TripAdvisor Traveler Rating
720pattik (Kauai, Hawaii)
The hotel is nice there are plenty of pools here and the sunrise is amazing. However there is nowhere to go around here unless you have a car so you are forced to eat at the hotel if you don’t have transportation. We went for the buffet which is $25 with a five dollar off coupon. The fruit was delicious if you wanted an omelette they made it to order, however the rest of the hot food on the buffet was not hot at all actually it was cold. The service was mediocre at best. We then went to the gift shop to make a purchase and we were not greeted with any kind of friendliness. If you have a car to go other places and you don’t have to eat here or shop here then this might be a good location to stay the rooms are clean and the view is great.
Nice mid tier resort
infrequenttravelereb (Des Moines, Iowa area)
For the money, good value. Wish I’d of paid attention the beds were doubles, not queens. Made sleeping tight for two adults and two grown children. Staff was excellent. Convenient location to head to about anywhere within 45 minutes. Photo from balcony slider of room 2332 of pool/ocean view and second is from hallway facing northwest.
Still lovely, still some probs.
GCHHawaii (Honolulu, Hawaii)
Our 5th visit in about as many years. Still our first choice for our annual R & R trip from Oahu to an Outer Island. Great location, close to the Lihue airport without any airplane sound. Almost romantic old-tree lined driveway with cows munching behind fences. Classy entrance with friendly valets greeting you. One, Justin, remembered us from 2 years ago. Whoa. Big, grand lobby, airy and inviting. Great reception. Glenda, one of the best anywhere. And Jasmine, lovely welcoming smile The rooms: Get a pool-view. So inviting and great lay-out. Pleasant pastel colors. Recently redone? Comfy bed. Slept ten hours. Good TV, good AC, and good coffee. Outside, Court Yard: Unbeatable. Wide, juicy green lawns, well-maintained by full-time gardeners. Coconut palms. One of the best, perfectly landscaped pool arrangements. Four or five superbly shaped pools where around adults soak in the sun (even in December) and kids frolicking in the water. All of this around lava-shaped waterfalls surrounded by colorful local bushes. And white surf in the background waving at you. What a sight. The new General Manager, Grant James, keeps in hiding but runs a very good show, assisted by a great crew. In addition to the front, there is the long-time, most pleasant Reservations Manager, Andre-Ann Arrisgado, and a great housekeeping team. Efficient and friendly. The place is sparkling clean. But now it comes: The probs: Yes there are. The bathroom, a master-piece of mis-design. The water tabs are installed backwards. No worry, you’ll never get it straight. The towels (plenty, clean) are stored close to the floor. Bending down, hard. Only one-and-a-half towel holders. The bathtub needs two (!) handles to step in and out. Falling down, breaking your neck, no good. Painful. No bidet, no hand-held shower. How do the people there cleanse their privates there? How? And worst, the location of the toilet paper. Great for squatting women, but not for standing up men. Men account for half of the population!! Most likely also on Kauai. They have to distort themselves downwards to fish for the hidden toilet paper. Even the latest McDonalds got that right for all genders and handicapped. And a much smaller prob: The telephone, archaic, dating back to the 1940’s. All that’s missing to fit back in time is a long-ago outdated round dial. If you don’t remember, go to a museum. Check with Amazon fur current ones, also needs volume adjustment. Population is getting older and more hearing-impaired. If it wouldn’t be for the annoying probs in the bathroom, which are easy to fix and the almost useless telephone, the place would be a five-star. Overall, It got to be one of the best for the price in Hawaii. Be back, yes with pleasure. .
Great location, nice amenities!
jbalsam87 (Santa Monica, California)
I stayed here for 3 nights with my girlfriend in December. Likes: Large room, nice in-room amenities, good WiFi Laundry & fitness area Comfortable bed Helpful concierge Free beach towels Close to airport, Kapa'a, and highways to go north, south, and west Dislikes: Self-parking is limited, so you're sometimes forced to use valet. Valet is "free", but you have to tip the guys (at least I felt compelled to). No morning freebies (coffee, fruit, etc.) Overall impression: We were pleased with our stay. We loved the location and the "likes" outweighed the "dislikes". I would recommend this hotel for folks who prefer location/convenience to grandeur; it was a good value for the money.
Bad service and food below average
NatalieSweden (Stockholm, Sweden)
Coming to a resort you expect great service and amazing relaxing time. We stayed here three nights and I must say I am very surprised. Not many happy faces among staff, very hard to get a servers attention in the bars. Food not very tasty at the signature restaurant. A line in the morning for breakfast instead of letting us book slots. But every time I ask for something it feels like i am bothering the staff. The American tip-culture doesn’t really help either. A bit too pricy to stay for not a great service. If you stay: Just have the breakfast but skip the other meals and expect poor service. Nice and clean rooms, cleaning and swimming pool great, good gym and perfect with transfer service to airport. You can use the pool and facilities until your flight even though you’ve checked out and the hotel is beautiful. That’s why I at least giving 3 points.