Grant U 10/15/2018

Kudos to the front office staff trainer! The awesome view and recently renovated room turned out to be a bonus, after having received terrific customer service at check-in. At the front desk, Brandon provided a wonderful info briefing, then refused a tip despite my insistence. During my stay, I was so embarrassed having to ask the front desk questions that a local like me should know, but the patience and attention that guest service agents Lovela and Jen assisted me was pure "aloha." The room, with everything I needed, was clean, spacious, and quiet. The atmosphere of the hotel is more like an upscale condo, as guests and staff are respectful of disturbing the peace. I had a deep, full night's sleep and actually slept in for the first time in months! Not to mention the full-sized fridge with icemaker! I could never go back to a tiny cube fridge, and I saved money by cooking in the full kitchen. Beats the heck out of using plastic utensils with paper plates like hotels with dollhouse kitchenettes. Overall, excellent service, wonderful amenities including endless DVD and PlayStation selection, clean newly renovated facilities, location so close to the beach, and top notch staff make this a precious gem in the guise of a 3-star hotel.

Atlantia1 (Rockingham, Australia) 10/15/2018

Located slightly back from the beach (approx 150 meters) you seem to get either a mountain view or beech view depending how many floors up you are. This hotel is under renovation presently, but we had minimal disruption while we were there. We had One bedroom, with lounge (sofa bed) choice of bed/s in the bedroom, so can comfortably sleep 3 or 4. Kitchenette with microwave, fridge that produced ice cubes automatically. The service from the staff is outstanding from the front desk receptionist to the service attendant that cleans the rooms each day. Keep an eye on this place as it will improve over time. Beware extra $25 per day for amenities fee on top of cost of room.

Da M 10/11/2018

The hotel is old and no update in the room, however, the location can't beat that! It is only 1 block away and closer to the Zoo. They offer bed-making everyday so nice and fresh towels! kitchen in the room is functional for making every meals if you wish. It was not my choice of stay, but it was ok.. I wouldn't mind staying there again :)

Alanh453 (Melbourne, Australia) 10/07/2018

We were booked for 6 nights here, when we arrived we were told the aircon would be off for most of our stay. They said they would have notified our travel agent, but he never got anything. It's very hot and without aircon would be very uncomfirtable, they offered a room at another of their chain, so we have moved. Yet to see what it's like. A real muckup, we only have 5 days here and one is spent packing and moving again. Not very impressed. Will see how the Pacific Monarch turns out. If we had known about the aircon we would have booked elsewhere straight away. We come a long way for this only to waste all this time.

amorbug 10/07/2018

We stayed two days after a cruise. Next time we will definitely stay longer. We were a group of 12 so we rented two condos. The staff was friendly and helpful. The rooms were comfortable. The views were amazing. Convenient location, walking distance to Waikiki beach, etc. Pool was nice. The fact that you have a full-size kitchen and that there was a laundry room on our floor, was great. Next time we will stay here again and for more time. Although we enjoyed our cruise, the two days in Honolulu were the most relaxing and enjoyable. Thank you!

amydadi (New York City, New York) 10/17/2018

This hotel is located in the perfect area, with great service and friendly staff. Super cute design and fair pricing. Loved the restaurant and all of the programming. Lots of amenities and the room was clean.

LightPacker725466 10/16/2018

I just came back from 5 nights at The Surfjack celebrating a special birthday with 4 other friends. The hotel was fantastic, the decor was gorgeous, the little additional amenities appreciated and the staff so very friendly and helpful. It was the perfect base for us and the 3 bedroom suite was great. Highly recommend the restaurant and especially the Bloody Mary’s are the best we have ever tried. Nothing was too difficult for the staff and they were so helpful with advice, making bookings at other establishments and just always smiling. Very impressed with the management meeting we witnessed one morning with all staff looking genuinely happy to be there Would definetly stay again and would recommend to families, groups etc

Lucy W 10/15/2018

We planned a happy hour event with the Surfjack hotel in October of 2018, and could not have had a better experience. We hosted 120-150 people in the outdoor area of the Surfjack, and in addition to the space, the hotel provided the food, drinks, and (amazing!) live music. All event attendees were absolutely abuzz with how incredible every element was - and this is truly because of the amazing work that Natalie, Jordyn, Ross, and the entire staff of the Surfjack did in planning and running the event. No detail was left uncovered, and their attentiveness before and during the event was unparalleled. Also, the vibe of this hotel is absolutely incredible. Highly recommended for an event, but I'm also dying to stay there myself!

kwittersheim (Atlanta, Georgia) 10/14/2018

We spent time in an old school experience Hawaii hotel, a private resort, a major chain resort and the Surfjack. Great vibe, service, food and location. if we hadn't been so focused on beach time we would choose this hotel for our main base camp.

hinakoro 10/13/2018

初ハワイ3世代旅行の前半に4泊しました。街中の便利な場所にあり、どこへ行くにも便利でした。 お部屋はリビングルームのついた部屋で夜みんなで団欒したり、ご飯を食べたりもしやすくまるで自宅のように過ごせました。センスの良い家具やファブリックが良かったです。 何よりも到着した瞬間からホテルのスタッフさん達が温かく迎えてくださり、感動しました。ジョークを言ったり、子どもと遊んでくれたりして、2日目くらいからはSAIさんというスタッフさんは子どもの名前も覚えてくださっていて、出かける時や帰ってくる時に、いってらっしゃい〜的な感じで子どもを名前で呼んでくれました。 初ハワイでの1番の印象は色々な場所で地元の方が優しくしてくださったことですが、このホテルのスタッフさんたちも皆さん良い方ばかりでした。 後半はこちらのホテルと比較するとグレードの高いホテルに泊まりましたが、アットホームさやオシャレ感では負けていないと思います。特に自宅のように過ごしたい方はぜひこのホテルをおススメします。またいつかハワイに行く時は利用したいです。 Thank you,Sai and Krystle!! I enjoyed staying at this hotel sooo much! See you again!

Jordan H (Chicago, Illinois) 10/09/2018

Recently stayed here for 4 nights and the hotel has a great location, it’s walking distance to everything you need. The beach is a 5 min walk away and all the shopping is located right there on the same road as the beach The hotel is a little older hotels but is kept well maintained and the staff was friendly. The on-site concierge was super friendly and helped us out with booking tours. Pool area is super cute and clean but kinda small and only has a few chairs. Our room was super comfortable and very clean with a nice view of the pool with 2 balconies. I would for sure recommend this place to stay cause it is so close to everything and you can walk everywhere you need to go

Rebecca S (New Orleans, Louisiana) 10/04/2018

This was our 1st time going to Hawaii but my brother wanted to get married there so we said why not. The flight from New Orleans was incredibly long but forgotten once we arrived. The Aqua Bamboo was the perfect place for us because it was located near everything. The beach was a couple of blocks away but we had a view from our balcony of the beach and the mountains. There were also a variety of shops, restaurants, and bars within walking distance. They were also close to the hop on hop off Waikiki tour buses which were extremely reasonable with very knowledgeable guides.

sunseeker17 (salmon arm bc) 09/19/2018

We stayed at the Bamboo, Jan 2018... loved it! Was excellent location! Great staff. Pool area have a lovely tropical feel to it. We had a 1 bedroom kitchenette, was great have the amenities to cook. We were only a very short walk to anything, beach, food... I really can not fine any negative to say... we are actually planning on going back again soon.. ( we have stayed a three Places in Oahu.. our Favorite)

KrunkensteinYYC (Calgary, Canada) 08/28/2018

We were here in August when Hurricane Lane was hitting the islands. Before the hurricane, temperatures were in the 30s (celcius) and I have to say the AC in this hotel is top notch! Although the decor is a little dated, everything else was great, especially the staff. We were supposed to leave the day the hurricane was forecast to hit Oahu, so in the middle of the mad rush to re-book flights and accommodations, dealing with the Bamboo staff to extend our stay was quick and easy in a pretty stressful day. Location is great, a couple blocks away from the beach, supermarkets, restaurants and ABC stores. Bus stops were also very close and the heart of Waikiki is only about a 10-15 minute walk away. The only thing about coming in August is that you might want to bring earplugs with you as the AC in the rooms is loud and in August, there is not way you will want to turn the unit off, even at night.

ecyoj53 08/27/2018

The staff couldn't be nicer or more accommodating!! They were awesome from beginning to end. However, we were sadly disappointed, as the pictures we viewed did not reflect how old this facility is and not the best maintained. They are also very close to other hotels, and the noise carries easily.

