Megjd234567 (Fairfield, California) 12/03/2020

We had a wonderful view and extremely spacious accommodations! My main complaint would be that due to covid restrictions, no housekeeping was offered. This didn’t bother me but no one communicated that information until I asked halfway through our trip. We also had to ask numerous times for a pak n’play (although we requested this ahead of time) and garbage bags. A little better communication and customer service would of been appreciated. Overall, great stay and trip!

Sarath S (California) 11/28/2020

Anna Enomoto had been very helpful right from the beginning as we had change our dates due to Covid-19 restrictions. She went above and beyond her duty to help us achieve our dream vacation. Staff is very friendly and helpful.

Camper09425512097 11/14/2020

Nice size rooms, comfortable furnishings and full kitchen with washer dryer in our unit. Sat on the sand and watched a monk seal rest on the beach fronting the resort. Perfect location with restaurant on property and grocery store in walking distance. Even though services were altered due to Covid, the staff are really friendly. It was like our home away from home. Perfect place for families to relax and enjoy paradise.

Tourist760940 10/22/2020

Great view. Clean room. Very peaceful. Bryan at front desk was very friendly. In fact everyone was very friendly. We all were very happy and didn’t want to go home. Thank you for a wonderful stay! We can’t wait to come back!

burgart2020 10/09/2020

I think they should re-open the Garden Pool, as what I saw was mostly families. Why put families at the beachside pool with no Beach Club dining, no pool service, no music? The Garden Pool would have been way more entertaining.

tayayay (Ham Tien, Vietnam) 09/13/2020

It took an hour to check in and I was the only person in the lobby, the guy at the front desk was taking calls and ignoring me instead of putting in person customers first, I felt completely invisible. I went to hang out by the pool, there was not one other guest in sight and I was told off by the security guard that I couldn’t use a floaty in the completely vacant pool. This accommodation clearly does not put customers first. There are much better options along the water in Kaanapali. Stay at the Westin instead, I was there last week and they treated me great, floaty and all. Very disappointed

gkg434 (Kihei, Hawaii) 09/07/2020

Absolutely beautiful resort! After 10 years visiting the Whaler I finally got to stay there myself this weekend. This place does not disappoint! The resort is world class, and as classy as it gets. The staff is full of aloha and quick to help. The amenities are in top shape, and include everything need. The location is second to none. And the rooms are breathtaking. For the nightly rate we were paying we expected a mid-tier quality room in a mediocre location (we're on a budget). But we felt like royalty staying in this beautifully renovated unit with incredible views. The layout of the Whaler is set to provide stunning views from almost every single condo. Oh and the Whaler also combines the best of both worlds, taking the term condotel to a whole new level. You get the convenience of having a full condo with kitchen, bedrooms, ours even had laundry machines; but you also get all of the service and treatment of staying in a high end hotel. Highly recommend staying at the Whaler! PS - All of the staff here sets the standard in resort living, but the GM of the Whaler, Mila Salvador is an absolute gem! Thank you for all of your hospitality Mila!

terluvsgolf (White Lake, Michigan) 05/28/2020

This is the best location on Kannapali. I was very disappointed with the check in and check out experience. We rented a two bedroom for 10 days and then a studio PREMIUM for two weeks. We were told the process of moving units would be easy - it was anything but easy! I spent most of the day trying to get us into a unit that was considered PREMIUM, only to be "upgraded" to a one bedroom - not PREMIUM because there was not another studio PREMIUM available. Be sure to get what you are paying a PREMIUM price for!

Irish4052 (Indianapolis, Indiana) 05/01/2020

Beautiful area with a view of Lanai. So gorgeous and we watched the whales from our balcony. Very nice condo and free laundry. You do have to rent beach chairs to be directly on the beach. Short walk to black rock and great snorkeling. Whalers village is right there for some great dining experiences. Great views of west Maui mountains. Loved our stay here..

