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jsecmf (Oro Valley, Arizona) 10/20/2021

Service is good. Parking is ok, however daily charge of $30 is quite pricey. Hotel rooms appear to be old, need to upgrade kitchen appliances, bathrooms need vent and new amenities. Hotel room door looks old. Curtain inside hotel rooms are dirty with stains. Bed is comfortable. AC works well, not too noisy.

35luism (Lakewood) 09/03/2021

A wonderful hotel managed by great staff. Unfortunately we encountered noisy tenants in the adjacent room. This scenario was not resolved. I do strongly recommend this hotel due to its affordability as well as location.

sarahovelsen (Honolulu, Hawaii) 08/28/2021

Amazing. I liked the staff and room and fridge and got a free upgrade and theyre so Nice i love them all. Its so central and everythings so close especially the beach which is so Nice and the location is the best

jwapsych 08/25/2021

I had an excellent stay. I want to especially thank and ask Tripadvisor to commend them personally for the service of Meryknoll and Tracy who helped me have a relaxing and excellent stay. Meryknoll responded to my needs to have better accommodations for the what I had to do during my vacation and responded quickly with help and moved me to a room location that accommodated my needs. I want to thank them personally, especially Meryknoll for her excellent customer support and service. I will definitely stay again at EWA HOTEL given the welcoming and support of the staff like Meryknoll and Tracy and I am more likely to use Tripadvisor for my travel needs. Thank you for a wonderful stay! John W. Adams 716-860-8392

419damali101 (Newark, New Jersey) 07/11/2021

My sister and I stayed here to celebrate my 50th birthday Pros: Great value for price!!! This little no-frills gem is super close to Waikiki Beach and has 5 AMAZING food trucks right outside your door. There's no bells & whistles or pool, but that's exactly what I wanted...somewhere clean and safe to keep our stuff while we explored Oahu for the first time. One perk that is included (that we really enjoyed): you can show your room key at the Honolulu Museum of Art and get free admission..its $20 otherwise Con: We had to be moved twice during my stay because in one room, there was no hot water in the shower and in another room, the air conditioning unit was malfunctioning and leaking water. Maintenance of rooms needs to be improved. Other than that, we had a fantastic stay. All staff were friendly, helpful and responsive to requests. We were provided with an upgraded room once we had to move a 2nd time. I would recommend to others to stay here. Check their website for deals/coupons

robertthomas2021 (Auburndale, Florida) 07/18/2021

I have been staying here 3 weeks a month since the end of February. The condos and houses are always clean, the staff is great and more than helpful. I have never had 1 complaint and will continue to stay here whenever I come to town.

Acengic 06/24/2021

Our vacation with family was very nice however we did have some hiccups. 30 minutes before our check in time we received a message saying that we were downgraded which was a big deal because we were traveling with 14 people. They try to accommodate us into town houses versus the one original and we made it work but that’s definitely not what we signed up for. We had to check-in In a completely separate subdivision from where our townhouse was. Then when I receive the paperwork it didn’t show the address to where the townhouse was so we were driving around aimlessly. Once we got into the townhouse there was barely enough dishes. No remote controls in two of the rooms. All in all we had a good time with our family but there was definitely room for improvement

Dean M 06/18/2021

I had a last-minute cancellation and Letty at the front desk at Tuscana was so helpful I wish there was more Personnel like her highly recommend staying here very conveniently located reasonably priced very spacious rooms pets permitted we'll stay here again

jadakaysmith19 (Philadelphia, Pennsylvania) 05/28/2021

I won’t be ever staying here again for multiple reasons. When we showered, the water would leak out of the ceiling lights downstairs in the living room, preventing us from turning on the light or using any electrical equipment within that area out of fear of being electrocuted. The bathroom cabinets had stuff on them, the vents were covered in dust, the toilets flooded. We were left with 1 giant trash bag and 1 toilet tissue per bathroom and some of the tissue rolls were USED! I use the bathroom a lot and have a sinus problem so tissue is very much needed. The front desk never answered their phone when I tried calling about the electrical issue and I called 4 times. The toilets flooded everyday, we found straight brown hair on the bed and both me and my partner are African American with curly hair. The front desk employees had a bad attitude and vibe. They never smiled.

FrankVal2021 05/17/2021

Very disappointed in cleanliness of unit, availability of towels at pool, and quality of pool furniture. Carpet, blinds, and screens in unit not cleaned in years apparently. Mattresses old and tired. Incredible how far down hill this property has gone in 2 years. Vanessa at check in was great!!

coquicoqui2021 (Orlando, Florida) 10/23/2021

Small pool but other than that my wife and I are very pleased with our stay and accommodations. This is a part 2 of our belated honeymoon as well as my birthday. Great pictures, great people. We would have given this property a 5 had the pillows been more comfortable but other then that we would come here again.

BruceMesa_Az (Mesa,Az) 10/14/2021

My Wife and I just returned from a 3 week stay at the Kaanapali Whaler. There's only one way to describe this ocean front paradise. It's the BEST! The location is perfect. Situated directly on Maui's world class Kaanapali Beach, and just steps to the upscale shopping and dining playground of Whaler's Village. The Whaler is famous for it's comfortable rooms, each with fully equipped kitchens and stunning views form spacious lanais. The grounds are quite and manicured to perfection. The beachfront pool is the perfect place to listen to the surf, watch rainbows, and make new friends. The very best of the Whaler is the staff! The pool staff and concierge is legendary. Joseph knows the island like no one else. If you need a tour, reservation, or local info, he's the one. Marc, Manny, and Samu keep everyone loose and happy. Everybody has a smile and the Aloha spirit. The Bell staff, the front desk, and the smiling faces of all the staff members make you feel instantly at home. We keep coming back because the Kaanapali Whaler is the BEST!

teri388 10/11/2021

The Whaler is an amazing Condo--the best in Maui!!! Every aspect of staying on the beach was perfect! Thanks Whaler for an unforgettable experience!! Aloha and thanks for keeping us safe during Covid 19!

darryllundeen 10/11/2021

Amazing location and staff. I have stayed here twice now and will definitely be back. The view from the balcony is amazing. The suites are very comfortable and clean. The staff very friendly and helpful. There was some construction happening which made it a challenge to relax during the day but otherwise everything was wonderful.

ejfmaf (Leominster, MA) 10/03/2021

Whaler 1202 is the penthouse, facing west (Sunsets) and north ( north Ka’anapali and Kahana). This “stack” at the Whaler has unobstructed views. You aren’t looking across a courtyard into other peoples windows. 1202 is beautiful inside with local artwork and unbelievable bathrooms, marble floors, ocean views from the bedrooms kitchen LR and dining areas.

cmunds 10/25/2021

Overall very nice condo. Had an few problems but nothing to serious. I will stay there again. The most important aspect of the place is that they have a beautiful pool but don't appear to heat it. That would make our stay much more enjoyable.

nicholewebb (Myrtle Beach, South Carolina) 10/21/2021

After driving 10 hours, when we got there we couldn’t check in. There is no one at the desk. You have to wait for some sketchy “security” person to bring u a key. Then u have to go back the next morning between 7 and 11 am to check in. Well we were going to Disney. A HUGE inconvenience.

r0bertgi0rdan0 09/10/2021

Location is Awesome. room could have been better. i have stayed there several times and this was the least impressive room that I have stayed in there. I would definitely give them another chance since I have stayed there previously with success.

Damarys R 08/19/2021

Our first time there my family and i loved it pool was awesome will definitely recommend family and friends very clean comfortable very friendly staff will be visiting again awesome place!!! Thank you!

msharpe2021 08/18/2021

I was very disappointed to find that the "Resort" that you refer to is really not a resort but rather a property manager for individually owned condo's. The room we had was fine, however, the room above us which was an Airbnb and the guest were partying until the we hours of the morning. I brought this up to the staff however nothing was done as "you" don't manage that property. There was no ice machine on premise which I found very inconvenient and there were no ice trays in the room. The common areas were acceptable. I thought the girls at the desk did a fine job however, I would not recommend this to anyone simply because you have no control as to who your neighbors are.

dylanhN9004PK 10/20/2021

I will get the only positive part of my experience out of the way first. The concierge was the nicest person I’ve ever met. That was it. We were swayed by low rates for this hotel. (~$400 for 7 nights). After all the taxes it came out closer to ~$750 dollars. Still a really good deal for 7 nights in downtown Honolulu on Waikiki strip. When we checked in the the first night we realized we were staying in something worse than a motel six but paying twice as much. We decided it wasn’t worth it and we would pay double what we payed to stay somewhere else. Checkout and cancellation was smooth until the debit hit my account. Over $200 dollars in hidden fees for staying one night. It literally can’t get worse than paying $125 dollars for a cleaning fee where we didn’t even do anything other than use the bed to sleep in. Not to mention a $65 dollar “room charge” like we didn’t already pay for the room ??? All in all I dropped 300 dollars to stay in a rundown, wanna be motel 6 for one night. If you thought that was bad enough, they have the nerve to ask for $30 dollars a night for parking underneath the hotel that holds 15 cars max for a hotel that I would assume could have well over 200 people in one night. Never again would I pick this place to stay, even if they offered me to stay there free.

ksuzuka 08/23/2021

This is an older building and not fancy but it is clean and comfortable and the staff were very friendly and caring. It was perfect for my post-travel self-quarantine and came to feel like home away from home.

