TLA IN PARADISE - PCS-ING SOON!

dylanhN9004PK 10/20/2021

I will get the only positive part of my experience out of the way first. The concierge was the nicest person I’ve ever met. That was it. We were swayed by low rates for this hotel. (~$400 for 7 nights). After all the taxes it came out closer to ~$750 dollars. Still a really good deal for 7 nights in downtown Honolulu on Waikiki strip. When we checked in the the first night we realized we were staying in something worse than a motel six but paying twice as much. We decided it wasn’t worth it and we would pay double what we payed to stay somewhere else. Checkout and cancellation was smooth until the debit hit my account. Over $200 dollars in hidden fees for staying one night. It literally can’t get worse than paying $125 dollars for a cleaning fee where we didn’t even do anything other than use the bed to sleep in. Not to mention a $65 dollar “room charge” like we didn’t already pay for the room ??? All in all I dropped 300 dollars to stay in a rundown, wanna be motel 6 for one night. If you thought that was bad enough, they have the nerve to ask for $30 dollars a night for parking underneath the hotel that holds 15 cars max for a hotel that I would assume could have well over 200 people in one night. Never again would I pick this place to stay, even if they offered me to stay there free.

ksuzuka 08/23/2021

This is an older building and not fancy but it is clean and comfortable and the staff were very friendly and caring. It was perfect for my post-travel self-quarantine and came to feel like home away from home.

AlexWebb69 07/15/2021

Of all the places in Waikiki I could have picked to stay at, I made the mistake of choosing this hotel. The rooms were gross, the furniture was stained beyond belief, I had to put a towel down on the couch before I sat on the crusty cushions. Security is a joke, my car and another were broken into in the hotel parking garage and the "guard" had no clue it happened and provided barely any help. The rooms were not cleaned during our stay because of covid, even though every other hotel was still providing maid service although they did take out the trash if you left it outside of your room. I will never recommend this hotel to anyone and I will never stay anywhere near this place if I ever return to Waikiki.

tka002 07/09/2021

This hotel is affordable and clean and staff are helpful! It’s small and doesn’t have many amenities, but we were just looking for a place to sleep and rest as we spent the days out exploring the island. If you’re looking for amenities or a fancy place to stay this is not for you, but if you need a good and affordable place to stay this is a great choice!

939jonz 07/01/2021

Amazing experience. Nicole at the front and the house keeping staff were wonderful. The bed, linens, towels, and pillows were so relaxing. The AC was a welcome relief with an economical feature. No issues with WiFi or cable. Also the pool and lounge area is great. Close to a lot of things in Waikiki and walking distance. Service was good.

Hawaiianteinei 10/19/2021

Our stay at the Aqua Oasis hotel was amazing and awesome. We had the best service from the time we walked into check in until we checked out. Our housekeeper Aida was amazing and so was our vallet Micheal. I would also like to shout out to the management, they don’t always get the recognition that they deserve. Evelyn and Clifton lead an amazing staff, thank you for your leadership.

Y9795LUmickm 10/03/2021

Awesome hotel…just what we needed for our family. Mike Preddy and the whole entire staff were so friendly and very helpful.. I can’t wait to come back. The breakfast was a great treat to start the day. The food was always fresh and filled with muffins and bagels. Coffee and juices were awesome!!

24thetrave (New Mexico) 10/03/2021

Aqua Oasis is a hidden gem, a few blocks from the beach, and a shorter walk for all the shops, a block and half from the trolley stop.The staff her was FANTASTIC from Rachel and Renee at the front desk to the valets, hey Mike and Mark thank for alway having our car ready. Renee thanks for the ice every evening. Thank you Angelina for alway having the room nice and clean and ready. This is really a great ,quite hotel a block off the main drag. Their pool is nice and my wife love the swing chairs. Having two washers and dryer’s is a great convenience. We love the coy pond. Breakfast is great , and plentiful for a continental breakfast, loved all that juice. Having a balcony on every room is nice for setting out late evenings. This is really a Hidden Gem, so glad we found it.

