Califamily2015 (San Francisco, California) 01/03/2019

My teenaged kids stayed here recently with their grandparents. They thoroughly enjoyed their stay at this updated hotel. The staff were so nice and helpful including when my mom hurt herself (far from the hotel) and needed assistance getting back to her room. Can't say enough about the warm welcome and excellent customer service at this hotel. We are definitely planning another stay there!

Tour52414336030 01/03/2019

I love staying at the Surfjack for my business trips to Honolulu. Every time, everything about our stay is just PERFECT! From the moment we arrive, we are treated like family, are well taken care of, and are instantly comfortable. The absolutely DELISH food and drink at Mahina & Suns is the icing on the cake! Thank you!

Seattleliving 01/03/2019

Took a trip to Oahu with 2 other couples traveling with us. We all had a pleasant stay at the Surfjack - staff was readily available to help, rooms were quiet, and the hotel was walking distance to Waikiki hot spots. Free local drip coffee was available in the lobby each morning as well as free beach chair and towel rentals, which we took advantage of almost every day. The only downside was the lack of a gym, but the hotel offers bikes for rent or you can just do what we did and take a lovely jog along the beach. Special shout-out to Channy-Lyn!! My husband and I were celebrating a special occasion and she helped make it super memorable for us. It's the small, personable things that really stand out to us, and she really showed that she cared. Thanks again, Channy-Lyn!

Dori G 01/01/2019

We stayed at the Surfjack for six nights in a two bedroom suite with our two teenagers over the Christmas holiday. I am not a big fan of huge commercial hotels and this boutique hotel was a great fit for us. Thoughtful appointments in the rooms and common areas of the hotel - lounge areas behind front desk and around the pool, ice water with tropical fruit, reef friendly sunscreen, barista and souvenir shop, towels and chairs for the beach and bikes were all included in our stay. Bikes could use a little maintenance but served our purposes just fine. Staff were knowledgeable and friendly and very accommodating on every level. Great location right in downtown Waikiki, walking distance from beach and shops and food. Everything is expensive in Oahu this time of year so it wasn't cheap, but it was good value. Also liked the consciousness about minimizing waste and protecting the environment and they could do more by adding refillable dispensers in the showers for body wash, shampoo and conditioner. I also think they should give you the tote bag to take home as a keepsake and for marketing purposes. Would stay there again for sure.

NFanto84 12/27/2018

The Surfjack was everything we wanted it to be and more. Great facilities, great staff and great coffee. I can’t recommend this place enough. We will be back to Waikiki and won’t consider anywhere else! Special shout out to Sai! He looked after us and gave so much love to my little boy Jude - pictured below. Thanks Sai, you made this a really memorable trip for my family! Nick.

Culture58844297064 11/30/2018

. . . of the Aqua Bamboo hotel for a six night stay in Oahu. The hotel is unpretentious but clean, comfortable, and well maintained. The location, two blocks from Kūhiō beach, was convenient. Parking was available for an extra fee, although limited and tight. Our studio kitchenette was spacious and well equipped. The staff were all very friendly and helpful.

zora25 11/28/2018

We had stayed 3 nights at this hotel in Waikiki and i found it was very convenient. The location is perfect and we got greeted with attention and warmth. We had a room with 2 balconies and ocean view. The hotel staff are very kind and welcoming. The best quality/price in Waikiki.

chrishV1572YQ (Poole, United Kingdom) 11/26/2018

Aloha! This was our first visit to Waikiki and the Aqua Bamboo Hotel has been the perfect base for us. Booking through the Aqua Bamboo website was easy and everything was ready upon our arrival including orchids on our towels and chocolate macadamia nuts to welcome us. The room we stayed in (807) had been recently renovated and it was just perfect for the two of us with a really comfortable bed, a full size fridge, 2 burner glass stove top, coffee maker and microwave. The outside pool area is clean, well kept with a heated pool and hot tub surrounded by tables, lounge chairs and a BBQ for guest use. The location is perfect as the hotel is 2 or 3 blocks from the seafront, has a bus stop across the road, loads of convenience stores nearby and some super restaurants and bars easily within walking distance. The staff have been fabulously welcoming, informative and happy to help! All in all this has been a fabulous holiday and we highly recommend the Aqua Bamboo if you’re planning a trip to this Hawaiian paradise whether it’s your first visit or you’re a seasoned visitor.🌺

firstpassp0rt (Humboldt, Canada) 10/22/2018

We stayed at the bamboo for 10 nights. Very nice hotel. No complaints. Nice pool area. Very quaint. Very clean. Centrally located in Waikiki. The bus stop is right across the street. A grocery store is just down the block, which I thought was quite reasonably priced.

Jordan H (Chicago, Illinois) 10/09/2018

Recently stayed here for 4 nights and the hotel has a great location, it’s walking distance to everything you need. The beach is a 5 min walk away and all the shopping is located right there on the same road as the beach The hotel is a little older hotels but is kept well maintained and the staff was friendly. The on-site concierge was super friendly and helped us out with booking tours. Pool area is super cute and clean but kinda small and only has a few chairs. Our room was super comfortable and very clean with a nice view of the pool with 2 balconies. I would for sure recommend this place to stay cause it is so close to everything and you can walk everywhere you need to go

Carmel W (Melbourne, Australia) 12/22/2018

I thought the rooms were small and very basic. A very old hotel that may need some renovations. Should have included this hospitality fee in the total cost of the rooms.You don't want to worry about paying extra money to stay somewhere once you arrive. Give it a 6/10

BalajiArunagiry (Columbus, Ohio) 12/08/2018

This Hotel is absolutely fantastic. The Location is unbeatable. You are blocks away from the Waikiki Beach and all the great restaurants , shopping and fun! The Rooms are well equipped and they also have a free breakfast! Hawaii is expensive and the breakfast is fine to cover you and save some money. No complaints! Beds were good. The City Views from the balcony is breathtaking and it's nice and ventilated. Microwave, Coffee brewers and great bathrooms made it a pleasant stay . Staff was extremely polite and helpful. If you are a budget traveler but want to stay in Waikiki in a decent, safe place, this is it!

iamsamlin (Toronto, Canada) 11/19/2018

We decided to stay another night in hawaii. Was not able to stay at the same hotel so we booked this one as it was very well priced and location was not too bad. Requested for early check-in and was able to check-in couple hours earlier (check in time). Vinh got us checked in pretty quickly. Very limited parking. First come first serve. Movie rental was not bad. Old school PS2 system in the room to play games and play dvds. Room was very small. The electricity did not work when we insert our key to the slot but was fix when we returned back to the hotel. Breakfast was alright, but we were to stay here more than 1 night we probably will end up eating out.

lornac207 11/12/2018

Best part of our stay was checking out. Luckily we only stayed 1 night before a cruise and 2 nights after. If we hadn’t booked a non refundable stay we wouldn’t have gone back. Bathroom in both rooms was awful, the second stay - sink was all cracked, no storage for toiletries. Didn’t look clean. Bed uncomfortable - big dip in the middle of the bed. Have a cheek to charge resort fee - I understand this is compulsory but we didn’t use beach towels - breakfast was disgusting. We chose to go out and pay for real breakfast. Not the Chinese restaurant attached to the hotel providing the breakfast. Milk for tea/coffee was disgusting - watered down so much. Very poor quality. Street felt unsafe - directly outside the hotel was constantly rubbish piled up at the side of the road. Although it was only a few blocks from the beach/main shopping street the further you walked along got really dark, homeless people sitting on the grass on way along. Photos on website were nothing like our room, only one tiny lamp in bedroom. Dark and dingy. Windows were slats and when on first floor felt unsafe. Staff pleasant enough but hotel very poor.

Richard D 11/12/2018

Checked in here very late for one night despite incorrectly booking through booking.com on my phone for the following night. It was late and I needed a bed. The clerk on duty, would have nothing to do with helping me change my reservation from the following to the current night. NP. Dealt with the manager the next morning. Still no resolution, but much nicer to deal with. As for the motel. Other than being a little noisy outside, due to various buildings, sirens and an occasional dog bark, it's quiet enough to sleep. Bed for me was hard and was only a twin size bed. Haven't seen them in a motel in a very long time??? Water pressure good for being on the 3rd floor. Breakfast was good. Hot. Diverse in it's selections. Wouldn't be my first choice if I had time to research, but where I was, when I was, it worked.

