paul m (Chigwell, United Kingdom) 10/21/2019

this hotel is a good location and access to the restaurant one i can recommend is called chucks which is in easy access walking and the best steak we have had and the price was right if you want good time there is also a house band and the staff are top notch

PieterB205 (Kalmthout, Belgium) 10/13/2019

We stayed in a queensized guestroom, without balcony. Although the room was outdated, it was clean. Very basic bathroom, without a closet. But then again, we only need our room to sleep. The hotel is perfect located to make trips around the island. Breakfast is good, but there’s no variety.

Jeffrey H (Tampa, Florida) 10/09/2019

We were visiting Waikiki for the first time, and wanted to have a room under $200 per night and walking distance from the beach. We first found out about the hotel through an Airbnb listing, and then checked out the hotel on its on site. The hotel is a mixture of rooms owned and managed by the hotel, and rooms/condos owned by private owners. The hotel has remodeled many, but not all of its rooms, and the rooms by the owners can be remodeled or very old and in disrepair. We found that the room that we rented through Airbnb was in the old and disrepair category. The owner was friendly and responsive, and fixed the toilet and the lights. We saw a room belonging to the hotle, and it looked fresh and modern. Good things about the hotel are that it is about a 10 minute walk to the beach; relatively low price; it has a good WiFi signal; and there is a good breakfast for hotel guests (or for purchase for Airbnb guests), and that the elevator worked well. Bad things are that it has no view of either beach or city due to being surrounded by higher buildings, and that we did not enjoy the Airbnb room.

axprocky6 (Toronto, Canada) 10/03/2019

I'd rate no stars if I could. Limited selection, same everyday - scrambled and boiled eggs, rice, noodles, spam, mini wieners, cabbage, beans, apple and oranges, pancakes. No customer service...even by self-service buffet standards.

justdeo 09/30/2019

From the moment we got here to the moment we left it was terrible. They never gave any type of service in fact instead of a greeting we received a “did you need something” uh yeah I want to check in. We came early had to wait forever to check in and once checked it it was terrible the beds were kids beds for a double room. The walls are popcorn ceilings with cracks where the AC is, the use a key to turn on power in sorry that is not new actually motels use that type of service and it’s not eco friendly it’s terrible use of electricity management. The safe was old and rusted I definitely didn’t want anything to do with it. They have a PS2 games not included and not taken care of either. Two of the buildings are in construction next to them until March 2020or later, so the fees should have been waived. Because there is no “resort” nor is quiet because they have loovers for windows not insulated windows. The pool is literally the size of a king bed from 3ft to 8ft. It was hard because asking for anything wasn’t just asking we had to call down several times for one item. Just extra conditioner. Example! The very next day we checked into a larger well managed hotel on Waikiki strip. We got our luggage taken in, ideas of places to go while we waited in for our rooms and our numbers were taken down to text us when room was ready now that’s a check in service. We were checked in before 11am I’ll never forget that me and my travel partner decided we were definitely coming back to that hotel! This place is a hostel but I’ve actually been to nice ones so even that’s not accurate. The manager T.C. likes to comment back on ratings like these and on google. Suggestion: stop commenting and make it better. The room rates from now til 2020 should not be that high and for not being renovated. Also huge red flag when it literally does not say hotel in the name it literally means it does not need to act like one. Which clearly they didn’t feel like. definitely not family friendly or any friendly. Its like their entire staff avoids tourist but they work in tourism and in a “hotel” bizarre behaviors to say the least. Just spend more and go somewhere else. We definitely learned our lesson we won’t ever come back. Horrible. Period.

Cliff K 10/17/2019

We recently stayed at the Aqua Bamboo in Waikiki from Oct 5-13, 2019 in room 807. Family of 2 adults and 2 children (ages 4 and 13). The room was a one bedroom suite with a queen bed in the bedroom and a queen pullout in the living area. Perfect sleeping arrangements for me and my family. We had a kitchen and were able to take full advantage of this during our stay. Coming from Canada, the CDN dollar doesn't fair well in the USA so this was very welcomed to save us a little $$$ and we took full advantage of this amenity. The hotel staff were extremely accommodating to any and all of our requests. The swimming pool is an incredible little oasis right in the middle of busy Waikiki! You'd never know you were in the middle of a city. We enjoyed the pool daily as there was always nice shaded areas to give the kids a break from the sun. Once the pool-side bar construction is complete, this will only add to the value of this area of the hotel. Pleasant surprise amenities: - Espresso machine in the lobby. Free cafe americano which we had every day and only $1.00 for specialty coffees like latte and $1.00 hot chocolate. - Complimentary beach chairs, float devices, body boards available to guests to take down to the beach. - Complimentary beach towel service - Movie rental machine in lobby, free of charge and included video games as there was a PlayStation in the room. This came in handy on the one and only day we had rain pretty much all day. Movies were nice to have at night when our day had wrapped up. - Washer/Dryers located on floors 4, 8 and 12 (from memory). The biggest PLUS with this hotel is the location. 1.5 blocks to the beach!! we were there in about 4 mins every day and it is so central we weren't far from whatever amenities we needed. We had rented a car for the week to explore the island but aside from that there was no need for a car. Next time we will skip that expense now that we know the hotel is so close to all we need. We would not hesitate to recommend this hotel to anyone, it suits all types of travelers.

BLMerce (Kensington, Maryland) 10/12/2019

Booked through Hotels.com. They moved us from our original booking to this room. It was terrible. Run down and needs lots of updating The one cup offered for us to use was dirty. Luckily we booked only one night before our cruise. I’m sure the hotel rooms are much nicer. I would book directly. The lobby and outside area are lovely and I’m sure their hotel rooms are much better than what we had. Front desk was very helpful in getting us to our cruise

evanora22 (Brisbane, Australia) 10/06/2019

This hotel is currently undergoing renovation works, so from water shut down's to construction workers all over the place. The hotel is ok but not very clean there was a weird smell in the lobby and the customer service is simply non-existent. I don't recall ever getting a hi or hello or any introduction to tourist activities or what's in the area or anyone who spoke English what a missed opportunity! Rooms were cleaned everyday but needs some maintenance. The pool was slippery and no promotion of Manager's reception etc. No drinking water either! On the plus side there are restaurants and the beach nearby and walking around and visiting other hotels we would return to Hawaii but definitely not to this hotel. This place is ok if you could deal with poor customer service and noise. Don't stay here if you are travelling with kids, there are better hotels. I won't return even if it was offered for free

DONNA063 (Botany, Australia) 10/04/2019

I stayed at this hotel for sux nights and my room was large comfortable and had two balconies one over looking views of Waikiki beach the other the mountains. The first two days I was here there was no concierge, then on the Tuesday Heather appeared and assisted me with some activity bookings. Brandon on reception wss great everyday he would greet me with a hello, ask how everything was. There was some general maintenance and renovating going on in the hotel but it was all done as quietly and without disturbing you as much as possible. On day five of my stay I had "plumbing issues" in the bathroom with water still in the bath from the shower and the toilet doing it's own thing, I spoke to the girl on reception who called maintenance straight away when I returned to the hotel about an hour later I was told that they would be moving me into a suite due to the plumbing issue and apologized. I felt this was very good customer service and solved the issue of being in a room and uncomfortable. I moved my luggage to my new room which was on the opposite side so both balconies now looked at the mountains. The daily resort fee I feel is high especially if you do not use the dvd/games. Free WiFi is part of this along with towels and beach chairs. Although not of big importance a restaurant or bar on site would be very beneficial especially after a long day instead of needing to go out again. I would probably stay here again.

Andie P 09/26/2019

While the room was a little dated, the outdoor area more than made up for it. Sitting in the shade by the pool was wonderful and the new bar area that was under construction will be a great addition. The rooms certainly need a facelift but this is underway and the staff are all very helpful and friendly.

cheyser13 (Everett, Washington) 10/21/2019

We stayed here for 1 week in October. We picked this hotel due to it's location, price, and the fact that it has continental breakfast which is something that makes traveling easier and something you don't have to worry about. When we got there, the valet got our luggage from our shuttle and took it immediately upstairs while we were checking in. I'm going to breakdown parts of the hotel for those who are looking through reviews. Our hotel room was in the tower closest to the entrance, so we were not above the karaoke and steak house on the other tower. I sleep with ear plugs in because I'm not used to sleeping with my parents in the same room (and they wake up early.) I didn't think noise was an issue, but at times, you could hear the upstairs guest walking with heavy feet. The room was clean, and pretty big! Compared to other photos of other hotels, this one was big and one of the reasons we chose this hotel. However, I noticed that some of the amenities that were listed weren't included such as an iPhone dock/clock and a landline phone. We found the cord for it... but no phone? Kind of odd, but we ignored it for the entire trip (we pass by the lobby every day anyways). The A/C is directly above the bed, which is nice... but you can see all the dirt and dust that has accumulated underneath. I liked the shelf area right between the beds--it has two levels which means there is plenty space for all your electronics and your family's electronics. There is also another outlet on the wall, which was pretty good too. The balcony was nice--we were facing the Ritz Carlton. One con was that there weren't any drawers big enough to fit clothing. My dad and I were hoping to save space in the room (as if we needed to) by putting our clothes in the drawers, but there was none. The elevators were hit or miss. There is only one elevator per tower (there are two towers.) If it was breakfast time, getting downstairs from the third floor seemed to be a pain because the elevators would take so long to get to our floor, and sometimes the elevator was full, meaning we would have to wait again. There weren't any clear signs of where the stairs were, and it seemed like one of the doors leading to the stairs was locked. That seems like a safety issue as what if there's a fire? Luckily, there wasn't, but it would be something to look into. The bathroom. It's pretty big. Kind of dated. Again, another amenity that wasn't in our bathroom that was featured in the photos was a Japanese style bidet. The bathtub is huge! But I would be weary for any one who has problems getting in and out of tubs. You have to go over a pretty big, maybe 4 inches, side in order to get into the tub and take a shower. There is a handle bar across to help, but getting out of the tub can be difficult. Breakfast. I knew when booking this hotel that the continental breakfast was not the best, but at least it was offered. I also knew that people were complaining about the amenity fee of $25 a night that covers said breakfast, wifi, newspapers, ect. It's true. The breakfast is simply coffee, donuts, bagels, juices, fresh fruit and cereal. For us, we were really wanting some substantial protein, and so we went out to buy spam for a few days and other food. One day we brought IHOP (which is just around the corner, a McDonalds is like a block away from that.) We weren't the only ones who did this as I saw a couple people bring their own food on top of the continental breakfast food. So, with that said, please Aqua Oasis, include some protein like boiled eggs or yogurt. Paying $25/night for amenities should also mean that we get a better breakfast than what was offered. Also, breakfast is only from 7-9. It's super packed around 7 am (we went in October, the low season, so imagine what it would be like in the higher season) and then dies down around 7:45. We had one day where we went to Diamond Head, and as much as I said "the breakfast could be better", we couldn't have breakfast because we left so early. Service was pretty good. I didn't interact any more than usual with the staff, but they were all pretty nice and friendly. The only one thing that bothered me was concierge service. They are available, but only from 8-4pm. I thought it was pretty inconvenient as we were usually gone by 8 and wouldn't return until 3-4, tired from the day's activities. There were times where I wanted to ask the concierge desk where they would recommend for dinner, but most of the time they were gone. I know where I live, the concierge service was still around at 6pm. I would have used them more if they were available. Pool was okay, but you're like a 15 minute walk from the beach, so why would you not go to the beach? The patio area and lobby area is nice too. You can sit in the egg chairs and swing around. Location. The location is pretty good. It's a little far off from some of the things further down Waikiki past Duke Kahanamoku statue, but for what is around it kind of makes up for it. You're just a walk away from the International Market Place, Royal Hawaiian Center, Waikiki Plaza and the beach. If anyone is taking the Waikiki Trolley, the depot is a block away. There is a farmers market on Monday, Tues and Thursday that is just down the street. And Lewers is a one way street, meaning there won't be a much traffic... except for the trolley depot. The entrance to the trolley depot is at the front of the hotel, so when the trolley pulls in, they ring their bell, so you will hear that often during the day. Overall, the hotel is nice and clean. There some areas of improvement such as their breakfast, concierge service, and their photos. Some of their photos are outdated in what they offer (ie, iPhone docking station, Japanese toilet bidet) but otherwise, it is pretty accurate.

