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MJG-2020-02-21 05/20/2020

My husband and I drove 1,300 miles south to Tuscana for a nice winter away from New England snow and ice. We stayed in building 9 from 11/01/2019 to 3/21/2020 (supposed to stay through 3/31, but left early due to the Corona virus) and had problems which could not be remedied easily. Since we booked through the owner, Tuscana did not help us with anything. We were third class guests who had to go through the management company for problems with bugs in the unit, cable problems and any other needs we had. Hot-wire was the worst TV cable service we have experienced. We have been spoiled by fabulous timeshare amenities. This resort would get a "1" rating out of five for customer services. The Hot-wire technician said the resort needed to upgrade their service which was quite old. Internet kept crashing and TV kept freezing. On night one my husband got stuck in the elevator with no air-conditioning in it and no emergency phone to call for help! He forgot to take his cell phone with him! When he did not return after ten minutes from getting something from our car I went looking for him. The front desk sent help to the wrong building! Fortunately I saw the golf cart stop at the next building and got their attention. They said many of the buildings need to have the elevators serviced. When I left to go shopping the next morning there were men servicing it, so it was fixed when I returned. My husband and I are both elderly and cannot walk stairs. The resort would not contact the owner below us to be able to spray their unit for bugs which were entering ours from the plumbing. We had our unit sprayed almost every month while we were there. The unit above us often had very noisy residents. The resort said to call the sheriff to complain. They could have and should have just called the unit to ask them to be more quiet, It often sounded like someone was being thrown against the wall! There was a large pothole in the middle of the road to our building which was not fixed. A few days after our arrival they put an orange cone in it which was still there when we left. Convenient to restaurants, grocery shopping and pharmacies, but Route 4 traffic was worse than NYC and Boston, MA, during rush hours. AAA Maps were required to find other roads to get us around. GPS always tried to get us onto Route 4. We were surprised that they did not have a bank of mail boxes for long-stay guests and owners. That could be a revenue stream for them! Needless to say we will not go back there next winter. I feel sorry for the owners who are paying maintenance fees but no maintenance is being done.

rebeccawF9181GG 04/02/2020

The grounds of the complex are nice and the location is brilliant. However we were disappointed with the first apartment as there was a very noisy air conditioning unit whirring all night. We were moved and the problem was resolved. However, the lady who lived in the apartment underneath us held parties until 5 am most nights and then complained we were noisy! The TV in the living room had an issue with the sound and after being mentioned this was not fixed during our stay. The biggest problem was the finance though. We gave our credit card as room deposit. When we returned to England we found they had taken over £1,000 from our credit card. As far as we were aware our bill had been paid in full at the time of booking with the holiday company. Be very careful.

Peter G (Whitby, Canada) 03/30/2020

Be very carefull. Checked in for a 28 day through a tour operator and travel agency. Was told by both parties there were no additional charges. When checking in at front desk told me they needed a copy/swipe of a charge card as a security/damage deposit of around $250. This resort ended up charging me $676 US dollars as a resort fee. They will not return my money. Need it now that not working due to virus closures. The tour operator and the travel agency will not help. ..... and the place is not very clean. Door to suite wouldnt lock properly. The screen door to the patio wouldn't lock at all.

Jill L (LOUISVILLE, United States) 03/15/2020

Wonderfull place. Relaxing, picturesque. Convenient. Lots of open space. Plenty of parking. Feel safe. Accommodates large groups easily. Have enjoyed staying here with a softball team for 2 years. I haven't heard of any complaints from the whole group!

GusK1404 (Buenos Aires, Argentina) 03/04/2020

Love to return to Tuscana every year with my family. This is our 8th time at the resort. We re always satisfied when we start there. Great apartments, fully equipped, washing and drying machines, dishwasher and many details for making your stay comfortable. You don't have cleaning service nor breakfast, because they are apartments. The resort is placed some miles from Disney Parks and a bit far from Universal. This is very convenient because it is a quiet place. The place where this resort is exactly located is called is Champions Gate in Davenport. Some years ago there was nothing there save a Publix, Mc Donalds, a Walgreens and a 7 Eleven, but now you have lot of shops. The resort has a very nice swimming pool and a nice bar for ordering any kind of meals. My family and I love Tuscana, it is a great place, it won't disappoint to anybody who chooses this place. We have been doing this since 2012, even before this resort belongs to Aston. If you chose it, be confident that you will not make a mistake. You are going to love it.

shaqieJ (Toronto, Canada) 05/15/2020

We stayed at Fountain's Resort in early march before the Covid-19 nightmare. The staff were kind an courteous and the place was well kept. 3 adults and 3 kids in a 3 bedroom townhouse. Cons: -The sofa in our unit looked like a kid was left alone with a knife, cant really blame that on the resort but it wasn't great to come into a damaged couch. -The prices for activities were actually more expensive at the resort than at the attraction itself. -There is no real playground for kids Pros: Amazing and responsive staff Updated dishwasher, washer, dryer, fridge and stove very close to retail and food great for walks and photo ops Kids loved the pools Summary: I would definitely go back, maybe request a house that is stationed around the waterfall. Good price for a family on a budget. House was clean and bright.

Harrod123 (Kansas City, Missouri) 03/19/2020

We stayed here after a week in myrtle beach and oh my goodness! This place is amazing! Jessica at the front desk was smiling and welcoming as soon as we walked in. We had a beautiful room with so much to do on property! i wish we would have stayed here the full 2 weeks!

111Glennl (Woonsocket, Rhode Island) 03/19/2020

Recent stay at Fountains was enjoyable. Check In was easy. Good location, nice property with a heated pool and hot tub. $21.57 a day for a resort fee is very steep considering the pool area is all they offer on site. Large 4 bedroom townhouse was very nice. Cleanliness of dining and living room carpets were the biggest negative for us. No way it was vacuumed prior to our arrival. Leftover food and long blonde hairs all over the carpets. Exterior of stainless steel appliances should have been cleaned. Bathrooms and bedrooms were all cleaned satisfactory. My wife vacuumed the dining and living room carpets. We could not find the remote for the provided DVD player. We requested a replacement at the front desk, but one was never delivered. Outside of the initial dirtiness of the carpets, our stay was very enjoyable. We would probably return next year

Chris H (Litchfield, Connecticut) 03/01/2020

We made plans to go to Orlando for a golf getaway. Great location within minutes to champions gate. Easy to make plans and head down from Connecticut. We arrived early to see where we were staying. Front desk clerk had our cell phone and would call us when room ready. A 4 PM check-in turned out to be 8:30 PM due to a very dirty condo left by previous renters. The kitchen floor and entry way were filthy along with the carpet to the upstairs. The handle was torn off a kitchen cabinet door. There was a nail tak in the bedroom closet sticking out. There were only six towels for 4 adults for 4 nights. There were no plastic trash bags to put your garbage out. We still enjoyed our stay. This unit could use some attention in the near future.

Trip767675 12/11/2019

I rented this townhouse because my daughters cheer team picked this location. I arrived at 1:30am for check in, super quick check in. I get to my unit, immediately 2 roaches walking on the kitchen floor, the rugs are beyond dirty and stained, the patio slider is missing about 10 blinds, upstairs one of the bedrooms smells like corn chips, stains all over the carpets and walls, floors are all slippery with my sneakers on mind you, hallway and bathroom lights do not work at all, I had to use the flash light on my phone to go to the bathroom. Absolutely not worth the money they charge, I’ve seen better at local hotels. Not sure why they charge such a big cleaning fee, they definitely are not cleaning well at all. Highly disappointed and will be seeking a refund in the morning when they open.

CEOHotelReviewer (Philadelphia, Pennsylvania) 09/29/2020

The palm trees fit the look of the hotel. But the inside could be better. I would maybe recommend staying here again but based on other reviews it would be less likely. And one more thing. I saw blood stains behind the hotel. What's going on back there??

OutdoorAdventures_70 (Christchurch, New Zealand) 03/08/2020

Dated basic hotel in need of a facelift. Expensive as well for a moderate room, everything is relatively close in Waikiki so location was ok. Staff were very helpful with all my requests. It was booked through a travel agent and was staying solo so I also had to pay a single supplement which made the price expensive considering the facilities. Breakfast was included i tried it one didn't bother the other three mornings you can read into that.

debbie5131 (Edmonton, Canada) 03/02/2020

We enjoyed our 3 night stay. The breakfast that was included was enjoyable. I actually enjoyed eating noodles for breakfast 🙂The pancakes were very good as well. Parking is expensive but we found free parking on the street by the canal . The hotel is close to the beach, the international market and many restaurants. Our room was clean and the bed was comfortable. We didn’t use the pool, it is very small.

MDTyKe (Island of Hawaii, Hawaii) 02/29/2020

Check in staff (and check-out) were very, very rude and unwelcoming. You'd expect when welcoming fellow Kama'aina there'd be a bit more Aloha, but nothing. They didn't want to be there. They also tried to tell me my rate wasn't Kama'aina and wouldn't remove the Resort Fee despite my confirmation stating it was. It really was a terrible first impression, and as they say, first impressions last. Also, their website states they offer Kama'aina a free upgrade if available - no mention of this either. Secondly, elevators were very slow - there are only 2, and one was broken. You need to plan a LOT of time; sometimes as much as 10 minutes, to get up and down. Carpet in the room was dirty. Rooms were NOT serviced (no towels replaced, no cleaning) as my stay was only 2 nights (3 days). When I inquired at reception I was told "... We only do that for stays over 3 nights". This was NOT clear anywhere, nor was I told this at check-in. If I was, I would have been OK, and would have realized I could have just asked for new towels.. but the lack of communication was poor. Also, CONSTRUCTION. Lots of drilling beginning at 7am. I was not informed of this during check-in either. Go back to your room at 4pm for a rest? Forget about it - DRILLING. Loud. In reality, I think they give Kama'aina the *worst* rooms. Admittedly, hotels in HNL are only for you to sleep in. They are cheap, good location, but that is it. I would rather spend more $ to get some Aloha. Will NOT recommend, or stay here again, sorry.

