sclem755 (Hilton Head, South Carolina) 07/11/2018

Seemed good from the reviews. Almost booked,then stayed elsewhere. Stopped in for drinks anyway...curious. The Good: Staff The Bad: Unless you are in your 20s/early 30s and up, this is not the place for you or the place for families with young kids. It is what it is and the is, is a great place for young adult liberals. Probably akin to Mecca. If you're over 21 or conservative, even on the fence of being Conservative-stay away. It was clean though.

elanaC (Glasgow) 07/09/2018

Visited for 6 nights and it was in a perfect spot, not in the middle of everything and not away outside of the main area. Lots of character and a lovely pool as you can see in the photograph. Close to lots of shops, bars and restaurants and only about 10 minutes walk to Waikiki beach! Would thoroughly recommend this hotel. X

Lily D 07/09/2018

Awesome and cute boutique hotel. Despite not being on the beach, I love this centrally located gem. Service is excellent. All staff are very welcoming and pleasant. Complimentary coffee, beach towels, and internet provided for the daily $25 resort fee. The rooms all have a mini-fridge and lockers to place your valuables. You have to try the on site delicious hotel, Mahina and Sun’s. I always get the naked pig pizza. It’s a must order. Can’t say enough about all the staff. What a wonderful way to experience Aloha! Cheers!

HULA2613 (Honolulu, Hawaii) 07/08/2018

The staff there is so filled with Aloha... Sai and the others really made me feel at home they went out of the way for us. I never seen such hard working people they are not in the air condition they are out there in the heat because its not enclosed. we are talking about July in Hawaii when the trades sometimes blow in hot air. I don't know how they do it and stay nice. I was able to talk with their manager who is also so very nice . It was clean and comfortable and a very trendy place . It was a nice stay and near to a lot of places within a block of Kalakaua Ave with great little places to shop. Free coffee and water and the pool was fun for the kids. There is also a restaurant downstairs that you can place your order with while at the pool. There are little convenient stores close by that you are able to buy sandwiches, salads and fruit from which was godsend when you have a bunch of children to feed. I had the one bedroom suite which was nice and clean I wish though that there was a bar sink rather than using the bathroom sink to wash my child's Sippy cup. . Cant say enough about the staff who are great . . The valet parking is high too high that was the one drawback. the air condition in the room was great ...

Bryan B (Osceola, Indiana) 07/07/2018

We loved our stay at the Surfjack. Within walking distance of lots of restaurants, shopping, and Waikiki Beach. Highly recommend this hotels to couples or families. It has a very trendy pool area, great open air bar/restaurant in the lobby area, clean room, comfortable beds, and is located near great shopping, food, and Waikiki Beach, all within walking distance of the hotel.

Sheryl R (San Antonio, Texas) 06/18/2018

Aqua Bamboo is a nice little hotel. The rooms do need remodeling and we did have some troubles with our bath tub stopping up while there. However, the staff were VERY ACCOMODATING. The front desk sent maintenance up to our room right away and when he could not fix the problem they moved us upstairs to a suite. It was a "bumpy" start, but the customer service went above and beyond. The free movies, water, and coffee in the lobby are a plus as well! We would recommend this hotel to our friends and family anytime.

Thetravellersbug (Sydney, Australia) 06/18/2018

We stayed at Aqua Bamboo twice over the last few weeks after my parents recommend this hotel. Friendly staff & best location in Waikiki for the price. Would recommend to anyone looking to stay on a budget. Special mention to Aja at the Front Desk, great personality and enthusiastic approach to her work.

Aileen D (Morinville) 06/01/2018

Filthy noisy room. Very dated and worn out. Curtains were torn and dirty, bathtub was stained with dirt and filthy behind the toilet. The room smelled old and stale. One of two elevators was not running and hadn't been in a while. We cut our stay short and got a new hotel. The only nice thing about the hotel was the pool area. Do not stay here.

AustraliaEinstein (Australia) 05/21/2018

We had a really lovely holiday here ! The room was clean, beds comfortable, fluffy towels and endless hot water, friendly, personable staff, close to our favourite swimming spot and restaurants, spa and pool easy to access (great spa after a flight from Sydney!)and , because we were celebrating a special birthday, we were presented with bubbly and chocolates !! Happy to reccommend and will definately return. Thank you !

Jill S (Melbourne, Australia) 05/21/2018

Fantastic location very central. Staff excellent. Rooms somewhat outdated & in need of some work. Court yard & pool area very nice to relax in. Close to beach & all shopping. Otherwise overall good. Had a lovely holiday.

tsmithx2 (Kingman, Arizona) 07/13/2018

Decent hotel for the price. It was a few blocks from the ocean and in a good area. We slept comfortable and the rooms were clean. The coffee shops was great. It was close to shopping and good. We enjoyed our time in Oahu.

Wal W (Palmerston North, New Zealand) 07/02/2018

Showing its age but staff friendly and very helpful. clean, No double glazing, louver windows every room so noisy, stayed in a bigger room on arrival to Hawaii for 1 night, and several weeks later was in a smaller room for 2 nights prior to departing. It is showing its age but Was ok for the price. and only a couple of blocks to the beach. The restaurant however is another world. Evening meals it is a feeding trough for bus after bus of Asian tourists, you find a table and sit to eat and a bus load arrives, seems like is on a time limit to eat then out before the next bus arrives. Breakfast ! well, the lady needs to go on a course for host responsibility. The "free" continental breakfast does not come anywhere near a continental breakfast as far as I have seen in many hotels around the globe. Normally a choice of cereals, Toast, butter, spreads for toast, fruits cheeses yoghurts etc etc BUT here there were only 1 cereal, milk watered down so much it looked more like dirty water, toast and butter only, and pancakes. And her attitude to patrons when asked about the breakfast, got a to the point rebuttal ! So if you want cheaper accommodation close to the beach and don't mind a bit of noise, then spot on. but find somewhere else to eat.

pally1070 (Sydney, Australia) 06/28/2018

Ok I just got off the plane and arrived back in Australia. This place is a short walk to everything good, so location is ticked for those that have not been there. This is my third stay at the Aqua Aloha Surf. I like the place. It's older and has a comfortable feel about it. The check in staff are happy to see you, but don't jump the counter. When I checked out, the lady was pretty cold, but I wasn't after a hug. It's not the five star joint where they pretend we are family. I have some complaints on this trip that I'm not happy about. I did the 15th floor for three nights. Construction drilling at 8.30am on two of the mornings removed my relaxation and I was annoyed by it. Very loud drilling. I did call the counter to be informed by an indifferent male that construction would be from 8am to 4pm. I personally think they should do the loud stuff after 10am. The first day my shower water pressure didn't work and I couldn't shower. Annoying. I liked the cagey house keeper. She asks you if you want your room turned over. This is in the hope you decline. Not normal for hotels. She does it in a nice way. But read between the lines on that work ethic. And made the room up to an outstanding standard when asked to do it. So this trip Aqua Aloha Surf you only get a three star from me. In my two priors it would have been a five if I had rated. Don't be discouraged by my comments. Plus don;'t dare reply with something generic.

OliverAloha (Oslo, Norway) 06/25/2018

Great location in the heart of Waikiki. Perfect for a short-term stay. However, the breakfast was sub-par especially considering that you can get a healthy and delicious Acai bowl somewhere else for about the same price. My room on the 2nd floor was infested with cockroaches and I could only change to a higher floor room after paying the difference in room price per night for the better room...

Globalvoyagergirl 06/05/2018

We really enjoyed staying at Aqua Aloha. From the moment we walked we were welcomed by Hawaiian hospitality. The hotel is in a great location. The room was comfortable & had a great view. The breakfast was delicious.

Christina F (Vaxjo, Sweden) 07/12/2018

We spent 7 nights at this nice hotel and suites close to Waikiki beach, Honolulu Oahu. We got a studio at the 24 th floor with ocean view! Double bed and sofa as extra bed. Balcony for romantic evenings. Great kitchen fully equipped! Beach towels. Good connections with shuttle bus outside the hotel. Calm and quiet during the night. Concierge in the lobby. Washing machine in the hallway. Entertainment in the evening. Small pool as the only negative experience. Highly recommended for family’s and couples.

