noble7026 (Hudson Falls, New York) 05/10/2019

Wife and I flew in for our second trip to Honolulu and for the second time we stayed here. The place was even better then the first time. Spacious living room king size bed and full bathroom with an outstanding view on the 35th floor. Staff was wonderful an the price for parking was good. 5 minute walking distance to beach which we went to every single day the 8 days we stayed. ABC store close to hotel an the elevated seem to be fixed from the first time we stayed. Having a full kitchen was great as well. I would recommend this place to anyone and everyone.

DonnaMTee 05/07/2019

This hotel is in a good location. We had a great view out the window on the 20th floor of Diamond Head / and a glimpse of the beautiful beach. Only a short walk to the beach and main road (about 2 mins if that). Pink line bus route stop is just down the road (outside Ashton Beach Hotel), tour buses if no pick up from here are across the road at the Marriot (which has lights to cross). All in all a central location. There are lots of places to eat out at on the main road, we walked to the Cheesecake Factory & International Market Place. It’s a lovely, easy walk in the evenings. We walked around here all hours of the day and night. Yes, there are homeless about, but we felt safe among them. There is a lot of homeless, which surprised me at how many, but in saying that we did not come across many begging homeless. This hotel is in a safe location. The staff are all very helpful and friendly - from reception to housekeeping and the lovely young security guy. There is a minimart which is useful for those urgent purchases. Otherwise, ABC stores are everywhere or ig going to Ala Moana, Target has a great selection at good prices. We hired a car for a couple of days, and the parking charge of $25 per night is very reasonable. Has a small kitchen, and a decent sized fridge. We ate out each night, but this would be handily if you wanted to eat in. OK, so if you are looking for something modern and flash this place is not for you. It is tired and dated. The carpet is a bit yuk. However, it is roomy and was adequate for 2 adults and 3 teenagers. We just wanted a place to put our head down at night. It is clean and tidy. We had a 2-bedroom suite. One small room had the queen bed in it, the second room had 2 single beds, safe and TV (TV in here useless as no decent channels). The extra bed is the sofa bed. Pool is average, it is cold, shallow and smallish - but then again who needs a pool when a beautiful beach is metres away. TIPS: *There is an additional $25 a night charge, on the existing room rate. *Washing machine and drier is available at $1.50 each. *TV is terrible, nothing of interest at all. But they do provide free use of the DVD rental, so make use of it if you want to watch anything, this can only be used in the living area TV. *Use your feet and walk, walking is easy and pleasant. *Pink line bus leaves outside the Ashton Beach Hotel and is $2pp each way. We used to go to Ala Moana shopping centre & also Hard Rock café for dinner. This is double decker bus (not the trolley buses).

thekennedysnz (New Zealand) 04/22/2019

We booked a two bedroom apartment, and although quite dated it served our needs well. It had a well appointed kitchen (Except no dish cloth or brush to do the dishes) and there was plenty of room for two adults and two teenagers. It had a nice view out to Diamond Head and a decent sized balcony. The staff were all really friendly and welcoming. Although we arrived in the morning and couldn’t check in until 3pm we were given access to the pool,area and a quiet room where we could sit and wait. Don’t stay here if you want modern and trendy, but it’s fine if you want functionality and friendly staff. We ended changing Hotels because for us the Waikiki experience is about being on the beach, but this decision was not a reflection of anything wrong with the hotel itself. This was just a bit too far away from the centre of the action for us, after dark we were just a little nervous about the odd homeless person that was hanging around on the streets between the beach and the hotel. They were probably harmless but we are not used to this so were just a bit wary. If you want to eat out at night you will have to walk a few blocks and there was nothing really close by. Having a shop to purchase snacks, chip pies and breakfast and drinks etc was a bonus. There is an ABC store 5 minutes walk away. We didn’t end up using the pool as this area seemed quite windy, we may have just been unlucky with the weather conditions but it was sheltered on the beach but quite windy at the hotel.

JFLeB325 (Moncton, Canada) 04/17/2019

We stayed here a couple days ago. This hotel is very well located to the beach. We were on the 22nd floor which gave a very good view! The only thing is this location is a little older, but very well maintained. I would recommend this hotel to anyone as staff was friendly to deal with and the rooms were clean.

Nathanie (Pleasanton, California) 04/13/2019

pros: 1) walking distance to waikiki busiest street (3 blocks) 2) daily parking rate is reasonable ($25) 3) balcony with good city view cons: 1) the resort fee: the resort fee was not noted when I booked with agonda, so the $120 turns out to become close to $150 a night 2) the room is a bit dated. the bedroom looked ok, but the sofa bed and the carpet does look quite outdated. 3) we booked a one bedroom for "5" people, but actually there were only 1 queen bed and 1 sofa bed (for 3 persons). it's not realistic to sleep 3 people in a sofa bed.

agsaldana 05/21/2019

Came to Oahu for our 11-day honeymoon. We don't naturally gravitate towards luxury, because in the end we prefer a space with good vibes amid equal parts interesting design and comfort. Oh and we are suckers for mid-century modern aesthetics. The Surfjack did not disappoint on any of those fronts. The room decor is impeccable. In some ways it is more like a old-school motel in its layout. However unlike a motel, the restaurant and poolside areas are true amenities. Mahina and Sons has a full breakfast/brunch menu, a menu for poolside bites, and a superb dinner menu. Everything we ordered was really good. We let the hotel staff know that we were on our honeymoon, and they generously upgraded our room to one with a huge balcony plus sent up a bottle of bubbly. No coffeemakers in the rooms, but the complimentary coffee by the pool was worth the trip down. Olive and Oliver is a cute boutique and coffee bar. Perfect for a high-end souvenirs. Lewers Street is quiet and doesn't get all the extreme foot traffic of Kuhio or Kalkaua, but plenty is within walking distance. On the rest of our trip we stayed at Turtle Bay on the North Shore and then at the Laylow once we were back in Waikiki. Those were great places, but the Surfjack is where we will stay whenever we are back in Honolulu.

LDTravels24 05/20/2019

Such a quaint place to make memories! Our group of nine friends loved staying at this property for a week. The service was impeccable and everyone was so friendly! They have paid attention to every detail. The location is convenient for exploring the island. I wish I could return (after I get over my jet lag)!

Trail41353997474 05/20/2019

My wife and I stayed here for our anniversary/baby moon. It was great. The room was super clean and the decor out of sight. Not to mention the cookies. So good. Also the restaurant had a truly tasty brunch.

jennifer721 (New York City, New York) 05/18/2019

Our room had a distinct urine smell for the first 2 nights. I think either a child or pet urinated on the carpet which is made of natural fibers. At first I thought the scent was the "Surfjack scent" they talk about but realized the lobby smelled different from our room. The room is small, suitable for 2 people. The bathroom door is a pocket door so may have less noise muffling than some would want when using the toilet sometimes. The location is good, very walkable to restaurants and stores. Check in and check out were quick, staff if friendly and courteous. Pool was clean and maintained. There is free reef safe sunscreen by the pool. The amenity fee includes room snacks but they are not refilled, you only get one set of snacks on arrival. I like that they make an effort to be sustainable with glasses made from wine bottles, etc.

travellerabroad0 (Dubai, United Arab Emirates) 05/18/2019

We visited for our honeymoon and were greeted by a beautiful rose petal set up and heart shape on our bed alongside a bottle of champagne - we found out at check out that a staff member came in on her day off to do this, thank you! Awesome location, great vibe - really relaxed and chilled with the wonderful pool. We liked that it wasn’t your typical resort crowded full of people The restaurant here is also incredible, we were so fortunate to have this in our hotel. Highly recommend!