Matjaz B 10/15/2018

hello, we ware staying in small (20m2) room. the room was clean and maintance, but you can not get perfect room for a 100$. the last evening we saw two bugs in the bathroom. a location was good to reach waiki and the local buses stops close. the stuff was very friendly and the breakfast was fine. in the lobby there was also the water to file up. they could clean in front of the hotel, because there was a lot of waste in front of the hotel. br matjaz

JuliaW4075 10/13/2018

The Hotelrooms are nice and clean. Its close to waikiki beach :) Why i give this bad rating: As we checked in, we asked for an late ckeck out, at 11 PM. The woman an the counter told us, that we had to pay 75 Dollars and could check out at 11 PM. This was great. But at the check out day we get told, that this was a misunderstanding, and that we have to leave the hotel at 7PM. There ist nothing they can do about it. it was their mistake and they made it to our problem. On top -the breakfast is horrible. Never had such a bad breakfast. Cheap products prepared without effort. -there is no fitnessroom. There are some Training Tools at the ground floor (outside from the lobby).

suzanne m (Brisbane, Australia) 10/07/2018

Stayed here in September 2018. Booked this through booking.com Rooms are old and dated. Air conditioning is so noicy and doesn't cool the room. Made the mistake of booking a superior room thinking this should be nice. However superior room here does not give you a lounge to sit on or a kitchen unit. Asked to be upgraded to a deluxe room had to wait for a week for a change of room. While waiting for the change in the superior room had a scheduled visit from the pest man. Who came through the room to spray for pests. Finally shifted to the deluxe room. Which gives you a lounge to sit on and a kitchen sink. The mini fridge is in a cupboard and the smell every time the fridge was opened was disgusting. The accommodation also came with breakfast. Avoid avoid the so called buffet breakfast was terrible only went once as opted to go elsewhere. The staff are the rudest you will ever come across. The food was terrible. You are even expected to clear your own table. Would not recommend this hotel. Would not stay here again.

Lee L (Gold Coast Qld) 10/04/2018

Probably the worst place we've ever stayed by far. No customer service other than tour information. Certainly no general knowledge of the area when asked to some staff. They advertised as featuring disability friendly i.e. personal disability lift as well as hydraulic chair lift for pool access. That's the only reason I booked this hotel and cost of course suited our budget and not too far to walk to beach with wheelchair, advertised as 3-4☆ on booking dot com. The lift worked once going down to street and never again during our stay nor did they bother to fix it or attempt to. The ramp out front stops at steps. Ramp in side says no prams or♿ disability. No wheel chair can get up or down the step to ramp that goes nowhere. I went for a swim in the pool which I thought I could manage to get in by myself, with aid of the handrail,however the top step,which looked achievable, certainly wasn't,which I unfortunately found out was way too steep and felt like it nearly ripped my leg off. The pain was excruciating. There was no signage to say' beware steep step'anywhere! After trying to ease the pain by swimming and moving about in the water. I needed to get out. I couldn't get out no matter how I tried and asked for the hydro lift to be available to staff in outside area. I asked if it worked,as I may need it. He told me "yes, it did".I asked for help. Eventually someone came,no communication to me whatsoever. Took out the battery after punching buttons. The battery didn't work. Three & half hours later(which in that amount of time caused eczema on my body and limbs from pool chemicals, i later found out)When i complained about the lack of communication to me or husband of what was going on,I was told battery needed to be 25% to work and it was only at 17%. All this time the battery still wasn't charged nor was there a spare. Throughout this period of time there was no communication from any of the staff. Only after I and my husband complained, to any staff walking by,and his, numerous visits to the service desk, to ask for assistance or at least some sort of communication,did the duty day manager finally appear. A Spanish guy I was told can't remember his name.His problem solving was ridiculous. No other staff assisted either. He preceded to tell me that they "never use the lift,maybe twice in 50 weeks". "That this was a...(he didn't finish the sentence)that there's other hotels like Trump Tower and high end ones down the road etc I could have stayed at". A full on discussion proceeded for about 15 minutes about the area and low sociological housing development etc taking place. That had nothing to do with me. After telling him i needed to get out and to get something for me to stand on as I couldn't get a leg up onto that top step as I injured my muscle when i got in. I told him to get a brick, so i could climb up to that top step. I'm 5'2" not 7'. He asked if i got in myself and i told him i had as it looked like a normal step. I tried to check, to feel but fell as the reflection was deceiving. He disappeared for a while and brought back a wooden crate. He said "will this do? Try it" Which I replied "you try it". He didn't but expected me to. I had get out with the help of my husband and him lifting me onto it, then out. A risk! I was scared. It was a flimsy pinewood, crate that if my footing was wrong i could have snapped the pinewood and gone straight through. I that told him there should be a signage. 6 days later the crate was still there on the side of pool. The hydraulic lift into the pool hadn't been fixed neither had the disability lift to carpark. Or any signage placed there. This could have happened to anyone. There are other steps built into the pool wall, that kids could manage but not too many adults could. Certainly not disabled or elderly. I swim for exercise as I cannot walk very well. Yet they still take money for disability false advertising. There were quite a few guests staying there that had assistance aids e.g. wheel chairs n walkers. The gym is non existent it's one piece of equipment in outside in open space n weather, next to dining area. 7 hours people waited on 27th September,2018 just to check into rooms due to early morning flight. No communication again. Breakfast,(don't even bother,go down the road,it was disgusting with rude miserable and disgusting service)advertised as all you can eat,you wouldn't want to unless your Asian as its designed for Asian palate. Scrambled eggs n noodles which looked like a bit of onion or cabbage nothing else,spongey pancakes every day. Stale bread,n day old cakes. Red cordial instead of fruit juice. The only thing descent is room cleaning service. Even the transfer man was lazy,didn't want to lift luggage let alone speak politely or smile. The rooms were as small as cupboards with mirrors on two walls like an FBI investigation room only twenty times smaller. Shocking place to stay!

stephenwilliams99 (Baltimore, Maryland) 10/03/2018

Aqua Aloha Surf Waikiki: I stayed for a week. the breaskfast sucked. No bottled water in the room. No tea in the room. It's an old hotel and it shows the carpet looks very old and the wall paper is falling off the wall. No set time when they cleaned the rooms. I would leave every morning at 7am and return around 1pm and my room still wasn't cleaned. I was out walking around, swiming and I want to rest/relax but I couldn't because I room was not ready. The best thing about the hotel was the price, the people who worked there were very nice and the location for me... I didn't have to rent a car - everything I want to see and do was in walking distance. I would stay there again because of the price and location only.

Nevichka1 (Honolulu, Hawaii) 10/09/2018

This was not a vacation stay. We had to get our stored things out of a storage facility and send them off island and needed a nearby 'staging' location. We live on Oahu. If this hotel had been priced cheaper, I would probably have given a 4 star rating, because the staff is friendly and helpful and it is well-located. However, at $140 a day, I would have expected more meticulous cleaning - the windows had previous-occupant kiss marks on the windows and the bathroom mirrors were not cleaned consistently. I have paid more in Waikiki and gotten more, so at this price, if I were coming to Hawaii for a vacation and expected to be out all day, paying more might not make sense. Expecting more at this price is the problem. I guess I had the same feeling I have when I get a coffee at a restaurant and there is lipstick already on the cup. Seems they're just not careful and maybe a little run down. I noted that the tub had been resurfaced and the surface was peeling (though the water pressure and temperature were amazing!), the coffee maker left a mildewy taste to the coffee, the microwave had dark stains that looked like mold (though I tried to clean it and it seemed embedded, not surface) and the beds sometimes looked like a kid had made them, e.g., with lumpy sheets under the blanket. A couple of nights I was awoken by loud noises from the room next door and somebody smoking pakalolo on the next-door lanai, but that isn't the hotel's fault, I guess. I love Hawaii and I and most visitors are delighted to get a chance to be here, so if you think these observations are picky, look at the good stuff - fresh apples on the reception desk for free, a water and coffee station in the reception area, a manager's night with free snacks and music and free DVDs and, as I said, lovely staff.