T5591JCjessicav 09/22/2021

I decided to visit this lovely hotel in Waikiki for a mini vacation, and I must say that I had an extremely pleasant visit. When I arrived, I was able to use valet to park my car, and then Clifton assisted me with checking in, which was a smooth and quick process. My room was very tidy and spacious (special thanks to Analyn for keeping my room neat and clean during my visit). I was able to enjoy the on property swimming pool and sauna as well, both were very clean and not too crowded. They also offer a complimentary breakfast every morning, which myself and the other hotel guests all enjoyed daily. Since we are in a pandemic, I appreciated the hotel’s efforts to keep all guests safe, with signs and hand sanitizer placed throughout the hotel lobby and property. Overall, if you are looking for a place to visit with a great location in Waikiki, endless hospitality, and lots of aloha, I highly recommend visiting the Aqua Oasis! I look forward to visiting again in the near future.

jorgeroadtip20 (Campbell, California) 09/21/2021

Family of five, kids ranging from elementary to high school. We wanted a place that didn't need to have the fancy slides and kid-safe pools. We had fun at the beaches and hitting local spots, so we wanted something near Waikiki and a place with parking. Aqua Oasis was exactly what we needed and we had a great time. We loved the staff, the guy in the front who handled a lot of requests and our parking, Michael, he was great. We always got our car in a timely manner. The room was no-frills and was clean and had a fridge (we got a junior suite). Enough space for all of us and the wi-fi worked fine. Walking distance to the great food around Waikiki. Marugame Udon is just a block away. Waikiki beach is an easy 8-minute walk. Plenty of restaurants to hit or get takeout from. Nearby is Shimazu Shave Ice, I would recommend that. All in all, we will be staying here again.

Sasha R (Atlanta, Georgia) 10/12/2021

Me and my fiancé went to Waikiki for a family vacation a week ago. While staying at the AP we saw and killed 4 roaches in our room! The hotel appeared to be old and gave motel vibes, not as we expected. This was our first time in Hawaii and the hotel just didn’t meet our expectations.

P1204H (Atlanta, Georgia) 10/11/2021

We booked a partial view not realizing we would literally be able to see a very small view across the street between other hotels of the ocean. As someone stated in an earlier comment the hallway is slanted and weird and the rooms were a little dated. The carpet in our room had a red stain in it (hopefully it wasn't blood). Last, the morning of checkout, the sanitation workers came at day break to dump the toilets in the receptacle and woke us up. The sight of the toilets and soiled mattresses when you walk by the hotel which is on the maintain strip was a eyesore; there must be a better way to hide the trash prior to trash day.

Yvette Y (Hauula) 10/07/2021

Stayed for the weekend to celebrate the life of my cousin with family visiting from the mainland. The front desk service was good and pleasant. Everything went pretty smooth. I wish there were security because anybody can access the hotel at anytime.

J8820ZOed (Yorba Linda, California) 09/06/2021

One of three elevators has been broken for over a year which leads to very long waits to get to lobby. My room alarm clock didn't work and when I told them about it, they didn't have a replacement and wouldn't remove it. I asked for a water and was sent to the vending machine on the seventh floor and found a "out of order" sign on it. The printer in the lobby was out of order for my entire stay and they had no plans to get it fixed.

cylaguardia 09/06/2021

I enjoyed my stay here at Aqua Palms Waikiki. It was in close proximity to all the places in Waikiki we wanted to go to. There were plenty of parking spots to park our 2 rental cars. The staff was friendly and hospitable. And the room was very decent. Will definitely book again in the future.

suepD1032GW 10/16/2021

Call for reservations and Joseph is the hotel reps that was very friendly, giving tips of how and where to visit , explaining to me how to get around Waikiki area and nearby attractions, Joseph was very helpful and friendly he make sure to explained to me what I need to do for check in and how to get to Aqua Skyline. Overall my stay is an excellent stay , the night view is amazing, will surely come back to visit again.

likuonetupouata5 (San Bruno, California) 10/12/2021

Was surprised about the location close to everything shops, restaurants, including the beach, loved that the parking was in the same building the room was very nice and very clean the staff was very friendly n the check out was great which I did on a touch of the button

tyspencer808 10/11/2021

Conveniently located. Nice rooms. Overall great stay. Went with my family, and will definitely be staying there again when returning. Friendly staff. I really like that there is security that is there 24/7.