melaniem333 (Anchorage, Alaska) 10/21/2019

We stayed here at the last minute and got a good deal directly from their web site. Very friendly staff, free upgrade with free continental breakfast. They have a wonderful smoking area that was much appreciated.

Freedom47997749506 10/21/2019

I found the staff very accommodating and friendly and had a very enjoyable stay. Olivia and door man were very helpful upon arrival and departure. Very clean roons and friendly greetings from all the staff. Liked hanging out at Moose McGillycuddy's just up the street and other local restaurant's near by.

Mj3022 10/20/2019

This hotel says updated, which may be true, but that just means updated to the early 1990s. The inside of our PAID upgraded room here was old and dingy. The hotel staff also neglected to let us know during checkin that their water heater was broken and under repair for the tower we were in. Keep in mind there were rooms available that didn’t have this problem and we weren’t told. After a twelve hour flight, all we wanted was a shower and some sleep. Needless to say, the first did not happen. Neither did the second, as this hotels exterior walls are paper thin and the property is right by a night club or bar. We were on a upper floor and were woken every night by yelling drunk party goers at 2 in the morning. For the price paid, I would have expected at least a decent nights sleep, but that was also out of reach. Besides that the breakfast is truly the old style continental breakfast (donuts cereal and bread) and the pool is both silly and a joke. The parking staff was nice, but considering it’s 32 per night I would have been livid if they weren’t. If you are not a holiday making teen looking to get drunk and crash at 5 am, avoid like the plague. If you do have a problem, prepare with your own phone to call several times, as the room has no phone.

Journeybegins7 10/18/2019

We spent our honeymoon at the aqua oasis in Waikiki. All the staff did everything they could to make our stay memorable, at check in the lady that checked us in was so nice and gave us a basket filled with some Hawaiian goodies, which was a nice surprise. Our room was amazing we were given a free upgrade to a suite. We had a full kitchen and the bed was so comfortable with a huge balcony. All the staff was very helpful and kind especially olivia who always seemed to be there with a friendly smile to say good night and help with any request we had. All in all our stay here was a great way to start our marriage!

reneemhokama (Honolulu, Hawaii) 10/22/2019

The staff at the Aqua Ohia was exceptional. They made me feel welcomed. They took their time at the front desk and were very helpful. The room was very clean. The housekeeping staff did a wonderful job. I will recommend this hotel to my family and friends. I really enjoyed my stay.

Tina C (Maryville, Tennessee) 10/22/2019

This hotel is not as pictures shows, It is old, not clean, has an old smell, and way over priced due the surprising additional fees they charge at check in. $28 a day parking and $28 per day amenities. Will not stay her again

Clara C (Sunnyvale, California) 10/20/2019

I'm honestly shocked at how high this hotel is rated. I can handle the hotel being dated, but the cockroaches had me on edge the entire time. We avoided using the kitchenette all together as they appeared there the most. Unfortunately, we were stuck at this property since we had pre-paid for the room. Do yourself a favor, and don't ruin your vacation by staying here. Our balcony view was of a condemned building next door with a bunch of junk. I'm including some of our room pictures so you can judge for yourself.

robertmalena22 10/16/2019

This was an amazing hotel in an amazing location, it was my first time in Hawaii and I would definitely stay here when I visit again. I recommend staying here, staff were very friendly and very clean.

Lovetraveling222 10/15/2019

I stayed at the Aqua Ohia Waikiki and staying here was the ABSOLUTE WORST part of my Honolulu trip! Upon arriving, I found the room/ kitchen that were reserved in my name very small and dirty looking with no ambiance. I upgraded to a suite which was a little bigger but with dirty looking carpet, dim lighting, and very hot and dark. Air-conditioning NEVER worked. Worst, housekeeping was unreliable and inefficient. Next day, we returned to messy room and previous day’s garbage and wet towels. No one cleaned the room. Front desk told me “Housekeeping ends at 4:00pm; I’m sorry”, which was startling to hear. It was ridiculously embarrassing the number of times I had to call Housekeeping to remind them to clean the room. The hotel charges $28.00 daily resort fees! Why? If all of these issues weren’t enough, several times during our stay one of two very small elevators was out of service, which of course was highly inconvenient as we were staying on the 15th floor. With all of these endless issues, the staff, though apologetic, displayed a nonchalant attitude as if they are accustomed to similar complaints and, unfortunately are either not empowered enough, or simply just don’t care enough to improve these issues for guests. Don’t ruin your vacation only for a location! ALL hotels in Waikiki are centrally located! PLEASE AVOID this hotel at all costs!

Craig J (Warragul, Australia) 10/21/2019

Stayed at the Pacific Monarch on our latest trip to Hawaii and were very pleased during our stay. Last time in Hawaii Four years ago, we opted for a more expensive hotel but in hindsight we realised that it was money wasted considering how much time we spent in our room. The Pacific Monarch is a middle-of-the-road place to stay; not the flashiest in Waikiki, nor is it a budget motel. We found the rooms comfortable and clean and, depending on what floor and options you pay for, had a good view of our surroundings including the beach. The service from the friendly staff was fantastic and we were made to feel very welcome during our stay. The rooftop pool and spa was nice in case you wanted a quick dip instead of heading for the beach, and the panoramic views from the roof was a bonus too. Nothing is perfect and our only gripe was the noisy window mounted Air Conditioner next to the bed, but other than that, I could not fault the place. We will most likely stay here again on our next trip!

Orchid51 10/13/2019

There’s a water cooler with ice in reception. It was needing refilled. My husband asked if it was getting refilled because water in room was warm no matter how long we ran it from the tap. He wanted to fill our water bottle. She suggested going to local supermarket to buy cold water!! I think customer care needs looked at.

Shanti P 10/05/2019

This place needs to be demolished the aircon that really doesn't work well is very old..the washroom was disgusting I didn't even want to shower but did with my sandals on..take a look at the pictures it will tell the story.. save your money go to a different hotel...plus they charge 25 dollars a day resort..I would not give this hotel a star rating..we stayed out most of the day and night..spend about 8 hours to sleep..the door you could see outside from the inside no dead lock only a latch..

Rebecca O (Ridgewood, New York) 10/03/2019

We enjoyed our stay. The unit had a stove and mini fridge. It had a rice cooker, toaster, coffee maker, cutting board, a plug in water pitcher, knives, utensils....(fully equipped). It was like a large studio apartment. We also had a great view on floor 32 (penthouse) of both the mountains and the ocean. The soaps, conditioners, etc were a Hawaiian Tropic which was so fitting. The lobby offers water. The hotel also offers a free local shuttle that goes all the way to Ala Moana shopping center. There is a shuttle to the airport for $14. The hotel offers free use of beach towels and beach chairs (you receive a card per person that must be returned upon checkout-lost cards cost $30). The pool, hot-tub, and sunbathing area are on the roof. The floor below has a community area that has a large fridge and sink. This would be a great place to congregate for a large group on vacation together. This area also has a Redbox. The laundry facility was where the parking garage was. I believe the cost for wash was $2.75 and the Dryer $3.00. The location was two blocks from the beach that is by the Duke statue. Easy access to bus. Nice fish tank by elevators. They also gave us coupon book. There are ABC stores on the two blocks toward the beach. Staff was friendly and helpful. Doors locked accessible via keycard after a certain time of day for security purposes. Unfortunately, we were not there on a Wednesday when they have a cocktail hour that has refreshments and finger foods. Can’t wait to go back.

Clive B (Auckland, New Zealand) 09/13/2019

My wife and I recently stayed for 8 x nights at the Aqua Pacific Monarch. We are both retirees and so the location for us was perfect. 2 x minutes walk from Waikiki beach. Close walking distance to shops and restaurants. Good feature is the free use of beach towels and also beach chairs. Lovely roof top pool with great panoramic views. Great cleaning room service and friendly helpful desk staff. Only slight criticism is that the decor is a little "tired", but that does not detract to the overall good experience of staying here. Would recommend to potential travelers.

