Aston Mahana at Kaanapali

Maps304457 11/14/2021

lStayed here many times and always are very happy. There is no better ocean front property! Prefer bedroom units to studios but all have fantastic ocean front views. Pandemic created a few less than normal housekeeping duties but it was still very good.

ibabcbqb2021 11/08/2021

The following morning after arrival, there were large live cockroaches in the entryway. I stopped at the front desk to inform staff, she stated they just sprayed the day before and offered to send up housekeeping. I asked to move rooms and she was unsure if any rooms were available. She stated she would call back. After retuning to the room, my husband said he saw cockroaches in the utensil drawer the night before; he opened it & found two live bugs, one in a bag of food & one crawling on the counter as we cut fruit. I called back down and stated we continue to find more live ones. Karen reiterated they just sprayed. I explained that I wanted to move rooms; she stated she didn't think they had any rooms but would check with manager between 9-10am. I asked to move to a larger unit; she stated I could and pay the difference; I explained I would not due to an infested room. I stated I would accept a refund to look for an alternate hotel if they could not accommodate. Shortly after, staff called back with an available room but we would need to leave our room to clean before new guests arrived. Our new room had no issues, however; the next day, I realized that our new room was not a premium room that we originally purchased. I stopped and spoke to staff & she stated it was a premium room. I explained the outdated fridge and countertops included in the description were not premium. She continued to reiterate it was premium; I asked to see a room list verifying it was a premium room and she refused to provide it. After arguing with staff for the last two days, I walked away. I was completely disappointed in the customer service, I understand things happen but work with pest control and hotels in my occupation on a daily basis so I am very familiar. If there were known issues take responsibility for them; close the room, offer to up-grade to a larger unit at not cost, offer to re-treat the room. I was glad they moved our family as I would not have stayed but felt bad for the next customer that was placed in the unit without any regard to them. It would have been well received and respected if they would have have refunded my money. I still hope they consider doing that.

mrifool2021 10/31/2021

Truely the best view of any resort in kaanapali...from the room dolphins, turtles, rainbows and the milkway. Covid friendly resort. Located near shopping, restaurants and the beach couldnt be closer. The staff and management are the best...

Andy W (United States) 10/30/2021

Every room is directly on top of the ocean so you can hear the waves crash and have the most spectacular view of the sunsets. The rooms were a tad dated but the location alone made up for it. Also the staff were extremely friendly. We didn’t have any problems but anytime I asked for a recommendation for dinner or a place to hike they were more than happy to help!

Venture736319 10/27/2021

Stayed in room 1206. Hotel represented this room as a "premium one bedroom suite". Trust me, this room was not "premium". Old appliances (ice maker didn't work on arrival) and very dated décor and furniture. Amenities at this property are very limited (small pool and tennis court), you must go elsewhere for everything else, including beach chairs.