FamigliaLaBella (Adelaide, Australia) 10/01/2018

Recently stayed at the Aqua Palms Waikiki, for a Conference. I chose this property, for its price and location to Duke Kahanamoku Lagoon (10min walk) and Kahanamoku Beach (15min walk). The lagoon is a great spot for kids to have a swim. The room is spacious, with my room having two queen beds (great for 2 adults and 1 or 2 kids), and all rooms have a fridge, iron and ironing board, bathroom amenities, a good selection of TV channels, adequate size balcony and if you are lucky, get a ocean view. The property also has a pool, a bbq area and offers car parking at a charge. Kalakaua Ave, which has all of the shops, restaurants, bars and so is a 7-10min drive or a 20-25min walk away. Ala Moana shopping centre is only a 5min drive away and the property gives each person a free return shuttle pass to the centre. The property has a ihop on the ground floor, where you can go for breakfast (or lunch and dinner) and you may also get a discount, as you are staying at the property. There is 2 ABC stores (convenient stores) within a 5min walk and plenty of restaurants within a 15min walk, like asian, Australian steakhouse, Italian, bbq, burgers and so on. Contact me to manage your next holiday at john.labella@travelmanagers.com.au

Ashleigh K 09/23/2018

Great location, about a 20 minute walk to Ala Moana Centre. You’re in reach of bus stops, ABC stores, cafes. The staff are good, the rooms are just right. The hotel was affordable, we’ll be staying here again when we come back to Waikiki.

Nancy N (Cleveland) 09/21/2018

This was my husband and my first trip to Hawaii. We stayed a week at the Aqua Palms. Hotel staff responded quickly every time we called for help, whether it was extra towels or fixing something in the room. They fixed a slow running bath drain and a toilet issue both efficiently and completely to our satisfaction. They gave us a tutorial on how to use the room safe as there were no instructions and we couldn’t figure it out. We had a free movie rental and couldn’t get it to play on the PlayStation in the room. Maintenance came and literally took the tv off the wall to get the wires hooked up correctly and working. Every single person on staff was warm, friendly and helpful. There was a basket of free apples in the lobby every day at the front desk. They had a dispenser on the wall by the front desk filled with free reef-friendly sunscreen. We rubbed some on every day and it worked great. We got the ‘free’ breakfast package. You get to eat at the IHOP next door or the coffee shop on the corner. Both provide basically the same choices for your breakfast. You select from a specific list of eggs, meat, carbs like toast, hash browns,pancakes, or French toast. Those are your only choices. I can’t eat a cooked breakfast every single day and would have loved to just have a bowl of Cheerios and fruit but that wasn’t allowed. I ended up buying some at the ABC convenience store around the corner and some milk for the room fridge and ate my breakfast in the room. On Sat morning when we needed to check out the dining options were so crowded we couldn’t use our free breakfast. So basically we wasted quite a few of our free breakfast certificates. Only choose the free breakfast option if you want a hot breakfast every day. Also you can only get coffee OR orange juice. Not both. WiFi was the best I have ever had in a hotel. Worked great. We used the beach chairs and beach towels several times and greatly appreciated that. We took the free shuttle to the mall/Walmart one day and it went smooth. Later in the week we wanted to head to Waikiki beach (it is a hike) so we waited for the shuttle. We could see where it was on their app. They say they run two shuttles but we never saw two. We knew the route they were going so we headed down to a nearby stop at the Ilikai hotel and waited for almost an hour for a shuttle bus to stop. We could see on the app map that the shuttle was finally getting to our stop and we were absolutely shocked when the shuttle drove right past the stop and didn’t even slow down!! We had just wasted an hour out in the blazing heat. We went back to the Aqua Palms and complained and the concierge lady explained to us how to take the trolley. After that we used the public bus and the trolley. Before our trip I had researched transportation because we didn’t want to rent a car every day and selected Aqua Palms due to its free shuttle and proximity to the bus and trolley stops. I am giving this only a 3 rating because the hotel contracts with this shuttle service and then has no way to satisfy the customer when the shuttle service only runs one shuttle a day or doesn’t even stop to pick up people. This supposedly is part of your $25 day amenity fee you pay in addition to your room rate so we surely did not get our money’s worth on that. They have a few washer and dryers in the hotel but they were always in use so we ended up walking down the block with a suitcase full of dirty clothes to a laundromat instead. We had a balcony room and a nice partial view of the ocean. It was right on the street and there is constant traffic and noise so not a pleasant balcony to just sit out and enjoy reading a book or watching the ocean. It stays busy til all hours of the morning. I slept with ear plugs in. The location is great. You can walk to many places and it is close to the Ilikai hotel where many tours pick people up. There is a outdoor shopping village across the street which was nice to stroll through, a couple ABC stores within walking distance, an Urgent Care around the corner, and a beach close by. We walked to several restaurants for dinner during our stay. It has an air conditioned lobby, which surprisingly not all hotels have there and that is such a wonderful welcome while waiting for a taxi or after a day outside in the humidity and heat. Both my husband and I slept well on the mattress and the air conditioning worked well in our room. The shower had really forceful water pressure which I enjoyed but if we had brought our son when he was younger he would have freaked out. Although it was always busy outside with traffic and pedestrians, the day we ventured down to Waikiki beach we encountered wall to wall people on the streets and the beach. So in comparison, this location was much easier to get around and the beach close by became our preferred beach. All the beaches on the island are public beaches so you don’t have to be staying at a hotel to use the beach outside their property. Even though Aqua Palms was not directly on the beach, it was no problem to walk to a beach or cut through an ocean front hotel to access the beach. Nobody questions you walking through other hotels so even staying at the Aqua Palms a few blocks from the beach is not a disadvantage. Overall with the exception of the disappointing shuttle experience and limited breakfast choices, the staff was superb and this was a good hotel for us.

aussgirl (Sydney, Australia) 09/16/2018

We arrived at the hotel early yesterday morning hoping to leave our bags while we went out sightseeing. The first comment to us was how early we were and check in was at 3. The next comment was they were overbooked and had moved us to another hotel. Really, at 7 am? It was very obvious we had been bumped and the room sold for a higher price. Our booking agent was not notified and neither were we. After a 9 hour flight this is not what you want to deal with. Very, very poor service. Could not recommend this hotel at all.

Michelle G 10/17/2018

The hotel itself was nice besides a few roaches in the bathroom. Shame on this hotel being misleading in their billing and services offered. I booked directly through the hotel thinking that my fees & taxes were included since it said it was on my confirmation receipt that I paid $52.36 as a fee (not taxes that was additional). Upon arrival, I was charged an additional $25. per day ($50 more) for activity fees. Also, I had called to check to make sure they had a shuttle before I booked & was told “yes, it run every 15 minutes”. We went downstairs to catch the shuttle and to our surprise was greeted with “you would be better off to pay to use the trolley, cab, or Uber” because the shuttle only went to their sister hotels and only run every hour or so. It did not start my day off in the greatest mood. So, no, I wouldn’t book at this hotel again. There are mannnnny top notch luxury hotels that would have been the same price and hopefully been upfront about what they were charging and offered at their hotel. I’ll also add that I think an area closer towards diamond head would have a better beach area. The beach was a good hike from Ilikai; and ,the beach itself was beautiful but the sand was like gravel and had really sharp rocks.

Janet M 10/15/2018

We enjoyed our luxury suite. The ocean front view has the perfect view of the sunset. It was beautiful. All the staff we encountered during our stay were great! Very friendly and eager to help. The attached restaurant “Cinnamons” was pretty good. We enjoyed lunch and cocktails and numerous occasions. Our house keeper was absolutely fabulous!! The only downside to our room was the bed. The bed was hard and the pillows were way too soft. We didn’t sleep the best, but that could have something to do with the 6 hour time difference we had.

Lisa G (Sydney, New South Wales, Australia) 10/13/2018

We booked this hotel room through Expedia as it was a great deal. Different to the condo apartments for holiday rental. One night accommodation at the actual hotel part of the Ilikai. Such wonderful service upon checking in. We were able to get in to our room well ahead of the usual checkin time. The reception staff were lovely. Room big enough for 3 adults. Very comfortable and clean. Will definitely book a hotel room over a beach rental now. Better value and more updated room. Thanks Ilikai for making our last night in Waikiki so great.

Kylie O (Dunedin) 10/11/2018

You can access everything at Waikiki or Ala Moana from here. Great kitchen in room, but struggled to find food to cook nearby! Eventually found Target at Ala Moana centre, highly recommend this as we could cook breakfast and the odd dinner in our room. Very quiet at night, great sleeps for the week we stayed, would happily recommend this to others.

