This is an older building and not fancy but it is clean and comfortable and the staff were very friendly and caring. It was perfect for my post-travel self-quarantine and came to feel like home away from home.
This place sucked
AlexWebb69
Of all the places in Waikiki I could have picked to stay at, I made the mistake of choosing this hotel. The rooms were gross, the furniture was stained beyond belief, I had to put a towel down on the couch before I sat on the crusty cushions. Security is a joke, my car and another were broken into in the hotel parking garage and the "guard" had no clue it happened and provided barely any help. The rooms were not cleaned during our stay because of covid, even though every other hotel was still providing maid service although they did take out the trash if you left it outside of your room. I will never recommend this hotel to anyone and I will never stay anywhere near this place if I ever return to Waikiki.
Nice place to stay to enjoy the island!
tka002
This hotel is affordable and clean and staff are helpful! It’s small and doesn’t have many amenities, but we were just looking for a place to sleep and rest as we spent the days out exploring the island. If you’re looking for amenities or a fancy place to stay this is not for you, but if you need a good and affordable place to stay this is a great choice!
Wonderful Home Feeling
939jonz
Amazing experience. Nicole at the front and the house keeping staff were wonderful. The bed, linens, towels, and pillows were so relaxing. The AC was a welcome relief with an economical feature. No issues with WiFi or cable. Also the pool and lounge area is great. Close to a lot of things in Waikiki and walking distance. Service was good.
great location, amazing staff.
Hermes1927
(West Hollywood, California)
Maria and her team where so great, people don't realize this is a condo hotel, and most of the properties have different owners, my first week i book tru expedia a studio, and i pay more fees, the place was good, but the second week i did the reservation tru the front desk and i got a better room and great view..
location is great, i love this area of Waikiki easy to walk everywhere.
Hermes.
Top notch hospitality with local vibes. It was everything we expected and more- between the breakfast and cleanliness of the hotel, I never felt like I wasn’t getting my moneys worth. 10 day stay felt like a dream! I would definitely stay again.
Family Vacation
arreos
(Seattle, Washington)
This place is awesome the location is perfect for eating, shopping and of course the beach. The room are spacious and clean. Breakfast is provided (Cereal, Juices, Coffee, and Pastries) The staff is wonderful.
Wonderful
Sloopy1999
(Brooklyn, New York)
I'm so happy that I decided to give Aqua Oasis a chance, after reading some not so great reviews. The location is perfect, tucked just a little off the main drag. Easy walk to EVERYTHING!! The staff were so nice, very friendly and always helpful when needed. The room could use a little tlc, but it was large and clean and the beds were cozy. I loved that you actually got something for the silly resort fees everyone seems to charge in Honolulu.. simple but yummy continental breakfast, free daily paper, admission to 2 local museums, and a beach chair along with the towels if you request one. The resort fee is about $10-$20 cheaper daily than most other places, too! I have stayed at several other much more expensive resort/hotels and have never been as satisfied with my overall stay like I was here. I will definitely stay here again and I will definitely recommend to others!! Mahalo for such a great stay, Aqua Oasis 🥰
Ok
TalHolya
My room wasn't properly cleaned when I arrived which sucked because we checked in late. However, the staff was always kind and the front desk manager was excellent.
I don't know if I would recommend this hotel based on the property, but it was conveniently located near many shops and restaurants and the price was right.
Great location
crmyname
(Ocean View, Hawaii)
Love this property! Not shabby and also not opulent. Very convenient location for Waikiki stay cation. The staff are friendly and attentive. Any issue I had was minor and quickly resolved. We do plan on staying there again and again and again.
One of three elevators has been broken for over a year which leads to very long waits to get to lobby. My room alarm clock didn't work and when I told them about it, they didn't have a replacement and wouldn't remove it. I asked for a water and was sent to the vending machine on the seventh floor and found a "out of order" sign on it. The printer in the lobby was out of order for my entire stay and they had no plans to get it fixed.
Very much enjoyed my stay here.
cylaguardia
I enjoyed my stay here at Aqua Palms Waikiki. It was in close proximity to all the places in Waikiki we wanted to go to. There were plenty of parking spots to park our 2 rental cars. The staff was friendly and hospitable. And the room was very decent. Will definitely book again in the future.
Aqua Palms is great for a overnighter.
kimomachado
(Kailua, Hawaii)
called last minute and got a room immediately at a good price and had a very fast and efficient check-in and then did contactless check-out and was gone . That simple, We had a great night in cold a/c room that was very quiet and comfortable, I will return next week for a single night again.
Good value and location
ami_SF
(San Francisco)
We got the health worker's 20 percent off discount on our 4 nights stay in late August. Bed was comfortable and room looks clean. Good location near The Bus line 20 with easy access to downtown and airport. 2 minutes walk to the beach behind the Hilton. We got free admissions to the Bishop Museum by showing our room keys. Minus 2 stars for zero housekeeping due to COVID-19 restrictions and a leaking bathroom sink and low water pressure in the shower. Otherwise, we enjoyed our at Aqua Palms Waikiki.
My 45th Birthday Staycation with my husband and youngest son
saranoelanigaspar08
(Waianae, Hawaii)
It was located in a great location. The only downside I would say is that the parking was limited and stalls were really compact. Otherwise I had a great experience with this hotel. Short walk to the beach and restaurants nearby within walking distance and shopping center a few blocks away.
The resort was ok main bedroom had no air conditioner had to request a fan.
The one bathroom is very outdated old furniture and a foul smell. You need to take out your own trash and clean up. Overall it has a pool and beach accessible and BBQ area.
Not up to Aston standards
mdigtravel
(Redondo Beach, California)
Although the property is well located and the oceanfront unit had a stellar view, the unit was not clean nor well maintained. The drapes were dirty, many fixtures were dusty, the dishwasher racks were rusted with sharp protruding pieces, the bathroom was not very clean, and the unit throughout had missing ounces of molding with rot. The unit was also advertised with a/c, but it was only in the living room the farthest from the bedroom, so it was difficult to get the bedroom properly cooled.
Anniversary weekend
stensruder
This place was excellent!! We Stayed in the 3 bedroom ocean view condominium. The view was absolutely breathtaking. There was a easy access walkway straight down to the beautiful ocean where the water felt amazing. !
Amazing and perfect!
denbob1010
We loved our stay here. The unit was totally updated, and gorgeous. Right on the water, with forever views. Super comfy bed - and the unit was fully air conditioned too! It's true there is not much of a beach, although there WAS sand when we stayed there (which I understand is pretty unusual) - but the ocean access was easy, and having lounge chairs on the lawn right by the water was better than laying our towel on the sand! We just can't say enough good things about how perfect our stay was. Wish we could have stayed longer!!!
Perfect Stay!
sshernandez1012
My 4 friends and I stayed in one of the condos with 3 beds, 2 bath, and full kitchen. We had a beautiful view of the garden pool and ocean from our balcony. The location was perfect as it was on the water, close to grocery stores, gift shops, and places to eat. I would recommend this place to anyone staying in Maui!
Great location. Well-supplied kitchen. No cleaning services during your stay so you must wash your sheets and towels, sweep and vacuum and then $165 for the next group. They have multiple complexes and you don’t know where you’re going to be placed. Our assigned pool was closed for 4 days. Note they’ve eliminated the bed size choice (Queen or King) when booking!
Beautiful spot and kind staff
adrienneh492
We have stayed at the Aston at Poipu Kai three times over the past 2 decades. Our most recent visit was during the summer of 2021. We keep coming back because it is a beautiful spot! The condos are clean and comfy with all of the basics. The grounds are well maintained with great pools. The location is great if you're looking for a good home base from which to explore this incredible island. The staff has always been very helpful and hospitable. The manager, Ron, provides an informative and thorough lesson on his passion, Kauai history. He shared his personal artifacts with our family and helped give us a much deeper understanding of the story of Kauai. If you like history and want to hear from someone who is a great story teller, I would recommend this complementary opportunity. We can't wait to return!
Great place to stay!
I8229SDgregoryd
We actually visited in September of 2019. The hospitality was superb. Beautiful views. The manager Ronald has collected native artifacts and gives a “free of charge” history talk about the artifacts and the culture of Hawaii. History lovers will love learning about the local culture!
TERRIBLE!!
Nonya123456
Stayed in 511, dirty, outdated, and smelly. Upon arrival, kitchen counters were dirty, appliances sticky, hair all over bathroom as if not even swept, much less cleaned. Wondering if the “cleaning fee “ is simply an extra a pocketed fee. The font clerk was less than welcoming, and I was Charged another $290 at check in after “pre-paying”.... the total ended up being more expensive than our previous 4 nights at Aulani on Oahu (beautiful, clean beach front resort with amazing beach, wonderful service, and did I say clean??). Everything was outdated & dirty; not to mention the nasty sheets. I was itching to get home literally - as this was the last leg of our trip. Not the ending relaxation I had in mind. Eek!!
