dsahi 08/06/2020

Thoroughly enjoyed another stay at our favorite Maui hotel in Kaanapali! The staff is representative of the Aloha State and the hotel is so beautiful and well-kept. Kudos to the staff and management at Kaanapali Shores. It's wonderful to be in a hotel that everyone greets you with aloha and is so friendly. We will return very soon! Thank you for another great stay in paradise!

Mainelycarib (Bailey Island, Maine) 07/29/2020

I am writing this review while still on the beautiful Aston Kaanapali Shores property, overlooking the ocean, gardens, waterfalls and pools from our room’s balcony. The grounds and facilities are in pristine shape, measures to prevent Covid contamination are clearly defined and maintained, and the staff is outstanding. We watched the sun set from the resort beach last night and then walked over to the food truck area a few paces down from the property and ate some awesome Thai food. We feel blessed to be here during these challenging times, especially thanks to the warm welcome of Bryan and the management team at the front desk. We were surprised to be given a large box of delicious chocolate covered macadamia nuts in recognition of our anniversary. We were also honored by an upgrade to a spacious 1 bedroom condo with this sweet view. There aren’t many guests here now, due to Covid, but I can feel the vibe of the many special gatherings and events that have occurred here over the years and will continue to take place once tourism has fully returned. Mahalo AKS staff for helping us make our anniversary one to remember.

JimmyMc (Guam, Mariana Islands) 07/22/2020

With the COVID-19 restrictions in-place in Hawai'i, after a 14 day quarantine you can easily move around the islands without restriction. And with almost no tourists here, it's been an opportunity to see and stay in places that normally would be unappealing when jammed with tourists. So we spent several days at two properties on the island of Maui. This was one of them, an aging managed resort filled with 460+ individually owned units. This property was built in 1979-1980 and looks like it. If this were a hotel, it would have had a full rebuild 10 years ago. Some of the problems include: Junk for fit out an fixtures. • Our unit had a bed long past its use-by date; too soft with a valley in the center. • Two unusable electrical outlets in the unit (and very few compared to modern hotels). • Bathroom shower plumbed backwards (fun with the kiddies!) • Bathroom sink tap broken cold water • Bathtub not level • Kitchen tap plumbed backwards (really?) • Wires run on top of the walls instead of inside (apparently trying to get cable-tv and telephone into the units • No plug-ins for USB charging ANYWHERE! • Lamps had 40w bulbs making them unusable for anything but night lights • Only partial set of dishes • 40 year old furniture tired • "Crunchy" carpeting - yuck! • 40 year old balcony door and screens should have been replaced decades ago! • Balcony furniture - no thanks Unit seems mostly dirty from years of marginal maintenance as done much of the property. Elevators seem slow and unsafe. Stairs and tiled floors slippery. The Kaanapali/Lahaina area of Maui is filled with these 1980's units, with owners more interested in trying to break even instead of hoteliers interested in a quality experience. I have stayed away from this kind of accommodation after getting burned like this years ago. I only agreed to this because the REGULAR hotels (Hyatt, Hilton, Marriott) were closed due to the pandemic. These separate-owner hotels also skirt past a loophole and don't offer any rooms for disabled or special-needs guests. This is a shortcoming that needs to be rectified. When things open up again, I'd give places like this a pass. It's expensive to go on vacation and places like this are poor value for anyone.

IRM1234 (Fort Wayne, Indiana) 06/21/2020

Great location and amazing views of the ocean. The resort restaurants had great food options and service. They also provided pool side entertainment, mainly live music. The spa services were excellent and the staff were very friendly!

fandatroy 04/02/2020

We visited the Aston Kaanapall in March 2020 & stayed for 6 days for our 50th birthdays with our family & had an amazing holiday. Booking was a dream, Jackie LLP so super helpful & listened to everything we needed to ensure the rooms we had perfectly suited our needs. We had two, 2 bedroom villas - had everything we needed, were clean & comfy & serviced daily, having the full kitchen & laundry available was fantastic.. Were garden setting, on the ground floor & just a short walk to both pools. The resort is really well kept, gardens are lovely. The staff were amazing, especially Gary in the restaurant & Lei (hope I spelt it right) on the activity desk. We we went whale watching which was amazing, visited the aquarium & the kids did surf lessons - all easily arranged at the resort. The food trucks out the front were cool also. Lots of places to eat & a short drive to the Whaler shopping centre - would recommend Leilanis on the Beach for dinner - get the Hula Pie for dessert - but make sure you share it - it's huge!! We will defiantly be back & staying at Aston Kaanapall Shores again. Thanks for everything.