Zulujasp 01/01/2019

If your young and are looking for somewhere to drop your belongings - party and come back to your room utterly shattered - you may find this hotel ok for you. If your looking for a hotel with OK location and a relaxing feel... don't book this. I agree that staff are quite pleasant... but that's where things stop. It's scruffy, it's very dated and our bathroom smelt bad. We had a small balcony as did other rooms on the same side as our hotel... unfortunately ours had a broken lock and didn't shut out the noise from the traffic below or the chattering... the whoops and the yells, the ramblings and arguments that other guests chose to have on their own balcony's at 10.30pm. Other guests in this hotel seemed to be ignorant to the fact that there we're other people staying in this hotel and the noise, constant door banging and shouting in the halls remained unchecked. We've stayed in 4 different hotels over these two weeks of visiting Hawaii and this has far been the worst. Rooms are unsuitable for thier designed use - terrible lighting (one lamp looked like it had been used as a weapon at some point in its sad life... (pointless cupboards and tables that take up valuable space!).. and the provision of a PlayStation 3 console to be used if required!!?... quite frankly I'd have rather liked a better mattress and some comfy pillows!!.... and window that shut and didn't make me feel like I was actually staying in a tent. If your used to a hostel - this place would be fine for your own bit of space.. if your looking for a nice place to chill after sightseeing - don't come here.

CaseyClaud (San Francisco, California) 12/28/2018

My wife and I came to Oahu for a belated honeymoon during the holidays. We settled on this place because of a combination of pricing and availability, ultimately paying nearly $1200 for three nights of lodging. Resort fees, taxes and surcharges for wifi are NOT included in the listed price... beware! The location is desirable; walking distance to the beach and to most other Waikiki resorts. The lobby is staffed with an onsite tour planner who can quickly book sightseeing and day trips. The staff is friendly and polite. The fact that we found them to be consistently overwhelmed - and thus unable to attend to our various needs in a timely manner - was probably no fault of the staff with whom we interacted. Mismanagement of Holiday demands seems to be the culprit here. Check-in was hectic and delayed owing to a crowded reception area and long lines. We were forced to stand in line twice because no rooms were ready for us by 2 PM when we arrived from the airport. The first time, I filled out paperwork and signed for the room. The second time, after we had taken lunch while waiting for the room to be prepped, we had to stand in line again in order to get the room key. 30 minutes into our official stay, while attempting to enjoy a private moment, my wife and I were interrupted by housekeeping. No knock was heard; they simply opened the door and began to enter the hallway before quickly turning back. Both staff members seemed apologetic when I dressed myself in a towel and ducked outside the room to confront them. Their explanation was that they were checking to see whether or not the room was yet occupied. Communication between reception and housekeeping/service seems to be poor. Another example of this was the following afternoon, when we attempted to use the safe to store our computers. Upon finding that it was malfunctioning, we called for assistance. We were told to expect assistance in 5-10 minutes. After waiting 15 minutes, we left for our tour and spent the afternoon preoccupied with the fact that both of our laptops and other valuables were unsecured. Nothing was missing upon our return, but that is not the point. Everything about this place feels small and cramped. The lobby is small and very easily gets crowded. The elevator platform is in a tiny halfway, where it is nearly impossible for parties with luggage - simultaneously checking in and checking out - to move past each other. The room was tiny, but everything functioned properly except for the safe. The pool/deck area is tiny, busy and crowded. A barbecue area in the corner is sufficient for one medium-sized party or family at a time. The pool itself is more of an L-shaped in-ground tub. It was fully commandeered by 5-6 unsupervised kids entering, exiting, and chasing and splashing each other. Most available deck furniture was not out of splash range. The view from our balcony was away from the ocean, even though we payed an ocean-view rate. Our window faced the mountains and other resort/condominium towers. If we avoided looking down, we could avoid seeing unsightly disposal & personal patio/storage areas associated with at least three residential structures. As of the second evening of our stay, nobody has followed up with us about our safe or touched base with us about yesterday's incident. We are looking forward to spending the rest of our week at another establishment at the other end of Waikiki.

SeoulbigB (Seoul) 12/25/2018

It isn't the Ritz nor Hyatt, but it gets the job done. For about 150 a night, it was a good deal and our experience wasn't so bad at all. a 10 minute walk to the Ala Moana Center that provides all your shopping needs and basic things. About a 10-15 walk going to the beach via Kalia road. And about a 20 minute walk to the heart of Kalakaua Rd for high end shopping and vast choices of dining options. Bus stops to explore the city are all around this hotel too.

madcity3189 (Cherry Hill, New Jersey) 12/18/2018

My husband and I had a comfortable stay. The Staff was friendly and responded quickly to any request. This hotel is close to shopping malls, restaurants, a little far from the center of Waikiki but shuttle was great.( they offered a free shuttle service) . Room was comfortable with a balcony, mountain and ocean view .Room was good, except the shower in the bathtub, it had a safe, microwave and a mini fridge. Hilton Hawaiian village is across the street.They charge a $25 fee for amenities and another $25 fee for parking.

DEdwardR2016 (El Paso, Texas) 12/15/2018

Furnishings are old but clean. Nice to have a mini-fridge and microwave but no wash cloths and very small bathroom. The $26 “amenity fee” was an unpleasant addition to our bill. If you plan to be out of the room most of the time this isn’t a terrible choice.

KCiniglio (Mangere, New Zealand) 01/05/2019

We are a family of 4 and we stayed in a 2 bedroom suite on the 'diamond head view' side of the hotel. Our suite was perfect for a 2 week stay with our 2 kids as it gave us the space and privacy we needed. The 2 bedrooms are huge with lots of storage. We also had 2 bathrooms, both with baths. The kitchen a s dining were great, we even cooked dinner for 6 extra family members one night. Also provided us with a cot for our 2 year old, no extra charge. The facilities at the Ilikai are good, the pool on level 2 is great for young kids as it's very shallow. There is an ABC store, ice cream parlour and coffee shop in the lobby which we went to regularly. Ilikai is a 10 min walk to Ala Mona mall and less than 5 min walk to the Hilton lagoon and Waikiki beach. Staff were very friendly and helpful, even arranging a measuring tape so we could check our son met height restrictions for the Atlantis submarine ride. Lovely cleaning staff too. Really recommend this place and a 2 bed suite for a family holiday.

Deidra M (Hot Springs, Arkansas) 01/05/2019

I have noticed that a lot of buildings in Honolulu are dated, like a throwback to the 70s. So it isn’t unusual that the Ilikai is, too. I stayed in a room here via VRBO. I realize that the room and how it is represented is dependent on the owner of that room. So in all fairness, I am going to review the property as a whole. The Ilikai isn’t hard to miss. It’s pretty monumental. The drive to the front is right off a busy street. They have valet parking at $28 a day. That being said, it offers in/out privileges. We took advantage of this because parking is a headache. The valet service was very quick, and we got to see the same faces quite often. At times the drive was congested, but not at the fault of the Ilikai or their valet parking service. The entrance is very pretty and well taken care of. The lower floors, where the shops are is clean and tastefully decorated. One of our favorite places to try was Cinnamon’s during happy hour. The main hallways where the actual hotel/condo rooms were are clean, somewhat dimly lit, but well taken care of. The walkway toward the marina, Duke’s Lagoon, and other areas is nice to have. Very well taken care of and managed. We didn’t use the fitness facility or pool, but noticed many took advantage of them. The walk to Duke’s Lagoon, the Marina, and Hilton is super short! Really loved the proximity to so many things. We walked to the lagoon to watch a sunset, eat Gilligan’s (shrimp truck), and watch the Hilton fireworks show on a Friday night. Are there other places that appear updated in comparison? Sure. But you’ll also pay for that. Would I stay at the Ilikai again? Absolutely.