AlexWebb69 07/15/2021

Of all the places in Waikiki I could have picked to stay at, I made the mistake of choosing this hotel. The rooms were gross, the furniture was stained beyond belief, I had to put a towel down on the couch before I sat on the crusty cushions. Security is a joke, my car and another were broken into in the hotel parking garage and the "guard" had no clue it happened and provided barely any help. The rooms were not cleaned during our stay because of covid, even though every other hotel was still providing maid service although they did take out the trash if you left it outside of your room. I will never recommend this hotel to anyone and I will never stay anywhere near this place if I ever return to Waikiki.

tka002 07/09/2021

This hotel is affordable and clean and staff are helpful! It’s small and doesn’t have many amenities, but we were just looking for a place to sleep and rest as we spent the days out exploring the island. If you’re looking for amenities or a fancy place to stay this is not for you, but if you need a good and affordable place to stay this is a great choice!

939jonz 07/01/2021

Amazing experience. Nicole at the front and the house keeping staff were wonderful. The bed, linens, towels, and pillows were so relaxing. The AC was a welcome relief with an economical feature. No issues with WiFi or cable. Also the pool and lounge area is great. Close to a lot of things in Waikiki and walking distance. Service was good.

Sasha R (Atlanta, Georgia) 10/12/2021

Me and my fiancé went to Waikiki for a family vacation a week ago. While staying at the AP we saw and killed 4 roaches in our room! The hotel appeared to be old and gave motel vibes, not as we expected. This was our first time in Hawaii and the hotel just didn’t meet our expectations.

P1204H (Atlanta, Georgia) 10/11/2021

We booked a partial view not realizing we would literally be able to see a very small view across the street between other hotels of the ocean. As someone stated in an earlier comment the hallway is slanted and weird and the rooms were a little dated. The carpet in our room had a red stain in it (hopefully it wasn't blood). Last, the morning of checkout, the sanitation workers came at day break to dump the toilets in the receptacle and woke us up. The sight of the toilets and soiled mattresses when you walk by the hotel which is on the maintain strip was a eyesore; there must be a better way to hide the trash prior to trash day.

Yvette Y (Hauula) 10/07/2021

Stayed for the weekend to celebrate the life of my cousin with family visiting from the mainland. The front desk service was good and pleasant. Everything went pretty smooth. I wish there were security because anybody can access the hotel at anytime.

J8820ZOed (Yorba Linda, California) 09/06/2021

One of three elevators has been broken for over a year which leads to very long waits to get to lobby. My room alarm clock didn't work and when I told them about it, they didn't have a replacement and wouldn't remove it. I asked for a water and was sent to the vending machine on the seventh floor and found a "out of order" sign on it. The printer in the lobby was out of order for my entire stay and they had no plans to get it fixed.

cylaguardia 09/06/2021

I enjoyed my stay here at Aqua Palms Waikiki. It was in close proximity to all the places in Waikiki we wanted to go to. There were plenty of parking spots to park our 2 rental cars. The staff was friendly and hospitable. And the room was very decent. Will definitely book again in the future.

suepD1032GW 10/16/2021

Call for reservations and Joseph is the hotel reps that was very friendly, giving tips of how and where to visit , explaining to me how to get around Waikiki area and nearby attractions, Joseph was very helpful and friendly he make sure to explained to me what I need to do for check in and how to get to Aqua Skyline. Overall my stay is an excellent stay , the night view is amazing, will surely come back to visit again.

likuonetupouata5 (San Bruno, California) 10/12/2021

Was surprised about the location close to everything shops, restaurants, including the beach, loved that the parking was in the same building the room was very nice and very clean the staff was very friendly n the check out was great which I did on a touch of the button

tyspencer808 10/11/2021

Conveniently located. Nice rooms. Overall great stay. Went with my family, and will definitely be staying there again when returning. Friendly staff. I really like that there is security that is there 24/7.

Anita B 09/12/2021

Fantastic Service by the Front Desk Personnel..Especially Jaime! Great Location to all sites . Mini Mart on the 6th floor..The Panaramic view is awesome...Rooms are spacious...I highly recommend as this is our third time staying at this location ..

mdaneshvar 09/06/2021

My friends and I stayed at Aqua Skyline resort in Waikiki during our Oahu trip in September 2021. The room was fantastic and the view was epic since we had a room with a high floor and a view of Waikiki beach and Diamond Head. The room we stayed in was a 1 bedroom suite and it was nice to have a kitchen to cook breakfast daily before our excursions. The staff was very friendly, attentive and helpful. Tamar and Jaimie especially gave excellent customer service. Definitely highly recommend this hotel if you want a good location and great views. Mahalo!

Hawaiianteinei 10/19/2021

Our stay at the Aqua Oasis hotel was amazing and awesome. We had the best service from the time we walked into check in until we checked out. Our housekeeper Aida was amazing and so was our vallet Micheal. I would also like to shout out to the management, they don’t always get the recognition that they deserve. Evelyn and Clifton lead an amazing staff, thank you for your leadership.

Y9795LUmickm 10/03/2021

Awesome hotel…just what we needed for our family. Mike Preddy and the whole entire staff were so friendly and very helpful.. I can’t wait to come back. The breakfast was a great treat to start the day. The food was always fresh and filled with muffins and bagels. Coffee and juices were awesome!!

24thetrave (New Mexico) 10/03/2021

Aqua Oasis is a hidden gem, a few blocks from the beach, and a shorter walk for all the shops, a block and half from the trolley stop.The staff her was FANTASTIC from Rachel and Renee at the front desk to the valets, hey Mike and Mark thank for alway having our car ready. Renee thanks for the ice every evening. Thank you Angelina for alway having the room nice and clean and ready. This is really a great ,quite hotel a block off the main drag. Their pool is nice and my wife love the swing chairs. Having two washers and dryer’s is a great convenience. We love the coy pond. Breakfast is great , and plentiful for a continental breakfast, loved all that juice. Having a balcony on every room is nice for setting out late evenings. This is really a Hidden Gem, so glad we found it.

T5591JCjessicav 09/22/2021

I decided to visit this lovely hotel in Waikiki for a mini vacation, and I must say that I had an extremely pleasant visit. When I arrived, I was able to use valet to park my car, and then Clifton assisted me with checking in, which was a smooth and quick process. My room was very tidy and spacious (special thanks to Analyn for keeping my room neat and clean during my visit). I was able to enjoy the on property swimming pool and sauna as well, both were very clean and not too crowded. They also offer a complimentary breakfast every morning, which myself and the other hotel guests all enjoyed daily. Since we are in a pandemic, I appreciated the hotel’s efforts to keep all guests safe, with signs and hand sanitizer placed throughout the hotel lobby and property. Overall, if you are looking for a place to visit with a great location in Waikiki, endless hospitality, and lots of aloha, I highly recommend visiting the Aqua Oasis! I look forward to visiting again in the near future.

jorgeroadtip20 (Campbell, California) 09/21/2021

Family of five, kids ranging from elementary to high school. We wanted a place that didn't need to have the fancy slides and kid-safe pools. We had fun at the beaches and hitting local spots, so we wanted something near Waikiki and a place with parking. Aqua Oasis was exactly what we needed and we had a great time. We loved the staff, the guy in the front who handled a lot of requests and our parking, Michael, he was great. We always got our car in a timely manner. The room was no-frills and was clean and had a fridge (we got a junior suite). Enough space for all of us and the wi-fi worked fine. Walking distance to the great food around Waikiki. Marugame Udon is just a block away. Waikiki beach is an easy 8-minute walk. Plenty of restaurants to hit or get takeout from. Nearby is Shimazu Shave Ice, I would recommend that. All in all, we will be staying here again.

