rclement (winnipeg) 03/14/2019

We stayed here in a condo with four adults 2bedroom condo .We found the condo too small for four people . The view was nice but patio very small .They need to upgrade with furniture and we have no dishcloth and towels for doing dishes It’s a good area to stay close to everything.The maidclean our room very good. In all it was ok

bush t 03/13/2019

Horrible! Felt like i was in backass china, nothing like i expected, staff were very blunt think i was the only English/American in the whole hotel, could only hear some kind of weird Japanese? Language 247! , huge gaps under room door causing a unbearable whistling wind noise from the buildings main air con, not even from the rooms air con!, 50% of the time the elevators didn't work, and when they did u have to wait around 20 mins for a lift to open! Even then most of the time the elevators were to full to get in! They have a hideously enforced policy on smoking, good for non smokers but if u smoke u cant even smoke on the balcony even on the top floor with strong winds that would definitely make it impossible for anyone else to inhale or affect anybody in hotel!, In all it was a very uncomfortable place to be, the rooms were very run down but usable only good thing i can say is the bed was very comfortable But still being there i was on edge 247 and very uncomfortable Honestly i have traveled the world over 45years and this is the worst hotel i have ever stayed in, Sorry but i have to be honest so people know what to expect, and it takes alot for me to actually do a long winded bad review! I am very easy going Just avoid the place seriously

TnL5512 03/09/2019

First off, looking at the other photos posted on TripAdvisor for this property I feel like I was actually somewhere else.....I actually wish we had been. Upon check-in, I was a little concerned but thought it must be ok considering the reviews and photos. Immediately upon entering our room, it was not up to any standard we had. Furniture was worn and carpets were filthy. Not updated at all and not very well cared for. I went back to front desk and they gave me keys to two other rooms to check if I liked better. Unfortunately, the first one was the best of the three so we stuck with it knowing we were pretty much only going to sleep in the room. After the first night, I was on the phone with my travel agent looking to change locations. Unfortunately, because there was no advanced notice, the cost of changing locations we prohibitive. I do have to say they Sunset had agreed to release me from my obligation with them but that only tells me they know how poor the room was. Usually one elevator out of service each day and one day we even had a fire alarm go off and had to evacuate from the 21st floor. We almost made it all the way down when the alarm reset so we went back to our room. There was never any communication as to what caused it or an apology for the inconvenience. Combine this with the daily "resort fees" which was basically a news paper for us that we only received the first two days and still having to pay for parking, this was so not worth it. Had we not been so awe-struck by the fact we were in Hawaii, this place would have completely ruined our vacation. The best part of this place was the great view of Diamond Head. I cannot in good conscience give this place a better rating than a ONE because I take my reviews seriously and do not want to mislead anyone. I think my photos will speak for themselves. Paint peeling in bathroom, stains on curtains, bare phone wires exposed from wall, etc. You be the judge if this is your idea of a great Hawaiian Getaway. Our accommodations in Maui really put this place to shame. Thank goodness we only spent 1 of our 2 weeks here.

Bianca1116 (Melbourne, Australia) 02/12/2019

Very friendly staff and great location - short walk from the beach. Very clean room with great facilities. Close to ABC store for supplies, also small supply store in the hotel. Very convenient to be able to hire towels to use at the beach/pool

Jean M 02/02/2019

We had a 2 bedroom apartment between 5 people 2 teenagers and 3 adults. Good size apartment with good oven, microwave and good size fridge. Close to everything and good view of Diamond Head crater. Good tour organiser. Additional charges were annoying especially since tea and coffee should be included. TV wasn’t very good in lounge room although I think it was a problem with remote.

Byerlotzer (Midland,Tx) 03/23/2019

We just completed our third stay at the Surfjack Hotel in the last year. Each subsequent stay has been better then the previous experience. The professionalism of the staff is only exceeded by their friendliness. You are treated as family during your entire stay. SAI and the front desk staff exemplify the aloha spirit for the entire crew at the hotel, from housekeeping to room service. Look forward to our next visit. Jim & Donna Byerlotzer

Companion32999748524 03/21/2019

Super cute boutique hotel. We loved almost everything about it. What we loved about our stay: -Decor -Service was great with most hotel staff. -Good water pressure and we overall loved the rooms. -Sheets were nice on the beds. A few things that can be improved: -Sofa in living room is not very comfortable & beds are okay. -Pool water has too much chlorine and the area around the pool is very, very slippery. My husband slipped and had a sore knee and wrist for duration of stay and after. -They pool hours for kids should be extended to the same hours as adults. -Limited room service hours and menu. Also, I wish they used real plates and silverware and not take out containers and single use utensils. They did use eco friendly kind to their credit. We would definitely stay here again and recommend this hotel to others.

yanies2015 (Honolulu, Hawaii) 03/21/2019

We live on Kauai and I have a business on Vancouver, so we are often transitioning through Honolulu. We found this lovely gem after staying at a not so great place close by, and walking by the Surfjack. It looked like everyone was having fun so we decided that we would stay there on our next visit. That was 2 years ago and we’ve never looked back! The staff is like family to us and our 3 year old now refers to Honolulu and Surfjack synonymously. The rooms are clean, spacious and comfortable, and the hotel offers a lot of activities for the whole family. We would be hard pressed to stay anywhere else! ♥️

FrequentFlier633036 03/19/2019

This place is amazing. We will definitely recommend it to all our family and friends. The front desk staff was exceptionally friendly and helpful. We loved the coffee bar right there at the front entrance. The food in the dining room was so good we ate there for quite a few of our meals

B_in_Ottawa (Wellington, New Zealand) 03/19/2019

Note: would give this hotel a 4.5 rating if I could. The previous reviews and the title say it all. The check-in was smooth and effortless, and the staff were courteous and professional. Even though we arrived early (before 11), a room was available and we were promptly given the keys. We appreciated the one-on-one approach, where a staff member sat down with you to review all of the hotel's amenitities and the surrounding area. People staying at the hotel receive a $10 a day discount from the restaurant, which is a nice touch (more if you stay for 3 nights or more). Our room was comfortable. It was a decent size with a very cozy bed and pillows. We liked having the option to choose air conditioning, the ceiling fan, or opening the door to our lanai to ventilate and cool the room (it can get a bit noisy outside, making these options all the more important). The bathroom was clean, and the shower had great water pressure. The hotel uses high-quality shampoo, conditioner, and soap, and these little touches elevate the experience. WiFi worked well in the room and in the lobby. The location is excellent, where one can easily stroll along the canal, head towards the beaches, or shop at the many stores in the area. We did have dinner at Mahina & Suns, and a seperate review has been prepared for it. Upon checkout and if you're leaving for the airport, check the prices on Lyft and Uber first and then ask the representatives at the front desk if a cheaper option is available. We were able to get a taxi for a $29 flat rate, inclusive of gratuity/tip. The cheapest price on Uber was more than $32 before tip and this was early Saturday morning.