dabass06 (Milwaukee, Wisconsin) 01/01/2019

We were in Honolulu, Hawaii over the Christmas holiday to visit our son who is stationed at Pearl Harbor. We stayed at the Ilikai in the "Luxury Sunset-Ocean View" room. I'll start with the positives: The lobby and the various Ilikai shops were clean, modern and were decorated distinctively Hawaiian Christmasy. Rob, checked us in and he was pleasant and professional. Upon entering our 22nd floor room we noticed the kitchen and bathroom were newly updated. The bed was very firm. And probably the best thing about the room was the view. Although we expected an unobstructed view of the ocean, our balcony actually had a partial view of the ocean and a full view of the harbor. It turned out to be better than we expected. This hotel is on a main drag for shopping and is a few blocks away from the beach and right in front of the harbor. Now the negatives: This is not by any stretch a luxury suites hotel. This hotel is terribly old and it needs a thorough (and I mean THOROUGH) cleaning! The walls and carpet in the elevator lobby on our floor were filthy. It was hard seeing so many people walking around barefoot (as is custom here) on this nasty carpet. This room is not a suite. The bed, living area and kitchen are all in one room. It's more like a studio condo. When we walked in, the first thing we saw was the newly updated kitchen. But as we went in further, we saw a worn and absolutely filthy carpet with holes. The curtains and headboard were stained and filthy. The sofa and chair were stained and filthy. The sofa tables were scratched. The night tables were dusty and the lamps had cobwebs. It was like after they updated the kitchen and bathroom, they didn't notice there was another part to the room. It was really very disappointing for the money we paid. One other thing, they made an announcement to evacuate the bldg because a fire was reported. We were heading to the stairwell when another guest came out and said they were on the phone with the front desk who said it was a false alarm. My husband called down and was told the same thing so we stayed put. They NEVER made an announcement that it was a false alarm or gave the "all clear"! In fact they never made ANY announcement after that. There were people still coming out of the stairwell 20 minutes later. Misc. Issues: The door to the room does not pressure close all the way. We didn't hear it click when we entered and when we looked back, the door was just slightly cracked. You'll need to push/pull it close to make sure. When we left the room we noticed several other rooms' doors weren't completely closed either. They have Spectrum cable. Unfortunately you can't access most of the regular channels. They are "available for purchase". There are a lot of local programming channels. The rooms have Sony Playstations that they use for DVDs as well. At check-in they give you a DVD rental card but we never used it so I have no idea how it works. The Cafe they have onsite is old and needs a good soap & water scrubbing too, BUT, the food and service was good. It's more like a diner. The concierge is not really a traditional "concierge" for the hotel. They are really sales people for Shell Vacation (Wyndham) timeshare. They will offer you discounts on certain excursions by getting you to go to a 2-hr timeshare presentation. I would suggest you go directly to your chosen excursion's website and try to book it on your own. You will find that the prices are almost identical. Unless you want to attend a timeshare pitch, skip the concierge. We prefer having a full kitchen when we travel so we don't usually mind paying a little extra, but this wasn't worth it to me. If they give it a REALLY, REALLY good cleaning...I might reconsider.

JillianManley (Kenora, Canada) 12/20/2018

We loved our stay in the Hawaii 5-0 Penthouse suite! There was 6 adults and 3 kids and we never felt tight on space. Things that were ok but could use improvement: The finishes in the condo are nice but showing some wear and tear already and the condo was just renovated in 2017 I believe. I notice everything and the housekeeping company used could do a better job. I noticed certain areas that had been overlooked when it comes to cleaning. The kitchen was stocked ok for items you needed to cook yourself. The one thing it was missing was good pans. It had a few tiny pans only. We had to buy a pan set so we could cook. We left it so hopefully it’s still there for the next person. The other thing, there was a cleaning closet in the condo that was locked. I’m sure that is where there would be a broom and vaccine and cleaning products. We were there 10 nights and had to buy a cheap broom at Walmart and basic cleaning supplies. I’m sure the reason that stuff is not available is so you call and pay for the cleaning company to do a housekeeping while you are there. We did not do that. The lanai is huge but most days it was too hot to enjoy it. Some sort of shade would be nice. It was full sun all day and too hot. The floor burnt your feet. An awning or something would be perfect. But we thought the condo was probably not allowed to have anything like that up there. If you want a tan this lanai is the place to be! The Good!!!! The absolute best location in Waikiki!!!!! Stunning views of the ocean and diamond head. It’s very spacious and well payed out and nicely furnished. You are paying for the view and it is worth it! Lots of space for a large family. This condo had laundry right in the suite! This was amazing. The couch was super comfortable and room for everyone. The outdoor furniture was great. When it wasn’t too hot on the lanai it was the best place to sit and enjoy the views! This condo has the best views of the Friday night fireworks.

Astrid909 (Adelaide, Australia) 12/16/2018

We always stay here on our visits to Hawaii!! The luxury sunset view offers great accommodations overlooking the marina. Handy in suite kitchen is a bonus along with great amenities onsite. Make sure you visit Cinnamons restaurant for the best pancakes and guava mai tais. A Hui Hou or till we meet again. Mahalo!

SaipanG (Saipan) 12/27/2018

The hotel has been there for a long time, so some rooms were being renovated, but it was still a nice place to stay with reasonable price. The most interesting part is over at the Floating Restauraunt's koi pool. There are hundreds, maybe even thousands of all sizes and all colors of koi fish. You can even get food to feed them. Beautiful sight.

SMLWORLD 12/11/2018

From the time we arrived at Pagoda Hotel front desk to checking out was an overall good feeling. Special Thanks to Lynda who answered my call at the very beginning of making accommodations. Lynda provided a Welcoming atmosphere while we waited to be taken care of for our room. Anyone that stays at a hotel knows that all you want to do is get checked in and rest from that long day. Location of Hotel is within walking distance from shopping, eating, etc. Trust you see the value of staying at Pagoda Hotel.

Julie G (Newman, Australia) 11/29/2018

Stayed here for 2 nights on return from Las Vegas to Perth. Stayed here because the reviews were good and the prices was what we were looking to pay. Hotel was a bit old, on check in we were given a room that had ants but they quickly moved us to another room higher up which was not problems. Lovely lady that checked us in, nothing was an issue. The complex is great with a pool and restaurant with a pond that has heaps of fish. The complex had a laundromat which was a bonus. Great location to the shopping mall. Walmart and Ross's across the road, both great for shopping. Walmart had a great Haiwaiin BBQ eatery that was good price and food. Would recommend if you dont mind the older style hotel. Staff great.

retiredorange (Florida) 11/11/2018

You have to accept this hotel for what it is and what it is not. It is not by the beach. It is in a business and residential area. We stayed here as we had family business to attend in Honolulu. It was perfect for that. The rooms were clean, quiet, and the air conditioning was a loud window unit. There is a very small pool and the hotel is attached to the Pagoda Floating Restaurant (a local all you can eat place). The location is good and you can walk to local restaurants and shopping. It is not a tourist hotel, but most of the hotel guests that I saw appeared to be tourists! They charge a resort fee (for what I don't know) but they also have good parking for a very reasonable rate (for Honolulu). I would stay again, but only if I had local business to attend. If I were a tourist, I would stay near the beach.

Camper59257944063 11/04/2018

Good location, and great customer service. Thanks Carlos Acob and Kelly :) The AC was nice to have if I needed it. I really enjoyed the breakfast buffet next door. I'd stay here again. Bring a cash deposit to avoid holds on your credit card.

Passenger01057817294 01/05/2019

Location great, charged additional daily amenities fee upon arrival-unexpected, pool not really usable, front desk staff very busy not particularly helpful, and assistant for tour packages totally unhelpful.

Relax53707419587 (New York City, New York) 01/03/2019

Too expensive for a room like that but good staff members and service. Really good location. Too expensive. Have to improve the showers and light in the bathroom. Nice gift for departure. Cleaned rooms

Gigi L 01/02/2019

This is a 1 star hotel. It's old. Located near a bar so its loud especially on karaoke night. Water is cold in showers. Update is awful. If you need a place just to sleep it's okay. If you'd like a comfortable room. Go somewhere else and pay the extra.

susy7072018 (Punta Cana, Dominican Republic) 01/01/2019

Booked this hotel because it was one of the ones available. The location of this hotel is great but the hotel rooms need major update. The rooms are dirty and outdated. The ceiling leaked and the carpet in that area was always wet. The bathroom door didn’t close well and the shower walls were pealing off. The windows are very thin so you could hear everything outside, so it was hard to sleep at night, but the beds were comfortable. The kitchenette doesn’t have anything useful to cook and the refrigerator is super small. The pool area is also small and the pool water was super cold. The hotel staff was friendly, except for one of the doorbell man. It seemed as he was always upset, he never smiled even after greeting him. Also, I honestly don’t think this hotel should charge a resort fee because it sure doesn’t seem to be no resort, it’s more of a motel.

Travel38784551877 12/31/2019

Bathrooms badly in need of remodel.Water power & hot water were sketchy. Gave us room with kitchenette Not ordered,charged us more. I made reservation for wrong day and staff quickly resolved problem. Ate breakfast at hotel restaurant, not very good. Attitude of restaurant very snippy and rude. Employees at desk were sweet and kind. Great location to all shopping and not far walk to beaches.