ozlinda22 (Brisbane, Australia) 05/21/2019

We stayed in three hotels in Waikiki during our two week visit. All three were at the same price point. The other two were lovely. I booked Aqua Bamboo based on TripAdvisor reviews which was a disappointment as the hotel did not look like the pics. Yes the hotel is tired and being renovated but this is no excuse for providing beige, fraying, scratchy towels and thin, worn, stained sheets. The first night we were there it was too late to have the sheets changed after I discovered the stains and the state of the pillows. To avoid using the towels I wiped myself with a face washer. At least that was white. After a complaint to reception the linen and towels were changed but there was little improvement. I was asked how my stay was at checkout and mentioned the towels were disgusting. I was refunded one night’s resort fee. When I have mentioned the state of the room in other forums and facebook groups some have said there experience was ok. But why would you risk it? I should have read the one star reviews more closely and seen there was a theme of dirtiness before I booked. Lesson learned.

ianmclean (Sydney, Australia) 05/21/2019

We stayed 8 nights at the above hotel with all our family . The hotel looks tired and need of an overhaul but the rooms were clean and neat. The beds were except-able but the pillars were a bit hard. The biggest problem with America now is the resort fees you have to pay per day per room and the amount of tips you have to pay which is a minimum of 18% and the meals are expensive already. The outdoor pool area was excellent as we used to meet there every afternoon for drinks and relax it was excellent. The hotel had a free shuttle to and from the Alana Mona shopping centre but i must say the trip was painful due to the driver never shutting up. I was glad to get off the shuttle. You got free towels for the beach and beach chairs as required. Great position in relation to the beach and to the shops like the Food Pantry also there are bus stips just across the road from the hotel.

holidaybound1212 (Nanaimo BC) 04/11/2019

How is it that we feel so at home at Aqua Bamboo? I think the start of a welcome from staff like Kawana, and Aja, sets the pace for a wonderful stay. We had a peek-a-boo view of the ocean, overlooked the pool / hot tub area - and then enjoyed those hotel amenities (whenever we weren't taking the short walk to Waikiki beach). We'd heard that there were renovations happening, but aside from some work being done to pillars out near the pool ... no sign of workers and equipment, no noise at odd hours ... just a perfect, wonderful, memorable stay!

mforkner (Pataskala, Ohio) 04/10/2019

We stayed twice on recent visit pre and post cruise on Pride of America (see separate review). Total stay was for five nights and cost was well under $800. $154 a night (including all fees and taxes) in heart of Waikiki, a short walk to the beach, right on The Bus (see separate review) line . Very friendly, helpful staff - good sized, clean room (showing some age, but remember where you are). Not sure a better deal can be found. I relied on Oahu Revealed and TripAdvisor reviews and we were well pleased with our choice. If you want to take advantage of the free DVD's, brush up on your PlayStation skills (I have none and was frustrated). If you want a luxurious resort. look elsewhere. If you want a friendly, convenient, excellent value this is a great choice. The pool area looked inviting, even though I did not use it. Free coffee and papers in lobby, great cost. Not perfect, but a great value.

Richard L (Auckland) 03/11/2019

We returned to the peaceful and serene Aqua Bamboo Waikiki February/March 2019 for a 7 night stay. Having stayed at some of the Waikiki Beach front Hotels in previous years (e.g. Royal Hawaiian Hotel, Outrigger Waikiki, etc), and valuing safety and security 24 x 7, we feel that Aqua Bamboo Waikiki is probably the safest Hotel in Waikiki. There is card only access into the Hotel after say 10.00 pm at night and before say 7.00 am in the morning with a late evening and early morning security guard outside the front doors of the Hotel. We always pay for the previous night's accomodation so that we can check in as soon as our flight lands (early in the morning) and not have to wait until the 2.00 pm normal check-in time. Additionally, if you want more time in your room if you have a night flight from Honolulu, you would be wise to pay for that night because check-out time is 12.00 pm midday. This latter option gives you more hours to rest, bath, pack, have a drink, go out, etc before you leave the room. The comments which we have made in previous reviews remain and, as far as we are concerned, the only Hotel to stay at when you are in Waikiki from a security, safety, serenity, close proximity to Waikiki beach, very helpful and respectful staff, etc is the Aqua Bamboo Waikiki. Happy holidays and we hope that this review is helpful. Mahalo from Janet and Richard

Chale14197 (Menifee) 05/07/2019

We stayed here through VRBO and the Ali'i beach rentals. The property is a bit dated, but pretty nice overall. The staff, however, is what I'd call apathetic and unfriendly. They are often also unavailable. They have a hotel where they have regular guests, Airbnb, and VRBO all staying under one roof. They freely admit they treat their guests differently than the VRBO or Airbnb. Understand you only need staff for onsite issues like parking and use of facilities. Seems easy right? These guys sold our parking space while we were still parked in it! They couldn't tell my wife where the swap meet is? You live here, right? They refused us pool towels causing a trip all the way back to the 16th floor? Like we wouldn't bring them back. Worse than all of that, they are flat out rude. Their apathy is obvious and they are unapologetic about it saying we are here staying with their competitors? Just wow. If they had treated us equal they may have gotten good reviews. Heck, I may have considered them as an option next time I come here, but after this experience I never would. Ali'I beach rentals are thoughtful and listen to their guests. I'd use them again just never to stay here!

LTibbs3 (Auburn, Washington) 05/06/2019

We stayed at the Aqua Aloha Surf Waikiki on our recent vacation in Honolulu. It wasn’t a pleasant experience. During our first night our air conditioner put out a horrible moldy smell all night. We complained and were moved to another room. All the rooms are very cramped and old looking. The breakfast buffet provided isn’t very good. The person running the buffet each morning is grouchy with guests and rude. My wife complained to the hotel of the way she was treated by this person. She was told that it was t run “officially” by the hotel, but was contracted. No excuse! I wouldn’t recommend this hotel.

159charlottem (Reading, United Kingdom) 05/05/2019

The hotel was clean with free breakfast buffet every day. Good laundry facilities and we loved the hire towel system. Spa on site but pricey, mind you, so is everywhere in Waikiki. This hotel was in a fantastic location- which did mean we could hear a lot of traffic from our room. There was a car park in the basement (very tight considering everyone has enormous trucks here) which is expensive at $30 a day. Remember they chuck a resort fee at you too- $25 a day to include everything you could ever want... NOT (free water in lobby, a newspaper, tea and coffee in room- ours didn’t have any) The staff weren’t quite up to scratch. Seeing as I work in hospitality, I do always expect a nice welcome- ours was far from it. I detest when they take your credit card as a ‘bond’ and automatically charge it when you check out, despite making it clear that I actually wanted to use another card. This caused big and unnecessary issues for us!! They also don’t explain anything about resort fees or parking when you arrive. I did hear a colleague say to the woman who checked us in ‘Don’t be so down about it, you can always try again’ so she was clearly having a bad day- which turned into a bad week for the whole time we were there. I did feel bad for her, however ...her bad attitude shouldn’t have been put onto me & her customer service.

lindap51270 (Canyon Lake, California) 04/23/2019

My 18 year old son and I stayed here for five nights. The hotel staff were so courteous and helpful. Our room had two twin beds that were really comfortable. This hotel is not fancy so if your looking for luxury don’t stay here. But if you’re looking for great value in an excellent location that has absolutely EVERYTHING you need to be comfortable then I highly recommend this place. The room had absolutely everything we could need. The cleaning staff kept it clean and stocked with plenty of towels and toiletries. We had a refrigerator an iron with full sized ironing board a microwave a coffee maker and a big flat screen tv and a safe. Even though we were in Hawaii and come on let’s face it with so much to see and do we weren’t in the room that much but when we were we had everything we needed. We did have the free breakfast option as well. Again not fancy but you could get full on the delicious fluffy pancakes scrambled eggs and toast every day. They also had cakes coffee water and juice daily. There was also an assortment of Chinese options which my son really liked. The location was great too. So close to shopping Main Street to the beach and the bus stop. You do not need more than this for the price we paid it was a fantastic value! Thank you Aqua Aloha Surf! We will be back!!!!!

