Chale14197 (Menifee) 05/07/2019

We stayed here through VRBO and the Ali'i beach rentals. The property is a bit dated, but pretty nice overall. The staff, however, is what I'd call apathetic and unfriendly. They are often also unavailable. They have a hotel where they have regular guests, Airbnb, and VRBO all staying under one roof. They freely admit they treat their guests differently than the VRBO or Airbnb. Understand you only need staff for onsite issues like parking and use of facilities. Seems easy right? These guys sold our parking space while we were still parked in it! They couldn't tell my wife where the swap meet is? You live here, right? They refused us pool towels causing a trip all the way back to the 16th floor? Like we wouldn't bring them back. Worse than all of that, they are flat out rude. Their apathy is obvious and they are unapologetic about it saying we are here staying with their competitors? Just wow. If they had treated us equal they may have gotten good reviews. Heck, I may have considered them as an option next time I come here, but after this experience I never would. Ali'I beach rentals are thoughtful and listen to their guests. I'd use them again just never to stay here!

LTibbs3 (Auburn, Washington) 05/06/2019

We stayed at the Aqua Aloha Surf Waikiki on our recent vacation in Honolulu. It wasn’t a pleasant experience. During our first night our air conditioner put out a horrible moldy smell all night. We complained and were moved to another room. All the rooms are very cramped and old looking. The breakfast buffet provided isn’t very good. The person running the buffet each morning is grouchy with guests and rude. My wife complained to the hotel of the way she was treated by this person. She was told that it was t run “officially” by the hotel, but was contracted. No excuse! I wouldn’t recommend this hotel.

159charlottem (Reading, United Kingdom) 05/05/2019

The hotel was clean with free breakfast buffet every day. Good laundry facilities and we loved the hire towel system. Spa on site but pricey, mind you, so is everywhere in Waikiki. This hotel was in a fantastic location- which did mean we could hear a lot of traffic from our room. There was a car park in the basement (very tight considering everyone has enormous trucks here) which is expensive at $30 a day. Remember they chuck a resort fee at you too- $25 a day to include everything you could ever want... NOT (free water in lobby, a newspaper, tea and coffee in room- ours didn’t have any) The staff weren’t quite up to scratch. Seeing as I work in hospitality, I do always expect a nice welcome- ours was far from it. I detest when they take your credit card as a ‘bond’ and automatically charge it when you check out, despite making it clear that I actually wanted to use another card. This caused big and unnecessary issues for us!! They also don’t explain anything about resort fees or parking when you arrive. I did hear a colleague say to the woman who checked us in ‘Don’t be so down about it, you can always try again’ so she was clearly having a bad day- which turned into a bad week for the whole time we were there. I did feel bad for her, however ...her bad attitude shouldn’t have been put onto me & her customer service.

lindap51270 (Canyon Lake, California) 04/23/2019

My 18 year old son and I stayed here for five nights. The hotel staff were so courteous and helpful. Our room had two twin beds that were really comfortable. This hotel is not fancy so if your looking for luxury don’t stay here. But if you’re looking for great value in an excellent location that has absolutely EVERYTHING you need to be comfortable then I highly recommend this place. The room had absolutely everything we could need. The cleaning staff kept it clean and stocked with plenty of towels and toiletries. We had a refrigerator an iron with full sized ironing board a microwave a coffee maker and a big flat screen tv and a safe. Even though we were in Hawaii and come on let’s face it with so much to see and do we weren’t in the room that much but when we were we had everything we needed. We did have the free breakfast option as well. Again not fancy but you could get full on the delicious fluffy pancakes scrambled eggs and toast every day. They also had cakes coffee water and juice daily. There was also an assortment of Chinese options which my son really liked. The location was great too. So close to shopping Main Street to the beach and the bus stop. You do not need more than this for the price we paid it was a fantastic value! Thank you Aqua Aloha Surf! We will be back!!!!!

Lisaag58 (Redcliffe, Australia) 04/13/2019

I stayed here for a shopping holiday with my daughter and we loved the convenience of being centrally located close to the main tourist areas the beach, restaurants and shopping. The hotel is very Hawaii with suf decor. The staff were very friendly and helpful and as two ladies travelling we always felt safe. The amenities at this hotel are not what I call resort like, as the pool area is small and restaurant is limited but it is a very comfortable, clean and practical hotel. I usually go at least four or five star but would happily return as my holiday base for Waikiki.

Marie M (Pakenham, Australia) 06/16/2019

Location of this Hotel is quite good .... but sadly I cannot say the same about the staff behind the reception desk (Brandon being the only exception - he at least had a conversation with us!) Surely it is not too much to expect some sort of acknowledgement of customers in the hotel - especially as we were staying there for six nights! Long enough to recognise faces each day!! Hotel itself is badly in need of renovations, which I understand is going to happen .... and quite necessary! Wish we had chosen somewhere else to spend our last few days / nights .... could not recommend to anyone if you want friendly recognition and a reasonable standard of accommodation.

mcqueens6 (Volcano, Hawaii) 06/09/2019

We really wanted to love this hotel. We actually did until they tried to kick us out because their reservation system was awry and we had to prove we actually reserved for the fourth night -- and the desk guy said, "OK, you can stay." Um, WHAT? Better stuff first. We're kama'aina and their discount was very generous. The location is superb for the price. The hotel has charm, there's a nice little concierge desk, and the amenities are just right for a moderate hotel. Most interactions with the front desk were pleasant (especially Moana -- really nice guy). The hotel is clean, and I liked the decor and comfortable vibe. The pool is nicest of all. So. The reservation system is seriously messed up, and the customer service unforgiveable. The first day we were there, we were settling in and I got a cancellation notice on my email. "Your reservation has been cancelled." Obvs we didn't do that, and a call to the front desk straightened that out. So onward to our third day, and we were relaxing in the room when housekeeping let themselves in. "Are you extending your stay?" she asked, surprised to see us. "Uh, yes," we said. Meaning, yes, we reserved for a fourth night. (When I originally reserved, we reserved for three, and I called to add an additional night. My emails reflect it, and my last res email plainly stated four nights. Perhaps this is what wonked out the system. Why, I've no idea.) A few minutes later, I'm on the phone with a ghost tour agency trying to book us something to do that evening, and my husband answers the room phone. He hangs up in dismay, I hang up with the tour guy, my husband says, "We have to leave." Apparently the front desk has told us we have to get out. We start madly packing and I'm like, wait, let me find the ressie on my email. My husband calls the front deks back and says we have the email stating we're on for a fourth night. Front desk says he needs to see the email. (Here the onus is on us to prove our "right" to stay." The entire exchange with this guy went this way.) Meanwhile, I call and guy says we won't be charged for the fourth night if we're out in about 30 minutes. Apparently the hotel is full, there's no alternative. Someone else has booked our room. Finally I'm incensed and I go down with my husband, and the front desk guy (this is Saturday 6/8 around 1:30 p.m.) has reviewed the email and just keeps saying, "My notes had nothing about your staying a fourth night." OK, well, I'm sorry you had inadequate "notes," but this is your excuse and how you rep your hotel in a major snafu? He kept repeating why he was correct in thinking we'd no right to stay. THIS is what upsets customers. You can make even a major mistake, and if you own the problem and try to straighten it out, the guests are less likely to be angry. We're down there with all our bags, finally, not WANTING to stay (and expecting a chain of emails like the very first one on our first day saying we had to get out) and the guy just once again said, "I said you could stay." Yeah, right. I demand he print out the details of our stay so he doesn't overcharge us, quiz him on who he is and who is his manager (oh, and over and over he stated no one in the entire Aqua chain in management works weekends, so there's no one else we can call at the time.) No attempt to rebook us in another of the large number of Aqua hotels, which is what I'd have done. It was a big weekend at Waikiki, Pan Pacific fest, and Waikiki was largely booked. It wouldn't have been easy to waltz into another hotel and get a room. Believe me, I'd have headed straight for the Surfrider. We go outside, hail a cab, go to the airport, get on the next flight to Big Island where we live, pay $200 extra for the switch, and are really, REALLY glad to be home. So here is our experience with the Aqua Bamboo. We'll never stay there again. It's a shame, because I really felt we had a kama'aina home.

Mana T (Yachats, Oregon) 06/04/2019

Just right. Location is fabulous, We walked everywhere and jumped in the ocean. Waikiki at night is a delight. Aqua Bamboo is just right not posh but nice people nice location. nice rooms.I recommend this place because it is so local and easy to walk about from and quiet

ozlinda22 (Brisbane, Australia) 05/21/2019

We stayed in three hotels in Waikiki during our two week visit. All three were at the same price point. The other two were lovely. I booked Aqua Bamboo based on TripAdvisor reviews which was a disappointment as the hotel did not look like the pics. Yes the hotel is tired and being renovated but this is no excuse for providing beige, fraying, scratchy towels and thin, worn, stained sheets. The first night we were there it was too late to have the sheets changed after I discovered the stains and the state of the pillows. To avoid using the towels I wiped myself with a face washer. At least that was white. After a complaint to reception the linen and towels were changed but there was little improvement. I was asked how my stay was at checkout and mentioned the towels were disgusting. I was refunded one night’s resort fee. When I have mentioned the state of the room in other forums and facebook groups some have said there experience was ok. But why would you risk it? I should have read the one star reviews more closely and seen there was a theme of dirtiness before I booked. Lesson learned.

ianmclean (Sydney, Australia) 05/21/2019

We stayed 8 nights at the above hotel with all our family . The hotel looks tired and need of an overhaul but the rooms were clean and neat. The beds were except-able but the pillars were a bit hard. The biggest problem with America now is the resort fees you have to pay per day per room and the amount of tips you have to pay which is a minimum of 18% and the meals are expensive already. The outdoor pool area was excellent as we used to meet there every afternoon for drinks and relax it was excellent. The hotel had a free shuttle to and from the Alana Mona shopping centre but i must say the trip was painful due to the driver never shutting up. I was glad to get off the shuttle. You got free towels for the beach and beach chairs as required. Great position in relation to the beach and to the shops like the Food Pantry also there are bus stips just across the road from the hotel.

kcmule (Golden, Colorado) 06/19/2019

We enjoyed our stay at the Aqua Oasis. It is not a luxury resort but we did not expect it to be. Our rooms (3) were all spacious, well air-conditioned, and cleaned nicely every day. My shower smelled of mildew when I started the water each morning, but I think this might be a common issue in humid Hawaii? It was also VERY loud at night but this was mainly noise from adjacent establishments so not the hotel's fault. Regardless, take my advice to bring good ear plugs! The breakfast was sparse with only fruit, cereal, and toast/bagels but to be honest this was just fine because you probably don't need much more to tide you over when you have a busy day ahead of you. The pool was small, and a little uncomfortable when others were in there too, but still very refreshing after a long day in the sunshine. The reception desk and concierge were outstanding and gave us a lot of valuable tips and advice! So as long as you don't expect luxury, the Aqua is a very reasonable option in Waikiki. Mahalo!

GeronimoBp 06/15/2019

We spent a wonderful 6 nights in the hotel. We had a large room which was equipped with everything and had a wonderful view to the ocean on the 11th floor. Very kind and helpful staff, they helped us all. We would come back any time. We can only recommend it! Thank you:) a Hungarian couple.

Dianne M (Melbourne, Australia) 06/08/2019

The exceptional thing about this hotel was Olivia, the receptionist; friendly, helpful and effiecient. The next best thing was bed comfort and the only other positive was the location close to shopping, abundant cafes and retaurants and the glitz of Waikiki. However, it is in a seedy part of town with karaoke clubs, sleazy bars and shops as its neighbours. With no noise insulation, our room suffered from the karaoke below, the yelling of bar staff and their noisy cars as they departed and the 4am garbage collection in the side alleyway. The pool was an univiting oversized bath tub, the breakfast, suck as it was, was in an overcrowded converted lobby, and the bathroom showed its old age. Never again.

ruddster4 (San Francisco, California) 06/05/2019

We had a very pleasant week long stay here at Aqua Oasis. We arrived earlier than our check in time and Maria at front desk offered to hold our luggage for us and beach towels for us to hit the beach first thing as our room was getting prepared. The junior suite was smaller than expected, but comfortable. The bathroom is outdated, but very clean! A plus for us was the detachable shower head which made it helpful to shower our toddler. The bathroom/ shower area is very roomy. Housekeeping was excellent! Analyn was our housekeeper. We left notes to request change in bedsheets, shower gel, etc and housekeeping was very accommodating. On one occasion I accidentally left my daughter’s small, thin white blanket in the bedsheets so when housekeeping changed the bedsheets, they accidentally took our daughter’s blanket too. When we returned to our room and saw the bedsheets changed and I realized I had left the blanket with the sheets, I called front desk and spoke with Niko to explain the situation. I described the blanket to her and she said they’d be on the lookout for it. No more than 10 minutes passed and we received a knock on our door with housekeeping returning our daughter’s blanket! I was so pleasantly surprised as I thought we would have lost the blanket. Breakfast was adequate to start our day- selection of bagels, toast, muffin, donuts, fruits, cereal, coffee, tea, juice. We had an excellent stay as the entire staff were so friendly and welcoming. We will be back!

elinn112018 (Brisbane, Australia) 05/27/2019

We really enjoyed our stay at Aqua Oasis. The staff were very friendly and helpful. Our room was large and functional. The beds are super comfortable! I loved that there is a continental breakfast included. Wifi worked well, had no issues whatsoever. Also very thankful for the free shuttle service to the Ala Moana shops. Thanks for a great 4 night stay 😊

Traveler12887028081 (Stockton, California) 06/18/2019

The whole building needs to improve! Bathroom doors are coming off the hinges, TVs barley word, the showers are ridiculous small like you’re in jail or something! The elevators smells HORRIBLE, AND you have bugs!!! Have the nerve to charge $25 A DAY for things I NEVER received! This was probably the worst hotel I’ve ever stayed at!

Marilyn R (Thousand Oaks, California) 06/18/2019

Staff was friendly, but room needed paint and update. Beds were comfortable. Would have liked a tub in the room instead of just a shower. Size of room was good. Cost was fair, but asking an additional $35 per day "Resort Fee" was ridiculous! This is not what I consider a resort. Noisy street even though we were on the 14th floor the balcony sliding door was old and thin so it did not offer sound proofing.

GrandTour49242172982 (Oahu, Hawaii) 06/17/2019

Great location but rooms are severely lacking. Who uses a kitchen on vacation. They should really look into redoing the room and expanding the bathroom, putting in better lighting, better beds, modern air conditioner, and newer tv.

Lehuasharon (Kailua-Kona, Hawaii) 06/16/2019

The Ohia is an older property on Kuhio, across from the new International Marketplace. It is nice that there is parking available, the elevators work well, and that there is a small kitchenette in the room. It is one step up from Aqua's lowest priced option, the Ewa, but it is definitely in need of an upgrade.

Meander02245082401 06/14/2019

Great stay overall awesome, employee named Paris was very warm and helpful during our arrival. Check In was great and went smoothly, didn’t have to wait too long and overall it was a chill spot and great location next to the shops and restaurants. Great find.

