suzy222Manchester (manchester) 11/16/2018

my husband and I and 3 friends stay at this hotel for 2 weeks from the 28th october when we arrived it was late at night our travel agent booked us a 2 bedroom apartment which wasn't big enough to swing a cat round and smelled disgusting and was dated I went down to the desk to say we needed a bigger room the lady couldn't help us so we stayed in the room for that night I rang my travel agent who contacted the hotel and spoke with penny the manageress I was told to see her in the morning I spoke with her and said we needed another room after being shown more 2 bedroom they were very much the same so I refused them eventully we were offered 2 1 bedroom apartments but was still not happy with as we went as a party of friends the hotel is very dated and dirty and when you go to the pool you cant take drinks any food but this can be accepted if there was somewhere you could buy them from but nothing just a few sunbeds and thats ur lot then you get a $25 dollar a day fee that you have to pay if you want it r not for a news paper wifi and dvds but they arnt much use without a dvd player to play them on also letting dogs stay in hotel rooms is disgusting being in an hot country these dogs could have fleas r anything ive noticed in other peoples reviews that they have had bugs in there rooms anything could come off these dogs to us we felt like we was in a concentration camp with all the do s and donts not on an holiday its not good when you pay thousands for an holiday and end up with rubbish to stay in so believe me when i say dont go i mean dont go if you do get your lawyers on the case before you travel getting mine to sort it already need some kind of refund for this rubbish we have to had to put up with also would be nice if they had a proper smoking area instead of a little wall to sit on and ur there around 11 15pm they turn the sprinklers on

808LocoBoy (Hilo, Hawaii) 11/11/2018

Went to Honolulu on a annual trip with my friends for some shopping and dining... I was looking for a suite that could accommodate 5 people on a busy Weekend. While searching various sites, I found a great deal at the Aston Waikiki Sunset, a one bedroom with a double, single and a pull out in the living room. This was the start to a great weekend... When we arrived I found out out that the hotel was fully booked and our good luck we were upgraded to a 2 bedroom suite, which was awesome! We found a fully equipped, newly renovated room, which was clean and had a great view. The room had 2 tvs, one in the living and one in the master...other reviews stated a long wait for the elevators, which we never experienced, parking was ample and for $20nt is reasonable for Waikiki. Location is Okay, some walking is required to get to shopping, dining or the beach, but wasn’t a problem for us... If there was any issue we had was there is a large gap under the doors, which I thought was odd, AC seemed alittle warm in the bedrooms, and a outlet in the bathroom was broken, but as a whole not a dealbreaker for us. Conclusion: Great first time experience; Great price; Better then average room quality; Better the average Location; Definitely would try to stay again.

I8830JVgeorges (Castlegar, British Columbia) 11/08/2018

We actually stayed here in early November 2017 - The people working in the hotel were great, good service however the building itself needs upgrading i..e. the hallways and common areas. Never got to use the pool area or recreation area as we were too busy. The suite we had was very clean and overall we enjoyed our stay.

Mickey56Caboolture (Caboolture) 11/06/2018

Our Travel Agent secured this booking with our interests in mind. We wanted an affordable hotel, not far from the water with views. For our needs it met every expectation. There were welcoming staff at Reception who always acknowledged us whenever we entered or left the building. There is a tour booking kiosk in the foyer which was helpful, but it would have been cheaper to purchase tickets direct, but it was handy when time was a factor. the room was clean and although a little older, it was very comfortable and gave us the views that we wished or. All in all a solid 3 star stay.

Alohacool61 (Melbourne, Australia) 11/04/2018

Stayed at Aston Waikiki Sunset my family of 4 adults. Great position just a block away from the busy Waikiki Beach. Suited us with 2 bedrooms and a kitchen if we wanted to cook. The staff are lovely however if you want 4 or 5 stars this is not the place for you. The decor and furnishings are looking very tired particularly the carpets and sofa. The bathroom is not luxury although served it's purpose even if it was a bit small. The pool was nice and it has a tennis court which we did not use far too busy seeing the sites. You have to pay a US $25 per day amenity fee which covers internet, video and game hire, pool and tennis court use. This is a bit steep after already paying your room rate. It is required to be paid at the end of your stay. It was a good place to base ourselves for our 9 night stay Waikiki Trolley Stops are in the area and tour buses pick up from hotels very close to it. Overall good apart from a few decor and repair issues. Our room had fantastic views of Diamond Head which was a bonus.

Cruiser37437973006 11/14/2018

I have stayed at the Surfjack two time. Once for my bachelorette party in September 2017 and last weekend. I love everything about this hotel. The staff is incredibly friendly and accommodating. The rooms are adorably decorated. I recommend The Surfjack to anyone looking for a place to stay in Waikiki

jodahn (Hamilton Island, Australia) 11/14/2018

Awesome service, location & atmosphere. My only problems were (we were in room 442) the bed & the pillows are not very comfortable, so we didn’t sleep very well. The water pressure from the main shower head is not great at all for such a beautiful shower, and it leaks of out of the bottom of the door around the toilet so we had to pile towels up to prevent it from flooding! Those are easy fixes and it wasn’t enough to turn our experience into a bad one. We will be back. Lovely housekeepers who are very thorough in their cleaning standards, thank you for a lovely first time in Hawaii.

abf96 11/11/2018

We were very satisfied with this hotel. The location was close to the main shoppingstreet and the beach. Free coffe and tea all day, and calm and relaxing atmosphere at the pool. It was top service in the reseption and all employees were very serviceminded and helpful.

Maui2Italy (Kihei, Hawaii) 11/11/2018

We just checked out after 2 nights at the SurfJack hotel and we loved it. It’s a very cute and ready boutique hotel in the middle of the Waikiki madness. The staff was very friendly and welcoming!! We had a couple of minor things happen, and they were very responsive and helpful!! We had a 2 bedroom and found it to be spacious and perfect for us. We were two couples traveling together. The restaurant, Mahina and Sons, is absolutely delicious!! We LOVED it!! The adobo fried rice at breakfast was so good!! The pool area was a super chill place to hang out! We we’re on Oahu for the Bruno Mars concert and we’re surprised when the hotel had a Bruno Mars Rum tasting event!! I LOVED all of the little details at this hotel!! The retro Hawaiian decor and the little extra touches make this the perfect place for me!! We will definitely be back!!!!

Victoria G 11/07/2018

if you are looking for something more than your standard Waikiki hotel...you will find it right here. In a great spot...close to everything...retro rooms and pool area. But what makes it are the staff. They go out of their way to make sure you are having a great time.After an initial issue (twin beds on a honeymoon was never going to work!!) they couldn't have been nicer about it...and upgraded us for the remainder of our stay. Would definitely recommend to friends...and we will definitely return.

firstpassp0rt (Humboldt) 10/22/2018

We stayed at the bamboo for 10 nights. Very nice hotel. No complaints. Nice pool area. Very quaint. Very clean. Centrally located in Waikiki. The bus stop is right across the street. A grocery store is just down the block, which I thought was quite reasonably priced.

Jordan H (Chicago, Illinois) 10/09/2018

Recently stayed here for 4 nights and the hotel has a great location, it’s walking distance to everything you need. The beach is a 5 min walk away and all the shopping is located right there on the same road as the beach The hotel is a little older hotels but is kept well maintained and the staff was friendly. The on-site concierge was super friendly and helped us out with booking tours. Pool area is super cute and clean but kinda small and only has a few chairs. Our room was super comfortable and very clean with a nice view of the pool with 2 balconies. I would for sure recommend this place to stay cause it is so close to everything and you can walk everywhere you need to go

Rebecca S (New Orleans, Louisiana) 10/04/2018

This was our 1st time going to Hawaii but my brother wanted to get married there so we said why not. The flight from New Orleans was incredibly long but forgotten once we arrived. The Aqua Bamboo was the perfect place for us because it was located near everything. The beach was a couple of blocks away but we had a view from our balcony of the beach and the mountains. There were also a variety of shops, restaurants, and bars within walking distance. They were also close to the hop on hop off Waikiki tour buses which were extremely reasonable with very knowledgeable guides.

