James_Kellow (Auckland Central, New Zealand) 01/17/2020

After reading reviews tried to check in here today from Halekulani as have had 10 days there. Really odd set up. Basic apartment building entrance. Lots of people downstairs but nobody could show lobby. Then lobby not open. Pretty sure all the positive reviews are PR bluff. Definitely not high end service so flagged and back to Halekulani, which is ok but not amazing rooms. Note Espacio also has one of those Israeli? moisturiser brand salesmen hawking outside. All together seems a bit low rent.

37granty 12/03/2019

First off let me just say that this is beyond 5 star ratings. From the moment we arrived it was nothing but exceptional. The valet and bell staff greeted us at the front and just whisked is away only to only give us a glass of much needed champagne. From there is was basically sitting down relaxing while they got our key cards ready and within minutes showed us to our own private floor. Walked in to just the most beautiful array of design and furniture. From that point we were in heaven. Jumped into our private hot tub on our lanai and just melted! The 4 days went by without a hiccup. Top notch chefs made us a Thanksgiving dinner and served it to our room. Almost can’t have Thanksgiving dinner anywhere else now, ruined in a great way. Lol 😂 Rooftop heated pool was the cream on the top. 260 degree view of Waikiki with a infinity edge to make you feel like your in the ocean. We barbecued with a awesome outdoor kitchen 👍. If you haven’t seen the views in the room then you must definitely do it now. All bathrooms are to die for. Beautiful full kitchen to do any kind of cooking that would probably be sub par to the Mugen chefs (Espacio’s restaurant downstairs). Lol. Anyways I had a wonderful time there and highly highly recommend this hotel. You will not regret. P.S. If your thirsty and need a drink but not sure what to drink, ask for Lee, he killed it on the recommendation of any type of cocktail or wine. Most Happy Guest, Grant Y.

frommima 10/14/2019

I used to reside in Honolulu and have since been visiting for decades so I am familiar with Waikiki hotels. So when planning a vacation with a group of 7 adults (3 couples and a single), we were looking for accommodations that would allow us to have separate rooms, each with their own bathroom, and a common space where we could gather and hang out as a group. The issue was always privacy. The hotels with suites have big lobbies you need to navigate and packed elevators. Luckily I received an email from the Aqua-Aston Group advertising, Espacio The Jewel of Waikiki, and very timely as I was there at the time & was given a tour of the property by none other than the GM! Espacio is brand new, all-suites, ultra luxe & exclusive hotel (opened Sept 15, 2019) on Waikiki’s main strip (Kalakaua Ave) with the beach directly across. Shops, restaurants, cafe’s abound as you leave the hotel doors. Location could not be better. The suite includes an Audi, Mercedes or other high end vehicle that sits five. Suites: Nine floors each floor named after a jewel & opening into a private suite as you exit the elevator doors. They have 2.5 or 3 bedroom suites and all suites have 3 ensuite bathrooms plus a powder room. Note that all suites are the exact same size & layout & decorated beautifully. The details are bar none. They are meticulously designed with Moroccan touches and italian marble throughout. As you walk into the suite you immediately see the end to end balcony (the expanse of each unit) through the floor to ceiling glass sliding doors with your private outdoor hot tub, seating furniture on the balcony & Waikiki Beach beckoning you! There is a large living, dining, kitchen area with an open concept that is decorated in a crisp, light (white,beige, taupe) modern/contemporary design. In the living room there is a big screen TV with a large couch and chaise as well as a full size writing table. The dining room has a large glass/ marble dining table that sits 8 comfortably. The kitchen is fully equipped with glass cabinetry, pantry, Noritake cutlery & crockery, full size stainless steel ref/freezer, stove top, oven, dishwasher, pots & pans, Nespresso coffee maker, electric kettle, Wolf toaster, Wolf bagel toaster, blender, Henckels knife block to name a few. Yes, they thought of everything for you. This place is all about the details. The suite was teched-out. There are various panels throughout to control the music which can be hooked up to your playlist, lighting (with dimmers) and doors. Each bedroom plus the living room has a touch screen tablet (4) to replace booklets/binders/menus you see at other hotels. The suite has USB outlets throughout, Dyson electric fan and centralized A/C. The property has a restaurant which was not yet in full operation during our stay. A full on bar with all the wines (even the very expensive), liquors you crave. One of the bedrooms opens to the balcony and faces the ocean (it is smaller than the other 2 rooms but worth the view), 1 large room was facing the side of the hotel with floor to ceiling windows & partial view of the ocean, 1 room did not have a view but it is a very good size room with an alcove and a pull out bed for a 3rd person. The single pull out had a surprisingly comfortable mattress and same luxe linens as the king bed so it is suitable for an adult. All beds are king size. Also, I have to mention that the view was not an issue in the slightest because the rooms are so beautiful, well appointed and completely stocked with everything you could possibly need. Beddings, towels, pillows (6 per bed) are all organic from Japan. Motorized blinds in bedrooms in place of curtains. Two bedrooms have small mini refrigerators. Each bedroom has a flat screen TV. The bathrooms are spa-like. They have top of the line Toto toilets and the tubs and walk-in showers have rain showers as well as multiple shower heads on the wall. There is a sauna in one of the bathrooms as well as a soaker tub in the other but all have the walk-in rain showers as well as double sinks, except for the smaller room (with a view) just one sink. Two of the 3 bathrooms have an enclosed loo with a Toto, telephone and privacy. Each of the three bathrooms have FHI curling and straightening irons, Dyson hair dryer, Bulgari amenities, ample walk-in closets, safe in each room, wooden & silk lined clothes hangers, 2 organic bathrobes. A one piece ensuite washer/dryer with detergent is located ensuite.. There is a separate service elevator for the cleaning crew that leads right into the suite which you are able to lock from the tablet or control panels located throughout. The only drawback is that the suite was so comfortable we were happy staying in! Service: Outstanding service from the valets, doorman, security, cleaning staff & front desk ....... 24 hrs top notch service via ensuite tablet, picking up the suite phone or calling from my mobile when we were away. We were given their utmost service & personalized attention. This is the beauty about this small property, you don’t get lost in the melee. In the lobby reception lounge you will find a wine vending machine that allows you sample some of their wines. THANK YOU, to all the staff at ESPACIO for showing us the true meaning of OHANA!

kristied12188 09/11/2019

I can sum up my ESPACIO experience with one word: WOW. As someone who travels frequently and has experienced many ultra-luxury properties around the world, ESPACIO exceeds expectations, especially compared to other luxury accommodations in Hawaii. There is truly nothing like this in Waikiki right now, perhaps in Hawaii itself. From five-star service/amenities to high-end design touches to incredible views - especially the rooftop pool area - ESPACIO is made for travelers looking to have every whim catered to. I had the best night's sleep in a bed that felt like a cloud. And the in-room wine amenity was a superb touch. Can't wait to go back, especially to experience the onsite restaurant Mugen.

ejkelley 09/11/2019

ESPACIO is beyond compare. I was fortunate to enjoy a two-night stay and feel words alone can barely begin to describe it. For the cosmopolitan traveler who seeks solace and privacy, yet thrives at being at the center of it all, ESPACIO is the ideal retreat. An incredible concept in luxury hospitality unrivaled in Waikiki and perhaps the world.

