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Clean, tidy and comfortable.
Quick and easy access to the beach, shopping and restaurants.
Could do with a lick of paint and some new carpet, though. Beds are a bit smaller than your average side.
It’s biggest and only let down was the breakfast. It was very much orientated to the Japanese market. So if you are happy with fried rice for breakfast, then you will have no issues
Dated and poor cleanliness
lana_tybik
(Whistler, Canada)
We stayed in this hotel to spend a night in Waikiki before heading off on a flight the next day, and can I just say it was a huge disappointment. The room was tiny, the fridge hadn’t been cleaned out. There was sludge around the sink in the bathroom, appearing as though it hadn’t been cleaned in a while. Basically all of the fixtures were falling apart and the couch had stains on it. The pool does not look as advertised - we are a family of four and if we were in the pool it was basically full. As well, the staff were pushy and unpleasant as we were checking in. Over all, I would not recommend this hotel for your stay in Waikiki.
Clean and Tidy but a little dated
Pauly_Dents
(Huddersfield, United Kingdom)
Stayed here for 4 nights nice location in that its 5-10 minutes walk from beach and busy area and 2 mins from bus and amenities.
Hotel is nice clean with open plan reception with seating area. Staff on arrival helpful and nice.
Rooms were clean but a little dated but bed was comfy and aircon was included. Also get in room was coffee maker and fridge large tele and safe.
We overlooked the road but it is relatively quiet so wasnt an issue.
Also building work is taking place next door and across the road which starts early but no more noisy that normal delivery lorries and bin wagons, but not an issue to us as we are early risers.
Breakfast good but plenty of variety of warm food but very basic cereals hoola hoops or bran flakes also only thing to put on toast was maple syrup no jam or marmalade when the stern asian front of house no was the answer which i find strange when offering breakfast. but could have had spicey cabbage noodles egg fried rise items more suitable for dinner.
All in all enjoyed our stay.
Great
christine154976
(Halifax, Canada)
Stayed here 10 days very good location! Close walk to the beach only 2 blocks please don’t rent the beach chairs at the beach ..hotel front desk offered beach towels and chair free of charge just sign out for the day ...desk people are very helpful and friendly...breakfast ok mostly had pancakes sauges eggs ham ..you can find something is included in price of hotel not many offer this only 2 hours thou 7 to 9..had a great stay not fancy but clean and professional..pool small but works to take a dip not many people never down there and abc stores on every corner have lots of things to buy and snacks and alcohol
Christine Nova Scotia Canada 🇨🇦
enjoyed our stay here good location to the beach all the staff were helpful well kept hotel you can walk anywhere
paul m
(Chigwell, United Kingdom)
this hotel is a good location and access to the restaurant one i can recommend is called chucks which is in
easy access walking and the best steak we have had and the price was right if you want good time there is also
a house band and the staff are top notch
I looked at the posted photos read most of the reviews and still thought I'd give this place a try. I should have realized this hotel was not up to par when, upon arriving at 11 pm, several locals were working on a car right out front. Then we enter the lobby and hear an employee asking the front desk man what the various room charges are! Huh?! This was probably once a very nice place to stay. Unfortunately, the lack of upkeep shows. The only reason I gave it two stars was because the employees were very nice.
Pros: nice employees; centrally located; safe in closet; large room; lemon water in lobby; big fridge and stove in kitchen area of our room.
Cons: very loud a/c; bathroom window slats couldn't close so it got very warm in there; no "continental" breakfast; coffee machine out of order with only black coffee being free (cream was $1.00); three other entry doors to our room with cheap push in door locks-did not feel safe and told desk clerk; flimsy sliding door locks; kitchen drain plug broken; pool tiles were slimy and I slipped twice upon entry. The entire place needs upgrading. SEE PHOTOS
Location Location Location, great for families and couples!
Cliff K
We recently stayed at the Aqua Bamboo in Waikiki from Oct 5-13, 2019 in room 807.
Family of 2 adults and 2 children (ages 4 and 13). The room was a one bedroom suite with a queen bed in the bedroom and a queen pullout in the living area. Perfect sleeping arrangements for me and my family. We had a kitchen and were able to take full advantage of this during our stay. Coming from Canada, the CDN dollar doesn't fair well in the USA so this was very welcomed to save us a little $$$ and we took full advantage of this amenity.
The hotel staff were extremely accommodating to any and all of our requests.
The swimming pool is an incredible little oasis right in the middle of busy Waikiki! You'd never know you were in the middle of a city. We enjoyed the pool daily as there was always nice shaded areas to give the kids a break from the sun. Once the pool-side bar construction is complete, this will only add to the value of this area of the hotel.
Pleasant surprise amenities:
- Espresso machine in the lobby. Free cafe americano which we had every day and only $1.00 for specialty coffees like latte and $1.00 hot chocolate.
- Complimentary beach chairs, float devices, body boards available to guests to take down to the beach.
- Complimentary beach towel service
- Movie rental machine in lobby, free of charge and included video games as there was a PlayStation in the room. This came in handy on the one and only day we had rain pretty much all day. Movies were nice to have at night when our day had wrapped up.
- Washer/Dryers located on floors 4, 8 and 12 (from memory).
The biggest PLUS with this hotel is the location. 1.5 blocks to the beach!! we were there in about 4 mins every day and it is so central we weren't far from whatever amenities we needed. We had rented a car for the week to explore the island but aside from that there was no need for a car. Next time we will skip that expense now that we know the hotel is so close to all we need.
We would not hesitate to recommend this hotel to anyone, it suits all types of travelers.
We stayed in an owner’s room
BLMerce
(Kensington, Maryland)
Booked through Hotels.com. They moved us from our original booking to this room. It was terrible. Run down and needs lots of updating The one cup offered for us to use was dirty. Luckily we booked only one night before our cruise. I’m sure the hotel rooms are much nicer. I would book directly. The lobby and outside area are lovely and I’m sure their hotel rooms are much better than what we had.
Front desk was very helpful in getting us to our cruise
Great Location, let down by poor customer service
evanora22
(Brisbane, Australia)
This hotel is currently undergoing renovation works, so from water shut down's to construction workers all over the place. The hotel is ok but not very clean there was a weird smell in the lobby and the customer service is simply non-existent. I don't recall ever getting a hi or hello or any introduction to tourist activities or what's in the area or anyone who spoke English what a missed opportunity! Rooms were cleaned everyday but needs some maintenance. The pool was slippery and no promotion of Manager's reception etc. No drinking water either! On the plus side there are restaurants and the beach nearby and walking around and visiting other hotels we would return to Hawaii but definitely not to this hotel. This place is ok if you could deal with poor customer service and noise. Don't stay here if you are travelling with kids, there are better hotels. I won't return even if it was offered for free
Central and Relaxing
DONNA063
(Botany, Australia)
I stayed at this hotel for sux nights and my room was large comfortable and had two balconies one over looking views of Waikiki beach the other the mountains.
The first two days I was here there was no concierge, then on the Tuesday Heather appeared and assisted me with some activity bookings.
Brandon on reception wss great everyday he would greet me with a hello, ask how everything was. There was some general maintenance and renovating going on in the hotel but it was all done as quietly and without disturbing you as much as possible. On day five of my stay I had "plumbing issues" in the bathroom with water still in the bath from the shower and the toilet doing it's own thing, I spoke to the girl on reception who called maintenance straight away when I returned to the hotel about an hour later I was told that they would be moving me into a suite due to the plumbing issue and apologized. I felt this was very good customer service and solved the issue of being in a room and uncomfortable.
I moved my luggage to my new room which was on the opposite side so both balconies now looked at the mountains.
The daily resort fee I feel is high especially if you do not use the dvd/games. Free WiFi is part of this along with towels and beach chairs. Although not of big importance a restaurant or bar on site would be very beneficial especially after a long day instead of needing to go out again.
I would probably stay here again.
We Highly Recommend this Hotel. Great Value!!!! Best Location!! Everything was in walking distance, the Restaurants, Souvenir Shops, the Mall, many other stores, and of course Waikiki Beach. Our room was very spacious, big bathroom with a Shower/Big Size Tub and a Bidet, plus a kitchen with a refrigerator, microwave, coffee maker, and a stove. Staff was very pleasant and friendly, made you feel right at home. Hotel has their daily Breakfast in the open lobby seating area, which is perfect before heading out on your daily activities. You can even use the Hotels Towels for your trip to the Beach! We highly recommended staying here and we will definitely return here on our next Visit. Mahalo Aqua Oasis Staff for a Wonderful Stay, this was my Daughters and Hubby’s 1st time to Hawaii.
Noisy bars opposite real downside...
h27blondie
(Nottinghamshire, United Kingdom)
We spent two nights here before crusing Hawaii. The hotel is clean and rooms were spacious however the two bars opposite were vety loud and music and people on the street below unril 4.30am with the police called to fights both nights. The hotel explained that they have had issues with the bars. This is not just holiday season.
Breakfast was ok but not enough space for all the guests to eat, so had to wait some mornings or join other tables, sit on sun loungers.
Other than that good loaction to the beach and shops.
Perfect weekend away
Savvytraveler273
We stayed here for a few days in October, it was amazing we were given a free upgrade to a suite on the top floor. The staff was so attentive, shout out to Olivia she always greeted us with a smile and remembered what we said our plans would be and always asked how it went. I cant wait until our next trip to Hawaii and will definitely be staying here! A couple things to point out, there was some noise but that is expected for a city and didn't bother us at all and the pool was small but perfect for a dip after a hot day walking around.
Book it!
vidaloca911
(Vancouver, Canada)
Bright, airy lobby of hotel is inviting with pond in the back. They gave us an up grade to a large suite with a lani and comfy kingsize bed. The hotel is very clean and fresh.
The location is excellent, close to the beach but far enough away from "street life" that is prevelant further down Kapolani. All staff were friendly and helpfu, I have nothing bad to say about my experience, I will definitley rebook next time I visit Waikiki.
Vacation
binhduch2019
I have 5 day reservation with hotel.com web site. I'm very disappoint the price break down on the final hotel statement. I place order with hotel.com , they have the best deal than these other vendor.First final cost $867.64 (included room+tax +hotel resort+breakfast: mean everything). And 1 day before I have the right to cancel my booking hotel.com send email try to fishing me the price: Total: $742.64, I pay less than so why not.
Right at the time check in at the hotel, they charge me right away:
Deposit Transfer : $ $146.58 on top all charge I have to pay.(what is that charge I never hear before)
Final statement: $866.36.
My experience when I booking with Vendor. I pay to the vendor not to the hotel. I only pay to hotel any extra I use from hotel during the time I stay (as: food, drink .....or lost the tower ...)
hotel.com isn't honest business they hid a lot of fee charge try to fishing you
I call hotel customer service they won't solve the problem and said wait to talk with the hotel
Keep away from hotel.com
Staff were very friendly and helpful. The location was convenient.
Lack of basic amenity (hot water) chilled my stay. Travelers were not informed about this and were forced to discover themselves that such problem existed.
A cold water flat!
Camper730730
Classy hotel - cold water!
A good but tired hotel in need of tender, loving care.
Generally great staff. Front of hotel staff were particularly good - maintenance staff less so.
Check-in and check-out particularly pleasing and efficient.
Unprofessional night staff
ericderrick89
No hot water they also kicked me out of my room never let me extend because they sold my room before giving me the option to extend
The day shift was good very friendly staff too bad all the staff isn't friendly
Cold Showers
Maps26849304220
We did not have hot water for both nights of my stay and didn’t receive word of its fixing status the whole time. More care and consideration should be put into remedying the situation. I felt that if I didn’t ask or was upset about the situation and grumbling to someone, no one cared about my experience
The worst stay ever. Staff is not accommodating at all.
monicaromeo2018
(New York City, New York)
I would have never checked Into the hotel knowing the crap that I would of had to go thru.At the beginning It was a screw up the fro t desk was unprofessional and nasty. Than to have left my coat there by accident it was a bigger problem they wouldn’t accommodating me by sending to the airport I was on a trip before my major surgery I was so upset how I was treasured than my boyfriend went to ask for crreamer but because he didn’t get it from in the restaurant at the hotel he was told no. It was so disappointing I would never stay there again. They only had 1 cleaning woman pre floor do it took her hours to clean the room.’the lace is so out dated they put up fraud pics so people will think it’s a fabulous hotel it is not. Managers are rude and nasty and unprofessional also. It was the worst hotel I’ve ever been to . Never again
The Aqua pacific monarch was great value for money. The hotels location was fantastic and only a short stroll to the beach. The provision of beach towels and beach chairs were a great help. The room was a good size with a partial sea view which was fantastic, the room was very well equipped with everything thing you could need for a week in Waikiki. The only downside was the room faced the diamond head crater and was in full sun all day and the air conditioning struggled to keep the room cool and was quite noisy. The stall were very helpful and accomodating. Overall a great stay and wouldn’t hesitate in booking to stay there again.
OK basic hotel
JamesE3072
(Phoenix, Arizona)
Pacific Monarch has one really good feature - location. It is two short blocks from the beach. Other than that it is just a plain-jane hotel, which makes the "resort fee" a joke. There is a cafe and a restaurant there but neither have a view of the ocean or beach. We didn't eat at either one. The rooms were clean but the last renovation was done somewhat sloppily. The furniture was pretty beaten up. Scratches and water spots were common in all three rooms. Some rooms have a nice view of the ocean and I think all rooms have some ocean view.
Amazing location, comfortable stay
valerie x
(Sydney, Australia)
The hotel had an amazing location, 5mins to the beach and we got a partial ocean view / mountain view room. The room was super clean and comfortable with ample space. The kitchen facilities was enough for a short stay and coffee was replenished daily. The only down side was the loud construction outside and the super loud air conditioner, but luckily there was a fan in the room.
The hospitality was great as management put on a cocktail party each week so you can mingle with other guests. The staff were super friendly and helpful. You can also rent DVDs for free which was a huge plus. I thought the bed was comfortable but my partner disagrees.
The rooftop pool deck was also a plus with amazing ocean front views and mountain views on the other side.
Waikiki beach
getlost333
(Adelaide, Australia)
Great location close to the beach and main shopping district
Older style hotel with rooftop pool and viewing area
Rented a privately owned apartment on 31st floor clean and quite modern decor aircon was poor and noisy... cooktop was annoying and kept flashing errors and after reading reviews seems the property managers Ali’s beach rentals are still putting the wrong cookware in the apartment... and everyone is still complaining...
