shine1978 (Silver Spring, Maryland) 01/19/2020

Stayed in room listed as "luxury suite w/living room sofabed separate bedroom". NOTE- The hotel is a bit "tired" and in need of an update. This was not a luxury suite as was advertised. I knew from reviews to expect it may be "tired" but not to this degree. The furniture in room is old and scratched. The carpet worn. The 2nd floor is actually slanted. You can see and feel that by just walking to our room-Rm 205. The floor in room walking from sliding door to kitchen area is also on a slant, more felt than seen. When I turned on shower 1st morning the faucet vibrated and was very loud. The noise and vibration ceased after 1st use but nonetheless was a bit of a concern the 1st use. The bedroom carpet was worn. The furniture throughout has lost luster years ago. The Fitness Center should really not be called a Center; Fitness ROOM more concise. 2 Treadmills, a cycle and weights. Treadmills did not start but staff able to help quickly and fix problem. Wonderful staff who were all friendly and attentive! If we needed more blankets, pillows, towels or help with treadmills in workout room, they were always quick to respond and helpful. They were all gracious and accommodating. The location is great, however. Across from Hilton Hawaiian Village and walking distance to Ala Moana Park. The IHOP is attached though we never ate there. I do hope the hotel can get upgraded in future.

Jason_1973 (Edmonton Alberta) 01/18/2020

Perfect Location. Clean, there's an IHOP down below. It's about a 25 min walk from the zoo. The closest beach is about a 10 min or less stroll. The room was cleaned on a daily basis. Housekeeping does a very good job in my opinion. It seems like an older property, and it's not as fancy or modern as some of the other properties in the area, but it's still an excellent choice.We chose it because we are a very active couple, and didn't really spend much time in the room besides to sleep at night. I'd have no problem staying here again, or recomending it to my family and friends. The staff was also very friendly and helpful. We travelled from Edmonton, AB. Canada.

shezada2020 01/14/2020

We just got back from a dream trip to Hawaii that became a nightmare because of British airways Avios. Its absolutely the worst airline points system. We converted from rbc avion to avios because we thought we were getting more points. We didnt realize the points expire. Anyway we were stuck and had to use them or loose them. We booked the Aqua palms in Waikiki. It was a the worst rathole i have seen. cockroaches, urine stains on the carpets,broken thermostat so the ac would work sometimes,chewing gum on blankets,stained curtains,hot water tap broken,marijuana smell,very outdated,ants. we had to check out and pay almost $2000 for 5 days at the doubletree just to be able to sleep. I don"t know how they pass inspection to operate. We asked Patty the manager if we could get another room. She was absolutely useless. She said because it was booked through a private owner she couldn't do anything to help. Come on what kind of manager cant help fix the situation. Guy at the front was the only reasonable person that listened to our concerns but couldn't help. this was suite 1110 .STAY AWAY FROM AQUA PALMS AND NEVER USE BRITISH AIRWAYS AVIOS.

VTD30344 01/04/2020

I have stayed at this Hotel for about 75 nights this year. Best value in the area. This used to be my go to hotel until I found bed bugs. I notice that the room smelled liked pesticides for a couple of days. I found them 3 days later. My main issue was that they knew they were there and didn't tell me. That's why I can't stay.

evelynpadil (Miami Shores, Florida) 12/12/2019

My third visit to Hawaii but my first stay in Waikiki. The reception desk staff are always available and friendly. Their was a Marathon the next day we arrived but everyone was excited and again friendly. Big change from Miami. (Sorry) the cost and location was good for the long stay.