TLA IN PARADISE - PCS-ING SOON!

sethcraven 11/23/2020

didnt believe i had made a proper reservation through the airport. showed them a negative covid test and travel qr. where Lance my front desk attendant then went and spoke with his manager for a long time.

keshamcmillon77 (Raleigh, North Carolina) 11/19/2020

Buyer beware hotel is really old, rooms are outdated and paint is peeling. Staff was decent but really didn’t help with things to do. The hotel restaurant is closed due to Covid-19 The pool also has weird “COVID” hours it closes at 3 which is the hottest point of the day.

CEOHotelReviewer (Philadelphia, Pennsylvania) 09/29/2020

The palm trees fit the look of the hotel. But the inside could be better. I would maybe recommend staying here again but based on other reviews it would be less likely. And one more thing. I saw blood stains behind the hotel. What's going on back there??

OutdoorAdventures_70 (Christchurch, New Zealand) 03/08/2020

Dated basic hotel in need of a facelift. Expensive as well for a moderate room, everything is relatively close in Waikiki so location was ok. Staff were very helpful with all my requests. It was booked through a travel agent and was staying solo so I also had to pay a single supplement which made the price expensive considering the facilities. Breakfast was included i tried it one didn't bother the other three mornings you can read into that.

debbie5131 (Edmonton, Canada) 03/02/2020

We enjoyed our 3 night stay. The breakfast that was included was enjoyable. I actually enjoyed eating noodles for breakfast 🙂The pancakes were very good as well. Parking is expensive but we found free parking on the street by the canal . The hotel is close to the beach, the international market and many restaurants. Our room was clean and the bed was comfortable. We didn’t use the pool, it is very small.

AnelaL55 01/23/2021

Love the deep soak tub. The front desk people were super helpful. Rooms were quiet. AC cold. My son liked the free breakfast because it had his favorite cereal and bagels. Valet service is kinda pricey per night ($39)

mmason872867 01/21/2021

The staff, location and price were all excellent. I was on a working trip, and the staff made sure that I received packages promptly and arranged for transportation to meetings and the airport. The hotel is on a quiet street-except for the rooster across the way--but just blocks from the main parts of Waikiki and the beach. I would definitely stay there again.

luv2smile79 01/21/2021

This has been our fourth staycation at the Aqua Oasis. The staff is absolutely great. They were friendly and attentive. I was allowed early check in. Which was a major plus. The room was clean, bed was comfy. My favorite of all is the spacious bath tub! Hotel is conveniently located within walking distance of many eateries and shopping centers.

Y2203WUangelam (Phoenix, Arizona) 01/18/2021

We booked this hotel super last minute after our Airbnb we booked was not what we expected and we couldn't bare to spend another night there! We found Aqua Oasis online at Last Minute travel - we booked a junior suite and we ended up getting an even better room than we thought thanks to Olivia at the front desk! We had such a wonderful time. The room was spacious, the bed was super comfortable, the balcony was large and covered, the AC worked great and the continental breakfast was great! You don't get too much of a view other than the buildings, but we didn't care! It was in a nice part of Honolulu and you could walk to the beach or around the stores easily. They had lots of signs regarding social distancing (even in the elevators) and hand sanitizer stations all around. Super clean hotel. No complaints and we would definitely stay there again! Thanks again Olivia! After having a not so great experience the first few days in Honolulu, you helped save the last few days of our Honeymoon :)

Brox808 01/18/2021

Still one of those good destinations for a boutique hotel away from the hustle & bustle of Waikiki. A few renovations since it was called the "Joy Hotel" back in the day, but to get it back to the state-of-the-art status again, will need some work. Valet parking fills-up quickly, but there is an around the corner parking option that is cheaper. Lewers street, headed towards the beach-side of waikiki, has many businesses and eateries in walking distance. Covid-19 protocols are in place... so be aware, stay safe, and wear your F'n masks & respect the island, the culture, the people, and each other! Mahalo!

Z702NRcarlosb 11/14/2020

James was a friendly, outgoing, funny, and charming employee that assisted us with our day trips to the east-side if the island. It was a pleasure working with him and was on point when it came to recommendations. Despite lots of areas being closed, James listened and went to work on finding what we needed. If you stay here or near by, please come visit James at the concierge service desk. He knows his business. Thanks James!!

