lexijbella (Chino, California) 06/30/2019

I booked this trip through Costco, so I expected a nice resort. What I got instead was a completely outdated run down resort. The first night I turned on the lights on the restroom only to find cockroaches crawling around. I wasn't able to use the bathtub because the paint was peeling off. I found other people's trash inside the kitchen cabinet. There was old fake floral arrangements that were placed throughout the room, that were very dusty and dirty. The patio outside was dirty and dusty, with bird poop all over the patio furniture. On top of what you pay to stay there, the day you check in they charge you $150 cleaning fee along with 10% gratuity added on each day, and yet no one came to clean the entire time we were there. I ended up leaving early and booking a room at the Hilton across the street. Payed more than expected on this trip, never again will I stay at this resort, big mistake on my part for not doing my research and trusting Costco.

glendq (Kelowna, Canada) 06/04/2019

we enjoyed a very nice week here and liked the beaches nearby. the room was large enough for 6 of us in this condo. there was plenty to do nearby. the surrounding grouds were beautiful. the pool was clean and not too busy. really enjoyed it.

yes2travel (Atlanta, Georgia) 11/26/2018

I must begin by giving high marks to the Aston desk staff. Jenny Tolentino knows her business and how to make customers happy. I spoke with her before and during my stay and she went over the top to make things wonderful. If you stay here through an Aston booking don't hesitate to ask for her assistance if needed. You will not be disappointed. Our unit was a 2BR Garden View. The unit size was terrific and the balcony out of this world wonderful. The unit itself is privately owned and was very dated. There were patch marks on the walls, worn out cabinets and a general "1970's" type furnishings, sinks etc. The kitchen appliances and furnishings definitely need replacing and from something more upscale than Wal-Mart. Regardless of the shabby room disappointment we had a lovely time and will definitely return to the resort in the future. (Albeit requesting a different room.) The pool and grounds are fantastic. The tennis courts very well maintained. It is lushly landscaped and very quiet. Access to Waikoloa restaurants is easy and the nearby hiking trails wonderful. Wish I was there right now!!

Janie4359 (Round Rock, Texas) 09/26/2018

This is a lovely, gated community and the Aston management property employees were extremely friendly and helpful. Hailey was very nice and helpful with our check-in process. There's even a free movie rental box in their office to take some movies to your unit. We got lucky and were placed in a Villa (#18). Villas are grouped 4 together; 2 upstairs units and 2 main level. We scored an upstairs villa that had nice furnishings. Since these are privately owned properties, each unit will be different. The villas have a carport for one car for each villa. 2 separate carports for the building of 4 villas. If you can be lucky enough to get placed in a villa, you will have an ocean view overlooking the golf course. The lanai was very large with a table for 6, a couch and even had access from the Master bedroom as well as the 2nd bedroom. Each night we were treated to a beautiful sunset. This was a 2 bedroom, 2 1/2 bath condo. The extra 1/2 bath came in real handy with 4 of us getting ready. Both bathrooms were large with the master having a large, 2 headed shower and the other bathroom having a garden tub and lovely shower. Both bathrooms were double vanities. There's a safe in the master closet. You are close the the Kings Shops and Queens Marketplace as well as the Blue Hawaiian Helicopters. The only minor issue was some pesky sugar ants which the management company were quick to come and spray. Central air so it was very comfortable. We will definitely return here on our next visit.

Redoak1977 (Jamestown, Pennsylvania) 09/16/2018

We spent a week at the Shores. It was clean, roomy, and comfortable. A wonderful condo with beautiful grounds. The staff was very helpfull and friendly. If you are going to be on the Big Island, I highly recommend staying at the Shores.

MargaretK576 (Bassano, Canada) 08/11/2019

My daughter and stayed at the Colony Villas in August. This is not a hotel but indivudual condos. There is no restaurants or bars on the property but it is a great place to stay. We had a large, well appointed 2 story, 2 bedroom, 2 bath condo. The master bedroom is upstairs and well appointed with a walkin closet. The bed was comfortable. The downstairs had a well appointed kitchen with a dining and sitting area. The second bedroom had 2 single beds and a cot in it. We were situated very close to the family pool. It is peaceful. The resort is gated. The grounds are wonderful. The only challenge is that you have to drive if you want to eat out. My experience being in a large group on this resort, is to go to Costco and get your food and drinks. By the time you get done with the day, you are ready to slow down for the evening. This place does have BBQ in the pool area and you need a key to get into the pool/BBQ area and a key to get out. All in all, I would recommend this resort to couplees with children or to anyone looking for peace and quiet.

