megandG2842GF 03/16/2020

Having stayed in a Four Seasons property the night before I checked in to ESPACIO, my standards were high – and ESPACIO far surpassed them. From the moment I arrived to the time I departed, the entire staff provided a seamless experience that left me impressed over and over again. The hotel’s butler, Wesley, was more thoughtful than I could have imagined, arranging an incredible in-room breakfast that delivered on even the smallest of my preferences. Then there are the rooms – expansive suites that cover an entire floor complete with a roomy private balcony and outdoor Jacuzzi. I woke up to the most incredible view of Waikiki Beach. It’s amazing how you can feel so relaxed and at peace while situated in the middle an incredible, cosmopolitan city. Don’t miss the rooftop infinity pool (there is a spa on the same level) and onsite dining at Mugen – all very worthy of a visit. , I’ve never been to a hotel with more thoughtful, personalized service and amenities. Considering there are only 9 rooms, I feel very lucky to have secured a reservation and can’t wait to come back.

brent434 03/07/2020

Service above and beyond for every guest. They really do care about every person, and their experience to be special and every detail cared for. We were able to enjoy the private luxury that every discerning traveler deserves.

Y1001OUgregc 02/27/2020

Outstanding service - personalised and attentive without being intrusive. Hugely spacious accommodation - complete relaxation in the heart of the buzz of Waikiki. Complete win, as I get to chill while my wife and kids get the action they're seeking. Love this place - will absolutely be back!!

Derek D (Lihue, Hawaii) 02/19/2020

There is no place like the espacio. The rooms are amazing...from the ocean view to the detail of the pillows, everything is exquisite. The ohana at the espacio is above and beyond. We celebrated our birthday, and the staff took care of everything. We made a special request for afternoon tea and it was delightful. We are looking forward to our next stay!

James_Kellow (Auckland Central, New Zealand) 01/17/2020

After reading reviews tried to check in here today from Halekulani as have had 10 days there. Really odd set up. Basic apartment building entrance. Lots of people downstairs but nobody could show lobby. Then lobby not open. Pretty sure all the positive reviews are PR bluff. Definitely not high end service so flagged and back to Halekulani, which is ok but not amazing rooms. Note Espacio also has one of those Israeli? moisturiser brand salesmen hawking outside. All together seems a bit low rent.

teresajc2015 (Lahaina, Hawaii) 07/31/2020

The location is ideal. Walk to the beach, restaurants, shopping and parks. Our Penthouse Suite was beautiful looking out the Diamond Head and up and down the beach walk. We would definitely stay at the ASTON Waikiki Beach Tower again on our next trip to Honolulu. We traveled for Business, but stayed longer to enjoy Waikiki. *(:O)

jodiep769 (Mudgee, Australia) 03/24/2020

This hotel has everything needed. We are from Australia and we loved our stay. Room was simple clean and we choose the partial ocean view room it was a great view. And pool was great. Free filtered water whenever you want and great location. Shops on the same street, park across the road and beach across the road. Tour buses stop out front. Sounds to good to be true. Staff were lovely. Can’t say this about many hotels but this was a great stay for us. Our room view.

DaveMacNFam (La Verne, California) 03/22/2020

This is an amazing property, very clean, spacious and with many amenities for guests who desire a one stop easy relaxing venue and the views are spectacular as is the proximity to Waikiki beach and other activities.

johnnyeh2017 (Calgary, Canada) 03/18/2020

We have stayed at the Beach Tower about 25 times in the last 19 years. Looking forward to our 20th anniversary. It's not inexpensive, but it's a great value. 140 ocean facing suites (my estimate) in a 40 story building with 4 elevators, steps from the beach, makes for a great boutique, condo experience. The staff is the best.

972ariky 03/17/2020

Clean and big rooms within a short walking distance to the beach. Great outdoor pool. Hospitable staff who always have a kind word and a good advice on places to eat and shows to see. Highly recommended.

nicenurse (melbourne) 08/03/2020

We were booked to stay at Ilikai Hotel and luxury suites in early May but then coronavirus hit. Suddenly international travel was stopped and we could no longer travel from Australia to Hawaii. We were able to get refunds for our cruise, tours, and flights but sadly Ilikai Resort has repeatedly refused to refund our substantial full payment for 2 rooms, only offering a credit for future use, even though experts are saying that international travel won’t be likely until 2024. Of course my credits will have expired by then. Lesson learned - never pay up front for accommodation. You got me this time Ilikai, but you won’t get me again.

CurlySue800 (Vancouver Island, Canada) 07/14/2020

Stayed here in February, absolutely loved it! Our rooms were great, restaurants had good food, lots of shops to choose from and very close to all the benefits of Waikiki. The courtyards and gardens are gorgeous. Be careful with booking though, there are multiple management styles in the property. Some are regular hotel (what we did), there are private condos, apart-hotel and travel club levels. I can say the hotel side is wonderful!

butterflikizz21 (Gilbert, Arizona) 07/02/2020

Let me start by saying I have previously stayed at the Ilikai Hotel and loved it, this time we had decided to use Waikiki Beach Rentals to rent one of their privately owned condo. I should have trusted my gut and not rented it. The room was dirty and not well taken care of at first glace it looks like a renovated condo. The beds are NOT comfortable and squeak. The bathroom was dirty and had tooth paste spit on the door. The sheets and pillow cases had stains. Since you have to clean your own dishes the dishes in the cupboard were dirty and spotty. The couch had stains on it. The walls where the beds are have scrapes and gouges on them. The tracks for both the closet and the sliding glass doors are so dirty they are hard to open. Oh and if you post a negative review on the WBR site they will no post it. But while at the Ilikai do try the frozen yogurt place and Cinnamons.