Very slim balcony is something to think about if you like sitting outside... very narrow and intimidating with only 2 old plastic chairs to use if you’re game...
Great place to stay
Craig J
(Warragul, Australia)
Stayed at the Pacific Monarch on our latest trip to Hawaii and were very pleased during our stay. Last time in Hawaii Four years ago, we opted for a more expensive hotel but in hindsight we realised that it was money wasted considering how much time we spent in our room. The Pacific Monarch is a middle-of-the-road place to stay; not the flashiest in Waikiki, nor is it a budget motel. We found the rooms comfortable and clean and, depending on what floor and options you pay for, had a good view of our surroundings including the beach. The service from the friendly staff was fantastic and we were made to feel very welcome during our stay. The rooftop pool and spa was nice in case you wanted a quick dip instead of heading for the beach, and the panoramic views from the roof was a bonus too. Nothing is perfect and our only gripe was the noisy window mounted Air Conditioner next to the bed, but other than that, I could not fault the place. We will most likely stay here again on our next trip!
I unfortunately booked the hotel through Hotels or Booking (I cannot remember). If you do this you will be assigned one of the least desirable rooms in the hotel. Mine was small, the bathroom heavily "worn" and it was not a nice place. You get what you pay for - or who you book through. Maybe look at the rates and then call the hotel in person so this doesn't occur.
Good location for the price
Rae S
(Mountain View, Hawaii)
Stayed here with my husband while traveling for a doctor's appointment. Booked the room directly through the hotel and they were very helpful and gave us a good rate. The hotel was in a great location, had plenty of parking and the staff was super friendly. The only weird thing about our stay was the slanted floors. We were on the 11th floor and in the hallway and our room the floors were very slanted toward the center of the building. Other than that our stay was good, would definitely stay here again!
Good affordable hotel in Waikiki
Raja8888
(Las Vegas, Nevada)
I stayed in a queen bed city view room. The location is fine, Waikiki is small so everything is relatively close, though this property is located at the western end of waikiki and getting to the eastern end required a bit of trekking. It's convenient for public transport as the bus to Ala Moana stops right in front of hotel. Their pool and gym game is weak. My balcony door couldn't close all the way, it left about half an inch of space when entirely shut and could not be locked. I was fine with it, but thought it is a shame that central air will have to work that much more to keep the room cool. Front desk were a bit aloof, I found that to be the case in my visits to Waikiki hotels on the more affordable side. Though the chambermaids were uniformly fantastic with keeping the room clean and greeting you with a smiley "Aloha." They charge for parking and have resort fees, so if renting a car expect to pay at least $60 more from the quoted price, this includes the parking, resort fees, and taxes.
Location, Location, Location
CityGirl1000
If you want a reasonable priced hotel a block from the beach, Aqua Palms in Waikiki is the place for you. It’s close to restaurants, shopping and the convention center. The room was small, but clean with a microwave and a refrigerator. Don’t expect a Continental breakfast. Workout lovers, you’re going to be disappointed with the gym. It only had two treadmills and a couple barbells. Hold your breath, the gym had a musty smell. City Girl1000
Good chose at a good location
Kaleo808
Being a person who is disabled and uses a wheelchair to move. This Hotel was a perfect chose for my needs. When I book the hotel I asked for an ADA room and was granted such a room. The room had 1 big bed and a rollout sofa. Microwave, Refrigerator. Plenty of room to move around with a wheelchair. Room located near the Elevator. Great Staff to help you as well always have a Bell Staff person in the lobby. Free Apples and drink in the lobby. Parking was expensive at $25 per day. but they have a Disability parking area for your use near the elevators. Laundry on sight as well. They use a credit card to use the machines.
We stayed in a suite with a view of diamond head. It had a lot of room and was comfortable and felt like being at home on vacation. It was close to all of the Waikiki attractions and had great views. What really made it remarkable for us was the staff. We went to the rooftop reception and the sunset views were spectacular. While we were there the staff was very helpful and gave us a lot of information regarding restaurants and tips about tours and getting around. The pool was nice and never crowded and the beach was nearby. You can get beach towels and chairs at the desk. It felt like staying with friends more than at a hotel.
Affordable and well located but pool out of order!
highdeez
(Melbourne, Australia)
Picked this place solely for its affordability and the nice looking pool. Important for expensive and hot Waikiki. Hotel is well located for shopping with the beach a 10 minute walk. Rooms have been updated and a good size but missing a bedside lamp due to the bed being uncomfortably close to one wall. Was missing a TV remote and a HDMI cable for our free DVD rental but was fixed promptly. Air con was present but in a cheap and extremely noisy after market add on. Would benefit from a ceiling fan.
My major bug bear however was paying the $200 "resort fee" which was non-refundable to then find out from a notice in the lift that the pool and spa would be out of order for our whole stay. No mention of this from the staff or even a reduction in the fees to compensate for this. Resort fee is a joke, considering their free shuttle seldom arrived and the route too complicated, so we took the public bus which was quicker. I realise that the pool needs maintaining but some compensation needs to be made to customers staying there as having a functioning pool is pretty important in a place like Hawaii.
A good budget hotel but it might pay to call the hotel to make sure their pool is in working order if this is very important to you.
PRETTY BASIC ROOM BUT VIEW OF DIAMOND HEAD WORTH EVERY $
rickt2311
(Melbourne, Australia)
We stayed here for our last 4 of our 14 nights. Our requests when booking a year ago was HIGH FLOOR WITH VIEW. Well we certainly go that! The room is basic but had everything you need & plenty of stations to charge your devices. Air conditioning was on 24/7 & was beautiful a cool. Kitchenette was laughable just little fridge, microwave, kettle & 2 burner cooktop sink was bathroom sink to use. Didn't mind us we never used it anyway except to keep our drinks cold in fridge. Loved that there was a shop on same level as pool which was cheaper for smokes for my husband than anywhere else. Grabbed some nibblies from there too. It's a bit dodgy everyday there were police officers & cars(one day at the one time we counted 6) there looking for some girls (prostitutes) & going up & down the lifts 1 day they even had the fire department come too. Every day we had to complain about not having hot water to shower. Our last morning we had to be up at 4am to catch our 8am flight back to Oz & we had cold showers AGAIN. Very close to main shops & restaurants. Never used pool or BBQ area we were all about exploring especially coming all the way from Australia no time to sleep except when you have too. LOVED the concierge desk they were very helpful booked a couple of tours through them.
Fantastic views in a central location
Jackjasa
Fantastic views of Ala Wai Canal, the sea and the skyline. Great pool and BBQ facilities and the staff and activity booking desk was helpful and knowledgeable. A very short walk to the beach and major shopping and T Galleria where the Trolley buses depart, so very central to get around easily.
Pool Sun & Sleep with a View
SlapMeandCallMeSilly
Located to all that is Waikiki. Short walk to the beach and shopping. 6th Floor outdoor pool with multiple cabana with full morning to afternoon sun. C-store and laundry on same floor as pool and car rental agency on main floor. My room was on the north side and had wonderful views of the Canal and the golf course.
The resort personnel are a LOT more interested in what you are not allowed to do than they are seeing that you have a great time there. We called to ask that the table top be attached to the base, (2 screws that had come loose) but they couldn't do anything about that. They said "call the owner" but didn't have contact info for the owner. Likewise the undersink cabinet door that had come off (another screw loose). But they were johnny on the spot if we put a pool floatie on the balcony to dry, if we were playing cards IN THE UNIT with the balcony door open after lockdown hours, or if we were even playing in the pool with our granddaughters. If you're old, go to bed a 8:00, and don't mind unit maintenance not done, then this is the place for you. If you're interested in a whole family vacation from grandkids to grandparents, then I suggest looking elsewhere. Friendliness factor pretty much nonexistent.
Aston Condo Papakea Unit A305 Ocean Front
SDSpartan
(San Diego)
Great property and highly recommend this resort.
I have stayed here several times, this is the first time through the Aston themselves versus an individual owner. We loved Unit A-305 - oceanfront. Great unit, updated.
The bathroom has a walk in tiled shower - nice! Granite counter tops, single sink. It had very nice storage if needed.
Bedroom - had AC unit. Closer with sliding glass doors. Bed itself was comfortable and a king size bed - only comment is needed more lighting. Ceiling fan.
Kitchen is good sized. Granite counter tops, dishwasher, electric stove, microwave. Everything needed to cook if you wanted to do so. Nice wrap around sit counter.
Living room was open to kitchen and dining area. Flat screen TV. Rattan furniture - maybe a bit worn, but not bad. AC in living area as well.
Balcony - had an awesome view of the ocean out front. Loved it. Table and 4 chairs on the balcony.
Could hear the ocean at night - waves - nice and relaxing. Elevators in the building and we had free parking. Wifi worked great. Quiet, did not hear the neighbors.
2 pools on the property and hot tubs. Access to the beach out front (sea wall), but mostly sandy with a couple of reefs. We got in no problem.
Couple of tennis courts = need reservations.
Area - great - walking distance (easy) to shops, food, bar, etc. Food truck court right next door for dinner which was great. Easy walk to the Kanaapali walk way.
Staff was great and responsive.
Would stay here again no worries.
Would stay here again
tiffypits
(Rock Springs, Wyoming)
The air conditioning units are on timers. A bit of a pain but better than no ac. We had a 3rd floor ocean facing unit. Beautiful view. Some noise from neighbors but the ocean waves and ac noise drowned out some of it. Very nice updated kitchen and bath. 2 hot tubs in common areas that we used each night. Just had to check both to see which was the quietest. Most of the other residents were friendly/helpful. Saw a monk seal out front one day, awesome experience. Best place to eat was the food truck parking lot down the road. Best walking path was the public access/parking for the beach just past the food truck parking lot. Quietest beach was Oneloa, a 15 minute drive north.
Beautiful and convenient location in West Maui.
jagdishy
(Juneau, Alaska)
Resort complex has multiple one and two bedroom units in 4-storey buildings.
Two large swimming pools and on the waterfront.
Parking seems plentiful and resort is easily accessible to the highway to the rest of the island.
Stores and groceries are very near.
There are no restaurant or bars on the property but surrounded by resorts with such facilities.
Astom Papakea Resort
753wesleya
(Mililani, Hawaii)
Beautiful views of Lanai and Kahoolawe right off you Lanai.
Quiet, Relaxing. *if you have a kitchen in your unit. watch out for cockroaches.
Other than that we enjoyed our stay.
Hugs Wes n Wanda Anzai
Condo was clean and comfortable; only real problem is that there is no A/C for any area except bedroom; there are times when my wife and I wanted to just relax with the TV in living area, but could not because by 5PM the room is too hot. 2. pool is not heated, we went for a swim at 8M and could not get in as it was cold.
Above and Beyond for a special issue
Preparedteacher
Ok, so even though it was hot and some cleaning needed to take place in the units (dirt on the picture frames, dirty ac unit filters, dirty door jams) and there were only portable AC units (if you rrquested ahead of visit) that didnt really work well I can totally forgive it all!! First off we were only in room in the evenings so the AC in master room is where we stayed once in the room. Here is where my stars improved THIS IS THE MOST AMAZING THING- They went way ABOVE AND BEYOND... my 5 year old left her precious and well loved stuffed lamb named Baa... she had to fly without him back to Califronia and she did well THANKFULLY but was still all teared up with having to leave him, we called immediately when we dropped off rental car and noticed him missing. The staff went immediatly to look for him and found him. I exspected to hopefully get him in the mail, and told them I didn't care what the cost was and to charge my card (they didn't charge me a thing) but what we got was AMAZING. The staff did a whole colored copy of his adventures with pictures, they even send little gifts along with Baa home..My child is beyond exstatic and so happy, she is playing with her Baa and new friends. THANKYOU STAFF AT ASTON POIPU KAI!!!
Wonderful short vacation
Bonnie D
(Banning, United States)
We traveled to Kauai for only five days to celebrate a friends birthday. Poipu Kai was almost next door to where they stayed. I called ahead of time when I realized it was 3 stories and no elevator as hubby is disabled. They assured me a ground floor unit. We were upgraded to a beautiful 2 bedroom house. Very Clean, staff was wonderful...would love to stay there again.
Quite, close to beach
SipeSipeTeam
(Glendale, California)
The pools were small but there were several scattered around the property. Very close to beach and a few good restaurants. Beaches were very crowded however, but a quick hike down past the Grand Hyatt and you were on a seclude beach all to your self.
Family vacation
TracyDunson
(Colorado Springs, Colorado)
This was the third Aston property that we stayed at in our island hoping adventure. When rented two rooms. Property isn’t maintained like most of the resorts in Hawaii. They do not have typical air conditioning units in the room. They have portable units that they want turned off when you are not in the room. One room had a great kitchen and flooring. The other not so much. The carpet was old and crunchy and stained. The rooms really smelled bad..
The apartment was as advertised. I am very pleased with the amenities, the cleanliness and the views. Centrally located and within a walking distance to Ala Moana or Waikiki. Friendly and helpful staff. I strongly recommend it!
Dated but very good
Dryside
(Spokane, Washington)
Our stay was driven by a need to go to Queen's hospital and for that purpose this location is excellent. Staff at the front desk were very friendly and helpful. The room was very clean, the bed excellent and the layout with a separate bedroom was also very nice. Some peeling paint on the bathroom cabinets and the kitchen could have been a little bit better stocked - - but it was workable for what we needed.
Location, location, location- - if this location is what you need or want then this is the place to stay.
Ripoff / Exploiting hospital emergency check outs
RobertoFeusi
we chose this hotel because it was close to the Kulikani hospital and my wife was released at 05.00 am from emergency therapy. When she checked out 7 hours later the hotel wanted to charge 2 days. On the room there was no drinking water and also otherwise no service was attainable early in the morning (shower didn't work) . All this to 220$ per night. In emergencies like this never check into this hotel, rather into a hotel in Waikiki.
Great option for near the cruise port . . . nice suites ,great views
Mark T
(Hillsboro, Oregon)
the Ashton is a great option as a pre-cruise hotel,,Close to port terminal. Nice suites with great views and full kitchenettes. Elevators are small and don't open on the street level with out assistance of the lobby. Dining options outside those at Alamo Tower marketplace are limited. Walmart , Ross and Long drugs are within walking distance
Great place to stay close to cruise port, shopping, china town and state capitol
steverk1
(Houston, TX)
We flew in the day before a cruise leaving from Honolulu and chose this hotel based on location and reasonable (for Honolulu) price. Took a cab from the airport for $30 including tip. Hotel was a little hard to find from the street, but once we discovered the escalator down to the lobby below street level, it was fine.