Saved our vacation
S4084BWsteved
(Federal Way, Washington)
We stayed at the Aston Poipu Kai and had a few challenges, rental car hit in parking lot and other things, the first 3 days of our 11 day vacation. My wife was ready to buy a ticket home. We told Takara Carreira about the issues we were having and she took care of everything. It was amazing. She made our vacation! The extra effort that she put in for us made this an amazing worry free trip. We will return because of the customer service we received and the accommodations. Thank you Takara!
Questionable neighbors sleeping on the street, pay for parking that was on the uppermost floor of garage, no information on where I should park or where the garage was located. I needed to call the hotel. Out dated finishes in lobby, corridors and room. The room smelled like smoke so much I would have changed rooms but I checked in too late. No gym. Pool area not acceptable. I would not return or recommend.
Overbilled for room which was hot, had roaches
Bruce B
(Berkeley)
Staff great but property needs some attention. And we'll see what they do about the overbilling. Roaches in kitchen. Location ok if you want to be downtown, which is a different kind of place from where the beaches are. But good for getting buses.
Great Hotel!
Trudy W
(Annecy, France)
The Aston At The Executive Centre is a great hotel. Good location, very clean and extremely friendly staff. Very attentive to our needs. Transportation was easy to access. Close to shopping and restaurants. Exceeded our expectations. We'll be back.
AWESOME STAY!
noshakimo66
(Waianae, Hawaii)
Will be back to stay here again in the near future for sure!! This was the best location i could find near the the event i was attending and was i glad to find it! This was the second time visit and both was excellent stay!! Would definilely recommend to friends and family...
thanks again!
NTR
Sad cost-cutting changes
sharksmom
(Pearl City, Hawaii)
I used to stay here a lot before, but haven't been here in about a decade. I understand it's COVID but the cost-cutting changes they've made to the rooms are not beneficial to guest comfort and satisfaction. For instance, the headboard is sized for a king-sized bed but the actual bed is the size of a double or queen; also, the room I had lacked a couch so since the bed was so small and I was with a friend, we had to get a rollaway bed for an extra $15/nt.
On a high note, the front desk staff was very nice and helped us to get our rooms near each other like we requested.
What a great place to stay! The Maui Banyan is located less than a 2 minute walk to the beach; and walking distance to many restaurants and shops. We stayed in Condo H103, updated, clean, full kitchen with everything you need, new furniture ~ very comfortable. Loved having coffee in the early morning on the lanai looking at the beautiful plumeria trees in bloom. Very relaxing vacation.
Perfect trip!
StephiGix
We booked the Maui Banyan a little last minute so we were worried we may have missed the best places to stay, but there was no need to worry, we loved it!
Our one bedroom suite was clean and bright with two bathrooms, living room, full kitchen and large balcony. We were so shocked at how large the space was, it was like our own apartment in paradise. We even had a blender and made ourselves fresh smoothies every morning. The staff were friendly and helpful, there is lots of free parking and the hotel is right across from the beach. Would definitely recommend!
Maui Bantan visit
marionfarber
The location of the property is awesome, directly across from the beach and walking distance to restaurants and shopping. We had a great ocean view from our lanai. The pools are fine, and the unit itself was fine, except that the pullout sofa bed was unsleepable - I had to sleep on the couch, which was less than comfortable, but I got used to it. Next time we'll spring for a 2-bedroom unit.
Aston at the Maui
rafiquehasan
This is our 1st visit in Maui . We rented this resort for 4 night. We love the resort . Verities of flower plants and easy access to the beach . My wife took lot of picture and enjoyed Maui very much.
Poor Wifi is a deal breaker
FFei85
(Orange City, Iowa)
This hotel's location is great. In our unit, except for broken but functional beach chairs, the physical amenities are fine, BUT--a huge but--the Wifi in the unit is next to non-existent. I couldn't open emails or load Twitter, let alone other websites or stream video. It is absolutely horrible in that regard. I would AVOID this hotel at all costs if you want to stay connected or get any work done at all. My stay was during late June of 2021.
The stay was one of the worse rooms I have ever booked. The condition of the room was very poor. Carpeting had mold on it by the sliding door. Told staff twice and nothing was done. The toaster did not work. Had to get a new one. The toilet you had to hold the lever down for 15 seconds to get it to flush. Really! Somehow as a couple we ended up with twin beds. Wow! The base boards were very worn. No ice maker which would have been ok if we had ice trays, there were none. No baking trays or large baking pans. The fan and light above the stove you had to turn on several times to get them to work. Plastic chairs on the balcony, really for the price you paid, plastic chairs? The staff at times came across like we were bothering them or were idiots if we asked a question that may have seemed obvious to them but not to us. Some of the staff was very helpful, not all! The tub did not drain well. The clock on the wall did not work. The only positive thing we could say about the room is that the shower was great with plenty of hot water. The pool had some white substance floating in the corner, not sure how well the filtration system is working. Also, would be a nice perk if some umbrellas were put out by the pool. We would not recommend staying at your property to anyone. A trip to Hawaii with the prices paid should come with a better room then we received. Only disappointing thing to our entire stay. The room needs a complete upgrade!
Celebration
kerrideutsch
The people at the front do not give the same information and when I ask them it felt like I was bothering them. Curtains in my room were torn and the front desk had no clue about it. Don’t they check the rooms before they rent them
Convenient, Charming, & Clean!
Jessie C
(Raleigh, North Carolina)
Overall we have no complaints! Quick check-in, four working elevators, beautiful lobby, convenient location- 1 block to Waikiki beach & 1 block to the bus stop, kind staff, clean hotel, clean room, no noise issues, great view, & overall we loved our stay! Definitely got a great price for our six night stay in July, a lot of bang for the buck. I will say the beds seemed to be more full-sized than queen-sized, the pool is not 6 feet deep even though it states that it’s 6 feet deep (I’m 5.10 & my whole head was above the surface when I stood flat on my feet), & the wifi wasn’t the best, but these were non-issues for our group. There’s a convenient minimart in the lobby that has a little bit of everything, and there’s a grocery mart two blocks away that is great, too. I highly recommend this place! Well worth your time & money. Very pleased with our stay! (:
What you see is not what you get
TwoTravelors
(Rancho Cucamonga, California)
Booked online, pictures great. arrived room not what we paid, false advertisement. Recep unable to accommodate, 5 people in a 1 bedroom, 1 bed provided a roll away, table with 3 chairs, look elsewhere
Wouldn't stay again
funplace
(Gridley, California)
Unit 2101-1
Check-in was fine. Room is dated, fine. Head to bed at night, bed is rock hard springs sticking out of the pull out. Housekeeping was kind enough to bring mattress toppers, better but not great for 10 days. Internet is horrible!
My biggest issue has been no housekeeping. We have trash running over in the bathroom. Towels all over the floor. Have had to call the desk for towels and toilet paper every 2-3 days. Called the desk they said housekeeping is every 3-4 days, which it hasn't been. They have cleaned our room ONE time in 10 days!!!! I understand it's because of Covid, but if no housekeeping at least leave supplies for 10 days(garbage bags, toilet paper, towels, etc).
The room is VERY dated. Stains on carpet, holes in curtains, curtains don't shut all the way, stove looks and sounds like it's from the 70’s. Artwork is faded. Pillows need replaced. Kitchen supplies are very limited.
Front desk has been kind and helpful. William in security has been very nice and helpful.
I don't need a fancy room, just clean and comfy, which this room has not been. It's not felt like much of a vacation space!
We've had no issues with parking besides the spaces are a bit small.
We have been coming to Aston at the Whaler for the past five years and it has always been a wonderful experience “coming home” as a couple and as a family. The aloha that you feel the moment you arrive stays with you throughout your entire stay. The warm and amazing staff of Marissa, Amy, and Rod have always made sure of this and are now like family to us.
The property has a very nice balance of retro architecture with contemporary renovations - There are two 70’s vibe buildings with a gorgeous tropical grounds between them. With it’s rock waterfall spilling into its gorgeous koi pond and arching wooden bridge, completely surrounded by neatly manicured grass, it never fails to take our breath away.
The location is perfect for us. We much prefer the more relaxed and casual feel of Kaanapali (as opposed to Wailea). With Whalers Village just next door, it’s a one minute walk to restaurants, shopping, and live music. The beach is a long stretch of sprawling golden sand with a hint of red to it that leads into the clear warm waters of the South Pacific. A five minute walk up the beach provides the opportunity to swim with some of Hawaii’s most vibrantly colored fish and beautiful sea turtles (just remember to resist the temptation to touch them!)