Carlsou78 (Shanghai, China) 07/02/2020

It is pretty good hotel with clean ,quiet and facilitated. I recommend you should go with your family or friends it would be great!I met excellent staff there.Overall is perfect! I will definitely stay this hotel again in the future.Thanks everyone there.

750lakeshiat (New Orleans, Louisiana) 06/01/2020

Upon arrival, we noticed there were many many issues with condo 1318 but most importantly at that very moment, there were no sheets for the sofa bed. After countless calls, going to the front desk and even security, we still had no sheets to sleep on the sofa bed by the end of the night!!! I’m extremely disappointed with these sleeping arrangements among many other issues with unit 1318. Another issue is the cleanliness of the unit. The dishes are filthy, the toilets were dirty and the counter tops were as if they had no been wiped down in days. There are stains on the walls, the sofas were very dirty with grease on them that was obviously from a person’s head, some of the electrical sockets are broken, the floors are filthy and I even had to clean urine off of the wall in the bathroom an wipe down the fridge with bleach purchased from a local store! The bathrooms were unacceptably cleaned with soap scum on the glass and urine and what seems to be poop stains around the toilets. Even so, we went to the local supermarket to purchase cleaning items to make our stay more comfortable and ONLY requested sheets for the sofa bed so that we could at least rest after a 16 hour travel day! However, the filth in the condo and not having sheets to prepare the sofa bed for sleep is unacceptable and by far the most ridiculous thing I’ve experienced while traveling with my family. We have traveled all over the world and to come to Hawaii to a place with what we had hoped would meet our expectations, is disturbing to say the lease. This had the potential to RUIN our vacation with our first day wasted with cleaning a condo that should have been cleaned. There were many attempts to make contact with Waikiki Beach Rentals via the numbers given and we were told we would have the sheets on the same day. After not receiving the sheets we called AGAIN with no answer. My family and I have traveled too far to have to sleep in these types of conditions that have costed us the price of a luxury accommodation. We choose this condo because of the amenities, location, misleading photos, and a few positive reviews. I understand that if renting from the hotel directly things may not handled this way. We rented through Waikiki Beach Rentals. Please avoid Waikiki Beach Rentals!!!!

Amrit64 (Merritt, Canada) 04/10/2020

This is actually our second time staying at the Aston Waikki Sunset. The first time was great and the location is awesome so we thought we would book here again. We found the staff at the front desk to not be very friendly from the minute we checked in. We asked about the hospitality shuttle that the hotel provides and the staff member just acted like he knew nothing about it. There was another guest who overheard our conversation and she mentioned that she had been there for a few days and had been paying for cabs because no one told her about the shuttle service. Clients should be made aware of the services that they are paying for in the resort fee. Housekeeping was also not up to standard. The hotel as a whole needs a facelift starting with the Lobby. I definitely would not be staying at the Aston Sunset again nor would I recommend it. It's sad because the location is perfect.

Odyssey617496 02/22/2020

Black particles over everything floor, rugs, walls, drapes, toilet seat, walls. Would not recommend at all for the elderly or young children. Or a service animals.Building is aware of this situation slowly switching out air conditioners over the next years. Read other reviews. This is more a public service than anything else. The rugs in the halls are filthy. I WOULDNT The men this property or to people with children elderly. Definitely nobody with respiratory issues at all. Location is great. Front desk staff is great! Building management terrible they should be ashamed to expose the public to this!

Janelle T (Saskatchewan, Canada) 02/18/2020

We stayed here in January 2020. Our room was on the 19th floor with Diamond Head and ocean views. We picked this condo because of the kitchenette and its price. I loved having the ability to cook our meals in the condo, BBQ, or walk to a restaurant. I also like the fact that each floor had its own coin operated laundry. It is convenient that we can don't have to pack lots for our 10 day holiday. Our room was located right beside the elevators however there was no excess noise from them. I was pleasantly surprised. The front desk staff were cheerful and helpful when we had questions. A special shout out to Sandi,she loves her job and you can tell .

glennhJ9125OA 02/13/2020

Carpeting was not very clean. Sheets on Bed had holes in them. Housekeeping forgot to clean on scheduled day. Very outdated furnishings. Don't trust the pictures. No where near what You actually receive. Very disappointed in property. Property at Aston Banyan is in great shape. Use the VRBO for that property. Stay away from this 1980's place and no one seems to care . Also heard is was 40 % occupied at the time we were there. Wonder Why ????? We stayed here for 2 weeks and I couldn't wait to leave this place.

pleado1969 (Ballarat, Australia) 01/30/2020

Really happy with the room and location. Great convenience to the beach and shops without being right on top of them. Staff a little icey at times and could be more friendly. Probably lacks a decent restaurant but is central enough that you can go to the many that surround the place. All up, we would stay there again.