terluvsgolf (White Lake, Michigan) 05/28/2020

This is the best location on Kannapali. I was very disappointed with the check in and check out experience. We rented a two bedroom for 10 days and then a studio PREMIUM for two weeks. We were told the process of moving units would be easy - it was anything but easy! I spent most of the day trying to get us into a unit that was considered PREMIUM, only to be "upgraded" to a one bedroom - not PREMIUM because there was not another studio PREMIUM available. Be sure to get what you are paying a PREMIUM price for!

Irish4052 (Indianapolis, Indiana) 05/01/2020

Beautiful area with a view of Lanai. So gorgeous and we watched the whales from our balcony. Very nice condo and free laundry. You do have to rent beach chairs to be directly on the beach. Short walk to black rock and great snorkeling. Whalers village is right there for some great dining experiences. Great views of west Maui mountains. Loved our stay here..

Carmen S 04/03/2020

First of all we decided to travel before all the Covid-19 Pandemic happened so a couple of days into our trip they started to close down all restaurants, tours, activities, pools etc. But despite all the closures we would not change anything as Mr Rudolphs condo was one of best places we have stayed. The view every morning and night was alone was worth it as we saw whales and beautiful sunsets. The condo itself was in the best location right in the middle of Kaanapali Beach with all amenities around it including restaurants and shopping. The condo was well stocked with all you would need and the chairs, coolers, flippers and boogie boards were very appreciated as we had a blast on the beach with the waves. Black rock was great for snorkelling and we saw many fish and turtles. Like i said, without the pandemic getting in the way of our holiday it would of been perfect, but we spent time on the beach, BBQing food we got from Lahania Safeway which was a $2.00 , 5 minute bus ride, easy peasy. Location location location they say and you cant get better than Mr Rudolphs condo, he was so pleasant to deal with even calling us to check up on us as i kept updating him on the closures and policies that were in place due to Covid-19 and he always answered the emails quickly. The condo was full of kitchen, bathroom , cleaning and laundry supplies that left us wanting or needing nothing. Thank you Mr Rudolph, your place is amazing and we do hope to come back again so we can experience all that Kaanapali Beach has to offer. Highly recommend this condo....highly recommend.

Winger63 (Meridian, ID) 03/27/2020

My wife and I have stayed at the whaler previously with a group that were in three different units (not unit 824). We all enjoyed our stay so we decided to go back and booked #824. The unit itself is updated and nice but when you open the door and see roaches it takes away from everything else. We contacted the owner ans he was able to schedule an exterminator but it was on our fourth day there. Every morning we would kill s few more but I could see gaps in the wall behind the fridge. I advised the owner of this and he admitted the they crawl from floor to floor on pipes. SEAL THE PIPES! We like the Whaler but will stay in a different unit next time. On our previous trip we stayed in unit #312 and it was excellent.

jhatch101 (Herculaneum, Missouri) 03/26/2020

One problem was we were on the 10th floor and getting hot water was always a several minute wait. Other than that I wouldn't change a thing. A great place to stay, right on the beach and Whalers Village is just a short walk.

