TripAdvisor Traveler Rating
Incredible customer service!
Califamily2015 (San Francisco, California)
My teenaged kids stayed here recently with their grandparents. They thoroughly enjoyed their stay at this updated hotel. The staff were so nice and helpful including when my mom hurt herself (far from the hotel) and needed assistance getting back to her room. Can't say enough about the warm welcome and excellent customer service at this hotel. We are definitely planning another stay there!
Simply the Best!
I love staying at the Surfjack for my business trips to Honolulu. Every time, everything about our stay is just PERFECT! From the moment we arrive, we are treated like family, are well taken care of, and are instantly comfortable. The absolutely DELISH food and drink at Mahina & Suns is the icing on the cake! Thank you!
Great value stay - awesome management team!
Took a trip to Oahu with 2 other couples traveling with us. We all had a pleasant stay at the Surfjack - staff was readily available to help, rooms were quiet, and the hotel was walking distance to Waikiki hot spots. Free local drip coffee was available in the lobby each morning as well as free beach chair and towel rentals, which we took advantage of almost every day. The only downside was the lack of a gym, but the hotel offers bikes for rent or you can just do what we did and take a lovely jog along the beach. Special shout-out to Channy-Lyn!! My husband and I were celebrating a special occasion and she helped make it super memorable for us. It's the small, personable things that really stand out to us, and she really showed that she cared. Thanks again, Channy-Lyn!
We stayed at the Surfjack for six nights in a two bedroom suite with our two teenagers over the Christmas holiday. I am not a big fan of huge commercial hotels and this boutique hotel was a great fit for us. Thoughtful appointments in the rooms and common areas of the hotel - lounge areas behind front desk and around the pool, ice water with tropical fruit, reef friendly sunscreen, barista and souvenir shop, towels and chairs for the beach and bikes were all included in our stay. Bikes could use a little maintenance but served our purposes just fine. Staff were knowledgeable and friendly and very accommodating on every level. Great location right in downtown Waikiki, walking distance from beach and shops and food. Everything is expensive in Oahu this time of year so it wasn't cheap, but it was good value. Also liked the consciousness about minimizing waste and protecting the environment and they could do more by adding refillable dispensers in the showers for body wash, shampoo and conditioner. I also think they should give you the tote bag to take home as a keepsake and for marketing purposes. Would stay there again for sure.
The Surfjack was everything we wanted it to be and more. Great facilities, great staff and great coffee. I can’t recommend this place enough. We will be back to Waikiki and won’t consider anywhere else! Special shout out to Sai! He looked after us and gave so much love to my little boy Jude - pictured below. Thanks Sai, you made this a really memorable trip for my family! Nick.