sunseeker17 (salmon arm bc) 09/19/2018

We stayed at the Bamboo, Jan 2018... loved it! Was excellent location! Great staff. Pool area have a lovely tropical feel to it. We had a 1 bedroom kitchenette, was great have the amenities to cook. We were only a very short walk to anything, beach, food... I really can not fine any negative to say... we are actually planning on going back again soon.. ( we have stayed a three Places in Oahu.. our Favorite)

KrunkensteinYYC (Calgary, Canada) 08/28/2018

We were here in August when Hurricane Lane was hitting the islands. Before the hurricane, temperatures were in the 30s (celcius) and I have to say the AC in this hotel is top notch! Although the decor is a little dated, everything else was great, especially the staff. We were supposed to leave the day the hurricane was forecast to hit Oahu, so in the middle of the mad rush to re-book flights and accommodations, dealing with the Bamboo staff to extend our stay was quick and easy in a pretty stressful day. Location is great, a couple blocks away from the beach, supermarkets, restaurants and ABC stores. Bus stops were also very close and the heart of Waikiki is only about a 10-15 minute walk away. The only thing about coming in August is that you might want to bring earplugs with you as the AC in the rooms is loud and in August, there is not way you will want to turn the unit off, even at night.

lornac207 11/12/2018

Best part of our stay was checking out. Luckily we only stayed 1 night before a cruise and 2 nights after. If we hadn’t booked a non refundable stay we wouldn’t have gone back. Bathroom in both rooms was awful, the second stay - sink was all cracked, no storage for toiletries. Didn’t look clean. Bed uncomfortable - big dip in the middle of the bed. Have a cheek to charge resort fee - I understand this is compulsory but we didn’t use beach towels - breakfast was disgusting. We chose to go out and pay for real breakfast. Not the Chinese restaurant attached to the hotel providing the breakfast. Milk for tea/coffee was disgusting - watered down so much. Very poor quality. Street felt unsafe - directly outside the hotel was constantly rubbish piled up at the side of the road. Although it was only a few blocks from the beach/main shopping street the further you walked along got really dark, homeless people sitting on the grass on way along. Photos on website were nothing like our room, only one tiny lamp in bedroom. Dark and dingy. Windows were slats and when on first floor felt unsafe. Staff pleasant enough but hotel very poor.

Richard D 11/12/2018

Checked in here very late for one night despite incorrectly booking through booking.com on my phone for the following night. It was late and I needed a bed. The clerk on duty, would have nothing to do with helping me change my reservation from the following to the current night. NP. Dealt with the manager the next morning. Still no resolution, but much nicer to deal with. As for the motel. Other than being a little noisy outside, due to various buildings, sirens and an occasional dog bark, it's quiet enough to sleep. Bed for me was hard and was only a twin size bed. Haven't seen them in a motel in a very long time??? Water pressure good for being on the 3rd floor. Breakfast was good. Hot. Diverse in it's selections. Wouldn't be my first choice if I had time to research, but where I was, when I was, it worked.

vonlinecalgary (Calgary, Canada) 11/12/2018

We stayed here in early Nov 2018 and would definately stay here again. It is clean and very close to everything. The breakfast buffet was not great but included. The front desk does have beach chairs to borrow along with the beach towels. There is a Food Pantry just across the parking lot, great selection. The rooms have a small fridge, microwave and coffee maker. The hotel offers a free shuttle to Ala Moana which has a Target inside and Walmart close by if you want to buy some groceries. Front desk was always helpful. Pool is small but it is only a few blocks to the beach. There is laundry facilities with huge washers and dryers, it was $1.50 for each washer and dryer.

Discover561504 (Tauranga, New Zealand) 11/11/2018

We stayed 3 nights here and it was definitely the low point of our trip to Hawaii. The reason why I only give this property a 2 is because the room we stayed in had louver windows which would not shut completely so it was very, very loud day and night and when we asked (more than once) if we could change rooms they just sent people to try and close them which didnt work so we barely slept. The decor of the room we had was pretty bad and not a fair representation of the photos on their website or online which is disappointing. The aircon unit was temperamental and not to mention right at head height out of the wall next to you so we could not use it without it blowing directly on you when you sleep. The bathroom was in pretty poor shape and the shower was either scolding hot or cold, no in between here. They also charge a resort fee of $25 and I am unsure why when there are no special amenities. The only saving graces to give this property a 2 were that the towels and bedding were clean and comfy and they have an onsite guest laundry so if you have been travelling a while you can do this chore at the hotel. They also have a good selection of TV channels. I have learnt that you do not try and save money on accommodation in Waikiki as you get what you pay for (but I wouldn't think this should be rated 3 star).

Judith B 10/31/2018

We just had 10 nights at this hotel, and found it to be comfortable, the air conditioner was not too loud, but the noise from the road was. We were up on the 12th floor right near the Ala Wai canal, and this is the main thoroughfare for the fire engines, ambulances, police cars, all of which have very loud sirens, and as Waikiki has a lot of one way systems, this was the most direct route for them to go.There is also a bar across the road in another hotel, and boy do the drunks create merry hell at any time from 2.30am onwards.If you were staying on the other side of the hotel, I am sure this wouldnt be a problem.Some people complain about the breakfasts, but if you are at home, you usually have the same regular things to eat. There was scrambled eggs, boiled, and some of them seemed to be done a sort of way that turned the shell brown, ham, noodles, corn,small sausages, lovely hot pancakes with whipped butter, and maple syrup, scones, donuts,some pastry type of things,orange and apple pieces, rice, some Asian foods, that I could identify, so didnt try, but that was ok. toast, tea, coffee, juice. All in all, I was satisifed with what we had each morning. There was an uptight staff member that did a bit of shouting, but maybe she was stressed when a lot of people came in, like busloads of people

N6999EJjasonh 11/16/2018

Checked in today 16 Nov 18. We had to wait 2 hours due to room not being ready The rooms are very old and very very very dirty We found broken glass on the floor in the bathroom where someone replaced a smashed bulb Human body hair in the toilet sink and bath The furniture is old and chipped , you can't walk on the carpet in bare feet Please avoid this place but if to still book it....you will regret it a lot It's our 25th wedding anniversary and it's not nice

Questovia (Minot, North Dakota) 11/13/2018

Location and value is everything with this hotel. All was fine with hotel and room but it is feeling a bit tired and needs a facelift thus making it average in my eyes. Truly no complaints and I found the staff gracious and friendly. They even deducted one of the amenity fee nights off from my stay due to a very unfortunate fire alarm that emptied out the entire hotel around 4am! Glad I wore my nightgown to bed! False alarm. I do give it high remarks for cleanliness and a good tour desk. And don't let the road noise bother you, just set the fan to run all the time and the white noise provides a good sleep.

Meander02527694836 11/07/2018

From the moment we checked in and were indifferently greeted (no aloha spirit whatsoever, no smile returned) and checked in, to little things (asking for directions, or buses) to specifically asking for help with a personal matter - this is the hotel staff who could not care less. They act and talk as professional, but they will not move a finger to help you when you are in distress. The staff is so indifferent, so "I could not care less", so unwelcoming - that it came as a cognitive dissonance as we were looking forward to experience Hawaiian culture and aloha spirit. Luckily we met many other Hawaiians who were so nice and welcoming, that we still fell in love with the island and it's people. But we will never be staying at this hotel again and would not recommend it to anyone.

Vacation62034479125 10/31/2018

We were very happy with the location of the hotel and the room. I was extremely happy with my concierge Dana Bartles. I was traveling with my family and dad is disabled. She made tour suggestions that were totally accommodating for him and we could all enjoy. She even contacted me on her day off to make sure that all of our activities were going as planned. I feel that Dana went over and above to make sure that our vacation was one to always be remembered.

369briceh (Reno, Nevada) 10/29/2018

I chose this hotel for it's location, ratings, and price. First the good is on-site parking, nice somewhat updated rooms with comfortable beds, and close to Waikiki Beach and shopping. The biggest not-so good... the noise from Ala Moana Blvd, and the pool area, was relenting. So, if you are in an even numbered room giving you a filtered view of the water and Diamond Head, you will get the traffic and pool noise. Consider a room facing away from the street or bring ear plugs if noise bothers you. I tried to turn the fan to run continuously, but it would shut down to automatic after some time. Also not all rooms have balconies. I had room 708 with sliding balcony doors and a concrete pillar right in the middle. Rooms on either side of me had a nice sized furnished balcony with good access. There were a few other annoyances. The cold tap water is warm. There was a small pitcher in the mini-fridge to fill with water, to make cold tap water available. The shower water pressure is a fine mist at most. While the room received some furnishing updates, the night stands desk and lamps looked pretty beat up. The lamp shades were brown and cracked but did work. Outlets were at a minimum. Overall for the money, I'd say this hotel is in the ball park. I probably won't stay here again, mostly for the noise issue.

