Government Rates

PKMano 01/07/2020

Located within walking distance from the beach. This hotel provides breakfast and it is good. I booked through booking.com and got a small room. Rooms are clean. Hotel staff members are very good and cooperative.

nicoledominiquec (Luzon, Philippines) 01/07/2020

Everything was perfect except for the free buffet breakfast. Its the same everyday. The juice tasted like water. But everything else was good. The room was nice and near the beach and markets. The room was spacious and the people are very nice.

soloflier (Melbourne, Australia) 01/02/2020

Great location, within walking distances of Waikiki Strip, International Market, Hawaiian Royal Centre, central to Honolulu CBD/Waikiki. We got great service from staff at reception and maintenance, whenever needed e.g. I couldn't work out how to work my room card. We also used the car parking facility, you will have a car space allotted. The room was very basic, the photos don't show how dated the rooms are. But we were happy with them because they were spotlessly clean and were serviced every day. We had the best night's sleeps on their beds and pillows each night, air conditioning wasn't noisy for me. And there is a room next to the bathroom for make up etc. It was the best value for money at Christmas time in Waikiki. Would definitely stay here again. If you come here expecting 4 star or to look exactly as the pictures suggest e.g. brand spanking new, this isn't likely to meet your expectations if you are after fancy hotel. But if you're after value for money in Waikiki, a clean room to stay and a budget to stick to, and a laidback chill atmosphere that feels like you are at the beach, this is a great choice. We regretted that we weren't able to stay in this hotel for our entire stay in Honolulu. The one we went to after we left Aqua (Pacific Marina Inn) made us wish we had been able to stay at Aqua.

loktay (Playa del Carmen, Mexico) 01/01/2020

We booked a last minute trip to Oahu over Xmas week and then realized that everything was full and expensive. We were able to get a room at Aqua Aloha Surf. It is a good hotel- they have a hearty breakfast with Asian lunch food as well as good pancakes (we got tired of it after a few days). It is a great location and the service was mostly very good. They have laundry facilities in the basement, cold water in the lobby, and free movie rentals. The deluxe room was big enough for a family of four if you don’t mind a double size bed. We got the deluxe room that has a double, twin, and sofa bed. We didn’t try pulling out the sofa but it worked as a single bed. One issue was the noise outside of the hotel. For the first couple of nights we left the glass door open (prefer no a/c) but it was terribly noisy with a bar across the street as well as construction. For the rest of the time we slept with the glass door closed, and a/c on and the noise was no longer an issue. There is a nice place to walk on a canal right next to the hotel, and plenty of rental bikes nearby. Excellent, cheap food everywhere. Overall, a great stay! Room has a microwave and mini fridge.

Oldtimer970 (Port Moody, Canada) 12/24/2019

The first morning I was there I was awoken by heavy construction noise on the 'beach' side of the hotel (203). I would not rent this room to a deaf person! Maybe if you're an early riser it would be fine. Room 313 was bigger and quiet!

JjaJjaSebastopol_CA (Sebastopol, CA) 02/17/2020

Booked this hotel 7 months in advance rooms facing courtyard. While the courtyard is lovely and features teak furniture and red cushions, the hot tub was hugely dissapointing as was rarely hot. The staff was unable to figure out how to turn it on. Out of seven days only two days was actually hot. bar does not serve alcohol, friendly staff there though and small menu tasty. The hotel is regrettably much more ghetto than I had expected in reading reviews. I thought would be a little tarnished but not prepared for the trashed hallways and elevator. HUGE disparity in rooms, so beware. renovations not nearly done. 7 th floors up are renovated. learned the hard way that you do not want courtyard views, massive construction going on around hotel and on upper floor, courtyard side you will be exposed to loud earthmovers, not a Hawaiin view. Also we were inconvenienced by having water turned off one day, and workers coming in rooms. No coffee cups to use the coffee machine, no cream etc. the thursday reception was a joke, not poolside and the lei making was limited to two persons allowed to do at a time. VEry disappointing and NOT festive.Also the lower floor courtyard sanctuary view rooms are not refurbished and in bad repair. opt for mountain view room if possible. Disappointed in the luxury suite on 9th floor, There is orange construction webbing and green rope holding tiki hut together, trash dump site at back entrance. Embarrased that this is where I brought my family for vacay.

Brian8 (Winnipeg) 02/13/2020

Gets better every year beautiful upgrades around the Pool area and new restaurant with really good food.Staff is very friendly and helpful.I want to thank all the staff and manager Kimari for the wonderful time we had there.Also its about a three minute walk to the beach.Until next year we will be back.

simonmT639RF (Apollo Bay, Australia) 12/28/2019

Stayed 4 nights at Aqua Bamboo in Studio 508. Checked in on Christmas night. Thank you Lisa . Studio is very well equipped, clean, functional and comfortable but a little dated. Ate 2 breakfasts and one dinner at Ok Tiki Terrace. Excellent food and service from Mike, Chef Eddie, Sam, Amber and the team.

Beckysbeenthere (Newcastle, Australia) 12/13/2019

Hotel is a bit old but there were works going on when we were there that suggest renovations may be happening, not noisy at all though. Room was a nice size and clean , house keeping attended everyday. Staff were lovely always willing to help and very much assisted us with getting from A-B and booking tours. Lobby was nice and cosy. The pool was gorgeous and a lovely escape from the hustle and bustle. TV was a bit dated but came with a play station and free access to a dvd rental machine. Location was great very close to the main areas of Waikiki. Room was definitely great for the price and the face it had a kitchen was a bonus. Free wifi was also a great touch. Thank you for the great time Aqua Bamboo

dawntop (Parksville, Canada) 10/23/2019

I looked at the posted photos read most of the reviews and still thought I'd give this place a try. I should have realized this hotel was not up to par when, upon arriving at 11 pm, several locals were working on a car right out front. Then we enter the lobby and hear an employee asking the front desk man what the various room charges are! Huh?! This was probably once a very nice place to stay. Unfortunately, the lack of upkeep shows. The only reason I gave it two stars was because the employees were very nice. Pros: nice employees; centrally located; safe in closet; large room; lemon water in lobby; big fridge and stove in kitchen area of our room. Cons: very loud a/c; bathroom window slats couldn't close so it got very warm in there; no "continental" breakfast; coffee machine out of order with only black coffee being free (cream was $1.00); three other entry doors to our room with cheap push in door locks-did not feel safe and told desk clerk; flimsy sliding door locks; kitchen drain plug broken; pool tiles were slimy and I slipped twice upon entry. The entire place needs upgrading. SEE PHOTOS

TRIPcj (Portland, Oregon) 02/14/2020

The hotel was great for what my wife and I needed. It’s on a busy street, but sits in the back. It’s hard to explain, but in a good way. We arrived on 2/08/2020 to a warm welcome from the receptionist. The check in area is open air, really nice with a pool and cool pond area. Everything was super clean. We were in a king size suite room 701. The room was huge. It came with a full kitchen and silverware. We never used it, but the option was nice. The AC worked, tv worked, bed was comfortable, but the pillows were really hard. The only downside to the room was the outdoor noise at night. I was able to sleep through it for the most part, but I did wake up each night to some loud screaming. Our last night (2/12) someone was screaming at the top of their lungs around 1:30am for about 20min. I know these issues are not on the hotel, but if you’re a light sleeper, bring earplugs.

Craig L (leeds, United Kingdom) 02/14/2020

The hotel is very tired and needs to be refurbished, however you are in Hawaii, so if on a budget the positives are, location, good shower, clean, good bed, good air con and a free continental breakfast (bagels, toast, fruit, cereal, coffee and juices) there is fresh water available all day, the pool area is tiny and is shaded by the buildings later in the day but obviously the beach is the attraction in Hawaii.

871marians (Coral Springs, Florida) 01/28/2020

We stayed here overnight only....from the airport on the start of our vacation. It was great. Check in and check out was very easy with friendly staff. Room was very nice and clean. Did not use the shower because we were only there for probably 12 hours. Breakfast was great as well. So glad it was included. Previous reviews stated that it was limited options. But I found it plentiful ( from coffee, assorted juices, cereals, bagels, toast, fruit, pastries). Definitely recommend this hotel. Loved the Hawaiian Tropic toiletries as well!

IronWillreal (Round Rock, Texas) 01/26/2020

This is probably the most reasonable hotel accommodations that offers fantastic location, convenience, comfort and an amazing customer staff. The CON: PARKING Price is insane but is almost normal in the surrounding community walking distance to Waikiki beach and all the amenities. You might want to figure out another place to overnight park and not to pay for hotel's parking. Also, I am against the resort fees that hotels charge especially when I will not use any of the amenities. It is a sneaky way to hide the room cost and make the room cost look like great value. It is still reasonable value in comparison.

Bluesacred 01/23/2020

Due to an early morning flight arrival we got to the hotel about 8.30am and due to a long tiring flight we just needed a room to shower and rest. The receptionist wasnt very helpful she just says checkin time at 3 and I cant promise anything early although a NOTE was stated on our accomodation booking due to an early arrival the hotel will try for an early checkin. We waited around the lobby area very exhausted. We went for a walk around the city and kept coming back and forth to the reception if by any luck we can get checked in like 11 or midday. The receptionist (I forgot her name) she did not acknowledge us at all during the numerous times we popped about around the reception area. She didnt have the decency to at least offer us a snack or water from the lobby as we were very tired after a long flight. Cases like these the front office or especially the receptionist shouldve prioritised our room. Hotel has to make guests happy and go out of their way to attend guests needs in every possible way. She could see we were exhausted and kept going out and coming back again and sitting around the lobby waiting. Never did she come to update us on our room and ask how we are etc. Im thinking of our elderly folks what if this was the case with them. Will she neglect them the same as she did to us. Finally we got checked in after 3 when we came back from lunch. Room was ok but an old musty smell lingered throughout our stay. Housekeeping staff were awesome and cleaning standards superb. The other downfall to our stay was the breakfast. No real hot food for breakfast. Like eggs and spaghetti or eggs and bacon. The dusted donuts they had couldve been replaced with cream donuts or savouries on other days. Also the breakfast was always full and not enough space to accommodate the guests. Guests had to sit round the pool area or near the reception area due to lack of tables and chairs. This is the first hotel I have stayed at that breakfast is only 2 hours. Very shocking!!! At least 6 to 10am or 7 to 10am. Guests want to sleep in but have to attend breakfast as their aware its only for 2 hours and want to make their moneys worth. The breakfast staff need re training again in all areas. There must be a staff waiting on the guests and clearing dirty plates. Most of the time dirty plates are not cleared for 10minutes or more on a table. Very poor service. A tremendous mahalo to the housekeeping staff and also to the pm shift receptionist the small short european female and the asian guy who were always helpful and politeful.

DebbieT11_11 (Monterey, California) 02/17/2020

The Ohia was chosen because of its ideal location. Just about every place in the Waikiki area is extra expensive. This place shows its age, but our room was clean and the beds were comfortable. The view out our window looked like a slum area. However, if you are okay with just closing the drapes, and being happy with everything being within walking distance, the place is fine. There is an added non-optional resort fee, as most hotels in the area have. The well staffed reception desk and the small elevator are always very busy. The hotel is located within minutes of Waikiki Beach, International Marketplace and many of the fancy shops and restaurants.

SarahMason458 02/15/2020

Not suitable for families perhaps a night or 2 for adults. Unable to accommodate early check in for international travellers. Dirty rooms dirty bathroom. Staff ignore you and serve other people because they don’t want to help you

Alex L (Madrid, Spain) 02/09/2020

I travel around the world once a year staying in at least 20 countries. A,though Hawaii is one of my favorite locations, it has also become one of the most expensive places to stay. After a purge by the hotel owners via the government on Airbnb, prices have skyrocketed and Hawaii hotels are heavily dependent on Asian travelers. at the so-called cheaper end of the market in Honolulu you can expect to pay at least $130 a night for poor accommodation with no facilities. This is very common and covers most If not all accommodation in this price range. Honolulu has also adopted the Las Vegas style resort fee. This particular hotel has the nerve to call itself “studio suites’ It is in-fact shoddy old decrepit small rooms. In Europe you wouldn’t pay more than €45 a night for such rooms. There is no breakfast include, there are virtually no facilities the place is disgusting. Avoid at all costs.

