RachelAnnette52 (Cronulla, Australia) 12/10/2018

I stayed here with family so I had no say in the hotel booking just want to make that clear. Stayed on the 21st floor in the second tower. Dated room and furniture, 90s maybe? Noticed some of the rooms on the floor must be privately owned and looked a lot nicer. No breakfast or anything included but full kitchen so if you go for a small shop can have breakfast there. We had DVD rental included from a kiosk in the tower but the movies we rented kept pausing and skipping (probably from overuse). Location is ok, little bit of a walk to the “main” Waikiki area but if you don’t mind that it’s fine. Didn’t have time to use the pool area but had a look at it, again, average and a bit dated. If your not going to spend heaps of time in your room or the hotel then it’s a good enough stay I guess. Beds were firm and pillows were super thin.

tgu2018a 12/09/2018

I rarely leave reviews. I own a hotel & know that a guests satisfaction level is based on so many factors & personal expectations. I know first hand how hard it is to please everyone but this is far beyond personal expectations not being met therefore I felt compelled to write a review. We entered our room and the microwave was beeping with an error message that the panel needed to be replaced & front desk suggested unplugging it but the plug is locked behind a cupboard door. To make the beeping stop we had to turn the breaker off leaving us with a silent microwave but no functioning fridge. When accessing a plug to charge our phone, the lamp plug/cord exploded, split apart & shocked my husband. Went for a drink of water & the tap was spraying everywhere. This all happened within 30 minutes of checking in. The thought of having to spend the next 14 days here horrifies me. Nothing within the four walls of our room is inviting or comfortable or built/manufactured before the 1980’s. Hard beds, a pull out couch that is 8 inches higher at the bed head than at the foot of the bed, an air conditioner that is loud and totally ineffective. Went to front desk to speak to someone and after waiting over 5 minutes just walked away. Will try again in the morning. I’m sure that over the 37 floors there are some nice units but this definitely is not one of them. Thanks Waikiki Banyan for making my first night here memorable for all of the wrong reasons!

PMC2003 (Sydney, Australia) 11/27/2018

I recently spent a week staying at the Aston at Waikiki Banyan. To say I enjoyed my stay and was treated well is an understatement. This is my fifth stay at the Banyan. I find the staff are consistently polite and especially helpful. The staff who attended to me this time were Min, Nita, Cliff, Jonathan, Jasmin, Ozzy, Amado and Suafa. Each time I stay I find that there is always plenty of amenities, the Banyan is close to everything yet quite enough to enjoy a rest. Any requests o made were attended to promptly and attentively. I highly recommend the Banyan. Thanks for a wonderful stay.

BruceT400 (Sydney, Australia) 11/13/2018

From check-in to check-out the whole experience was 6 days of frustration and attitude. This Hotel/serviced apartments is old and in need of a lot of maintenance. No where in any of the advertising does it say this property is PET FRIENDLY for owner occupiers. Barking dogs was a regular occurrence. We drew the short straw and was checked in by Nina. Clearly this lady does not like her job and it shows with her attitude. On check-in I advised that we had just come from the Aston Banyan Maui. I further explained that I had left my medication at the property. There was no offer for Nina to contact the property and arrange for the medication to be sent. I contacted Maui on Tuesday afternoon. I was informed that housekeeping had not found my medication when the room was cleaned. I explained that I left it in the drawer in the vanity. As there were people in the room housekeeping were reluctant to disturb them. Clearly they did not understand it was prescription medication or they did not care. The following morning I spoke with management who told me they had recovered the medication and provided I agreed to pay the postage they would send. I explained that it needed to arrive on Waikiki by Friday as we were checking out Monday. When there was no of dispatch by Thursday I called again only to be told it would go to the Post Office that afternoon. I was told it only takes 1 day. Bottom line no medication and no charge to my credit card. Congratulation to the staff of Aston Banyan Maui for the apathy. I realise it was clearly my fault for leaving the medication however when reaching our for help it is expected that people in the service industry would be happy to help. We were given apartment 913 on check in. The owner of this property is not house proud. The furniture was old and uncomfortable (see photos). We asked Nina for a change of apartment. Her response was, doubtful we are fully booked. To avoid any further interaction Nina disappeared. We waited for her to returned and asked again. Nina advised that she would look at our request. She asked for a contact number and when told we only had our Australian cell phone number she said we would have to contact her as she can not call an overseas number. We were finally changed to apartment 2407. Not much better in terms of cleanliness however the furniture was a little newer and a lot more comfortable. We were told that this property become available as a guest of the owner had just cancelled. Apparently owner do not receive a daily service and someone at the front desk forgot to tell housekeeping and we did not receive service on day 1. Cliff provided fresh towels and toiletries however there was no offer of compensation for the lack of service. Servicing of the apartment is: Bed made daily and bathroom towels replaced. Rubbish removed. Bed linen changed every 3 days. There is a "Resort Fee" payable at the rate of $US 25.00 + tax per day which is payable in addition to the tariff. This fee covers tea and coffee, when they remember, DVD rental and use of Play Station, daily newspaper and WIFI. (Recommendation, refuse the items covered and do not pay the fee, there is no value. We had 2 days where the pool was closed. Attitude from the front desk was basically "can't help bad luck". WIFI not working one morning. A call to the front desk resulted in "Yes we know, we are waiting for the manager to come in and re-set the password. He should be in around 10am. I asked they call me when the password was reset. No call by 1020am. I called the front desk requesting an update. I was informaed that the password had been reset and the call was terminated. The term reset indicates the password was changed. I called back only to be told it was the same password. With the exception of Cliff the entire team on the front desk need to trained in customer service. Cliff at least displayed empathy. The management of the Aston Banyan Waikiki need to ensure that apartment owners maintain a standard of furniture and cleanleness. Overall I have given this property a terrible rating as Trip Advisor do not offer a lower rating. Thank you management and staff of the Aston Banyon at Waikiki for making our holiday and stay stressful.

Vickia314 (Amboy, WA) 11/12/2018

Aston at the Banyan is a great choice while visiting the Waikiki area. It is economical, in a super location and is surprisingly large room. There is a full kitchen, bathroom, separate bedroom and a living area. Each unit has a private balcony. Ours is a balcony overlooking a direct view of the ocean. It is a block away from Kapiolani Park and the zoo and aquarium. It is very comfortable with lots of amenities for the guests: laundry, small grocery, coffee cafe, swimming pool, BBQ's, playground, tennis courts, free DVD's, WiFi and a island-style open air lobby. This is really a very comfortable hotel that isn't fancy but very well taken care of. We love it here. I would recommend it if you want a quiet place in a great location. If you have kids, I think this would be an ideal choice. It's like having your own apartment right in Waikiki!