Richard L (Auckland) 03/11/2019

We returned to the peaceful and serene Aqua Bamboo Waikiki February/March 2019 for a 7 night stay. Having stayed at some of the Waikiki Beach front Hotels in previous years (e.g. Royal Hawaiian Hotel, Outrigger Waikiki, etc), and valuing safety and security 24 x 7, we feel that Aqua Bamboo Waikiki is probably the safest Hotel in Waikiki. There is card only access into the Hotel after say 10.00 pm at night and before say 7.00 am in the morning with a late evening and early morning security guard outside the front doors of the Hotel. We always pay for the previous night's accomodation so that we can check in as soon as our flight lands (early in the morning) and not have to wait until the 2.00 pm normal check-in time. Additionally, if you want more time in your room if you have a night flight from Honolulu, you would be wise to pay for that night because check-out time is 12.00 pm midday. This latter option gives you more hours to rest, bath, pack, have a drink, go out, etc before you leave the room. The comments which we have made in previous reviews remain and, as far as we are concerned, the only Hotel to stay at when you are in Waikiki from a security, safety, serenity, close proximity to Waikiki beach, very helpful and respectful staff, etc is the Aqua Bamboo Waikiki. Happy holidays and we hope that this review is helpful. Mahalo from Janet and Richard

sar_bar_de_mar (Vancouver, Canada) 02/28/2019

I would highly recommend Aqua Bamboo Waikiki - the staff were friendly, our room was nice and had everything we needed. It was centrally locates and I liked the decor. They have a free Americano making machine in the lobby and ice cold water. The pool and hot tub were nice. What more could you ask for? My only advice would be to be a tiny bit more diligent in regards to cleaning hair out of the bathroom.

natcook (Ocean Grove, Australia) 02/25/2019

Back for our 5th visit to the Aqua Bamboo, great to see all the lovely friendly staff still there and Kimari for organising our booking. Our room was spacious and clean housekeeping do a great job. Love the pool area and the bamboozle cocktail night. Utilised the free shuttle to the shopping centre a few times and I love how it is so close to the beach and great places to eat. Looking forward to seeing the renovations on our next trip. Mahalo for making our trip wonderful.

Qpgmr (Anchorage, Alaska) 02/24/2019

Very central to waikiki, everything in walking distance. Despite other reviews here, we had two rooms with no issues with cleanliness at all. Both of our rooms were suites with kitchens, full bathrooms, and multiple beds. The staff was helpful with suggestions and information that definitely helped smooth over the rough edges on a late night arrival! The building is definitely older and could use a going over, but if your goal is visit Honolulu and Waikiki - not spend your days in a room - this may be the place for you. We enjoyed it and would stay again.

StevieRay1989 02/17/2019

To say this place is a sh@#hole is being polite to sh@$holes. Most of the upper floors were sold off as condos and are currently used as airbnb's so there is probabally no regulations on upkeep to include smoke alarms. I'm pretty sure the one in my room was over 10 years old. Even though we stayed in one of the private rooms, room 508, the whole hotel looked dirty and unkempt. If you look at airbnb and the room 508 pops up then move along. Unless you want a nice view of the dumpster below. Avoid this place at all costs.

Polkaguy (New York) 03/06/2019

Traveling alone, I didn't want to pay huge bucks for a hotel, and Aqua Aloha Surf was easily the least expensive from several online searches I conducted, so I booked it skeptically... but I couldn't have been more pleased! I felt the room was very well maintained, comfortable, clean, and well equipped. Clean, new looking microwave, fridge, coffee maker, and game station DVD player! Remote control a/c, balcony, safe, hair dryer, ironing board, and stocked with Hawaiian Tropic products. Hot breakfast buffet choices reminded me of a cruise ship selection, and the "resort fee" included free beach towel rental and a huge, and unlimited, dvd and game selection. That fee is charged by all of the hotels in Waikiki, just like in Miami Beach, it comes with the territory. Everyone... the front desk people, breakfast servers, and cleaning people... were kind and friendly. They have their own laundromat in the basement if you need to do a load, and they're about a ten minute walk to everything... restaurants, the beach, even yoga... plus there's an ABC shop right on the corner. I was very pleased with the Aqua Aloha Surf Hotel and will definitely stay there again!

Gaye73 02/28/2019

I wish our room had been as lovely as these photos. They will not allow enough characters to let us say how absolutely disgusted we were, I would give it minus 50.. We arrived at about 10.10 pm for an over night stay till the plane left in the morning and other than the lovely cleaning lady next day, there was no welcoming smile from the sour faced reception staff, and the staff was no better when we left. We had a tiny room (about 3 m x 2 m), which was so small that they had the rottenly uncomfortable double bed pushed against the wall to give enough room to get past to the coffee machine/jug and even though I am over 60, the bed was so uncomfortable that to get some sleep, I put three pillows on the floor and slept on them. . It is so shabby that renovations should have been done 10 years ago. And then they charged an extra $25 for use of amenities. My husband was a school principal of a Australian/Queensland distance education school, and when we visited families in the dry out back, we had far better motel rooms than this hotel in an expensive down town Waikiki beach.

Sunshine756572 (Norfolk, Virginia) 02/13/2019

Hotel wasnt horrible. It definitely needs upgrades! Staff was friendly and very accommodating. It was extremely close the the beach and all the upscale shopping. Ton of restaurants and food trucks within a block of walking. Easy to get onto the highway but you need to purchase a vehicle pass for your car. Parking is pretty hard to come by.

Sandeep S (San Antonio, Texas) 02/10/2019

The property location was close to the Waikiki beach and many other amenities, as well as next to the Ala Moana Canal. The convention center is a short bus ride or a 25 minute walk, by the side of the canal. The room was sufficient with a very comfortable bed and in room microwave was great, as well as the Hawaiian coffee. The Breakfast is decent, and has a heavy Asian touch to it. The hotel can do better by upgrading some of its fixtures in the bathroom, where I could actually see some rust stains. No Big Deal for me, but it can be better.

krmcmurtrie (Sydney, Australia) 02/05/2019

I guess you get what you paid for but the Aqua Aloha Surf Waikiki didn’t really meet our expectations. We booked a “Moderate” room for 7 nights and it was absolutely tiny. No room even for a chair although management did provide one when we asked. The whole facility is very rundown and in desperate need of a renovation. The domestic staff did their best to keep it clean but there was mould in the sealing around the shower etc. The air-con Unit is the old style through the wall and sits about a foot from the floor right next to the bed. There is also no balcony in the moderate room. Breakfast was included in our price but we didn’t eat it on three mornings. The menu is clearly aimed at the Asian market and it was difficult to find anything to suit a western diet. Didn’t use the pool as it was very tiny. Easy walk to town however. Management were kind and responsive to any requests. Basically we won’t stay here again and really can’t recommend it to other travelers.

