TripAdvisor Traveler Rating
curlygirly607 (Leamington Spa, United Kingdom)
We stayed here for a couple of nights at the end of our honeymoon, and it was a nice way to end our trip. The facilities are good, friendly and helpful staff, and a lovely beach to walk along. If you're staying for longer than a few days, you would probably want to rent a car to see more of the surrounding area, and the rest of Kauai. Food was good, but again, you'd probably want to try out some restaurants in the local area to mix things up a bit!
A four day stay in a good resort
We stayed four nights, the amenities were good everything you could want. Breakfast was good but the best is having your own omelette cooked fresh. The room was comfortable with all you need. Although the resort backed onto a beach it was not the best. and no one was swimming there. Good they had the swimming pools in the complex. Coming from Australia and comparing our beaches why bother going to Hawaii, so that was disappointing. The scenery was fantastic on the island, so a big plus there. The service we had at the resort was very good all staff were very friendly and helpful. I feel the cost was a bit much mainly the extra amenities slug of $35.00 a day just to use the pool towels etc. If you don't use these things then its an added cost for nothing. So if you are not up to these extras maybe a resort is not the go. All in all we had a good stay.
Smiles, drinks, pools and chickens
ViolettH (Kirkland, Washington)
We had a lovely time at Aqua Kauai Beach resort. It has several pool options and water slides. Adorable wild chickens are running around like pigeons would in any other place. The front desk staff is very friendly and welcoming. Their Driftwood Bar has one of the best bartenders - Amanda - who is quick on her feet, knows her drinks and has a very natural humorous personality. Her service alone gives this review and extra star. However, the bartenders at Shutters Lounge are extremely slow (once after waiting for our second round of wine for 20 mins, we actually cancelled our order, went to the resort's gift shop, bought our wine there and brought it back to the table... nobody seemed to care). After our departure, we also got charged for a missing towel that was actually removed from our room by Housekeeping earlier in our stay (and we did inform them right away). That said - once we emailed the resort about that, a person named Jodi Omo handled it beautifully, reversed the charge promptly and apologized. Such misunderstandings can happen anywhere, but it is how the management resolves them that shows the true quality of the hotel - thank you so much! Overall we had a positive experience and would definitely return to this beautiful corner of Kauai.
Nice hotel, but a bit dated
Yvonne S (Royal Tunbridge Wells, United Kingdom)
This hotel is nice, but definitely nothing special, and in a windy location. We stayed in room 2305, which definitely needs redecorating. Wallpaper is peeling in many areas. This is a self contained hotel, and there is nothing around for miles, so you really need to hire a car. The only shop is a small gift shop on the premises. The pool area is lovely with plenty of fun things to do. Lovely relaxing place, but not a good place to be if the weather is bad! Saturday at 3.20pm, we went to the towel hut by the pool, to be told we would have to wait 45 mins for a towel !!!! We walked to reception where we were given them straight away - but we shouldnt have had to of done this ! 3.20 on a Saturday afternoon and no towels available at the poolside is unacceptable. Very poor evening entertainment. The reception, lobby area is lovely - its a shame the rooms arent the same. There are chickens everywhere, though they are rather lovely. You cannot swim in the very rough, windy sea here.
I booked this place a bit at the last minute as I decided to go diving and hiking in Kauai. The place showed up on a few hotel sites with a 3 star-rating but with good travelers’ reviews and reasonable pricing vs. other hotels around it. The place is totally worth it, and I honestly do not understand the 3 * rating on some sites. Here is why: -Front desk staff was professional and welcoming -The hotel is greatly-located on a secluded beach -The room was spacious, very clean and well decorated with an ocean view -The breakfast buffet was excellent -The Hotel has 4 pools, several restaurants with great food (cauliflower Mac and cheese is a must), good wines, and a relax feel. -It is well priced. I am giving it a 5 * not because it is a 5 * hotel (I would usually give it a 4* rating) but because it was much better than expected and this needs to be taken into account. FNY By the way, the concierge is very helpful and will guide you into any visits, hikes or boat trips you might want to experience.