The units are individually owned and can vary on both size / upgrades so we recommend doing your research or speaking with someone on staff before booking. While hitting our favorite dining spots is always enjoyable, we love the ability to prepare our meals in the unit’s full kitchen. 1 bedroom Ocean View is definitely a winner!
If you’re looking for a beautiful, down to earth place with superb service, Aston at the Whaler is your “home”!
Fabulous Aloha hospitality!
DCSanfelice
Wow! What can I say. We really loved our stay here! The grounds are gorgeous, clean and excellently kept. The people were all kind and helpful and made our stay just great. One particular individual, Dexter, really went above and beyond for us. After a small airline issue (and let’s be honest, large freak out) he was so kind and courteous abs really helped us fix our issue with no additional burden on our vacation. Truly amazing hospitality!
Well Maintained Property, Great Location
JillClardy
(Redwood City, California)
We're just back from a family vacation for which we rented two 2-BR/2-BA condos at The Whaler. The 2-BR units are on the corners of the building, each with a wrap around lanai that offers stunning 270 degree views of both the ocean and the mountains. We ate our home-cooked meals most evenings on the lanai except for one time when it was too windy. Our 2 units were nicely decorated with well-furnished kitchens. There is an individually controlled A/C in each BR and in the main room as well. The check-in process was inefficient, with apparently no one allowed in before 3:00 pm regardless of whether the unit is ready, and the parking garage is difficult to maneuver, so we just parked our big SUV in the outdoor lot next to the tennis courts. Proximity to the beach, ABC Store, Whaler's Village shops and restaurants, and the beach walk was excellent. There were a couple of days when we never even drove the car. The pool is small and crowded and not very kid-friendly since it is entirely 5-6 feet deep except for the steps. 8:30 am koi fish feeding at the pond offered a fun diversion for the kids. Fresh pool towels are available whenever the pool is open and you can use them on the beach as well. Chairs can be borrowed and taken out on the beach. The entire staff and most of the guests wore masks so we felt safe. We'll definitely be staying here again. I checked out amenities and prices at nearby resorts, but having our own kitchen makes The Whaler the best choice for us.
Aston Whaler
hulsongreg
The Aston whaler is a wonderful property beautiful grounds beautiful beach.The front desk staff& bell staff is awesome The Whaler is very close to restaurants shops and things to see. It has great snorkeling right in front of the building! I would highly recommend this place we will be back!
Our 2nd stay at Aston at The Whaler
changie2021
We came back for a 2nd stay at Aston coz we liked it so much the first time 3 years ago. This time, I came with both my sons to celebrate my birthday and stayed in a 2 bedroom apartment which was lovely and spacious with a big balcony and a beautiful view of the ocean. At the end of the trip, we all said we would come back again.
Aston at The Whaler is a very good and convenient location with lots of restaurants and shops. There are also lots of activities available to join, e.g. surfing lessons, snorkeling trips, sunset cruises, etc.
Was another wonderful stay!!!
Wonderful return visit to the Garden Island! Kauai is like a second home to me! Islander is so centrally located on the east coast ... wonderful shopping near-by! Staff is kind and appreciative of your presence.
Has all the features, but more casual and welcoming
RedPioneer
(Carbondale, Illinois)
We were very happy with the ocean front room and kitchenette, beach & lounges, pool, spa tub, and laundry. Friendly staff. Clean property. All the comforts and treats of tropical vacation, without the off-putting exclusivity and crowd of a huge resort. Convenient location (except for traffic times), with Island Country Market (ABC) just off property (along with nice strip-mall shops and probably a restaurant or two in Coconut Marketplace). Get your coffee at Imua adjacent to the main lobby building. Dinner at the next property north (Hukilau Lanai) was excellent. We didn't get a chance but would have tried Lava Lava Beach Club grill on the other side of the property. It's a humid place with great ocean breezes - fresh air was much better than the A/C, which we suggested they sanitize to reduce a mildewy smell. Gotta love those trade winds though! Property faces Lihue toward the south, so the sunrise is on the left when you're facing the ocean. Stargazing between fast-moving clouds was still quite good. Try to do the walk up the Sleeping Giant at least part way to get a view back over Kapa'a and Wailua - we used the East Trailhead. We would happily stay at the Aston Islander on the Beach again.
Great Location and Beautiful Grounds
amywQ4962XR
The Aston Islander was a good value. It is in a great location, close to lots of good food and activities. The beach isn’t great for swimming but it is beautiful. The grounds are beautifully kept with many fabulous plants. The down sided was the bed. It and the pillows were ancient and incredibly uncomfortable. The room was also very musty. Decor is very dated.
Great Place to Stay
aahuna
(Kaneohe, Hawaii)
Aston Islander on the Beach is a great place to stay while on Kauai. It's close to the airport and not too far from anywhere else on the island. Plus, there's shops and dining within walking distance. We're locals and we love staying there when we visit from Oahu.
So very disappointing!!!
Odon Y
(Tyler, Texas)
I have mixed feelings on my recent stay at the Aston Islander. The bed was absolutely horrible, it must have been the very same bed since the hotel inauguration a hundred years ago.!!! It was very small, smaller than a queen bed as it appeared in the web page, and it had the the form that makes two bodies over the years. We had to request room service 24 hours in advance! I think that in the middle of a pandemic hotels should clean extremely well and room service should be provided daily. Our terrace chairs were totally ruined, one of them was even broken so even though we had a beach front room we couldn’t be able to sit and enjoy in our balcony for the first three days, till they finally changed the chairs for us as we repeatedly requested. We had to extend our stay and the hotel staff was very helpful and we were relieved not to be sleeping at the airport our last nigh but the bed in the new room was even worse, I could feel literally the springs of the mattress nailing every single part of my body. I ended up spending the night on the couch. It was so disappointing!!! So very disappointing! It’s a shame that guest are not provided with the most essential service in a hotel, THE BED!!! I get it is Kauai and I get that this is not one of the most expensive hotels in the island, but it hasn’t been cheap either. I think that for what we paid we should have been able to enjoy a decent bed and room service every day.
Spent a week in a very nice junior suite with a gorgeous view of the main pool and the ocean. The fully outfitted kitchen was a huge plus. The resort grounds are beautifully maintained. The main pool is perfect for families, and the other one (adjacent to the bar) was a de facto adults-only space most of the week we were there -- perfect. Resort staff were very friendly and made everything easy. If you need something that you can't find at the on-site convenience store, there's an ABC store (the Hawaiian answer to 7-11) a short walk away, and a grocery store across the street. There are also several inexpensive options for food within walking distance. We loved our time here, and would book again.
Great views all around
204ciao
Had a great time. Stayed in a junior suite w a kitchen and it was really perfect. Patio had the perfect view. Would recommend it to others. They conveniently have a coffee shop, store and restaurant. Add right next to a food truck lot!
Excellent experience!
Ellen C
Our whole trip was an excellent experience! Everyone made us feel like we were special, from the bell hop, to the person in reservations, to the folks at the pool. The room view was overlooking the large pool. We could watch the sunset every night! The happy hour drinks were fantastic!
Best Resort in Maui!
Dkb801
Look no further - This Resort has everything you need! The staff are very friendly and welcoming. One of the ladies at the check in desk remembered us from previous trips (despite our masks) and seemed genuinely happy to have us back! The rooms are super clean and spacious. There are 2 pools to choose from or the beach is right there to enjoy. The Restaurant offers a nice variety to choose from and honestly, they have the best Mai Tai's on the island! We have been coming here for over 10 years, sometimes twice a year and we've already booked another trip for March during Whaling season. Love this place!
Not Worth the Money
Timothy R
Beds are horrible. Internet is slow. Great location, pretty grounds, small beach. Rooms are outdated. Pool is nice and it is really convenient to have a restaurant/bar on site. Cost of stay is not worth it. For the amount they charge you should be able to sleep well. Staff are pleasant.
The room size and amenities inside the room were great. Rating themselves as a 4 star hotel is questionable.
My 2 problems were (1) front desk person who made us wait outside for 6 hrs with our luggage. I had called twice in advance and asked if they would hold our luggage indoors while we waited and was told yes. That didn't happen.
Granted we flew in 9 am and we're told check in was at 4 pm. But she was very rude, and offered nothing for us but the key to use a restroom. The sign on the office said it closed at 4pm, so how people checked in before then was a mystery. Everytime I checked to see if maybe we could get our room soon the answer was always " check in is at 4pm". Then by 3:30 pm we were told 10 min, then another 10 min wait...very aggravated by then.
(2) the outdoor furniture was rusty, torn and moldy cushions....not what you expect for a 4 star hotel!!
My only other complaint was a not so comfy bed.
Checked in on Aug 16th, 2021 in room 215.