Googlenoodle 02/04/2020

My Wife and I stayed here for 7 days! We NEVER HAD AN ISSUE AT ALL, during our stay! The Air conditioning was ice cold when we needed it , NO issues with HOT WATER at ALL! The staff were absolutely wonderful and friendly EVERY Day we were there! The cleaning staff were always courteous and friendly, Too!! They try very hard to make everything PERFECT! KUDOS! Thank You!

j0hnpi32 (Naalehu, Hawaii) 02/01/2020

I would like a refund after the stay or a free 3 day stay for what happen to the room they have assign me. I would like to see the ladies that are young have respectful relationships with guest. The room we stayed was poor and I couldn't do much of it. When you say free upgrade or room replacement there should be a room with a better option.

ilovesaopaulo (San Francisco, California) 02/16/2020

I travel to Honolulu on business almost every week. The hotel location is excellent. The refurbished rooms are a real treat and I hope that I continue to get one and that the the refurb is completed of all rooms asap. One of the elevators wasn't working so let's hope that gets fixed asap. Excellent staff, they are very kind and genuine. I used to stay at a hotel close by and paid almost 80% more, not any more. I've found my new home in Honolulu.

Don M (Aurora, Colorado) 02/10/2020

Just returned from a weeks stay at the Aqua Palms in Honolulu, HI. The hotel is nice. Rooms are a nice size. They offer free water/coffee in the lobby and there is a coffee maker in your room with a refrigerator also. Free hotel shuttle to the mall, Wal-Mart/Sams Club and dinners. Only down side during the week was construction to the 9th floor and one elevator broken. They locked down a second elevator for construction, so there was only one elevator in use during the day making for long wait times, going to the lobby or heading back to your room. There are places to eat within walking distance and in the Hilton Hawaii Village across the street. Not a bad place to stay.

tristan0brien (Perth, Australia) 02/09/2020

Honolulu One of the more affordable places to stay in Waikiki I stayed here for 8 nights. I thought it was great value for money in a nice location and next to the Hilton which is a beautiful place to walk through each day to get to the beach. Close to the action. Nice rooms The only problem I had was arriving at 9am and being told to come back at 3pm after having no sleep for 2 days and desperately wanting a shower. Plus the surprising amenity fee. But overall it was a great place to stay for my trip.

Costcolover7128 02/09/2020

Stayed for a weekend workshop held at the hilton across the street. Great price for the room. Clean, quiet rooms and fast service to check in and out. Great location and not a lot of traffic or hard to find. Always my go to when in Waikiki.

greentea2 (Antelope, California) 02/07/2020

Tha Aqua Palms Waikiki is in a great location and staff is pleasant. The rooms were a bit small, but okay. Very slow elevator service was frustrating. Also, I feel that Cancelon was misleading in the ad for the room, the listing included free parking included - be advised this is not included. Will not use Cancelon again.

H346CLdavidb (Oahu, Hawaii) 02/13/2020

Aqua Skyline was a great place to stay close to everything....great food, entertainment the beach and plenty of activities. Room had a kitchenette, nice pool. I would definitely stay here again! Store on the 6th floor was a lifesaver. Staff was helpful and very polite.

ColinAsh (Vancouver, Canada) 02/02/2020

We did not get the room we paid for. Listening that they have kitchenettes is miss leading, there is a hot plate but no pots, or frying pan, just a bar fridge and microwave is usable. The floor we are on does not look like it’s been renovated in 30 years. And forget about getting a large SUV in the parkade, and parking in the area is almost nonexistent. I booked this through WestJet Vacations and will never use them again.

103jerryk (Oahu, Hawaii) 01/28/2020

If we were forced at gunpoint to return to Waikiki we might stay here again. We had no complaints with our room 4304. The view was good. One elevator was out of order when we arrived, they would need more if they had twice as many. The little restaurant look like it was permanently closed. The hot tub was wrapped with yellow crime scene tape and a stupid sign that said under construction, it looked like a just needed cleaned. The parking garage is practically empty for good reason, I have stayed in cheaper motels, the ceiling is so low our pick up antenna scraped the entire time. It cost more a day to park our vehicle than it did to rent it. Overall, if you must vacation in Waikiki this is not a bad choice, everywhere has a resort fee and a parking problem. We are from Nebraska. After four days we left early and went to California and had a better time for half the money. We found out Hawaii is a lot more affordable in March.

versace_com (Las Vegas, Nevada) 01/27/2020

Marlon n the crew at Aston Island Colony were kind easy helpful accommodating with my stay. Place is relaxing quiet safe n island vibe feeling of a short vacay that i got. No pressure no gimmicks no hassle just peaceful stay n thats what u expect when anyone goes away. Loc is perfect block away from kuhio street n easy access to the ala wai road street to get on ur way to other parts of honolulu. I enjoyed my stay n the view amazing of diamond head n partial ocean viewing. I loved sleeping with the sliding door to my lanai bcuz the air is enjoyable. I used the air con at times but to breathe natural breeze air is way better. Hope u get to exp the easiness of this hotel n loc. I did. Mahalo Aqua Island Colony infinity. 5 stars for my stay n hope to b back again soon bcuz Hawaii is intoxicating 😊

guruavtark 01/20/2020

We booked through a third party and had to pay some hidden fees so our cheap rate wasn't so cheap, be careful with this. Otherwise the room was nice, the location was great, and the workers on site were all great. We had a blast and everything went well aside from a few things outside of their control. Pros: Nice pool and hot tub, great BBQ's, nice workers. Cons: Hidden fees, slow elevators during peak hours, and the parking structure not operated by the hotel was awful. They had no idea what they were doing and didn't keep track of anything so they continually tried to overcharge me. Be very careful as they seem like crooks trying to get extra money out of you and frustrating you until you give up.

linjohnsimpson (Fort Dodge, Iowa) 02/13/2020

L405 was the nicest we. Have ever stayed in. The resort is wonderful The view from the Lani is great you see two islands. They keep the ocean quieter. The whales like it and give birth right in front of us

N764IElyndac 02/11/2020

We found the staff at the Papakea Resort to be very friendly and helpful. They were constantly (quietly) working around the units to keep the grounds immaculate. There were 2 small pools, each with a hot tub that held maybe 12-14 people. The pools at the deep end were 7 and 8 feet respectively. There is an elevator in each building of the resort and two luggage carts housed at the bottom of each building. There is a "first day" orientation held in one of the two cabanas (covered dining area with restrooms) that was very informative. We will definitely return to this resort!

ashleyduber (Marysville, Washington) 01/31/2020

We stayed here for 9 days in building B in a Queen studio with ocean view. Check in was a little spendy, having to pay an extra over $200 for the hold, daily fee and cleaning fee, but i think that may be normal for Hawaii. It would have been nicer to not have to pay for that resort fee. The room had everything we needed, washer and dryer, safe, cute little kitchen and an AMAZING view! I called ahead and explained that this was a special trip for us and when we came in they (the owner of our room or the resort) had given us a bottle of champagne and chocolates. I couldn't get over how sweet and thoughtful that was. The resort is in a fantastic location, we were so close to everything but when we were at the resort it truly felt as though we were on vacation. We sat outside and ate breakfast and watched the whales. The AC was amazing and worked perfectly. The only small complaints i have is the walls are pretty thin and i could hear my neighbors wake up early or stay up late & that you cant keep anything out on the balcony. We got a note left for us because we left a jiu jitsu gi out to dry in the sun, another member said he got another letter for having his surf board out there, so the whole trip we had to keep our surf board on the coffee table in the main room, which was very inconvenient.

MicheleM279 (Vancouver, Canada) 01/19/2020

We reserved through Interval World 6 months in advance. We asked for a upper unit with a view, one bedroom. We arrived and received a one bedroom H101, first floor, no view unit. We were told units are assigned the day before, there is no flexibility and that Interval world only has ground floor units. This was not in the paperwork. The unit itself was nice and clean and renovated. It had no view and no privacy on the lanai and located next to the parking lot. No spices or even salt and pepper so stock up! We were also asked to pay and extra $250 per week "amenity fee" and now that we are home are still wondering what that was for. The property is nice, I would caution about how to book through Interval World to get a unit that makes for a nicer vacation.

marilynsB4418XV 01/14/2020

We stayed here for 9 nights in a somewhat over-furnished studio condo. It had a hideabed but if you folded it out the two beds would be toe to toe. The location was excellent-- 10 or 15 minutes from Lahaina or Napili or Kapalua. Walking distance to several nice restaurants and good local food including a great food truck park and a major grocery store. A moderately sized complex tucked in amongst the huge hotels. Very quiet. Very clean. Nice grounds, view and ammenities, Great for families if you rented a bigger unit.

Nonya123456 02/17/2020

Stayed in 511, dirty, outdated, and smelly. Upon arrival, kitchen counters were dirty, appliances sticky, hair all over bathroom as if not even swept, much less cleaned. Wondering if the “cleaning fee “ is simply an extra a pocketed fee. The font clerk was less than welcoming, and I was Charged another $290 at check in after “pre-paying”.... the total ended up being more expensive than our previous 4 nights at Aulani on Oahu (beautiful, clean beach front resort with amazing beach, wonderful service, and did I say clean??). Everything was outdated & dirty; not to mention the nasty sheets. I was itching to get home literally - as this was the last leg of our trip. Not the ending relaxation I had in mind. Eek!!

S4084BWsteved (Federal Way, Washington) 01/20/2020

We stayed at the Aston Poipu Kai and had a few challenges, rental car hit in parking lot and other things, the first 3 days of our 11 day vacation. My wife was ready to buy a ticket home. We told Takara Carreira about the issues we were having and she took care of everything. It was amazing. She made our vacation! The extra effort that she put in for us made this an amazing worry free trip. We will return because of the customer service we received and the accommodations. Thank you Takara!

Janell L 01/19/2020

My husband and I stayed Jan 9-16 2020. Overall, the place was nice, but could use a few updates. First of all, we were in room 112. We were promised an ocean view, but no such luck, couldnt even hear it. We were right by the pool and hot tub, but really wanted the ocean. The one thing inside our room that needs some help was the bath tub. It was disgusting! The water was almost knee high after being in the shower for about 3 minutes. Plus, it was dirty looking, for sure not something you would want to take a bath in, or put an infant in to bathe!! The other parts of the place were nice, clean and had everything you would need. The kitchen was well equipped with everything you would need, very good condition, including dishes, pots/pans, utensils, coffee pot, toaster, microwave ect. Fridge does not have an ice maker, but that didnt bother us. The other extremely frustrating thing was the hot tub. We had a few days of cooler weather so thought we would enjoy the hot tub. When we stuck our toes in, it was freezing cold!! Then we see a sign that said "we are not getting a new propane tank until the person who stole ours returns it." Now anyone with any common sense knows that thief has no intent of returning the propane tank so just get a new one! I felt it totally ridiculous that we as guests, had to pay the price of a freezing "hot" tub! So we couldn't see/hear the ocean, we could not use the hot tub, was soooooo not impressed with that!! It was located 1/2 block away from a fun restaurant/bar called Joe's something? They had super food and great service! We went there for breakfast, lunch and dinner over the time we were there. All the other places we ate at during our stay were fantastic as well! Food at the grocery store was super expensive, other than seafood. Shopped at Safeway to get some basics for our condo. The best part was the seafood! King crab, cooked and cleaned, was only $7 per pound! The size of the meat was equivalent to the size of a piece of string cheese! It was melt in your mouth excellent!! Shopping was great! After we bought a few things from local stores/shops, we had to make a Wal-mart run for a few forgotton items. We found the exact same things we had just bought, but for half the price, even the same company! They have a little tourist section that has all kinds of wooden bowls/plates/trays, lotions, soaps, chap stick, bags, jams and lots more. Flights were perfect, (Delta) long way from Wisconsin! Had a great time, and would recommend, but make sure to ask lots of questions about the rooms. Also, keep in mind, there is no daily maid service, but the washer and dryer were great! There was a small patio that we used daily, since we were on the first floor, our patio was covered by the second floor one. Our bedroom did have an AC unit that we did use a few times, but not every day. ALOHA!!

traveldudeTexas (texas) 11/20/2019

Condo was clean and comfortable; only real problem is that there is no A/C for any area except bedroom; there are times when my wife and I wanted to just relax with the TV in living area, but could not because by 5PM the room is too hot. 2. pool is not heated, we went for a swim at 8M and could not get in as it was cold.