pnai1989 (Kapolei, Hawaii) 09/03/2020

booked the partial ocean view which they said it was with pull out couch bed but they arrive they decided to upgrade us to the penthouse which I was excited however when we got to the room it wasn't much of an ungrade than I thought. Only on the bathroom was the upgrade since two since but no extra room and no pull out couch. smaller than I thought it would be. looked bigger in the pictures even in the penthouse suite. coffee pot was dirty so we requested for a new one. took us 30 mins to get a new one and I had to call twice since maybe they forgot. no numbers were provided to us to call for any service. not even a TV guide. the remote had no cover they used a tape just to cover it, clear tape may I add and can see the batteries. hardboard right? felt the dust in the air. elevator wasn't good the third one wasn't even cleared and kind of dirty. as I booked this they said it would be great and just went under new renovations but major disappointed the condition of the hotel. hotel bed was very comfortable thou. the bathroom door maybe had a whole or scratch but they just put paint over it which you can definitely tell but they didn't even try to match the paint with the same color just another color it. hallway was dirty when we went in our room. the location was great and parking was what I expected from Waikiki. Just expected it more to be better to be honest. Out of all the hotelsI ever stayed at to be honest this was the worse sad to say.

luckydcr (New York City, New York) 04/11/2020

lovely stylish hotel. have been coming here since 2012. The exercise room needs an update. Everything, other than that is fine. friendly staff and within walking distance to the shopping center, hilton hawaiian village and many restaurants. great stay.

Flora B 03/23/2020

The hotel is being remodelled, we got a good room, however the bathroom smelled like rotten eggs. The elevator was really slow, we took the stairs most of the time (10th floor). The hotel is at a very good location, near Waikiki and there are many restaurants and shops around. Staff is kind and helpful. We felt scammed with our bill because it didn't match the price stated in our booking... They charge you one extra night, but don't worry it's just 160 dollars! We were not told we had to pay to use the parking either. However, we did know we had to pay a daily ammenity fee, I still wonder what ammenities we paid for... I hope it wasn't for the use of the swimming pool which was really small and we didn't use. We had other options to stay at and if we had known all these aspects we wouldn't have chosen Aqua Palms.

Adrienne M (New York City, New York) 03/22/2020

I had a non-refundable booking with this hotel for April 2020 and unfortunately will not get to stay due to the quarantine. I just want to give them high praise for relaxing that policy to allow a cancellation with no penalty and no hassle. Considering the financial hit they are about to take, they could have adhered to their policy or simply provided a future travel credit. When I am able to visit, I will definitely book with them again. If they are this accommodating towards someone canceling, imagine how they must treat their guests.

JafoobKong 01/21/2021

My wife and I were sent to Hawaii temporarily for business. Aqua Skyline did a great job making us feel welcome and the room service was always on point. The hotel is fairly priced and is within walking distance to Waikiki Beach, Honolulu Zoo, and plenty of places to eat. During Covid restrictions, we did have to quartine for two weeks before going out, but it was worth it. Out of quartine, the hotel staff was very serious about keeping themselves and their guest safe.

celestep471 01/21/2021

Jaime was the guest service agent who checked us in and checked us out. He had great customer service and just really made a person feel welcomed. Our room was beautiful with a panoramic view of the city and beaches with a very nice size balcony. We felt like the room was well sanitized and cleaned to perfection upon entry, Highly recommended for Hawaii locals and visitors who want that island feel.

Rosetta K (Waipahu, Hawaii) 01/20/2021

Within the year we stayed there 5 times. Front desk Jaime is Mr. Aloha always cheerful and caring know his job well. Management his a keeper. Island colony is a great hotel outdated but great recreation. We will keep coming back.

EarthGuardian 12/27/2020

We really enjoyed our stay, and would return again. The staff is friendly, and I especially enjoyed my experience with Jaime. Jaime’s has amazing customer service. He was extremely helpful, accommodating, and friendly.

bensmami (Honolulu) 12/23/2020

It was a family trip which was fun until we had no electricity and there wasn't any backup generator. Other than that it was a great staycation family trip. The kids needed to get out more which we did. Thank you!

TiffnEd756 (Kinnelon, New Jersey) 11/29/2020

We stayed there about 4 years ago because it was close to the airport after inter island flights and it was fine. I was raised on the Big Island and come home every year. This time I booked again for the same reason, coming in from Kauai and leaving the next day for the mainland and had no early flights to Oahu. I booked through Expedia because we needed a car also. We ordered 6 Covid tests, arranged testing before we leave and flying direct flight front row of first class to keep as safe as possible. Well, They announced yesterday that Kauai was back on shut down. I just cancelled our entire 8 day trip, too many shut downs, of which I totally understand, I don't want to bring it to my beautiful home. They would not refund the nights stay, I understand hotel policy, however, I would expect some type of exceptions be made under these circumstances. Every other hotel, air, excursions, rental vehicles were able to be cancelled except this one hotel. Absolutely ridiculous especially given the need for tourism dollars in Hawaii. Sad.