557berniea (Rancho Mirage, California) 03/19/2019

Nice property but signs it is being ignored. It isn't very nice to approach a BRAND hotel and see a very small garden area ( and across the street from Hilton Hawaiian Gardens) left ignored. In March, last Christmas's poinsettias are left in their foil as if it's someone's back porch. Why? 30 minutes to clean it up and 5 minutes a day to check? Visited friends. Flower boxes surrounding pool are all empty and not like online photos. Tiki torches remain un lit at night.... desk staff very nice and friendly. Lobby is clean and ok... halls could use some update, but all easy things leave a bad impression when left unfinished... seems a understaff issue? Or lax..... perhaps if a bit rundown is okay, then thus us the place. I did write, and I did get a nice reply, but honestly.... all the issues do not seem like they started yesterday.

Peter P (Sydney, Australia) 02/26/2019

Stayed for 10 nights and this was a return visit for us. The room was clean and comfortable even though a bit dated. The service staff were very good with our requests for toiletories and towels and had the place always clean on our return. Close to the beach and Ala Moana shopping centre and was within walking distance into Waikiki (nice stroll along the beach) Only problem we had was on check out the staff said we had not paid for the room and held us up for almost 25 minutes (we had a plane to catch back to Sydney and this was frustrating) but finally got it sorted. The lady on duty did not seem to understand the system and we had to wait for another staff member to sort it. Would return if here if we come back to Honolulu.

limar999 (Vancouver, Canada) 02/25/2019

We returned back to this hotel to celebrate our anniversary. We were pleasantly surprised with a bottle of sparkling wine and chocolate. We found the same hospitality, clean room, great amenities for a very good rate. Thank you Aqua Palms Waikiki, we'll definitely come back again.

twnsgma (O'Fallon, Missouri) 02/24/2019

The staff was very helpful and polite. The room was clean and everyday they came and refilled everything. Would recommend staying here. Our plans changed last minute and we were able to book a room thru Expedia and got a very good price. The only thing is the parking, not many places but have to pay $25 per day but that is pretty standard in Hawaii so I'm told.

Siatumotu A 02/23/2019

Good location, walking distance to almost every place. Room & beds (queen size) were very small for 2 adults & 2 children. One of the beds had a lot of stains & they covered it with sheets. Bathroom was very small & can barely fit one person in it. Swimming pool was also small & people from outside were swimming there too. Parking lot is also a joke for $25 a day. Everything is small in that hotel to include hallways to everywhere inside. Wouldn't recommend it to anyone. We had a bad experience with this hotel.

N5231JFrobins (Clermont, Florida) 03/22/2019

We stayed 5 nights in a 2 bedroom ocean view condo on the 12th floor. It was a great location, parking was included, and shopping and restaurants were within walking distance and also on site. Once I bought earplugs most nights were very restful. I'm a light sleeper and woke up at the sound of sirens (police/fire nearby) and garbage trucks (all garbage trucks sound the same) but the majority of evenings were fine. The pool area is huge. Free fireworks over Waikiki Beach on Friday nights you can enjoy from this location. Also a huge plus is there are many bus stops nearby and most of the tours stop at this hotel for pick ups. You can also catch the Waikiki Trolley Cars here with on/off privileges. This is a perfect place to stay. If you're new to Hawaii, like we were, there are Red Lobster and Outback restaurants less than a block away. ABC is a popular souvenir store in the area and there are two close to this location. One to the right towards the Hilton Hawaiian Village complex and one to the left towards the restaurants. We also saw a McDonalds to the left of this property and on the corner about 1/2 block away. Beautiful weather! This location pops! You won't be disappointed.

U8357XAbrianw (Walnut, California) 03/21/2019

They give you a lot of space for what you pay. But the cable TV completely suck; we had problem even with changing channel. Swimming pools aren't pretty. But it's close to mostly everything. Views are nice for some rooms as well.

391lucindaj 03/14/2019

It’s now tired. While the location is great the rooms are a bit tired. My condo 1120 wasn’t too bad but the other condo we had was more tired. The corridors and public spaces could be better maintained

1978revpn (Corona, California) 03/09/2019

This hotel was very comfortable and spacious for one room. We had a king-sized bed, full kitchen, sofa, small desk and of course a nice TV. Right on Waikiki Beach, ask about when the fireworks are scheduled -- I think it's Friday evening. Short program and enjoyable. Musicians and dancers performed in the lobby that night as well. Another night, the guitarist singer invited a well known hula dancer to perform. Her entire table of women got up and we watched 5 women gracefully tell their story. I thought they were elegant. There is also an ice cream store in the building -- don't miss the Tuesday special.

joely146 (Miami Beach, Florida) 03/07/2019

Great place to stay with many facilities and great staff Pool for refresh and Short distance from the beach, you can walk easily downtown or the main boulevard to do your shopping or go for drinks or food

Vacationer427423 03/23/2019

The customer service provided by Kelly R. Bokin is just great! In such a location as Honolulu, where great hotels compete with each other, it's really the quality of its customer service that make a hotel stand out. Mr. Bokin provides great customer service just by his overall friendliness, his courteous professionalism, and taking proactive initiative in solving customer's issues. Besides Mr. Bokin, the hotel has such a fantastic location! It's prices is very affordable despite its prime location!

qtpie808st8 03/15/2019

Love the bang for your buck you get when staying here. Love all the free movies and PS3 games you can get. Quaint hotel and nice remodeled lobby. Just a block from the biggest mall in the state. The rooms were clean and I found it unusually delightful that their were 2 sinks that was located in the main room as well as the bath room. Paul the Manager there was quite helpful. The handwritten note with well wishes for a pleasant stay was appreciated. The breakfast buffet and dinner buffet is definitely a must eat experience with local fare. Mahalo Pagoda hotel

kimeonak 03/15/2019

Huge shout out to the staff and management of Pagoda Hotel for helping me enjoy a new year of life. I was excited to spend the weekend here because of the location, size, convenience and atmosphere. I don't enjoy gigantic buildings and properties that take you all day to navigate with a map, and through large crowds of people, where everyone is just blended together. The Pagoda Hotel offered all the comforts of home which I appreciate and prefer. The elevators to the rooms is a quick few steps away from the front desk. The public spaces were clean, well kept and always had a great smell to them. It was nice and cozy, simple and enjoyable. Our room was clean and well put together with more than enough space to enjoy but also to feel relaxed in. Convenient location allowed us to simply walk to different eateries around the area whenever we felt. Parking was simple. Shop located in lobby with so many things to choose from. There was power outage on the block our first nigh there, but there was no panick anywhere. Hotel staff were addressing things well and when we were able to confirm our safety, we ended up going right back to bed. It felt so great to relax and I want to thank Hotel Manager Paul and staff for helping me celebrate my birthday. Paul even took the time to wish me a Happy Birthday in a hand written letter. Fricken awesome! Aloha All Day!