Sharon M (Abingdon, Maryland) 10/20/2019

We stayed here for two nights. The people who check you in are very friendly and helpful. We arrived too early to check in and had to stow our luggage. The man who helped us with that was also very nice. The hotel is located near shops, restaurants and other hotels. The hotel offers a shuttle bus as well as a concierge in the lobby. The Wi-Fi was very good. This is included in the amenity fee which is charged daily. ($28.74) There is a pool, sundeck and BBQ area. There is also a fitness room. There are two computers with printers in the lobby for guests to use. The hotel does not have a restaurant but the IHOP is right next door and if you are a guest at the hotel, you get 15% off. Also, our hotel cards entitled us to 10% off at the nearby Macy's. Our room was clean and comfortable, not huge but big enough. It was quiet at night. This hotel is not fancy but I would stay here again.

KeaauRich (Keaau, Hawaii) 10/18/2019

Aqua Palms offers a good value for stays in Waikiki. It's a basic boutique hotel with friendly staff, thoughtful amenities (DVD library, beach chairs and towels, small pool) and a convenient location near the beach and shopping. The only real drawback for me was the disruptive street noise and the loud air conditioning system. I turned the AC off at night, which helped, but street noise was something I couldn't do anything about, I was on a lower floor in a room over looking Ala Moana Blvd., so those staying on the other side of the hall or higher up might not have been as impacted by noise as I was. Having said that, I'd stay there again, but I'd be more sensitive to my room location and request a room change if the noise was again an issue.

NTMcBroom (Oklahoma City, Oklahoma) 10/10/2019

My wife and I very much enjoyed our vacation to Oahu and we found the Aqua Palms hotel to be a great option for where to stay. Overall the facility is well maintained and we were very comfortable whether in the lobby, our hotel room or traversing the hallways. This hotel is clearly "old Hawaii" but nothing felt broken, overly worn out or so outdated that it was distracting. In fact I was very please with the look and feel of the spaces we were in during our stay. The location is great! No, it's not right on the beach but you get a great value and you're just across the street from the Hilton Hawaiian Village with all the touristy shops, eats and beach. One of the highlights was the friendly and helpful staff. We were well taken care of and always had quick answers to questions. They have beach towels and chairs that you can checkout with no charge so it makes a day at the beach simple and care free. The one thing that keeps this from being a 5 star review is that in some places around the edges you could see some significant damage from usage. An example of this is all the elevator door frames and even the wall in the lobby elevator hallways had many scuff marks and even gouges. The interior of the elevators themselves were updated but really ugly. This however is a small thing and for the savings in cost we would absolutely stay at this hotel again!

Aliamariah (Seattle, Washington) 09/28/2019

I just moved to Hawaii and needed a place to land. This hotel is great! Lovely helpful staff, great amenities and laundry too! Highly recommended! IHOP is attached and they give a 15% discount. ABC stores in walking distance

J7597FPangelap (Brisbane, Australia) 09/11/2019

Nice hotel. It is in a good location. Walk to beach. Opposite the Hilton so can walk over the road to all their shops. They have a free shuttle bus to the shops and town. The rooms are ok nothing flash but has everything you need. Fridge is cold. Staff were good and helpful. Would stay here again.

Mariana A 10/13/2019

Ok first of all, our check in was amazing, MICHAEL was the first person we met, he is so nice, wonderful person, he took the time to make us feel incredible, gave us advices and tips for all around. was a pleasure to us stayed there, the location amazing, the views breathtaking, on Thursday we had a cocktail hour on the terrace WOW we felt the aloha!!!!! Thank you Michael and all the team AQUA SKYLINE at island colony, We definitely recommend this place!!

tracymnho (Edinburgh, United Kingdom) 09/30/2019

We stayed in Aqua Skyline hotel as part of our honeymoon as we knew this hotel is a good location, has quite good amenities nearby and only 7-8 min walk to the beach. The hotel overall is a tiny bit dated but didn' mind too much as we weren't planning to stay in the room too much but would have been helpful to have a restaurant. We arrived early so room wasn't ready but the receptionist Steven was really helpful and friendly whom requested for us and upgrade us to a room with a view. The room has 2 Queen beds with a kitchenette and balcony. The view was stunning, we have the river/lake on left, diamond straight ahead and the beach on our right. The most disappointing part of the room is the bathroom, was absolutely tiny and you would be squished if there was two people. The water pressure was awful for the shower as well, it was dribbling like a leaky tap. The other thing I did not like was the aircon, was soo loud like an airplane landing and wasn't really powerful either. I managed to ignore it as I was so jetlagged and tired but in general it wasn't as subtle as a more modern AC. The areas I did like about the hotel is that it has a self service laundry area, takes about 45 mins to wash and to dry clothes .You can buy the detergents from the machines (1usd) and costs less than 10usd to use the machines, we did the laundry twice. I also love the mini mart located in the hotel, really useful if you do not want to venture out and needed snacks or snacks. Overall I enjoy my stay, convience and views is the biggest tick for me, definitely needs a good deep clean and lick of paint though.

John M (Tweed Heads, Australia) 09/29/2019

We stayed here for four nights in September 2019. Firstly, the location is great. Only a couple of streets from the beach, shopping and eateries. All public and private transport know the place. You can access everything from this place. We liked the kitchenette facilities in our unit. Plus there is a convenience store on the 6th floor - and it is a sensible store to look after breakfast needs as well as nicely priced wines. The staff were great and even fixed up my television. The pool area (also on the 6th floor) is fantastic. The views are wonderful and the price is easily competitive with anything else. I will stay here again on my next visit.

Connie2864 (Guam, Mariana Islands) 09/25/2019

Located in the middle of Waikiki with restaurants and shops within walking distance. Only problem is the hotel parking lot is run by another vendor and do not allow SUV's to park so it was a struggle trying to find parking.

mayrar16 (Miami, Florida) 09/21/2019

My family and I had the best staying in Waikiki at Aqua Skyline not only for the best location, but also for the welcoming and outstanding service of Mike in the lobby. Mike was always supportive with all the recommendations, welcoming with every request and gave us the best tips to visit Oahu. He speaks Spanish also, so we felt like home in Hawaii. Love him and all the team. The best thing of this hotel was the great location, steps to the beach and Duke’s Lane , international market place and of course Diamond Head. We walked from the hotel to there and was a beautiful experience. We are counting the dates to come back to the hotel and say Aloha to Mike and the friendly there. MAHALO!

W B (Sydney, Australia) 10/16/2019

PAPAKEA RESORT CONDO F109 Check in was chaotic, the “foyer” looked like a backyard shed, disorganised, mess everywhere, they could not have created a less “resort-style” atmosphere if they tried. After a fair walk from available car parking facilities I found the condo, and the view was spectacular as promised. What wasn’t spectacular or exciting was the amount of people directly outside this condo on the grass-front strip, (3metres/ 10 feet away) or the constant foot traffic passing by the described “lanai” (I would call it a tiny, tiled verandah with cheap removable furniture) From there my disappointment continued. The entire condo was very, very hot so I was very relieved to finally find the aircon remote. I turned it on and the noise level was quite unacceptable. (See pic). I couldn’t hold a normal conversation, and adding to this was an open louvred window directly above it which I could not close. The fly screen over that window was falling off, adding to the concerns I had regarding noise, bugs, and overall security. The bedroom was stiflingly hot and it took over two hours of running the aircon (and enduring the noise) to cool it down just a little. Close the door for privacy from the front and a comfy bedroom temperature is out of the question. From there the disappointment continued. The main TV would only show Netflix and it was impossible to work out how to receive normal TV channels. Engineering was eventually able to show me the somewhat complicated procedure (after a call to the owner directly). My overall and base concern which was definitely never addressed in the listing was safety and security. Had I not addressed these issues with the owner directly -*open window -*complete lack of privacy -*random people pulling furniture from lanai and other properties close by and camping out with kids/friends/ personal trainers just feet from your door -*broken fly screen I definitely do not feel safe in this unit. The view is wonderful, yes, however there is no guarantee who is walking past or looking into your living room at any time. I have never had that concern with other places I have stayed in Maui. Other things which really let this unit down -for the price and comparable properties-are: *dirty, old, worn, stained carpet in the bedroom (the owner stated that the condo had just recently undergone a complete and costly renovation) *stained, old window covering in the living area, (see pic) and as a side-note, sheer curtains in that space would improve the privacy in that unit immensely *half a scoop of old coffee left in the cupboard (all other VRBOs or Airbnb’s in this price range provide the basics for at least a one night stay) *no ice in the freezer, no dustpan and brush, no tissues, (again, at least the basics for the first night) *there wasn’t a “House Book” ie basic info for guests on how to use appliances, where to find local supermarkets etc. The owners have relied way too much on this so-called “Resort” or Expedia to convey information to guests. *a security chain but no latch! (See pic) *Melamine plates and bowls ... really?? I spoke to the owner directly on the evening I checked in and discussed my concerns and disappointment. Whilst she was sympathetic she also responded by saying that the condo had just undergone a complete and “high-end” renovation and that no one else had ever mentioned anything. I can certainly appreciate her take on this however at this price - $AUD433.00 per night - this is definitely not a good choice. The listing does not represent what Maui has to offer, the only saving grace is the view. I would highly recommend Kapalua Golf Villas as a much better alternative. It’s a little farther from town but just a world away from here. I wish I had spent $2600 there instead. This is not a resort, it’s a bunch of dated, old, overpriced condos with no nice restaurants or dining options close by. Choose elsewhere.

FabShabbyTraveler (Los Angeles) 10/04/2019

This condo was absolutely perfect. Renovated, well maintained with breath taking views.The condo is on the water and in the only building on the property that still has a beach to swim in. Great location too, across the street from a grocery store on the north side of Ka'anapali.