Lisaag58 (Redcliffe, Australia) 04/13/2019

I stayed here for a shopping holiday with my daughter and we loved the convenience of being centrally located close to the main tourist areas the beach, restaurants and shopping. The hotel is very Hawaii with suf decor. The staff were very friendly and helpful and as two ladies travelling we always felt safe. The amenities at this hotel are not what I call resort like, as the pool area is small and restaurant is limited but it is a very comfortable, clean and practical hotel. I usually go at least four or five star but would happily return as my holiday base for Waikiki.

JMcIver77 (Kailua, Hawaii) 05/19/2019

Just an average stay. -Know going into this experience that there is no valet parking, and the structure itself is not for the faint of heart. -Staff was pleasant enough, checked in without hassles. Free WiFi, DVD rentals, etc included, nothing too spectacular or noteworthy. -We did not use the pool, but the area looked clean and the pool was pleasant to look at. -Rooms are small, even by Waikiki standards. The best feature of the room was the floor stand fan that allowed us to sleep with the AC off and still feel comfortable. (We live on Oahu without AC, so we freeze when staying in hotels where it is "always on." -The bathroom was clean but tiny. The shower was poorly lit. -One of the most disappointing aspects was the shower floor... it was incredibly slick, to the point of feeling unsafe on your feet. Overall, we rated this hotel as Average. If there was a 2.5 star rating this would be it. The property was dated but clean, nothing special or "wow-worthy." Would not stay again as there are other properties in this price range that we prefer in other areas of Waikiki.

sabrinateays (Portland, Oregon) 05/08/2019

This place is past “out dated” or fallen on hard times. Honolulu is filled with hotel rooms, and this hotel should not be considered. The hotel is located on an incredibly loud street and the property is dirty, and uncomfortable. Staff persistently knocked on my door today to examine the bath tub, which I did not request and refused to provide a badge or ID. Lobby is not secure and elevators to rooms are fully accessible from a parking garage by-passing he front desk. Mold, stained carpet, torn mattress, worn pillows sheets, stained furniture and curtains are just the short list of issues.

Chris W 05/07/2019

It was a nice place very convenient lots of shuttles to take you to the beach! Very expensive to eat at surrounded restaurants, the hotel had a great breakfast deal. Loved that. Apparently they have an issue with ants. But they sprayed right away!

Orchid Z (Vancouver, Canada) 05/05/2019

We stayed here two nights before our cruise and found the hotel to be very convenient to restaurants, transportation and the beach. Our room was clean and comfortable. On Wednesday evenings, 5:00, there is an "appie" party in the lobby for an hour with drinks and music which was lovely.

adeandwend (Leeds, United Kingdom) 05/03/2019

Stayed here for 3 nights after travelling round the islands and before flying back to the UK. This hotel is fine for one night in transit but if you want anything more then look elsewhere. The noise from the road is incredible, the air conditioning was so noisy we had to switch it off and the extractor fan so noisy that we rarely switched on the bathroom light!! Pool area is OK but it is also roadside so is from relaxing. Otherwise, room was clean if a little dated and in need of renovation.

Casper O 05/18/2019

Moved from the modern next door to this gem. This hotel has the views, ammenities , the atmosphere you would expect. Reasonably close to main shops of waikiki and short walk to ala moana shopping centre. Car hire hertz in lobby , convenience store , ice cream parlour. It has a couple of pools , two minute walk to the lagoon or ocean and its pretty quiet. Cable tv , great kitchen set up , large fridge and very clean upon arrival Rented from waikiki beach rentals Highly recommended

MichaelL12332 (Honolulu, Hawaii) 05/10/2019

Staying in Ilikai unit #1143. The view is absolutely top notch. The owner is easily accessible by phone and email to set up the booking reservation. The Hilton Hawaiian Village is adjacent to Ilikai, offering extensive shopping and restaurants. The balcony views include ocean views, Waikiki beach, Hilton lagoon, Ala Wai harbor (setting for Gilligan’s Island TV series and Elvis movie Girls, Girls, Girls), Friday evening fireworks, downtown Honolulu, etc. The sea breeze coming into the unit is refreshing ... except for the occasional cigarette smoke that wafts in from nearby units. We simply shut the balcony doors until the smokers stop; a frustrating experience. We would stay here in the future.

JazyRN (Chicago, Illinois) 05/08/2019

Hubby and I stayed an extra night after we took a cruise from Vancouver to Ohau. We weren't able to check in before our luau so it was 10:00 before we got back to the hotel so we couldn't see anything until the next morning, we had an ocean view room which was wonderful. I thought the room was fine and the full kitchen was great, the vanity in the bathroom showed some wear, a tough up paint job would have done the trick. The king bed was comfortable and the room spacious, we couldn't get the play station to work as there are DVD's that you could watch. Not sure I would stay here again.

seangram (Moose Jaw, Canada) 05/07/2019

Our family stayed at the Ilikai for 10 nights and it was fantastic. We arrived at night pretty late so we couldn’t see anything out the windows. I got up to make coffee pretty early and was greeted with the most spectacular view of the ocean you’ve ever seen! We ate all our meals outside on the lanai and it was just a short walk to the beach. The staff were all great and were quick at delivering any towels etc that we needed at any time. Our cable didn’t work we discovered about halfway through our stay, but they sent a nice man up right away to fix the problem. The only negatives that I would say is that the carpet was pretty old and missing in spots. It would be great to see this replaced. One of the sliding balcony doors to the back bedroom was also not locking. We meant to mention it when we checked out but forgot. It was on the 22nd floor so we weren’t overly worried about it, but it would have made us feel better if it had locked with having kids in there. We just set the ironing board in the sliding part so it couldn’t be opened! These were the only things we can think of that we would change, as our stay was fantastic. We would definitely stay here again if we’re ever lucky enough to visit this beautiful island again!

844shaunp (Aberbargoed, United Kingdom) 05/04/2019

I found this hotel a bit dated at first. But the location was great. We was on the 24th floor over looking the harbour. Walking distance to the beach. Shops and restaurants on the ground floor. They charge you $25 a night for resort fees. Things like, ice, newspaper, PlayStation games rentals and movie rentals. I didn’t agree to this but it as to be paid. So just remember that. And also they require around $200 for damage security. Which is a nightmare because when you check out it takes about 10 days to be put back into your account.

RJandjt 05/12/2019

We stayed three weeks and it was a real home away from home. The staff were very friendly and helpful. the whole experience made us feel very comfortable. Combined with great food and excellent service at the restaurant made for a perfect holiday.

Highadventurer (Singapore, Singapore) 05/09/2019

No complaints about staff and reception, helpful indeed. However the hotel rooms are in need retrofitting starting with carpets. Carpets are not suitable for asian pacific weather. Having tiles or faux timber is easier to maintain. If you are catering for tourists from temperate countries n need to have carpet then at least refurbish. next you have obsolete box aircon with thermostat which keep switching on and off when a certain temp is achieved. Well the periodic auto re start is a nuisance Next you have a basin in the room on the dresser table, and a basin in the washroom .. care to explain why? Above said , many positives such as the convenience store, free dvd rentals (no body has time to watch), lots of eateries nearby, short walk to Moana Loa(also in need of retrofitting as with airport!) If the major retrofittings were done, obviously we have to pay a much higher room rate

BarbarasSilva (Leesburg, Virginia) 05/08/2019

The local is very clean and I felt safe in the neighborhood, close to an Walmart and McDonalds. My room had a microwave and refrigerator, what was really helpful for a long trip (7 nights) but I'm not sure if this is available in all the rooms. Pool has a good size and it was pretty clean, just like the bathroons, the pool area in general was really enjoyable. I was just disappointed about not having breakfast included.