Carmen S 04/03/2020

First of all we decided to travel before all the Covid-19 Pandemic happened so a couple of days into our trip they started to close down all restaurants, tours, activities, pools etc. But despite all the closures we would not change anything as Mr Rudolphs condo was one of best places we have stayed. The view every morning and night was alone was worth it as we saw whales and beautiful sunsets. The condo itself was in the best location right in the middle of Kaanapali Beach with all amenities around it including restaurants and shopping. The condo was well stocked with all you would need and the chairs, coolers, flippers and boogie boards were very appreciated as we had a blast on the beach with the waves. Black rock was great for snorkelling and we saw many fish and turtles. Like i said, without the pandemic getting in the way of our holiday it would of been perfect, but we spent time on the beach, BBQing food we got from Lahania Safeway which was a $2.00 , 5 minute bus ride, easy peasy. Location location location they say and you cant get better than Mr Rudolphs condo, he was so pleasant to deal with even calling us to check up on us as i kept updating him on the closures and policies that were in place due to Covid-19 and he always answered the emails quickly. The condo was full of kitchen, bathroom , cleaning and laundry supplies that left us wanting or needing nothing. Thank you Mr Rudolph, your place is amazing and we do hope to come back again so we can experience all that Kaanapali Beach has to offer. Highly recommend this condo....highly recommend.

TravelLove886 (Philadelphia, Pennsylvania) 11/18/2020

This was our very first visit to the Hawaiian islands. I'm an RN from the east coast US and this property offered a generous First Responder discount for healthcare professionals who worked during the pandemic. The reviews were favorable, so I booked 10 nights in November PROS: - excellent customer service and flexible cancellation. Because Hawaii had moved their opening date out numerous times, this meant that we had to change our dates of travel accordingly. We had no trouble doing this - a simple phone or email was all it took. - super friendly staff! We were greeted by Leann at the front desk upon our late evening arrival. She was SO friendly and thorough and was the perfect representative of Aloha! We had a few other contacts with the front desk during our stay and all were helpful and friendly - good location right north of Black Rock on Ka'anapali Beach. Literally steps to the beautiful Pacific Ocean. - free parking, easy access from lot - if you have a vehicle, lots of shopping and beaches are only minutes away - I think it depends on who owns the unit you end up with, but our unit (201) was stocked to the hilt and we didn't want for anything! We made most of our meals there which saved us a lot of money, which meant more money for exploring and excursions. - Nice pool, you can hear the waves crashing from your lounge chair - all of the permanent or semi-permanent residents that we met that lived here were extremely friendly and loved to give us suggestions as to where to visit - very easy drive to the Nakelele Blowhole, which is also a terrific spot to view the sunrise!! - the beach out front is a perfect place for sunsets CONS: - you can snorkel right from the beach immediately outside of the resort, but you'll have to either swim a ways or walk further down for REALLY great snorkeling. Snorkel around black rock for some of the most epic snorkeling anywhere! - property is a little dated, but the grounds were so well kept that we didn't mind - it you're doing the Road to Hana, tack on at least an hour to get to the start of the road. We did it, it was fine, but it's so much driving that that extra hour at the end of the day felt a little brutal OVERALL: would definitely stay again!

Dan T (El Dorado Hills, California) 05/04/2020

My family and I were supposed to travel to this hotel this spring and then the COVID-19 pandemic crisis happened. We live in California, and in March travel restrictions were being implemented to try and limit the spread of the disease. We called in the middle of March to try and cancel our trip and we were told if we cancelled our trip we would lose 50 percent of our money. The customer service representative (Zac) tried to tell us that Hawaii doesn’t have any restrictions on travel due to COVID-19 so we should try and reschedule our trip so we wouldn’t have to pay the 50 percent penalty. We hesitantly rescheduled our trip to July, but now in May of 2020 Hawaii still has a mandatory 14 day quarantine in place punishable by jail time if not followed precisely (and there is currently a couple from Sacramento that has been arrested while on their honeymoon). We tried to cancel our July trip which is now 60 days away, and this hotel still will only give us 50 percent of our money back which is ridiculous given the severity of the COVID-19 crisis......the manager (Ryan) even told us that the couple that was arrested is fake news; he said “you believe everything on the news? That is fake news”. This hotel is the most unprofessional and socially irresponsible company I have ever seen. Do yourself a favor and stay someplace else....this place doesn’t care about anything but themselves, and dealing with them is too much of a pain, when so many other places have been so accommodating during this crisis. During times of a crisis, the true colors of people and businesses is revealed, and this place is full of crooked people. Take my advice and STAY AWAY!!