Anita B 09/12/2021

Fantastic Service by the Front Desk Personnel..Especially Jaime! Great Location to all sites . Mini Mart on the 6th floor..The Panaramic view is awesome...Rooms are spacious...I highly recommend as this is our third time staying at this location ..

mdaneshvar 09/06/2021

My friends and I stayed at Aqua Skyline resort in Waikiki during our Oahu trip in September 2021. The room was fantastic and the view was epic since we had a room with a high floor and a view of Waikiki beach and Diamond Head. The room we stayed in was a 1 bedroom suite and it was nice to have a kitchen to cook breakfast daily before our excursions. The staff was very friendly, attentive and helpful. Tamar and Jaimie especially gave excellent customer service. Definitely highly recommend this hotel if you want a good location and great views. Mahalo!

msturman11 (Chicago, Illinois) 10/13/2021

we had a one bedroom suite. very comfortable and close to my daughter's college. Staff were kind, welcoming, professional, and helpful, I would highly recommend this hotel if looking for a downtown location.

GaryE1397AB 10/11/2021

Restaurant still not operating so it made getting something to eat at later times an issue. Management/security very friendly and room had a comfortable bed/clean bathroom/clean kitchenette and a great view.

ccrouch2021 (Salt Lake City, Utah) 08/25/2021

Questionable neighbors sleeping on the street, pay for parking that was on the uppermost floor of garage, no information on where I should park or where the garage was located. I needed to call the hotel. Out dated finishes in lobby, corridors and room. The room smelled like smoke so much I would have changed rooms but I checked in too late. No gym. Pool area not acceptable. I would not return or recommend.

Bruce B (Berkeley) 08/21/2021

Staff great but property needs some attention. And we'll see what they do about the overbilling. Roaches in kitchen. Location ok if you want to be downtown, which is a different kind of place from where the beaches are. But good for getting buses.

Trudy W (Annecy, France) 08/03/2021

The Aston At The Executive Centre is a great hotel. Good location, very clean and extremely friendly staff. Very attentive to our needs. Transportation was easy to access. Close to shopping and restaurants. Exceeded our expectations. We'll be back.

ysang2021 (Fremont, California) 10/09/2021

The pull out bed my grand daughter got accident, it’s not safe for kids. There’s a gap between the headrest and the best. The comforter looks dirty and the carpet. The appliances all broken not functional and usable

bobrahle 10/06/2021

This was our 3rd time staying at the Waikiki Banyan. Initially, the property was recommended to us by local freinds who had a long-term rental there. We previously stayed at the Hale Koa in 2015 and 2016 which was exceptional but it was time to go the condo route. We almost cancelled our trip but decided to follow-through with our travel plans even though the Governor pleaded for tourists to cancel/reschedule their trips. We spoke to some local freinds who stated now was the best time to come. Glad we did. It was one of the best Hawaiian vacations. Everything went perfectly and the staff and services at the Waikiki Banyan were outstanding. Cliff and Randy deserve special mention for their smiles, engagng discussions and customer service. They are always great. Pool /Spa areas were open and we could see the staff in the early morning hours performing their regular maintenance to keep these areas clean and safe. The general lobby and other public areas, elevators, parking deck etc were all clean and safe. There are BBQ grills near the pool area where you can grill as well. For a 2+ week trip it is a better deal to just get a monthly parking tag if you have a car. Only a little more than a block from Waikiki's Kuhio Beach. Aquarium, Zoo, Park and shopping all within a very short walk. Great location for families.