OutdoorAdventures_70 (Christchurch, New Zealand) 03/08/2020

Dated basic hotel in need of a facelift. Expensive as well for a moderate room, everything is relatively close in Waikiki so location was ok. Staff were very helpful with all my requests. It was booked through a travel agent and was staying solo so I also had to pay a single supplement which made the price expensive considering the facilities. Breakfast was included i tried it one didn't bother the other three mornings you can read into that.

debbie5131 (Edmonton, Canada) 03/02/2020

We enjoyed our 3 night stay. The breakfast that was included was enjoyable. I actually enjoyed eating noodles for breakfast 🙂The pancakes were very good as well. Parking is expensive but we found free parking on the street by the canal . The hotel is close to the beach, the international market and many restaurants. Our room was clean and the bed was comfortable. We didn’t use the pool, it is very small.

MDTyKe (Island of Hawaii, Hawaii) 02/29/2020

Check in staff (and check-out) were very, very rude and unwelcoming. You'd expect when welcoming fellow Kama'aina there'd be a bit more Aloha, but nothing. They didn't want to be there. They also tried to tell me my rate wasn't Kama'aina and wouldn't remove the Resort Fee despite my confirmation stating it was. It really was a terrible first impression, and as they say, first impressions last. Also, their website states they offer Kama'aina a free upgrade if available - no mention of this either. Secondly, elevators were very slow - there are only 2, and one was broken. You need to plan a LOT of time; sometimes as much as 10 minutes, to get up and down. Carpet in the room was dirty. Rooms were NOT serviced (no towels replaced, no cleaning) as my stay was only 2 nights (3 days). When I inquired at reception I was told "... We only do that for stays over 3 nights". This was NOT clear anywhere, nor was I told this at check-in. If I was, I would have been OK, and would have realized I could have just asked for new towels.. but the lack of communication was poor. Also, CONSTRUCTION. Lots of drilling beginning at 7am. I was not informed of this during check-in either. Go back to your room at 4pm for a rest? Forget about it - DRILLING. Loud. In reality, I think they give Kama'aina the *worst* rooms. Admittedly, hotels in HNL are only for you to sleep in. They are cheap, good location, but that is it. I would rather spend more $ to get some Aloha. Will NOT recommend, or stay here again, sorry.

LVardy (Grand Falls Windsor, Canada) 02/20/2020

If you want to be in the busy city, then the location of this hotel is decent; near the beach, many restaurants and shops. There is a parking garage where you pay I think $30 USD per night, however it was full when we arrived so we had to find another parking garage, about a 5 minute walk from the hotel. The room was large and the bed was comfortable but everything else was sub par. The couch had large stains and the room looked old. There is also construction next to the hotel, which we could hear in the morning. The free breakfast buffet was just OK. They had toast, scrambled eggs, fruit, pancakes, noodles, some meat and coffee and warm water to drink. I would not stay here again.

PKMano 01/07/2020

Located within walking distance from the beach. This hotel provides breakfast and it is good. I booked through booking.com and got a small room. Rooms are clean. Hotel staff members are very good and cooperative.

luckydcr (New York City, New York) 04/11/2020

lovely stylish hotel. have been coming here since 2012. The exercise room needs an update. Everything, other than that is fine. friendly staff and within walking distance to the shopping center, hilton hawaiian village and many restaurants. great stay.

Flora B 03/23/2020

The hotel is being remodelled, we got a good room, however the bathroom smelled like rotten eggs. The elevator was really slow, we took the stairs most of the time (10th floor). The hotel is at a very good location, near Waikiki and there are many restaurants and shops around. Staff is kind and helpful. We felt scammed with our bill because it didn't match the price stated in our booking... They charge you one extra night, but don't worry it's just 160 dollars! We were not told we had to pay to use the parking either. However, we did know we had to pay a daily ammenity fee, I still wonder what ammenities we paid for... I hope it wasn't for the use of the swimming pool which was really small and we didn't use. We had other options to stay at and if we had known all these aspects we wouldn't have chosen Aqua Palms.

Adrienne M (New York City, New York) 03/22/2020

I had a non-refundable booking with this hotel for April 2020 and unfortunately will not get to stay due to the quarantine. I just want to give them high praise for relaxing that policy to allow a cancellation with no penalty and no hassle. Considering the financial hit they are about to take, they could have adhered to their policy or simply provided a future travel credit. When I am able to visit, I will definitely book with them again. If they are this accommodating towards someone canceling, imagine how they must treat their guests.

DavidBerthaL L (Yass, Australia) 03/17/2020

Good place to stay in Waikiki and while it is a little removed from the hustle and bustle of the beach area, it has a good location on or near important bus routes, with nearby restaurants and minutes from all the action.

griffin2879 03/10/2020

The stay was nice, the elevators were very slow. Probably my only complaint, is amount of time wasted waiting for them every day. There are 3 elevators and would think they would be quicker. The staff was very helpful and friendly.

salfapada 08/02/2020

To tune everything that was going on did a great job I personal distancing! I definitely will be staying again! The workers were friending! And there's plenty of parking! We wish we could have had dinner there though!

sansanpeace (Honolulu, Hawaii) 04/08/2020

Everything very very good, except couldn't do work requires internet. Great staff, very friendly, patient, helpful front desk staff. Room is clean, bright, bathroom is clean, everything is stocked well and nicely. Except I needed to do urgent work, sending some video through internet, it was very very slow.