JustMeBritney (Hilo, Hawaii) 03/13/2019

This is an older hotel which reminds us of Uncle Billy’s Hilo & Kona Hotel back home on the Big Island. From when we checked in, to changing our check-out date, Carlos has been AWESOME. He’s friendly, very helpful, and an all around hospitable person. Do not let the physical appearances fool you; great for those on a budget, close to convenient shopping (even some high scale shopping), and a great value.

cswain5 03/03/2019

Haven't been to the Pagoda in over 30 years, but it's still an old favorite. Yes, it's an older hotel, but the standard double beds room is spacious and comfortable. Although I was on the 7th floor, I didn't expect the noise level from Rycroft Street, and garbage trucks at 4:30 am on a Sunday morning making a ruckus for 20 minutes. Checking in staff, Lynda, was very helpful with shuttle pass and breakfast coupon for a fabulous breakfast brunch at 7am for $9.95. I had miso soup, fresh green salad, fried rice, soft scrambled eggs and fish! Took pictures of the koi ponds surrounding the restaurant. Beautiful! The hotel is conveniently located next to Ala Moana Shopping Center, Sam's Club and Walmart and Ross across the street, and many eateries all around. Hotel has a shuttle service to the mall and Waikiki. City buses nearby make it a convenient place to stay, to Chinatown and airport. Mahalo, Pagoda. Definitely

Dan R (Hesperia, United States) 03/22/2019

Good location. A five minute walk to Waikiki Beach. 2 minutes to International Marketplace Breakfast place next to hotel and Duke's Market and grill across the street. Every staff member was friendly and helpful.

Nomad01785003083 03/21/2019

What I really like about this hotel is the location and it's value...it's walking distance to the beach, almost across the International Market Place and bust stops is just a step away. They give towels

loc1225 (Glen Mills, Pennsylvania) 03/21/2019

We're booked 17 rooms for our group. Overall for the location, services, rooms size Studio Suite w/ Kitchen and the cost for the rooms, we're very please and we'll come back in the future. We stay here for 7 days and I'm as a group leader I did hear any complaint from any one in our group,

Compass01487124678 03/21/2019

Had a great stay. The folks that worked the front desk were pleasant. The room was pretty good in size, was clean, and the beds were just right. Had a nice little in-house restaurant as well. Stay again.

Meander33572469214 (Honolulu, Hawaii) 03/20/2019

It was my daughter 16th birthday so I had her invite friends to celebrate. I had my man with me. I got two rooms one for my daughter and her friends and one for me and my man. Was a great stay I live in Hawaii but sometimes it's just really nice to get a hotel to be able to relax for at least one night

N5231JFrobins (Clermont, Florida) 03/22/2019

We stayed 5 nights in a 2 bedroom ocean view condo on the 12th floor. It was a great location, parking was included, and shopping and restaurants were within walking distance and also on site. Once I bought earplugs most nights were very restful. I'm a light sleeper and woke up at the sound of sirens (police/fire nearby) and garbage trucks (all garbage trucks sound the same) but the majority of evenings were fine. The pool area is huge. Free fireworks over Waikiki Beach on Friday nights you can enjoy from this location. Also a huge plus is there are many bus stops nearby and most of the tours stop at this hotel for pick ups. You can also catch the Waikiki Trolley Cars here with on/off privileges. This is a perfect place to stay. If you're new to Hawaii, like we were, there are Red Lobster and Outback restaurants less than a block away. ABC is a popular souvenir store in the area and there are two close to this location. One to the right towards the Hilton Hawaiian Village complex and one to the left towards the restaurants. We also saw a McDonalds to the left of this property and on the corner about 1/2 block away. Beautiful weather! This location pops! You won't be disappointed.

U8357XAbrianw (Walnut, California) 03/21/2019

They give you a lot of space for what you pay. But the cable TV completely suck; we had problem even with changing channel. Swimming pools aren't pretty. But it's close to mostly everything. Views are nice for some rooms as well.

391lucindaj 03/14/2019

It’s now tired. While the location is great the rooms are a bit tired. My condo 1120 wasn’t too bad but the other condo we had was more tired. The corridors and public spaces could be better maintained

1978revpn (Corona, California) 03/09/2019

This hotel was very comfortable and spacious for one room. We had a king-sized bed, full kitchen, sofa, small desk and of course a nice TV. Right on Waikiki Beach, ask about when the fireworks are scheduled -- I think it's Friday evening. Short program and enjoyable. Musicians and dancers performed in the lobby that night as well. Another night, the guitarist singer invited a well known hula dancer to perform. Her entire table of women got up and we watched 5 women gracefully tell their story. I thought they were elegant. There is also an ice cream store in the building -- don't miss the Tuesday special.

joely146 (Miami Beach, Florida) 03/07/2019

Great place to stay with many facilities and great staff Pool for refresh and Short distance from the beach, you can walk easily downtown or the main boulevard to do your shopping or go for drinks or food

Dan11132 (Beijing, China) 03/19/2019

The room has a very clean and comfortable environment. Location is superb, right near the beach with various surfing stores nearby. Their elevators are by room key only, so safety is greatly ensured for female travelers. Staffs are also very friendly: offered us discounts relate to the hotel, advised us on traveling, and helped us call a taxi to the airport at midnight. Price is extremely reasonable compared to the service we got, so I greatly recommended!

Sunnydaze105 (Minneapolis, Minnesota) 03/11/2019

Right across the street from Kuhio Beach which is perfect for little kids. We had a beautiful oceanfront room, the beds were really comfortable, and the staff was very friendly. The shower was snug along with the limited parking spaces available, but with all the other positive experiences, I still give it 5 stars. Happy with my stay and will be back!