The room was huge and clean. It included a kitchen with 2 burner stove, microwave, small refrigerator and all the pots, pans, dishes, etc. that you would need.
I'm not sure if the hotel has a pool or not. We were too beat with jet lag and last minute purchases for our cruise to need it.
The hotel is located at an urban shopping area. I hesitate to call it a mall, but that's the best description I can give. Ross Dress for Less and Walmart were especially convenient.
China Town was 2 blocks away and made an interesting walk. We ate at "Topped" Korean BBQ. Outstanding! You should go!
The State Capitol and the Palace were all easy walks.
The cruise port is a long, but easy walk. Took us no more than about 15 minutes to walk it with luggage.
Spent our wedding anniversary in Maui, stayed for 3 nights there was a problem in the bathroom with the first apartment,so we were upgraded to a beautiful apartment in the main building. Staff were lovely the manager sent us wine/ chocolates to our apartment. We hired beach chairs so didn't use the pool but it did look nice surrounded by beautiful gardens . We enjoyed our trip to Kihei ,Maui and will never forget it thankyou for making it memorable.
Reasonable condo located across the street from Kamaole Beach Park, nonchalant service
Grant K
(Honolulu, Hawaii)
This hotel is comprised of individually owned condo units centrally managed by Aston. There is a separate hotel, the Maui Banyan, in the front, closest to the street/beach, then a separately managed condo structure, followed by the four Aston managed condo structures at the rear, furthest from the street/beach. The furthest condo, latest in the alpha, would be 400 meters from the street.
Massive parking structure, lower levels are reserved for permanent residents, thus usually need to go to the rooftop.
Each condo unit comes equipped with a full kitchen. The unit, sofa, carpet, and blankets had a stale smell. Being aligned vertically toward the ocean, ocean views were partial. Otherwise, it was functional and close enough to a nice wide white sand beach.
Service was nonchalant. Front desk was rigid with a 4PM check-in and 11AM check-out. Rules stated to empty trash upon check-out, a bit away being next to the parking structure. We were miffed when searching for the trash bin, asked a custodian in a cart, who verbalized the directions, then ended up seeing him there ... why didn't he offer to take our one bag of rubbish in his nearly empty cart???
Many similar choices along the Kihei/Wailea coastline. Would only stay here again if the price is right.
Clean, comfortable and a quick walk across the street to Kamaole Beach Park II.
Patricia S
(Victoria)
We just returned from a 10 day visit to Maui and were extremely happy with this property and the front office staff. This was our first stay at the Aston Maui Banyan. We stayed in a gorgeous one bedroom unit with a partial ocean view overlooking S. Kihei Road with views of Molokini in the distance. Our unit had been updated and we were very pleased with the kitchen and bathroom with its walk-in shower. The gardens are beautifully kept and landscaped. The unit we stayed in was quiet and peaceful. What impressed us the most however was the professionalism of the front office staff particularly Cat in the front office who was so kind and helpful throughout our stay. We would most definitely recommend this property. It is clean, quiet and you can't beat the location in Kihei. We visited Kamaole Beach II for our morning swim, sunset viewing and also walked across and plunked our beach chairs down at night for a third time to enjoy listening to the ocean and viewing the stars before bedtime. We more than got our money's worth at the Aston Maui Banyan. We also enjoyed the convenience of being able to walk two short blocks to Coconut's Fish Cafe and other shopping. We would definitely book this property again.
Nice location, Very Clean rooms, Little Outdated, Small Balcony
FamilieHotello
(Hoofddorp, The Netherlands)
The rooms are spotless and well maintained although some of the furnature and amenities are not very modern any more.
Individual decorations as rooms are private owned and managed by Aston company.
Nice view, but very small balcony to realy sit on it.
We had a standardroom (decent size and very clean) which came with a microwave, coffee maker fridge and toaster. Free coffee as part of the resort fee every day. Hoever no utensils to use the toaster or microwave.
Plenty of free parking on the property.
Checkin friendly at 15:50 but they realy let us wait till the 16:00 to be allowed in the room which does note make sense to me.
Beach park accros the street for nice sunsets, recommended.
Worst condo - won’t be back
maryjS2315JX
(Gilbert, Arizona)
We won’t be coming back here. We booked this through Costco, and only booked because it was the least expensive, and we are in the midst of building a home. We knew it wasn’t going to be a great, but didn’t expect it to be as bad as it is.
These condos are all privately owned and rented through Aston. So it’s hit or miss on how well stocked and maintained your condo is. We must have gotten a bad one.
We were in the last building which had a lot of road noise at night. We had a HUGE ant problem both in the kitchen (before food was even present) and on the patio. We hung a bath towel out there and it became infested with ants. The patio is filthy and the table/chairs are clearly not cleaned.
It’s walking distance to a beach, but the waves crash hard at this beach so it’s not great for family swimming.
The cleaning service doesn’t clean well. We rarely had clean towels and they definitely don’t sweep like they say they do.
Also, we though we lucked out with the washer/dryer, but unfortunately they are so old that the dryer didn’t dry at all. We ended up hanging clothes everywhere to dry on their own.
We will not be coming back, I wish we had just spent a little bit more for a nicer place.
First time staying here. I just picked it from the internet. There are great and very helpful! I had a problem with my bill at the end of our stay. The manager came out and let me know what had happened and adjusted it for me. (It was a typo.) Beautiful hotel!
I had to call the Ministry of Foreign Affairs
Lenss78
I was waiting in the lobby for the 3PM check-in when the security suddenly took away my bags, opened them without my permission and threatened to call cops on me because I "might have a bomb." The concierge was loudly laughing at me when I confronted the security about this. I told the security it is racist to make such an assumption and they said they were "sorry that I felt that way." I called the Ministry of Foreign Affairs in my country, which told me to wait for a call from the Embassy in the US. The hotel saw this and gave me a full refund.
This is easily the worst hotel I have ever been to. I would not recommend this place to anyone. I also stopped using hotels.com after this incident because of their unwillingness to help.
150자 가까이 썼는데도 계속 50자 이상 쓰라는건 뭐죠? 한국어가 아니라서 인식을 못 하나요
외교부까지 부르게 만들었던 호텔입니다 절대 가지 마세요
Lovely family rooms and great service
Diana W
I write this review the night before we leave and we are all very sad. We took our 3 children 18, 14 and 6. It's not a five star hotel if that is what you are after but very comfortable with self contained kitchen and great staff all round. Close to everything and we very much enjoyed staying here. Will definately be back to stay here again.
Worst Decision EVER
marilynmonrobot
(Buena Park, California)
My husband and I are celebrating our honeymoon as we just got married a few days ago in Kona and decided to come to Honolulu for the rest of our honeymoon and it was the worst mistake we have ever made.
I did thorough research online and thought that this hotel had decent reviews and the pictures looked nice enough. However after checking in and coming to our room (1-2411) we realized we were essentially catfished by this hotel IT LOOKS NOTHING LIKE THE PICTURES!!! The room looks like something out of the 70’s and the furniture is completely falling apart, the bed is hard as a rock and has springs popping out and the shower looks like it is literally under construction and leaks. There’s bugs crawling around the floor I don’t even want to open my suitcase in fear they will enter it. We tried to talk to the front desk about possibly upgrading room or getting a refund and they refused and said they sell the room “for the view” what a complete RIP OFF. Besides that they also said the resort fee can’t be refunded and neither can the parking. This place is literally the worst hotel I’ve ever stayed at and I’ve only been here for 2 hours. I expect a refund for the rest of my stay so I can go to a decent hotel and a refund on the resort fee and the rest of the parking days I have not used. The amount of time we have wasted trying to figure this out and stress from it merits this. I called Expedia to see if they can assist me (since I booked through them) in possibly getting a refund and they attempted to contact the hotel multiple times to no answer. This is my worst nightmare and I’m literally spending the first night of my honeymoon in Honolulu crying instead of celebrating.
DO NOT STAY HERE!!!!!
Horrible customer service
ajasiaa
This review is specifically written for Saudi. She was the front desk receptionist when we arrived. From the very first impression, she was rotten. No warm greeting, only a miserable "I hate my job" kind of attitude. I think the both the hotel and herself would benefit from her switching to a position that doesn't require a professional and warm personality.
The hotel room was so far from pictures provided, we went right back down to just check out as soon as we could and get a new hotel. Saudi was the most unhelpful "customer service representative" we've ever encountered. She insisted on dismissing us to just "come back in the morning" because apparently, according to her, all of the managers were off duty and there was no way to contact anyone higher up than herself to resolve our issue. Saudi didn't even offer to take our hotel keys or make note of our early check out. I had to tell her to make note that we returned our keys only hours after checking in and were not going to be using the room, so the management had record of our check out activity.
As an employee in the customer service industry, her attitude and unprofessionalism completely threw me off and disappointed me.
First trip to Hawaii, good condo, best beach, should've listened to friend's advice tho...
Jumccaff
(Victoria, Canada)
Serendipitously, our friends have direct-owner-rentals in bldg 1 overlooking the court yard in between the two towers. We were too frazzled trying to figure it all out (lack of mental capacity due to crazy months of work) and went to a travel agent, which got us a slightly better price b/c of their purchasing discount, but we didn't have control over the room location.
Our friends suggested calling the Whaler's 1-800 number and requesting Bld 1 (b/c updated furnishings compared to 2) and overlooking courtyard, but we procrastinated and called too late. We landed in Bldg 2, not overlooking the courtyard (which would have been prettier), but west facing over the whaler village which was still incredibly nice. We were on the 8th floor and I'd recommend fl 8 or higher for ocean views! Bring a bit of tinfoil, saran wrap, maybe a lockable tupperware container for food, as these aren't provided, but virtually everything else is. Also bring good thermal water bottles that you can pack with ice from your room and add ice tea or water from the lobby to keep hydrated - it'll save you buying bottles of it over and over.
OUR ROOM: 865
BEST ADVICE - don't do bldg 1 east view, your ocean sights are impeded.
IN SEQUENCE, TRY - bldg 1 west side overlooking courtyard, then Bldg 2 east overlooking courtyard, then Bldg 2 west side overlooking whaler's village. In all, 8th floor or higher.
The studio apt. was well appointed, the bed awesome, they had dishwasher/sink/laundry soap provided. Balcony was lovely. Shower walk-in. Safe in large walk-in closet. The room was ideal for 2 adults, and I could see it being fine for an additional child too b/c seating is for 4 and room is large to accommodate.
Safeway is 10 minutes down the road - buy food and bring it back by catching the public transit next door at Whaler Village for $2 to Lahaina, which you must plan to visit. They have neat touristy shops (prices differ per - so compare), an outlet mall, and a really neat boardwalk area with great architecture, scenery, eateries overlooking the water, and the banyan tree is actually worth the visit.
We are planning to do a full day-trip to Hana (everyone advises start early - 7 ish - and plan a full day for a sunset there). Also, the Old Lahaina was the luau we wanted to go see, but plan ahead and book early. Instead, we could get into Drums of the Pacific which is bigger, less authentic, but fine for first-timers like us I'm sure. We did a lot of research on luau's and snorkeling excursions. To save money we considered just renting on the beach by Black Rock, but to ensure we make the most of our time, booked a morning trip with Magic Merman. It was cheaper to book Magic Merman for the snorkel through Expedia than their own website, btw, b/c no booking fees.
Look for ABC in Whaler's Village for snacks or convenience food stuff, even liquor. The first time we needed to forage for food, I could only find a seafood burger and fries for $25 and it was meh. The next day I found ABC and could have gotten snacks, fresh fruit, sandwiches and the sort there for pennies, comparatively.
I have issue with paying $25 for a boogie board that I can't fit in my luggage and would have to leave behind after a day or two of use, but what I found is that there's many who do, then just discard perfectly good ones on the beach come sun down, so we snagged two and enjoyed the day on them and will gift them to others when we leave. We also brought a decent beach mat with us and that worked great on the beach without needing to rent chairs. We also brought a small collapsible 6 can cooler that with ice, allows you to bring snacks or lunch with you to the beach or on the road to Hana, or to keep groceries cool when travelling to/from Ka'anapali.
For a first time visit, I would repeat every single minute. I've traveled over 20 countries and quite extensively through Canada and U.S. (by motorcycle predominately) and I hope to make this a routine visit for us every 2-3 years.
Best Vacation Ever!
MGLarsen
(Vienna, Virginia)
Staying at the Whaler on Kaanapali Beach in Nov 2019 was our best family vacation yet. Room 920, two bedroom, on bath, ocean view of black rock. The room was so beautiful and we loved our balcony. The location was perfect for a family of 4 with kids ages 11 and 9. It was directly on the beach, walking distance to lively restaurants, and many hotel options to get meals. Snorkeling at Blackrock was so cool, eels, turtles colorful fish. We went on a boat/snorkel trip to Lanai, Kayaking and snorkel, Road to Hana to see many wonderful waterfalls.
We loved our room, the pool, the beach, the black rock and walk distance to so many things. We had a great day golfing at The Royal Kaanapali and our youngest went to the kids club at the Aston Kaanapali Shores. She had a great experience.
Our son had his 11th birthday and the staff was so gracious and made him feel very special. We want to give a shout out to Nathan for his great informative conversations, fish food and singing Happy Birthday, Cheri for her kindness and support celebrating Jaxen's birthday, Nicki for her advice and photos of us, Princess for fun conversations, Michael for his towel and info, Ben for his insights on the island, Gasty for helping Jaxen have a fire by the beach at night and Dexter and Rod for their fun conversations with Jaxen.
We can't thank you enough for making us feel so comfortable. It was our Home Away From Home!
We want to plan a trip back next year to see the whales.
The Whaler was an amazing experience, not only because of the property but more importantly because of the people. I am a business professional in the Washington DC area and my company believes in being customer obsessed, this was a great example of the staff going above and beyond to amaze and delight their customers. And it was because they truly cared.
Mahalo!
Gorgeous condo! Beautiful beach steps away.