KCiniglio (Mangere, New Zealand) 01/05/2019

We are a family of 4 and we stayed in a 2 bedroom suite on the 'diamond head view' side of the hotel. Our suite was perfect for a 2 week stay with our 2 kids as it gave us the space and privacy we needed. The 2 bedrooms are huge with lots of storage. We also had 2 bathrooms, both with baths. The kitchen a s dining were great, we even cooked dinner for 6 extra family members one night. Also provided us with a cot for our 2 year old, no extra charge. The facilities at the Ilikai are good, the pool on level 2 is great for young kids as it's very shallow. There is an ABC store, ice cream parlour and coffee shop in the lobby which we went to regularly. Ilikai is a 10 min walk to Ala Mona mall and less than 5 min walk to the Hilton lagoon and Waikiki beach. Staff were very friendly and helpful, even arranging a measuring tape so we could check our son met height restrictions for the Atlantis submarine ride. Lovely cleaning staff too. Really recommend this place and a 2 bed suite for a family holiday.

Deidra M (Hot Springs, Arkansas) 01/05/2019

I have noticed that a lot of buildings in Honolulu are dated, like a throwback to the 70s. So it isn’t unusual that the Ilikai is, too. I stayed in a room here via VRBO. I realize that the room and how it is represented is dependent on the owner of that room. So in all fairness, I am going to review the property as a whole. The Ilikai isn’t hard to miss. It’s pretty monumental. The drive to the front is right off a busy street. They have valet parking at $28 a day. That being said, it offers in/out privileges. We took advantage of this because parking is a headache. The valet service was very quick, and we got to see the same faces quite often. At times the drive was congested, but not at the fault of the Ilikai or their valet parking service. The entrance is very pretty and well taken care of. The lower floors, where the shops are is clean and tastefully decorated. One of our favorite places to try was Cinnamon’s during happy hour. The main hallways where the actual hotel/condo rooms were are clean, somewhat dimly lit, but well taken care of. The walkway toward the marina, Duke’s Lagoon, and other areas is nice to have. Very well taken care of and managed. We didn’t use the fitness facility or pool, but noticed many took advantage of them. The walk to Duke’s Lagoon, the Marina, and Hilton is super short! Really loved the proximity to so many things. We walked to the lagoon to watch a sunset, eat Gilligan’s (shrimp truck), and watch the Hilton fireworks show on a Friday night. Are there other places that appear updated in comparison? Sure. But you’ll also pay for that. Would I stay at the Ilikai again? Absolutely.

dabass06 (Milwaukee, Wisconsin) 01/01/2019

We were in Honolulu, Hawaii over the Christmas holiday to visit our son who is stationed at Pearl Harbor. We stayed at the Ilikai in the "Luxury Sunset-Ocean View" room. I'll start with the positives: The lobby and the various Ilikai shops were clean, modern and were decorated distinctively Hawaiian Christmasy. Rob, checked us in and he was pleasant and professional. Upon entering our 22nd floor room we noticed the kitchen and bathroom were newly updated. The bed was very firm. And probably the best thing about the room was the view. Although we expected an unobstructed view of the ocean, our balcony actually had a partial view of the ocean and a full view of the harbor. It turned out to be better than we expected. This hotel is on a main drag for shopping and is a few blocks away from the beach and right in front of the harbor. Now the negatives: This is not by any stretch a luxury suites hotel. This hotel is terribly old and it needs a thorough (and I mean THOROUGH) cleaning! The walls and carpet in the elevator lobby on our floor were filthy. It was hard seeing so many people walking around barefoot (as is custom here) on this nasty carpet. This room is not a suite. The bed, living area and kitchen are all in one room. It's more like a studio condo. When we walked in, the first thing we saw was the newly updated kitchen. But as we went in further, we saw a worn and absolutely filthy carpet with holes. The curtains and headboard were stained and filthy. The sofa and chair were stained and filthy. The sofa tables were scratched. The night tables were dusty and the lamps had cobwebs. It was like after they updated the kitchen and bathroom, they didn't notice there was another part to the room. It was really very disappointing for the money we paid. One other thing, they made an announcement to evacuate the bldg because a fire was reported. We were heading to the stairwell when another guest came out and said they were on the phone with the front desk who said it was a false alarm. My husband called down and was told the same thing so we stayed put. They NEVER made an announcement that it was a false alarm or gave the "all clear"! In fact they never made ANY announcement after that. There were people still coming out of the stairwell 20 minutes later. Misc. Issues: The door to the room does not pressure close all the way. We didn't hear it click when we entered and when we looked back, the door was just slightly cracked. You'll need to push/pull it close to make sure. When we left the room we noticed several other rooms' doors weren't completely closed either. They have Spectrum cable. Unfortunately you can't access most of the regular channels. They are "available for purchase". There are a lot of local programming channels. The rooms have Sony Playstations that they use for DVDs as well. At check-in they give you a DVD rental card but we never used it so I have no idea how it works. The Cafe they have onsite is old and needs a good soap & water scrubbing too, BUT, the food and service was good. It's more like a diner. The concierge is not really a traditional "concierge" for the hotel. They are really sales people for Shell Vacation (Wyndham) timeshare. They will offer you discounts on certain excursions by getting you to go to a 2-hr timeshare presentation. I would suggest you go directly to your chosen excursion's website and try to book it on your own. You will find that the prices are almost identical. Unless you want to attend a timeshare pitch, skip the concierge. We prefer having a full kitchen when we travel so we don't usually mind paying a little extra, but this wasn't worth it to me. If they give it a REALLY, REALLY good cleaning...I might reconsider.

JillianManley (Kenora, Canada) 12/20/2018

We loved our stay in the Hawaii 5-0 Penthouse suite! There was 6 adults and 3 kids and we never felt tight on space. Things that were ok but could use improvement: The finishes in the condo are nice but showing some wear and tear already and the condo was just renovated in 2017 I believe. I notice everything and the housekeeping company used could do a better job. I noticed certain areas that had been overlooked when it comes to cleaning. The kitchen was stocked ok for items you needed to cook yourself. The one thing it was missing was good pans. It had a few tiny pans only. We had to buy a pan set so we could cook. We left it so hopefully it’s still there for the next person. The other thing, there was a cleaning closet in the condo that was locked. I’m sure that is where there would be a broom and vaccine and cleaning products. We were there 10 nights and had to buy a cheap broom at Walmart and basic cleaning supplies. I’m sure the reason that stuff is not available is so you call and pay for the cleaning company to do a housekeeping while you are there. We did not do that. The lanai is huge but most days it was too hot to enjoy it. Some sort of shade would be nice. It was full sun all day and too hot. The floor burnt your feet. An awning or something would be perfect. But we thought the condo was probably not allowed to have anything like that up there. If you want a tan this lanai is the place to be! The Good!!!! The absolute best location in Waikiki!!!!! Stunning views of the ocean and diamond head. It’s very spacious and well payed out and nicely furnished. You are paying for the view and it is worth it! Lots of space for a large family. This condo had laundry right in the suite! This was amazing. The couch was super comfortable and room for everyone. The outdoor furniture was great. When it wasn’t too hot on the lanai it was the best place to sit and enjoy the views! This condo has the best views of the Friday night fireworks.

Astrid909 (Adelaide, Australia) 12/16/2018

We always stay here on our visits to Hawaii!! The luxury sunset view offers great accommodations overlooking the marina. Handy in suite kitchen is a bonus along with great amenities onsite. Make sure you visit Cinnamons restaurant for the best pancakes and guava mai tais. A Hui Hou or till we meet again. Mahalo!

a h (Sagle, Idaho) 12/31/2019

Awesome location, across from Waikiki beach. We booked a partial ocean view and were above the garbage dumpster. After talking with front desk staff and paying increase we were moved to a great ocean front room. Rooms are small, we spent most time on the beach or exploring Waikiki. Having refrigerator and coffee maker in the room was a great addition. Rooms were clean.

janetlove88 (San Francisco, California) 12/22/2018

This place was centrally located in the heart of Waikiki and had the most gorgeous beach front. Staff was very friendly and accommodating. The only downside is that parking is very limited, so If you’re thinking of renting a car don’t be surprised if their lot is full, as only a few cars can be in the parking garage. (About 20 spots, all on a first come, first served basis) Luckily I never struggled for parking, but I went in December so it might not be as bad as the summer months.

