frommima 10/14/2019

I used to reside in Honolulu and have since been visiting for decades so I am familiar with Waikiki hotels. So when planning a vacation with a group of 7 adults (3 couples and a single), we were looking for accommodations that would allow us to have separate rooms, each with their own bathroom, and a common space where we could gather and hang out as a group. The issue was always privacy. The hotels with suites have big lobbies you need to navigate and packed elevators. Luckily I received an email from the Aqua-Aston Group advertising, Espacio The Jewel of Waikiki, and very timely as I was there at the time & was given a tour of the property by none other than the GM! Espacio is brand new, all-suites, ultra luxe & exclusive hotel (opened Sept 15, 2019) on Waikiki’s main strip (Kalakaua Ave) with the beach directly across. Shops, restaurants, cafe’s abound as you leave the hotel doors. Location could not be better. The suite includes an Audi, Mercedes or other high end vehicle that sits five. Suites: Nine floors each floor named after a jewel & opening into a private suite as you exit the elevator doors. They have 2.5 or 3 bedroom suites and all suites have 3 ensuite bathrooms plus a powder room. Note that all suites are the exact same size & layout & decorated beautifully. The details are bar none. They are meticulously designed with Moroccan touches and italian marble throughout. As you walk into the suite you immediately see the end to end balcony (the expanse of each unit) through the floor to ceiling glass sliding doors with your private outdoor hot tub, seating furniture on the balcony & Waikiki Beach beckoning you! There is a large living, dining, kitchen area with an open concept that is decorated in a crisp, light (white,beige, taupe) modern/contemporary design. In the living room there is a big screen TV with a large couch and chaise as well as a full size writing table. The dining room has a large glass/ marble dining table that sits 8 comfortably. The kitchen is fully equipped with glass cabinetry, pantry, Noritake cutlery & crockery, full size stainless steel ref/freezer, stove top, oven, dishwasher, pots & pans, Nespresso coffee maker, electric kettle, Wolf toaster, Wolf bagel toaster, blender, Henckels knife block to name a few. Yes, they thought of everything for you. This place is all about the details. The suite was teched-out. There are various panels throughout to control the music which can be hooked up to your playlist, lighting (with dimmers) and doors. Each bedroom plus the living room has a touch screen tablet (4) to replace booklets/binders/menus you see at other hotels. The suite has USB outlets throughout, Dyson electric fan and centralized A/C. The property has a restaurant which was not yet in full operation during our stay. A full on bar with all the wines (even the very expensive), liquors you crave. One of the bedrooms opens to the balcony and faces the ocean (it is smaller than the other 2 rooms but worth the view), 1 large room was facing the side of the hotel with floor to ceiling windows & partial view of the ocean, 1 room did not have a view but it is a very good size room with an alcove and a pull out bed for a 3rd person. The single pull out had a surprisingly comfortable mattress and same luxe linens as the king bed so it is suitable for an adult. All beds are king size. Also, I have to mention that the view was not an issue in the slightest because the rooms are so beautiful, well appointed and completely stocked with everything you could possibly need. Beddings, towels, pillows (6 per bed) are all organic from Japan. Motorized blinds in bedrooms in place of curtains. Two bedrooms have small mini refrigerators. Each bedroom has a flat screen TV. The bathrooms are spa-like. They have top of the line Toto toilets and the tubs and walk-in showers have rain showers as well as multiple shower heads on the wall. There is a sauna in one of the bathrooms as well as a soaker tub in the other but all have the walk-in rain showers as well as double sinks, except for the smaller room (with a view) just one sink. Two of the 3 bathrooms have an enclosed loo with a Toto, telephone and privacy. Each of the three bathrooms have FHI curling and straightening irons, Dyson hair dryer, Bulgari amenities, ample walk-in closets, safe in each room, wooden & silk lined clothes hangers, 2 organic bathrobes. A one piece ensuite washer/dryer with detergent is located ensuite.. There is a separate service elevator for the cleaning crew that leads right into the suite which you are able to lock from the tablet or control panels located throughout. The only drawback is that the suite was so comfortable we were happy staying in! Service: Outstanding service from the valets, doorman, security, cleaning staff & front desk ....... 24 hrs top notch service via ensuite tablet, picking up the suite phone or calling from my mobile when we were away. We were given their utmost service & personalized attention. This is the beauty about this small property, you don’t get lost in the melee. In the lobby reception lounge you will find a wine vending machine that allows you sample some of their wines. THANK YOU, to all the staff at ESPACIO for showing us the true meaning of OHANA!

LTI-MEMBERS (Chester, United Kingdom) 09/20/2019

This sensational new property has raised the bar in terms of ultra-luxury options in Honolulu. All under the watchful eye of GM Brent Kitsu. We will be reporting to our members in more detail in October, via our Honolulu Report

kristied12188 09/11/2019

I can sum up my ESPACIO experience with one word: WOW. As someone who travels frequently and has experienced many ultra-luxury properties around the world, ESPACIO exceeds expectations, especially compared to other luxury accommodations in Hawaii. There is truly nothing like this in Waikiki right now, perhaps in Hawaii itself. From five-star service/amenities to high-end design touches to incredible views - especially the rooftop pool area - ESPACIO is made for travelers looking to have every whim catered to. I had the best night's sleep in a bed that felt like a cloud. And the in-room wine amenity was a superb touch. Can't wait to go back, especially to experience the onsite restaurant Mugen.

ejkelley 09/11/2019

ESPACIO is beyond compare. I was fortunate to enjoy a two-night stay and feel words alone can barely begin to describe it. For the cosmopolitan traveler who seeks solace and privacy, yet thrives at being at the center of it all, ESPACIO is the ideal retreat. An incredible concept in luxury hospitality unrivaled in Waikiki and perhaps the world.

337jimr (Las Vegas, Nevada) 08/25/2019

I just spent 3 nights at this property which is under a soft opening. With my job, I get incredible opportunities to experience some of the best five star hotels and resorts around the world and this was up there with the very best. I have no doubt that they will soon be named one of the top hotel openings of 2019 and the best new hotel in Hawaii. First of all, this is not a standard hotel or resort so you should set your expectations. This feels and looks more like a private serviced group of luxury residences than a hotel. You are treated like family from the second you arrive (actually weeks before you arrive when the concierge contacts you to pre-arrange anything you may want). There are only 9 suites and each takes the entire floor they are on. They are configured as 2 bedroom plus an office or 3 bedroom residences with full kitchens. There is a spa onsite but they were still working through the opening so I didn't experience it. There is also a restaurant named onsite that will provide one of the most upscale dining experiences in Waikiki and will also provide room service. Upon check in, your refrigerator has some basic sodas/juices and they start you with a couple bottles of wine in your wine refrigerator. They will restock the water and juices as you use them. Another nice feature was an electronic wine delivery system in the lobby. They start you with $50 so you can try a few different types and then you can reload your card at the front desk. The location is so much better than the Ritz (6-7 blocks from the beach and in a sketchy neighborhood) and the Trump (2 blocks from the beach and way West of the heart of Waikiki). You are literally across the street from the beach and less than 2 blocks from the heart of shopping in Waikiki. The service was extremely anticipatory and non-intrusive. I don't think they ever told me "no" and I was intentionally trying to push the envelope to see how they would respond. We had the opportunity to book a private chef (Jason Yamaguchi who helps the onsite restaurant as well) on the rooftop. What an experience!! The food was out of this world and the wine pairings/knowledge of the food and beverage director was spot on. We had some of the best and most complex wines/beer that I have ever tried. This is really the only place I would recommend staying if you are looking for the most luxurious experience in Waikiki. The value, experience and location blows away the Ritz and Trump unless you are looking for that standard "Ritz Resort Experience".