HoniBluesky
This place was gorgeous! We had a spacious condo with a king bed in the bedroom and ensuite bathroom and a pull out sofa in the living room which was plenty comfortable. The second full bathroom was fantastic for two girls vacationing together. The kitchen was well stocked and beautiful. A lovely wraparound deck with plenty of choices of patio furniture. We didn't want to leave. Safe, gated entrance, secure underground parking and a $10 drop in yoga every second day. Ocean view and a view of the ocean from the living room mirror made it seem extra luxurious! Highly recommend this fabulous place!
great location, near everything that you'll need, shopping and entertainment next door.
michael r
Nice place with beautiful grounds, independently owned units. Great 24hr gym with free parking, 3 miles to Lahaina, shopping center next door. The beach area has chairs, water toys, towels etc and is open till 10pm.
Perfect location
Kevin B
(Syracuse, New York)
The Aston Whaler is located right on Kaanapali beach, right next to Whaler Village. Almost all of the Condos have beautiful ocean views, ours was no exception. The grounds are beautiful and meticulously maintained by talented landscapers. The staff are super helpful and very interactive. We even got a personal welcome as we walked through the front door the first time.
The Whaler is about 5 miles from Lahaina. We used a rental car to get around (there's on-site parking), but ride-share is also available. Excellent restaurants and activities are all nearby, and the sunsets over the beach are ridiculously beautiful.
Be careful choosing the location of your unit. We were in building #2 facing the courtyard, with a perfect view of the ocean. We had shade on our balcony the entire day. The renters in building #1 facing the courtyard, with a view of the ocean, were in the sun the entire day. It gets VERY hot and those balconies are unusable.
I highly recommend the Aston Whaler.
Reasonably priced beach front hotel rooms with basic amenities, acceptable rooms, and well-manicured grounds. A room in the front by the ocean, which included a beach facing deck, was well worth the extra expense and we spent most mornings having an early breakfast and watching the sun rise. Check-in and check-out were smooth, but the concierge could have been more helpful. The hotel was in close proximity to several good restaurants, notably the Lava Lava Beach Club which had a decent happy hour menu and a relaxed vibe.
Good
LukeKay
(Brisbane, Australia)
Check-in was ok, no porterage and is a 3 storey walk up so don't bring too many bags. Location is amazing, beach is beautiful and warm water. We saw a seal on the beach the first day. No food in the resort, Lava Lava next door is a good.place to eat or there is a shopping centre across the road. Rooms were ok but a lil run down, bathrooms are large. Pool is small for size of complex but other than that is all good.
Great location right at the beach
Lisbeth B
(Farum, Denmark)
Great location in a calm area right at the beach. The area consist of several 3 floors bungalows in a green area which makes it nice and open.
The rooms was nice and clean with a small fridge and a nice coffee machine. We had a sofa bed for the kids, which was a bit hard.
The balcony is good for 2 people - but there is nowhere to hang the wet swimwear and you will be told off by a policeman if you use the railing (we know...).
The pool was nice but the jacuzzi was not too clean (probably because guests forget to shower before getting in...).
There is a great restaurant next to the hotel "Lava Lava" where you sit in the sand on the beach.
The parking is free - but you pay $20 in resort fee.
Can’t make it up
tallpaulmuller
Nice place, beautiful grounds and shore. Lumpy mattress with no box spring , joke pillow.
Woody Allen described whistle shrieking water pipes as sounding like a small animal being tortured between the walls. Well ok. Management has to know, they aren’t going to fix these things. Then, and you can’t make this up. Last day of the stay a bug as big as your tallest finger , on the bedroom floor at mid day, doing a convincing impression of a cockroach. Really? At an Aston property? I presented it to the manager. A very brief, quit apology . That’s it. Checked out next morning. You have to have some minimum standards.
Nice hotel
bthorp
(Imperial, California)
We really enjoyed our stay at the Aston. The beds were comfortable. The staff was very friendly. The view was quite nice, not the best, but nice. The same with the beach. The only real complaint that I have about the place was the resort fee. Resort fees always bother me, but when they exceed $20, it's an excessive expense that some may not have counted on.
We stayed here for 5 nights in November. The location is good. Rooms are great. Very good landscaping around 2 swimming pools. Some rooms (like X20 ones) have a kitchen and there's a grocery store opposite - so you can prepare your breakfast or meal just in case you want to ditch the in-house restaurant or near-by ones. You can avail fresh towels every time you go to pool or beach using your towel card. They have in-house expedia desk where you can get tips on trip or avail service to book an activity or guided tour.
Few things we didn't like -
1. We booked sea-view rooms and we're allotted a X20 series room. But we felt it's not as such sea-view and not worth spending extra bucks. Rooms closer to beach-side pool have much better sea-view. Here check-in service needs improvement.
2. Even though the room is equipped with kitchen, no dishwasher pod is provided. If you want buy from stores, you need to buy too many than you need for 4-5 days. As part of room cleaning service, they should provide 1 or 2 dishwasher pod everyday.
3. Similar is case with pod for washing machine.
4. No comb, shower cap, moisturizer etc. provided as part of toiletries.
5. The menu at the in-house restaurant doesn't have much options.
Value location
annjohn
(Green Bay, Wisconsin)
You get a well maintained location with a good restaurant, good beach and two pools that never seem to be too full (there during Thanksgiving week). The one is in the tropical like one (five feet max depth) and then the other is a basic lap pool. The strip mall across the street had good offerings and then at night they had these food trucks that seemed quite popular. The restaurant on-site was quite good as well. They also had a coffee stand in the am or each day you got one pot for in your room. There was enough plates etc. for us to make breakfast or rehear leftovers. They finally had some stores that didn’t have horrible prices.
I am pretty sure every condo is different. So, here was the good and bad. I think for the price and location you are getting a good value. I think our unit was quite dated. Furniture wasn’t that comfortable and then we had a full size bed in the master and two twins in the second. I think the couch pulled out but would have been extremely uncomfortable. Not sure our two bedroom condo should have been described to hold 5-7. Ours felt crammed at four sometimes. We did have two bathrooms which was really nice. Finally, everything in our unit needed some TLC. Laundry door didn’t close right, patio door didn’t close right, light switches didn’t work, overhead microwave was broken so they had a smaller counter one at least. We were right by the pool and if I had all the patio doors closed it was still quiet in our room.
If you stay here I highly recommend a car. Seems we were in that thing several times a day, needed it to get everywhere.
Overall, we had a great vacation and the kids had fun. They were able to meet other kids at the pool to play football, etc. on the lawn. I had read reviews about the dates suites so I was ready for it. Your really pay to be on the Lahaina side so I understood the cost once I compared to other locations. Also, not sure I would do Hawaii without a condo.
Better than expected!
stephhu915
(San Francisco, California)
Although the condo was definitely pretty dated, it was clean and spacious. We got a complimentary upgrade to an ocean view room and the balcony was a lovely place to watch the sunset from! The bed wasn't particularly comfortable though, and felt like the sheets had been laid directly on top of a plastic mattress cover.
While the pool was nice, I wouldn't recommend coming here for the beach- there is only a short strip of rough sand before the beach drops off, the waves are very rough and there are a lot of coral fragments that don't make it great for swimming.Very convenient location with a lot of food trucks and restaurants within walking distance
Great stay in Maui
MG431
(Oakland, California)
My family had a great stay at Aston Kaanapali shores. The room was perfect for my family of 4. Everything was clean & in good condition. The kids slept on the fold out couch, which had a new mattress & was comfortable. Me & my wife slept in the bedroom & had no complaints. Having a kitchen was very convenient, as we were able to have breakfast & snacks in our room each day, which saved a lot of money. There is also a washer & dryer in the room for laundry. The garden view patio was very nice for sipping on my early morning coffee while listening to birds chirping.
The location is great, as there is a grocery store, restaurants, shaved ice & snorkeling rental across the street. There is also a food truck lot next door, which had great variety & was affordable.
The beach was small, but did have nice sand & there is a larger area off to the left. There was plenty of room to find a space without being crowded. However, there are a lot of rocks in the water, so I recommend wearing swimming shoes. The pools were just average for a resort of this size, so we mostly visited other nearby beaches for swimming.
The staff was friendly, the grounds are well kept & the house cleaning was excellent. The cost we paid was very reasonable. I would return & recommend this place as a good value.
Nice Hotel -if you get a good room location.
Wanda J
(Marietta, Georgia)
We booked via Hotels.com expecting a garden view, but upon arrival, our view was of the backside and water canal. We talked to the front desk, which was unhelpful. Hotels.com talked to reservations, and made no progress. The next day, we talked with someone different at the front and they said a room was coming available the next day and we could move!! Thank you!! I wish we had gotten his name.
If we had to stay in the original room, this would be a different review. It had issues. However, the new garden view room fine! View was everything we expected. The 2 pools were nice and large, they never seemed over crowded. The pool closest to ocean was slightly heated, so that was nice for evening swimming. There were hot tubs at both. We rented a weeks worth of snorkel gear for 2 for $35, which was convenient.
It is right beside a food truck park, so that was convenient for a quick and good meal.
The pillows were not comfortable. One was not enough and two was too much. Parking was convenient and easy. Sunsets were amazing.
Overall, I rate our stay very good along with a good price. Would go back.
This condo met our needs. We were hardly in our room because there is so much to see and do on the Big Island. The view of the ocean and surroundings out the lanai patio doors was incredible. We never turned on the TV once. The air conditioning was adequate however we had to borrow a fan for the bedroom because it was still too warm for sleeping despite the controlled temperature of 72F. The a/c wasn’t dispersing as well out the vent in the bedroom as it did for the living room. The cleaning staff were so friendly and professional. They arrived between 8:00 a.m. and 9:00 a.m. each morning to clean the room. A couple mornings I was still tired so I did not have them clean. They are required to come in every 48 hours by management. We received a notification last night advising of pesticide spraying that is planned for today. It is a tropical destination therefore once a month they spray baseboards etc fo keep critters out. If you do not want your unit sprayed just let the front desk know. The pool is clean and so is the hot tub. The grounds are meticulously maintained. If you are planning to stay in then I’m sure you will notice the thick layers of dust on the bamboo furniture in the nooks and crannies. It is heaviest at the bottom around the legs. You will notice the paint job which make the unit not as aesthetically pleasing.. Overall the condo is clean and you are hardly going to spend any time in it. The sound of the surf will lull you to sleep or mesmerize you into relaxation. The kitchen was somewhat equipped and it was great to make a home cooked meal. Their are a few bbq’s for the guests to use for cooking. Overall the place is quiet. Our neighbours above have children and we can hear them running and rolling marbles or balls on the floor. It’s a little irritating since we were used to the peaceful quite the first week Jew were here. I am tempted to come back for the experience and the location near the ocean.
Great Condo on the sea
Giustipad
had a great 4 night stay here. clean room a bit dated but very comfortable. Do not stay though if you want amenities. No food or drink on the property. but decent kitchen to prepare your own. pretty close to all action in Kona. Super near by Coffee farms etc. We loved the staff and loved our stay! Thank You!
Nice
sleepRN
(Michigan)
This was a nice place but we didn't like that there wasn't a regular wall between the living area and the masterbedroom. We just stayed 1 night so it wasn't terribly bad but if we had stayed longer, that feature would have been a problem for sleep with a family of 4.
A hidden gem
Jean B
(East Lyme, Connecticut)
When we drove toward the hotel, and saw the lobby sign, we had no idea we would end up rating this 5 stars. However, the condo was fabulous, got upgraded to 2 bedroom and bath. The view was very special. We were over the pool and the beautiful crashing waves against the rocks was right next to pool. One night I turned off AC, closed the screen, and fell asleep to the waves. The Unit was spotless, bstocked with new, varied, and the best appliances. The staff went above and beyond. In our 4 island vacation, this was the third. What we experienced exceeded other much more costly hotels. Thanks to all.
Beautiful Location, Responsive Staff
TrendSetterNM
(Rio Rancho, New Mexico)
Our family of five visited Hawaii for the first time last month, and booked a week-long stay at Aston Kona by the Sea via Costco Travel. So glad that we picked this location! It has everything that you need for a family on vacation - a full kitchen, spacious rooms, and best of all, oceanfront views to die for! We had a couple of housekeeping issues, but the front desk was on top of things and resolved the issues quickly and satisfactorily. Dawn from the front desk deserves special recognition for her hospitality and fantastic local suggestions. We hated to leave, but when we did, all of us agreed that when we visit Kona again, we wouldn't hesitate to stay at Aston Kona by the Sea.
beautiful view and great services, beautiful grounds and upkeep
grega440
(Beaverton, Oregon)
Very large one bedroom condo. Wonderful secluded oceanfront hotel. Enjoyed watching the sea turtles from our room, daily walks on the beach and the amazing sunsets.
Close to supermarket, resturants and more. Just a short walk on the beach to Dukes!
Amazing Stay
238caseyd
We stayed 5 days at the Aston Mahana. The location can't be beat. The units are directly on the water, allowing turtle, wildlife, and dolphin viewing from inside the unit. It's also very conveniently located to restaurants and the food truck court. It's quieter than the bigger resorts and has a very nice pool and jacuzzi. We will definitely be looking to stay here again on our next trip to Maui.
Great Location and Great Experience
Nathansage11
My wife and I stayed here with another couple. It was the best experience we could have asked for. Very close to supermarket , food and the beach! Had an amazing pool and hot tub. Here the waves as you fall asleep! We were literally right on the water. We saw turtles from our room every day and we even saw a pod of dolphins from our room! We also felt very safe and secure. I plan to stay here again on my next trip to Maui.
Great Property and staff
clynnmcgill
(Nipomo, California)
Our favorite spot in Hawaii!! After over 20 years away, we returned to find the Mahana as wonderful as ever. Beautiful oceanfront property with floor to ceiling views of Lanai and Molokai. Friendly staff, comfortable condos and even though it is older, it remains updated. There is now more options nearby for groceries and restaurants than when we used to stay there in the 80s and 90s. Love, love, love it!
Wonderful unit and property!
Mugabe31
We stayed in unit 606 and it was a fantastic experience. The unit was immaculate and stocked with everything we needed. The view from the room was breathtaking. The floor to ceiling windows made it feel like you were on the ocean. We enjoyed great snorkeling right outside of the property, and we were within walking distance of a bunch of great restaurants. We are already planning our next trip back. Would highly recommend!
