Not too bad
briannkatie12 (Honolulu, Hawaii)
Stayed here while waiting for a house after doing a PCS military move to Hawaii. Pros: great location in Waikiki, you can walk to the beach. Also a pretty good view from high up. The PS3 in the room and the assortment of free games and movies was awesome for my wife. Cons: tiny bathroom. I’m 6’4” and the shower was at my chest. Also you can’t open the door if someone is sitting on the toilet. Also the refrigerator is small and the freezer section wouldn’t get cold, so if you’re not wanting to eat out a lot I wouldn’t recommend getting anything frozen. Overall it was a pretty decent value.
CAN'T WAIT TO COME BACK
We spent 3 days in Waikiki just after they lifted the inter-island quarantine and the Luana Waikiki was AMAZING. From the moment we arrived to the time we checked out, the staff was super healpful and freindly. The location is the best with only a short walk across the park to the beach. Easy walking distance to great shopping and eats at Ala Moana Mall. Ten - twenty minute stroll to great dinner spots and other beaches. Our Partial Ocean View room was clean and spacious with a wide open view of the park and ocean (not just a sliver of blue between buildings). That's one of the best things about the Luana's location-being on the edge of the park means there are no other high rises right next door blocking your view or looking right into your room. We could tell our room had been recently updated, but it still maintianed that traditional Hawaiian charm. There was a fridge for our snacks and leftovers and an abundance of storage and countertop space. We spent most of our time at the beach, but the POOL sure looked inviting. Can't say enough about how much we loved our stay at Luana. A big shout out to all the staff-especially Kanani- for making our stay soooo enjoyable. CAN'T WAIT TO COME BACK, David and Malialani Big Island, Hawaii
Charming, Good Location
GlobalBizStrategy (Honolulu, Hawaii)
I had stayed here on a stop back through in August (staycation) between an Australia trip and San Diego to Canada. So, when it came time to share it with the man in my life, he too said he found it to have an authentic Hawaiian feel. He also liked the view of the park from our lanai. It was his first time on Oahu, and it made the right impression (thank you). We were glad to get this in right before the shutdowns began!
Revisiting Hawaii and making new friends
marybravard (Pasco, Washington)
I revisited Hawaii after many years and found the island to be as friendly and welcoming as before. The staff treated me as a friend. All of my questions were answered. I received excellent tips on sights to see and treated royally.
Management sadly unprepared to step up
Petlov3r514 (Vancouver, Canada)
Luana used to be a decent hotel but the cracks turned to creators. Terrible crisis response from hotel upper management. Historically unexpected virus crisis, yes... but do not coldly strip away guest amenities without replacing it with kindness and aloha. This is not “sharing our concern.” Zero communication to guests. We calmly reported all matters to professional front desk staff and Aqua Aston reservations phone number yet no response or notice from on-site Luana manager. In time of need, hotels should step up hospitality not coldly rip it away from guests. Hand sanitizer (as mentioned by other review) not visible at lobby water station or anywhere near any elevators. One bottle behind front desk and 1 wet wipe can. Water stations missing from pool and lobby; at least put out free bottled water, the hotel is 90% vacant, it’s a crisis and guests are in need of supplies, support & resources. Cleaning staff drastically reduced, at least keep the cleaning staff onboard during a virus pandemic. No updates on the many local Waikiki closures or shelter-in-place declarations. Free shuttle hours 10:30am posted by management erroneously it’s still 8:30am. And no guest help from the hotel manager to get to supplies or food during this crisis. Free wine and cheese event can be substituted with room delivery to those that enjoy the hospitality. Just a nice Luana care package with practical emergency supplies would have been awesome. Basically if something goes down, you’re on your own folks. Glad to be home in the mainland, felt like a contestant on Survivor. Luana in the early 2000’s was top notch hospitality, I’ve stayed 3 times previous, but since new manager stepped in it hasn’t stepped up.