LEO554 (Mooloolaba, Australia) 07/10/2018

My husband and I booked a condo through Waikiki Rentals. This is a privately owned apartment in a large hotel apartment complex. There are also apartments available directly through the Ilikai Hotel website. We stayed in a room facing the lagoon on the 17th floor.1733. The view is beautiful and if you are staying in Waikiki you really do need to have a view of the sea. The apartment was not very well cleaned. The shower and bathroom were pretty gungy. There was broccoli and rice in the dish washer and some of the glassware, crockery and cutlery were dirty. I think this is a shame as I am sure the owners would not appreciate the fact that the cleaners are not doing their job efficiently. There were plenty of kitchen utensils, crockery, cutlery, glassware but I do feel that there should be a quantity of dishwasher powder and laundry detergent as having to buy these for a short stay is most frustrating and a waste of money. The bed was very comfortable and the room was relatively quiet. The bus stop is outside the door although we did struggle to work out which buses were available for the general public to ride as many of them are private tours only. We did not use the pool as it was always very crowded. For the size of the complex we considered the pool to be much too small. We went to the free hula show and even though it rained and the show had to be cut short I consider it to be the best hula show we saw in Hawaii. Don't miss it if you are there on the night it is on.

CoupleCastaways 07/10/2018

I'm a huge fan of this property. They really make you feel the ALOHA when you stay here. Wes, the Manager, is the BEST! Love the spacious studio room (and the kitchen!), the modern decor, the grounds (with convenient shops, coffee, and eateries), the restaurant downstairs has an awesome menu, and the Friday night fireworks at your balcony are the cherry on top! It's also a skip away to the Modern hotel, as their pool and outdoor area is around the corner. Loved my last two stays there and will definitely be back! I also always highly recommend it to my friends and family. Thank you Ilikai!

Mary B (Wangaratta ) 07/09/2018

Highly recommended the Ilikai. Great location only a few steps from famous Waikiki Beach. Clean and comfortable condo’s with full kitchen. Amazing views of the beach and marina from the Lani. Beautiful meals at Cinnamons Restaurant at the Ilikai especially their pancakes

Tahlulah (Auckland, New Zealand) 07/09/2018

Spent 8 days at the Ilikai in June with a group of Adults celebrating several significant birthdays. There was 26 of us spread out over the Hotel in various rooms and floors. Each couple had their own room. Our room was on the 16th floor overlooking the Marina. Such a beautiful view. Cannot complain at all about the room. Spacious and clean and very quiet - never heard anyone else on either side of us or in the hallways. Big bonus having a full kitchen if you want to eat in your room. We just brought our cereal from the shop downstairs. Just a short stroll to the beach or you can swim in the pool which is out the back of the hotel - lovely pool too. 10 minute walk one way to Alamoana Shopping Mall or 10 minutes the other way to the main strip with all the shops, restaurants and nightlife. Maccas across the road and ABC convenience stores everywhere. Would definitely stay here again. Also love the swimmers lift. This is around the corner from the main lobby of elevators and is especially for when you get out of the pool or come back from the beach. No one uses it much and you never have to wait for it - loved it. Coming back again and bringing the kids next time.

Gerald Y (Paia, Hawaii) 07/10/2018

Pagoda is a long time local destination. Lynda at front desk was great for customer service. aloha g can't think of anymore details; location is great for all the restaurants in the area. jlakjds;lfkjsa;dlkjsd;alfkdjsa;lsdkjf;ds

jerry f (Hoolehua, Hawaii) 07/09/2018

Well from the Booking to the Checking in all was awesome, the website help a (1) night deposit however i was wanting to pay my reservation in full, they were friendly and fast. Upon checking in Carlos was awesome and they had one room available as the other was being cleaned and was able to precheck all rooms and guest at the same time. This was a wonderful weekend with the Ohana and will recommend for future visits.

lxqsit (Oakville, Canada) 06/20/2018

We flew in from Sydney and stayed here for one night before boarding the ship. Our room was not ready, but the lady at the front desk kept our luggage in a safe location. Our room was ready earlier than expected. It was clean, the shower worked well, the bed was also comfortable. We had a late dinner in the floating restaurant. The service was really fantastic at the front desk and in the restaurant. It's a close walk to Walmart, Sam's Club, and the famous Ala Moana Shopping Center, as well as all kinds of different restaurants. The free shuttle bus picked us up right at the hotel and took us to the waterfront where we could walk and explore Oahu and get on the Hop on Hop Off tram. We loved staying at this budget-friendly place.

warrenville111 (Warrenville, IL) 05/27/2018

We used this hotel as a place to stay for less than 24 hours - a place to shower, and sleep a bit before heading out on a 1:45 am flight. The hotel seemed clean, but a bit dated. That being said, our room was clean and the shower had good temperature and water pressure. Mattresses were a bit saggy. The elevators did have air fresheners - I am not a big fan of artificial smells...but the room was not bad. The air conditioner worked well. No view for us. We walked to the Walmart for some miscellaneous items and also walked for dinner. Many Asian-based restaurants in the area. There were a lot of homeless on the street which always is difficult to see. As we had a rental car, the meters on the street stopped at 6:00 pm, so we just paid the meter for 2 hours, and left for the airport at 11:00 pm avoiding the hotel parking fee (thought it was reasonable for Waikiki). The front desk allowed us to waive the resort fee as well because were were only there for 5 hours and did not use the public facilities or internet. Very kind an good customer service. Overall - a more budget based hotel on Oahu. If I were staying for more than a day or two - I would definitely look for something closer to the beach. But, the hotel worked perfectly for our purposes and budget. The laundry area was fairly large - easy to get a washer or dryer. The ice was located in the laundry room on the first floor.

PKahea (Hilo, Hawaii) 05/25/2018

I stay at Pagoda every chance I get to go to Oahu. It is affordable and well worth the price. The location is perfect for those without a rental car or transportation, walking distance to Ross's across the street, Walmart and Sam's club close by and Ala Moana Center just a block away. How Convenient. Also it is next door to LikeLike Diner, Pagoda floating Restaurant with beautiful Koa and 1 huge Ulua in the pond that surrounds the restaurant. Many other restaurants close by such as Thai, Japanese, Chinese foods and many other places to eat nearby. Also there is a small convenient store downstairs if you need toiletries or snacks.

pmits (Honolulu, Hawaii) 07/14/2018

Across the street and within walking distance to Waikiki International Marketplace. 1 block from beach and 1 block from a food mart. Free shuttle to Ala Moana Shopping Center. No frills hotel that wont break the bank. Staff is very nice and friendly.

Acmelbournegirl 07/14/2018

I booked this hotel as I was just staying two nights in Waikiki and I knew it was in the centre of everything which it was. It’s a basic, older hotel with big rooms. I had a room on the third floor above the pool, so I heard lots of kids squealing all day (I was sick one day so stayed in bed). If you’re not looking for luxury and just want something central, this hotel is absolutely fine.

Bill B 07/13/2018

Great Location and Friendly Staff - just a little run down and dated. Bar at hotel is small but friendly staff, cold beers and clean Pool small and the advertised free food / drinks manager’s special was pretty bad.

Muirob (Honolulu, Hawaii) 07/12/2018

First Impressions 4: When you walk in the door to the lobby, it doesn't look as fancy as some of the other hotels in the area but things were laid out well. There was free tea in the lobby and access to the restaurant next door. Instead of a big glass sliding door like the other hotels, this one has a normal glass door that you pull open. The check-in desk area was nice and uncluttered but since it's a small space, can be congested during check-in/check out times. Service 5: The front desk personnel were friendly and served up "aloha" with every interaction. We had some issues that weren't their fault, but they helped us in and were very friendly. The bell-man and housekeeping were exceptionally good (Glenn and Connie). They were always smiling and friendly and were always there to help us with whatever we needed. They are truly exceptional and deserve recognition. Room 3: Here’s where you are reminded that you paid less than the other hotels. The room was old and felt like it. The walls were this off-white/yellow color and the fixtures were definitely dated. However, the upside is that you paid less (hopefully) and you’re in an excellent location with OK views. You’re in Hawaii and should be outdoors anyway, so making small sacrifices for a less than stellar room are ok and expected. It wasn’t dingy by any means, but it wasn’t the magazine picture some imagine when they visit Waikiki. But don’t get me wrong, it was more than acceptable for the area. Overall 4: We had a great stay and while I wish there were more amenities (Bigger pool, gym, hot tub…) the hotel did have everything you’d normally expect. The parking was pricey but if you didn’t bring or rent a car, you’re ok. The absolute best parts were: Location and Service! Sure it’s not as nice as some of the pricier options, but this is a great value for those wanting to stay in the heart of Waikiki without breaking the bank AS much.

anonymous132018 07/10/2018

Hotel was decent. Definitely could use an upgrade but if you are looking for a central, location with not many frills, this will do just fine. The washroom isnt huge - dont expect to get changed in there.

