Aqua Palms Waikiki

happyman0969 (West Valley City, Utah) 02/19/2020

Upon checking into the aqua palms Waikiki we were told the elevator was being used for construction for upgrades and it would be back in use within 20 minutes of our check-in we were there for three nights the elevators it was actually faster to take the stairs up and down before the elevator even got there they never put the third elevator back into service the refrigerator wasn't working properly the carpet and they was cockroaches TV was hung on the wall crooked and there resolution to our complaints was just too give us discounts on are parts of our stay at one point we called down to ask for another roll of toilet paper and after about 45 minutes I actually went down and asked them why they never brought up the toilet paper they didn't have any kind of response or was unable answer my question probably will never stay at this location againas well as they have a free DVD machine in their lobby and their solution to a Blu-ray or DVD player is a PlayStation game sitting on the counter that did not work properly the movies kept stopping if I can get them to work PlayStation games are not intended to be a Blu-ray or DVD players on a continuous basis like that especially in some kind of resort or resort hotel all in all it was not a good experience and for the price that we paid was not a very good value. Respectfully,

yaselw (North Las Vegas, Nevada) 02/18/2020

It’s hard to say that this hotel were not what my family and myself were expecting . I don’t like to write negative reviews when things were not that bad but at the same time I have to bring this to management attention . I stayed here for 5 nights and everyday my room was cleaned , but the day before leaving I left a note to the guest room attendant with tip asking her ( please ) to have all my linen changed cause it was stained with coffee that accidentally I spilled on my bed . At night after taking a shower I went to bed and noticed that my sheets were not changed ! I’m disappointed because I was expecting to find fresh and clean Cheets that’s what I’m paying for !! I understand that begin a maid is not an easy job but they need to be on guest shoes all the time knowing that we pay a high rate per night plus resort fee Dayli . Elevators always late ! Waiting more than 5 minutes all the time . Would I recommend this place ? I don’t know to be honest.

AlexWitt88 (San Leandro, California) 02/18/2020

Overall, not a bad place to stay when on business. The staff was friendly and very welcoming. The location is great and the rates are very inexpensive, especially for Hawaii. The rooms were clean, although they were a bit outdated. Also, if you have a room facing Ala Moana street (Like I did), be prepared to experience a lot of noise.

ilovesaopaulo (San Francisco, California) 02/16/2020

I travel to Honolulu on business almost every week. The hotel location is excellent. The refurbished rooms are a real treat and I hope that I continue to get one and that the the refurb is completed of all rooms asap. One of the elevators wasn't working so let's hope that gets fixed asap. Excellent staff, they are very kind and genuine. I used to stay at a hotel close by and paid almost 80% more, not any more. I've found my new home in Honolulu.

Don M (Aurora, Colorado) 02/10/2020

Just returned from a weeks stay at the Aqua Palms in Honolulu, HI. The hotel is nice. Rooms are a nice size. They offer free water/coffee in the lobby and there is a coffee maker in your room with a refrigerator also. Free hotel shuttle to the mall, Wal-Mart/Sams Club and dinners. Only down side during the week was construction to the 9th floor and one elevator broken. They locked down a second elevator for construction, so there was only one elevator in use during the day making for long wait times, going to the lobby or heading back to your room. There are places to eat within walking distance and in the Hilton Hawaii Village across the street. Not a bad place to stay.