Lauz3112 (Perth, Australia) 10/11/2018

Just checked out of the Ilikai after a 4 night stay. We had a great room with ocean and Marina views. Large rooms with full kitchen so was great to have breakfast in our room to save some money. The staff were friendly and a special thanks to our Housekeeper Francis and Wayne (I think) at concierge for booking our transfers and helping with directions etc. Loved the location as it is a bit further away from the hustle and bustle but still close enough to walk. Also close to the Ala Moana shopping centre. Only thing I would recommend would be having a few more umbrellas at the pool. Got very hot with no shade.

Wayne M (Pago Pago, American Samoa) 10/17/2018

Check-in with Alice and Carlos was efficient & the warm smiles of recognition was quite welcoming. Our week stay was trouble-free & Debbie, Alice & Carlos always asked if we needed anything each time we passed the front desk. This time we ate @ the Pagoda most times because the food is significantly tastier, more convenient, and better deal than eating elsewhere. We usually stay on the 11th floor but opted for the 5th as it's handier for my bad knee & amount of shopping we usually do when there. Our room was clean, the aircon worked perfectly & service by housekeeping was excellent.....we always enjoy our stays here because everyone is always so genuinely cheerful & willing to make our stay enjoyable. We were able to walk to Walmart, Walgreen's & to some of the eateries which are all within walking distance from Pagoda. For places further away a taxi is only a phone call from the front desk if there isn't one waiting in the front. I love the ambiance @ the Pagoda and truly an oasis in the midst of the hectic touristy scene in Waikiki. This has a more "family" or "ohana" feel to it and quite comforting, genuine and laid back! Of course, the Pagoda wouldn't be what it is without the people who make it such a memorable stay & the staff here will move mountains to assist you!! Thanks....without a doubt we will be back for sure! Our special thanks to Carlos, Alice and Debbie. If you moan and groan.....you'll never be happy wherever you are! Smile & you'll get smiles in return! Aloha and a hui hou!

Glenys151 (Sydney, Australia) 10/03/2018

We enjoyed our one night stay at the Pagoda on our way to Las Vegas. The hotel was very comfortable and in a convenient location to Ala Moana mall and the top of the Waikiki strip. Our room was spacious and well-appointed. The hotel’s facilities were good and included a pool, on-site convenience store and an attached restaurant. We had both dinner and breakfast in the restaurant and we were very pleased with the food and service.

P8010OEmarionh (Pohnpei, Federated States of Micronesia) 08/28/2018

I had booked a room at the hotel directly with Mr. Kelly Bokin, Guest Services Supervisor, and I cannot thank him enough for the excellent services provided...from booking a room to checking in and checking out. The room provided was just the right size and accommodated my needs without any hassles. It is away from the noise and crowd of Waikiki Beach but close to a major shopping mall (the Ala Moana shopping center), Wall Mart, Ross, and other convenient stores within short walking distance. It has a good restaurant adjacent to the hotel and located near other restaurants with varied cuisines of choice. What I like best about staying at the Pagoda is the friendly atmosphere and excellent spirit of aloha displayed by the staff. I always stay at the Pagoda Hotel during my visits or transit through Honolulu and will continue to do so. I would highly recommend the hotel to other visitors who are looking for a good reasonably priced place to stay in Honolulu. M. Henry

Sally Ann D 08/28/2018

I stayed at the Pagoda from Aug 20-26 2018. The room was very clean and the bed was very comfortable. I like staying at Pagoda because of the location, it is very convenient to stores walmart and the mall. Mr. Kelly Bokin was very helpful and professional from when I did my booking to when I checked out. Hurricane cause a disruption in our travel plans, but Mr. Bokin was there to assist us. Thank you so much Kelly!

purnimapuran (Savusavu, Fiji) 08/13/2018

The service was very good I like it especially the front desk Alice and Carlos they help me a lot even Cora at housekeeping the room is ok but the problem there's some bugs but they are very accomodating to move me to a better room.

Blythe L 10/17/2018

This hotel has a good price for what it is considering the prices of other hotels in Waikiki. If you are dead set on staying in central Waikiki but don't want to pay the price of a big name hotel, this is a good option for you. However, the rooms are musty, poorly lit, and don't feel very clean; the lobby and elevators feel old and are often over crowded; and there are no real extra amenities to speak of. If I return to the area I will likely save money by staying farther from Waikiki for a nicer experience, or else just pay for a big name hotel.

lanfibacx (San Carlos, California) 10/17/2018

Very outdated rooms and property. Very poor condition of room. Shower clogged and it smelled of urine. There was rust on the floor near the bathroom sink. The carpet had toe nail pieces near the night stand. Some parts of the wall in the toilet area and rooms areas was crumbling. The carpet could have used better vacuum suction. The curtains were very worn out and did not block out any light. The musty smell in the hallway was a bit overwhelming. If you don't mind these things this is the hotel for you.

cschut352465 (North Pole, Alaska) 10/16/2018

This is an older hotel with great personality! Nice location for shopping and good walking distance to the beach. The tea in the lobby is the best! When we needed directions, the front desk staff looked up maps and printed them for us. If you are looking for great amenities, the free admission to Bishop Museum and discount to the Aquarium were awesome!

katieann244 (Kaneohe, Hawaii) 10/16/2018

It is a very average hotel - bed is average, paint on the walls is a neutral color, no weird smells, clean enough but nothing luxurious or cute about it at all. The only reason I gave it a 2 instead of a 3 was that at check in they slapped another $60 in amenity charges and parking fees on what I thought I'd be paying. They said booking.com should have made it clear but in my opinion it should have been made more clear. I would definitely stay a couple blocks down at Vive Hotel instead which has way more comfortable beds, no hidden fees and is cuter and more welcoming for the same price and it has free parking and they just treat you better all around for the price. I don't work at Vive or anything, but I stayed there recently and it is my honest comparison.

Relax671031 10/15/2018

Our stay @ Aqua Ohia Waikiki was good enough. However the hotel/rooms & Laundry area needs upgrading. Other than that the location, schuttle service, price & people were great. Thank you, & to return someday.

Michelle G 10/17/2018

The hotel itself was nice besides a few roaches in the bathroom. Shame on this hotel being misleading in their billing and services offered. I booked directly through the hotel thinking that my fees & taxes were included since it said it was on my confirmation receipt that I paid $52.36 as a fee (not taxes that was additional). Upon arrival, I was charged an additional $25. per day ($50 more) for activity fees. Also, I had called to check to make sure they had a shuttle before I booked & was told “yes, it run every 15 minutes”. We went downstairs to catch the shuttle and to our surprise was greeted with “you would be better off to pay to use the trolley, cab, or Uber” because the shuttle only went to their sister hotels and only run every hour or so. It did not start my day off in the greatest mood. So, no, I wouldn’t book at this hotel again. There are mannnnny top notch luxury hotels that would have been the same price and hopefully been upfront about what they were charging and offered at their hotel. I’ll also add that I think an area closer towards diamond head would have a better beach area. The beach was a good hike from Ilikai; and ,the beach itself was beautiful but the sand was like gravel and had really sharp rocks.

Janet M 10/15/2018

We enjoyed our luxury suite. The ocean front view has the perfect view of the sunset. It was beautiful. All the staff we encountered during our stay were great! Very friendly and eager to help. The attached restaurant “Cinnamons” was pretty good. We enjoyed lunch and cocktails and numerous occasions. Our house keeper was absolutely fabulous!! The only downside to our room was the bed. The bed was hard and the pillows were way too soft. We didn’t sleep the best, but that could have something to do with the 6 hour time difference we had.

Lisa G (Sydney, New South Wales, Australia) 10/13/2018

We booked this hotel room through Expedia as it was a great deal. Different to the condo apartments for holiday rental. One night accommodation at the actual hotel part of the Ilikai. Such wonderful service upon checking in. We were able to get in to our room well ahead of the usual checkin time. The reception staff were lovely. Room big enough for 3 adults. Very comfortable and clean. Will definitely book a hotel room over a beach rental now. Better value and more updated room. Thanks Ilikai for making our last night in Waikiki so great.

Kylie O (Dunedin) 10/11/2018

You can access everything at Waikiki or Ala Moana from here. Great kitchen in room, but struggled to find food to cook nearby! Eventually found Target at Ala Moana centre, highly recommend this as we could cook breakfast and the odd dinner in our room. Very quiet at night, great sleeps for the week we stayed, would happily recommend this to others.