delvon2020 (Honolulu, Hawaii) 03/30/2020

Room was selected online although there wasn't an online tour that could of assured what the room looked like before reserving . The room smelled like corn chips and some funky tangy spoiled dip. Had to freshen it up with some febreze and Giovanni Versace cologne oh yes yes! The playstation was an nice upgrade it needs an new controller left an good movie in there hopefully someone will enjoy it. The room and the entire hotel is overdue for renovations all over as well as updated amenities. Almost slipped and fell out of the tub, there is no made in rough surface mat that is needed to assure guests won't injure themselves trying to clean them selves up. The was alot of dust and debree everywhere as well as broken or disabled hangers that can cause major health problems and insurable risks to guests and employees. The windows where needing cleaning and didn't provide an good outlook or view to the ocean or city area. The carpet smelled very musty and a few stains where in there and it seemed contagious as well as an few insects flying around mating on anything they wanted to mate on. The bed was comfy although the sheets and covers smelled like tobacco products felt like I was dumped into an astray next to an filthy trash can. The microwave worked although it was handicapped in remembering how many seconds to heat up my eatable items and it smelled like melting plastic so I threw away my hot food and was forced to buy an tuna sandwich from the convenience store right under my room. The convenience store looked okay from the outside although inside it smelled like there was an power outage, the floors need sweeping and mopping and products properly placed on the shelves instead of the floor that was kinda unsanitary to the fullest degree. Some of the products was out of date and warm when they should of been cold dripping wet. The elevator seemed okay although it was faulty and felt like an amusement park ride with out the seat belt. The roof needs pro sealing.!

sdchickie (USA) 03/26/2020

Stayed at the Pagoda hotel last night, this place should be ashamed charging $100 a night. It is more like a $50 a night hotel.The website pictures must have been taken with a Snapchat filter because the hotel looks kinda like the pictures, only worse. Hallway and rooms smell musty. Not sure what was going on with the smoke detector, but there was a washcloth over it. The bathroom door was so dirty on both sides. There isn't a chain lock on the front door, and I just didn't feel very safe here. The area isn't the best area either, but it is close to the Walmart. The only reason I gave it 2 stars is because they offer free movie rentals at the vending machine and have a PlayStation 3 in the room. They are also next door to a cool restaurant that has tons of Koi fish. The lady at the front desk gave us food for the fish. There is a mini fridge, microwave, and toaster in the room. We won't be coming back here.

makafrogfreddy (Kauai, Hawaii) 03/15/2020

From head to toe this property is terrific. Great Pagoda experience... "Reviews must be 200 characters (minimum)" are you all kidding"? If I used that many characters it would be in a derogatory review...

nicenurse (melbourne) 08/03/2020

We were booked to stay at Ilikai Hotel and luxury suites in early May but then coronavirus hit. Suddenly international travel was stopped and we could no longer travel from Australia to Hawaii. We were able to get refunds for our cruise, tours, and flights but sadly Ilikai Resort has repeatedly refused to refund our substantial full payment for 2 rooms, only offering a credit for future use, even though experts are saying that international travel won’t be likely until 2024. Of course my credits will have expired by then. Lesson learned - never pay up front for accommodation. You got me this time Ilikai, but you won’t get me again.

CurlySue800 (Vancouver Island, Canada) 07/14/2020

Stayed here in February, absolutely loved it! Our rooms were great, restaurants had good food, lots of shops to choose from and very close to all the benefits of Waikiki. The courtyards and gardens are gorgeous. Be careful with booking though, there are multiple management styles in the property. Some are regular hotel (what we did), there are private condos, apart-hotel and travel club levels. I can say the hotel side is wonderful!

butterflikizz21 (Gilbert, Arizona) 07/02/2020

Let me start by saying I have previously stayed at the Ilikai Hotel and loved it, this time we had decided to use Waikiki Beach Rentals to rent one of their privately owned condo. I should have trusted my gut and not rented it. The room was dirty and not well taken care of at first glace it looks like a renovated condo. The beds are NOT comfortable and squeak. The bathroom was dirty and had tooth paste spit on the door. The sheets and pillow cases had stains. Since you have to clean your own dishes the dishes in the cupboard were dirty and spotty. The couch had stains on it. The walls where the beds are have scrapes and gouges on them. The tracks for both the closet and the sliding glass doors are so dirty they are hard to open. Oh and if you post a negative review on the WBR site they will no post it. But while at the Ilikai do try the frozen yogurt place and Cinnamons.

Carlsou78 (Shanghai, China) 07/02/2020

It is pretty good hotel with clean ,quiet and facilitated. I recommend you should go with your family or friends it would be great!I met excellent staff there.Overall is perfect! I will definitely stay this hotel again in the future.Thanks everyone there.