dawntop (Parksville, Canada) 10/23/2019

I looked at the posted photos read most of the reviews and still thought I'd give this place a try. I should have realized this hotel was not up to par when, upon arriving at 11 pm, several locals were working on a car right out front. Then we enter the lobby and hear an employee asking the front desk man what the various room charges are! Huh?! This was probably once a very nice place to stay. Unfortunately, the lack of upkeep shows. The only reason I gave it two stars was because the employees were very nice. Pros: nice employees; centrally located; safe in closet; large room; lemon water in lobby; big fridge and stove in kitchen area of our room. Cons: very loud a/c; bathroom window slats couldn't close so it got very warm in there; no "continental" breakfast; coffee machine out of order with only black coffee being free (cream was $1.00); three other entry doors to our room with cheap push in door locks-did not feel safe and told desk clerk; flimsy sliding door locks; kitchen drain plug broken; pool tiles were slimy and I slipped twice upon entry. The entire place needs upgrading. SEE PHOTOS

Cliff K 10/17/2019

We recently stayed at the Aqua Bamboo in Waikiki from Oct 5-13, 2019 in room 807. Family of 2 adults and 2 children (ages 4 and 13). The room was a one bedroom suite with a queen bed in the bedroom and a queen pullout in the living area. Perfect sleeping arrangements for me and my family. We had a kitchen and were able to take full advantage of this during our stay. Coming from Canada, the CDN dollar doesn't fair well in the USA so this was very welcomed to save us a little $$$ and we took full advantage of this amenity. The hotel staff were extremely accommodating to any and all of our requests. The swimming pool is an incredible little oasis right in the middle of busy Waikiki! You'd never know you were in the middle of a city. We enjoyed the pool daily as there was always nice shaded areas to give the kids a break from the sun. Once the pool-side bar construction is complete, this will only add to the value of this area of the hotel. Pleasant surprise amenities: - Espresso machine in the lobby. Free cafe americano which we had every day and only $1.00 for specialty coffees like latte and $1.00 hot chocolate. - Complimentary beach chairs, float devices, body boards available to guests to take down to the beach. - Complimentary beach towel service - Movie rental machine in lobby, free of charge and included video games as there was a PlayStation in the room. This came in handy on the one and only day we had rain pretty much all day. Movies were nice to have at night when our day had wrapped up. - Washer/Dryers located on floors 4, 8 and 12 (from memory). The biggest PLUS with this hotel is the location. 1.5 blocks to the beach!! we were there in about 4 mins every day and it is so central we weren't far from whatever amenities we needed. We had rented a car for the week to explore the island but aside from that there was no need for a car. Next time we will skip that expense now that we know the hotel is so close to all we need. We would not hesitate to recommend this hotel to anyone, it suits all types of travelers.

BLMerce (Kensington, Maryland) 10/12/2019

Booked through Hotels.com. They moved us from our original booking to this room. It was terrible. Run down and needs lots of updating The one cup offered for us to use was dirty. Luckily we booked only one night before our cruise. I’m sure the hotel rooms are much nicer. I would book directly. The lobby and outside area are lovely and I’m sure their hotel rooms are much better than what we had. Front desk was very helpful in getting us to our cruise

evanora22 (Brisbane, Australia) 10/06/2019

This hotel is currently undergoing renovation works, so from water shut down's to construction workers all over the place. The hotel is ok but not very clean there was a weird smell in the lobby and the customer service is simply non-existent. I don't recall ever getting a hi or hello or any introduction to tourist activities or what's in the area or anyone who spoke English what a missed opportunity! Rooms were cleaned everyday but needs some maintenance. The pool was slippery and no promotion of Manager's reception etc. No drinking water either! On the plus side there are restaurants and the beach nearby and walking around and visiting other hotels we would return to Hawaii but definitely not to this hotel. This place is ok if you could deal with poor customer service and noise. Don't stay here if you are travelling with kids, there are better hotels. I won't return even if it was offered for free

DONNA063 (Botany, Australia) 10/04/2019

I stayed at this hotel for sux nights and my room was large comfortable and had two balconies one over looking views of Waikiki beach the other the mountains. The first two days I was here there was no concierge, then on the Tuesday Heather appeared and assisted me with some activity bookings. Brandon on reception wss great everyday he would greet me with a hello, ask how everything was. There was some general maintenance and renovating going on in the hotel but it was all done as quietly and without disturbing you as much as possible. On day five of my stay I had "plumbing issues" in the bathroom with water still in the bath from the shower and the toilet doing it's own thing, I spoke to the girl on reception who called maintenance straight away when I returned to the hotel about an hour later I was told that they would be moving me into a suite due to the plumbing issue and apologized. I felt this was very good customer service and solved the issue of being in a room and uncomfortable. I moved my luggage to my new room which was on the opposite side so both balconies now looked at the mountains. The daily resort fee I feel is high especially if you do not use the dvd/games. Free WiFi is part of this along with towels and beach chairs. Although not of big importance a restaurant or bar on site would be very beneficial especially after a long day instead of needing to go out again. I would probably stay here again.

Maree P (Auckland Central, New Zealand) 11/10/2019

The view was fantastic as we were on a high floor and overlooked the harbour and sea. The room was very spacious however it was tired and the bed was hard. The cleaning was substandard. After the cleaner had been the shower smelled of a dirty cloth. They did not wash the dishes. Our family were staying somewhere else so we used their pool as we did not like the pool at the llikai. There was no complimentary water. The receptionist who checked us in and out, same person, was very efficient and pleasant. Great location and great views but would not stay there again.

HL11111 (San Jose, California) 11/10/2019

The front desk guy "Ron" trying to trick me with the city view room. I clearly said I paid for a partial ocean view room. What's more, he told me since you only stay here for one night and I guess you don't have time to go to the beach, so I don't need to give you a beach towel card. YOU DON'T TELL YOUR GUEST WHAT THEY SHOULD DO. You just offer whatever the guest paid for which all the service included in the resort fee. The furniture and carpet have been worn out and everything is so outdated. Avoid this place by all your means

Meg R (NSW, Australia) 11/05/2019

We had a week to fill in between the Rugby World Cup / visit to family in Japan and a tour of Cuba. Hawaii looked like a good place to do this. Recommended to us by a friend the Ilikai has been that perfect stop-off. Starting with early checkin (for a price) after getting off a long (crossing the dateline) flight...we stayed in a Luxury Sunset Junior Suite with Ocean View and Kitchen. The room is super spacious (luxury after Japan) with all mod cons. Very comfortable bed and beautiful view with verandah overlooking the marina and wonderful sunsets. The kitchen well appointed with very large fridge and good cooking facilities.The small shop on the ground floor has all the essentials and friendly, helpful staff, with super markets in walking distance for anything more substantial. The daily amenities fee covers a free DVD hire. We had trouble with the DVD player which also works as a playstation...but a friendly engineer (actually 3 engineers! one after the other) finally taught us how to use... A day tour of the the island starting with a visit to Pearl Harbour is a MUST. The tour bus picked us up at 7am from outside our hotel and delivered us back at 5.30. We booked the tour through Tripadvisor...Aircon in the room worked really well and is a must if you don't want to experience 30 degrees and high humidity. We didn't use the swimming pool which looked small and a bit murky!