Christina F (Vaxjo, Sweden) 07/12/2018

We spent 7 nights at this nice hotel and suites close to Waikiki beach, Honolulu Oahu. We got a studio at the 24 th floor with ocean view! Double bed and sofa as extra bed. Balcony for romantic evenings. Great kitchen fully equipped! Beach towels. Good connections with shuttle bus outside the hotel. Calm and quiet during the night. Concierge in the lobby. Washing machine in the hallway. Entertainment in the evening. Small pool as the only negative experience. Highly recommended for family’s and couples.

LEO554 (Mooloolaba, Australia) 07/10/2018

My husband and I booked a condo through Waikiki Rentals. This is a privately owned apartment in a large hotel apartment complex. There are also apartments available directly through the Ilikai Hotel website. We stayed in a room facing the lagoon on the 17th floor.1733. The view is beautiful and if you are staying in Waikiki you really do need to have a view of the sea. The apartment was not very well cleaned. The shower and bathroom were pretty gungy. There was broccoli and rice in the dish washer and some of the glassware, crockery and cutlery were dirty. I think this is a shame as I am sure the owners would not appreciate the fact that the cleaners are not doing their job efficiently. There were plenty of kitchen utensils, crockery, cutlery, glassware but I do feel that there should be a quantity of dishwasher powder and laundry detergent as having to buy these for a short stay is most frustrating and a waste of money. The bed was very comfortable and the room was relatively quiet. The bus stop is outside the door although we did struggle to work out which buses were available for the general public to ride as many of them are private tours only. We did not use the pool as it was always very crowded. For the size of the complex we considered the pool to be much too small. We went to the free hula show and even though it rained and the show had to be cut short I consider it to be the best hula show we saw in Hawaii. Don't miss it if you are there on the night it is on.

CoupleCastaways 07/10/2018

I'm a huge fan of this property. They really make you feel the ALOHA when you stay here. Wes, the Manager, is the BEST! Love the spacious studio room (and the kitchen!), the modern decor, the grounds (with convenient shops, coffee, and eateries), the restaurant downstairs has an awesome menu, and the Friday night fireworks at your balcony are the cherry on top! It's also a skip away to the Modern hotel, as their pool and outdoor area is around the corner. Loved my last two stays there and will definitely be back! I also always highly recommend it to my friends and family. Thank you Ilikai!

Mary B (Wangaratta ) 07/09/2018

Highly recommended the Ilikai. Great location only a few steps from famous Waikiki Beach. Clean and comfortable condo’s with full kitchen. Amazing views of the beach and marina from the Lani. Beautiful meals at Cinnamons Restaurant at the Ilikai especially their pancakes

Tahlulah (Auckland, New Zealand) 07/09/2018

Spent 8 days at the Ilikai in June with a group of Adults celebrating several significant birthdays. There was 26 of us spread out over the Hotel in various rooms and floors. Each couple had their own room. Our room was on the 16th floor overlooking the Marina. Such a beautiful view. Cannot complain at all about the room. Spacious and clean and very quiet - never heard anyone else on either side of us or in the hallways. Big bonus having a full kitchen if you want to eat in your room. We just brought our cereal from the shop downstairs. Just a short stroll to the beach or you can swim in the pool which is out the back of the hotel - lovely pool too. 10 minute walk one way to Alamoana Shopping Mall or 10 minutes the other way to the main strip with all the shops, restaurants and nightlife. Maccas across the road and ABC convenience stores everywhere. Would definitely stay here again. Also love the swimmers lift. This is around the corner from the main lobby of elevators and is especially for when you get out of the pool or come back from the beach. No one uses it much and you never have to wait for it - loved it. Coming back again and bringing the kids next time.

smaude (Melbourne, Australia) 07/11/2018

We arrived at 1030 local time after approx 15 hours travelling and they were kind enough to check us in to a room then. Friendly and helpful staff at the front desk. Clean and comfortable with twin double beds. Right across the road from the beach, we could sit on the balcony and get a great view. Ideal location. Nothing fancy about it but secure and comfortable with the basics.

Ekaterini71 07/10/2018

The Aston Waikiki Circle Hotel is nothing fancy. It’s on the older side and has a very basic front office, BUT the staff are super friendly and it’s a comfortable, relaxing and casual atmosphere. The rooms are small, very clean and comfortable enough. The view from the rooms on the front of the hotel is simply spectacular. There’s a TV, PlayStation and a bar fridge in the room. There’s even a small office nook/kitchenette. Air conditioning unit is a tad noisy but not annoying. Room servicing is regular and they do a great job. Oh, and you get a newspaper daily! The hotel is located above the famous Eggs n Things. McDonald is next door on one side, and an ABC store on the other. It’s located opposite Dukes statue across from Waikiki beach.

CourtDelafuente 07/08/2018

My family of three stayed here a week, and had an enjoyable stay. The location is amazing! We stayed in room 906, which is a double bed, ocean front room. The view was spectacular! It was nice to be able to walk right across the street and be on the beach. Great restaurants and shopping in walking distance! The staff is friendly and helpful! I only have two complaints...the size of the room and bathroom, and the fees they tack on at the end of your stay. The bathroom really doesn’t have anywhere to hang wet towels or swimsuits. Fees totaled almost $200 for one week, and the parking lot was full when we checked in, so we had to park a couple blocks away at the Banyan hotel ($80 cash for a week, which was much cheaper than parking at the hotel lot any way). Would probably not stay here again, only because I would prefer a condo with a washer and dryer, and a kitchen so we didn’t have to eat every meal out. All in all, an enjoyable stay though! 😊

markbrammer (Lincoln) 07/01/2018

I've been aware of Aston Circle Waikiki since my first visit to Oahu in 1982. I visit twice a year and stay in a variety of mid-price to expensive hotels. However, this time I was going to be in Waikiki for 18 days, prompting a slightly more economical approach to choosing my hotel. Aston Circle Waikiki- the Chinese Lantern Hotel- offered everything I was looking for in a room, parking, and location for an extended stay, so I chose a "partial ocean view" and booked it for the entire 18 days. I have to say, I enjoyed this cosy retro-hotel more than the larger ones I've stayed in over the past several years. The room was spotless, the staff were extremely helpful, parking was available in the underground lot (You get an dedicated garage access key remote you keep for your entire stay). The room is on the more compact size, but not tiny. It worked very well for my spouse and I, though I'd seriously not consider more than a couple with one small child for the room. Toiletries were provided daily, along with beach towels, free local calls, a daily newspaper

Timur K 06/30/2018

I stayed in Aston Waikiki circle hotel for 3 nights . It’s very central just behind the famous Waikiki beach, very close to the restaurants and bars. Rooms are just okay shower could be bigger. There’s is an egg and things restaurant just at the entrance. There’s an activity center at the lobby. As a conclusion the hotel has a great location but is little bit aged.

Walter H 06/30/2018

Great hotel with updated rooms, in the middle of downtown Honolulu. Great views, has a pool, laundry facilities on-site(and some in the rooms), kitchenettes, and some of the best rates on the island! (Below the tourist trap Waikiki!). Lobby is clean (actually below street-level) and while hallways are dated, they have been maintained. Will definitely use as my go-to place when doing business in Honolulu!

prefbid60 (Huntsville, AL) 06/20/2018

The room size can not be beat. It is like getting a Condo instead of a room. However, my room seems to have some maintenance issues. The shower leaks around the head, the bed is not the most comfortable I have ever had and the air conditioning goes through periods where it just doesn't seem to be able to catch up. It isn't bad, just not top notch. The lobby layout is a little confusing and takes a couple of passes to realize how to go from one area to another.