Preparedteacher 09/21/2019

Ok, so even though it was hot and some cleaning needed to take place in the units (dirt on the picture frames, dirty ac unit filters, dirty door jams) and there were only portable AC units (if you rrquested ahead of visit) that didnt really work well I can totally forgive it all!! First off we were only in room in the evenings so the AC in master room is where we stayed once in the room. Here is where my stars improved THIS IS THE MOST AMAZING THING- They went way ABOVE AND BEYOND... my 5 year old left her precious and well loved stuffed lamb named Baa... she had to fly without him back to Califronia and she did well THANKFULLY but was still all teared up with having to leave him, we called immediately when we dropped off rental car and noticed him missing. The staff went immediatly to look for him and found him. I exspected to hopefully get him in the mail, and told them I didn't care what the cost was and to charge my card (they didn't charge me a thing) but what we got was AMAZING. The staff did a whole colored copy of his adventures with pictures, they even send little gifts along with Baa home..My child is beyond exstatic and so happy, she is playing with her Baa and new friends. THANKYOU STAFF AT ASTON POIPU KAI!!!

DBKuper (Green Cove Springs, Florida) 02/14/2020

We need to stay in Chinatown for business. This was a very good option as it was centrally located and the price was right and we knew people who had stayed here and the reviews were pretty good. Edit appears to be a bunch of condos or such that are rented out nightly as hotel rooms. So I think that the furnishings might be a little different. The rooms are outside and in some respects but our room on the 31st floor facing east toward the mountains was very very spacious with a mini kitchen dining table and chairs and a desk and a large fridge The bathroom was adequate and the bedroom side was quite large. My only complaint about the bedroom side was no chair or sofa or any place to sit. Service was very good and the best thing about the place is the pool the pool is a little oasis in the concrete jungle on the 11th floor and just perfect

davidgQ339XP 01/08/2020

First of all, this hotel use to be dorm rooms that were then converted to a hotel. Narrow hallways, low ceilings, smelled, no quality to the rooms. The location was not good. The Waikiki Beach area is amazing, great shopping, restaurants, night life, landscape, etc. Stay anywhere near Waikiki Beach.

VillageGypsy (The Villages, Florida) 12/19/2019

We selected the Aston for the night after our Pride of America cruise based on convenience to airport and Pearl Harbor (15-20 minute drive), and the lap lanes in the pool. Obviously oriented toward business travelers, there was little activity on Saturday night. Our suite was on 31st floor with nice view of the mountains. Separate bedroom with TV had glass walls and sliding glass door to living room (possible safety hazard). Living room had no couch or TV. But did have dining table and full kitchen. The parking garage was tight, with 10 levels. We were charged $25.00 for the night - reasonable compared to Waikiki hotels. The ambiance around the pool (open air on 11th floor of connecting building) was excellent with 3 palm trees and other plantings, and rock mini-wall as outside shower. The quality of everything was very high, and we were glad to have chosen it rather than something less well maintained but slightly closer to the airport.

S2778BVmikep (Honolulu, Hawaii) 12/05/2019

The apartment was as advertised. I am very pleased with the amenities, the cleanliness and the views. Centrally located and within a walking distance to Ala Moana or Waikiki. Friendly and helpful staff. I strongly recommend it!

Dryside (Spokane, Washington) 11/23/2019

Our stay was driven by a need to go to Queen's hospital and for that purpose this location is excellent. Staff at the front desk were very friendly and helpful. The room was very clean, the bed excellent and the layout with a separate bedroom was also very nice. Some peeling paint on the bathroom cabinets and the kitchen could have been a little bit better stocked - - but it was workable for what we needed. Location, location, location- - if this location is what you need or want then this is the place to stay.

Didi L (maryland) 02/14/2020

The staff here go out of there way to ensure customers are comfortable and happy. The rooms are clean and have everything you need for a fantastic stay. We had a two bedroom with washer/dryer, TV sets in every room, and ice maker in full size refrigerator. Customer service is definitely 5 star, the front desk personnel should be commended

wpfeifer (Baar, Switzerland) 02/13/2020

I‘ve been there for 4 nights. The appartement (507) was very open, well structured and had enough space. The balcony was a little bit too snall for me. The kitchen was very good equipped, so I was able to prepare any kind of food. It was really clean, but you could see, that the appartement has come into it‘s years. One point that really was uncomfortable - was that this building was a no smoking area. I had to walk really far to go to the smoking area. That was really bad!

Judyvan (Greeley, CO) 02/11/2020

I was shocked to be paying $284 a night, but the Maui Banyan was nice enough. The room had new bathroom and tile. The TV was good as was the air conditioner and the beds were comfortable. We were given a room in a building with an elevator and 2 beds as requested, but it took a change of room before we accepted the room. It was a little too far for us to walk to most restaurants so we mostly drove. Nice room. Would stay again

Kathy S 02/11/2020

Loved this place. One bedroom, 2 bathroom condo. Walking distance to anything we needed, great beach across the street. Most beautiful sunsets. The grounds are gorgeous. Parking space included. Got a diving trip arranged right in the office.

Mauifarm456 (Calgary, Canada) 02/05/2020

Stayed at the Maui Banyan on a recent Maui vacation. The location is great, but the condo accomodation is really hit and miss. We were in a one bedroom deluxe, and although renovated did not live up to the over $300/night cost. The bed was poor quality with no duvet, just a couple of old school blankets in the closet. The lanai is extremely narrow and you risk tripping off the 6 inch ledge as we were on the ground floor. The condo could have been a little cleaner as the floor seemed dirty, and the housekeeping service was minimal. You have to pay a resort fee which includes stuff no one really uses, like dvd rentals. We are not living in the nineties! The pool was nice, location to beach is great, but not necessarily worth the price they are charging.

snowbirdever (Somers, New York) 02/05/2020

We have stayed at Aston Waikiki Banyon many times in units managed by Koko Resorts. This year it seems they no longer supply BEACH CHAIRS. Instead they offer heavy metal Camp chairs which are too heavy to lug to Waikiki Beach. Baffling. And it is not much fun sitting in a high Camp chair at the beach. Too weird for words. The prices here have increased significantly in the past 3 years and now no beach chairs.... unacceptable.... We spend weeks here, retired snowbirders, so besides the usual tourist activities, we enjoy R&R in a beach chair.

T6XTjeffj 01/21/2020

Room/Hotel is well located in the Southern end of Waikiki. 1 block from zoo, beach, restaurants, coffee, etc... Room itself left a less impressive imprint with very dated kitchen, broken drawers (at least the ones you could open), Broken cable on TV so neither TV worked, mold in shower corners, broken slider on bedroom divider, and hotel hallways never cleaned by staff (ie, vaccumed) the entire 7 days we were there. (dirt, food debris, small pieces of glass, etc.. all on floor the entire time we were there without ever being cleaned up). Beds were hard and creaky - felt more like cheap Motel beds. Room basically needs a full update. Pool was busy, with only 1 out of the 2 hot tubs open for use without explanation. And if you are in a rush, even with 4 elevators, you will need to be very patient. Can be waiting more than 10 minutes at times mid-day. Still gave it a 3 out of 5 simply due to the location, and the minimal time spent in the unit.

Talzie (Wellington, New Zealand) 01/19/2020

We stayed here for 11 nights in January 2020. For the price of the room, location and amenities, it fit the bill for us. The room was large, had a full kitchen, and the bed very comfortable. The decor was tidy, if not a bit tired. The wall above bathroom rail looked as though the rail had been ripped off the wall and hastily re-patched. The pool and spa area was simple and appeared well used by all guests. Unfortunately for 3 days during our stay the pool/spa area was cordoned off without notice. Noise from the road was incredibly noisy in our room on the 21st floor. I think this is just a Honolulu thing - the streets were busy almost around the clock. The soundproofing between rooms was great, we didn't hear any guests during our stay. Location of the hotel is good - one block from the beach & Waikiki strip. Great restaurants nearby - check out Lulu's for dinner and happy hour.

nikolek2015 01/02/2020

Condo style accommodation very bright and spacious. Has a living room, full bedroom, kitchen with oven, dishwasher, full size fridge utensils, coffee maker and lots of storage space.  Washroom is a bit older in terms of features the water pressure was just ok. TV, wifi, safe, iron and ironing board all in the room. Location is very convenient only 2 blocks from Waikiki beach and 2 blocks to all types of shopping: Nordstrom’s Rack, Macys, Ross and even upscale shops such as LV & Omega within 10 minutes walking distance. Many good restaurants close by as well as ABC stores. There is a convenience store and coffee shop located right in the facility. There is a pool, tennis court and laundry facility right on site.

Bondies (Brisbane Region, Australia) 12/25/2019

We stayed as a family having booked the apartments many months in advance. Having seen mixed reviews we did have some concerns, but found the staff friendly, the location great and our apartment being very roomy, clean, good quality fittings with a great outlook. Housekeeping staff were always prompt, friendly. We opted for the King & sofa bed option. Sofa bed was good quality queen which was very comfortable. We were on the 23rd floor, overlooking the pool etc. Just a few minutes walk to the beach, also many food outlets in immediate vicinity by including Burger King, McDonalds, Denny's, Domino's and a very nice 24 hour restaurant across the road at the Hilton Waikiki. In house coffee shop and convenience store. Waikiki Trolley stop around the corner. Laundry located on each floor $2 per load. We loved our stay, would highly recommend and would stay here again.

Hi-there-all (Sydney-Australia) 02/11/2020

I originally booked after finding a special on the internet. Once booked I always contact the hotel and see if there are any better deals, and sometimes there are. Also depending on what level of accommodation you have booked you maybe able closer to arrival request an individual apartment sometimes. Whalers Village is right next door which makes this accommodation even better.