P2687EHlaurad (Watsonville, California) 09/21/2021

The resort was ok main bedroom had no air conditioner had to request a fan. The one bathroom is very outdated old furniture and a foul smell. You need to take out your own trash and clean up. Overall it has a pool and beach accessible and BBQ area.

mdigtravel (Redondo Beach, California) 09/15/2021

Although the property is well located and the oceanfront unit had a stellar view, the unit was not clean nor well maintained. The drapes were dirty, many fixtures were dusty, the dishwasher racks were rusted with sharp protruding pieces, the bathroom was not very clean, and the unit throughout had missing ounces of molding with rot. The unit was also advertised with a/c, but it was only in the living room the farthest from the bedroom, so it was difficult to get the bedroom properly cooled.

stensruder 09/02/2021

This place was excellent!! We Stayed in the 3 bedroom ocean view condominium. The view was absolutely breathtaking. There was a easy access walkway straight down to the beautiful ocean where the water felt amazing. !

denbob1010 08/23/2021

We loved our stay here. The unit was totally updated, and gorgeous. Right on the water, with forever views. Super comfy bed - and the unit was fully air conditioned too! It's true there is not much of a beach, although there WAS sand when we stayed there (which I understand is pretty unusual) - but the ocean access was easy, and having lounge chairs on the lawn right by the water was better than laying our towel on the sand! We just can't say enough good things about how perfect our stay was. Wish we could have stayed longer!!!

sshernandez1012 08/14/2021

My 4 friends and I stayed in one of the condos with 3 beds, 2 bath, and full kitchen. We had a beautiful view of the garden pool and ocean from our balcony. The location was perfect as it was on the water, close to grocery stores, gift shops, and places to eat. I would recommend this place to anyone staying in Maui!

Phyllis S 09/03/2021

Great location. Well-supplied kitchen. No cleaning services during your stay so you must wash your sheets and towels, sweep and vacuum and then $165 for the next group. They have multiple complexes and you don’t know where you’re going to be placed. Our assigned pool was closed for 4 days. Note they’ve eliminated the bed size choice (Queen or King) when booking!

adrienneh492 08/30/2021

We have stayed at the Aston at Poipu Kai three times over the past 2 decades. Our most recent visit was during the summer of 2021. We keep coming back because it is a beautiful spot! The condos are clean and comfy with all of the basics. The grounds are well maintained with great pools. The location is great if you're looking for a good home base from which to explore this incredible island. The staff has always been very helpful and hospitable. The manager, Ron, provides an informative and thorough lesson on his passion, Kauai history. He shared his personal artifacts with our family and helped give us a much deeper understanding of the story of Kauai. If you like history and want to hear from someone who is a great story teller, I would recommend this complementary opportunity. We can't wait to return!

I8229SDgregoryd 10/10/2020

We actually visited in September of 2019. The hospitality was superb. Beautiful views. The manager Ronald has collected native artifacts and gives a “free of charge” history talk about the artifacts and the culture of Hawaii. History lovers will love learning about the local culture!

Nonya123456 02/17/2020

Stayed in 511, dirty, outdated, and smelly. Upon arrival, kitchen counters were dirty, appliances sticky, hair all over bathroom as if not even swept, much less cleaned. Wondering if the “cleaning fee “ is simply an extra a pocketed fee. The font clerk was less than welcoming, and I was Charged another $290 at check in after “pre-paying”.... the total ended up being more expensive than our previous 4 nights at Aulani on Oahu (beautiful, clean beach front resort with amazing beach, wonderful service, and did I say clean??). Everything was outdated & dirty; not to mention the nasty sheets. I was itching to get home literally - as this was the last leg of our trip. Not the ending relaxation I had in mind. Eek!!

S4084BWsteved (Federal Way, Washington) 01/20/2020

We stayed at the Aston Poipu Kai and had a few challenges, rental car hit in parking lot and other things, the first 3 days of our 11 day vacation. My wife was ready to buy a ticket home. We told Takara Carreira about the issues we were having and she took care of everything. It was amazing. She made our vacation! The extra effort that she put in for us made this an amazing worry free trip. We will return because of the customer service we received and the accommodations. Thank you Takara!

msturman11 (Chicago, Illinois) 10/13/2021

we had a one bedroom suite. very comfortable and close to my daughter's college. Staff were kind, welcoming, professional, and helpful, I would highly recommend this hotel if looking for a downtown location.

GaryE1397AB 10/11/2021

Restaurant still not operating so it made getting something to eat at later times an issue. Management/security very friendly and room had a comfortable bed/clean bathroom/clean kitchenette and a great view.

ccrouch2021 (Salt Lake City, Utah) 08/25/2021

Questionable neighbors sleeping on the street, pay for parking that was on the uppermost floor of garage, no information on where I should park or where the garage was located. I needed to call the hotel. Out dated finishes in lobby, corridors and room. The room smelled like smoke so much I would have changed rooms but I checked in too late. No gym. Pool area not acceptable. I would not return or recommend.

Bruce B (Berkeley) 08/21/2021

Staff great but property needs some attention. And we'll see what they do about the overbilling. Roaches in kitchen. Location ok if you want to be downtown, which is a different kind of place from where the beaches are. But good for getting buses.

Trudy W (Annecy, France) 08/03/2021

The Aston At The Executive Centre is a great hotel. Good location, very clean and extremely friendly staff. Very attentive to our needs. Transportation was easy to access. Close to shopping and restaurants. Exceeded our expectations. We'll be back.

BostonTravelerBoston (Boston, MA) 10/19/2021

Maui Banyan #T-304. Oct 2021. 14 nights, party of 8 - 4 adults, 4 boys ages 4-11. Rented via Maui Condo & Home, who were fantastic. We loved it! Great location, very nice pool areas (2), very clean, the condo is very roomy (plenty of space for 8). The 3 bedroom beds were awesome; the pull-out bed was not as comfortable but still good & just fine for the 2 young boys who slept there. Very well stocked condo, A/C worked great (3 window units, each on a 6hr timer...initially seemed like it would be an issue, but it was not), washer/dryer was awesome (takes big loads), great dishwasher. If the building had an elevator (we were on 3rd flr), and was the first rather than last building in the complex, I'd have nothing left to suggest for improvements. Except maybe beach towels...we bought quite a few at the ABC Store ($14ea; per Maui Condo's suggestion), but seems guests wouldn't steal beach towels any more than they'd steal regular towels (or the beach chairs, or the beach umbrella, or anything else in the condo)...so why not supply them (I'm directing my comment to the Owners)? 5 or 6 beach chairs & beach umbrella supplied in the condo (high quality for all). We found the condo unit to actually be roomier than it appeared in the pictures - usually we find the opposite. And, the staff provides generous amounts of initial stock for paper towels, toilet tissue, soap, dishwasher/laundry detergent (and people leave the extra they may have bought)...we've rented other condos where such initial provisions were disappointingly skimpy. TV situation could use some more detailed explanations, esp as there are 3 or 4 remotes next to each TV. I'm reasonably familiar with all the variables that users might mess up, like changing to an incorrect input or changing screen parameters...but those who aren't could be a bit lost if the previous user had hit a few wrong buttons. Also, the Spectrum cable system could use better ways to ID HD stations vs SD stations broadcasting the same content...took us a while to find HD channels for the football & baseball games we wanted to watch. But we didn’t use the TV’s much – we were in Maui! Kamaole Beach Park II - right across the street - was perfect for our grandsons, ages 4, 6, 9 & 11. 5-6 minute walk from the condo, very nice beach. Waves big enough for kids to play in (0.5-2.5ft), boogie board & body surf a bit but (except on a few windy afternoons) not big enough to be too dangerous (always with proper close supervision of course). One day we went down to Makena Beach, 10 minutes away to the south - big mistake, we left after 15 minutes. Big, dangerous waves (4-8 footers, breaking right on the sharply sloped beach), got extremely windy a few minutes after we got settled to evaluate the situation. This is no place for kids, and on that day was no place for anybody...in fact we heard later in the week that an adult swimmer died that day in the surf. The gentleman there who supervises the required car/per-person payments (quite high!) should be advising all people of the dangerous situation BEFORE they pay - especially those with kids. As we were leaving we told everyone we saw coming in with kids to turn around. The kitchen has more dishes/glasses/cups/utensils/gadgets than you could expect, all of a very high quality. Even such things as tupperware, coffer grinder & esp/capp machine. Great kitchen. More towels/linens than you could possibly use (esp with a the washer/dryer). Nice balconies off all rooms. And the Maui Condo & Home team was FANTASTIC. Extremely responsive, patient, accommodating (we had to reschedule 3 times due to the ongoing COVID situation). Can;t say enough good things about every single person we dealt with. Recommended outings: The obvious: Drive up to Haleakala, drive the Road to Hana. The aquarium at Maui Ocean Center is terrific (if expensive). The Old Lahaina Luau is terrific - all of our grandsons (4-11) were enthralled by the signing/dancing/chanting/costumes/history & lore. We highly recommend this luau. Lahaina Fish Company is a great restaurant, seating on decks right over the water. Dragon's Teeth/Pointe was a nice outing, up in Kapalua. And we took a day trip to Oahu, to take the kids to the sprawling Pearl Harbor memorials/ships/sub/museums - long day, but a fantastic day. Safeway - 24hr supermarket - about 4 miles away is the best place to stock up on groceries.