Grantman66 (Portland, Oregon) 11/03/2019

I stayed at the Ilikai Hotel & Luxury Suites for one night in May. While I'm not a huge fan of Honolulu I found the location to be good and the hotel to be clean and well staffed. We had a suite on a high floor. Great view, spacious lanai. The hotel lobby and grounds feel a bit dated but the rooms are nice. We had a kitchenette and there are plenty of stores close by as is the Ala Moana Beach Park. If an urban beach vacation is on your list then the Ilikai Hotel is worth checking out.

marilynmonrobot (Buena Park, California) 11/01/2019

Honestly what can I say to this wonderful hotel and it’s hospitality besides thank you! Thank you a million times. A little backstory we booked our entire 6 day trip in Oahu at a different hotel and two hours after getting there we ran for hills, it was a total dump. With bed bugs, dirty weird stained carpets and all. That hotel had decent reviews so I was in complete shock when we checked in and saw it’s dismal state. I was panicking about what we’re going to do because I knew we couldn’t stay at that place. My husband and I were on the brink of changing our flights to just go back home. I remembered the Ilikai because I stayed there for a week back in 2016 and had all pleasant memories. We decided to drive to the hotel and ask about pricing instead of going through Expedia and just talk to someone in person to try to salvage our honeymoon. I figured I had stayed here before and it was great so something familiar was very comforting. Mark at the front desk was that guy and boy did he deliver. He first heard our story as I inquired about a room there and he was very genuinely upset for us as well with our whole fiasco. He let us know about a last minute deal on an oceanfront room and we jumped at the chance. He was phenomenal, we got a beautiful room on the 23rd floor and he even had a bottle of champagne sent up to us to celebrate our honeymoon. Mark saved my night and my trip, no more frustrated tears just mimosas! That is literally the reason that from now on every time I’m in Oahu I will only stay at the Ilikai. P.s Also the coffee house downstairs and ice cream shop are delicious!

elletee0520 11/12/2019

I have stayed at this hotel before and i chose to stay here again because it is a great location. Conveniently close to many restaurants and shopping. A block away from the Royal Hawaiian Shopping Centre and very close to the Waikiki beach. There is an awesome alley way of souvenirs thats across from the hotel. I like that there were complimentary beverages in the lobby. 1 elevator was broken which made the wait a bit longer, but i could take the stairs.

Curiosity719733 11/11/2019

this hotel needs major painting and touchup - There should be matching, coordinated furniture instead of 2 different kinds of chairs at table - But it is a nice size and it is not crowded - It would be nice if lighting was more convenient - mattress and pillow very good

166100steve (Maitland, Australia) 11/10/2019

The worst hotel we have ever stayed in. Old,Small, smelly, dirty, tv not working.Guests complaining.The foyer is tiny and always overcrowded with guest and their luggage filling the space making it hard to get in and out. Don't stay here. Cheap and horrible, gives Waikiki a bad name.

tbosto977162 11/08/2019

not very helpfull at all when dealing with my freind who was hurt while staying at your motel. No offer of acknowlegement of her well being after the insident . You would think that someone would check but no very dissapointed in the staff

972staceyd (Key West, Florida) 11/05/2019

This hotel was in a great location, very walkable to everything in Waikiki, also right on the bus and trolley lines so very convenient to take public transportation. The rooms are very outdated, old patio furniture on the balconies and by the pool. Very much felt like what it might be to live n the 70s with the decor. However, staff were very helpful and friendly.

SMyers19 11/06/2019

This is an older property but well maintained and is in a great location. The staff is wonderful, especially Olivia at the front desk. I had messed up my reservation and she was able to reaccommodate us and when we needed to be moved due to noise she offered to move us (I didn't have to ask) and then went the extra step and upgraded us all done with a smile and positive attitude. Everyone we had interactions with was friendly, helpful and good at their job. I was in the travel industry for 30 years and have stayed a lot of hotels and this is the first one I gave a rating to. We would stay here again!

657marilyne (Birmingham, Alabama) 11/05/2019

Lovely, older hotel right in the middle of Waikiki. The people were friendly. Service was great Breakfast was continental with fresh fruit, bagels, toast and cereal. When we checked out, they gave us each a Hawaiian cookie. We booked the junior suite which was a huge room with a bid balcony, fridge, sink and microwave.

321jannam (Brisbane, Australia) 11/05/2019

We had a nice stay at Aqua Oasis for 1 week. Clean, helpful staff and great location near the shopping strip, close walk to the beach. The same breakfast every morning was a bit monotonous but all in all good for the price. The photos are the view from our 10th floor balcony.

T1295MZrichard 11/05/2019

I was very impressed with their great customer services, the team was cordial and very helpful. Olivia radiant smile and good attitude made the experience ! I will reserve this hotel on my next trip for sure. A Big Mahalo, Rich

Q1865HGkarenf 11/03/2019

Check in was quick and we were offered bag storage as we were very early. We were given free breakfast, which was a surprise and most welcome. Nice clean, good sized room with a comfortable bed and a bath, which was nice. Great location near lovely restaurants and 10 minutes walk to the beach. Right in amongst some great shopping. Just a very simple continental breakfast offered and a small pool, which was enough to cool off in. Friendly, helpful staff, desk manned 24 hours. Great fast checkout. Definitely coming back! Thanks.

akikoe606 (San Jose, California) 11/05/2019

This hotel is great for groups and families to stay. Close to Safeway and have parking. Also have mini mart on 5th floor. Great view for Diamond head. Hotel is bit tired but have kitchen and laundry. 家族や女子会等の滞在に最適。ふた部屋ある部屋に4人で泊まりましたがキッチンもあるから朝ごはんは部屋で快適に食べれました。スタッフは日本語は話せませんが日本語で説明書もあるし、炊飯器があるのは助かりました。ランドリーもあります。近くにSafewayと言うス-パ-もあります(タクシーかUberでも10分位です。)バス停も近いしワイキキリピーターさんにオススメです。ABC storeも2分位の所にあるのでかなり便利です。

debkeveret 11/05/2019

We stayed several days and the hotel was clean and the staff were super friendly. Very helpful with anything we needed. Thank you so much. I hope I am able to come back some day. Aloha! Debbie Everett

GregD841 (Melbourne, Australia) 11/04/2019

I chose this hotel because it has a hospitality room which meant I could check out at noon, store my bags and come back after a day at the beach to shower before taking a late night flight. I arrived on an early flight from New Zealand and I was able to get a room at noon rather than have to wait til 3pm. This was greatly appreciated. The room was in pretty good condition with a full kitchen. The hotel is old but the staff work hard to maintain it. It’s not far from the beach and perfect if you like a few drinks at nearby Hula’s!

442robc (Canberra, Australia) 10/27/2019

Not sure how old the hotel is but needs a renovation. Looking a bit old but is an ok place. It’s clean and not too far from Waikiki beach and a number of cafe and restaurants. Pool is a bit of a let down as not much sun and gets quite windy. Has a mini mart on premed is which is good for those things you forgot. Overall not too bad.

mm0ns (Indianapolis, Indiana) 10/16/2019

I have to say the place is clean. We stayed here for the preference of having a kitchen. But My adult daughter had to sleep in the sofa bed and it was very uncomfortable. They charge extra for parking. It is operated more as an apartment complex than a hotel, so if you are looking for any level of service this is not the place to stay.

deontam2019 11/08/2019

Stayed here for 5 nights and it was an awesome experience. Conveniently located near plenty of shops, eateries, and of course Waikiki beach. The staff was very welcoming and showing true aloha spirit. I will be staying here next time; they have set the hotel staying bar Hawaii for the island of Oahu.

ritnib 11/07/2019

When coming to Hawaii this should be your only option! From check in to check out you will be in love with this place! Great food, great service, great rooms, great food, just a amazing great time. The place to be

Ralph M 11/07/2019

My beautiful wife, myself and a few friends was staying in a different hotel that was not to our standards. So we were directed to The Surfjack and we was not disappointed. From the moment we pulled up the energy was felt. The customer service was like no other. They really treat you like you are family. Also being in a prime location was a plus. We stayed in a two bedroom that felt like Hawaii!!!! I highly recommend staying at the surf jack in you find yourself In Waikiki.

jimesem530 11/07/2019

We booked a different hotel originally and when we arrived it was not what we expected. We reached out to Surfjack and they were able to accommodate our party at very short notice. The staff and very kind and helpful. The service exceeded our expectation and the rooms are a really nice size. Very clean and smells great! We are in a 2 bedroom suite. I definitely recommend this hotel.