Angie49 (Rochester NY) 02/08/2020

This was our fourth trip to The Whaler. Obviously we think it’s a wonderful place or we wouldn’t have stayed there 4 times. So rather than give a full review, I’d rather just give a few helpful hints when staying there. 1. When booking a room, certainly check travel websites and especially the Aqua-Aston website. But then take a couple of extra minutes to call into the reservation line. When we did, told them the dates and prices we were seeing and asked if there was a better deal – and there was. Got a better room for a lesser price than we would have booked online. May not always work, but worth a few minutes of your time. 2. There is a concierge desk, so great place to start if you have questions. She was able to point us in the right direction for a couple of activities we wanted to do. She was also able to get my husband a great deal on renting golf clubs. She is a great resource. 3. If you’re thinking of renting one of the cabanas at the beach, think twice. They cost $75 for the day, but you can no longer have them close to the shore. You have to sit further back on the beach with less of a view. However, a nice alternative is just renting beach chairs and umbrella from them. We were able to get a package for $99 for 7 days. Plus we were able to take them to other beaches we wanted to visit. 4. If you are going to be at the beach – please, please, please be careful of the surf. The waves coming in can be very powerful and the back tow is nearly as strong. We’ve seen several people caught up and knocked over at the ocean’s edge. Even if you’re a good swimmer you want to be especially aware of the surf there. 5. Check out the Fairway shops. They are up the road directly opposite The Whaler’s entrance. There’s pizza, Asian food, CJ’s Deli (awesome), a general store and more. We find the options better and less expensive than at the Whaler Village. 6. If you’re planning a longer stay there’s laundry facilities on each floor near the elevators. There should be small boxes of detergent left in your room and the machines themselves are free to use. Just remember to pack a few dryer sheets and you’re all set. This might not be for everyone, but if you’re going to be there a while it could save you on baggage fees for the airlines. If you’re willing to do a couple of loads of wash, you won’t have to pack as much. 7. Lastly, if you are parking in the underground garage and have lots of stuff to carry to your room, check near the entry door for some small carts that are available to use. They work great if you have a bunch of luggage, groceries, beach stuff. etc. They’re just a nice little convenience.

brownieLuv2trvl (Lake Geneva, Wisconsin) 02/04/2020

The Whaler is great, the views can’t be beat. The location is central to everything on Ka’anapali Beach. This is the 3rd time we’ve stayed and it is just sweet. We have also stayed at the Ka’anapali Ali’i. The Whaler location is better and so is the Aloha. You can get take out from any restaurant on the beach walk. Or make breakfast, lunch and dinner in your room/apartment. Complete kitchen, living area, and bath. We’ve stayed in a 1 bed-2bath, 1bed-1bath, and now a studio. All lovely-however there are a few details I wish were attended to. I’ve included pics to share. 1) please update lanai furniture-it was outdated, cheap looking and dirty 2) carpet? Please tear out the outdated, stained carpet and put in wood or wood look flooring-would be an improvement. Laundry in units but also on each floor and FREE! Definitely a benefit!! Will stay again, but just maybe book on phone to choose our room. Over all we love, just attention to details. The ALOHA and customer service is great-friendly, helpful. Recommend a Premier condo. We always book Premier.

Lorhs (Rapid City, South Dakota) 01/26/2020

We booked on very short notice and were very fortunate to find this apartment with a lanai wrapping on 2 sides. Sunrise over the mountains, view of the ocean, and we were lucky enough to see some whales in the distance. One bedroom, 2 bathrooms, 2 couches, one a pullout. Dining area & kitchen. Easy access to Whaler's Village and the restaurants and ABC store there. The waves in front of the hotel didn't allow for snorkeling, though very fun, but an easy walk to the Black Rock offered snorkeling. The pool & hot tub were also nice.

Kate P (Farmington, Utah) 01/23/2020

We loved our stay at the Aston at the Whaler. We loved the location on the beach as well as being close to the Whaler shopping center. Our kids loved the koi pond and pool area. Our room had great views, we could even see the ocean from our garden view room. Housekeeping and the front desk and pool concierge were all amazing. We loved the pineapple when we checked in! When we come again, we will definitely be staying here again as well as recommending this hotel to others.

WillowayGirl (Norwood, Massachusetts) 02/17/2020

Winter note: can't swim in the ocean, too rough. Aston's not luxurious, but our room had a pool view, with ocean in the distance. Kitchenette with microwave, and access to a BBQ grill if we wanted it. Nice pool & hot tub! Coin-op laundry facility was just what we needed 1/2 way thru our trip. Free parking, but the lot fills up, and sometimes you have to park off premises. Easy access to the north/south highway in Kapaa. Nice drive up the coast!

701llb 02/13/2020

Pros of staying here: Got an ocean view room with a safe, fridge and microwave, lovely scenery (could watch whales from our balcony), nice staff, wonderful concierge named Karen who helped us tremendously, nice amenities like current DVDs, free coffee and/or mango lemonade each day, pool, hot tub, nice beach walk. Great restaurants and shops nearby in the Coconut Marketplace, the Lava Lava, and the Hukalai Lanai. Would have given them a "good" if I could, but they didn't deserve "very good." Cons of staying here: We stayed for nine nights for our 50th wedding anniversary. Thought maybe they'd do something special to acknowledge this milestone when we arrived, but gave us a $5 box of candy without even a congratulations. The restaurant next door did more than that. Also, they charge an additional $20 a night for "amenities" once you arrive, (a hidden charge) which would come standard at most other hotels (and might include a free breakfast). Couldn't use the hot tub except once because it was always too crowded. Wouldn't let us stay an extra hour past checkout to eat our leftovers from the night before. Had to throw them away. Screen door wouldn't close. Balcony table was unstable and dirty. Couldn't get the Playstation to work at first, and the technology was clunky and slow. Repairman was prompt, but found out we didn't have the right remote. Wouldn't that have been something they would've checked into before we arrived? Sometimes we didn't get our room cleaned until almost 4:00 p.m.

mum2twingrls (Ottawa, Canada) 02/11/2020

This was our second stay at this property, we were here about 10 years ago. You really can’t beat the value for money here. $160 a night got us a 3rd floor ocean front, not “view” but front. It is not a fancy place, it is basic, but has everything you need including a small kitchen area and BBQs. The tiny kitchen has no stove top, but we had a microwave, sink, 2 small fridges a toaster, toaster oven and coffee pot as well as utensils, cups, bowls etc. Sure, you could spend $100 USD more a night elsewhere and get a full kitchen, but we’d rather spend the extra money eating out. My only complaint was that there was a crew of smokers that walked back and forth to the beach to smoke, when there was a smoking section. We did not however smell the smoke, but it sort of spoils the ambiance when you are looking out at smokers on the beach. Other than that tidbit, everything was terrific, we would stay here again in the future.

LEHankins (Raleigh, North Carolina) 01/25/2020

Lovely location on the beach. Grounds are beautifully landscaped. Perfect location for exploring the island. Lots of food and shops a quick walk away. Stay includes free morning coffee or afternoon mango lemonade and free DVD rental. Staff very friendly and helpful. Room was comfortable. My only complaint was the sheets. The fabric was pilling and was not comfortable. They need to be replaced. We fixed it by turning them over! Everything else was great!

leather-n-lace (Surrey, Canada) 01/01/2020

Can only recommend this hotel! Perfect location on beach. Nice pool area. We came in the night of a storm ,so lots of drift wood on beach. But surprisingly not garbage. Shops and amenities in walking distance. Rooms a little dated but clean and comfortable. Even garden view rooms are great views. We also found it great that we could call and get the bus to stop just by the hotel. Good place to do the whole island from.

marypham (St. Catharines, Canada) 02/15/2020

We just stayed at this resort for 5 days. the picture in the room from their web site is not the same when we arrived. the mattress (very odl and dirty) is terrible and the carpet very dirty. their beach mostly rock. They really need to change the mattress and we have to ask them extra sheets to replace the blanket. The housekeeping department works very hard but the building is old so they can not change the fact we go to the front desk request change room, and mostly very much they are the same. Front desk mentioned that they are not hotel , they are agents to sell rooms only. This is not a hotel, and booked to the web site is through the agents, and if you lucky you may get some condo update or you will be stuck terrible and old room with whatever. Please note, do not trust their picture on the web site. total difference when you arrive

JTWojcik (St. Petersburg, Florida) 02/14/2020

Beautiful property; great restaurant and happy hour - lush pools and grounds. The "Aloha" spirit is evident at this resort. Great parking (especially the garage) and easy in/out privileges. A great choice for solos, couples, families.

Social-Time (Texas) 02/13/2020

We booked based on reviews and wish we had spent more and went to any of the nearby hotels. They have many more amenities and the outside area is by far better. Our first condo we had there was horrible...think a bad Motel 6. They did move us and the next was better. Still unless you need a full kitchen, try another.

kthblmfld (Seattle, Washington) 02/12/2020

The experience at this hotel was mostly good. Unfortunately, we were greeted upon arrival with a questionable $30/day "amenity fee". This was in addition to the $10/day parking fee. I understand the parking fee as some guests bring cars and others don't, but the amenity fee is for a list of things ( ukelele class, etc. ) that guests might or might not use. It was a bait and switch to a first-time guest, and thus I am taking away 2 stars because I don't appreciate a hotel offering one rate online and then tacking on additional charges once a guest arrives.

Breesbb (Arcadia, California) 02/12/2020

Everything was perfect. very friendly staff, great views, parking and amenities. We enjoyed lounging in the pool with the breathtaking view of the ocean and sunsets. bar drinks were top notch, very generous with the pours. looking forward to our next visit.

WoodsBrother10 (Dallas, Texas) 02/14/2020

The Mahana is a really great place. We stayed there from Feb 4-8 for our 30th wedding anniversary and could not have been happier with the experience. The Mahana is in great shape, and we were upgraded to their 2 bedroom premium unit upon check in. The views from the lanai were so much better than we had even hoped for. Sipping coffee every morning watching whales and Hawaiian monk seals swim by and watching really fantastic sunsets every evening was fantastic (we even had one morning with a rainbow thrown in). We opened the sliding glass doors about 2 inches in the evenings and it felt like the ocean waves were coming right into our condo. Going to sleep and waking up with the sounds of such waves made this stay even better. The staff at the front desk were outstanding, and the furniture/ accommodations in our premium unit were outstanding (teak wood tables and chairs, upgraded showers, etc). The sandy beach in front of the Mahana was really nice. We were able to go snorkling just down the beach about 100 ft and saw lots of fish, turtles, etc. Very nice beach area. I was able to go out the first evening there and lay on the beach that night looking at the moon and hundreds of stars all while listening to the waves crash against the beach. Lots of restaurants and shopping within 4 or 5 miles of the resort. The Nakalele Blowhole is a must see. About 12 miles north of the resort right off Hwy 30 (but be careful, it is not clearly marked on the highway). Will be going back next year with all of our adult children and staying here again. Highly recommended.

danb489 (Astoria, Oregon) 02/09/2020

My wife won a stay for 4 days at another resort. We decided that a longer stay would be better so we started with a week here. A great time right on the beach. Very relaxing. Close to many restaurants and Maui Brewing's original location. We'll be back.

Traveller_World (california) 01/09/2020

Stayed here for 3 nights in december. Property is well located. Staff is friendly. However problem is units do not get hot water (very lukewarm). I filed multiple complaints. I was told issues are 2 fold - they use solar for hot water and aston maintenance cannot fix/adjust water temperature as unit on roof belongs to another entity. Bottom line at $500/day I expect hot water in the room.

cpfry (Sacramento, California) 01/03/2020

I booked my honeymoon stay at the Aston Mahana through Costco Travel and it is my BIGGEST regret. Apparently, the Aston Mahana takes no ownership or pride in ensuring the rooms they are providing to patrons are up to standard in terms of cleanliness and quality. My husband and I arrived to the Aston after a week stay in Kauai (also booked via Costco). We had a reservation at the Old Lahaina Luau (which is VERY hard to get into) that evening. We checked in, saw our room and I was DISGUSTED at what I saw. We immediately contacted the front desk and asked to be moved but due to it being the week after Xmas/NYE week they had no availability unless we paid an extra $500+/night for a two bedroom. We already were paying $450+/night for a crummy studio, seriously asking us for $950+ for a decent room is ridiculous. We called Costco Travel to ask for their assistance as we went to our luau. Our ask was to leave the hotel with a full refund and we would find somewhere else to stay on our own. While in the luau, Costco called me back to inform me that the manager on duty, Suzanne, said we had to leave the luau and leave the hotel that instant to not be charged a two night stay. What great empathy and customer service from the staff at the Aston Mahana! All problems or concerns you bring to management will be met with excuses that it's the private owners fault and they aren't responsible for the unit's cleanliness or quality. They moved us into another studio after the first night but it was just as disgusting as the first. NOT how I wanted to spend our honeymoon. When I went to the front desk again the next morning, the manager on duty, Brian, was dismissive and defensive when I kept appealing for him to find a responsible solution for us. I'll let the photos of studio units 403 and 402 speak for themselves but heed my warning: stay AWAY from the Aston. These particular units had dirty & stained carpets, dead bugs, water damage and mold, and stained bedding.

