sharonsU5899US 10/30/2019

This was an interesting find, for sure. Once we were checked in, we went to the unit and went upstairs to check out the bedrooms. The master bedroom bed looked like someone had been sitting on it, one of the pillows was not in place with the others, and my first thought was that someone else had been sleeping in the unit. It made me very uncomfortable. We immediately flagged down a maintenance person who said that the entire unit was indeed ours and that no one else was renting it with us. The unit has a great kitchen but some of the floors looked like they were not cleaned properly. Also, the entire place was extremely sparsely appointed. No lamps in the living room, rug under coffee table looked unclean, no windows in this unit, except for a window in the bedrooms, felt like a cave. It served our purpose but I would not rent here again.

Lorraine B (Little Rock, Arkansas) 09/11/2019

When we arrived, we were pleasantly surprised by the spaciousness of the townhouse. We each had our own room and bathroom. The kitchen was spacious and comfortable. We really enjoyed our stay!! We’ll definitely be back to visit in the future!!

44tripashkar88 (Dearborn Heights, Michigan) 09/04/2019

The space is great, the location is great but the service is bad below my expectation. We have to was our own towels, every day we have to ask for coffee and shampoo, we have to throw the garbage , no towels at the swimming pool They don't clean the condo, they don't even come inside. We were not happy, we knew it is a condo but i was expecting some type of service , yet they charge us $90 cleaning fees

193MandyR (Prague, Czech Republic) 07/28/2019

We just arrived home after 10 fabulous nights in this 3 bed town house, we all loved it. We stayed here two years ago and liked it so much we returned and it didn’t disappoint. Check in was super quick and easy, on arrival at the house the carpets were still a little damp as the whole upstairs carpets had just been cleaned so the house smelt clean and fresh and they dried in no time so not a problem. The only downside was the fully equipped kitchen was actually barely equipped, there was a kettle, toaster, microwave, coffee machine, super large oven / grill but no utensils, not even a baking sheet or spatula/ wooden spoon. So couldn’t cook a home made meal, had to use a carving knife to take a pizza out of the oven! On the plus side it’s great having a large washing machine and drier. It’s a lovely little gated community, there is not much outside space just a tiny paved area at the back but no garden furniture, it was too hot on our visit so we were happy indoors with the aircon. Great pub/ restaurant 5 mins walk away Millers also a Chillis, Publix 10 mins walk and a pharmacy. The traffic was a major problem during our stay, Disney is 20 mins drive but took 90 mins!!! The I4 is super congested at this junction for no obvious reason. We took lots of different routes to try to avoid. Overall loved it and would stay here again.

Jennifer B 07/21/2019

We stayed for a dance competition/convention and the unit was exactly as described and pictures were accurate. I must say some of the reviews concerned me a little but we arrived and were pleasantly surprised at how nice it was. We stayed in unit 8125, which was very close to the pool, clean, and had everything we could have needed for our stay! Arrival and access was easy, communication was perfect! Thank you for the beautiful property to help ease the stress as we created family memories!

Evylynn C 11/15/2019

We arrived in Orlando early morning on Nov. 4th. We thought we would take a chance and find out if we could get early check-in. When we arrived at the resort around noon, they had a room ready for us (so they said). We had booked a one-bedroom suite. They put us in a two-bedroom, which wasn't so bad, but the room was not ready. Beds were unmade, there was garbage everywhere and towels on the floor. We went back to the front desk and were given an apology and told that they would send housekeeping immediately. They also told us that there were no 1 bedrooms available so they upgraded us. They also charged us a one-time housekeeping fee that was only supposed to for 2 bedrooms and up. We didn't think that we should be charged because we booked 1 bedroom and they upgraded us. We were told that they would have to talk to the manager about that. Anyway, went out for a couple hours to let them clean the room, but when we came back it still wasn't clean. I called again and was told that housekeeping said that they had cleaned the room. Really?!? I was sitting in the dirty room and they were telling me this!! (Not impressed) Housekeeping showed up while we were there but at that point we were offered a different room. This ended up being a 3 bedroom for 2 people. Too much space for 2 people, but they did end up waiving the housekeeping fee. The room was very nice and we ended up enjoying the week there, but we were disappointed that we didn't get follow up call confirming that the room was okay and that we were comfortable. Although it was very clean and the pool area was very nice, we weren't impressed with the Customer Service.

Anthony B (Carvoeiro, Portugal) 11/03/2019

Like a number of others have posted we Checked out and came home 27th August then on 3rd October we had a charge for $1073 which is over £800 - I called the resort directly, they fobbed me off (Lena - disgusting attitude) put me through to the corporate office which she knew full well was closed, so I called her back and she hung up on me claiming "I didn't make the charge". Avoid these guys they're crooks - if you've ever stayed here cancel your credit cards immediately if they've not already scammed you.

sommer4_2020 10/22/2019

My family & I would like to thank Tuscana resorts for an amazing Staycation trip. I personally would like to thank staff member Ms. Stephanie for her professionalism and outstanding customer service skills. She took care of our Reservations and got us the best rate in town! Special thanks to Ms. Abby. She made the check in process very fast and smooth. Also, Ms. Nicole made sure we had the items we needed in our room w/o a long wait time. This vacation was truly home away from home. I would absolutely recommend this resort everything about it was perfect! Thanks again Tuscana!! Harris

USJAX 10/12/2019

If I could give this resort a zero I absolutely would. I've vacationed to the Tuscana 2 times before but I guess 3rd time is the charm. Sheets and couches were stained, fridge and freezer were broken, overhead lights were out, no on call maintenance at night, toilets barely flushed, and to put the cherry on top - our key card reader on our door was taped on with electrical tape and we were locked out at midnight after visiting the parks and the "security" guard gave attitude while he had to break into our unit. His response to us asking what the protocol is if he is unable to get in and was no answer. I'm a bit shocked at our experience and the lack of professionalism.

debyluann (Wolverhampton, United Kingdom) 10/02/2019

Well to cut a long story short, we thought the place was 'okay' the pool was nice and it is relatively quiet and there is only a bar service the weekend... Quite close to Disney but that is about the best... Unfortunately after arriving home in the U.K from a 14 night stay in September, we have since found out this complex has tried to take £811 off my husband's registered card, (you have to give them a credit card when you arrive where they put an amount on and refund back to you after you leave which was about £200). We have had the fraud squad on the phone and have had all payments reversed and they are putting in a fraud complaint about this hotel. The best of it is we are not even at the hotel and the holiday alone did not even cost that much - absolutely shocking - be aware that this hotel keeps your card details and even with you not being there, takes money off your account (or tries too) - thankfully capital one fraud squad are on the ball. Please note the condo was left as it was when we arrived no breakages at all.