Evelyn B (Sault Ste. Marie, Canada) 11/06/2019

Our ship arrived a day ahead of schedule in early morning . No problem and and got us into our room right away. So greatful to rest on high quality super comfortable queen beds. We loved our weeks'stay at The Surfjack. Local vibe with a retro style. Our large corner room at the back was peaceful. Two sliding doors and wrap around lanai. Amazing shower and lots of thick white fluffy towels. BYRD large size toilitries in shower were excellent All staff were so very nice and helpful. High recommend & would definitely return. Wished we could have extended our stay. Thank you all for making our first visit to Hawaii just perfec

Pauly_Dents (Huddersfield, United Kingdom) 10/30/2019

Stayed here for 4 nights nice location in that its 5-10 minutes walk from beach and busy area and 2 mins from bus and amenities. Hotel is nice clean with open plan reception with seating area. Staff on arrival helpful and nice. Rooms were clean but a little dated but bed was comfy and aircon was included. Also get in room was coffee maker and fridge large tele and safe. We overlooked the road but it is relatively quiet so wasnt an issue. Also building work is taking place next door and across the road which starts early but no more noisy that normal delivery lorries and bin wagons, but not an issue to us as we are early risers. Breakfast good but plenty of variety of warm food but very basic cereals hoola hoops or bran flakes also only thing to put on toast was maple syrup no jam or marmalade when the stern asian front of house no was the answer which i find strange when offering breakfast. but could have had spicey cabbage noodles egg fried rise items more suitable for dinner. All in all enjoyed our stay.

christine154976 (Halifax, Canada) 10/24/2019

Stayed here 10 days very good location! Close walk to the beach only 2 blocks please don’t rent the beach chairs at the beach ..hotel front desk offered beach towels and chair free of charge just sign out for the day ...desk people are very helpful and friendly...breakfast ok mostly had pancakes sauges eggs ham ..you can find something is included in price of hotel not many offer this only 2 hours thou 7 to 9..had a great stay not fancy but clean and professional..pool small but works to take a dip not many people never down there and abc stores on every corner have lots of things to buy and snacks and alcohol Christine Nova Scotia Canada 🇨🇦

paul m (Chigwell, United Kingdom) 10/21/2019

this hotel is a good location and access to the restaurant one i can recommend is called chucks which is in easy access walking and the best steak we have had and the price was right if you want good time there is also a house band and the staff are top notch

PieterB205 (Kalmthout, Belgium) 10/13/2019

We stayed in a queensized guestroom, without balcony. Although the room was outdated, it was clean. Very basic bathroom, without a closet. But then again, we only need our room to sleep. The hotel is perfect located to make trips around the island. Breakfast is good, but there’s no variety.

Jeffrey H (Tampa, Florida) 10/09/2019

We were visiting Waikiki for the first time, and wanted to have a room under $200 per night and walking distance from the beach. We first found out about the hotel through an Airbnb listing, and then checked out the hotel on its on site. The hotel is a mixture of rooms owned and managed by the hotel, and rooms/condos owned by private owners. The hotel has remodeled many, but not all of its rooms, and the rooms by the owners can be remodeled or very old and in disrepair. We found that the room that we rented through Airbnb was in the old and disrepair category. The owner was friendly and responsive, and fixed the toilet and the lights. We saw a room belonging to the hotle, and it looked fresh and modern. Good things about the hotel are that it is about a 10 minute walk to the beach; relatively low price; it has a good WiFi signal; and there is a good breakfast for hotel guests (or for purchase for Airbnb guests), and that the elevator worked well. Bad things are that it has no view of either beach or city due to being surrounded by higher buildings, and that we did not enjoy the Airbnb room.

CityGirl1000 11/08/2019

If you want a reasonable priced hotel a block from the beach, Aqua Palms in Waikiki is the place for you. It’s close to restaurants, shopping and the convention center. The room was small, but clean with a microwave and a refrigerator. Don’t expect a Continental breakfast. Workout lovers, you’re going to be disappointed with the gym. It only had two treadmills and a couple barbells. Hold your breath, the gym had a musty smell. City Girl1000

Kaleo808 11/04/2019

Being a person who is disabled and uses a wheelchair to move. This Hotel was a perfect chose for my needs. When I book the hotel I asked for an ADA room and was granted such a room. The room had 1 big bed and a rollout sofa. Microwave, Refrigerator. Plenty of room to move around with a wheelchair. Room located near the Elevator. Great Staff to help you as well always have a Bell Staff person in the lobby. Free Apples and drink in the lobby. Parking was expensive at $25 per day. but they have a Disability parking area for your use near the elevators. Laundry on sight as well. They use a credit card to use the machines.

Andrissa T 10/26/2019

I stayed 10/22-25/19It is a really good hotel for the price. Very budget friendly. They offer a shuttle, it’s close to the beach and wonderful restaurants. Staff is great! The pool is small but cozy and fun. ( open until 10pm too) Only problem I had Was the bed is a bit firm. The furniture is kind of old but not a problem. ( when you’re in Hawaii you’re not going to be spending much time in your hotel) I highly recommend the Aqua Palms hotel and look forward to staying there again. Thanks! Andrissa

kanakeaina (Maui, Hawaii) 10/26/2019

Love the 2 queen beds, microwave and fridge. Its located right outside of Waikiki which works for me because I don't like driving in and out of there...too much traffic. Close to ala moana, I'm a kaaimaina so they waived the resort fee or thy call it amentiy fee and $5 off my parking which was only $10. If I'm not mistaken parking at hotels in Waikiki could he over $25 a day.

kjkpatriots (Toronto, Canada) 10/25/2019

We stayed here in October and had a great stay, the hotel room and lobby were clean, the hotel is close to the main shops and restaurants, and close to the beach. The staff were great, there was iced water available in the lobby during the day and beach towels and chairs were available to borrow from the concierge desk. The room was clean and the bed was comfortable, very quiet from outside noise and had everything we needed. The only minor negative was that the bathroom looked a little dated and was missing small details such as somewhere to hang towels or clothes - the only area was a shelf above the toilet. But we enjoyed our stay here and would consider it again.

Amy E. F 11/12/2019

The Pagoda holds a sweet memory for me, but it needs renovation. The staff was wonderful! The rooms need new towels...they were a bit stained. The koi are beautiful!!! I enjoyed spending time sitting and watching

Slick_ADR 11/03/2019

From the start, staff was very friendly, especially Mr. Carlos Acob! Shout out to this front deskman! 👏👏 The room was kept tidy and clean by housekeeping and we didn’t find anything like hair left in the sink from previous guests as some of the locals commented when i told them where i was staying. Locking myself out of my room was not intimidating or anything since the security was willing to help and understanding. The movie rental kiosk is pretty good since it has some recent movies and even a very sparse selection of video games. It was definitely a pleasant stay and a good cheap place to have if you’re just looking for a place to sleep and stay. Only thing is the towels weren’t always replaced for everyone since it was a 3 person rental. But everything else was great!

Excursion49800859473 10/27/2019

Pagoda is a good and clean hotel, with a an ideal location. It is within walking distance to WalMart, Don Quijote, Ross, and Ala Moana Center. Its restaurant is excellent. For a smoker, it is a real hassle.