BOBLargoFl (Largo,Florida) 12/17/2018

Perfect location. Directly across from Waikiki Beach. Everything is within walking distance. Underground parking only for guests. You can't find a better lodging buy in Hawaii. Car rentals and tours available in the lobby.

csd02476 (Boston, Massachusetts) 12/11/2018

I stayed at the Aston Waikiki Circle Hotel earlier this month for four nights. From the moment I checked in to my reluctant departure, this hotel really was perfect for my short trip. I was welcomed by "The Goddess," Naomi, who got me settled in my room, 1403. The hotel is in a round building just across Kalakaua Avenue from the beach. The rooms are uniquely shaped. Mine had two double beds. There is a small desk area, a safe, a refrigerator and a coffee maker. The TV is plenty big. There is also a playstation 3 and you can use this to watch movies and games available for free rental downstairs. (I didn't use this...) The bathroom is smaller and there is a amaller shower without a bath. Toiletries are Hawaiian Tropic and the shampoo smells like coconut! And then there is the balcony. This is where I spent a great deal of my "in room" time just staring at the ocean and the sunset, enjoying my coffee. It's just wonderful. (See pictures.) On site parking under the hotel with "in-and-out" privileges was just under thirty dollars nightly. There is a resort fee (but every hotel has a resort fee). Wi-Fi (fast and reliable) is included in the resort fee. A key is required for the elevator so I felt secure and hotel staff is present 24-7. I had a late flight and, for an extra charge, after normal check-out I moved to a room (208) with a 10PM check out. Very convenient for a shower and a nap before my red-eye to the mainland. 10% discount at "Eggs-N-Things" which is right downstairs. Great views and service. Okay food. Review to follow. The hotel staff is so welcoming and kind. I can't say enough positive about them. They can answer any question you may have. This was among the cleanest hotel rooms I have stayed. With respect to location, this hotel is in the Center of Waikiki at Kuhio Beach and walking distance to everything. Bottom line: I'll return to the Aston Waikiki Circle! Pro Tips: 1. Spring for the oceanfront room. 2. The free Kuhio Beach Hula Show is right across the street at the big banyan tree stage on Tuesdays, Thursdays and Saturdays. Google it! 3. Waikiki is a city beach. It's beautiful but it's not a quiet tropical getaway; there are other destinations for that. 4. Enjoy this wonderful and unique place and respect its rich history, tradition and culture. You will feel right at home.

serarose81 (Singapore, Singapore) 12/05/2018

Love the beach location! It's situated right across the beach and near many shops. It's about 25mins drive from the airport and it cost about USD45 for a cab ride from the airport. Friendly reception and it was great that we could check in early as we arrived at about 11am. Went for the upgrade to ocean front room at USD15 per day for the view. Higher floors would get the sun but definitely lesser traffic noise. The room was small with two double beds. Bathroom was small too. The hotel is a nonsmoking hotel even at the balcony, so you need to go down and smoke at the designated area. Didn't opt for breakfast but Eggs N Things is just beside the hotel reception. Expect a long queue in the morning though. There's a big ABC store just beside the hotel so you can buy snacks and drinks there. There's a resort fee so be sure to get yourself a beach mat, floats, surfboards, and beach towels to make it worth when you go down to the beach for your swim. Though price is a lil high for a small room, I would consider staying here again for the awesome location!

C_More_Stuff 12/31/2019

We are finishing a week here at Aston. It wasn’t exactly a “hotel” as we expected, but rather an apartment/condo situation shared with more permanent residents. After staying in 2 different rooms, there was a decent difference between them. *Just a guess*... but I’m assuming the higher you go in the tower, the more likely you will encounter nicer finishes and furnishings. We stayed on 14th and 30th floors. Good Stuff: Staff and security are awesome. Very friendly. Housekeeping was consistently great. Views of Honolulu are also fun from the tower. Both rooms clean and comfortable. Not as good: The location is over a bus line resulting in lots of transient traffic just outside. 4 out of 7 nights had long bouts of screaming easily heard 30 stories up. Not the hotels fault, just is-what-it-is in a city. Parking: You will want a car because walking vacation locations are limited. It will cost $25 each night to park it, we were given a spot 7 levels up and against a wall. Minor annoyance to move the car before loading passengers, but driving up and down 7 levels gets old quickly each day. Good spot as long as you understand what it is. Not sure I would bring kids if I had them.

166darryls (Maple Ridge, Canada) 12/07/2018

This hotel is in a run down neighbourhood. Don’t go out at night. The rooms were worn out. Carpets were dirty and ragged. Beds were OK. The restaurant was a ‘sports ‘ bar type. The hotel book suggested McD’s for breakfast. Traffic noises were heard on the 19th floor.

tareintheworld (Fairfield, California) 12/02/2018

I was sent over to Honolulu for two months by my company and needed long term accommodation. I spoke to the manager at Aston at the Executive Centre and was given a great long term stay deal in a room with a kitchen, laundry and beautiful views. I have very little complaints about this hotel. I felt safe and comfortable the entire visit and it was centrally located to stores and anything I would need. The front desk staff were always helpful when I had questions and were wonderful about bringing me up a working key when mine would demagnitize (nearly once a week likely because I didn't notice it touching my phone!) The only con(?) I have is the fire alarm appears to be very sensitive and went off twice during my stay. I was 30+ floors up and both times the fire alarm went off, I had to walk down 30+ flights of stairs to find out it was a false alarm. However, nice to know that if there ever was a real fire you would be informed! I just wish there was a firefighter poll down to the bottom floor for top floor residences. 😂

O6465UHfrankk (Big Lake) 11/06/2018

Not bad for the price you’ll pay. Beautiful room! Awesome view from the 23rd floor! Nice amenities in the room. Only thing that was disappointing... they provide good coffee for the coffee maker in the room, but I had no coffee cups...?! I told the front desk upon checking out and they replied “I’m so sorry sir. You should have called, we would have run some up to you right away.” I have no reason not to believe that. Staff was very helpful with keeping my bags all day after checking out and not having a flight until later in the evening. All in all, highly recommended!

HMEIII (Palmdale, California) 11/04/2018

So it’s a bit different. Lobby is accessed via escalators to below street level. Rooms have amazing views. Rating of 4 stars reflects location, views and convenience. Otherwise it’s bed on a nice clean room. Lovely front desk. It’s not a resort. It’s not the best hotel to bring a family for a vacation unless it’s centered around downtown and Chinatown

CraigF136 (Newcastle, Australia) 01/01/2019

We had 2 seperate bookings 2 days and a further 10 days. On checking in again with Michelle on our 10 day booking commencing the 12/17/18 at approx 10:30am, I requested to move to a different room not right next door to the Diamond Head tower. Michelle advised that unfortunately we couldn’t move rooms as the Park Shore was fully booked apart from a 1 bed room unit due to the holiday period although this was prior to 12pm where a change to room allocations could have easily be done. Although after liaising with other employees and viewing hardly any lights on in most of the other rooms and the Hotel appeared fairly quiet during our stay it was clear the the Park Shore was not fully booked. It was really disappointing to find out this was not the case during our stay which made us feel let down.

Compass07507522925 (Vancouver, Canada) 01/01/2019

Right beside zoo. Amazing Diamond Head views. 2 minutes to kid friendly beach. We've stayed at a couple hotels in Waikiki, and this is our favorite. Relaxed Hawaiian feeling and friendly staff. Away from crowded city like feel of other hotels just down the street. Best of both worlds.

Cruiser53372911484 (Seattle, Washington) 12/31/2019

Most girlsh I've started in have some industrial air conditioning that can get the room down to 65 even if it's 110 out but the AC in my room struggled to get it to 70 even though it was only 80 outside. Doesn't seem like a big deal but I can't sleep well in warm rooms. On top of that the pillow was hard and the bed was lumpy. The bathroom fixtures were rusting and the handles to turn the water on in the bathroom was wobbly. Plus the water never got very hot.All in all not the worst girlh I've stayed in but not one I'm likely to return to.

wynterb2015 (Home Hill, Australia) 12/30/2019

Awesome view, good location, relaxing pool & comfortable bed! Everything you need is not far away. ABC stores are close (with one in the building) the staff are friendly & helpful & there is a free courtesy bus to ala Moana centre. I would definitely stay here again!

Getaway456790 12/30/2019

Had a great time...location of hotel was best on beach....not to busy at the sand/ocean compared to the far end of the beach....zoo and park next door....great.... room was good could use a bit of an update on furniture....over all nine out of ten.....

wasbac01 01/02/2019

When we initially arrived to hotel they did not have the room available that we had paid/reserved, after moving a couple people around eventually they placed my wife and I into a room with one small double bed. There was two occasions during our stay that members of the staff (not even housekeeping) walked into our room without knocking thinking it was empty. The AC didn't work, cable didn't work, and internet didn't work. Also, there was a strange leaking sound coming from the ceiling. Be aware there is construction currently taking place on the property. Also, saw a couple cockroaches near the lobby and pool area. Stay away from this place.