Debz S (Honolulu, Hawaii) 05/07/2019

They had a good buffet. Not too many around now. The atmosphere was nice, and the staff treated us well. I like that they had a big variety of food, and everything I ate tasted good! I will definitely come again!

Wayne M (Pago Pago, American Samoa) 05/06/2019

My wife and I arrived @ the lobby around 0730, an inconvenient time far from check-in @ 3:00pm.. Luckily Bill was kind enough to give us a temporary room till our 11th floor room was available....beats sitting around the lobby & it gave us a "home base" to stash necessities/toiletries from nearby Walmart till check-in. Debbie arrived by the time we arrived back and assisted in getting our room early.....much appreciated! We always find it convenient to have breakfast @ the Pagoda & you can either enjoy the ample buffet or order from their menu. Keith/John/Austin were always helpful and cheerfully accommodating which made our stay more enjoyable. Alice and Carlos were helpful as always with any problems/questions we had or assisting with getting a cab. We enjoyed the weekend seafood buffets & the ample offerings are quite tasty & a good deal....my mouth salivates as I write this! We shopped nearby Ala Moana, Walmart and Don Quijote & all are within walking distance from the hotel. There are numerous eateries close by but we ate mostly @ Pagoda.....more convenient as well. Our room was clean, beds comfy, aircon worked fine and we always enjoyed quality sleep throughout our one week stay. I love the ambiance here but it wouldn't be without the great people working there and why we've considered it "home" year after year! Looking forward to another stay in a few months!

jkkauai (Lihue, Hawaii) 05/20/2019

The hotel is centrally located in Waikiki within easy walking distance of the beach, shopping, and restaurants. The staff were all really friendly and made us feel welcome. The hotel may not be the fanciest in Waikiki, but we felt it was very good value for money. The room was clean and comfortable. . We didn't go to Waikiki to sit around in the room, so why spend significantly more elsewhere when this hotel met our needs very nicely. The small kitchenette was also a nice touch. You could make a snack in the room if you didn't feel like running out to grab something to eat. We definitely will stay here again next time we are in Waikiki.

Stay45634319605 (Vancouver, Canada) 05/18/2019

Most likely to comeback. Location wise 4-5 min walk to Waikiki beach. Housekeeping was efficient and very friendly. Had problem checking in, I reserved 3 beds room for us but when we arrived they had a prob of looking for one. So we had to wait 10-15 minutes. Shuttle service a plus too. Very nice drivers always on time. Shower room quite tight not good for people with Claustrophobia.

Explore41994385189 (Newcastle, Australia) 05/17/2019

We requested a kitchenette room hoping we’d have some basic facilities to reheat some meals, but we found that what was provided didn’t suit what we had hoped to do. The lighting was poor in our room as well. Bed was clean and comfortable though. The concierge desk is brilliant, hands down had the best luau recommendation. Great local advice offered.

Julie L (Kailua-Kona, Hawaii) 05/15/2019

A value hotel in a great location. You'll get friendly service, decent rooms with kitchenette, and a location near everything. No need a car, walk, take a shuttle, there's shopping, restaurants, beaches, the zoo, and night life all around..

Go25780781232 (Tacoma, Washington) 05/15/2019

ladies at the front desk where great. perfect location, public transportation right outside the front door. walking distance to shopping. pool area small, rooms could use alittle up grade. i would stay here again

Casper O 05/18/2019

Moved from the modern next door to this gem. This hotel has the views, ammenities , the atmosphere you would expect. Reasonably close to main shops of waikiki and short walk to ala moana shopping centre. Car hire hertz in lobby , convenience store , ice cream parlour. It has a couple of pools , two minute walk to the lagoon or ocean and its pretty quiet. Cable tv , great kitchen set up , large fridge and very clean upon arrival Rented from waikiki beach rentals Highly recommended

MichaelL12332 (Honolulu, Hawaii) 05/10/2019

Staying in Ilikai unit #1143. The view is absolutely top notch. The owner is easily accessible by phone and email to set up the booking reservation. The Hilton Hawaiian Village is adjacent to Ilikai, offering extensive shopping and restaurants. The balcony views include ocean views, Waikiki beach, Hilton lagoon, Ala Wai harbor (setting for Gilligan’s Island TV series and Elvis movie Girls, Girls, Girls), Friday evening fireworks, downtown Honolulu, etc. The sea breeze coming into the unit is refreshing ... except for the occasional cigarette smoke that wafts in from nearby units. We simply shut the balcony doors until the smokers stop; a frustrating experience. We would stay here in the future.

JazyRN (Chicago, Illinois) 05/08/2019

Hubby and I stayed an extra night after we took a cruise from Vancouver to Ohau. We weren't able to check in before our luau so it was 10:00 before we got back to the hotel so we couldn't see anything until the next morning, we had an ocean view room which was wonderful. I thought the room was fine and the full kitchen was great, the vanity in the bathroom showed some wear, a tough up paint job would have done the trick. The king bed was comfortable and the room spacious, we couldn't get the play station to work as there are DVD's that you could watch. Not sure I would stay here again.

seangram (Moose Jaw, Canada) 05/07/2019

Our family stayed at the Ilikai for 10 nights and it was fantastic. We arrived at night pretty late so we couldn’t see anything out the windows. I got up to make coffee pretty early and was greeted with the most spectacular view of the ocean you’ve ever seen! We ate all our meals outside on the lanai and it was just a short walk to the beach. The staff were all great and were quick at delivering any towels etc that we needed at any time. Our cable didn’t work we discovered about halfway through our stay, but they sent a nice man up right away to fix the problem. The only negatives that I would say is that the carpet was pretty old and missing in spots. It would be great to see this replaced. One of the sliding balcony doors to the back bedroom was also not locking. We meant to mention it when we checked out but forgot. It was on the 22nd floor so we weren’t overly worried about it, but it would have made us feel better if it had locked with having kids in there. We just set the ironing board in the sliding part so it couldn’t be opened! These were the only things we can think of that we would change, as our stay was fantastic. We would definitely stay here again if we’re ever lucky enough to visit this beautiful island again!

844shaunp (Aberbargoed, United Kingdom) 05/04/2019

I found this hotel a bit dated at first. But the location was great. We was on the 24th floor over looking the harbour. Walking distance to the beach. Shops and restaurants on the ground floor. They charge you $25 a night for resort fees. Things like, ice, newspaper, PlayStation games rentals and movie rentals. I didn’t agree to this but it as to be paid. So just remember that. And also they require around $200 for damage security. Which is a nightmare because when you check out it takes about 10 days to be put back into your account.

TripGirlAuckland (Auckland, New Zealand) 05/14/2019

This is our second time staying at this hotel, we previously stayed two years ago. The views from this hotel (pay extra for ocean front it's worth it) are sensational. The location is central Waikiki close to everything. The staff this time were a 10/10. We love staying here and will be staying here next time we visit Waikiki.

jayjose727 (Morristown, New Jersey) 05/10/2019

old hotel but well maintained. hot water anytime you need it. A/C is great. bed is comfortable. location is awesome....beach is right on the front with few feet walk. there is a restaurant on the hotel premises. mcdonald's on the corner and a convinient store a few steps away. the hotel location is near everything.

ozlinda22 (Brisbane, Australia) 05/08/2019

We stayed two nights at the Waikiki Circle. The room and bathrooms are small but the beds were really comfortable and it was very clean. You cant beat the location being right across the road from Waikiki beach.

vancitykei 05/04/2019

Located along the strip, across is the beach. Very accessible to the beach. The only thing is when we checked in, we weren't informed of the amenities we can borrow from the hotel such as beach chair, boards, etc. for free. Hotel has no microwave, coffee machine is old and takes forever to brew. Our hotel room isn't facing the beach side. Our balcony view is the parking lot from the next building and the big exhaust is also outside our balcony so its wind is making this loud noise off our balcony door. Try to get a room higher than 4th floor. Overall, this is a clean hotel at its price considering its location.