Great place to stay
crystalrQ3478TY
We were here for a week and it was in a great location. Easy little walk to downtown and just a few minutes from main attractions. Parking was great. Due to covid we didn't have housekeeping but we had a washer and dryer and dishwasher so we made it just fine. There is a trash chute at the end of the hall since we were in the third floor. The main bedroom was overlooking the ocean and the second bedroom overlooked the street on the opposite side. Nice big balcony and sitting area. Very quiet and clean.
Unbeatable location
Guide260136
Quiet and well maintained grounds. Our two bedroom unit overlooked the ocean and the view could not be beat. The unit itself needs some upgrades….the entire apartment had an unpleasant odor, the bed was too squishy, the carpets need to be replaced, and it could use some fresh paint. All of the cabinets were sticky, too. Overall, we really enjoyed our stay and would recommend this to others looking for a quiet property with an unbeatable location.
Overpriced and would not recommend
Vacation562281
We rented a 2 bedroom ocean front condo and had requested an updated unit. The unit we were given was dated and worn. While the kitchen and bathrooms were clean other areas were not. Most of the unit was carpeted and the carpet was very old and dirty. The couch and love seat were old and dirty with sagging, stained cushions. Our enjoyment of the of the balcony overlooking the ocean was diminished by rusted furniture with old and mildewed cushions. The microwave turntable did not work and kitchen implements were limited. The beds were comfortable and the sheets were clean. The pool area was also clean. Overall it was not worth the price we paid
Low quality for the price - wouldn’t stay there again
tlauer123
(Seattle, Washington)
Carpets were dirty, kitchen implements cheap, dishwasher didn’t work, bath fans very loud. Overall cheap and dated. The price was much too high for the quality level.
Pool was nice, hot tub didn’t seem clean.
The Aston Mahana was an amazing place to stay The views are incredible and breath taking. The Aston was quite clean and had a very home like vibe. This was our first staying here and will definitely stay here for every trip to Maui. HIGH RECOMMEND!!!!
Beautiful
DominicEmelio
(Maui, Hawaii)
We love Maui and Aston Mahanna just a beautiful friendly place this is our 3 rd trip here and every time we stay here because we always have an amazing experience n time here . We snorkel here and see turtles beautiful fish as well as manta rays there no experience like it. We will continue to do vacations here for the rest of our lives Thank you for allowing us to share your beautiful island and Aston Mahanna. Respectfully yours The Emelio Family
Nothing like my second home, THE MAHANA
Mauithegreat
(La Mirada California)
Never look to stay in Maui anywhere else because THE MAHANA is "UNIQUE". This was my 13th time here where the Sunsets are simply the best from the balcony. When there's no moon love to see the stars and when the moon is out all seems out of this world. I highly recommend the MAHANA to family, friends and everybody!!!!!
Missing twin beds
Michael J
One major disappointment is it I called the front desk in May 6th for my August reservation to ensure that the second bedroom had two twin beds as I have three teenage boys with me. The woman I spoke with, Catherine, guaranteed me I would receive the two twins... When I arrived I was told the room with the twins was not available. I told the front desk I needed a blow up mattress for the second bedroom and they gave me a queen that they knew would not fit. House cleaning was nice enough to replace it with a twin sized mattress. The sleeper couch was extremely uncomfortable thus the rating below. The room was very nice in a great location, but this broken promise, and it was a promise, will most likely stop me from returning...
Best view on Kaanapali
fsquaash
(north carolina)
We were looking for a quiet, 2BR+ and full kitchen property, beachfront on Maui and Aston Mahana was perfect. We stayed in unit 709 and had a flawless ocean view on a large lanai and a beautifully decorated condo. You can snorkel right off the quiet beach in front of the property and see fish and sea turtles. Our place was very clean on arrival and the staff was very helpful. Due to Covid, they weren’t performing daily housekeeping but brought us fresh towels quickly upon request. The kitchen was well equipped and plenty big for our 6 person family. The bathrooms are very nice with marble and rain shower heads. This property does not have restaurants and has a fairly small but nice pool on the ocean but we liked that we didn’t feel crowded in the public areas. I took several jogs on the Kaanapali beach walk south of the Mahana and could see the big resorts had people reserving pool chairs by 8am. That is not relaxing to me and I was glad to enjoy our quiet pool area for evening grilling with our extended family. I would stay here again and would recommend a high floor for the view.
Maui Hill is wonderful. Great location and huge condos. Easy parking. New air conditioners. Very clean. Friendly staff and with a hometown feeling. Highly recommend. Economical
Grounds are beautiful with a gorgeous ocean view
Our yearly visit
rodtucson
(phoenix)
The condos are very large and the one bedrooms even have 2 bathrooms. Nice grounds to view. Grass, flowers, plants versus cement parking lot. The General Manager, Mr Costa, is a kind, caring and accommodating individual.
Excellent option in Kihei!
Liz I
(Lakeville, Massachusetts)
Fantastic location, very convenient being right on border of Wailea and Kihei, on the main road. We found Kihei to be a great general location, a bit more low key than Lahaina still offering great dining and shopping options. Units were excellent size and having a a washer and dryer in the unit was a huge benefit. Loved the large lanai for morning coffee and hanging out as a family. The propery was a bit dated but we were very pleased to have ample sitting space in the living area, so often there will be a single couch which isn't really conducive for a full family to relax after a long day out! The only place there is an opportunity is the kitchen, which was quite sparse compared to other places we have stayed. While there were ample dishes, pots, pans, were almost non-existent and having a few basics like salt and pepper etc. would be a plus. All in all would definately recommend for a Maui vacation!
Ocean view two bedroom.
vipter12
The hotel is located in Kihei, close to shops and restaurants but yet very peaceful and tucked away from the main road so the location was excellent. The staff and manager were really nice and accommodating. We got room service once and it was professional. Two stars came off due to the fact that the hotel is in dire need of repairs. In our room only shower was recently remodeled, with carpet, furniture and patio carpet being especially old and dingy. Overall with $400 per night this is what you get in Maui. Aloha!
Perfect stay
MikeI283BL
(Milford, Connecticut)
Phenomenal stay in room 27. Our room was in the perfect location. We had a nice view of the ocean while also being close enough to all the beautiful flowers on the property. The room we stayed in had two bathrooms, living room, two showers, full kitchen, laundry, etc. We stayed here for a week and loved every minute of it. Location is in Kihei which was the perfect vibe for us. Nice restaurants were very close to us. This was a great spot for our day excursions as well to Haleakala and Road to Hana. We would definitely stay here again and highly recommend it.
I can't say enough great things about the staff here! From the front desk, to housekeeping, to the valet and bellhops, everyone was super friendly and welcoming. We were all given sanitation kits upon arrival, which included masks, hand sanitizer, and sanitizing wipes, plus a tote bag and complimentary water bottles. Masking is enforced throughout public areas of the hotel, and they ask for proof of vaccination when checking in.
Thank you especially to Regan for helping me with the check-in process when I was barely coherent due to motion sickness. The vertigo was so bad, I literally had to sit on the couch to limit head movement, and Regan was so kind and understanding—he took my vax card and ID, and walked back and forth to the front desk to help me get all checked in. Then he escorted me and my mom to my room and did a quick tour of where everything is. Thank you again, Regan!
The valet staff were all so patient with my giant family wanting to take out our cars, sometimes 2-3 times a day.
The rooms were also great! We had a total of four ocean-facing suites, and they were all renovated. The suites were spacious, clean, had a great view of Waikiki beach, and fully stocked with glassware, dishware, lanai furniture, and whatever else we would need for our one-week stay. The fitness center is pretty well equipped and clean--I was impressed. The pool is on the small side, but great for small kids. Plus, who goes to the pool when the beach is right across the street, anyway??
Only downside (and this is in no way the fault of the hotel) was street noise since oceanview also means street-facing rooms, at least for my one-bedroom anyway. My sister's and parents' two-bedroom suite, the bedrooms are in the back of the building and they had minimal street noise.
They're currently still renovating areas of the hotel so there was some construction noise, but it wasn't bad at all since we were out and about most of the time. My sis and I chatted about our stay after the fact and agreed we would 100% stay here again when we come back to Waikiki. Great balance of price, service, and location.
Thank you again to the staff for making our first extended family trip in 10 years a memorable and great one!
Amazing experience ! Would live here if I could !
monicatang3
(Pomona, California)
Exceptional customer service and staff! I cannot express the gratitude and the hospitality they have shown our families. This should be the standard for ALL hotels. We wish we were here for our entire stay or could have just lived in that room! Haha. It was that amazing.
Highly Recommend this hotel!