ChristineW3076 09/21/2021

What a great place to stay! The Maui Banyan is located less than a 2 minute walk to the beach; and walking distance to many restaurants and shops. We stayed in Condo H103, updated, clean, full kitchen with everything you need, new furniture ~ very comfortable. Loved having coffee in the early morning on the lanai looking at the beautiful plumeria trees in bloom. Very relaxing vacation.

StephiGix 08/18/2021

We booked the Maui Banyan a little last minute so we were worried we may have missed the best places to stay, but there was no need to worry, we loved it! Our one bedroom suite was clean and bright with two bathrooms, living room, full kitchen and large balcony. We were so shocked at how large the space was, it was like our own apartment in paradise. We even had a blender and made ourselves fresh smoothies every morning. The staff were friendly and helpful, there is lots of free parking and the hotel is right across from the beach. Would definitely recommend!

marionfarber 08/09/2021

The location of the property is awesome, directly across from the beach and walking distance to restaurants and shopping. We had a great ocean view from our lanai. The pools are fine, and the unit itself was fine, except that the pullout sofa bed was unsleepable - I had to sleep on the couch, which was less than comfortable, but I got used to it. Next time we'll spring for a 2-bedroom unit.

rafiquehasan 07/12/2021

This is our 1st visit in Maui . We rented this resort for 4 night. We love the resort . Verities of flower plants and easy access to the beach . My wife took lot of picture and enjoyed Maui very much.

cutebb (Toms River, New Jersey) 10/24/2021

the pictures from the hotel was deceiving. they posted pictures with the hotel when it was still in good condition or most probably when it was still new but in reality it’s very old and definitely not comfortable place to sleep or relax. the bed was ok but the sofa/living chair was so dirty to look at that we had to cover with a blanket. and when we came in the room,it smelled something funky.me and my family were disappointed.definitely need an upgrade or hotel total makeover.

mxmxtj 10/22/2021

Great location: just one block to waikiki beach. Clean and roomy standard room. The only problem is the internet connection is not quite stable, but I guess it may vary by room. Overall highly recommended.

ysang2021 (Fremont, California) 10/09/2021

The pull out bed my grand daughter got accident, it’s not safe for kids. There’s a gap between the headrest and the best. The comforter looks dirty and the carpet. The appliances all broken not functional and usable

bobrahle 10/06/2021

This was our 3rd time staying at the Waikiki Banyan. Initially, the property was recommended to us by local freinds who had a long-term rental there. We previously stayed at the Hale Koa in 2015 and 2016 which was exceptional but it was time to go the condo route. We almost cancelled our trip but decided to follow-through with our travel plans even though the Governor pleaded for tourists to cancel/reschedule their trips. We spoke to some local freinds who stated now was the best time to come. Glad we did. It was one of the best Hawaiian vacations. Everything went perfectly and the staff and services at the Waikiki Banyan were outstanding. Cliff and Randy deserve special mention for their smiles, engagng discussions and customer service. They are always great. Pool /Spa areas were open and we could see the staff in the early morning hours performing their regular maintenance to keep these areas clean and safe. The general lobby and other public areas, elevators, parking deck etc were all clean and safe. There are BBQ grills near the pool area where you can grill as well. For a 2+ week trip it is a better deal to just get a monthly parking tag if you have a car. Only a little more than a block from Waikiki's Kuhio Beach. Aquarium, Zoo, Park and shopping all within a very short walk. Great location for families.

mariavT5059RV 09/16/2021

The stay was one of the worse rooms I have ever booked. The condition of the room was very poor. Carpeting had mold on it by the sliding door. Told staff twice and nothing was done. The toaster did not work. Had to get a new one. The toilet you had to hold the lever down for 15 seconds to get it to flush. Really! Somehow as a couple we ended up with twin beds. Wow! The base boards were very worn. No ice maker which would have been ok if we had ice trays, there were none. No baking trays or large baking pans. The fan and light above the stove you had to turn on several times to get them to work. Plastic chairs on the balcony, really for the price you paid, plastic chairs? The staff at times came across like we were bothering them or were idiots if we asked a question that may have seemed obvious to them but not to us. Some of the staff was very helpful, not all! The tub did not drain well. The clock on the wall did not work. The only positive thing we could say about the room is that the shower was great with plenty of hot water. The pool had some white substance floating in the corner, not sure how well the filtration system is working. Also, would be a nice perk if some umbrellas were put out by the pool. We would not recommend staying at your property to anyone. A trip to Hawaii with the prices paid should come with a better room then we received. Only disappointing thing to our entire stay. The room needs a complete upgrade!

ampjune14 (Long Beach, California) 10/11/2021

This is the best place to stay. We've stayed here before and will stay here again the next time we go back. The staff is great, I really liked the area were our room was, close to the laundry and close to the bar next door.

nataliamD1352LE 10/11/2021

The place is beautiful. The staff is always friendly and ready to help. I enjoyed my room as well as the amenities that included like the coffee and the plates and microwave. I was pleasantly surprised with how neat, clean and organized the whole hotel was

Trek428673 10/06/2021

Beautiful property. Free, on-site parking was helpful to have. Current DVD's available. Rooms had a small refrigerator, microwave, Keurig + K-cups, some dishes/silverware, an iron + ironing board, small table. Pool was refreshing, there was a bar outside at the pool and the area was lit up at night with tiki-torches - so tropical! Great views. Within walking distance of a really nice small shopping area (including groceries). Not terribly far from the airport and very easy to get to. The daily amenity fee of $20 was a bit steep. (Why not just make it part of the cost of the room per night??) My main issue was that there are no elevators. Being a bit older with knee issues, dragging heaving suitcases up to the 2nd & 3rd floors was not easy.

DeAnna F 09/30/2021

Condo #324 was amazing. Beautifully decorated. Very clean and everything you need. We have stayed at the Islander on the beach many times and have never been disappointed but this condo was outstanding and it will be our go to condo from now on.

mikewinchatz 09/03/2021

Wonderful return visit to the Garden Island! Kauai is like a second home to me! Islander is so centrally located on the east coast ... wonderful shopping near-by! Staff is kind and appreciative of your presence.

Bettykrocker48 (East Providence, Rhode Island) 10/22/2021

We stayed at the Aston Kaanapali for week two of our vacation. This was our first time in Hawaii and this facility was beautiful. We had a two bedroom suite with an ocean view. We were greeted by a rainbow almost every morning. The facility was immaculate and the staff were wonderful. We enjoyed the pools and short walk to the ocean. We highly recommend the Hana tour. The concierge was very helpful. If you're going to Maui this is definitely the place to stay.

Shelly97060 (Gresham, Oregon) 10/20/2021

We stayed two weeks at the Aston Kaanapali Shores and really enjoyed our stay. We were in unit 412 which had a nice ocean view from the Lani and an even better view from the bedroom. Our condo was a one bedroom with kitchen. The living room had 2 sofas that converted to queen size beds so the room easily could have slept 6 people. The unit also had its own washer and dryer. The kitchen was well stocked with dishes, pots and pans, plenty of utensils, toaster, coffee pot, microwave and full size refrigerator, dishwasher and range. Our unit also had a washer and dryer. The supermarket across the street was very convenient to walk to for whatever we needed and there is also a small store in the hotel. Also, there are filtered water bottle filling stations in the lobby and by the bar so there’s no need to buy bottled water, we just refilled our bottles each day! During our stay the property never felt crowded. We mostly used the pool by the bar and there was rarely more than a dozen people there. It was never hard to find a lounge chair by the pools. The beach out front is nice, snorkeling is fair. However if you walk ten minutes to the south there is a nice beach park called Hanoapiilani Park that has excellent snorkeling and is well worth the visit. We had a really wonderful, relaxing, vacation and we cannot wait to return here. We would recommend this place and plan to stay here again.

reedronald1010 10/20/2021

Shower head sat to low, refrigerator made loud noises without warning day and night. Garbage disposal smelled of rot. Overall Accommodations we’re excellent. Parking was convenient. Pool area was a highlight of our visit.

larrypcull 10/11/2021

Some kitchen tools were cracked or missing, There was no cookie sheet, blender, small frying pan, salt or pepper shaker and the one spatula was cracked and hard to use. The only frying pan caused the food to stick and was hard to clean. A second chair was missing from the lanai and could not be replaced.