szh428 (Charlotte, North Carolina) 05/03/2019

Great customer service – the rooms are very clean – across the street from Waikiki Beach, had towels, and floats you could use on the beach - This is an older hotel and my not have all the bells & whistles – but Wow what a view

Lorrie55 (Home) 05/06/2019

We stayed here a few nights after a cruise. I too have mixed thoughts about this hotel. The service was fantastic, the location was alright for downtown. You can catch a bus to almost anywhere in Honolulu within a block, and the bus service is very good in town. The room we had was large with a separate bedroom and kitchen. The view was okay from the sitting area and better from the bedroom. The room just really needed a coat of paint. It was clean, the bedding was spotless, but just a little dingy with an unrepaired leak spot on the ceiling. Oh! It did have great HVAC, a good thing in Honolulu. I’d consider staying here again.

trvlin_man (San Fran) 04/27/2019

This is a condo hotel downtown with all that this means. An older high rise with some rooms with very nice views (I was on 29th floor, could see entire port, ocean, mountains). Couch and bed were comfy. Rooms were a nice size, bathroom smallish but jacuzzi tub. So normally this would rate a good to excellent rating. But the serious downside is the neighborhood. After dark every doorway is filled by homeless along with junkies and hookers. You do NOT feel safe and garage is creepy. If you double-lock the door, have some take-out and watch tv you’ll be fine, but you won’t feel comfortable going out at night, and anyone walking after 8 or 8:30 is braver than I am. I can’t blame the hotel for the sketchy neighborhood, but I don’t understand why reviews don’t mention this with more seriousness. I would not send a woman here alone, or a family with young children. And wandering around after dark is not a great idea ...

GirlOutWest (Scottsdale, Arizona) 04/05/2019

I got the best room here in advance, partly because I saw how the rooms vary. This suite was clean. That's the only good thing about the whole thing. Be prepared to pay for parking just to check in. The lobby area is nice. The parking garage is creepy. The elevators opened onto a hallway better suited to a 1980 horror film, narrow, totally unappealing, big padlocks on the doors, a lawyers office. And it smelled. It hit you in the face as soon as you stepped into the hall. Super creepy. The view was terrible, barely ocean. Cheap furnishings, uncomfortable furniture. The good reviews for this place sound like they were on an entirely different property. I would never stay here again. It is managed by Aston and while the staff are nice enough, they're just a managing agent and really don't care.

Damianz666 (Princeton Junction, NJ) 03/28/2019

Executive Center is the only downtown Honolulu location. It is a condominium hotel. If you have baggage can be a challenge as the main lobby is accessable by an escalator or you have to find the single elevator that is not obviously marked and use an intercom for access. The staff is accommodating, friendly and helpful. the location is great if your business is downtown, you are needing a nights accommodation before or after taking a cruise. The rooms are dated and in need of a refresher. Wall paper peeling, carpets frayed, cabinets dated. the linens were good and the soaps and amenitities. The unit had a small frigdge and an old dated electric cook top. TVs are new with cable and internet provided as part of the package. Parking is available for an additonal charge and like many downtown places spaces are tight but at least they are available when you have a car. Being downtown you get all the noise of the city even on the 25th floor. It was great for our use since we had to work at the court house within easy walking distance.

kdooka (Wailuku, Hawaii) 02/28/2019

I love coming to this business hotel because of the easy access to the area in downtown honolulu. i never get the same type of room twice. The room i had was a large corner room with two double beds with a separate living area. The bedroom had lots of space and nice mountain views of diamond head. My plane came in late so unluckily all the eating places i wanted to eat at were closed. It was a quiet and comfortable evening though.

Shirley G 05/20/2019

I was really surprised at how lovely the rooms were decorated. I had a single room with a king size bed, small kitchenett and a desk. It was comfortable and roomy and all I needed. The hotel is close to everything, shops, the beach, great food places etc. I thought the free shuttle service to Alomoana Mall was a real bonus and a big plus for the hotel. The staff, particularly Bev and Christiana, were amazing and so helpful. In fact (and I hope she doesn't mind me saying this) but Bev really helped me out of a tough spot. On the morning I checked out I actually missed my transport to the airport by 2 mins and Bev, without hesitation, offered to take me in her own car as she could see how upset I was. She is an incredible women and such an asset to the company you guys are lucky to have her. And then she wouldn't even take any money from me for the ride I was so humbled and thankful to her for her kind generosity. I will definitely stay there again next time I'm visiting Honolulu. Thank you Bev, Christiana and all the staff at White Sands you guys made my trip very memorable 😁🤙🌺❤

RagingRoss101 (Swansea, United Kingdom) 05/14/2019

We arrived late at night to find that the reception area of the hotel was boarded up and no longer in existence. After trawling our suitcases across the other side of the hotel we were greeted by a miserable man at reception who was most unhelpful. Our room was on the third floor of the hotel and had no lift access. I lugged the suitcases up three flights of stairs....it’s lucky I’m young and fit!! The hotel corridors were in serious need of a face lift and the door to our room could have been broken into by an old lady in a wheelchair! The only acceptable aspect of this hotel was the interior of our room which appears to be newly refurbished. As for the outdoor spaces, the pool was merely a puddle in comparison to the images advertised online. Our balcony overlooked the parking area and main road which seemed to attract the local alcoholics and addicts. This hotel has a lot of work to do before it’s facelift is complete for “summer 2019”.

522joannea (Salem, Oregon) 05/04/2019

One night awaiting our flight to Molokai. This is a older property in the process of renovation. We were upgraded to one of the renovated 1 bedroom suites. Charming retro Hawaiian decor. Fairly comfortable bed-and husband VERY picky about that. Nice lanai, great AC, but no elevators. SUPERB CUSTOMER SERVICE. The best thing is the location-2 blocks from the International Market, lots of restaurant options, and the beach. Hint: walk though the IMP and you'll be at the beach. If you walk you are just walking around the block. Highly recommend you overlook some of the more negative reviews.We would definitely stay here again.

JulieC475 (Belgium) 04/27/2019

I have stayed at White Sands several times now: before and during the renovations. It is just amazing what they have done to the rooms: very tasty, comfortable and modern rooms, with a retro feel to it. Above all, the rooms are very quiet, which is unique for such a central location in Honolulu. Everything you need when it comes to shopping, food and the beach is within walking distance. If you want to go to Ala Moana shopping center, you can make use of the complementary shuttle service. The central courtyard/garden/pool adds to a very relaxing atmosphere in the bustling city, and it is nice to sit on your own terrace or balcony. On top of it all, the management, staff and reception is so friendly and helpful! Hard to get better value for money. Looking forward to staying there again after all the renovations are completed!

graciebubbles12 (Cambridge, New Zealand) 04/21/2019

Amazing Central hotel within walking distance to everything we needed. 5 min to the beach & shopping and helpful staff at front desk- what they couldn’t help us with they had friends at a nearby hotel who could! Quiet considering how close to town it is! Only wish would be a kettle in the room for a cuppa in the AM

Airbnbenthuiast 05/21/2019

We had 2 units booked for a 4 day stay. Both were 1bd/1bath units. The first unit was slightly updated, aged but clean "enough". 2nd unit was old, not updated so there were stained counter-tops, stained bathtub walls, stained couch/sofa bed, dirty shower curtains, dirty walls with chipped paint. It was unbearable to look at and you feel dirty just being in the room. We asked why it's such a difference between the rooms, and I was told that it depends on each condo owner, some may want to update it more often than others, and they can select different levels of house-keeping services too. We got switched to a higher level room, it looked a bit better but the sofa bed was broken so we had to get a rollaway bed - you can feel every spring on that thing! the beds looked clean 'enough' but they were also very uncomfortable. I think the best place to sleep in that room was the actually on the couch cushion where there were no springs. The 3rd unit's bathroom door doesn't close, so it's always ajar when someone's in it - good thing it was just the family and we've established that if it's mostly closed with light, then knock first. The price is great, but apparently the airbnb standards varies a lot in Hawaii vs other places. I'd NEVER book this place again. Oh yea, it's 2 blocks from Waikiki beach. Great location.