Dean F (Philadelphia, Pennsylvania) 03/01/2019

We were a little skeptical of this hotel because it was so well-priced, but the room was excellent and the hotel is in a great location. It is across the street from the beach, without any hotel in the way on the beach side, like some of the places further west on Kalakaua St. It is centrally located so you're in easy walking distance of Queen Kapiolani park (where the zoo and aquarium are) and also the shopping at the west end of Kalakaua if that's your thing. Also, if you take tours or go to the Polynesian Cultural Center, a lot of the tour busses pick up behind the Hyatt Regency, which is only a block away. The hotel is older but the rooms are clean and were fine for me and my wife. We were offered an upgrade to a full beach view for cheap, which we recommend - it's nice to be able to see the ocean from your balcony. The AC works well, as does the wifi - we've been to many hotels where the wifi is terrible, not here. We had several phones, laptops, and tablets connected and never had an issue. There are a lot of electrical outlets on the walls and electrical outlets on the lamps, so we were able to keep everything charged. Complementary coffee (and tea) is nice and plentiful, including half-and-half. We used the refrigerator and hotel safe, no issues. Also, the restaurant at the bottom of the hotel, Eggs N' Things, is pretty good for breakfast, and is nice and close. They seem to have a line every morning, so get there early. The only minor issues we had at the hotel is that the TV seemed a little unstable - it seemed like we would often get a "No Signal" indication after watching a channel for a bit. The good wifi made the TV issue less important, and we weren't looking to watch a lot of TV while on vacation. Also, the water pressure in the shower isn't great, but good enough to get the job done. The showers are quite small, and I suspect the water pressure is purposely kept lower so that you don't flood the bathroom. We told the front desk about the water pressure and they sent someone, but it didn't change. A little higher water pressure and better TV would have made this room about perfect, for us at least. But other than those 2 things, we really enjoyed our stay and would definitely stay again. The staff is very friendly and the value for the location is excellent.

Beetsie (aol) 02/27/2019

What everyone says about this place is true - the staff is amazing - we had a problem with our first room and were switched the next day, no problem! It was refreshing to have people actually take care of blips without passing it on - nothing big - a remote didn't work, extra towels that sort of thing. Parking was well done and the bar/restaurant was pretty good.

Melanie Lynn W (Whitchurch-Stouffville, Canada) 02/12/2019

Great location right across from Waikiki beach and walking distance to lots of great shops and restaurants. Rooms are clean but very small however all rooms seem to have at least a partial ocean view.

kdooka (Wailuku, Hawaii) 02/28/2019

I love coming to this business hotel because of the easy access to the area in downtown honolulu. i never get the same type of room twice. The room i had was a large corner room with two double beds with a separate living area. The bedroom had lots of space and nice mountain views of diamond head. My plane came in late so unluckily all the eating places i wanted to eat at were closed. It was a quiet and comfortable evening though.

600craigz (Abingdon, Maryland) 02/24/2019

We stayed here with a friend to n a long term assignment. It is very tall with good views of the mountains. There is a nice pool with lane markers but we were so busy outside we didn’t get a chance to use it. The amenities are nice. The staff is friendly. They helped us get the shower fixed timely and gave us directions for the bus schedule. My daughter liked the complimentary Hawaiian Tropic shampoos and conditioners. We were able to cook and do our laundry here as well. It is more of a business hotel than a family resort.

skysan (Seattle) 01/15/2019

This is a great hotel located up the street from the Aloha Tower. Many shops and restaurants in the neighborhood. Mid point between airport and downtown tourists. Clean hotel, easy check in/out and assigned parking spots.

candycek71 (Kaaawa, Hawaii) 01/09/2019

It was quite a surprise to find such a well appointed, luxurious hotel in the heart of downtown Honolulu. We stayed in a one bedroom, executive suite which was awesome. Not only a full kitchen with full sized appliances, but the room came , equipped with a washer and dryer. Large flat screen TV, writing desk, pull out Queen size couch, one bedroom with King size bed and an interesting foyer when you first enter the room. The staff could not have been nicer and accommodating. Loved it and if ever I need to stay closer to Honolulu, I will pick this property again.

C_More_Stuff 12/31/2019

We are finishing a week here at Aston. It wasn’t exactly a “hotel” as we expected, but rather an apartment/condo situation shared with more permanent residents. After staying in 2 different rooms, there was a decent difference between them. *Just a guess*... but I’m assuming the higher you go in the tower, the more likely you will encounter nicer finishes and furnishings. We stayed on 14th and 30th floors. Good Stuff: Staff and security are awesome. Very friendly. Housekeeping was consistently great. Views of Honolulu are also fun from the tower. Both rooms clean and comfortable. Not as good: The location is over a bus line resulting in lots of transient traffic just outside. 4 out of 7 nights had long bouts of screaming easily heard 30 stories up. Not the hotels fault, just is-what-it-is in a city. Parking: You will want a car because walking vacation locations are limited. It will cost $25 each night to park it, we were given a spot 7 levels up and against a wall. Minor annoyance to move the car before loading passengers, but driving up and down 7 levels gets old quickly each day. Good spot as long as you understand what it is. Not sure I would bring kids if I had them.

P423BUkarls (Oahu, Hawaii) 03/18/2019

Hotel is awesome. People are great. Location is 4 minutes to Waikiki beach on walk. Go here, save money and be happy. Housekeepers are nice. Ok. If you've got any needs to be pampered by stupid things like a marble front desk. Yes they have it. Don't need it. Are under remodel. But people hold it down. Go there.

Megou06 03/17/2019

I’m disappointed for me the price quality is not good. That’s expensive for what it is. A lot of noise because of the renovation. You can hear your neighbors like you were in there room. The key of my room didn’t work 3 times, I needed all the time to go in the reception. I advice against this hotel.

Daniel W 03/16/2019

Although this is a small basic hotel, the service was really outstanding, responsible and friendly. Loved the front desk staff! It is currently under construction but the hotel posted signs ahead of time about water turn-off times, etc. so we had plenty of warning. Unless you stay in the hotel the whole day, it is not a problem. The best thing about this place was the location: it is in the heart of everything! Across the street from International Market (a big mall), ABC convenient stores and around the corner from the super popular Marukame Udon restaurants and tons more. There is also a tourism office across the street where we booked our day tours. It is only 15 minute walk to the beaches. I would definitely stay here again!

meggb2017 03/15/2019

This hotel definitely exceeded my expectations. Clean, quiet, friendly staff and great location to many attractions and to Waikiki beach. 5 min drive to great hiking spot Diamond head. Tons of restaurants close by including the International Marketplace that has a lot of options. Best location for everything and it also has a convenient little lot for parking which you have to pay for but is cheaper then anywhere else. Christieann was a great staff member who was very helpful and sweetest person. She made fresh coffe every morning for us and would personally follow up how our vacation was going and if she can help us with anything. She would call my parents mama and papa. I absolutely loved her and she played a great role in my good experience. Will refer this place to all my friends and family and I would certainly return here. Thank you so much !!!!!!