JohnnyBoe 10/08/2021

Be careful! The pictures on the website are NOT current. Although magnificent ocean views, the facility, and rooms are in very poor condition due to maintenance. Ask to see a room before finalizing check-in. My family and I initially stayed in suite 302. It was filthy with years of carpet stains and over-painted damaged walls and moldings. Some sliding glass doors were inoperable due to corroded aluminum and/or missing rollers. We moved to suite 602, which was better but still had similar issues. The staff was accommodating but did not appear surprised by the disappointment with the cleanliness and lack of maintenance.

kahealanimakuakane (Hilo, Hawaii) 10/19/2021

We liked our room we extended one more day. The kids loved the pool. The adults enjoyed the ocean view in the morning and evening, I have only one suggestion have a light out the balcony our room didn’t have one, Other then that we loved our trip

micheledU3033NF 08/23/2021

The room size and amenities inside the room were great. Rating themselves as a 4 star hotel is questionable. My 2 problems were (1) front desk person who made us wait outside for 6 hrs with our luggage. I had called twice in advance and asked if they would hold our luggage indoors while we waited and was told yes. That didn't happen. Granted we flew in 9 am and we're told check in was at 4 pm. But she was very rude, and offered nothing for us but the key to use a restroom. The sign on the office said it closed at 4pm, so how people checked in before then was a mystery. Everytime I checked to see if maybe we could get our room soon the answer was always " check in is at 4pm". Then by 3:30 pm we were told 10 min, then another 10 min wait...very aggravated by then. (2) the outdoor furniture was rusty, torn and moldy cushions....not what you expect for a 4 star hotel!! My only other complaint was a not so comfy bed. Checked in on Aug 16th, 2021 in room 215.

crystalrQ3478TY 08/09/2021

We were here for a week and it was in a great location. Easy little walk to downtown and just a few minutes from main attractions. Parking was great. Due to covid we didn't have housekeeping but we had a washer and dryer and dishwasher so we made it just fine. There is a trash chute at the end of the hall since we were in the third floor. The main bedroom was overlooking the ocean and the second bedroom overlooked the street on the opposite side. Nice big balcony and sitting area. Very quiet and clean.

Guide260136 07/29/2021

Quiet and well maintained grounds. Our two bedroom unit overlooked the ocean and the view could not be beat. The unit itself needs some upgrades….the entire apartment had an unpleasant odor, the bed was too squishy, the carpets need to be replaced, and it could use some fresh paint. All of the cabinets were sticky, too. Overall, we really enjoyed our stay and would recommend this to others looking for a quiet property with an unbeatable location.

Vacation562281 07/18/2021

We rented a 2 bedroom ocean front condo and had requested an updated unit. The unit we were given was dated and worn. While the kitchen and bathrooms were clean other areas were not. Most of the unit was carpeted and the carpet was very old and dirty. The couch and love seat were old and dirty with sagging, stained cushions. Our enjoyment of the of the balcony overlooking the ocean was diminished by rusted furniture with old and mildewed cushions. The microwave turntable did not work and kitchen implements were limited. The beds were comfortable and the sheets were clean. The pool area was also clean. Overall it was not worth the price we paid

JJ72LA (San Francisco, California) 10/17/2021

This was our first time at the Mahana. It is amazing. We moved from Honua Kai because our room there had a “partial ocean view” which meant an ocean view if you are standing on one corner of the balcony. We walked up the beach one evening and saw the Mahana and lucked out because they had a cancellation starting the following day. Although it’s next door to Honua Kai, it feels like another world. All rooms are oceanfront with head-on ocean views. It is by far the closest building to the ocean in Kaanapali Beach. When you enter the room there are floor to ceiling windows on the entire west side and all you can see is blue ocean plus Lanai off to the left and Molokai off to the right. And all you can hear are the waves crashing all day and night. It’s mesmerizing. We never wanted to leave the room and especially the beautiful lanai. When you are on the lanai, it feels like you are floating above the ocean. We were in the north building and the construction was done. The south building was under construction but it didn’t bother us at all. If you want a very Hawaiian, very chill, very special property with quite possibly the best ocean views on Maui, this is it. The resort is tucked away at the end of a long private road in North Kaanapali away from the crowds yet an easy walk to the grocery store, Fish Market, shave ice, Duke’s, ABC Store, food trucks, etc. We had no idea anything like this even existed on Maui. We have stayed many places on the island and had great experiences at most of them but this was by far our favorite. The only downside is we were told it’s rarely available and is the most requested property on the island. I also don’t know how much the condos vary from one to the next…ours was on the 10th floor and was stunning.

cdvaldez2021 09/28/2021

From the beautiful sounds of the ocean, pounding on the reef, to the perfect Sunsets every night. This place, you will find relaxation and peace. Great location for anything or everything you need to get or enjoy on Maui. Mahalo Mahana. You are Ohana to us.

Yangon2019 09/26/2021

Very good building with access to beach. Very private location. Kids are happy. Rooms and beds are very comfortable. Good view of course. Staff are very welcome. Very close to Food truck parking and General store. Kitchen is bog enough for own cooking.

tnt4012 (Thousand Oaks, California) 09/14/2021

The Aston Mahana was an amazing place to stay The views are incredible and breath taking. The Aston was quite clean and had a very home like vibe. This was our first staying here and will definitely stay here for every trip to Maui. HIGH RECOMMEND!!!!

DominicEmelio (Maui, Hawaii) 09/11/2021

We love Maui and Aston Mahanna just a beautiful friendly place this is our 3 rd trip here and every time we stay here because we always have an amazing experience n time here . We snorkel here and see turtles beautiful fish as well as manta rays there no experience like it. We will continue to do vacations here for the rest of our lives Thank you for allowing us to share your beautiful island and Aston Mahanna. Respectfully yours The Emelio Family

Cory G 10/11/2021

Shouldn’t have to follow up with someone else after informing staff about the drain in the shower! The female that stayed in the room before me or clean the room left long black hairs on the floor in the master bathroom. Looked as though someone tossed it out of the shower onto the floor in front of the sink and left it, it was a lot of hair

ramonangiesandoval 10/09/2021

Great place to stay,great location and views and staff was outstanding.We had restaurants and bars near by and everything was right on with the COVID-19 situation anywhere you went they were on it,and all the activities were great as well.

313daniw (Millington, Tennessee) 09/24/2021

The Aston Maui Hill was such a beautiful place to stay! We had an ocean front condo that was close to the clubhouse! They provided us with anything we needed help with! The staff was so friendly and the rooms were clean and perfect for a couple trip! They helped us book excursions also! It was located right in kihei so the main road had so many things to do for during the day and night and many beaches nearby! We needed room service cleaning one day while out and they cleaned our room so well! The lanai was my favorite part! It was so relaxing! I absolutely love Maui and the Aston Maui hill! If I come back to Maui, I’ll be staying there!

Olchik (Seattle, WA) 09/23/2021

The resort is located right on the border of Kihei and Wailea. Considering this resort has 40+ years of existence it's in a good shape. The grounds are beautifully maintained. Staff has been pleasant and manager Dennis of 38 yrs at this property also a very nice person. A 2 bedroom unit is very spacious and very clean even though the decor is somewhat outdated but that adds to the Hawaiian vibe.