Altmar1801 (Curacao) 03/31/2020

Welcome home, Maui Kaanapali Villas. This slogan is written on the key card each guest gets to open their unit. I have to say that it does feel like home there. My husband and I stayed there for 4 nights in February during our honeymoon and we had a wonderful time. The studio we stayed in had a very comfortable size. The kitchen was well equipped, the bed was comfortable, the sofa was big enough to chill and doze off in and sitting on the balcony had that home backyard feel to it. I truly recommend to relax and indulge in the pool and jacuzzi that’s near the restaurant. It is super relaxing out there and you can get amazing mountain views from the poolside. Even though I would give the food made at the hotel restaurant a 5 out of 10, I really do recommend sitting at the beach side tables during the day to look at the beach. My husband and I were able to see some whales swimming there when we were having breakfast at that restaurant. It made the breakfast experience beyond amazing. The Kaanapali beach itself is also delightful. The sand is sparkly and soft and the water is clear and had the perfect temperature at the time. I’m more of a pool person overall, but I’d choose this beach any day over any pool I’ve been to. This is the perfect place to relax and enjoy each other’s company. It is indeed like a home away from home.

tonystariha (Port Moody, Canada) 03/20/2020

Staff was very helpful and friendly. Enjoyed having the restaurant on the premises. The grounds were well maintained and tidy. The rooms and bathrooms however could use updating. Having only one elevator in operation resulted in long waits.

ChuckDallas (Dallas, Texas) 03/20/2020

Nice maintained property on the Kannapali Beach. Rooms have fully equipped kitchens and the property is certrally located for the Kannapali area. The staff is very personable and professional; we are repeat vacationers at the property.

Kartik V 12/04/2020

Extremely disappointing given that we had stayed here previously where everything went smoothly. We were traveling with two little ones, while working remotely during our ten day trip. Naturally we wanted the place to be clean, and it's not unreasonable to expect a couple of cleanings for a ten day stay? Especially when that's the normal policy. Well, we managed to schedule one cleaning and that went fine. We requested a second cleaning, and had it scheduled, but the place didn't get cleaned. What's more, when we complained, the person at the desk told us they don't do any cleanings, no apology.. As far as I see, there's no state mandated restriction on cleaning- this was communicated to my husband by the staff of a different residence managed by the same company. Mixed messages all around from the people at the front desk, some staff members informed me that occasional cleanings are done, just not on a daily basis. Others said they didn't do any cleaning at all. I don't blame the staff for this, I blame management's lack of a clearly communicated policy. However, a couple of the staff members we spoke to were very rude. Not cool at all! Finally, lest I forget, I found someone's lingerie in our bed, wedged between the mattress and the headboard while I fished around behind the pillows to find a pacifier my baby had dropped. Ew. Given their very lax policy on cleaning, I'm not one bit surprised. Doesn't inspire much faith in their 'extra' COVID precautions at all.

Carol J 11/22/2020

View from our 8th floor 1 BR unit was magnificent. The unit was spacious, recently recarpeted and well equipped. Front desk staff was friendly and helpful. Kitchen was adequately equipped but coffee maker needed filters not provided; otherwise fine and very workable

DriverBruce (Auburn, Washington) 11/14/2020

Our usual place to stay on Maui at Lahaina remained closed due to Covid-19 on 11/5/2020. The Aston Mahana at Kaanapali seemed like a close match so we decided to give it a try. For the most part it had what we expected and needed...right on the beach, quiet and clean. We like to dine, shop, tour and fish right in Lahaina so it required a car trip to do so, as opposed to staying right in town. Here is our one problem with the stay: No Housekeeping! For a six night stay nobody even came to our room to make a bed or give clean towels. We went to the front desk for laundry soap, clean towels and shampoo. Not once did they ask why. We assumed it was Covid-19 related and we were on our own. At checkout my wife asked about it and the front desk person accused us of having the "Do Not Disturb" sign out. No way! Stayed in few places and it always seemed like there was a housekeeper on each floor with a clipboard making sure every room was made up. Okay. It was an oversight. Let's not tell the guest it was probably our fault. We know better. And do not take my phone number and say the manger will give us call. Lot's of places in Kaanapali, let alone all of Maui to stay at. Give it a try but make sure they clean you room.