Lauz3112 (Perth, Australia) 10/11/2018

Just checked out of the Ilikai after a 4 night stay. We had a great room with ocean and Marina views. Large rooms with full kitchen so was great to have breakfast in our room to save some money. The staff were friendly and a special thanks to our Housekeeper Francis and Wayne (I think) at concierge for booking our transfers and helping with directions etc. Loved the location as it is a bit further away from the hustle and bustle but still close enough to walk. Also close to the Ala Moana shopping centre. Only thing I would recommend would be having a few more umbrellas at the pool. Got very hot with no shade.

fay u (Warragul) 10/13/2018

Loved staying at this hotel, the staff are friendly and very helpful. The rooms with a sea view were wonderful and it was well worth paying a little extra to upgrade to one if they are available. The rooms with a partial sea view are also good. The hotel is in a good position opposite the beach. There is a McDonalds next door for families with small children. I would certainly stay there again.

Karen C (Melbourne, Australia) 10/08/2018

Fantastic location across from the beach,walking distance to everything. fantastic, friendly staff and clean rooms. would have stayed here longer only had more family arrive and would've been to small, was great for a few nights with 3 adults in one room, would stay here again

m0llynyc (Sunshine Coast, Australia) 10/02/2018

Love the location right across the road from the beach. No pool and that is why we like it, just skip across the road. ABC next door. Couple of minutes to Duke's statue or a cocktail at the Westin Moana Surfrider. The staff are very friendly and helpful.

Donna C 10/02/2018

Great location clean, friendly people and straight across from the beach, will be back no doubt walking distance to shops and eateries, their little fish pillows were so comfortable wish I could have brought one Maholo 😁

1960lavina (Nimbin Australia ) 09/29/2018

The hotel is very tired and needs refreshing, our room had a fantastic beach front view, the beds were comfy, the room was very tiny and smelt strongly of cleaning chemicals, and the shower was the smallest shower I’ve ever seen, I think on our next visit I will pay a little more and go elsewhere. There’s also an extra charge for Wi-Fi $30 for one night

jttraveler (San Francisco) 10/12/2018

I've stayed her a couple times because it's close to the government building and courts. The surrounding area has some good restaurants, but is relatively low rent overall. Not walkable to any beaches or beachfronts. But if you're there for business, it's a decent stay. The "hotel" seems to be mostly occupied by full time students, with tourists taking up other rooms. The rooms vary greatly in quality. I stayed in a very well maintained and furnished 1 bedroom in the past - that was great. But during my last visit I was placed first in a sparsely furnished 1 bedroom that had HVAC problems (dark marks around the vents and maybe some surrounding ceiling damage) and a distinct chemical and mildew smell. After I complained, I was moved into a much cleaner, but even more sparsely furnished (e.g., not a single picture on the walls) 1 bedroom. The room ended up being fine, but it's not a "hotel" by any stretch of the imagination.

Bernie W (Waikoloa, Hawaii) 09/26/2018

The location is excellent. The building and the views are great. The reserved parking is a very nice addition. There is not a business center. The furniture in the unit we stayed in was definitely outdated. The couch, and a chair in the bedroom, were extremely uncomfortable. The bed's left a bit to be desired. There were no extra blankets. The coffee machine was just plain lousy. Simply put...a really nice room needs some serious upgrades to make it a 5 star rating. A better restaurant inside the hotel would be nice as well.

loopyloooo (UK) 09/16/2018

Arrived late due to a flight delay and only had the one night before our cruise. The location was great for us, decided to leave the exploration of Honolulu until our return following the cruise. We were a little confused on arrival as the entrance is tucked around the back so we walked around the block but eventually found how to get in. Check in was simple and our room was very nice. Good sized bedroom, separate sitting room and kitchen area. Lovely big window walls but sadly not the best view as it’s downtown but as we were only there till the next day it didn’t bother us. Having just left Vegas and a very ‘glam’ hotel, I’d describe this one hotel ‘comfortable’. Best thing was the location... found a coffee shop for breakfast, just round the corner. Did a bit of shopping and strolled down to the docks (about 10minutes Walk) to catch site of our cruise ship. Then wandered back, checked out and got a taxi to take us the 2 minute drive back down to the dock.

melissa S (Oahu, Hawaii) 08/26/2018

This hotel stands out as a convenient and comfortable place to stay in Honolulu. It’s away from the frenetic pace of Waikiki but close enough to have some fun there too. Close to the county bus, the piers, restaurants, and shopping. This is also a very convenient place to stay if you are visiting someone in Queens hospital, it’s just a few minutes away! The rooms are suite style and spacious with incredible full length glass “walls” windows for a really amazing view. Rooms are spacious enough for a family and the kitchenettes are quite convenient too!

Emily N 08/07/2018

We had a family member unexpectedly admitted to The Queen’s Medical Center and I was looking for a place to stay within walking distance of the hospital. So happy to have found Aston at the Executive Center Hotel! I have always stayed in the Waikiki area or near the Ala Moana Shopping Center and knew that the hotels in the downtown area are generally a little less touristy so I didn’t know what to expect. I am happy that I chose this hotel because the location was perfect for me and my sister. Not a great area to walk around at night but we enjoyed a great dinner across the street so didn’t need to venture far.

vanilla1210 (chiba) 10/18/2018

My husband and I stay here every summer vacation, almost 14 years. The best is the view from a lanai. It's speechless. I do anything for a cup of coffee on this lanai with this view. But because of this excellent view, it is located a lillle bit far from the center of waikiki.

Alunelu (Calgary) 10/17/2018

Parkshore is the perfect blend between in the middle of things and outside of them...just a few steps from diamond head and the parks and going the other way you're on the beach or in the shopping and dinning area .It's not fancy, but the rooms are nice and clean. The only area that has serious room for improvement is the 2nd floor hallway going to the attached restaurant and pub.We made it our Waikiki headquarters after trying a few locations more and less expensive .

S1359SMstephaniek 10/17/2018

If you are looking for a hotel in the middle of the action but not in the middle of the hustle this is the hotel. The staff and Valet service is second to none! Lance, and June were the best and deserve the recognition. The rooms are clean and comfortable. Bit small but who goes to Hawaii to stay in the hotel?

49Davej (Vancouver, Canada) 10/17/2018

this hotel needs a total do-over old outdated we had a great room 17 th floor corner room awesome views no room service no bar other than LU LU 's which is very loud, the staff here are great, across the street from the beach which was not busy lots of room quiet end of Waikiki we would prefer to closer to the main part of Waikiki

Wayne H (Glenhaven, Australia) 10/17/2018

The Park Shore provides a friendly family environment, a pleasure to stay at this hotel. It's location at the quieter end of the Waikiki strip is ideal for families with the zoo close by and the sheltered beach area for smaller children.

Duley62 (Perth) 09/23/2018

Do not be fooled by the ads on the booking website. There are major renovations being done on the hotel at the moment which I understand would cause some disruption however this is not mentioned in the ads or in the confirmation email. We arrived at the main entrance only to find out you had to walk around the block to get in via the rear entrance, Wifi is only available in the reception area, no tea, coffee or milk in the room, had to go down stairs to get more towels as not enough in the room, no lift and to top it off cockroaches in the reception area. Luckily we were only there one night,

T1998 (Dallas, Texas) 09/16/2018

Great staff, polite and accommodating. It is a shame that it is a deplorable property. It is filthy. I am attaching some of the pictures I took. I am only posting the mild pictures. The room was disgusting - filthy duvets, curtains, doors, fixtures, furniture . . . everything was dirty, with stains, broken, or with holes. AC had big holes, making it super easy for rodents and insects to come in. We were disgusted just to be in the room. The white color on doors and cabinets had vanished and turned into dark grey to charcoal color due to decades of dirt layering in. I got a refund and checked out. I have a question for the management: “Why would you want to sell a room like the one that I was assigned for $150 plus tax and resort fee? If you and your family would not stay in that filth, why make another family endure it?

Brad C 09/15/2018

For our trip to Hawaii we wanted an amazing pool, an amazing location, and we couldn't really care less about the rooms. We didn't want to spend much money, and White Sands delivered in every way. The room was super modest, not very stylish, but very clean. Loved having the kitchenette! The pool was BANANAS. The dude who cleans it is super passionate about his job and it shows. And it's beautiful, surrounded by gorgeous old tropical trees and plants. The location blocks from the beach and world class shopping could not be beat. I hope the pending renovation does not mean it will be unaffordable in the future because I would love to stay here again. Highly recommend!

