Aston at the Waikiki Banyan

mariavT5059RV 09/16/2021

The stay was one of the worse rooms I have ever booked. The condition of the room was very poor. Carpeting had mold on it by the sliding door. Told staff twice and nothing was done. The toaster did not work. Had to get a new one. The toilet you had to hold the lever down for 15 seconds to get it to flush. Really! Somehow as a couple we ended up with twin beds. Wow! The base boards were very worn. No ice maker which would have been ok if we had ice trays, there were none. No baking trays or large baking pans. The fan and light above the stove you had to turn on several times to get them to work. Plastic chairs on the balcony, really for the price you paid, plastic chairs? The staff at times came across like we were bothering them or were idiots if we asked a question that may have seemed obvious to them but not to us. Some of the staff was very helpful, not all! The tub did not drain well. The clock on the wall did not work. The only positive thing we could say about the room is that the shower was great with plenty of hot water. The pool had some white substance floating in the corner, not sure how well the filtration system is working. Also, would be a nice perk if some umbrellas were put out by the pool. We would not recommend staying at your property to anyone. A trip to Hawaii with the prices paid should come with a better room then we received. Only disappointing thing to our entire stay. The room needs a complete upgrade!

kerrideutsch 08/22/2021

The people at the front do not give the same information and when I ask them it felt like I was bothering them. Curtains in my room were torn and the front desk had no clue about it. Don’t they check the rooms before they rent them

Jessie C (Raleigh, North Carolina) 07/25/2021

Overall we have no complaints! Quick check-in, four working elevators, beautiful lobby, convenient location- 1 block to Waikiki beach & 1 block to the bus stop, kind staff, clean hotel, clean room, no noise issues, great view, & overall we loved our stay! Definitely got a great price for our six night stay in July, a lot of bang for the buck. I will say the beds seemed to be more full-sized than queen-sized, the pool is not 6 feet deep even though it states that it’s 6 feet deep (I’m 5.10 & my whole head was above the surface when I stood flat on my feet), & the wifi wasn’t the best, but these were non-issues for our group. There’s a convenient minimart in the lobby that has a little bit of everything, and there’s a grocery mart two blocks away that is great, too. I highly recommend this place! Well worth your time & money. Very pleased with our stay! (:

TwoTravelors (Rancho Cucamonga, California) 07/22/2021

Booked online, pictures great. arrived room not what we paid, false advertisement. Recep unable to accommodate, 5 people in a 1 bedroom, 1 bed provided a roll away, table with 3 chairs, look elsewhere

funplace (Gridley, California) 07/18/2021

Unit 2101-1 Check-in was fine. Room is dated, fine. Head to bed at night, bed is rock hard springs sticking out of the pull out. Housekeeping was kind enough to bring mattress toppers, better but not great for 10 days. Internet is horrible! My biggest issue has been no housekeeping. We have trash running over in the bathroom. Towels all over the floor. Have had to call the desk for towels and toilet paper every 2-3 days. Called the desk they said housekeeping is every 3-4 days, which it hasn't been. They have cleaned our room ONE time in 10 days!!!! I understand it's because of Covid, but if no housekeeping at least leave supplies for 10 days(garbage bags, toilet paper, towels, etc). The room is VERY dated. Stains on carpet, holes in curtains, curtains don't shut all the way, stove looks and sounds like it's from the 70’s. Artwork is faded. Pillows need replaced. Kitchen supplies are very limited. Front desk has been kind and helpful. William in security has been very nice and helpful. I don't need a fancy room, just clean and comfy, which this room has not been. It's not felt like much of a vacation space! We've had no issues with parking besides the spaces are a bit small.