This is the third time we have been to stay at the Maui hill with all 20 of us! We are here along with our four children and their spouses and our 10 grandchildren so we are really quite a force to be reckoned with! Dennis the general manager and all his staff welcome us with open arms every time we come and make us feel like this is our second home.
The Monday Mai Tais are fantastic! Dennis & his staff host a wonderful event poolside complete with drinks and chips and entertainment. I am actually regretting writing this review because I want this to remain our secret!! Don’t ever retire Dennis!!!!
Nice for some but no comparison to resorts
Sustinirvin
The units are very large, but just one queen bed. Like most units in Hawaii the rooms and furniture is dated. Plus having a washer and dryer. Not a easy walk to the beach from location, but works for those with a rental car. larger groups that don't mind sleeping on floor or couch bed would be perfect unit.
Beautiful welcome to Maui!
Cindyinmaui
Thank you to Dennis and the whole Crew at Aston Maui Hill for making my family and I feel so welcome to the island. We just moved from Seattle with two young babies and stayed on property for about two months. The garden view unit we stayed at was a spacious two bedroom unit with a big great room. The unit was home away from
home with full access kitchen to washer and dryer. I loved the location being right across from the ocean with amazing sunset views. Easy access to shopping and dining as well as beautiful walks by the water.
Everybody from the front desk, maintenance, to house keeping were so friendly and respectful. My babies and I were around property a lot and always had a good time. The property has free parking and felt safe. I feel like I made some new friends and I will be visiting again soon! Thank you Dennis and to your team taking such good care of us. Mahalo!
Cindy and Anthony
Home away from home
Mauitraveler1188
We have been going to Maui every year for over 20 years and always stay at the Maui Hill. One main reason is their General Manager, Dennis Costa, who always makes us feel like we are coming home. Every condo we stayed at (1 bedroom, 2 bedrooms 3 bedrooms) had a beautiful ocean view, where we could watch the sunset, as well as had dinner on the lanai. If you are looking for a comfortable, relaxing and quiet home away from home place to stay with friendly staff, this is the place.
Perfect Sunsets
Angelah3r
We had a 3 bedroom at the Aston Maui Hill and the sunsets were absolutely stunning from the lanai every single day of our trip. The location is perfect, close to all the beaches in Kihei, restaurants, etc. Dennis is amazing and always made sure we had everything we needed and that our stay was more than perfect.
Our stay at Paki Maui was well worth the price. This condo style accommodation provided great views, an uncrowded beach area, with an easy to find location. We found Paki Maui to be a great place to rest up after our daily adventures.
Great Place to stay!!
Niferx187
This place had the most beautiful view to wake up to every morning! Beach access, and it's not over crowded like a lot of other beaches. Great pool/hot tub. The staff was helpful and the condo was clean and full of everything you need to make your vacation memorable!! I can't wait to go back!!!
Excellent location!
Tarcek
Great price! Great location! Beautiful views and welll maintained grounds. Great staff that was very accommodating for us.Pool as well as the beach were never over crowded and always had available chairs, will come back for sure.
Best Value on Maui
angsears
(Maui, Hawaii)
There is no better value for the price in Maui. The views are absolutely stunning, the pool area has grills and a hot tub and the location is central. You can even snorkel right outside your room and if you don’t have equipment, you can rent from Boss Frogs a half block down. In addition, the customer service is excellent. I was a little worried reading the reviews that there’s no air but it wasn’t an issue if you’re not living in the room. In the evening there’s a wonderful cool breeze so keep the windows open for the sounds of waves and ocean breeze. Couldn’t have had a better vacation! Thank you Paki Maui!
Great view and amazing Sunsets.
Bruce K
Great price.Close to eateries and awesome farmers market . Room was average , clean ,no air conditioning,kitchen fan hits cabinet door when open. Close to island activities, beach, snorkeling etc. Would probably stay here again. It meet our needs.
Waikoloa Shores located in an ideallic setting, swimming pool, hot tub, tennis court, work out room, close to shops, and A-Bay that is great for kayaking, sailing, and snorkeling. Property is immaculate and family friendly. Home away from home.
You will regret booking this hotel
lexijbella
(Chino, California)
I booked this trip through Costco, so I expected a nice resort. What I got instead was a completely outdated run down resort. The first night I turned on the lights on the restroom only to find cockroaches crawling around. I wasn't able to use the bathtub because the paint was peeling off. I found other people's trash inside the kitchen cabinet. There was old fake floral arrangements that were placed throughout the room, that were very dusty and dirty. The patio outside was dirty and dusty, with bird poop all over the patio furniture. On top of what you pay to stay there, the day you check in they charge you $150 cleaning fee along with 10% gratuity added on each day, and yet no one came to clean the entire time we were there. I ended up leaving early and booking a room at the Hilton across the street. Payed more than expected on this trip, never again will I stay at this resort, big mistake on my part for not doing my research and trusting Costco.
loved our time at this place
glendq
(Kelowna, Canada)
we enjoyed a very nice week here and liked the beaches nearby.
the room was large enough for 6 of us in this condo.
there was plenty to do nearby.
the surrounding grouds were beautiful.
the pool was clean and not too busy.
really enjoyed it.
Aston Staff Are Superb & The Grounds Are Wonderful
yes2travel
(Atlanta, Georgia)
I must begin by giving high marks to the Aston desk staff. Jenny Tolentino knows her business and how to make customers happy. I spoke with her before and during my stay and she went over the top to make things wonderful. If you stay here through an Aston booking don't hesitate to ask for her assistance if needed. You will not be disappointed.
Our unit was a 2BR Garden View. The unit size was terrific and the balcony out of this world wonderful. The unit itself is privately owned and was very dated. There were patch marks on the walls, worn out cabinets and a general "1970's" type furnishings, sinks etc. The kitchen appliances and furnishings definitely need replacing and from something more upscale than Wal-Mart. Regardless of the shabby room disappointment we had a lovely time and will definitely return to the resort in the future. (Albeit requesting a different room.) The pool and grounds are fantastic. The tennis courts very well maintained. It is lushly landscaped and very quiet. Access to Waikoloa restaurants is easy and the nearby hiking trails wonderful. Wish I was there right now!!
Beautiful, gated community that felt like home
Janie4359
(Round Rock, Texas)
This is a lovely, gated community and the Aston management property employees were extremely friendly and helpful. Hailey was very nice and helpful with our check-in process. There's even a free movie rental box in their office to take some movies to your unit. We got lucky and were placed in a Villa (#18). Villas are grouped 4 together; 2 upstairs units and 2 main level. We scored an upstairs villa that had nice furnishings. Since these are privately owned properties, each unit will be different. The villas have a carport for one car for each villa. 2 separate carports for the building of 4 villas. If you can be lucky enough to get placed in a villa, you will have an ocean view overlooking the golf course. The lanai was very large with a table for 6, a couch and even had access from the Master bedroom as well as the 2nd bedroom. Each night we were treated to a beautiful sunset. This was a 2 bedroom, 2 1/2 bath condo. The extra 1/2 bath came in real handy with 4 of us getting ready. Both bathrooms were large with the master having a large, 2 headed shower and the other bathroom having a garden tub and lovely shower. Both bathrooms were double vanities. There's a safe in the master closet. You are close the the Kings Shops and Queens Marketplace as well as the Blue Hawaiian Helicopters. The only minor issue was some pesky sugar ants which the management company were quick to come and spray. Central air so it was very comfortable. We will definitely return here on our next visit.
Excellent venue to access shopping and restaurants in the heart of Waikiki. Can walk to beach across the street and excellent ocean view from the suite.
Highly recommend for families and gourmet travelers.
Great place for family getaway
NickolaiHel
(Denver, Colorado)
Fantastic property in all regards. They focus on everything that we want /need from a family-oriented vacation property. Super-helpful, courteous staff (with free water bottles and water squirters for the kids), great space and layout (we stayed in a oceanfront 2BR suite on the 11th floor), fantastic kitchen with everything we needed, free valet parking, fitness center and pool, in-room laundry machines, easy beach towels and mats, and a wonderful location right on Waikiki beach.
Be forewarned that this property doesn't have all the amenities that high-end hotels do (restaurant/bar on property, attached convenience store, room service). But again, you are right on Waikiki beach -- all of that stuff is easily within walking distance.
Great holiday
donjmo
The accommodation was exceptional. Only issue for us was the gym was not available during our stay due to it being upgraded. As we had two teenage boys there they were a little disappointed about this - not so much of an issue for me although I thought the hotel might reduce their mandatory daily amenity fee given all their amenities weren't available!
Home away from home!!!
Storyteller672644
Location is right across the beach. Room is clean, big, comfortable, has a full kitchen with everything you could think of. Valet parking. Staff is super friendly, professional, courteous, and hospitable. If all the Aston Hotels function like this.. then I will have to stay at ak Aston whenever we're on vacation.
Fantastic - 5 Diamond Service
MeowingKitty
(Victoria, Canada)
Customer service was top notch, and better than we've had in some 5 diamond properties.
Girl on bell desk was at the car instantly when we arrived to help. Mary on the desk was the consummate host, and as mentioned - some 5 diamond places could take a lesson from their team.
Had a 30th floor with 2 bedrooms. Lots of room for the family. Fantastic to have the kitchen with 3 toddlers.
Air conditioners work well, but temperatures fluctuated.
Arrived in Waikiki around 10am and thought I'd just drop my bags off until 2pm check in - Jay at reception offered me an upgrade to Oceanfront for $25 per night - of course I took it! Very fast check in, very friendly AND I got to check into my room straight away! The views are to die for, one of the best value for money hotels on Kalakaua Ave (imo). Kamaki is just awesome too!
The room was clean, beds super comfy and the bathroom supplies were Hawaiian Tropic so I'm happy as!
Lifts run better than other hotels I've stayed in, Eggs n Things is directly downstairs, you can order your food and they'll deliver to your room (rather than waiting ages in line as it's so popular).
Beach towels are provided, beach is right across the road. McDonalds is a one minute walk away as is an ABC store.
The noise from the streets aren't too bad (I was on the 13th floor) and the aircon is great too.
All in all, I had a great experience at Aston Circle Waikiki and would recommend it to anyone!
Terrible Service
MagKH
Even the word Terrible can’t fully describe my experience with this hotel. It was a nightmare.
I stayed at this hotel for one night and I woke with red spots of my legs, obviously they were bug bites. I complained and here are some highlights on what the GM said to me:
“Flea is everywhere.”( He said it more than twice.)
“Those marks (bug bites) on your legs don’t seem serious, they all should be gone by the end of today.”
He asked a few times if I had been to the beach and I answered him a few times “NO!”
More important, He had never said sorry to me, no apology at all!!!!
May be Flea is everywhere to him as a general manager in this hotel. I have been to many hotels and this is the first time I had bug bites from a hotel.
I only stayed in this hotel for one night and all those bug bites scars leave on my leg forever!!.
Flea is everywhere? Probably it is true to this hotel.
Furthermore, He said my one night stay cost will be covered by the hotel, but until now ( almost two weeks already) I am still charged for the cost!!!
I am so upset and angry !!
Location. Location. Location.
K A
(Lubbock, Texas)
Quaint hotel, outstanding for the budget! A Tad dated but the history, location and the uniqueness makes it great. Rooms are small.... so prepare but you are only in your room to sleep! SERVICE and CLEANLINESS are OVER THE TOP!!!! RECOMMEND THIS PROPERTY.
Great location
Colin W
(New South Wales, Australia)
The Aston Waikiki Circle is at a good price in fantastic spot virtually across from the Dukes statue and the swimming areas. Has Eggs and Things at your doorstep.
It is slightly dated but that adds to the apeal.
The staff are friendly and always looking after whatever you need.
Fantastic Hotel and great location
halepeno
(Newcastle, Australia)
We stayed for a week and from the moment we arrived to the lovely welcome from the lady on front desk until the day we left we've enjoyed every moment of staying here. The rooms are not big but they are comfortable and clean. I give housekeeping a 10/10 (and I work in the industry).
We had an Ocean View room and we spent most nights during our stay out on the balcony enjoying the experience. It's a busy place but we had no trouble sleeping. The staff are all very hospitable and very friendly. It's in such a great location and so handy for shops and restaurants.
We would definitely stay here again when we revisit Waikiki.
Great place to stay, super clean and friendly helpful staff. Short walk to the beach and restaurants. Great pool with awesome views of Diamond Head. Huge pool deck with BBQs. Thanks for the awesome stay, and thanks for the 37th floor views!
Not the worst place I have stayed....location was good-
mamangee
I booked the room months in advance- 7 night stay- Online it stated the room sleeps 5- Before booking I called to ensure the unit could accommodate a party of 5 adults - I was told yes- with a roll away bed. I also confirmed the building has BBQs.
After I booked the unit I called twice to ensure the hotel knew there would be 5 adults in our suite- that a roll away bed would be required. I asked if I needed to call the day of arrival to give a reminder about the roll bed- I was told no. We arrived and there was no roll away bed in our unit. We arrived later in the evening -the extra beds were locked away so one member of our party slept on the floor the first night of our vacation.
Our first day there we noticed the BBQs were taped off- I asked the front desk about the BBQs and was advised the property owners no longer allow BBQ use- as of June they had been unused. The only reason I selected this property is because they had BBQs.
At that point with one of us sleeping on the floor and no BBQs I asked to speak with a manager- I was told to come back at 11:00am- we were busy on vacation- returning to Waikiki at 11:00 to speak with a manager did not work for us.
Then later that day the BBQs were up and running- I asked again about the BBQs and was advised they had been broken for a little awhile but were good to use.
We used them twice- they worked great!
Housekeeping entered daily- the room was clean enough- basic base board dirt and the fake flowers could be dusted a little better- all in all not a dirty room. Water pressure was good in the shower too. The kitchen came with all the things we needed to prepare our meals.
Housekeeping did not replenish enough towels when they cleaned our rooms though so we had to call down each day requesting enough towels for each of us to shower- again the room sleeps 5- unsure why 5 towels would not be provided daily.
Maintenance entered our unit without notice to spray for bugs- when asked about it the sprayers were dismissive of our questions. I get it is routine- however easing the minds of your guests should be important.
The door to the unit was very heavy and is very loud when it closes.
The hotel was under some sort of maintenance - the hallways did not give a good first impression- and the day after we arrived we were given notice that for several hours during one of our nights we would have no power - so no lights, no air conditioning, limited elevator access and no use of the toilet- to compensate the Hotel left 2 glow sticks, 2 small chocolates and 3 bottles of water- we are a party of 5. Again I understand the need for maintenance however the compensation was not adequate.