Eduardod4099 10/08/2019

My house had to be fumigated so we looked for a hotel that allows dogs (she is a family member too!). I was told the Pagoda allows dogs (25 lbs and under). The Pagoda was a nice surprise. The staff were pure ALOHA. The price was great. The hotel is a bit dated, but our room with a kitchenette was very clean. Walmart is half a block away which was a good thing. For those who want a cheap room in Honolulu, this is the place.

K5823FBkathyb 10/02/2019

Staff were amazing. Room was great, a little old but good place to stay. Had a great swimming pool and the restaurant had all these Koi swimming in it. Clean friendly and comfortable. We were near the lift but you couldn't hear it opening and closing.

Maree P (Auckland Central, New Zealand) 11/10/2019

The view was fantastic as we were on a high floor and overlooked the harbour and sea. The room was very spacious however it was tired and the bed was hard. The cleaning was substandard. After the cleaner had been the shower smelled of a dirty cloth. They did not wash the dishes. Our family were staying somewhere else so we used their pool as we did not like the pool at the llikai. There was no complimentary water. The receptionist who checked us in and out, same person, was very efficient and pleasant. Great location and great views but would not stay there again.

HL11111 (San Jose, California) 11/10/2019

The front desk guy "Ron" trying to trick me with the city view room. I clearly said I paid for a partial ocean view room. What's more, he told me since you only stay here for one night and I guess you don't have time to go to the beach, so I don't need to give you a beach towel card. YOU DON'T TELL YOUR GUEST WHAT THEY SHOULD DO. You just offer whatever the guest paid for which all the service included in the resort fee. The furniture and carpet have been worn out and everything is so outdated. Avoid this place by all your means

Meg R (NSW, Australia) 11/05/2019

We had a week to fill in between the Rugby World Cup / visit to family in Japan and a tour of Cuba. Hawaii looked like a good place to do this. Recommended to us by a friend the Ilikai has been that perfect stop-off. Starting with early checkin (for a price) after getting off a long (crossing the dateline) flight...we stayed in a Luxury Sunset Junior Suite with Ocean View and Kitchen. The room is super spacious (luxury after Japan) with all mod cons. Very comfortable bed and beautiful view with verandah overlooking the marina and wonderful sunsets. The kitchen well appointed with very large fridge and good cooking facilities.The small shop on the ground floor has all the essentials and friendly, helpful staff, with super markets in walking distance for anything more substantial. The daily amenities fee covers a free DVD hire. We had trouble with the DVD player which also works as a playstation...but a friendly engineer (actually 3 engineers! one after the other) finally taught us how to use... A day tour of the the island starting with a visit to Pearl Harbour is a MUST. The tour bus picked us up at 7am from outside our hotel and delivered us back at 5.30. We booked the tour through Tripadvisor...Aircon in the room worked really well and is a must if you don't want to experience 30 degrees and high humidity. We didn't use the swimming pool which looked small and a bit murky!

Grantman66 (Portland, Oregon) 11/03/2019

I stayed at the Ilikai Hotel & Luxury Suites for one night in May. While I'm not a huge fan of Honolulu I found the location to be good and the hotel to be clean and well staffed. We had a suite on a high floor. Great view, spacious lanai. The hotel lobby and grounds feel a bit dated but the rooms are nice. We had a kitchenette and there are plenty of stores close by as is the Ala Moana Beach Park. If an urban beach vacation is on your list then the Ilikai Hotel is worth checking out.

marilynmonrobot (Buena Park, California) 11/01/2019

Honestly what can I say to this wonderful hotel and it’s hospitality besides thank you! Thank you a million times. A little backstory we booked our entire 6 day trip in Oahu at a different hotel and two hours after getting there we ran for hills, it was a total dump. With bed bugs, dirty weird stained carpets and all. That hotel had decent reviews so I was in complete shock when we checked in and saw it’s dismal state. I was panicking about what we’re going to do because I knew we couldn’t stay at that place. My husband and I were on the brink of changing our flights to just go back home. I remembered the Ilikai because I stayed there for a week back in 2016 and had all pleasant memories. We decided to drive to the hotel and ask about pricing instead of going through Expedia and just talk to someone in person to try to salvage our honeymoon. I figured I had stayed here before and it was great so something familiar was very comforting. Mark at the front desk was that guy and boy did he deliver. He first heard our story as I inquired about a room there and he was very genuinely upset for us as well with our whole fiasco. He let us know about a last minute deal on an oceanfront room and we jumped at the chance. He was phenomenal, we got a beautiful room on the 23rd floor and he even had a bottle of champagne sent up to us to celebrate our honeymoon. Mark saved my night and my trip, no more frustrated tears just mimosas! That is literally the reason that from now on every time I’m in Oahu I will only stay at the Ilikai. P.s Also the coffee house downstairs and ice cream shop are delicious!

zania22 (Amityville, New York) 11/03/2019

This is a small hotel located in the best part of Waikiki, just across the beach ,Torch Lighting and Duke Kahanamoku Statue. Location is its biggest adventure. There are lots of shops and restaurants around and a bus stop is across the street. The hotel staff is very friendly and helpful. Rooms are clean and ok, but they need some upgrade. I recommend to book ocean view or partial ocean view room. You can watch a beautiful sunsets and surfers at the morning. This hotel is really worth money you pay for it. And sorry, but I took one orange fish from the bathroom. Now she decorate my bathroom reminds me of my vacation.

Bronwyn M (Brisbane, Australia) 10/28/2019

We have just stayed for 5 nights in a Partial Ocean view room on the 12th floor. The view was amazing from 1202. The room is small but has everything you need and the beds are super comfy. Rooms have bathroom, balcony, coffee maker, small fridge and in room safe. Check is was very easy and staff are very friendly. Located right in the heart of Waikiki, the Aston Waikiki Circle is straight across the road from the beach, super close to the Hop on Hop off bus (use the public buses at $5.50 US for a full day pass and easy walk to the bus stop) and Duke Paoa Kahanamoku Statue. Eggs N Things downstairs and ABC store for bits and pieces right next door. Nothing is too far away and you have an easy walk to most restaurants, including Cheesecake Factory, Teddy's, Denny's, and Kirin for great Chinese food (plus many more). If we ever return to Waikiki again, we will stay here again.

CC_VancouverUSA (Vancouver, Washington) 10/17/2019

13 night Hawaii vacation with only 1 night in Waikiki. I wanted an oceanfront room but didn’t want to pay the price. I “settled” on the best room in this little gem among the giants! We loved it! Walking distance to everything, a great view, and swimming directly in front. Yes, the bathroom is very small, as well as the room, but if you are spending your vacation in your room, you are doing it wrong.

NickfromOz (Sydney Australia) 10/05/2019

It is a completely circular building with a balcony to each room , offering views of the city or Waikiki Beach priced accordingly. A word of warning if you want a specific view it should be clearly identified or you will end up with only half the view you want or none at all. The rooms are well maintained and comfortable. It's a little pricey, as is the resort fee for probably the oldest hotel on the beach front. It has a restaurant onsite but be prepared for a long queues/wait for service. There are other restaurants nearby but a little difficult to locate as there is some major renovations, revamping and town planning going on in the area. There is parking at the hotel however its an extra charge, extremely limited and very tight parking spots especially for large cars. .