Dan T (El Dorado Hills, California) 05/04/2020

My family and I were supposed to travel to this hotel this spring and then the COVID-19 pandemic crisis happened. We live in California, and in March travel restrictions were being implemented to try and limit the spread of the disease. We called in the middle of March to try and cancel our trip and we were told if we cancelled our trip we would lose 50 percent of our money. The customer service representative (Zac) tried to tell us that Hawaii doesn’t have any restrictions on travel due to COVID-19 so we should try and reschedule our trip so we wouldn’t have to pay the 50 percent penalty. We hesitantly rescheduled our trip to July, but now in May of 2020 Hawaii still has a mandatory 14 day quarantine in place punishable by jail time if not followed precisely (and there is currently a couple from Sacramento that has been arrested while on their honeymoon). We tried to cancel our July trip which is now 60 days away, and this hotel still will only give us 50 percent of our money back which is ridiculous given the severity of the COVID-19 crisis......the manager (Ryan) even told us that the couple that was arrested is fake news; he said “you believe everything on the news? That is fake news”. This hotel is the most unprofessional and socially irresponsible company I have ever seen. Do yourself a favor and stay someplace else....this place doesn’t care about anything but themselves, and dealing with them is too much of a pain, when so many other places have been so accommodating during this crisis. During times of a crisis, the true colors of people and businesses is revealed, and this place is full of crooked people. Take my advice and STAY AWAY!!

Altmar1801 (Curacao) 03/31/2020

Welcome home, Maui Kaanapali Villas. This slogan is written on the key card each guest gets to open their unit. I have to say that it does feel like home there. My husband and I stayed there for 4 nights in February during our honeymoon and we had a wonderful time. The studio we stayed in had a very comfortable size. The kitchen was well equipped, the bed was comfortable, the sofa was big enough to chill and doze off in and sitting on the balcony had that home backyard feel to it. I truly recommend to relax and indulge in the pool and jacuzzi that’s near the restaurant. It is super relaxing out there and you can get amazing mountain views from the poolside. Even though I would give the food made at the hotel restaurant a 5 out of 10, I really do recommend sitting at the beach side tables during the day to look at the beach. My husband and I were able to see some whales swimming there when we were having breakfast at that restaurant. It made the breakfast experience beyond amazing. The Kaanapali beach itself is also delightful. The sand is sparkly and soft and the water is clear and had the perfect temperature at the time. I’m more of a pool person overall, but I’d choose this beach any day over any pool I’ve been to. This is the perfect place to relax and enjoy each other’s company. It is indeed like a home away from home.

tonystariha (Port Moody, Canada) 03/20/2020

Staff was very helpful and friendly. Enjoyed having the restaurant on the premises. The grounds were well maintained and tidy. The rooms and bathrooms however could use updating. Having only one elevator in operation resulted in long waits.

ChuckDallas (Dallas, Texas) 03/20/2020

Nice maintained property on the Kannapali Beach. Rooms have fully equipped kitchens and the property is certrally located for the Kannapali area. The staff is very personable and professional; we are repeat vacationers at the property.

Julie B 03/17/2020

Aston Maui Kaanapali Villas is like visiting old Maui, low key and laid back. There are many resorts around it that are much more amped, up like visiting Vegas, not for me. We’ve stay there twice and are already planning our next visit. Alhoa

neborr357 (Pasadena, California) 03/27/2020

The grounds are well maintained. A few steps and you can have a swim and snorkel. The staff are very attentive to our needs and very friendly. The view from the lanai is more than enough if you want to see the sunset. The smell of the sea and the sound of the waves is something that we missed when we came back home. Supplies for the kitchen and dining is ample. Cooked a few meals when we were there. We were there when the lockdown and stay home mandate took effect. But the place makes you feel like you’re in a different place. Sun and sea a few steps away. There’s a spa next to the pool and you can just relax and watch the sunset. The pool is quite small but who really needs it when your close to the beach. A second visit to Maui and staying again in this place is a plan in the making already. Thank you to all that made our stay memorable.