DavidDgim (Biarritz, France) 03/14/2019

The hotel is currently renovated. All the rooms are ready to accommodate travelers. The pool is clean and nice. The rooms are quiet and it is very close to beach. It will be a very nice hotel when it will be finished. For the room, we have requested a king size and we got a double bed. The kitchen is new but empty. You need to wait 2 mins to get the hot water in the bathroom but they are very small details for the price paid. We recommend this hotel.

jenaleigh3 (Twin Falls, Idaho) 03/22/2019

We stayed here twice in one week. The first 2 nights, the room we had was fine, a little dated but adequate..except for the mattresses, they needed replaced. The 2nd 2 nights we stayed, we paid for a slightly upgraded room and the mattress was better and the room looked more modern, but not really worth the extra $. Nice place but beware of the $25/night 'amenities' fee and $30/day to use their parking garage (not really another option). Also, a TV in the bedroom would have been nice, there's only 1 fixed-to-the-wall TV in the living/kitchen area.

Dolphinxxxxxxx 03/19/2019

I chose the Banyan because of its central location at Waikiki and low price but was pleasantly suprised how good this hotel was for me. All the necessities in the room for business and pleasure. A spectacular view, tea, coffee, toiletries and comfortable furnishing. This room had a fully equip kitchen should you feel like cooking a meal and sitting with a glass of wine watching the scenic view. More like a 4 star than a budget. Highly recommended for business, families and adventurers.

Dominic L (Allen, Texas, United States) 02/28/2019

When you go to paradise, it is not necessarily to spend a lot of time in your room but this hotel banks heavily on the fact that you will not care about the condition of your room...because they do not. I have attached several pictures that show damaged furniture, stains/burn marks/holes in multiple places that have not been repaired, and even some sort of fluid on the walls. If they show so little attention to basic maintenance, I certain shudder to think what I would have seen with a black light. There are no staff elevators so every time I got in the elevator I had to stop on the staff floors and often they would go 1-2 floors (without a cart). The hotel is 10 years past due for a renovation but assumes that just because they are in Waikiki that they can continue to operate on the cheap and fill up due to their location. This was a motel 6 at a luxury hotel price. A dirty Motel 6.

GingerTravels2913 (Salem, Oregon) 02/21/2019

Overall this was a good place to stay for 5 nights. Not luxury,but comfortable. We had an ocean front room on the 36th floor - great views! Pros: Location - we were able to walk to most places or a quick/cheap Lyft ride to places that were a wee far away for walking. Clean - The Room was outdated - but it was clean Staff - Always helpful and nice Amenities - Room was stocked with everything we needed. Daily cleaning service was good. Pool/Hot tub - Nice WARM pool. 2 Hot Tubs. Area was kept clean CONS: It's a bit run down. Our room was outdated (I think probably depends on unit). The sofa bed needs to be replaced. It was actually pretty gross and was terrible for sleeping. Waiting for elevators at times was a BIG PAIN. We ended using the stairs a few times. This may seem trivial, but almost every time we were in the elevator - construction workers or staff were always trying to squeeze in with us with a lot of their stuff - was hard for guests to get in a lot of times. Would have been nice to have a decent restaurant/coffee shop on property. Again.. not a huge complaint - just what makes it a decent place not a luxury resort. Would I come back? Yes.. It was a decent price for a condo and the location was good.

John T 02/20/2019

This spacious and fully-equipped apartment is in a great location, just a couple blocks from the beach, closer to the less-crowded part of Waikiki. We had a corner unit that had nice views of the mountains and even the ocean. The room is spacious, with a large living area, comfortable bedroom, fully equipped kitchen, and openable windows that enable a cross-breeze. Laundry facilities on every floor are convenient and even use the PayRange mobile app for payment without having to worry about quarters. In that sense, it's a great place to live with the convenience of being able to cook and do laundry, and currently a great value for the money. The trade-off is that the living spaces are very worn and tired, as the other reviews note. This may depend on the unit you get, but ragged window coverings, worn carpet, and the sliding doors and kitchen drawers and cabinets don't really operate smoothly. We also had to get rid of a few small bugs. The safe is old school with a key. It all works, but not attractively. Management responses indicate that a renewal plan is in the works, but that would still be a long way off. But of course, prices would likely go up after the remodel. Some things they could work on even before the remodel is the service--folks seem rather detached, and understaffed in the evenings, when there seems to be only 1 person who often gets backed up. We would stay here again, for the value and features, but it's currently not the most attractive place.

ShellyDias (Aberdeen, South Dakota) 03/20/2019

This is in the perfect location! 1 block from beach, the food trucks, tour buses pick up at end of block! The staff was wonderful! The whole wall was glass with a sliding glass door onto the deck with a view of the ocean! Near bike, moped and car rentals. Has a pool on the roof, a work out room and a room to hold larger gatherings and great laundry facilities. Would definitely recommend staying here!

Marcella0 (Vancouver, Canada) 03/19/2019

Staying at the Pacific Monarch, I have a Studio Suite with a partial ocean view on the 23rd floor. The bed was extremely comfortable, the room large with a full kitchen. I was able to enjoy Breakfast in my room!! Staff is very helpful & friendly! Location is one block from the beach and surrounded by all conveniences with the Bus stopping out front. The only negative on the room is the lack of a balcony. Only the 1 bedrooms offer a balcony!!

CG091971 (Stolberg, Germany) 03/10/2019

We've spend 10 days in Waikiki in the Aqua Pacific Monarch and our idea was to live in a small but centrally located apartment with a small kitchen so we could prepare our own meals if we wanted to. Also we are both not typically huge fans of hotel breakfast as it typically is over-priced compared to what you really get. With that in mind we picked the Monarch and were not at all disappointed. The apartment was big enough to not feel squeezed into a lil box so once you got out of the bed the day started at the breakfast table (coffee machine had been activated before :-)) with a large cup of self-made Kona coffee and a simple white toast with cheese. (Be aware that the ABC Stores in the neighborhood massively overcharge you on the basic stuff even - so it's worth to get to one of the supermarkets near by and get your stuff there) The Monarch is in walking distance to all the important spots in Waikiki. Even Diamond Head would be in reach if you don't mind starting your hike through the suburbs of Waikiki... All rooms were comfortably equipped, daily fresh towels if you wanted them, beach towels, TV (which we only used once). Personell were all super friendly.