Merlin282 (Carrara, Australia) 09/28/2019

We arranged to have our first few nights in Maui instead of getting right into the really touristy things in Oahu. This Resort was chosen off the various web sites we had trawled in order to find accommodation that was affordable and looked like a nice view and location. This Resort did not fail our expectations and as you can see by the photos we have taken. What a great room with a fantastic view. The staff were all very friendly and helpful. The Concierge, Andrea puts on a breakfast and short talk about all of the great things to do in and around Maui. As she is the local Expedia Expert you can also book the trips through her, making it super convenient and easy to organize all of what you want to do in your available time there. These rooms were self contained and also featured washing machine and dryer. Shops were also close by enabling you to have your own dinner or have dinner at a nice restaurant . We stopped there from Monday 23 September to Friday 27 September 2019. It’s about an hour from the airport and its a good idea to hire a car like we did. This allowed us to go to harbour to catch the boat tours for snorkeling and the sunset cruise (These will be reviewed separately). If you are travelling to Maui then definitely consider this great resort. If the following fit your needs then give it a go - Value for money - Comfortable self contained apartment - Excellent westerly view for the sunset over the sea - Helpful and friendly staff - Easy tour bookings - Quiet and well maintained location

Ab42187 (West Carrollton, Ohio) 09/23/2019

We rented a condo here in March of 2018 and really enjoyed our stay. It was one of the more affordable options we found in Maui and worked for us as a family of seven traveling together. The loft area our condo had was a great addition for another bedroom. We had a nice view of the ocean, which made the lanai a favorite place to be. We really enjoyed that they had multiple pools and spas. The property was beautiful with all the ponds and plants/flowers. It was well-maintained and a beautiful property our family enjoyed staying at.

Oretravelers 09/19/2019

Great location close to all the best beaches in the Kaanapali area! Short walk to grocery’s, beach rental equipment, and places to eat right across the street. Well kept beautiful grounds, Koi ponds, pool area complete with Weber gas grills for barbecue, putting greens, tennis and pickle ball too. Awesome sunsets from the property with plenty of room to get your photos or we could view them from our patio balcony. Stayed in room B203 and had wonderful views of the ocean and the sunsets every evening. Have seen reviews that the resort is “dated” but we found the room to be updated with a well equipped kitchen, comfy bed, nice furnishings, and enough household supplies to last the week we stayed..even enough towels and wash cloths. Room also had a washer and dryer. Have also read reviews that there was a bug problem. You are in the tropics people, take the trash out and don’t leave food laying around and you won’t have bugs. Have stayed at other places in this area on Maui and will look forward to staying here on our next visit. Thank you for a great stay Aston at Papakea!

Preparedteacher 09/21/2019

Ok, so even though it was hot and some cleaning needed to take place in the units (dirt on the picture frames, dirty ac unit filters, dirty door jams) and there were only portable AC units (if you rrquested ahead of visit) that didnt really work well I can totally forgive it all!! First off we were only in room in the evenings so the AC in master room is where we stayed once in the room. Here is where my stars improved THIS IS THE MOST AMAZING THING- They went way ABOVE AND BEYOND... my 5 year old left her precious and well loved stuffed lamb named Baa... she had to fly without him back to Califronia and she did well THANKFULLY but was still all teared up with having to leave him, we called immediately when we dropped off rental car and noticed him missing. The staff went immediatly to look for him and found him. I exspected to hopefully get him in the mail, and told them I didn't care what the cost was and to charge my card (they didn't charge me a thing) but what we got was AMAZING. The staff did a whole colored copy of his adventures with pictures, they even send little gifts along with Baa home..My child is beyond exstatic and so happy, she is playing with her Baa and new friends. THANKYOU STAFF AT ASTON POIPU KAI!!!

Bonnie D (Banning, United States) 08/06/2019

We traveled to Kauai for only five days to celebrate a friends birthday. Poipu Kai was almost next door to where they stayed. I called ahead of time when I realized it was 3 stories and no elevator as hubby is disabled. They assured me a ground floor unit. We were upgraded to a beautiful 2 bedroom house. Very Clean, staff was wonderful...would love to stay there again.

SipeSipeTeam (Glendale, California) 07/04/2019

The pools were small but there were several scattered around the property. Very close to beach and a few good restaurants. Beaches were very crowded however, but a quick hike down past the Grand Hyatt and you were on a seclude beach all to your self.

TracyDunson (Colorado Springs, Colorado) 06/29/2019

This was the third Aston property that we stayed at in our island hoping adventure. When rented two rooms. Property isn’t maintained like most of the resorts in Hawaii. They do not have typical air conditioning units in the room. They have portable units that they want turned off when you are not in the room. One room had a great kitchen and flooring. The other not so much. The carpet was old and crunchy and stained. The rooms really smelled bad..

CandiM37 05/09/2019

We loved our time at Poipu Kai. Our one-bedroom condo unit was immaculate and equipped with everything we needed and then some! A well-equipped kitchen, large bedroom with plenty of closet room and dressers, a roomy bathroom and a well furnished living room/dining room. And then there was beach towels, beach chairs, snorkel masks, beach reading and even a guidebook that helped us explore. The office staff was friendly and the grounds were always being "buffed up". The pool overlooks the beach (for those of you that don't love sand!) and never had more than 5 people there. Great location to walk to the beach, 2 great casual restaurants or over to the Grand Hyatt. I can't recommend this spot enough and we are already planning our next trip.

steverk1 (Houston, TX) 10/13/2019

We flew in the day before a cruise leaving from Honolulu and chose this hotel based on location and reasonable (for Honolulu) price. Took a cab from the airport for $30 including tip. Hotel was a little hard to find from the street, but once we discovered the escalator down to the lobby below street level, it was fine. The room was huge and clean. It included a kitchen with 2 burner stove, microwave, small refrigerator and all the pots, pans, dishes, etc. that you would need. I'm not sure if the hotel has a pool or not. We were too beat with jet lag and last minute purchases for our cruise to need it. The hotel is located at an urban shopping area. I hesitate to call it a mall, but that's the best description I can give. Ross Dress for Less and Walmart were especially convenient. China Town was 2 blocks away and made an interesting walk. We ate at "Topped" Korean BBQ. Outstanding! You should go! The State Capitol and the Palace were all easy walks. The cruise port is a long, but easy walk. Took us no more than about 15 minutes to walk it with luggage.

Connector452395 10/03/2019

This property gets mixed reviews for various reasons, this is people being people. We (travel agents) chose due to close proximity to cruise terminal and a change in scenery from the usual Waikiki. BUT cannot say enough about the staff and management esp because of unfortunate circumstances upon our late nigh arrival afrter a long delayed flight from SFO. Taxi from HNL dropped off, bags into lobby, only to discover my husband's carry on with camera, wallet, credit cards, our Passports left in cab. Panic. What to do next, where to begin. Hotel Security suggest filing police report and mentioned one of desk staff also worked TSA at airport, may have some ideas/contacts. She Did !! Promptly telephoned HNL Airport taxi dispactch to ask re guests recently transported to this hotel and Thank God, had the record and able to contact Driver who immediately returned with our bag, all intact..added cab fate but so what? Unbelieveable this huge International City and we are Blessed. Thanks to Desk Staff Niz abd Dibin and to HNL Police Officer D. Ngwen who arrived promptly to alltake all information and wait with us to assure all accounted for and we were alright. We enjoyed our walk about down to the seawall, a few of the shops and fun Oktoberfest Dinner in the hotel restaurant. Aloha

dwkoch (Long Beach, California) 09/21/2019

This hotel, located in the core central office area, has all of the amenities you might expect from a Walmart adjacent facility - no gym, grim pool and no room service. On the positive side, the rooms are good size with a little kitchenette and it is close to the State Capital.

andrew_branham (Boise, Idaho) 08/15/2019

This place has a lot of potential. It’s in a decent location and the building has common areas that show its former class. But the hotel needs a complete remodel. When I saw the bathroom tub - I immediately thought of the Brady Bunch. The place is clean and comfortable. The beds and linens are nice and the views are great. But a small investment in updating this place would make a world of difference. It feels like a 1980s hotel inside and its 2019. Time for a much needed remodel for the price. I won’t return without a remodel.

kdooka (Wailuku, Hawaii) 08/09/2019

After staying here numerous times, i am so happy to say this was my best stay. I requested a room with double beds and happily the request was fulfilled. Upon arrival i was greeted with the reception knowing my name.. that was impressive. The room was beautifully decorated and updated to the nines! I hope i can get that room again! Thank you Aston Executive Center!

Patricia S (Victoria) 10/21/2019

We just returned from a 10 day visit to Maui and were extremely happy with this property and the front office staff. This was our first stay at the Aston Maui Banyan. We stayed in a gorgeous one bedroom unit with a partial ocean view overlooking S. Kihei Road with views of Molokini in the distance. Our unit had been updated and we were very pleased with the kitchen and bathroom with its walk-in shower. The gardens are beautifully kept and landscaped. The unit we stayed in was quiet and peaceful. What impressed us the most however was the professionalism of the front office staff particularly Cat in the front office who was so kind and helpful throughout our stay. We would most definitely recommend this property. It is clean, quiet and you can't beat the location in Kihei. We visited Kamaole Beach II for our morning swim, sunset viewing and also walked across and plunked our beach chairs down at night for a third time to enjoy listening to the ocean and viewing the stars before bedtime. We more than got our money's worth at the Aston Maui Banyan. We also enjoyed the convenience of being able to walk two short blocks to Coconut's Fish Cafe and other shopping. We would definitely book this property again.