CFFSydney (Sydney) 06/05/2019

This hotel is great value. It's a 1-2 minute stroll to the beach. The room was very clean with nice but not luxurious fittings. We were at the back of the building but had great views of the Honolulu skyline, the hills behinds, and from the balcony we could see a big piece of ocean. The full kitchen was really helpful for cooking for family with food allergies. The Food Pantry supermarket is only a couple of blocks away. It's also very convenient to the Alamo Car Hire lot which is in the same city block. Bedding was really comfortable, and we appreciated the daily servicing. Staff were very helpful and courteous. The airconditioning was an 'in wall' evaporative air conditioner in the sitting room. It struggled to cool the whole apartment, but the ceiling fan in the bedroom was great. We opened the windows and balcony doors when we were in the apartment, letting in beautiful breezes.

SophiaXu2015 (Princeton, New Jersey) 05/30/2019

hotel lobby is nice and beautiful, great location 1-2 blocks from Waikiki beach. close to the mall and many restaurants. also close to grocery store. Condo has kitchen, we ate breakfast in the room. save us lot of money.

suzanne p (Los Angeles, California) 05/27/2019

I am extremely happy with my stay at this hotel. It is only one block from the beach. The ocean views are real ocean views. The one-bedroom apartment we were in had a full kitchen, all modern and very clean. Painted newly. It has a Huge Lanai overlooking the sea. Just gorgeous views . The hotel room service is the best To None.! They are extremely responsive, within five minutes, fixing any problem or bringing extra supplies to the room. The staff are outstanding and extremely friendly and helpful. I will definitely be back.

Naveen K (Chandigarh, India) 05/26/2019

This hotel is very close to the beach. In case you are travelling with family or you want access to your kind of food, go for the rooms with the kitchenette. Also, opt for the rooms with the ocean view. The bathrooms are small, a bit untidy and have old fittings. There is no restaurant which belongs exclusively to the hotel. However, all eatries are very close by. The shuttle service to the shopping mall is a bit erratic. The staff at the front desk are helpful. I think this hotel is actually value for money.

bfmcfancy 05/26/2019

This place is great, we stayed for 9 days in room 2201 and the view and the staff was great, room was perfect for us , we had a couch , dining room table and a comfy bed, the kitchen had a 2 burner stove, fridge, and all the dishes you need to cook anything you want, they do have a shuttle to take you to Ala-Moana which is a huge mall and I suggest you get a map for it cause you can get lost in it, it’s that big. Or you can get on a bus and purchase a day pass for $5:50 a person on (the bus) and it will take you anywhere you want to go, well worth it. There is a place called Hawaii tour and travel we used to book our tours that is a block down the street for this hotel they are very reasonably priced and pick up location for the tours are just a block down the street, so this was very convenient. We look forward to coming back in a couple years and will definitely stay here again. Thank you so much Aqua Pacific Monarch. These are just a couple photos from our lanai balcony. Beautiful view!

Roni W (Kyneton, Australia) 05/26/2019

Quaint hotel. Clean and right opposite the Hilton Hawaiian Village. Tropics Bar and Restaurant is nearby and right on the beach. We enjoyed sharing a Pu Pu plate and a cocktail while watching the sunsets. Thursday or Friday nights, the Hilton puts on fireworks on the beach. So........inexpensive hotel (comparably) with all the advantages of the Hilton Hawaiian Village. Parking was limited. No room service but rooms had microwave ovens and tea and coffee making facilities. Some rooms have water views. Small balconies. No smoking hotel. Free shuttle service to Ala Moana shopping centre and it is huge and worth a visit. You can walk to it in 15 mins or so. All in all, a good find! 👍

JMcIver77 (Kailua, Hawaii) 05/19/2019

Just an average stay. -Know going into this experience that there is no valet parking, and the structure itself is not for the faint of heart. -Staff was pleasant enough, checked in without hassles. Free WiFi, DVD rentals, etc included, nothing too spectacular or noteworthy. -We did not use the pool, but the area looked clean and the pool was pleasant to look at. -Rooms are small, even by Waikiki standards. The best feature of the room was the floor stand fan that allowed us to sleep with the AC off and still feel comfortable. (We live on Oahu without AC, so we freeze when staying in hotels where it is "always on." -The bathroom was clean but tiny. The shower was poorly lit. -One of the most disappointing aspects was the shower floor... it was incredibly slick, to the point of feeling unsafe on your feet. Overall, we rated this hotel as Average. If there was a 2.5 star rating this would be it. The property was dated but clean, nothing special or "wow-worthy." Would not stay again as there are other properties in this price range that we prefer in other areas of Waikiki.

sabrinateays (Portland, Oregon) 05/08/2019

This place is past “out dated” or fallen on hard times. Honolulu is filled with hotel rooms, and this hotel should not be considered. The hotel is located on an incredibly loud street and the property is dirty, and uncomfortable. Staff persistently knocked on my door today to examine the bath tub, which I did not request and refused to provide a badge or ID. Lobby is not secure and elevators to rooms are fully accessible from a parking garage by-passing he front desk. Mold, stained carpet, torn mattress, worn pillows sheets, stained furniture and curtains are just the short list of issues.

Chris W 05/07/2019

It was a nice place very convenient lots of shuttles to take you to the beach! Very expensive to eat at surrounded restaurants, the hotel had a great breakfast deal. Loved that. Apparently they have an issue with ants. But they sprayed right away!

Orchid Z (Vancouver, Canada) 05/05/2019

We stayed here two nights before our cruise and found the hotel to be very convenient to restaurants, transportation and the beach. Our room was clean and comfortable. On Wednesday evenings, 5:00, there is an "appie" party in the lobby for an hour with drinks and music which was lovely.

Sameblood 06/05/2019

Everyone that we came into contact with, from the front desk to the housekeeping were very friendly & helpful. Rooms were clean and comfy. The view was amazing. We will Definitely be back from Cali...

ItsFrankR (Inglewood, California) 05/29/2019

I've stayed at the Aqua Skyline many times and it's a nice, clean hotel with friendly staff and breathtaking views from the rooftop! You can check it out when they have their cocktail mixers up there. I'll keep booking Aqua Skyline every time I come back 👍

Mandy B 05/14/2019

We booked this hotel for a family vacation - two separate rooms, as my parents were also traveling with us. The price was right and the pictures on the website looked nice. We were wrong - when we arrived I thought we were at the wrong hotel. The hotel hallways were dated and the rooms were even worse. They were filthy, the curtains had holes in them and mould was growing along the edge of the tub. We could have moved hotels but we would had to pay an arm and a leg as we booked though a 3rd party - so we tried to not be in our rooms as much as possible. The only good thing about this hotel was the pool, fast elevators and friendly staff. My parents room had cockroaches and we overheard another couple complain about what likely was bedbugs. We will never stay at this location again.

SusieGG7 (Hermosa Beach, California) 05/02/2019

Found this hotel/residence tower thru my timeshare travel agency who gave it good reviews . Great price For an efficiency room with a small kitchenette and great views from the lanai. The facility had a weight room, laundry facility, hot tub and pool with grilling facility and a small convenience store. It was off the beaten path and very quiet. We will stay there again as it’s easy walking distance from the main strip. The hotel in cleaning staff were extremely nice and accommodating.

dm_everitt (Malaga, Spain) 04/19/2019

My husband and I stayed here from 16/4 - 19/4 prior to catching our Carnival Cruise. Our room number was 3110 on the 31sr floor. Amazing views from the balcony. You can see the mountains to the left of you and the sea to the right. When booking ask for a room as high up as you can get. We arrived late after a delay at Los Angeles airport. The check in was very smooth and easy, the guy on reception was very friendly and helpful, even though it was 1 am. First impressions was, the room was a little tired from wear and tear, so could do with a little refurb. However it was very clean, we had everything we needed and the beds were very comfortable. The towels were really white and fluffy which is always a plus. Main lounge was very comfortable. The hotel is in a excellent location, 5 mins walk to Waikiki Beach, has ample shops, cheap and high end stores. Plenty of ABC stores where your can get all your souvenirs and practically anything you need. We visited the Cheesecake Factory which is a few mins walk from Waikiki beach. The meals were amazing, huge portions so we actually didn’t have enough room to have a cheesecake as a desert.😂😂 I would definitely recommend this hotel. It is a fair 3 stars rating which is reflected in the price. We hope to return some day.

ruthclems (Langley, Canada) 05/25/2019

A great location! The backyard is beauuitiful with pools and golf and being located right on the waters edge (no sand just rock below the rock shelf/ledge - cant snorkel here). AMAZING view for sunsets every day. The pool is great, surround by 6 BBQs and tables. Lounge chairs, a covered sitting area as well. My favorite part was the accessibility to stores nearby - a grocery store right across the street (Times) with average prices for things. Coffee shop beside it (Java Jazz), other food places to eat in that area - the best for sure is Slappy Cakes breakfast. On the weekends they even have a pancake artist in the waiting area, who has her own griddle and different pancake colors to make disney characters that are SO real looking. Also very close by are amazing beaches. You can walk all along the boardwalk, south of this resort. Behind all the other hotels is a beautiful walk path between the hotels and the beaches. You can go on as far as youd like, but theres so many options along the way of places to see, eat, beach, adventure. The opposite direction, if you go north of the resort, theres a great farmers market beside Bad Ass coffee (great!) which has amazing things to try as well. Definitely recommend. I could go on an on. But 8/10 would recommend this resort. 2 points knocked off becayse the dryer machine didnt work well, and the fridge/freezer wasnt as cold as we wanted, and theres a bit of a bug problem in the area, but I think everyone has to deal with that. Otherwise, the house was stacked with boogie boards, sports equipment, beach towels, etc etc for lots of things to use at the beach.

MEKent (Victoria, Canada) 05/23/2019

After reading several less than favourable reviews and despite repeated efforts to request a room in good repair from the General Manager, we were assigned a studio unit that is outdated in many aspects, has the presence of mold in the bathroom, and requires a significant refurbishment (see bathroom and closet door tracking photos). The unit we were assigned is E104. The pool view is nice and the grounds are well kept and clean but our room is disappointing. You would think that Aston would require the owners to maintain their units to a certain standard so that the Aston brand is well represented, but it doesn’t appear to be so. It seems that the owner of E104 doesn’t really care. The toilet and bathroom sink appear to be newer but the appliances and furniture are quite basic. The tub/shower combo is about half the size of a normal one. We had a peek at E103 while it was being cleaned and it’s the polar opposite of this one. Unlike some condos in the area, there’s no housekeeping service unless you request and pay extra for it. Maui is a beautiful place. We hope to return one day but unfortunately we will not be staying at this resort again.

atcontroller_46 (Colorado Springs, Colorado) 05/23/2019

Going to sleep every night with the waves crashing on the shore was amazing! We had unit L302 (VRBO). Not all units are VRBO or private. Some are owned by ASTON and have more of a hotel service to them. So when you're booking to stay here, be sure to read what is included in your unit you're booking. If your room does not use the key card, you probably won't be issued one, but be sure to ask so you can access the gates to get out behind the ABC store or the parking driveway on the far end. Clean property. Plenty of gas grills around the pools. two putting greens (just go to front desk for putter and balls)... Salt water pools so NO smelling like a chlorine factory. There really is NOT a beach at this property. Very small but a small walk down low tide along the wall and you're at a beach park which is great for snorkeling.

Alexandra S 05/21/2019

This was the absolute worst place to stay at! We had a wedding party, so most of us stayed in the same resort (if you can even call it that). It took hours to get towels or toilet paper when we ran out, and even with going down to the office to grab some, we were just sent back to our room to wait for it. We rented a “3 bedroom”, but really it was 2 bedrooms with a little loft upstairs with 2 twin beds next to each other. The air conditioner hardly worked, so we were constantly sweating any time we had to be in our room. Someone hit a power box the day before the wedding so we had no power for close to 24 hours, while most resorts In the area had generators, we did not. Staff did not care nor was willing to work with us on any of that. However, they were still quick to kick everyone out at the pool at 10:00 pm on the dot to go sit in the dark in our rooms. While we understood “some” work was being done around the resort, it made parking an absolute nightmare with them closing off most of the parking spots each day. Overall, we were extremely disappointed in our stay, and will not be returning.

Lisa L (Middle River, Maryland) 05/07/2019

Last time we were here we stayed at another Aston property a little ways down from here. We really enjoyed this one much more it had so much more to it. The accomodations were like a home. The folks that were living there or this was there second home couldn't have been any nicer same with the staff. Also like that there was a shopping center with a grocery store and eateries across the street. Walking distance to many places to eat and a short drive to Lahania. Love Love Love the cats and their care.

CandiM37 05/09/2019

We loved our time at Poipu Kai. Our one-bedroom condo unit was immaculate and equipped with everything we needed and then some! A well-equipped kitchen, large bedroom with plenty of closet room and dressers, a roomy bathroom and a well furnished living room/dining room. And then there was beach towels, beach chairs, snorkel masks, beach reading and even a guidebook that helped us explore. The office staff was friendly and the grounds were always being "buffed up". The pool overlooks the beach (for those of you that don't love sand!) and never had more than 5 people there. Great location to walk to the beach, 2 great casual restaurants or over to the Grand Hyatt. I can't recommend this spot enough and we are already planning our next trip.

Peter W (Ajax, Ontario, Canada) 04/21/2019

We had a one bedroom booked for a 4 day stay. When we arrived we were told a one bedroom wasn't available and they gave us a 3 bedroom unit. (Unit 420) As it was just the two of us the larger unit wasn't a concern. The photos you see on the web site are not what you get. As this is a VRBO managed by Aston; the rooms will vary widely. The poor quality is a result of the property management not enforcing room standards that are made available for rental. There is no air-conditioning and it is far from the beach. What was a concern was the quality of the refrigerator which was rusting and bubbling paint. (See photo) The unit is not air-conditioned and was hot. The bathroom shower cleanliness wasn't very good. Overall this was condo complex built in the 80s and it really shows. The bed mattresses were the soft squeaky kind you get in a cheap sleazy motel. They let kids with diapers swim in the pool so there were feces in the pool. Disgusting. The customer service in the office was just appalling. Not to mention they charge a $150 US cleaning fee upon checkout. This vacation condo rental is not recommended at all.

joanh830 (Portland, Oregon) 04/04/2019

We had a nice stay in the Poipu Sands section unit #233. It was a top floor unit with a nice balcony, a sufficient number of fans and a portable A/C. Good amount of space for our group of five. There was a parking lot being constructed in the adjacent resort which was very noisy with lots of loud beeping trucks and machinery the week we were there. However, I assume that’s atypical and in general this lodging was a good choice for us.

LabMD13 (Seattle, Washington) 03/22/2019

This was our first stay at this property, so only have experience with one unit. We stayed for 6 days at one of the 2 bedroom vacation homes managed by Aston at Poipu Kai. The home was perfectly clean and stocked with a pretty complete kitchen which made making some local fish dinners a breeze. There was a beautiful side garden for coffee in the morning, and we didn't have any mosquito trouble. It's a brief walk to great local beaches like Shipwreck, Brenneckie's, and Poipu. The walk to Brenneckie's and Poipu is even a pedestrian greenway that avoids road traffic. It's also relatively close to one of the main roads around the island (5-10 minute drive), so it's convenient for leaving the Poipu area and exploring the western part of Kauai as well. Checking in was easy and the staff very friendly. We didn't have a lot of interaction with staff, it's a pretty independent style of place to stay.

jorgenhaa (Orebro, Sweden) 03/01/2019

First of all every apartment is different. We had 411 and that was a really nice apartment, close to one of the pools with a hot tub. There is no AC in apartment 411. Alot of barbecue grills in the area. They have a expensive cleaning fee that's not included in the price.