LVardy (Grand Falls Windsor, Canada) 02/20/2020

If you want to be in the busy city, then the location of this hotel is decent; near the beach, many restaurants and shops. There is a parking garage where you pay I think $30 USD per night, however it was full when we arrived so we had to find another parking garage, about a 5 minute walk from the hotel. The room was large and the bed was comfortable but everything else was sub par. The couch had large stains and the room looked old. There is also construction next to the hotel, which we could hear in the morning. The free breakfast buffet was just OK. They had toast, scrambled eggs, fruit, pancakes, noodles, some meat and coffee and warm water to drink. I would not stay here again.

pnai1989 (Kapolei, Hawaii) 09/03/2020

booked the partial ocean view which they said it was with pull out couch bed but they arrive they decided to upgrade us to the penthouse which I was excited however when we got to the room it wasn't much of an ungrade than I thought. Only on the bathroom was the upgrade since two since but no extra room and no pull out couch. smaller than I thought it would be. looked bigger in the pictures even in the penthouse suite. coffee pot was dirty so we requested for a new one. took us 30 mins to get a new one and I had to call twice since maybe they forgot. no numbers were provided to us to call for any service. not even a TV guide. the remote had no cover they used a tape just to cover it, clear tape may I add and can see the batteries. hardboard right? felt the dust in the air. elevator wasn't good the third one wasn't even cleared and kind of dirty. as I booked this they said it would be great and just went under new renovations but major disappointed the condition of the hotel. hotel bed was very comfortable thou. the bathroom door maybe had a whole or scratch but they just put paint over it which you can definitely tell but they didn't even try to match the paint with the same color just another color it. hallway was dirty when we went in our room. the location was great and parking was what I expected from Waikiki. Just expected it more to be better to be honest. Out of all the hotelsI ever stayed at to be honest this was the worse sad to say.

luckydcr (New York City, New York) 04/11/2020

lovely stylish hotel. have been coming here since 2012. The exercise room needs an update. Everything, other than that is fine. friendly staff and within walking distance to the shopping center, hilton hawaiian village and many restaurants. great stay.

Flora B 03/23/2020

The hotel is being remodelled, we got a good room, however the bathroom smelled like rotten eggs. The elevator was really slow, we took the stairs most of the time (10th floor). The hotel is at a very good location, near Waikiki and there are many restaurants and shops around. Staff is kind and helpful. We felt scammed with our bill because it didn't match the price stated in our booking... They charge you one extra night, but don't worry it's just 160 dollars! We were not told we had to pay to use the parking either. However, we did know we had to pay a daily ammenity fee, I still wonder what ammenities we paid for... I hope it wasn't for the use of the swimming pool which was really small and we didn't use. We had other options to stay at and if we had known all these aspects we wouldn't have chosen Aqua Palms.

Adrienne M (New York City, New York) 03/22/2020

I had a non-refundable booking with this hotel for April 2020 and unfortunately will not get to stay due to the quarantine. I just want to give them high praise for relaxing that policy to allow a cancellation with no penalty and no hassle. Considering the financial hit they are about to take, they could have adhered to their policy or simply provided a future travel credit. When I am able to visit, I will definitely book with them again. If they are this accommodating towards someone canceling, imagine how they must treat their guests.

DavidBerthaL L (Yass, Australia) 03/17/2020

Good place to stay in Waikiki and while it is a little removed from the hustle and bustle of the beach area, it has a good location on or near important bus routes, with nearby restaurants and minutes from all the action.

TPTravelerHI 08/15/2020

I love the Hospitality this hotel always brings. The staff is amazing and the views are spectacular. With the updated pool and luxury amenities this is a hotel to check out. Definitely a 5-star rating

jonnytupua 08/14/2020

We ended checking in quite late and Jaime unexpectedly gave me a courtesy call which was super nice of him. Check in/out is always quick and the staff always professional and super friendly. Our room was clean,comfy, and private with spectacular views from the private lanai.

travism36 08/12/2020

This has been a season of challenges for our family. We relocated from Germany to Hawaii during the COVID-19 pandemic. We were forced to quarantine in our room for 14 days and nights. This was difficult for our children, which made it tough for us. We've stayed in many hotels around the world over the past years, so sometimes a room is just a room, and coming to Hawaii, we didn't want to sit in a room. The staff has made all the difference for our stay. They have always been helpful and informative. They have been courteous with every request we've made while making suggestions that helped us make informed decisions. You can stay at a hotel anywhere, but the service makes all the difference and the service is provided by the staff.

Zienna006 (Los Angeles, California) 08/07/2020

Our stay was pleasant and relaxing. Wanted some time out with the family. Our rooms were great. We had a small kitchenette that included a hot plate, sink, rice cooker, microwave, a pot, pan, cups and utensils. The view of the city was beautiful on our huge lanai. The cost to use the gym for my entire stay was only $5 per person. The pool and jacuzzi was open for a few hours and closed for an hour to thoroughly be cleaned. The use of the BBQ grills was awesome. Thank you Derek in Security for your help and keeping us safe. Front desk team were very friendly, professional and helpful. Cani, Dan anf Jaime were fantastic. Helped us throughout our entire stay. Huge SUV’s will not fit in the parking. Parking is $30 a day unless you can find parking in the surrounding area. We had a blast and will definitely stay here again.

M1354WRchrisc 08/03/2020

Jaime always handles my room accommodations and is always the best. Always gives me a room with a million dollar view. Definitely ask for him when making reservations over the phone. Ask to be higher up and get the diamond head view it’s so beautiful in the day and even much more beautiful at night.

SayahaAida0513 10/05/2020

My daughter and I stayed at Aqua Oasis in July 2020 to enjoy our 1st staycation of this year. Due to The global pandemic, I couldn’t take my daughter to Japan during summer so we decided to get away from our ordinary life in Kailua, Oahu for 2 nights and 3 days. As my daughter loves taking a bath, I specially looked for a hotel with a big tub and this hotel really delivered! My daughter was so excited that she took a bath 3 times on the 1st day, twice on the 2nd day, and once at the last day! The hotel interior may not be the most modern, but for the price we paid, it was so spacious that it gave us ample room to do yoga and my daughter to play on the floor spreading all her toys we brought. The hotel location is also perfect that it was close enough to all the shops we wanted to go such as the International Market Place and Sephora. Lastly, the staffs we encountered were so helpful and thoughtful that they let us “super early check-in” at 9:30am or so that we could fully enjoy the hotel amenities! We’ll definitely stay here again in the future!

Viper1actual (Fort Knox, Kentucky) 09/24/2020

We stayed 11 days at Aqua Oasis. This was an outbound PCS Military move. The staff was amazing. Mike, one of the valet members was amazing. He learned my kids names, treated my daughter like she was royalty whenever he would pull the van around and alway had great conversation with us. My kids after just two were calling him Uncle Mike. Olivia and Rachel, both with the front desk. Both of these individuals were amazing. Always smiling and talking to my kids. My little ones had millions of questions and they always took the time to answer them and just be all around amazing people. Again, cannot stress this enough that these folks become your family. Olivia and Rachel are by far some of the greatest folks we have ever worked with during a PCS or even hotel stay. They always checked on us and asked if there was anything we needed. By the second day they knew all our names and the kids names. Last but not least, Evelyn, the manager. When our hotel at another location didn’t reopen as planned due to Covid, I scrambled to find a new place to stay as I was about to be temporarily homeless. I spoke to about 15 locations and none of them wanted to work with the size of my family or were even friendly on the phone. When I got to Evelyn at the Aqua Oasis she could tell I was stressed by the tone in my voice. She asked what I needed and to if she could help. I explain our situation. She put me on a very brief hold and then told me she could fix it all. She gave us two amazing rooms at an amazing rate. If you are military in a PCS move, call her first. She will make miracles happen. She resolved all our lodging issues and basically let me dump all the stress on her. I have never had a team at a hotel or resort treat us in such an amazing way. I stay at hotels about 200 days a year in general for work. This is by far the best place and most accommodating place I have ever stayed at in 18 years. I would compare the service to the service you receive at Disney World. Everyone is happy you are there and they want you to relax. The maid service / rooming cleaning service needs a special shoutout. We had a kitchenette room and it comes stocked with everything you need from plates and silverware to pots, pans and a rice maker. We did our own dishes daily but one morning we ran out and left the sink full for later. The cleaning team washed and put away all the dishes. Not their job at all as we are all adults but it was such a nice surprise to come back to the hotel and find it all done. If you are traveling with a large family, ours was a party of six, this is the place to stay. The rooms are huge and plenty of space for the little kids to run around the room. 5 stars isn’t enough for this team, they definitely are the top of the spectrum when it comes to Hotel Staff. They are family.

Daltongs 09/24/2020

Great gem of a hotel, booked the 1 bedroom suite and had a full fridge/freezer, stove, microwave. Quiet cold air conditioning. Awesome bathtub and living room setup. Will come back again. Olivia at the front seat was professional courteous and the essence of Aloha.

FindingWaldo27 09/19/2020

We were looking for a place to stay for 10 days during the Pandemic as we prepared to move to from Texas to Hawaii. During our stay their were a plethora of dining options and the hotel practices were very safe. The highlight of our stay was the service. At no point did any of the staff say no to any of our requests, and they were very accommodating during what could have been a tumultuous period. While we were here Olivia the Hotel Manager took care of us going above and beyond all our expectations. Thank you so much for making my families health your number one priority.

kellybokin 09/13/2020

Everything was excellent from checking in until I checked out. Room was very nice and clean with good amenities,friendly front desk staff, valet, housekeeping even the people taking care of the continental breakfast in the morning. Will definitely come back again

GingercookieS88 08/02/2020

This Lahaina resort was lovely as the grounds were well kept and the pool was clean with many attractive areas for outdoor dinners, avail bbqs, evening strolls and the like. There is no restaurant and no beach but you can pull up your lounger on the spongy soft grass (if you are taking a break from sight-seeing!) and enjoy the *incredible* ocean view. There is much whale activity in February as it's mating season. This Aston at Papakea is next to the ever popular "food truck" extravaganza. It also connects to the picturesque Boardwalk, there is a grocery store, bar, fast food takeout, souvenir store in the mini mall and a Slappy Jacks within short walking distance. Spectacular beaches to the south and ones for snorkelling a short drive to the north (do your research on the safest times!) Minutes away from the amazing Honoapiilani Highway with a few fruit/banana bread stands if you need a break from the breathtaking views! PS do not irritate the locals on this HWY pull over if they're driving faster than you! The front desk staff at the resort is incredibly kind and towel service is swift (not free after 1 set with Costco.) I will warn you not to book through Costco because they bought 5 of these units and do not maintain them. Many units are privately owned (lucky them!) The carpeting was disgusting, the walls were dirty, you wrestle sliding doors, the sink had a horrendous garbage smell emanating from it and the rusty fridge needed replacing. A little goes a long way had Costco just invested a little of their annual 21 billion income. Why not make guests feel they're sleeping in clean quarters? We were taken to another unit that was less desirable than the first. Thankfully being in Hawaii we were not room-fixated but for the upgrade COST for an oceanfront room I would have expected much better. 1 clean service 1 towel service for 2 weeks. Like I say, I'm sure the Resort has better care with direct customer reservations but Costco fails *for what they charge you.* Don't waste your money on Costco. Book your own accommodations.

ericrG7045AW 03/27/2020

Dear Management Upon checking into the room we were told that they gave us a different room then requested. When we entered the room we found a dirty room with writing on the walls , air conditioner wasn’t working, broken fans , moldy shower floor, bedroom had no air and closet had dirty things inside. This room was in much need of cleaning and repairing. We could not stay in there due to these conditions. I contacted your office and told the person in there about these problems and they said they couldn’t do anything. I asked to speak to a manger and they said nobody was there. I told them I was checking out and they should refund my money due to not giving me a livable place to stay. They said they could not do that . I told them that I was checking out please refund my money. I then went to the front desk where they checked me out and refunded me their fee. They also never called me back or refunded my money.