mariavT5059RV 09/16/2021

The stay was one of the worse rooms I have ever booked. The condition of the room was very poor. Carpeting had mold on it by the sliding door. Told staff twice and nothing was done. The toaster did not work. Had to get a new one. The toilet you had to hold the lever down for 15 seconds to get it to flush. Really! Somehow as a couple we ended up with twin beds. Wow! The base boards were very worn. No ice maker which would have been ok if we had ice trays, there were none. No baking trays or large baking pans. The fan and light above the stove you had to turn on several times to get them to work. Plastic chairs on the balcony, really for the price you paid, plastic chairs? The staff at times came across like we were bothering them or were idiots if we asked a question that may have seemed obvious to them but not to us. Some of the staff was very helpful, not all! The tub did not drain well. The clock on the wall did not work. The only positive thing we could say about the room is that the shower was great with plenty of hot water. The pool had some white substance floating in the corner, not sure how well the filtration system is working. Also, would be a nice perk if some umbrellas were put out by the pool. We would not recommend staying at your property to anyone. A trip to Hawaii with the prices paid should come with a better room then we received. Only disappointing thing to our entire stay. The room needs a complete upgrade!

kerrideutsch 08/22/2021

The people at the front do not give the same information and when I ask them it felt like I was bothering them. Curtains in my room were torn and the front desk had no clue about it. Don’t they check the rooms before they rent them

Jessie C (Raleigh, North Carolina) 07/25/2021

Overall we have no complaints! Quick check-in, four working elevators, beautiful lobby, convenient location- 1 block to Waikiki beach & 1 block to the bus stop, kind staff, clean hotel, clean room, no noise issues, great view, & overall we loved our stay! Definitely got a great price for our six night stay in July, a lot of bang for the buck. I will say the beds seemed to be more full-sized than queen-sized, the pool is not 6 feet deep even though it states that it’s 6 feet deep (I’m 5.10 & my whole head was above the surface when I stood flat on my feet), & the wifi wasn’t the best, but these were non-issues for our group. There’s a convenient minimart in the lobby that has a little bit of everything, and there’s a grocery mart two blocks away that is great, too. I highly recommend this place! Well worth your time & money. Very pleased with our stay! (:

nutnhoney920 (Monterey County, California) 10/11/2021

Wonderful location across from the beach. Rooms are small, have comfortable beds and are clean with everything you need including beautiful views when you book an oceanfront room. Can't wait to go back and stay here again.

MamaBMamaB (Seattle, Washington) 10/05/2021

We made the upgrade to an oceanview and the gorgeous view from our room was the highlight of our trip. We only require a hotel to sleep in and to have a view at that low price was unbelievable. We’re still smiling over the funky architecture of the circular building and the compactness is part of its charm. Solid concrete, didn’t hear anybody in the surrounding rooms, only in the hallway through the door. Loved it, hope to go back.

shawnJones68 (Murphys, California) 09/23/2021

I've stayed at the Aston Circle Hotel about 5 or 6 times and it does have it drawbacks. No pool, limited parking, no onsite restaurant or gym. But it does have access to Waikiki beach in about 2-3 minutes from room to beach, the Hilton can take you 10-15 minutes to get to the beach. You don't really need a car as it is walkable to all of Waikiki. There are several restaurants literally outside their front door and many more within 1-2 blocks, very walkable. During this stay with my 78 year old father we walked every day for fun, for meals and for the motivation it brought it and we walked on average 6-8 miles every day with little effort, so who needs a gym. Yes I would stay here again. ......and did I mention the views from the Deluxe Ocean Front Room balcony. You need to check out my video review of the hotel on my Youtube channel #shawnonthego as well as the time lapse sunset video shot from the balcony of the Aston Circle Hotel. #shawnonthego #circlehotel The hotel has been remodeled over the last year and is still ongoing so you may hear a little construction noise during weekdays but they don't work on weekends. One of the benefits of the facelift is the large sliding doors that open up the entire wall facing the ocean, see one of my pictures which shows this. All of the pictures were taken from our balcony of the hotel or directly in front of the hotel, on the beach, or in the water in front of the hotel.

hfuata 09/08/2021

Staycation gone great! Fantastic view! Due to COVID my wife and I ordered takeout for breakfast, lunch and dinner. Having our meals and drinks with the beautiful view made it more spectacular. We did go walking in Waikiki and also did some shopping at the mall. We had lunch at Paia Fish Market Waikiki. I love to eat fish. My wife and I ate the Ono and had calamari. The food is fantastic. That was the best Ono and calamari we ate. Our staycation was very memorable.