Steph G (Mooloolaba, Australia) 03/08/2019

We stayed in a studio with kitchenette and partial Ocean Views and found it very spacious. It was handy with the kitchenette as it had a hotplate, microwave, reasonable size bar fridge, we had a couple of convenience meals, from the ABC shop nearby, at night in our room and sat and looked at the night lights while we ate, the microwave was handy for that. We also made our own breakfasts most of the time to save money a bit, again the kitchenette was handy for that. We were on the 22nd floor as was another travelling party with us, but they had a one bedroom unit (they had a child with them) and had full ocean view, but as it was at the end of the building it got hot in the afternoon. Ours had a nice breeze and saw just as much of the ocean. Another party of ours was on the 7th floor with supposed same as us, but they had no view whatsoever, except into the dilapidated noisy units next door. The city itself was very noisy with the sounds echoing around the buildings, but if you close the windows and put on the airconditioning, it is noisy, and blasts cold air straight onto the bed where you are sleeping. As it was tail end of winter the nights were pleasant, thus aircon wasn't required.

Andrew H (Ormeau, Australia) 03/05/2019

I recently stayed at the Aqua Pacific Monarch and was very happy with our room and accomodation. Honolulu accomodation from my research is quite expensive and this location proved to be good value for money. The staff are very friendly and helpful. We booked a One bedroom Full ocean view room and were situated on the 22nd Floor. The room decor is dated but that is very common with Accomodation in Honolulu from what I can tell. It was very clean which is what counts. If you are having a family vacation to Honolulu then I would recommend this hotel definitely.

Vijay4you (San Francisco, California, USA) 03/18/2019

Old property good location. Staff is likely to switch rooms on you. We booked a superior deluxe ocean front and were promised 30-35 th floors only to arrive and be offered 21 st floor or asked to pay to move up. We finally got put on the 25 th floor in a room with a broken window that made sleep impossible with the howling wind noises. They just stuck some wood planks to tighten the window. No apologies no changing rooms. Just gave us $25 off! Location is very good but view gets blocked on lower floors.

Getaway12499219717 03/15/2019

I would rate it 7/ out of 10. The pool outside was very out dated. The guy at car service also was not to pleasant. Always felt rushed as a family of 4. I had two kids to put in car seats and he would rush us. Tell us to move etc etc. I hated seeing that guy to be honest.

dreeger (San Francisco, CA) 03/14/2019

We chose this property because we wanted a condo with a full kitchen and wanted to be oceanfront in Waikiki in order to be near UH Manoa. This property exceeded our expectations. It was wonderful to cook breakfast in the kitchen and eat on the lanai with the ocean view. The location can't be beat, the service was excellent. The only negative is that the mattresses are extremely firm, which some prefer, I just don't happen to like it. My partner prefers a firm mattress and enjoyed it. It's the best of both worlds; having a condo with the amenities of a high-end hotel. This will definitely be our go-to place to stay over the next couple of years when we visit our son at UH!

Tourist29177659821 03/12/2019

Love this Place so much! As an extended family of 13, our departing flights got canceled and we needed a quick place to stay. We all loved it and will plan to stay here again! Amazing views, great security, very accommodating staff.. our last three days felt like the vacation we had wanted all along. Five stars AAA!

Tyrannosaur (San Francisco, California) 02/24/2019

We recently stayed at the 34th floor premium ocean view room, had a wonderful stay, enjoying the sunset over Waikiki beach every day. And seriously, this place had the most attentive staff we've encountered in Hawaii! - Location: go for the higher floors! Higher floors have the best location in Waikiki to watch the beautiful sunsets. I initially called and requested units with Diamond Head view, was a bit disappointed when I was assigned a Waikiki bay view "03" unit on arrival, but then I realized the bay view was actually amazing at sunset, with beautiful city lights at night! Diamond head view units do not have a full bay or city view. The tower is located at the end of the shopping district, so it's not so noisy at night, and just 1-2 blocks away to the heart of the high end shopping area, with tons (yes, tons) of eateries and stores within 2-4 blocks. - the valet: I was initially a bit bothered by the valet only option, but they had the best valet staff! Very attentive, never rude or impatient, always a smile, and it never took more than a few minutes to get the car. - rooms: very clean, including the bathroom grout! Kitchen was well equipped, all have 2 bedrooms and a living room. I think because of the large influence of Japanese tourists, their bathroom has a toto toilet (you know the one that welcomes you when you enter the bathroom:) and warm seat), kitchen has a top brand rice cooker, and PS3 had only Japanese instructions! You can "rent" (it's free) DVD or game from the machine on 4th floor. 4th floor also has a well equipped gym, outdoor grill, a small pool (this is Waikiki), and a hot tub. It's not cheap, but we look forward to staying here again!

palmtreeairways 03/21/2019

Mahalo mahalo mahalo!! Front desk service personnel name Chasity was so awesome! She really embodies the spirit of aloha. Having been my first time to Hawaii I have fell in love with the concept aloha and front desk person Chasity has so much of it. Thank you Luana for hiring such amazing people and thank you for the wonderful stay in your beautiful hotel!

isaiahof 03/21/2019

We booked this hotel for our short layover on Oahu after reading great reviews. When checking in Chastity assisted us. She was quick and efficient. We arrived a little earlier than our check in time and were surprised that our room was ready. Chastity also stated that we were upgraded to a One Bedroom suite due over sale in the category that we booked. We thanked her and said it was an awesome surprise as it was our honeymoon. After checking in we headed up to the room and went to explore. The hotel is located in a great location in Waikiki, very close to shops and nightlife. When we got back to our room we were surprised yet again with a bottle of wine and a small box of chocolates with a personalized note from chastity wishing us a great stay. Thank you to chastity for making our stay so enjoyable!!

queeaus 03/21/2019

Secret gem in Waikiki. Not your typical high end resort but more of a home away from home. Enjoyed my stay at the Luana! Many thanks to FD agent, Chastity, who was very accommodating with our early arrival and helped to find us a room for early check in! She saw that we have been traveling all day and all we wanted to do was get some shut eye. Kudos to Luana for great staff like her!

Passport455501 03/19/2019

Clean, lovely accommodating staff, drinks and cheeses night with Hawaiian music and dance - beautiful... Location very close to everything. Highly recommend and will stay here again. Shuttle bus available to affiliating hotels and Alomoana mall, driver extremely informative regarding what to see and best way to get there.

