Glorysira (Ordino, Andorra) 12/05/2018

We reserved a room at the Hotel for the 18 th September 2018. The room seemed satisfactory, so we were shocked after an outing to see several cockroaches of different sizes when we returned. The girl on reception was sympathetic, but said the hotel was full so we couldn't be moved. She ordered that the room be cleaned which consisted of a man with a disinfectant spray who asked us to vacate the room for about 30 minutes. shortly after we returned-the insects re-appeared-The whole saga was then repeated. We demanded that the man leave the spray with us. Our last day in Hawaii was ruined. We feel that the entire fee of $118.99 should have been cancelled.We did not feel cared for as a guest should be. You did acknowledge how unsatisfactory things were by waiving the amenities fee of $15.77. I remain shocked very disappointed and dissatisfied.

Greigk 11/28/2018

I stayed in what they call a moderate room. No desk, no balcony, noisy elevator shaft on one side of the room, thin adjoining door on the other. Room was fairly clean but no soap or shampoo on arrival plus the bath mat was filthy. The bed sheets had been changed though. Comfortable bed. Only 2 cockroaches in 5 nights. Upstairs patio was filthy and unorganized. Front desk staff was very attentive and helpful. It's a 2 star hotel so I was not disappointed.

jcs012 (San Francisco, California) 11/26/2018

Stayed over Thanksgiving holiday. Here are my comments: 1. Great location. Walking distance to the quiet side of Waikiki beach (2-3 minutes) and the main strip of dining and shopping along Kalakaua Avenue (10-15 minutes walk). Bus stop is nearby along Kuhio & Paoakalani (2 minutes). Trolley stop for tours in front of Aston Waikiki (2 minutes). ABC Store is nearby (2 minutes). Great restaurants nearby as well. 2. Excellent service. Staff was pleasant and friendly and went the extra mile to accommodate a special request. They made sure to keep rooms clean and fresh. 3. Reasonable rates. They claim to be a 2-star category hotel and rightly so. You’ll get one of the cheapest prices here. But I recommend not to expect much. 4. Needs a huge renovation. Everything about the hotel is dated and needs to be replaced. While everything was in working order, it is obvious that Father Time has taken its toll. They are aware of this and I was told that they are just waiting for their turn to be renovated as other hotels in the chain are listed ahead. 5. This hotel will really enable you to save. Apart from the great rates, there are kitchenettes where guests can prepare their own food. I found this useful for breakfast. I microwaved oatmeal daily and saved money on buying breakfast (please note that the hotel does not provide breakfast). A microwave, twin stove burner and sink are available as well as a refrigerator. Overall, while the amenities are poor due to age, the service made up for it. I would consider staying here again for my future trips. Tip: Manage expectations.

ChilenaRica (Brisbane, Australia) 11/18/2018

*WIFI non existent, even though they said they contacted supplier and was getting fixed, to no avail, read other comments and seems it just never gets fixed. Told to connect to the signal which showed the strongest. what a laugh.. *No hot water even after them "resetting the hot water system" *Room smelt really bad *Studio room with kitchette left a lot to be desired. looked terrible. Hotel really needs to be updated. *TV needs to be updated to a bigger one, way too small. *Room very small. *Air conditioner very loud. *location is ok *Lift very shaky, wouldn't open on my floor nearly freaked out so had to go back down to the lobby then try again.. Was very unsure about trying again. *House keeping very loud in the morning walking through the corridor, I guess my room being located near the lift didn't help much.

Mike C 11/17/2018

Absolutely no WiFi that connected. We were told it worked, but it never did. We didn’t have hot water for a day. The place is a dump, but it is close to the strip. I do not recommend this hotel at all. Pay the extra money and stay elsewhere.