TweedleDeee (Huntsville, Alabama) 03/17/2020

If you are working in the downtown area it is greatly located. The lobby area is nice along with nice views from the upper floors. There is also a good number of shopping and eating options in the area, and even within a very easy walk to McD's and Walmart. Parking is available but is a bit of a pain to access as you have to change elevators to access floors 3-9 which is the parking areas. It is also can get quite costly at about $20 a day. Now the bad, the Apt we stayed in was decently clean, had a decent bed, but the rest of the furniture and accommodations were cheap. Even the kitchen utensils, silverware, and cookware were pathetic. Since I have now found out these are condo units and owned by individuals, I guess it makes sense that some are better than others. This room wasn't terrible but it could definitely use some upgrades. This is downtown, so after about 6 pm all the business people are gone and all that is left is the homeless and they are EVERYWHERE. Not the fault of the hotel but Oahu has a serious homeless problem and it shows, in this area, at night.

mosesf2015 03/09/2020

I checked in on Friday 6 March around 2pm. My room wasn't ready but front desk found 3608 available so I assigned this one. When I walked in it smelled like cigarettes had been smoked in it but more importantly, I was amazed at the size of this room. I was greeted with a fully kitted out kitchen (except an oven) that could fit three people easily. After this was a huge lounge, great carpet, leather lounge suite, decent size HD 40" or more TV with cable, and seating for at least five people. Probably more given the space it commanded. A slide door separates it from the master bedroom (that's how I would describe it), including another TV screen, office desk and this room was also huge. It also has a washer and dryer and ample wardrobe space. I think the ensuite needs an upgrade especially the bathtub, the tv in the master room doesn't work, and the internet too. I called front desk and spoke with Niz. We both tried trouble shooting looking at the equipment but that wasn't the problem. Niz called the internet provider and they couldn't find what the problem was. I couldn't log in to internet and I had two university guest lectures to give in: 12-3pm and 6-8pm. It wasn't until 1am in the morning when Niz rescued me and put me in 3805 so I can get an internet connection. Wow! This room was awesome. It was certainly an upgrade. It was immaculate and a step up from 3608. Niz has been at the Aston for a decade or more and an able supervisor. She went all out to make sure my stay was comfortable so I would like to commend Niz.

I3109UAjoem 02/19/2020

Very very dissapointed with the hotel, it is not as advertised! The room smelled and the furniture was outdated and old. Turns out it is a Time-share room which I was not informed of at any stage, thus the lived in smell!! We were moved the following day to another room,better view but still SMELLED! Bed(s) were old and uncormfortable. All in all, a very poor start to our vacation. The restaurnat in the lobby doesnt even belong to the hotel either. Overall, not as advertised, expensive for what is on offer, and no contact with management either during or subsequent to the fiasco. The front staff were very nice and tied to help in a situation that obvioulsy they have no control over.

Ron R (Green Cove Springs, Florida) 02/14/2020

We need to stay in Chinatown for business. This was a very good option as it was centrally located and the price was right and we knew people who had stayed here and the reviews were pretty good. Edit appears to be a bunch of condos or such that are rented out nightly as hotel rooms. So I think that the furnishings might be a little different. The rooms are outside and in some respects but our room on the 31st floor facing east toward the mountains was very very spacious with a mini kitchen dining table and chairs and a desk and a large fridge The bathroom was adequate and the bedroom side was quite large. My only complaint about the bedroom side was no chair or sofa or any place to sit. Service was very good and the best thing about the place is the pool the pool is a little oasis in the concrete jungle on the 11th floor and just perfect

kandykurl07 (Honolulu, Hawaii) 01/22/2021

The staff here is amazing, the rooms on the other hand are not so pleasant. I wish they had stated on their website that they were renovating or at least mentioned it while at check in. I have severe allergies to dust and would have liked to be informed of this so that I could make changes to another hotel. I entered the elevators there were boards and plastic on the walls and floor, as I exited there were the same boards and plastic with a few holes in the walls and dust in the air. I was hoping the rooms would be different, but as I entered the first room it was extremely dusty and extremely hot! The ac wasn't working so I called the front desk to state this and the kind receptionist changed my room immediately. The second room was better than the first, but still dusty and the bathroom had a small hole in the roof above the toilet which looked like it was kind of falling apart cause there were some grains on the toilet. The bed was completely filthy because once I laid down I started to sneeze and have congestion and it didn't stop the entire night.

rath365 (Chicago, Illinois) 12/21/2020

I've stayed a few times here and each room is hit or miss. The constant seems to be the very hard beds in the rooms. I deal with it as when I'm traveling for work I like to have a kitchen so that I can cook for the longer stays that I'm there, however I think I may be looking for different places in the future. I would be willing to spend a little extra for a more comfortable mattress. The rooms could really use a remodel as most of them haven't been updated in a very long time.