Lady_Katie_Kate (Australia) 05/21/2018

This hotel is very overpriced for what you get. It needs some serious updating. I'm a little confused as to why it rates so highly on TripAdvisor. The corridor leading to our room had a very strong smell of smoke, which was not nice. The room itself was quite run down and the aircon was not good, it was freezing the whole time we were there. The bathroom was falling apart. The staff were not very welcoming when we were checking in, but the check out staff were lovely. Overall it was ok but not worth the price they charge and I won't stay here again. The location is ok, as this was our last night we wanted somewhere closer to the airport, however I would have rathered stay in Waikiki and just gone the extra distance.

TEE19 (Naples, Italy) 04/30/2018

I loved every moment spent in my Ocean View suite. All members of the staff were very patient, helpful and friendly. The hotel had all the amenities both in the room and outside. A little study/den, a kitchenette, a living room, a nice bathroom with a Jacuzzi and 2 TV sets situated in the bedroom as well as in the living room . The hotel also has a swimming pool which I did not get a chance to use, unfortunately, due to my schedule and is situated in a central area full of shops (Walmart, Ross etc.) and restaurants; Chinatown, the Iolani Palace, the waterfront with the Aloha tower and more attractions are all within walking distance, the bus stop and the rental bicycles are right there too. I loved that it was away from the Waikiki caos but still just 15 mins from it by bus. Great place! 😍

LIndyLee52 (Los Angeles, California) 04/29/2018

So If you want a hotel really close to Holland American this is it. There is a Starbucks next door and walking distance to the ship. Two blocks. But with luggage I would still get a car. It’s not in what I would call a great area. Lots of homeless. There are a few good restaurants close and a real china town nearby. The bus stop is right out the door to the beach. But, if you want beach book near the beach. The room was nice, bed good, kitchen and frig. Good for the day.

MiriamfromAustralia (Brisbane, Australia) 07/09/2018

Couldn’t ask for a better location. As it is directly opposite the zoo it doesn’t feel so crowded as you look out over a park. It is a quick walk across the road to the beach and easy to drive to via Kapahulu Avenue. Staff were helpful and friendly.

Tripadvicee 07/08/2018

Poor customer service very unwelcoming front desk. The decor is dated and the location is right at the end of the strip. The lift/elevator is from the 80s and takes a few minutes to arrive and if you are on the top floor it is a real pain.

mariseyoung 07/08/2018

Front counter staff were not friendly and helpful but the bell service and security men were very friendly and happy to help and chat. Hotel needs updating the pool umbrellas were all broken and the foyer furniture looked dirty and needs refreshing.

Brett_TA_Review (Australia) 07/08/2018

We stayed at the Park Shore as it was on the beach and it was fairly priced. As soon as we arrived, we felt comfortable, the foyer area is relaxing and not overbearing and the staff were friendly. I must say the macadamia chocolate nuts that were handed to us at check in were very welcome, as they were delicious. Our room was large and had a view of the pool area and Waikiki Beach, what more could you ask for, we were over the moon. If you like to walk along the beach, then this is the place for you, as you cross the road and you are on the beach. We walked the strip most nights, but as you will find there are many places to eat and drink in Waikiki. The hotel is quiet considering it is Waikiki, but what makes it a winner is that it is at the end of the strip, Go ahead and stay at the Park Shore, you will thoroughly enjoy it.

SINDEV (Melbourne, Australia) 07/05/2018

This hotel located at the quieter north end of the beautiful Waikiki beach. Unfortunately the condition of the premises is very disappointing. From the moment you enter the lobby of the hotel you realize that the place is dated and tired. The carpets and furniture are old and stained. Not a nice welcome. The room is quite specious and looks better then the lobby. The overriding problem in Waikiki is obviously the very high cost of accommodation. So this hotel maybe a more modestly priced alternative, as long as you are happy to accept the drawbacks listed earlier.

M Hanifah N 07/10/2018

I needed a place to stay while waiting on an apartment. This was the least expensive. The staff were friendly and helpful. It's located in Waikiki and a quick walk to the beach. The hotel is worn and could use some updates! I killed three roaches over the few days that I was there. There is no parking at the hotel, but you can unload. They will give you parking options.

cbkrays (pune) 06/24/2018

We stayed here for three nights from 23 to 26 May 2018. Very Good location. No breakfast or restaurant in the hotel. Plenty of small / big eateries, grocery shops, malls & beach very close by. It’s a three storied building surrounded by skyscrapers all around. It has a small swimming pool with trees around. When one sits in the balcony (Our room was facing pool), one has a feeling of being in oasis in a desert. Rooms are slightly on the smaller side. Toiletries generally ok. Micro, cooking range etc available. Cutlery & crockery not of good standard. One day’s rent is deducted on booking as a deposit. Hotel does not have a lift (not given in the website). However, luggage were taken up to our second floor room by the staff. The corridor was stinking. Most of the gadgets in our room were dysfunctional. It took more than 24 hrs for all to come in line. However, I was given a financial compensation for the same (I asked for it). Hotel was planned to go for renovation. But that doesn’t mean that there should be stink or the gadgets would not work. Two of the front desk staff (both male) were impolite & also not helpful. In fact one did not intimate me an important message (about discount) for about 24 hrs. When asked, he started giving lame excuses. Also he totally forgot to intimate the staff that I would pay the bills in cash & not by credit card. This caused a little confusion at check out time, but resolved. The ladies in the front desk were helpful. Being a part of the Aqua group, this hotel had many free / concessions from many shops around. This was not told to guests. They just kept a small notice on the front desk. Accordingly we missed many such facilities. It is in the hotel’s interest & for their publicity that they should intimate the guests. All airport shuttle service providers touch this hotel for pick up & drop. WiFi is just in the lobby & not inside the room. Hotel has a luggage room where they keep luggage. Besides all these problems which I am sure are getting looked into during renovation, we shall stay here if we again visit Honolulu just for two reasons… great location and the joy one gets just being in an oasis amongst the skyscrapers

jjrkeenan (Boulder, Colorado) 06/07/2018

This hotel was perfect for me, non-glitzy, reasonably priced, very clean, a bit dated but well maintained, good shower stall with a line to dry things on, convenient location in Waikiki, quiet. Staff all friendly and helpful, both the front desk and housekeeping. Bedding was good, a bit firm for me personally (sleep # 30). It's basically a U-shape with a courtyard in the middle with a pool, hot tub, koi pond, and beautiful landscaping. Surrounded by a solid wall so the only entry is the walkway by the front desk. 3 floors, no elevator, but multiple times, staff members offered to carry stuff up the stairs for me. Parking on site at standard Waikiki rates. (Spaces, also like many Waikiki places, are tiny!) Room 302 had a lanai looking onto the courtyard - I loved it!. I was even with tops of some trees which provided partial privacy from other lanais. Looking up, I saw high rises partly blocked by higher trees. Rooms on the outside of the U seem to face the privacy wall or, on upper floors, a parking garage. This room had a kitchenette with small fridge, microwave, coffee maker, and electric range. It was basically but decently stocked with dishes, flatware, a good knife, corkscrew, can opener, dish soap and drainer, and a few other basic utensils - everything I needed. I had to move the coffee maker to find a plug (or unplug the microwave) - not a problem for me. Coffee and fixings replenished every day. This room had a connecting door to the next with absolutely no soundproofing. When I mentioned that at the desk, they immediately offered to move me to a non-connecting room. I found that keeping my air conditioner running (set it to fan) was enough white noise to drown out most of the noise from the connecting room.

63oliverb 06/03/2018

It was ok value and an ok ambiance cause we are a young hip family but I wouldn’t recommend for older couples looking for tranquillity.... no internet in the rooms so forced to sit in the lobby on your device when needed.... social experiment possibly?? Has a pool and rooms ok.

Redguy29 (Atlanta, Georgia) 05/31/2018

Good location is all, that is good in this hotel. Hotel is very outdated and dirty. AC was not working in the first room we got. In second room it was very loud and barely cooling. After looking into it I found out, that air filler was not cleaned for years, probably. Washing filter helped a little with cooling, but noise remain terrible. Mattress was OK, but because of AC noise sleep quality was not good at all. Parking space is very limited, but you can use parking at nearby hotel. They do clean rooms, but carpet is so old, that it does not help much. Stay somewhere else, if you can.