joysclind (Wrightwood, California) 08/07/2019

My family stayed here for a week booked through AAA. Nice place but had some issues Pros - great location convenient access via rental car to area. Staff pleasant upon check in and phone calls were answered promptly. We had booked a one bedroom with sofa bed and since the condo didn’t have a sofa bed were given a second bedroom with two twins that worked great for my kids. My kids loved the pool. And hot tub. A lot ! 🏊‍♀️ Very close to our unit. Coffee and tea was provided daily with phone call requests as advertised. Cons - ANTS 🐜 in the upstairs bathroom. Called staff the next morning nothing was done that I am aware of as there were still ants the next night. Since our family was staying the following night at volcanos national park overnight I asked for the bugs to be treated. So came back on day 4 to an upstairs that smells of insecticide but not more ants. Cont open a window to ventilate due to heat outside and no upstairs fans. Turns out on day 6 the ants reappeared in the downstairs bathroom. 😵 Downstairs bathroom toilet occasionally runs - probably some slow leak internal (?) we saw nothing leaking external. Annoying but can deal with it. Upstairs bed hard as a rock. No mattress topper. Worst bed ever. Kids beds were fine. This condo only has AC that you cannot set below 74 and one fan in the main area so the bedrooms get very stuffy at night. I hope for future travelers they install ceiling fans or something in the bedrooms since you really can’t open the windows due to humidity and heat outside. No view to speak of just looking at other condos. No golf course view. We were in 1901 Parking sucks. Most spots are reserved and there was not a designated spot for our unit so we had to frequently park further away. No shuttle and most things are over a mile away or more so have to drive or taxi. Additional notes not good or bad just FYI - pool and bath towels and bedding were provided as was the daily coffee and newspaper on request. Plenty of dishes and and full kitchen. But no spices, condiments, etc. no day passes to the Hilton or other pools as other reviews had mentioned. No beach toys as other reviewers encountered. Not sure if we would return here. Kinda on the fence for us on that one

filalex17 (London, United Kingdom) 07/15/2019

We really liked staying in this place for so many reasons : - great location: close to the beach, shopping centre, food court... & don’t miss the sunset at the lava lava beach club ! - nice, quiet (when we were there) and clean pools - spacious villa - excellent customer service : we had an issue with the AC in our first villa. I called the office, 20 minutes later an engineer was here. Unfortunately he wasn’t able to fix it, 15 minutes later the office called me back offering to relocate us in a bigger villa and they offer us a discount However small things made I don’t go with 5 stars: - cleaning : I am not the only complaining when I read the comments. The cleaning is really imperfect and must be improved : dirty towels, dirty floors (hairs, dust...). - equipment : understanding we are in a villa we can’t except to have everything but small thing like sponge, kitchen towel, salt & peppers... would be appreciated. - don’t forget it’s not a villa dedicated to be rent, this is someone’s house so you can have some pictures of them in the bedside table... quite strange sometimes... Hopefully they will improve these points, if they do this place would be a real nice place to stay !

Chautauquan (charlotte) 06/20/2019

This was a great area to visit. Our condo had a pool pass to the Hilton complete with a lagoon for snorkeling. The condo was well equipped and spacious. We frequent Hilton Head and it reminded us of a newer pacific version of HHI.

relouie (Tehachapi, California) 05/08/2019

We just got back from a week in Waikoloa and wished the unit was better. We booked our trip through Costco, hoping it would be a well maintained unit. We stayed in a 3 bedroom, Unit 605, and figured renting the larger one would mean it was a nicer one as well. I even called the office at Aston a couple times before we got there, to make sure we would have a cleaner unit, with one of my grand kids beginning to crawl. We checked in later in the day and within an hour of my granddaughter crawling on the living room carpet, her knees and feet were black from the dirty carpet. Based on many other reviews, we thought that beach gear, chairs and other items would be available for our use, but there was nothing in the unit like that. We went to sweep the tile floors and there was no broom. We decided to use the vacuum that was in a closet but the tank had been removed, so we couldn't use that either. There are also no dish towels or sponges, so make sure you bring your own.The garage, several kitchen cabinets and some of the closets were locked so we had to access to those. It appears the owners and property management company take very little care of this unit and Costco will be made aware of this. I hate writing bad reviews but I also want to protect others in the future. As far as the complex goes, it is very clean and the pools are well maintained. We did have to pay a cleaning fee, which is pretty ironic.

Jean B (East Lyme, Connecticut) 09/21/2019

When we drove toward the hotel, and saw the lobby sign, we had no idea we would end up rating this 5 stars. However, the condo was fabulous, got upgraded to 2 bedroom and bath. The view was very special. We were over the pool and the beautiful crashing waves against the rocks was right next to pool. One night I turned off AC, closed the screen, and fell asleep to the waves. The Unit was spotless, bstocked with new, varied, and the best appliances. The staff went above and beyond. In our 4 island vacation, this was the third. What we experienced exceeded other much more costly hotels. Thanks to all.

