AussieBenean (Melbourne) 06/22/2018

I must preface this review to say that had I not had an accident within the first hour of arrival, this review may have been a bit more positive. Firstly the positives : rooms were a good size , very clean and modern . Comfortable bed and great tv. Staff were all friendly. The food at Mahina and Suns is excellent and staff very helpful. The coffee at Olive and Oliver was the best we had in Honolulu. Now the negatives : Walls are very thin and corridors can be noisy at times. The pool area is great but when all lounge chairs are out there is not a lot of room to walk around the edge (where the concrete with grip is). The concrete is polished in the majority of areas and hence my title ‘accident waiting to happen’ . Upon our arrival our room was not ready so I chose to go for a swim in the pool whilst waiting. Upon getting out of the pool I chose to walk at a path behind the pool and unfortunately as I had wet feet I slipped on a ramp area , landing heavily and hitting my head. Staff and a guest did immediately rush to my aid and I was offered medical assistance. After about 10 minutes I did decide it would be best to seek medical advice as my head had hit the concrete quite heavily. An ambulance was called and I was taken to hospital. I was lucky nothing was broken and I am thankful that it was not worse, it has been a week today and I have a huge black bruise on my bottom that is getting bigger not smaller. I had multiple bruises come out on my arms , legs and toes. My head is still tender to touch. Even today I cannot walk without pain in my foot and I have pulled a muscle in one arm. The guest who was first to get to me commented that she had slipped in the same spot the day before but caught herself before falling. Accidents happen but it is annoying when they can be prevented. I have just read reviews on this site from over a year ago that warn the same thing . I am hugely disappointed that a simple fix has not been done to reduce the likelihood of these accidents happening . Grind the concrete and make a rough finish rather than polished. I am now on the second leg of my trip about to hop on a cruise and I won’t let these injuries stop me but it is frustrating that it is hampering my enjoyment of a trip I have been planning for quite some time. I am also disappointed that in the whole time I was in the hotel that nobody from management ever enquired how I was and in fact until I went to thank staff for their help no one even approached me to ask how I went at the hospital. It was also interesting that a cleaning lady asked my husband how I was a few days after the fall so all staff clearly knew about me. Just to add to my trip, on one of the last nights we were there we got take away from Mahina and Suns. About 2 hours later I got a call from someone in accounts saying they needed my credit card again and he knew the amount I had spent, my name and the time I was at the restaurant. I figured this to be a scam and reported it to the front desk and after they had a chance to investigate that night, I was offered to swap rooms the next day which I declined. After hearing no more, the next day I enquired what the result was and was assured that it was a scam that had been happening in the area and they were changing how they handled calls to the hotel. An unlucky coincidence that I was the one getting scammed. We had a late night flight out, so I enquired about a late checkout and mentioned I was happy to pay. As they were booked out we were offered a hospitality suite for the time we needed (5hrs) . The next day when I called to confirm I was told there was no record of that request even though I saw it written in their book. The girl noted it for me again and then when it came time for checkout we were told it was only available b/n 5 and 6pm. Don’t get me wrong,it was a courtesy I very much appreciated but why all the stories and added to the list of things that had happened to me that week it was another frustration. In closing would I recommend staying here? Yes, but be very careful around the pool area and indeed the concreted area as there is always areas with water from people getting out of the pool (even the lifts).

mrtbogle (San Clemente, California) 06/22/2018

Smaller hotel in bustling Waikiki. Staff goes out of their way to make you feel welcome and will do their very best to try make your stay enjoyable. Retro hotel with Hawaiian beach motif. My wife and I stay at Surfjack whenever we hit the Islands, one or two times a year.

ilene c (california) 06/22/2018

Spent 6 nights and enjoyed our stay. Rooms are clean and comfortable. Pool area is a great place to hang out day or night. Service was good. Great location in central Waikiki. Would definitely stay again. A couple of suggestions; add more hooks in the bathroom and put out a pot of Decaf in the morning, in addition to regular coffee.

Andy W 06/20/2018

We bookend our recent Hawaii trip with stays at the Surfjack. Had a great laid back beach vibe which was a welcome relief from the hustle and bustle of Waikiki. Super good vibes. Will definitely be back for a longer stay next time!

Carola Z (Miami, Florida) 06/20/2018

Small, cozy hotel. Very well decorated, albeit small. Excellent service. Very good restaurant/food service.location is very convenient within walking distance to Waikiki beach and fun, albeit expensive, shopping.