FamilieHotello (Hoofddorp, The Netherlands) 10/21/2019

The rooms are spotless and well maintained although some of the furnature and amenities are not very modern any more. Individual decorations as rooms are private owned and managed by Aston company. Nice view, but very small balcony to realy sit on it. We had a standardroom (decent size and very clean) which came with a microwave, coffee maker fridge and toaster. Free coffee as part of the resort fee every day. Hoever no utensils to use the toaster or microwave. Plenty of free parking on the property. Checkin friendly at 15:50 but they realy let us wait till the 16:00 to be allowed in the room which does note make sense to me. Beach park accros the street for nice sunsets, recommended.

maryjS2315JX (Gilbert, Arizona) 10/09/2019

We won’t be coming back here. We booked this through Costco, and only booked because it was the least expensive, and we are in the midst of building a home. We knew it wasn’t going to be a great, but didn’t expect it to be as bad as it is. These condos are all privately owned and rented through Aston. So it’s hit or miss on how well stocked and maintained your condo is. We must have gotten a bad one. We were in the last building which had a lot of road noise at night. We had a HUGE ant problem both in the kitchen (before food was even present) and on the patio. We hung a bath towel out there and it became infested with ants. The patio is filthy and the table/chairs are clearly not cleaned. It’s walking distance to a beach, but the waves crash hard at this beach so it’s not great for family swimming. The cleaning service doesn’t clean well. We rarely had clean towels and they definitely don’t sweep like they say they do. Also, we though we lucked out with the washer/dryer, but unfortunately they are so old that the dryer didn’t dry at all. We ended up hanging clothes everywhere to dry on their own. We will not be coming back, I wish we had just spent a little bit more for a nicer place.

triptravel6009 (Indianapolis, Indiana) 10/09/2019

The place was ok The smell was old smell Had to get somentypenofncleaning products to consume a better smell about the place The owner/ contact came while not present which was rude NEED UPDATED Doesnt look like the ones actually owned by aston maui banyan so you dont get any cleaning service at all Just wish it was explained before I arrived Thank you for allowing me to stay ASK QUESTIONS IF NEED

Ajay K (Irvine, California) 10/02/2019

This is a well located condominium community in Kihei. The rooms are well equipped with electric stoves, washer/dryer, microwave and refrigerator and the necessary utensils including pans and bowls. So if you choose to eat-in, you just need the ingredients - the equipment is available. The rooms are cleaned everyday. And you may even have the luxury of 2 baths/toilet (ours did). Parking is free too. Overall, we loved our stay for the comfort, flexibility and proximity to nearby shopping centers/restaurants. Recommended

RayleneW2 (Brisbane, Australia) 10/17/2019

Hubby and I took our 4 kids then aged 18, 16,13,12 to Hawaii for 2 weeks. Upon arrival we could not check in as the check on company for us was not in the main reception but down a corridor by the janitors room. We then got to our room and the pin to the door was not working, so had to get that sorted. I booked the room for 6 of us. It was tiny. 2 double beds that were so hard it hurt our backs first night. The other bed was a fold out couch where you could feel every bit of metal and wire it hurt my son. We ended up buying blow up beds from Walmart and setting those up. 2 weeks of that. The bathroom. Was so tiny you could not breathe and it constantly had a weird smell. The hotel itself was OK. Great balcony view, pool and spa. And cafe by pool. Location is good to buses beach etc Other than that. Would not go back

Leigh P (York) 10/13/2019

We are staying for two weeks. We had two different reservations but the staff did some things and kept us in the same place for two weeks which is much appreciated.. Our mountain view was nice. the pool is heated and too warm but the beach is close by. Overall looking forward to our second week.

DDAS_Familia (Auckland, New Zealand) 10/12/2019

At arrival front of house staff were pleasant, luggage storage available if you arrive early as we did, lots of seating in the lobby. Very close to the Pink Trolley bus stop, Starbucks and the beach only a few minutes walk also an on-site shop for last minute essentials. Rooms were spacious, we weren’t able to get rooms next to each other, 1 room had 2 double beds which was perfect for the 4 of us and the other room had 1 king bed which did not suit the other 3 members of our group, however each room did have a foldout couch, not so comfy! The rooms had a full kitchen with utensils etc which was great and a balcony and the Aircon worked a treat. Swimming pool was great, however you need to hire the bball court/tennis to use. amenity fee is additional. Overall stay was pleasant not super flash but suffice for our group.

karen o (Sittingbourne, United Kingdom) 08/22/2019

We are here at the moment in the middle of a 12 night stay. Our daughter us just beginning her study at University of Hawaii so have made this our holiday. Fantastically located in Waikiki, we are on 32nd floor with great views of the ocean and the mountains. The staff have been extremely friendly and helpful. The rooms are clean, functional and the beds comfy. Great pool area on the 6th floor with loads of loungers. It was a long journey from the UK but glad we are staying here as it is so close to everything. Beach is literally 2 minutes away. Definitely recommend.

voyagers51 (Ballarat, Australia) 08/12/2019

We were booked into this accommodation for 10 days by a very reputable travel company only to discover upon our arrival that there wasn’t any condominiums available! We weren’t given any explanation for this other than the front desk person telling us that they had “lost” some inventory. Asking why they didn’t contact me the reply was that they didn’t have our details. Why wouldn’t they have contacted the travel company to inform them of the conundrum? Very unsettling and disappointing to find out that you have to scramble to find accommodation elsewhere even though you have paid for it months in advance! After several phone calls to our travel consultant in Australia to inform her of our situation, we were eventually directed to a property for our stay some 3 hours later. No real concern was shown by the Manager but we were thankful that we had a great consultant back home that came to our aid.

Frankredbeard (Gainesville, Texas) 10/09/2019

The Aston Whaler is a wonderful facility. Location, amenities, and the ocean. What else can you say. We have been there 9 times over the years and are never disappointed. We recommend this to anyone who is planning a trip to Maui.

Tom S 10/08/2019

What a wonderful place to stay. Fantastic value for being center stage in best part of the Utopic Islands. We booked a 2 bath one Bed condo, one back from the front on the outer Village side, 4 floors up. The place was extremely well set-up for all our needs.The decorations were dated, but the so was the nightly price, we felt it was by far the best "value" we've gotten on a vrbo in years. We love to cook local fare and the condo kitchen was perfect and well stocked, the facilities grills are next to the beach & were well cared for, clean and convenient. The Whaler staff was phenomenal. The Ocean views mesmerizing...Spectacular sunsets from our own deck, the roll of the surf was the perfect music to lull us to sleep each night and wake us each morning. We will be back.

623barb (Wangaratta, Australia) 10/06/2019

Loved the Whaler, Beautiful room, we stayed in 2 bedroom ocean from premium. It was huge and we had a lovely view of the beach up too blackrock. Lani was huge and wrapped around, rooms very clean bedding great, bathrooms great, nothing negative to say at all, can't wait to go back.

Shyam R 09/23/2019

Having vegetarians in my group, we found the full kitchen included in this Aston indispensable. Accessing the Kaananapali beach was as simple as taking the elevator downstairs, crossing the lawn in between the 2 towers in the property, and stepping onto the beach sand. The shops at the nearby Whaler Village is 5 mins away on foot, which came in handy when we realized at 9:00 PM that we had run out of milk for breakfast next day. There is no restaurant on the property and the pool is just fair compared to the fancy ones in nearby hotels. In our original booking thru the Costco vacation package, we found our allotted room in Tower one (facing north) not to our liking because the HVAC noise from the roof of a neighboring property to the north was just too loud to enjoy sitting in the balcony. Because the view and experience in the balcony was important to use we ended up upgrading to another room Tower 2 (south) with the balcony facing the grass lawns in between the towers, having a pretty good view of the ocean on the west and with Black Rock further north in sight. Another thing kids enjoyed over the first couple of days was feeding the Koi fish in the small pond in the yard. The concierge at the property is helpful with local information about the activities and tours, though we ended up using 'Expedia' who happens to have an office in the Hyatt nearby.

Nikkilovesanimals (Somerville, New Jersey) 09/12/2019

What a wonderful place! We had a studio and spent 8 nights here. So much room and the full kitchen was nice so we could make breakfast each morning. The location is ideal and the views from our room were of the ocean and mountain. The grounds were soo pretty. The room was fully stocked with all kitchen supplies, broom and pan, dishwasher ext. Every floor has FREE laundry which was amazing. The gym was big and they had wipes for machines and towels. The pool was being renovated so we could either go to beach (no charge to take a chair or two on the beach) or use the pool at the Kaanapali. This place is geared towards the older adult. The age was about 60ish up. The pool was mostly an older crowd (Im assuming they were Kaanapali and Whaler patrons mixed in). The plus was there was only one or two screaming kids. The minus is that a younger person might find it TOO quiet here. We loved it. We are in our late forties and welcomed the more mature crowd. I could read a book in peace. We loved being so close to the Kaanapali (the most Hawaiian hotel) and enjoyed their free music and hula. And...so close to black rock and Whalers Village to eat and mill around. Pros-ideal location free laundry nice gym quiet. Cant hear a peep from the next room! most comfy bed ever Cons- -if you are in your 20s and 30s you might find it too boring/quiet. -washer machine smelled horrible of mildew (I left a note telling them about Affresh to keep machine running and smelling great) -dishwasher needed Affresh also because it looked dingy inside and didnt run well. At check-out the kind gentleman gave us a discount to apologize for the dish washer not working. Such Aloha! We loved this place and it has become the only place we will stay when we come back to Maui. It had everything I needeed to make my stay amazing. Thank you Whaler!

bthorp (Imperial, California) 10/17/2019

We really enjoyed our stay at the Aston. The beds were comfortable. The staff was very friendly. The view was quite nice, not the best, but nice. The same with the beach. The only real complaint that I have about the place was the resort fee. Resort fees always bother me, but when they exceed $20, it's an excessive expense that some may not have counted on.

mhaurlkl (Cambridge, Canada) 10/06/2019

This was our second hotel on a three island tour taking almost three weeks. We arrived early but were greeted and pre-checked in with luggage stroage and suggestions of placves to see while we waited. With no rush we broused the local area right behind the hotel. many shops and services and restaurants very close by. it was a nice time to familiarize ourselves with the immediate area. This is a nicely laid out hotel with many amentities and options. A nice pool and bar area. lage well manicured lawns and gardens. Definitely kjept as an island paradise. itw was the beginning of the shoulder season and some renovations and upgrades were already underway. The room was large and romy with a good fridge, ,icrowave and coffeemaker as well as a small cook top. A large baclony gave us a view of the oceian. The hotel was quiet and well monitored by security at akll times of the day and night. We recieved two free movie rtentals and two free coffee voucheres for each day for a fantastic littl coffee shop immediatly outside the front gate. Everything was as we expected in this hotel. Very nice.

Donald A (Palatine, Illinois) 09/29/2019

We paid for an open view and it was truly an ocean view. We had a 3rd floor room and each room has a balcony. No elevators however. We looked out at the pool and ocean. Pool was nice with a hot tub and a bar. Beach looked a bit rocky for swimming, but there are nice sandy public beaches minutes away. There is no restaurant but they give you coupons for free coffee and a coffee shop next to the property. There are quite a food options available adjacent to the hotel so you do not have to drive great distances for meals. Property seemed well maintained and staff was friendly. We liked this place.