DBB1996 03/25/2020

The room we got was newly renovated and was very clean & beautiful. This resort had 10 BBQs and 2 swimming pools and never had trouble getting a lounge chair for my whole family to sit at ocean front view. Staff were always helpful and friendly and would stay at this resort again.

946cathiem (Calgary, Canada) 03/13/2020

The grounds are beautiful. Parking is terrible. There are no assigned parking stalls for each unit. They sell extra parking. So you might be out of luck if you arrive late at night. Getting amenities ie. toilet paper to your unit may take awhile. All in all it was a nice holiday.

perenchi (Renton, Washington) 03/11/2020

Papakea is lovely! Book a unit thru anyone EXCEPT Aston! When you book thru Aston, you have no choice in which unit you get to stay in, and it is (at this point in time, anyway) a big crap shoot! There are many, many beautiful units that have been remodeled, but at least a few that have not! IF you book thru the hotel, you may get a "dumpy" place or get lucky and get a fabulous one - and the price will be the same!! Until Aston fixes this policy - BEWARE!

I8229SDgregoryd 10/10/2020

We actually visited in September of 2019. The hospitality was superb. Beautiful views. The manager Ronald has collected native artifacts and gives a “free of charge” history talk about the artifacts and the culture of Hawaii. History lovers will love learning about the local culture!

Nonya123456 02/17/2020

Stayed in 511, dirty, outdated, and smelly. Upon arrival, kitchen counters were dirty, appliances sticky, hair all over bathroom as if not even swept, much less cleaned. Wondering if the “cleaning fee “ is simply an extra a pocketed fee. The font clerk was less than welcoming, and I was Charged another $290 at check in after “pre-paying”.... the total ended up being more expensive than our previous 4 nights at Aulani on Oahu (beautiful, clean beach front resort with amazing beach, wonderful service, and did I say clean??). Everything was outdated & dirty; not to mention the nasty sheets. I was itching to get home literally - as this was the last leg of our trip. Not the ending relaxation I had in mind. Eek!!

S4084BWsteved (Federal Way, Washington) 01/20/2020

We stayed at the Aston Poipu Kai and had a few challenges, rental car hit in parking lot and other things, the first 3 days of our 11 day vacation. My wife was ready to buy a ticket home. We told Takara Carreira about the issues we were having and she took care of everything. It was amazing. She made our vacation! The extra effort that she put in for us made this an amazing worry free trip. We will return because of the customer service we received and the accommodations. Thank you Takara!

Janell L 01/19/2020

My husband and I stayed Jan 9-16 2020. Overall, the place was nice, but could use a few updates. First of all, we were in room 112. We were promised an ocean view, but no such luck, couldnt even hear it. We were right by the pool and hot tub, but really wanted the ocean. The one thing inside our room that needs some help was the bath tub. It was disgusting! The water was almost knee high after being in the shower for about 3 minutes. Plus, it was dirty looking, for sure not something you would want to take a bath in, or put an infant in to bathe!! The other parts of the place were nice, clean and had everything you would need. The kitchen was well equipped with everything you would need, very good condition, including dishes, pots/pans, utensils, coffee pot, toaster, microwave ect. Fridge does not have an ice maker, but that didnt bother us. The other extremely frustrating thing was the hot tub. We had a few days of cooler weather so thought we would enjoy the hot tub. When we stuck our toes in, it was freezing cold!! Then we see a sign that said "we are not getting a new propane tank until the person who stole ours returns it." Now anyone with any common sense knows that thief has no intent of returning the propane tank so just get a new one! I felt it totally ridiculous that we as guests, had to pay the price of a freezing "hot" tub! So we couldn't see/hear the ocean, we could not use the hot tub, was soooooo not impressed with that!! It was located 1/2 block away from a fun restaurant/bar called Joe's something? They had super food and great service! We went there for breakfast, lunch and dinner over the time we were there. All the other places we ate at during our stay were fantastic as well! Food at the grocery store was super expensive, other than seafood. Shopped at Safeway to get some basics for our condo. The best part was the seafood! King crab, cooked and cleaned, was only $7 per pound! The size of the meat was equivalent to the size of a piece of string cheese! It was melt in your mouth excellent!! Shopping was great! After we bought a few things from local stores/shops, we had to make a Wal-mart run for a few forgotton items. We found the exact same things we had just bought, but for half the price, even the same company! They have a little tourist section that has all kinds of wooden bowls/plates/trays, lotions, soaps, chap stick, bags, jams and lots more. Flights were perfect, (Delta) long way from Wisconsin! Had a great time, and would recommend, but make sure to ask lots of questions about the rooms. Also, keep in mind, there is no daily maid service, but the washer and dryer were great! There was a small patio that we used daily, since we were on the first floor, our patio was covered by the second floor one. Our bedroom did have an AC unit that we did use a few times, but not every day. ALOHA!!

traveldudeTexas (texas) 11/20/2019

Condo was clean and comfortable; only real problem is that there is no A/C for any area except bedroom; there are times when my wife and I wanted to just relax with the TV in living area, but could not because by 5PM the room is too hot. 2. pool is not heated, we went for a swim at 8M and could not get in as it was cold.

Speedracer61 (Huntsville, Alabama) 03/17/2020

If you are working in the downtown area it is greatly located. The lobby area is nice along with nice views from the upper floors. There is also a good number of shopping and eating options in the area, and even within a very easy walk to McD's and Walmart. Parking is available but is a bit of a pain to access as you have to change elevators to access floors 3-9 which is the parking areas. It is also can get quite costly at about $20 a day. Now the bad, the Apt we stayed in was decently clean, had a decent bed, but the rest of the furniture and accommodations were cheap. Even the kitchen utensils, silverware, and cookware were pathetic. Since I have now found out these are condo units and owned by individuals, I guess it makes sense that some are better than others. This room wasn't terrible but it could definitely use some upgrades. This is downtown, so after about 6 pm all the business people are gone and all that is left is the homeless and they are EVERYWHERE. Not the fault of the hotel but Oahu has a serious homeless problem and it shows, in this area, at night.

mosesf2015 03/09/2020

I checked in on Friday 6 March around 2pm. My room wasn't ready but front desk found 3608 available so I assigned this one. When I walked in it smelled like cigarettes had been smoked in it but more importantly, I was amazed at the size of this room. I was greeted with a fully kitted out kitchen (except an oven) that could fit three people easily. After this was a huge lounge, great carpet, leather lounge suite, decent size HD 40" or more TV with cable, and seating for at least five people. Probably more given the space it commanded. A slide door separates it from the master bedroom (that's how I would describe it), including another TV screen, office desk and this room was also huge. It also has a washer and dryer and ample wardrobe space. I think the ensuite needs an upgrade especially the bathtub, the tv in the master room doesn't work, and the internet too. I called front desk and spoke with Niz. We both tried trouble shooting looking at the equipment but that wasn't the problem. Niz called the internet provider and they couldn't find what the problem was. I couldn't log in to internet and I had two university guest lectures to give in: 12-3pm and 6-8pm. It wasn't until 1am in the morning when Niz rescued me and put me in 3805 so I can get an internet connection. Wow! This room was awesome. It was certainly an upgrade. It was immaculate and a step up from 3608. Niz has been at the Aston for a decade or more and an able supervisor. She went all out to make sure my stay was comfortable so I would like to commend Niz.

I3109UAjoem 02/19/2020

Very very dissapointed with the hotel, it is not as advertised! The room smelled and the furniture was outdated and old. Turns out it is a Time-share room which I was not informed of at any stage, thus the lived in smell!! We were moved the following day to another room,better view but still SMELLED! Bed(s) were old and uncormfortable. All in all, a very poor start to our vacation. The restaurnat in the lobby doesnt even belong to the hotel either. Overall, not as advertised, expensive for what is on offer, and no contact with management either during or subsequent to the fiasco. The front staff were very nice and tied to help in a situation that obvioulsy they have no control over.

DBKuper (Green Cove Springs, Florida) 02/14/2020

We need to stay in Chinatown for business. This was a very good option as it was centrally located and the price was right and we knew people who had stayed here and the reviews were pretty good. Edit appears to be a bunch of condos or such that are rented out nightly as hotel rooms. So I think that the furnishings might be a little different. The rooms are outside and in some respects but our room on the 31st floor facing east toward the mountains was very very spacious with a mini kitchen dining table and chairs and a desk and a large fridge The bathroom was adequate and the bedroom side was quite large. My only complaint about the bedroom side was no chair or sofa or any place to sit. Service was very good and the best thing about the place is the pool the pool is a little oasis in the concrete jungle on the 11th floor and just perfect

davidgQ339XP 01/08/2020

First of all, this hotel use to be dorm rooms that were then converted to a hotel. Narrow hallways, low ceilings, smelled, no quality to the rooms. The location was not good. The Waikiki Beach area is amazing, great shopping, restaurants, night life, landscape, etc. Stay anywhere near Waikiki Beach.

Didi L (maryland) 02/14/2020

The staff here go out of there way to ensure customers are comfortable and happy. The rooms are clean and have everything you need for a fantastic stay. We had a two bedroom with washer/dryer, TV sets in every room, and ice maker in full size refrigerator. Customer service is definitely 5 star, the front desk personnel should be commended

wpfeifer (Baar, Switzerland) 02/13/2020

I‘ve been there for 4 nights. The appartement (507) was very open, well structured and had enough space. The balcony was a little bit too snall for me. The kitchen was very good equipped, so I was able to prepare any kind of food. It was really clean, but you could see, that the appartement has come into it‘s years. One point that really was uncomfortable - was that this building was a no smoking area. I had to walk really far to go to the smoking area. That was really bad!