T4127SMjohnc (Sydney, Australia) 06/17/2019

Paid for a corner suite with a king bed, get in the room, has two singles. When we raised it with the staff we were told not there fault, they don’t know what are in the rooms.... got moved to a room which was half the size with half the features and no compensation... told we would be called if a room matching our reservation came up (we were staying 4 nights) guess what no calls... I would of let it go if the staff could of admitted the fault and apologized, instead all I got was it’s not their fault and they don’t know what’s in the room... clearly not true! Would not recommend booking here... no guarantees you will get what you paid for! At least our friends on the same booking did... half right!

James M (Hilo, Hawaii) 06/16/2019

Chinatowns night scene is really happening now and this puts you within easy walking distance. Yes, you have to pass by the "street life" of Fort Street Mall but, hey, that's life in the city. Aston has a good product here, especially if you want to be convienent to any business, government, or the most interesting restaurants in Hawaii. Hint: there's a good supply of VR in this building as well.

gtrimelo 06/06/2019

I have had several opportunities to stay long term at the ASTON and each visit and experience has been great. The staff will greet you each morning if you are engaging with them. They will go out of their way to address any questions or concerns you have about your room, your stay, local destinations and directions to anywhere you want to go. They will even make arrangements for a cab which will pick you up right out front but understand if you want to take Uber or Lyft instead. Now for those who have made comments about the neighborhood...lets say that the neighborhood at night is no different then any large city you have visited and yes there are homeless but they have never approached me during any of my stays like in some big cities (SF, CHI, ATL, NY) I have been to and I feel totally safe. Now for the rooms, yes they may not meet some peoples expectation and the hotel is working on improvements and upgrades. The rooms are clean, large with Flat screen TV in bedroom and sitting room not to mention having all of the amenities a person needs who wants to cook for themselves during their stay. And if you are missing anything the staff will promptly make sure you have what you need or replace what is missing. If your room does not come with a washer dryer the hotel has a laundry room onsite with plenty of washer dryers. Not all rooms look out to the water so make sure when you book mention the type of view you would like and how high up you want. The staff will make every effort to accommodate your requests. For those who are noise sensitive, yes you might hear an occasional siren but where can you go in a downtown setting that you cant. Even in Waikiki you have lots of noise. All I can say is don't be discouraged by the reviews, check it out for yourself. Google Earth the area and see for yourself. I often walk late at night and see many local runners taking advantage of the less congested nights to get in a run. Did I mention there is a 24 hour Fitness just down the block. Did I mention there are three Starbucks within walking distance. And for those with a fast food on your mind a McDonalds and 7-Eleven plus many local eateries like L&L Hawaiian Barbecue for a taste of the island. Oh and don't get me started on the fresh doughnuts just across the street. They open early and the selections is fantastic. No one thought to mentioned that there is a Walmart, Walgreens and Longs drugs within the block radius for those items you left behind. Lets not forget Ross for clothes and just a short walk is a Safeway grocery store. Sam's and Costco are also a short walk or Uber if you don't like to walk. In my opinion the Aston at the Executive Centre Hotel is great destination to stay if you have business in the downtown area.

Lorrie55 (Home) 05/06/2019

We stayed here a few nights after a cruise. I too have mixed thoughts about this hotel. The service was fantastic, the location was alright for downtown. You can catch a bus to almost anywhere in Honolulu within a block, and the bus service is very good in town. The room we had was large with a separate bedroom and kitchen. The view was okay from the sitting area and better from the bedroom. The room just really needed a coat of paint. It was clean, the bedding was spotless, but just a little dingy with an unrepaired leak spot on the ceiling. Oh! It did have great HVAC, a good thing in Honolulu. I’d consider staying here again.

trvlin_man (San Fran) 04/27/2019

This is a condo hotel downtown with all that this means. An older high rise with some rooms with very nice views (I was on 29th floor, could see entire port, ocean, mountains). Couch and bed were comfy. Rooms were a nice size, bathroom smallish but jacuzzi tub. So normally this would rate a good to excellent rating. But the serious downside is the neighborhood. After dark every doorway is filled by homeless along with junkies and hookers. You do NOT feel safe and garage is creepy. If you double-lock the door, have some take-out and watch tv you’ll be fine, but you won’t feel comfortable going out at night, and anyone walking after 8 or 8:30 is braver than I am. I can’t blame the hotel for the sketchy neighborhood, but I don’t understand why reviews don’t mention this with more seriousness. I would not send a woman here alone, or a family with young children. And wandering around after dark is not a great idea ...

C L 05/29/2019

Very nice condo project, good amenities in the unit. Clean. It is OFF the beach however, across the street and depending on which building you are assigned, you may have quite a walk just to get to the road. Good location, although traffic can be a bit over the top. Good pools, parking was difficult.

secauley (Denver, Colorado) 05/27/2019

Some reviews of the Maui Banyan are bad, some are great. We had a wonderful experience! The key is to remember that each condo is owned by an individual. So some are really nice and some are not. I would suggest that you make a reservation, then call the front desk and talk to them. They know which units are in good shape and which ones are not. Get their advice. The unit we were in was recently remodeled and everything was awesome. We had a nice ocean view, near the pool, and it was a quiet part of the property.

Melissa L (El Mirage, Arizona) 05/19/2019

The unit is a little outdated, but it was comfortable and had an awesome view of the ocean from our little patio. At night you can hear the waves crashing. The two room unit had separate entrance which was great for my Son and godson who came along. They also had a separate patio of their own. We could walked right across the street to the beach. There were a ton of little eateries, and pretty much easy to get anywhere you needed to go on the island. I do think they need more trash cans in the unit or bigger ones. there was one tiny one under the sink and one tiny one in the restroom. We bought food to make so there was a little more trash.

Gurj B (Delta, Canada) 05/16/2019

We stayed in a spacious 2 bedroom, 2 bathroom unit (T-209). It was at the end of the complex which was nice and quiet. This complex doesn't have an elevator. This property is located across the street from Kameole Beach 2, which is a nice beach with a lifeguard.

Khufu8 (Oakville, Canada) 05/15/2019

This lower-end hotel fits in this lower-end town on the island. Front desk staff were accommodating, but they needed to be because of the inadequacies of the two rooms we rent for our 3-day stay. First, in our daughters’ room the door leading to the next suite was open and could not be locked. Moreover, the pocket door for the bathroom could not be closed. Staff had to move them to another room, which was adequate except for the non-functional telephone. The missus and I were not fond of the shag carpeting in the rooms; it is a literal Petrie dish and the lingering odour of disinfectant reflected that. Our bathroom pocket door also would not close, but we chose to live with it. And the air conditioner had not been serviced in years, judging from its odour as well. Outdoor facilities, like the available BBQs and pools, looked quite good, but with only a small ‘fridge in our room and no on-site restaurant we had to eat out the whole time. This is a good example of getting what you pay for.

annakaiser362 (Kansas City, Missouri) 05/31/2019

This was a quiet resort even though it was only a block from the beach. I traveled by myself on this trip to Hawaii and everyone was quite helpful and courteous at this resort. My room was clean and met all my needs. I walked a great deal and loved the convenience of the resorts location. Will be staying here again this year or next.

Sam C (utah) 05/24/2019

My wife and I together with two adult grand children enjoyed our stay at the Banyan. We booked separate rooms for the grand daughters. The people who run the front desk were always so nice and friendly. Very accommodating and helpful. The rooms were very clean. The rooms could both use some maintenance as they were getting a little worn out. The pool was closed for maintenance. Parking is an additional cost. The workers at the front desk helped us to get a discount on the parking...just another example of how nice they are. This is probably one of the best locations for seeing to all that there is around Waikiki. Plenty of places nearby to eat, shop, visit. Public transportation is very close and inexpensive. We liked it well enough to book a room here in October on our lay over to Tahiti.

Airbnbenthuiast 05/21/2019

We had 2 units booked for a 4 day stay. Both were 1bd/1bath units. The first unit was slightly updated, aged but clean "enough". 2nd unit was old, not updated so there were stained counter-tops, stained bathtub walls, stained couch/sofa bed, dirty shower curtains, dirty walls with chipped paint. It was unbearable to look at and you feel dirty just being in the room. We asked why it's such a difference between the rooms, and I was told that it depends on each condo owner, some may want to update it more often than others, and they can select different levels of house-keeping services too. We got switched to a higher level room, it looked a bit better but the sofa bed was broken so we had to get a rollaway bed - you can feel every spring on that thing! the beds looked clean 'enough' but they were also very uncomfortable. I think the best place to sleep in that room was the actually on the couch cushion where there were no springs. The 3rd unit's bathroom door doesn't close, so it's always ajar when someone's in it - good thing it was just the family and we've established that if it's mostly closed with light, then knock first. The price is great, but apparently the airbnb standards varies a lot in Hawaii vs other places. I'd NEVER book this place again. Oh yea, it's 2 blocks from Waikiki beach. Great location.

Dennis W 05/07/2019

We arrived at the BANYAN after a cruise by coach.easy access waited to book in room not ready till 3 OK.When we arrived in our room great surprise very big great view to mountains fully self contained room every thing you need. very central to transport and shoping.

Lalaj46 (Nanaimo, Canada) 05/07/2019

This Hotel is confusing and NOT good. Meaning there seems to be several different accommodation businesses going on. Some private.....some Hotel....some through a tour company. We would never stay here again sadly, not through the Hotel anyway. There are private condos in the building you can rent through elsewhere that are updated and much better just be sure the Hotel staff does NOT have aces to your room as we had travel documents stolen right out of our room. BEWARE AND LOCK UP YOUR IMPORTANT PAPERS AND MONEY THE NOT SO GOOD THINGS: The first room we were given had only a double bed and looked like a homeless shelter There were 3 of us and we are all tall and had booked Queen beds.I should add we booked this hotel far in advance and were supposed to have a Queen size bed. When we went to the front desk to ask for a different room, the front desk lady actually told us when you book there are NO GUARANTEES? like WTH does that even mean? In what universe can you not book a hotel of your choosing ? Isn't what size bed you would like a standard choice when booking a hotel? They gave us a different room, it had a Queen size bed and a pull out couch. The bedding however was only double so we had to ask for a second set so we could at least have a blanket each. The room was grungy....carpet badly stained, crappy old kitchen. Crappy old bathroom, the whole place was sub par as far as cleanliness went. The sofa was torn and dirty. It was actually laughable how horrible the room was. Both beds had terrible mattresses....The pullout bed especially terrible....we had to make a decision to sleep on the thin mattress with the metal bars sticking into your back OR pull the mattress onto the disgustingly dirty carpet? choices you should not have to make when your paying for your accommodation.If I thought I could get a refund and stay elsewhere we would have. AND to top it all off our water was turned off for a day with no compensation given AND they wanted to fumigate in our room WHILE we were staying in it? Claiming it would be of no harm to us? Last time I checked the kind of poison to kill bugs is rather harmful. There are MUCH Better hotels in the same area at a similar price point. Elevators not reliable broke down several times during our stay. At least theres a bunch of them...lol...however I was honestly afraid every time I got in if it was going to break down. THE GOOD: Location was great walking distance from everything really. Our second room had a decent view Lobby is nice The pool area was nice and seemed well maintained. Pick your pool time wisely though there was a LOT of children...Not appropriate if you are looking for quiet poolside reading...lol They have an awesome deck with BBQs ( Electric not gas) and a Tennis court etc.... also a cute little cafe I think must be owned privately. Really good cafe style food. The lobby was nice and the staff for the most part other that the lady when we first checked in were friendly and helpful. Even though the kitchen was disgusting it was nice to have a fridge and a coffee maker. Overall....we wouldn't stay here again. A massive update is needed, I get when your in Hawaii most time is spent outside of your room, but basic cleanliness and a reasonable comfortable sleep should not be set aside.

209vickir 06/16/2019

These condos are beautiful and spacious! There are other hotels with nicer pools and grounds, but this place is THE BEST! It's a full size condo with full size kitchen, 2 baths, huge balcony, right next to Whalers Village, and immaculately clean. I don't ever want to stay anyplace else!

MarGal67 (Bellevue, Washington) 06/16/2019

We have stayed at nearly every property on Kaanapali Beach, and we chose The Whaler this time because we had our three adult kids with us and wanted more space than a hotel offers. We rented #823 and it was spectacular. Beautifully remodeled and elegant but not pretentious, we felt right at home. The whole property is very nice. The pool area is small but nicely redone and the grounds are beautiful. The location is spot on...right next to Whaler’s Village and an easy walk to the best spots on the beach. Parking is included and also easy. Loved it and will be back!!

Motomom27 (Grantsville, United States) 06/11/2019

The hotel was recommended by a friend when she found out I was planning to go to Maui with my teenage son for the first time. I began reading other travelers reviews and upon checking prices and noting that I could get a 2 bed/2 bath condo for alsmost half the cost of the other properties right next door, it was settled! So very glad I stayed here! The property is immaculate and beautiful! We were ocean front in a beautiful condo that fit our needs perfectly. ALL of the staff from check in/out, bellman, concierge (Ben and Cheri) and housekeeping were amazing! They really do care that your stay is comfortable and enjoyable! The property really does look just like their beautiful pics (no airbrushing there). Having Whalers Village just a short 5 minute walk from our condo was a great convenience. Cheri was great to get us a rental and Ben was a godsend when our billing for that rental wasn't correct. Mahalo Ben!! Our beds were comfortable, water pressure/temperature was good. We really have nothing bad to say about this hotel! It was very laid back with "quiet time" at 10:00. No loud partyers. They seemed to all be down the beach which was fine by us as we were there to relax and forget about life stress for a week. Book this place! You will not regret it!!

SteveR286 (Laguna Niguel, California) 06/06/2019

Located in the heart of Kaanapali Beach, this resort has a perfect Maui laid back vibe. There are the usual name brand high end resorts along this stretch of beach, but the feeling here is more relaxed. Walking distance along beach to Black Rock for snorkeling and next to Whaler Village for shopping and dining. Units have VERY large lanais and facility has an outstanding fitness room as well as spa treatments. The two resort towers are closer to the beach and pool than most resorts, so it's an easy walk back to elevator if you happen to forget something in your room. Also, free washer & dryer on every floor (we had them in our unit... added bonus) . Complimentary tropical iced tea and fruit flavored water in lobby as well as poolside. Fully staffed concierge service (Cheri is WONDERFUL) and great bell captains as well to assist with luggage (Fred was outstanding). I highly recommend The Whaler as a vacation destination. We've stayed here twice and would definitely come back..