Wpgtravellers12 12/29/2019

We stayed for 8 days at the Mahana. It has absolutely spectacular views, a nice pool area with BBQ’s that you are free to use and a lovely beach area. We saw dolphins at around 9:30am every day and whales at around 7:30am right from our lanai. Beautiful sunsets. The staff at the front desk were very friendly and always said hello. I appreciated the “borrow a book” area. The beach area is smaller- you need to go down a little further if you want to set up on the beach for the day- but it is awesome for just taking daily walks. We would highly recommend this condo and will be returning soon!

mikeharless2017 (Lake George, Michigan) 02/07/2020

Excellant Room, Clean with daily maid service, the staff was helpful and friendly, 5 star restaurant within walking distance but need a car for all else, also recommend speedie shuttle and Happi-taxi.

Olympia_Deb (Olympia, Washington) 01/25/2020

We stayed here on an RCI timeshare swap. We were upgraded from a two bedroom to a three bedroom unit - we didn't need the third bedroom (two couples) but appreciated the spaciousness. Very well stocked kitchen with lots of pool toys, etc. in a closet. The pool area was nice and there are tennis courts, etc. on grounds. It's a short walk to the beach with lifeguard on duty, and about a mile walk or drive to downtown Kihei with many dining options.

Wainman23 01/23/2020

This place is so beautiful and clean. Excellent customer service, quiet and serene. Off of the main crowded road but within a comfortable walking distance to a few good beaches. Very reasonably priced. There are some amazing restaurants nearby that you will be very happy with. This is a very family friendly facility. I would recommend this place to anyone.

leogem (Regina) 01/16/2020

unit is large (2 bedroom) but kitchen small and furniture dated. Cleanliness leaves much to be desired- build up of dust on ceiling fans disgusting(afraid to turn on as didn't want that debris on our bed, table, etc). Speaking of the fans...you are told you must turn off A/C when not in unit but they still charge extra $45/week for power usage so don't sweat and keep your unit cool if you want- you pay for it. Extra charge for safe, rent key from front desk. Mai Tai Monday is nice social time. Storage space is large and contained beach stuff such as chairs and umbrellas and boogie boards which was nice. Short walk to beach, but stairs going down or must walk down driveway so only if able. Foodland expensive, but similar price to Safeway. Lots of eating out options nearby.

howardsiddall 01/14/2020

a perfect 10/10! It was our second visit in two years and the staff, facilities, amenities are very wonderful. It is hard to believe the age of the property based on the upgrades and care the staff take to maintain it. thanks

RobertB981112 (seattle) 02/15/2020

We had a pleasant 3 night stay in January and enjoyed our beachfront view. No issues while we were there. Unit was a bit worn in terms of maintenance but nothing that impacted our stay. We had some ants one day, but otherwise generally clean. Would have rated as 4 stars, except for experience after our stay. I had declined the "damage waiver fee" when we booked. It was my wife, myself, and our adult son. I thought likelihood of any damage from our 3 night stay was low and we had no incidents while we were there. When I reviewed my credit card statement I saw we were subsequently charged $68 dollars after our stay. We were never notified or advised of any damage, our card was just charged. When I called, the front desk person told me it was for damage to a coffee table. When I said we we had no incidents or noticed anything, I was advised the manager would call me back. No response. I called a second time and spoke with front desk person, again advised manager would follow up and no response. The apartment has a lot of deferred maintenance, again nothing that impacted our stay, but seems like this is a scam if you don't pay for the optional damage waiver you are going to pay for whatever random "damage" they will attribute to you. Either don't stay here or just bite the bullet and pay their "damage waiver fee" upfront.

margishumbletrips 02/08/2020

The condo we stayed in was Oceanfront location where we woke up with the beautiful view of the ocean and the sound of the Waves were so soothing. Most of the resort had Ocean Front views and the service was great and the courtesy desk where informative.

chrisQ7733NO (Modesto, California) 01/15/2020

Paki Maui is nicely located. We stayed in #102. Owner offered on VRBO. Great view! Easy access from parking lot. Easy walk to pool and ocean. Well stocked, close to everything. I would stay again! Had a great time!

corvettekaren (Golden, Colorado) 12/31/2019

we had 3 nites total at paki maui. 1st nite arrive at 9pm, no one to check us in. have to use the phone around the back of the office- guess what, the phone didn't work! luckily one of their staff came by and asked us what we needed, told him, he said use the phone-told him it didn't work, he tried and it didn't work. so he took the phone into the office and got us our keys. had to check in the next morning. the last nite there- the worst ever at any hotel!! a car hit a power pole about noon. after waiting many hours, we still couldn't get back to the hotel after going out and getting something for breakfast. we asked the fire dept and police dept- they told us to go walk in the ocean to get back because it wasn't opening up until morning- we had a flight at 11am. we had to walk back in the ocean- approx. 3-4 blocks in high tide! luckily a nicer younger couple helped us. got back to the room, very little daylite left. found a flashlite- no batteries in it! went to the office, which had a generator- for the office only. asked if they had any batteries for the flashlite- she actually had the nerve to tell me "you need to contact the unit owner if you want batteries" !! I had no idea who the unit owner was!! asked if I could charge my phone in the office for a few minutes, as it only had 5% left. she told me "this is for me, not you to use!" we went back to the unit, no a/c, no power, pitch black except for the flood lites of the power company trying to take out old poles and put in new ones. we had food in the refr for lunch and dinner that day- all of it went bad. when we got home, tried to get a refund for the last nite- they refused! per management, the power never went out!! I sent them the pics showing all of the poles down on the ground in front of it, they told me "that was after you left". I had the names of the office people I talked to, everything, sent them copies of the pane tickets and car rental showing we were there. their reply was "if we gave everyone their money back for that nite, we would be in the hole- so no refund for you". I contacted the company we made the resverations thru, sent them everything I sent the paki maui- we got a refund immediately. don't recommend them in the least bit- they didn't care about anyone.

juliebP4259LS (Sydney, Australia) 12/29/2019

We stayed in 304. Ocean front but very expensive $3240AUS for 4 nights. 2 bedroom unit has what you need but no extras. Shower in main bedroom didn’t drain properly ( reported day one no one looked at it). Lift in main bedroom not working (also reported no action). One power outlet in main bedroom faulty (also reported no action). No plug for kitchen sink ( also reported no action). Main beef sliding door has major issues licking and unlocking (also reported also no response). Over all service very poor actually non existent. Staff not attentive I stood waiting at the front seat while the man behind the rest continued to text on his phone. It took him a few minutes to complete his text then asked what I wanted. Beds are very soft and the head board is very loose ( barley attracted and kept dislodging power cord). Don’t look behind bed dust dust and more dust. Mould in the bathroom.

aarstadj (Seattle, Washington) 01/01/2020

When we arrived it was clear the unit had not been cleaned. My daughter ended up getting lice from the bed, and was bit multiple times by something overnight. The floors were dirty and clearly not vacuumed. Showers weren’t cleaned. Hawaii was beautiful, but will definitely stay somewhere else next time.

Road370849 11/21/2019

Waikoloa Shores located in an ideallic setting, swimming pool, hot tub, tennis court, work out room, close to shops, and A-Bay that is great for kayaking, sailing, and snorkeling. Property is immaculate and family friendly. Home away from home.

lexijbella (Chino, California) 06/30/2019

I booked this trip through Costco, so I expected a nice resort. What I got instead was a completely outdated run down resort. The first night I turned on the lights on the restroom only to find cockroaches crawling around. I wasn't able to use the bathtub because the paint was peeling off. I found other people's trash inside the kitchen cabinet. There was old fake floral arrangements that were placed throughout the room, that were very dusty and dirty. The patio outside was dirty and dusty, with bird poop all over the patio furniture. On top of what you pay to stay there, the day you check in they charge you $150 cleaning fee along with 10% gratuity added on each day, and yet no one came to clean the entire time we were there. I ended up leaving early and booking a room at the Hilton across the street. Payed more than expected on this trip, never again will I stay at this resort, big mistake on my part for not doing my research and trusting Costco.

glendq (Kelowna, Canada) 06/04/2019

we enjoyed a very nice week here and liked the beaches nearby. the room was large enough for 6 of us in this condo. there was plenty to do nearby. the surrounding grouds were beautiful. the pool was clean and not too busy. really enjoyed it.

yes2travel (Atlanta, Georgia) 11/26/2018

I must begin by giving high marks to the Aston desk staff. Jenny Tolentino knows her business and how to make customers happy. I spoke with her before and during my stay and she went over the top to make things wonderful. If you stay here through an Aston booking don't hesitate to ask for her assistance if needed. You will not be disappointed. Our unit was a 2BR Garden View. The unit size was terrific and the balcony out of this world wonderful. The unit itself is privately owned and was very dated. There were patch marks on the walls, worn out cabinets and a general "1970's" type furnishings, sinks etc. The kitchen appliances and furnishings definitely need replacing and from something more upscale than Wal-Mart. Regardless of the shabby room disappointment we had a lovely time and will definitely return to the resort in the future. (Albeit requesting a different room.) The pool and grounds are fantastic. The tennis courts very well maintained. It is lushly landscaped and very quiet. Access to Waikoloa restaurants is easy and the nearby hiking trails wonderful. Wish I was there right now!!

westsear (Seattle, Washington) 02/10/2020

We were not sure about going to Waikiki. The Aston Waikiki Beach Tower completely changed our feelings and we want to go back! Check-in was amazing, with a staff member personally escorting us to our condo and explaining how everything worked. On the way up, she casually mentioned that she saw we were having a special celebration so, if it was okay with us, she had upgraded our accommodation. Was it ever! We stayed on the 38th floor. The condo was large, beautiful, great amenities and had the most amazing view. We did have a couple of questions concerning the internet and tv. Maintenance came up immediately. (There was nothing wrong, we were just not sure how to work some things.) It was also very quiet. We heard no noise from other condos or from the beach. The A/C worked great.

prdutcher (Delmar, New York) 02/03/2020

Great location along the beach front in Waikiki. Rooms were simple but comfortable. Nice view from our terrace to the beach and when we walked out the hotel room door, we had a great view of Diamond Head. Tiki Lounge Bar and Restaurant is on site at the hotel with some decent drink specials and good food. The elevator was different- you punch the floor in before the elevator arrives and there are no floor numbers inside the elevator. That was new for me. We walked to Rainbow Drive In from the hotel, a spot featured on Diners, Drive In’s and Dives. We also had dinner at the restaurant above Duke’s called Hula Grill. It was not as crowded and the food was delicious! Also try Honolulu Cookie Company- the cutest cookie tins and they are delicious! Aloha and Mahalo Hawaii!

Mercfire (Yallingup, Australia) 02/03/2020

We had a Most amazing stay at this Property , from the start to the finish the staff were excellent and exceeded my expectations. The room 2304 was awesome , everything you could Want and the views mesmerising Loved it and will be back as soon as we can

jeaners21 (Incheon, South Korea) 02/02/2020

Had a wonderful time and experience at this hotel. We had a beautiful view of the beach from our suite. Staff was very nice and helpful. One of the best places we have stayed at. Location was perfect which was across the street from Waikiki beach. Every time we were at the pool the staff would give out otter pops and fruit snacks. You could even bbq at the pool if you wanted to. Only complaint would be that it’s a little noisy at night but that can’t be helped since it’s off of the strip.

Dianne H 02/02/2020

Excellent location on Waikiki beach. Recently refurbished apartment was as depicted in photos and was located on the 19th floor with Ocean & Mountain views. The apartment was serviced daily and the staff were exceptional. Would highly recommend and be very happy to stay again.

letsgoseestuff (Washington, District of Columbia, United States) 02/16/2020

The most impressive thing about this hotel is how friendly the staff were. They'd say hello in a happy and friendly way every time we saw them in the hallways. Otherwise, this hotel isn't particularly impressive. The beds were comfortable, but the rooms small. Our room (partial ocean) overlooked a parking lot and a very nice looking hot tub and pool of the place next store. This is across from the beach, in a super loud and busy area. We could hear street noises even with the doors closed. The elevators are open to the outside but require a key to use. It was the lower cost and convenient option for what we were in town for -- a friend's wedding.

