PieterB205 (Kalmthout, Belgium) 10/13/2019

We stayed in a queensized guestroom, without balcony. Although the room was outdated, it was clean. Very basic bathroom, without a closet. But then again, we only need our room to sleep. The hotel is perfect located to make trips around the island. Breakfast is good, but there’s no variety.

Jeffrey H (Tampa, Florida) 10/09/2019

We were visiting Waikiki for the first time, and wanted to have a room under $200 per night and walking distance from the beach. We first found out about the hotel through an Airbnb listing, and then checked out the hotel on its on site. The hotel is a mixture of rooms owned and managed by the hotel, and rooms/condos owned by private owners. The hotel has remodeled many, but not all of its rooms, and the rooms by the owners can be remodeled or very old and in disrepair. We found that the room that we rented through Airbnb was in the old and disrepair category. The owner was friendly and responsive, and fixed the toilet and the lights. We saw a room belonging to the hotle, and it looked fresh and modern. Good things about the hotel are that it is about a 10 minute walk to the beach; relatively low price; it has a good WiFi signal; and there is a good breakfast for hotel guests (or for purchase for Airbnb guests), and that the elevator worked well. Bad things are that it has no view of either beach or city due to being surrounded by higher buildings, and that we did not enjoy the Airbnb room.

axprocky6 (Toronto, Canada) 10/03/2019

I'd rate no stars if I could. Limited selection, same everyday - scrambled and boiled eggs, rice, noodles, spam, mini wieners, cabbage, beans, apple and oranges, pancakes. No customer service...even by self-service buffet standards.

justdeo 09/30/2019

From the moment we got here to the moment we left it was terrible. They never gave any type of service in fact instead of a greeting we received a “did you need something” uh yeah I want to check in. We came early had to wait forever to check in and once checked it it was terrible the beds were kids beds for a double room. The walls are popcorn ceilings with cracks where the AC is, the use a key to turn on power in sorry that is not new actually motels use that type of service and it’s not eco friendly it’s terrible use of electricity management. The safe was old and rusted I definitely didn’t want anything to do with it. They have a PS2 games not included and not taken care of either. Two of the buildings are in construction next to them until March 2020or later, so the fees should have been waived. Because there is no “resort” nor is quiet because they have loovers for windows not insulated windows. The pool is literally the size of a king bed from 3ft to 8ft. It was hard because asking for anything wasn’t just asking we had to call down several times for one item. Just extra conditioner. Example! The very next day we checked into a larger well managed hotel on Waikiki strip. We got our luggage taken in, ideas of places to go while we waited in for our rooms and our numbers were taken down to text us when room was ready now that’s a check in service. We were checked in before 11am I’ll never forget that me and my travel partner decided we were definitely coming back to that hotel! This place is a hostel but I’ve actually been to nice ones so even that’s not accurate. The manager T.C. likes to comment back on ratings like these and on google. Suggestion: stop commenting and make it better. The room rates from now til 2020 should not be that high and for not being renovated. Also huge red flag when it literally does not say hotel in the name it literally means it does not need to act like one. Which clearly they didn’t feel like. definitely not family friendly or any friendly. Its like their entire staff avoids tourist but they work in tourism and in a “hotel” bizarre behaviors to say the least. Just spend more and go somewhere else. We definitely learned our lesson we won’t ever come back. Horrible. Period.

neilleann (Livermore, California) 09/23/2019

So we traveled with another couple, and she wanted to go cheap but close to beach. So we went cheap - and not so close to the beach. The area looks like a warzone because of renovation and building. The room was tiny which was not much of an issue because thank goodness we were only there for one night. The windows in the room are apparently pretty non existent because on the 2 floor we could hear everything going on outside - thank goodness the AC was so loud and noisy it drowned out a lot of the noise. The place was relatively clean - except for the stains on the skimpy curtains, the carpeting, the chipped paint, even the pad of notepaper was all wrinkled from something wet and sticky having been set on it. And there were things left in the refrigerator. The bathroom was old - even the handle for the sink stopper was all bent, and the pocket door did not shut completely. The front desk - the only information the woman gave us was 'here is your parking permit - put it on the dash'. We had to call down later to find out where the ice machine was, and when the breakfast started. The breakfast of course caters to Asians - along with watery eggs, mini hot dogs trying to disguise themselves as sausages, the only juice was what appeared to be Hawaiian punch. The pastries included some sort of cake, and the mini donuts you get at the grocery store. And oh - dont even bother looking for jelly for the toast - they dont have it! They do not offer any assistance with unloading your car - if you use one of their carts be careful, they wheels dont work right and the ramp up from the driveway is a killer. We have stayed in other Aqua hotels but this was the worst ever.