554benp 06/04/2019

This is an absolutely amazing resort on the beautiful Kaanapali Beach. Rooms were very spacious and included a kitchen and balcony. We were on the 5th floor, which had exceptional views of the Pacific ocean and gardens (very similar to the TripAdvisor thumbnail). You could hear the waves crashing from the rooms which was great for sleeping with! The pool complex is small, but efficiently ran and plenty of sun beds for everyone. The hotel remove towels if the sun bed is empty for more than 30 mins which is great to see. The hotel is a 2 minute walk from Whalers Village, a beautiful shopping mall which has a variety of shops and restaurants. The restaurants were very expensive, but the food court has plenty of budget options which taste really good. We were surprised how early bars and restaurants closed on Kannapali Beach, but this could apply to Maui in general. We had a fantastic stay here and hope to return one day.

Luciano S (Harlingen, Texas) 06/19/2019

The resort is conveniently located near the Lihue airport and is indeed on the beach. After that, it's kind of what the title says. The place is dated and in need of a face lift. The rooms are kept clean and have the bear necessities amenities. However, the bathrooms are small. I can, however, see this place blossom with adequate renovations. The beach is narrow and very rough. I'd recommend water footwear if tempted to dive in the ocean. The best part of it are the grounds that are kept pristine clean and cosmetically attractive. The pool, hot tub and pool bar are cute in their own way. As far as I'm concerned, it fit the bill for a short, one night stay.

Angie M 06/17/2019

I stayed at the Aston Islander on the beach and had different expectations. My travel agent failed to mention a car is a must. Without a car I was stuck not only at the airport but missing out on sightseeing the island. I reserved a room with patio and a partial view to the beach. My view to beach was obstructed by a tree and construction to the next building. The room is nice and spacious, but the cover to the air conditioning was taped and I was hoping it held up and the large piece of plastic does not fall on my head while sleeping. The bathroom- shower was very spacious but when showering the floor flooded as there was no door. There was also a large tumbleweed of hair left in the shower from the previous person. The hotel is older and with the $$ being charged it should be more updated. The beach was littered with driftwood and in order to relax and swim we were required to walk to a different area. The grounds were kept very nice and the staff was very friendly.

jillwG8390TC (Wellington, New Zealand) 06/17/2019

Great location - close to airport and was a great base for us to explore the whole island from. Free parking and vouchers for lemonade and coffee were a bonus. Room was clean and tidy and pool was nice.

LynnSzczepanik (Joplin, Missouri) 06/16/2019

First of all this hotel has a great location. 15 minutes to airport, wonderful place to base day activities from. The beach was beautiful! There were times we were the only one’s on the beach. We swam in ocean there. So did many others. Music at bar quite and relaxing. Rooms very very clean. The coconut marketplace is only a short walk. All kinds of meal options at the ABC store there. We had an amazing prime rib dinner for $13.99. We loved this hotel. Pool and spa very clean. Grounds well maintained. Don’t be afraid to stay here it is amazing. We were in the 3rd floor but didn’t care since we had an ocean front room and view was amazing. It was no big deal to carry our luggage up the steps. Never had a problem with parking. Lots of parking spaces. Loved the quaint traditional Hawaiian hotel!

Piolina (Atlanta, Georgia) 06/09/2019

The hotel is conveniently located close to the airport and near attractions so it makes a good base to explore the island (although you will need a car). The free shuttle from/to the airport is a bonus. Be careful with your room selection. We had booked an ocean view room and it turned out to rather be a garden view (facing the pool bar) so we had to request to change rooms after two days. The second room had a true ocean view and was much better. The place is a bit run down, to be honest, and beds are on the smaller side, pillows not so comfortable. Other than that, it is right on the beach, it's clean, the toiletries are very nice and it is pretty quiet so sleep quality is great. There is a strip mall walking distance with shops, groceries and restaurants. And we really liked Frank, the concierge, who booked us really cool excursions from a luau to a helicopter ride. All in all, a very pleasant stay.

cl22angel (Woodinville, Washington) 06/18/2019

We stayed there in room 849 for our babymoon recently and we were very disappointed. We originally had a resort view room but was upgraded because of the package we purchased. Our room was a partial ocean view room. It looked like it was remodeled within the last several years but there were elements to the room that were not updated. We could deal with that however we cannot deal with uncleanliness. We saw hair from the previous guests in the bathroom and on the pillowcase which always make us question what else is has not been cleaned. The biggest complaint we had was the noise. Even with all the doors and windows closed, you could hear the children outside playing as if the door was wide open and the noise went on past 8pm. The other noise you hear is the unit next to us and every time the left their unit, you could hear the door slam and any conversations they had because our bedroom was right by the entry door and there was a large gap under the door so you could hear everything. We were awaken every day to the people next door at 6am to the family leaving and talking. Then new guests checked in right before we left and voices and knocks started in the 4 o'clock hour. It was impossible to get sleep without being interrupted in the morning. Another complaint was the service in the restaurant while you are at the pool. Do NOT expect to be waited on if you are at the pool or rent a cabana and fast or friendly service. There was only 1 server the entire time (10 days) we were there that took care of us. I think his name was David, and older gentleman but very nice and accommodating. I was looking at the menu to order some food one day and waiting for David to come back to help take my order when a older blonde lady bartender pretty much told me I couldn't order off the main menu because it was happy hour and snatched the menu out of my hand before I could tell her that I couldn't eat anything off the happy hour menu because I have Celiac's disease. When David came back, he was able to take my order (from the menu that lady rudely took from me) and even delivered it to me at my chair by the pool. We were able to see that some units were updated nicely so if you are lucky enough to get one of the nicely updated rooms, then you might have a different experience than we had. We were not so lucky and our babymoon was not as relaxing and pampering as we had hoped for.

Kwase59 06/11/2019

The biggest disappointment is the lack of care from the staff here. Everyone is grumpy and nobody cares. We booked a 2 bedroom suite which is advertised as having a king bed in one room and 2 twins in the other. Checked in and front desk confirmed the bed types at that time. Get to our room and there is no king bed. If you travel with young kids you know that a king bed is handy because you can put your kid in the middle, adults on outside and then they wont fall off the bed. Requested a roll away bed to fit the last person that would fit on the king and they tried to charge us $20/night for it. We said, "no, we need it because there is no king like we reserved" so they waived it. No apology. No offer of a meal credit for the restaurant, nothing. Strike one. We had reservation for 6 people and room only had 5 towels so had to call for more. Also had to call for more pillows (to block side of bed so our daughter wouldn't fall off the not-king size bed) and was told they only had 2 pillows left in the whole hotel. What? Seriously? Strike 2. Pool is advertised as salt water, it stinks of chlorine. It is nice, but they planted tall plants around the perimeter so there is no place you can sit and be able to see your kids the pool. Plus, there are no lifeguards. Strike 3. Dishwasher was broken and had nasty dirty water on the bottom. Told the front desk and they response was "ok". No apology, no "we'll send someone to fix it", so had to wash all dishes by hand. Strike 4. I think of all the staff we interacted with, I may have had 2 friendly interactions. Everything else was indifference and "that's not my problem" or "what do you want from us?" Attitude. Will never stay here again. Do not stay here! It looks nothing like the pictures.

Crazyinlove41 (Edmonton, Canada) 06/05/2019

was impressed with aston shores.i was worried the pictures would lie but they didnt. room was great having a full kitchen was wonderful. staff were friendly. grounds were well tended and pools were exactly what you needed on a hot hawaii day. it is a 6 min drive to lahaina which has all the shopping and excursions you could ever need. it is quiet and tucked away off the main highway. i always felt safe there. it us quiet and isnt like a mexico or caribbean resort where you have drunken idiots all over because of unlimited drinks.so it is definetly family friendly. never tried the restaurant because we used our rooms full kitchen. it was a great experience and i would go back again. the only thing i will say is the prices for everything is very high especially excursions so if you plan on doing lots go to lahaina and book from the people selling there dont go through expedia it is much cheaper buying from the excursion people themselves.

jf1144 (Turlock, California) 06/01/2019

This is are 4th year in a row staying here, we keep coming back to it because the staff and grounds are excellent, the bar and restaurant are awsome, would highly recommended it. Both pools are very nice,one is for kids but can be used by both.

dsahi 05/24/2019

Our entire stay was amazing. Parking was easy and convenient. You don't have to walk a mile from the garage to the hotel. All the staff was efficient, friendly, and it's obvious that the employees enjoy being at work, which trickles down to guests having a comfortable and enjoyable stay. We dined at their Beach Club Restaurant and the food and service was great. We will return to Maui and definitely stay at Kaanapali Shores Hotel.

Craig T (Plano, Texas) 06/12/2019

We had a great stay here last year, so much so that we decided to return this year. The staff was great this year in helping us get the ocean-front room that we wanted and went above and beyond to accommodate us when we decided to extend our stay an extra day (staff had to do some shuffling to make it happen). The landscaping is beautiful. We love leaving the sliding doors open at night so that we can hear the waves rolling in. We highly recommend staying at Kona by the Sea.

Paola Z (Huntington Beach, California) 06/04/2019

This return visit was predictably lovely...maintained grounds, comfortable quarters, fabulous view. What was new was a ghostly encounter in the elevator. No, am not joking. Apparently it's not just the view that takes your breath away.

isudeb1 (East Peoria, Illinois) 05/29/2019

We were celebrating our 40th wedding anniversary here in Hawaii. What a beautiful view each morning to look out from the lanai to see the waves breaking. We enjoyed the condo and it was very nice. Great staff and friendly service. The pool was well kept and the grounds were nice. It is in a great location to explore the island. It is nice to have facilities to fix breakfast and enjoy the mornings.

K7323TRpeterw (The Netherlands) 05/29/2019

There are moments in life that you have the feeling that things can not get better any more and entering our Kona-by-the-Sea appartment was one of those moments. The view, the facilities, the staff, the quality of materials were all superb. From the first moment we felt like home. We are very grateful that Aston's Cindy recommended and booked this amazing place for us

themeeks1 (Livingston, Texas) 05/15/2019

Just spent a week there, we had a 4th floor two bedroom, two bath units that had just been totally renovated. Everything in the unit had been replaced, kitchen appliances, floors, all the furniture( a sofa still had the tag attached) and new paint. The grounds were well maintained and the view was outstanding. The sound of the waves breaking outside the windows made for a peaceful nights sleep. The staff excelled in every way. Great location near town with free underground parking. Highly recommend!

deribes (Chandler, Arizona) 06/16/2019

This condo for was perfect for my family. We were upgraded and stayed in room 1201. Very good customer service. We didn't want the hustle and bustle of a busy resort. Most of our time on the island was spend on excursions, so it was lovely to come back to a quiet and clean "home base" with unrivaled views. We picked up some local food and enjoyed it on our balcony while we watched the sunset. Beautifully upgraded, the condo provided the kids their own space with a private bedroom and bathroom. It got quiet warm in Maui in June, but the AC and fans kept the condo at the perfect room temperature. The pool downstairs is not super huge, but I went down to float and do some light swimming, so it was perfect for me. The beach access is very rocky. Great for a walk on the beach, but not for hanging out all day. We had a rental car, so the distance from the airport or other activities was not a problem for us. No parking fee!! The *only* constructive feedback I have is to reconsider the pineapple headboard in the master bed. It's pretty and decorative, but it's pointy frame in the middle of the headboard is a health hazard. Shuffle around in the middle of the night and one can nearly poke her eye out.

Philip F 06/16/2019

We stayed in Room 702 and were not satisfied. We had an outdated kitchen with a cabinet door hanging off its hinges and worn out washer and dryer. We thought the room should not have been rented in that condition. Told management we were not happy with our room to no avail. The girl at the front desk forgot to give us our parking placard. Positively, the room was clean and the view was fabulous which did help somewhat, but we were really disappointed thinking we should have had a nicer room for the money. Not a room to stay in again! Nicer accommodations at home.

briang41262 (Sun City, Arizona) 06/15/2019

We are here now for 10 days. Absolutely paradise. We rented thru Vrbo room 1202. This place is very quiet and clean . Perfect getaway for couples. The view is unbelievable . They have a nice pool and hot tub to relax in. Barbecue grills for your use and a grocery within a 5 minute walk which will help with food costs. Restaurants are very expensive in Maui

Sheryl49120 05/29/2019

We had room 301 and it was the best condo we’ve ever stayed at. We’ve been here twice and each time loved it! Room 301 blew us away though. 2 bedrooms, 2 bathrooms, right on the beach. Furnished modern with every amenity you’d want! Great people work there! Always clean and lots of towels. When we come back, we’ll ask for 301! The beach is the only thing I had a problem with. Lots of big rocks at the shore that makes it hard to swim but perfect other than that! Thanks for another great stay!

Havingfun409 (San Jacinto, California) 05/24/2019

Aston Mahana is a very nice hotel to stay. Our room was very clean and they take pride in keeping the customers happy. You can ask for extra towels, toiletries or anything. The view is amazing. The pool is located outside for a fantastic view.

Dennis T 06/04/2019

The place is on the older side but very well kept. The rooms are very spacious and well appointed with air conditioning units in each room. The locaiton is centrally located with lots of beaches, shopping, and golf courses all around. The swimming pool and jacuzzi were nice and there was a lot of parking.

coram39 05/30/2019

This resort is good, it is close to restaurants, and the beaches. The staff was wonderful. I would recommend staying here to others. There are no restaurants, or bars at the resort, which is a down fall. Having a restaurant and a bar would have been a big plus.

vicki1812 (Inverness, United Kingdom) 05/07/2019

Stayed as an RCI gold crown exchange in May 2019, travelling from the UK in a ground floor 2 bed, 2 bath unit. We are frequent visitors to Hawaii and know the islands well. The unit was spacious & clean, and had 1 UK sized super king bed, I king bed, 1 walk in shower and one over bath shower and 2 WCs & sinks. Washer and dryer. Large balcony and our unit had a partial sea view – most units don’t have a sea view and none are oceanfront as there is a road and buildings between the resort and the sea. Linens & kitchen equipment 3 star standard. The resort is set on a hill, with one or 2 story units – upstairs units have steps, no lifts/elevators. Wi-fi was good. The grounds are beautifully maintained and full of birds so it felt very quiet and peaceful during our visit. Unfortunately for us, we found the unit/resort to be much too dated for our preferences and as other reviewers have mentioned it’s circa 1980’s style, and whilst everything works well it felt tired with a lot of brown furniture which made the unit dark. We also found the unit to be very noisy, we had a ground floor and we could hear absolutely everything from the unit above us and also from the adjoining units – due to the style/age of the construction and this really affected our sleep quality which became a major issue for us. Upstairs units may be better in this respect. The management were helpful and did offer us a different upstairs unit, however we found it far too dark/dated with a view of a wall to want to spend our holiday there, so we put up with it for a few days, but ultimately checked out early to move to more modern (and soundproofed) accommodation more suited to our preferences. If visiting this area again I would look into condo rental in Wailea via VRBO or letting agents.

Suwhit (Orlando, Florida) 05/06/2019

We have been coming to Maui since 2000 and Have stayed here at Maui Hill nearly two dozen times - staying in a different condo each time and enjoying them all! Located in south central Maui (Kihei) high up on a hill which provides the most beautiful views of both the ocean and the expansive Haleakala. Dennis Costa and his team of exceptional, hard working people make every effort to be sure all guests have a fabulous experience. The condos are very spacious and stocked with everything you need for your stay including grills, beautiful pool area, tennis, shuffleboard, and corn hole. Grocery stores are nearby and with this excellent location you can easily get to all areas of interest with ease. Kihei boat ramp is right across the street and the Kamaole beach parks provide excellent ocean access and the best sunset viewing in island. Hope you will consider Maui Hill for your amazing Maui vacation!