Carlos S (Auburn, Alabama) 09/01/2021

This hotel offers a unique experience on Waikiki in that it has a terrific oceanfront location, with gorgeous ocean views (if like us you choose an ocean front deluxe room). The rooms are nice, the beds are comfortable, everything was clean and tidy during our stay. Also, the staff was very friendly and helpful. The flip side is that the hotel has zero amenities. No fitness center, no breakfast, no room service, no pool, not so much as a treadmill. Also, the rooms are quite small. The bathroom in particular is tiny. This was fine for the two of us, but 4 people would probably be very uncomfortable. So if what you are looking for is a zero-frills, good-location, cozy hotel room right on the beach, at a reasonable price then this is the place for you! If you need a pool, playground, spa, etc. or need a large room, then I would not recommend this hotel. Note: I'm knocking the service grade because of lack of amenities, not because the staff was bad. They were great.

Global00023229177 08/26/2021

We always enjoy staying with you at the Waikiki Sunset. Staff makes us feel welcome and always friendly. The 2 bedroom was affordable and clean and when we requested service, it was fast. We will stay again. Thank you!

ktodd139 (North Wales, Pennsylvania) 08/23/2021

We have been spending our Hawaiian vacations at the Sunset for many years. There are many great things about the building, including great views of the ocean and Diamond Head, great location to beach, restaurants and shopping, and always friendly staff. That said, there are always weird and quirky things occurring. Elevators were covered with board on this trip, which my Grandson referred to as "the cardboard elevators", maid service was almost non-existent (due to pandemic) and pool use was by reservation only.

Prosthodontist (Houston, Texas) 08/22/2021

We could not thank Penny enough for treating us like her own family! She listened, solved our small issues, and made us feel so special during our stay. She is a type of person who would “under promise and over deliver’, with her quality customer service. We felt valued as Aston guests because of Penny. She cared so much and her compassion made our stay so memorable! Also, Ka’ahele is another very kind front desk we came across. We thank you! I took my 3 girls and mom for a trip to Hawaii after the loss of my father. Aston is the only hotel my husband could find that has 2 bedrooms with kitchen and it is in a great and safe location. He could not join us due to work. It is a short distance to Waikiki beach, restaurants, diamond head, attractions, etc. Parking is convenience and reasonable price. We stayed at Aston brand hotels whenever we visited Hawaii and happy to get to know Penny during this trip, she is truly an asset to Aston!

pilarsilva91 (Fresno, California) 08/13/2021

Antiquated hotel, over priced. I had a two bedroom suite, the rooms are very small you barely had room to get around the bed. Never staying here again. The furniture was very old and scratched up. I stayed 5 nights and my room was never cleaned during my stay.

Jeremiah C (Kansas City, Missouri) 08/08/2021

SPEND YOUR VACATION STAY DOLLARS ELSEWHERE. While I completely understand COVID issues and how that has changed the hospitality industry (I am a small business owner in the service industry), when it came to this part of our much anticipated vacation, we were disappointed and honestly quite fed up with the Aston Waikiki Sunset at every point along the way. Some of the issues we encountered: * The rooms are just “meh”. ESPECIALLY for paying over $3k to stay here for a week, I expect an overly clean room, plenty of blankets and towels, cookware, usable balcony space, solid interior doors (not ones that have slats in them and can be peered through), working windows, hot water, open and accessible amenities as advertised, and the list goes on. Additionally, these items were also ridiculous and or need attention: * griping at people to pull up a mask while their security staff weren’t wearing one at all. * telling guests they must reserve an OUTDOOR POOL time, but failing to answer the phone when guests attempt to call to make said reservation. (And also sending your pool Bouncer to boot people out when there was NO ONE ELSE THERE, if the “time had expired”.) * allowing only 5 people at the pool, and only for an hours time, to then require 30 minutes after to sanitize. How bad are your chemicals that they aren’t working in the first place? Also, do you not think that we are all swimming together in the ocean, right next to each other? ALSO.. having us sign our life away in a waiver to swim in your pool would negate your liability should someone “contaminate” your pool. * the trash, dirt and grime in and around your building needs to be addressed. I understand you can’t do anything about the homeless community hanging out, but if you don’t take care of the outside issues, how can you not expect them to Use it as a garbage can also? * The “market” in the hotel is basically an offering of a smelly replica of a third-world open air market. Had almost nothing, crazy over priced (as expected), and I’ve honestly had better experiences in actual third world countries with markets. *your parking pass system is in dire need of streamlining. You should simply add a daily charge for parking to the room for the duration of a guest’s stay rather than having someone attempt to navigate through a broken stall with different directions from whomever is working that shift on how to insert one ticket, but grab another, but pay for the last hours you were there, but you need a new ticket when you come back, but also it’s prorated when you come Back so you’ll need an additional ticket. What the heck. All in all, if I could do it again, a thousand times over I would stay somewhere else. I’ve been to Oahu before, but this was by far the most disappointing.

