Fantastic Employees - Lot of Issues
tsaoh (Arcadia, California)
I hate writing bad reviews. But I try to keep all my reviews fair and genuine. Overall, a sub-par experience. Positives - every employee there is incredibly helpful and they do their best with what they’ve got. Negatives: 1. We used to stay at the Kahala, Halekulani, or Trump whenever we visited Waikiki. I have to say this section of Main Street is meaningfully worse. Within 3 min of walking in the alley behind the building, 8 out of the 10 people I walked past were either high or homeless. Also saw a drug dealer dealing in broad daylight. This is not an exaggeration. 2. The hotel is super small. One unit per floor and only 9 units. The rooms are tight and you feel like there are no amenities. You can schedule the pool for your own family, but the “pool” is maybe the size of 5 jacuzzis. 3. Breakfast is the worst I’ve had in North America. My prior worst was in Italy, but this was really sad. We went once and didn’t bother going the next two days. 4. Second day, pressed the “Clean room” button as we left at 10:30 am. The room was not cleaned six hours later when we returned. 5. When I checked in, I told them that I’d like to see if I can check out at 1 pm. They didn’t really give an answer, though they booked the return car at 1 pm. They also booked a surfing lesson for my kids from 9-11 am the day of our departure. When I returned after dropping off my kids at 9:30 am, they told me I need to be out by 11 am because someone is checking in at 4 pm. This is completely understandable because they really run a tiny operation (only 9 rooms). But it does raise the issue of a small operation. They have no wiggle room. I purposely didn’t want to stay at Trump this time around. But sadly I’d have to say I will not return to Espacio even if it was free. This side of the main street is REALLY BAD. No joke. There were homeless people laying on the ground within 20 seconds from the door every single day.
The best hotel I have ever stayed in! Made our Hawaiian trip memorable!
Everything was A+++++++ with this hotel. Every staff member was cordial, helpful, and sincere. I love the doormen, as they treated us like friends! The room: It was so spacious and the amenities were top notch! The bed was super comfy and the bathrooms were luxurious, even the blow dryer was DYSON! I was about to bring my Dyson but nice to know they had that as their standard hair dryer. The toiletries were the best quality and they offer free sunscreen! We were able to use the kitchen to make meals and even BBQed upstairs. The appliances were like what we had at home, super high end and made the stay comfy. The view is beautiful and the private jacuzzi was used every night, while every morning we used our private deck. One thing though, do not expect quiet, it is on a busy tourist street - we didn't mind this since the windows were well isolated. If you're looking to jacuzzi in your private deck in quiet, that won't happen. Location: TOP NOTCH! Walking distance to the beaches, shops, and restaurants. Mugen, the restaurant downstairs was such a memorable and delicious dinner. It's easy to get to places from here and they provide a car with free parking! Amenities: The pool and spa upstairs was super private, we didn't even see another guest when we visited. The view from the pool is stunning! We also felt covid safe with all the wipes and hand sprays. FYI, there's so many amenities, I can't list them all! EVEN SLIPPERS! Service: Best in industry. From greeting, housekeeping, service and doormen, they were all so gracious and kind. We love the friendly and sincere smiles. They also offered us the chairs and beach towels that made our beach visits so comfortable. It was superb! I can't rave enough about this place. I will be back!
Best design and style in Waikiki
JOE J (Tokyo, Japan)
World leading restaurant in building, gorgeous rooms with elegant style. An instagrammer's dream or a relaxing polished paradise. Hotel staff seemed out of practice and was not able to accommodate many of our requests, and were not able to accommodate some of the advertised amenities. Hopefully they will get back into the swing of things soon.
Totally worth the money!!!
bifannybi (Castro Valley, California)
You get what you pay for! This hotel is amazing. The design are way over expectation and they use all top of the line appliances. The view is unbeatable and the services are way exceptional! All the staffs were extremely professional and friendly. We can’t wait to come back!
New favorite hotel in Honolulu!
Having stayed in a Four Seasons property the night before I checked in to ESPACIO, my standards were high – and ESPACIO far surpassed them. From the moment I arrived to the time I departed, the entire staff provided a seamless experience that left me impressed over and over again. The hotel’s butler, Wesley, was more thoughtful than I could have imagined, arranging an incredible in-room breakfast that delivered on even the smallest of my preferences. Then there are the rooms – expansive suites that cover an entire floor complete with a roomy private balcony and outdoor Jacuzzi. I woke up to the most incredible view of Waikiki Beach. It’s amazing how you can feel so relaxed and at peace while situated in the middle an incredible, cosmopolitan city. Don’t miss the rooftop infinity pool (there is a spa on the same level) and onsite dining at Mugen – all very worthy of a visit. , I’ve never been to a hotel with more thoughtful, personalized service and amenities. Considering there are only 9 rooms, I feel very lucky to have secured a reservation and can’t wait to come back.