Michelle V (Science Hill, Kentucky) 11/14/2018

We stayed five night at the Illikai and enjoyed our stay there. The location is great as you can walk to lots of restaurants and the beach and the Hilton lagoon is just a short walk away. We rented a room through waikki beach rentals and the process was very easy and the rate was reasonable for Hawaii. Our unit 1133 was clean and overlooked the Marina and had great views of the sunsets each night. The room has a didvider from the living room for some privacy and two full beds which was a plus as there were four adults in our room. There is no maid service each day as I knew this when I booked and that meant washing my towels a couple of times through the week which was fine as I don't like anyone in my room each day if I am not there. My only recommendation to make the room better would be add a few more bath towels and wash cloths and also a room safe. The room also included wifi. The room has been updated from original as this hotel is fifty plus years like many other hotels in the area. We rented a car and used the valet to park with in and out services. I think like $20.00 a day a little pricey to some but in large cities it is not. I liked not searching for a spot and not having to walk to off sight parking garages as it rains off and on in Hawaii. All in all I enjoyed my stay here and if I ever visit again I would stay here.

Brian W (Scottsdale, Arizona) 11/13/2018

We stayed on the eighth floor and had a view of the harbor where Giligan's Island was filmed and the ocean. The hotel/condo complex was built in the 60's and has that Brat Pack vibe about it. Even though its older it was ahead of it's time and fits right in with the neighbors. I was surprised by all the amenities: sundries store, hair salon, massage, restaurants, bar, coffee shop and gifts, all in the lobby.

Mckenziel3327 (Toronto, Canada) 11/12/2018

Spent 10 days here in a 2 bedroom bath suite for a family wedding. Our suite was essentially a 2 bedroom condo, with daily housekeeping. Lots of restaurants, a small beach and a free shuttle to get you around. Only on-site parking is valet at $28.00 a day! Free music and dancing in the courtyard on weekends.

237natalieb (Auckland Central, New Zealand) 11/11/2018

Condo 1614 booked through Waikiki Beach Rentals recently renovated a high standard. Two double beds, good aircon, good size balcony with furniture plenty of hangers in wardrobes, close to the laundry for doing washing on the coin operated machines and dryers costs 2.50 a wash takes 30min and 1hr for dryer. Full kitchen with coffee machine, toaster and jug. Huge fridge! Dishwasher also. Has a wall seperator for the bedroom if needed. Plenty of space for us with two large suicases and a couple of small you could fot a family of 4 in here easily. Amazing view to the lagoon and beach and fire works on friday evenings at 7.45pm by the lahoon. The number 23 public bus stops at bus stop just back from ilikai to take you to diamond head 5.50pp one way for 11pp for a full day pass. Trolley a bus with open sides goes from right outside the ilikai and does a loop round all the main tourist spots all day for $2 a ride, there are lots of them so you will only ever wait 10 or 15 minutes for one. Google pink trolley for a time table. For the outlet stores at waikele watch out for the waikele sign and desk outside the front of the ilikai its $5 to get to the bus stop in waikiki which is outside the galleria on royal hawaiian ave then you get the bus to waikele for another $5 each way. You can also catch the trolley in to waikiki if you like for $2 then head to Waikele on the bus. They go various times round every hour in the morning and return 2.30pm, 5pm and 7pm. No aircon on the bus! Check out Harbour Pub bottom of the Ilikai Marina hotel for 6 dollar cocktails and cheap food, $25 will get you two drinks and a pizza. Tropical Tribe just under mac donalds across the road from the ilikai is amazing for acai bowls for brekkie round $12 we ate here most mornings. Check out Foodlands supermarket at Ala Moana mall for make your own salads and much cheaper snacks and alcohol - Catch the trolley down. House without a key is great for cocktails, Dukes is great for lunch and Hula Grill for lovely views above Dukes and a bit quieter. California Pizza is delish at Ala Moana mall level 3. Ilikai is down a quieter side of town away from the hustle bustle of waikiki but still plenty round to do and close to the lagoon for swimming 5 minute walk and great for kids as its shallow swimming. Would return for sure!

kevinmeryl (Narre Warren, Australia) 11/06/2018

What a great modern condo. We stayed here for 2 weeks in October 2018. This is a clean, spacious apartment in a sensational area. The hotel is close to restaurants/bars/tourist attractions & Ala Moana Shopping Center. We were on the beach with a 5 minute walk and buses and trolleys leave from the front of the hotel. The kitchen is well set up, the A/C worked well and the bed is large and comfortable. Access is through a passcode and clear instructions were emailed to us. Absolutely NO complaints and highly recommended.

retiredorange (Florida) 11/11/2018

You have to accept this hotel for what it is and what it is not. It is not by the beach. It is in a business and residential area. We stayed here as we had family business to attend in Honolulu. It was perfect for that. The rooms were clean, quiet, and the air conditioning was a loud window unit. There is a very small pool and the hotel is attached to the Pagoda Floating Restaurant (a local all you can eat place). The location is good and you can walk to local restaurants and shopping. It is not a tourist hotel, but most of the hotel guests that I saw appeared to be tourists! They charge a resort fee (for what I don't know) but they also have good parking for a very reasonable rate (for Honolulu). I would stay again, but only if I had local business to attend. If I were a tourist, I would stay near the beach.

Camper59257944063 11/04/2018

Good location, and great customer service. Thanks Carlos Acob and Kelly :) The AC was nice to have if I needed it. I really enjoyed the breakfast buffet next door. I'd stay here again. Bring a cash deposit to avoid holds on your credit card.

Domingo-Nicodemus (Majuro, Marshall Islands) 10/27/2018

I was there for 2-weeks work attachment, and even brought my family along so it was a work-cation. Let me tell you why Pagoda Hotel has been my only preference: it has the best location - Walmart, Sams Club, Ross, and Ala Moana Mall, which theres a shuttle every 30-35mins; Of course, there are eateries in close proximity so you really have all your shopping needs; and Not far from the Waikiki area if you want to try the beach. Just take the shuttle to Park Shore. I personally love that my daughter enjoys swimming in the pool, and is super fond of the Koi fish pond! So I can also add that it really is a family oriented hotel. Dont forget to try Pagoda's Dinner Buffet - it is to die for - all you can eat seafood, sushi, and assorted desserts! Let them know youre staying at the hotel and you get 10% discount. Great deal! From my experience, Pagoda Hotel has always been my go-to for short stays or transits. And over the years, I have maintained good communication and eventual longterm friendship with Mr Kelly Bokin, Customer Service Supervisor. I 200% recommend him for all your booking needs because he always, always, delivers with the Aloha spirit! Thank you again Pagoda Hotel for yet another great experience! Mahalo and Kommol tata!

Wayne M (Pago Pago, American Samoa) 10/17/2018

Check-in with Alice and Carlos was efficient & the warm smiles of recognition was quite welcoming. Our week stay was trouble-free & Debbie, Alice & Carlos always asked if we needed anything each time we passed the front desk. This time we ate @ the Pagoda most times because the food is significantly tastier, more convenient, and better deal than eating elsewhere. We usually stay on the 11th floor but opted for the 5th as it's handier for my bad knee & amount of shopping we usually do when there. Our room was clean, the aircon worked perfectly & service by housekeeping was excellent.....we always enjoy our stays here because everyone is always so genuinely cheerful & willing to make our stay enjoyable. We were able to walk to Walmart, Walgreen's & to some of the eateries which are all within walking distance from Pagoda. For places further away a taxi is only a phone call from the front desk if there isn't one waiting in the front. I love the ambiance @ the Pagoda and truly an oasis in the midst of the hectic touristy scene in Waikiki. This has a more "family" or "ohana" feel to it and quite comforting, genuine and laid back! Of course, the Pagoda wouldn't be what it is without the people who make it such a memorable stay & the staff here will move mountains to assist you!! Thanks....without a doubt we will be back for sure! Our special thanks to Carlos, Alice and Debbie. If you moan and groan.....you'll never be happy wherever you are! Smile & you'll get smiles in return! Aloha and a hui hou!