jsecmf (Oro Valley, Arizona) 10/20/2021

Service is good. Parking is ok, however daily charge of $30 is quite pricey. Hotel rooms appear to be old, need to upgrade kitchen appliances, bathrooms need vent and new amenities. Hotel room door looks old. Curtain inside hotel rooms are dirty with stains. Bed is comfortable. AC works well, not too noisy.

35luism (Lakewood) 09/03/2021

A wonderful hotel managed by great staff. Unfortunately we encountered noisy tenants in the adjacent room. This scenario was not resolved. I do strongly recommend this hotel due to its affordability as well as location.

sarahovelsen (Honolulu, Hawaii) 08/28/2021

Amazing. I liked the staff and room and fridge and got a free upgrade and theyre so Nice i love them all. Its so central and everythings so close especially the beach which is so Nice and the location is the best

jwapsych 08/25/2021

I had an excellent stay. I want to especially thank and ask Tripadvisor to commend them personally for the service of Meryknoll and Tracy who helped me have a relaxing and excellent stay. Meryknoll responded to my needs to have better accommodations for the what I had to do during my vacation and responded quickly with help and moved me to a room location that accommodated my needs. I want to thank them personally, especially Meryknoll for her excellent customer support and service. I will definitely stay again at EWA HOTEL given the welcoming and support of the staff like Meryknoll and Tracy and I am more likely to use Tripadvisor for my travel needs. Thank you for a wonderful stay! John W. Adams 716-860-8392

419damali101 (Newark, New Jersey) 07/11/2021

My sister and I stayed here to celebrate my 50th birthday Pros: Great value for price!!! This little no-frills gem is super close to Waikiki Beach and has 5 AMAZING food trucks right outside your door. There's no bells & whistles or pool, but that's exactly what I wanted...somewhere clean and safe to keep our stuff while we explored Oahu for the first time. One perk that is included (that we really enjoyed): you can show your room key at the Honolulu Museum of Art and get free admission..its $20 otherwise Con: We had to be moved twice during my stay because in one room, there was no hot water in the shower and in another room, the air conditioning unit was malfunctioning and leaking water. Maintenance of rooms needs to be improved. Other than that, we had a fantastic stay. All staff were friendly, helpful and responsive to requests. We were provided with an upgraded room once we had to move a 2nd time. I would recommend to others to stay here. Check their website for deals/coupons

CherylAnnRDN (Berlin, Maryland) 10/18/2021

We rented a condo for our stay in Hawaii. The price was fair, the condo was very clean & came with linens, appliances, cable & wifi. Easy phone access to the unit manager. The Iliad has a pool, store, restaurant & clothing store. Easy walk to the beach, pools & great view of the Pacific. Elite valet parking on site for $28/day. This service was A+, too.

saragenamarvi1 (Ewa Beach, Hawaii) 10/12/2021

Thank you so much for everything. Everything felt so welcoming and we loved the kitchen especially. We felt as if we were home but just wish the ps3 was updated so we could watch Netflix or something. We did have a laptop though so we were okay.