Judyvan (Greeley, CO) 02/11/2020

I was shocked to be paying $284 a night, but the Maui Banyan was nice enough. The room had new bathroom and tile. The TV was good as was the air conditioner and the beds were comfortable. We were given a room in a building with an elevator and 2 beds as requested, but it took a change of room before we accepted the room. It was a little too far for us to walk to most restaurants so we mostly drove. Nice room. Would stay again

Kathy S 02/11/2020

Loved this place. One bedroom, 2 bathroom condo. Walking distance to anything we needed, great beach across the street. Most beautiful sunsets. The grounds are gorgeous. Parking space included. Got a diving trip arranged right in the office.

Mauifarm456 (Calgary, Canada) 02/05/2020

Stayed at the Maui Banyan on a recent Maui vacation. The location is great, but the condo accomodation is really hit and miss. We were in a one bedroom deluxe, and although renovated did not live up to the over $300/night cost. The bed was poor quality with no duvet, just a couple of old school blankets in the closet. The lanai is extremely narrow and you risk tripping off the 6 inch ledge as we were on the ground floor. The condo could have been a little cleaner as the floor seemed dirty, and the housekeeping service was minimal. You have to pay a resort fee which includes stuff no one really uses, like dvd rentals. We are not living in the nineties! The pool was nice, location to beach is great, but not necessarily worth the price they are charging.

brianhaley2020 10/02/2020

use door dash and instacart for food and groceries. Safeway's direct service does not work. whole foods version does seem to work though. the trash chute is at the end of the corridor, and so is laundry. no detergent, but the machines can be run with an app - no quarters needed.

tomwR6873ZB (Melfort, Canada) 03/15/2020

0880611 They are advertising staycations, but the pool is closed due to the Coronavirus , how dumb are they, chlorine is the only thing that will kill the virus. They should make everyone go in the pool I think we are going to far as to cancel everything, yes you have to take precaution, wash you hands and don’t touch your face, but to close down the one place where there is no virus is just plain stupid

Jimmcfadyen (Hamilton, Canada) 02/26/2020

We spent 24 nights at this condo some of the great things about this condo front desk is amazing whatever you need they will look into it and you end up getting it before I got there I asked for a higher room and we ended up getting the 27th floor overlooking the ocean the condo is about one block away from Waikiki Beach it's a good 4 to 7 minute walk depending on how fast you go it's in the centre of all the locations and eating areas that you'd like to do my wife and I like walking a lot so we could actually walk from there to 90% of the places that we ate a lot of food trucks probably have a block away Diamond Head the aquarium the zoo shopping and some of the famous restaurants that are in that location and when we did go to Waikiki Beach we stayed where the wall was in the ocean to prevent the wave so it was a lot calmer and also the saint was a lot better it wasn't on a slope it was flat highly recommend going in that area you're right the fish to snorkel to see in that area and cross the street tons of places for a family to eat we did rent a convertible Mustang for 3 days highly recommend doing this the vehicle was great on gas which we only filled up half a tank in 3 days getting back to the condo Big Daddy's on the 5th floor have a pool hot tub BBQs cook food if you want been with the family there before family of 6 at the time and it still felt okay huge fridge stove eating area we hit Costco for a bunch of food that worked for us if you have any questions just send them to me I'll try to answer them for you

karik258 (Saskatchewan, Canada) 02/26/2020

I am completely happy with my recent stay at the Aston! Not only were the rooms great, but the customer service was exceptional. Both the front desk agent and bellman went above and beyond to make us feel welcome. The rooms were great (we needed two for the six of us) and the pool area was really nice. The kids also liked the little play structure by the pool too. To add to it, the location was great and we were able to walk everywhere we wanted. Can’t say enough great things! Would definitely recommend.

Anglez15 (Charmhaven, Australia) 02/24/2020

The Aston banyan has been our go to place every time we have been to Hawaii, the units are very clean and comfortable with great amenities. The location to everything is great and local transportation is just around the corner. We have stayed 4 times and each tome they look after us due to loyalty. The staff are awesome and happy to accommodate your needs if possible.

tayayay (Ham Tien, Vietnam) 09/13/2020

It took an hour to check in and I was the only person in the lobby, the guy at the front desk was taking calls and ignoring me instead of putting in person customers first, I felt completely invisible. I went to hang out by the pool, there was not one other guest in sight and I was told off by the security guard that I couldn’t use a floaty in the completely vacant pool. This accommodation clearly does not put customers first. There are much better options along the water in Kaanapali. Stay at the Westin instead, I was there last week and they treated me great, floaty and all. Very disappointed

gkg434 (Kihei, Hawaii) 09/07/2020

Absolutely beautiful resort! After 10 years visiting the Whaler I finally got to stay there myself this weekend. This place does not disappoint! The resort is world class, and as classy as it gets. The staff is full of aloha and quick to help. The amenities are in top shape, and include everything need. The location is second to none. And the rooms are breathtaking. For the nightly rate we were paying we expected a mid-tier quality room in a mediocre location (we're on a budget). But we felt like royalty staying in this beautifully renovated unit with incredible views. The layout of the Whaler is set to provide stunning views from almost every single condo. Oh and the Whaler also combines the best of both worlds, taking the term condotel to a whole new level. You get the convenience of having a full condo with kitchen, bedrooms, ours even had laundry machines; but you also get all of the service and treatment of staying in a high end hotel. Highly recommend staying at the Whaler! PS - All of the staff here sets the standard in resort living, but the GM of the Whaler, Mila Salvador is an absolute gem! Thank you for all of your hospitality Mila!

terluvsgolf (White Lake, Michigan) 05/28/2020

This is the best location on Kannapali. I was very disappointed with the check in and check out experience. We rented a two bedroom for 10 days and then a studio PREMIUM for two weeks. We were told the process of moving units would be easy - it was anything but easy! I spent most of the day trying to get us into a unit that was considered PREMIUM, only to be "upgraded" to a one bedroom - not PREMIUM because there was not another studio PREMIUM available. Be sure to get what you are paying a PREMIUM price for!

Irish4052 (Indianapolis, Indiana) 05/01/2020

Beautiful area with a view of Lanai. So gorgeous and we watched the whales from our balcony. Very nice condo and free laundry. You do have to rent beach chairs to be directly on the beach. Short walk to black rock and great snorkeling. Whalers village is right there for some great dining experiences. Great views of west Maui mountains. Loved our stay here..

Carmen S 04/03/2020

First of all we decided to travel before all the Covid-19 Pandemic happened so a couple of days into our trip they started to close down all restaurants, tours, activities, pools etc. But despite all the closures we would not change anything as Mr Rudolphs condo was one of best places we have stayed. The view every morning and night was alone was worth it as we saw whales and beautiful sunsets. The condo itself was in the best location right in the middle of Kaanapali Beach with all amenities around it including restaurants and shopping. The condo was well stocked with all you would need and the chairs, coolers, flippers and boogie boards were very appreciated as we had a blast on the beach with the waves. Black rock was great for snorkelling and we saw many fish and turtles. Like i said, without the pandemic getting in the way of our holiday it would of been perfect, but we spent time on the beach, BBQing food we got from Lahania Safeway which was a $2.00 , 5 minute bus ride, easy peasy. Location location location they say and you cant get better than Mr Rudolphs condo, he was so pleasant to deal with even calling us to check up on us as i kept updating him on the closures and policies that were in place due to Covid-19 and he always answered the emails quickly. The condo was full of kitchen, bathroom , cleaning and laundry supplies that left us wanting or needing nothing. Thank you Mr Rudolph, your place is amazing and we do hope to come back again so we can experience all that Kaanapali Beach has to offer. Highly recommend this condo....highly recommend.

EvanBoy (Kapaa, Hawaii) 08/18/2020

We stayed here for two nights and our experience was great despite the whole covid thing. Hotel occupancy was very minimal and so we got to experience this place as if we were the only people here. The tourists aren't back yet so BOOK here before it ends! The staff are very helpful and pleasant, so remember to tip good! Also remember to be respectful during your stay. Thank you.

ryanbC4392VP (Honolulu, Hawaii) 08/07/2020

My girl and I wanted to get off Oahu for the weekend and shoot over to Kauai for some fun. Was looking at a bunch of hotels and landed on this gem oceanfront and in a very convenient location. The rooms had a vintage feel and were cozy and the property was gorgeous. Definitely a great price for locals who want to go outer island or for visitors coming to Hawaii. We will definitely be staying here again.

mc2900 (Beaverton, Oregon) 06/29/2020

We have been to the Islander 5 times, now, over the years, the last time was October 2017, before covid-19, 2017 wasn't one of my selections when writing this. Over the years, our first visit was in 2002, this property has steadily been updated, remodeled, and has gone from a 3 star to 5 star rating. We always stay in the Kaua'i building, which is truly oceanfront! The smallish rooms are very tastefully decorated and furnished, comfortable, but clean, with a small kitchenette,not lavish. Go to Poi'pu and spend twice the amount if you want lavish. The colonial feel of the Islander is that of a quaint Kaua'i plantation, and the common areas and grounds are perfectly groomed and taken care of, very tropical. All the staff is friendly, helpful and truly making it Aloha! There is a "Sand Bar" next to the pool, serving killer Mai-Tai's, maybe the best on Island. It's very convenient, in Kapa'a, at the Coconut Marketplace, about a 15 min drive from LIH airport. Every morning, I would get up, walk to Imua Coffee, next door,walk a few more steps, grab a lounge chair on the beach, and at 0632 HST, was treated to a wonderful Kaua'i sunrise.It just doesn't get any better. I can feel the warm trades, and the Pacific Ocean, and, lol, hear the constant roosters, which are all over Kaua'i, thanks to Hurricane Ini'ki in 1993 (Sept 11th!). I can't wait to go back, when it all opens up again. Much Aloha to be had here!

LeeAnne2448 04/14/2020

From the time we walked into the lobby, up until we had to leave, it was an awesome experience. Friendly staff, clean, comfortable room, close to everything we needed to be close to. Would definitely stay again!

578BillS (Rocklin, California) 04/13/2020

Wow- Where to begin. Our first trip to Kauai, and boy did we pick the best place to stay. We had a first floor ocean front(and I do mean ocean front) room and it was great. The fist night we had a Monk seal come ashore right in front of the room, a volunteer told us about it, was a pregnant female resting for the whole day. A perfect place to stay so you can explore both sides of the island. Across the street at the Coconut Marketplace, there are 2 great places to eat. Bobby V's for Italian and don't miss the Chicken in the Barrel There is an ABC store there as well, can get all your groceries and they have some really good prices on T shirts and the like. Room was clean and large, great staff, as far as we are concerned, there is no better place to stay on Kauai:) Enjoy if you choose to stay here.

burgart2020 10/09/2020

I think they should re-open the Garden Pool, as what I saw was mostly families. Why put families at the beachside pool with no Beach Club dining, no pool service, no music? The Garden Pool would have been way more entertaining.