DNASAM (Fremont, California) 12/16/2020

The studio was clean, but the furnishings and place looked really drab and old. I would stay again because of the location, but needs serious updating. The staff was extremely courteous and professional.

slandcprice (Seattle, Washington) 12/03/2020

Dated cabinetry and furniture but overshadowed by excellent location and helpfulness of the staff. Easy walking distance to the beach as well as easy driving access to the freeways, grocery stores,the rest of downtown, and most importantly Leonard’s! We will be back.

brianhaley2020 10/02/2020

use door dash and instacart for food and groceries. Safeway's direct service does not work. whole foods version does seem to work though. the trash chute is at the end of the corridor, and so is laundry. no detergent, but the machines can be run with an app - no quarters needed.

nthnguyen3297 (Ho Chi Minh City, Vietnam) 01/17/2021

We booked the wrong hotel, thought we booked the Aston beach hotel. This hotel is out dated. Amenities fee was unnecessary. We were couple but got a room with 2 full beds, beds were small and uncomfortable. Hard to see the hotel at night because no light outside. We got partial ocean view room on the 9th floor. the view was awesome. I guess what you pay for is location.

JulieH596 (Mooresville, North Carolina) 12/30/2020

Cannot beat the location! Be sure to book the deluxe or oceanfront! Rooms are very efficient and remind me of a cruise ship. Good soaps, sheets, and complimentary beach towels. This is a great hotel for travelers who are going to be out and about. No pools, no frills just a nice place sleep and relax on the Balcony for sunsets. Beds are not queen sized.

midwesterner2020 (Cincinnati, Ohio) 12/29/2020

staff is friendly; service adequate. Rooms updated, but very small. No bathtub. The open-air lobby is uninviting & crowded with restaurant customers; no amenities or pool just front desk & rooms. forgo

310WaikikiTraveler 11/25/2020

Affordable, clean, and comfortable location. Easy to get to the beach, dining, shopping all at your doorstep. Quiet venue to relax and re-charge. Within walking distance to Ala Moana, Rainbow Drive-In- Leonard's, or take The Bus.

Cee1818 (Newark, New Jersey, United States) 11/22/2020

Perfect location wonderful staff. The circle hotel is located centrally for easy access to everything in Waikiki. The view from the oceanfront room is absolutely spectacular. The staff is friendly and very accommodating.

Kingsleeboy (Aiea) 01/19/2021

As always, such welcoming staff members during our stay here. We are locals here on Oahu, but we like to take a getaway, staycation trip every now and then. With COVID still going on, the staff members do a great job and going that extra mile to make you feel safe during your stay.

dcrick (Toronto, Canada) 11/24/2020

My husband and I stayed here for the winter last year, and really enjoyed the location, our view of Diamond Head, having two bedrooms, a kitchen and parking. We liked it so much we booked our return trip before we left to head home for the summer. We were aware some plumbing and air conditioning work was to begin in the spring, and last throughout the summer. The hotel/condo association decided not to do the work during covid, despite the hotel being shut down, and very few residents in the building. 10 days into our 6 month stay, November 10th, we get notice that there was a “catastrophic plumbing failure” and we would not have use of our kitchen sink. One week later and 2 additional days of no water at all (which also means no AC) we were informed that it wouldn’t be fixed until mid-January. We did place a call with the condo manager, Craig, to try to understand what was happening, and he was very rude and dismissive of our circumstances, and not willing to work with us to perhaps move to another condo in the building, etc. Note that this is only at one end of the building. BUT the whole building will need to be repaired at some point. Best to wait a few years for all the repairs to be completed and come back, otherwise you’ll have to put up with constant disruption due to repairs.

Amrit64 (Merritt, Canada) 04/10/2020

This is actually our second time staying at the Aston Waikki Sunset. The first time was great and the location is awesome so we thought we would book here again. We found the staff at the front desk to not be very friendly from the minute we checked in. We asked about the hospitality shuttle that the hotel provides and the staff member just acted like he knew nothing about it. There was another guest who overheard our conversation and she mentioned that she had been there for a few days and had been paying for cabs because no one told her about the shuttle service. Clients should be made aware of the services that they are paying for in the resort fee. Housekeeping was also not up to standard. The hotel as a whole needs a facelift starting with the Lobby. I definitely would not be staying at the Aston Sunset again nor would I recommend it. It's sad because the location is perfect.

