- good value
TripAdvisor Traveler Rating
aarstadj (Seattle, Washington)
When we arrived it was clear the unit had not been cleaned. My daughter ended up getting lice from the bed, and was bit multiple times by something overnight. The floors were dirty and clearly not vacuumed. Showers weren’t cleaned. Hawaii was beautiful, but will definitely stay somewhere else next time.
Waikoloa Shores located in an ideallic setting, swimming pool, hot tub, tennis court, work out room, close to shops, and A-Bay that is great for kayaking, sailing, and snorkeling. Property is immaculate and family friendly. Home away from home.
You will regret booking this hotel
lexijbella (Chino, California)
I booked this trip through Costco, so I expected a nice resort. What I got instead was a completely outdated run down resort. The first night I turned on the lights on the restroom only to find cockroaches crawling around. I wasn't able to use the bathtub because the paint was peeling off. I found other people's trash inside the kitchen cabinet. There was old fake floral arrangements that were placed throughout the room, that were very dusty and dirty. The patio outside was dirty and dusty, with bird poop all over the patio furniture. On top of what you pay to stay there, the day you check in they charge you $150 cleaning fee along with 10% gratuity added on each day, and yet no one came to clean the entire time we were there. I ended up leaving early and booking a room at the Hilton across the street. Payed more than expected on this trip, never again will I stay at this resort, big mistake on my part for not doing my research and trusting Costco.
loved our time at this place
glendq (Kelowna, Canada)
we enjoyed a very nice week here and liked the beaches nearby. the room was large enough for 6 of us in this condo. there was plenty to do nearby. the surrounding grouds were beautiful. the pool was clean and not too busy. really enjoyed it.
Aston Staff Are Superb & The Grounds Are Wonderful
yes2travel (Atlanta, Georgia)
I must begin by giving high marks to the Aston desk staff. Jenny Tolentino knows her business and how to make customers happy. I spoke with her before and during my stay and she went over the top to make things wonderful. If you stay here through an Aston booking don't hesitate to ask for her assistance if needed. You will not be disappointed. Our unit was a 2BR Garden View. The unit size was terrific and the balcony out of this world wonderful. The unit itself is privately owned and was very dated. There were patch marks on the walls, worn out cabinets and a general "1970's" type furnishings, sinks etc. The kitchen appliances and furnishings definitely need replacing and from something more upscale than Wal-Mart. Regardless of the shabby room disappointment we had a lovely time and will definitely return to the resort in the future. (Albeit requesting a different room.) The pool and grounds are fantastic. The tennis courts very well maintained. It is lushly landscaped and very quiet. Access to Waikoloa restaurants is easy and the nearby hiking trails wonderful. Wish I was there right now!!