AlfredoO682 (Monterrey) 09/27/2019

We stayed in Aston Waikiki Circle Hotel for 8 nights. The hotel provides a small safe. We were careful to put our valuables such as smartphones, laptops and headphones in there. Since we rented a car and we had a chance to buy our groceries from the groceries stores such as Walmart and we kept the food, beers in the fridge and the other stuff such as bread and sweets on the desk at plain sight. One day we bought two six pack of beers, bread and ham to make some sandwiches. That same night we drank 10 beers. Next day, September 18th, we all went to hang out and travel around Oahu, when we got back we noticed that the two remaining beers, a bottle of water and a bread were missing. We didn't want to report because we were afraid that if the same person knew that we had reported her she would steal us even more. Then next day, September 19th, more things were stolen. For example, one women underwear which was a surprising for us, we never imagined someone would want to steal something like that also since we brought first aid box with some medicines one box of medicine for flu was also stolen. This bad experience had never happened to us before. We weren't expecting this to happen in a place that is considered safe as Oahu. People like this shouldn't be working as a room service because people cannot store all their belongings in a small safe. We don't put food and drinks in the fridge so that room service can get whatever they want. This needs to be investigated because there is a thief in there that has key to access all the rooms.

Mark T (Hillsboro, Oregon) 10/24/2019

the Ashton is a great option as a pre-cruise hotel,,Close to port terminal. Nice suites with great views and full kitchenettes. Elevators are small and don't open on the street level with out assistance of the lobby. Dining options outside those at Alamo Tower marketplace are limited. Walmart , Ross and Long drugs are within walking distance

steverk1 (Houston, TX) 10/13/2019

We flew in the day before a cruise leaving from Honolulu and chose this hotel based on location and reasonable (for Honolulu) price. Took a cab from the airport for $30 including tip. Hotel was a little hard to find from the street, but once we discovered the escalator down to the lobby below street level, it was fine. The room was huge and clean. It included a kitchen with 2 burner stove, microwave, small refrigerator and all the pots, pans, dishes, etc. that you would need. I'm not sure if the hotel has a pool or not. We were too beat with jet lag and last minute purchases for our cruise to need it. The hotel is located at an urban shopping area. I hesitate to call it a mall, but that's the best description I can give. Ross Dress for Less and Walmart were especially convenient. China Town was 2 blocks away and made an interesting walk. We ate at "Topped" Korean BBQ. Outstanding! You should go! The State Capitol and the Palace were all easy walks. The cruise port is a long, but easy walk. Took us no more than about 15 minutes to walk it with luggage.

Connector452395 10/03/2019

This property gets mixed reviews for various reasons, this is people being people. We (travel agents) chose due to close proximity to cruise terminal and a change in scenery from the usual Waikiki. BUT cannot say enough about the staff and management esp because of unfortunate circumstances upon our late nigh arrival afrter a long delayed flight from SFO. Taxi from HNL dropped off, bags into lobby, only to discover my husband's carry on with camera, wallet, credit cards, our Passports left in cab. Panic. What to do next, where to begin. Hotel Security suggest filing police report and mentioned one of desk staff also worked TSA at airport, may have some ideas/contacts. She Did !! Promptly telephoned HNL Airport taxi dispactch to ask re guests recently transported to this hotel and Thank God, had the record and able to contact Driver who immediately returned with our bag, all intact..added cab fate but so what? Unbelieveable this huge International City and we are Blessed. Thanks to Desk Staff Niz abd Dibin and to HNL Police Officer D. Ngwen who arrived promptly to alltake all information and wait with us to assure all accounted for and we were alright. We enjoyed our walk about down to the seawall, a few of the shops and fun Oktoberfest Dinner in the hotel restaurant. Aloha

dwkoch (Long Beach, California) 09/21/2019

This hotel, located in the core central office area, has all of the amenities you might expect from a Walmart adjacent facility - no gym, grim pool and no room service. On the positive side, the rooms are good size with a little kitchenette and it is close to the State Capital.

andrew_branham (Boise, Idaho) 08/15/2019

This place has a lot of potential. It’s in a decent location and the building has common areas that show its former class. But the hotel needs a complete remodel. When I saw the bathroom tub - I immediately thought of the Brady Bunch. The place is clean and comfortable. The beds and linens are nice and the views are great. But a small investment in updating this place would make a world of difference. It feels like a 1980s hotel inside and its 2019. Time for a much needed remodel for the price. I won’t return without a remodel.

marilynmonrobot (Buena Park, California) 10/26/2019

My husband and I are celebrating our honeymoon as we just got married a few days ago in Kona and decided to come to Honolulu for the rest of our honeymoon and it was the worst mistake we have ever made. I did thorough research online and thought that this hotel had decent reviews and the pictures looked nice enough. However after checking in and coming to our room (1-2411) we realized we were essentially catfished by this hotel IT LOOKS NOTHING LIKE THE PICTURES!!! The room looks like something out of the 70’s and the furniture is completely falling apart, the bed is hard as a rock and has springs popping out and the shower looks like it is literally under construction and leaks. There’s bugs crawling around the floor I don’t even want to open my suitcase in fear they will enter it. We tried to talk to the front desk about possibly upgrading room or getting a refund and they refused and said they sell the room “for the view” what a complete RIP OFF. Besides that they also said the resort fee can’t be refunded and neither can the parking. This place is literally the worst hotel I’ve ever stayed at and I’ve only been here for 2 hours. I expect a refund for the rest of my stay so I can go to a decent hotel and a refund on the resort fee and the rest of the parking days I have not used. The amount of time we have wasted trying to figure this out and stress from it merits this. I called Expedia to see if they can assist me (since I booked through them) in possibly getting a refund and they attempted to contact the hotel multiple times to no answer. This is my worst nightmare and I’m literally spending the first night of my honeymoon in Honolulu crying instead of celebrating. DO NOT STAY HERE!!!!!

ajasiaa 10/24/2019

This review is specifically written for Saudi. She was the front desk receptionist when we arrived. From the very first impression, she was rotten. No warm greeting, only a miserable "I hate my job" kind of attitude. I think the both the hotel and herself would benefit from her switching to a position that doesn't require a professional and warm personality. The hotel room was so far from pictures provided, we went right back down to just check out as soon as we could and get a new hotel. Saudi was the most unhelpful "customer service representative" we've ever encountered. She insisted on dismissing us to just "come back in the morning" because apparently, according to her, all of the managers were off duty and there was no way to contact anyone higher up than herself to resolve our issue. Saudi didn't even offer to take our hotel keys or make note of our early check out. I had to tell her to make note that we returned our keys only hours after checking in and were not going to be using the room, so the management had record of our check out activity. As an employee in the customer service industry, her attitude and unprofessionalism completely threw me off and disappointed me.

RayleneW2 (Brisbane, Australia) 10/17/2019

Hubby and I took our 4 kids then aged 18, 16,13,12 to Hawaii for 2 weeks. Upon arrival we could not check in as the check on company for us was not in the main reception but down a corridor by the janitors room. We then got to our room and the pin to the door was not working, so had to get that sorted. I booked the room for 6 of us. It was tiny. 2 double beds that were so hard it hurt our backs first night. The other bed was a fold out couch where you could feel every bit of metal and wire it hurt my son. We ended up buying blow up beds from Walmart and setting those up. 2 weeks of that. The bathroom. Was so tiny you could not breathe and it constantly had a weird smell. The hotel itself was OK. Great balcony view, pool and spa. And cafe by pool. Location is good to buses beach etc Other than that. Would not go back

Leigh P (York) 10/13/2019

We are staying for two weeks. We had two different reservations but the staff did some things and kept us in the same place for two weeks which is much appreciated.. Our mountain view was nice. the pool is heated and too warm but the beach is close by. Overall looking forward to our second week.