RoyalAloha (Honolulu, Hawaii) 12/17/2018

We are Waikiki short term rental owners and we booked this hotel when our property was occupied. This was our first stay at this hotel. Location is great, personnel is accommodating and renovated rooms are very nice. Surprisingly location is very quiet during the night, which is rare for Waikiki. Currently the building is under renovations, but it did not bother us as it was only weekdays and during regular work hours, when we were away anyways. Excellent value. Definitely will go back there again. Thanks for the great stay Douglas & Marianne

Jimjoyce2014 (Anchorage, Alaska) 11/10/2018

If you book a room here make sure you pack a hard hat, ear plugs and orange safety vest. This hotel is under a major renovation and is filled with construction materials. The front reservation entrance is boarded up and no guest parking available on site. Booked 8 months ago for a seven night stay at a set price and guaranteed a newly remodeled room. Instead we were given same room as last year for 2 nights only as demolition was scheduled. Our view included an empty koi pond, gaping hole with plumbing for unfinished jacuzzi, and orange backhoe and rubble. Received an email 5 days before our stay with no mention of the construction. No communication from management and biggest insult was paying a resort fee for this mess! Left after one night. Welcome to Paradise.

Vi B (CODETTE) 11/04/2018

We were 3 couples who checked in late and given 3 rooms that were worn and outdated+++ and lack of detailed cleanness. All 3 rooms lacked adequate kitchenette items. We should have asked for alternate rooms or facility but were concerned that we could be sent packing. The room did have comfortable beds, hot shower, and working air conditioner.

Brett F (Auckland, New Zealand) 11/01/2018

This place is under construction! Booking .com stated construction would be finished by the time we would arrive,not so apparently January is the completion date,but by the look of things I would say months after that,so we get a newly renovated room it says kitchenette I’m sure kitchenette means different things in different countries but come on,this place had no kitchen sink,no glasses,no cutlery what so ever,no milk,no sugar,uncomfortable beds in my opinion,fitted sheets which did not fit!,something sharp in the carpet! Shower took 10 minutes to get hot,no exaggeration!,brand new paint on deck getting scraped by deck chairs,even after 40 years for a renovation it is done super budget,ok so the room did have a nice bathroom some small toiletries,small fridge,microwave,new carpet and wall coverings,pool was good among construction site! Staff were polite,location good very central in Waikiki,I recommend spend more stay else where :)

OnAir26208458278 01/04/2019

The unit had everything you would need for a week in Waikiki. The A/C was quiet and cold. There was a parking garage and good security. The location was right next to Diamondhead park and within walking of the beach (2 blocks). There was a main road that takes you to the interstate quickly. Lots of restaurants and shops within walking distance. Our only complaint was the check in process. We were there at check-in time but nobody was in the office. We called the support number multiple times before we got a call back. Waiting with our luggage after flying for 10 hours was not comfortable. It took almost an hour before we got into our unit. Otherwise, the condo had good amenities and I would consider staying there again.

jcollierpm (San Clemente, California) 12/30/2019

The hotel description was not accurate. We stayed in tower 1-2411 and it was a dump. Things are falling apart, bed had Springs poking through, cords all over floor creating trip hazard, shower leaked all over, owner of that unit should be made to update or lose privileges to rent. Also elevators take forever. Also pool and hot tubs closing at 9pm was way too early. Overall this property not good

Love to Travel S (San Bernardino, California) 12/27/2018

Our family of 5 stayed in the hotel. It was perfect for our 3 small children and 2 adults. The check-in was quick and staff were friendly. They provided our children with sand buckets with shovels which they loved! The rooms seem a little dated but clean and comfortable. The kitchen had everything you need to cook, which helped a lot. We had a great view to the ocean. Parking was $30 a day, so we found parking by the zoo, which was walking distance, so we saved $140 (discounted rate). Location was perfect and convenient to shops and the beach, only 1 block away.

RachelAnnette52 (Sydney, Australia) 12/10/2018

I stayed here with family so I had no say in the hotel booking just want to make that clear. Stayed on the 21st floor in the second tower. Dated room and furniture, 90s maybe? Noticed some of the rooms on the floor must be privately owned and looked a lot nicer. No breakfast or anything included but full kitchen so if you go for a small shop can have breakfast there. We had DVD rental included from a kiosk in the tower but the movies we rented kept pausing and skipping (probably from overuse). Location is ok, little bit of a walk to the “main” Waikiki area but if you don’t mind that it’s fine. Didn’t have time to use the pool area but had a look at it, again, average and a bit dated. If your not going to spend heaps of time in your room or the hotel then it’s a good enough stay I guess. Beds were firm and pillows were super thin.

tgu2018a 12/09/2018

I rarely leave reviews. I own a hotel & know that a guests satisfaction level is based on so many factors & personal expectations. I know first hand how hard it is to please everyone but this is far beyond personal expectations not being met therefore I felt compelled to write a review. We entered our room and the microwave was beeping with an error message that the panel needed to be replaced & front desk suggested unplugging it but the plug is locked behind a cupboard door. To make the beeping stop we had to turn the breaker off leaving us with a silent microwave but no functioning fridge. When accessing a plug to charge our phone, the lamp plug/cord exploded, split apart & shocked my husband. Went for a drink of water & the tap was spraying everywhere. This all happened within 30 minutes of checking in. The thought of having to spend the next 14 days here horrifies me. Nothing within the four walls of our room is inviting or comfortable or built/manufactured before the 1980’s. Hard beds, a pull out couch that is 8 inches higher at the bed head than at the foot of the bed, an air conditioner that is loud and totally ineffective. Went to front desk to speak to someone and after waiting over 5 minutes just walked away. Will try again in the morning. I’m sure that over the 37 floors there are some nice units but this definitely is not one of them. Thanks Waikiki Banyan for making my first night here memorable for all of the wrong reasons!

Clay W 01/05/2019

DO NOT STAY AT THE ASTON WAIKIKI SUNSET I brought my entire family to Hawaii to celebrate our 50th wedding anniversary. We rented 5 units at this property and they were disgusting. This place is filthy and the management doesn't care. We pointed out broken fixtures, non working kitchen items, bathroom problems, and dirty carpet. Their response was "sorry" but its not are responsibility because each condominium is individually owned. My sons unit had a water leak form the toilet from the floor above them. There answer for 2 days was a bowl in the kitchen sink to catch the water. Finally after many complaints they moved them to a new unit. It was a disgrace how they handled the problem. I ask for a reduction in the price of the our stay and was told NO. I have pictures of all of this and MUCH more. Trust me when I say DO NOT STAY AT THE ASTON WAIKIKI SUNSET and tell your family & friends to save their vacation by avoid my mistake.

DanL_36912 12/20/2018

I thought this was a nice place to stay. It wasn’t luxurious, but it was clean, close to the beach and affordable!! Would recommend. The air conditioning was left on most of the time in our room bc of the heat, but the air con was very loud and sometimes woke us up during the night

rocioflores (Indio, California) 12/17/2018

Friendly staff and Great views from out room on the 36th floor! We stayed at Aston Waikiki Sunset and it was perfect for our family of five. Clean and comfortable room with kind and helful staff. Within walking distance to beach, restaurants and shopping.

BabznRav 12/09/2018

Most outdated hotel ever! The lobby was so outdated I was shocked when we walked in. The elevator and walls are all super dirty. This hotel post pictures that make it seem completely different than it is. I would not even rate this as a 3 star. It’s a 1 star. The shower and hookup all came off the entire wall and hit me in the head and then bruised and cut my leg(I’ve posted a picture). The lobby manager Heidi didn’t care! She’s like if your refusing medical attention then that’s all I can do for you. I have travelled and stayed a numerous hotels in my life. This experience was TERRIBLE. Don’t travel to Hawaii and waste your time by staying here. Totally ruined our trip.

ShawnH571 12/02/2018

When we arrived we were not impressed. The suite was dirty and old. Mould on the bathroom ceiling, dirty sink in the bathroom and dirty carpet throughout. The hide-a-bed was so old and used that we could not sleep on it. And no beding was provided for it either. The heat/AC unit was ancient and so loud that if you had it on you could not sleep. When we contacted the front desk we were offered to be move to one of the "recently" renovated rooms. We agreed and went to look at eh renovated room, not good. All that had been done was some paint and a new mirror in the hallway. The bathroom also had mould on the ceiling, and there were corn chips on the very dirty rug. And all the old furniture was still in use. Not much of a renovation. We canceled and moved to The Polynesian Residences and had a wonderful stay.. We will never stay here again. On a positive note, the view was very nice, but that is all.