Ade R (Woodbridge, Virginia) 02/05/2020

I am originally from Hawaii, so when I do come "home" I usually stay at Ashton Waikiki Beach. However, I got a descent package deal by staying at Ashton Waikiki Circle. The hotel is small and one of the older ones in Waikiki, which it definitely shows in the hall ways, etc. The rooms are small and the bathroom even smaller. It's good enough for up to two adults, but anything more you will be bumping hips. Every room has a refrigerator but no microwave. There are no iron or ironing boards in the room. You can request one and they will bring it to your room. The plus side, every room has a beach view. Even a partial view is nice, as seen in my pic. Yes, the rooms are small, but the location is great! Waikiki beach is directly across the street, Mcdonalds is next door, famous eggs and things is downstairs. So many shopping and eating options all within walking distance. On a side note, if you plan on renting a car, the hotel only has 22 parking spaces available which is on a first come first serve basis. They assign you a remote that lets you in their garage. If you are lucky to get one of the 22 remotes, then you hold it during your whole stay, which means you have a parking stop your whole visit. Parking is $29 a day which they charge you upon check out. However, if you are not lucky enough to claim one of those 22 spots on your visit, they told me that they have an overflow parking lot 3 blocks away, and the price each day is $10 less. The hotel also charges a resort fee each night. I think it is $25 a night. This fee is ridiculous. The hotel has no exercise room, no pool, no free breakfast,no laundry service, no valet, etc. They will talk it up, that the resort fee includes wi fi, towels to use for the beach, and free dvd movie rentals. Oh, it can be very noisy. I stayed at the top floor (level 14 which is the highest) and the noise level can be high from the street noise. Cars, emergency vehicles, people talking, yelling. There are other bigger hotels as your neighbors, so depending on what side you are on hotel, you can literally yell out to them or see in their rooms. Visa versa. The hotel really doesnt have a lobby either. You kind of walk up to a person behind glass windows to check in/out. Overall it is not bad. Can't beat the location and convenience of everything. Yes, rooms are small, but you're in Hawaii...you should only be in your room to sleep. Enjoy Hawaii!

Fred B (Saratoga Springs, New York) 02/03/2020

This was my fortieth stay at the Waikiki Circle Hotel. The property is directly across the street from the ocean. You can experience the surf directly breaking on the sandy beach or relax in a part of the beach protected from the surf. The hotel is a colorful facility with friendly and helpful staff. Rooms can have an ocean front view or a city view depending on where in the circular structure you are located. The hotel is within easy walking distance of restaurants of all types of cuisines and attractions such as the zoo and aquarium. Definitely a walking friendly environment. Highly recommended.

Olytravelers (Portland, Oregon) 01/29/2020

This hotel was a little run down and the rooms were pretty small. But it was an excellent location and the staff was nice. It is across the street from a swimming beach. It is definitely not a luxury hotel.

amandar692 (Melbourne, Australia) 01/08/2020

Over 20 years we have been visiting Hawai’i and try to stay at The Circle for part of our holiday. All about position position right on the beach , easy walking distance to all main parts of town. Friendly staff, clean , safe, affordable, we love the little circle on the beach .

glennhJ9125OA 02/13/2020

Carpeting was not very clean. Sheets on Bed had holes in them. Housekeeping forgot to clean on scheduled day. Very outdated furnishings. Don't trust the pictures. No where near what You actually receive. Very disappointed in property. Property at Aston Banyan is in great shape. Use the VRBO for that property. Stay away from this 1980's place and no one seems to care . Also heard is was 40 % occupied at the time we were there. Wonder Why ????? We stayed here for 2 weeks and I couldn't wait to leave this place.

pleado1969 (Ballarat, Australia) 01/30/2020

Really happy with the room and location. Great convenience to the beach and shops without being right on top of them. Staff a little icey at times and could be more friendly. Probably lacks a decent restaurant but is central enough that you can go to the many that surround the place. All up, we would stay there again.

jetsetter369 (Chandler, Arizona) 01/13/2020

The accommodations were actually better than I thought and I'm glad I changed my reservation to this property. They were reasonably priced and offered a nice military discount. The room was quite sizeable for 3 people. It was clean and that's something I'm very particular about. They have an excursion desk, in addition to luggage storage and a waiting area once you check out. They allow you to use the showers and accommodations as well but need more ventilation in the changing room. We almost suffocated because there was no air, no windows open or anything and when I asked maintenance to provide, he shunned me off with a bad attitude. That was my only negative experience. The front desk girl was extremely nice and helpful but I can't remember her name. We looked for her everyday because we knew she would be helpful...she was the only African American I saw on the property. We enjoyed our Christmas vacation.

BrownShaddow (Temecula, California) 01/10/2020

The rooms we stayed in were dirty and very outdated. We found hair in bath tubs, sofa bed and bedroom bed sheets from previous guests! Holes in sheets and crumbs under sofa cushions. My daughter woke up 1 morning with bed bug bites and we had to re pack all our luggage and Our groceries that we filled up the kitchen with to move to another room and we ended up finding another bed bug in the new room! 😫 We will never go back to this place again! P.S. thanks to Costco travel for offering this wonderful vacation package to their members!

Quynh D (San Jose, California) 12/17/2019

Kitchen cabinets seems to be new but rest of space is outdated! Cons: -When the water is on in the bathroom, it is very loud! Water pressure is ok -AC is also very loud when running -Parking system not super convenient as you have to pay per day and remember not to lose the parking ticket. It’s not attached to your room key. Pros: Friendly staff Decent location and walkable

968darcid (Missoula, Montana) 02/02/2020

First of all...this is not a resort nor hotel. Huge disappointment. Our 3 bedroom 802 villa was fithy...Gross and disgusting. The kitchen sink has some kind of gross mold growing around the edges. So out dated, the coffe maker was straight out of the 80s. The glass dining room table had finger prints covering it, like it wasn't even cleaned for our arrival. The out door furniture was so old and weather you couldnt sit in the chairs without getting a splinter. All the baseboards have a thick layer of dust. Windows, glass doors dirty. Our upstairs shower was leaking down a vent into the half bath downstairs. The beds in each room were the most uncomfortable and wrapped in some kind a plastic coving the matress. The grounds are beautiful, but of course it's Hawaii. I can't understand after staying here why it's a 4 star..

Rob7039 01/05/2020

I’m not 100% sure the staff assigned us to the correct Room. There was a baby crib in the room when we checked in . The next day the staff called to see if they could go in the room to get it to which I said use, They them called three more times and emailed twice! This isn’t how I wanted to spend my first day of vacation. They were not very generous with supplies either- I think there was one extra roll of toilet paper and one extra garbage bag. The sofa bed was old and in pretty bad condition. We ended up purchasing an air mattress because there was no way anyone was going to get any sleep on that thing.And i was really unimpressed when we got locked a few days before we were due to check out. .The door code had got changed without notifying us. I wondered what would have happened if we had come back to the unit after office hours? Not impressed anyway- wouldn’t recommend.

maicoman1 (Waikoloa, Hawaii) 11/24/2019

I have been to the Big Island many many time and Colony Villas is the best place we have ever staye 2 pools and nice excersise facilities, and a very nice tennis court to boot. I would come here again without hesitation. Also felt very secure and safe

Lucretia L 11/16/2019

Property was beautiful as was the 3 bedroom villa we stayed in.....couldn't have asked for a better location. Home was well appointed and we did not lack for anything! Centrally located for all of our activities and with a pool and restaurant on property you really didn't need to leave if you didn't want too.

Hugemaniac1 (San Jose, CA) 11/04/2019

These are lovely Villa style units which have fallen upon disrepair. We stayed in Unit 801 which has a great floor plan and nicely furnished. The unit though is showing signs of aging which was apparent in broken blinds lading to the patio. The management company is doing a very poor job: on check in we were missing all sorts of items such as kitchen dish soap, no sponge, a single trah bag, no soap for the dishwasher, a single partial roll of toilet paper in the bathroom among other issues. The blender smelled as if something died inside of it. On the positive side, the sleep experience was good, quiet with good bedding. The fairway views are quite lovely and the grounds are well maintained. These units have great potential but are suffering as the result of management which seems a bit indifferent.

onbalance (Northern California) 02/05/2020

For its location and price, the Ewa Hotel is a solid choice in the Waikiki area. Sure, the physical condition of the rooms and hallways are not the newest or cleanest. But we got a room for three people that included three single beds, a TV, a two-burner stove, fridge, and microwave at a reasonable rate. Breakfast is not included, but the in-room wi-fi is stable and relatively fast. If you need a parking space (extra charge), be sure to check-in as early as you can, because there's a limited number of spaces available. The biggest annoyances were the added fees that are not included in the advertised room rate. That practice is so common among hotels now that it's confusing and almost impossible to compare total price, which is, unfortunately, exactly what hotels want to do.

871cruzr 01/07/2020

Don't be deceived by the pictures posted online!!! Definitely on the contrary and were taken probably 30 years ago. It needs a complete renovation. Because of the scary condition of their one and only elevator, we used the stairs all the time. The only thing nice about this place is its location.

Z2025TEmichaelt (Honolulu, Hawaii) 12/23/2019

This place is horrible. Filthy. You just feel dirty staying here. Male front desk agent at night was very rude. No deadbolt on door. Toilet made noise all night. NO CLOSET OR HANGERS EVEN!!! No outside guests after 10pm. Very limited parking. Will never stay here again and suggest you don’t either.

ellenleffingwell 11/23/2019

Dated hotel, needs some updating. A little less expensive than other hotels in the area. Coffee provided was Excellent. No frills but all we did was sleep there anyway so it was fine. Walking distance to a beach. Long but walkable distance to the shopping. Elevator was clunky but worked. Covered parking area a bit small but was nice to have. Did not like paying the $30 extra a day for parking. And was not expecting an additional $130 cleaning fee, but we had booked through a different site, not Ewa directly.

James L 11/03/2019

The Ewa Hotel reminds me of a cross between some places I've lived. I've lived in cinder-block military barracks, and I've lived in an old building in San Francisco. Like the SF apartment, it's close to natural beauty. One of the reasons I chose the Ewa between the lower-cost hotels is that instead of window air-conditioning units; noise right over the bed, the Ewa has quieter units, and they work well. The other reason is proximity to Waikiki Wall / Queen's Beach. The cleaning staff is excellent and pro-active about removing wet towels to keep humidity down. One disappointment - the roof deck is not handicap accessible - the elevator stops the floor below. During our stay, the other guests were friendly and the staff was excellent. Advice from another review - get a balcony unit! Even though the balcony is small, we were very glad to have it.

SueK167 (Laguna Woods, California) 02/16/2020

Nicely located property at Ala Moana end of Waikiki. Convenient bus stop just out lobby. Recommend diamond head wing facing the ocean, 6th floor or higher. Tons of shops and restaurants to walk to. Walking distance to two sandy beaches. The building is dated but has ac and is a terrific value. Recommend you book thru vrbo or other service whereby you can select the exact unit you want before you arrive

sirine_au (Brisbane, Australia) 02/07/2020

Nice hotel which is a combination of hotel and privately rented condos. Has everything we need including restaraunt and convenience store located in the lobby. Bus and trolley stop on the doorstep, walk to the worlds biggest outdoor shopping centre. Close to the beach and friday night fireworks

tissie63 (Ryde, Australia) 02/06/2020

Stayed in the apartment section of the hotel. The rooms are a bit dated but some of the hotel is under renovations. The pool area is ok. Great location. There is an abc shop across the road so you can pick up your food essentials close by. The downstairs foyer has a great coffee shop and sell great coffee that Australian travellers will appreciate. The ice cream shop has $2.00 ice cream on Tuesday. Would stay here again. Close to the big shopping centre. Can walk to it. Same road.