Glenys151 (Sydney, Australia) 10/03/2018

We enjoyed our one night stay at the Pagoda on our way to Las Vegas. The hotel was very comfortable and in a convenient location to Ala Moana mall and the top of the Waikiki strip. Our room was spacious and well-appointed. The hotel’s facilities were good and included a pool, on-site convenience store and an attached restaurant. We had both dinner and breakfast in the restaurant and we were very pleased with the food and service.

Go61935745947 (Phoenix, Arizona) 11/15/2018

I ended up checking in pretty late at this property because of my flight. I was able to check in with no problems. Niki the supervisor ended up helping me and was extremely polite and welcoming!! Here customer service skills were amazing :)

teanutts 11/14/2018

We booked the hotel for its location and were disappointed by he check in process. Our room wasn’t ready even by 3:30pm so we were given another room with two twin beds when we booked a room with one bed. The hotel was a bit tired, the bathroom and shower were awful. The shower had no water pressure and couldn’t even wash off sand! Shower wasn’t really warm either. Fantastic location if you’re looking for that, pool is tiny and seemingly in the car park, I’d recommend across the road at Dukes Market for a decent coffee. We were offered $5 off our stay in exchange for no housekeeping which we accepted due to only staying 2 nights. The room was made up after night 1 so we didn’t get the $5 credit. WiFi was terrible, better to use any free other WiFi in the area

Tim D (Honokaa) 11/14/2018

This hotel is a great price. The location is awesome if you want to go to the beach or International Marketplace. The hotel is a bit run down, but rooms are spacious enough with a kitchenette. Great place to stay if you are out and about all day.

discoverwithpleasure 11/13/2018

For the price it’s very nice except group of Chinese being too loud but cannot help, hotel has to accept them anyway :) staff very friendly, and good amenities that was not expected. The kitchen is useful!

Eskimo_99559 (Bethel, Alaska) 11/12/2018

Stayed here, was a little surprised how tiny the room was for 3 people, very weak air conditioning, we couldn't sleep for the first 2 days, thats how weak the AC was, the whole hotel had a 5am wake up as the fire alarms started. No microwave in our room, small coffee maker refrigerator and cooking stove was available as well as a toaster. One strange toilet though. A restaurant/bar is connected to the lobby of the hotel, i haven't eaten there but it was busy at times. Straight across from dukes lane market.

Michelle V (Science Hill, Kentucky) 11/14/2018

We stayed five night at the Illikai and enjoyed our stay there. The location is great as you can walk to lots of restaurants and the beach and the Hilton lagoon is just a short walk away. We rented a room through waikki beach rentals and the process was very easy and the rate was reasonable for Hawaii. Our unit 1133 was clean and overlooked the Marina and had great views of the sunsets each night. The room has a didvider from the living room for some privacy and two full beds which was a plus as there were four adults in our room. There is no maid service each day as I knew this when I booked and that meant washing my towels a couple of times through the week which was fine as I don't like anyone in my room each day if I am not there. My only recommendation to make the room better would be add a few more bath towels and wash cloths and also a room safe. The room also included wifi. The room has been updated from original as this hotel is fifty plus years like many other hotels in the area. We rented a car and used the valet to park with in and out services. I think like $20.00 a day a little pricey to some but in large cities it is not. I liked not searching for a spot and not having to walk to off sight parking garages as it rains off and on in Hawaii. All in all I enjoyed my stay here and if I ever visit again I would stay here.

Brian W (Scottsdale, Arizona) 11/13/2018

We stayed on the eighth floor and had a view of the harbor where Giligan's Island was filmed and the ocean. The hotel/condo complex was built in the 60's and has that Brat Pack vibe about it. Even though its older it was ahead of it's time and fits right in with the neighbors. I was surprised by all the amenities: sundries store, hair salon, massage, restaurants, bar, coffee shop and gifts, all in the lobby.

Mckenziel3327 (Toronto, Canada) 11/12/2018

Spent 10 days here in a 2 bedroom bath suite for a family wedding. Our suite was essentially a 2 bedroom condo, with daily housekeeping. Lots of restaurants, a small beach and a free shuttle to get you around. Only on-site parking is valet at $28.00 a day! Free music and dancing in the courtyard on weekends.

237natalieb (Auckland Central, New Zealand) 11/11/2018

Condo 1614 booked through Waikiki Beach Rentals recently renovated a high standard. Two double beds, good aircon, good size balcony with furniture plenty of hangers in wardrobes, close to the laundry for doing washing on the coin operated machines and dryers costs 2.50 a wash takes 30min and 1hr for dryer. Full kitchen with coffee machine, toaster and jug. Huge fridge! Dishwasher also. Has a wall seperator for the bedroom if needed. Plenty of space for us with two large suicases and a couple of small you could fot a family of 4 in here easily. Amazing view to the lagoon and beach and fire works on friday evenings at 7.45pm by the lahoon. The number 23 public bus stops at bus stop just back from ilikai to take you to diamond head 5.50pp one way for 11pp for a full day pass. Trolley a bus with open sides goes from right outside the ilikai and does a loop round all the main tourist spots all day for $2 a ride, there are lots of them so you will only ever wait 10 or 15 minutes for one. Google pink trolley for a time table. For the outlet stores at waikele watch out for the waikele sign and desk outside the front of the ilikai its $5 to get to the bus stop in waikiki which is outside the galleria on royal hawaiian ave then you get the bus to waikele for another $5 each way. You can also catch the trolley in to waikiki if you like for $2 then head to Waikele on the bus. They go various times round every hour in the morning and return 2.30pm, 5pm and 7pm. No aircon on the bus! Check out Harbour Pub bottom of the Ilikai Marina hotel for 6 dollar cocktails and cheap food, $25 will get you two drinks and a pizza. Tropical Tribe just under mac donalds across the road from the ilikai is amazing for acai bowls for brekkie round $12 we ate here most mornings. Check out Foodlands supermarket at Ala Moana mall for make your own salads and much cheaper snacks and alcohol - Catch the trolley down. House without a key is great for cocktails, Dukes is great for lunch and Hula Grill for lovely views above Dukes and a bit quieter. California Pizza is delish at Ala Moana mall level 3. Ilikai is down a quieter side of town away from the hustle bustle of waikiki but still plenty round to do and close to the lagoon for swimming 5 minute walk and great for kids as its shallow swimming. Would return for sure!

kevinmeryl (Narre Warren, Australia) 11/06/2018

What a great modern condo. We stayed here for 2 weeks in October 2018. This is a clean, spacious apartment in a sensational area. The hotel is close to restaurants/bars/tourist attractions & Ala Moana Shopping Center. We were on the beach with a 5 minute walk and buses and trolleys leave from the front of the hotel. The kitchen is well set up, the A/C worked well and the bed is large and comfortable. Access is through a passcode and clear instructions were emailed to us. Absolutely NO complaints and highly recommended.

Cliff W (testmonkey) 11/06/2018

Was at the circle for 2 days as a stay over before we left, rooms are on the smaller side but we had 2 adults and 2 kids and were fine. There is ac in the rooms but not in the hall way. Older hotel but nice especially if you want the old Hawaiian feel. Great location. Ask for the ocean front rooms which are a little extra but the view is worth it.

JohnnyPopper (Maryland) 11/05/2018

Great little place that's been outgrown by the newer fancier places. I'll take this place any day. Clean comfortable. Close to everything. Very nostalgic place. Friendly, helpful staff, and priced reasonably for the are.

Gaylee61 (New Milton, United Kingdom) 11/03/2018

If you want to be right on the beach front with sea views over Waikiki at a reasonable price then this hotel maybe for you? But, it is cheap and cheerful and does have a downside. The hotel is an oddly designed concrete structure that is in need of refurbishment and can be quite noisy. Doors to the rooms do not fit properly and there is a good 10mm gap under the door and a 3-4mm gap around, (at night you will readily see light from the corridor penetrate around the door frame), this means that any noise from the corridor, which is not carpeted, comes straight through the door. Also the sliding doors to the balcony in both my room and my friend’s room could not be closed properly which meant that the noise from the street outside was also a problem. My friend had a standard room at the rear of the hotel. However, the hotel that is just to the rear of the Aston Waikiki Circle has a large 4th floor sundeck with pool, there also bars and BBQ areas; this generated a lot of noise in the evening. We both slept as best as we could with earplugs. As other reviewers have mentioned, the rooms are smaller than they appear in the photos. Although they are getting old they are clean and well serviced daily by the friendly staff. The hotel lobby will provide beach towels and the beach is literally 50m away across the road. There is limited parking in the hotel basement at $28/day (2018 price) and when we parked the car there were always spaces available.