Sherry C (Spokane, Washington) 01/24/2020

Lovely, roomy apartments. Fully equipped kitchen, including accessories like whisk, measuring spoons, pasta drainer. Fantastic view of beach from lanai. All the staff are very friendly, welcoming and helpful. Good location with convenient access to beach. Nice bathroom amenities.

eightfc 01/23/2020

Could not recommend this hotel any more highly. It met our very high standard of expectation. We will book this hotel again for our next trip without even comparing the alternatives. Location was also superb

carmelicab (Lakewood) 01/21/2020

Family vacation My family and I had a wonderful time on our vacation with the help of having an amazing hotel to stay at. Everyone was so nice and welcoming into the hotel. Anna was very nice the first day we met her. She welcomed my family and I with open arms, cool towels and a smile. We were all so appreciative of her. If we called for any assistance the front desk or house keeping was amazing and helpful. The valet parking employees were also amazing. They do everything; park the car, bring bags up, load the cars, etc. My family and I were so amazed everyday and we just could not get enough. We can not wait to go back. We know the hotel we will be at.

Kerry553 (Christchurch, New Zealand) 01/16/2020

This place has an excellent location. We upgraded to a penthouse on checkin and didmt regret it. Great views. Its very clean and well equipped kitchen so was easy to have breakfast there..but you could easily cook as well. Staff very friendly and helpful. Highly recommended.

hongsookim 01/15/2020

nice view, friendly staff, room upgrades and everything was good~ the best thing i want to recommend is cleaned room and brand new interior. also ocean view scenery was beautiful. everything was good!!

kjh259 (McMahons Point, Australia) 01/11/2020

This "old lady" was the first high rise in Waikiki and the hotel featured in the original Hawaii 5-0. Situated on the boat Harbour next door to Hilton Hawaiian Village, its location works well for airport drop off, proximity to Ala Moana Mall and Lagoon in front of the Hilton. Though dated, rooms well equipped with full kitchen, small bathroom, beds firm, lack sound proofing with rowdy neighbours. Also we've been advised that we cannot use our NAB Traveller card to settle bill, which is preloaded with USD, which we always use when travelling as it avoids multiple exchange fees back to AUD. Other hotels we have stayed in, in Hawaii do accept this card. Will most likely go back to Hilton Village next time. This is our 5th trip to Hawaii.

saltone (Tasmania, Australia) 01/09/2020

Not impressed - stayed October 2019 and while the view was great and had everything we needed, the floor (including balcony) was filthy, the air con drip tray kept overflowing on to the balcony below and we got a violation, even when we thought it had been taken care of, got another one with a not so nice message. The air con itself was mouldy (I don't know if that is the correct word, but definitely unhealthy), the shower head had a calcium build up, the shower had cracks in the side tiles, the light switches were dirty, as were the curtains and sliding doors. Bugs did appear but there was bug spray available. My recommendation would be to stay elsewhere unless renovations had been done, or it had a really good clean.

JER154984 (St. Catharines, Canada) 01/06/2020

Very happy with accommodations. We had a room with a king bed and pull out sofa and small kitchen area. Laundry facilities on the same floor. City view room. Didn’t mind the constant home of traffic below, don’t even notice it after awhile. We have had drinks and dinner in Cinnamons, the outdoor patio if comfortable and a nice evening gathering space. Live entertainment is offered some nights. We have taken a couple of Roberts Hawaii tours that pick up right out front the hotel. We also used the Waikiki trolley lines for sightseeing. No need for a car at this location. Easy walking distance to many things. I would stay here again.

418tonij 01/05/2020

Sadly there is not one pleasant thing I can say about this Studio Condo. This was my experience. 1. On walking in the condo and there was a very stale smell, as if the room had not been cleaned. 2. On retiring, the bed was disgusting. A very strong male odour which permeated in the pillows including in the sheets and duvet, as if they had not been washed. Day 3 I found the time to wash the lot as I could not tolerate the unclean bedding , 3. The Air conditioner was unable to be left on at night whilst sleeping due to the loud noise, a square box inserted in the fixed glass on the floor to the outside on the balcony. 4. Unfortunately the balcony door was not able to be left open during sleep time due to the street noise of cars and people, and the studio was on Floor 14. 5. Day 4, the toilet overflowed, with use of the toilet appropriately and only using the toilet paper provided. Fortunately, I had many of my family also in the hotel and had respite when required. I was very disappointed with this studio condo and paying $2400.00AUD for the week, I do expect clean and up to date bedding and a toilet that functions. All in all, in my view, the owner needs to pay attention to detail and check on cleaning quality. Also, please toss the fake plastic flowers!

kellyk36 (Winnipeg, Canada) 01/03/2020

We rented 829, 813, and 817. The rooms were ok but most of the stuff was well used. The toasters didn’t work and the beds are just ok. The view in 829 was great if the marina but you couldn’t see the Hilton lagoon for fireworks. The internet wifi in room 813 was basically useless. The valet parking is 28$ per day and they get your car very quickly. Great deal that is for sure. I would definitely stay here again but would not stay in 813.

jetsetter369 (Chandler, Arizona) 01/13/2020

The accommodations were actually better than I thought and I'm glad I changed my reservation to this property. They were reasonably priced and offered a nice military discount. The room was quite sizeable for 3 people. It was clean and that's something I'm very particular about. They have an excursion desk, in addition to luggage storage and a waiting area once you check out. They allow you to use the showers and accommodations as well but need more ventilation in the changing room. We almost suffocated because there was no air, no windows open or anything and when I asked maintenance to provide, he shunned me off with a bad attitude. That was my only negative experience. The front desk girl was extremely nice and helpful but I can't remember her name. We looked for her everyday because we knew she would be helpful...she was the only African American I saw on the property. We enjoyed our Christmas vacation.

BrownShaddow (Temecula, California) 01/10/2020

The rooms we stayed in were dirty and very outdated. We found hair in bath tubs, sofa bed and bedroom bed sheets from previous guests! Holes in sheets and crumbs under sofa cushions. My daughter woke up 1 morning with bed bug bites and we had to re pack all our luggage and Our groceries that we filled up the kitchen with to move to another room and we ended up finding another bed bug in the new room! 😫 We will never go back to this place again! P.S. thanks to Costco travel for offering this wonderful vacation package to their members!

Quynh D (San Jose, California) 12/17/2019

Kitchen cabinets seems to be new but rest of space is outdated! Cons: -When the water is on in the bathroom, it is very loud! Water pressure is ok -AC is also very loud when running -Parking system not super convenient as you have to pay per day and remember not to lose the parking ticket. It’s not attached to your room key. Pros: Friendly staff Decent location and walkable

522glennt 12/15/2019

Very very disappointing. Rooms very outdated. Bathroom so small can't move our main bedroom has no room to put our suitcases. Will never come back. Pool area is very average. If you want to use the hotel gym a $75 deposit is required. Hall ways and lifts are dirty and stained.