Minn_sky 03/15/2020

My husband and I just spent a wonderful 10 days in luxurious condo unit 914 on the 9th floor of the Mahana. Higher is better during whale season; load up with plenty of food, beverages and snacks and you can spend an entire day watching the whales if you so choose. We stayed in the unit a couple of our days, but every day we saw many spouts while eating breakfast! From the first moment you walk into the Mahana you feel welcomed by the gracious front desk staff. Unit 914 is outfitted with everything you need. You can hunker down, or take off for the day with the cooler and ice provided for your use. If you want to do some of your own cooking, the kitchen has top of the line GE Prestige appliances as well as a rice cooker, blender, coffee maker, etc. Waking up to 100% Kona coffee purchased from the Times Market is bliss; carrying it onto the lanai to watch whales is even better. The living room is large and beautifully furnished, and the king size bed is softly firm with comfy pillows. The bedroom and living room have floor to ceiling windows so you can wake up and watch whales from your bed if you wish. Having a washer and dryer in the unit makes it easy to pack just a few clothes leaving room to take home all your shopping treasures that remind you of your memorable Mahana stay. Access to the Kaanapali boardwalk right next to the parking lot made the few hundred foot walk to Dukes for Happy Hour so easy. We also were able to take morning walks directly onto the beach from the pool area. Sometimes we headed back to the condo on the boardwalk as there are many access points from the beach. Also it is easy to walk down the driveway and across the street to the Times Market shopping Center for restaurants, urgent care, shops and the market. The Mahana is in a great location!! I can’t imagine a better place to stay while in Maui than unit 914 at the Aston Mahana! Aloha!

mikedena 03/15/2020

Excellent place to stay for viewing ocean and whales! All rooms have ocean front views. We come every winter and always enjoy our stay here at the Aston Mahana. They have always take good care of us!!

caz95421 03/13/2020

I stay at the Mahana every time I come to Maui. Every room is ocean-front, and the views are incredible (Lanai and Molokai in the distance, whales and turtles swimming just off the beach, and beautiful sunsets every evening). The property is located at the end of a private lane so there is no traffic noise. It is an intimate property; not a big, busy resort. A nice grocery store and other businesses are within walking distance. 808 Mopeds is just down the street also- a great place to rent scooters and mopeds. The staff at the Mahana are very friendly and efficient. The rooms are either studios, one-bedroom units, or two-bedroom units. On my visit last month, I reserved two studios for our adults kids and spouses, and my husband and I stayed in a one-bedroom unit. That worked out perfect because our unit included a living room for entertaining. Every unit includes a full kitchen so we didn't have to eat every meal out. In fact, our meals on the lanai where some of our favorites.

GetaMove123 03/09/2020

We've stayed in this property several times. It is right on the beach, each unit has floor to ceiling windows, and they have very nice furnishings. It's comfortable and quiet. The location is excellent for watching whales from inside or from the lanai. The location is within walking distance of several restaurants and a grocery store. It's convenient to several towns and a short drive to Lahaina. The staff is friendly and very responsive to requests. We'll continue to stay here in the future.

GingercookieS88 08/02/2020

This Lahaina resort was lovely as the grounds were well kept and the pool was clean with many attractive areas for outdoor dinners, avail bbqs, evening strolls and the like. There is no restaurant and no beach but you can pull up your lounger on the spongy soft grass (if you are taking a break from sight-seeing!) and enjoy the *incredible* ocean view. There is much whale activity in February as it's mating season. This Aston at Papakea is next to the ever popular "food truck" extravaganza. It also connects to the picturesque Boardwalk, there is a grocery store, bar, fast food takeout, souvenir store in the mini mall and a Slappy Jacks within short walking distance. Spectacular beaches to the south and ones for snorkelling a short drive to the north (do your research on the safest times!) Minutes away from the amazing Honoapiilani Highway with a few fruit/banana bread stands if you need a break from the breathtaking views! PS do not irritate the locals on this HWY pull over if they're driving faster than you! The front desk staff at the resort is incredibly kind and towel service is swift (not free after 1 set with Costco.) I will warn you not to book through Costco because they bought 5 of these units and do not maintain them. Many units are privately owned (lucky them!) The carpeting was disgusting, the walls were dirty, you wrestle sliding doors, the sink had a horrendous garbage smell emanating from it and the rusty fridge needed replacing. A little goes a long way had Costco just invested a little of their annual 21 billion income. Why not make guests feel they're sleeping in clean quarters? We were taken to another unit that was less desirable than the first. Thankfully being in Hawaii we were not room-fixated but for the upgrade COST for an oceanfront room I would have expected much better. 1 clean service 1 towel service for 2 weeks. Like I say, I'm sure the Resort has better care with direct customer reservations but Costco fails *for what they charge you.* Don't waste your money on Costco. Book your own accommodations.

ericrG7045AW 03/27/2020

Dear Management Upon checking into the room we were told that they gave us a different room then requested. When we entered the room we found a dirty room with writing on the walls , air conditioner wasn’t working, broken fans , moldy shower floor, bedroom had no air and closet had dirty things inside. This room was in much need of cleaning and repairing. We could not stay in there due to these conditions. I contacted your office and told the person in there about these problems and they said they couldn’t do anything. I asked to speak to a manger and they said nobody was there. I told them I was checking out and they should refund my money due to not giving me a livable place to stay. They said they could not do that . I told them that I was checking out please refund my money. I then went to the front desk where they checked me out and refunded me their fee. They also never called me back or refunded my money.