ANNETTERPH1 (Danville, Kentucky) 09/07/2021

Maui Hill is wonderful. Great location and huge condos. Easy parking. New air conditioners. Very clean. Friendly staff and with a hometown feeling. Highly recommend. Economical Grounds are beautiful with a gorgeous ocean view

Relax43660678267 (Henderson, Nevada) 06/14/2021

We absolutely loved our condo at Waikoloa Shores. Possibly the best VRBO we have ever had! 322 had everything we could have wanted. Quiet, great views, comfortable furniture, fully stocked kitchen, and balcony supreme. Did we mention A-1 parking spot? Thanks to Peggy with Waikoloa Realty. Peggy was with us throughout our process. We had multiple COVID-19 related changes. We had a seamless transition throughout! Nick and Lori Henderson, NV

Coastal45854206169 (Choctaw, Oklahoma) 06/08/2021

This place is horrible. The pictures that are posted are deceiving. They look nice and very updated but in actuality this place hasn’t been updated since the 70s. We were put on the third floor with stairs and the elevator was broken. We both are disabled and they had nothing else. The bed is dated back at least twenty years. Mattress very hard. No air, very hot. No cooking pans, no dishes. Limited towels, no tv. Shower was very hard to get into. No handicapped parking . Huge cockroaches. Awful awful awful. All lies. Would have given it a zero but that wasn’t an option.

Mikaela C (Rochester, Minnesota) 04/05/2021

The condo itself was really nice- large open space with high ceilings, big kitchen, nice big patio/lanai. The kitchen has good utensils and new countertops. There were lots of towels. But the furniture was really worn out and old. The linen was scratchy and there was only one thin ugly blanket. I brought a beach blanket that I ended up using on the bed because the one provided was so poor.

loritC5745UB 02/21/2020

We stayed there thing it would be a nice place . Our room was nice enough bu the pool and surrounding area were so hot, you could not walk on stones surrounding the pool . Forget about going in the pool it was like a hot bath . I felt like we were a Floating Petri dish . We went in for less than 1 minute . Not sure what you can do to cool down maybe some umbrellas ??

Lucinda B (Norton Shores, Michigan) 02/20/2020

We enjoyed this property. We have stayed at other Ashton's and we're impressed by the grounds of this one as well. This one does not have the office on property so influenced the score a bit. The condo itself was nice but a little more dated then others I have stayed at. The bathtub/ shower has a huge step in and out with no grab bars. There is no cleaning service included in the stay without an additional cleaning fee. Towels are in abundance and cheerfully delivered. The dishwasher had something awful in the bottom that we reported. The Lanai was beautiful and beds clean and comfortable. It seemed like this unit hadn't been used for awhile as the plants and end tables were dusty and there were a few bugs (this is the tropics). The beds were comfortable. Over all the stay was great and I would stay at an Ashton again. All three of us enjoyed our stay here. We especially enjoyed our evening visits to the pool and hot tub. Very convenient location. Quiet property which suited our needs. Grills scattered throughout property for use. Gated community with a code for entry. A different code for pool and fitness center. I would stay again.

stephanate (Seaside, California) 10/22/2021

We had an amazing time here. the greeted us with a lei, valet parking every time we moved the car, sent up comp bottle of champagne and chocolate, staged the bedding with robe & slippers. we loved it.

mtremain2021 (San Francisco, California) 10/17/2021

Have stayed a number of times and it’s always been great. Love that it’s just right across from the beach. Hotel staff is amazing and alway willing to help. Great place for families that don’t want to cook out every night.

waylonbrian 10/08/2021

Very nice hotel and perfect location. Right across street from beach and lots of food options to chose from near hotel. Staff was super friendly and helpful. Comfy beds. Walking distance to about everything you need.

Lnguyen19 (Houston, Texas) 09/30/2021

Staff was extremely welcoming and made us feel right at home with their Aloha spirt. Convenient location, walking distance to the Waikiki strip. Valet waa included with stay which was great since many properties charge min of $40/day.

Evelyn C (San Francisco, CA) 09/20/2021

I can't say enough great things about the staff here! From the front desk, to housekeeping, to the valet and bellhops, everyone was super friendly and welcoming. We were all given sanitation kits upon arrival, which included masks, hand sanitizer, and sanitizing wipes, plus a tote bag and complimentary water bottles. Masking is enforced throughout public areas of the hotel, and they ask for proof of vaccination when checking in. Thank you especially to Regan for helping me with the check-in process when I was barely coherent due to motion sickness. The vertigo was so bad, I literally had to sit on the couch to limit head movement, and Regan was so kind and understanding—he took my vax card and ID, and walked back and forth to the front desk to help me get all checked in. Then he escorted me and my mom to my room and did a quick tour of where everything is. Thank you again, Regan! The valet staff were all so patient with my giant family wanting to take out our cars, sometimes 2-3 times a day. The rooms were also great! We had a total of four ocean-facing suites, and they were all renovated. The suites were spacious, clean, had a great view of Waikiki beach, and fully stocked with glassware, dishware, lanai furniture, and whatever else we would need for our one-week stay. The fitness center is pretty well equipped and clean--I was impressed. The pool is on the small side, but great for small kids. Plus, who goes to the pool when the beach is right across the street, anyway?? Only downside (and this is in no way the fault of the hotel) was street noise since oceanview also means street-facing rooms, at least for my one-bedroom anyway. My sister's and parents' two-bedroom suite, the bedrooms are in the back of the building and they had minimal street noise. They're currently still renovating areas of the hotel so there was some construction noise, but it wasn't bad at all since we were out and about most of the time. My sis and I chatted about our stay after the fact and agreed we would 100% stay here again when we come back to Waikiki. Great balance of price, service, and location. Thank you again to the staff for making our first extended family trip in 10 years a memorable and great one!

nutnhoney920 (Monterey County, California) 10/11/2021

Wonderful location across from the beach. Rooms are small, have comfortable beds and are clean with everything you need including beautiful views when you book an oceanfront room. Can't wait to go back and stay here again.

MamaBMamaB (Seattle, Washington) 10/05/2021

We made the upgrade to an oceanview and the gorgeous view from our room was the highlight of our trip. We only require a hotel to sleep in and to have a view at that low price was unbelievable. We’re still smiling over the funky architecture of the circular building and the compactness is part of its charm. Solid concrete, didn’t hear anybody in the surrounding rooms, only in the hallway through the door. Loved it, hope to go back.

shawnJones68 (Murphys, California) 09/23/2021

I've stayed at the Aston Circle Hotel about 5 or 6 times and it does have it drawbacks. No pool, limited parking, no onsite restaurant or gym. But it does have access to Waikiki beach in about 2-3 minutes from room to beach, the Hilton can take you 10-15 minutes to get to the beach. You don't really need a car as it is walkable to all of Waikiki. There are several restaurants literally outside their front door and many more within 1-2 blocks, very walkable. During this stay with my 78 year old father we walked every day for fun, for meals and for the motivation it brought it and we walked on average 6-8 miles every day with little effort, so who needs a gym. Yes I would stay here again. ......and did I mention the views from the Deluxe Ocean Front Room balcony. You need to check out my video review of the hotel on my Youtube channel #shawnonthego as well as the time lapse sunset video shot from the balcony of the Aston Circle Hotel. #shawnonthego #circlehotel The hotel has been remodeled over the last year and is still ongoing so you may hear a little construction noise during weekdays but they don't work on weekends. One of the benefits of the facelift is the large sliding doors that open up the entire wall facing the ocean, see one of my pictures which shows this. All of the pictures were taken from our balcony of the hotel or directly in front of the hotel, on the beach, or in the water in front of the hotel.

hfuata 09/08/2021

Staycation gone great! Fantastic view! Due to COVID my wife and I ordered takeout for breakfast, lunch and dinner. Having our meals and drinks with the beautiful view made it more spectacular. We did go walking in Waikiki and also did some shopping at the mall. We had lunch at Paia Fish Market Waikiki. I love to eat fish. My wife and I ate the Ono and had calamari. The food is fantastic. That was the best Ono and calamari we ate. Our staycation was very memorable.

Carlos S (Auburn, Alabama) 09/01/2021

This hotel offers a unique experience on Waikiki in that it has a terrific oceanfront location, with gorgeous ocean views (if like us you choose an ocean front deluxe room). The rooms are nice, the beds are comfortable, everything was clean and tidy during our stay. Also, the staff was very friendly and helpful. The flip side is that the hotel has zero amenities. No fitness center, no breakfast, no room service, no pool, not so much as a treadmill. Also, the rooms are quite small. The bathroom in particular is tiny. This was fine for the two of us, but 4 people would probably be very uncomfortable. So if what you are looking for is a zero-frills, good-location, cozy hotel room right on the beach, at a reasonable price then this is the place for you! If you need a pool, playground, spa, etc. or need a large room, then I would not recommend this hotel. Note: I'm knocking the service grade because of lack of amenities, not because the staff was bad. They were great.