Baward2 (Orlando, Florida) 09/13/2019

After much research and deliberation of where to stay on our 1st trip to Hawaii. We decided to spend our 25th anniversary at the Aston Islander on the Beach. There is no doubt we made a great pick with this place. In our opinion a great location to get anywhere on the island within a short period of time. Shopping, grocery, restaurants a short walk away. But a car is recommended. From check in to check out. A very friendly & helpful staff. They were even able to accommodate a late checkout request for us when we decided to stick around (preferred not to leave at all) for a half day. We stayed in an oceanfront room, 1st floor. Walked right out from the lanai after having morning coffee to see the unbelievable sunrise. The property is in pristine condition with tropical flora all over. Room was clean and met all of our needs on the trip. Enjoyed the Tiki bar on several occasions by the pool. No doubt that when we return to Kauai this will be the only place we consider for our stay. Thanks to all at the Aston Islander for making this an unforgettable anniversary getaway.

clmurphy20 (Walnut Creek, California) 08/30/2019

My sister and I really enjoyed our stay at Aston Islander on the Beach. It's a modestly decorated hotel very conveniently located a short drive from the airport. We were able to drive anywhere on the island in less than an hour. Our room had a beautiful ocean view with a small balcony where we enjoyed morning Kauai coffee (provided in the room). There is a small, very clean pool and hot tub, and a pool bar with friendly bartenders and local patrons who are all happy to give you tips on seeing the island. The front desk staff always greeted you with a smile and asked about your day's adventures. The room was very comfortable with mini fridge, Keurig coffee maker, and microwave. There was even kitchenware to cook small meals in the microwave or at the pool's gas grills. The hotel is located very conveniently next to a small shopping center within walking distance but still felt very tucked away next to the ocean--not like a strip mall hotel. I plan to stay here again and would highly recommend the Aston!

Kathy S (Livonia, Michigan) 10/22/2019

Traveled to Maui got our Anniversary and stayed at Aston Kaanapali shores for a week. The condo was spacious and clean. Had a wonderful experience Freon check in to check out. Everyone was friendly and helpful. The grounds and pool area were clean and beautiful. They gave us a box of chocolate covered macadamia nuts and a bottle of wine in check in. The room was on the ninth floor with a spacious balcony and a great view of the ocean. The furniture was somewhat dated but clean and a comfortable bed. Restaurant on site was good. Only drawback was a small beach area but it was still good for swimming. Would defiantly stay there again.

reneeh388 (Salt Lake City, Utah) 10/21/2019

I enjoyed this hotel. The staff was responsive. The maintenance had to be called because the AC wasn’t working properly. I was given a fan until it cooled back down. It was near the beach walking trail. The pools were lovely. There were coin operated washers and dryers available. I would definitely stay here again.

8359kathys (Holt, Michigan) 10/17/2019

This resort was so beautiful! The grounds are like being in a tropical garden. They have 2 pools and the main pool has a waterfall and areas where Water spirts out of little fountains. The smaller pool connects to the restaurant where you can sit around fire tables in the evening with your drinks and the restaurant has very good food. We stayed in a one bedroom condo with an ocean view on the 6th floor. Living room Kitchen and dining areas were very nice. Comfortable sectional sofa that had a sofa bed if needed. Granite kitchen counters. Everything you’d need to cook and serve in the cupboards. The bedroom had nice space with a king size bed lots of drawers and closet space and a TV in the bedroom. Safe also in the closet to keep your special things locked up. The bathroom had lots of space granite counter, lots of drawers in the vanity and closet for extra storage. My only complaint with the whole place was the bathroom ceiling. It was an old paneled lighting and there was not enough light around the mirror to see real well. There was also a washer and dryer! Very nice place all around. I will definitely be back. All staff were wonderful and helpful.

CarwynP1 (Sydney, Australia) 10/16/2019

We recently spent 5 nights at Aston Kaanapali Shores. At came at the end of three big weeks travelling around mainland USA. My plan for Maui was to relax before heading home and going back to work. This hotel provided me with exactly what I was looking for. A well equipped 2 x bedroom apartment with plenty of room, a deck to sit at and read that over looked the ocean and the pool, it's own kitchen, a restaurant and close proximity to other shops and restaurants which were all a close drive away. The whole place was immaculately maintained. I would definitely recommend this place to those that are looking for a place to chill and recharge the batteries.

Dianejo123 (Buffalo, New York) 10/16/2019

My husband and I spent 5 nights at the Aston Kaanapali Shores in mid-Sept for our 10th anniversary (we stayed a full week on our honeymoon in 2009). We bought an excellent package that included a king hotel room, compact rental car and breakfast everyday. Upon arrival, we were greeted by pleasant, helpful and wonderful staff at the front desk. We mentioned that we were on our anniversary trip and that we were previous guests at the hotel. She promptly let us know that she would be upgrading our room to a 1 bedroom condo. She also gave us a $50 restaurant credit to be used during our stay. After going over the resort, she let us know our room was ready and offered bellman assistance with our bags. When we got to our room, which overlooked the garden, we were happy with the location (2nd floor). The room was a little dated (mid-90's) but it was clean, tidy and had everything we needed. The resort fee ($20) covers the coffee in the room and the toiletries (Hawaiian Tropic Brand). The bed was not comfortable at all - the mattress needs to be replaced. On our 4th day there the bathroom sink would not drain, my husband called maintenance and they were there within 30 minutes to fix the problem. Other than the dated room and the uncomfortable mattress our stay in the room as wonderful. The hotel is a fantastic value for your money.

Marion W (Seattle, Washington) 10/20/2019

we had stayed here before quite a few years ago and liked it because of free and shaded parking, terrific and private lanai's, outstanding unobstructed views of Molokai and Lanai. You couldn't be closer to the edge of the water if you tried. This time we had brought a friend and rented a 2 bedroom, 2 bath unit on the top floor with an immense lanai. The interior wasn't 5 stars, however, it had everything we needed and we enjoyed excellent service. The hairdryer went kaput, we needed a kettle, etc. and they came right up to get us what we asked for. Can't say that I liked the carpet in the living room and bedroom but it was a spacious unit that included a washer/dryer and even a bidet in the bathroom. The kitchen was relatively well equipped although the toaster needed to be replaced, especially since it had only 2 slots and was very slow. Whenever they renovate they should raise the bathroom sink counters and consider having a large sink with 2 faucets. The crashing of the waves drowns out most people noises which is pretty awesome. While we were there for 10 days it was very hot and not possible to enjoy the lanai except early in the morning and during sunset. There is no light on the lanai. The foyer has really no air conditioning and it gets hot. You get a variety of coupons and a code to get you through a gate that allows you to enter the tremendous board walk that you can enjoy all the way to the Sheraton and beyond. There a mostly mangroves between the walk way and beach with the occasional opening to the beach. Take your pick where you prefer to be. This walk allows you access to all the hotel restaurants along Kaanapali Beach, etc. - Dukes happened to be the closest one to our condo. A little walk takes you across the street to a small shopping mall where you can buy your groceries, etc. Don't bother shopping around for lower prices. All charge about the same and the prices are high - probably much higher than what you're used to. The 2nd bedroom faced east and did not have a water view and was notoriously too hot even with the A/C and fan running. We discovered that the windows could not be opened because the crank handles were removed (how can that be legal?) to allow room for the sliding shutters. Beyond that we were surprised that towels (very good quality) and the bedding were being exchanged daily. Even most hotels don't do that and as an environmentalist I would have preferred to have a choice. The pool area is kind of small but since I don't go into the water anyway it didn't matter to me .. or us. However, all in all we are in agreement that we would stay here again.

steven a 10/20/2019

Have stayed and will continue to always stay at this condo when in Maui! Our home away from home in Maui. From the moment you are greeted by the friendly staff and you open the door to your room you will feel the Aloha. And when you open the door and see the view, hear the sounds and feel the ocean breeze, you will feel the magic of Maui. Very few resorts offer views like the Mahana. The Sunsets, Rainbows, Waves, Beach, Turtles and Whales are right in front of you...We have stayed at many places but the Mahana view is sensory overload in a great way. The condos are well accommodated and well appointed. After a day of activities or the beach and you go back to your room unlike many other properties you never really leave the view and ocean, it lies before you at your room. You can cook in or use the great barbecue area. Restaurants, a food truck court, and full grocery store all with in a short walking distance. A beach and walking/running path that is incredible lie at the foot of the complex. All this not at the price of high priced hotels. Friends and family I have referred also will never stay elsewhere. Thank You again Karen, Greg and Brian for a great vacation. Aloha and Mahalo

vinobarolo (San Jose, California) 10/14/2019

This condo complex is right on the water. Every unit offers amazing views of the ocean and islands. It was wonderful to be able to hear the waves crashing while we slept. There was a full kitchen stocked with everything we needed to make breakfast and dinner. Several times during our stay we walked down a couple hundred feet to Duke's for happy hour and listened to live music and watched the sunset. The complex is very well maintained. I love that it is quiet especially compared to other resorts that appeal mostly to families with small children. Front staff is friendly and very helpful. We were able to book activities directly with the concierge which saved us both time and money. The Mahana is now our favorite place to stay when in Maui!

145shawna (Agoura Hills, California) 10/13/2019

This place deserves every-bit of a 4 star rating. The only reason I cannot give it a 5 is because the bed in our studio was a bit noisy, let’s say comfortable, but on the less expensive side! The rooms are as advertised, facing the beautiful and aqua color water and nightly unobstructed sunsets. This was by far the best reason to be at this resort. The staff were all nice and always present to assist. We had daily room service and access to the small but very refreshing swimming pool. The best part was also to walk out and be able to immediately swim or snorkel at the ocean. Or just sit at your shaded balcony and watch others do the same. Very little traffic ships, paddlers, or generally speaking anyone in your view. The excursions were also well supported here and you really didn’t have to work hard or venture far to get the deals that suits your plans. We also saw a number of guest grill out by the pool or in front near the parking lot. As there are no restaurants at the resort. But you can literally walk 5 minutes to Duke’s for dinner, breakfast, or happy hour. Or tot he food truck center nearby with dozens of variety all served next to one another. Or shop Times grocery. This was an excellent week long vacation at this location and makes us feel we want to come back. I can go on and on but we were very pleased with out choice and money for the value received.