Realhys 12/09/2019

Great place to stay, super clean and friendly helpful staff. Short walk to the beach and restaurants. Great pool with awesome views of Diamond Head. Huge pool deck with BBQs. Thanks for the awesome stay, and thanks for the 37th floor views!

simonmT639RF 12/28/2019

Stayed 4 nights at Aqua Bamboo in Studio 508. Checked in on Christmas night. Thank you Lisa . Studio is very well equipped, clean, functional and comfortable but a little dated. Ate 2 breakfasts and one dinner at Ok Tiki Terrace. Excellent food and service from Mike, Chef Eddie, Sam, Amber and the team.

Beckysbeenthere (Newcastle, Australia) 12/13/2019

Hotel is a bit old but there were works going on when we were there that suggest renovations may be happening, not noisy at all though. Room was a nice size and clean , house keeping attended everyday. Staff were lovely always willing to help and very much assisted us with getting from A-B and booking tours. Lobby was nice and cosy. The pool was gorgeous and a lovely escape from the hustle and bustle. TV was a bit dated but came with a play station and free access to a dvd rental machine. Location was great very close to the main areas of Waikiki. Room was definitely great for the price and the face it had a kitchen was a bonus. Free wifi was also a great touch. Thank you for the great time Aqua Bamboo

dawntop (Parksville, Canada) 10/23/2019

I looked at the posted photos read most of the reviews and still thought I'd give this place a try. I should have realized this hotel was not up to par when, upon arriving at 11 pm, several locals were working on a car right out front. Then we enter the lobby and hear an employee asking the front desk man what the various room charges are! Huh?! This was probably once a very nice place to stay. Unfortunately, the lack of upkeep shows. The only reason I gave it two stars was because the employees were very nice. Pros: nice employees; centrally located; safe in closet; large room; lemon water in lobby; big fridge and stove in kitchen area of our room. Cons: very loud a/c; bathroom window slats couldn't close so it got very warm in there; no "continental" breakfast; coffee machine out of order with only black coffee being free (cream was $1.00); three other entry doors to our room with cheap push in door locks-did not feel safe and told desk clerk; flimsy sliding door locks; kitchen drain plug broken; pool tiles were slimy and I slipped twice upon entry. The entire place needs upgrading. SEE PHOTOS

Cliff K 10/17/2019

We recently stayed at the Aqua Bamboo in Waikiki from Oct 5-13, 2019 in room 807. Family of 2 adults and 2 children (ages 4 and 13). The room was a one bedroom suite with a queen bed in the bedroom and a queen pullout in the living area. Perfect sleeping arrangements for me and my family. We had a kitchen and were able to take full advantage of this during our stay. Coming from Canada, the CDN dollar doesn't fair well in the USA so this was very welcomed to save us a little $$$ and we took full advantage of this amenity. The hotel staff were extremely accommodating to any and all of our requests. The swimming pool is an incredible little oasis right in the middle of busy Waikiki! You'd never know you were in the middle of a city. We enjoyed the pool daily as there was always nice shaded areas to give the kids a break from the sun. Once the pool-side bar construction is complete, this will only add to the value of this area of the hotel. Pleasant surprise amenities: - Espresso machine in the lobby. Free cafe americano which we had every day and only $1.00 for specialty coffees like latte and $1.00 hot chocolate. - Complimentary beach chairs, float devices, body boards available to guests to take down to the beach. - Complimentary beach towel service - Movie rental machine in lobby, free of charge and included video games as there was a PlayStation in the room. This came in handy on the one and only day we had rain pretty much all day. Movies were nice to have at night when our day had wrapped up. - Washer/Dryers located on floors 4, 8 and 12 (from memory). The biggest PLUS with this hotel is the location. 1.5 blocks to the beach!! we were there in about 4 mins every day and it is so central we weren't far from whatever amenities we needed. We had rented a car for the week to explore the island but aside from that there was no need for a car. Next time we will skip that expense now that we know the hotel is so close to all we need. We would not hesitate to recommend this hotel to anyone, it suits all types of travelers.

BLMerce (Kensington, Maryland) 10/12/2019

Booked through Hotels.com. They moved us from our original booking to this room. It was terrible. Run down and needs lots of updating The one cup offered for us to use was dirty. Luckily we booked only one night before our cruise. I’m sure the hotel rooms are much nicer. I would book directly. The lobby and outside area are lovely and I’m sure their hotel rooms are much better than what we had. Front desk was very helpful in getting us to our cruise

PKMano 01/07/2020

Located within walking distance from the beach. This hotel provides breakfast and it is good. I booked through booking.com and got a small room. Rooms are clean. Hotel staff members are very good and cooperative.

nicoledominiquec (Luzon, Philippines) 01/07/2020

Everything was perfect except for the free buffet breakfast. Its the same everyday. The juice tasted like water. But everything else was good. The room was nice and near the beach and markets. The room was spacious and the people are very nice.

soloflier (North Island) 01/02/2020

Great location, within walking distances of Waikiki Strip, International Market, Hawaiian Royal Centre, central to Honolulu CBD/Waikiki. We got great service from staff at reception and maintenance, whenever needed e.g. I couldn't work out how to work my room card. We also used the car parking facility, you will have a car space allotted. The room was very basic, the photos don't show how dated the rooms are. But we were happy with them because they were spotlessly clean and were serviced every day. We had the best night's sleeps on their beds and pillows each night, air conditioning wasn't noisy for me. And there is a room next to the bathroom for make up etc. It was the best value for money at Christmas time in Waikiki. Would definitely stay here again. If you come here expecting 4 star or to look exactly as the pictures suggest e.g. brand spanking new, this isn't likely to meet your expectations if you are after fancy hotel. But if you're after value for money in Waikiki, a clean room to stay and a budget to stick to, and a laidback chill atmosphere that feels like you are at the beach, this is a great choice. We regretted that we weren't able to stay in this hotel for our entire stay in Honolulu. The one we went to after we left Aqua (Pacific Marina Inn) made us wish we had been able to stay at Aqua.

loktay (Playa del Carmen, Mexico) 01/01/2020

We booked a last minute trip to Oahu over Xmas week and then realized that everything was full and expensive. We were able to get a room at Aqua Aloha Surf. It is a good hotel- they have a hearty breakfast with Asian lunch food as well as good pancakes (we got tired of it after a few days). It is a great location and the service was mostly very good. They have laundry facilities in the basement, cold water in the lobby, and free movie rentals. The deluxe room was big enough for a family of four if you don’t mind a double size bed. We got the deluxe room that has a double, twin, and sofa bed. We didn’t try pulling out the sofa but it worked as a single bed. One issue was the noise outside of the hotel. For the first couple of nights we left the glass door open (prefer no a/c) but it was terribly noisy with a bar across the street as well as construction. For the rest of the time we slept with the glass door closed, and a/c on and the noise was no longer an issue. There is a nice place to walk on a canal right next to the hotel, and plenty of rental bikes nearby. Excellent, cheap food everywhere. Overall, a great stay! Room has a microwave and mini fridge.