CallmeCoco808 (Washington DC, District of Columbia) 08/25/2020

I love it here!! We always stay here when we go to Maui. It’s close to a lovely beach, and we loved our suite with an oversized balcony and direct ocean views! My grand parents are from the islands and when we visit them we always stay at this lovely, aloha filled place.

dsahi 08/06/2020

Thoroughly enjoyed another stay at our favorite Maui hotel in Kaanapali! The staff is representative of the Aloha State and the hotel is so beautiful and well-kept. Kudos to the staff and management at Kaanapali Shores. It's wonderful to be in a hotel that everyone greets you with aloha and is so friendly. We will return very soon! Thank you for another great stay in paradise!

Mainelycarib (Bailey Island, Maine) 07/29/2020

I am writing this review while still on the beautiful Aston Kaanapali Shores property, overlooking the ocean, gardens, waterfalls and pools from our room’s balcony. The grounds and facilities are in pristine shape, measures to prevent Covid contamination are clearly defined and maintained, and the staff is outstanding. We watched the sun set from the resort beach last night and then walked over to the food truck area a few paces down from the property and ate some awesome Thai food. We feel blessed to be here during these challenging times, especially thanks to the warm welcome of Bryan and the management team at the front desk. We were surprised to be given a large box of delicious chocolate covered macadamia nuts in recognition of our anniversary. We were also honored by an upgrade to a spacious 1 bedroom condo with this sweet view. There aren’t many guests here now, due to Covid, but I can feel the vibe of the many special gatherings and events that have occurred here over the years and will continue to take place once tourism has fully returned. Mahalo AKS staff for helping us make our anniversary one to remember.

JimmyMc (Guam, Mariana Islands) 07/22/2020

With the COVID-19 restrictions in-place in Hawai'i, after a 14 day quarantine you can easily move around the islands without restriction. And with almost no tourists here, it's been an opportunity to see and stay in places that normally would be unappealing when jammed with tourists. So we spent several days at two properties on the island of Maui. This was one of them, an aging managed resort filled with 460+ individually owned units. This property was built in 1979-1980 and looks like it. If this were a hotel, it would have had a full rebuild 10 years ago. Some of the problems include: Junk for fit out an fixtures. • Our unit had a bed long past its use-by date; too soft with a valley in the center. • Two unusable electrical outlets in the unit (and very few compared to modern hotels). • Bathroom shower plumbed backwards (fun with the kiddies!) • Bathroom sink tap broken cold water • Bathtub not level • Kitchen tap plumbed backwards (really?) • Wires run on top of the walls instead of inside (apparently trying to get cable-tv and telephone into the units • No plug-ins for USB charging ANYWHERE! • Lamps had 40w bulbs making them unusable for anything but night lights • Only partial set of dishes • 40 year old furniture tired • "Crunchy" carpeting - yuck! • 40 year old balcony door and screens should have been replaced decades ago! • Balcony furniture - no thanks Unit seems mostly dirty from years of marginal maintenance as done much of the property. Elevators seem slow and unsafe. Stairs and tiled floors slippery. The Kaanapali/Lahaina area of Maui is filled with these 1980's units, with owners more interested in trying to break even instead of hoteliers interested in a quality experience. I have stayed away from this kind of accommodation after getting burned like this years ago. I only agreed to this because the REGULAR hotels (Hyatt, Hilton, Marriott) were closed due to the pandemic. These separate-owner hotels also skirt past a loophole and don't offer any rooms for disabled or special-needs guests. This is a shortcoming that needs to be rectified. When things open up again, I'd give places like this a pass. It's expensive to go on vacation and places like this are poor value for anyone.

neborr357 (Pasadena, California) 03/27/2020

The grounds are well maintained. A few steps and you can have a swim and snorkel. The staff are very attentive to our needs and very friendly. The view from the lanai is more than enough if you want to see the sunset. The smell of the sea and the sound of the waves is something that we missed when we came back home. Supplies for the kitchen and dining is ample. Cooked a few meals when we were there. We were there when the lockdown and stay home mandate took effect. But the place makes you feel like you’re in a different place. Sun and sea a few steps away. There’s a spa next to the pool and you can just relax and watch the sunset. The pool is quite small but who really needs it when your close to the beach. A second visit to Maui and staying again in this place is a plan in the making already. Thank you to all that made our stay memorable.

Minn_sky 03/15/2020

My husband and I just spent a wonderful 10 days in luxurious condo unit 914 on the 9th floor of the Mahana. Higher is better during whale season; load up with plenty of food, beverages and snacks and you can spend an entire day watching the whales if you so choose. We stayed in the unit a couple of our days, but every day we saw many spouts while eating breakfast! From the first moment you walk into the Mahana you feel welcomed by the gracious front desk staff. Unit 914 is outfitted with everything you need. You can hunker down, or take off for the day with the cooler and ice provided for your use. If you want to do some of your own cooking, the kitchen has top of the line GE Prestige appliances as well as a rice cooker, blender, coffee maker, etc. Waking up to 100% Kona coffee purchased from the Times Market is bliss; carrying it onto the lanai to watch whales is even better. The living room is large and beautifully furnished, and the king size bed is softly firm with comfy pillows. The bedroom and living room have floor to ceiling windows so you can wake up and watch whales from your bed if you wish. Having a washer and dryer in the unit makes it easy to pack just a few clothes leaving room to take home all your shopping treasures that remind you of your memorable Mahana stay. Access to the Kaanapali boardwalk right next to the parking lot made the few hundred foot walk to Dukes for Happy Hour so easy. We also were able to take morning walks directly onto the beach from the pool area. Sometimes we headed back to the condo on the boardwalk as there are many access points from the beach. Also it is easy to walk down the driveway and across the street to the Times Market shopping Center for restaurants, urgent care, shops and the market. The Mahana is in a great location!! I can’t imagine a better place to stay while in Maui than unit 914 at the Aston Mahana! Aloha!

mikedena 03/15/2020

Excellent place to stay for viewing ocean and whales! All rooms have ocean front views. We come every winter and always enjoy our stay here at the Aston Mahana. They have always take good care of us!!

caz95421 03/13/2020

I stay at the Mahana every time I come to Maui. Every room is ocean-front, and the views are incredible (Lanai and Molokai in the distance, whales and turtles swimming just off the beach, and beautiful sunsets every evening). The property is located at the end of a private lane so there is no traffic noise. It is an intimate property; not a big, busy resort. A nice grocery store and other businesses are within walking distance. 808 Mopeds is just down the street also- a great place to rent scooters and mopeds. The staff at the Mahana are very friendly and efficient. The rooms are either studios, one-bedroom units, or two-bedroom units. On my visit last month, I reserved two studios for our adults kids and spouses, and my husband and I stayed in a one-bedroom unit. That worked out perfect because our unit included a living room for entertaining. Every unit includes a full kitchen so we didn't have to eat every meal out. In fact, our meals on the lanai where some of our favorites.

GetaMove123 03/09/2020

We've stayed in this property several times. It is right on the beach, each unit has floor to ceiling windows, and they have very nice furnishings. It's comfortable and quiet. The location is excellent for watching whales from inside or from the lanai. The location is within walking distance of several restaurants and a grocery store. It's convenient to several towns and a short drive to Lahaina. The staff is friendly and very responsive to requests. We'll continue to stay here in the future.

sarahwV3400SS (Olympia, Washington) 03/26/2020

The staff is great! We love staying here!!!! Great balconies in all rooms! The living areas are large and have plenty of space for kids to play and relax. Thanks for another enjoyable trip! We hope to come again soon.

LuanneM826 (Santa Fe, NM) 03/14/2020

We are owners at Maui Hill but at times will rent a unit from them for an extra week. The service, the friendliness of the staff, the units, the resort itself, all are great. We've been coming here since 1986 and the resort has been kept up extremely well.

hjr0bins0n (Lindsay, Canada) 03/06/2020

Maui Hill is close to amenities. Dinner at Sarento's was wonderful. Sunsets on the beach across the road . Close to boat dock for snorkelling tour. Ample parking near condo. Grounds staff were friendly. Able to give me names of the different tropical flowers in bloom. See previous page

Dreamplanting23 (New York City, New York) 02/27/2020

My teenage daughter and I were extremely lucky to find a two bedroom unit at Aston Maui Hill, after leaving a disastrous Airbnb rental, during a mid winter break week of extremely limited rentals. (Feb 19-20). The Aston Maui Hill space was spacious, immaculate, impeccably clean and very comfortable, The front porch had lovely views of the mountains and the ocean, and the back porch overlooked a lawn and tennis courts. The kitchen was impeccably clean kitchen with dishes, pots and pans and utensils, and a washer and dryer. We did not use the pool or tennis courts, yet observed other guests and their families happily using them. The team at Aston Maui Hill are extremely courteous, welcoming, kind and considerate. It’s a lovely place, in a lovely setting and located out of the main tourist area of South Kihei. Driving in and out is much easier due to location, and parking spaces are directly in front of the unit.

GSantiago808 (Wailuku, Hawaii) 02/26/2020

The 2 bedroom unit was bigger than my house, lol! Perfect size for a large family. The living room was open & spacious. Beautifiul grounds, nice pool. Kitchen was well stocked with basic necessities. Looking forward to staying there again and again. Totally loved this place!!

Ian S 03/05/2020

We were three couples in three rooms with Garden View. One couple's room was very shabby, ours was okay and the third was good. The couple with the shabby room upgraded to Ocean View for only $40 / night (~$200 instead of $160). If you are not trying to save money, it is a great deal. The room and views of their new unit were much much better. However, this is a condo unit and each place is independent of any other. The management staff were very nice and took care of some minor problems but had no control over the state of the rooms. We don't know if the other ocean view rooms are as nice as the one our friends got. But overall, good value for money.

kmsellis (Deadwood, South Dakota) 02/18/2020

I have been to Maui 15+ times and this is by far the worst place i have ever stayed. The only thing nice i can say is that it waa clean. The bed in the room was awful aa waa the sofa bed. The door to the bedeoom waa a sliding door and it didnt shut tight and waa banging against the wall all night long. I got a parking permit from the front desk which is run by Castle Resorts and they were beyond rude. Luckily our stay was only 2 nigjts, I couldn’t have handled not getting any sleep for more than that!