The hotel failed to mention the doors from the parkade to the elevators would not be in service during this time- one member of our party had mobility issues and was forced to walk all the way thru the parkade to get to the hotel lobby.
The next morning I again asked to speak with a manager- I was told he would call me- I am still waiting for that call.
One evening a bunch of kids were boxing in the outdoor common area- without parental supervision- that was a bit bizarre-they had gloves and blockers on- throwing head punches etc- funny to watch but not sure how safe it was - On our way out for the night we advised the front desk about the fighters- I was told to take my concerns to security- I said I do not work at the hotel I thought there might be a liability issue but if the front desk is not concerned I have other places to be and tracking down security is not my responsibility.
2 members of our party asked the front desk staff for pool towels- there was a stack on the counter- they were advised they needed to contact housekeeping for swimming towels.
The parking situation is strange- very low clearance and tight stalls- the payment process is not convenient.
The actual bed in the bedroom was comfortable enough- the bedroom is tiny though- the roll away and pull out sofas are not comfortable at all. The deck was tiny and could barely fit 3 people at once.
When we checked in I offered to pay the resort fees up front- I was told that gets settled at the end of the stay- then each day the hotel charged my credit card. The staff were friendly enough however miscommunication and dismissiveness does not make for a pleasant stay.
Perfect holiday
summermom2013
(Invermere, Canada)
We booked a two week stay at Aston Waikiki. Initially we had a one bedroom booked. when we found out our daughters could join us for a week wen upgraded to a two bedroom with no problems. They were very accommodating. Young lady named Sandy was wonderful. We went back to a one bedroom after they left. We ended up booking an extra night due to our red eye flight and they accommodated us with that as well. All front end staff were so hospitiable. The housekeeping staff were super friendly. They have a great little mini mart on the 5th floor. The beach is literally two blocks away. Highly recommend staying there.
Great for Family-家族とグループ滞在に最適
akikoe606
(San Jose, California)
This hotel is great for groups and families to stay. Close to Safeway and have parking. Also have mini mart on 5th floor. Great view for Diamond head. Hotel is bit tired but have kitchen and laundry.
家族や女子会等の滞在に最適。ふた部屋ある部屋に4人で泊まりましたがキッチンもあるから朝ごはんは部屋で快適に食べれました。スタッフは日本語は話せませんが日本語で説明書もあるし、炊飯器があるのは助かりました。ランドリーもあります。近くにSafewayと言うス-パ-もあります(タクシーかUberでも10分位です。)バス停も近いしワイキキリピーターさんにオススメです。ABC storeも2分位の所にあるのでかなり便利です。
Fantastic
debkeveret
We stayed several days and the hotel was clean and the staff were super friendly. Very helpful with anything we needed. Thank you so much. I hope I am able to come back some day.
Aloha!
Debbie Everett
I have been to the Big Island many many time and Colony Villas is the best place we have ever staye 2 pools and nice excersise facilities, and a very nice tennis court to boot. I would come here again without hesitation. Also felt very secure and safe
The Big Island 2019
Lucretia L
Property was beautiful as was the 3 bedroom villa we stayed in.....couldn't have asked for a better location. Home was well appointed and we did not lack for anything! Centrally located for all of our activities and with a pool and restaurant on property you really didn't need to leave if you didn't want too.
Poorly Managed
Hugemaniac1
(San Jose, CA)
These are lovely Villa style units which have fallen upon disrepair. We stayed in Unit 801 which has a great floor plan and nicely furnished. The unit though is showing signs of aging which was apparent in broken blinds lading to the patio. The management company is doing a very poor job: on check in we were missing all sorts of items such as kitchen dish soap, no sponge, a single trah bag, no soap for the dishwasher, a single partial roll of toilet paper in the bathroom among other issues. The blender smelled as if something died inside of it. On the positive side, the sleep experience was good, quiet with good bedding. The fairway views are quite lovely and the grounds are well maintained. These units have great potential but are suffering as the result of management which seems a bit indifferent.
Quiet and relaxing
MargaretK576
(Bassano, Canada)
My daughter and stayed at the Colony Villas in August. This is not a hotel but indivudual condos. There is no restaurants or bars on the property but it is a great place to stay. We had a large, well appointed 2 story, 2 bedroom, 2 bath condo. The master bedroom is upstairs and well appointed with a walkin closet. The bed was comfortable. The downstairs had a well appointed kitchen with a dining and sitting area. The second bedroom had 2 single beds and a cot in it. We were situated very close to the family pool.
It is peaceful. The resort is gated. The grounds are wonderful. The only challenge is that you have to drive if you want to eat out.
My experience being in a large group on this resort, is to go to Costco and get your food and drinks. By the time you get done with the day, you are ready to slow down for the evening. This place does have BBQ in the pool area and you need a key to get into the pool/BBQ area and a key to get out.
All in all, I would recommend this resort to couplees with children or to anyone looking for peace and quiet.
Quiet community and great location, some maintenance issues
joysclind
(Wrightwood, California)
My family stayed here for a week booked through AAA. Nice place but had some issues
Pros - great location convenient access via rental car to area. Staff pleasant upon check in and phone calls were answered promptly. We had booked a one bedroom with sofa bed and since the condo didn’t have a sofa bed were given a second bedroom with two twins that worked great for my kids. My kids loved the pool. And hot tub. A lot ! 🏊♀️ Very close to our unit. Coffee and tea was provided daily with phone call requests as advertised.
Cons - ANTS 🐜 in the upstairs bathroom. Called staff the next morning nothing was done that I am aware of as there were still ants the next night. Since our family was staying the following night at volcanos national park overnight I asked for the bugs to be treated. So came back on day 4 to an upstairs that smells of insecticide but not more ants. Cont open a window to ventilate due to heat outside and no upstairs fans. Turns out on day 6 the ants reappeared in the downstairs bathroom. 😵
Downstairs bathroom toilet occasionally runs - probably some slow leak internal (?) we saw nothing leaking external. Annoying but can deal with it. Upstairs bed hard as a rock. No mattress topper. Worst bed ever. Kids beds were fine. This condo only has AC that you cannot set below 74 and one fan in the main area so the bedrooms get very stuffy at night. I hope for future travelers they install ceiling fans or something in the bedrooms since you really can’t open the windows due to humidity and heat outside. No view to speak of just looking at other condos. No golf course view. We were in 1901
Parking sucks. Most spots are reserved and there was not a designated spot for our unit so we had to frequently park further away. No shuttle and most things are over a mile away or more so have to drive or taxi.
Additional notes not good or bad just FYI - pool and bath towels and bedding were provided as was the daily coffee and newspaper on request. Plenty of dishes and and full kitchen. But no spices, condiments, etc. no day passes to the Hilton or other pools as other reviews had mentioned. No beach toys as other reviewers encountered.
Not sure if we would return here. Kinda on the fence for us on that one
Dated hotel, needs some updating. A little less expensive than other hotels in the area. Coffee provided was Excellent. No frills but all we did was sleep there anyway so it was fine. Walking distance to a beach. Long but walkable distance to the shopping. Elevator was clunky but worked. Covered parking area a bit small but was nice to have. Did not like paying the $30 extra a day for parking. And was not expecting an additional $130 cleaning fee, but we had booked through a different site, not Ewa directly.
Between Hostels and High End
James L
The Ewa Hotel reminds me of a cross between some places I've lived. I've lived in cinder-block military barracks, and I've lived in an old building in San Francisco. Like the SF apartment, it's close to natural beauty. One of the reasons I chose the Ewa between the lower-cost hotels is that instead of window air-conditioning units; noise right over the bed, the Ewa has quieter units, and they work well. The other reason is proximity to Waikiki Wall / Queen's Beach. The cleaning staff is excellent and pro-active about removing wet towels to keep humidity down. One disappointment - the roof deck is not handicap accessible - the elevator stops the floor below. During our stay, the other guests were friendly and the staff was excellent. Advice from another review - get a balcony unit! Even though the balcony is small, we were very glad to have it.
Run down
sfmattyb
(Los Angeles, California)
This is another of the old-and-tired Waikiki hotels in desperate need of renovation and TLC. The price was right but you basically get what you pay for. Good location, on the quiet side of Waikiki and close to the beach, but definitely no frills and no amenities. The room and property overall are tired. The front desk staff all seemed less than excited to be there.
Cheapskate
Misheel C
I booked this hotel last minute, 5 days prior to stay via Hotels.com, then tried to cancel 4 days prior because of an emergency. They were "happy to cancel" but no refunds were allowed. On hotels.com, I could cancel but Ewa hotel would charge a penalty that was the same amount as my stay. I think that's a great business model, to then make the room available to "other guests who may need a place" so they can sell the room again. But I am not ever going to stay here for the unsympathetic and inflexible approach they have to making money.
Eww...
Wandererz808
(Honolulu, Hawaii)
I checked in here as me and a friend were going out for a night of drinks and did the responsible thing and got a room to avoid a DUI. So we checked in and out the door in 5 minutes. This morning when we woke up I found BLOOD ON THE WALL and a chair has a dent on it!! Like someone had a party before I checked in. I better not be charged for this as I reported this things. I was told housekeeping will be up.. No housekeeping ever came. I felt disgusted looking at blood on the wall and no one coming I showered in case there are more blood in the area. With having the feeling that this isn’t important to them I checked out and reported to the gentleman in the front. His excuse was “maybe they were waiting for you to check out” so to tell me you rather wait for someone to have contact with blood that can contain viruses that can survive 1 week outside of the body. Didn’t have the feeling they cared enough with my complaint as I wasn’t yelling and remain calm and respectful.
Side note. Hotel runs out of parking quickly so be aware and get parking early. Room was nice and good. Except the main complaint above. Hotel is a bit hidden but value was great. Great place for the price but customer service isn’t their strong ability.
Booked a private rental. 712, room was excellent, fantastic views, especially for fireworks. Staff were all very nice.Only problem is owners at the pool should mind their own business,was told I should be wearing swimming attire! Excuse me I was wearing a swimming costume top and board shorts and told the busy body to mind her own business, at least I didn't have all my bits hanging out like some.
This was the best choice I could have made for a hotel, and I am glad I stayed here.
Faithereynolds
I stayed at the Ilikai for around ten or eleven days. The moment we got there, my brother and I were confused on where to go. We got assistance on the location of the front desk and were immediately helped with our stay. I believe his name was Jon or something like that, but he was the one who helped us get through our contract and guided us on where to go and what to do. We stayed in a room on the twenty-fourth floor and had an amazing view. As this was my first time in Hawaii, I was astonished at the beauty and cleanliness of our balcony and room. We got a local newspaper each morning. The room we stayed in was basically like a small house with every necessary appliance. Microwave, silverware, bowls, cups, mugs, refrigerator, hygiene products (soap, shampoo, conditioner, lotion), and everything in between. Housekeeping came every day while we were exploring. We were able to wash our own clothes on our floor as well. It was a very nice experience. If you want to go to Hawaii, I would definitely recommend the Ilikai. Go the extra mile to make your experience worth it. You won’t regret it.
Ironic not iconic - disgraceful
Natarshia S
(Melbourne, Australia)
Arrived via Jetstar and had to wait 4 hours to get into my full seaview room at 10am. They tried a partial seaview room on me first, (a peep from part of your balcony), then a sunset room,(same same) but as people that had booked before me apparently took all seaview rooms they still accepted my booking and my money so they tell me.. I couldn't stop crying & got asked by the HIDEOUS reception females if I needed a doctor!!!!! After 2 days of not being able to open my curtains with every other hotel looking in and despite the room they took my money for, I cut my losses and moved to the Hilton Hawaiian. 29th floor, a mansion of an apartment and views to die for. No refund of the 5 extra nights from these fakes at the Ilikea. Dont book here! When I get back to Australia, I will fight this to the end. Thank God for Law School!
Great place to stay in Waikiki
ddvanisle
We stayed for 12 days in Waikiki Marina Resort at Ilikai and loved it.
Our Studio room was very spacious, clean and well furnished including full kitchen facilities. The location is excellent and nice restaurants and shops are close by.
The staff at this resort is exceptional. Would like to especially thank Shawn and Kristol at the customer service counter.
Convienent
348kerrih
(Gold Coast Hinterland, Australia)
We stayed here for 7 nights in a condo. Located next to Hilton and with in walking distance on Ala Moana. Great pool for children and seperate area for adults. Hop on bus stop right outside at $2:00 for trip into main shopping areas. Beach at rear of complex.
Booked a private rental. 712, room was excellent, fantastic views, especially for fireworks. Staff were all very nice.Only problem is owners at the pool should mind their own business,was told I should be wearing swimming attire! Excuse me I was wearing a swimming costume top and board shorts and told the busy body to mind her own business, at least I didn't have all my bits hanging out like some.
This was the best choice I could have made for a hotel, and I am glad I stayed here.
Faithereynolds
I stayed at the Ilikai for around ten or eleven days. The moment we got there, my brother and I were confused on where to go. We got assistance on the location of the front desk and were immediately helped with our stay. I believe his name was Jon or something like that, but he was the one who helped us get through our contract and guided us on where to go and what to do. We stayed in a room on the twenty-fourth floor and had an amazing view. As this was my first time in Hawaii, I was astonished at the beauty and cleanliness of our balcony and room. We got a local newspaper each morning. The room we stayed in was basically like a small house with every necessary appliance. Microwave, silverware, bowls, cups, mugs, refrigerator, hygiene products (soap, shampoo, conditioner, lotion), and everything in between. Housekeeping came every day while we were exploring. We were able to wash our own clothes on our floor as well. It was a very nice experience. If you want to go to Hawaii, I would definitely recommend the Ilikai. Go the extra mile to make your experience worth it. You won’t regret it.
Ironic not iconic - disgraceful
Natarshia S
(Melbourne, Australia)
Arrived via Jetstar and had to wait 4 hours to get into my full seaview room at 10am. They tried a partial seaview room on me first, (a peep from part of your balcony), then a sunset room,(same same) but as people that had booked before me apparently took all seaview rooms they still accepted my booking and my money so they tell me.. I couldn't stop crying & got asked by the HIDEOUS reception females if I needed a doctor!!!!! After 2 days of not being able to open my curtains with every other hotel looking in and despite the room they took my money for, I cut my losses and moved to the Hilton Hawaiian. 29th floor, a mansion of an apartment and views to die for. No refund of the 5 extra nights from these fakes at the Ilikea. Dont book here! When I get back to Australia, I will fight this to the end. Thank God for Law School!
