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robertthomas2021 (Auburndale, Florida) 07/18/2021

I have been staying here 3 weeks a month since the end of February. The condos and houses are always clean, the staff is great and more than helpful. I have never had 1 complaint and will continue to stay here whenever I come to town.

Acengic 06/24/2021

Our vacation with family was very nice however we did have some hiccups. 30 minutes before our check in time we received a message saying that we were downgraded which was a big deal because we were traveling with 14 people. They try to accommodate us into town houses versus the one original and we made it work but that’s definitely not what we signed up for. We had to check-in In a completely separate subdivision from where our townhouse was. Then when I receive the paperwork it didn’t show the address to where the townhouse was so we were driving around aimlessly. Once we got into the townhouse there was barely enough dishes. No remote controls in two of the rooms. All in all we had a good time with our family but there was definitely room for improvement

Dean M 06/18/2021

I had a last-minute cancellation and Letty at the front desk at Tuscana was so helpful I wish there was more Personnel like her highly recommend staying here very conveniently located reasonably priced very spacious rooms pets permitted we'll stay here again

jadakaysmith19 (Philadelphia, Pennsylvania) 05/28/2021

I won’t be ever staying here again for multiple reasons. When we showered, the water would leak out of the ceiling lights downstairs in the living room, preventing us from turning on the light or using any electrical equipment within that area out of fear of being electrocuted. The bathroom cabinets had stuff on them, the vents were covered in dust, the toilets flooded. We were left with 1 giant trash bag and 1 toilet tissue per bathroom and some of the tissue rolls were USED! I use the bathroom a lot and have a sinus problem so tissue is very much needed. The front desk never answered their phone when I tried calling about the electrical issue and I called 4 times. The toilets flooded everyday, we found straight brown hair on the bed and both me and my partner are African American with curly hair. The front desk employees had a bad attitude and vibe. They never smiled.

FrankVal2021 05/17/2021

Very disappointed in cleanliness of unit, availability of towels at pool, and quality of pool furniture. Carpet, blinds, and screens in unit not cleaned in years apparently. Mattresses old and tired. Incredible how far down hill this property has gone in 2 years. Vanessa at check in was great!!

Kimberly M (Boynton Beach, Florida) 07/01/2021

Staff is friendly and helpful but the rest of the place is gross. There is broken glass all round the property it definitely does not feel safe had to change rooms due to smell of mildew and broken faucets. Furniture was was dirty it was discolored had to put a sheet over just to sit on.

dthreet 06/30/2021

It was ok, nothing great. There was a snake on the stairs which was a bit intimidating. The A/C went out on the last night and I was unable to reach anyone to come fix it, made for a very uncomfortable nights sleep.

Dean M 06/22/2021

Lady Jay at the front desk it's a very valuable employee and she goes above and beyond to make Tuscano's guests feel welcome and she provides useful information and follow up we're very happy with our room and with the amenities here and would recommend it

lsmoaks 06/15/2021

I checked out Sunday and needed my final invoice however for some reason it was not coming through my email no one seem to know why, until one staff member named Letty went over and beyond and figured out why i wasn't receiving the email and even emailed me from her person email to send the invoice. Thank You Letty J. You rock !!!

brendajV1930FO 06/13/2021

Since day one everything went smooth! Letty Jaramillo helped us with signing in and went through everything we needed to know! She definitely made the whole process easy and quick. Rooms are very spacious! It has everything you need to feel at home. First thing we noticed was how clean it was! Drive to Orlando is just minutes away! Would definitely recommend to everyone!