Dennis W 05/07/2019

We arrived at the BANYAN after a cruise by coach.easy access waited to book in room not ready till 3 OK.When we arrived in our room great surprise very big great view to mountains fully self contained room every thing you need. very central to transport and shoping.

Lalaj46 (Nanaimo, Canada) 05/07/2019

This Hotel is confusing and NOT good. Meaning there seems to be several different accommodation businesses going on. Some private.....some Hotel....some through a tour company. We would never stay here again sadly, not through the Hotel anyway. There are private condos in the building you can rent through elsewhere that are updated and much better just be sure the Hotel staff does NOT have aces to your room as we had travel documents stolen right out of our room. BEWARE AND LOCK UP YOUR IMPORTANT PAPERS AND MONEY THE NOT SO GOOD THINGS: The first room we were given had only a double bed and looked like a homeless shelter There were 3 of us and we are all tall and had booked Queen beds.I should add we booked this hotel far in advance and were supposed to have a Queen size bed. When we went to the front desk to ask for a different room, the front desk lady actually told us when you book there are NO GUARANTEES? like WTH does that even mean? In what universe can you not book a hotel of your choosing ? Isn't what size bed you would like a standard choice when booking a hotel? They gave us a different room, it had a Queen size bed and a pull out couch. The bedding however was only double so we had to ask for a second set so we could at least have a blanket each. The room was grungy....carpet badly stained, crappy old kitchen. Crappy old bathroom, the whole place was sub par as far as cleanliness went. The sofa was torn and dirty. It was actually laughable how horrible the room was. Both beds had terrible mattresses....The pullout bed especially terrible....we had to make a decision to sleep on the thin mattress with the metal bars sticking into your back OR pull the mattress onto the disgustingly dirty carpet? choices you should not have to make when your paying for your accommodation.If I thought I could get a refund and stay elsewhere we would have. AND to top it all off our water was turned off for a day with no compensation given AND they wanted to fumigate in our room WHILE we were staying in it? Claiming it would be of no harm to us? Last time I checked the kind of poison to kill bugs is rather harmful. There are MUCH Better hotels in the same area at a similar price point. Elevators not reliable broke down several times during our stay. At least theres a bunch of them...lol...however I was honestly afraid every time I got in if it was going to break down. THE GOOD: Location was great walking distance from everything really. Our second room had a decent view Lobby is nice The pool area was nice and seemed well maintained. Pick your pool time wisely though there was a LOT of children...Not appropriate if you are looking for quiet poolside reading...lol They have an awesome deck with BBQs ( Electric not gas) and a Tennis court etc.... also a cute little cafe I think must be owned privately. Really good cafe style food. The lobby was nice and the staff for the most part other that the lady when we first checked in were friendly and helpful. Even though the kitchen was disgusting it was nice to have a fridge and a coffee maker. Overall....we wouldn't stay here again. A massive update is needed, I get when your in Hawaii most time is spent outside of your room, but basic cleanliness and a reasonable comfortable sleep should not be set aside.

JacknDude (Ballina, Australia) 05/05/2019

This is a C grade operation in need of an injection of everything! The rooms are large and comfortable and the hotel is ideally situated in Waikiki but that is about all it has going for it! We would not stay there again with so many hotels in the area with comparible prices.

CompleteCock (Auckland Central, New Zealand) 04/28/2019

Great location, all week parking available for a price, twin towers with mixed views, pool and amenities. The room we had was nice, spacious and well equipped, with a balcony. The only downside is everything is old, and they charge you $25 a day for internet, which is useful, and a (free ?) newspaper, games console and 2 TV's that don't work - which isn't useful. So we basically paid $25 a day for intenet access, which is just a rort as everything else is completely unnecessary. Front counter staff could use some customer service training - I asked to borrow a calculator and was met with the response 'what do you want that for ?' errrm, I don't know, dry my hair perhaps ? Would I go back ? Yes I would despite the annoying surcharges at holiday end.

camperbear (South San Francisco, California) 04/22/2019

This hotel needs a lot of upgrades it’s old and dated, the carpets need to be replaced and a good paint job. There is no hotel owned parking you pay extra and it’s next door The pool is small but adequate but there should be some umbrellas for shade. There is only one very small ac unit in the rooms it’s not enough and our room never got below 80 degrees even with the ac running 100% all the time. Who builds a hotel in Hawaii with out central air conditioning???? On the plus side the location is very good and the staff is great very helpful and informative. The rooms are small but efficient and for three of us it was ok The view of the ocean was very good ask for an upper room on ocean side Over all we recommend but hopefully you enjoy hot rooms

sapphiregirlkaren (Johnstone, United Kingdom) 04/16/2019

This hotel is in need of much modernisation throughout. The rooms are old fashioned, dated and tired even by taking into account the traditional Hawaiian theme that many of the hotels in Waikiki seem to aspire to. That being said, my husband and I thoroughly loved our stay here. The room was well equipped with kitchen area and balcony which was great as we could sit on the couch with the patio doors wide open enjoying the tropical breeze and the heat. The pool area was very small but great for sunbathing. The hotel staff were mainly friendly and attentive to our requirements. There are self laundry facilities on site which is handy however the parking garage isn’t owned by the hotel and is expensive and not secure if you chose to have a car while there. The location of the hotel is excellent as it is within about 2 minutes walking distance to the beach and the main shopping street of Kalākaua Avenue. If you’re looking for plush this isn’t the hotel for you but if you’re looking for a reasonable priced clean base to stay then I’d recommend.

chathamgirl (Hawkesbury, Canada) 04/13/2019

The Pacific Monarch is in a busy and safe area of Waikiki. It is close to Waikiki Beach, International Market Place, Pharmacies,Food stores,and restaurants. It is on the regular bus route which can take you just about anywhere on the Island of Oahu. The pool on the top of the hotel is quite large with a great view. There are studios where you can prepare some of your own meals if you are watching your pocketbook.I think the hotel is a little tired but clean and great employees who make your day. There was nowhere for me to put the date of Nov 2017 when I stayed there so had to click on Nov 2018.I definitely would stay there again.

Christel B (Velbert, Germany) 04/13/2019

We stayed fro 8 nights in an appartment with ocean view on the 31st fooor. It had a living room with a sofa bed, a fully equipped kitchen, a separate bedroom, a bathroom and a very spacious balcony. The bed was very comfortable, and also the sofabed was good according to our kids (ages 21 and 24). There was a rather old table with four comfortable chairs on the balcony, so enjoyed our breakfast there, which we brought from a nearby supermarket. The view from our balcony was breathtaking: e.g., the sunset, the fading ligh (blue hour), the lights of the hotels at Waikiki Beach, Waikiki at night, the sunrise over the mountains, a rainbow. The noise from traffic etc. was much less than we had expected, so we could leave the doors to the balcony open. We did noit use the air condition. On top level there is a pool with lounge chairs and a great view. We only used the pool once in the evening, as we preferred the beaches. The beach was close by, as well as many restaurants, bars, shopping centers, shpos and supermarkets. A shuttle to the Ala Moana Shopping Center is for free and parts right across the street. Hula shows are for free at the beach and at the International Shopping Center nearby. Many public busses, which take you to almost every place on Oahu, depart just across the street form the hotel.