Oldtimer970 (Port Moody, Canada) 12/24/2019

The first morning I was there I was awoken by heavy construction noise on the 'beach' side of the hotel (203). I would not rent this room to a deaf person! Maybe if you're an early riser it would be fine. Room 313 was bigger and quiet!

shine1978 (Silver Spring, Maryland) 01/19/2020

Stayed in room listed as "luxury suite w/living room sofabed separate bedroom". NOTE- The hotel is a bit "tired" and in need of an update. This was not a luxury suite as was advertised. I knew from reviews to expect it may be "tired" but not to this degree. The furniture in room is old and scratched. The carpet worn. The 2nd floor is actually slanted. You can see and feel that by just walking to our room-Rm 205. The floor in room walking from sliding door to kitchen area is also on a slant, more felt than seen. When I turned on shower 1st morning the faucet vibrated and was very loud. The noise and vibration ceased after 1st use but nonetheless was a bit of a concern the 1st use. The bedroom carpet was worn. The furniture throughout has lost luster years ago. The Fitness Center should really not be called a Center; Fitness ROOM more concise. 2 Treadmills, a cycle and weights. Treadmills did not start but staff able to help quickly and fix problem. Wonderful staff who were all friendly and attentive! If we needed more blankets, pillows, towels or help with treadmills in workout room, they were always quick to respond and helpful. They were all gracious and accommodating. The location is great, however. Across from Hilton Hawaiian Village and walking distance to Ala Moana Park. The IHOP is attached though we never ate there. I do hope the hotel can get upgraded in future.

Jason_1973 (Edmonton Alberta) 01/18/2020

Perfect Location. Clean, there's an IHOP down below. It's about a 25 min walk from the zoo. The closest beach is about a 10 min or less stroll. The room was cleaned on a daily basis. Housekeeping does a very good job in my opinion. It seems like an older property, and it's not as fancy or modern as some of the other properties in the area, but it's still an excellent choice.We chose it because we are a very active couple, and didn't really spend much time in the room besides to sleep at night. I'd have no problem staying here again, or recomending it to my family and friends. The staff was also very friendly and helpful. We travelled from Edmonton, AB. Canada.

shezada2020 01/14/2020

We just got back from a dream trip to Hawaii that became a nightmare because of British airways Avios. Its absolutely the worst airline points system. We converted from rbc avion to avios because we thought we were getting more points. We didnt realize the points expire. Anyway we were stuck and had to use them or loose them. We booked the Aqua palms in Waikiki. It was a the worst rathole i have seen. cockroaches, urine stains on the carpets,broken thermostat so the ac would work sometimes,chewing gum on blankets,stained curtains,hot water tap broken,marijuana smell,very outdated,ants. we had to check out and pay almost $2000 for 5 days at the doubletree just to be able to sleep. I don"t know how they pass inspection to operate. We asked Patty the manager if we could get another room. She was absolutely useless. She said because it was booked through a private owner she couldn't do anything to help. Come on what kind of manager cant help fix the situation. Guy at the front was the only reasonable person that listened to our concerns but couldn't help. this was suite 1110 .STAY AWAY FROM AQUA PALMS AND NEVER USE BRITISH AIRWAYS AVIOS.

VTD30344 01/04/2020

I have stayed at this Hotel for about 75 nights this year. Best value in the area. This used to be my go to hotel until I found bed bugs. I notice that the room smelled liked pesticides for a couple of days. I found them 3 days later. My main issue was that they knew they were there and didn't tell me. That's why I can't stay.

evelynpadil (Miami Shores, Florida) 12/12/2019

My third visit to Hawaii but my first stay in Waikiki. The reception desk staff are always available and friendly. Their was a Marathon the next day we arrived but everyone was excited and again friendly. Big change from Miami. (Sorry) the cost and location was good for the long stay.

excessbaggage808 (Island of Hawaii, Hawaii) 01/18/2020

Pagoda Hotel is located on the island of O’ahu. Check-in was very fast. All employees at the Pagoda are very nice and accommodating. Especially Ron. Look out for him at the front desk. There is a $200 security deposit. You have an option of paying cash or charging it to your credit/ debit card. Cash security deposits are returned to you upon checkout after the staff checks to make sure that the room is not trashed. It takes several days for security deposits placed on your card to be returned. WiFi is free. There is a small pool, a laundry room and a mini convenience store located on the ground floor. There is also a free DVD dispenser on the ground floor. DVDs are loaned out one at a time. Free daily local newspapers are located right next to the DVD dispenser. Free sunscreen is also available from the front desk. There is also a free, air conditioned shuttle that stops at all other Aqua properties. The drivers are very nice and are more than happy to give you advice on what to do and where to eat. Since there are numerous Aqua hotels, the stops will vary. You can check the shuttle’s route progression on the screen that is in the hotel’s lobby. The shuttle usually stops at the Pagoda every 15-20 minutes. Consider using the shuttle if you want to check out Waikīkī and other areas of Honolulu. There is also a Pagoda restaurant that “floats” on a koi pond. Buffet and ala carte is available. Prices are reasonable and be sure to ask for the restaurant coupons upon check-in. Parking is located across the street right next to Ross Dress For Less. Our room was located next to the elevator and there was no problem with noise. Our room was clean and included a microwave and mini fridge. Housekeeping and maintenance is very quick and friendly. The Pagoda is in walking distance of numerous restaurants, stores, nail salons, Don Quixote, Wal-Mart, Ala Moana shopping center, Walgreens, and Target. Choose the Pagoda if you would like affordable accommodations and a very welcoming staff.

John J (Hilo) 01/10/2020

Hotel is old but nice. They wrap blankets in sheets, but carpet looked dirty. In room microwave oven and frige. Free parking and great location. If you're kamaaina, they have special rates usu. lower than anything on internet. each room has 2nd sink and small counter OUTSIDE the bathroom. Makes getting ready to go out quicker for families. Microwave oven and frige make eating leftovers easy. Grocery store 5 minute walk away. Walmart, Samsclub, Ross all across the street. Not as nice as big name hotels.