Jt1985love 07/14/2018

We decided to stay at this hotel after a horrible experience over at the halekulani hotel. We came upon this hotel after eating at the Wisp. My kids loved this restaurant they asked if we could come back the next day. So we decided to move over to this hotel after not being satisfied at the halukulani. Which was supposed to be one of the top hotels in America. We were greeted by Jr who was nice and accomodated us quickly and got through the reservation quickly as he noticed our kids were tired He asked them if they wanted snacks which was in the hotel lobby. Kind gesture that the hotel gave away free snacks and wine in the afternoon. Room was clean and facing the park which my kids loved. Downside is elevator is a little old and very slow. They have movies available in the business room which my kids got all excited upon learning this. Nice quiet experience from the hustle and bustle of downtown waikiki. Had breakfast and dinner mostly at the Wisp downstairs. 5 stars! Free hotel shutttle took us all around waikiki and Alamoanas. Free coffee and bottled water also available in the morning downstairs in the lobby. Overall great hotel and great staff. Will be back next year to this sweet hotel!

swedensm (Stockholm, Sweden) 07/07/2018

The room was OK - paid extra for sea view - but it was over a car park! The front desk staff were helpfull and friendly. There is a toal rip-off "boutique charge" of 25 USD per day. I asked what this was for and was told, "wi-fi, free coffee, free wine and other things" - I never found out what the "other things" were. The real let down to this place is Wisp restaurnat - which they are at pains to tell you has nothing to do with the hotel.- But it IS the hotel restaurant! If you are hoping to eat breakfast there beware, they close it for private functions. And if you do go there, the service and food is awful. So, hotel just about OK, restaurnat terrible.

Christine O 07/06/2018

Disappointed with the noise being on level 3 you csn hear the restaurant and school reunion below us into the late hours. On top of this we booked a room with mountain view and being on level 3 got a car park view with partial mountain view when you stepped out to balcony. Could not fault the room itself comfortable bed neat clean tidy room and nice front desk customer service from Rebekah.

reallifepastor (Ellerslie, Georgia) 07/05/2018

From Front Desk to Maintenance to Housekeeping to Valet, we were treated and taken care of like family. Every time we were greeted, asked if we needed anything...just made us feel special! We will always remember our first time at Lotus Honolulu and already making plans to return!!

leimomi_madoka (Tokyo, Japan) 07/05/2018

I really liked the view of the diamond head, the good size of the lanai and room. Refrigerator and microwave was very convenient as well. Only a mimutes walk to the beach and beach chair was ready to use.

JandS-Adelaide (Adelaide, Australia) 07/07/2018

My husband, daughter and I booked a 5 night stay in a one bedroom condo. Rooms very small and quite dated but the main problem was that whilst it was marketed as being able to sleep 3, the third bed was a blow up mattress!! Also nowhere to put the blow up mattress so had to move furniture around to use it and as we didn’t want the hassle of pumping it up every night, we had to stand it up against the wardrobe during the day which made access difficult. Quite good location and nice pool area, close to beach and near bus stops. If booking for only 2 people would be fine, but if looking for room for a third look elsewhere!

Mary R 07/02/2018

So over priced for very old and dated property. Paid up frount in Australian dollars in October last year.On arrival asked to pay another $25 US per day for resort costs. E.g. Wi-Fi to room and safe. All things that should be included in cost as NOT a resort at all. No restrants,bars. Pool closed for cleaning during day. Twice in 10 days.Arrived at 6am check in 3.30 pm. Although I had flights out at 6am of departure. Very poor organizing that they could not organize cleaning staff to have rooms ready for overseas travellers. Good by Hawaii. Back to Asia next time.

SammyDog10 (Massachusetts) 06/28/2018

The pros: location, parking on site ($20/day), and very friendly and helpful staff in all areas of the property. The cons: property has a decent lobby but room we had and amenities (pool area) are rundown. The room decor and furnishings were very dated and worn. Kitchen had old linoleum tile. The bathroom also had old linoleum tiles that are separated due to water damage so moldy in the seams. Tub was so old and worn it looked dirty. (Totally gross - I do like to have a clean room.) Bottom line: I would not recommend to anyone unless you have no other options.

johncK6328VL 06/18/2018

This hotel is in a great location, but is starting to show the wear and tear. Repairs in the hotel room are a bit rough. Holes in the wall have been roughly plastered over, but not sanded smooth. Then painted over but not in an exact matching paint. Sliding doors that separate the bedroom and lounge area are a bit worn and rattle. Bathroom is very compact. If you are looking for a cheap overnight accommodation this may suit, but would not recommend for a longer stay.

MarianB86 (Mountain View, Hawaii) 06/17/2018

Our group stayed in two different rooms. One on the 15th floor and one on the 12th floor. We rented through KoKo and they were very helpful. Nice condos with everything we needed for our short stay of three nights. A big plus....parking was included in the parking garage. We were able to walk to many restaurants, Waikiki beach, and shops. Convenient location to restaurants and shopping without using the car. And elevators were fast and got you to your floor quickly. Eight of us were here and we all agreed this is a great place.

robynd513 07/10/2018

We stayed at Waikiki Sunset for a week. Never realised each apartment is individually owned. We got an upgrade to the penthouse which was nice. Very spacious apartment with very comfortable beds. There was no jug for boiling water and three ceiling lights did not work but not too worried as not there to much. It would of been nicer if the dust behind the bed, all mirrors had been cleaned properly. The carpet looked like it needed replacing as worn. Aston Waikiki Sunset needs to invest some money back into the property. Outside windows were filthy, had a great view and would of been nice to take some photos but they wouldn’t of come out well. Main reception needs a modern upgrade. Check in was pleasant but checking out the lady seemed like she could not be bothered as very grumpy! If you are after a reasonably priced place but not too modern then you might want to check it out. It is Diamond Head end of Waikiki so pleasant on the beach as not over crowded. Very close to the zoo.

311anne (Canada) 07/09/2018

Very nice hotel. Our unit was facing Diamond Head, a nice view. Our unit has probably been renovated (24th fl.), kitchenette well equipped, comfortable bed (even the sofa bed). We were a family of 5, the Aston was perfect . Also the Aston is located off the main Waikiki beach strip, although only 2 minutes away by walking. Very friendly and caring staff. Thanks to Kala'ele (front desk) and the Housekeeping staff. I would strongly recommend the Aston Waikiki Sunset. I would personally stay there again if I ever would go back to Honolulu.

Maz2244 (Sydney, Australia) 07/09/2018

Stayed here for 3 nights pre cruise and paid way too much compared to the accommodation we had post cruise. The Aston Sunset is really in need of renovating and I think that was reflected in the attitude of the staff who also seemed lack lustre. It is true you get what you pay for but in this instance we paid way too much for what we got. This is our 3rd trip to Hawaii and when we go back it will not be to the Aston Sunset. Having said this the rooms were clean and well serviced.

stenedy (Christchurch, New Zealand) 07/04/2018

We stayed for 9 nights in a 1 bedroom apartment with our adult daughter using a sofa bed on the 34 floor. First impression of the hotel is tired & dated especially the entrance & hall areas. Lifts extremely slow. Sofa bed had springs sticking out of mattress and when we advised reception were told a mattress topper would be sent to room to fix problem. We received two blankets instead. These didn’t help the sag in the middle of the bed. Reading previous reviews regards the sofa beds I don’t think they are great in any of the rooms. Room was spacious and clean, nice to have a balcony with nice view. Kitchen amenities good but no dishwasher. Service charge over the top for basic services like room safe & internet. Before I booked I looked to see if they had parking available which they do but no charge mentioned but found out on arrival it is $20 per day, next door at the Hyatt they have $12 parking. Good location to nice beach at end of Waikiki and out of the overcrowded area. Staff were pleasant. Accommodation a little disappointing for price once all fees are added so wouldn’t stay again.

rod1701 (Los Angeles, California) 07/01/2018

We stayed one week at the Aston Waikiki Sunset in June 2018. We had a two bedroom suite on an upper floor with a view of Diamond Head. The view was fantastic. The "suite" was clean but heavily used and in need of updates.. Curtains were threadbare. The furniture was worn and chipped. The hallways had dirty carpeting, peeling Paine and water stained near the sprinkles. And worst of all, there were not enough elevators for a 35 floor high-rise! Most of the time, one was out of service causing long waits. No service elevators so we had to let the few that came go by because they were full of housekeeping carts. There were also going to be scheduled power outages (to make repairs), but couldn’t tell the difference when they were in service or being repaired. The hotel has few amenities. Yes, there is a pool, a room safe, and "free internet," but they are all part of a $25 daily "resort fee." Parking is $20 daily. The beach is a few blocks away. The hotel is not on the "strip" with the other hotels, but on a side street and a short walk to Waikiki beach. Worst part was we purchased a package deal for hotel and air and hotel for 5, with 7 days/6 nights. At check in, we were told in order to sleep 5 we would need to rent a fold out for additional $180/wk. or an upgrade to 2 BR would be almost same (no TV in queen BR but TV in closet of twin BR and 5 sharing a single bath).Then with $25/day resort fee plus $20/day parking we ended up paying additional $600+ at check out (no room service/PPV/tours). Room was clean and close to Waikiki beach, dining, and activities but would not stay here again or recommend.