John S 09/07/2018

The hotel is located very central with kust a couple of minutes walk to most shops, restaurants and the beach. The rooms were alright, very old interior, a very loud but effective AC unit, and not much isolation for sounds from the corridor and other rooms. The staff were very friendly and helpful. The WiFi didnt really reach our room on the second floor. Big minus.

TeamJaffa (Victor Harbor, Australia) 08/29/2018

My wife and I recently stayed at this central Waikiki Motel and although initially unsure we were genuinely surprised with how good our stay was. The entire staff including reception, maintenance and cleaning were great. The accommodation, although dated, was very serviceable. In fact we slept solidly every night in comfortable beds with very little noise from outside. We stayed for a week and noticed the extensive renovations that are under way and would possibly consider returning to see what the flash new rooms look like.

SkiDawg17 (Snohomish, Washington) 10/17/2018

We chose the Lotus for the amenities offered- minimal resort fee, bicycles to ride, shuttle service, wine hour and view lanai's. We were pleased with the room and the service. It is a bit far from Waikiki, but there is a shuttle service offered (we did not use, as we had a car). The rooms were very clean and the view of Diamond Head was fantastic. There was a partial view of the ocean and from the west side of the building a wonderful view of Waikiki.

Jane5600 (Cornwall, United Kingdom) 10/16/2018

We stayed here October 2018 for 4 nights. The check-in was a little slow as there was no-one on reception when we arrived, however after a 10minute wait, check-in was smooth. The room was a little tired, however, it was clean and designed nicely and quite spacious for a city centre hotel. The sea view we paid for doesn't really exist as to see the sea, we had to look between two high rise buildings in front of the hotel. Yes the hotel can argue that you can see the sea from your balcony but it's not what I would expect from the 'term' our main view was of a car park and the two high rise buildings. You can see all of Diamond Head so there was some sort of view. The hotel is a 20 minute walk to downtown and apart from the hotel restaurant Wisp, we didn't find many facilities around the hotel. We enjoyed being a little out of town as it was quieter but in the Hawaiian heat, it can be a little arduous walking to the main drag! We got an Uber for many of our trips. The hotel provided us with towels and beach chairs for the beach which is a nice touch. There isn't a pool here.

Brenda P (Brentwood, California) 10/11/2018

Our family of 4 loved the 6 nights we just spent at Lotus Diamond Head. Our room and patio on the 7th floor had a view of diamond head and the ocean. Sunrise views over diamond head were amazing each morning. Hospitality was excellent .... early check in, informative/helpful valet and great housekeeping (clean, fresh linens). Rooms were quiet. Parking was super convenient .... valet only and included in the $25 daily resort fee. The setting At the end of Waikiki was really nice. Close to restaurants and shops, but quiet and not crowded. Private access To a beautiful beach at the outrigger canoe club was a nice surprise!! When the rest of Waikiki was busy, this beach was quiet and a wonderful spot to watch the sunset. Hope to stay here again. Also....Great for families and people who are looking to sightsee and enjoy the beach. We didn’t miss the resort pool atmosphere that large hotels up Waikiki offer. Our friends were staying up at the Sheraton and workers were on strike. TRhey said that the noise from protestors and the street noise made it hard to relax. That made us appreciate the Lotus even more

Seaside796777 10/09/2018

Loved this hotel and restaurant The Wisp! Friendly staff, comfortable beds, clean rooms and common areas. This place has beach towels and chairs available. And complimentary wine in the lobby during happy hour. Also the water bottle is a nice touch too. Waikiki bus shuttle comes there as well and if you do have a rental car the valet parking is included in the amenity fee which is awesome because other hotels ots seperate.we had an awesome view of diamond head and the ocean.

Takahiz (London, United Kingdom) 10/09/2018

My partner and I stayed at the lotus for three nights. After a long journey from London, a stay at this beautiful boutique hotel was just what we needed. It’s located away from the hustle and bustle of central Waikiki to be quiet but was close enough to pop down for dinner with the provided bicycles. There’s a beautiful sandy beach just in front of the hotel and it was great for swimming and relaxing with a book. We had an 8th floor room with breathtaking views of diamond head. The room was spacious and also very clean. The bed was super comfortable, not too firm not too soft, just right. The amenities are really fantastic - coffee, wine tasting, valet parking, newspaper etc. What I really loved most about the hotel though was the staff. With our jet lag we were waking up at odd hours during the night and despite this they were very attentive, gracious,and kind. The service overall was absolutely outstanding. My partner and I are hoping to come back to Waikiki - when we do we are definitely staying at the Lotus. Thank you!

pronut (Ho Chi Minh City, Vietnam) 10/17/2018

1st, the view we had from our family room on 35th floor Tower 1, about $145/night, was just ate our hearts. Morning till night, anytime the view was just gorgeous, the mountains with clouds on our right pan through the Waikiki town then to ocean with surfers view. I was at lanai with my drink whenever we we're in the room. 2nd, Facility and hygiene we're all good. Yes it was old building but renovated full kitchen, living room with sofabed, and a king bed. The interior was coordinated nicely calming color. I wasn't familiar with "resort fee" but I guess no tipping for daily bedmake, wifi from room, towels etc for. Only thing I want to ask was we don't care computer games and wished to be able to choose for the item for the resort fee. I liked their hygiene sets and coconut oil based products were good. It was so good that I took them home. 3rd, staff were welcoming. Check-in&out was fast. Overall, not cheap to our standard but it was money worth staying place.

Raymond C (San Francisco, CA, United States) 10/06/2018

Always a pleasant stay when in Honolulu with great rooms and views. The kitchen is the added bonus to your stay if you do not mind cooking for yourself! Very airy and staff at front desk has the aloha spirit!

Cal C 10/06/2018

This is our 3rd stay at the Aston Waikiki Banyan - the past two stays were in 2012 and 2013. During this recent stay in 2018 we went through the Aston directly vs. VRBO - big mistake! The room is something out of 70’s. Single beds (hard as boards) had to be pushed together so we could have room for us plus our little one. (They don’t offer pack n plays or high chairs at the hotel). The kitchen was just abismal - furniture is heavily worn and unsafe for infants as it’s not stable and can easily tip over - appliances would be outdated in the 90’s - now they are just sad. The standard here continues to decline. Would recommend looking elsewhere if you want to enjoy your family vacation in Waikiki.

Jacqui D 09/25/2018

We were close to everything & the hotel had great amenities. We were able to loan beach towels to take to the pool or beach. They had a coffee shop & a small convenience store on site. Also washing machines & dryers on every 2nd floor. We thoroughly enjoyed our stay.

walterkathleen (Greater Melbourne, Australia) 09/24/2018

We stayed here many years ago and we’ve enjoyed staying here again. The rooms are comfortable and with special dietary needs, having a full kitchen is important. For familes it’s really a good idea even if you don’t have dietary requirements! The beds are comfortable, staff very friendly and helpful and the views from the balcony magnificent, whether towards the sea or mountains.

David R (Melbourne, Australia) 10/17/2018

We stayed here for 3 nights post our cruise. Check in was easy and staff very helpful. The room was adequate for our needs although the air conditioner was quite noisy which made good sleep difficult. The room did have a view and was clean.

003Kiwis (Christchurch, New Zealand) 10/11/2018

Nice apartment but cooking options limited through lack of utensils. Lemon-flavoured water dispenser in the lobby was a very welcome touch. Some frustration with the door key-card which lost its memory on more than one occasion.

RacquiC (Sydney, Australia) 10/01/2018

This hotel is very outdated. The rooms are small and not overly clean. We had a 1 bedroom apartment, and were upgraded to an ocean view. We didn't sleep well as the a/c in the lounge was too loud to allow us to sleep on the sofa bed, and the bedroom was too hot as it didn't have an a/c. The sofa looked as though it hadn't been cleaned in years. The bedroom itself was so small that it was difficult to get the ironing board out of the closet, and certainly no room to set it up in the room. Lots of bruised shins from hitting the bed when trying to walk around it. The balcony looked fine, but the a/c was so noisy it was rendered unusable. The shower was mouldy and also had the hair of past guests on the tiles and in the plug hole. The staff a really nice and helpful. The free shuttle around Waikiki to Ala Moana was very useful. The pool was closed for half of our stay, and an alternative offered at a sister hotel, but we didn't use it as it wasn't very inviting, even during a heatwave. All up, cleanliness is an issue and the property desperately needs an update and a thorough clean.