912reneeh
The location is amazing! The hotel is in the heart of Waikiki, so shops and restaurants were so convenient. Celebrated a milestone birthday and greatly appreciated the upgraded suite. Loved having a full kitchen, a balcony overlooking the ocean, and a washer and dryer. With Covid protocols in place and only 4 rooms per floor, we felt very safe. The staff went out of their way to ensure we had a wonderful stay. Will definitely go back!
Best service, best location, and great view from the spacious balcony
TimT619
(Fremont, California)
This condo resort has best service. If you need anything, staff would take care of it immediately. We could not connect/watch cable TV, one phone call and within 5 minutes maintenance crew knocked at the door, same as refrigerator excessive ice accumulation issue, and the request for a scale to weigh our luggage.
The location of the hotel is perfect, across from the beach with calm water for swimming and further out you see hundreds of surfers. Restaurants and fast food are just around the corner. The best value rooms are ocean front XX01 and XX02 for 180% view facing the ocean where XX is floor number, prefer floor 19th or a little higher for non-obstruction view.
This hotel memorable amenity is the Toto Washlet smart toilet, which is so wonderful. Personal health fitness and yoga room are also very nice.
Always happy to come to the Beach Tower
maria a
(Saugus, Massachusetts)
This was our third time staying at the Aston Beach Tower and we will be back again soon . The perfect location on Waikiki right across from the beach with endless views . Front desk when out of their way to make us feel welcome.
Staycation gone great! Fantastic view! Due to COVID my wife and I ordered takeout for breakfast, lunch and dinner. Having our meals and drinks with the beautiful view made it more spectacular. We did go walking in Waikiki and also did some shopping at the mall. We had lunch at Paia Fish Market Waikiki. I love to eat fish. My wife and I ate the Ono and had calamari. The food is fantastic. That was the best Ono and calamari we ate. Our staycation was very memorable.
No frills - great value
Carlos S
(Auburn, Alabama)
This hotel offers a unique experience on Waikiki in that it has a terrific oceanfront location, with gorgeous ocean views (if like us you choose an ocean front deluxe room). The rooms are nice, the beds are comfortable, everything was clean and tidy during our stay. Also, the staff was very friendly and helpful.
The flip side is that the hotel has zero amenities. No fitness center, no breakfast, no room service, no pool, not so much as a treadmill. Also, the rooms are quite small. The bathroom in particular is tiny. This was fine for the two of us, but 4 people would probably be very uncomfortable.
So if what you are looking for is a zero-frills, good-location, cozy hotel room right on the beach, at a reasonable price then this is the place for you! If you need a pool, playground, spa, etc. or need a large room, then I would not recommend this hotel.
Note: I'm knocking the service grade because of lack of amenities, not because the staff was bad. They were great.
Great location, great hotel
shellinae30
(Queen Creek, Arizona)
This hotel is in a fantastic location! The entire staff was friendly and really made us feel welcome. The hotel was clean, I truly felt my family was in a safe clean place. The beds were a little firm for my taste, but it was doable. I would definitely stay at this hotel location again!
Our vacation stay
crusader132021
(Phoenix, Arizona)
We enjoyed our stay, The view was outstanding. The access to the beach was wonderful. It was easy to walk around Waikiki, The Egg & Things café had great food and a good staff. The cleaning staff were efficient and helpful. The central location allowed us to easily walk to the zoo and aquarium .
Circle the Circle - Great Views, Great Value in Waikiki
RSOblio
My wife and I had to fly over from Maui for a brief one-night stay, part business part pleasure. We have stayed at many properties throughout the Hawaiian Islands, from tiny boutique properties to mega-resorts and everything in between. What we loved about this property was that it had a boutique-like feel that reminded us of some of the smaller properties we really enjoy in Southeast Asia. We like the smaller properties where we can come and go without a whole heap of fanfare. This is not to say we don't appreciate the overly attentive service of a Ritz or Four Seasons, but those experiences have their own time and place and for us, this brief weekend trip was not one of them. As such, we decided to try something new with Aston Waikiki Circle and we are delighted we chose to do so. The hotel itself is, in fact, an architectural circle. Many of the rooms have incredible views and we were only sorry we did not have more time to spend simply enjoying the view from our lanai. Spectacular! Our room was not huge but very comfortable for the two of us with everything we needed and again, afforded us that boutique-like feel we really enjoy when we know we will be coming and going often and want a property that allows for that without long walks down long corridors and long waits for elevators. Being a circle, no long hallways or long walks and very easy access. The bathroom door had a lovely glass panel that was blue and had circle bubbles underscoring the architectural theme/design of the structure. The property is directly across the street from a great portion of Waikiki Beach and allows for easy access to great shopping, dining, and anything else one may care to access in Waikiki.. As rental cars were pretty much booked and we did not care to pay more for a rental car than the room, we used Biki bikes and the bus to navigate our way to and from the airport and into Chinatown. First time ever we did not rent a car on Oahu and it was a really fun new way to experience the city. The Circle's location made this all very easy. I would be remiss were I not to mention the warm, friendly and accommodating staff. Everyone we encountered were wonderful and we will definitely stay here again. If you and yours are accustomed to five star destination resorts with a huge staff, multiple concierge desks, etc, this may not be for you. But if you are seasoned travelers who appreciate great location, great views, warm service and great value...check it out!
We always enjoy staying with you at the Waikiki Sunset. Staff makes us feel welcome and always friendly. The 2 bedroom was affordable and clean and when we requested service, it was fast. We will stay again.
Thank you!
The always quirky Sunset
ktodd139
(North Wales, Pennsylvania)
We have been spending our Hawaiian vacations at the Sunset for many years. There are many great things about the building, including great views of the ocean and Diamond Head, great location to beach, restaurants and shopping, and always friendly staff. That said, there are always weird and quirky things occurring. Elevators were covered with board on this trip, which my Grandson referred to as "the cardboard elevators", maid service was almost non-existent (due to pandemic) and pool use was by reservation only.
Outstanding service at Aston Waikiki Sunset - Penny
Prosthodontist
(Houston, Texas)
We could not thank Penny enough for treating us like her own family! She listened, solved our small issues, and made us feel so special during our stay. She is a type of person who would “under promise and over deliver’, with her quality customer service. We felt valued as Aston guests because of Penny. She cared so much and her compassion made our stay so memorable! Also, Ka’ahele is another very kind front desk we came across. We thank you!
I took my 3 girls and mom for a trip to Hawaii after the loss of my father. Aston is the only hotel my husband could find that has 2 bedrooms with kitchen and it is in a great and safe location. He could not join us due to work. It is a short distance to Waikiki beach, restaurants, diamond head, attractions, etc. Parking is convenience and reasonable price. We stayed at Aston brand hotels whenever we visited Hawaii and happy to get to know Penny during this trip, she is truly an asset to Aston!
Over priced
pilarsilva91
(Fresno, California)
Antiquated hotel, over priced. I had a two bedroom suite, the rooms are very small you barely had room to get around the bed. Never staying here again. The furniture was very old and scratched up. I stayed 5 nights and my room was never cleaned during my stay.
SPEND YOUR HOTEL
DOLLARS ELSEWHERE
Jeremiah C
(Kansas City, Missouri)
SPEND YOUR VACATION STAY DOLLARS ELSEWHERE. While I completely understand COVID issues and how that has changed the hospitality industry (I am a small business owner in the service industry), when it came to this part of our much anticipated vacation, we were disappointed and honestly quite fed up with the Aston Waikiki Sunset at every point along the way.
Some of the issues we encountered:
* The rooms are just “meh”. ESPECIALLY for paying over $3k to stay here for a week, I expect an overly clean room, plenty of blankets and towels, cookware, usable balcony space, solid interior doors (not ones that have slats in them and can be peered through), working windows, hot water, open and accessible amenities as advertised, and the list goes on.
Additionally, these items were also ridiculous and or need attention:
* griping at people to pull up a mask while their security staff weren’t wearing one at all.
* telling guests they must reserve an OUTDOOR POOL time, but failing to answer the phone when guests attempt to call to make said reservation. (And also sending your pool Bouncer to boot people out when there was NO ONE ELSE THERE, if the “time had expired”.)
* allowing only 5 people at the pool, and only for an hours time, to then require 30 minutes after to sanitize. How bad are your chemicals that they aren’t working in the first place? Also, do you not think that we are all swimming together in the ocean, right next to each other? ALSO.. having us sign our life away in a waiver to swim in your pool would negate your liability should someone “contaminate” your pool.
* the trash, dirt and grime in and around your building needs to be addressed. I understand you can’t do anything about the homeless community hanging out, but if you don’t take care of the outside issues, how can you not expect them to
Use it as a garbage can also?
* The “market” in the hotel is basically an offering of a smelly replica of a third-world open air market. Had almost nothing, crazy over priced (as expected), and I’ve honestly had better experiences in actual third world countries with markets.
