BruceT400 (Sydney, Australia) 11/13/2018

From check-in to check-out the whole experience was 6 days of frustration and attitude. This Hotel/serviced apartments is old and in need of a lot of maintenance. No where in any of the advertising does it say this property is PET FRIENDLY for owner occupiers. Barking dogs was a regular occurrence. We drew the short straw and was checked in by Nina. Clearly this lady does not like her job and it shows with her attitude. On check-in I advised that we had just come from the Aston Banyan Maui. I further explained that I had left my medication at the property. There was no offer for Nina to contact the property and arrange for the medication to be sent. I contacted Maui on Tuesday afternoon. I was informed that housekeeping had not found my medication when the room was cleaned. I explained that I left it in the drawer in the vanity. As there were people in the room housekeeping were reluctant to disturb them. Clearly they did not understand it was prescription medication or they did not care. The following morning I spoke with management who told me they had recovered the medication and provided I agreed to pay the postage they would send. I explained that it needed to arrive on Waikiki by Friday as we were checking out Monday. When there was no of dispatch by Thursday I called again only to be told it would go to the Post Office that afternoon. I was told it only takes 1 day. Bottom line no medication and no charge to my credit card. Congratulation to the staff of Aston Banyan Maui for the apathy. I realise it was clearly my fault for leaving the medication however when reaching our for help it is expected that people in the service industry would be happy to help. We were given apartment 913 on check in. The owner of this property is not house proud. The furniture was old and uncomfortable (see photos). We asked Nina for a change of apartment. Her response was, doubtful we are fully booked. To avoid any further interaction Nina disappeared. We waited for her to returned and asked again. Nina advised that she would look at our request. She asked for a contact number and when told we only had our Australian cell phone number she said we would have to contact her as she can not call an overseas number. We were finally changed to apartment 2407. Not much better in terms of cleanliness however the furniture was a little newer and a lot more comfortable. We were told that this property become available as a guest of the owner had just cancelled. Apparently owner do not receive a daily service and someone at the front desk forgot to tell housekeeping and we did not receive service on day 1. Cliff provided fresh towels and toiletries however there was no offer of compensation for the lack of service. Servicing of the apartment is: Bed made daily and bathroom towels replaced. Rubbish removed. Bed linen changed every 3 days. There is a "Resort Fee" payable at the rate of $US 25.00 + tax per day which is payable in addition to the tariff. This fee covers tea and coffee, when they remember, DVD rental and use of Play Station, daily newspaper and WIFI. (Recommendation, refuse the items covered and do not pay the fee, there is no value. We had 2 days where the pool was closed. Attitude from the front desk was basically "can't help bad luck". WIFI not working one morning. A call to the front desk resulted in "Yes we know, we are waiting for the manager to come in and re-set the password. He should be in around 10am. I asked they call me when the password was reset. No call by 1020am. I called the front desk requesting an update. I was informaed that the password had been reset and the call was terminated. The term reset indicates the password was changed. I called back only to be told it was the same password. With the exception of Cliff the entire team on the front desk need to trained in customer service. Cliff at least displayed empathy. The management of the Aston Banyan Waikiki need to ensure that apartment owners maintain a standard of furniture and cleanleness. Overall I have given this property a terrible rating as Trip Advisor do not offer a lower rating. Thank you management and staff of the Aston Banyon at Waikiki for making our holiday and stay stressful.

Vickia314 (Amboy, WA) 11/12/2018

Aston at the Banyan is a great choice while visiting the Waikiki area. It is economical, in a super location and is surprisingly large room. There is a full kitchen, bathroom, separate bedroom and a living area. Each unit has a private balcony. Ours is a balcony overlooking a direct view of the ocean. It is a block away from Kapiolani Park and the zoo and aquarium. It is very comfortable with lots of amenities for the guests: laundry, small grocery, coffee cafe, swimming pool, BBQ's, playground, tennis courts, free DVD's, WiFi and a island-style open air lobby. This is really a very comfortable hotel that isn't fancy but very well taken care of. We love it here. I would recommend it if you want a quiet place in a great location. If you have kids, I think this would be an ideal choice. It's like having your own apartment right in Waikiki!

AALtravelbuddy (Melbourne) 10/30/2018

This hotel has a fabulous location. Just a block from Waikiki beach and Kalakua Ave. It has. Fabulous pool deck with two hot tubs and lots of barbecue areas and a snack bar. The only issue I had was with the room itself. It was very run down and badly needed refurbishment. It did, however, have a great view from 29th floor. Good value for money with a bedroom, bathroom, living room, kitchen and Lanai. The aircon was great and the desk service was excellent.

Nelmay43 (Maudsland) 10/23/2018

Stayed in an apartment ocean view for a family of 5. Originally they gave us a room with a double sofa and a fold up bed and 1 bed in the bedroom . Was far too squishy so I asked if I could have a room with 2 doubles in the bedroom . They let me have a look at the room first and it felt so much bigger with the 2 beds in the bedroom . If you have a family of 5 make sure request room with 2 double beds in bedroom

Kaimukimo (Ho Chi Minh City, Vietnam) 10/17/2018

1st, the view we had from our family room on 35th floor Tower 1, about $145/night, was just ate our hearts. Morning till night, anytime the view was just gorgeous, the mountains with clouds on our right pan through the Waikiki town then to ocean with surfers view. I was at lanai with my drink whenever we we're in the room. 2nd, Facility and hygiene we're all good. Yes it was old building but renovated full kitchen, living room with sofabed, and a king bed. The interior was coordinated nicely calming color. I wasn't familiar with "resort fee" but I guess no tipping for daily bedmake, wifi from room, towels etc for. Only thing I want to ask was we don't care computer games and wished to be able to choose for the item for the resort fee. I liked their hygiene sets and coconut oil based products were good. It was so good that I took them home. 3rd, staff were welcoming. Check-in&out was fast. Overall, not cheap to our standard but it was money worth staying place.