MarshaP (Dayton, OH) 09/23/2018

We had a 1BR ocean view condo for the week. Staff was great, condo was OK, except for the A/C. It was set on 60 degrees. It did not shut off the entire week. It got down to 73 in the morning, up to 80 in the afternoon. We had our ‘ocean view’ blinds closed all week, to keep the heat out. There was no ventilation. Even with the bedroom fan on constantly, it was still hot in the bedroom. The rooftop pool was nice, not crowded. It had a great view. Because of the AC issues, I would not recommend.

agk3788 (New Westminster, Canada) 09/21/2018

Only 2 short blocks from the beach and Kalakaua Avenue. Short walking distance to restaurants and shopping, very convenient for bus stop locations. Hotel has a complimentary shuttle that takes you to Ala Moana Shopping Centre and back. Friendly front desk staff. Musubi Cafe (various Japanese take-out food) is conveniently located next to the lobby. Only improvement needed is better air conditioning units in the suites! Have stayed here several times and will be returning in October 2018.

kbrite2018 (Phoenix, Arizona) 10/17/2018

We were transferred to this property from another Aston that was having maintenance issues. We couldn’t have been happier! Everything was fantastic, from the location to the room to the service of staff. Amazing experience and thank you Aston!

laurielagrone (Orland, California) 10/15/2018

Our third stay in Honolulu and once again, The Residences provided exactly what we needed. This time we had four teenagers and two moms, so the washer/dryer and full kitchen were important. While we didn't ever cook - no rental car so we didn't do a full grocery shopping - we made good use of the dishwasher, microwave and refrigerator. The hotel towers above the Kuhio Beach section of Waikiki, so from the balcony we had both exquisite views of Waikiki and a birdseye perch to watch our teenagers on the beach below. Families, take note: for kid-friendly snacks, there is a McDonalds at the base of the building and an ABC Store within a stone's throw. Beds were comfortable, even the pull-out couch in the living room (my domain). Lots of storage places. The remodel has definitely improved the site as everything was quite clean, new and comfortable. No, it isn't inexpensive - what IS in Waikiki, especially in such a prime location? I concur with almost everyone else's review of the staff, who consistently provide exquisite, warm and friendly service.

Karen C (Melbourne, Australia) 10/08/2018

fantastic hotel, spacious 2 bedroom apartment with double balcony fantastic views, issues with room air con but it was addressed immediately,staff super friendly,hotel very clean, lovely atmosphere, only thing was if you get ocean front stay above the 16th floor as to have privacy whilst on your balcony as the lower floors have hotels that look into you, would definitely stay here again only on a higher level, cannot fault the staff or location.

Greg92673 (San Clemente, CA) 10/07/2018

Great location in the middle of Waikiki. We rented a unit thru Airbnb. On site valet parking. Nice pool, jacuzzi and gym on property. Directly across the street from Waikiki beach. Walking distance to many restaurants. We would stay again.

Alex B 10/07/2018

Very, very nice hotel. I didn’t expect. Highly recommended. Nice rooms, high customer service. There were 9 of us. Two families with kids. Great ocean view, no charge. The only thing the beach cross the street is not really good. A lot of homeless around. But definitely 5 stars.

Rhonda H 10/16/2018

Great hotel the staff were very welcoming. A shout out to Tyler, Jesse, James, Elsie, Chastity and Kim to name a few. Great service and extremely helpful,knowledgeable with suggestions and directions.

Vanessa R 10/15/2018

From the moment we arrived, early by the way, the level of customer service we have received has been excellent! Not only has the entire staff, including at the café at the Fish Bowl/Hook, been attentive and accommodating, everyone seems to enjoy what they are doing. Their attitudes are what set this place apart . We are staying in a one bedroom suite facing a park and the beach that has 2 balconies, a full kitchen and a washer/dryer. BOOM! Home away from home. There is an on site pool, barbeque area and laundry room (if you don’t get a suite with a washer/dryer). Housekeeping/Maintenance keep this joint spotless. Located close but not too close to everything – (this location is not surrounded by other tall building and although family friendly, pretty darn quite). A great place to see the Friday night Waikiki firework. And, even though we rented a car, a piggyback deal through the Luana and Alamo, we have only used it a few times. On site parking is $35 per day, but worth it for the convenience. The valets are super friendly , have (useful1) good advice and greet us every time like we are family. The food on site is great. That award winning bacon fat avocado toast was worth every penny as was my Loco Moco. The buffet was also delicious and both have great healthy options and include vegetarian and vegan options. Although we are checking into the Four Seasons tomorrow, the Luana is what I will be recommending to friends and family and are included in my plans for my next trip to Oahu. Mahalo Luana!

5PJ64 (Vancouver, Washington) 10/13/2018

Jessica, Jesse and Jace, and all the works that I know your faces but not your names ROCK!!!! You make my trip awesome. The people bring you back with their aloha sprit....the hotel is clean and it's location is perfect. Great guest services and alway will to help...great people work at the Luana, that's what keeps us coming back for the 8th time and looking forward to the 9th time.

GrandTour86696 (San Mateo, California) 10/08/2018

Great place to stay centrally located literally its between 5-10 minutes to everywhere you want to go. Super friendly staff. Best breakfast was in the cafe skip the buffet and get the breakfast croissant. Loved the DVD and games that they offered for free. You can borrow bicycles, beach chairs, beach umbrellas, and regular umbrellas to shield the sun. This place was over all a good place for families. Wish the room had a microwave included. They did offer us one for 50. Extra for a week but when we booked our package it showed one included. Not the hotels faulty that was Costco I guess. Overall I was very happy for our 11 day stay.

Sarah_van (Vancouver, Canada) 10/06/2018

Happy I stayed at this hotel and would stay again. It was reasonably priced, clean, and well maintained. The pool area generally had some sun and shady areas. Was great for cooling down after a hot day out and about. Also the location near the park was nice. The beach at the base of the park was excellent for swimming and was quieter than the main Waikiki beach. Staff were friendly and accommodating. My flight out left late in the day and I was able to maintain access to the pool area after checking out. Also I enjoyed having breakfast and grabbing food from the Fish Hook Cafe. I didn't try the buffet. Overall happy that I booked here.

Scott G (Honolulu) 10/04/2018

I have stayed here many times throughout the years and I still enjoy it. The rooms were remodeled a while back and it’s probably time to do it again but it’s still very nice and for what you get the price is pretty good. Great pool and spa area to relax. Definitely will be back.

12karren (Auckland, New Zealand) 09/21/2018

We stayed here in june for 3 days at the begining of a 3 month trip overseas. Lovely spacious room comfortable large bed and great bathroom. Everything was clean and the only negative was we had to pay an extra $25 per nite for use of amenities eg pool. This was something we were not aware of and even though not using the pool still had to pay. We would stay there again and ate at the international market place around the corner which had a great selection of different meals

misspage23 (Fort Mohave, Arizona) 09/18/2018

We love the Aqua Skyline At The Island Colony in Waikiki, HI. The staff are helpful and friendly. If you are looking for a quality and comfortable hotel, then the Island Colony is just for you. However, if you are looking for an expensive fancy hotel, you should probably try the Ritz, Trump, or Hilton Hawaiian Village. This recently updated hotel sits back on the canal (so it’s a little quieter at night), but, it is only 2 blocks from the beach and right in the middle of Waikiki's best shopping and dining. The Island Colony is the tallest building in Waikiki, 44 floors. The updated, clean, and comfortable studios and one bedroom suites offer well equipped kitchenettes with spectacular panoramic views of Waikiki's skyline, Diamond Head, and the ocean. There is a coffee shop located in the lobby with limited hours. Hotel registration is open 24/7. The 24/7 maned security desk is in the elevator lobby. You must use your room key to enter the hotel/elevator lobby and to retrieve an elevator... this made me feel safe. There is an on-site mini market, laundry facility, Gym, barbecue area, pool, Jacuzzi, and sauna. This hotel has Free WiFi, free movie rentals, and free newspapers. On-site parking is available for a daily fee. Honestly, you won’t even need a Rent-A-Car. But, if you want to venture out of Waikiki, may I recommend just a day use rental car at the enterprise located just downstairs. Everything is pretty much within walking distance. Or, the Aqua Resorts offers a free 30 minute shuttle with several stops in Waikiki and at the Ala Moana shopping center located just outside of Waikiki. Just down the street from the shopping center you can find a Super Walmart and the Convention Center is located about a block away too. Otherwise, The Bus system is very convenient. This hotel does have a Resort Fee now. Also worth mentioning is that the Island Colony management offers guests access to the roof top once a week for free cocktails and appetizers. Also, most of the west facing higher floor rooms are able to watch the free Friday night firework show.

