Dennis W 05/07/2019

We arrived at the BANYAN after a cruise by coach.easy access waited to book in room not ready till 3 OK.When we arrived in our room great surprise very big great view to mountains fully self contained room every thing you need. very central to transport and shoping.

Lalaj46 (Nanaimo, Canada) 05/07/2019

This Hotel is confusing and NOT good. Meaning there seems to be several different accommodation businesses going on. Some private.....some Hotel....some through a tour company. We would never stay here again sadly, not through the Hotel anyway. There are private condos in the building you can rent through elsewhere that are updated and much better just be sure the Hotel staff does NOT have aces to your room as we had travel documents stolen right out of our room. BEWARE AND LOCK UP YOUR IMPORTANT PAPERS AND MONEY THE NOT SO GOOD THINGS: The first room we were given had only a double bed and looked like a homeless shelter There were 3 of us and we are all tall and had booked Queen beds.I should add we booked this hotel far in advance and were supposed to have a Queen size bed. When we went to the front desk to ask for a different room, the front desk lady actually told us when you book there are NO GUARANTEES? like WTH does that even mean? In what universe can you not book a hotel of your choosing ? Isn't what size bed you would like a standard choice when booking a hotel? They gave us a different room, it had a Queen size bed and a pull out couch. The bedding however was only double so we had to ask for a second set so we could at least have a blanket each. The room was grungy....carpet badly stained, crappy old kitchen. Crappy old bathroom, the whole place was sub par as far as cleanliness went. The sofa was torn and dirty. It was actually laughable how horrible the room was. Both beds had terrible mattresses....The pullout bed especially terrible....we had to make a decision to sleep on the thin mattress with the metal bars sticking into your back OR pull the mattress onto the disgustingly dirty carpet? choices you should not have to make when your paying for your accommodation.If I thought I could get a refund and stay elsewhere we would have. AND to top it all off our water was turned off for a day with no compensation given AND they wanted to fumigate in our room WHILE we were staying in it? Claiming it would be of no harm to us? Last time I checked the kind of poison to kill bugs is rather harmful. There are MUCH Better hotels in the same area at a similar price point. Elevators not reliable broke down several times during our stay. At least theres a bunch of them...lol...however I was honestly afraid every time I got in if it was going to break down. THE GOOD: Location was great walking distance from everything really. Our second room had a decent view Lobby is nice The pool area was nice and seemed well maintained. Pick your pool time wisely though there was a LOT of children...Not appropriate if you are looking for quiet poolside reading...lol They have an awesome deck with BBQs ( Electric not gas) and a Tennis court etc.... also a cute little cafe I think must be owned privately. Really good cafe style food. The lobby was nice and the staff for the most part other that the lady when we first checked in were friendly and helpful. Even though the kitchen was disgusting it was nice to have a fridge and a coffee maker. Overall....we wouldn't stay here again. A massive update is needed, I get when your in Hawaii most time is spent outside of your room, but basic cleanliness and a reasonable comfortable sleep should not be set aside.

JacknDude (Ballina, Australia) 05/05/2019

This is a C grade operation in need of an injection of everything! The rooms are large and comfortable and the hotel is ideally situated in Waikiki but that is about all it has going for it! We would not stay there again with so many hotels in the area with comparible prices.

CompleteCock (Auckland Central, New Zealand) 04/28/2019

Great location, all week parking available for a price, twin towers with mixed views, pool and amenities. The room we had was nice, spacious and well equipped, with a balcony. The only downside is everything is old, and they charge you $25 a day for internet, which is useful, and a (free ?) newspaper, games console and 2 TV's that don't work - which isn't useful. So we basically paid $25 a day for intenet access, which is just a rort as everything else is completely unnecessary. Front counter staff could use some customer service training - I asked to borrow a calculator and was met with the response 'what do you want that for ?' errrm, I don't know, dry my hair perhaps ? Would I go back ? Yes I would despite the annoying surcharges at holiday end.

X952QPjons (Christchurch, United Kingdom) 04/26/2019

Check in was swift, but we had twin beds and I was sure I had booked a double. We asked to switch but the alternative room was of a poor standard, with rucked worn carpet and a dated kitchenette. We accepted the original room as it was the only option. Rooms are large and well equipped there is a mini mart and coffee shop on site. Given the prices in Waikiki it was great to have a kitchenette with fridge. The air con was a was a modern quiet unit. The pool/rec deck is good. Great place for a family stay. Location is excellent, only 2 blocks from the beach and near local bars restaurants shops etc. There is a garage for car parking too, but it’s expensive.