*your parking pass system is in dire need of streamlining. You should simply add a daily charge for parking to the room for the duration of a guest’s stay rather than having someone attempt to navigate through a broken stall with different directions from whomever is working that shift on how to insert one ticket, but grab another, but pay for the last hours you were there, but you need a new ticket when you come back, but also it’s prorated when you come
Back so you’ll need an additional ticket. What the heck.
All in all, if I could do it again, a thousand times over I would stay somewhere else. I’ve been to Oahu before, but this was by far the most disappointing.
The best hotel I have ever stayed in! Made our Hawaiian trip memorable!
elsvetteb
Everything was A+++++++ with this hotel. Every staff member was cordial, helpful, and sincere. I love the doormen, as they treated us like friends!
The room: It was so spacious and the amenities were top notch! The bed was super comfy and the bathrooms were luxurious, even the blow dryer was DYSON! I was about to bring my Dyson but nice to know they had that as their standard hair dryer. The toiletries were the best quality and they offer free sunscreen!
We were able to use the kitchen to make meals and even BBQed upstairs. The appliances were like what we had at home, super high end and made the stay comfy.
The view is beautiful and the private jacuzzi was used every night, while every morning we used our private deck. One thing though, do not expect quiet, it is on a busy tourist street - we didn't mind this since the windows were well isolated. If you're looking to jacuzzi in your private deck in quiet, that won't happen.
Location: TOP NOTCH! Walking distance to the beaches, shops, and restaurants. Mugen, the restaurant downstairs was such a memorable and delicious dinner. It's easy to get to places from here and they provide a car with free parking!
Amenities: The pool and spa upstairs was super private, we didn't even see another guest when we visited. The view from the pool is stunning! We also felt covid safe with all the wipes and hand sprays. FYI, there's so many amenities, I can't list them all! EVEN SLIPPERS!
Service: Best in industry. From greeting, housekeeping, service and doormen, they were all so gracious and kind. We love the friendly and sincere smiles. They also offered us the chairs and beach towels that made our beach visits so comfortable. It was superb! I can't rave enough about this place.
I will be back!
Best design and style in Waikiki
JOE J
(Tokyo, Japan)
World leading restaurant in building, gorgeous rooms with elegant style. An instagrammer's dream or a relaxing polished paradise. Hotel staff seemed out of practice and was not able to accommodate many of our requests, and were not able to accommodate some of the advertised amenities. Hopefully they will get back into the swing of things soon.
Totally worth the money!!!
bifannybi
(Castro Valley, California)
You get what you pay for! This hotel is amazing. The design are way over expectation and they use all top of the line appliances. The view is unbeatable and the services are way exceptional! All the staffs were extremely professional and friendly. We can’t wait to come back!
THE LUXURY Hotel in Waikiki!
David W
(Honolulu, Hawaii)
ESPACIO the Jewel of Waikiki" is located at the epicenter of Waikiki Beach. A singular memorable event as you survey your Hawaiian surf kingdom with a bird’s eye view from the gorgeous rooftop infinity pool. The ESPACIO has only nine super suites each named after a jewel, with no other hotel rooms. This exclusivity makes you feel like you are living in your own residence overlooking the beach of Waikiki. What really elevates the experience to 5 stars is the wonderfully engaged staff. Without the hustle and bustle of a big hotel, each one takes the time to find out what will make your stay unique. My wife is a macadamia nut fan and the second morning Dave the breakfast Chef surprised my wife with super yummy mac nut pancakes topped with an island flower lilikoi butter. Happy wife made an even happier husband!
We stayed in a 3 bedroom 8th floor suite that was designed with tasteful residential elegance. Our first evening we sipped champagne while watching a spectacular evening sunset from our own lanai balcony jacuzzi. All the beds are a gazillion thread count fluffy but with a firm mattress which we like. There is even a full length Tempur-Pedic body pillow which was cool to snuggle with. The in-suite dry sauna was a much-appreciated amenity after a night of overindulgence. As we had three couples, the full kitchen and dining area were the center of entertaining. At the end of the evening everyone went to their own bedrooms, each with its own luxury bathroom with a fancy Japanese Toto toilet. The next morning, we enjoyed the included continental breakfast and headed back to the roof top infinity pool for an afternoon BBQ. We never left the property!
Our second evening we dined at Mugen and experienced Chef Jason’s 8 course tasting menu. Chef’s French Japanese technique combining local sourced produce with the best proteins from around the world resulted in a world class dining experience. Each culinary sequence was flavorful on the palate and pleasing to the eye. He explained how even the various plates and vessels were specifically selected and imported from Japan to provide a canvas to present each course. Wine pairings from Lee the sommelier where all on point and as much educational as it was complimenting to the cuisine. Chef says the menu constantly changes as ingredients becomes seasonally available. We plan to come back next month for our anniversary.
Overall, we had an outstanding couple’s weekend at Espacio and Mugen. Sure, it cost a small pile of gold but we all enjoyed the luxury experience while connecting after so many months. Bravo Espacio and Mugen!
New favorite hotel in Honolulu!
megandG2842GF
Having stayed in a Four Seasons property the night before I checked in to ESPACIO, my standards were high – and ESPACIO far surpassed them. From the moment I arrived to the time I departed, the entire staff provided a seamless experience that left me impressed over and over again. The hotel’s butler, Wesley, was more thoughtful than I could have imagined, arranging an incredible in-room breakfast that delivered on even the smallest of my preferences. Then there are the rooms – expansive suites that cover an entire floor complete with a roomy private balcony and outdoor Jacuzzi. I woke up to the most incredible view of Waikiki Beach. It’s amazing how you can feel so relaxed and at peace while situated in the middle an incredible, cosmopolitan city. Don’t miss the rooftop infinity pool (there is a spa on the same level) and onsite dining at Mugen – all very worthy of a visit. , I’ve never been to a hotel with more thoughtful, personalized service and amenities. Considering there are only 9 rooms, I feel very lucky to have secured a reservation and can’t wait to come back.
A wonderful hotel managed by great staff. Unfortunately we encountered noisy tenants in the adjacent room. This scenario was not resolved. I do strongly recommend this hotel due to its affordability as well as location.
Amazing
sarahovelsen
(Honolulu, Hawaii)
Amazing. I liked the staff and room and fridge and got a free upgrade and theyre so Nice i love them all. Its so central and everythings so close especially the beach which is so Nice and the location is the best
had a ten day vacation
jwapsych
I had an excellent stay. I want to especially thank and ask Tripadvisor to commend them personally for the service of Meryknoll and Tracy who helped me have a relaxing and excellent stay. Meryknoll responded to my needs to have better accommodations for the what I had to do during my vacation and responded quickly with help and moved me to a room location that accommodated my needs. I want to thank them personally, especially Meryknoll for her excellent customer support and service.
I will definitely stay again at EWA HOTEL given the welcoming and support of the staff like Meryknoll and Tracy and I am more likely to use Tripadvisor for my travel needs.
Thank you for a wonderful stay!
John W. Adams 716-860-8392
Do Honolulu on a budget with Ewa Hotel!
419damali101
(Newark, New Jersey)
My sister and I stayed here to celebrate my 50th birthday
Pros:
Great value for price!!! This little no-frills gem is super close to Waikiki Beach and has 5 AMAZING food trucks right outside your door. There's no bells & whistles or pool, but that's exactly what I wanted...somewhere clean and safe to keep our stuff while we explored Oahu for the first time. One perk that is included (that we really enjoyed): you can show your room key at the Honolulu Museum of Art and get free admission..its $20 otherwise
Con:
We had to be moved twice during my stay because in one room, there was no hot water in the shower and in another room, the air conditioning unit was malfunctioning and leaking water. Maintenance of rooms needs to be improved.
Other than that, we had a fantastic stay. All staff were friendly, helpful and responsive to requests. We were provided with an upgraded room once we had to move a 2nd time. I would recommend to others to stay here. Check their website for deals/coupons
Ewa hotel - Cartwright Rd. Ohana
82nanii
(Honolulu, Hawaii)
Many thank you's and appreciation to Tracy, Evan, Maryknoll and housekeeping!!! You all Rock!!! My stay at Ewa hotel... better then Hawaii Prince or Hilton!! Its the people like Tracy,Evan and Maryknoll that makes you feel like million bucks... I am Very impressed local!!! I'll see you soon!! N.Hylton
It’s been hit by the COVID that shut down tourists to the island .
that’s for sure.
however , it’s a good price place for the location and the size of the room and the balcony over looking the harbor.
Don’t expect service don’t except the pool towels to be greasy and fluffy the seen a butter days for sure .
Yet is Waikiki and you are on a vacation in times of unsettled pandemic so count your blessing .
I know I do .