RobertB981112 (seattle) 02/15/2020

We had a pleasant 3 night stay in January and enjoyed our beachfront view. No issues while we were there. Unit was a bit worn in terms of maintenance but nothing that impacted our stay. We had some ants one day, but otherwise generally clean. Would have rated as 4 stars, except for experience after our stay. I had declined the "damage waiver fee" when we booked. It was my wife, myself, and our adult son. I thought likelihood of any damage from our 3 night stay was low and we had no incidents while we were there. When I reviewed my credit card statement I saw we were subsequently charged $68 dollars after our stay. We were never notified or advised of any damage, our card was just charged. When I called, the front desk person told me it was for damage to a coffee table. When I said we we had no incidents or noticed anything, I was advised the manager would call me back. No response. I called a second time and spoke with front desk person, again advised manager would follow up and no response. The apartment has a lot of deferred maintenance, again nothing that impacted our stay, but seems like this is a scam if you don't pay for the optional damage waiver you are going to pay for whatever random "damage" they will attribute to you. Either don't stay here or just bite the bullet and pay their "damage waiver fee" upfront.

margishumbletrips 02/08/2020

The condo we stayed in was Oceanfront location where we woke up with the beautiful view of the ocean and the sound of the Waves were so soothing. Most of the resort had Ocean Front views and the service was great and the courtesy desk where informative.

chrisQ7733NO (Modesto, California) 01/15/2020

Paki Maui is nicely located. We stayed in #102. Owner offered on VRBO. Great view! Easy access from parking lot. Easy walk to pool and ocean. Well stocked, close to everything. I would stay again! Had a great time!

loritC5745UB 02/21/2020

We stayed there thing it would be a nice place . Our room was nice enough bu the pool and surrounding area were so hot, you could not walk on stones surrounding the pool . Forget about going in the pool it was like a hot bath . I felt like we were a Floating Petri dish . We went in for less than 1 minute . Not sure what you can do to cool down maybe some umbrellas ??

Lucinda B (Norton Shores, Michigan) 02/20/2020

We enjoyed this property. We have stayed at other Ashton's and we're impressed by the grounds of this one as well. This one does not have the office on property so influenced the score a bit. The condo itself was nice but a little more dated then others I have stayed at. The bathtub/ shower has a huge step in and out with no grab bars. There is no cleaning service included in the stay without an additional cleaning fee. Towels are in abundance and cheerfully delivered. The dishwasher had something awful in the bottom that we reported. The Lanai was beautiful and beds clean and comfortable. It seemed like this unit hadn't been used for awhile as the plants and end tables were dusty and there were a few bugs (this is the tropics). The beds were comfortable. Over all the stay was great and I would stay at an Ashton again. All three of us enjoyed our stay here. We especially enjoyed our evening visits to the pool and hot tub. Very convenient location. Quiet property which suited our needs. Grills scattered throughout property for use. Gated community with a code for entry. A different code for pool and fitness center. I would stay again.

aarstadj (Seattle, Washington) 01/01/2020

When we arrived it was clear the unit had not been cleaned. My daughter ended up getting lice from the bed, and was bit multiple times by something overnight. The floors were dirty and clearly not vacuumed. Showers weren’t cleaned. Hawaii was beautiful, but will definitely stay somewhere else next time.

Road370849 11/21/2019

Waikoloa Shores located in an ideallic setting, swimming pool, hot tub, tennis court, work out room, close to shops, and A-Bay that is great for kayaking, sailing, and snorkeling. Property is immaculate and family friendly. Home away from home.

lexijbella (Chino, California) 06/30/2019

I booked this trip through Costco, so I expected a nice resort. What I got instead was a completely outdated run down resort. The first night I turned on the lights on the restroom only to find cockroaches crawling around. I wasn't able to use the bathtub because the paint was peeling off. I found other people's trash inside the kitchen cabinet. There was old fake floral arrangements that were placed throughout the room, that were very dusty and dirty. The patio outside was dirty and dusty, with bird poop all over the patio furniture. On top of what you pay to stay there, the day you check in they charge you $150 cleaning fee along with 10% gratuity added on each day, and yet no one came to clean the entire time we were there. I ended up leaving early and booking a room at the Hilton across the street. Payed more than expected on this trip, never again will I stay at this resort, big mistake on my part for not doing my research and trusting Costco.

teresajc2015 (Lahaina, Hawaii) 07/31/2020

The location is ideal. Walk to the beach, restaurants, shopping and parks. Our Penthouse Suite was beautiful looking out the Diamond Head and up and down the beach walk. We would definitely stay at the ASTON Waikiki Beach Tower again on our next trip to Honolulu. We traveled for Business, but stayed longer to enjoy Waikiki. *(:O)

jodiep769 (Mudgee, Australia) 03/24/2020

This hotel has everything needed. We are from Australia and we loved our stay. Room was simple clean and we choose the partial ocean view room it was a great view. And pool was great. Free filtered water whenever you want and great location. Shops on the same street, park across the road and beach across the road. Tour buses stop out front. Sounds to good to be true. Staff were lovely. Can’t say this about many hotels but this was a great stay for us. Our room view.

DaveMacNFam (La Verne, California) 03/22/2020

This is an amazing property, very clean, spacious and with many amenities for guests who desire a one stop easy relaxing venue and the views are spectacular as is the proximity to Waikiki beach and other activities.

johnnyeh2017 (Calgary, Canada) 03/18/2020

We have stayed at the Beach Tower about 25 times in the last 19 years. Looking forward to our 20th anniversary. It's not inexpensive, but it's a great value. 140 ocean facing suites (my estimate) in a 40 story building with 4 elevators, steps from the beach, makes for a great boutique, condo experience. The staff is the best.

972ariky 03/17/2020

Clean and big rooms within a short walking distance to the beach. Great outdoor pool. Hospitable staff who always have a kind word and a good advice on places to eat and shows to see. Highly recommended.

jwhaddock (North Salt Lake, Utah) 09/09/2020

Not a nice hotel but it was what we needed it to be for a few days. The parking situation is horrible and they charge a resort fee... I understand charging a resort fee for a resort that has an awesome pool and beautifully landscaped grounds but this has nothing and zero amenities and zero grounds. It’s honestly ridiculous that they charge for parking with what the parking situation is. There aren’t enough spots for cars and the lot is often blocked. If you are dead set on coming to Waikiki it isn’t a bad place to stay but if you’ve never been to Hawaii I’d recommend staying as far away from Waikiki as possible.

ShinjiTota (Tokyo, Japan) 07/15/2020

Room is a small but makes up for that with amazing views. had partial ocean view , on the side of the building. Central location being directly across from the beach and grocery shop ABC next door. Friendlies staff, can arrange trips, taxis etc. Some street noise but gets quiter around 10pm ....Nice beach, surfing lessons and swim area is close across raod

324marilynn (Perranporth) 03/18/2020

There's no place like the OCEANFRONT rooms (1404 & 1305) of this awesome hotel! The panoramic view of the Kuhio and Waikiki beaches combined is a picture so perfect! This is the main reason why we kept on coming back to this hotel. It's like a home away from home. Thanks to all the staffs, you all made our vacation complete. Keep up the good work God bless you all. Aloha!

staceykrueger (Ripon) 03/16/2020

nice place to stay very well located and easy to get to. parking was a lil iffy if not onsite but not that bad. rooms were nice and clean. balcony had very nice view of beach and nice place to stay. I would stay here again.

tiffany000 (San Francisco, California) 03/06/2020

This is a basic, no frills budget hotel. I usually stay at the larger resorts when in HNL, but since this was a short 3 night trip we decided to stay here to save some money. I probably wouldn’t stay here again because it lacked amenities, but overall it was a nice stay for the price. What I liked: - Great location (right across the street from the Duke’s statue). - Staff was very friendly and accommodating when we asked for a late checkout. - Beds were comfortable - Balcony with ocean front view was amazing! - Concierge service (although they didn’t help very much) What I didn’t like: - Bathroom and shower were REALLY small! - lots of outside noise - garbage trucks, leaf blowers in the morning (sliding glass door is old and not double paned). We were in the 5th floor - No real lobby area

Amrit64 (Merritt, Canada) 04/10/2020

This is actually our second time staying at the Aston Waikki Sunset. The first time was great and the location is awesome so we thought we would book here again. We found the staff at the front desk to not be very friendly from the minute we checked in. We asked about the hospitality shuttle that the hotel provides and the staff member just acted like he knew nothing about it. There was another guest who overheard our conversation and she mentioned that she had been there for a few days and had been paying for cabs because no one told her about the shuttle service. Clients should be made aware of the services that they are paying for in the resort fee. Housekeeping was also not up to standard. The hotel as a whole needs a facelift starting with the Lobby. I definitely would not be staying at the Aston Sunset again nor would I recommend it. It's sad because the location is perfect.

Odyssey617496 02/22/2020

Black particles over everything floor, rugs, walls, drapes, toilet seat, walls. Would not recommend at all for the elderly or young children. Or a service animals.Building is aware of this situation slowly switching out air conditioners over the next years. Read other reviews. This is more a public service than anything else. The rugs in the halls are filthy. I WOULDNT The men this property or to people with children elderly. Definitely nobody with respiratory issues at all. Location is great. Front desk staff is great! Building management terrible they should be ashamed to expose the public to this!

Janelle T (Saskatchewan, Canada) 02/18/2020

We stayed here in January 2020. Our room was on the 19th floor with Diamond Head and ocean views. We picked this condo because of the kitchenette and its price. I loved having the ability to cook our meals in the condo, BBQ, or walk to a restaurant. I also like the fact that each floor had its own coin operated laundry. It is convenient that we can don't have to pack lots for our 10 day holiday. Our room was located right beside the elevators however there was no excess noise from them. I was pleasantly surprised. The front desk staff were cheerful and helpful when we had questions. A special shout out to Sandi,she loves her job and you can tell .

glennhJ9125OA 02/13/2020

Carpeting was not very clean. Sheets on Bed had holes in them. Housekeeping forgot to clean on scheduled day. Very outdated furnishings. Don't trust the pictures. No where near what You actually receive. Very disappointed in property. Property at Aston Banyan is in great shape. Use the VRBO for that property. Stay away from this 1980's place and no one seems to care . Also heard is was 40 % occupied at the time we were there. Wonder Why ????? We stayed here for 2 weeks and I couldn't wait to leave this place.

pleado1969 (Ballarat, Australia) 01/30/2020

Really happy with the room and location. Great convenience to the beach and shops without being right on top of them. Staff a little icey at times and could be more friendly. Probably lacks a decent restaurant but is central enough that you can go to the many that surround the place. All up, we would stay there again.