750lakeshiat (New Orleans, Louisiana) 06/01/2020

Upon arrival, we noticed there were many many issues with condo 1318 but most importantly at that very moment, there were no sheets for the sofa bed. After countless calls, going to the front desk and even security, we still had no sheets to sleep on the sofa bed by the end of the night!!! I’m extremely disappointed with these sleeping arrangements among many other issues with unit 1318. Another issue is the cleanliness of the unit. The dishes are filthy, the toilets were dirty and the counter tops were as if they had no been wiped down in days. There are stains on the walls, the sofas were very dirty with grease on them that was obviously from a person’s head, some of the electrical sockets are broken, the floors are filthy and I even had to clean urine off of the wall in the bathroom an wipe down the fridge with bleach purchased from a local store! The bathrooms were unacceptably cleaned with soap scum on the glass and urine and what seems to be poop stains around the toilets. Even so, we went to the local supermarket to purchase cleaning items to make our stay more comfortable and ONLY requested sheets for the sofa bed so that we could at least rest after a 16 hour travel day! However, the filth in the condo and not having sheets to prepare the sofa bed for sleep is unacceptable and by far the most ridiculous thing I’ve experienced while traveling with my family. We have traveled all over the world and to come to Hawaii to a place with what we had hoped would meet our expectations, is disturbing to say the lease. This had the potential to RUIN our vacation with our first day wasted with cleaning a condo that should have been cleaned. There were many attempts to make contact with Waikiki Beach Rentals via the numbers given and we were told we would have the sheets on the same day. After not receiving the sheets we called AGAIN with no answer. My family and I have traveled too far to have to sleep in these types of conditions that have costed us the price of a luxury accommodation. We choose this condo because of the amenities, location, misleading photos, and a few positive reviews. I understand that if renting from the hotel directly things may not handled this way. We rented through Waikiki Beach Rentals. Please avoid Waikiki Beach Rentals!!!!

ShinjiTota (Tokyo, Japan) 07/15/2020

Room is a small but makes up for that with amazing views. had partial ocean view , on the side of the building. Central location being directly across from the beach and grocery shop ABC next door. Friendlies staff, can arrange trips, taxis etc. Some street noise but gets quiter around 10pm ....Nice beach, surfing lessons and swim area is close across raod

324marilynn (Perranporth) 03/18/2020

There's no place like the OCEANFRONT rooms (1404 & 1305) of this awesome hotel! The panoramic view of the Kuhio and Waikiki beaches combined is a picture so perfect! This is the main reason why we kept on coming back to this hotel. It's like a home away from home. Thanks to all the staffs, you all made our vacation complete. Keep up the good work God bless you all. Aloha!

staceykrueger (Ripon) 03/16/2020

nice place to stay very well located and easy to get to. parking was a lil iffy if not onsite but not that bad. rooms were nice and clean. balcony had very nice view of beach and nice place to stay. I would stay here again.

tiffany000 (San Francisco, California) 03/06/2020

This is a basic, no frills budget hotel. I usually stay at the larger resorts when in HNL, but since this was a short 3 night trip we decided to stay here to save some money. I probably wouldn’t stay here again because it lacked amenities, but overall it was a nice stay for the price. What I liked: - Great location (right across the street from the Duke’s statue). - Staff was very friendly and accommodating when we asked for a late checkout. - Beds were comfortable - Balcony with ocean front view was amazing! - Concierge service (although they didn’t help very much) What I didn’t like: - Bathroom and shower were REALLY small! - lots of outside noise - garbage trucks, leaf blowers in the morning (sliding glass door is old and not double paned). We were in the 5th floor - No real lobby area

tinav3_travels (Edmonton, Canada) 03/01/2020

We booked an ocean view room for three nights - we had a great view, and our room was quieter than the room we stayed in last time (which was close to the service elevator) but it is still noisy, from the traffic outside to the air conditioner in the room (which did affect my sleep, even with ear plugs). Rooms are small but that is okay. Very clean, especially considering all the sand that must get tracked in to every room, very friendly staff, great location. For some reason, there is always a huge line up at Eggs 'n Things, so even though being a guest at the hotel entitles you to a 10% discount, we just never took advantage of it because we didn't want to spend all that time in line. Beds were very comfortable, shower was small but adequate. It was nice to have a newspaper every morning. The location is phenomenal - right across the street from the beach! I would stay here again, I think it is the best value in Waikiki.

Speedracer61 (Huntsville, Alabama) 03/17/2020

If you are working in the downtown area it is greatly located. The lobby area is nice along with nice views from the upper floors. There is also a good number of shopping and eating options in the area, and even within a very easy walk to McD's and Walmart. Parking is available but is a bit of a pain to access as you have to change elevators to access floors 3-9 which is the parking areas. It is also can get quite costly at about $20 a day. Now the bad, the Apt we stayed in was decently clean, had a decent bed, but the rest of the furniture and accommodations were cheap. Even the kitchen utensils, silverware, and cookware were pathetic. Since I have now found out these are condo units and owned by individuals, I guess it makes sense that some are better than others. This room wasn't terrible but it could definitely use some upgrades. This is downtown, so after about 6 pm all the business people are gone and all that is left is the homeless and they are EVERYWHERE. Not the fault of the hotel but Oahu has a serious homeless problem and it shows, in this area, at night.

mosesf2015 03/09/2020

I checked in on Friday 6 March around 2pm. My room wasn't ready but front desk found 3608 available so I assigned this one. When I walked in it smelled like cigarettes had been smoked in it but more importantly, I was amazed at the size of this room. I was greeted with a fully kitted out kitchen (except an oven) that could fit three people easily. After this was a huge lounge, great carpet, leather lounge suite, decent size HD 40" or more TV with cable, and seating for at least five people. Probably more given the space it commanded. A slide door separates it from the master bedroom (that's how I would describe it), including another TV screen, office desk and this room was also huge. It also has a washer and dryer and ample wardrobe space. I think the ensuite needs an upgrade especially the bathtub, the tv in the master room doesn't work, and the internet too. I called front desk and spoke with Niz. We both tried trouble shooting looking at the equipment but that wasn't the problem. Niz called the internet provider and they couldn't find what the problem was. I couldn't log in to internet and I had two university guest lectures to give in: 12-3pm and 6-8pm. It wasn't until 1am in the morning when Niz rescued me and put me in 3805 so I can get an internet connection. Wow! This room was awesome. It was certainly an upgrade. It was immaculate and a step up from 3608. Niz has been at the Aston for a decade or more and an able supervisor. She went all out to make sure my stay was comfortable so I would like to commend Niz.