DBB1996 03/25/2020

The room we got was newly renovated and was very clean & beautiful. This resort had 10 BBQs and 2 swimming pools and never had trouble getting a lounge chair for my whole family to sit at ocean front view. Staff were always helpful and friendly and would stay at this resort again.

946cathiem (Calgary, Canada) 03/13/2020

The grounds are beautiful. Parking is terrible. There are no assigned parking stalls for each unit. They sell extra parking. So you might be out of luck if you arrive late at night. Getting amenities ie. toilet paper to your unit may take awhile. All in all it was a nice holiday.

perenchi (Renton, Washington) 03/11/2020

Papakea is lovely! Book a unit thru anyone EXCEPT Aston! When you book thru Aston, you have no choice in which unit you get to stay in, and it is (at this point in time, anyway) a big crap shoot! There are many, many beautiful units that have been remodeled, but at least a few that have not! IF you book thru the hotel, you may get a "dumpy" place or get lucky and get a fabulous one - and the price will be the same!! Until Aston fixes this policy - BEWARE!

Ian S 03/05/2020

We were three couples in three rooms with Garden View. One couple's room was very shabby, ours was okay and the third was good. The couple with the shabby room upgraded to Ocean View for only $40 / night (~$200 instead of $160). If you are not trying to save money, it is a great deal. The room and views of their new unit were much much better. However, this is a condo unit and each place is independent of any other. The management staff were very nice and took care of some minor problems but had no control over the state of the rooms. We don't know if the other ocean view rooms are as nice as the one our friends got. But overall, good value for money.

kmsellis (Layton, Utah) 02/18/2020

I have been to Maui 15+ times and this is by far the worst place i have ever stayed. The only thing nice i can say is that it waa clean. The bed in the room was awful aa waa the sofa bed. The door to the bedeoom waa a sliding door and it didnt shut tight and waa banging against the wall all night long. I got a parking permit from the front desk which is run by Castle Resorts and they were beyond rude. Luckily our stay was only 2 nigjts, I couldn’t have handled not getting any sleep for more than that!

RobertB981112 (seattle) 02/15/2020

We had a pleasant 3 night stay in January and enjoyed our beachfront view. No issues while we were there. Unit was a bit worn in terms of maintenance but nothing that impacted our stay. We had some ants one day, but otherwise generally clean. Would have rated as 4 stars, except for experience after our stay. I had declined the "damage waiver fee" when we booked. It was my wife, myself, and our adult son. I thought likelihood of any damage from our 3 night stay was low and we had no incidents while we were there. When I reviewed my credit card statement I saw we were subsequently charged $68 dollars after our stay. We were never notified or advised of any damage, our card was just charged. When I called, the front desk person told me it was for damage to a coffee table. When I said we we had no incidents or noticed anything, I was advised the manager would call me back. No response. I called a second time and spoke with front desk person, again advised manager would follow up and no response. The apartment has a lot of deferred maintenance, again nothing that impacted our stay, but seems like this is a scam if you don't pay for the optional damage waiver you are going to pay for whatever random "damage" they will attribute to you. Either don't stay here or just bite the bullet and pay their "damage waiver fee" upfront.

margishumbletrips 02/08/2020

The condo we stayed in was Oceanfront location where we woke up with the beautiful view of the ocean and the sound of the Waves were so soothing. Most of the resort had Ocean Front views and the service was great and the courtesy desk where informative.

chrisQ7733NO (Modesto, California) 01/15/2020

Paki Maui is nicely located. We stayed in #102. Owner offered on VRBO. Great view! Easy access from parking lot. Easy walk to pool and ocean. Well stocked, close to everything. I would stay again! Had a great time!

sarahwV3400SS (Olympia, Washington) 03/26/2020

The staff is great! We love staying here!!!! Great balconies in all rooms! The living areas are large and have plenty of space for kids to play and relax. Thanks for another enjoyable trip! We hope to come again soon.