DDAS_Familia (Auckland, New Zealand) 10/12/2019

At arrival front of house staff were pleasant, luggage storage available if you arrive early as we did, lots of seating in the lobby. Very close to the Pink Trolley bus stop, Starbucks and the beach only a few minutes walk also an on-site shop for last minute essentials. Rooms were spacious, we weren’t able to get rooms next to each other, 1 room had 2 double beds which was perfect for the 4 of us and the other room had 1 king bed which did not suit the other 3 members of our group, however each room did have a foldout couch, not so comfy! The rooms had a full kitchen with utensils etc which was great and a balcony and the Aircon worked a treat. Swimming pool was great, however you need to hire the bball court/tennis to use. amenity fee is additional. Overall stay was pleasant not super flash but suffice for our group.

valerie x (Sydney, Australia) 11/04/2019

The hotel had an amazing location, 5mins to the beach and we got a partial ocean view / mountain view room. The room was super clean and comfortable with ample space. The kitchen facilities was enough for a short stay and coffee was replenished daily. The only down side was the loud construction outside and the super loud air conditioner, but luckily there was a fan in the room. The hospitality was great as management put on a cocktail party each week so you can mingle with other guests. The staff were super friendly and helpful. You can also rent DVDs for free which was a huge plus. I thought the bed was comfortable but my partner disagrees. The rooftop pool deck was also a plus with amazing ocean front views and mountain views on the other side.

getlost333 (Adelaide, Australia) 10/31/2019

Great location close to the beach and main shopping district Older style hotel with rooftop pool and viewing area Rented a privately owned apartment on 31st floor clean and quite modern decor aircon was poor and noisy... cooktop was annoying and kept flashing errors and after reading reviews seems the property managers Ali’s beach rentals are still putting the wrong cookware in the apartment... and everyone is still complaining... Very slim balcony is something to think about if you like sitting outside... very narrow and intimidating with only 2 old plastic chairs to use if you’re game...

Craig J (Warragul, Australia) 10/21/2019

Stayed at the Pacific Monarch on our latest trip to Hawaii and were very pleased during our stay. Last time in Hawaii Four years ago, we opted for a more expensive hotel but in hindsight we realised that it was money wasted considering how much time we spent in our room. The Pacific Monarch is a middle-of-the-road place to stay; not the flashiest in Waikiki, nor is it a budget motel. We found the rooms comfortable and clean and, depending on what floor and options you pay for, had a good view of our surroundings including the beach. The service from the friendly staff was fantastic and we were made to feel very welcome during our stay. The rooftop pool and spa was nice in case you wanted a quick dip instead of heading for the beach, and the panoramic views from the roof was a bonus too. Nothing is perfect and our only gripe was the noisy window mounted Air Conditioner next to the bed, but other than that, I could not fault the place. We will most likely stay here again on our next trip!

Orchid51 10/13/2019

There’s a water cooler with ice in reception. It was needing refilled. My husband asked if it was getting refilled because water in room was warm no matter how long we ran it from the tap. He wanted to fill our water bottle. She suggested going to local supermarket to buy cold water!! I think customer care needs looked at.

Shanti P 10/05/2019

This place needs to be demolished the aircon that really doesn't work well is very old..the washroom was disgusting I didn't even want to shower but did with my sandals on..take a look at the pictures it will tell the story.. save your money go to a different hotel...plus they charge 25 dollars a day resort..I would not give this hotel a star rating..we stayed out most of the day and night..spend about 8 hours to sleep..the door you could see outside from the inside no dead lock only a latch..

MeowingKitty (Victoria, Canada) 10/19/2019

Customer service was top notch, and better than we've had in some 5 diamond properties. Girl on bell desk was at the car instantly when we arrived to help. Mary on the desk was the consummate host, and as mentioned - some 5 diamond places could take a lesson from their team. Had a 30th floor with 2 bedrooms. Lots of room for the family. Fantastic to have the kitchen with 3 toddlers. Air conditioners work well, but temperatures fluctuated.

Guide819006 (Vancouver, Canada) 10/14/2019

We love staying here for so many reasons: the super friendly and welcoming team, a great location - while it's busy at ground level there's a great escape upstairs to a wonderful and ever-changing view; excellent amenities.

vsnip (Aloha, Oregon) 10/14/2019

Great location for more than 2 adults. Convenient location with great views. Full kitchen a great asset. Kick back and relax watching surfers and keep track of Atlantis submarine's coming and going. Just like home only much less clutter and noise.

pipdouglas (New Zealand) 10/12/2019

Highly recommend, will return again, great service & location. Awesome staff. We were a family of six and heard good things prior to checking & we weren’t disappointed at all. We will tell out travel agent how great our accommodation was.

MaureenH_11 (Sechelt, Canada) 10/11/2019

We were met by the valet (free valet parking) and he helped us with our luggage and helped get the mobility scooter out of the rental car. We were shown to our beautiful room and the luggage arrived shortly after. What an amazing room with an incredible view! We had won the two nights' stay here but sure wish we could afford to stay for a month! The lanai is huge - we ate two breakfasts out there. The room is beautiful and the bed was comfortable. The kitchen has everything you need. The ice maker didn't work properly but they were helpful in trying to fix it.

austinsmyers (Tamworth, Australia) 10/28/2019

First time in Hawaii but we really enjoyed our stay at Luana. It was far enough away to be quite but close enough to go out and about. We had 2 kids 4 & 7 and they found the walk fine and very safe. We walked back late most nights and always felt safe and we didn’t see any homeless around the motel. The park is lovely and green and great to wake up to every morning. The walk to duke statue was a bit long if that’s where you wanted to swim but to go straight through the park wasn’t long to the beach. Plenty of shops to look at while walking to your destination and there is plenty of walking to be done if not in central Waikiki. Also being positioned where it is was great for the Waikiki Trolley. And it was also easy to walk down around Discovery bay which is a bit slower than The main area of Waikiki. I took a bike one morning which was great to get out and see the town a different way. Staff were all nice when we were coming and going. They have chairs and umbrellas which is part of the ammenities fee. The room was nice. It was very clean and comfortable, loved the bed. We had a 1 bedroom and we had 3 adults and 2 children and found it to have plenty of room. Asked for a few things during the stay and they were brought up really fast. Remember most of Hawaii keeps the traditional feel so things seem old but they aren’t and if they are old they are well looked after. We would stay here again for the price as it was cheaper than central Waikiki places but it definitely lived up to our high expectations.

CaligurlNAz (Chandler, Arizona) 10/17/2019

The Luana Waikiki Hotel worked out great for our family of 4. I have older girls, so the couch was not the greatest, but the VIEW we had was worth it!! This hotel was our 2nd choice, but I am glad we ended up here! We did opt for the full kitchen suite. If we go again, I would say a kitchenette would suffice, as we only cooked breakfast one time. We were out exploring the island most of the days we were there. Even though we had to valet park each time, the valet attendants were all nice and helpful, shout out to Mr. James & Jesse! My daughter wanted me to mention alll of the employees and staff were very courteous, saying hello to us, asking if we needed anything on our way out. The Fish Hook Cafe was okay for grabbing quick pastries or lunch, but pricey. The food we did order all was tasty! The credit vouchers we received from the resort fee along with the promo we had received during booking allotted us enough credit for the cafe to grab a few meals/snacks for our days out on the island. Biggest downside to the Cafe was the limited hours, only open from 7a-2pm. Amenities: their pool area is a little small, but we never used it since the beach was only a 10 minute walk through the park. They did have a nice gym, but again, our exercise was out on the island lol. We did take advantage of the beach chairs, beach towels, and umbrella use for one of our excursions which is included in their resort fee. Traffic in this area was heavy for the most, but we were in a great spot.