KenAndLouiseOttawa (Ottawa) 10/31/2018

We loved this hotel. Right across the street from Waikiki Beach and the perfect central location to everything else in Waikiki. Fantastic architecture, this hotel was built in the round to resemble a Chinese lantern (the story of the founder is the lobby), so the rooms have a pie shape to them. It makes the shower stall a tad tight, but it was really no big deal. Front desk staff while we were there "Kamaki" and "John" were just wonderful. Newspaper delivered to your door each day was a real nice touch. No pool, if that's important for you - it wasn't for us. We highly recommend this hotel!

Donna M (New Ipswich, NH) 10/29/2018

Second stay in 3 years and it did not disappoint us. We love the location on Waikiki. Parking is conveniently located in the garage below. Staff are friendly and the room was clean. Love the Hawaiian tropic toiletries. I cannot get enough of the coconut lotion. Smells like the beach. This hotel is located within walking distance to all of the most popular areas of Waikiki. We enjoy the intimate feel of the hotel. It is nice to just get on the elevator and up to your room quickly without having to navigate through the lobby like other hotels. We didn't mind the few amenities offered. This is what we like about the Aston Circle. I only wish they had king size beds available. The daily paper was a nice touch.

O6465UHfrankk (Big Lake) 11/06/2018

Not bad for the price you’ll pay. Beautiful room! Awesome view from the 23rd floor! Nice amenities in the room. Only thing that was disappointing... they provide good coffee for the coffee maker in the room, but I had no coffee cups...?! I told the front desk upon checking out and they replied “I’m so sorry sir. You should have called, we would have run some up to you right away.” I have no reason not to believe that. Staff was very helpful with keeping my bags all day after checking out and not having a flight until later in the evening. All in all, highly recommended!

HMEIII (Lancaster, California) 11/04/2018

So it’s a bit different. Lobby is accessed via escalators to below street level. Rooms have amazing views. Rating of 4 stars reflects location, views and convenience. Otherwise it’s bed on a nice clean room. Lovely front desk. It’s not a resort. It’s not the best hotel to bring a family for a vacation unless it’s centered around downtown and Chinatown

151Traveller (Adelaide, Australia) 10/25/2018

Appalling. Filthy, cigarette burned carpet. Booked for 3 nights, stayed one. Would have left immediately but we arrived about 10:45 in the evening (having told hem we would be arriving late) to find that the lifts were closed for maintenance from 11:00 so we were "marooned" on he 34th floor.Room was old, musty and very run down. Reception hard to find, it is in the basement of an office tower with no signs.

jttraveler (San Francisco) 10/12/2018

I've stayed her a couple times because it's close to the government building and courts. The surrounding area has some good restaurants, but is relatively low rent overall. Not walkable to any beaches or beachfronts. But if you're there for business, it's a decent stay. The "hotel" seems to be mostly occupied by full time students, with tourists taking up other rooms. The rooms vary greatly in quality. I stayed in a very well maintained and furnished 1 bedroom in the past - that was great. But during my last visit I was placed first in a sparsely furnished 1 bedroom that had HVAC problems (dark marks around the vents and maybe some surrounding ceiling damage) and a distinct chemical and mildew smell. After I complained, I was moved into a much cleaner, but even more sparsely furnished (e.g., not a single picture on the walls) 1 bedroom. The room ended up being fine, but it's not a "hotel" by any stretch of the imagination.

Bernie W (Waikoloa, Hawaii) 09/26/2018

The location is excellent. The building and the views are great. The reserved parking is a very nice addition. There is not a business center. The furniture in the unit we stayed in was definitely outdated. The couch, and a chair in the bedroom, were extremely uncomfortable. The bed's left a bit to be desired. There were no extra blankets. The coffee machine was just plain lousy. Simply put...a really nice room needs some serious upgrades to make it a 5 star rating. A better restaurant inside the hotel would be nice as well.

SWWGWW (Nashville, Tennessee) 11/14/2018

The hotel and staff are very nice. However I feel very let down by my room. We paid a premium for a Diamond Head Suite, which is promised on the Hotel website to have "Breathtaking View" of Diamond Head, Our room (1415) had virtually no view of Diamond Head. I guess it could have been classified as a partial ocean view, which I could have booked for much less than I paid. I wiil try and post a picture of the view.

Sher M (Leduc, Canada) 11/13/2018

This is our second stay at the park shore, great location, The zoo I’d directly across the street . With in walking distance to lots of shopping Room are clean staff is friendly . Pool is nice with a great view of the ocean

JanetT1235 11/13/2018

Spent two nights and thought this hotel was a hidden gem. It was in a wonderful location...at a quieter end of Waikiki (next to the zoo) and had a wonderful view. We were is an end room so we had full views of the ocean and Diamond Head. The staff at this hotel is also first class and very helpful. It is probably not the most recently built hotel on the strip but very well maintained and clean. We loved our stay there even purchasing a bottle of wine and a pizza for dinner our last night so we could enjoy the sunset on our balcony.

charles s (London, United Kingdom) 11/13/2018

As its name suggests the Park Shore Waikiki hotel is conveniently located near the beach frontage. My wife and I stayed here in September, our comfortable room with balcony overlooked the beach to our right and the pool below with views to the mountains in the distance. All the shops and restaurants were an enjoyable walk along the frontage. Helpful staff in reception, ordering of cabs, assistance with luggage and informative regarding places to visit.

amandaberwick2017 (Greater Newcastle, Australia) 11/10/2018

The hotel staff were helpful and booked us in even though we were early after a long flight. Rooms were clean and comfortable and the hotel location was wonderful. Not too noisy! The pool area and view were great as well. I felt the charges were a little high - but then everything in Hawaii seemed expensive.

Jimjoyce2014 (Anchorage, Alaska) 11/10/2018

If you book a room here make sure you pack a hard hat, ear plugs and orange safety vest. This hotel is under a major renovation and is filled with construction materials. The front reservation entrance is boarded up and no guest parking available on site. Booked 8 months ago for a seven night stay at a set price and guaranteed a newly remodeled room. Instead we were given same room as last year for 2 nights only as demolition was scheduled. Our view included an empty koi pond, gaping hole with plumbing for unfinished jacuzzi, and orange backhoe and rubble. Received an email 5 days before our stay with no mention of the construction. No communication from management and biggest insult was paying a resort fee for this mess! Left after one night. Welcome to Paradise.

Vi B (CODETTE) 11/04/2018

We were 3 couples who checked in late and given 3 rooms that were worn and outdated+++ and lack of detailed cleanness. All 3 rooms lacked adequate kitchenette items. We should have asked for alternate rooms or facility but were concerned that we could be sent packing. The room did have comfortable beds, hot shower, and working air conditioner.

bfl51 (Auckland, New Zealand) 11/01/2018

This place is under construction! Booking .com stated construction would be finished by the time we would arrive,not so apparently January is the completion date,but by the look of things I would say months after that,so we get a newly renovated room it says kitchenette I’m sure kitchenette means different things in different countries but come on,this place had no kitchen sink,no glasses,no cutlery what so ever,no milk,no sugar,uncomfortable beds in my opinion,fitted sheets which did not fit!,something sharp in the carpet! Shower took 10 minutes to get hot,no exaggeration!,brand new paint on deck getting scraped by deck chairs,even after 40 years for a renovation it is done super budget,ok so the room did have a nice bathroom some small toiletries,small fridge,microwave,new carpet and wall coverings,pool was good among construction site! Staff were polite,location good very central in Waikiki,I recommend spend more stay else where :)

Angela h (Fort Worth, Texas) 10/29/2018

This hotel is in the perfect location! It's walking distance from several tourist attractions and 2 blocks from Waikiki beach. The staff is amazing and very accommodating.I will definitely stay here again.