Adventure08691636296 10/01/2019

We were delighted by how beautifully decorated and well-stocked this lovely condo was. From the granite kitchen counters to the Oriental rug and realistic sea turtle sculpture in the living room to the master bath with the huge stone shower and all the supplies---hair dryer, curling iron, make-up mirror. The sound of the waves beneath the lanai that you can reach from both the master bedroom and living room soothed, and you can watch the sun sink below the waves between Molokai and Lanai as you eat dinner. There were two TV flat screen TVs, and a wonderful collection of books, including everything from the history of the island to identifying the flora and fauna to one of my all-time favorites books, Montgomery’s Soul of an Octopus. The AC worked great to cool the place down while we were away snorkeling at Black Rock or Napilli Bay during the day, and the blackout curtains were great for sleeping in. The kitchen had everything—spices, different types of wine glasses, sharp cutting knives, paper towels, aluminum foil—you name it. There were also plenty of fluffy white bath towels and beach towels---all of which could be easily washed in the washer and dryer in the unit. The tropical floral arrangements looked real, and added just that extra touch. It was romantic perfection, and I don’t get the people who complain about the palm tree outside the living room window. The tree provided a stunning tropical foreground to the sea, waves and islands behind it. We plan to come back!

Derbalmcdillett 10/05/2019

We booked a garden view room and when we checked we were very disappointed in the room. The room was very tired and the mattress was needing replacement yet clean. We went to the front desk and spoke with Dennis the manager about finding us another room. Dennis told us there was nothing available that night but he would work on it for us and to come back tomorrow. We returned the next morning and were told they have a newly renovated room and upgraded us to an ocean view! They offered to move all of our food and luggage and the room was beautiful. Based on the desire of Dennis and his team to make our stay enjoyable, we would stay again and appreciate the great service we received. Thanks Dennis!

MarilynTravelBug (San Diego, California) 10/04/2019

The resort itself has large (but out-dated rooms) and a nice mid-week Happy Hour. It is located in South Kihei, not far from good snorkeling areas in Wailea and Makena. I had called a week before check-in and asked for a room with a partial ocean view, and even when we checked in I was told I might get to change rooms the next day - but it never happened. I don't think RCI guests get the "good" rooms with a partial view of the ocean even if there are rooms available for owners or Aston renters. I was also surprised to pay a $90 fee for utilities and taxes upon check-out.

Verna L 09/29/2019

Maui Hill is very clean. The grounds are beautiful and very well manicured. We had a 2 bedroom unit and it was very spacious. We stayed a week and on the 4th. day they came in and made our beds and gave us clean towels. Thank you to all the staff at Maui Hill. We had a great time in Maui.

dtauer (Prior Lake, MN) 09/27/2019

We split half our stay on Kauai and the second half was on Maui. After a not fully satisfactory stay in Kauai, we were hoping for an improvement for the rest of our trip. The Maui Hill not only met our expectations, but far succeeded them. The room we were assigned was fabulous and everyone we dealt with was very friendly and helpful. While we were there we saw trimming and maintenance activities nearly every day which I think shows the care and pride in maintaining this resort. We had a couple of questions, and think we were working with an employee with less experience. However, she listened to our questions, and when she didn't know the answer she was polite and double-checked with someone else. I would much prefer this to other experiences at resorts when if they don't know the answer they make it up. We all know how frustrating it can be when basing your vacation plans on wrong information. When we arrived we had a couple of gifts on the table with a card from the General Manager. I sent him an email thanking him and his staff for a great room and the gifts, and before I ever got up the next morning he had returned the email thanking us for our business and spending time there. Dennis and his team really show pride in this location. I hate to say anything negative because we are so completely satisfied, but some of the units are up a couple of flights of stairs. Keep this in mind if bringing your luggage up stairs will be an issue for you. We have now visited all 4 of the major Hawaiian islands and think Maui is our favorite. Much of that is based on our recent stay at the Maui Hill.

Matthew M (Eastvale, California) 09/06/2019

We had exchanged our timeshare week through RCI for this resort four months in advance to our vacation in Maui. After reading all the reviews, our expectations were high. Sadly, the reality was so much more different. The check-in process was relatively quick and efficient. Our room didn't have any view except just the parking lot or a driveway in the back lanai. No views of the ocean. The resort is very old and very outdated. No digital room keys that you would expect at these types of vacation resorts. The air conditioner is very loud and we had a hard time sleeping. We found a dead roach in a pan, none of the dishes were washed, and the lanai furniture had a thick amount of dust like it wasn't cleaned for several months. We also had issues with the refrigerator where one panel had completely collapsed. We contacted the main office and they sent a maintenance guy very quickly. However, this guy was very rude and irritable. I don't know if he was having a bad day or not, but he was definitely annoyed about having to fix it. The room layout is very strange with four large doors leading to the backyard lanai and the bedroom ceiling is too low with a fan over the bed. I do not recommend this resort for anyone traveling with children. There are too many steps both leading too and inside the rooms that can be dangerous. There is a narrow opening with steps between the dining area and the living room with a metal bar that we bumped into several times causing several bruises. The location of the resort is not close to the beach and you will have to walk or drive at least 1/2 mile to the nearest beach park. The pool area is nice, but access is through the main office. However, the refreshments stand had to be fumigated one day during our stay. There is no gym on-site for this resort. Only a pool, hot tub, tennis court and shuffle board. We've felt that this resort is nickel-and-diming you for any convenience. They have a daily fee for using the in-room safe and charged us $40 fee for utilities for a one week stay. Not including the daily timeshare tax fee, which is the norm these days, this resort has excessive fees if you check-out late. So make sure you check out by 11:00 am!

Bruce K 10/10/2019

Great price.Close to eateries and awesome farmers market . Room was average , clean ,no air conditioning,kitchen fan hits cabinet door when open. Close to island activities, beach, snorkeling etc. Would probably stay here again. It meet our needs.

Storyteller737311 10/08/2019

Great place. Condo 424 has been upgrade with nice finishes. Entire complex could use some upgrading such as a deeper pool, nicer corridors and elevators. Pool restrooms looked like something from an elementary school. Staff at front desk not so friendly and not very knowledgable about bus routes. Close to the ocean and some shops. Corridor had ligtlhts that shown into the bedroom, made for disturbed sleeping. Would stay here again if we could get the same type if upgraded room that faced more of the ocean and less of the large magnolia tree that blocked part of our ocean view. All in all it was relaxing. Jeff, the manager of the unit we stayed in was AWESOME.

Footprints547909 09/25/2019

We’ve stayed here 4 times. The first 3 were great. Last one not so much. Our room was booked with castle resorts and was the crappiest room we’ve ever seen. Stained carpet, ceiling fans that had no speed and the bed was horrible! In the past with private condos you get beach chairs, umbrella and an ice chest. This unit had none. Not even salt and pepper in the kitchen. We love this location, the grounds are immaculate, pool is great and the ocean is right there but we will not be booking with castle resorts ever again the private condos are so much nicer

BrazilNut59 (Oakdale, California) 08/28/2019

We have been to the Paki several times , as we really like this building even if it is older and the location. Love the ocean right out the back door....and other amenities. What you must know is... **The Manager Promise and staff Eseta, are wonderful, caring people, who’s hands are sometimes tied —because when you book you will find that there are.... Multiple owners and all owners are Not created equal. Room #104 owner should be ashamed of the pathetic king bed they provide. We have several Airbnb’s and would never think of having such an awful old mattress for our guests! This unit is hot beyond belief in August. Decent insulated curtains would be the least they could do? the mini kitchen is updated and cute BUT like an after-thought, closet-like in size. There were NO pictures of this unit -#104 in any of the online sites. Super small living room BUT a gigantic closet in the master. We booked a 1227 sf unit and IF this unit is that size, much of it is wasted in the master closet! The *tiny living room is Crowded with 4 people. 5? 6? Impossible. The ocean view was very nice. Sadly, the above issues overshadowed this. We love the staff and enjoy many of the other rooms/condos. Different units had a breeze or shade so you really can be ok during the hottest times with fans. Advise to book online and click: select individual unit.

betty m 08/20/2019

This hotel has no air conditioning. They charge you a cleaning fee that is not refundable. The room was not clean when I arrived. do not supply you clean towels . You have to pay a fee or wash them yourself. No complimentary breakfast. No coffee . The only plus's was I had ocean view.

lexijbella (Chino, California) 06/30/2019

I booked this trip through Costco, so I expected a nice resort. What I got instead was a completely outdated run down resort. The first night I turned on the lights on the restroom only to find cockroaches crawling around. I wasn't able to use the bathtub because the paint was peeling off. I found other people's trash inside the kitchen cabinet. There was old fake floral arrangements that were placed throughout the room, that were very dusty and dirty. The patio outside was dirty and dusty, with bird poop all over the patio furniture. On top of what you pay to stay there, the day you check in they charge you $150 cleaning fee along with 10% gratuity added on each day, and yet no one came to clean the entire time we were there. I ended up leaving early and booking a room at the Hilton across the street. Payed more than expected on this trip, never again will I stay at this resort, big mistake on my part for not doing my research and trusting Costco.

glendq (Kelowna, Canada) 06/04/2019

we enjoyed a very nice week here and liked the beaches nearby. the room was large enough for 6 of us in this condo. there was plenty to do nearby. the surrounding grouds were beautiful. the pool was clean and not too busy. really enjoyed it.

yes2travel (Atlanta, Georgia) 11/26/2018

I must begin by giving high marks to the Aston desk staff. Jenny Tolentino knows her business and how to make customers happy. I spoke with her before and during my stay and she went over the top to make things wonderful. If you stay here through an Aston booking don't hesitate to ask for her assistance if needed. You will not be disappointed. Our unit was a 2BR Garden View. The unit size was terrific and the balcony out of this world wonderful. The unit itself is privately owned and was very dated. There were patch marks on the walls, worn out cabinets and a general "1970's" type furnishings, sinks etc. The kitchen appliances and furnishings definitely need replacing and from something more upscale than Wal-Mart. Regardless of the shabby room disappointment we had a lovely time and will definitely return to the resort in the future. (Albeit requesting a different room.) The pool and grounds are fantastic. The tennis courts very well maintained. It is lushly landscaped and very quiet. Access to Waikoloa restaurants is easy and the nearby hiking trails wonderful. Wish I was there right now!!