Janie S (Lodi, California) 11/02/2020

We have stayed here numerous times, and plan to return many times in the future. The condos are spacious, well-maintained, and all are beachfront. I love the fact that the master bedroom faces the beach, so I can sleep with the sliding glass door open, hearing and feeling the soft ocean breezes all night. The pool is just right -- not very large, with only a jacuzzi adjacent. (There are no children's pools or play areas, which is wonderful for folks like me. My kids are grown and I enjoy a quiet, peaceful place to relax, unwind, read good books, and savor a glass of wine on my lanai each evening without the ambient noise children inevitably bring.) The staff at the Mahana is friendly and accommodating. I am always welcomed back with recognition that is genuine, not feigned. Can't wait for the pandemic to end so that I can return.

neborr357 (Pasadena, California) 03/27/2020

The grounds are well maintained. A few steps and you can have a swim and snorkel. The staff are very attentive to our needs and very friendly. The view from the lanai is more than enough if you want to see the sunset. The smell of the sea and the sound of the waves is something that we missed when we came back home. Supplies for the kitchen and dining is ample. Cooked a few meals when we were there. We were there when the lockdown and stay home mandate took effect. But the place makes you feel like you’re in a different place. Sun and sea a few steps away. There’s a spa next to the pool and you can just relax and watch the sunset. The pool is quite small but who really needs it when your close to the beach. A second visit to Maui and staying again in this place is a plan in the making already. Thank you to all that made our stay memorable.

303pandas (Albany, Oregon) 12/03/2020

I can not say enough good things about our stay. They have 2 pools but only 1 was open due to Covid. When we arrived it was only open from 11-6:30 but shortly after it went to 9-9. the staff were incredible at making sure lounge chairs were sanitized between each person using them. they were right on it. In fact they have to be the hardest working resort staff I have ever seen. they work together like a great team. to get the pool area ready everyday. WiFi covers the entire grounds. I worked out everyday by the seawall. my kids did there school work in our room. We rented directly from the owner. The unit was incredible. If you needed something they had it. Spent a lot of time sitting on the Lanai watching the view. speaking of the view. multiple times we were fortunate enough to see a pod of dolphins going by. Jumping and frolicking about. a couple turtle as well. All in all. this is a great place to stay.

Escape56386434261 (Buckley, Washington) 11/24/2020

We had the most amazing time at Papakea! After reading a couple of the other negative reviews, I admit I was worried, but I rented directly from an owner rather than thru a third party, and I was not disappointed. The unit was really pretty - nicely updated, fully equipped, and with beautiful views just 50 feet from the water. I spent soooo many hours just sitting on the lanai watching the waves, and enjoyed an ocean lullaby that sang me to sleep every night. The first few days I was there, Hawaii was still requiring people wear masks outside even when they could socially distance, but once the state changed its policy, the resort did too. I completely understand why they had to follow the rules set by the state - but I was really happy once those rules were changed to make more sense! (I have to disagree with Culture 12330543661, who apparently hadn't read the Governor's proclamation that spelled out the state requirements about masking - up until mid-November, the rules were REALLY specific about masks being required in all condominium complex common areas, except when people were swimming or exercising strenuously. No exception for being distanced. Papakea was clearly following the state rules, and if she experienced something different, then I guess the other resorts weren't concerned about breaking the law.) I have to say that all the staff were really pleasant and helpful. I didn't use the pool, so I can't comment on what that experience was like; I do know that when I was there, the south pool was open 9:00 to 9:00 (the north pool was still closed, I guess because of the lack of guests?), but had just expanded the hours. My host was careful to be sure I understood all the rules and requirements when I booked - I really appreciated the care taken so that there were no surprises. I am sad that Culture's host or vacation rental company didn't take the care our host did! Anyway, my experience was so wonderful, I can't wait to go back.