I3109UAjoem 02/19/2020

Very very dissapointed with the hotel, it is not as advertised! The room smelled and the furniture was outdated and old. Turns out it is a Time-share room which I was not informed of at any stage, thus the lived in smell!! We were moved the following day to another room,better view but still SMELLED! Bed(s) were old and uncormfortable. All in all, a very poor start to our vacation. The restaurnat in the lobby doesnt even belong to the hotel either. Overall, not as advertised, expensive for what is on offer, and no contact with management either during or subsequent to the fiasco. The front staff were very nice and tied to help in a situation that obvioulsy they have no control over.

DBKuper (Green Cove Springs, Florida) 02/14/2020

We need to stay in Chinatown for business. This was a very good option as it was centrally located and the price was right and we knew people who had stayed here and the reviews were pretty good. Edit appears to be a bunch of condos or such that are rented out nightly as hotel rooms. So I think that the furnishings might be a little different. The rooms are outside and in some respects but our room on the 31st floor facing east toward the mountains was very very spacious with a mini kitchen dining table and chairs and a desk and a large fridge The bathroom was adequate and the bedroom side was quite large. My only complaint about the bedroom side was no chair or sofa or any place to sit. Service was very good and the best thing about the place is the pool the pool is a little oasis in the concrete jungle on the 11th floor and just perfect

davidgQ339XP 01/08/2020

First of all, this hotel use to be dorm rooms that were then converted to a hotel. Narrow hallways, low ceilings, smelled, no quality to the rooms. The location was not good. The Waikiki Beach area is amazing, great shopping, restaurants, night life, landscape, etc. Stay anywhere near Waikiki Beach.

tomwR6873ZB (Melfort, Canada) 03/15/2020

0880611 They are advertising staycations, but the pool is closed due to the Coronavirus , how dumb are they, chlorine is the only thing that will kill the virus. They should make everyone go in the pool I think we are going to far as to cancel everything, yes you have to take precaution, wash you hands and don’t touch your face, but to close down the one place where there is no virus is just plain stupid

Jimmcfadyen (Hamilton, Canada) 02/26/2020

We spent 24 nights at this condo some of the great things about this condo front desk is amazing whatever you need they will look into it and you end up getting it before I got there I asked for a higher room and we ended up getting the 27th floor overlooking the ocean the condo is about one block away from Waikiki Beach it's a good 4 to 7 minute walk depending on how fast you go it's in the centre of all the locations and eating areas that you'd like to do my wife and I like walking a lot so we could actually walk from there to 90% of the places that we ate a lot of food trucks probably have a block away Diamond Head the aquarium the zoo shopping and some of the famous restaurants that are in that location and when we did go to Waikiki Beach we stayed where the wall was in the ocean to prevent the wave so it was a lot calmer and also the saint was a lot better it wasn't on a slope it was flat highly recommend going in that area you're right the fish to snorkel to see in that area and cross the street tons of places for a family to eat we did rent a convertible Mustang for 3 days highly recommend doing this the vehicle was great on gas which we only filled up half a tank in 3 days getting back to the condo Big Daddy's on the 5th floor have a pool hot tub BBQs cook food if you want been with the family there before family of 6 at the time and it still felt okay huge fridge stove eating area we hit Costco for a bunch of food that worked for us if you have any questions just send them to me I'll try to answer them for you

karik258 (Saskatchewan, Canada) 02/26/2020

I am completely happy with my recent stay at the Aston! Not only were the rooms great, but the customer service was exceptional. Both the front desk agent and bellman went above and beyond to make us feel welcome. The rooms were great (we needed two for the six of us) and the pool area was really nice. The kids also liked the little play structure by the pool too. To add to it, the location was great and we were able to walk everywhere we wanted. Can’t say enough great things! Would definitely recommend.

Anglez15 (Charmhaven, Australia) 02/24/2020

The Aston banyan has been our go to place every time we have been to Hawaii, the units are very clean and comfortable with great amenities. The location to everything is great and local transportation is just around the corner. We have stayed 4 times and each tome they look after us due to loyalty. The staff are awesome and happy to accommodate your needs if possible.

gurajiorasu (Kyoto, Japan) 02/20/2020

Location is very easy to access for the beach. They have bbq place, swimming pool but not big and Jacuzzi in outside. They have some DVD rental service but I didn’t use it. When I check in they give free small bottle of water and some beach bag sets. Because they under construction for jacuzzis so I couldn’t use it. At the ground floor has small shops and small cate. Food and drinks were not bad and at cafe staff are friendly. My room was sea side and also mountain side. Honestly, I liked mountain side. Can see some rainbow and beautiful sky so I like it. Sea side was can see tiny ocean from between high buildings so mountain side is better view. スタッフに日本語は通じません。私は海側より山側の景色がいいと思いました。アクセスが良くて食材を持ち込んで外でBBQもありと思いました。値段を見ると満足でした。