TrendSetterNM (Rio Rancho, New Mexico) 09/06/2019

Our family of five visited Hawaii for the first time last month, and booked a week-long stay at Aston Kona by the Sea via Costco Travel. So glad that we picked this location! It has everything that you need for a family on vacation - a full kitchen, spacious rooms, and best of all, oceanfront views to die for! We had a couple of housekeeping issues, but the front desk was on top of things and resolved the issues quickly and satisfactorily. Dawn from the front desk deserves special recognition for her hospitality and fantastic local suggestions. We hated to leave, but when we did, all of us agreed that when we visit Kona again, we wouldn't hesitate to stay at Aston Kona by the Sea.

calikat2 08/09/2019

I love to travel and my two important requirements in a place is cleanliness and a comfortable bed. This time we Decided to spend a bit more money since it was the first time at the Big Island. We got condo 210 a two bedroom Two bath oceanfront condo. The king size room had the ocean view and the twin size bedroom had the view to the Open air hallway and mountains.There was a shower next to the king size bedroom and a shower tub combo in the twin size room. The Lanai off of the living room area and the king size bed area were amazing. The kitchen had a large refrigerator, microwave, electric stove/ oven, Electric can-opener, dishwasher, full set of dishes and bowls, paper towels were provided, everything you would think you would need even salt and pepper. The condo had a stackable washer and dryer that worked well located off the kitchen area. Tips: buy your own laundry detergent. We got a small bag of the tide pods. If you want to use the dishwasher get some dishwashing pods as well. There is no restaurant on site you have to drive north for like 5 mins. There is a liquor store two doors north of the condo. Walkable. I would recommend getting a car for the Big Island. It is huge compare to the others and not much of any mass transit. Know were your food shopping stores are the local farmers markets close around 5 ish. Go to the beaches early because they get full quickly and parking is hard. Much of the local restaurants weren’t that good but the Kona brewery was awesome!!! Pro: The view!!!! No resort fee for us (booked with Costco travel). Or any crazy cleaning fee’s. We did pay a daily housekeeping fee but it was under $13 a day. The condo was clean and plenty of room for our two kids. Felt like a home instead of a hotel room. We loved that the bedrooms were divided by the living area. Housekeeping made our beds and gave us fresh towels everyday. Took the trash out. Even gave us 6 beach towels that were clean and thick. Free parking in a covered parking garage under the condo. They had a luggage cart available to use. Security was good you could only use the elevator with your key card. They provided free movie rentals and or video games two a day like a redbox rental. Playstation in the living room area. The staff was always friendly. The grounds were immaculate. Had a wonderful salt water pool right next to the shore. Had some beach toys like boogie board left in the twin size bedroom closet. Looked like it was left by previous guests. Cons: The king size bed was very uncomfortable. It was very hard and seems like it was an old mattress. The bed frame would make A creaking noise every time you would go into or out of the bed. We asked for a mattress pad or something from the front desk and they got us some foam yellow mattress topper. It made it a little bit more comfortable. The king size room only had a partition to separated from the living space. The furniture was a bit outdated like the sofas but they were very comfortable.

janelizpin (Auckland, New Zealand) 08/08/2019

Gorgeous views of the sea and the pool. It is not a big hotel so the pool was never crowded. Rooms very comfortable. Very effective dryer and washing machine for use. Dishwasher. Snorkels supplied in the room (and even golf clubs, if you wanted to play golf) plus coffee and a coffee machine. Large kitchen. A very short drive to town. Room regularly serviced. Really nice apartments. Pool towels and room towels supplied

cmhall123 08/06/2019

We came to the Big Island after a fantastic week on Waikiki. While the views were spectacular, we were expecting a resort, not a condo. The property is older, although the unit itself is quite large. Having a bathroom and a half is also nice. The biggest drawback is that the entire condo is carpeted - shag! There is no ceiling fan in the bedroom and they all face the street, thus air circulation is poor. The carpet was filthy - more a product of being old as opposed to not being clean. The "beach" is sand bordering the real beach. You can not swim in the ocean due to rocks. Again, beautiful to look at and listen to. When we arrived, the women at the "desk" took our name, looked it up, handed us some paperwork and sent us on our way. We were supposed to be upgraded, given gifts etc based on an online package - nothing. When we entered the room there were all manner of rules about how the "residents" were to behave. Again, clearly not a resort. We also encountered a few "pests"... If you are looking for a condo to spend a week in that is quiet with fantastic views and a place to relax in - this is it. This is no frills - you are on your own. The furniture in our unit was not comfortable and the carpeting was a problem with Asthma. The kitchen was nice -- again minimum appliances, and the washer was nice. You can also park your car with no fee. Parking anywhere to go eat in Kona, however, is a royal pain.