Evon G (Brisbane, Australia) 12/22/2018

Return visit and were appalled with the 1 bedroom apartment we were offered (we'd booked and paid 6 months in advance). Curtains were falling apart and the sofa was old - booking for 3 people for 11 nights meant that the sofa HAD to be comfortable. We were shown 4 other appts before we settled on an apartment with a small air con tucked behind the entertainment unit with no curtailing above it to keep the sun and heat out. We were on the morning sun side of the building so the apartment was too hot to be in between 8am and 6pm. The sofa was comfortable at least but the bedroom was insufferably hot as no AC. Staff were friendly but could do nothing but sympathise. Cleaning was good. Resort fee was quoted at $20/night when booked but was $25 when we arrived. Free DVDS could not be used in the lounge room (only area even remotely cool enough for 3 adults to watch a show) as there was no DVD player!!! Very expensive wifi and beach towel fee!!!!! We will never, ever stay here again which is a shame but our holiday money is not easy to come by and we feel that we were taken advantage of. 11 nights at no special rate, booked well in advance, return customers - shabby hotel and apartment owners gouging. Plenty of other properties in the Aqua-Aston group to take advantage of the free loop bus. We spoke to other holiday makers and they too were very disappointed at how run down the building had become. We stayed in early 2017 and had a 1 bedroom unit with 2 split system AC units, DVD player in lounge room, blackout drapes and no louvers.

Ashlee K 12/14/2018

We brought a group down from Canada to run the Honolulu Marathon, and as we had kids coming on the trip we chose Aqua Pacific Monarch for the kitchenette. Us, as well as our guests were very disappointed when we arrived and entered the room. Although the staff are VERY friendly and helpful, the hotel is VERY dated, the rooms are small, the kitchen is very small, and the air conditioning is EXCEPTIONALLY loud and only cools beside the bed. The curtains have holes in them, and although I know it’s Honolulu, it is VERY loud due to the slatted window the air conditioner is in. I could hear everything outside and got no sleep the entire week. Keep in mind the photos on the website are mainly of the ONE Bedroom Suites, the studios DO NOT have a patio, just a small strip you can stand on, the partial ocean views (see photo) are beyond a bunch of buildings that you can barely see, and it is not as bright and new as the photos look. They are very misleading which is unfortunate. This hotel needs some TLC, if you are looking for like a 2 star hotel this is the place for you, but if definitely did not feel like a resort or a holiday to us, desire having to pay resort fees everyday (not sure for what?)

jetlagclubmember (Vancouver, Canada) 12/04/2018

Return visit. Glad we came back. Exceptionally friendly staff all around. The room was very clean. The kitchen dishes, small appliances, coffeemaker, toaster, rice cooker, microwave, kitchen utensils were spotless. The bed/ pillows were to die for perfect, super comfy. We like this hotel as it is one block from Waikiki beach between Kuhio and Kalakaua streets (the two main roads) and is so central to everything. Once you get to the top floor of the hotel you will find the spacious amenities room. Living room sofas with TV, sm. kitchen, sink, fridge & 8 sets of tables with 4 chairs each. The spectacular roof top pool requires you to walk up another flight of stairs. There is no elevator to get to the rooftop pool. Our room on the 32nd floor had a 1 foot balcony only, (but had large sliding glass doors that opened up all the way providing a wonderful tropical breeze) so if a balcony with furniture is important to you verify that in your reservation. When you check out, if you have a late flight, the hotel will hold your bags. They will graciously give you a key allowing access to use the amenities room, shower room and pool (ask for pool towels if you need them). This is not a high end fancy hotel, but the exceptional customer service will give you that experience.

Carla A (Melbourne, Australia) 12/01/2018

Weve stayed here each time we visited Waikiki. Great location, walking distance to everything. Reception staff have always been friendly. Housekeeping this year needs improvement as they often knock at 8.30am to do our rooms. When we asked why this early, they complained they have too much rooms to do! The biggest bonus was the free shuttle to Ala Moana, and the friendly shuttle driver, Earl, who gave us tips on where to shop, times etc. The hotel didn’t have a concierge and reception staff did not know much about what’s going on the island for tourist tips. Earl was a treasure! Our 1st room had a big locked pantry which made it difficult to get around the room but reception quickly moved us elsewhere. It seems that some people own the condominiums and get them rented out but leave their things there. The hotel should do something about this. The biggest downside was the noise from the union rally from another hotel, which is no fault of Aqua Pacific Monarch. But these selfish people was making so much ruckus day and night that it ruined everyone’s relaxing holiday.

P1648ONbonnieb (Revelstoke, Canada) 11/28/2018

Close to the beach and the grocery store. They have arranged my transportation to the airport for us. The hotel staff is amazing. I would recommend this place to anyone. I have stayed there twice and will go backp

Safari21135281371 12/31/2019

Clean, Fridge filled with cold drinks, ice machine, aircon on, washing machine, dryer, very clean. Greater with a sun safe bag of goodies and tote bag upon arrival. Little touches made a difference. Staff very accommodating. Will stay here again. Easy access to beach and shops. Gym facilities just right for holiday exercise. 10/10.

Navigator529107 12/26/2018

We loved the location of the Waikiki Beach Tower. We will definitely return here for another holiday. The facilities were great and the rooms were spacious, well appointed and very clean. Highly recommend for a family.

nyseth6 (Salem, Oregon) 12/14/2018

Everything about our stay was wonderful. The staff are friendly and helpful, and the room was very clean and comfortable. For a family of 6 this property was nearly perfect.The only thing missing was a poolside bar with food.

741hungd (Houston) 12/13/2018

This hotel was amazing. Great location with easy access to the beach. A little further away from all the noise of of central Waikiki, but is a quick 5min walk there. The beach across the street has a rock wall that blocks the waves sonyhe water there is nice and calm, especially great for little children. Close to many great resturants. Rooms are huge, clean with great amenities. Our 2bdrm/2bath unit was ocean front, with awesome views of Wakiki beach. Definately recommemd this place to all travelers.

JennFoxley 12/08/2018

Stayed here with husband and 2 kids. Perfect location across the street from the beach and within short waking distance of stores and restaurants. The hotel staff was incredibly friendly and helpful. The room was in perfect condition always clean. Air conditioning work great. Amazing view of the ocean.

Travelheaps2209 (Sydney, Australia) 01/02/2019

Some friends and I stayed at the Luana Waikiki for 13 nights over Xmas. My room was 1104. The staff were fantastic, friendly and efficient. The location is great as you are not in the middle of the shopping precinct, but only 5 minutes walk away. On three nights, the Luana provided Drinks, Nibbllies and local Entertainment which is a great thing for Guests. The Rooms are reasonably spacious and very comfortable. The Bathroom has a large vanity for storage of all the necessary items. The only thing I found was the balcony door was very hard to open and close. Some very minor issues that i encountered and if fixed would make it a 5/5 Hotel were; The property was replacing the Room Doors and the electronic locking system so initially I could not gain access to the Pool, Gym and Mezzanine toilets. Reception provided an additional card for access which solved this problem. The Buffet Breakfast is not worth the US$19++. The vouchers provided are better used in the Fish Hook Cafe. Great food and service, however not many tables and on occasion had to wait. Housekeeping was a bit sloppy initially with no bath mat or tea towel provided. Staff use the guest lifts and not the Service lift which can be annoying at peak times. The lifts also do not park spread out when not in use. For instance all lifts can be on the top floor and you have to wait for one to get down which may also stop on the way down. For instance, in off-peak times the lifts should park say one at the Lobby, one on the top floor and the third in the middle. This would then reduce the wait time. The Lift annunciators on each level only sound and light up when the lift doors open. It would be good for this to occur a couple of seconds before the lift arrival, so when struggling with luggage you can be prepared to move towards the arriving lift. All in all this is a great Hotel and would definitely stay there again.

lvbem2016 (Fleet, United Kingdom) 12/17/2018

This is a very pleasant hotel, well placed for walking to restaurants and shopping. The staff were excellent and very easy to deal with. The room was clean and had all the facilities we required, including a fridge and microwave. We used the underground car park and it was completely hassle free.