Duley62 (Perth) 09/23/2018

Do not be fooled by the ads on the booking website. There are major renovations being done on the hotel at the moment which I understand would cause some disruption however this is not mentioned in the ads or in the confirmation email. We arrived at the main entrance only to find out you had to walk around the block to get in via the rear entrance, Wifi is only available in the reception area, no tea, coffee or milk in the room, had to go down stairs to get more towels as not enough in the room, no lift and to top it off cockroaches in the reception area. Luckily we were only there one night,

Debbiekr (Sedona, Arizona) 11/12/2018

Very comfortable and clean. Bonus with everyday newspaper, coffee & great Restaurant to dine. Good for kids also. Valet service is very good and quick! Will definitely stay there again in the future. Can’t wait.

EJBSHJ (Napier, Hawke's Bay, New Zealand) 11/10/2018

I just selected this based on searching through Tripadvisor and then websites and wasn't disappointed. It's down at the quieter end of the Honolulu beaches - away from the hoards on Waikiki. Our room was attractive, spacious, comfortable and had everything needed, including a view of Diamond Head from the lanai. The complimentary coffee/tea, etc in the lobby in the morning, and the great happy hour with nice wines, nibbles and lovely musicians each evening were delightful. While there isn't an on-site pool, it isn't needed, as the quieter, beautiful beach is just 200 steps away (and Louts provides beach chairs, tatami mats and beach towels). The only "downside" was that the separately-operated restaurant on the 2nd floor seemed to have erratic times for service and a limited menu. Not-to-worry however, as Lotus reception folks advised us about the wonderful beach-side restaurant in the hotel next door. Definitely recommend Lotus!

Exploration560394 11/07/2018

This is a very nice hotel. the staff was very friendly. The hotel lobby was beautiful and the room was spacious and clean. It was a short walk to Waikiki Beach. Our room had a beautiful view of Diamond Head. The location was quiet and peaceful which made it even more relaxing.

krysben (Melbourne, Australia) 11/04/2018

well appointed hotel, very friendly and helpful staff, close to beach but away from the hussle and bussle of waikiki. Nice easy walk into waikiki. surrounded by parks. They have beach chairs and towels available.

Brian N 10/25/2018

The hotel is esticically pleasing very clean and well maintained. We unfortunately were given a room on the 3rd floor, which is directly above the lounge/night club. The bass and music were so loud we could actually sing along to the music. There were no more rooms available so we were stuck. The walls are also paper thin we could hear the neighbors quite clearly. I would stay way from this hotel.

BruceT400 (Sydney, Australia) 11/13/2018

From check-in to check-out the whole experience was 6 days of frustration and attitude. This Hotel/serviced apartments is old and in need of a lot of maintenance. No where in any of the advertising does it say this property is PET FRIENDLY for owner occupiers. Barking dogs was a regular occurrence. We drew the short straw and was checked in by Nina. Clearly this lady does not like her job and it shows with her attitude. On check-in I advised that we had just come from the Aston Banyan Maui. I further explained that I had left my medication at the property. There was no offer for Nina to contact the property and arrange for the medication to be sent. I contacted Maui on Tuesday afternoon. I was informed that housekeeping had not found my medication when the room was cleaned. I explained that I left it in the drawer in the vanity. As there were people in the room housekeeping were reluctant to disturb them. Clearly they did not understand it was prescription medication or they did not care. The following morning I spoke with management who told me they had recovered the medication and provided I agreed to pay the postage they would send. I explained that it needed to arrive on Waikiki by Friday as we were checking out Monday. When there was no of dispatch by Thursday I called again only to be told it would go to the Post Office that afternoon. I was told it only takes 1 day. Bottom line no medication and no charge to my credit card. Congratulation to the staff of Aston Banyan Maui for the apathy. I realise it was clearly my fault for leaving the medication however when reaching our for help it is expected that people in the service industry would be happy to help. We were given apartment 913 on check in. The owner of this property is not house proud. The furniture was old and uncomfortable (see photos). We asked Nina for a change of apartment. Her response was, doubtful we are fully booked. To avoid any further interaction Nina disappeared. We waited for her to returned and asked again. Nina advised that she would look at our request. She asked for a contact number and when told we only had our Australian cell phone number she said we would have to contact her as she can not call an overseas number. We were finally changed to apartment 2407. Not much better in terms of cleanliness however the furniture was a little newer and a lot more comfortable. We were told that this property become available as a guest of the owner had just cancelled. Apparently owner do not receive a daily service and someone at the front desk forgot to tell housekeeping and we did not receive service on day 1. Cliff provided fresh towels and toiletries however there was no offer of compensation for the lack of service. Servicing of the apartment is: Bed made daily and bathroom towels replaced. Rubbish removed. Bed linen changed every 3 days. There is a "Resort Fee" payable at the rate of $US 25.00 + tax per day which is payable in addition to the tariff. This fee covers tea and coffee, when they remember, DVD rental and use of Play Station, daily newspaper and WIFI. (Recommendation, refuse the items covered and do not pay the fee, there is no value. We had 2 days where the pool was closed. Attitude from the front desk was basically "can't help bad luck". WIFI not working one morning. A call to the front desk resulted in "Yes we know, we are waiting for the manager to come in and re-set the password. He should be in around 10am. I asked they call me when the password was reset. No call by 1020am. I called the front desk requesting an update. I was informaed that the password had been reset and the call was terminated. The term reset indicates the password was changed. I called back only to be told it was the same password. With the exception of Cliff the entire team on the front desk need to trained in customer service. Cliff at least displayed empathy. The management of the Aston Banyan Waikiki need to ensure that apartment owners maintain a standard of furniture and cleanleness. Overall I have given this property a terrible rating as Trip Advisor do not offer a lower rating. Thank you management and staff of the Aston Banyon at Waikiki for making our holiday and stay stressful.

Vickia314 (Amboy, WA) 11/12/2018

Aston at the Banyan is a great choice while visiting the Waikiki area. It is economical, in a super location and is surprisingly large room. There is a full kitchen, bathroom, separate bedroom and a living area. Each unit has a private balcony. Ours is a balcony overlooking a direct view of the ocean. It is a block away from Kapiolani Park and the zoo and aquarium. It is very comfortable with lots of amenities for the guests: laundry, small grocery, coffee cafe, swimming pool, BBQ's, playground, tennis courts, free DVD's, WiFi and a island-style open air lobby. This is really a very comfortable hotel that isn't fancy but very well taken care of. We love it here. I would recommend it if you want a quiet place in a great location. If you have kids, I think this would be an ideal choice. It's like having your own apartment right in Waikiki!

AALtravelbuddy (Melbourne) 10/30/2018

This hotel has a fabulous location. Just a block from Waikiki beach and Kalakua Ave. It has. Fabulous pool deck with two hot tubs and lots of barbecue areas and a snack bar. The only issue I had was with the room itself. It was very run down and badly needed refurbishment. It did, however, have a great view from 29th floor. Good value for money with a bedroom, bathroom, living room, kitchen and Lanai. The aircon was great and the desk service was excellent.

Nelmay43 (Maudsland) 10/23/2018

Stayed in an apartment ocean view for a family of 5. Originally they gave us a room with a double sofa and a fold up bed and 1 bed in the bedroom . Was far too squishy so I asked if I could have a room with 2 doubles in the bedroom . They let me have a look at the room first and it felt so much bigger with the 2 beds in the bedroom . If you have a family of 5 make sure request room with 2 double beds in bedroom

Kaimukimo (Ho Chi Minh City, Vietnam) 10/17/2018

1st, the view we had from our family room on 35th floor Tower 1, about $145/night, was just ate our hearts. Morning till night, anytime the view was just gorgeous, the mountains with clouds on our right pan through the Waikiki town then to ocean with surfers view. I was at lanai with my drink whenever we we're in the room. 2nd, Facility and hygiene we're all good. Yes it was old building but renovated full kitchen, living room with sofabed, and a king bed. The interior was coordinated nicely calming color. I wasn't familiar with "resort fee" but I guess no tipping for daily bedmake, wifi from room, towels etc for. Only thing I want to ask was we don't care computer games and wished to be able to choose for the item for the resort fee. I liked their hygiene sets and coconut oil based products were good. It was so good that I took them home. 3rd, staff were welcoming. Check-in&out was fast. Overall, not cheap to our standard but it was money worth staying place.