Good but not as nice as the pictures
Brad Z
The pictures look nice and the views are wonderful the sunset room is beautiful as well. The hotel is more of a 3+ star hotel nice people very bad Valet and bell service. The kitchen is sparsely equipped But it is Adequate.. Our room overlooked the Marina you can't see Waikiki from 3/4 of the hotel windows. It's still a nice base for a Hawaii trip
Has gotten run down but good location and balconies. Room is pretty grungy though.
Rachel D
(Berkeley, California)
They just have let the rooms go....but the view was great and the grounds are kept nice. It is a great location. I just hope can't believe how filthy looking the carpets, lamp shades,furniture appeared. They do seem to take covid seriously, which is nice. But I wouldn't stay here for a long time, given they won't clean your room. I mean my house gets vacuumed a couple times a week. Of course tge carpet looks gross if they aren't doing cleaning every couple of days. It is a shame they have just let it get so bad.
Wonderful Stay
Cruiser101
(Sacramento, California)
Stayed in a privately owned room (838). We loved the location and enjoyed being at the end of the beach, which seemed quieter. Hotel was not too crowded. Balcony was lovely and enjoyed the views. No fireworks yet, due to COVID.
Only got to use the smaller pool, which allowed about 12 people in the water at one time. used walkway to get to beach and lagoon next door.
The room itself could use some TLC. The couch is old and it shows. I was really surprised as it looks nice it the pictures on-line. The rocking chair wasn't working, so you could sit in it but you could use it as a recliner and batteries had been removed. The mattress probably needs to be replaced. When you sit on it, you can feel the edge of the it. Housekeeping didn't leave instructions on how to operate the T.V., but response to my inquiry was really quick. There was one chair and umbrella available to use on the beach, but I ended up renting lounge chairs at the lagoon.
We ate Cinnamon's for breakfast and had the acai bowls from Hawaiian Aroma Caffe (on-site). They were delicious. Had ice cream at Dave's. Wait until Tuesday when it is half off.
Had some difficulties getting access to the elevators. I inquired if I could use the stairs and was told, no. They were only for fires. It was pretty frustrating. Ending up asking someone else and said it was not a problem. That helped and people starting using the back elevators.
Did not have a rental car and Uber/Lyft prices were extremely high, so we just walked when not doing a tour.
Overall, great stay. It takes about 15-20 minutes to walk to center of Waikiki, which we did every single day. Loved having the Hilton right next door to get my Starbucks fix very early in the morning. LV is also on the Hilton property, in case you don't want to wait in the long line on the main strip.
We used Top Limo for shuttle service and pick up for Paradise Cove was a short walk.
Stayed here many times before, but never again.
PeterBinBaltimore
(Baltimore, Maryland)
We arrived at the hotel and got our room keys after a very long trip, excited to arrive at our room, unpack and settle for the night. When we opened the door to the room, it was absolutely filthy. The floors and furniture were deeply stained and the carpets were a disaster. It literally looked like someone poured Kool Aid all over the place and it was never cleaned. When we complained we were taken to two other rooms which were equally as gross. We settled on the third for no other reason than we were exhausted and done with searching as the manager informed us these were the best (cleanest?!?) options. The manager acted like we were a huge inconvenience or being too picky - however, the bell man that was waiting for us to make a room selection mentioned to us that many guests had been complaining about the state of the rooms and how filthy they were. We have a 3 year old daughter who would obviously spend a lot of time running/crawling/playing around on the floor and we never felt comfortable with her doing that. We stayed at the hotel for 3 weeks at a cost of $15,000 and did not get a single cleaning of our room (despite my mother staying next door at Hawaiian Village and getting cleanings whenever requested). We asked for cleaning items from the front desk so we could at least keep it clean ourselves, and they were never provided, so we had to go to Target on our vacation to buy cleaning supplies. We had guests up to the room and they summed it perfectly - "the furniture looks like furniture someone left on the side of the road to be thrown out or given away for free." We have stayed at Ilikai many times over the last 5 years (five times, I believe - each time for 2-3 weeks) and had always been happy in the past so this was extremely disappointing. We're already looking to book another extended stay in February '22 and will be looking elsewhere. The pandemic hit everyone very hard. I am a small business owner myself and was deeply affected. But as a business this was an opportunity to take the time closed down to clean the hotel and make upgrades for the future guests who would be arriving when travel restrictions were loosened. Instead Ilikai decided to let the property degrade and punish guests who were early returners. It's shameful.
It’s been hit by the COVID that shut down tourists to the island .
that’s for sure.
however , it’s a good price place for the location and the size of the room and the balcony over looking the harbor.
Don’t expect service don’t except the pool towels to be greasy and fluffy the seen a butter days for sure .
Yet is Waikiki and you are on a vacation in times of unsettled pandemic so count your blessing .
I know I do .
Good but not as nice as the pictures
Brad Z
The pictures look nice and the views are wonderful the sunset room is beautiful as well. The hotel is more of a 3+ star hotel nice people very bad Valet and bell service. The kitchen is sparsely equipped But it is Adequate.. Our room overlooked the Marina you can't see Waikiki from 3/4 of the hotel windows. It's still a nice base for a Hawaii trip
Has gotten run down but good location and balconies. Room is pretty grungy though.
Rachel D
(Berkeley, California)
They just have let the rooms go....but the view was great and the grounds are kept nice. It is a great location. I just hope can't believe how filthy looking the carpets, lamp shades,furniture appeared. They do seem to take covid seriously, which is nice. But I wouldn't stay here for a long time, given they won't clean your room. I mean my house gets vacuumed a couple times a week. Of course tge carpet looks gross if they aren't doing cleaning every couple of days. It is a shame they have just let it get so bad.
Wonderful Stay
Cruiser101
(Sacramento, California)
Stayed in a privately owned room (838). We loved the location and enjoyed being at the end of the beach, which seemed quieter. Hotel was not too crowded. Balcony was lovely and enjoyed the views. No fireworks yet, due to COVID.
Only got to use the smaller pool, which allowed about 12 people in the water at one time. used walkway to get to beach and lagoon next door.
The room itself could use some TLC. The couch is old and it shows. I was really surprised as it looks nice it the pictures on-line. The rocking chair wasn't working, so you could sit in it but you could use it as a recliner and batteries had been removed. The mattress probably needs to be replaced. When you sit on it, you can feel the edge of the it. Housekeeping didn't leave instructions on how to operate the T.V., but response to my inquiry was really quick. There was one chair and umbrella available to use on the beach, but I ended up renting lounge chairs at the lagoon.
We ate Cinnamon's for breakfast and had the acai bowls from Hawaiian Aroma Caffe (on-site). They were delicious. Had ice cream at Dave's. Wait until Tuesday when it is half off.
Had some difficulties getting access to the elevators. I inquired if I could use the stairs and was told, no. They were only for fires. It was pretty frustrating. Ending up asking someone else and said it was not a problem. That helped and people starting using the back elevators.
Did not have a rental car and Uber/Lyft prices were extremely high, so we just walked when not doing a tour.
Overall, great stay. It takes about 15-20 minutes to walk to center of Waikiki, which we did every single day. Loved having the Hilton right next door to get my Starbucks fix very early in the morning. LV is also on the Hilton property, in case you don't want to wait in the long line on the main strip.
We used Top Limo for shuttle service and pick up for Paradise Cove was a short walk.
Stayed here many times before, but never again.
PeterBinBaltimore
(Baltimore, Maryland)
We arrived at the hotel and got our room keys after a very long trip, excited to arrive at our room, unpack and settle for the night. When we opened the door to the room, it was absolutely filthy. The floors and furniture were deeply stained and the carpets were a disaster. It literally looked like someone poured Kool Aid all over the place and it was never cleaned. When we complained we were taken to two other rooms which were equally as gross. We settled on the third for no other reason than we were exhausted and done with searching as the manager informed us these were the best (cleanest?!?) options. The manager acted like we were a huge inconvenience or being too picky - however, the bell man that was waiting for us to make a room selection mentioned to us that many guests had been complaining about the state of the rooms and how filthy they were. We have a 3 year old daughter who would obviously spend a lot of time running/crawling/playing around on the floor and we never felt comfortable with her doing that. We stayed at the hotel for 3 weeks at a cost of $15,000 and did not get a single cleaning of our room (despite my mother staying next door at Hawaiian Village and getting cleanings whenever requested). We asked for cleaning items from the front desk so we could at least keep it clean ourselves, and they were never provided, so we had to go to Target on our vacation to buy cleaning supplies. We had guests up to the room and they summed it perfectly - "the furniture looks like furniture someone left on the side of the road to be thrown out or given away for free." We have stayed at Ilikai many times over the last 5 years (five times, I believe - each time for 2-3 weeks) and had always been happy in the past so this was extremely disappointing. We're already looking to book another extended stay in February '22 and will be looking elsewhere. The pandemic hit everyone very hard. I am a small business owner myself and was deeply affected. But as a business this was an opportunity to take the time closed down to clean the hotel and make upgrades for the future guests who would be arriving when travel restrictions were loosened. Instead Ilikai decided to let the property degrade and punish guests who were early returners. It's shameful.