968darcid (Missoula, Montana) 02/02/2020

First of all...this is not a resort nor hotel. Huge disappointment. Our 3 bedroom 802 villa was fithy...Gross and disgusting. The kitchen sink has some kind of gross mold growing around the edges. So out dated, the coffe maker was straight out of the 80s. The glass dining room table had finger prints covering it, like it wasn't even cleaned for our arrival. The out door furniture was so old and weather you couldnt sit in the chairs without getting a splinter. All the baseboards have a thick layer of dust. Windows, glass doors dirty. Our upstairs shower was leaking down a vent into the half bath downstairs. The beds in each room were the most uncomfortable and wrapped in some kind a plastic coving the matress. The grounds are beautiful, but of course it's Hawaii. I can't understand after staying here why it's a 4 star..

Rob7039 01/05/2020

I’m not 100% sure the staff assigned us to the correct Room. There was a baby crib in the room when we checked in . The next day the staff called to see if they could go in the room to get it to which I said use, They them called three more times and emailed twice! This isn’t how I wanted to spend my first day of vacation. They were not very generous with supplies either- I think there was one extra roll of toilet paper and one extra garbage bag. The sofa bed was old and in pretty bad condition. We ended up purchasing an air mattress because there was no way anyone was going to get any sleep on that thing.And i was really unimpressed when we got locked a few days before we were due to check out. .The door code had got changed without notifying us. I wondered what would have happened if we had come back to the unit after office hours? Not impressed anyway- wouldn’t recommend.

maicoman1 (Waikoloa, Hawaii) 11/24/2019

I have been to the Big Island many many time and Colony Villas is the best place we have ever staye 2 pools and nice excersise facilities, and a very nice tennis court to boot. I would come here again without hesitation. Also felt very secure and safe

Lucretia L 11/16/2019

Property was beautiful as was the 3 bedroom villa we stayed in.....couldn't have asked for a better location. Home was well appointed and we did not lack for anything! Centrally located for all of our activities and with a pool and restaurant on property you really didn't need to leave if you didn't want too.

Hugemaniac1 (San Jose, CA) 11/04/2019

These are lovely Villa style units which have fallen upon disrepair. We stayed in Unit 801 which has a great floor plan and nicely furnished. The unit though is showing signs of aging which was apparent in broken blinds lading to the patio. The management company is doing a very poor job: on check in we were missing all sorts of items such as kitchen dish soap, no sponge, a single trah bag, no soap for the dishwasher, a single partial roll of toilet paper in the bathroom among other issues. The blender smelled as if something died inside of it. On the positive side, the sleep experience was good, quiet with good bedding. The fairway views are quite lovely and the grounds are well maintained. These units have great potential but are suffering as the result of management which seems a bit indifferent.

jorgeotavio (Rio de Janeiro, RJ) 03/07/2020

It is a hotel that you can find in a roadway in the middle of mainland. Absolutely overpriced, old furniture, old elevatpr, expansive parking, small TV, walls cracked, the bathroom is disgusting. Keep in your mind you probably paying more than 100USD here and not 40 bocks. If it costs 40 or 50 USD maybe it could be an option for someone. It is a rip off the 17USD named resort tax. Never but never more stay here again. Pay 50 USD and stay in a clean hotel but never here

prairiewind2015 03/04/2020

Always very happy to be at the Ewa. It's like home. I missed the nice picture that was hanging on the wall when I first walked into the lobby. Also, you used to have little paper glasses with the water for a quick refreshing drink.

onbalance (Northern California) 02/05/2020

For its location and price, the Ewa Hotel is a solid choice in the Waikiki area. Sure, the physical condition of the rooms and hallways are not the newest or cleanest. But we got a room for three people that included three single beds, a TV, a two-burner stove, fridge, and microwave at a reasonable rate. Breakfast is not included, but the in-room wi-fi is stable and relatively fast. If you need a parking space (extra charge), be sure to check-in as early as you can, because there's a limited number of spaces available. The biggest annoyances were the added fees that are not included in the advertised room rate. That practice is so common among hotels now that it's confusing and almost impossible to compare total price, which is, unfortunately, exactly what hotels want to do.

871cruzr 01/07/2020

Don't be deceived by the pictures posted online!!! Definitely on the contrary and were taken probably 30 years ago. It needs a complete renovation. Because of the scary condition of their one and only elevator, we used the stairs all the time. The only thing nice about this place is its location.

Z2025TEmichaelt (Honolulu, Hawaii) 12/23/2019

This place is horrible. Filthy. You just feel dirty staying here. Male front desk agent at night was very rude. No deadbolt on door. Toilet made noise all night. NO CLOSET OR HANGERS EVEN!!! No outside guests after 10pm. Very limited parking. Will never stay here again and suggest you don’t either.

Norm C (Penticton, Canada) 09/20/2020

We used Waikiki Beach Rentals to book a suite at the Ilikai to attend my nephews wedding in May 2020. Then COVID19 landed and even if we wanted to go to Hawaii, all flights from Canada to the US were grounded. When we contacted Waikiki Beach Rentals we were told there would be no refund of our $400 USD deposit ($700 Cdn), but we would receive a credit. The wedding date was pushed back twice, and with no end in sight for COVID19, they have decided on a Canadian wedding. We advised Waikiki Beach Rentals, and expressed our frustration given the world pandemic situation, and they advised us the owners have incurred many costs and fees for our reservation (we hadn't spent one minute in the suite) and were also told no refund, and we'd only receive a credit for 12 months from the original booking, therefore we'd have to use this credit by May 2021, which is most certain unlikely given the ongoing presence of COVID19. BEWARE ..... DO NOT use Waikiki Beach Rentals to book any accommodation in Hawaii. They are so unreasonable, and represent owners that are also unreasonable. All other venues associated with this trip offered partial or full refunds, except Waikiki Beach Rentals and the Ilikai condo owners. Stay Away!!!

shaunab90 09/19/2020

We stayed here for 8 days in October 2019 via a HomeAway (now VRBO) rental. The grounds were nice and lobby area was clean. We didn't have to check-in at the front desk, so we just went up to our room and used the lock pad provided. The view from our room on the 16th floor was nothing below stunning. We could see the ocean and lagoon. We also felt we had front row seats to the fireworks display put on by the Hilton Hawaiian. We didn't get a chance to use the facilities offered by the Ilikai, but we wouldn't mind staying here again in future.

HatesIlikai123 09/16/2020

Terrible experience so far. The hotel is super old and run down in parts from being built in the 60’s. There is an odd smell in the hallways, and a toxic chemical smell in the stairwells. You also have to deal with jerks and hot-heads like Rob for management. I suffer from PTSD and travel with my service dog for the last 10 years. I have all the proper paperwork, and I submitted it to the state of Hawaii and everything before my arrival. An old man complained about my dog, and I got a call from management (Rob), who yelled at me saying my service dog is not allowed in the building unless I am blind or he opens doors for me. This is quite the claim! We have literally seen 3 other dogs here, one of which being a 5 pound little fluffy white dog. It definitey doesn’t open doors! For him to decide which level of service he think qualifies is unethical, and against the law. Rob also told me he had his attorneys looking into the situation as if to scare me. Rob came pounding on my door and asked for my driver’s license to “put me in the system”. 15 minutes later the cops came to my room! One of the most bizarre, frustrating, angering situations I have been apart of in a hotel. We are paying $3200/month to be here! Do yourself a favor and find a different location where you don’t have to deal with nasty people like Rob

nicenurse (melbourne) 08/03/2020

We were booked to stay at Ilikai Hotel and luxury suites in early May but then coronavirus hit. Suddenly international travel was stopped and we could no longer travel from Australia to Hawaii. We were able to get refunds for our cruise, tours, and flights but sadly Ilikai Resort has repeatedly refused to refund our substantial full payment for 2 rooms, only offering a credit for future use, even though experts are saying that international travel won’t be likely until 2024. Of course my credits will have expired by then. Lesson learned - never pay up front for accommodation. You got me this time Ilikai, but you won’t get me again.

CurlySue800 (Vancouver Island, Canada) 07/14/2020

Stayed here in February, absolutely loved it! Our rooms were great, restaurants had good food, lots of shops to choose from and very close to all the benefits of Waikiki. The courtyards and gardens are gorgeous. Be careful with booking though, there are multiple management styles in the property. Some are regular hotel (what we did), there are private condos, apart-hotel and travel club levels. I can say the hotel side is wonderful!

Norm C (Penticton, Canada) 09/20/2020

We used Waikiki Beach Rentals to book a suite at the Ilikai to attend my nephews wedding in May 2020. Then COVID19 landed and even if we wanted to go to Hawaii, all flights from Canada to the US were grounded. When we contacted Waikiki Beach Rentals we were told there would be no refund of our $400 USD deposit ($700 Cdn), but we would receive a credit. The wedding date was pushed back twice, and with no end in sight for COVID19, they have decided on a Canadian wedding. We advised Waikiki Beach Rentals, and expressed our frustration given the world pandemic situation, and they advised us the owners have incurred many costs and fees for our reservation (we hadn't spent one minute in the suite) and were also told no refund, and we'd only receive a credit for 12 months from the original booking, therefore we'd have to use this credit by May 2021, which is most certain unlikely given the ongoing presence of COVID19. BEWARE ..... DO NOT use Waikiki Beach Rentals to book any accommodation in Hawaii. They are so unreasonable, and represent owners that are also unreasonable. All other venues associated with this trip offered partial or full refunds, except Waikiki Beach Rentals and the Ilikai condo owners. Stay Away!!!

shaunab90 09/19/2020

We stayed here for 8 days in October 2019 via a HomeAway (now VRBO) rental. The grounds were nice and lobby area was clean. We didn't have to check-in at the front desk, so we just went up to our room and used the lock pad provided. The view from our room on the 16th floor was nothing below stunning. We could see the ocean and lagoon. We also felt we had front row seats to the fireworks display put on by the Hilton Hawaiian. We didn't get a chance to use the facilities offered by the Ilikai, but we wouldn't mind staying here again in future.

HatesIlikai123 09/16/2020

Terrible experience so far. The hotel is super old and run down in parts from being built in the 60’s. There is an odd smell in the hallways, and a toxic chemical smell in the stairwells. You also have to deal with jerks and hot-heads like Rob for management. I suffer from PTSD and travel with my service dog for the last 10 years. I have all the proper paperwork, and I submitted it to the state of Hawaii and everything before my arrival. An old man complained about my dog, and I got a call from management (Rob), who yelled at me saying my service dog is not allowed in the building unless I am blind or he opens doors for me. This is quite the claim! We have literally seen 3 other dogs here, one of which being a 5 pound little fluffy white dog. It definitey doesn’t open doors! For him to decide which level of service he think qualifies is unethical, and against the law. Rob also told me he had his attorneys looking into the situation as if to scare me. Rob came pounding on my door and asked for my driver’s license to “put me in the system”. 15 minutes later the cops came to my room! One of the most bizarre, frustrating, angering situations I have been apart of in a hotel. We are paying $3200/month to be here! Do yourself a favor and find a different location where you don’t have to deal with nasty people like Rob

nicenurse (melbourne) 08/03/2020

We were booked to stay at Ilikai Hotel and luxury suites in early May but then coronavirus hit. Suddenly international travel was stopped and we could no longer travel from Australia to Hawaii. We were able to get refunds for our cruise, tours, and flights but sadly Ilikai Resort has repeatedly refused to refund our substantial full payment for 2 rooms, only offering a credit for future use, even though experts are saying that international travel won’t be likely until 2024. Of course my credits will have expired by then. Lesson learned - never pay up front for accommodation. You got me this time Ilikai, but you won’t get me again.

