niroxtreme (Aguada, Puerto Rico) 08/06/2018

Greetings Travelers: For my first experience in Hawaii I chose this hotel. Upon arrival, the staff receives you with a smile. The lobby is very well decorated and clean. When going up to the seventh floor towards my room you go through a corridor that doesn't look very clean. The room was very clean and the decoration very nice. The bathroom was clean and tidy. The room had a coffee maker and a mini refrigerator and it had an excellent outside view. The pool looked a little dirty. Overall my experience at this hotel was very good since the staff was quite friendly and has a good location. recommended hotel. PS: The beach is across the street.

Robyn M (Central) 08/06/2018

Great location, friendly staff. Older style complex, little dated but adequate for our needs. Small pool but didn’t need to use it as Close to EVERYTHING, bus stop just outside, alamoana Les than 10 mins walk, beach 5 mins, ABC on every corner, right across road from Hawaiian Village.

chellseadelapena 07/30/2018

I've stayed at this hotel numerous times the first time I stayed here my visit was OK!. The few other times was horrible. I've decided to write a review now because I thought i'd give them a chance to make it up. Every staff member from the manager "Maddi" to the security guard (didn't catch his name) was very rude. I understand that you need a credit card upon checking in, however it was done through my company and I had withdrew all the money from my card earlier that day and I asked if I can at least put $100 cash down until my manager could come in the morning from the other side of the island since he passes through here to get to work and it was almost Midnight. She smirked and said NO and acted very rude. The other staff member that was at the front was just as rude. The security guard walked around like he was entitled, I Had my 5 year old daughter with me she was playing in the lobby when the security guard gave a nasty comment, I said excuse me he then went on to try and ague back with me. (great customer service right) This is ridiculous and I am taking this higher up.

Alex_Morcombe (Melbourne, Australia) 07/30/2018

We were on a budget when booking this hotel, it was perfect for what we wanted to spend. Yes the rooms are a little dated - but who cares ... you’re only there to sleep. The room was clean & the amenities provided were great. The lobby has tea and coffee facilities along with sunscreen! We flew in after a 12hr flight, the staff were lovely and we got to check in at 7.30am!! To have a quick nap after a nightmare flight. The location of the hotel is good - it’s about 15mins from Ala Moana (shopping centre) which one can easily spend days at. Shoppers heaven. It is about a 20min walk or 5min trolly to the Waikiki strip/ main beach. This may sound far away but a little holiday exercise never killed anybody and Hawaii is so lovely, the walks are great for getting to know the area. The staff at the hotel were always friendly and helpful, we had a tour cancel on us. The hotel organised a transfer company to come and pick us up. A++++ service. Ps. On Fridays if you hop across the road to the Hilton ... at 7.30 there is a free fireworks show.

andremodesto (Auckland, New Zealand) 07/28/2018

We stayed one night at this hotel before an early morning flight. It is located near many restaurants and it is a walking distance to the beach. You just have to cross the avenue and go to hilton hotel.