AriaMae2013 (Armstrong Creek, Australia) 07/06/2018

We had a great stay at this hotel for a week in a 1 bedroom apartment. It was clean, the kitchen was well equipped, all the staff were very helpful, nice balcony with table and chairs, bed and sofa bed were comfortable. Basically it has everything we needed for our stay. It has a wonderful location too, only a couple of small blocks back from the beach and an ABC store very close by. We’d definitely stay here again. I do have one negative comment and that is the noisy aircon.

brysc01 (sydney) 06/25/2018

Felt like walking through an old episode of 5-0 (with Jack Lord!) but in a cool way. Looks like Aqua are trading on this classic feel with their hotels and it fits the Waikiki vibe for us tourists. We were grateful for being upgraded to the one bed with a huge lanai. It was on a lower floor (8) so there was noise from Kuhio Ave, but the days we were there windy and reckon the higher floors would mean it too breezy to leave a door open let alone step outside for any time. Surrounded by load of places to eat - one block from the beach, and the full kitchen with coffee maker, full sized fridge and even a full stove - was just like your own apartment.

Sopranocorry (Melbourne, Australia) 06/19/2018

We enjoyed our stay at Aqua Pacific Monarch and the service from reception staff in particular was excellent. The rooms are nicely appointed, and we enjoyed the view of the city and partial view of the ocean. The hotel is in a very central location. Hawaii is a very big city, with lots and lots of highrise buildings within a very small city area. Everything in the city is super expensive, and having the ability to make some quick/simple breakfast snack items for yourself was very welcome, as our room had both a microwave, coffee dripfilter as well as a cooktop and dining area in the room. I particularly enjoyed opening the balcony door, but watch out for the seagulls flying in! The pool area on rooftop was quite small however, extremely windy. You were unable to sit outside without glasses, towel, book etc blowing away even though there is fencing around the area. If there are children (or noisy adults) around, it is not a relaxing area. The hotel provided a happy hour with some snacks and drinks available in an upstairs room, which was quite nice and friendly, but was not well attended as there are some 500 rooms in this building. We enjoyed our stay.

shortyholiday (Sydney, Australia) 06/18/2018

Very helpful staff, rooms were excellent, clean, so close to Waikiki beach. Free shuttle service to shops and other points of interest. Near bus stops. Great views, great swimming pool. Have no hesitation in recommending this hotel.

KiwiTraveller04 (Auckland, New Zealand) 06/14/2018

We stayed in a partial ocean-view room from May 30-June 4. We thought the room was nice. Hey its nothing fancy but its comfortable. Full kitchen was great, really handy to have. Couch was big and the pull out sofa bed wasn't too bad. The bed was nice and comfy. Great view and so close to the beach (approx 2 blocks back) At the end of the street you come out at the beach by the Duke statue so a great location. Worth the upgrade to the partial oceanview due to the view (otherwise you are looking at other buildings/ the road!) and the balcony which is a great size. The lead in rooms have tiny balconies. The air con is noisy but we only used it when we went out to make the room cold. The pool is nice. They have a spa too. View from the pool deck is lovely. Bathroom is an ok size. We were only on the 9th floor but didnt find road noise too excessive. Sure theres a bit as you are in the city so its to be expected. Pretty much its not 5 star fancy but you wouldnt expect it for the price. I think its the pick of the bunch in that price range. Front desk were helpful for us.

Peter C 07/07/2018

Very family friendly! In room laundry, full kitchen. Great pool and hot tub. All high end finishes. For ocean view rooms, this is cheaper than any hotel if you have a family. This is far superior than 2 rooms at Royal Hawaiian or Moana surfrider (stayed at both). Basically, this has all if not more amenities than the Ritz, but is actually beachfront. The new renovations are amazing. We have come here for years and the old decor was good enough and worth the price. Now, it's another level above. I'd say 5 star level. It's almost too nice as I'm more nervous when the kids run around in the suite! There are only 4 units per floor, so it's not like staying at the Sheraton Waikiki where there are thousands of people milling around and elevator waiting (though they have a great pool for kids with slides even though it's crowded). You're not as worried about the kids running off at the pool here because it's a much smaller and private space. Also a plus, no fighting to reserve chairs or cabanas (which we've always had issues with at Sheraton, Aulani and other big hotels). This level of luxury is a total bargain if you have a group since you only need to book one suite vs 2 or 3 rooms at another hotel. Also a plus, is free parking at a Waikiki beachfront hotel. Who ever heard of that?

Anthony S 07/06/2018

A really nice place to stay. Very convenient, great location. Staff were really friendly. BUT, the beds were as hard as rocks, and the curtains were paper thin. Would love to stay there again but the beds and curtains would need to change first.

JAM360 (Chicago) 07/05/2018

Hotel located near base of Diamond Head; less hectic part of Waikiki which is nice. Like most other Honolulu properties The Residences are wedged among other properties. If you pay this kind of money for a room, stay as high as your wallet affords, though the value is not there at any level. There are many less attractive buildings surrounding and if view is important the buildings/ trees/ McDonalds will obstruct your view; particularly uncomfortable is sitting around the pool. The property has a structured, far east atmosphere. The apartments are small; much smaller than expected. The grills are very nice and clean; they need to be reserved and a great option since everything in Honolulu/ Hawaii is expensive. The employees are very friendly. A big issue: little kids/ babies taken into the hot tub and pool without diapers; no signage indicating health and safety concern.

SalesRepBris (Brisbane) 06/24/2018

Hotel was clean. Staff were friendly and polite. It is across the road from the beach. Stayed above the 30th floor in a two bedroom two bathroom apartment. Had views of Diamond Head, Waikiki Beach and the main strip. The second room out the back had views of the mountains and was normally quiet during the stay there, however when the trade winds hit - it made the room a like uncomfortable - but this was only for about an hour one night. Would definitely recommend this hotel. NB: If your stay falls on the 1st of the month and that 1st happens to fall on a working day then they have a tsunami warning system test that goes for 1 minute around midday.

lorita2018 (Brisbane, Australia) 06/16/2018

We stayed in the Premium Oceanfront 2 bedroom 2 bathroom suite on level 33. Spectacular uninterrupted views in both directions from Diamond Head to the left and Waikiki strip to the right. Spacious, clean and well appointed units with a home away from home feel. All staff at all time happy, courteous and helpful. Very central location. We would recommend this accommodation to the most fastidious travellers.