Shelleyash (San Diego, California) 12/15/2018

Stayed one night here. It is close to shopping and beach. Room had nice view of city, small pool, extra $35 per night for parking. The bathroom sink had no counter space to put things on-it was just a sink and I didn’t see a blow dryer. There were a couple of fish bowls at the front desk that could be taken up to the room if you wanted to. Check in in hour easy no long lines. It is on a busy street but with the air conditioner on I didn’t notice the noise. Attractive open floor plan in lobby.

Cominginoutofthecold 12/14/2018

I love staying at the Luana Waikiki hotel... I have been visiting Hawaii for years, finally found my favorite hotel... Great Price, great location, clean, beautiful entrance with Hawaiian music playing, friendly and helpful staff.... I’ve stayed there 10 times and it’s about time I share the gem with others! You won’t be disappointed!

fiona m (Christchurch, New Zealand) 12/11/2018

My mum and sister and I stayed in an apartment for 11 days at this hotel complex We found it very central and a short walk to the great beach, and shops / restaurants / only a block to Hard Rock Cafe Our room had great views overlooking the park towards the ocean. Nice touch having managers happy hour each week with music, drinks and nibbles. ABC store handy as just over the road I would stay here again most definitely

Beautiful1344 12/22/2018

Overall stay was very enjoyable. Room was comfortable and clean, except for the having to use the bathroom sink as the kitchen sink also. Very unsanitary condition, I did not cook in the kitchenette, due to the sink situation. Hotel was not very accommodating. I ask to be moved to a room with a kitchen sink, they could not assist me. I requested a 1 to 2 hour late check and the answer was no. The pool area was very nice, my grandson really enjoyed swimming and getting in the jacuzzi.

kaminariLLC (Okayama, Japan) 12/15/2018

Plenty of shops and restaurants in the area that are walkable within a minute or two. Views from balcony rooms are really nice, especially at night. Although this hotel isn't right on the water like some other properties, it only takes ~7 minutes to walk there. The trade-off is that you have better access to local shops and places to eat, which is great if you want to explore the area rather than just the beach. If you're just looking for quickest/easiest beach access, consider a hotel closet to the ocean if a 7 minute walk is too far. Otherwise this location is great.

Teameh 11/10/2018

Location is good, backs onto Ala Moana Canal, 3 blocks from beach. We booked a studio kitchenette so we could make breakfast and snacks. Room was clean with generic but modern decor. Note...we booked through the hotel and not one of the condos offered by private owners. We had a minor issue with the balcony door and it was repaired within 10 minutes of us calling the desk. And when we mentioned the bathroom fan was rather noisy he took a look, removed the fan and returned within 20 minutes with a new motor that barely made a sound. That’s service!

Caleb728 (1248 A ihi ihi Place wahiawa) 11/08/2018

We checked in for my wifey birthday staycation.the receptionist was really good and friendly. I asked him if we can move upper floor. He glady give it to us and also make sure we stayed on the diamond head view. He is the one who recommend it. . We feel safe in this hotel condo because all entrance is closed for guest and owners. Only those with card keys can open the door and even the elevator.one of the best hotel condo in waikiki. Thumbs up ..

scottgA8147YD (Pahoa, Hawaii) 10/04/2018

I have stayed here many times throughout the years and I still enjoy it. The rooms were remodeled a while back and it’s probably time to do it again but it’s still very nice and for what you get the price is pretty good. Great pool and spa area to relax. Definitely will be back.

gaterfl (Clearwater, Florida) 01/02/2019

After reading the reviews and not having a lot of options booking a hotel in Waikiki mid Dec for Christmas time. we didn't know what to expect. Arriving at the hotel we found the staff very helpful our room was spacious and clean. Everything worked. Yes they are a little dated but clean. Our room had a queen size bed a balcony a small fridge and a stove top. The hotel is close to everything. The internet worked fine for what we needed it for. You can get beach towels from the front desk. All in all for the price it's a quaint little hotel. If your expecting grand views of the Pacific and room service this is not for you. If you want practical and a 2 min walk to the beach and inexpensive this Hotel fits the bill.

Nastykjn (Anchorage, Alaska) 01/02/2019

Paid about $30 less a night than adjacent hotels were charging and the price showed in the condition of the hotel's amenities. It could definitely use some updating. But that's partly a "get what you pay for" thing and that is on me, not them. I have to say that the staff there is phenomenal (super nice and helpful) and the location can't be beat. It's about two blocks to the beach with lots of retail and dining around. Overall, not a bad experience given the price point, but if you're looking for something a little more than just a place to rest your head after a day in the ocean, you may choose to spend a bit more elsewhere.

KingSalmon777 (Anchorage, Alaska) 12/18/2018

So if you’ve ever wanted to stay in a 3rd-world hotel without having to travel to Haiti or Nicaragua, this is the hotel for you. Cracks in the walls. Peeling paint. Rusty shower curtain poles. No pool. No ice machines. And don’t even get me started on the towels!!! When I checked in around 10pm after an exhausting day, I wanted a hot shower before bed. All that awaited me in the bathroom was the cloth floor mat. I just wanted to go to bed so I used that. The next day, I lodged my complaints and the front desk “person” apologized. But throughout the remainder of the week, this continued. One day, no washcloths. The next day, no hand towels. Most days, no washcloths, hand towels or floor mat. And they failed to clean the shower/bathtub the entire week until I finally raised hell.

h3nrycho (Vancouver, Canada) 12/13/2018

I stayed at Ewa for five nights by myself, and I got a twin-bed room for the entire stay (yes, I requested king bed before my visit but the staff insisted I did not). By the way, this hotel made my stay pretty comfortable even though the price is quite high compared to the quality of the room. This hotel offers a great location (close to the bus stations, Waikiki Beach, and Diamond Head Crater). The staff were pleasant and helpful; the housekeeping was excellent!

Glorysira (Ordino, Andorra) 12/05/2018

We reserved a room at the Hotel for the 18 th September 2018. The room seemed satisfactory, so we were shocked after an outing to see several cockroaches of different sizes when we returned. The girl on reception was sympathetic, but said the hotel was full so we couldn't be moved. She ordered that the room be cleaned which consisted of a man with a disinfectant spray who asked us to vacate the room for about 30 minutes. shortly after we returned-the insects re-appeared-The whole saga was then repeated. We demanded that the man leave the spray with us. Our last day in Hawaii was ruined. We feel that the entire fee of $118.99 should have been cancelled.We did not feel cared for as a guest should be. You did acknowledge how unsatisfactory things were by waiving the amenities fee of $15.77. I remain shocked very disappointed and dissatisfied.

414rodrigoa (Florianopolis, SC) 01/03/2019

Friendly staff ! Rooms are cool ! American breakfast, it could be better! Close to the beach ! We stayed two nights and had a lot of fun ! My daughter loved the pool and fish/turtles area ! Good price for sure

Shawnie W 12/27/2018

The stay was amazing. The hotel did an amazing job of creating an open and welcoming environment. Although the breakfast was inclusive it still had a fresh variety of fruits, AMAZING!!! Valet was very accommodating and punctual. I would like to say a special thank you to Mike Preddy, he was always smiling, nice, and made sure to open the door for me each time. And thank you to all the other team members that helped make my stay enjoyable!!!!

Michael B 12/22/2018

This hotel was excellent. The lady at check-in, Jessica, was really helpful and friendly. The room was clean and well serviced, and it’s in a really good location for getting to beach / shops. Would definitely stay there again

Scenic57220509517 12/18/2018

Nice Hotel great position near shops and short walk to beach .Can be a bit noisy being close to night club. Check in was not good as we booked to single beds and they gave us a king bed with a pull out bed and as we are two female friends traveling together and booked our room from Australia month ago this was not good enough’ and it did take a long time to sort out .But overall a nice place to stay very clean and lovely staff.

ShawnMac2 (Vancouver, Canada) 12/16/2018

This Aqua Oasis has friendly staff and a good, urban location. However, the hotel feels dated and doesn’t offer the amenities and experience of many of its local competitors. First impressions weren’t great: entrance regularly smells a little like sewage and has an underwhelming presentation. We weren’t looking for anything too upscale but, for the cost, we were expecting more. The location is good with shops and restaurants in the neighbourhood, and around a 10 minute walk to the beach. Our room was simple but tidy and had a great balcony. The pool is quite small and was out of service for our whole stay so we didn’t spend too much time at the hotel as a result. We were still charged the full resort fees despite this. Overall, for the right price, this hotel is decent enough - but it doesn’t feel like an oasis.