Odyssey617496 02/22/2020

Black particles over everything floor, rugs, walls, drapes, toilet seat, walls. Would not recommend at all for the elderly or young children. Or a service animals.Building is aware of this situation slowly switching out air conditioners over the next years. Read other reviews. This is more a public service than anything else. The rugs in the halls are filthy. I WOULDNT The men this property or to people with children elderly. Definitely nobody with respiratory issues at all. Location is great. Front desk staff is great! Building management terrible they should be ashamed to expose the public to this!

Janelle T (Saskatchewan, Canada) 02/18/2020

We stayed here in January 2020. Our room was on the 19th floor with Diamond Head and ocean views. We picked this condo because of the kitchenette and its price. I loved having the ability to cook our meals in the condo, BBQ, or walk to a restaurant. I also like the fact that each floor had its own coin operated laundry. It is convenient that we can don't have to pack lots for our 10 day holiday. Our room was located right beside the elevators however there was no excess noise from them. I was pleasantly surprised. The front desk staff were cheerful and helpful when we had questions. A special shout out to Sandi,she loves her job and you can tell .

akoni001 (Honolulu, Hawaii) 01/21/2021

The hotel was decent And it’s definitely a “stayable” hotel, but it is an older hotel the lobby looks renovated but, you can really tell it’s old once u enter the elevator hallways and rooms. The amenities, carpet and kitchenette are old. The hotel is overpriced in my opinion but I guess because of its prime location they feel like they can charge resort prices & there is no pool. They ask for a $200 deposit Which I thought was excessive for the quality. The staff was the best thing about the hotel really friendly and super helpful. I checked into my room easily. Only had one hiccup after settling into the room I went to shower and open the curtain and the shower was leaking and the tub was clogged and full of water & backup debris after calling the front desk they moved me to a new room. I will mention that I got a kamaaina (hawaii resident) deal so it costed less for me and I didn’t have to pay amenities fee and that was great this and the staff is the reason for the 3rd star otherwise I’d give it 2 stars.

Kauilani9 (Kaneohe, Hawaii) 01/18/2021

Ok for the price, but they should really consider upgrading their rooms. To me, it looked like a really old casino hotel. I also had to move rooms because the shower head didn’t work properly and it flooded the bathroom

warren909 12/10/2020

For repeat customers traveling to Honolulu, this is a great location. Easy to get in and out. I would say not for a 1st time vacation traveler to Hawaii. Most want a "Resort" type hotel for first trip.

jorgeotavio (Rio de Janeiro, RJ) 03/07/2020

It is a hotel that you can find in a roadway in the middle of mainland. Absolutely overpriced, old furniture, old elevatpr, expansive parking, small TV, walls cracked, the bathroom is disgusting. Keep in your mind you probably paying more than 100USD here and not 40 bocks. If it costs 40 or 50 USD maybe it could be an option for someone. It is a rip off the 17USD named resort tax. Never but never more stay here again. Pay 50 USD and stay in a clean hotel but never here

prairiewind2015 03/04/2020

Always very happy to be at the Ewa. It's like home. I missed the nice picture that was hanging on the wall when I first walked into the lobby. Also, you used to have little paper glasses with the water for a quick refreshing drink.

waikiki_sunset (kirkland, wa) 12/23/2020

I visited this hotel in 2012. I came back to this hotel again during the pademic. Really enjoyed my stay. Hotel staff is very friendly as usual. Check in is smooth. They want to review your covid 19 testing result from the state of Hawaii website. The hotel is very quiet. There are guests staying but I don't feel it is crowded, which is a good thing. They have hand sanitizer at the lobby near elevator. They also advise to only ride the elevator for 2 persons at a time. House keeping service is stopped. If you need to get a new towel, you have to book an appointment, which is totally fine with me. The room is equipped with full kitchen set. There is an entrance at the back of the hotel where you can access the Hilton Waikiki village and walk on the beach. The best part is the public parking behind the hotel is currently free, which saved me quite a bit money. Mcdonald is across the street and Ala Moana shopping center is a short distance. The hotel is maintained very well. I only was there for 5 nights. I observed crew cleaning the ground floor etc. Overall, a very good place to stay while visiting Oahu.