BeachDreamR (OKLAHOMA) 06/22/2020

We spent 3 days in Waikiki just after they lifted the inter-island quarantine and the Luana Waikiki was AMAZING. From the moment we arrived to the time we checked out, the staff was super healpful and freindly. The location is the best with only a short walk across the park to the beach. Easy walking distance to great shopping and eats at Ala Moana Mall. Ten - twenty minute stroll to great dinner spots and other beaches. Our Partial Ocean View room was clean and spacious with a wide open view of the park and ocean (not just a sliver of blue between buildings). That's one of the best things about the Luana's location-being on the edge of the park means there are no other high rises right next door blocking your view or looking right into your room. We could tell our room had been recently updated, but it still maintianed that traditional Hawaiian charm. There was a fridge for our snacks and leftovers and an abundance of storage and countertop space. We spent most of our time at the beach, but the POOL sure looked inviting. Can't say enough about how much we loved our stay at Luana. A big shout out to all the staff-especially Kanani- for making our stay soooo enjoyable. CAN'T WAIT TO COME BACK, David and Malialani Big Island, Hawaii

GlobalBizStrategy (Honolulu, Hawaii) 05/22/2020

I had stayed here on a stop back through in August (staycation) between an Australia trip and San Diego to Canada. So, when it came time to share it with the man in my life, he too said he found it to have an authentic Hawaiian feel. He also liked the view of the park from our lanai. It was his first time on Oahu, and it made the right impression (thank you). We were glad to get this in right before the shutdowns began!

marybravard (Pasco, Washington) 03/25/2020

I revisited Hawaii after many years and found the island to be as friendly and welcoming as before. The staff treated me as a friend. All of my questions were answered. I received excellent tips on sights to see and treated royally.

Petlov3r514 (Vancouver, Canada) 03/22/2020

Luana used to be a decent hotel but the cracks turned to creators. Terrible crisis response from hotel upper management. Historically unexpected virus crisis, yes... but do not coldly strip away guest amenities without replacing it with kindness and aloha. This is not “sharing our concern.” Zero communication to guests. We calmly reported all matters to professional front desk staff and Aqua Aston reservations phone number yet no response or notice from on-site Luana manager. In time of need, hotels should step up hospitality not coldly rip it away from guests. Hand sanitizer (as mentioned by other review) not visible at lobby water station or anywhere near any elevators. One bottle behind front desk and 1 wet wipe can. Water stations missing from pool and lobby; at least put out free bottled water, the hotel is 90% vacant, it’s a crisis and guests are in need of supplies, support & resources. Cleaning staff drastically reduced, at least keep the cleaning staff onboard during a virus pandemic. No updates on the many local Waikiki closures or shelter-in-place declarations. Free shuttle hours 10:30am posted by management erroneously it’s still 8:30am. And no guest help from the hotel manager to get to supplies or food during this crisis. Free wine and cheese event can be substituted with room delivery to those that enjoy the hospitality. Just a nice Luana care package with practical emergency supplies would have been awesome. Basically if something goes down, you’re on your own folks. Glad to be home in the mainland, felt like a contestant on Survivor. Luana in the early 2000’s was top notch hospitality, I’ve stayed 3 times previous, but since new manager stepped in it hasn’t stepped up.

golfE1226EY 03/10/2020

We somewhat enjoyed our stay but is it so difficult to have hand sanitizer stations on every floor and near the elevator? There is a call for it during the coronavirus outbreak. Please don’t be clueless. It’s become the new standard for public places and businesses.

M1354WRchrisc 08/03/2020

Jaime always handles my room accommodations and is always the best. Always gives me a room with a million dollar view. Definitely ask for him when making reservations over the phone. Ask to be higher up and get the diamond head view it’s so beautiful in the day and even much more beautiful at night.

zkama (Honolulu, Hawaii) 08/02/2020

I would have given this hotel a 5 but one of the security guards was very rude to us. We had 4 rooms and was having a great time by the picnic area and he came scolding us for not wearing a mask even though we were eating and sitting on separate tables. He didn't do that to the other party. There was another security guard that was awesome and I wish I gotten both of their names. The positive side of our stay was the front desk. I would like to say that there were two employees that stood out while we stayed at the hotel. When we checked in we were checked in by Cane and when we checked out we were checked out by Dan. Both of these gentlemen made both check in and check out seamless. They explained everything to us and when we needed any extra towels or toiletries they were on it.

j0ls0n0 07/24/2020

The check in staff are friendly and professional. Rooms are modern and clean and prices are very affordable for Waikiki. The balconies are huge with great views. The little general store and parking in the building is very convenient. Ive stayed here many times and would definitely recommend it!!

Marilou A (Honolulu, Hawaii) 07/18/2020

Checked in requested a room facing the west side and the front desk gave us a room facing the east side. So we went back down, let him know we wanted a room facing the west side. He apologized and gave us another room, we went up to the room, and he gave us an east facing room again. We went back down again and this time we told him to give us any room with even numbers. He finally gave us the west side room. Did our Waikiki thing, had dinner and realized the shower is not working! It took them 13 minutes to resolve the problem. We had to go to another room and take a shower. Not very happy about this. This is our third weekend staying in this hotel and this time the service is really bad.