Culture12330543661 (Portland, Oregon) 10/23/2020

We came from Oregon & rented a 4th-floor room. First of all, the website said the pool was open 9:00 - 10:00, in actuality, it was only open 11:30 - 6:30 which is the worst UV hours of the day and there is no shade. Also, they advertise two pools, which is false, only one is open. When asked why this change they claimed due to COVID, which is ridiculous because it just condenses the daily use instead of spreading it out over the hours and two pools, so more people during the limited hours and space. We walked down to several neighboring hotels and EVERY SINGLE one except Papakea had a full day at the pool open. They also don't follow Hawaii State or Aston policies about COVID in the first place, but after visiting neighboring hotels, all the surrounding hotels DO. Papakea wants you wearing a mask on the outside grounds even if you are alone. An employee told a mother of a toddler to put a mask on the child. First of all, toddlers/babies shouldn't wear a mask, second, she was thirty feet away from any human! Plus she was walking ALONE, with her toddler. Papakea's policies are illogical & not even state or hotel guidelines, they are their own illogical, draconian, unscientific virtue-signaling that makes the place feel like a prison with a pretty view. The worst part is we were not informed of the prison cell policies until we got there. Oregon is a little far to turn around & go home. Also, there was a water fountain below us that was incredibly noisy. You'd think they'd turn it off during quiet hours, but no, it's on all night. When I asked an employee if they could please turn it off at night so we could sleep, they told me NO because of COVID. What? COVID is their excuse for everything that is miserable here, there is no way turning off a loud fountain at night is a COVID risk. While our family was visiting other hotels along the same strip we saw people laughing, having fun, using the pool late at night, and felt so jealous. We made a hard choice and changed our flight to stay on 3 more days at another hotel so we could at least have a bit of a vacation. We stayed at Ka'anapali Beach Club, which was a very positive experience! They followed COVID rules, but the ones that can actually keep you safe, plus they had hand sanitizer everywhere, which is great! They were so friendly and people walking the grounds alone were not harassed for not having their mask up. Kids & babies were not harassed. Everyone was great about social distancing and super friendly. The pool was open and even its slide was open and running the full hours, which were even longer hours than the falsely advertised hours at the Papakea even if they had opened like the advertised! Plus, at the new hotel the only sound we heard at night was laughter and the ocean instead of a loud water machine. The bottom line for us was our vacation at the Papakea felt very stressful, more like we survived it than enjoyed it, our second experience was beautiful and relaxing with the added benefit of feeling truly safer from COVID since the second hotel followed actual scientific rules and encouraged sanitation, social distancing instead of worthless authoritarian "virtue-signaling" which can not keep anyone safe from a virus. Glad we tagged on the extra three days so not a total waste of money, flight and vacation days

GingercookieS88 08/02/2020

This Lahaina resort was lovely as the grounds were well kept and the pool was clean with many attractive areas for outdoor dinners, avail bbqs, evening strolls and the like. There is no restaurant and no beach but you can pull up your lounger on the spongy soft grass (if you are taking a break from sight-seeing!) and enjoy the *incredible* ocean view. There is much whale activity in February as it's mating season. This Aston at Papakea is next to the ever popular "food truck" extravaganza. It also connects to the picturesque Boardwalk, there is a grocery store, bar, fast food takeout, souvenir store in the mini mall and a Slappy Jacks within short walking distance. Spectacular beaches to the south and ones for snorkelling a short drive to the north (do your research on the safest times!) Minutes away from the amazing Honoapiilani Highway with a few fruit/banana bread stands if you need a break from the breathtaking views! PS do not irritate the locals on this HWY pull over if they're driving faster than you! The front desk staff at the resort is incredibly kind and towel service is swift (not free after 1 set with Costco.) I will warn you not to book through Costco because they bought 5 of these units and do not maintain them. Many units are privately owned (lucky them!) The carpeting was disgusting, the walls were dirty, you wrestle sliding doors, the sink had a horrendous garbage smell emanating from it and the rusty fridge needed replacing. A little goes a long way had Costco just invested a little of their annual 21 billion income. Why not make guests feel they're sleeping in clean quarters? We were taken to another unit that was less desirable than the first. Thankfully being in Hawaii we were not room-fixated but for the upgrade COST for an oceanfront room I would have expected much better. 1 clean service 1 towel service for 2 weeks. Like I say, I'm sure the Resort has better care with direct customer reservations but Costco fails *for what they charge you.* Don't waste your money on Costco. Book your own accommodations.

