TripAdvisor Traveler Rating
Good Hotel terrible staff
KyleeSunshineCoast (Sunshine Coast, Australia)
The Hotel was good and close to everything awesome little coffee shop in the lobby which we loved! But the staff in the hotel (There was one nice lady) were so grumpy especially the older man in the restaurant he was terrible, it was so unbelievably we nearly laughed, it’s ashame the staff bring down this place
If Snakes on a Plane were a hotel
Sometimes something is so bad that it makes it comically good, thats almost the case here and then you realise that you did actually pay money to stay here so its not that funny. On the positives - it is relatively cheap for the area, it is located close to the beach and the room did have a bed in it. Thats about when the good parts of the experience end - I cant speak for all the check in staff (so there might be some good ones), the one we had was just particularly surly (always a top trait for someone that works in hospitality), there is the $25 a day resort /amentie fee which is of course a joke as you have no option to pay it (just include it in the room price ffs) but this is a standard gouging across Hawaii so I wont blame this hotel specifically for that, however where it does get amazing is when you do look at the amenities - the gym aka "Exercise Area" which is a single broken wieder multi gym sitting outside the lobby, Im not sure if you could legally describe it as something safe to exercise on, Ive added a photo as I found it particularly amusing - note the fact that if you did roll the dice and actualy use that machine it is located almost in the lobby and next to the vending machines adding to the special ambiance they have created. The rooms have a bed, TV and bathroom in them, we were concerned the bathroom door was going to fall to pieces in our hands every time we touched it but it did manage to survive our stay (win!), the use of PS3s as inroom DVD players is an interesting one I guess you could look at that as a positive. The air conditioner definitely worked you had a choice of either OFF or MEAT LOCKER COLD, we chose to dance between the two settings throughout the evening to keep things interesting. A few reviews have mentioned the breakfast and they are reasonably spot on, the angry greeting by the woman cooking pancakes is a bit of a low light but then the pancakes themselves are somewhat of a highlight of the whole hotel experience so its a real roller coaster of emotions throughout breakfast. It is served in an Asian buffet restaurant complete with large fishtank and ornate oval tables which does make for an interesting touch. If you are looking for a cheap hotel close to the beach and can overlook getting any sort of pleasure out of the hotel you are staying at on holiday then this is a fabulous choice, if not perhaps spend a few more dollars and keep hunting around
No Aloha at the Aloha
We stayed here through VRBO and the Ali'i beach rentals. The property is a bit dated, but pretty nice overall. The staff, however, is what I'd call apathetic and unfriendly. They are often also unavailable. They have a hotel where they have regular guests, Airbnb, and VRBO all staying under one roof. They freely admit they treat their guests differently than the VRBO or Airbnb. Understand you only need staff for onsite issues like parking and use of facilities. Seems easy right? These guys sold our parking space while we were still parked in it! They couldn't tell my wife where the swap meet is? You live here, right? They refused us pool towels causing a trip all the way back to the 16th floor? Like we wouldn't bring them back. Worse than all of that, they are flat out rude. Their apathy is obvious and they are unapologetic about it saying we are here staying with their competitors? Just wow. If they had treated us equal they may have gotten good reviews. Heck, I may have considered them as an option next time I come here, but after this experience I never would. Ali'I beach rentals are thoughtful and listen to their guests. I'd use them again just never to stay here!
Boutique Hotel to Avoid
LTibbs3 (Auburn, Washington)
We stayed at the Aqua Aloha Surf Waikiki on our recent vacation in Honolulu. It wasn’t a pleasant experience. During our first night our air conditioner put out a horrible moldy smell all night. We complained and were moved to another room. All the rooms are very cramped and old looking. The breakfast buffet provided isn’t very good. The person running the buffet each morning is grouchy with guests and rude. My wife complained to the hotel of the way she was treated by this person. She was told that it was t run “officially” by the hotel, but was contracted. No excuse! I wouldn’t recommend this hotel.
159charlottem (Reading, United Kingdom)
The hotel was clean with free breakfast buffet every day. Good laundry facilities and we loved the hire towel system. Spa on site but pricey, mind you, so is everywhere in Waikiki. This hotel was in a fantastic location- which did mean we could hear a lot of traffic from our room. There was a car park in the basement (very tight considering everyone has enormous trucks here) which is expensive at $30 a day. Remember they chuck a resort fee at you too- $25 a day to include everything you could ever want... NOT (free water in lobby, a newspaper, tea and coffee in room- ours didn’t have any) The staff weren’t quite up to scratch. Seeing as I work in hospitality, I do always expect a nice welcome- ours was far from it. I detest when they take your credit card as a ‘bond’ and automatically charge it when you check out, despite making it clear that I actually wanted to use another card. This caused big and unnecessary issues for us!! They also don’t explain anything about resort fees or parking when you arrive. I did hear a colleague say to the woman who checked us in ‘Don’t be so down about it, you can always try again’ so she was clearly having a bad day- which turned into a bad week for the whole time we were there. I did feel bad for her, however ...her bad attitude shouldn’t have been put onto me & her customer service.