Centrally located in the heart of downtown Kahului, on the shores of picturesque Kahului Bay, the Maui Beach Hotel is just minutes from Kahului Airport, shopping, beaches and golf courses. Rooms and suites decorated in a lovely island style, offer ocean, garden or city views. In addition to an on-site restaurant, lounge, swimming pool, and fitness center, there are meeting rooms and a ballroom, making it a perfect location for business conferences and weddings.
The first day I arrived I was so happy being at Hawaii. It was a. Uso esa trip for me and I had 5 days at Maui but only one working day! So there was plenty of time to explore around. Everyplace I visit, I like asking locals what’s places I should visit. And so I did with this hotel. I went to reception again after my check in and ask the lady there. Her answer was very astonishing: she said GOOGLE it with an attitude meaning leave me alone, being very rude. Next day I wanted some assistance about luau local dances. The lady at the reception (different one) was more cooperative but still the final answer was look online for everything.
The management of this property AND the ladies at the reception need to understand that they have a job and they are busy because of the tourism and being let of the tourism industry they need to happily serve the client. If you can’t do that ladies, please go and wash dishes at local tavernas or restaurant. Since this is your business choice you need to support it. Yes of course I knew I can google everything online, but it was not the answer I expected.
Highly disappointed and I do not recommend this property to anyone because of the attitude of the reception team members (not all of them of course!). The manager should have a word with them to be friendlier to the client OR get rid of them!!! 👎👎👎
Good and Convenient
We spend 1 night at Maui beach as we had an extra night in Maui after leaving our condo. We location was great as it was close to the airport. And most importantly, the frond desk were fantastic and very accommodating as they let us have a 3 pm check out which was important as our flight left at midnight. Concierge allowed us to store our bags before and after check-in and check-out so we didn't have to lug our bags all over the place. It was very affordable and was close to shopping to keep us busy.
Good job guys!
I spent 5 nights in Maui beach hotel.
Very poor standards I hi E it a two star.
there is nothing to do in this hotel .they have a pool ..that's it.
The beach is rocky and unsuitable for swimming.
The food is not that good either
No lunch available.
Bar is open at 5.30pm..unacceptable for tourists.
I find the staff rather slack at times and unprofessional
There is no tourist desk for any assistance .
There is a courtesy car only takes you two klms.
Don't bother staying here .
There is nothing to do on this side of maui
Best staying near lahania
Maui Beach Disappointment
(Colorado Springs, Colorado)
Not much positive to say about this hotel apart from its central position on the island meaning you are at a good starting point for daily adventures.
We arrived believing we had booked a room with a balcony (based on information on the hotel group, Aqua-Aston, website) however this was not so and we were fairly disappointed because our plan had been to sit out in the evening while our daughter slept inside. I raised this with reception and they could not help and didn’t even know the name of the group who owns the hotel. I contacted the group directly and am still awaiting a response (10 days and counting).
So the actual room was large however not the cleanest I have seen, carpets needed a good vacuum for sure. This lack of cleaning was especially disappointing as it was sold as an ‘ocean view’, tricky to view when the windows are dirty inside and out. And to be honest I wouldn’t say it was an ocean view, more like a bay that had cruise liners and cargo ships coming in and out. The small beach at the end of the gardens is dirty and needs some attention to clean it up.
Housekeeping was hit and miss, they seemed to clean and replace some items but miss others randomly, just little things like the coffee one day and the soaps another, but it added to our overall impression.
The staff weren’t friendly, when we went out each day we would always say good morning but were ignored. When I checked out there was no asking if I had enjoyed my stay or wishing us safe travels. Customer service was poor.
Oh and breakfast was available but I wouldn’t bother, over priced for what you get. Try Tante’s next door or head down to Paia and go to Charley’s.
I will not be going back and I would not recommend this hotel.
Convenient location in the heart of Maui about two miles from the airport and the central hub of any direction one would need to go to navigate Maui. It is across of it a shopping mall with food options and about three long blocks from Whole Foods.
Check-in was easy, staff was helpful I got a room upgrade. The room was pretty basic, old but clean. There was a little mold on the shower head, but honestly rooms in Maui are incredibly expensive. You get your value here.
So why the two-stars? I was not feeling well so I went to bed early. I get a call from the front desk at 10:30 asking if I was part of an insurance group that had a number of rooms at the hotel. I say no and go back to bed. That’s somewhat forgivable I guess. What is not is that I get a call five minutes later and asked the same question. I also want to add that I scheduled a wake up call and did not get it. Fortunately I woke up on my own and wasn’t late for my business appointment.
You get what you pay for- but the hotel needs to address personnel issues.