FestBT 04/28/2019

We have been staying here for our Maui visits for several years. The grounds are beautiful, the units always very clean, and the staff is helpful and responsive. It’s a good location, close to beaches and restaurants. We also appreciate having laundry facilities in our unit.

scuffaz (Mason, Ohio) 06/18/2019

This Aqua Aston property is right on the ocean with just steps to a nice reef with lots of wildlife. We spent 10 days here and snorkeled all but one day. It is walking distance to some very good restaurants and shopping. Stop in to Java Jazz for some great food, drinks and music. Try the Fish Market across the street for fresh seafood. The property had a nice pool and jacuzzi with bbq’s for grilling. The only reason we didn’t rate it a 5 is none of the units have AC. That said, its easy to manage keeping cool by closing drapes to the lanai when the sun is about to hit the unit. Ceiling fans help as well. Overall, we were very happy with Paki Maui!! Aloha

USpilot57 06/16/2019

This property offers full amenities in a beach front location. We were six people in a two bedroom unit with awesome kitchen. Cooking for ourselves saved us big time. Give Paki Maui my highest recommendation for friendly staff and welcoming kid-safe environment. Jackson says, “there’s a turtle in the pool!”

Chris W 06/06/2019

Had 3 nights in a condo Good location, about an 50min walk to ka'anapia beach and about a 5min walk to grocery stores. Facilities have a pool, whirle pool and 2 outdoor gas bbqs. There is a grass area for loungers which over looks the sea but there isn't much off a beach. However there is one right next door. Good value

205KathyT (Wisconsin Rapids, Wisconsin) 04/28/2019

This 2 bdrm, 2 bath was in great location for a quick bite, shopping, Farmers Market, picnicking and Hiking. The unit was very well stocked in kitchen including a cooler with freezer packs. The building has 100 units, so relatively small. 122 overlooks the pool and grilling area. The only complaint we had was the floor was very dirty and needed to be washed. We would return if we find ourselves in area again .

cpearls09 (Wolf Point, Montana) 04/11/2019

My wife and I are young and needed an escape after a long winter. We were on a budget and so we found Paki Maui. Our room wash very clean and the garden and grass front ocean view are beautiful. I think “resort” is not a proper term to use for this, think more small apartment, with great location for a very good price. Would absolutely stay here again!

glendq (Kelowna, Canada) 06/04/2019

we enjoyed a very nice week here and liked the beaches nearby. the room was large enough for 6 of us in this condo. there was plenty to do nearby. the surrounding grouds were beautiful. the pool was clean and not too busy. really enjoyed it.

yes2travel (Atlanta, Georgia) 11/26/2018

I must begin by giving high marks to the Aston desk staff. Jenny Tolentino knows her business and how to make customers happy. I spoke with her before and during my stay and she went over the top to make things wonderful. If you stay here through an Aston booking don't hesitate to ask for her assistance if needed. You will not be disappointed. Our unit was a 2BR Garden View. The unit size was terrific and the balcony out of this world wonderful. The unit itself is privately owned and was very dated. There were patch marks on the walls, worn out cabinets and a general "1970's" type furnishings, sinks etc. The kitchen appliances and furnishings definitely need replacing and from something more upscale than Wal-Mart. Regardless of the shabby room disappointment we had a lovely time and will definitely return to the resort in the future. (Albeit requesting a different room.) The pool and grounds are fantastic. The tennis courts very well maintained. It is lushly landscaped and very quiet. Access to Waikoloa restaurants is easy and the nearby hiking trails wonderful. Wish I was there right now!!

Janie4359 (Round Rock, Texas) 09/26/2018

This is a lovely, gated community and the Aston management property employees were extremely friendly and helpful. Hailey was very nice and helpful with our check-in process. There's even a free movie rental box in their office to take some movies to your unit. We got lucky and were placed in a Villa (#18). Villas are grouped 4 together; 2 upstairs units and 2 main level. We scored an upstairs villa that had nice furnishings. Since these are privately owned properties, each unit will be different. The villas have a carport for one car for each villa. 2 separate carports for the building of 4 villas. If you can be lucky enough to get placed in a villa, you will have an ocean view overlooking the golf course. The lanai was very large with a table for 6, a couch and even had access from the Master bedroom as well as the 2nd bedroom. Each night we were treated to a beautiful sunset. This was a 2 bedroom, 2 1/2 bath condo. The extra 1/2 bath came in real handy with 4 of us getting ready. Both bathrooms were large with the master having a large, 2 headed shower and the other bathroom having a garden tub and lovely shower. Both bathrooms were double vanities. There's a safe in the master closet. You are close the the Kings Shops and Queens Marketplace as well as the Blue Hawaiian Helicopters. The only minor issue was some pesky sugar ants which the management company were quick to come and spray. Central air so it was very comfortable. We will definitely return here on our next visit.

Redoak1977 (Jamestown, Pennsylvania) 09/16/2018

We spent a week at the Shores. It was clean, roomy, and comfortable. A wonderful condo with beautiful grounds. The staff was very helpfull and friendly. If you are going to be on the Big Island, I highly recommend staying at the Shores.

vegewalk (Santee, California) 07/22/2018

Our two bedroom condo was overlooking the golf course. It was way bigger than I imagined. We booked through Costco and feel like we really got our money's worth. Having a washer and dryer in unit saved us from bring more luggage. It was clean, service was great for check-in and check-out. We chose not to get daily maid service. We used the condo as a launching pad for most of our adventures driving around to other places, so we didn't do much on property. When we needed to stay in and relax the condo definitely suited our needs.

flyaway2home (Vermont) 06/18/2019

Wonderful staff here. We rented a unit not in the hotel, but were still treated as guests in every respect. Beach towels provided and across the street from the beach. Amazing views!! Reserve a high floor for best views we were in 36th.

rmabaquin (manila, philippines) 06/12/2019

My family and I had the opportunity to stay at the Aston Waikiki Beach Tower this summer and I considered this as one of the best places that I have stayed in. I was originally booked for a 2-bedroom apartment at one of the lower floors of the building but I took the offer of the reception for a higher floor unit for an additional fee. This decision is one of the best things that I have made for that trip. The 2-bedroom unit is on the 36th floor and has one of the best views of Waikiki Beach. The unit has a modern feel with nice furnishing. As a service apartment, the room gets cleaned daily and all items (towels, bathroom amenities, and laundry soap) are regularly replenished. The master's bedroom share the same balcony as the living room and has a majestic view of the ocean. Waking up every morning with a spectacular view will perk you up each day and I highly recommend getting this unit. This might cost a little bit more than a standard 2-bedroom unit but it is all worth the price. One of our most memorable night was seeing a 30-minute fireworks display right off the shoreline. The staff are also one of the friendliest people that I have ever encountered. Aston is only a few meters away from the beach and within easy walking distance to shopping and restaurants. I highly recommend this place. You may get a slightly cheaper accommodations but nothing will beat the overall experience of a true Hawaiian vacation at Aston Waikiki Beach Tower.

Voyage09079540801 06/05/2019

After my business trip, I flew my whole family over to Hawaii for a family vacation. We were greeted by a very friendly and accommodating staff. Our view of the ocean from our room was awesome. We would stay there again.

Global16755610437 06/04/2019

We absolutely love the Aston Waikiki Beach Tower. The place is very clean and the rooms are new. The entire staff was very nice. The hotel is across the street from the beach so it was easy to take the family for a beach day. There is a shower before you walk into the hotel so that you can clean up before going up into your room. There are BBQ grills available to reserve on the pool deck if you wanted to grill for a meal. The grills and pool area are kept very clean and there was free wine on Wednesday during happy hour in the pool area. We have been recommending this place to all our friends and family. We highly recommend this hotel.

Guide09977471118 06/03/2019

This property is right across the street from the beach. We had Ocean front on 24th floor. The views were wonderful. Ocean from the front, Diamond head from kitchen window and back country view from rear. (Beautiful at night with the lights). Service was fantastic. No issues at all. Some people complain that the elevator was slow but we did not find it to be at all.

aberfoyle26 (North Sydney, Australia) 06/17/2019

We really enjoyed staying here, right across the road to the beach and close to everything. Our room was very clean and comfortable. We didn't need the aircon on all night & slept well with the balcony door open. The amenities charge covers things like beach towels, wifi, tea & coffee making facilities and a small fridge. The front desk staff were very helpful and friendly. Highly recommended.

David J 06/12/2019

My family of 6 visited there and fell in love. The location is right on the beach. The left side of the breaker wall is a place for toddlers up to an adult. The water is calm and has a sandy bottom. The right side is great for surfing so it can suit all ages. Not to mention McDonalds and ABC stores right next store makes breakfast simple as well as getting waters and basically has anything you can think of. The hotel has a trust policy with its visitors and has inflatables for kids and adults as well as boogie boards, sand toys, and snorkeling equipment and they have a surfboard locker. Beach towels are handed out at the front desk, as many as you need, just drop them off next to the elevator when you're done and that's it. If you watch tv on vacation they do have plenty of channels and movies you can borrow free of charge. Each room has a bucket and shovel for your kids and the AC works great. My 2 yr old son left his favorite blanket there and we realized it when we got home. With one phone call they mailed it back to us for free. All in all, this place was amazing right on the beach, excellent staff, rooms, kid friendly. I recommend this to any family we will be coming here everytime!

Patricia W (East Los Angeles, California) 06/04/2019

Absolutely wonderful place to stay Very welcoming and friendly Great view Excellent location Near beach and shops and transportation Had a wonderful relaxing time making the most of the view and especially the balcony

Aliamariah (Seattle, Washington) 06/04/2019

My air bnb fell thru last min and I was able to easily book a few days here! The room was very clean with cute amenities. Great location right across from the beach, restaurants, and the always helpful ABC stores. Front desk was extremely helpful, held my bags for a few hours after checkout which was beyond helpful! Highly recommended!

TripGirlAuckland (Auckland, New Zealand) 05/14/2019

This is our second time staying at this hotel, we previously stayed two years ago. The views from this hotel (pay extra for ocean front it's worth it) are sensational. The location is central Waikiki close to everything. The staff this time were a 10/10. We love staying here and will be staying here next time we visit Waikiki.

Caza62 (Darwin, Australia) 06/17/2019

We stayed here as it offered what we wanted at a great price. The apartment was just as all photos already posted. It was clean and well stocked. The beds were comfy. The view from our lower floor room was good, over the pool and of the mountains, with lights of the suburbs at night. The position of this hotel is great, short walk to beach, bus stop around the corner. Far enough from everything to be quiet, but close enough to join in with anything you want. All staff were welcoming and helpful. Sometimes housekeeping knocked a little early for us, but were always pleasant. Only a couple of minus points. This is a great family hotel and provides cots for babies and toddlers, but not highchairs. This made eating together at the table difficult as one of us had to always have a child on our lap. The other minus is not having do not disturb signs. As mentioned earlier, housekeeping were very keen and continued to knock until answered, making a lie in impossible. As mentioned in previous reviews, the lifts are very slow and this is a very busy hotel so be prepared to take your time and wait a while. Thanks guys😁😁

860kirstena (Mount Pleasant, Utah) 06/04/2019

The hotel is clearly a little dated, but it served well in terms of location and functionality. Waikiki beach is a short walk away with stores, resturaunts and other cool things to see and do nearby. Parking is a little tight, and elevators are a little rickety and slow, but overall, it was a great place to stay.

Sandals246 (Central Victoria) 05/31/2019

We were part of a larger group in three rooms on different floors, and we all thought the hotel was perfect for our needs. The rooms were clean and tidy and well furnished. The bed was too soft for us, as we have found in American hotels but others may like it that way. It's an older hotel, but this was not a problem for us as it was clean. All of our rooms faced the sea, and although the direct view was blocked by other buildings (we were on the 23rd floor) we still had a good view of the surfers at the north end of Waikiki beach, as well as Diamond Head to the south. We never used the pool as it was in the shade most of the time, but why would you with a warm water beach a 5 min walk away? Room staff did a good job each day. There is an ABC (minimart) almost next door with food and booze. Parking was $25 per day, so we used Waikiki Banyan Parking over the road for $80/week. I would not hesitate to book here again if we ever return to Waikiki.

Waialuawahine (Fresno, California) 05/30/2019

My family stayed for 4 nights in a superior room. The first 2 nights in a standard Mountain View room. The next 2 nights in an upgraded ocean view room on the 35th floor. We were all very impressed with the beautiful view and more modern accommodations. The room was spacious and having the full size kitchen was a bonus. The staff was always very willing to accommodate our requests. I was a bit skeptical after reading previous reviews, but we were all delighted and pleased with our stay.

SOCITTOME (Melbourne, Australia) 05/27/2019

Plenty of disappointment here: Pool change room facilities - very dirty showers and hand basins, hallway carpets old and stained, smell of dirty oven in room, lounge dirty and stained, fold out bed very old and sagging in middle. Large wet mark on carpet took two days for it to be fixed. Be careful of 'the amenities' fee.... this covers items normally included in the tariff or optional... daily newspaper / didn't want it, DVD hire, didn't want it, use of safe, wifi use, tea and coffee... never enough supplies for 3 people, couldn't find kettle and took 2 days for one to be delivered, not enough tea towels. Ok my fault for not checking but No on site restaurant facilities, no bar facilities, unable to have drinks around the pool. Tried to discuss these things with the hotel and met a brick wall.

relouie (Tehachapi, California) 05/08/2019

We just got back from a week in Waikoloa and wished the unit was better. We booked our trip through Costco, hoping it would be a well maintained unit. We stayed in a 3 bedroom, Unit 605, and figured renting the larger one would mean it was a nicer one as well. I even called the office at Aston a couple times before we got there, to make sure we would have a cleaner unit, with one of my grand kids beginning to crawl. We checked in later in the day and within an hour of my granddaughter crawling on the living room carpet, her knees and feet were black from the dirty carpet. Based on many other reviews, we thought that beach gear, chairs and other items would be available for our use, but there was nothing in the unit like that. We went to sweep the tile floors and there was no broom. We decided to use the vacuum that was in a closet but the tank had been removed, so we couldn't use that either. There are also no dish towels or sponges, so make sure you bring your own.The garage, several kitchen cabinets and some of the closets were locked so we had to access to those. It appears the owners and property management company take very little care of this unit and Costco will be made aware of this. I hate writing bad reviews but I also want to protect others in the future. As far as the complex goes, it is very clean and the pools are well maintained. We did have to pay a cleaning fee, which is pretty ironic.