Victoria W 11/06/2018

Rooms were clean & tidy, housekeeping was a bit hit & miss regarding what times rooms were serviced and what was done. Staff were friendly. Unfortunately pool was closed for 4 days whilst we were there, but when checking out we spoke with staff about this & received a discount on our stay for those days. Location is great, just a couple of blocks from the beach and shops just around the corner. The hotel also has a half hourly shuttle to & from Ala Moana Center

Suzanne M (Waterford, Ireland) 10/30/2018

My partner & I stayed in this hotel for a week. It is very close to the beach. There is a great supermarket nearby called The Food Pantry. Groceries are very expensive in Oahu as everything is imported, eg. bread = $8, milk = $4, half a dozen eggs = $7! There are loads of stores called ABC stores around too where you can pick up various bits you might require. Just before you come to The Food Pantry, there are some wonderful food wagons with outdoor seating. Food is great & cheap. We actually ate there 4 nights for dinner, we liked it so much. Our favourite was the Blue Water Shrimp & Seafood wagon. We both got steak there one night. It was served with rice, sweetcorn & salad. It cost $30 for the two meals & it was one of the nicest meals we had on out trip. The hotel is clean & all the staff are very friendly. Beach towels are supplied for guests to bring to the beach. The bed was comfortable & the kitchen was well equipped. Cleaning staff serviced the apartment everyday. Lovely refreshing lemon water is available in the lobby. The pool area is nice. The air conditioning in the apartment is not good though. It is EXTREMELY loud & it doesn't really cool the room. I was used to the noise by the end of the week but it does sound like a jumbo jet!! The room was so hot. The fridge also wasn't great either, it froze everything we put in it, including the milk! We were looking for a late check out on the day of departure as we had an evening flight but the hotel could only give us an extra hour. I was a little bit disappointed with this as I have never been refused a late check out before. I don't mind paying for late check out. It worked out ok in the end though as the hotel has a hospitality lounge with shower facilities beside it. The hotel also minded our luggage so could go to the beach for the afternoon & enjoy our last sunset on Waikiki beach (which is amazing by the way). All in all we had an enjoyable stay at this hotel.

LG12363 (Longreach, Australia) 10/26/2018

We had a lovely room. Bed was terribly hard and a topper was organised with no fuss. Lady on check in was efficient and helpful. Room had kitchenette and fridge and was spacious. Very close to everything in Waikiki and a block from the beach. Great value for money.

karen m (wyongah) 10/24/2018

We stayed here for 4 nights have been here 6 years ago nothing had changed the hotel is totally outdated the air conditioning is as old and useless as ever there are no cafes no restaurant facilities the staff are really nice when we stayed it was really hot so needless to say we would never stay here again

David R (Melbourne, Australia) 10/17/2018

We stayed here for 3 nights post our cruise. Check in was easy and staff very helpful. The room was adequate for our needs although the air conditioner was quite noisy which made good sleep difficult. The room did have a view and was clean.

Nomad08121278483 (Wasilla, Alaska) 11/06/2018

We were treated like royalty. Every effort was made by staff to ensure that our special needs daughter had everything that she needed and more.Thank you so very much for working with the Make a Wish foundation to give our little girl the trip of a lifetime.

TKSSHAMMIE (Nixa, Missouri) 10/24/2018

We stayed here as a group with a total of 6 rooms. All I can say is WOW! Everything in our rooms was upper end and very nice, except thermostats, but the AC worked great. We spent the most of our time in 1901 and 1902. Great views of the beach and mountains as well. Balcony could use a light on it though. Valet parking was super easy to use and they were so helpful with every question we asked. They do close the pool floor at 9, and one guy was pretty impatient with our group when we hadn’t left at 9. It is really close to the International Marketplace and lots of restaurants. I would highly recommend staying here.

mswillett1 (Reston, Virginia) 10/24/2018

We have stayed here at least a dozen times over the years. Excellent location, rooms with full kitchens. Right across the street from Waikiki beach. Excellent staff. Recently fully and very nicely updated.

lisacrawfordmaria (Honolulu, Hawaii) 10/19/2018

Mahalo plenty. For my staying. With my family. We had a great time. We enjoyed da swimming pool. BBQ area. Pool table area. My room was so lovely. Da bathroom n kitchen. Da bedroom. It was like wow. We will be back again.

kbrite2018 (Phoenix, Arizona) 10/17/2018

We were transferred to this property from another Aston that was having maintenance issues. We couldn’t have been happier! Everything was fantastic, from the location to the room to the service of staff. Amazing experience and thank you Aston!

Alyssa B 11/16/2018

Where do I begin? Blissfully scented lobby, super helpful and friendly front desk staff, GIANT rooms with kitchenettes and a gorgeous pool! Can't beat the location either. Right across the street from the ABC Store and Whalers, plus Tony Roma's! It's about a ten minute walk to the beach. I want to give shout outs to Melissa, Kim, and Martha for being such fantastic front desk employees. I loved how quiet the hotel was. The other great amenities include: free movies to rent, free beach chairs and towels and free bikes to use! Will DEFINITELY be coming back next year! MAHALO

Georgie P 11/16/2018

Firstly the front desk staff were really excellent. From early check in’s, room upgrades, great rates to extend our stay when we had an air bnb fail, to a great pool space & spacious and clean rooms. It’s perfectly located, central to everything Waikiki while still feeling your somewhere a bit quieter. We were travelling with a baby and felt very well looked after. The extra touches like DVD rental, fresh fruity water & free wine and cheese socials were added bonuses. We would happily rebook on our next trip.

Seaside34366687680 11/16/2018

Just want to shout out the front desk staff for their amazing work and awesome hospitality. Front desk workers Chastity,Kimberly,and Jessica. They truly go above and beyond. Amazing aloha spirit!!!! Mahalo Nui Loha Ohama!

Guide11538260539 11/14/2018

I stayed at Luana Hotel for a couple day visit. I had an issue with the room but a supervisor named Jessica was able to rectify their problem quickly. The room she gave me was very nice, clean and had a partial ocean view which was perfect. I ate st the Fish Hook buffet and the food was very good with a huge variety of choices. The hotel is located on the Waikiki strip with easy walking to everywhere I wanted to go. Really nice stay!

Flyer24802269662 11/12/2018

A great place to stay.. staff was pleasant, starting from the reception. Meals are very good and delicious... Rooms are warm while outside is very cool. Well maintained hotel. I highly recommend the hotel for locals and foreigners. I will definitely choose The Luana hotel next time as I have experience warm welcomes of the staff, excellent service and pleasantness of hotel crew. A special thanks to Kim, Alexis and Chas for making our stay a memorable weekend.

Teameh 11/10/2018

Location is good, backs onto Ala Moana Canal, 3 blocks from beach. We booked a studio kitchenette so we could make breakfast and snacks. Room was clean with generic but modern decor. Note...we booked through the hotel and not one of the condos offered by private owners. We had a minor issue with the balcony door and it was repaired within 10 minutes of us calling the desk. And when we mentioned the bathroom fan was rather noisy he took a look, removed the fan and returned within 20 minutes with a new motor that barely made a sound. That’s service!

Caleb728 (1248 A ihi ihi Place wahiawa) 11/08/2018

We checked in for my wifey birthday staycation.the receptionist was really good and friendly. I asked him if we can move upper floor. He glady give it to us and also make sure we stayed on the diamond head view. He is the one who recommend it. . We feel safe in this hotel condo because all entrance is closed for guest and owners. Only those with card keys can open the door and even the elevator.one of the best hotel condo in waikiki. Thumbs up ..

scottgA8147YD (Honolulu) 10/04/2018

I have stayed here many times throughout the years and I still enjoy it. The rooms were remodeled a while back and it’s probably time to do it again but it’s still very nice and for what you get the price is pretty good. Great pool and spa area to relax. Definitely will be back.

