TripAdvisor Traveler Rating
Not bad, mostly.
sophiarosehips (Mount Shasta, California)
It's a nice place, and relatively inexpensive. The staff was very nice. They wrre very polite when they approached us at the pool bc we didnt know we needed bracelets showing we were guests there. Cleanliness was not great, though.
Beautiful Resort for Couples & Families/Relaxing for Singles.
universeho (Paris, France)
This is a great resort for families or just a relaxing holiday if you're single. The staff is very nice & genuien as the Hawaiian people are as a whole. This is more a Family resort or for Newlyweds. You will need a car so plan a rental car in your budget. The hotel does offer to take you to nearby stores & venues but if you want to see the Island, you will need a car. The beach is not one that you can layout on. It's ruggered, the tide comes in quick & changes frequently. Rip currents are the norm so keep away from the ocean. After all, you're in the middle of the Pacific ocean. The hotel has several buildings & an array of activities are planned throughout the day. The area of this hotel once belonged to His Majesty King K•••••••••••••••••••••••••• (I would not dare try to spell it, or misspell it) so you may meet some Hawaiian Blue bloods. They compete every year in the traditional dance competition & have won a few times. HINT: MEN wear the flower in their hair on the Right side, WOMEN on the left. No worries, they will correct you. Now about the CHICKENS!!! There are wild chickens everywhere. They are treasured by the locals as a sign from their Gods. They run around the grounds freely. The hotel even has a shop w/merchandise about the CHICKENS. They can be very aggressive if your having lunch/dinner at the pool bar. And get this, they EAT CHICKEN! We feed then pieces of chicken at lunch. Hahahaha Your seashell ring is your Do Not Distrube sign if hanging on ur door. It's not to be worn as an accessory...hahahaha The chambres are large w/individual balconies facing the ocean. Enjoy!
First stop on our Hawaiian adventure
Jeremy H (Buderim, Australia)
Very comfortable, great facilities, but a bit tired. The staff are friendly and helpful. The location is close to the airport and only a short drive to the coastal village of Kapaa where eateries and various small town facilities are worth a visit. The resort is a bit expensive in our opinion for food and drinks. We had a succulent filet mignon but it was about the size of a $1 coin. Would probably revisit but definitely eat out.
Ruined our Honeymoon, Treated us like criminals, do not go here or use Hotels.com
serenityarms (Snoqualmie, Washington)
I will be sending this review out in every form and making PR release on this. They ruined our honeymoon, treated us like criminals and humiliated us. We paid via Hotels.com for a total of 4 days. We paid for the first day deciding if we wanted to stay her. Then paid for two more through Hotels.com (read their review on BBB this happens ALL the time). A manager named Rashel was helping us at first. We were enjoying first few days, then paid for an extra day as we had so much time ruined trying to working with hotel and Hotels.com to straighten this out. Then Rashel called us and said we needed to pay $500 since they couldn't locate the funds Hotels.com charged us and called security who not only made us leave the property but had a police officer escort us out. Humiliated us. Gave us 30 minutes to pay DOUBLE. Left us without a room the last day of our honeymoon, and we flew home that night changing our flight. DO NOT go to resort. The managers are deceitful and will ruin your special vacation. And Hotels.com will just pocket your money. Ruined the most special time of my life. I will be posting everywhere so people know not to go to this hotel. Also rooms are far removed from rest of island. You are stuck at their location with their high priced food with low selection.
4 star stay!
Bernice D (Canada)
Pros: Beautiful property, great pools and hot tubs, free airport shuttle to use for the airport and to get to and from your car rental at the airport, great gift shop, amazing hair salon with a talented stylist Leonie, great breakfast options, dinner was good too, polite and helpful staff (Jeanette at Naupaka Terrance is the kindest and most helpful person I've ever met,she deserves a raise!! She's an exceptional employee!), happy hour options, shave ice, great housekeeping staff, pretty sunrise views, valet parking included in the resort rate and fun day activities. We loved the koi feeding, chickens running around,lots of birds and a perfect sea breeze everyday! Cons: The espresso machine was broken 5 out of the 8 days we were there (at both Naupaka terrace and the Island market coffee shop), the beach was littered with plastic/trash, lack of enough umbrellas around the pool, and the lunch options were lacking. Beach not suitable for swimming. We recommend having a rental car for atleast a few days to explore better lunch options and to see other parts of the island! Overall, we enjoyed our stay at Kauai Beach Resort!