MaddieAk 03/31/2019

We rented through Ashton Waikoloa Colony Villas last year and had a wonderful experience. Sadly, this year we had a different unit and a completely different experience. The kitchen was infested with cockroaches. We saw more than 10 in one day. They were crawling under the buttons for the oven, still alive. There was still coffee in the pot when we arrived. Spills on tables and dust in the fans. The furniture was worn and stained. Carpets felt dirty. White sheets had turned yellow. You could feel the springs inside the cheap mattress. Pillows and sheets were cheap. I am not one to complain and spend many trips camping. This was unacceptable.

kimtrainer 03/28/2019

We rented in the Aston Waikoloa Colony Villas through interval international's get away for spring break. The pictures you see on interval's site for their rentals is not what we ended up with. Let's first start with check in. You check in off-site, which is really not a terrible thing, more of a hassle because it's in the Queen marketplace where parking is not adequate and your first time going it's a small challenge to find offices. Secondly office staff is super friendly and helpful and I want people to know that through this ordeal the staff was great especially Emmie and Hailey. Sorry for the spelling. We first checked into unit 1001 and then 1401 and to be blunt we were very appalled that Interval would allow the use of these condos. I'm not exxagerating when I say filthy stained carpets in both, heavily used, dinged up, dirty couches, tables, chairs and then hairs in shower stalls. We spent the night in 1401 but asked again to be moved. Please believe me that I wouldn't take off my flip flops and walk on either units carpetting in barefeet. The next day Emmie helped us find unit 1703, which just happens to be the unit you see on intervals site and it was beautiful. So my suggestion is to make sure you know what unit you are getting and demand to see pictures. Units 1401 and 1001 are not acceptable and I will be contacting interval to let them know about this situation. Everything else about the property is stunning and again a big shout out to the office staff for helping us.

DarkMarmot (Bellingham, Washington) 10/28/2018

I was surprised by the size of the villas. Our family of 4 stayed in unit 403, which was very private and overlooked the 10th hole of the Waikoloa Beach golf course. It was a clean, 2 story unit with 2 bedrooms and 2.5 baths, a stocked kitchen, and a large, open living area with an additional fold out couch. There is a lanai off the master bedroom and a patio off the dining area with views of the golf course and blocked from other units. In the garage was beach and pool toys as well as 2 boogie boards. Other units in the complex are not as private, so note the location of the condo you rent. The villas are located close to the Hilton and the Kings and Queens shops. There is a garage attached to the unit and this unit also had a reserved parking space. Walking to the beach, restaurants, and Buddha Point is easy from the condo. It is a quiet, gated community with easy access to everything in the Waikoloa Beach area.

geraldr507 (Oakland, California) 08/19/2018

Prior to this past May I've never been to Hawaii. Last February my family and I booked our trip to Hawaii to attend my nephew's high school graduation in May. We planned to stay for five days at the Big Island. We were going to stay at Royal Kona Resort through a family discount. However two weeks prior to my Hawaii trip we ended up not getting the reservation. Desperately at the eleventh hour on Friday before Cinco de Mayo my cousin's girlfriend booked this place. Even though we were about 45 minutes away from our original destination to stay we had no choice but to book the reservation at this place as everything else was booked. Where you stay affects your itinerary. By staying here I had to change my itinerary. If things don't go as you plan you have to make the most of it. Even though I wasn't able to stay at Royal Kona Resort there were some benefits of staying here. First this place is about 2 minute drive away from Queens Market Place, which not only was the pickup destination for the Kohala Waterfall Tour but also there was grocery place Island Gourmet Markets and Starbucks that serves Kona Coffee, which you can't find at any Starbucks on the mainland. Second unlike the busy resorts full of tourists this place is separated from all the noise because you're staying at a condo. Third this condo is very safe as you don't have to worry about theft as this a gated facility. The house we stayed at was a two-story with 3 three bedrooms. In this facility there is a tennis court and swimming pool. During my 5-day stay here on the last week of May I had a relaxing, quiet time here. There are drawbacks staying here. First unlike the resorts that are situated next to a beach this condo isn't close to a beach that is walking distance. Second is this condo is more expensive than a resort. Third and the most important is you are responsible for cleanup through the usage of the kitchen and bathroom. By staying at a resort you don't have to worry about the cleanup. I'll be honest my rating had to do by not staying at a hotel and ended up by staying here at the last minute. This place isn't for everyone. If you're with family I believe a resort would be more beneficial. However if you plan to have a bachelor or bachelorette party this place would be more useful and convenient than staying at a resort. At the end it all depends on you where to stay.

danatsuchitori (Honolulu, Hawaii) 06/07/2019

This may not be a high-end resort like the Hyatt Regency Waikiki Beach, but their staff, especially hotel manager, Maryknoll, made sure my requests were followed through. Upon my arrival, I had no complications whatsoever like I had at Hyatt Regency Waikiki Beach. My room with a king bed was ready on a high floor at the end off the hall, just as I requested with hotel manager, Maryknoll, day before my arrival. Upon my checkout at 12noon, hotel manager, Maryknoll, sincerely apologized for no late checkouts, because of a group arrival, and extended her arm with her business card and said if you need anything else, please don’t hesitate to call me. Overall, this hotel may not be a high-end resort like Hyatt Regency Waikiki Beach, but their staff and manager just know how accommodate their guests needs without complications.

Nomadgirl1946 (Batehaven, Australia) 05/31/2019

Staying here beginning and end of May to break the trip between Australia and the US and Canada and return to Australia we found the motel handy to the shops and Waikiki Beach and surrounds. First stay found us in a clean and comfortable room with lanai. Staff friendly. However, lift was broken for 1 day which meant carrying our bags up 4 flights of stairs. Return visit we were placed in a very small room adjacent to lift - part of an adjoining suite I assume as there was a locked door in room and we could hear the voices and TV of next room. Felt very uncomfortable with little walking space and one partner had to get out of bed by climbing to the end of bed as it was against the wall. Tap on bathroom basin faulty and we worried we might be held accountable if it completely failed. Not acceptable. We requested another room and the staff obliged. Our biggest problem was the $15.00 per day service fee which includes US Today (overseas visitors have no topical interest in this paper), water in the foyer (why would you bother sitting in a small foyer to drink water), replenish coffee in room daily (this is normally a part of motel service and the coffee sachets only allow for 2 cups a day), shuttle to Ala Moana shops which one would only use once in a short stay of 3 days and local phone calls which most US motels provide as a part of room costing. This fee also allows for Internet access and in room safe which most motels provide free of charge anyway and additional inclusions (whatever that means). One has to pay this fee but in my opinion it is a form of "made up greed" for more money. An old motel but clean and tidy overall.

m0anikeala 05/07/2019

Location is great, but don't think your getting the best of the best. Front desk desperately needs a new desk, roof, furniture, clean windows, etc. As for the room, I didnt even want to stay here after witnessing nothing but stains, nasty vents, shower was moldy, and room smelt of mold. Stove looked outdated MAJORLY, and the room just smelt out. From what I was told from an employee, they weren't able to get an update on the resorts, cause their sister resort needed to get done BEFORE this one. In my opinion, this resort should have been the TOP one on my list to get replenished and fixed! BEWARE!!

mraloha67 04/02/2019

Mold was growing on the inside of the bathroom door. This makes me wonder if the have cleaned their Air Conditioning system ever. The room had an unpleasant odor. They make you pay an additional fee to use their WiFi and facilities when you check in.

John W (Saskatoon) 03/28/2019

We enjoyed staying at the Ewa Hotel because of their rates and the distance to Waikiki Beach. We arrived before our room was ready, and had no problems leaving our bags there till our room was ready. The hotel is 2 blocks from the beach, which made it close enough to easily walk there, but far enough to avoid some of the noise. The hotel also offers a sun deck on the 8th floor, which is a great place to enjoy a cool drink and take in the rays.

margieogawa206 (Seattle, Washington) 06/18/2019

In December 2018, I booked a two-bedroom suite at the Illikai for a friend and I. I ended up changing the dates of my stay. I tried to make the date change online but had difficulty with the site. I used the hotel website's "chat" function to get instruction on how to revise my dates and rebooked. After staying at the hotel during the revised dates, the Ilikai charged me more than $400 for the room they said I did not cancel. I explained about changing the date online. I had a 45 minute phone call with a manager from the hotel about the charge. He did not care that I had a history with the hotel nor that he risked losing a customer nor that I had stayed there later that week. He showed me no "aloha" spirit. It is unlikely I will stay there again especially given the abundance of other wonderful hotels in Waikiki.

B1843AEscotts (Grants Pass, Oregon) 06/14/2019

We rented a private 1 bedroom condo at the Ilikai hotel and it was surprisingly beautiful and modern. We booked it from Expedia for $750 for a week. There is no daily maid service but you can get maid service for a fee. The view was excellent from the balcony on the 9th floor. It’s an older hotel and it’s very busy, but very quiet at night.

Laughitup007 06/09/2019

One reason it did not get 5 stars. No air conditioning in elevators or hallways. Other than this it was a fabulous place to stay. We had the 2 bedroom suite that fit our budget and family needs. Can’t express how wonderful it made our first time in Hawaii feel like we lived here. Each room had its own air conditioner, and bathroom. The living spaces were nice to enjoy breakfast or late night snacks to reminisce over the days events. If you are more than a couple, I would highly recommend this hotel.

NJG1966 (Auckland Central, New Zealand) 06/07/2019

The location was great, hotel staff lovely. However we booked with Waikiki Beach Rentals and stayed in room 1412, no problem with booking or checking in, was really easy. On first walking into the room it was lovely, but on closer inspection the room was not very clean and was very disappointing. We also had problems with the hotel lifts, my mother was on a mobility scooter and more then once the lift doors closed on her when entering on the scooter, causing not only damage to the scooter but also leaving her with a bruised knee. We did complain about this but it appeared nothing to was done. This was watch by the security guard on duty at the time of the incidents, which was at least 4 times and they did nothing to help, thankfully the general public was of help in holding the doors open when she entered as I was not always with her. The fireworks on Friday night were fantastic and we really enjoyed them. We did enjoy our stay over all , and would consider staying here again, as the cleanness of the room might have been a one off, would like to hear from other people that have stayed using Waikiki Beach Rentals.

Louandtweet (Auckland, New Zealand) 06/06/2019

We stayed in one of their "Luxury, King Bed, Sunset Ocean- View with Full Kitchen" rooms on the 24th floor. It was a beautifully presented, immaculate and comfortable room with a magnificent view over the marina and beyond to the sunset. The accommodation was perfect for us to relax and catch our breath after travelling around the USA for 3 weeks. The staff are considerate and helpful and attend quickly to any requests. The Ilikai is just North of Waikiki, away from the hustle and bustle, but there is excellent public transport outside the front entrance to take you wherever you wish to go. The Ala Moana shopping complex of around 350 shops/restaurant etc is an easy 10 minute stroll to the North. The Ilikai is not your typical hotel. It is primarily a tower of apartments and offers more laid back accommodation than you get in the city centre, perfect for holiday living. The aircon was great and appreciated. There are plenty of restaurant choices within easy walking distance. We would be happy to stay again.

margieogawa206 (Seattle, Washington) 06/18/2019

In December 2018, I booked a two-bedroom suite at the Illikai for a friend and I. I ended up changing the dates of my stay. I tried to make the date change online but had difficulty with the site. I used the hotel website's "chat" function to get instruction on how to revise my dates and rebooked. After staying at the hotel during the revised dates, the Ilikai charged me more than $400 for the room they said I did not cancel. I explained about changing the date online. I had a 45 minute phone call with a manager from the hotel about the charge. He did not care that I had a history with the hotel nor that he risked losing a customer nor that I had stayed there later that week. He showed me no "aloha" spirit. It is unlikely I will stay there again especially given the abundance of other wonderful hotels in Waikiki.

B1843AEscotts (Grants Pass, Oregon) 06/14/2019

We rented a private 1 bedroom condo at the Ilikai hotel and it was surprisingly beautiful and modern. We booked it from Expedia for $750 for a week. There is no daily maid service but you can get maid service for a fee. The view was excellent from the balcony on the 9th floor. It’s an older hotel and it’s very busy, but very quiet at night.

Laughitup007 06/09/2019

One reason it did not get 5 stars. No air conditioning in elevators or hallways. Other than this it was a fabulous place to stay. We had the 2 bedroom suite that fit our budget and family needs. Can’t express how wonderful it made our first time in Hawaii feel like we lived here. Each room had its own air conditioner, and bathroom. The living spaces were nice to enjoy breakfast or late night snacks to reminisce over the days events. If you are more than a couple, I would highly recommend this hotel.

NJG1966 (Auckland Central, New Zealand) 06/07/2019

The location was great, hotel staff lovely. However we booked with Waikiki Beach Rentals and stayed in room 1412, no problem with booking or checking in, was really easy. On first walking into the room it was lovely, but on closer inspection the room was not very clean and was very disappointing. We also had problems with the hotel lifts, my mother was on a mobility scooter and more then once the lift doors closed on her when entering on the scooter, causing not only damage to the scooter but also leaving her with a bruised knee. We did complain about this but it appeared nothing to was done. This was watch by the security guard on duty at the time of the incidents, which was at least 4 times and they did nothing to help, thankfully the general public was of help in holding the doors open when she entered as I was not always with her. The fireworks on Friday night were fantastic and we really enjoyed them. We did enjoy our stay over all , and would consider staying here again, as the cleanness of the room might have been a one off, would like to hear from other people that have stayed using Waikiki Beach Rentals.

Louandtweet (Auckland, New Zealand) 06/06/2019

We stayed in one of their "Luxury, King Bed, Sunset Ocean- View with Full Kitchen" rooms on the 24th floor. It was a beautifully presented, immaculate and comfortable room with a magnificent view over the marina and beyond to the sunset. The accommodation was perfect for us to relax and catch our breath after travelling around the USA for 3 weeks. The staff are considerate and helpful and attend quickly to any requests. The Ilikai is just North of Waikiki, away from the hustle and bustle, but there is excellent public transport outside the front entrance to take you wherever you wish to go. The Ala Moana shopping complex of around 350 shops/restaurant etc is an easy 10 minute stroll to the North. The Ilikai is not your typical hotel. It is primarily a tower of apartments and offers more laid back accommodation than you get in the city centre, perfect for holiday living. The aircon was great and appreciated. There are plenty of restaurant choices within easy walking distance. We would be happy to stay again.

Dominic F 06/19/2019

My work sent me to Hawaii short notice. Luana came highly recommended. We stayed 10 days and even though I had to work the last 5 we had an excellent family vacation. Rooms are clean, Staff is family friendly and professional. I would definitely stay here again if my job is mean enough to send me to work in Hawaii again (humor for you). What a beautiful place.

79juden (Newport, Australia) 06/16/2019

We spent a week here. Loved the room, great ocean view, easy walk to the beach and Hale Koa beach bar. Easy walk to down town Waikiki and 5 mins on the trolley to Ala Moana shopping. Guest laundry facilities were very handy. Happy hour free drinks and nibbles Mon, Wed and Fri for guests to mingle. If I was to add a negative it would be the pool closes at sundown, far to early. For the price, you can’t go past the Luana hotel and suites.

Extraordinary710652 06/16/2019

We love this place! The location is great, you can walk to all the shops and restaurants with ease. The hotel is super clean and the staff is friendly and very helpful. The Luana is our go to spot when staying in Waikiki, Martha at the front desk always remembers us and greets us like old friends.

Ecokeenkiwi (London, United Kingdom) 05/23/2019

This was always my mums favourite place to stay before she passed away this time last year, she would come every year without fail! It has great views, the perfect location, fabulous amenities and the staff are super nice - especially Jessica who went above and beyond for us... she was a total legend!

