Cori M (Las Vegas, Nevada) 08/02/2018

Overall I was extremely pleased with the hotel! There were some nice very nice aspects such as the home like environment. We stayed in a two bedroom condo. It was very nice to have a kitchen as well as a washer and dryer. We are a family of 5, it slept 4 very comfortably and the 5th got the sofa couch (which I would only recommend for young children that don’t care where they are sleeping). The resort doesn’t have lots of amenities. They have a pool and spa then another area with community grills, so you can cook outdoors. You cannot access the ocean from the hotel. You are on the water, but no beach that you get too. I think that may be more of the norm on this island though. The problems that we had was the dishwasher drain was not connected so when we started the dishwasher a massive flood happened. Thank goodness we didn’t start and leave, and we were able to stop the dishwasher. My husband fixed the drain issue and no further problems. Also the washer did not work. We had them come look at that. We never got notification that it was fixed, but after trying it a few more times it eventually worked, so I assume they came back and fixed it. Lastly the doorbell didn’t work, which doesn’t sound like a big deal, but it seemed most people used used that so they would just wait at our door. The housekeeper would use it, and when we didn’t answer she would come in. Of course we were still there. One time she continued to clean, which was a little odd and halted us getting ready to leave for the day. Overall the place was nice. Needs a little maintenance done, but I understand how things could be missed. I wish they had a log that could be filled out during your stay so you could report maintenance problems, so the next vacationer doesn’t have the same problems. Lastly, we book excursions through an Expedia rep that was next to check in. Don’t do that! I didn’t realize that they did not work with the hotel and when we had a problem they had packed up and left to another hotel. We had to hunt them down to get our refunds. The individual companies could not refund us because we booked through Expedia. I would get the information from them, then boom yourselves. No benefit for booking through them. Also we found that they gave us some misinformation, so if we would have called ourselves we would have booked some different trips.

55steve55 (Illinois City, Illinois) 07/31/2018

You can't swim right next to the hotel because of the strong surf and jagged rocks, but there's a fun salt water pool that the ocean fills as well as a fresh water pool. The best part about the hotel is its location between a couple of great beaches though. Its also walking distance to the main Kona strip for shopping and restaurants. Beware that the only separation between the master bedroom and the living room is a divider without much sound or light protection.

575ken (Sonora, California) 07/23/2018

The hotel is in need of some renovations, but it has a great location next to the ocean, cliffs and natural swimming holes. Lots of locals hang out near the rocky shore line, lots of surfers as well. Great pool area and extremely friendly staff who can help schedule trips around the island. Would be four-stars with a little update. I would use the hotel again. Good value.

jenntimcass (Clermont, Florida) 07/08/2018

If you want a relaxing vacation that feels like home, this is your place. The views are absolutely amazing and the service is excellent! We highly recommend these apartments. Not far from the bay and lots of activities and shopping.

WGC_Carpman (Welwyn, United Kingdom) 06/25/2018

Given the amazing view of the ocean from our condo I would like to have rated this property 5+, unfortunately the condo it's self was out dated and a bit shabby. On the positive side it was clean (although on arrival we did find a clump of hair in the shower drain which I had to dispose of). Coffee, milk pots and cleaning products are provided and the condo is very spacious. The balcony is very spacious and provides a 4 place table, 2 dining chair, 2 chairs with swivel and spring laybacks and a full length sunbed. Ideal for breakfast while watching the ocean waves crash on the shore. Our balcony was not overlooked by other residents, another plus when eating breakfast in your PJ's. The kitchen ware (pots, dishes and cooking implements) are very old - badly worn non-stick pans. The oven had a brown stain around the glass door. Closer inspection reviled this to be rust not dirt. The complex provides a pool, hot tub, plenty of sunbeds, table and chairs. 3 BBQs are provided for guest use. No breakfast or catering facilities are provided but when you are holiday it's nice to eat out so this was not a problem. We did a shop for a few essential and managed well enough. Garage parking was plentiful. The staff are very accommodating. A trolley service passes by taking you into Kona where there is a variety of shops, restaurants and other attractions. We tended to drive, if you do and decide to park in Coconut Grove, the park attendants are on you in a minute if you over stay the 2 hours. Best to go to the other end of the high street where you will find a free park. So, be prepared for a magnificent view, nice pool and plenty of sunning but don't build your hopes up too much for the condo although most importantly, it is clean. Overall reasonable value of money.