Thanh Thu D 03/18/2019

With wine nights every other night and yoga in the morning, I had an amazing time at the Luana Hotel. We wanted to be on the strip, but didn't want to pay the price for a beachfront property, so Luana was a great compromise because it's located at the end of the strip, but just a short walk to restaurants and the beach. You should be getting your steps in right? Chastity and the staff were also great to work with. Fish Hooks is a cafe at the hotel with the best poke!

xl0rrainex (Sydney, Australia) 03/19/2019

We stayed at Island Colony for the full duration of our trip, 9 nights. The hotel was in a great location with balcony views to the mountains and only minutes walk to shops/ Waikiki beach and a lovely coffee shop in the lobby. With the mixed reviews of the property we were quite sceptical. However, from arrival until departure the hotel front desk staff were always very helpful. We did encounter upon checking in, there were further charges of a daily hotel fee we needed to pay of which was not stated or charge at the time we originally booked through Agoda that had already been paid in full. We stayed in a Studio Kitchenette room on the 19thfloor. Our room was surprisingly large with plenty of space which was great. House keeping serviced our room daily, no issues with cleanliness. The room was equipped with a fridge, microwave, stove, kettle and utensils which was very useful. The only downside to the room was there was no ceiling light in the bedroom. We relied on the bedside lamp, floor lamp and entrance light to light up the room once sun went down. There was also no kitchen sink, we’d had to use the basin in the bathroom as a sink as well. Other than that, we didn’t have any major issues.    The property has just the amenities you need, a pool and spa, a gym, a convenient store and a 24/7 self service laundry room all on the one level. Overall a pleasant stay.

Robert H 03/14/2019

I came across difficulties with my flights and work and had to constantly call and get information to resolve this. Under pressure and stress Dan was an absolute pleasure to deal with. He was polite patient and helped calm me down. A genuine guy and a real asset to the hotel. :)

Tricia F 03/11/2019

We chose this hotel based on trip advisors rating of 4 but we were sadly disappointed. We stayed on the 8th floor, March 2019, our room stank badly and we killed two cockroaches. We notified the front desk and they sent a maintenance guy up with a can of raid. We killed another one three days later.. would not recommend this building in its current state.

Bill M (Bellevue, Washington) 03/10/2019

once I found the hotel/condo it was great. Nice staff and clean room with easy walk to Waikiki. My room had views of the mountains, Ala Wai canal (which is a great place to watch the out rigger teams practice), and even nightly fireworks over the Hilton Hawaiian Village

martinvR9976KS (Calgary, Canada) 02/27/2019

We stayed in the Aqua Skyline at Island colony in mid january of 2019 for fourteen days and it was a great place to stay. The hotel is close to all the amenities that we needed. Close to buss stops , grocery stores and walking distance everywhere in Wakakii. The service at the desk ,the cleaning people and the minor maintaince people workers is great. The only thing could have been better is to have a large fridge n the unit.as we stayed for two weeks and there not enough space in the fridge for frozen goods. Other than that I everything was great

happyrus17 (Bear Creek, Wisconsin) 03/16/2019

Nothing fancy, but clean and reasonable. Location close to things, within walking distance. If you cannot walk, make sure you get on the 7th floor or lower, the 8th floor can only be reached by walking the stairs.

Martha B 02/21/2019

Not a luxury hotel but it includes many small touches that made our stay very comfortable. Toaster Microwave 2 burners Real cups and glasses Very quiet air conditioning On a quiet street Compassionate staff Clean Comfortable beds

324joy (Renton, Washington) 01/29/2019

I know its a 3 star hotel but I draw the line when there are roaches in the room. I will not come back in this place. I have never killed so may roaches in my life. Cleanliness was a so-so.The only good thing is the location.

MrsBig1 (Budapest, Hungary) 01/27/2019

Economic prices, good and clean rooms, excellent location. Staff were also kind, I hope we can stay there again soon. I can't add any more details because it's a simple hotel with no extra service, we got what we expected.

Sightseer442176 01/17/2019

First off I’ve stayed at this hotel many of times and loved it. But now I don’t know when I was checking in now there’s a security deposit of $200.00 which is really outrageous and it’s not even stated when booking through the hotel website. Which it should be so there’s no surprises when getting there. And the LAST day we were there maintence had to come in our room at 9:00 in the morning to fix the cable and WiFi .... I don’t know why they could’ve waited until we left to check out.

KaitlinC1985 03/12/2019

We stayed at the hotel ~2 weeks ago for only 1 night prior to leaving Hawaii and wished we had stayed longer. The location is only a block from the main drag and there's a bunch of cool bars and restaurants near by. The hospitality at the hotel is top notch. Any time we had a question they helped us get it answered. Special thanks to Marissa :) For comparison we stayed an airbnb down the block the week prior and this place was way more authentically Hawaiian, the common area and decor were beautiful. Highly recommend! I expect I'll be staying here again in the near future.

Albert A (Masachapa, Nicaragua) 03/07/2019

This is our third stay at the Aqua Oasis! If you truly want an 'ohana' experience, this is the place to come to! The hotel is comfortable and centrally located within walking distance to just about everything you may want to experience in Waikiki! The hotel is a non-smoking hotel though they have a beautiful zen garden for us smokers! The staff are all attentive, accomodating, and friendly. You need something special, talk with the GM - Evelyn Shiroma! She makes herself available throughout the day. Front desk staff are always there to help with your local sightseeing needs along with the concierge desk for making the reservations. Special thanks to Olivia and Maria! A special Mahalo to Angelita and Rosie for keeping our room clean and well stocked with fresh towels and toiletries! Mahalo to Mike for all your baggage needs! You'll find that many of the guests are repeat visitors who you'll get to know and look forward to seeing from year to year! When in Waikiki, make it your home away from home, you won't regret it!

704philv (Greensboro, North Carolina) 03/07/2019

Hotel is comparable to others in price range. Central location in Waikiki. Wait staff were attentive and went above and beyond to help me resolve issues with business billing. Breakfast was simple but nice. Retrieving car was quick compared to other hotels. Maid service was consistent.

lisawG5136XG (Monroe, Washington) 03/03/2019

If you are looking for an upscale hotel, then move along, this is not for you. If you are looking for a clean room with friendly staff then this is perfect. Our Junior Suite was large and had all the amenities. It is an older building and does show some wear, but our room was clean with everything we needed. The beach, shopping & restaurants were just a short walk away. The staff was very friendly with directions, suggestions, etc. They helped us with a shuttle to Pearl Harbor & another to the airport. A great hotel, off the beaten path.

HappyTraveler20109 (Chicago, Illinois) 03/03/2019

We stayed here for three days after arriving from Kauai. It was close enough within walking distance to restaurants, Waikiki beach, and sights. We like that it was a boutique hotel and it served basic continental breakfast (pastries, fruit, cereal, and coffee/juice). We asked for a quiet and higher floor that's facing away from the street. The hotel staff listened to our needs and was willing to switch the room if we weren't happy. We stayed in the original assigned room since we simply stayed in the hotel to sleep and have a simple breakfast. We didn't lounge around so the place was just right for our purpose. We want to note that the activity concierge (not hotel staff) was not friendly. When she knew we weren't interested in buying tour packages, she exuded cold and impersonal attitude. Oh well. We didn't let that dampen our Hawaiian vacation. Overall, in Oahu, we advise guests to explore nature, talk with locals, and walk/drive around the neighborhoods (not just the Waikiki shopping) to really feel the aloha spirit.