Norm C (Penticton, Canada) 09/20/2020

We used Waikiki Beach Rentals to book a suite at the Ilikai to attend my nephews wedding in May 2020. Then COVID19 landed and even if we wanted to go to Hawaii, all flights from Canada to the US were grounded. When we contacted Waikiki Beach Rentals we were told there would be no refund of our $400 USD deposit ($700 Cdn), but we would receive a credit. The wedding date was pushed back twice, and with no end in sight for COVID19, they have decided on a Canadian wedding. We advised Waikiki Beach Rentals, and expressed our frustration given the world pandemic situation, and they advised us the owners have incurred many costs and fees for our reservation (we hadn't spent one minute in the suite) and were also told no refund, and we'd only receive a credit for 12 months from the original booking, therefore we'd have to use this credit by May 2021, which is most certain unlikely given the ongoing presence of COVID19. BEWARE ..... DO NOT use Waikiki Beach Rentals to book any accommodation in Hawaii. They are so unreasonable, and represent owners that are also unreasonable. All other venues associated with this trip offered partial or full refunds, except Waikiki Beach Rentals and the Ilikai condo owners. Stay Away!!!

shaunab90 09/19/2020

We stayed here for 8 days in October 2019 via a HomeAway (now VRBO) rental. The grounds were nice and lobby area was clean. We didn't have to check-in at the front desk, so we just went up to our room and used the lock pad provided. The view from our room on the 16th floor was nothing below stunning. We could see the ocean and lagoon. We also felt we had front row seats to the fireworks display put on by the Hilton Hawaiian. We didn't get a chance to use the facilities offered by the Ilikai, but we wouldn't mind staying here again in future.

HatesIlikai123 09/16/2020

Terrible experience so far. The hotel is super old and run down in parts from being built in the 60’s. There is an odd smell in the hallways, and a toxic chemical smell in the stairwells. You also have to deal with jerks and hot-heads like Rob for management. I suffer from PTSD and travel with my service dog for the last 10 years. I have all the proper paperwork, and I submitted it to the state of Hawaii and everything before my arrival. An old man complained about my dog, and I got a call from management (Rob), who yelled at me saying my service dog is not allowed in the building unless I am blind or he opens doors for me. This is quite the claim! We have literally seen 3 other dogs here, one of which being a 5 pound little fluffy white dog. It definitey doesn’t open doors! For him to decide which level of service he think qualifies is unethical, and against the law. Rob also told me he had his attorneys looking into the situation as if to scare me. Rob came pounding on my door and asked for my driver’s license to “put me in the system”. 15 minutes later the cops came to my room! One of the most bizarre, frustrating, angering situations I have been apart of in a hotel. We are paying $3200/month to be here! Do yourself a favor and find a different location where you don’t have to deal with nasty people like Rob

nicenurse (melbourne) 08/03/2020

We were booked to stay at Ilikai Hotel and luxury suites in early May but then coronavirus hit. Suddenly international travel was stopped and we could no longer travel from Australia to Hawaii. We were able to get refunds for our cruise, tours, and flights but sadly Ilikai Resort has repeatedly refused to refund our substantial full payment for 2 rooms, only offering a credit for future use, even though experts are saying that international travel won’t be likely until 2024. Of course my credits will have expired by then. Lesson learned - never pay up front for accommodation. You got me this time Ilikai, but you won’t get me again.

Malia N (Honolulu, Hawaii) 01/12/2021

We had a amazing stay, highly recommended for family! The rooms are clean and sanitized very well! Staff on property are friendly and welcoming! The swimming pool and cabanas are absolutely amazing for all family and friends to enjoy a beautiful vacation!

honoluakane (Berkeley, California) 01/06/2021

I thought the hotel was great from staffing, room size and amenities, physical distancing signage, and valet parking. The hotel's view of the park is awesome and it was great to be centrally located to nearly everything. I will definitely return.

Voter2020 (Ewa Beach, Hawaii) 10/26/2020

We appreciate the preventative measures implemented by Luana Waikiki Hotel & Suites. The room was clean and provided 75% ethanol wipes. The remote control was covered in plastic, and only one person in the elevator at a time, unless in the same household. The noon checkout was a boon. We had a wonderful stay.

briannkatie12 (Honolulu, Hawaii) 10/11/2020

Stayed here while waiting for a house after doing a PCS military move to Hawaii. Pros: great location in Waikiki, you can walk to the beach. Also a pretty good view from high up. The PS3 in the room and the assortment of free games and movies was awesome for my wife. Cons: tiny bathroom. I’m 6’4” and the shower was at my chest. Also you can’t open the door if someone is sitting on the toilet. Also the refrigerator is small and the freezer section wouldn’t get cold, so if you’re not wanting to eat out a lot I wouldn’t recommend getting anything frozen. Overall it was a pretty decent value.

