Amazing staff, great location, renovated rooms
Evelyn C (San Francisco, CA)
I can't say enough great things about the staff here! From the front desk, to housekeeping, to the valet and bellhops, everyone was super friendly and welcoming. We were all given sanitation kits upon arrival, which included masks, hand sanitizer, and sanitizing wipes, plus a tote bag and complimentary water bottles. Masking is enforced throughout public areas of the hotel, and they ask for proof of vaccination when checking in. Thank you especially to Regan for helping me with the check-in process when I was barely coherent due to motion sickness. The vertigo was so bad, I literally had to sit on the couch to limit head movement, and Regan was so kind and understanding—he took my vax card and ID, and walked back and forth to the front desk to help me get all checked in. Then he escorted me and my mom to my room and did a quick tour of where everything is. Thank you again, Regan! The valet staff were all so patient with my giant family wanting to take out our cars, sometimes 2-3 times a day. The rooms were also great! We had a total of four ocean-facing suites, and they were all renovated. The suites were spacious, clean, had a great view of Waikiki beach, and fully stocked with glassware, dishware, lanai furniture, and whatever else we would need for our one-week stay. The fitness center is pretty well equipped and clean--I was impressed. The pool is on the small side, but great for small kids. Plus, who goes to the pool when the beach is right across the street, anyway?? Only downside (and this is in no way the fault of the hotel) was street noise since oceanview also means street-facing rooms, at least for my one-bedroom anyway. My sister's and parents' two-bedroom suite, the bedrooms are in the back of the building and they had minimal street noise. They're currently still renovating areas of the hotel so there was some construction noise, but it wasn't bad at all since we were out and about most of the time. My sis and I chatted about our stay after the fact and agreed we would 100% stay here again when we come back to Waikiki. Great balance of price, service, and location. Thank you again to the staff for making our first extended family trip in 10 years a memorable and great one!
Amazing experience ! Would live here if I could !
monicatang3 (Pomona, California)
Exceptional customer service and staff! I cannot express the gratitude and the hospitality they have shown our families. This should be the standard for ALL hotels. We wish we were here for our entire stay or could have just lived in that room! Haha. It was that amazing.
Highly Recommend this hotel!
The location is amazing! The hotel is in the heart of Waikiki, so shops and restaurants were so convenient. Celebrated a milestone birthday and greatly appreciated the upgraded suite. Loved having a full kitchen, a balcony overlooking the ocean, and a washer and dryer. With Covid protocols in place and only 4 rooms per floor, we felt very safe. The staff went out of their way to ensure we had a wonderful stay. Will definitely go back!
Best service, best location, and great view from the spacious balcony
TimT619 (Fremont, California)
This condo resort has best service. If you need anything, staff would take care of it immediately. We could not connect/watch cable TV, one phone call and within 5 minutes maintenance crew knocked at the door, same as refrigerator excessive ice accumulation issue, and the request for a scale to weigh our luggage. The location of the hotel is perfect, across from the beach with calm water for swimming and further out you see hundreds of surfers. Restaurants and fast food are just around the corner. The best value rooms are ocean front XX01 and XX02 for 180% view facing the ocean where XX is floor number, prefer floor 19th or a little higher for non-obstruction view. This hotel memorable amenity is the Toto Washlet smart toilet, which is so wonderful. Personal health fitness and yoga room are also very nice.
Always happy to come to the Beach Tower
maria a (Saugus, Massachusetts)
This was our third time staying at the Aston Beach Tower and we will be back again soon . The perfect location on Waikiki right across from the beach with endless views . Front desk when out of their way to make us feel welcome.