D1824Zbekind (Los Angeles, California) 02/02/2020

We were staying here because my daughter is being treated at the hospital. We live on an outer island. Anytime I approach any place to stay or write any review I always try to be open minded and not base my review on 1 or 3 problems as things are going to happen, inevitably, but there was a lot of issues encountered while staying here. Let me begin. The staff is rude. Likely because they deal with entitled tourists with bossy attitudes all day so as a local we always tip big and always apply a very gracious attitude to any staff. Our first incident was the night we checked in. My daughter, a cancer patient who is in a wheelchair loves to put the key in the door and open our hotel room. Well the guy bringing the bags intercepted the card as I am handing it to my daughter and says “ let me do it, I only have 2 mins left of my shift” stunned by his attitude I didnt say much and we even gave him a gracious tip as thought oh hell I’ll extend grace as the guy has probably had a long day. Further issues include housekeeping not showing up 6 out of the 12-13 days we were here. I would just call the first few times and ask for towels and our trash taken but by the 4th time I asked for a manager. No apology just asked if they could send someone right away. Great I said! That was 3:00pm and about 6:00 pm I guy comes with towels and gathers the trash. 3 hrs means right away. This happened a few more times. Valet, 3 times brought up the wrong car. Which was an added bummer as we were late to the hospital a few times. They are so adamant that we show our tag yet they bring you the wrong car. My favorite thing was the maintenace repair drilling into the wall with a power drill at 8:00am in the morning about 10 ft from our door. I was shocked that no one notified us to loud maintenance at 8:00am. I went out and asked the guy how long he would be until done with the sound. I did the online chat with guest services only to find out that this is normal repair times and that we should have been notified in advance if maintenance. Ummm no no notification and turns out we were not the only ones upset as several couples in the hallway asked if we heard the noise. I am just suprised by the customer service. I would not recommend this place. I wanted to like it but just can’t recommend it. pros: kamaiana rate, kitchen in room, several elevators, good location. Probably cheapest parking valet around cons: in addition to the above only one out of 5 dvd’s worked. We even had maintenance come check the dvd/playstation 3 which needed an update. He told us to let the front desk know the dvd didn’t work. As my husband turned it in and as he went to the bathroom I saw the front desk guy that he talked to go return a dvd to the machine rental. Same one who knows! We returned 4 movies for not working. Sleeper sofa has a lot of stains and the mattress is SUPER thin and uncomfortable. Also found crayons and a food covered paper towel the first night we went to use the sleeper sofa

alcduane 02/02/2020

We stayer on floor 23 which does have a nice ocean view. The kitchenette was also nice as we do not like to eat out every meal, especially breakfast. Bed was great too. The downside was the shabby furniture which was tattered and torn with ground in dirt. It was in need of replacement as was the carpet. It also was old, worn and the ground in dirt made it look like it was original carpet. The air conditioner was a mitsubishi late addition with the compressor located on the walk out deck. The thermostat was easy to use but didn’t seem to be very sensitive as we continually had to turn it off and on manually. No matter how we tried to set it, it just ran continuously. In summary, for the prices charged, the things I mentioned were something you would not expect from this hotel.

SueK167 (Laguna Woods, California) 02/16/2020

Nicely located property at Ala Moana end of Waikiki. Convenient bus stop just out lobby. Recommend diamond head wing facing the ocean, 6th floor or higher. Tons of shops and restaurants to walk to. Walking distance to two sandy beaches. The building is dated but has ac and is a terrific value. Recommend you book thru vrbo or other service whereby you can select the exact unit you want before you arrive

sirine_au (Brisbane, Australia) 02/07/2020

Nice hotel which is a combination of hotel and privately rented condos. Has everything we need including restaraunt and convenience store located in the lobby. Bus and trolley stop on the doorstep, walk to the worlds biggest outdoor shopping centre. Close to the beach and friday night fireworks

tissie63 (Ryde, Australia) 02/06/2020

Stayed in the apartment section of the hotel. The rooms are a bit dated but some of the hotel is under renovations. The pool area is ok. Great location. There is an abc shop across the road so you can pick up your food essentials close by. The downstairs foyer has a great coffee shop and sell great coffee that Australian travellers will appreciate. The ice cream shop has $2.00 ice cream on Tuesday. Would stay here again. Close to the big shopping centre. Can walk to it. Same road.

D1824Zbekind (Los Angeles, California) 02/02/2020

We were staying here because my daughter is being treated at the hospital. We live on an outer island. Anytime I approach any place to stay or write any review I always try to be open minded and not base my review on 1 or 3 problems as things are going to happen, inevitably, but there was a lot of issues encountered while staying here. Let me begin. The staff is rude. Likely because they deal with entitled tourists with bossy attitudes all day so as a local we always tip big and always apply a very gracious attitude to any staff. Our first incident was the night we checked in. My daughter, a cancer patient who is in a wheelchair loves to put the key in the door and open our hotel room. Well the guy bringing the bags intercepted the card as I am handing it to my daughter and says “ let me do it, I only have 2 mins left of my shift” stunned by his attitude I didnt say much and we even gave him a gracious tip as thought oh hell I’ll extend grace as the guy has probably had a long day. Further issues include housekeeping not showing up 6 out of the 12-13 days we were here. I would just call the first few times and ask for towels and our trash taken but by the 4th time I asked for a manager. No apology just asked if they could send someone right away. Great I said! That was 3:00pm and about 6:00 pm I guy comes with towels and gathers the trash. 3 hrs means right away. This happened a few more times. Valet, 3 times brought up the wrong car. Which was an added bummer as we were late to the hospital a few times. They are so adamant that we show our tag yet they bring you the wrong car. My favorite thing was the maintenace repair drilling into the wall with a power drill at 8:00am in the morning about 10 ft from our door. I was shocked that no one notified us to loud maintenance at 8:00am. I went out and asked the guy how long he would be until done with the sound. I did the online chat with guest services only to find out that this is normal repair times and that we should have been notified in advance if maintenance. Ummm no no notification and turns out we were not the only ones upset as several couples in the hallway asked if we heard the noise. I am just suprised by the customer service. I would not recommend this place. I wanted to like it but just can’t recommend it. pros: kamaiana rate, kitchen in room, several elevators, good location. Probably cheapest parking valet around cons: in addition to the above only one out of 5 dvd’s worked. We even had maintenance come check the dvd/playstation 3 which needed an update. He told us to let the front desk know the dvd didn’t work. As my husband turned it in and as he went to the bathroom I saw the front desk guy that he talked to go return a dvd to the machine rental. Same one who knows! We returned 4 movies for not working. Sleeper sofa has a lot of stains and the mattress is SUPER thin and uncomfortable. Also found crayons and a food covered paper towel the first night we went to use the sleeper sofa

alcduane 02/02/2020

We stayer on floor 23 which does have a nice ocean view. The kitchenette was also nice as we do not like to eat out every meal, especially breakfast. Bed was great too. The downside was the shabby furniture which was tattered and torn with ground in dirt. It was in need of replacement as was the carpet. It also was old, worn and the ground in dirt made it look like it was original carpet. The air conditioner was a mitsubishi late addition with the compressor located on the walk out deck. The thermostat was easy to use but didn’t seem to be very sensitive as we continually had to turn it off and on manually. No matter how we tried to set it, it just ran continuously. In summary, for the prices charged, the things I mentioned were something you would not expect from this hotel.

LeviTheGlobetrotter 02/15/2020

This review is way overdue but as a frequent traveler who constantly relies on reviews to book my hotels, I'm compelled to write this review. I moved to Oahu last Fall and stayed at Luana Waikiki over 2 months before I moved to my new house. I had plenty of hotel options in Waikiki and around the island but Luana won me. It is conveniently located in Waikiki and close to the beach, Ala Moana, and lots of restaurants. And most importantly the rates were reasonable and affordable. The rooms are individually owned but they do a great job maintaining them. There's Hook Cafe that offers some quality food...if you go there you must try the egg shooter..so yummy! The front desk staff was friendly and always willing to help. Martha at the reception always had a smile while greeting guests, and made you feel welcomed and acknowledged. If I had a hospitality or customer service business, I'd want people like Martha to be the face of my business. Very professional, gives one full attention, and always took the time to make sure my questions were answered. The hotel does a wine Wednesday where hotel guests get to drink wine and socialize. They have bbq grills and they offer fresh lime/cucumber water every morning. Overall I enjoyed my stay here and I've already recommended a few people to the hotel. I'd stay here again.

who_we_talkin_about (Topeka) 02/08/2020

We spent 4 nights at the Luana at Christmas and could not have been more impressed. The location is perfect, about a five minute walk to Waikiki Beach but without the crushing prices of staying on the beach. The room was quiet and beautiful. We will definitely stay here in the future.

Frank M (Morrisville, North Carolina) 02/03/2020

Decent location... Ten minute walk to the beach also the shopping district in Waikiki. Very friendly staff. Responded right away to room issues. Small pool but very nice. The units are actually individually owned condos. Stayed in two different rooms, one nice and one that smelled old and moldy. Overall it was ok. I probably would look elsewhere next time in Waikiki but would stay here again if convenient.

jackieggrafe (Pickering, Canada) 01/24/2020

Hotel had a good reception area. No problems checking in. The room was clean and had a kitchenette so we were able to make a meal in the room. This saves a little on cost. The concierge was amazing and so helpful. We were able to get to a few tourist attractions. Only problem was that we didn't realize it was a no smoking building. But they had a designated area outside. The pool was small and not a lot of chairs available.

W7902DEcarolb (Long Island, New York) 12/11/2019

Great experience here! Extremely clean spacious rooms, friendly staff and possible upgrades! A walk to the beach and Luana supplies the beach towels! Very convenient for shuttles right outside the hotel. A walk to shops too....already booked again for next year!

Jerry K (Adelaide, Australia) 02/07/2020

My wife and I stayed at the Maui Kaanapali Villas in January 2020. We stayed in Room 623 for just over a week. This room is in the main high rise building. The location of MKV is excellent. It is right on the beach and an easy walk to other hotels. It is only a short drive to Lahaina and all of its shops and restaurants as well as the activities. The grounds are very well kept and certainly give you a feeling of being in a tropical paradise. The pool is well maintained and just off of the beach. There is a secondary pool although I never used that. The Fitness Center is very well put together and was never too busy. There also is a laundry area near the Fitness Center. There is a sundries shop near the lobby although I never used it. One of the two elevators is currently under repair which slows things down some. There also is a very clean and well stocked BBQ area. I met a few guests around the BBQ and it was a great alternative to restaurants every night. Our room was very clean and quite spacious. It had a full kitchen, a nice eating area, a roomy living room, a large bathroom, and a very large bedroom with two beds. It isn’t overly fancy but it is fit for purpose and was a great alternative to the Kaanapali hotels.

Bsshantz 02/06/2020

Resort was clean but the room was disappointing. It needs some updates...mattress was poor, ceiling fan rumbled and the overall musty smell was lass than desirable. Parking was very frustrating as well. Overall I expected more for the price.

hnurocb 01/23/2020

It was a very nice experience in Maui. The weather was very unpredictable. Most of the time we were there it just suddenly rain. The condotel we stayed was okay. A little bit dated and definitely needed some upgrades especially the bathroom. We booked for a garden view but there was no view of a garden. It was more of a street view. Overall, I would say Maui is a very place to visit. It's so easy to drive around, there's not much traffic. There were a lot of activities to choose from and the shops were just as interesting. We did not swim near our hotel because the water was so deep. We had to drive about 2 miles away to find a nice public beach.

Nauticow (Wilmington, North Carolina) 01/04/2020

Based on the reviews I was expecting a bit more. We had a 2 bedroom suite over Christmas. Each bedrooms had 1 queen bed. When I booked I was assured we would have 2 twins in one room which works for my 2 adult children who cannot share a bed. The sofa bed in the living room was inadequate so we had to rent a cot for an additional $30/night for my daughter to sleep in the kitchen. We had a "garden view" which wasn't much - do not expect any glimpse of ocean from the room. The laundry facilities were nice and gas grills were available. The kitchen in the suite was more than adequate for the bit of cooking we did. It was about a 2 minute walk to the beach from our unit and the hotel is convenient to stores and town and the hotel is on the beach walk. The beach is typical for west Maui and provided good swimming - not on a reef so not the best for snorkeling. All chairs etc... are an additional rental fee. It was less than I expected based on the website and other reviews, and therefore a little disappointing but was definitely adequate for our stay.