Simply AMAZING...in such trying times the staff was always happy and more than helpful, my stay was flawless, the exact rejuvenating and revitalizing vacation I dreamed of, highly recommend and more importantly I will return for future stays!
Family Satisfaction
leslye241
The location is excellent and the 1-bedroom suite where I was with my family of 5 is spacious. All the employees I interacted with in housekeeping, valet parking, the Fish Hook Restaurant, and front desk, responded quickly to my request for help. They were all friendly and courteous. As for the Manager, Gina Reeves, she was also quick to accommodate me when I needed her assistance. My family and I had such a great experience that we will not hesitate to choose this hotel again if we return to Hawaii.
Staycation
JanayOA
Great place for a staycation or vacation! I will return and recommend to friends and family. It was a nice walk to the beach, shopping, and all the restaurants on the way there. They have a little breakfast/lunch nook there as well and it is close by a ABC store and gas station which is very convenient. The pool was clean and a nice get away between trips out. They provide you with towels for the pool. The fitness center was well equipped and a nice extra.
Good location
RosalynG123
(Oceanside, California)
Hotel not modern but wooden furniture and wooden accents are nice to see. Hallway carpet dirty. Issues with the shower: water kept going from warm to cold to warm gain. Room has small kitchen which is good since restaurants are over a block away. Valet parking only! Small restaurant outside of lobby has good food but limited menu.
Poor service cleaning of room, slow response to the requested help, key card to open the room door no working many times
claudio217
(Rancho Cucamonga, California)
we speck a better service based on our charges, breakfast credit of $40 dollars should be good at lease for two days breakfast not for only one day. we have problems more than one time with the card key of room door to open , not daily cleaning of the room, not rush response when we request service to the room, incomplete staff in the room .
We absolutely loved our stay at this beautiful oasis! The staff were very friendly and helpful. Our room was awesome! The pool and beach were amazing! Everything was so close. Definitely staying there again!
Perfect location
tpsdracutma
(Dracut, Massachusetts)
This place is in a perfect location with Lanai to the left and Molokai to the right and a sunset in between. The pictures are incredible. Clean, well maintained property and super friendly staff. It is a slightly smaller and older resort than the Marriott monsters out there (though those resorts are gorgeous), but that suits us fine as we are a bit older now and travel without the kids. What more could one ask for. We absolutely loved it.
Punishing Refund Policy in time of Covid
tigger911
Sun Beach Rentals, the Property Management Group at this property advertises the ability to reschedule and a 50% refund for a cancellation within a certain time frame. What they don't tell you up front, is that if you are cancelling due to the increasing rates of covid, with no available hospital beds, based on the Governor of Hawaii's request, is that there is a no refund and a no rescheduling policy. It is only after you make your request that you learn this. Be aware before you book here! I will never book here nor with any property managed by Sun Beach Rentals.
Seriously the best
scottbV9920RG
Can’t say enough about Maui Kaanapali Villas. The pictures and YouTube videos just don’t do this place justice. What a great time my wife and I are having. Amazing. We are coming back every year now. This is a view from our room. See picture.
Nice place but expensive
John_John_John23
We loved staying here as it was close to the beach and our deal provided complimentary breakfast at the cafe every day. However, the wait staff did not like to serve us with our free meal tickets. There was a noticeable change in service after we would present our coupons each day, which they require you to present when you are seated. We rented snorkel equipment right at the beach and booked some fun excursions right form the concierge. Overall good experience. It was quite expensive, but everything is in Hawaii near the beach.
We had a good time with my family there were no problem at the stay everything was great hoping to go back again. Good staff good front desk service, clean bathroom , nice housekeeping. I see yall soon
Amazing hotel!
jazj127
I always choose this hotel when traveling to O’ahu. They’re an amazing hotel where everything is close by and we didn’t need to travel far to the stores. We can’t wait to visit again on our family trips.
August 2021
LisaHawaii808976
(Lihue, Hawaii)
Check in was fast, our rooms were ready before the check in time;employees at check in were very thorough and nice. Covid protocols ( temperature checks, social distancing of dining tables) were implemented and we felt safe.
location
rkodani61
We had a good time staying at the Pagoda since our house was being fumigated. We liked the service , room was nice with comfy beds. Enjoyed the complimentary coffee in the morning. Enjoyed our breakfast at
You won’t regret it. It’s safe and close to pretty much everything in town. From the beach to the stores and etc.
reneyhurrell
(San Jose, California)
They have you use your key card to open everything. From the gate outside to the elevator and to your own room too. It’s pretty safe and if you want privacy, this is a must stay at hotel. It requires a minimum amount of deposit but it’s worth it for the price they let you stay at their hotel.
I have been staying here 3 weeks a month since the end of February. The condos and houses are always clean, the staff is great and more than helpful. I have never had 1 complaint and will continue to stay here whenever I come to town.
It was okay, could use some improvements
Acengic
Our vacation with family was very nice however we did have some hiccups. 30 minutes before our check in time we received a message saying that we were downgraded which was a big deal because we were traveling with 14 people. They try to accommodate us into town houses versus the one original and we made it work but that’s definitely not what we signed up for. We had to check-in In a completely separate subdivision from where our townhouse was. Then when I receive the paperwork it didn’t show the address to where the townhouse was so we were driving around aimlessly. Once we got into the townhouse there was barely enough dishes. No remote controls in two of the rooms. All in all we had a good time with our family but there was definitely room for improvement
Great place too stay!
Dean M
I had a last-minute cancellation and Letty at the front desk at Tuscana was so helpful I wish there was more Personnel like her highly recommend staying here very conveniently located reasonably priced very spacious rooms pets permitted we'll stay here again
Will never stay here again
jadakaysmith19
(Philadelphia, Pennsylvania)
I won’t be ever staying here again for multiple reasons. When we showered, the water would leak out of the ceiling lights downstairs in the living room, preventing us from turning on the light or using any electrical equipment within that area out of fear of being electrocuted. The bathroom cabinets had stuff on them, the vents were covered in dust, the toilets flooded. We were left with 1 giant trash bag and 1 toilet tissue per bathroom and some of the tissue rolls were USED! I use the bathroom a lot and have a sinus problem so tissue is very much needed. The front desk never answered their phone when I tried calling about the electrical issue and I called 4 times. The toilets flooded everyday, we found straight brown hair on the bed and both me and my partner are African American with curly hair. The front desk employees had a bad attitude and vibe. They never smiled.
Golf Trip
FrankVal2021
Very disappointed in cleanliness of unit, availability of towels at pool, and quality of pool furniture. Carpet, blinds, and screens in unit not cleaned in years apparently. Mattresses old and tired. Incredible how far down hill this property has gone in 2 years. Vanessa at check in was great!!
Location is Awesome. room could have been better. i have stayed there several times and this was the least impressive room that I have stayed in there. I would definitely give them another chance since I have stayed there previously with success.
Great 2021 family vacation stay!!!💞
Damarys R
Our first time there my family and i loved it pool was awesome will definitely recommend family and friends very clean comfortable very friendly staff will be visiting again awesome place!!! Thank you!
Not what I would have expected
msharpe2021
I was very disappointed to find that the "Resort" that you refer to is really not a resort but rather a property manager for individually owned condo's. The room we had was fine, however, the room above us which was an Airbnb and the guest were partying until the we hours of the morning. I brought this up to the staff however nothing was done as "you" don't manage that property. There was no ice machine on premise which I found very inconvenient and there were no ice trays in the room. The common areas were acceptable. I thought the girls at the desk did a fine job however, I would not recommend this to anyone simply because you have no control as to who your neighbors are.
Dirty and no safe! Drunk man smoking weed in the hallway.
Alazaro0901
We spent only 1 hour at the property. After check in we when to dropped off the luggage at the apartment and the front door was gross ( dog food everywhere in the hallway) A man smoking weed in the hallway.
The inside was worse, bad smell, dirty couches, greasy fingerprints on the coffee table. We ended up cancel everything ( can you imagine after 3 hour drive 8:00pm and 2 small kids) We find a great place for the same price. 👍
Great experience at ChampionsGate Toscana
Dean M
Me and my wife needed 1/2 two bedroom condo available Shanae at the front desk went above and beyond to help us when most front desk clerks won't even answer the phone let alone call you back her response was spot-on also Kevin from maintenance is an exceptional employee any issue I had was addressed rapidly within a half an hour I recommend