Great place to stay in Waikiki
ddvanisle
We stayed for 12 days in Waikiki Marina Resort at Ilikai and loved it.
Our Studio room was very spacious, clean and well furnished including full kitchen facilities. The location is excellent and nice restaurants and shops are close by.
The staff at this resort is exceptional. Would like to especially thank Shawn and Kristol at the customer service counter.
Convienent
348kerrih
(Gold Coast Hinterland, Australia)
We stayed here for 7 nights in a condo. Located next to Hilton and with in walking distance on Ala Moana. Great pool for children and seperate area for adults. Hop on bus stop right outside at $2:00 for trip into main shopping areas. Beach at rear of complex.
Located right at one end of the "strip", so much less hectic, but still close enough to the activity. The hotel is clean, and comfortable; some renovations while we were there, but nothing bothersome (seems the hotel made sure of this). The staff is very helpful, very friendly and knowledgeable. Housekeeping was good. Rooms have been renovated, but a microwave in each room would be a definite plus. Pool is great and clean. BBQ area is clean and functional. There is a "meet and greet" three nights a week (wine, beer, cheese and crackers & entertainment) what a nice touch. Vouchers for the restaurant attached to the hotel is a great perk. Beach is a less than 10 minute walk. Stayed there for 9 nights, would certainly do it again.
I had a wonderful time while lodging at the Luana Waikiki location..The Staff their Outstanding!!!!
Sayyes3
The Staff treated me Like Family Or A like a Good Neighbor, It was easy to talk with them every day while my stay which was for more than 45 Days...They offer Free bike and Dvd movie use..Weight room and pool...etc. Gas station and stores Next door and the Beach and Shopping Only I Mean ONLY a Few blocks a way Like 5min In a Car!!!
You can See the Ocean From my balcony....
I would like to Thank All of the STAFF Here I MEAN ALL and these are some // Martha,KIM,James.W,Jessica,Joan,BETH,JACE,REbecca,TONY,JESSE,JOHN,AL JOHN,ALEXIS..etc Whole staff Made Me Welcome and Safe and I look forward planning my next time Here..
WKMoody Rm 1014 oct 8 - nov 22 2019
Enjoyable
austinsmyers
(Tamworth, Australia)
First time in Hawaii but we really enjoyed our stay at Luana. It was far enough away to be quite but close enough to go out and about. We had 2 kids 4 & 7 and they found the walk fine and very safe. We walked back late most nights and always felt safe and we didn’t see any homeless around the motel.
The park is lovely and green and great to wake up to every morning.
The walk to duke statue was a bit long if that’s where you wanted to swim but to go straight through the park wasn’t long to the beach.
Plenty of shops to look at while walking to your destination and there is plenty of walking to be done if not in central Waikiki.
Also being positioned where it is was great for the Waikiki Trolley. And it was also easy to walk down around Discovery bay which is a bit slower than The main area of Waikiki.
I took a bike one morning which was great to get out and see the town a different way.
Staff were all nice when we were coming and going.
They have chairs and umbrellas which is part of the ammenities fee.
The room was nice. It was very clean and comfortable, loved the bed. We had a 1 bedroom and we had 3 adults and 2 children and found it to have plenty of room. Asked for a few things during the stay and they were brought up really fast. Remember most of Hawaii keeps the traditional feel so things seem old but they aren’t and if they are old they are well looked after.
We would stay here again for the price as it was cheaper than central Waikiki places but it definitely lived up to our high expectations.
Great little gem of a hotel!
CaligurlNAz
(Chandler, Arizona)
The Luana Waikiki Hotel worked out great for our family of 4. I have older girls, so the couch was not the greatest, but the VIEW we had was worth it!! This hotel was our 2nd choice, but I am glad we ended up here! We did opt for the full kitchen suite. If we go again, I would say a kitchenette would suffice, as we only cooked breakfast one time. We were out exploring the island most of the days we were there.
Even though we had to valet park each time, the valet attendants were all nice and helpful, shout out to Mr. James & Jesse! My daughter wanted me to mention alll of the employees and staff were very courteous, saying hello to us, asking if we needed anything on our way out.
The Fish Hook Cafe was okay for grabbing quick pastries or lunch, but pricey. The food we did order all was tasty! The credit vouchers we received from the resort fee along with the promo we had received during booking allotted us enough credit for the cafe to grab a few meals/snacks for our days out on the island. Biggest downside to the Cafe was the limited hours, only open from 7a-2pm.
Amenities: their pool area is a little small, but we never used it since the beach was only a 10 minute walk through the park. They did have a nice gym, but again, our exercise was out on the island lol. We did take advantage of the beach chairs, beach towels, and umbrella use for one of our excursions which is included in their resort fee.
Traffic in this area was heavy for the most, but we were in a great spot.
Old
peppabunny
(Orange County, California)
It’s an old hotel but the suite we booked and was upgraded to was spacious for the party of 5. Huge kitchen, 2 bedrooms and a washer and dryer were so convenient. We booked an ocean view room and was upgraded to a bigger 2 bedrooms instead of 1 but t no ocean view. The only person who was complaining about it was my mom. She wanted an ocean view room. She also always prefers newer hotels so she wouldn’t stop complaining about how old it was. I mean old windows, old AC, old washer and dryer . Z everything was old. But again spacious. We had maintenance workers come in few times while we were in the room to gain an access to our lanai where there was a hanging gondola thing was at - we didn’t mind it but it would definitely be a disturbance to some people... and it might concern some parents because it’s just hanging right above your head in the lanai. I didn’t let my toddler go to lanai.
Tiny pool but our toddler loved it.
It’s about 15 min walk to pretty much every popular spots like shopping centers and beaches. We were with seniors and a toddler so we Ubered a lot.
The best thing about this hotel is that Fish Hook cafe downstairs. We got four vouchers for $40 off to use at the restaurant and their food was a bomb.
I repeat - for the space and price we paid I think it was good but definitely an old hotel that needs serious upgrade. One of the hair dryers made a really loud sound I hesitated using it at night. You can’t tell the temperature on the old display panel. One window didn’t shut all the way.
The first day I arrived I was so happy being at Hawaii. It was a. Uso esa trip for me and I had 5 days at Maui but only one working day! So there was plenty of time to explore around. Everyplace I visit, I like asking locals what’s places I should visit. And so I did with this hotel. I went to reception again after my check in and ask the lady there. Her answer was very astonishing: she said GOOGLE it with an attitude meaning leave me alone, being very rude. Next day I wanted some assistance about luau local dances. The lady at the reception (different one) was more cooperative but still the final answer was look online for everything.
The management of this property AND the ladies at the reception need to understand that they have a job and they are busy because of the tourism and being let of the tourism industry they need to happily serve the client. If you can’t do that ladies, please go and wash dishes at local tavernas or restaurant. Since this is your business choice you need to support it. Yes of course I knew I can google everything online, but it was not the answer I expected.
Highly disappointed and I do not recommend this property to anyone because of the attitude of the reception team members (not all of them of course!). The manager should have a word with them to be friendlier to the client OR get rid of them!!! 👎👎👎
Good and Convenient
596petem
(Calgary, Canada)
We spend 1 night at Maui beach as we had an extra night in Maui after leaving our condo. We location was great as it was close to the airport. And most importantly, the frond desk were fantastic and very accommodating as they let us have a 3 pm check out which was important as our flight left at midnight. Concierge allowed us to store our bags before and after check-in and check-out so we didn't have to lug our bags all over the place. It was very affordable and was close to shopping to keep us busy.
Good job guys!
Holiday
Carol G
I spent 5 nights in Maui beach hotel.
Very poor standards I hi E it a two star.
there is nothing to do in this hotel .they have a pool ..that's it.
The beach is rocky and unsuitable for swimming.
The food is not that good either
No lunch available.
Bar is open at 5.30pm..unacceptable for tourists.
I find the staff rather slack at times and unprofessional
There is no tourist desk for any assistance .
There is a courtesy car only takes you two klms.
Don't bother staying here .
There is nothing to do on this side of maui
Best staying near lahania
Maui Beach Disappointment
markbG8615GK
(Colorado Springs, Colorado)
Not much positive to say about this hotel apart from its central position on the island meaning you are at a good starting point for daily adventures.
We arrived believing we had booked a room with a balcony (based on information on the hotel group, Aqua-Aston, website) however this was not so and we were fairly disappointed because our plan had been to sit out in the evening while our daughter slept inside. I raised this with reception and they could not help and didn’t even know the name of the group who owns the hotel. I contacted the group directly and am still awaiting a response (10 days and counting).
So the actual room was large however not the cleanest I have seen, carpets needed a good vacuum for sure. This lack of cleaning was especially disappointing as it was sold as an ‘ocean view’, tricky to view when the windows are dirty inside and out. And to be honest I wouldn’t say it was an ocean view, more like a bay that had cruise liners and cargo ships coming in and out. The small beach at the end of the gardens is dirty and needs some attention to clean it up.
Housekeeping was hit and miss, they seemed to clean and replace some items but miss others randomly, just little things like the coffee one day and the soaps another, but it added to our overall impression.
The staff weren’t friendly, when we went out each day we would always say good morning but were ignored. When I checked out there was no asking if I had enjoyed my stay or wishing us safe travels. Customer service was poor.
Oh and breakfast was available but I wouldn’t bother, over priced for what you get. Try Tante’s next door or head down to Paia and go to Charley’s.
I will not be going back and I would not recommend this hotel.
Convenient location
dannygoya2012
(Honolulu, Hawaii)
Convenient location in the heart of Maui about two miles from the airport and the central hub of any direction one would need to go to navigate Maui. It is across of it a shopping mall with food options and about three long blocks from Whole Foods.
Check-in was easy, staff was helpful I got a room upgrade. The room was pretty basic, old but clean. There was a little mold on the shower head, but honestly rooms in Maui are incredibly expensive. You get your value here.
So why the two-stars? I was not feeling well so I went to bed early. I get a call from the front desk at 10:30 asking if I was part of an insurance group that had a number of rooms at the hotel. I say no and go back to bed. That’s somewhat forgivable I guess. What is not is that I get a call five minutes later and asked the same question. I also want to add that I scheduled a wake up call and did not get it. Fortunately I woke up on my own and wasn’t late for my business appointment.
You get what you pay for- but the hotel needs to address personnel issues.
I was very hesitant after booking this place. I had no idea if the affordability of this place was going to translate to a dump. After driving by the Marriotts and Westin’s I was nervous, the outside seemed less than glamorous. The front desk service was inviting and pleasant. She informed me I was upgraded to a premium hotel room for free. This is key for those of you booking here. I saw inside some rooms and they seemed dreary, run down and out dated. Being that the outside wasn’t spectacular I was so happy when I opened the door to a modern, clean room. The next morning I realized I had hit a jackpot. The people were so kind, I was steps from one of the most gorgeous beach with a beautiful view of the other islands. The people staying here were all wonderful and shared stories of loving this place and come back time and time again. You might not have all the upscale amenities of other places but this is affordable and still very nice, besides who spends all there time at the hotel when you are in Maui!! If you are looking for affordable and comfortable with beautiful surroundings, I highly suggest this place.
P.s. if you book through a third party timeshare you have less control of what you get and how it’s kept up. And there isn’t much the hotel can do for you
It is teetering on the verge of being really worn out.
glcwhistler .
There are newer places on Maui that someone could stay for a less 80's vibe than what this place gives off, but we were 25 yds from the beach and overlooking the pool from our second story privately owned villa. It was a cheap remodel, but it was decent overall. I didn't care for the constant stream of ants that were there all over the kitchen. We walked in and the counter was basically moving with tiny little ants swarming it. it was clean, it just has an ant problem.
My other issue I have with the property, being on the front south side we were on.. The 'beach walk' went under our building, cutting between us and the pool, then leading out to the parking lot heading north. Why is that a bad thing? For us it was just watching a spectacle of people walking and running by below our lanai. For the people who were on the ground floor below us in our building.. Imagine going out on your lanai and having hundreds upon hundreds of people walking past you about 15' away all day long. Like having a highway of people while you are just trying to sit outside and relax, never mind that their privacy would have been next to nil even if they went inside and didn't have their drapes closed. it makes for less than an intimate setting with them showing photos of the property with no one on them. When reality is the exact opposite. We had people basically staring up at us when we were eating, or just hanging out on our lanai. The signs call it the 'beach walk', once you are heading towards whalers village and back, I called it the poop walk, or garbage walk. The smells from the back of all the hotels and properties, where the beach walk leads you. It is the grossest areas on any property.
Parking is also an issue, you pay $20 a day for a resort fee, yet they will shove you in a parking lot that is on the exact opposite corner of the property. So parking any closer is basically a free for all along the street and in any of the parking lots closer to where the front pool and beach villas are. You can find one, but it happens at certain times when everyone leaves for the day, or in the evening when people drive to go to dinner somewhere.
What they don't tell you.. Bring all your card keys and your striped towels back to the front desk when you check out. I wasn't sure and we were already hauling our luggage back to the vehicle when I checked out, I had to run back and get those in order not to be charged for losing them.
The beach out front is decent, but as long as it is.. There really isn't much real estate between the bushes and the wash of the waves all along the beach. Our second day all along the front of the property maybe had 10 parcels of dry sand where people could lay out, or set up their beach chairs. They put up warning signs about the waves and how deep the water gets just a few feet beyond where the waves roll over onto the beach. The first day wasn't that bad, but the second day people were getting tossed, we saw multiple people lose their glasses and sunglasses while they were just standing in the water, or right next to the water. There isn't anything worth looking at if you try and snorkle in front the property either. Maybe if you wanted to find a pair of sunglasses someone lost?
It isn't the best property we have stayed at in Hawaii, but is also isn't the worst that is out there. On Maui, it is the second from the bottom for us and that is only because our least favorite was along the golf course with no easy access to the beach.
Nice apartment - good complex - Bed was so uncomfortable
FayeC1969
(Hampshire, United Kingdom)
We had a nice week here - people are very friendly, apartment was qite roomy - house keeper was always nice and early. Loved to spacious dressing room area.
Didnt really use many facilities, however free trolley service to Whalers was great.