BernieMat (Cohasset, Minnesota) 01/06/2020

This is a 12 story hotel within walking distance of the Ala Moana mall and Waikiki beaches. This is not a new and modern resort, but the rooms are comfortable and the price is nice. Each room is cooled by a through the wall AC unit. Service from the staff is great. For added security, you need to use your room key to operate the elevators in the late afternoon and evening. You pay for parking which is in a convenient garage across the street. The only thing keeping this from a 5 star rating is the age of the facility. I would gladly stay here again.

centralcoastagal 12/02/2019

MOLD EXPOSURE VERY HIGH! We came to the Pagoda Hotel for a 2 day conference. It was suggested we stay at the Pagoda and were offered a special rate for our stay which added up to $179 per night. We were given a "deluxe" room. On the 12 th floor, we found our room and entered to immediately notice a moldy smell. The carpet at the end of the bed was in a small depression, and the carpet itself was wet and spongy. On the interior of the A/C window unit you could see it was covered with black mold, and there was actually a huge - 1/4 inch mold spore hanging on the edge of the window frame, just above the a/c unit. There was mold coming through the paint on the ceilings, walls, and in the shower the mat was circled with mold. It looked as if a recent paint job had been intended to cover the mold seeping through. Attending our conference in the room above the Koi pond was no better - mold smell blowing all day through the a/c, with many of the attendees complaining about trouble breathing, raspy throats, and hoarse voices by day 2. By the end of our stay I was so sick that I was unable to speak directly with the hotel staff, altho they did a great job of ignoring us as we checked out and waited for our ride to the airport. Now that I am home and beginning to feel better, I am following up so no one else has to experience this dangerous place. MY ADVICE IS DO NOT STAY HERE. MOLD EXPOSURE IS EXTREMELY HIGH. I have attempted to contact the health department, and have yet to speak with an actual person. I have today called corporate office for Aston Aqua, the owners of the Pagoda Property and await a return call.

sia g (Devonport, Australia) 11/20/2019

We flew in from Australia at 6:30am and even though our room would not be ready till 3pm, Carlos looked after us and we were able to get a room at 10am. After a 9 hour flight with 2 kids, this small gesture was AMAZING! He made the check in experience quick and easy. My daughter had a virus and vomited on the bed... the cleaning staff fixed our bedsheets straight away and we are so grateful! The staff are friendly and we come here all the time because of our experience. 100% recommend this place if you have small children!

hartandrea1988 (Yakima, Washington) 01/24/2020

The rooms have never been renovated, simply gross. The roll aways were disgusting and in the worst condition. We slept in our clothes and did not shower because it was so awful. They charged an additional Amenity Fee upon check in! Lol - what a joke.

k20202020 01/24/2020

I never write reviews but being there was such mixed reviews and we were staying so long the price was ok and so I decided to book. Room was tight. The bathroom didn’t even have a real door it was a folding thing. The shower had cracks and mold inside. My parents room was the same but they kept finding cockroaches. We asked them to spray but I’m sure it wasn’t done as they kept finding them every time they walked in. My friend said the pent house is probably the only room in there that’s modern and up to date with no problems. Rooms looked nothing like the website.

Eileen S 01/17/2020

This place needs to be torn down and rebuilt. Nice location but nothing works and everything is old and dirty. Lobby was done nicely. Rooms were getto. Carpet is old and filthy, don't walk on it. Nothing worked. AC was minimum and maintenance was asked to check. Offered fan but outlets didn't work. Phone didn't work, TV controls didn't work. Ice machine was in the parking garage. Parking was overpriced.

diveeatsurfshop 01/16/2020

Front Desk were very nice. Bell Captain, Housekeeping were very friendly too. Location was very convienent. Close to international Market easy access to everywhere. Amenities were good too. Room had kichen,and a nice size fridge.

bbmatsudo 01/14/2020

"I have no complaints as the price is low, but I would like you to improve the lack of electricity in the bath and the peeling of the paint on the toilet seat." The staff's attitude was friendly and very good. "The entrance and the entrance of the room are a little harder to close, so I think it needs to be improved."

kjh259 (McMahons Point, Australia) 01/11/2020

This "old lady" was the first high rise in Waikiki and the hotel featured in the original Hawaii 5-0. Situated on the boat Harbour next door to Hilton Hawaiian Village, its location works well for airport drop off, proximity to Ala Moana Mall and Lagoon in front of the Hilton. Though dated, rooms well equipped with full kitchen, small bathroom, beds firm, lack sound proofing with rowdy neighbours. Also we've been advised that we cannot use our NAB Traveller card to settle bill, which is preloaded with USD, which we always use when travelling as it avoids multiple exchange fees back to AUD. Other hotels we have stayed in, in Hawaii do accept this card. Will most likely go back to Hilton Village next time. This is our 5th trip to Hawaii.

saltone (Tasmania, Australia) 01/09/2020

Not impressed - stayed October 2019 and while the view was great and had everything we needed, the floor (including balcony) was filthy, the air con drip tray kept overflowing on to the balcony below and we got a violation, even when we thought it had been taken care of, got another one with a not so nice message. The air con itself was mouldy (I don't know if that is the correct word, but definitely unhealthy), the shower head had a calcium build up, the shower had cracks in the side tiles, the light switches were dirty, as were the curtains and sliding doors. Bugs did appear but there was bug spray available. My recommendation would be to stay elsewhere unless renovations had been done, or it had a really good clean.

JER154984 (St. Catharines, Canada) 01/06/2020

Very happy with accommodations. We had a room with a king bed and pull out sofa and small kitchen area. Laundry facilities on the same floor. City view room. Didn’t mind the constant home of traffic below, don’t even notice it after awhile. We have had drinks and dinner in Cinnamons, the outdoor patio if comfortable and a nice evening gathering space. Live entertainment is offered some nights. We have taken a couple of Roberts Hawaii tours that pick up right out front the hotel. We also used the Waikiki trolley lines for sightseeing. No need for a car at this location. Easy walking distance to many things. I would stay here again.

418tonij 01/05/2020

Sadly there is not one pleasant thing I can say about this Studio Condo. This was my experience. 1. On walking in the condo and there was a very stale smell, as if the room had not been cleaned. 2. On retiring, the bed was disgusting. A very strong male odour which permeated in the pillows including in the sheets and duvet, as if they had not been washed. Day 3 I found the time to wash the lot as I could not tolerate the unclean bedding , 3. The Air conditioner was unable to be left on at night whilst sleeping due to the loud noise, a square box inserted in the fixed glass on the floor to the outside on the balcony. 4. Unfortunately the balcony door was not able to be left open during sleep time due to the street noise of cars and people, and the studio was on Floor 14. 5. Day 4, the toilet overflowed, with use of the toilet appropriately and only using the toilet paper provided. Fortunately, I had many of my family also in the hotel and had respite when required. I was very disappointed with this studio condo and paying $2400.00AUD for the week, I do expect clean and up to date bedding and a toilet that functions. All in all, in my view, the owner needs to pay attention to detail and check on cleaning quality. Also, please toss the fake plastic flowers!

kellyk36 (Winnipeg, Canada) 01/03/2020

We rented 829, 813, and 817. The rooms were ok but most of the stuff was well used. The toasters didn’t work and the beds are just ok. The view in 829 was great if the marina but you couldn’t see the Hilton lagoon for fireworks. The internet wifi in room 813 was basically useless. The valet parking is 28$ per day and they get your car very quickly. Great deal that is for sure. I would definitely stay here again but would not stay in 813.

amandar692 (Melbourne, Australia) 01/08/2020

Over 20 years we have been visiting Hawai’i and try to stay at The Circle for part of our holiday. All about position position right on the beach , easy walking distance to all main parts of town. Friendly staff, clean , safe, affordable, we love the little circle on the beach .

minyonbo (Seabrook, TX) 12/30/2020

Small, but clean hotel right across the street from Waikiki beach. It has no pool, but who needs a pool when you’re that close to the beach! Be sure to get an ocean front room, it is worth it! The location is within walking distance of many shops and sites.