lmoore2230 (Austin, Texas) 10/09/2021

The beds are horrible… All of my family felt the same way .. We had 4 different rooms .. Plus We feel that only guests should have access to the tooms .. Several times we saw strangers walking around the floors that were not guests.. Not feeling safe at all

ela26dc 09/27/2021

In summary: Please, take your business elsewhere because when a hotel doesn't even care about people's safety, they certainly won't care if there are issues with your hotel room. The front of the Ilikai Hotel is paved with shiny green tiles right next to decorative pools of water. Without constant supervision of these floors, it's an accident waiting to happen because water can easily transfer onto the floor and you won't see it on these tiles. Sure enough, I was walking out of the hotel, slipped and fell on the walkway. What followed was a comedy of errors in solving problems and in customer service. I was in a lot of pain and informed the nearest security officer, who really took their time in reacting and did not offer much resolution. I tried to contact the hotel manager, but the front desk told me there was no manager on duty and the only manager was on vacation for a while (it's a huge hotel, how is there only one manager...?). Security (Josh) just asked if someone had filed the paperwork; didn't bother to express any concern or ask what happened. Finally reached Tom in HR who at least expressed some sympathy, but said maintenance is done by an outside association and said he would have them call me. Basically, no one took any amount of accountability or told me how they would fix this going forward. A woman named Elena from this outside association called and sounded supremely disinterested. Just said I heard you fell, what can I do for you? Seriously? How about asking what happened, expressing concern, and apologizing. Since she was an assistant, I again asked to speak with the manager and was told he is out on vacation for two weeks and she would have him call me in two weeks. I don't understand how a huge hotel and organization can mismanage a problem so thoroughly. Meanwhile, I'm still in a lot of pain in my knee and no one seems to care.

Sailorgirl1954 09/22/2021

Always stay at ilikai. This older condo hotel still creates the hawaiiana atmosphere with its open air lobby and many lava rock fountains. The remodeled condos are highly recommended. Make sure these are the ones you book. Aloha

HoldenAfart (Tucson, Arizona) 10/19/2021

Great Location. (5 min walk to Ft DeRussy beach & only a 15min walk to Waikiki Beach) Great service and friendly staff. Super clean. Best smelling hotel I've ever been in. 24/7 valet. What else can you ask for? I'm so glad we chose the Luana for our family trip to Hawaii. Mahalo from our ohana.

Craftsmom (Sacramento, California) 10/16/2021

Stained smelly liquid trails from leaking garbage bags on hallway carpets, severely understaffed, no air conditioning in elevator or fan also no a/c or ventilation in hallways. Covid and hawaii hot weather requires plenty of comfortable ventilation. Lobby air conditioner “broken indefinitely” in the middle of hot Hawaii summer, the manager or whoever is at the top of this hotel should make this a priority. Filed 2 complaints with front desk, this hotel manager never reached out nothing. Older staff ladies that clean the rooms are very nice but overworked. It’s odd that all staff, everyone that works here looks unhappy or afraid to lend assistance. People come to hawaii to have a happy experience.... lack of air conditioning, useless $35/day so-called amenities, and unhappy staff says alot about this place. Like all the other critical reviews, Mr Executive: don’t bother saying, “if you had kindly notified the front desk about your concern... “ this is a place you stay once because you think you’re getting value but then never return.

lopezruizindira 10/11/2021

We must all know you know who you are, no thanks. Security deposit is to be stolen and criminals are the invited guests. False advertising as the hotel is rather smoking and has such to section for picking manifested violence.

newbee72021 (Camp Verde, Arizona) 09/18/2021

Simply AMAZING...in such trying times the staff was always happy and more than helpful, my stay was flawless, the exact rejuvenating and revitalizing vacation I dreamed of, highly recommend and more importantly I will return for future stays!