KNLCT 06/22/2020

I decided to book a room for my husband and I for his Fathers Day surprise and found this hotel on line at a great price. I never stayed here before but when I walked up Jamie R. was waiting at the front desk to greet me. I was a few hours early to check in but planned to hang out while waiting for my room to be ready. Jamie offered me an early check in with a spectacular view and made the whole process so easy. His friendly attitude, his lively spirit made for an UNFORGETTABLE stay! Mahalo Nui Jamie! Because of you - we’ll definitely be back!

jorgeotavio (Rio de Janeiro, RJ) 03/07/2020

It is a hotel that you can find in a roadway in the middle of mainland. Absolutely overpriced, old furniture, old elevatpr, expansive parking, small TV, walls cracked, the bathroom is disgusting. Keep in your mind you probably paying more than 100USD here and not 40 bocks. If it costs 40 or 50 USD maybe it could be an option for someone. It is a rip off the 17USD named resort tax. Never but never more stay here again. Pay 50 USD and stay in a clean hotel but never here

prairiewind2015 03/04/2020

Always very happy to be at the Ewa. It's like home. I missed the nice picture that was hanging on the wall when I first walked into the lobby. Also, you used to have little paper glasses with the water for a quick refreshing drink.

onbalance (Northern California) 02/05/2020

For its location and price, the Ewa Hotel is a solid choice in the Waikiki area. Sure, the physical condition of the rooms and hallways are not the newest or cleanest. But we got a room for three people that included three single beds, a TV, a two-burner stove, fridge, and microwave at a reasonable rate. Breakfast is not included, but the in-room wi-fi is stable and relatively fast. If you need a parking space (extra charge), be sure to check-in as early as you can, because there's a limited number of spaces available. The biggest annoyances were the added fees that are not included in the advertised room rate. That practice is so common among hotels now that it's confusing and almost impossible to compare total price, which is, unfortunately, exactly what hotels want to do.

871cruzr 01/07/2020

Don't be deceived by the pictures posted online!!! Definitely on the contrary and were taken probably 30 years ago. It needs a complete renovation. Because of the scary condition of their one and only elevator, we used the stairs all the time. The only thing nice about this place is its location.

Z2025TEmichaelt (Honolulu, Hawaii) 12/23/2019

This place is horrible. Filthy. You just feel dirty staying here. Male front desk agent at night was very rude. No deadbolt on door. Toilet made noise all night. NO CLOSET OR HANGERS EVEN!!! No outside guests after 10pm. Very limited parking. Will never stay here again and suggest you don’t either.

RichardH5326 08/04/2020

I spent three weeks here in July, two were in quarantine. The breakfast was great, food delivery was easy using instacart and doordash. Olivia at the front desk was fantastic, can't say enough. Mark was also fantastic, he always remembered me. I have recommended this hotel to my coworkers who will coming in a few weeks.

hempbunnyc (Central Florida, Florida) 07/28/2020

I had to quarantine , but it was fine , they had a restaurant that delivered food. They also deliver breakfast for you. I opened the patio doors daily and once i checked out i went to Waikiki beach . Olivia gave great customer service. Very clean room. Helpful staff . I must come back when covid mess is over with

salotel485 06/03/2020

My husband and I had a staycation here for one night. I booked the room through a travel site and not with the hotel directly. I arrived alone before my husband because he was still working. When I walked in there were two men standing at the front desk talking, none of them greeted me, no “hello” or “welcome” nothing. As I was checking in the man at the front informed me that I would be charged $50. When I asked what it was for, he said it was a refundable security deposit and that “this information was given to you when you booked the room” however, I went back to the website and checked, it did not show that information. The room was great for the price. Very comfortable and clean. The bath tub is pretty large and is very relaxing. Our mini fridge didn’t work, it was defrosted and filled with water, and there was an empty beer bottle on our balcony. The next morning we went to get breakfast, which wasn’t much. Cereal, juice, bagels, toast, oranges, muffins, and coffee were all that they had. We checked to see if the pool and sauna were open, they were not due to the pandemic. While checking out, the woman at the front desk was way more helpful and kind. However, she informed me that I had to pay another fee of $28 before checking out. I asked what this fee was for now because I had no idea I’d be charged again. She said it was the amenity fee. I thought it was kind of odd because of the fact that all the amenities they usually offer were unavailable due to corona virus. Overall my stay was enjoyable. I just wish they’d be more up front about all the fees you’ll be charged and when exactly they will charge you.

danmC9038FA 05/21/2020

Olivia did an amazing job making sure my stay was pleasant. I highly recommend this location solely based on my opinion of Olivia and her proffesionalism. The location was close enough to the beach that the walk was pleasant

348allisonk (Winnipeg, Canada) 05/13/2020

This was a perfect hotel for us: quiet, located a nice walk from the beach, close to restaurants and shops, delicious breakfast included, good size room with balcony to enjoy the outside, extremely helpful staff. The hotel has a wonderful, relaxing feel. It's on the smaller size which was great as it made us feel very much at home. After our trip we realized that we had forgotten something at the hotel. Thanks to the guest supervisor, Olivia Fields, we were able to have the item shipped to us. She was very professional, patient and understanding of the situation. We would definitely recommend this hotel!