- good value
Great location good value
navawritz (Tel Aviv, Israel)
It’s been hit by the COVID that shut down tourists to the island . that’s for sure. however , it’s a good price place for the location and the size of the room and the balcony over looking the harbor. Don’t expect service don’t except the pool towels to be greasy and fluffy the seen a butter days for sure . Yet is Waikiki and you are on a vacation in times of unsettled pandemic so count your blessing . I know I do .
Good but not as nice as the pictures
The pictures look nice and the views are wonderful the sunset room is beautiful as well. The hotel is more of a 3+ star hotel nice people very bad Valet and bell service. The kitchen is sparsely equipped But it is Adequate.. Our room overlooked the Marina you can't see Waikiki from 3/4 of the hotel windows. It's still a nice base for a Hawaii trip
Has gotten run down but good location and balconies. Room is pretty grungy though.
Rachel D (Berkeley, California)
They just have let the rooms go....but the view was great and the grounds are kept nice. It is a great location. I just hope can't believe how filthy looking the carpets, lamp shades,furniture appeared. They do seem to take covid seriously, which is nice. But I wouldn't stay here for a long time, given they won't clean your room. I mean my house gets vacuumed a couple times a week. Of course tge carpet looks gross if they aren't doing cleaning every couple of days. It is a shame they have just let it get so bad.
Cruiser101 (Sacramento, California)
Stayed in a privately owned room (838). We loved the location and enjoyed being at the end of the beach, which seemed quieter. Hotel was not too crowded. Balcony was lovely and enjoyed the views. No fireworks yet, due to COVID. Only got to use the smaller pool, which allowed about 12 people in the water at one time. used walkway to get to beach and lagoon next door. The room itself could use some TLC. The couch is old and it shows. I was really surprised as it looks nice it the pictures on-line. The rocking chair wasn't working, so you could sit in it but you could use it as a recliner and batteries had been removed. The mattress probably needs to be replaced. When you sit on it, you can feel the edge of the it. Housekeeping didn't leave instructions on how to operate the T.V., but response to my inquiry was really quick. There was one chair and umbrella available to use on the beach, but I ended up renting lounge chairs at the lagoon. We ate Cinnamon's for breakfast and had the acai bowls from Hawaiian Aroma Caffe (on-site). They were delicious. Had ice cream at Dave's. Wait until Tuesday when it is half off. Had some difficulties getting access to the elevators. I inquired if I could use the stairs and was told, no. They were only for fires. It was pretty frustrating. Ending up asking someone else and said it was not a problem. That helped and people starting using the back elevators. Did not have a rental car and Uber/Lyft prices were extremely high, so we just walked when not doing a tour. Overall, great stay. It takes about 15-20 minutes to walk to center of Waikiki, which we did every single day. Loved having the Hilton right next door to get my Starbucks fix very early in the morning. LV is also on the Hilton property, in case you don't want to wait in the long line on the main strip. We used Top Limo for shuttle service and pick up for Paradise Cove was a short walk.
Stayed here many times before, but never again.
PeterBinBaltimore (Baltimore, Maryland)
We arrived at the hotel and got our room keys after a very long trip, excited to arrive at our room, unpack and settle for the night. When we opened the door to the room, it was absolutely filthy. The floors and furniture were deeply stained and the carpets were a disaster. It literally looked like someone poured Kool Aid all over the place and it was never cleaned. When we complained we were taken to two other rooms which were equally as gross. We settled on the third for no other reason than we were exhausted and done with searching as the manager informed us these were the best (cleanest?!?) options. The manager acted like we were a huge inconvenience or being too picky - however, the bell man that was waiting for us to make a room selection mentioned to us that many guests had been complaining about the state of the rooms and how filthy they were. We have a 3 year old daughter who would obviously spend a lot of time running/crawling/playing around on the floor and we never felt comfortable with her doing that. We stayed at the hotel for 3 weeks at a cost of $15,000 and did not get a single cleaning of our room (despite my mother staying next door at Hawaiian Village and getting cleanings whenever requested). We asked for cleaning items from the front desk so we could at least keep it clean ourselves, and they were never provided, so we had to go to Target on our vacation to buy cleaning supplies. We had guests up to the room and they summed it perfectly - "the furniture looks like furniture someone left on the side of the road to be thrown out or given away for free." We have stayed at Ilikai many times over the last 5 years (five times, I believe - each time for 2-3 weeks) and had always been happy in the past so this was extremely disappointing. We're already looking to book another extended stay in February '22 and will be looking elsewhere. The pandemic hit everyone very hard. I am a small business owner myself and was deeply affected. But as a business this was an opportunity to take the time closed down to clean the hotel and make upgrades for the future guests who would be arriving when travel restrictions were loosened. Instead Ilikai decided to let the property degrade and punish guests who were early returners. It's shameful.