547dipenp 12/29/2019

I have to be honest, I was apprehensive about staying at the MKV. First time staying at a VRBO Condo. But I would recommend the MKV anytime. It was wonderful. It's not the Westin or the Grand Hyatt, but we were not looking for that. It's a little dated..but that's charm!. The staff are wonderful, the place is kept clear, Casteway Cafe was wonderful. The pools were right next to Kaanapali Beach. Stay here and enjoy yourself!

excessbaggage808 (Island of Hawaii, Hawaii) 01/18/2020

Pagoda Hotel is located on the island of O’ahu. Check-in was very fast. All employees at the Pagoda are very nice and accommodating. Especially Ron. Look out for him at the front desk. There is a $200 security deposit. You have an option of paying cash or charging it to your credit/ debit card. Cash security deposits are returned to you upon checkout after the staff checks to make sure that the room is not trashed. It takes several days for security deposits placed on your card to be returned. WiFi is free. There is a small pool, a laundry room and a mini convenience store located on the ground floor. There is also a free DVD dispenser on the ground floor. DVDs are loaned out one at a time. Free daily local newspapers are located right next to the DVD dispenser. Free sunscreen is also available from the front desk. There is also a free, air conditioned shuttle that stops at all other Aqua properties. The drivers are very nice and are more than happy to give you advice on what to do and where to eat. Since there are numerous Aqua hotels, the stops will vary. You can check the shuttle’s route progression on the screen that is in the hotel’s lobby. The shuttle usually stops at the Pagoda every 15-20 minutes. Consider using the shuttle if you want to check out Waikīkī and other areas of Honolulu. There is also a Pagoda restaurant that “floats” on a koi pond. Buffet and ala carte is available. Prices are reasonable and be sure to ask for the restaurant coupons upon check-in. Parking is located across the street right next to Ross Dress For Less. Our room was located next to the elevator and there was no problem with noise. Our room was clean and included a microwave and mini fridge. Housekeeping and maintenance is very quick and friendly. The Pagoda is in walking distance of numerous restaurants, stores, nail salons, Don Quixote, Wal-Mart, Ala Moana shopping center, Walgreens, and Target. Choose the Pagoda if you would like affordable accommodations and a very welcoming staff.

John J (Hilo) 01/10/2020

Hotel is old but nice. They wrap blankets in sheets, but carpet looked dirty. In room microwave oven and frige. Free parking and great location. If you're kamaaina, they have special rates usu. lower than anything on internet. each room has 2nd sink and small counter OUTSIDE the bathroom. Makes getting ready to go out quicker for families. Microwave oven and frige make eating leftovers easy. Grocery store 5 minute walk away. Walmart, Samsclub, Ross all across the street. Not as nice as big name hotels.

BernieMat (Cohasset, Minnesota) 01/06/2020

This is a 12 story hotel within walking distance of the Ala Moana mall and Waikiki beaches. This is not a new and modern resort, but the rooms are comfortable and the price is nice. Each room is cooled by a through the wall AC unit. Service from the staff is great. For added security, you need to use your room key to operate the elevators in the late afternoon and evening. You pay for parking which is in a convenient garage across the street. The only thing keeping this from a 5 star rating is the age of the facility. I would gladly stay here again.

centralcoastagal 12/02/2019

MOLD EXPOSURE VERY HIGH! We came to the Pagoda Hotel for a 2 day conference. It was suggested we stay at the Pagoda and were offered a special rate for our stay which added up to $179 per night. We were given a "deluxe" room. On the 12 th floor, we found our room and entered to immediately notice a moldy smell. The carpet at the end of the bed was in a small depression, and the carpet itself was wet and spongy. On the interior of the A/C window unit you could see it was covered with black mold, and there was actually a huge - 1/4 inch mold spore hanging on the edge of the window frame, just above the a/c unit. There was mold coming through the paint on the ceilings, walls, and in the shower the mat was circled with mold. It looked as if a recent paint job had been intended to cover the mold seeping through. Attending our conference in the room above the Koi pond was no better - mold smell blowing all day through the a/c, with many of the attendees complaining about trouble breathing, raspy throats, and hoarse voices by day 2. By the end of our stay I was so sick that I was unable to speak directly with the hotel staff, altho they did a great job of ignoring us as we checked out and waited for our ride to the airport. Now that I am home and beginning to feel better, I am following up so no one else has to experience this dangerous place. MY ADVICE IS DO NOT STAY HERE. MOLD EXPOSURE IS EXTREMELY HIGH. I have attempted to contact the health department, and have yet to speak with an actual person. I have today called corporate office for Aston Aqua, the owners of the Pagoda Property and await a return call.

sia g (Devonport, Australia) 11/20/2019

We flew in from Australia at 6:30am and even though our room would not be ready till 3pm, Carlos looked after us and we were able to get a room at 10am. After a 9 hour flight with 2 kids, this small gesture was AMAZING! He made the check in experience quick and easy. My daughter had a virus and vomited on the bed... the cleaning staff fixed our bedsheets straight away and we are so grateful! The staff are friendly and we come here all the time because of our experience. 100% recommend this place if you have small children!

Trip767675 12/11/2019

I rented this townhouse because my daughters cheer team picked this location. I arrived at 1:30am for check in, super quick check in. I get to my unit, immediately 2 roaches walking on the kitchen floor, the rugs are beyond dirty and stained, the patio slider is missing about 10 blinds, upstairs one of the bedrooms smells like corn chips, stains all over the carpets and walls, floors are all slippery with my sneakers on mind you, hallway and bathroom lights do not work at all, I had to use the flash light on my phone to go to the bathroom. Absolutely not worth the money they charge, I’ve seen better at local hotels. Not sure why they charge such a big cleaning fee, they definitely are not cleaning well at all. Highly disappointed and will be seeking a refund in the morning when they open.

sharonsU5899US 10/30/2019

This was an interesting find, for sure. Once we were checked in, we went to the unit and went upstairs to check out the bedrooms. The master bedroom bed looked like someone had been sitting on it, one of the pillows was not in place with the others, and my first thought was that someone else had been sleeping in the unit. It made me very uncomfortable. We immediately flagged down a maintenance person who said that the entire unit was indeed ours and that no one else was renting it with us. The unit has a great kitchen but some of the floors looked like they were not cleaned properly. Also, the entire place was extremely sparsely appointed. No lamps in the living room, rug under coffee table looked unclean, no windows in this unit, except for a window in the bedrooms, felt like a cave. It served our purpose but I would not rent here again.

Lorraine B (Little Rock, Arkansas) 09/11/2019

When we arrived, we were pleasantly surprised by the spaciousness of the townhouse. We each had our own room and bathroom. The kitchen was spacious and comfortable. We really enjoyed our stay!! We’ll definitely be back to visit in the future!!

44tripashkar88 (Dearborn Heights, Michigan) 09/04/2019

The space is great, the location is great but the service is bad below my expectation. We have to was our own towels, every day we have to ask for coffee and shampoo, we have to throw the garbage , no towels at the swimming pool They don't clean the condo, they don't even come inside. We were not happy, we knew it is a condo but i was expecting some type of service , yet they charge us $90 cleaning fees

193MandyR (Prague, Czech Republic) 07/28/2019

We just arrived home after 10 fabulous nights in this 3 bed town house, we all loved it. We stayed here two years ago and liked it so much we returned and it didn’t disappoint. Check in was super quick and easy, on arrival at the house the carpets were still a little damp as the whole upstairs carpets had just been cleaned so the house smelt clean and fresh and they dried in no time so not a problem. The only downside was the fully equipped kitchen was actually barely equipped, there was a kettle, toaster, microwave, coffee machine, super large oven / grill but no utensils, not even a baking sheet or spatula/ wooden spoon. So couldn’t cook a home made meal, had to use a carving knife to take a pizza out of the oven! On the plus side it’s great having a large washing machine and drier. It’s a lovely little gated community, there is not much outside space just a tiny paved area at the back but no garden furniture, it was too hot on our visit so we were happy indoors with the aircon. Great pub/ restaurant 5 mins walk away Millers also a Chillis, Publix 10 mins walk and a pharmacy. The traffic was a major problem during our stay, Disney is 20 mins drive but took 90 mins!!! The I4 is super congested at this junction for no obvious reason. We took lots of different routes to try to avoid. Overall loved it and would stay here again.

DonS1735 01/16/2020

We stayed for a week in unit 5208 and the only negative thing I can say is that the floors are thin. We heard every step the people made in the unit above us. Luckily we were so tired from our days of adventure (Disney, Universal, NASA) that we hardly noticed. The unit was clean and the staff were excellent. Could use a chin up bar in the gym though. The pool is top notch and location was perfect. No tolls required going to and from the parks. We would stay again.

Fedora738 01/15/2020

Stayed here with my family the week of December 27 to January 3 2020. So many things wrong here I will just list them. Room not ready even after check in time. Broken furniture in our room, never repaired Phone not working and was never repaired No bath towels till end of second day there. No pillow cases for the week, was told there was a shortage Dirty room from previous guest, No daily cleaning although they charge you a cleaning fee on your credit card without our knowledge. No towels available when we went to the pool, was told there were no more. Only one role of toilet paper, had to buy our own. No paper towel, had to buy our own No garbage bags provided other than the one bag in the container. Had to bring your own garbage out to the back bins that were overflowing. Property was littered and employees would just walk by. Staff did not appear to be happy to be working here. Was charged a daily resort fee to our card that we were not told about. Even with the cleaning fee and resort fee our card was charged an additional $79. U.S. that could not be explained and we were told before check out that it would be removed and our receipt showed it as a credit, but when we got home we checked with Visa and we were charged the full amount. Now waiting 15 working days to start complaint with Visa.. So many other guest were at reception making complaints so I knew it wasn't just us being unlucky but the problems here are wide spread. Now reading the negative reviews and see the same complaints. This was a package deal through Sunwing but they have not yet responded to our complaint.

corriefan47 (Toronto, Canada) 01/10/2020

First of all this was our third stay here, so we did enjoy in the past. The unit we were assigned to this time needed a lot of work. The coffee table was broken and was in the dining room and the stuffing was coming out of the couch. We also had an issue with an overcharge and no one before we left to go home could resolve it. Finally we received a phone call from the General Manager who promised to call back but that was a month and a half ago and not a word. Visitors beware, make sure you ask for a copy of the forms you sign when you register. We were promised that certain fee was waived and the forms we signed reflected that, hence the overcharge. Never again!!

FlyingEagle86 (Eagle Pass, Texas) 12/31/2019

We rented a condo on Airbnb at Tuscana Resort and this has been our best Accomodations ever. We stayed here one full week and enjoyed our three bedroom and two bathroom luxury condo. We are definitely coming back to this place. The Disney parks are within 10 minutes from here. Many restaurants and shops near this place as well. All of my family loved this place.

TravelMom055 (Mississauga, Canada) 12/31/2019

We have stayed here 3 times in 4 years and have seen a decline in the condition of the rooms. This time (Nov 2019) we stayed in a 2 bedroom and found the tiles popping up from the shower floor - we had to wear flip flops to take showers. The soap holder in the shower doesn't hold anything as it now tilts forward (so soap slides off!). Other shower tub kept clogging. Bed sheets very worn. Mold in both bathrooms. Water pressure not great (was better in previous visits). TV streaming service is horrible - had to reset with password every time we used the TV and s-l-o-w. Maybe consider using the resort fees to up date the rooms. We told the front desk upon our departure of the issues so the next guest doesn't have the same loose tiles.