FiveStarPA (Brisbane, Australia) 12/11/2019

Our family of 4 stayed in this hotel and have loved it. We upgraded to a full beach view and it was worth it. Its an older hotel with no pool or bar etc but has been great. Amazing views and is perfect location. . It's a small hotel with car park underneath. The rooms are small however very clean and tidy. The beds are fantastic all 4 of us have slept very well. TV is only basic chanels but you can hure movies or playstation.. We love that you just walk across the road and swim in the most beautiful water. No noise comes from the street despite the fact you are on the main drag.Definitely value for money. We would stay again.

Stay478995 12/06/2019

Arrived in Waikiki around 10am and thought I'd just drop my bags off until 2pm check in - Jay at reception offered me an upgrade to Oceanfront for $25 per night - of course I took it! Very fast check in, very friendly AND I got to check into my room straight away! The views are to die for, one of the best value for money hotels on Kalakaua Ave (imo). Kamaki is just awesome too! The room was clean, beds super comfy and the bathroom supplies were Hawaiian Tropic so I'm happy as! Lifts run better than other hotels I've stayed in, Eggs n Things is directly downstairs, you can order your food and they'll deliver to your room (rather than waiting ages in line as it's so popular). Beach towels are provided, beach is right across the road. McDonalds is a one minute walk away as is an ABC store. The noise from the streets aren't too bad (I was on the 13th floor) and the aircon is great too. All in all, I had a great experience at Aston Circle Waikiki and would recommend it to anyone!

MagKH 11/29/2019

Even the word Terrible can’t fully describe my experience with this hotel. It was a nightmare. I stayed at this hotel for one night and I woke with red spots of my legs, obviously they were bug bites. I complained and here are some highlights on what the GM said to me: “Flea is everywhere.”( He said it more than twice.) “Those marks (bug bites) on your legs don’t seem serious, they all should be gone by the end of today.” He asked a few times if I had been to the beach and I answered him a few times “NO!” More important, He had never said sorry to me, no apology at all!!!! May be Flea is everywhere to him as a general manager in this hotel. I have been to many hotels and this is the first time I had bug bites from a hotel. I only stayed in this hotel for one night and all those bug bites scars leave on my leg forever!!. Flea is everywhere? Probably it is true to this hotel. Furthermore, He said my one night stay cost will be covered by the hotel, but until now ( almost two weeks already) I am still charged for the cost!!! I am so upset and angry !!

davidgQ339XP 01/08/2020

First of all, this hotel use to be dorm rooms that were then converted to a hotel. Narrow hallways, low ceilings, smelled, no quality to the rooms. The location was not good. The Waikiki Beach area is amazing, great shopping, restaurants, night life, landscape, etc. Stay anywhere near Waikiki Beach.

VillageGypsy (The Villages, Florida) 12/19/2019

We selected the Aston for the night after our Pride of America cruise based on convenience to airport and Pearl Harbor (15-20 minute drive), and the lap lanes in the pool. Obviously oriented toward business travelers, there was little activity on Saturday night. Our suite was on 31st floor with nice view of the mountains. Separate bedroom with TV had glass walls and sliding glass door to living room (possible safety hazard). Living room had no couch or TV. But did have dining table and full kitchen. The parking garage was tight, with 10 levels. We were charged $25.00 for the night - reasonable compared to Waikiki hotels. The ambiance around the pool (open air on 11th floor of connecting building) was excellent with 3 palm trees and other plantings, and rock mini-wall as outside shower. The quality of everything was very high, and we were glad to have chosen it rather than something less well maintained but slightly closer to the airport.

S2778BVmikep (Honolulu, Hawaii) 12/05/2019

The apartment was as advertised. I am very pleased with the amenities, the cleanliness and the views. Centrally located and within a walking distance to Ala Moana or Waikiki. Friendly and helpful staff. I strongly recommend it!

Dryside (Spokane, Washington) 11/23/2019

Our stay was driven by a need to go to Queen's hospital and for that purpose this location is excellent. Staff at the front desk were very friendly and helpful. The room was very clean, the bed excellent and the layout with a separate bedroom was also very nice. Some peeling paint on the bathroom cabinets and the kitchen could have been a little bit better stocked - - but it was workable for what we needed. Location, location, location- - if this location is what you need or want then this is the place to stay.

RobertoFeusi 11/14/2019

we chose this hotel because it was close to the Kulikani hospital and my wife was released at 05.00 am from emergency therapy. When she checked out 7 hours later the hotel wanted to charge 2 days. On the room there was no drinking water and also otherwise no service was attainable early in the morning (shower didn't work) . All this to 220$ per night. In emergencies like this never check into this hotel, rather into a hotel in Waikiki.

T6XTjeffj 01/21/2020

Room/Hotel is well located in the Southern end of Waikiki. 1 block from zoo, beach, restaurants, coffee, etc... Room itself left a less impressive imprint with very dated kitchen, broken drawers (at least the ones you could open), Broken cable on TV so neither TV worked, mold in shower corners, broken slider on bedroom divider, and hotel hallways never cleaned by staff (ie, vaccumed) the entire 7 days we were there. (dirt, food debris, small pieces of glass, etc.. all on floor the entire time we were there without ever being cleaned up). Beds were hard and creaky - felt more like cheap Motel beds. Room basically needs a full update. Pool was busy, with only 1 out of the 2 hot tubs open for use without explanation. And if you are in a rush, even with 4 elevators, you will need to be very patient. Can be waiting more than 10 minutes at times mid-day. Still gave it a 3 out of 5 simply due to the location, and the minimal time spent in the unit.

Talzie (Wellington, New Zealand) 01/19/2020

We stayed here for 11 nights in January 2020. For the price of the room, location and amenities, it fit the bill for us. The room was large, had a full kitchen, and the bed very comfortable. The decor was tidy, if not a bit tired. The wall above bathroom rail looked as though the rail had been ripped off the wall and hastily re-patched. The pool and spa area was simple and appeared well used by all guests. Unfortunately for 3 days during our stay the pool/spa area was cordoned off without notice. Noise from the road was incredibly noisy in our room on the 21st floor. I think this is just a Honolulu thing - the streets were busy almost around the clock. The soundproofing between rooms was great, we didn't hear any guests during our stay. Location of the hotel is good - one block from the beach & Waikiki strip. Great restaurants nearby - check out Lulu's for dinner and happy hour.

nikolek2015 01/02/2020

Condo style accommodation very bright and spacious. Has a living room, full bedroom, kitchen with oven, dishwasher, full size fridge utensils, coffee maker and lots of storage space.  Washroom is a bit older in terms of features the water pressure was just ok. TV, wifi, safe, iron and ironing board all in the room. Location is very convenient only 2 blocks from Waikiki beach and 2 blocks to all types of shopping: Nordstrom’s Rack, Macys, Ross and even upscale shops such as LV & Omega within 10 minutes walking distance. Many good restaurants close by as well as ABC stores. There is a convenience store and coffee shop located right in the facility. There is a pool, tennis court and laundry facility right on site.