Suzanne S 07/11/2018

We booked this hotel literally the day we flew out from Australia, as our original flight to Bali was cancelled due to the volcanoe, so suddenly we found ourselves being flown to Honolulu instead. Would not stay here again. We arrived at 8.30am and were told there were rooms we could check into immediately, but not the type we needed (two twins - we had two teenage children with us and they could not provide interconnecting rooms, so we had to have one parent stay with each child ie two twin rooms). Alternatively if we waited to check in til 3pm, we would have the two twins, so we chose to do that. Walked around Waikiki for 7 hrs, with no opportunity to swim or change clothes (as we couldn't unpack) and then arrived back to be given two double rooms ie a queen bed in each, not even adjacent rooms. When we went to raise this with the staff, they had the attitude that "there's nothing we can do about it" and shrugged their shoulders. We asked for the Manager, and she was the same, and even got quite narky in the way she was speaking to us. We then were told we could speak to the General Manager, Clem, and while he was more empathetic, he would not believe our telling of the situation and took no responsibility for the clear error someone on his staff had made. We were then put into adjacent rooms with a queen bed and a pull-out sofa in each - better, but still not ideal as the sofa bed in both rooms had a dip in the middle and both my husband and my son had a sore back the next day from sleeping on these. We re finally moved to suitable rooms on Day two of our visit - only then could we actually unpack and access things to go to the beach etc, so properly start our holiday. The breakfast buffet room has barely enough seating for 10-12 people, and was a very minimal menu, so even if you could get a seat (which was difficult - we waited for 20 mins two days in a row, then decided to breakfast elsewhere in future), the food was poor. The resort fee is supposed to account for this - you get vouchers back to use for breakfast - but what is the point if you can't use them? A resort fee should be to pay for things the resort provides on top of the standard inclusions a hotel would normally give: I don't call towels or chairs for the beach "resort extra's" when you are staying at a beach hotel! So on check out we paid around US$600 resort fee for our 8 day stay for essentially nothing.

Nina G 07/09/2018

Hotel was ok. I was disappointed at first. Our flight got here at 8:30. Great welcome from rep at airport with flower lei and good ride to Hotel. Had called earlier and was told would honour waiving of resort fee for govt workers. At desk was told no because booked through Costco. Was given breakfast vouchers - no assistance with the bags at all and no additional information or recommendations from John. The room was small and just average. I thought with the comment from John I must have gotten an awesome deal with Costco. Apparently not. Nothing in the fridge. No microwave. Coffee burnt on the coffee maker. And tiny bathroom. Started off on the wrong foot but I have to say the rest of the staff are good. Breakfast was decent and it was convenient to have this available on site. Its not open all day so no lunch or dinner options on site. Open for Dinner only on Friday and Saturday. The parking fee is $35 per night. If Hawaii's primary industry is hospitality, this place falls short. We weren't even told the extra vouchers could be used to to get water for the fridge which would have been nice. I am disappointed with Costco and the Luana. They need to make better arrangements for late arrivers and some kind of info or orientation time regarding the amenities. Maybe I have just gotten used to A class service from Costco so expected similar from Costco travel and the Luana if they have partnered. Overall I did enjoy my time in Hawaii.

jmcyow (Ottawa) 07/05/2018

I have no idea why this place is not better rated on Trip Advisor. It has everything one can hope for. Classic Hawaiian style lobby and mezzanine. Rates are very competitive (probably some of the best you'll find in Waikiki). Location is very nice, right next to Fort Derussy and its beautiful beach (much wider than the central Waikiki beach). It's right at the edge of the Kalakaua strip, so not as busy as the other hotels right in the middle of it. Check-in was professionally handled by Chastity, who, at our request, arranged for a room with a better view for a nominal daily fee. We ended with a "partial ocean view" room on the 16th floor (the highest one). In reality, we had a very good view of the ocean along with a wonderful view of Waikiki and the Diamond head. Rooms are spacious and clean, with a balcony. Our room had a granite counter with a large sink and small fridge, but no microwave or hot plate (which are found only if you book a studio kitchenette). Granite counter also in the bathroom. Mattresses were firm and particularly comfortable. There is a safe in each room. AC worked well. The pool was only slightly heated and we found lots of hair in it (filtering issue?). Of note, there are two large, very nice natural gas Weber BBQs available; we used them on two occasions when we didn't feel like going out to restaurant. Laundry facilities were modern and functioning properly. Three times a week, there is a "manager's reception" on the mezzanine, where they offer wine, local beer, cheese and crackers at no cost. We found the wines to be actually quite decent. Bikes are also available for free (see the bell boy). Buses pass at the front door should you wish to go to places like the Diamond Head or Hanauma Bay (where parking is tricky). Staff were friendly and helpful at all times. All in all, I'm not sure what else someone could ask for. Having said this, I am knocking off one star in my overall rating because of the so-called "amenity fees" of $25 charged on daily basis. This is basically a surcharge for such things as pool towels and beach chairs which should be part of the basic accommodation charges. Nothing we saw justified that surcharge. Most Waikiki hotels charge it but that doesn't make it acceptable. It really comes across as a scam, a gimmick, a money-grab. Puts a damper on an otherwise very fine establishment.

Craig S 07/03/2018

We have just the most amazing stay at the Luana Waikiki Hotel & Suites in downtown Waikiki beach. Everything about our stay was never any trouble to all of there staff. They were always there to assist with any of our requests. The Hotel was always clean and nothing out of place. I want to particularly mention two front office staff that went above and beyond in helping us when we had a problem with our flight back to Australia. Chastity and Melanie you are both a huge asset to your employer and we cannot speak highly enough to the both of you. We will definitely all be back to your hotel next time we visit Hawaii. Craig,Annmaree and Brodie Stibbard Australia.

champagnehamilton (Honolulu, Hawaii) 06/29/2018

Great location, pool was nice, the breakfast buffet was a plus convenient, the staff was exceptional guest services front desk Kimberly was very helpful she made our stay pleasant. Will definitely be returning.

Hiro O (Sagamihara, Japan) 07/13/2018

I'm staying right now at one of the units in this hotel. I have come to Hawaii about 10 times and stayed for over 80 days in total (over 2 months in total). Front desk staffs are friendly and kind, but not perfect. [Roach story] I saw several roaches in this 2 nights. I have experienced to struggle with many roaches in a condo before, where I ordered to change room. So I am not surprised to see roaches in hotel rooms equipped with kitchen or kitchenette. This time, I bought yesterday a roach killers (not a pesticide) at a Long's Drugs to make our stay better, and set them around kitchen and bathroom because I don't like to see them. I hope they will work soon. I killed some roaches after that. Next to my room is a trash chute and so noisy until 10 at night, but it is closed since yesterday for an emergency repair, which makes us inconvenient but calm. I think the trash chute is one of the cause of roaches. Anyway, I come to be afraid to continue staying here because I don't want to take roaches back to my home packed in our baggages. How awful! [TV story] They have cableTV tuners in guest rooms, but it is so difficult and takes time to understand how to use. Moreover, I could not watch TV's because of a signal loss until the second morning. I reported it to the front desk and they sent a room keeper. The guy said that not just our room but many are the same. They don't seem to have solution to this problem, so we still cannot watch TV. OMG! I'm afraid I can't watch TV until we check out. Too silent! I'd like to request a room change if it won't get better tomorrow. They should refund part of the amenity fee because we can't use them. We pay twenty-five dollars for the amenity. [Kitchen] Small fridge cannot stock many foods, so we can't protect our foods away from roaches. I don't want to place foods on the kitchen board. The sink is located in washroom which we should use for both kitchen and washroom, which makes us inconvenient to cook. [Air Conditioning story] AC is fantastically! noisy as someone reported before. Water produced in AC is collected in a bucket placed at Lanai (balcony) and become full in a several days... so far, so good. Once it becomes full, the room keeper (I hope it is not guests) turns over the bucket at Lanai, and heavy rain fall down to the lower stories. Sudden heavy rain in a really sunny day! I can't understand what happened and looked over the sky, and found blue clear sky with no clouds. I remember the same story in another condo several years ago, It was, in fact, a condo of Aqua! It's better not to collect waters from AC's. [Overalls] Condos and Kitchenettes are convenient for long stayers, but many of them are old. You need to manage which hotels or condos to choose and what and how to cook ... like ... using hotel rooms with microwave ... etc. Maybe hotels WITHOUT kitchen have fewer bugs. My booking will last for another six nights, and I don't expect to fully enjoy hour time in this hotel. I will update info later. See ya later.

misspig52 (Port Macquarie, Australia) 07/12/2018

Stayed for 6 nights Nice clean facilities Two giant beds and a nice big shower The balcony overlooked the pool and we had sea breezes of a night~Staff were fabulous and helped with all our needs GAve us tips on where to eat as well

Natalimac (Pisa, Italy) 07/09/2018

Hotel is dated. More like efficiency dorm rooms. No ac except in bedroom; open windows was like a wind tunnel. Excellent view & convenient to downtown shopping and beaches. Parking expensive and small