Tried to rent a cabana bed on the beach however all had been hired as not many of them - and beach attendant wasnt too helpful.
Apart from this cannot fault the resort. Grounds always nicely cared for.
Perfect for Families
mydogconan
(Phoenix, Arizona)
We loved everything about this resort. The rooms, the location, beach, pool, etc. It is difficult to find hotels with 2 King or Queen sized beds and a sleeper sofa. We chose renting a private condo at MKV because it had 2 Queens and a sleeper, plus a kitchen and washer/dryer. It was incredibly large and comfortable. The MVK resort is just north of Black rock on Kaanapali beach.
We steered clear of the condo sales & activities desk and “free drinks” and were never bothered with any sales pitches.
Always an Amazing Stay
Jaysen L
(Princeton, New Jersey)
We stayed for 15 days at the end of August with my wife and son. As aways the room was perfect and the grounds were always very neatly kept. The pool was very nice as well. We rented a cabana for the time we were there, which I highly recommend. The location was great, with the Luau next door and along the nice beach path that goes all the way to the Whalers Village.
MOLD EXPOSURE VERY HIGH! We came to the Pagoda Hotel for a 2 day conference. It was suggested we stay at the Pagoda and were offered a special rate for our stay which added up to $179 per night.
We were given a "deluxe" room. On the 12 th floor, we found our room and entered to immediately notice a moldy smell. The carpet at the end of the bed was in a small depression, and the carpet itself was wet and spongy. On the interior of the A/C window unit you could see it was covered with black mold, and there was actually a huge - 1/4 inch mold spore hanging on the edge of the window frame, just above the a/c unit. There was mold coming through the paint on the ceilings, walls, and in the shower the mat was circled with mold. It looked as if a recent paint job had been intended to cover the mold seeping through.
Attending our conference in the room above the Koi pond was no better - mold smell blowing all day through the a/c, with many of the attendees complaining about trouble breathing, raspy throats, and hoarse voices by day 2.
By the end of our stay I was so sick that I was unable to speak directly with the hotel staff, altho they did a great job of ignoring us as we checked out and waited for our ride to the airport. Now that I am home and beginning to feel better, I am following up so no one else has to experience this dangerous place.
MY ADVICE IS DO NOT STAY HERE. MOLD EXPOSURE IS EXTREMELY HIGH.
I have attempted to contact the health department, and have yet to speak with an actual person. I have today called corporate office for Aston Aqua, the owners of the Pagoda Property and await a return call.
If you’re served by Carlos Acob you will be in great hands!
sia g
(Devonport, Australia)
We flew in from Australia at 6:30am and even though our room would not be ready till 3pm, Carlos looked after us and we were able to get a room at 10am. After a 9 hour flight with 2 kids, this small gesture was AMAZING! He made the check in experience quick and easy. My daughter had a virus and vomited on the bed... the cleaning staff fixed our bedsheets straight away and we are so grateful! The staff are friendly and we come here all the time because of our experience. 100% recommend this place if you have small children!
Kudos to Carlos Acob and Suki K! We are here for two months and the staff has been outstanding and helpful.
Diana H
Older hotel. Elevator service could be better but kitchenette servicable and building is clean and quiet. Staff is very accomodating. Good location for shopping and long term stay. Not close to the beach but travel is easy.
Old Hawaii Charm with wonderful staff and service...
Amy E. F
The Pagoda holds a sweet memory for me, but it needs renovation. The staff was wonderful! The rooms need new towels...they were a bit stained.
The koi are beautiful!!! I enjoyed spending time sitting and watching
Enjoyed a satisfying stay!
Slick_ADR
From the start, staff was very friendly, especially Mr. Carlos Acob! Shout out to this front deskman! 👏👏
The room was kept tidy and clean by housekeeping and we didn’t find anything like hair left in the sink from previous guests as some of the locals commented when i told them where i was staying.
Locking myself out of my room was not intimidating or anything since the security was willing to help and understanding.
The movie rental kiosk is pretty good since it has some recent movies and even a very sparse selection of video games.
It was definitely a pleasant stay and a good cheap place to have if you’re just looking for a place to sleep and stay.
Only thing is the towels weren’t always replaced for everyone since it was a 3 person rental. But everything else was great!
We enjoyed our stay in a suite here. The bed and sofa-bed were comfortable and it was nice to have a closet to stow some of our luggage. The bathroom was spacious with a huge walk in shower and plenty of extra towels for the three in our party. It was relaxing to sit in the lounge area near the pool. Staff is super friendly and helpful.
Authentic, beautiful Hawaiian hotel
Jessicacarlin
(San Francisco, California)
This hotel really made my recent trip to Oahu. Honolulu is not my favorite spot since the area is too touristy, BUT I would happily go back now that I know about the Surfjack. The rooms were modern and very comfortable will all the needed amenities including a mini fridge, free snacks, great water pressure in showers, super comfy beds, and very strong a/c. The location is also ideal for getting around and I was able to take the bus from there to beautiful hikes including koko head, hanauma bay, and makupuo lighthouse (took uber to lanikai). The common area is really nice- great spots by the pool, trendy little shop, and the restaurant is awesome. But, by far, the best part of this hotel is the staff. They were all so genuinely kind and helpful. I was there over Thanksgiving when could not get to family due to a snowstorm, but I felt so welcomed by the people there. They helped give advice for all the hikes, let me know great way to rent a car, and assigned me a perfect room. I was always greeted with smiles. Everyone there was great, but special thanks to Tiki, Whitney, Justine, Sai, and Kai. I am sorry if I missed anyone. Very grateful and can't wait to return.
Cute boutique hotel
LFPtraveller
(seattle)
We really like the vibe of the hotel. It’s not huge. Staff people are friendly. The lobby is open to the street, pool and bar area. The pool isn’t big but I hardly ever use the hotel pools - we are in Waikiki where the ocean is beautiful! The beach is a little bit of a stroll, maybe a 7 minute walk. I like that they have fresh brewed coffee in the bar area in the morning. You can sit near the pool or take it to your room.
I am big in to saving the environment so really appreciate the big bottles of shampoo, conditioner and body soap in the bathrooms. I LOVE that the hotel provides reef safe sunscreen by the pool. I wish more places would do that.
We were in a two bedroom unit. It is spacious but our bedroom has a door that can connect to the room next door to make it a three bedroom. The door is not thick enough to keep the noise out. We could hear all conversations, television, alarms going off, papers shuffling - everything. It sounds like it’s only one door. It needs two and maybe some sound damper in between.
I spoke to the desk upon check out. They said they are working on sound dampening. Plus they said next time I could call directly to ask for the true two bedroom.
This was our second stay here and I would definitely stay again.
A central, welcoming oasis
GeriatricGapyear
Having travelled extensively throughout the states over the last couple of months, Surf Jack was our 15th hotel. Accordingly, we have received a variety of welcomes and stayed in many different rooms- some we would choose to go back to, others we couldn't wait to leave and then there was this place...
The welcome we received from Tiki, the guy in reception, was genuinely warm. He was friendly, professional and the whole checking in process was slick.
Our room is small, yet perfectly formed and chic, with all the amenities us seasoned travellers hope for.
The food menu in the Mahina & Sun's, onsite restaurant, is again small, so not over-facing, yet it's packed with delicious and local fresh products. All of our meals have been gorgeous and the wait and bar staff are knowledgeable and laid back, in a good way.
There are bikes for use whilst you're here- my husband borrowed one to get to a cross-fit class about 10 minutes away. Meanwhile, I chilled by the pool.
We both wish we were staying for longer than the 2 nights planned and would highly recommend this place to anyone who prefers a cosier vibe rather than the many impersonal tower block hotels to choose from in Waikiki.
Home away from home
Flyer29281855491
My husband and I stay here for a week at a time four times a year it is our absolute favorite place to stay and highly recommend. The food and the restaurant is amazing the staff is so friendly and welcoming. And I love all of the great smells!
This was an interesting find, for sure. Once we were checked in, we went to the unit and went upstairs to check out the bedrooms. The master bedroom bed looked like someone had been sitting on it, one of the pillows was not in place with the others, and my first thought was that someone else had been sleeping in the unit. It made me very uncomfortable. We immediately flagged down a maintenance person who said that the entire unit was indeed ours and that no one else was renting it with us. The unit has a great kitchen but some of the floors looked like they were not cleaned properly. Also, the entire place was extremely sparsely appointed. No lamps in the living room, rug under coffee table looked unclean, no windows in this unit, except for a window in the bedrooms, felt like a cave. It served our purpose but I would not rent here again.
A wonderful property
Lorraine B
(Little Rock, Arkansas)
When we arrived, we were pleasantly surprised by the spaciousness of the townhouse. We each had our own room and bathroom. The kitchen was spacious and comfortable. We really enjoyed our stay!! We’ll definitely be back to visit in the future!!
Vacation with my family
44tripashkar88
(Dearborn Heights, Michigan)
The space is great, the location is great but the service is bad below my expectation.
We have to was our own towels, every day we have to ask for coffee and shampoo, we have to throw the garbage , no towels at the swimming pool They don't clean the condo, they don't even come inside. We were not happy, we knew it is a condo but i was expecting some type of service , yet they charge us $90 cleaning fees
Home from home
193MandyR
(Prague, Czech Republic)
We just arrived home after 10 fabulous nights in this 3 bed town house, we all loved it. We stayed here two years ago and liked it so much we returned and it didn’t disappoint.
Check in was super quick and easy, on arrival at the house the carpets were still a little damp as the whole upstairs carpets had just been cleaned so the house smelt clean and fresh and they dried in no time so not a problem.
The only downside was the fully equipped kitchen was actually barely equipped, there was a kettle, toaster, microwave, coffee machine, super large oven / grill but no utensils, not even a baking sheet or spatula/ wooden spoon. So couldn’t cook a home made meal, had to use a carving knife to take a pizza out of the oven!
On the plus side it’s great having a large washing machine and drier.
It’s a lovely little gated community, there is not much outside space just a tiny paved area at the back but no garden furniture, it was too hot on our visit so we were happy indoors with the aircon.
Great pub/ restaurant 5 mins walk away Millers also a Chillis, Publix 10 mins walk and a pharmacy.
The traffic was a major problem during our stay, Disney is 20 mins drive but took 90 mins!!! The I4 is super congested at this junction for no obvious reason. We took lots of different routes to try to avoid.
Overall loved it and would stay here again.
Great place!
Jennifer B
We stayed for a dance competition/convention and the unit was exactly as described and pictures were accurate. I must say some of the reviews concerned me a little but we arrived and were pleasantly surprised at how nice it was. We stayed in unit 8125, which was very close to the pool, clean, and had everything we could have needed for our stay! Arrival and access was easy, communication was perfect! Thank you for the beautiful property to help ease the stress as we created family memories!
Me and my family recently stayed here for Thanksgiving week. Great customer service! Located at the end of a very dark road. Publix, Miller's Ale house, Red Robin 7'Eleven and a few other eateries are within a 5 minute drive. Beautiful pool and pool area. However, my cousins' book bag went missing and was found in totally different location and we were advised that its people that "LIVE" there and it could have been one of them. The condo to look at was nice but uncomfortable due to old furniture in both my 3 bedroom and my parents 2 bedroom condo. The toilet in the master bedroom continued to run unless you jiggles the handle a million times. Beds were VERY uncomfortable. This resort just fell way below our expectations. I won't be back... we always stay at the Liki which is ALWAYS A+ decided to try something different and was highly disappointed...
Bad check-in experience
Evylynn C
We arrived in Orlando early morning on Nov. 4th. We thought we would take a chance and find out if we could get early check-in. When we arrived at the resort around noon, they had a room ready for us (so they said).
We had booked a one-bedroom suite. They put us in a two-bedroom, which wasn't so bad, but the room was not ready. Beds were unmade, there was garbage everywhere and towels on the floor.
We went back to the front desk and were given an apology and told that they would send housekeeping immediately. They also told us that there were no 1 bedrooms available so they upgraded us. They also charged us a one-time housekeeping fee that was only supposed to for 2 bedrooms and up. We didn't think that we should be charged because we booked 1 bedroom and they upgraded us. We were told that they would have to talk to the manager about that.
Anyway, went out for a couple hours to let them clean the room, but when we came back it still wasn't clean. I called again and was told that housekeeping said that they had cleaned the room. Really?!? I was sitting in the dirty room and they were telling me this!! (Not impressed) Housekeeping showed up while we were there but at that point we were offered a different room. This ended up being a 3 bedroom for 2 people. Too much space for 2 people, but they did end up waiving the housekeeping fee.
The room was very nice and we ended up enjoying the week there, but we were disappointed that we didn't get follow up call confirming that the room was okay and that we were comfortable.
Although it was very clean and the pool area was very nice, we weren't impressed with the Customer Service.
Fraud Disgraceful practice - avoid
Anthony B
(Carvoeiro, Portugal)
Like a number of others have posted we Checked out and came home 27th August then on 3rd October we had a charge for $1073 which is over £800 - I called the resort directly, they fobbed me off (Lena - disgusting attitude) put me through to the corporate office which she knew full well was closed, so I called her back and she hung up on me claiming "I didn't make the charge". Avoid these guys they're crooks - if you've ever stayed here cancel your credit cards immediately if they've not already scammed you.
An Amazing Staycation!!!
sommer4_2020
My family & I would like to thank Tuscana resorts for an amazing Staycation trip. I personally would like to thank staff member Ms. Stephanie for her professionalism and outstanding customer service skills. She took care of our Reservations and got us the best rate in town!
Special thanks to Ms. Abby. She made the check in process very fast and smooth. Also, Ms. Nicole made sure we had the items we needed in our room w/o a long wait time.
This vacation was truly home away from home. I would absolutely recommend this resort everything about it was perfect!
Thanks again Tuscana!!
Harris
Avoid Avoid Avoid
USJAX
If I could give this resort a zero I absolutely would. I've vacationed to the Tuscana 2 times before but I guess 3rd time is the charm. Sheets and couches were stained, fridge and freezer were broken, overhead lights were out, no on call maintenance at night, toilets barely flushed, and to put the cherry on top - our key card reader on our door was taped on with electrical tape and we were locked out at midnight after visiting the parks and the "security" guard gave attitude while he had to break into our unit. His response to us asking what the protocol is if he is unable to get in and was no answer. I'm a bit shocked at our experience and the lack of professionalism.
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