Derbalmcdillett 10/05/2019

We booked a garden view room and when we checked we were very disappointed in the room. The room was very tired and the mattress was needing replacement yet clean. We went to the front desk and spoke with Dennis the manager about finding us another room. Dennis told us there was nothing available that night but he would work on it for us and to come back tomorrow. We returned the next morning and were told they have a newly renovated room and upgraded us to an ocean view! They offered to move all of our food and luggage and the room was beautiful. Based on the desire of Dennis and his team to make our stay enjoyable, we would stay again and appreciate the great service we received. Thanks Dennis!

MarilynTravelBug (San Diego, California) 10/04/2019

The resort itself has large (but out-dated rooms) and a nice mid-week Happy Hour. It is located in South Kihei, not far from good snorkeling areas in Wailea and Makena. I had called a week before check-in and asked for a room with a partial ocean view, and even when we checked in I was told I might get to change rooms the next day - but it never happened. I don't think RCI guests get the "good" rooms with a partial view of the ocean even if there are rooms available for owners or Aston renters. I was also surprised to pay a $90 fee for utilities and taxes upon check-out.

Verna L 09/29/2019

Maui Hill is very clean. The grounds are beautiful and very well manicured. We had a 2 bedroom unit and it was very spacious. We stayed a week and on the 4th. day they came in and made our beds and gave us clean towels. Thank you to all the staff at Maui Hill. We had a great time in Maui.

dtauer (Prior Lake, MN) 09/27/2019

We split half our stay on Kauai and the second half was on Maui. After a not fully satisfactory stay in Kauai, we were hoping for an improvement for the rest of our trip. The Maui Hill not only met our expectations, but far succeeded them. The room we were assigned was fabulous and everyone we dealt with was very friendly and helpful. While we were there we saw trimming and maintenance activities nearly every day which I think shows the care and pride in maintaining this resort. We had a couple of questions, and think we were working with an employee with less experience. However, she listened to our questions, and when she didn't know the answer she was polite and double-checked with someone else. I would much prefer this to other experiences at resorts when if they don't know the answer they make it up. We all know how frustrating it can be when basing your vacation plans on wrong information. When we arrived we had a couple of gifts on the table with a card from the General Manager. I sent him an email thanking him and his staff for a great room and the gifts, and before I ever got up the next morning he had returned the email thanking us for our business and spending time there. Dennis and his team really show pride in this location. I hate to say anything negative because we are so completely satisfied, but some of the units are up a couple of flights of stairs. Keep this in mind if bringing your luggage up stairs will be an issue for you. We have now visited all 4 of the major Hawaiian islands and think Maui is our favorite. Much of that is based on our recent stay at the Maui Hill.

Matthew M (Eastvale, California) 09/06/2019

We had exchanged our timeshare week through RCI for this resort four months in advance to our vacation in Maui. After reading all the reviews, our expectations were high. Sadly, the reality was so much more different. The check-in process was relatively quick and efficient. Our room didn't have any view except just the parking lot or a driveway in the back lanai. No views of the ocean. The resort is very old and very outdated. No digital room keys that you would expect at these types of vacation resorts. The air conditioner is very loud and we had a hard time sleeping. We found a dead roach in a pan, none of the dishes were washed, and the lanai furniture had a thick amount of dust like it wasn't cleaned for several months. We also had issues with the refrigerator where one panel had completely collapsed. We contacted the main office and they sent a maintenance guy very quickly. However, this guy was very rude and irritable. I don't know if he was having a bad day or not, but he was definitely annoyed about having to fix it. The room layout is very strange with four large doors leading to the backyard lanai and the bedroom ceiling is too low with a fan over the bed. I do not recommend this resort for anyone traveling with children. There are too many steps both leading too and inside the rooms that can be dangerous. There is a narrow opening with steps between the dining area and the living room with a metal bar that we bumped into several times causing several bruises. The location of the resort is not close to the beach and you will have to walk or drive at least 1/2 mile to the nearest beach park. The pool area is nice, but access is through the main office. However, the refreshments stand had to be fumigated one day during our stay. There is no gym on-site for this resort. Only a pool, hot tub, tennis court and shuffle board. We've felt that this resort is nickel-and-diming you for any convenience. They have a daily fee for using the in-room safe and charged us $40 fee for utilities for a one week stay. Not including the daily timeshare tax fee, which is the norm these days, this resort has excessive fees if you check-out late. So make sure you check out by 11:00 am!