Bondies (Brisbane Region, Australia) 12/25/2019

We stayed as a family having booked the apartments many months in advance. Having seen mixed reviews we did have some concerns, but found the staff friendly, the location great and our apartment being very roomy, clean, good quality fittings with a great outlook. Housekeeping staff were always prompt, friendly. We opted for the King & sofa bed option. Sofa bed was good quality queen which was very comfortable. We were on the 23rd floor, overlooking the pool etc. Just a few minutes walk to the beach, also many food outlets in immediate vicinity by including Burger King, McDonalds, Denny's, Domino's and a very nice 24 hour restaurant across the road at the Hilton Waikiki. In house coffee shop and convenience store. Waikiki Trolley stop around the corner. Laundry located on each floor $2 per load. We loved our stay, would highly recommend and would stay here again.

Rae C (Reno, Nevada) 11/22/2019

First time staying here. I just picked it from the internet. There are great and very helpful! I had a problem with my bill at the end of our stay. The manager came out and let me know what had happened and adjusted it for me. (It was a typo.) Beautiful hotel!

jackieggrafe (Pickering, Canada) 01/24/2020

Hotel had a good reception area. No problems checking in. The room was clean and had a kitchenette so we were able to make a meal in the room. This saves a little on cost. The concierge was amazing and so helpful. We were able to get to a few tourist attractions. Only problem was that we didn't realize it was a no smoking building. But they had a designated area outside. The pool was small and not a lot of chairs available.

W7902DEcarolb (Long Island, New York) 12/11/2019

Great experience here! Extremely clean spacious rooms, friendly staff and possible upgrades! A walk to the beach and Luana supplies the beach towels! Very convenient for shuttles right outside the hotel. A walk to shops too....already booked again for next year!

Tim B (Jakarta, Indonesia) 12/10/2019

I strongly recommend the Luana Waikiki hotel. The hotel has been there a while and is very comfortable. The room I had included a kitchenette which was great to have. It is next to Fort Derussy Park which is a large green space in Waikiki. This is a good option for people who don't mind not being right on the beach and would like to stay in a bit of a calmer option.

5travellersGatineau (Gatineau, Quebec) 12/08/2019

Located right at one end of the "strip", so much less hectic, but still close enough to the activity. The hotel is clean, and comfortable; some renovations while we were there, but nothing bothersome (seems the hotel made sure of this). The staff is very helpful, very friendly and knowledgeable. Housekeeping was good. Rooms have been renovated, but a microwave in each room would be a definite plus. Pool is great and clean. BBQ area is clean and functional. There is a "meet and greet" three nights a week (wine, beer, cheese and crackers & entertainment) what a nice touch. Vouchers for the restaurant attached to the hotel is a great perk. Beach is a less than 10 minute walk. Stayed there for 9 nights, would certainly do it again.

Sayyes3 11/16/2019

The Staff treated me Like Family Or A like a Good Neighbor, It was easy to talk with them every day while my stay which was for more than 45 Days...They offer Free bike and Dvd movie use..Weight room and pool...etc. Gas station and stores Next door and the Beach and Shopping Only I Mean ONLY a Few blocks a way Like 5min In a Car!!! You can See the Ocean From my balcony.... I would like to Thank All of the STAFF Here I MEAN ALL and these are some // Martha,KIM,James.W,Jessica,Joan,BETH,JACE,REbecca,TONY,JESSE,JOHN,AL JOHN,ALEXIS..etc Whole staff Made Me Welcome and Safe and I look forward planning my next time Here.. WKMoody Rm 1014 oct 8 - nov 22 2019

guruavtark 01/20/2020

We booked through a third party and had to pay some hidden fees so our cheap rate wasn't so cheap, be careful with this. Otherwise the room was nice, the location was great, and the workers on site were all great. We had a blast and everything went well aside from a few things outside of their control. Pros: Nice pool and hot tub, great BBQ's, nice workers. Cons: Hidden fees, slow elevators during peak hours, and the parking structure not operated by the hotel was awful. They had no idea what they were doing and didn't keep track of anything so they continually tried to overcharge me. Be very careful as they seem like crooks trying to get extra money out of you and frustrating you until you give up.

James L 11/25/2019

We stayed in a suite with a view of diamond head. It had a lot of room and was comfortable and felt like being at home on vacation. It was close to all of the Waikiki attractions and had great views. What really made it remarkable for us was the staff. We went to the rooftop reception and the sunset views were spectacular. While we were there the staff was very helpful and gave us a lot of information regarding restaurants and tips about tours and getting around. The pool was nice and never crowded and the beach was nearby. You can get beach towels and chairs at the desk. It felt like staying with friends more than at a hotel.

highdeez (Melbourne, Australia) 11/21/2019

Picked this place solely for its affordability and the nice looking pool. Important for expensive and hot Waikiki. Hotel is well located for shopping with the beach a 10 minute walk. Rooms have been updated and a good size but missing a bedside lamp due to the bed being uncomfortably close to one wall. Was missing a TV remote and a HDMI cable for our free DVD rental but was fixed promptly. Air con was present but in a cheap and extremely noisy after market add on. Would benefit from a ceiling fan. My major bug bear however was paying the $200 "resort fee" which was non-refundable to then find out from a notice in the lift that the pool and spa would be out of order for our whole stay. No mention of this from the staff or even a reduction in the fees to compensate for this. Resort fee is a joke, considering their free shuttle seldom arrived and the route too complicated, so we took the public bus which was quicker. I realise that the pool needs maintaining but some compensation needs to be made to customers staying there as having a functioning pool is pretty important in a place like Hawaii. A good budget hotel but it might pay to call the hotel to make sure their pool is in working order if this is very important to you.

rickt2311 (Melbourne, Australia) 11/13/2019

We stayed here for our last 4 of our 14 nights. Our requests when booking a year ago was HIGH FLOOR WITH VIEW. Well we certainly go that! The room is basic but had everything you need & plenty of stations to charge your devices. Air conditioning was on 24/7 & was beautiful a cool. Kitchenette was laughable just little fridge, microwave, kettle & 2 burner cooktop sink was bathroom sink to use. Didn't mind us we never used it anyway except to keep our drinks cold in fridge. Loved that there was a shop on same level as pool which was cheaper for smokes for my husband than anywhere else. Grabbed some nibblies from there too. It's a bit dodgy everyday there were police officers & cars(one day at the one time we counted 6) there looking for some girls (prostitutes) & going up & down the lifts 1 day they even had the fire department come too. Every day we had to complain about not having hot water to shower. Our last morning we had to be up at 4am to catch our 8am flight back to Oz & we had cold showers AGAIN. Very close to main shops & restaurants. Never used pool or BBQ area we were all about exploring especially coming all the way from Australia no time to sleep except when you have too. LOVED the concierge desk they were very helpful booked a couple of tours through them.

Jackjasa 11/06/2019

Fantastic views of Ala Wai Canal, the sea and the skyline. Great pool and BBQ facilities and the staff and activity booking desk was helpful and knowledgeable. A very short walk to the beach and major shopping and T Galleria where the Trolley buses depart, so very central to get around easily.