12karren (Auckland, New Zealand) 09/21/2018

We stayed here in june for 3 days at the begining of a 3 month trip overseas. Lovely spacious room comfortable large bed and great bathroom. Everything was clean and the only negative was we had to pay an extra $25 per nite for use of amenities eg pool. This was something we were not aware of and even though not using the pool still had to pay. We would stay there again and ate at the international market place around the corner which had a great selection of different meals

misspage23 (Fort Mohave, Arizona) 09/18/2018

We love the Aqua Skyline At The Island Colony in Waikiki, HI. The staff are helpful and friendly. If you are looking for a quality and comfortable hotel, then the Island Colony is just for you. However, if you are looking for an expensive fancy hotel, you should probably try the Ritz, Trump, or Hilton Hawaiian Village. This recently updated hotel sits back on the canal (so it’s a little quieter at night), but, it is only 2 blocks from the beach and right in the middle of Waikiki's best shopping and dining. The Island Colony is the tallest building in Waikiki, 44 floors. The updated, clean, and comfortable studios and one bedroom suites offer well equipped kitchenettes with spectacular panoramic views of Waikiki's skyline, Diamond Head, and the ocean. There is a coffee shop located in the lobby with limited hours. Hotel registration is open 24/7. The 24/7 maned security desk is in the elevator lobby. You must use your room key to enter the hotel/elevator lobby and to retrieve an elevator... this made me feel safe. There is an on-site mini market, laundry facility, Gym, barbecue area, pool, Jacuzzi, and sauna. This hotel has Free WiFi, free movie rentals, and free newspapers. On-site parking is available for a daily fee. Honestly, you won’t even need a Rent-A-Car. But, if you want to venture out of Waikiki, may I recommend just a day use rental car at the enterprise located just downstairs. Everything is pretty much within walking distance. Or, the Aqua Resorts offers a free 30 minute shuttle with several stops in Waikiki and at the Ala Moana shopping center located just outside of Waikiki. Just down the street from the shopping center you can find a Super Walmart and the Convention Center is located about a block away too. Otherwise, The Bus system is very convenient. This hotel does have a Resort Fee now. Also worth mentioning is that the Island Colony management offers guests access to the roof top once a week for free cocktails and appetizers. Also, most of the west facing higher floor rooms are able to watch the free Friday night firework show.

BestWA (Tacoma, Washington, United States) 10/23/2018

We knew there was a chance the reality would not match the pictures so we were not disappointed. Overall, the hotel is worn but clean. It's HI so we anticipated having to share our room with a few extra guests (roaches) which we quickly evicted with a shoe. If you just need a place to sleep and bathe for a reasonable price, and close to the beach, this will probably work for you. If you're looking for luxurious accommodations and amenities, this is not for you. Turn one way and you're at Denny's; turn the opposite direction and you're at Starbucks. Walk across the street and you're on the beach. If you keep walking (15-20 minutes depending on how fast you walk), you're at Cheesecake Factory and a high-end, designer shopping center. We stayed 4 days and 3 nights combining business with a working vacay.

SarahS_07 (Rockhampton, Australia) 10/13/2018

First of all, location of hotel is good, friendly staff and hotel room was comfortable. However, wifi was absoloutly abysmal. Was told to connect to the hotel wifi with strongest signal...this did not work at all in the room. It would constantly drop in out of service or it would connect and then disconnect after about 1 minute. Air con wasnt working for first couple of days, didnt worry about it as there was a nice breeze. Notified reception when it was needed as it was muggy. It worked for one day and went to use the next day and didnt work again. Didnt bother asking to get fixed again as the breeze came back for the last couple of days.

SFcatamount (Denver, Colorado) 08/19/2018

Our family of three was in Oahu for a couple nights before hopping over to another island and the Ewa was exactly what we needed: a reasonably priced, comfortable hotel in a good location for a short stay. Pros: Price (relative to other places in Waikiki), location (short walk to the beach and pretty easy access by car to other nearby sights). Comfortable beds. In-room fridge was handy. Lots of eating options nearby for all budgets. Our room was on the seventh floor and we enjoyed a quiet, undisturbed stay. No lanai but could catch a glimpse of the ocean from the window which was unexpected. Front desk staff helpful and friendly. Cons: Yes, it's an older property but seems well maintained. The one elevator is old and slow, but better than nothing ... just be prepared to wait. Parking is nearly non-existent and expensive (par for the course in Waikiki). Of those that do exist, the spaces are very tight and hard to get into. We felt lucky to find the Ewa and I must say I've spent more for lesser places in previous trips to Waikiki.

nko2801 (Austria) 08/12/2018

Good-bad-good: Good: Location is great! Right in Waikiki and Diamondhead in sight. Numerous shops and restaurants very close. Bad: When we first got there, they put us in a tiny and umbelievably noisy room. It was like sleeping IN the elevator and RIGHT NEXT to our neighbors' TV. Would have ruined our stay on Oahu. However,... Good: ...once we talked to the front desk they immediately gave us a beautiful and quieter room and we had a wonderful time!

drkreitzer (Cedar Rapids, Iowa) 07/12/2018

Awesome location lovely staff but hidden charges the anemities cost you 17.00 a day extra on your bill. Not sure why everything can’t just b straight forward That charge was for newspaper which I never saw and shuttle service which I never used and internet we are in the middle of a medical emergency and really don’t need the surprises added to an already expensive scary time

Simon T (Greater Melbourne, Australia) 11/15/2018

Great location, free shuttle bus options available to shopping centre. Very helpful staff. We arrived two days late due to bad Australia airline. We emailed our issue and everything was handled with ease. Walking distance to everything Waikiki. Great restaurants and bars all close by.

bombJOVI (Qualicum Beach, Canada) 11/15/2018

This was my 1st Hawaiian vacation at Aqua Oasis. Everything about my stay was fabulous! All the hotel staff were friendly & most helpful. Special kudos to my chambermaid PRINCESS (her REAL name)...She was superb! I will sooooo be back at Aqua Oasis for my next fall 2019 vay-cay! Photos attached were from past Friday night's stellar beach fireworks from Aqua Oasis' stellar 7th floor balcony!

Vacation49037015219 11/11/2018

I made reservation at this this hotel through my company travel site. After reading the reviews I felt it would be a good place to stay. Boy was I miss lead!! When my husband and I our two friends landed at the airport, I called the hotel to see if our rooms where ready. They said no but we could bring our stuff and leave it with them. This was at 1158am. I told them we were going to drive the north shore and would be back about 6. When we got to the hotel at 610pm they told me our reservation had been cancelled. WHAT I ask them by whom and when. I was told that the general manager had cancelled it at 1208. That was 10 min after I had called and asked if our rooms were ready. WOW! I had the front desk young man call his boss who cancelled it. He did and we were told they could not get the credit card on file to accept a charge. I told them my credit card had been having issues since I was not in my home state. I told them the travel company I work through makes it so we dont pay til we check in so why were they trying to run my card without me present. I had other credit cards I could have given them. They said they called me, and I showed them my phone log, and they did not call me. So I asked for the head person of the hotel. She came down to the lobby and I asked her why she cancelled my reservation when she knew we were in town and going to be there. She told me the room had to be paid upfront. I told her my travel company has it set up so we pay when we check in. She then informed me I had no reservations and needed to leave her hotel. You see the Wikkki area was sold out, we had no where to go. Because we had a cheaper rate than what others had, cancelling our reservations let her book others in those rooms at a higher price. We were just asked to leave. They are a RIP off!! We did find another hotel after alot of effort, and my credit card worked just fine for them. STAY AWAY FROM THIS PLACE!!! The management only cares about how much money they can make. They treated us with disrespect!! I have worked with many hotels in my line of work and have NEVER had this happen to me.

MapleLeopard (Seattle, Washington) 11/08/2018

We've stayed at this hotel 3 times and absolutely love it! If you want an authentic Hawaiian experience, this is the place! The lobby is a relaxing hideaway with a vintage vibe. Oh & that breakfast-wowza!

Carol M (Dapto, Australia) 10/17/2018

Although adequate for the price & a good location for the heart of Waikiki so disappointed with the overall service.We booked months in advance with another couple stipulating are needs & that we would like to be close to each other so arrive & ended up with rooms so far apart I mean different towers! Found most of the reception staff couldn't be bothered & I advise that it's a scramble for the continental? breakfast not enough seating & even worse when it rains as only half the terrace is covered.So unfortunately this hotel has been crossed off my list for future stays by the way music blaring from street level until about 1.00am if you are unlucky enough to be in the wrong tower