Aaron M 09/09/2018

The hotel’s picture make the hotel and room appear to be nicer than what it actually provides. Room service is poor, while checking in, the phones were being ignored. The floors are poorly decorated and seems aged. Effort has been made to add minor upgrades, but the smell from the trash Shute overtakes the hallway. In all, I would have been disappointed to have spent my entire time here while in Hawaii for the first time. Instead, we are leaving after our first stay and finding another hotel for the rest of our stay. The only redeeming saving grace is it’s location; however, I do not see why the place is worth my 285 (Including parking fee) a night. That includes tax, fees and parking.

85bubblecute (Auckland Central, New Zealand) 08/30/2018

Stayed here in August 2018,first impressions, was looks good, then things took turn for the worse, given card keys to lifts and room, lifts so slow, this was on going. Got to room beds lovely, room looked ok to start with. Air con so loud could not close balcony door at night,(which needed to do with ambulances and police racing but a lot below (we on 19th floor) air con leaked water onto tiles, very dangerous They did have a bucket ina flower pot meant to collect the run off. The balcony roof had bubbles in myabe from the air con not sure, very dated applicances 2 element stove took 45 minutes to heat so we could boil and egg lol. Fridge kept deforsting so water always at bottom of fridgeand the bar where you mput milk inside door kept falling off. Internet really shocking, hardly any service. Room next to garage shute so that was noisey also. No jugs to boil water for cuppa tea, only coffee maker, they dont supply tea either, even thpough it did say it did on booking. doing Laundry a nightmare, buy a card then you have to put money on it, our washing machione did not spin, so had to wringe by hand, so took twice as long to dry in 2 dryers. Balcony welding looked a little worrying so stayed away from the edge lol.... A few roaches running around but not infested. Think needs to be badly updated air conditioning and the kitchen area. Bathroom small but ok. Had to get water from bathroom when we wanted a cuppa (brought the tea ourselves lol) But lovely lady in coffee place downstairs, credit to the place, and one lovely guy on security, and also very central to everything. Planning on going back to Honolulu one day, but unfortuanetely probably would not stay here again, unless it has been updated which if surely needs

SarahS_07 (Rockhampton, Australia) 10/13/2018

First of all, location of hotel is good, friendly staff and hotel room was comfortable. However, wifi was absoloutly abysmal. Was told to connect to the hotel wifi with strongest signal...this did not work at all in the room. It would constantly drop in out of service or it would connect and then disconnect after about 1 minute. Air con wasnt working for first couple of days, didnt worry about it as there was a nice breeze. Notified reception when it was needed as it was muggy. It worked for one day and went to use the next day and didnt work again. Didnt bother asking to get fixed again as the breeze came back for the last couple of days.

SFcatamount (Santa Fe, New Mexico) 08/19/2018

Our family of three was in Oahu for a couple nights before hopping over to another island and the Ewa was exactly what we needed: a reasonably priced, comfortable hotel in a good location for a short stay. Pros: Price (relative to other places in Waikiki), location (short walk to the beach and pretty easy access by car to other nearby sights). Comfortable beds. In-room fridge was handy. Lots of eating options nearby for all budgets. Our room was on the seventh floor and we enjoyed a quiet, undisturbed stay. No lanai but could catch a glimpse of the ocean from the window which was unexpected. Front desk staff helpful and friendly. Cons: Yes, it's an older property but seems well maintained. The one elevator is old and slow, but better than nothing ... just be prepared to wait. Parking is nearly non-existent and expensive (par for the course in Waikiki). Of those that do exist, the spaces are very tight and hard to get into. We felt lucky to find the Ewa and I must say I've spent more for lesser places in previous trips to Waikiki.

nko2801 (Austria) 08/12/2018

Good-bad-good: Good: Location is great! Right in Waikiki and Diamondhead in sight. Numerous shops and restaurants very close. Bad: When we first got there, they put us in a tiny and umbelievably noisy room. It was like sleeping IN the elevator and RIGHT NEXT to our neighbors' TV. Would have ruined our stay on Oahu. However,... Good: ...once we talked to the front desk they immediately gave us a beautiful and quieter room and we had a wonderful time!

drkreitzer (Cedar Rapids, Iowa) 07/12/2018

Awesome location lovely staff but hidden charges the anemities cost you 17.00 a day extra on your bill. Not sure why everything can’t just b straight forward That charge was for newspaper which I never saw and shuttle service which I never used and internet we are in the middle of a medical emergency and really don’t need the surprises added to an already expensive scary time

travelocityknome (melbourne) 03/31/2018

The Ewa Hotel was just what I wanted. It's a budget conscious hotel near the beach, waikiki strip, the local bus and an awesome food truck (Mami's Empanadas). It is a good hotel (decor is of the 80's) with friendly staff. It's maybe not as fancy as those on the strip, however it is clean, friendly and recommended for its price point. The rooms have enough space for you to spread out, bathroom is good and beds are comfy and on site laundry at an affordable price. We opted for a kitchenette to save $$ on meals and opted to do breakfast ourselves most days using the facilities and getting supplies from ABC Store or Food Pantry. Good location at the Honolulu Zoo end of the strip.

Carol M (Dapto, Australia) 10/17/2018

Although adequate for the price & a good location for the heart of Waikiki so disappointed with the overall service.We booked months in advance with another couple stipulating are needs & that we would like to be close to each other so arrive & ended up with rooms so far apart I mean different towers! Found most of the reception staff couldn't be bothered & I advise that it's a scramble for the continental? breakfast not enough seating & even worse when it rains as only half the terrace is covered.So unfortunately this hotel has been crossed off my list for future stays by the way music blaring from street level until about 1.00am if you are unlucky enough to be in the wrong tower

Connie J 10/17/2018

Ilike to read reviews before booking a hotel room. I must say, most viewers stated this hotel is close to wakiki beach that is true. the pros close to the beach ,bike ride,or rent a bike ,if you are 19 to 25 years of age this may be the place for you to stay noisy traffic all night long even through the weekdays. if you are the age of 35 to 55 or older you may want to reconsider the hustle and bustle. yes, you may park on street or you can only valet your vehicle at this hotel;if you lose your beach towel is a $30 charge. however ,overall it was not the place for us .we only stay one night and rooms were very tight and confined. I just couldn't get over shower inside jacuzzi tub,too much. Chief laua was amazing and pearl Harbor.

bash1969 (swansea uk) 10/02/2018

this hotel is in a perfect location in Waikiki , 2 mins walk and you are in the heart of Honolulu , absolutely smack in the middle of everything , a 2 min walk from the start of all the trolley stops , and they all end there too , blue , green , red , pink lines at t galleria . 5 mins to beach , you can get towels from hotel to use as well . all the main nightlife is around you , karaoke and artist too the staff the staff here were very helpful , they give us a kettle when we asked , I needed to print a voucher for pearl harbour , and they tried twice for me to do it , using the hotel printer , they really tried to help me out, thanks guys , n nothing was too much trouble for them breakfast, the breakfast is in with the room , not a full on brekkie, but fill the gap , it is buffet style, plenty of coffee , fruit , cereals , cake and pastries, and juices to drink as well and toast also room, the room was a good size , with a fridge , sink, coffee maker , iron and board , safe , and hawaiin tropic toiletries in the bathroom shower / bath free wifi, beach towels, not a great view though , all high rise around we also used the laundry here which was do it yourself, cheap and the sell washing powder in reception for the same price as abc stores, the pool is on the small side but perfect for a dip after you been walking in the hawaiin sun for a bit , we used it everyday we will be coming back here next time , I will not even look for another hotel , this has everything you need

Tony H 09/30/2018

The place is central & clean They attempted to charge us for car parking that we did not have & screwed up our room as we asked for & booked a room for 2 single beds which we had to fight for At check out they attempted to charge us for parking & extra fees??? We thought it was all finalised as we had paid up at checkout The day after check out there are charges of $380 & $118 ??? We will be disputing the fees & would not stay here again based on the unprofessional charging & irresponsible fees after we had left

elyse m 09/24/2018

I had a wonderful stay at this resort Yuta and Evelyn had a wonderful welcome. I enjoyed the specious and fully equipped room. It is in close proximity to everything like Irish pubs, Ramen noodle house, shopping and beach.