LuanneM826 (Santa Fe, NM) 03/14/2020

We are owners at Maui Hill but at times will rent a unit from them for an extra week. The service, the friendliness of the staff, the units, the resort itself, all are great. We've been coming here since 1986 and the resort has been kept up extremely well.

hjr0bins0n (Lindsay, Canada) 03/06/2020

Maui Hill is close to amenities. Dinner at Sarento's was wonderful. Sunsets on the beach across the road . Close to boat dock for snorkelling tour. Ample parking near condo. Grounds staff were friendly. Able to give me names of the different tropical flowers in bloom. See previous page

Dreamplanting23 (New York City, New York) 02/27/2020

My teenage daughter and I were extremely lucky to find a two bedroom unit at Aston Maui Hill, after leaving a disastrous Airbnb rental, during a mid winter break week of extremely limited rentals. (Feb 19-20). The Aston Maui Hill space was spacious, immaculate, impeccably clean and very comfortable, The front porch had lovely views of the mountains and the ocean, and the back porch overlooked a lawn and tennis courts. The kitchen was impeccably clean kitchen with dishes, pots and pans and utensils, and a washer and dryer. We did not use the pool or tennis courts, yet observed other guests and their families happily using them. The team at Aston Maui Hill are extremely courteous, welcoming, kind and considerate. It’s a lovely place, in a lovely setting and located out of the main tourist area of South Kihei. Driving in and out is much easier due to location, and parking spaces are directly in front of the unit.

GSantiago808 (Wailuku, Hawaii) 02/26/2020

The 2 bedroom unit was bigger than my house, lol! Perfect size for a large family. The living room was open & spacious. Beautifiul grounds, nice pool. Kitchen was well stocked with basic necessities. Looking forward to staying there again and again. Totally loved this place!!

Didi L (maryland) 02/14/2020

The staff here go out of there way to ensure customers are comfortable and happy. The rooms are clean and have everything you need for a fantastic stay. We had a two bedroom with washer/dryer, TV sets in every room, and ice maker in full size refrigerator. Customer service is definitely 5 star, the front desk personnel should be commended

wpfeifer (Baar, Switzerland) 02/13/2020

I‘ve been there for 4 nights. The appartement (507) was very open, well structured and had enough space. The balcony was a little bit too snall for me. The kitchen was very good equipped, so I was able to prepare any kind of food. It was really clean, but you could see, that the appartement has come into it‘s years. One point that really was uncomfortable - was that this building was a no smoking area. I had to walk really far to go to the smoking area. That was really bad!

Judyvan (Greeley, CO) 02/11/2020

I was shocked to be paying $284 a night, but the Maui Banyan was nice enough. The room had new bathroom and tile. The TV was good as was the air conditioner and the beds were comfortable. We were given a room in a building with an elevator and 2 beds as requested, but it took a change of room before we accepted the room. It was a little too far for us to walk to most restaurants so we mostly drove. Nice room. Would stay again

Kathy S 02/11/2020

Loved this place. One bedroom, 2 bathroom condo. Walking distance to anything we needed, great beach across the street. Most beautiful sunsets. The grounds are gorgeous. Parking space included. Got a diving trip arranged right in the office.

Mauifarm456 (Calgary, Canada) 02/05/2020

Stayed at the Maui Banyan on a recent Maui vacation. The location is great, but the condo accomodation is really hit and miss. We were in a one bedroom deluxe, and although renovated did not live up to the over $300/night cost. The bed was poor quality with no duvet, just a couple of old school blankets in the closet. The lanai is extremely narrow and you risk tripping off the 6 inch ledge as we were on the ground floor. The condo could have been a little cleaner as the floor seemed dirty, and the housekeeping service was minimal. You have to pay a resort fee which includes stuff no one really uses, like dvd rentals. We are not living in the nineties! The pool was nice, location to beach is great, but not necessarily worth the price they are charging.