871cruzr 01/07/2020

Don't be deceived by the pictures posted online!!! Definitely on the contrary and were taken probably 30 years ago. It needs a complete renovation. Because of the scary condition of their one and only elevator, we used the stairs all the time. The only thing nice about this place is its location.

Z2025TEmichaelt (Honolulu, Hawaii) 12/23/2019

This place is horrible. Filthy. You just feel dirty staying here. Male front desk agent at night was very rude. No deadbolt on door. Toilet made noise all night. NO CLOSET OR HANGERS EVEN!!! No outside guests after 10pm. Very limited parking. Will never stay here again and suggest you don’t either.

ellenleffingwell 11/23/2019

Dated hotel, needs some updating. A little less expensive than other hotels in the area. Coffee provided was Excellent. No frills but all we did was sleep there anyway so it was fine. Walking distance to a beach. Long but walkable distance to the shopping. Elevator was clunky but worked. Covered parking area a bit small but was nice to have. Did not like paying the $30 extra a day for parking. And was not expecting an additional $130 cleaning fee, but we had booked through a different site, not Ewa directly.

James L 11/03/2019

The Ewa Hotel reminds me of a cross between some places I've lived. I've lived in cinder-block military barracks, and I've lived in an old building in San Francisco. Like the SF apartment, it's close to natural beauty. One of the reasons I chose the Ewa between the lower-cost hotels is that instead of window air-conditioning units; noise right over the bed, the Ewa has quieter units, and they work well. The other reason is proximity to Waikiki Wall / Queen's Beach. The cleaning staff is excellent and pro-active about removing wet towels to keep humidity down. One disappointment - the roof deck is not handicap accessible - the elevator stops the floor below. During our stay, the other guests were friendly and the staff was excellent. Advice from another review - get a balcony unit! Even though the balcony is small, we were very glad to have it.

sfmattyb (Los Angeles, California) 10/24/2019

This is another of the old-and-tired Waikiki hotels in desperate need of renovation and TLC. The price was right but you basically get what you pay for. Good location, on the quiet side of Waikiki and close to the beach, but definitely no frills and no amenities. The room and property overall are tired. The front desk staff all seemed less than excited to be there.

Bluesacred 01/23/2020

Due to an early morning flight arrival we got to the hotel about 8.30am and due to a long tiring flight we just needed a room to shower and rest. The receptionist wasnt very helpful she just says checkin time at 3 and I cant promise anything early although a NOTE was stated on our accomodation booking due to an early arrival the hotel will try for an early checkin. We waited around the lobby area very exhausted. We went for a walk around the city and kept coming back and forth to the reception if by any luck we can get checked in like 11 or midday. The receptionist (I forgot her name) she did not acknowledge us at all during the numerous times we popped about around the reception area. She didnt have the decency to at least offer us a snack or water from the lobby as we were very tired after a long flight. Cases like these the front office or especially the receptionist shouldve prioritised our room. Hotel has to make guests happy and go out of their way to attend guests needs in every possible way. She could see we were exhausted and kept going out and coming back again and sitting around the lobby waiting. Never did she come to update us on our room and ask how we are etc. Im thinking of our elderly folks what if this was the case with them. Will she neglect them the same as she did to us. Finally we got checked in after 3 when we came back from lunch. Room was ok but an old musty smell lingered throughout our stay. Housekeeping staff were awesome and cleaning standards superb. The other downfall to our stay was the breakfast. No real hot food for breakfast. Like eggs and spaghetti or eggs and bacon. The dusted donuts they had couldve been replaced with cream donuts or savouries on other days. Also the breakfast was always full and not enough space to accommodate the guests. Guests had to sit round the pool area or near the reception area due to lack of tables and chairs. This is the first hotel I have stayed at that breakfast is only 2 hours. Very shocking!!! At least 6 to 10am or 7 to 10am. Guests want to sleep in but have to attend breakfast as their aware its only for 2 hours and want to make their moneys worth. The breakfast staff need re training again in all areas. There must be a staff waiting on the guests and clearing dirty plates. Most of the time dirty plates are not cleared for 10minutes or more on a table. Very poor service. A tremendous mahalo to the housekeeping staff and also to the pm shift receptionist the small short european female and the asian guy who were always helpful and politeful.

JohnnyAywah (Guildford, Australia) 01/08/2020

Excellent location in the heart of Waikiki. We had a junior suite with two double beds and a pull-out, perfect for the five of us. Great complimentary WiFi and you even get a free breakfast at no cost (toast, cereal etc but good enough) Olivia at the front desk is a Goddess and Carolyn is the most amazing concierge you will ever find Thanks for a great holiday guys, we will definitely be back!!!

MA2177 (London, United Kingdom) 12/29/2020

1013号室に滞在しました。Lewers streetは繁華街でどこへ行くのも便利、カラカウア通りとクヒオ通りの間という抜群のロケーション。それでこのお値段なのですから、文句を言うのは野暮というものです。スタッフはフレンドリーで、The Busのためやチップのために両替を頼んでも快く引き受けてくれました。 その上で、いくつかケアしておくべき点を挙げます。朝食は無料ですが、シンプルなパンとペストリー、フルーツとジュース、コーヒー紅茶のみです。ハムやチーズはありません。また、日本名の男性スタッフさんがいらっしゃいますが、二世の方なので日本語はお勉強中とのことです。斜め向かいのパブは3:30amまでライブをしていますので普通に騒がしいです。プールは小ぶり。バスタブはあり。アメニティにボディクリームがついているのはGood。唯一困ったのは、どうやらテレビ台に虫の巣がありまして、コーヒーメーカー周りと台で毎回小さなシロアリのようなものを見かけたことでしょうか。累計50匹は潰しましたが、きりがありませんでした。駆除してほしいなとは思いますが、まあ、このお値段ですから、異常に高いオーシャンビューのホテルに泊まるより賢明だと思っています。Amenity Feeは1日25ドルかかりますから、予算に織り込み済みで滞在してください。 Hi, please could you expel the aunts in Room 1013. I have killed more than 50 but there are still many.

helenbB9318AP 12/25/2019

I must let any visitors to Waikiki know to book into a hotel called Aqua Oasis. We had an unfortunate incident occur at our previous hotel Aqua Ohia. We stayed one week and were going to extend our stay for a further 4 days but as they had no hot water for our whole stay we decided to cancel. Instead we were given the name of Aqua Oasis and I spoke to Olivia on reception and my goodness what a difference in attitude and totally helpful. The rooms were clean, we had lovely bathroom facilities and with hot water and included in our price a Continental Breakfast. I cannot stress the wonderful attitude of all the staff at this hotel and in particular Olivia. I would definitely stay there again and recommend it to any other visitor intending to find a medium priced hotel to stay in and close to all shops, restaurants etc. Also a bonus is that we entered the Bishop Museum by showing our hotel swipe card.

854karinp (Sidmouth, United Kingdom) 12/23/2019

This hotel was amazing value and very close to Waikiki beach n shops with public transport near too !! Clean and breakfast was good but not much choice as we knew !! Staff were very helpful and friendly and room clean !!