Global00023229177 08/26/2021

We always enjoy staying with you at the Waikiki Sunset. Staff makes us feel welcome and always friendly. The 2 bedroom was affordable and clean and when we requested service, it was fast. We will stay again. Thank you!

ktodd139 (North Wales, Pennsylvania) 08/23/2021

We have been spending our Hawaiian vacations at the Sunset for many years. There are many great things about the building, including great views of the ocean and Diamond Head, great location to beach, restaurants and shopping, and always friendly staff. That said, there are always weird and quirky things occurring. Elevators were covered with board on this trip, which my Grandson referred to as "the cardboard elevators", maid service was almost non-existent (due to pandemic) and pool use was by reservation only.

Prosthodontist (Houston, Texas) 08/22/2021

We could not thank Penny enough for treating us like her own family! She listened, solved our small issues, and made us feel so special during our stay. She is a type of person who would “under promise and over deliver’, with her quality customer service. We felt valued as Aston guests because of Penny. She cared so much and her compassion made our stay so memorable! Also, Ka’ahele is another very kind front desk we came across. We thank you! I took my 3 girls and mom for a trip to Hawaii after the loss of my father. Aston is the only hotel my husband could find that has 2 bedrooms with kitchen and it is in a great and safe location. He could not join us due to work. It is a short distance to Waikiki beach, restaurants, diamond head, attractions, etc. Parking is convenience and reasonable price. We stayed at Aston brand hotels whenever we visited Hawaii and happy to get to know Penny during this trip, she is truly an asset to Aston!

pilarsilva91 (Fresno, California) 08/13/2021

Antiquated hotel, over priced. I had a two bedroom suite, the rooms are very small you barely had room to get around the bed. Never staying here again. The furniture was very old and scratched up. I stayed 5 nights and my room was never cleaned during my stay.

Jeremiah C (Kansas City, Missouri) 08/08/2021

SPEND YOUR VACATION STAY DOLLARS ELSEWHERE. While I completely understand COVID issues and how that has changed the hospitality industry (I am a small business owner in the service industry), when it came to this part of our much anticipated vacation, we were disappointed and honestly quite fed up with the Aston Waikiki Sunset at every point along the way. Some of the issues we encountered: * The rooms are just “meh”. ESPECIALLY for paying over $3k to stay here for a week, I expect an overly clean room, plenty of blankets and towels, cookware, usable balcony space, solid interior doors (not ones that have slats in them and can be peered through), working windows, hot water, open and accessible amenities as advertised, and the list goes on. Additionally, these items were also ridiculous and or need attention: * griping at people to pull up a mask while their security staff weren’t wearing one at all. * telling guests they must reserve an OUTDOOR POOL time, but failing to answer the phone when guests attempt to call to make said reservation. (And also sending your pool Bouncer to boot people out when there was NO ONE ELSE THERE, if the “time had expired”.) * allowing only 5 people at the pool, and only for an hours time, to then require 30 minutes after to sanitize. How bad are your chemicals that they aren’t working in the first place? Also, do you not think that we are all swimming together in the ocean, right next to each other? ALSO.. having us sign our life away in a waiver to swim in your pool would negate your liability should someone “contaminate” your pool. * the trash, dirt and grime in and around your building needs to be addressed. I understand you can’t do anything about the homeless community hanging out, but if you don’t take care of the outside issues, how can you not expect them to Use it as a garbage can also? * The “market” in the hotel is basically an offering of a smelly replica of a third-world open air market. Had almost nothing, crazy over priced (as expected), and I’ve honestly had better experiences in actual third world countries with markets. *your parking pass system is in dire need of streamlining. You should simply add a daily charge for parking to the room for the duration of a guest’s stay rather than having someone attempt to navigate through a broken stall with different directions from whomever is working that shift on how to insert one ticket, but grab another, but pay for the last hours you were there, but you need a new ticket when you come back, but also it’s prorated when you come Back so you’ll need an additional ticket. What the heck. All in all, if I could do it again, a thousand times over I would stay somewhere else. I’ve been to Oahu before, but this was by far the most disappointing.

968darcid (Missoula, Montana) 02/02/2020

First of all...this is not a resort nor hotel. Huge disappointment. Our 3 bedroom 802 villa was fithy...Gross and disgusting. The kitchen sink has some kind of gross mold growing around the edges. So out dated, the coffe maker was straight out of the 80s. The glass dining room table had finger prints covering it, like it wasn't even cleaned for our arrival. The out door furniture was so old and weather you couldnt sit in the chairs without getting a splinter. All the baseboards have a thick layer of dust. Windows, glass doors dirty. Our upstairs shower was leaking down a vent into the half bath downstairs. The beds in each room were the most uncomfortable and wrapped in some kind a plastic coving the matress. The grounds are beautiful, but of course it's Hawaii. I can't understand after staying here why it's a 4 star..

Rob7039 01/05/2020

I’m not 100% sure the staff assigned us to the correct Room. There was a baby crib in the room when we checked in . The next day the staff called to see if they could go in the room to get it to which I said use, They them called three more times and emailed twice! This isn’t how I wanted to spend my first day of vacation. They were not very generous with supplies either- I think there was one extra roll of toilet paper and one extra garbage bag. The sofa bed was old and in pretty bad condition. We ended up purchasing an air mattress because there was no way anyone was going to get any sleep on that thing.And i was really unimpressed when we got locked a few days before we were due to check out. .The door code had got changed without notifying us. I wondered what would have happened if we had come back to the unit after office hours? Not impressed anyway- wouldn’t recommend.

maicoman1 (Waikoloa, Hawaii) 11/24/2019

I have been to the Big Island many many time and Colony Villas is the best place we have ever staye 2 pools and nice excersise facilities, and a very nice tennis court to boot. I would come here again without hesitation. Also felt very secure and safe

Lucretia L 11/16/2019

Property was beautiful as was the 3 bedroom villa we stayed in.....couldn't have asked for a better location. Home was well appointed and we did not lack for anything! Centrally located for all of our activities and with a pool and restaurant on property you really didn't need to leave if you didn't want too.

Hugemaniac1 (San Jose, CA) 11/04/2019

These are lovely Villa style units which have fallen upon disrepair. We stayed in Unit 801 which has a great floor plan and nicely furnished. The unit though is showing signs of aging which was apparent in broken blinds lading to the patio. The management company is doing a very poor job: on check in we were missing all sorts of items such as kitchen dish soap, no sponge, a single trah bag, no soap for the dishwasher, a single partial roll of toilet paper in the bathroom among other issues. The blender smelled as if something died inside of it. On the positive side, the sleep experience was good, quiet with good bedding. The fairway views are quite lovely and the grounds are well maintained. These units have great potential but are suffering as the result of management which seems a bit indifferent.

CherylAnnRDN (Berlin, Maryland) 10/18/2021

We rented a condo for our stay in Hawaii. The price was fair, the condo was very clean & came with linens, appliances, cable & wifi. Easy phone access to the unit manager. The Iliad has a pool, store, restaurant & clothing store. Easy walk to the beach, pools & great view of the Pacific. Elite valet parking on site for $28/day. This service was A+, too.

saragenamarvi1 (Ewa Beach, Hawaii) 10/12/2021

Thank you so much for everything. Everything felt so welcoming and we loved the kitchen especially. We felt as if we were home but just wish the ps3 was updated so we could watch Netflix or something. We did have a laptop though so we were okay.

lmoore2230 (Austin, Texas) 10/09/2021

The beds are horrible… All of my family felt the same way .. We had 4 different rooms .. Plus We feel that only guests should have access to the tooms .. Several times we saw strangers walking around the floors that were not guests.. Not feeling safe at all

ela26dc 09/27/2021

In summary: Please, take your business elsewhere because when a hotel doesn't even care about people's safety, they certainly won't care if there are issues with your hotel room. The front of the Ilikai Hotel is paved with shiny green tiles right next to decorative pools of water. Without constant supervision of these floors, it's an accident waiting to happen because water can easily transfer onto the floor and you won't see it on these tiles. Sure enough, I was walking out of the hotel, slipped and fell on the walkway. What followed was a comedy of errors in solving problems and in customer service. I was in a lot of pain and informed the nearest security officer, who really took their time in reacting and did not offer much resolution. I tried to contact the hotel manager, but the front desk told me there was no manager on duty and the only manager was on vacation for a while (it's a huge hotel, how is there only one manager...?). Security (Josh) just asked if someone had filed the paperwork; didn't bother to express any concern or ask what happened. Finally reached Tom in HR who at least expressed some sympathy, but said maintenance is done by an outside association and said he would have them call me. Basically, no one took any amount of accountability or told me how they would fix this going forward. A woman named Elena from this outside association called and sounded supremely disinterested. Just said I heard you fell, what can I do for you? Seriously? How about asking what happened, expressing concern, and apologizing. Since she was an assistant, I again asked to speak with the manager and was told he is out on vacation for two weeks and she would have him call me in two weeks. I don't understand how a huge hotel and organization can mismanage a problem so thoroughly. Meanwhile, I'm still in a lot of pain in my knee and no one seems to care.