9rob61 (Brisbane, Australia) 03/31/2019

The reception and cleaning staff were wonderful. The room dated but immaculate. The cleaners do a absolutely brilliant job. There are food trucks a short 5 mins walk away and the meals we got there were delicious. Only 1 lift was working for 3 days then the second lift was fixed and made things a heck of a lot better, but still had to wait in boiling hot corridors for lifts to come. Very old aircon in lounge and only a fan in the bedroom. Need to have another fan for the lounge, if they can't afford to put in decent airconditioning.

scottbcarolina (Raleigh, North Carolina) 05/16/2019

This place completely exceeded all expectations I had from viewing the property on the internet. Amazing property with great location right on Waikiki beach, walking distance to shops g and top tier restaurants. Room was well appointed, clean and well maintained. Usually one or two things can annoy me about a room or stay, but this place was perfect. Will recommended to all our friends and family.

johnnyeh2017 (Calgary, Canada) 05/16/2019

We have had extended stays here, at least once a year for the last 18 years. Friendly, accommodating staff and the recently renovated suites are comfortable and appealing. The premium suites on the higher floors are quieter, more private and have great views.

Paradise32966492054 (Los Angeles, California) 05/15/2019

I stayed at the Waikiki beach tower for 5 nights. My 2 kids, husband and my parents. Very roomy. We had a huge condo. We cooked breakfast daily. Walmart and Sam's club is just 10 mins away. Having the beach across the street right in front of us was amazing. The view from our balcony was amazing. The lobby smelled amazing like fresh flowers all day anytime we came in or out. So clean. Clean entry walkway heading out to the beach. Ships all around us. Super clean rooms, elevators. Staff was so friendly and greeted us everytime. We appreciate every single person who works here and makes this hotel special.

Navigator57284032097 05/14/2019

First time at the Aston Tower and it will be our go to place to stay in Waikiki. The living space is amazing, and the staff is incredibly friendly. The view from the balcony is second to none. We will be back. I even wrote down our room # for future visits.

Roving18043364479 05/09/2019

It was a stay with 4 families. My grandmother was with me, so I hoped that I could cook and wash food at the hotel. There were 2 bathrooms in 2 rooms and I could spend a very slow time with a view of the sea. My grandmother also wants to visit again.

marlaanddd (California) 05/19/2019

The most welcoming crew I have ever met on the island. Their smiles are definitely the brightest part of our stay. Alexis, Melissa and Martha are attentive and a great source for information on where to go. They have a map available to ensure that you have options that are walking distance from the hotel.

helmto108 05/07/2019

The Luana Waikiki is an average mid-range hotel in Waikiki (aging building, lots of wear, but clean and functional). Service, however, is terrible-- they are renovating the floor above my room, with loud drilling and hammering all day long. No notice at check-in, no signs up anywhere on the property, you just come back to your room mid-day with obnoxiously loud noise pounding through the walls. I asked to use another room one day for my three-year-old to finish his nap in (he'd fallen asleep while we were out), and the manager flat out refused unless I wanted to pack up all of our stuff. (With a sleeping three year old, what?) My son woke up frightened by the banging noises (and the rest of the afternoon was fantastic with a sleep-deprived toddler). I wouldn't stay at another Aston property again.

Avatar2901 (El Segundo, California) 05/07/2019

This small property has the potential of delivering a five start service. It can do that by creating a culture where everyone in the staff believes in that mission. Three people I encountered made me question wether or not I mattered as a guest—that’s not a good experience. Getting out of a taxi on a rainy day, I was carrying a sleeping 18 month old, umbrella, bag and stroller. A young man sweeping was near and I asked him to please get the porter so they could send my bag and stroller to my room. He said go to the front desk and he kept sweeping. Then I got locked out of my room and with all 3 kids I approached asked the house keeping lady for help, she said go to the front desk. And at the front desk, going to pick up the adopted beta fish, a young lady seemed to ignore me standing there in the small and quiet lobby for an awkward moment until I asked her if she was open. Finally, the young man taking out the garbage in my suite, sent me to ask the front desk because he didn’t know, when I asked if the Royal Hawaiian was on this same street. A simple smile, a simple may I help you, are inexpensive and 100% about corporate culture. I truly believe you can do better with your people—this is the easy part for most properties. And other small properties succeed in giving a 5 star quality service. The good stuff is the breakfast credit is good, the towel card is overkill for your tiny pool, the permanent puddle in front of your property is a plumbing issue -fix it. The TV in my suite was tiny in an old cabinet -fix it. The A/C needs some attention—clean the filter. My toilet had to be serviced twice because of a loud whistling noise (to your point each time we called maintenance was there in under 5 minutes). We reserved a double queen, you failed and gave me a cot. Get AC in hallway...it’s hot and humid—fix it. The bathroom needs an extractor—the bathroom odors lingering —fix it! And make sure the mattress fits the bed—very easy fix. Jessica, Tyler and James and (the other porter with ponytail) were helpful. Otherwise we enjoyed our stay but would not reconsider unless you made these changes!

Goldstar76 04/22/2019

We had the best time with the best view! Hotel is close to the military hotel in the beginning of Waikiki. The girl at the counter, Jessica was A++++! The valet boys were also exceptional Thank you folks for a wonderful experience, especially you, Jessica.

NIicoleinOntario (London, Canada) 04/21/2019

Bring lots of money! Hawaii is outrageously expensive. Whether you have a short or long stay, the rooms are very nice and have a fridge. Here is the good stuff: fridge in room - rooms are spacious and clean,- pool is well kept they have laundry machines. The service was good and friendly. Valet parking a reasonable price and there is a resort fee ( there is no escape) The fee includes food voucher of 10 for ea day Stay here! It is good value

Mandy B 05/14/2019

We booked this hotel for a family vacation - two separate rooms, as my parents were also traveling with us. The price was right and the pictures on the website looked nice. We were wrong - when we arrived I thought we were at the wrong hotel. The hotel hallways were dated and the rooms were even worse. They were filthy, the curtains had holes in them and mould was growing along the edge of the tub. We could have moved hotels but we would had to pay an arm and a leg as we booked though a 3rd party - so we tried to not be in our rooms as much as possible. The only good thing about this hotel was the pool, fast elevators and friendly staff. My parents room had cockroaches and we overheard another couple complain about what likely was bedbugs. We will never stay at this location again.

SusieGG7 (Hermosa Beach, California) 05/02/2019

Found this hotel/residence tower thru my timeshare travel agency who gave it good reviews . Great price For an efficiency room with a small kitchenette and great views from the lanai. The facility had a weight room, laundry facility, hot tub and pool with grilling facility and a small convenience store. It was off the beaten path and very quiet. We will stay there again as it’s easy walking distance from the main strip. The hotel in cleaning staff were extremely nice and accommodating.

dm_everitt (Malaga, Spain) 04/19/2019

My husband and I stayed here from 16/4 - 19/4 prior to catching our Carnival Cruise. Our room number was 3110 on the 31sr floor. Amazing views from the balcony. You can see the mountains to the left of you and the sea to the right. When booking ask for a room as high up as you can get. We arrived late after a delay at Los Angeles airport. The check in was very smooth and easy, the guy on reception was very friendly and helpful, even though it was 1 am. First impressions was, the room was a little tired from wear and tear, so could do with a little refurb. However it was very clean, we had everything we needed and the beds were very comfortable. The towels were really white and fluffy which is always a plus. Main lounge was very comfortable. The hotel is in a excellent location, 5 mins walk to Waikiki Beach, has ample shops, cheap and high end stores. Plenty of ABC stores where your can get all your souvenirs and practically anything you need. We visited the Cheesecake Factory which is a few mins walk from Waikiki beach. The meals were amazing, huge portions so we actually didn’t have enough room to have a cheesecake as a desert.😂😂 I would definitely recommend this hotel. It is a fair 3 stars rating which is reflected in the price. We hope to return some day.

