Aqua Palms Waikiki

tkalima808 (Pearl City, Hawaii) 07/07/2021

Me & my Ohana stayed for the the 4th of July weekend! Upon arriving, check in was so fast & efficient. They accommodated us with rooms right across of each other. From the maintenance workers to front desk staff they all showed ALOHA! Super polite & professional! Mahalo for an awesome experience!

kaylitrujillo (Livermore, California) 07/03/2021

I must preface this review by saying I was at a separate hotel prior and wanted to stay somewhere less expensive the last night since the previous was paid for my business and this one was on me. I did a lot of googling and looked at a lot of reviews before I made my decision to book with aqua palms. Seems like a pretty standard hotel. to just stay there but the cancellation policy at aqua palms was 72 hours and I had only made the reservation less than 72 hours prior because this was a last minute trip. I understand cancellation policies and so I tried to work with them on it but ultimately decided to extend my stay one more night so that I could get use from the hotel since they were going to charge me $170 for canceling. Again, this is standard and this was my bad , as a hairdresser I know about last minute cancellations because you can’t get other people in last minute. My flight was free to change so it was really no problem. When I arrived it seemed that this hotel was more of in a semi industrial area or just surrounded by lots of other hotels and buildings. That’s no problem I can walk to where I need to get. Upon entering, the place was so much darker than in the picture and I just thought OK maybe their lights are going out or something. Once I got to the elevator it didn’t have any buttons, OK not that big of a deal but kind of weird. I waited and made it up to my floor which was even darker than the lobby. I was traveling alone and so after being outdoors where it is so bright and cheery in Hawaii This just felt so out of place. And honestly creeped me out. I didn’t really want to be in there so I dropped off my things and left immediately to go explore, I asked some gentleman who worked there if they knew where the pool was and they said that they thought there was a pool but they weren’t sure where it was. I checked several floors and couldn’t find it but ultimately stopped caring and left to the beach. It was probably about a 15 minute walk to get to any water which was fine. I went back to the hotel as late as possible so that I only had to sleep there. I took a shower and realized soon after I got in that there was no liner in the shower so it flooded the bathroom. They also gave me a DVD card to rent from the box downstairs but there was no DVD player. Overall, I wouldn’t stay here alone again or possibly at all. They charged me an amenity fee the next day but for what? And the cancellation fee seemed too strict after all.

donmatsumoto58 06/01/2021

great loacation ,,quiet atmosphere..centralized in the Ala Moana area where it suits my needs in regards to each visit to Honolulu.. The staff is very accomadating, have great communication skills .The rooms are clean and very relaxing through out my stay.

koadread67 05/22/2021

Looking forward staying at Aqua Palms in the near future if there’s a room available for me! I will be traveling a lot and I am happy there is a place like Aqua Palms please keep up the great Work hotel employees thank you very much!!!

RSOblio 05/20/2021

My wife and I have stayed at many different properties in Waikiki and for a variety of occasions. This was our third time staying at Aqua Palms and we chose this property again, for several reasons. First of all, we knew the location provides for ease of access in and out of Waikiki, and we knew we would be coming and going quite often. It is also an easy walk to Ala Moana for those who may be visiting there, as well as to all the restaurants and shopping in Waikiki proper. What we were pleasantly surprised to find was that the rooms had been redone since our last visit and offered crisp, clean and comfortable new accommodations at a great value. The staff were super friendly, sharing that Aloha spirit we all wish to experience when travelling through Hawai'i. We had one issue upon arrival; the A/C did not seem to be working properly when we first entered the room. We contacted the front office and a maintenance engineer was knocking on our door within 5 minutes and the issue was resolved in less than 20 minutes. THAT is speedy service. In short, Aqua Palms is a great little property with wonderful staff, easy access, ample parking, great value and it is at the proper end of Waikiki for those who want to come and go easily and experience other parts of the city and the island. Mahalo Aqua Palms team!