Located within renowned Ilikai Hotel is Ilikai Lite, a range of affordable accommodations in traditional decor that still include the services and amenities provided by Ilikai Hotel. The iconic oceanfront Ilikai Hotel is situated on the Ala Wai Yacht Marina at the edge of Waikiki and just a short stroll to Ala Moana Center and two blocks to the Hawaii Convention Center. A modern paradise blended with nostalgic Hawaiian-style hospitality, guests enjoy two pools, a fitness center, spa and full service salon, retail shops, a coffee shop, weekly entertainment, and cocktails and dining at popular restaurant "Cinnamon's at The Ilikai."
Terrible experience so far. The hotel is super old and run down in parts from being built in the 60’s. There is an odd smell in the hallways, and a toxic chemical smell in the stairwells. You also have to deal with jerks and hot-heads like Rob for management. I suffer from PTSD and travel with my service dog for the last 10 years. I have all the proper paperwork, and I submitted it to the state of Hawaii and everything before my arrival. An old man complained about my dog, and I got a call from management (Rob), who yelled at me saying my service dog is not allowed in the building unless I am blind or he opens doors for me. This is quite the claim! We have literally seen 3 other dogs here, one of which being a 5 pound little fluffy white dog. It definitey doesn’t open doors! For him to decide which level of service he think qualifies is unethical, and against the law. Rob also told me he had his attorneys looking into the situation as if to scare me.
Rob came pounding on my door and asked for my driver’s license to “put me in the system”. 15 minutes later the cops came to my room! One of the most bizarre, frustrating, angering situations I have been apart of in a hotel.
We are paying $3200/month to be here! Do yourself a favor and find a different location where you don’t have to deal with nasty people like Rob
Regret Booking Ilikai Resort with Waikiki Beach Rentals
We were booked to stay at Ilikai Hotel and luxury suites in early May but then coronavirus hit. Suddenly international travel was stopped and we could no longer travel from Australia to Hawaii. We were able to get refunds for our cruise, tours, and flights but sadly Ilikai Resort has repeatedly refused to refund our substantial full payment for 2 rooms, only offering a credit for future use, even though experts are saying that international travel won’t be likely until 2024. Of course my credits will have expired by then.
Lesson learned - never pay up front for accommodation. You got me this time Ilikai, but you won’t get me again.
(Vancouver Island, Canada)
Stayed here in February, absolutely loved it! Our rooms were great, restaurants had good food, lots of shops to choose from and very close to all the benefits of Waikiki. The courtyards and gardens are gorgeous.
Be careful with booking though, there are multiple management styles in the property. Some are regular hotel (what we did), there are private condos, apart-hotel and travel club levels. I can say the hotel side is wonderful!
Privately owned condo #1528
Let me start by saying I have previously stayed at the Ilikai Hotel and loved it, this time we had decided to use Waikiki Beach Rentals to rent one of their privately owned condo. I should have trusted my gut and not rented it. The room was dirty and not well taken care of at first glace it looks like a renovated condo. The beds are NOT comfortable and squeak. The bathroom was dirty and had tooth paste spit on the door. The sheets and pillow cases had stains. Since you have to clean your own dishes the dishes in the cupboard were dirty and spotty. The couch had stains on it. The walls where the beds are have scrapes and gouges on them. The tracks for both the closet and the sliding glass doors are so dirty they are hard to open. Oh and if you post a negative review on the WBR site they will no post it. But while at the Ilikai do try the frozen yogurt place and Cinnamons.
It is pretty good hotel with clean ,quiet and facilitated. I recommend you should go with your family or friends it would be great!I met excellent staff there.Overall is perfect! I will definitely stay this hotel again in the future.Thanks everyone there.
Please Pardon the Inconvenience
Our hotel will be undergoing an exterior building maintenance project. Work hours will be restricted to 9 a.m. to 5 p.m., Monday through Friday. We apologize for the inconvenience and will make every effort to ensure that your stay is as comfortable as possible.
Mahalo for your understanding and continued support.
From the management team.