8wonderlust8 (Anaheim, California) 05/22/2019

Luana Waikiki staff members made my 1st visit to Hawaii an very memorable experience, from the 1st day to the last the staffs made me feel welcome and taken care of. I wanted to personally thank a few of them in particular that made my stay here so wonderful. Alexis was so friendly and patient, since I never been to Oahu before i had a lot of questions and she gave me lots of recommendations around town and really took her time to answer all my questions without making me feel rushed. the hotel is very centered around Waikiki and walking distant to the beach and with lots of great restaurants. Melissa and Martha was quick to check me in and made sure I was enjoying my stay every day, if i had any issues with my room they were quick to solve them as well. These ladies really made my vacation so much more enjoyable and smooth. On the 2nd to last day of my vacation I sprained my ankle while hiking and when I was limping my way up the stairs Robert (always had a smile on his face) who was working as the valet that day was so kind to run up to get me a bag of ice for my ankle! That to me is going above and beyond and an exceptional way of looking out for their guests. Also wanted to extend my thanks to housekeeping for that always had a clean room and made bed when i came back from a long day of exploring the island. The hotel was also kept very clean and neat, my room was clean and had a nice balcony with view of the ocean, they even offer free wine and cheese on certain days with live music. Absolutely the best experience and for the price it's a great value, i would 100% recommend this hotel to all my friends and family. Thanks again for a great stay.

Chris W 06/06/2019

For what you pay compare to other places it's awesome. Rooms are large with old, but functional air con. Staff and service levels are good. Only had food at the hotel one evening, it was average at best. Some Hawaiian dishes some Chinese??? Beach on your door step and walking distance to grocery stores and other large shops. A good place to set up base on the north of the island.

dkata94598 (Walnut Creek, California) 06/04/2019

We stayed here for one night as we arrived in Kahului late and wanted to get an early start to Hana the next day, so the hotel was convenient. But one night was enough. I wouldn't want to stay here for several days when the beaches and hotels on Maui's west side are so much better. Don't expect a luxury resort. It's a basic, average hotel with small, dark rooms. Wouldn't recommend it if you are looking for a beach resort. go to the West side of maui for that. This place was expensive for what was provided and the "Resort Fee" on top of that didn't provide the amenities that you would expect for a nice resort location. Can't recommend this place.

sylvainl771 (Versailles, France) 05/24/2019

This hotel is located near the Kahuilui OGG airport with a view of the harbor. Common areas are dirty & outdated and carpets corridors are completely worn out! Standard rooms are small, noisy, dusty & gloomy and cost the exorbitant price of $ 178 with no included breakfast! According to Front desk, just pay $ 20 extra and get a suposedely "superior room" located on on the garden side. The "all you can eat buffet" dinner costs $ 23 but neither looks nor tastes good and remains deserted by most guests at evenings!. The outdoor unguarded car park costs $ 5. This place is dreadful and has very poor value for money. Run away or just stay for 1 night! Maui is a wonderful place with so many other accommodations of better quality in the price range of $ 150 to 200.

jmjbrtw (Williamstown NJ) 05/17/2019

Don't listen to bad reviews- Have realistic expectations Solid 3 star plus hotel, don't expect 5 star Our flight got changed, so we needed a room for 2 couples to stay for one night to make our connecting flight the next day to Molokai - Maui Beach Hotel exceeded our expectations. The room was large- 2 queen beds with large bathroom. Rooms were clean, beds comfy and customer service excellent for less then $200 night. So less then $100 a couple We took advantage of free shuttle service that was excellent. It was a 5-10 min ride.When we arrived at airport we were picked up less then 15 mins after calling. The swap meet was on Saturday morning and they took us there. afterwards after check-out to airport. Well worth the $15 service fee. The pool and restaurant were both very good. We ate diner and breakfast there. The beach there is more for enjoying the view rather then swimming, but we did see people swimming. We read reviews the area was in bad area. We walked around with no issues, including walking home from swap meet. We would recommend this hotel for a jump location for exploring Maui, especially your 1st or last night for airport . Don't expect a tropical paradise on a perfect beach

Departure262361 05/13/2019

Stayed here overnight with the family for island getaway. We choose this hotel for it’s convenient from airport and malls nearby. Staffs are friendly. My only concern is that hotel needs a facelift. Rooms are outdated, shower heads are bit rusty and about to fall off. Ample parking for guest with fee. We booked three rooms and pre-checked in early morning so that we can leave and start our activities. Upon return at the hotel, one of the room wasn’t ready until almost 4p. It was disappointing for my family.

LanieG60 (Sydney, Australia) 06/18/2019

We did not realize these condo's are time share, not that this is a problem, there was even a visitors book with a welcome note from the owners and to communicate suggestions for a better stay, nice personal touch. We stayed in room 36 in the Banyan building and had a beautiful garden and pool view. The facilities are great, everything you need, good beds, bathroom was very large, huge shower, plenty of room everywhere. The grounds are perfect, two pools and a stroll to the beach. The beach board walk along the water front is good for an early morning or late afternoon walk, seems to go on forever,we never reached the end of it. The staff are very friendly and happy to look after your needs, and the concierge service (Dave or Gina) is really good, we booked our tours here, "road to Hana", sunrise in Haleakala national park and a Luau. There is a free shuttle service to Whalers Village which has some lovely shops and good restaruants, but they get very busy so best book or you may have to wait for a table. Try Lailanis fish tacos!!!. You can catch a local bus to Lahainia from Whalers Village for $2. We were told we would have to catch a taxi or uber, Not so.

ginger l (New York City, New York) 06/08/2019

This hotel is very well located but the rooms are not as advertised. We had a pleasant stay but we were disappointed with the general condition of the accommodation. The one bedroom ocean view we stayed was very clean but dated with dark worn carpet, the furniture was old and uncomfortable, the appliances were white and old, TVs were very small and the walls were decorated with nursery artwork.

Wander35399603863 06/06/2019

What a breathtaking adventure at Lahaina, Maui going to the depths of the ocean floor coming face to face with a shark and enjoying the smooth ride on this wonderful submarine seeing all the spectacular marine life 140 ft below sea level.We traveled in January 2014.

david65 (Thunder Bay, Canada) 06/04/2019

We love Maui. We tried the Aston Maui Kaanapali Villas this time with much anticipation. We stayed in the condos by the pool and beach. Everything was great until plumbing problems. No fault of the establishment. The staff handled it so well. They made our stay wonderful. They moved us without question to a new condo. This condo was no as modern as the first and they moved us again into a beautiful unit. We didn’t like the moving but the staff made it painless. They looked after everything. We were at the beautiful beach on the property. Gorgeous warm golden sand. The restaurant on site was very good as well. We think the staff make or break a good holiday. We can’t thank the staff enough. Wonderful service. Would definitely be back soon. The condos are next to the beach. If you want a good view ask for a second (top) floor.

naveenn08 06/02/2019

I stayed in this property recently for 4 nights with my pregnant wife. I made an online booking looking at the beautiful pictures of the resort with beach view, kitchen and all the good reviews but i was in for a surprise from the beginning i checked in. Initially i was offered a room towards the back-end of the property at 5th floor. The elevator in the property operated very slowly and it felt like it needed repairs. I dint book a room with a beach view but looking at the picture i was hoping for a room which has some beach sound, but the room they gave me was overlooking the street with loud traffic noise and no kitchen. I reached out to front desk to change my room and was ready to pay for a premium but unfortunately every room in the front was booked and so the front desk person offered me a different room in the 1st floor which felt much better than the 1st one because this room had a kitchen and Garden view at least. On the day of our check out we had a booking for early morning sunrise view at Haleakala National Park. So we started from the hotel at 3 am in the morning and it is a 2 hour drive to the summit. I was hoping to return around 9 am after sunrise and to checkout before 11 am but we got delayed and reached around 10.30 am. So i called the Front office requesting for a late checkout . The immediate response was a big NO in a rude tone and without even asking how long we need. So i disconnected the call hoping if i present myself to the front office then may be they will reconsider but they din't. I have been to all Hawaiian islands, and i travel for work with membership in some branded hotels where they offer a courtesy time sometimes if we request for. In this situation i already had a long morning with 4 hour drive and with my pregnant wife all i was expecting was an additional 30 minutes or may be 15 mins to take shower and to pack up. So i kindly requested the lady in the front desk (her name is Leann) explaining our situation but she was just adamant even after i requested several times and said NO again and asked us to checkout before 11 with only 15 mins remaining and use the hotel restrooms for shower. I lost my cool at that moment, felt like i was talking to a deaf person, came back and checked out immediately by 11. The next check-in to the property is at 4 pm and i just cant believe that these guys dint even have 15 mins to offer us. I called the property manager after i checked out and gave my feedback and requested that they don't treat other guests like this in future.

RJandjt 05/12/2019

We stayed three weeks and it was a real home away from home. The staff were very friendly and helpful. the whole experience made us feel very comfortable. Combined with great food and excellent service at the restaurant made for a perfect holiday.

Highadventurer (Singapore, Singapore) 05/09/2019

No complaints about staff and reception, helpful indeed. However the hotel rooms are in need retrofitting starting with carpets. Carpets are not suitable for asian pacific weather. Having tiles or faux timber is easier to maintain. If you are catering for tourists from temperate countries n need to have carpet then at least refurbish. next you have obsolete box aircon with thermostat which keep switching on and off when a certain temp is achieved. Well the periodic auto re start is a nuisance Next you have a basin in the room on the dresser table, and a basin in the washroom .. care to explain why? Above said , many positives such as the convenience store, free dvd rentals (no body has time to watch), lots of eateries nearby, short walk to Moana Loa(also in need of retrofitting as with airport!) If the major retrofittings were done, obviously we have to pay a much higher room rate

BarbarasSilva (Leesburg, Virginia) 05/08/2019

The local is very clean and I felt safe in the neighborhood, close to an Walmart and McDonalds. My room had a microwave and refrigerator, what was really helpful for a long trip (7 nights) but I'm not sure if this is available in all the rooms. Pool has a good size and it was pretty clean, just like the bathroons, the pool area in general was really enjoyable. I was just disappointed about not having breakfast included.

D Y (Honolulu, Hawaii) 05/07/2019

They had a good buffet. Not too many around now. The atmosphere was nice, and the staff treated us well. I like that they had a big variety of food, and everything I ate tasted good! I will definitely come again!

Wayne M (Pago Pago, American Samoa) 05/06/2019

My wife and I arrived @ the lobby around 0730, an inconvenient time far from check-in @ 3:00pm.. Luckily Bill was kind enough to give us a temporary room till our 11th floor room was available....beats sitting around the lobby & it gave us a "home base" to stash necessities/toiletries from nearby Walmart till check-in. Debbie arrived by the time we arrived back and assisted in getting our room early.....much appreciated! We always find it convenient to have breakfast @ the Pagoda & you can either enjoy the ample buffet or order from their menu. Keith/John/Austin were always helpful and cheerfully accommodating which made our stay more enjoyable. Alice and Carlos were helpful as always with any problems/questions we had or assisting with getting a cab. We enjoyed the weekend seafood buffets & the ample offerings are quite tasty & a good deal....my mouth salivates as I write this! We shopped nearby Ala Moana, Walmart and Don Quijote & all are within walking distance from the hotel. There are numerous eateries close by but we ate mostly @ Pagoda.....more convenient as well. Our room was clean, beds comfy, aircon worked fine and we always enjoyed quality sleep throughout our one week stay. I love the ambiance here but it wouldn't be without the great people working there and why we've considered it "home" year after year! Looking forward to another stay in a few months!

Annie_Trip1 (London, United Kingdom) 06/18/2019

Wouldn’t want to stay elsewhere in Waikiki. True paradise in between all those big chain hotels. Laid-back atmosphere, contemporary & funky decor and great location (a couple of blocks from the beach). Very friendly and helpful staff. There was free coffee available in the pool area which we enjoyed every morning. The only thing that was a bit pricey is the parking with $35/night (you can’t just park your car on the road, there are meters everywhere) and be aware that a $25/room amenity fee will be added to your daily room rate. Would 100% recommend staying here and hope to return one day.

Jill S 06/18/2019

myself and 3 friends stayed for 6 days at this very funky hotel..very chilled atmosphere.The rooms were of a decent size with a ok size balcony.Very comfy beds nice towls high quality amenities lovely gesture of the macadamia cookies also the beach bag.The lication ideal if you dont mind a ten minute walk too the beach.Overall a very pleasent stay and would recommand to anyone wishing to experience something funky cool and different.big shout out too all the friendly staff and sai what a nice guy he is...

Daniel_M_Bird (Adelaide, Australia) 06/17/2019

This is a fresh review, checked out of the hotel in mid June. Had high hopes for this hotel as we stumbled on it during a trip to Waikiki last year and thought we would give it a go, we booked for three nights and wanted to leave the following morning, however we toughed it out. We booked a Bungalow and it was tiny, we aren’t large people by any stretch however the bed would be fit for a child under 10 not two adults, so if you’re keen on this place scale up. Items of note, very little storage for luggage, tiny bathroom, the hallway to the sleeping area would be less than a metre wide so it’s challenging to ingress and egress with any grace. The pool looks great and is very pleasant although it is also tiny, during our stay the hotel was full of families with small children which basically overran the area during the day, it does become an adults only pool after 6PM which makes for a nice pre dinner swim although it’s also fully shaded by then. On the 16th (fathers day) we decided to have breakfast within the hotel at Mahina & Suns, we didn’t book, as house guests we thought it wouldn’t be an issue.... wrong, the hostess paused, looked around an empty restaurant and said she could squeeze us in.. while we ate and drank not one other patron entered the restaurant. My main gripe is the noise, the hotel is old like many hotels within Waikiki but this place is full of hard surfaces so every knock, every time someone closes a door you hear it all, LNC. The Surfjack is also trying to be too many things in my opinion, just be a hotel or become a swim club. My positive for this place is the crew out the front that assist with car-parking/valet, these guys are accomodating and pleasant to deal with, hats off to these guys. Location is central, a little sketchy at night with a lot of people that appear to be homeless roaming around, very sad and it appears that’s it’s becoming a bigger issue issue each time we are in Honolulu. An ABC Store on the corner is also a positive. The highlight is the attached espresso bar Olive & Oliver, i’ll review this business separately as it’s a Waikiki highlight I’ll continue to frequent it in the future.

charityreyes215 (Oahu, Hawaii) 06/15/2019

Absolutely LOVE this hotel! We stay here every time we come to Oahu! Room are spacious, amenities are amazing and the staff is PHENOMENAL!! From the housekeeping with Flora to the front desk with Whitney aka Whizzay all the way to the top of Management with Tasi ♥️ this place is HANDS DOWN the best spot to stay in Waikiki! ⭐️⭐️⭐️⭐️⭐️ thank you again to Sai for always having that ALOHA spirit 🌺🤙🏽

622applesl (Melbourne, Australia) 06/15/2019

My family and I stayed at this Hotel for nine nights. Lovely and chill atmosphere. Clean, decent size rooms with a balcony and view of the pool. The pool and pool area aren’t very big or very private. Not enough sun lounges. Free sunscreen and water. Also free coffee in the morning. Late one night we decided to go downstairs and chill in the couch area and drink our soft drinks , only to be told by a staff member that outside drinks are not allowed. The bar and restaurant were closed and we weren’t sitting near them either. This was disappointing.