peppabunny (Orange County, California) 10/11/2019

It’s an old hotel but the suite we booked and was upgraded to was spacious for the party of 5. Huge kitchen, 2 bedrooms and a washer and dryer were so convenient. We booked an ocean view room and was upgraded to a bigger 2 bedrooms instead of 1 but t no ocean view. The only person who was complaining about it was my mom. She wanted an ocean view room. She also always prefers newer hotels so she wouldn’t stop complaining about how old it was. I mean old windows, old AC, old washer and dryer . Z everything was old. But again spacious. We had maintenance workers come in few times while we were in the room to gain an access to our lanai where there was a hanging gondola thing was at - we didn’t mind it but it would definitely be a disturbance to some people... and it might concern some parents because it’s just hanging right above your head in the lanai. I didn’t let my toddler go to lanai. Tiny pool but our toddler loved it. It’s about 15 min walk to pretty much every popular spots like shopping centers and beaches. We were with seniors and a toddler so we Ubered a lot. The best thing about this hotel is that Fish Hook cafe downstairs. We got four vouchers for $40 off to use at the restaurant and their food was a bomb. I repeat - for the space and price we paid I think it was good but definitely an old hotel that needs serious upgrade. One of the hair dryers made a really loud sound I hesitated using it at night. You can’t tell the temperature on the old display panel. One window didn’t shut all the way.

MatthewNHFX (Halifax, Nova Scotia, Canada) 09/23/2019

I am thoroughly happy and enjoyed my stay at Luana! The staff was amazing and was very helpful in getting us whatever we needed! Although the room was a little antiquated, the beds were very comfortable and the rooms was spacious and the restaurant below the hotel was very affordable! We were given a $10 voucher for each day we stayed! The towel service in addition to a free DVD rental was another perk! I highly recommend this location for its excellent price, location, and service from the staff at Luana!

Kiwiintheus (Levin, New Zealand) 09/15/2019

I stayed for a week and appreciated the location, close to the beach and shopping. The room itself was average, the tile floors didn’t appear to get cleaned each day so were gritty underfoot, the shower was big but the shower hose was positioned so water went all over the floor and there wasn’t anywhere to put your products except balanced on the rails and no where for bar of soap.

Jackjasa 11/06/2019

Fantastic views of Ala Wai Canal, the sea and the skyline. Great pool and BBQ facilities and the staff and activity booking desk was helpful and knowledgeable. A very short walk to the beach and major shopping and T Galleria where the Trolley buses depart, so very central to get around easily.

SlapMeandCallMeSilly 11/02/2019

Located to all that is Waikiki. Short walk to the beach and shopping. 6th Floor outdoor pool with multiple cabana with full morning to afternoon sun. C-store and laundry on same floor as pool and car rental agency on main floor. My room was on the north side and had wonderful views of the Canal and the golf course.

Debi-Mike28 (County Durham, United Kingdom) 11/01/2019

Stayed at this hotel for 10 days. Staff were very pleasant and accommodating and helpful especially at time of check in when we requested a change of room to meet our requirements. This was not a problem or issue when we asked. Loved our room, which was very clean and had amazing views. We enjoyed spending time at the pool and the comfy pool pod beds were fab. The hotel is situated in a great location, near to the canal for walks and close to shops and restaurants. Beach was not too far away. Thank you to all the staff at Aqua Skyline for making this a special and unforgettable holiday.

rjfreemanii 10/25/2019

Excellent staff. Brian and his team are amazing! Great rooms. Close to the beach and restaurants. Beautiful views. I highly recommend the hotel. I’ve stayed here over a dozen times and I’ve never been disappointed.

ng_ryan (Sydney) 10/25/2019

I stayed at this hotel for 2 nights prior to boarding the cruises ship. Given the high price of hotels at the time, this hotel suited me perfectly in terms of costs. Location was good in that it was only a couple of minute's walk to the beach and shopping district in Waikiki. There was also car rental office at the hotel, which made exploring Oahu very easy. Check in was a breeze. The staff was kind and very helpful. The room I was allocated was definitely showing its age. While it was partially facing the ocean, the room was quite dark and smelt of mould. The air conditioning was extremely loud, so loud that I had to wear ear plugs to sleep. The television also did not work at all (since I rarely stayed in the room, I did not report this to the staff). The bathroom was also very small, even smaller that that one I had on the cruise ship!!! Thankfully, internet in the room was fast. Would I stay at the hotel again? Probably, as long as improvements have been made to it.

James L 11/03/2019

The Ewa Hotel reminds me of a cross between some places I've lived. I've lived in cinder-block military barracks, and I've lived in an old building in San Francisco. Like the SF apartment, it's close to natural beauty. One of the reasons I chose the Ewa between the lower-cost hotels is that instead of window air-conditioning units; noise right over the bed, the Ewa has quieter units, and they work well. The other reason is proximity to Waikiki Wall / Queen's Beach. The cleaning staff is excellent and pro-active about removing wet towels to keep humidity down. One disappointment - the roof deck is not handicap accessible - the elevator stops the floor below. During our stay, the other guests were friendly and the staff was excellent. Advice from another review - get a balcony unit! Even though the balcony is small, we were very glad to have it.

sfmattyb (Los Angeles, California) 10/24/2019

This is another of the old-and-tired Waikiki hotels in desperate need of renovation and TLC. The price was right but you basically get what you pay for. Good location, on the quiet side of Waikiki and close to the beach, but definitely no frills and no amenities. The room and property overall are tired. The front desk staff all seemed less than excited to be there.

Misheel C 08/30/2019

I booked this hotel last minute, 5 days prior to stay via Hotels.com, then tried to cancel 4 days prior because of an emergency. They were "happy to cancel" but no refunds were allowed. On hotels.com, I could cancel but Ewa hotel would charge a penalty that was the same amount as my stay. I think that's a great business model, to then make the room available to "other guests who may need a place" so they can sell the room again. But I am not ever going to stay here for the unsympathetic and inflexible approach they have to making money.

Wandererz808 (Honolulu, Hawaii) 07/25/2019

I checked in here as me and a friend were going out for a night of drinks and did the responsible thing and got a room to avoid a DUI. So we checked in and out the door in 5 minutes. This morning when we woke up I found BLOOD ON THE WALL and a chair has a dent on it!! Like someone had a party before I checked in. I better not be charged for this as I reported this things. I was told housekeeping will be up.. No housekeeping ever came. I felt disgusted looking at blood on the wall and no one coming I showered in case there are more blood in the area. With having the feeling that this isn’t important to them I checked out and reported to the gentleman in the front. His excuse was “maybe they were waiting for you to check out” so to tell me you rather wait for someone to have contact with blood that can contain viruses that can survive 1 week outside of the body. Didn’t have the feeling they cared enough with my complaint as I wasn’t yelling and remain calm and respectful. Side note. Hotel runs out of parking quickly so be aware and get parking early. Room was nice and good. Except the main complaint above. Hotel is a bit hidden but value was great. Great place for the price but customer service isn’t their strong ability.

Mitchhawaii (Kealakekua, Hawaii) 07/25/2019

This is one of the better budget hotels. It is also an older property but the amenities, especially for Kamaaina's makes It a great deal. The staff is extremely helpful and friendly, and you bet I'll be staying here again, versus Pagoda or Ambassador Hotel. I stayed her for 6 nights for work, so needed parking. The day I checked in, parking was sold out, so they recommended the zoo which is close by. My room had a comfortable bed, and room was clean. Shower was clean, and water hot. AC cool, no problems at all. My only complaint is one elevator, but it is an older hotel. Kamaaina use their website for specials because it is an Aston Hotel property. The person I interacted with the most is Justin at the front desk, who was very friendly and helpful. I read all of the reviews on another review site, and it's like people pay cheap and expect high class. In this hotels case, you get way more then you pay for.