899aussie (Adelaide, Australia) 04/18/2019

We loved staying is our studio apartment. It was clean, kitchen had everything we needed and well priced. The onsite management is very good and the place is secure. The pool area was spacious, the BBQs looked after and the gym and laundry were a good size. So close to everything you could possibly need.

LarryE335 04/09/2019

We were on the 46th floor and had an amazing view of the city. The hotel is older, but well kept. Our room was clean and spacious and had a coffee maker, stove-top, microwave oven and refrigerator for our convenience. Hotel amenities included a hot tub, swimming pool on the 6th floor, open to the outdoors and a great place to lay out ant get some sun. Parking was a tad expensive as the hotel does not have private parking, you are forced to find parking elsewhere. The closest garage is right next to the hotel and is $25 per day for hotel guests, who are getting a $5 discount from the regular price of $30. All in all, we had a good time visiting Honolulu and the Aqua Skyline was fairly priced.

m0anikeala 05/07/2019

Location is great, but don't think your getting the best of the best. Front desk desperately needs a new desk, roof, furniture, clean windows, etc. As for the room, I didnt even want to stay here after witnessing nothing but stains, nasty vents, shower was moldy, and room smelt of mold. Stove looked outdated MAJORLY, and the room just smelt out. From what I was told from an employee, they weren't able to get an update on the resorts, cause their sister resort needed to get done BEFORE this one. In my opinion, this resort should have been the TOP one on my list to get replenished and fixed! BEWARE!!

mraloha67 04/02/2019

Mold was growing on the inside of the bathroom door. This makes me wonder if the have cleaned their Air Conditioning system ever. The room had an unpleasant odor. They make you pay an additional fee to use their WiFi and facilities when you check in.

John W (Saskatoon) 03/28/2019

We enjoyed staying at the Ewa Hotel because of their rates and the distance to Waikiki Beach. We arrived before our room was ready, and had no problems leaving our bags there till our room was ready. The hotel is 2 blocks from the beach, which made it close enough to easily walk there, but far enough to avoid some of the noise. The hotel also offers a sun deck on the 8th floor, which is a great place to enjoy a cool drink and take in the rays.

happyrus17 (Bear Creek, Wisconsin) 03/16/2019

Nothing fancy, but clean and reasonable. Location close to things, within walking distance. If you cannot walk, make sure you get on the 7th floor or lower, the 8th floor can only be reached by walking the stairs.

Martha B 02/21/2019

Not a luxury hotel but it includes many small touches that made our stay very comfortable. Toaster Microwave 2 burners Real cups and glasses Very quiet air conditioning On a quiet street Compassionate staff Clean Comfortable beds

Brian M (Montrose, United Kingdom) 05/21/2019

The staff at the hotel starting with the person handling the valet parking and the receptionist, set the scene for out stay. All of the staff were very helpful. The room was very comfortable and very quiet and clean. Breakfast was very good. The hotel is in need of some refurbishment but it is still in fairly good condition. Most of the hotels in this area charge for valet parking. At the Oasis it is $40 per day.

Nicole N (San Francisco, California) 05/20/2019

I stayed here twice on the same trip: one in a jr suite (a surprise upgrade) and second in a regular king bed room. The rooms were both pretty clean and generally basic. The jr suite actually had more issues than the regular room such as: the thicker curtains do not close all the way to the edge, and one of the edges is closest to the head of the bed. I am not sure why this is, but it's irksome if you want privacy or want to sleep in longer when jet-lagged. However, the regular room had normal functioning curtains. Additionally in the suite, there was fluctuation in the water pressure of the shower. It was short lived but surprising (and again, the regular room was fine). Also while not a big deal to me, there was confusing channel navigation and unreliability when using the TV (I did not try the TV in the regular room). The AC in both rooms was right above the head of the bed, and even at the lowest setting and at the highest angle, it still felt too strong at times (and this is coming from a person who loves AC.) Bed linens were a slightly scratchy and a little too thin for when the AC is too strong. AC control was a little confusing for what some of the settings meant and some instruction for what those meant (like does the water drop symbol mean? Does it mean it's humidifier? or a dehumidifier? Is it different from the "cool" setting?) would have been nice. Finally there was a lot of street noise in the Jr. suite. I'm not sure why but if there's a rowdy crowd outside or from the karaoke bar, you will hear it, even from the 7th floor. Check-in was OK but having emailed Aqua corporate about the parking rates, I was quoted $35/day but the check-in form said $39/day. It was fine since on the first stay, I wasn't using a rental car, and reception said that they would make a note of it for my second stay. However, they did not and I was disappointed to bring it up again upon checking-in for the second stay. After much conversation and showing proof of the email, they did honor the quoted price and that was much appreciated even if only to save a few bucks. It should also be noted that due to Hawaii policy, you can be taxed on parking so those few dollars saved will pretty much cover the tax. Additionally when checking in, you will have to pay a $25 amenities fee (plus tax) per day for amenities (with the exception of Wifi) that you probably won't use (like getting the newspaper?). I wish this was just included in the reservation price so it doesn't feel like you're getting nickel and dimed. Despite all the quirks and irks, the location was pretty good and it felt safe regardless of locals telling me that Waikiki is kind of sketchy at night. The breakfast didn't appeal to me but it is in close walking distance to a popular udon place whose shortest line is in the morning. By far my favorite things about staying in this hotel were the generous welcome basket of goodies (chocolates, cookies, water, chips!), the washlet toilet and the rice cooker (nice touch even though i didn't cook anything) in the jr. suite, the closable curtains in the regular room, and the coin laundry (super handy when you get unexpectedly muddy while hiking). I'm not sure I'd stay here again but if I did, I'd consider the requesting a quiet regular room over the junior suite.

Mary M (Abu Dhabi, United Arab Emirates) 05/17/2019

This hotel was half a block to the main shopping strip. The room was spacious and had all conveniences except a kettle. My sister and I had king single beds and they were very comfortable. The staff were very friendly and couldn’t be more helpful.

christinaisakson (Indianapolis, Indiana) 05/15/2019

not nearly as great as other Aqua properties we've stayed with previously. The room appeared to have some cosmetic updates but the carpet was filthy. The bathroom with the strange step in garden tub/shower was in desperate need of some updating. There was a good sized gap around the hotel room door which made for increased noise and light (especially because we were right by the elevator). The front desk staff seemed annoyed by any questions or inquires and when we approached the front desk person we never once heard "how can I help you?" or "what can I help you with?". Getting anything more than a "hi" was like pulling teeth. The "pool" is roughly the size of a hot tub and I don't think I saw anyone in it the entire time we were there. The hanging egg chairs were nice as were the gardens all around the lobby. We had two of the most amazingly helpful valets and enjoyed the coffee and fruit in the morning. Overall, I probably wouldn't stay there again.

Sandra O 05/14/2019

We really enjoyed our stay here although we only had one night on arrival. From the moment we arrived we were welcomed with the Aloha spirit. We had an early international flight arrival and got to the hotel before 7am. The staff were so lovely, a room was available and we were able to check in immediately which was a real bonus for us as we were very tired. We were also offered breakfast, again another bonus which we were not expecting. The room was quite large compared to other hotels in Waikiki and had a fridge, a coffee maker and microwave. It was very clean and the bed was very comfortable. There was a good size balcony and a large bathroom. It was a very quiet room and we had a great sleep. The breakfast was very nice and included juices, cereals, fresh fruit, toast, bagels and donuts, all in ample supply with freshly brewed Kona coffee. The iced water always available in the lobby was also a nice touch as very refreshing when coming back in on a hot day. We have stayed in Waikiki many times and found this hotel great value compared with any other hotel we have stayed in here. We would definitely highly recommend this hotel and are happy that we are returning to stay here again on our last night of our vacation before flying home.