CurlySue800 (Vancouver Island, Canada) 07/14/2020

Stayed here in February, absolutely loved it! Our rooms were great, restaurants had good food, lots of shops to choose from and very close to all the benefits of Waikiki. The courtyards and gardens are gorgeous. Be careful with booking though, there are multiple management styles in the property. Some are regular hotel (what we did), there are private condos, apart-hotel and travel club levels. I can say the hotel side is wonderful!

briannkatie12 (Honolulu, Hawaii) 10/11/2020

Stayed here while waiting for a house after doing a PCS military move to Hawaii. Pros: great location in Waikiki, you can walk to the beach. Also a pretty good view from high up. The PS3 in the room and the assortment of free games and movies was awesome for my wife. Cons: tiny bathroom. I’m 6’4” and the shower was at my chest. Also you can’t open the door if someone is sitting on the toilet. Also the refrigerator is small and the freezer section wouldn’t get cold, so if you’re not wanting to eat out a lot I wouldn’t recommend getting anything frozen. Overall it was a pretty decent value.

BeachDreamR (OKLAHOMA) 06/22/2020

We spent 3 days in Waikiki just after they lifted the inter-island quarantine and the Luana Waikiki was AMAZING. From the moment we arrived to the time we checked out, the staff was super healpful and freindly. The location is the best with only a short walk across the park to the beach. Easy walking distance to great shopping and eats at Ala Moana Mall. Ten - twenty minute stroll to great dinner spots and other beaches. Our Partial Ocean View room was clean and spacious with a wide open view of the park and ocean (not just a sliver of blue between buildings). That's one of the best things about the Luana's location-being on the edge of the park means there are no other high rises right next door blocking your view or looking right into your room. We could tell our room had been recently updated, but it still maintianed that traditional Hawaiian charm. There was a fridge for our snacks and leftovers and an abundance of storage and countertop space. We spent most of our time at the beach, but the POOL sure looked inviting. Can't say enough about how much we loved our stay at Luana. A big shout out to all the staff-especially Kanani- for making our stay soooo enjoyable. CAN'T WAIT TO COME BACK, David and Malialani Big Island, Hawaii

GlobalBizStrategy (Honolulu, Hawaii) 05/22/2020

I had stayed here on a stop back through in August (staycation) between an Australia trip and San Diego to Canada. So, when it came time to share it with the man in my life, he too said he found it to have an authentic Hawaiian feel. He also liked the view of the park from our lanai. It was his first time on Oahu, and it made the right impression (thank you). We were glad to get this in right before the shutdowns began!

marybravard (Pasco, Washington) 03/25/2020

I revisited Hawaii after many years and found the island to be as friendly and welcoming as before. The staff treated me as a friend. All of my questions were answered. I received excellent tips on sights to see and treated royally.

Petlov3r514 (Vancouver, Canada) 03/22/2020

Luana used to be a decent hotel but the cracks turned to creators. Terrible crisis response from hotel upper management. Historically unexpected virus crisis, yes... but do not coldly strip away guest amenities without replacing it with kindness and aloha. This is not “sharing our concern.” Zero communication to guests. We calmly reported all matters to professional front desk staff and Aqua Aston reservations phone number yet no response or notice from on-site Luana manager. In time of need, hotels should step up hospitality not coldly rip it away from guests. Hand sanitizer (as mentioned by other review) not visible at lobby water station or anywhere near any elevators. One bottle behind front desk and 1 wet wipe can. Water stations missing from pool and lobby; at least put out free bottled water, the hotel is 90% vacant, it’s a crisis and guests are in need of supplies, support & resources. Cleaning staff drastically reduced, at least keep the cleaning staff onboard during a virus pandemic. No updates on the many local Waikiki closures or shelter-in-place declarations. Free shuttle hours 10:30am posted by management erroneously it’s still 8:30am. And no guest help from the hotel manager to get to supplies or food during this crisis. Free wine and cheese event can be substituted with room delivery to those that enjoy the hospitality. Just a nice Luana care package with practical emergency supplies would have been awesome. Basically if something goes down, you’re on your own folks. Glad to be home in the mainland, felt like a contestant on Survivor. Luana in the early 2000’s was top notch hospitality, I’ve stayed 3 times previous, but since new manager stepped in it hasn’t stepped up.

Dan T (El Dorado Hills, California) 05/04/2020

My family and I were supposed to travel to this hotel this spring and then the COVID-19 pandemic crisis happened. We live in California, and in March travel restrictions were being implemented to try and limit the spread of the disease. We called in the middle of March to try and cancel our trip and we were told if we cancelled our trip we would lose 50 percent of our money. The customer service representative (Zac) tried to tell us that Hawaii doesn’t have any restrictions on travel due to COVID-19 so we should try and reschedule our trip so we wouldn’t have to pay the 50 percent penalty. We hesitantly rescheduled our trip to July, but now in May of 2020 Hawaii still has a mandatory 14 day quarantine in place punishable by jail time if not followed precisely (and there is currently a couple from Sacramento that has been arrested while on their honeymoon). We tried to cancel our July trip which is now 60 days away, and this hotel still will only give us 50 percent of our money back which is ridiculous given the severity of the COVID-19 crisis......the manager (Ryan) even told us that the couple that was arrested is fake news; he said “you believe everything on the news? That is fake news”. This hotel is the most unprofessional and socially irresponsible company I have ever seen. Do yourself a favor and stay someplace else....this place doesn’t care about anything but themselves, and dealing with them is too much of a pain, when so many other places have been so accommodating during this crisis. During times of a crisis, the true colors of people and businesses is revealed, and this place is full of crooked people. Take my advice and STAY AWAY!!

Altmar1801 (Curacao) 03/31/2020

Welcome home, Maui Kaanapali Villas. This slogan is written on the key card each guest gets to open their unit. I have to say that it does feel like home there. My husband and I stayed there for 4 nights in February during our honeymoon and we had a wonderful time. The studio we stayed in had a very comfortable size. The kitchen was well equipped, the bed was comfortable, the sofa was big enough to chill and doze off in and sitting on the balcony had that home backyard feel to it. I truly recommend to relax and indulge in the pool and jacuzzi that’s near the restaurant. It is super relaxing out there and you can get amazing mountain views from the poolside. Even though I would give the food made at the hotel restaurant a 5 out of 10, I really do recommend sitting at the beach side tables during the day to look at the beach. My husband and I were able to see some whales swimming there when we were having breakfast at that restaurant. It made the breakfast experience beyond amazing. The Kaanapali beach itself is also delightful. The sand is sparkly and soft and the water is clear and had the perfect temperature at the time. I’m more of a pool person overall, but I’d choose this beach any day over any pool I’ve been to. This is the perfect place to relax and enjoy each other’s company. It is indeed like a home away from home.

tonystariha (Port Moody, Canada) 03/20/2020

Staff was very helpful and friendly. Enjoyed having the restaurant on the premises. The grounds were well maintained and tidy. The rooms and bathrooms however could use updating. Having only one elevator in operation resulted in long waits.

ChuckDallas (Dallas, Texas) 03/20/2020

Nice maintained property on the Kannapali Beach. Rooms have fully equipped kitchens and the property is certrally located for the Kannapali area. The staff is very personable and professional; we are repeat vacationers at the property.

Julie B 03/17/2020

Aston Maui Kaanapali Villas is like visiting old Maui, low key and laid back. There are many resorts around it that are much more amped, up like visiting Vegas, not for me. We’ve stay there twice and are already planning our next visit. Alhoa

tevesg (Molokai, Hawaii) 09/20/2020

Good location close to everything. Can get noisy when full and also noise in the morning with garbage trucks and traffic. One of the more affordable places for locals outside of Waikiki. Restaurant was closed due to COVID but they have a good buffet.

Gudel38 09/03/2020

Staffs are unprofessional. The rooms infested with cockroaches. They're racist and ignorant. I was to be there for 7days but I had to leave in 2 because they threatened me. Unsafe environment! Don't recommend

salfapada 08/02/2020

To tune everything that was going on did a great job I personal distancing! I definitely will be staying again! The workers were friending! And there's plenty of parking! We wish we could have had dinner there though!

sansanpeace (Honolulu, Hawaii) 04/08/2020

Everything very very good, except couldn't do work requires internet. Great staff, very friendly, patient, helpful front desk staff. Room is clean, bright, bathroom is clean, everything is stocked well and nicely. Except I needed to do urgent work, sending some video through internet, it was very very slow.

delvon2020 (Honolulu, Hawaii) 03/30/2020

Room was selected online although there wasn't an online tour that could of assured what the room looked like before reserving . The room smelled like corn chips and some funky tangy spoiled dip. Had to freshen it up with some febreze and Giovanni Versace cologne oh yes yes! The playstation was an nice upgrade it needs an new controller left an good movie in there hopefully someone will enjoy it. The room and the entire hotel is overdue for renovations all over as well as updated amenities. Almost slipped and fell out of the tub, there is no made in rough surface mat that is needed to assure guests won't injure themselves trying to clean them selves up. The was alot of dust and debree everywhere as well as broken or disabled hangers that can cause major health problems and insurable risks to guests and employees. The windows where needing cleaning and didn't provide an good outlook or view to the ocean or city area. The carpet smelled very musty and a few stains where in there and it seemed contagious as well as an few insects flying around mating on anything they wanted to mate on. The bed was comfy although the sheets and covers smelled like tobacco products felt like I was dumped into an astray next to an filthy trash can. The microwave worked although it was handicapped in remembering how many seconds to heat up my eatable items and it smelled like melting plastic so I threw away my hot food and was forced to buy an tuna sandwich from the convenience store right under my room. The convenience store looked okay from the outside although inside it smelled like there was an power outage, the floors need sweeping and mopping and products properly placed on the shelves instead of the floor that was kinda unsanitary to the fullest degree. Some of the products was out of date and warm when they should of been cold dripping wet. The elevator seemed okay although it was faulty and felt like an amusement park ride with out the seat belt. The roof needs pro sealing.!