ericrG7045AW 03/27/2020

Dear Management Upon checking into the room we were told that they gave us a different room then requested. When we entered the room we found a dirty room with writing on the walls , air conditioner wasn’t working, broken fans , moldy shower floor, bedroom had no air and closet had dirty things inside. This room was in much need of cleaning and repairing. We could not stay in there due to these conditions. I contacted your office and told the person in there about these problems and they said they couldn’t do anything. I asked to speak to a manger and they said nobody was there. I told them I was checking out and they should refund my money due to not giving me a livable place to stay. They said they could not do that . I told them that I was checking out please refund my money. I then went to the front desk where they checked me out and refunded me their fee. They also never called me back or refunded my money.

Ian S 03/05/2020

We were three couples in three rooms with Garden View. One couple's room was very shabby, ours was okay and the third was good. The couple with the shabby room upgraded to Ocean View for only $40 / night (~$200 instead of $160). If you are not trying to save money, it is a great deal. The room and views of their new unit were much much better. However, this is a condo unit and each place is independent of any other. The management staff were very nice and took care of some minor problems but had no control over the state of the rooms. We don't know if the other ocean view rooms are as nice as the one our friends got. But overall, good value for money.

kmsellis (Deadwood, South Dakota) 02/18/2020

I have been to Maui 15+ times and this is by far the worst place i have ever stayed. The only thing nice i can say is that it waa clean. The bed in the room was awful aa waa the sofa bed. The door to the bedeoom waa a sliding door and it didnt shut tight and waa banging against the wall all night long. I got a parking permit from the front desk which is run by Castle Resorts and they were beyond rude. Luckily our stay was only 2 nigjts, I couldn’t have handled not getting any sleep for more than that!

RobertB981112 (seattle) 02/15/2020

We had a pleasant 3 night stay in January and enjoyed our beachfront view. No issues while we were there. Unit was a bit worn in terms of maintenance but nothing that impacted our stay. We had some ants one day, but otherwise generally clean. Would have rated as 4 stars, except for experience after our stay. I had declined the "damage waiver fee" when we booked. It was my wife, myself, and our adult son. I thought likelihood of any damage from our 3 night stay was low and we had no incidents while we were there. When I reviewed my credit card statement I saw we were subsequently charged $68 dollars after our stay. We were never notified or advised of any damage, our card was just charged. When I called, the front desk person told me it was for damage to a coffee table. When I said we we had no incidents or noticed anything, I was advised the manager would call me back. No response. I called a second time and spoke with front desk person, again advised manager would follow up and no response. The apartment has a lot of deferred maintenance, again nothing that impacted our stay, but seems like this is a scam if you don't pay for the optional damage waiver you are going to pay for whatever random "damage" they will attribute to you. Either don't stay here or just bite the bullet and pay their "damage waiver fee" upfront.

margishumbletrips 02/08/2020

The condo we stayed in was Oceanfront location where we woke up with the beautiful view of the ocean and the sound of the Waves were so soothing. Most of the resort had Ocean Front views and the service was great and the courtesy desk where informative.

chrisQ7733NO (Modesto, California) 01/15/2020

Paki Maui is nicely located. We stayed in #102. Owner offered on VRBO. Great view! Easy access from parking lot. Easy walk to pool and ocean. Well stocked, close to everything. I would stay again! Had a great time!

RandyLBSeattle 11/26/2020

We have stayed here multiple times and the resort is very well run and maintained. The units are large (we were in a 2 Br), and in this particular unit had a very nice water view. Spotlessly clean and easy checkin, albeit with extra Covid precautions and paperwork needed.