Masami012 06/29/2018

I stay in unit 4218 and it was the worst stay I have encounter. 1) I was instructed to check in at the front desk and collect my keys to get through the doors and I get to the front desk the lady at the front desk said we had to contact the owner of the unit because I wasn't on the list. whatever list she was talking about. 2) I then was instructed to go to the security desk to check in. Getting already frustrated from a long flight and then to this. Security gaurd was very rude I believe his name is Todd.He was very RUDE!! how can you have someone like that work there? anyways he rudely almost like shouting at me to go back to the front desk to check in. I told him that I was told to come to see secruity he said "NO GO TO THE FRONT DESK TO CHECK IN NOT HERE WE DON"T DO CHEK INS HERE" now i'm pissed 3) I went back to the front desk and told the lady there in a very mad voice that someone better know something about my reesrvations because i'm getting sent here and there and no one wants to check me in , I paid for my stay and this is BS!! the lady at the font desk Teri was nice enought to ask me for my confirmation and help me check in. she called the numbe that was on my confirmation and she got someone to come downstairs and help me check in. Sy or Si came down and checked in me. Finally i'm checking in. 4) I get to my room and it's a nice room, nice view. Loving the the view that i'm getting. 5) middle of the night my AC stop working and my kids and I are buring in the room, I open the sliding door to let some air in the room but it doesn't seem to work. I call the agent about 10 times and leaves voicemails on every phone call that I made. it got to the point where I had my kids sleep on the chairs on the patio as I keep calling this people about the AC. The next morning still no one calls me back about my messages. I called and a guy name Zack answered and i'm already angry from the night before and I tell him about the ac and that we had to move the couch outside and in his defense he says that he doesn't work 24/7 so that's why he doesn't answers. I angrly tell him that when you have a business your phone should be on 24/7 regaurdless if your off or not. My kids had to sleep outside on the patio sitting up on the chairs because I couldn't get any help from them and he tells me "well ma'am what do you want me to do? by another ac unit because your unit's ac is broken? how do we know if you didn't break it and trying to pin this on us?" I was really surpised with what he told me I told him to refund me the rest of my 10 nights here i'm going to another hotel I don't tolereate this BS especially from someone that's getting paid a paycheck becaue of us. He tells me that he only can refund me for 8 nights because I used up 2 nights already. I demanded my refund and asked him to speak to manager because he needs to be fired to written up. He transfer's my call to a woman name chelsey and she's even worst then Zack. I packed up my things and went to their office on the 6th floor and demand my refund for 10 nights. I waited for them for about 1 and half in their office. Finally get my refund, my kids and I tells them that they are the worst and will not refere anyone to them, they just shrug their shoulders and laugh. VERY VERY VERY RUDE PEOPLE!!! I didn't stay in the room for more than a day and we get treated like this, thankfully we checked in to the Hilton hotel where there is more friendly and professional staff. I WOULD NOT RECCOMMEND ISLAND COLONY STUDIOS WITH ZACK AND CHELESY...VERY RUDE PEOPLE...

Africa075 (Dakar, Senegal) 06/03/2018

Travelled for +20 hours. Staff not helpful with early check-in options. I'm in business attire (not like the other shirtless beach bums walking around), and closed my eyes in the chair in the lobby. Got woke up and asked to leave the lobby if I couldn't stay awake while waiting for my room. Looking for some other place to spend my money where I won't inconvenience the staff! Not impressed at all with this place ($25 per day parking also).

drkreitzer (Cedar Rapids, Iowa) 07/12/2018

Awesome location lovely staff but hidden charges the anemities cost you 17.00 a day extra on your bill. Not sure why everything can’t just b straight forward That charge was for newspaper which I never saw and shuttle service which I never used and internet we are in the middle of a medical emergency and really don’t need the surprises added to an already expensive scary time

travelocityknome (melbourne) 03/31/2018

The Ewa Hotel was just what I wanted. It's a budget conscious hotel near the beach, waikiki strip, the local bus and an awesome food truck (Mami's Empanadas). It is a good hotel (decor is of the 80's) with friendly staff. It's maybe not as fancy as those on the strip, however it is clean, friendly and recommended for its price point. The rooms have enough space for you to spread out, bathroom is good and beds are comfy and on site laundry at an affordable price. We opted for a kitchenette to save $$ on meals and opted to do breakfast ourselves most days using the facilities and getting supplies from ABC Store or Food Pantry. Good location at the Honolulu Zoo end of the strip.

MrThrill (Adelaide) 03/29/2018

Considering it's in Waikiki and only 5 minutes from the beach, this is a good choice for the budget conscious traveller. Yes, it's a bit dated but our room was huge and the beds comfy. The 3pm check-in time is a bit late, if like us, you had a long overnight flight.

Jacqueline D 03/13/2018

Run down budget hotel. Would be amazing if they put some repairs into it, and cleaned it up. I don't think I would stay here again. Our room was large, but unwelcoming.. We got one of the bigger suites on the roof and it had so much potential. Very quiet.. Almost too quiet...

Nicole1958 (Ottawa, Canada) 02/20/2018

Great location. Clean and quiet. One of the cheaper hotels in the area. A few minutes walk to the beach. Microwave and fridge in room. Coffee machine in room. No breakfast included. Slow and small elevator. Receptionist very friendly and answered all my questions about Diamond Head.

magpie2111 (Sydney, Australia) 07/13/2018

Stayed 2 nights here at the end of our stay in Hawaii. This hotel has some good points - it is well located, some of the staff are excellent and the room was spacious. Our negative was that we arrived to find a blocked toilet. We reported this in the evening and were informed that there was no maintenance available until 8am the next day. The hotel seemed initially very casual in their response - rather than finding us another room they gave us access to the public toilet on the ground floor (5 floors down) and seemed to think this would suffice! We reminded them that we had paid for an en suite and so we should expect this. On checkout however, the management waived our resort fee as a gesture for the inconvenience. Breakfast was provided - very basic and lots of room for improvement but better than nothing (only available until 9am though!) Concierge not particularly knowledgeable on the attractions in Waikiki. Positives to the hotel are location and the nice outside courtyard area with good WiFi access. Apart from the approach to the maintenance issue , the staff were friendly and attentive.

madielise 06/18/2018

A friend and I stayed here and the room size was massive compared to what you normally get. The location was perfect and the breakfast whilst not extensive was delicious and you don't really need much more - fresh fruit and bakery items, perfect! The staff at Aqua Oasis are so wonderful, friendly and helpful. They always have a smile on their faces and are happy to help out with anything! Would 1000% stay here again :) Thanks so much Aqua Oasis!

jessicamcewan (Honolulu, Hawaii) 06/15/2018

We stayed here with our 3 young kids for 2 weeks before an international military PCS & from the moment we arrived the wonderful staff looked after us in every way possible!!! We had a tight schedule with all the last minute move stuff & had 2 vehicles to valet at one point. Mike, Mark & Steven made everything smooth & seamless with respect to our huge number of bags, taxis, rentals, timings etc & did so with a grin & a kind word- all the while keeping everything & everyone else on time too. The rooms were beautifully presented & well taken care of each day & the kiddos loved the couple of opportunities they got to enjoy the pool. We would absolutely stay here again in a second & fully recommend it to anyone for business, vacation or prior to a move from Hawaii. Thank you Niki, Mike, Mark, Steven & Analyn for everything you did & do!!! We’ll be back!!! The Dunn’s.

anakelakamoku (Mililani, Hawaii) 06/07/2018

Came here for a weekend getaway with my bf. This place was close to night life and shopping areas in Waikiki. We really enjoyed it here and loved the lobby and breakfast. They have a koi pond which was very relaxing and the staff was very responsive to us and the rooms were clean and comfortable. We will definitely come back to this hotel.

David R (Gold Coast, Australia) 06/06/2018

Stayed here for 5 nights and was a bit disappointed. The rooms were quite good but the breakfast was the pits. I have checked on the cost of this hotel and it is over $400 per night, you would think that a couple of choices of cereal, two choices of fruit, toast, two types of pastries and coffee for breakfast is a bit lousy. On checking in, we were told that there would be a surcharge of USD 25 per day. I enquired about this but they could not tell me what it was for. Apparently this was bought in by the council but it was never enacted into law, so don,t pay it. They can not force you. This applies to all hotels. Someone is making big bucks for nothing. The staff were all very good and willing to help.It is quite a good hotel. Pity about the breakfadst.