Sailorgirl1954 09/22/2021

Always stay at ilikai. This older condo hotel still creates the hawaiiana atmosphere with its open air lobby and many lava rock fountains. The remodeled condos are highly recommended. Make sure these are the ones you book. Aloha

CherylAnnRDN (Berlin, Maryland) 10/18/2021

We rented a condo for our stay in Hawaii. The price was fair, the condo was very clean & came with linens, appliances, cable & wifi. Easy phone access to the unit manager. The Iliad has a pool, store, restaurant & clothing store. Easy walk to the beach, pools & great view of the Pacific. Elite valet parking on site for $28/day. This service was A+, too.

saragenamarvi1 (Ewa Beach, Hawaii) 10/12/2021

Thank you so much for everything. Everything felt so welcoming and we loved the kitchen especially. We felt as if we were home but just wish the ps3 was updated so we could watch Netflix or something. We did have a laptop though so we were okay.

lmoore2230 (Austin, Texas) 10/09/2021

The beds are horrible… All of my family felt the same way .. We had 4 different rooms .. Plus We feel that only guests should have access to the tooms .. Several times we saw strangers walking around the floors that were not guests.. Not feeling safe at all

ela26dc 09/27/2021

In summary: Please, take your business elsewhere because when a hotel doesn't even care about people's safety, they certainly won't care if there are issues with your hotel room. The front of the Ilikai Hotel is paved with shiny green tiles right next to decorative pools of water. Without constant supervision of these floors, it's an accident waiting to happen because water can easily transfer onto the floor and you won't see it on these tiles. Sure enough, I was walking out of the hotel, slipped and fell on the walkway. What followed was a comedy of errors in solving problems and in customer service. I was in a lot of pain and informed the nearest security officer, who really took their time in reacting and did not offer much resolution. I tried to contact the hotel manager, but the front desk told me there was no manager on duty and the only manager was on vacation for a while (it's a huge hotel, how is there only one manager...?). Security (Josh) just asked if someone had filed the paperwork; didn't bother to express any concern or ask what happened. Finally reached Tom in HR who at least expressed some sympathy, but said maintenance is done by an outside association and said he would have them call me. Basically, no one took any amount of accountability or told me how they would fix this going forward. A woman named Elena from this outside association called and sounded supremely disinterested. Just said I heard you fell, what can I do for you? Seriously? How about asking what happened, expressing concern, and apologizing. Since she was an assistant, I again asked to speak with the manager and was told he is out on vacation for two weeks and she would have him call me in two weeks. I don't understand how a huge hotel and organization can mismanage a problem so thoroughly. Meanwhile, I'm still in a lot of pain in my knee and no one seems to care.

Sailorgirl1954 09/22/2021

Always stay at ilikai. This older condo hotel still creates the hawaiiana atmosphere with its open air lobby and many lava rock fountains. The remodeled condos are highly recommended. Make sure these are the ones you book. Aloha

HoldenAfart (Tucson, Arizona) 10/19/2021

Great Location. (5 min walk to Ft DeRussy beach & only a 15min walk to Waikiki Beach) Great service and friendly staff. Super clean. Best smelling hotel I've ever been in. 24/7 valet. What else can you ask for? I'm so glad we chose the Luana for our family trip to Hawaii. Mahalo from our ohana.

Craftsmom (Sacramento, California) 10/16/2021

Stained smelly liquid trails from leaking garbage bags on hallway carpets, severely understaffed, no air conditioning in elevator or fan also no a/c or ventilation in hallways. Covid and hawaii hot weather requires plenty of comfortable ventilation. Lobby air conditioner “broken indefinitely” in the middle of hot Hawaii summer, the manager or whoever is at the top of this hotel should make this a priority. Filed 2 complaints with front desk, this hotel manager never reached out nothing. Older staff ladies that clean the rooms are very nice but overworked. It’s odd that all staff, everyone that works here looks unhappy or afraid to lend assistance. People come to hawaii to have a happy experience.... lack of air conditioning, useless $35/day so-called amenities, and unhappy staff says alot about this place. Like all the other critical reviews, Mr Executive: don’t bother saying, “if you had kindly notified the front desk about your concern... “ this is a place you stay once because you think you’re getting value but then never return.

lopezruizindira 10/11/2021

We must all know you know who you are, no thanks. Security deposit is to be stolen and criminals are the invited guests. False advertising as the hotel is rather smoking and has such to section for picking manifested violence.

newbee72021 (Camp Verde, Arizona) 09/18/2021

Simply AMAZING...in such trying times the staff was always happy and more than helpful, my stay was flawless, the exact rejuvenating and revitalizing vacation I dreamed of, highly recommend and more importantly I will return for future stays!

leslye241 09/09/2021

The location is excellent and the 1-bedroom suite where I was with my family of 5 is spacious. All the employees I interacted with in housekeeping, valet parking, the Fish Hook Restaurant, and front desk, responded quickly to my request for help. They were all friendly and courteous. As for the Manager, Gina Reeves, she was also quick to accommodate me when I needed her assistance. My family and I had such a great experience that we will not hesitate to choose this hotel again if we return to Hawaii.

Patty S (Placerville, California) 10/21/2021

We enjoyed our stay at Maui Kaanapali Villas! The location of this older property was great and the staff was very friendly, attentive and kind! The room was nicely renovated, and we appreciated the upgrade to a suite upon our arrival, but tile and grout in shower floor needs a deep cleaning or replacement and that is why I gave rating "Average" for cleanliness and overall rating as "Very Good" We would definitely stay at this property again.

JoeFromOh 10/13/2021

The entire grounds is radiantly brilliant! Immaculately tended to. The grounds keepers are unobtrusive and very happy to answer any questions. The front office is incredibly welcoming and responsive to any needs. The rooms are very comfortable and kept incredibly clean, especially for a resort only feet away from the longest beach in Maui! This is a beautiful place and is perfect for any memorable occasion. Mahalo!

aeandmp 10/01/2021

The resort overall was nice and clean. The grounds are beautiful and location is great. The rooms and structure are dated. The staff at the resort was very nice and accommodating. You can pay for tiers of rooms and higher tiers require a more updated look. We did pay for a premium tier and I felt our room was dark and dated.

jessiemccoy628 09/17/2021

We absolutely loved our stay at this beautiful oasis! The staff were very friendly and helpful. Our room was awesome! The pool and beach were amazing! Everything was so close. Definitely staying there again!

tpsdracutma (Dracut, Massachusetts) 09/10/2021

This place is in a perfect location with Lanai to the left and Molokai to the right and a sunset in between. The pictures are incredible. Clean, well maintained property and super friendly staff. It is a slightly smaller and older resort than the Marriott monsters out there (though those resorts are gorgeous), but that suits us fine as we are a bit older now and travel without the kids. What more could one ask for. We absolutely loved it.

winjwin02 (Honolulu, Hawaii) 09/06/2021

We had a good time with my family there were no problem at the stay everything was great hoping to go back again. Good staff good front desk service, clean bathroom , nice housekeeping. I see yall soon

jazj127 08/29/2021

I always choose this hotel when traveling to O’ahu. They’re an amazing hotel where everything is close by and we didn’t need to travel far to the stores. We can’t wait to visit again on our family trips.

LisaHawaii808976 (Lihue, Hawaii) 08/25/2021

Check in was fast, our rooms were ready before the check in time;employees at check in were very thorough and nice. Covid protocols ( temperature checks, social distancing of dining tables) were implemented and we felt safe.

rkodani61 08/19/2021

We had a good time staying at the Pagoda since our house was being fumigated. We liked the service , room was nice with comfy beds. Enjoyed the complimentary coffee in the morning. Enjoyed our breakfast at

reneyhurrell (San Jose, California) 08/12/2021

They have you use your key card to open everything. From the gate outside to the elevator and to your own room too. It’s pretty safe and if you want privacy, this is a must stay at hotel. It requires a minimum amount of deposit but it’s worth it for the price they let you stay at their hotel.