Greg L (Here) 11/23/2020

My wife and I had a chance to take a relatively last minute trip to Maui in November 2020 after having to cancel the trip in April with the whole family due to the shutdown issues associated with Covid 19. While that was very disappointing, as soon as the state of Hawaii made it possible to visit with the appropriate precautions taken before heading over from the mainland we decided to book a trip. The process to have a covid test done within 3 days of travel went smoothly, and passing through the airport with our validated information caused little delay and was well worth it to be able to take this trip. We have been coming to the Maui Hill with our family since 2002, and every time we have been here the location, staff, and our experience has been truly fantastic. We enjoy coming to a quiet, well-maintained location, and love the quiet and family friendly feel to the town of Kihei. The location of the Maui Hill just to the north of Wailea offers close access to a number of beaches, most notably Kamaole III just to the north and Keawakapu just to the south. On this trip we had a condo that directly overlooked the ocean, and we spent a couple of hours every morning out on the lanai reading. 8 of the 10 nights we also sat on the lanai taking in the amazing Maui sunsets. One of our family's favorite memories no matter which condo we were in each year was taking time in the evening to catch the sunsets from one of the many vantage points found around the property. Visiting during the Covid 19 era was a little bit different from a service standpoint, as the usual daily room cleaning service was put on hold. This had no effect on the enjoyment of our stay during this time, as with the washer and dryer that we have in our room it was easy enough to take care of our own linens, and we even pulled out the vacuum once to get rid of the inevitable bits of sand that get tracked into the place from being at the beach every day. We have left a review of Maui Hill at some point a few years ago, but it is such a wonderful place for our visits that we really do feel that, as the amazing general manager Dennis Costa likes to say, it is our home away from home. Our family has made it a point to come to Maui for the past 20 years, and once we found ourselves here for the first time we were hooked. I doubt we would ever want to stay anywhere else. So many great vacations and family memories, all because of how much the staff and management here care.

sarahwV3400SS (Olympia, Washington) 03/26/2020

The staff is great! We love staying here!!!! Great balconies in all rooms! The living areas are large and have plenty of space for kids to play and relax. Thanks for another enjoyable trip! We hope to come again soon.

LuanneM826 (Santa Fe, NM) 03/14/2020

We are owners at Maui Hill but at times will rent a unit from them for an extra week. The service, the friendliness of the staff, the units, the resort itself, all are great. We've been coming here since 1986 and the resort has been kept up extremely well.

hjr0bins0n (Lindsay, Canada) 03/06/2020

Maui Hill is close to amenities. Dinner at Sarento's was wonderful. Sunsets on the beach across the road . Close to boat dock for snorkelling tour. Ample parking near condo. Grounds staff were friendly. Able to give me names of the different tropical flowers in bloom. See previous page

1969mel (San Francisco, California) 11/29/2020

Love this place. Guys, you should know that each condo is privately owned and so if you read a review complaining of a bad bed, dingy carpet, etc, then maybe you got an older unit. We stayed at Q109 and. It was gorgeous, just recently remodeled with wonderful beds and super clean. (I downloaded pictures but they were right before we left and the beds are not made, etc)... VRBO has lots of individual listings so you can get exactly the condo you chose online. Maui Banyan is super conveninent to all the restaurants and beaches, and has lots of parking. We love condos over pricy hotels because it is so much easier to go out and explore.. We loved Maui Banyan (especially Q109)!!

Didi L (maryland) 02/14/2020

The staff here go out of there way to ensure customers are comfortable and happy. The rooms are clean and have everything you need for a fantastic stay. We had a two bedroom with washer/dryer, TV sets in every room, and ice maker in full size refrigerator. Customer service is definitely 5 star, the front desk personnel should be commended

wpfeifer (Baar, Switzerland) 02/13/2020

I‘ve been there for 4 nights. The appartement (507) was very open, well structured and had enough space. The balcony was a little bit too snall for me. The kitchen was very good equipped, so I was able to prepare any kind of food. It was really clean, but you could see, that the appartement has come into it‘s years. One point that really was uncomfortable - was that this building was a no smoking area. I had to walk really far to go to the smoking area. That was really bad!

Judyvan (Greeley, CO) 02/11/2020

I was shocked to be paying $284 a night, but the Maui Banyan was nice enough. The room had new bathroom and tile. The TV was good as was the air conditioner and the beds were comfortable. We were given a room in a building with an elevator and 2 beds as requested, but it took a change of room before we accepted the room. It was a little too far for us to walk to most restaurants so we mostly drove. Nice room. Would stay again

Kathy S 02/11/2020

Loved this place. One bedroom, 2 bathroom condo. Walking distance to anything we needed, great beach across the street. Most beautiful sunsets. The grounds are gorgeous. Parking space included. Got a diving trip arranged right in the office.