leslye241 09/09/2021

The location is excellent and the 1-bedroom suite where I was with my family of 5 is spacious. All the employees I interacted with in housekeeping, valet parking, the Fish Hook Restaurant, and front desk, responded quickly to my request for help. They were all friendly and courteous. As for the Manager, Gina Reeves, she was also quick to accommodate me when I needed her assistance. My family and I had such a great experience that we will not hesitate to choose this hotel again if we return to Hawaii.

winjwin02 (Honolulu, Hawaii) 09/06/2021

We had a good time with my family there were no problem at the stay everything was great hoping to go back again. Good staff good front desk service, clean bathroom , nice housekeeping. I see yall soon

jazj127 08/29/2021

I always choose this hotel when traveling to O’ahu. They’re an amazing hotel where everything is close by and we didn’t need to travel far to the stores. We can’t wait to visit again on our family trips.

LisaHawaii808976 (Lihue, Hawaii) 08/25/2021

Check in was fast, our rooms were ready before the check in time;employees at check in were very thorough and nice. Covid protocols ( temperature checks, social distancing of dining tables) were implemented and we felt safe.

rkodani61 08/19/2021

We had a good time staying at the Pagoda since our house was being fumigated. We liked the service , room was nice with comfy beds. Enjoyed the complimentary coffee in the morning. Enjoyed our breakfast at

reneyhurrell (San Jose, California) 08/12/2021

They have you use your key card to open everything. From the gate outside to the elevator and to your own room too. It’s pretty safe and if you want privacy, this is a must stay at hotel. It requires a minimum amount of deposit but it’s worth it for the price they let you stay at their hotel.

CherylAnnRDN (Berlin, Maryland) 10/18/2021

We rented a condo for our stay in Hawaii. The price was fair, the condo was very clean & came with linens, appliances, cable & wifi. Easy phone access to the unit manager. The Iliad has a pool, store, restaurant & clothing store. Easy walk to the beach, pools & great view of the Pacific. Elite valet parking on site for $28/day. This service was A+, too.

saragenamarvi1 (Ewa Beach, Hawaii) 10/12/2021

Thank you so much for everything. Everything felt so welcoming and we loved the kitchen especially. We felt as if we were home but just wish the ps3 was updated so we could watch Netflix or something. We did have a laptop though so we were okay.

lmoore2230 (Austin, Texas) 10/09/2021

The beds are horrible… All of my family felt the same way .. We had 4 different rooms .. Plus We feel that only guests should have access to the tooms .. Several times we saw strangers walking around the floors that were not guests.. Not feeling safe at all

ela26dc 09/27/2021

In summary: Please, take your business elsewhere because when a hotel doesn't even care about people's safety, they certainly won't care if there are issues with your hotel room. The front of the Ilikai Hotel is paved with shiny green tiles right next to decorative pools of water. Without constant supervision of these floors, it's an accident waiting to happen because water can easily transfer onto the floor and you won't see it on these tiles. Sure enough, I was walking out of the hotel, slipped and fell on the walkway. What followed was a comedy of errors in solving problems and in customer service. I was in a lot of pain and informed the nearest security officer, who really took their time in reacting and did not offer much resolution. I tried to contact the hotel manager, but the front desk told me there was no manager on duty and the only manager was on vacation for a while (it's a huge hotel, how is there only one manager...?). Security (Josh) just asked if someone had filed the paperwork; didn't bother to express any concern or ask what happened. Finally reached Tom in HR who at least expressed some sympathy, but said maintenance is done by an outside association and said he would have them call me. Basically, no one took any amount of accountability or told me how they would fix this going forward. A woman named Elena from this outside association called and sounded supremely disinterested. Just said I heard you fell, what can I do for you? Seriously? How about asking what happened, expressing concern, and apologizing. Since she was an assistant, I again asked to speak with the manager and was told he is out on vacation for two weeks and she would have him call me in two weeks. I don't understand how a huge hotel and organization can mismanage a problem so thoroughly. Meanwhile, I'm still in a lot of pain in my knee and no one seems to care.

Sailorgirl1954 09/22/2021

Always stay at ilikai. This older condo hotel still creates the hawaiiana atmosphere with its open air lobby and many lava rock fountains. The remodeled condos are highly recommended. Make sure these are the ones you book. Aloha