BeachDreamR (OKLAHOMA) 06/22/2020

We spent 3 days in Waikiki just after they lifted the inter-island quarantine and the Luana Waikiki was AMAZING. From the moment we arrived to the time we checked out, the staff was super healpful and freindly. The location is the best with only a short walk across the park to the beach. Easy walking distance to great shopping and eats at Ala Moana Mall. Ten - twenty minute stroll to great dinner spots and other beaches. Our Partial Ocean View room was clean and spacious with a wide open view of the park and ocean (not just a sliver of blue between buildings). That's one of the best things about the Luana's location-being on the edge of the park means there are no other high rises right next door blocking your view or looking right into your room. We could tell our room had been recently updated, but it still maintianed that traditional Hawaiian charm. There was a fridge for our snacks and leftovers and an abundance of storage and countertop space. We spent most of our time at the beach, but the POOL sure looked inviting. Can't say enough about how much we loved our stay at Luana. A big shout out to all the staff-especially Kanani- for making our stay soooo enjoyable. CAN'T WAIT TO COME BACK, David and Malialani Big Island, Hawaii

kehlazo 01/17/2021

Friendly and attentive staff at the front desk. Older hotel so I didn't expect it to be perfect. Rooms are spacious but old. The window air conditioner is very noisy and disruptive when you sleep. The pillows on the bed were all old, flat and very smelly. I used a towel to cover the pillow I used. The bathroom is clean but old and could use a refresher. We needed to stay overnight near the medical facility for my daughter so we thought this would be a affordable choice. It was. I probably would opt to stay at a nearby hotel and pay more for the restful sleep and no stinky pillows. There are some really great restaurants across the street Soribol and Yogurstory.

rickyquijano (Oahu, Hawaii) 01/14/2021

First this hotel is NOT what the site pics show! Room wasn’t how it was presented and we were deceived! RESPRT FEE FOR WHAT???? Charging $200 plus when all “resort accommodations” are closed!!! Parking inconvenient and cost even more which should be covered by “resort” fee! Manager less than helpful told us we could to stay someplace else?? Worst experience in my years of travel ever!!! Rooms outdated and beds like laying on plywood but were made to believe them switching to the king we reserved to begin with was them accommodating!!!!

kauai_tc 12/28/2020

STAY AWAY! On Saturday, December 12, I made a reservation for my fiancé as he was traveling last minute from a neighbor island to get our dog surgery at a vet hospital there. I booked the reservation online. It was paid in full. All fees covered as stated in the confirmation receipt email. After making the reservation,I called the hotel to request a King size bed for him because he is tall. Guest service agent RON answered the call. First he said he didn't see the reservation yet which was fine because I just made it and he said it takes about 30 minutes to come through. While I was asking about the request, he tried to hang up on me, I asked if when I called back I could request a king bed and he sounded very frustrated and in a huffy voice said "why didn't you choose it online?" I told him there wasn't an option to, and he said "well I don't know where you made your reservation then" which made me so confused because I know I made it for the pagoda hotel, and then he went further is a sassy tone that "having a king bed was an upgrade, whatever room we give him is what he gets". I have worked as a front desk agent before and the way he talked to me was extremely rude and unwarranted. It was just a request. If it was more for an upgrade there is a polite way to inform a patron of your establishment. Going on... When my fiancé finally got to the hotel at around 9pm, after checking our dog in for surgery at the vet hospital, he called me and asked if I paid for the room already because the front desk agent RON said he needed to pay more. I was on speaker phone, and I said I paid in full I have the receipt stating all charges including resort fees are paid, and that a credit card should only be for incidentals like if you take anything from the mini bar. I said I called earlier and tried to request you a king bed but the front desk agent was very rude and I wasn't able to. My fiancé said RON was shaking his head in a NO fashion while I was speaking. Then RON proceeded to say the credit card was needed to pay all the resort fees and hotel fees. (which I have already paid for as was clear on my receipt!) He was lying about me not calling earlier, very rude, and tried to double charge us more for fees I already paid! Why did he not ask for the receipt to be emailed to them? Or shown for his reference? This is just unprofessional. As a result of this horrible experience at the front desk with RON, my fiancé was so put off and frustrated, he went back to the vet hospital and slept on the front steps in the cold air exposed and in danger. It was late, and all he wanted to do was sleep in a safe room. But we had already used our hotel money and paid for a room that the front desk agent wasn't letting us check into unless we double paid for resort fees! This experience at The Pagoda put my fiancé in danger and I will never stay here again. My family has been staying at the Pagoda our entire lives and we were always treated with warmth, civility, and professionalism. We are Kamaaina, and I am heart broken that my fiancé was treated with such poor attitude by an ill mannered misinformed front desk agent. I emailed management about this and have had no response and it has been over 2 weeks. And they still charged us for the room. BEWARE! MY ADVICE. Stay away! The location is NOT WORTH THE MONEY. Stay somewhere better with more professional experience service agents.

stevecr0cker (Coupeville, Washington) 12/16/2020

Great customer service. Very nice to be able to walk to Ala Moana beach without having to drive and deal with parking. Also convenient to an excellent variety of restaurants and bars. And, cannot say enough about the cleanliness of the place.

mommason808 12/10/2020

This 2 nights stay was for staycation. Was having renovation at home so i went and get a room. I was able to sleep longer and i was very comfortable. Would love to come back again soon. Love the free coffee and tea in the room.