ASHW31 (Fort Worth, Texas) 05/31/2019

This was our second stay at Fountains at ChampionsGate, first stay was June 2018, and Nicole and Stephanie at the front desk made sure that I would return next year! Upon arrival I was not happy with my unit I was given as the initial smell of it was not appealing and the carpet with the regular wear look was just not getting it for me, then on the next try I wasn’t happy with the appearance of the couches, on the third try it was a beautiful unit 8205 butttt it was a three bedroom and I needed 4 on my 4th try yes I’m picky and yes they did everything in their power to accommodate me and my family I was given my very first unit I had on my first trip 8112. I love the property and everything about it I definitely feel like it is beautiful and with a little touch up paint on some areas where the wall was a bit dirty from people rubbing against it and buffing of the carpets this could easily be a 5 star experience.

whaurnoo (fae Fife) 05/08/2019

This was a family vacation with our son, daughter in law and our 4 year old grandson. Everyday was hectic - of course we knew this before our visit -- but this beat anything that we thought we were prepared for !!! The Fountains resort was only a short distance from the Disney and Universal resorts but it still took us about 30 minutes to drive to any of the resorts. Don't think GRID LOCK is far away !! The Fountains was our escape from the hustle and bustle every day and it is only a short distance from a supermarket and restaurants. The townhouses at the Fountains resort were excellent and the outdoor pool was just what we needed. We were glad that we chose March to visit Orlando as each day, except one, was in the 80s. Quite warm for a Scot !!!! The reception staff were very helpful and directed us to our Townhouse. The resort itself was very tidy and the small lochan on the site had the necessary sign to make us aware that there may be alligators in the water. Luckily nothing showed up during our visit !!

Timothy K (Isanti, Minnesota) 04/28/2019

First of all check in girl was too busy on phone to even talk to me for over 5 minutes, check in was supposed to be at 4 and they didn't finish cleaning our unit until 5:30. Was a nice unit and it was nice that it was in a gated community. I believed that my entire bill was paid for when I booked through Delta airlines only to find that they billed me an additional $188.43. I wonder if Delta vacations is aware they are doing this. Don't know if I would use this facility again knowing this.

UGGMerseyside (MERSEYSIDE) 04/13/2019

Stayed many many times at the fountains. I understood people’s reviews regarding carpets etc. They are listening. Checked into lovely house. Clean carpets. Good quality beds. New bedding. Was instantly comfortable. I get what people are saying and was giving it one last go because they really did / do need maintaining so it has / is happening. It really is a good place to stay and the area is excellent. These kind of sites must be so hard to keep on top of but it’s whats expected when you’ve paid a lot of money to come to Florida. You want comfort and cleanliness full stop. No complaints this side. Thanks guys! Enjoyed it as ever xx

Baseballparent99 03/24/2019

Called toll-free number to book. They never disclosed that they don't provide housekeeping. I'm paying 200+ per night to make my bed and live with used towels. Plus there is an undisclosed gratuity 20 per day and cleaning fee of 90 when I leave. This place is dishonest. Stay elsewhere! I won't be back and will spread the word among other baseball parents.

Tashah2928 06/19/2019

My 4 friends and I stayed here for 3 nights (Thursday-Saturday) in June of 2019. By all outside appearances, our first impressions of the resort and room were good...it was very nice and a great value; upon more time spent, though, we found that the room was in disrepair. One of the 2 bathrooms in our 3/2 unit had a slow drain, a toilet that wouldn't flush, and almost no water pressure from the shower. We requested maintenance, to which they did send someone right away. They were not able to fix the bathroom, so they offered to send us to a different room and also offered to let us see it before we decided whether to stay or switch. The room was on the third floor of our same building, and as we left for the elevator to take us up, we found THAT to be broken as well. None of us had any desire to take all of our bags and groceries up 3 flights of stairs, so we 5 friends decided to stay put and just share a bathroom. This is where it gets strange. According to the front desk, they thought we had moved. On Saturday night at approximately 9 pm, we heard our front door open and shut. We were all shocked and ran to the front to see who had broken in, only to find no one there. We then locked and latched the door. At around 10 pm, we had someone banging on our door claiming to be police, but after looking through the peephole, it was obviously not true. We had one girl call 911 and another call the front desk, and while that happened, the person on the other side of the door tried to break in. They had a key. Long, ugly story a bit shorter, the resort had thought we were squatters and had sent security from their 3rd party company to bang on our door at 10 pm to try and "scare us out". After relating the story to managment, they did reimburse us for our stay; but any business that is supposed to be geared toward hospitality and yet uses such thuggish tactics should be avoided at all costs in my opinion. We could have been a family with young kids. Thank God we weren't.

blueSheffield_Uk (sheffield, uk) 06/18/2019

This has been a very difficult review to write as past experiences have been excellent and reviewed in that way. I will outline below the issues i have had, i stayed from 9th-16th June 1, This was a last minute trip and booked only 5 days before departure, i called them direct to check availability and price to be informed they had space and could do a room for a special rate of $75 + tax. I then asked do i pay anything more than this and the answer was no. On check out the total for the room was $86 + tax as well as also being charged $19 per night for something else which i can only assume is resort fee. This was argued at check out as well as over the phone later to just be told this had to be discussed with reservations. 2, My dad was out in the area and called at the resort the day before i booked it to check everything was in full working order as i had read on a hotel website that there was some construction going on around the pool area on the bar and restaurant. He was told no all was fully up and running now everything was finished. I therefore booked and when i arrived i found no bar or restaurant was open and they said it would open Thursday to Sunday, Thursday then came and still no bar or restaurant, i was out all day Friday so can not comment but on Saturday they did open the bar but had hardly any drinks available and the restaurant menu was a joke. 3, The hotel has security gates to enter and leave, i had noticed that on many occasions the gates were just open and because of that local people living in the area were just coming in and using the pool. This made it very crowded and noisy not to mention the language and conduct of these people was appalling. I have 2 young children and decided just to leave the poolside early which disappointing for both my children who love swimming. The only good thing about the stay was the condo was as good as usual, a little run down but still decent. It is a bit of an "end of an era" for us as we've had 4 or 5 good stays over the past 8 years which is why i chose this again. We will NEVER stay again and would advise anyone who is due to travel soon to look at getting out of their booking and go somewhere else. If you decide to go ahead i would prepare for bringing your own food and drink to the pool side and find a way of keeping it cool. Unfortunately we didn't have a cool bag.

MrsPotapow (Ocala, Florida) 06/12/2019

This was (what we thought) going to be a super fun moms relaxing getaway from home... As we pulled up to check in everything looks nice. You use the key to get into the gate (that about 2-3 cars can come in behind you). I requested to be close to the pool, in which they put us there. We unloaded our items into the room and started looking around. The carpets were all stained bad, there was mold in the master shower, and there was no comforter on the bed. Out on the a towel rack laying on the ground broke to pieces as well as well as a lamp that had big gloves on it with the main light broke off and hanging, and there was trash all in the bushes. After assuming we wouldn’t be spending much time in the room it was other than listed nice and clean. The following day we woke up and the plumbing was not working in the master bathroom. The toilet was not flushing and the sink had hardly any water coming out. We called to the front desk, they sent a maintenance person. He couldn’t get it fixed, said it was the units plumbing, they said we could switch rooms. He took us to see another room in the building on the 3rd floor - we got to the elevator and it was broke so we had to take the stairs (Which was ok but as we were already settled into our room we did not take the offer). 2 nights later, we were sitting on the couch (10:00pm) and next thing our door opened and shut. About 20 min later our door was getting beat down, someone yelling “they were the cops” when clearly through the peep hole it was 3 men (the one banging was over 6’2 wearing a white undershirt and had headphones around his head, no uniform (we started freakin out) we had the cops on the phone, as I was trying to get front desk on the phone) LONG story short with lack of communication from the employees they (in the computer system) put us in the room they showed us that we declined. They could have handled the situation so much better by calling my cell or the room or knocked politely. We didn’t know what was happening, we were 4 women in a unknown place staying the weekend away, little did we know we were not going to have a good time. We never got a “sorry” or “messed up our job” or “we apologize for the inconvenience” “is there anything we can do”... they left and never saw anyone again! Pool Pros. The pool was nice, well kept. There’s a restaurant there (it is not open, they are in the process of remodeling) we met the owners of the restaurant and they were super friendly and happy for our business!!! Pool Cons. •The “pool towels” they offer are bath towels from the room that you get out of the front office. They are super thin and small. You need 3 to cover a chair! • Their maintenance shed is located right next to the pool, so they keep all the golf carts lined up next to the sidewalk that you have to step over all the extension cords to get to the pool! (Not that I care but it’s such a nice looking resort on the outside that seeing all of that as soon as you pull through the gate is not aesthetically pleasing. For the time we spent at the pool, was the best 45 min of the whole 3 days that we were checked in for. They need to get there management under control, it’s like no one has any communication links between employees. Sad because it’s got so much potential ‘

kristine t 06/01/2019

The Tuscana resort was great it had large comfortable rooms with both bedrooms en-suite the reception staff were lovely and polite and the apartment we stayed in was nice and clean when we arrived I was put off a bit before I went due to the negative reviews but once I arrived it was a pleasant surprise the pool area was nice and clean with the added bonus of the pool being warm thumbs up for the tuscana resort 👍

Journey35243 05/28/2019

Had a wonderful stay at the resort. It had great accomodations. I highly recommend it, location is great, close to everything, very large rooms. Maybe can be a bit cleaner, maybe refreshing the condo with fresh paint and updated decor.

Jul D (Scottsdale, Arizona) 06/13/2019

This hotel offers a restaurant that can be good, but not necessarily. The breakfast buffet was ok but limited. The dinner menu is so so, the lamb and chicken dishes were great, but found beef and stir fry to be less appealing and left most of it. But a great view out the windows with the meals. Great gift shops, lobby area offers seating in front of 2 fireplaces. The room itself was clean, minimal, but adequate. This old hotel has a-lot of charm. I would stay again because if its access to hiking trails and being the only hotel in Volcano.

Wanderlust34212 (Sarasota, Florida) 06/11/2019

We have not stayed at the venue but ate there several times during our recent stay in the area. The view from the dining room into the crater is totally unique and we thoroughly enjoyed our meals there. Our favorite was the fish n chips which was perfectly done. The staff is warm and friendly and very appreciative of being back to work after last year's closure of the park. Would totally recommend staying there if you can - and if you cannot, definitely make plans to have a meal there. One of our favorites in the Volcano area!

MinM5030 06/11/2019

Years ago, I heard of this hotel which perches on the edge of the Halema’uma’u Crater of the Kilauea Volcano and I swore I would stay there someday. Well, someday came, and the hotel exceeded my expectations. It is NOT a polished, 5-star hotel if that’s what you’re looking for but it IS a fine, old-style facility with a wonderful, welcoming staff, a very comfortable and site-appropriate accommodation with absolutely amazing views, and great restaurants. We chose a crater view room and it was well worth the extra charge! We woke up the first morning in time to watch the sunrise slowly creep over the crater, highlighting the many active steam vents. The staff is incredible and personable, taking time to converse with visitors about their personal stories during the recent eruption which added even more to our visit. It is also less than a 2-minute walk to the Hawaii Volcanoes NP Visitors Center and the hiking trails associated with it. Be sure to have a Guava Flow at the bar or restaurant!

tcampbell210 (Allendale, New Jersey) 06/09/2019

Volcano House is a historic lodge in Hawaii Volcanoes National Park on the rim of Kilauea's Halemaumau crater. When our cruise ship docked in Hilo, we took an excursion with Robert's Hawaii to the National Park. Our fist stop was to the visitor center. After looking at the displays there, we walked across the street to Volcano House. From the veranda in back of the hotel, we had our first glimpse of the massive crater. With the closure of the Jaggar museum after the 2018 eruption, this is probably one of the best views of the crater. Don't expect to see molten lava, though...the lava lake drained to the ocean in the 2018 eruption. There is still lots of steam and a pretty dramatic landscape.

kjb0419 (Seattle, Washington) 06/06/2019

Right off the bat I want to let you know that you should not be expecting any sort of "modern" rooms. The rooms are older but my wife and I loved the charm! The rooms/bathrooms are pretty small but we don't spend much time in our rooms anyways, just needed somewhere to sleep. We originally had a 1st floor room but asked to be moved to the second floor because people were constantly walking past our windows and we didn't want to risk our room getting broken into. There is no air conditioning (it's pretty cool at night) so we just kept the windows open while we were there (hence wanting to be on the second floor). Overall a great place to stay if you want to spend a couple days exploring the national park!

702heidis (Clatskanie, Oregon) 06/14/2019

I added the "with potential" because they are in the middle of a massive remodel. It should be very nice once complete but for the time being it is kind of a mess. There isnt parking that I could find so we either had to find something on the street or pay to park in a garage. Parking on the street can be risky because of the neighborhood, however parking along Ala Wai Blvd. Wasnt bad as long as you could find a spot. There isnt a phone in the room but it was clean and well cared for. Beware...shower is tiny. There isnt a lot of room for any type of movement.

sydneyinhawaii50 (Honolulu, Hawaii) 06/09/2019

Still under construction not on Expedia site! Night Manager was great and helped for hours on phone move to New location. No security on entrance and not a good area. Do not know how they get ratings and pics definitely not the same!

JamesSPC (Vancouver, Canada) 05/29/2019

Man there was a lot of construction when we were there. BUT, the staff are very friendly, and the little pool is fun. The rooms are quite nice, with big balconies. First time in Hawaii, this was a great place to stay. Very happy with it.

Leng Leng T 05/26/2019

The hotel was still under renovation when I was there in third week of May, the surrounding was a bit messy but the room is newly refurbished, quite spacious and clean, and comes with a balcony. It is value for money especially when it is located within easy walking distance from the beach. There are plenty of eating places around and the international market place is right close by. The hotel also provides a complementary shuttle ticket for visits to Ala Moana Centre. The hotel reception staff has been cheerful and helpful, although she couldn’t find my booking done with agoda, she was able to help resolve it and got me check in early. The room has a small kitchenette with a microwave, but do note that there is no cutlery provided.

Shirley G 05/20/2019

I was really surprised at how lovely the rooms were decorated. I had a single room with a king size bed, small kitchenett and a desk. It was comfortable and roomy and all I needed. The hotel is close to everything, shops, the beach, great food places etc. I thought the free shuttle service to Alomoana Mall was a real bonus and a big plus for the hotel. The staff, particularly Bev and Christiana, were amazing and so helpful. In fact (and I hope she doesn't mind me saying this) but Bev really helped me out of a tough spot. On the morning I checked out I actually missed my transport to the airport by 2 mins and Bev, without hesitation, offered to take me in her own car as she could see how upset I was. She is an incredible women and such an asset to the company you guys are lucky to have her. And then she wouldn't even take any money from me for the ride I was so humbled and thankful to her for her kind generosity. I will definitely stay there again next time I'm visiting Honolulu. Thank you Bev, Christiana and all the staff at White Sands you guys made my trip very memorable 😁🤙🌺❤