Zulujasp 01/01/2019

If your young and are looking for somewhere to drop your belongings - party and come back to your room utterly shattered - you may find this hotel ok for you. If your looking for a hotel with OK location and a relaxing feel... don't book this. I agree that staff are quite pleasant... but that's where things stop. It's scruffy, it's very dated and our bathroom smelt bad. We had a small balcony as did other rooms on the same side as our hotel... unfortunately ours had a broken lock and didn't shut out the noise from the traffic below or the chattering... the whoops and the yells, the ramblings and arguments that other guests chose to have on their own balcony's at 10.30pm. Other guests in this hotel seemed to be ignorant to the fact that there we're other people staying in this hotel and the noise, constant door banging and shouting in the halls remained unchecked. We've stayed in 4 different hotels over these two weeks of visiting Hawaii and this has far been the worst. Rooms are unsuitable for thier designed use - terrible lighting (one lamp looked like it had been used as a weapon at some point in its sad life... (pointless cupboards and tables that take up valuable space!).. and the provision of a PlayStation 3 console to be used if required!!?... quite frankly I'd have rather liked a better mattress and some comfy pillows!!.... and window that shut and didn't make me feel like I was actually staying in a tent. If your used to a hostel - this place would be fine for your own bit of space.. if your looking for a nice place to chill after sightseeing - don't come here.

CaseyClaud (San Francisco, California) 12/28/2018

My wife and I came to Oahu for a belated honeymoon during the holidays. We settled on this place because of a combination of pricing and availability, ultimately paying nearly $1200 for three nights of lodging. Resort fees, taxes and surcharges for wifi are NOT included in the listed price... beware! The location is desirable; walking distance to the beach and to most other Waikiki resorts. The lobby is staffed with an onsite tour planner who can quickly book sightseeing and day trips. The staff is friendly and polite. The fact that we found them to be consistently overwhelmed - and thus unable to attend to our various needs in a timely manner - was probably no fault of the staff with whom we interacted. Mismanagement of Holiday demands seems to be the culprit here. Check-in was hectic and delayed owing to a crowded reception area and long lines. We were forced to stand in line twice because no rooms were ready for us by 2 PM when we arrived from the airport. The first time, I filled out paperwork and signed for the room. The second time, after we had taken lunch while waiting for the room to be prepped, we had to stand in line again in order to get the room key. 30 minutes into our official stay, while attempting to enjoy a private moment, my wife and I were interrupted by housekeeping. No knock was heard; they simply opened the door and began to enter the hallway before quickly turning back. Both staff members seemed apologetic when I dressed myself in a towel and ducked outside the room to confront them. Their explanation was that they were checking to see whether or not the room was yet occupied. Communication between reception and housekeeping/service seems to be poor. Another example of this was the following afternoon, when we attempted to use the safe to store our computers. Upon finding that it was malfunctioning, we called for assistance. We were told to expect assistance in 5-10 minutes. After waiting 15 minutes, we left for our tour and spent the afternoon preoccupied with the fact that both of our laptops and other valuables were unsecured. Nothing was missing upon our return, but that is not the point. Everything about this place feels small and cramped. The lobby is small and very easily gets crowded. The elevator platform is in a tiny halfway, where it is nearly impossible for parties with luggage - simultaneously checking in and checking out - to move past each other. The room was tiny, but everything functioned properly except for the safe. The pool/deck area is tiny, busy and crowded. A barbecue area in the corner is sufficient for one medium-sized party or family at a time. The pool itself is more of an L-shaped in-ground tub. It was fully commandeered by 5-6 unsupervised kids entering, exiting, and chasing and splashing each other. Most available deck furniture was not out of splash range. The view from our balcony was away from the ocean, even though we payed an ocean-view rate. Our window faced the mountains and other resort/condominium towers. If we avoided looking down, we could avoid seeing unsightly disposal & personal patio/storage areas associated with at least three residential structures. As of the second evening of our stay, nobody has followed up with us about our safe or touched base with us about yesterday's incident. We are looking forward to spending the rest of our week at another establishment at the other end of Waikiki.

SeoulbigB (Seoul) 12/25/2018

It isn't the Ritz nor Hyatt, but it gets the job done. For about 150 a night, it was a good deal and our experience wasn't so bad at all. a 10 minute walk to the Ala Moana Center that provides all your shopping needs and basic things. About a 10-15 walk going to the beach via Kalia road. And about a 20 minute walk to the heart of Kalakaua Rd for high end shopping and vast choices of dining options. Bus stops to explore the city are all around this hotel too.

madcity3189 (Cherry Hill, New Jersey) 12/18/2018

My husband and I had a comfortable stay. The Staff was friendly and responded quickly to any request. This hotel is close to shopping malls, restaurants, a little far from the center of Waikiki but shuttle was great.( they offered a free shuttle service) . Room was comfortable with a balcony, mountain and ocean view .Room was good, except the shower in the bathtub, it had a safe, microwave and a mini fridge. Hilton Hawaiian village is across the street.They charge a $25 fee for amenities and another $25 fee for parking.

DEdwardR2016 (El Paso, Texas) 12/15/2018

Furnishings are old but clean. Nice to have a mini-fridge and microwave but no wash cloths and very small bathroom. The $26 “amenity fee” was an unpleasant addition to our bill. If you plan to be out of the room most of the time this isn’t a terrible choice.