LA-to-Hawaii (Irvine, Pennsylvania) 01/18/2021

We stayed at this hotel recently during our 1 week vacation in Oahu. This was our second stay and the experience was even better 1. the location is great - beach is right across the street and the entrance to the hotel is tucked away in a side street -- the area is not the busiest or noisiest part of waikiki 2. the hotel is not as intimidating as some of other larger resorts - it truly feels like a home away from home. front desk staff are very courteous and helpful, valet crew is A+ and housekeeping is top notch. I have spent more $$ on fancy hotels in LA and San Diego and came away disappointed compared to what I saw here 3. the rooms are huge and only a few per floor - so it never feels super crowded at any point in time. The balconies are big, kitchen and bathrooms are nicely upgraded and everything works as it should 4. If you are looking for a 2BR type accommodation, do check them out before signing up for any of the other larger resorts. It is great value for the $$

Eileen D (San Francisco, California) 12/26/2020

This property is located mid-beach in Waikiki and has terrific views of the ocean from well appointed and spacious rooms. Ours was a 2 bedroom/2 bath with a sleeper sofa. It fit our group of 6 (2 adults and 4 teens/20's) well since we could escape to the beautiful big balcony if needed. Having a full kitchen made it easy to be COVID conscious and eat meals in. There are many tasty and authentic take-out/delivery options nearby as well. The staff are super friendly and relaxed. The parking is free and though you currently have to reserve time at the pool and BBQ, it is well managed and the areas are thoroughly cleaned regularly. We really enjoyed our time there and hope to return on a future trip to Oahu.

codester14 (Provo, Utah) 12/17/2020

This hotel has a great view and is super close to the beach front at Waikiki which you can’t beat. The service we received here was outstanding. Everyone is super friendly and very willing to help make your stay better. Would definitely stay here again!

farmerjohn (Houston, Texas) 12/17/2020

We had a great stay at the Aston. The room was very nice and very clean. The staff was very accommodating. We had a two-bedroom unit looking directly at Waikiki beach. Absolutely beautiful view. Valet parking was included and was very quick to retrieve our rental car. We were a party of four and had to do the coronavirus testing within 72 hours of our flight departing to Honolulu. We used the Costco/AZOVA mail-in test. We delivered our test to UPS early on Thursday afternoon and had results by 8:00 am Saturday morning. (Flight left at 6:00 pm on Saturday.) We have been to Waikiki at least eight times before and could not believe how few tourist there were. Absolutely empty. (Probably 5-10% occupancy.) If you are even thinking of going to Hawaii, I would encourage you to go. They really need your tourist dollars.

alphadixon (Mobile, Alabama) 12/06/2020

I have stayed at other places in waikiki, but this was my absolute favorite! The Aston Waikiki Beach Tower is in perfect proximity to everything that Waikiki has to offer. Waikiki Beach is a 5 minute walk (if that),and Kalakaua Ave (the main strip of Waikiki) is a 2 minute walk away (if that). The Aston Waikiki Beach Tower itself is in great condition. I did not notice any structural defects nor did I have any problems using any of the facilities. There were social distancing protocols in place. The protocols were not intrusive and quite easy to follow. I stayed in room 2101 for 6 nights with my family. This was a two bedroom oceanfront suite. The suite totally satisfied all of our needs. The suite was immaculate, and everything was in perfect working order (despite there being written instructions, I couldn't figure out how to use the convection oven). The suite size was perfect for our family of 6. The suite and floor 21 was quiet, it never felt cramped, or as if we were intruding on each others personal space. The view of Waikiki Beach and the ocean was amazing! The front desk staff and management were awesome. Very friendly, accommodating and helpful. I had a minor issue with one of the valet attendants. I mentioned the issue to the manager. The manager genuinely listened and apologized profusely. I was so surprised and pleased by the manager's attention to my issue, it literally warmed my heart. If I had to stretch my mind to complain about something, it would be the entrance from the parking garage. I was told, by the valet, that self parking was on the 3rd and 4th floor. If you park on the 4th floor, you have to walk down to the 3rd floor to enter the building. (My room key would not open the 4th floor entrance) Overall, I loved the Aston Waikiki Beach Tower. I highly recommend staying here. This will definitely be my go to place to stay whenever visit Honolulu.