Janie4359 (Round Rock, Texas) 09/26/2018

This is a lovely, gated community and the Aston management property employees were extremely friendly and helpful. Hailey was very nice and helpful with our check-in process. There's even a free movie rental box in their office to take some movies to your unit. We got lucky and were placed in a Villa (#18). Villas are grouped 4 together; 2 upstairs units and 2 main level. We scored an upstairs villa that had nice furnishings. Since these are privately owned properties, each unit will be different. The villas have a carport for one car for each villa. 2 separate carports for the building of 4 villas. If you can be lucky enough to get placed in a villa, you will have an ocean view overlooking the golf course. The lanai was very large with a table for 6, a couch and even had access from the Master bedroom as well as the 2nd bedroom. Each night we were treated to a beautiful sunset. This was a 2 bedroom, 2 1/2 bath condo. The extra 1/2 bath came in real handy with 4 of us getting ready. Both bathrooms were large with the master having a large, 2 headed shower and the other bathroom having a garden tub and lovely shower. Both bathrooms were double vanities. There's a safe in the master closet. You are close the the Kings Shops and Queens Marketplace as well as the Blue Hawaiian Helicopters. The only minor issue was some pesky sugar ants which the management company were quick to come and spray. Central air so it was very comfortable. We will definitely return here on our next visit.

Redoak1977 (Jamestown, Pennsylvania) 09/16/2018

We spent a week at the Shores. It was clean, roomy, and comfortable. A wonderful condo with beautiful grounds. The staff was very helpfull and friendly. If you are going to be on the Big Island, I highly recommend staying at the Shores.

MeowingKitty (Victoria, Canada) 10/19/2019

Customer service was top notch, and better than we've had in some 5 diamond properties. Girl on bell desk was at the car instantly when we arrived to help. Mary on the desk was the consummate host, and as mentioned - some 5 diamond places could take a lesson from their team. Had a 30th floor with 2 bedrooms. Lots of room for the family. Fantastic to have the kitchen with 3 toddlers. Air conditioners work well, but temperatures fluctuated.

Guide819006 (Vancouver, Canada) 10/14/2019

We love staying here for so many reasons: the super friendly and welcoming team, a great location - while it's busy at ground level there's a great escape upstairs to a wonderful and ever-changing view; excellent amenities.

vsnip (Aloha, Oregon) 10/14/2019

Great location for more than 2 adults. Convenient location with great views. Full kitchen a great asset. Kick back and relax watching surfers and keep track of Atlantis submarine's coming and going. Just like home only much less clutter and noise.

pipdouglas (New Zealand) 10/12/2019

Highly recommend, will return again, great service & location. Awesome staff. We were a family of six and heard good things prior to checking & we weren’t disappointed at all. We will tell out travel agent how great our accommodation was.

MaureenH_11 (Sechelt, Canada) 10/11/2019

We were met by the valet (free valet parking) and he helped us with our luggage and helped get the mobility scooter out of the rental car. We were shown to our beautiful room and the luggage arrived shortly after. What an amazing room with an incredible view! We had won the two nights' stay here but sure wish we could afford to stay for a month! The lanai is huge - we ate two breakfasts out there. The room is beautiful and the bed was comfortable. The kitchen has everything you need. The ice maker didn't work properly but they were helpful in trying to fix it.

CC_VancouverUSA (Vancouver, Washington) 10/17/2019

13 night Hawaii vacation with only 1 night in Waikiki. I wanted an oceanfront room but didn’t want to pay the price. I “settled” on the best room in this little gem among the giants! We loved it! Walking distance to everything, a great view, and swimming directly in front. Yes, the bathroom is very small, as well as the room, but if you are spending your vacation in your room, you are doing it wrong.

NickfromOz (Sydney Australia) 10/05/2019

It is a completely circular building with a balcony to each room , offering views of the city or Waikiki Beach priced accordingly. A word of warning if you want a specific view it should be clearly identified or you will end up with only half the view you want or none at all. The rooms are well maintained and comfortable. It's a little pricey, as is the resort fee for probably the oldest hotel on the beach front. It has a restaurant onsite but be prepared for a long queues/wait for service. There are other restaurants nearby but a little difficult to locate as there is some major renovations, revamping and town planning going on in the area. There is parking at the hotel however its an extra charge, extremely limited and very tight parking spots especially for large cars. .

AlfredoO682 (Monterrey) 09/27/2019

We stayed in Aston Waikiki Circle Hotel for 8 nights. The hotel provides a small safe. We were careful to put our valuables such as smartphones, laptops and headphones in there. Since we rented a car and we had a chance to buy our groceries from the groceries stores such as Walmart and we kept the food, beers in the fridge and the other stuff such as bread and sweets on the desk at plain sight. One day we bought two six pack of beers, bread and ham to make some sandwiches. That same night we drank 10 beers. Next day, September 18th, we all went to hang out and travel around Oahu, when we got back we noticed that the two remaining beers, a bottle of water and a bread were missing. We didn't want to report because we were afraid that if the same person knew that we had reported her she would steal us even more. Then next day, September 19th, more things were stolen. For example, one women underwear which was a surprising for us, we never imagined someone would want to steal something like that also since we brought first aid box with some medicines one box of medicine for flu was also stolen. This bad experience had never happened to us before. We weren't expecting this to happen in a place that is considered safe as Oahu. People like this shouldn't be working as a room service because people cannot store all their belongings in a small safe. We don't put food and drinks in the fridge so that room service can get whatever they want. This needs to be investigated because there is a thief in there that has key to access all the rooms.

Dee2469 (South Australia) 09/27/2019

We recently stayed here for our second trip to Waikiki and sought out a beachfront hotel with a balcony. As far as room prices go this would have to be just about the best value for money you will find for that combination. We had an ocean front room and the view from the balcony was amazing. So relaxing every day just watching the sunset, before going to dinner at one of the many eating places nearby. The room was small but not tiny and certainly manageable for two people. I think they all have two double beds and perhaps one queen size might be better but it didn't bother us. The staff were extremely friendly and helpful when we arrived and were very accomodating in getting us to our room as soon as they could, which was much earlier than the check in time of 3pm. The hotel is on the street, not on the beach, so there is quite a lot of noise and if you are a light sleeper this might be a problem for you. We were on the 10th floor and it was still quite noticeable, however the air. conditioner was a good 'white noise' provider and we didn't have any issues. We loved our stay here and would be very happy to stay here again.

Jon R (Hollywood, Florida) 09/27/2019

My wife and I arrived very early (12:30) to our checkin which was supposed to be at 3:00. Luckily Kamaki at the front desk was able to get us in the room and upgraded us for an extra $40 from standard 2nd floor no view to ocean view 9th floor. It was SO worth it! We didn’t even realize when we reserved initially that this hotel was right on the beach, arguably the best location on the island! The room was nice, modern, and clean, with our own private balcony. We absolutely loved it and we highly recommend trying to get an ocean view a few floors above ground level! Thank you Kamaki for your service!

mm0ns (Indianapolis, Indiana) 10/16/2019

I have to say the place is clean. We stayed here for the preference of having a kitchen. But My adult daughter had to sleep in the sofa bed and it was very uncomfortable. They charge extra for parking. It is operated more as an apartment complex than a hotel, so if you are looking for any level of service this is not the place to stay.

Sightseer68187529369 10/09/2019

I'll be definately going back, we found it handy with the buses travelling past the front door, Waikiki is also at your front door. Diamond head is just near by and our room over looked it. All the restuarants are close with our favourite Lulu's underneath our own building.

Mary718718 (Blandon, Pennsylvania) 09/18/2019

The one bedroom unit on the 36th that we had was a little rundown, but clean enough. Faced the windward side of the island making for some gorgeous sunrises. Comfortable bed. Spent a lot of time on the lanai. Figuring out parking is a bit challenging and some of the staff couldn’t be less helpful. Two VERY long blocks from the beach.

jdcampbell30 09/16/2019

If I could give a minus for this hotel I would! From the moment we arrived it was terrible! We called in the morning to ask about checking in a little early as we had a tour at 4pm - we arrived at 2.30pm, finally at 3.30pm we were given a key to use the pool showers - key didn’t work! When we did get to our floor we realised we had been booked into a floor with extensive water damage to the point that the drying equipment was still there, there were no skirting boards, we had mould in our room, the bathroom floor was gurgling with water, the sheets had holes & marks on them & it was generally dirty! Staff were not helpful but after quite a discussion we were “upgraded” to a high less wet slightly less dirty room! The smoke alarms had no batteries in them & the elevators made terrible banging noises! The smell of the place was mould scent! I would never stay here again!

Teachingmom1 09/11/2019

The place is fine. Old and holes in most of the furniture. But, watch out for the staff! They barely tolerate you there. From not being allowed to stop on a floor because a staff member won't let you to hearing the parking attendant scream at people who don't speak English. Also, the power went out twice and they finally changed our room.

MargaretK576 (Bassano, Canada) 08/11/2019

My daughter and stayed at the Colony Villas in August. This is not a hotel but indivudual condos. There is no restaurants or bars on the property but it is a great place to stay. We had a large, well appointed 2 story, 2 bedroom, 2 bath condo. The master bedroom is upstairs and well appointed with a walkin closet. The bed was comfortable. The downstairs had a well appointed kitchen with a dining and sitting area. The second bedroom had 2 single beds and a cot in it. We were situated very close to the family pool. It is peaceful. The resort is gated. The grounds are wonderful. The only challenge is that you have to drive if you want to eat out. My experience being in a large group on this resort, is to go to Costco and get your food and drinks. By the time you get done with the day, you are ready to slow down for the evening. This place does have BBQ in the pool area and you need a key to get into the pool/BBQ area and a key to get out. All in all, I would recommend this resort to couplees with children or to anyone looking for peace and quiet.

joysclind (Wrightwood, California) 08/07/2019

My family stayed here for a week booked through AAA. Nice place but had some issues Pros - great location convenient access via rental car to area. Staff pleasant upon check in and phone calls were answered promptly. We had booked a one bedroom with sofa bed and since the condo didn’t have a sofa bed were given a second bedroom with two twins that worked great for my kids. My kids loved the pool. And hot tub. A lot ! 🏊‍♀️ Very close to our unit. Coffee and tea was provided daily with phone call requests as advertised. Cons - ANTS 🐜 in the upstairs bathroom. Called staff the next morning nothing was done that I am aware of as there were still ants the next night. Since our family was staying the following night at volcanos national park overnight I asked for the bugs to be treated. So came back on day 4 to an upstairs that smells of insecticide but not more ants. Cont open a window to ventilate due to heat outside and no upstairs fans. Turns out on day 6 the ants reappeared in the downstairs bathroom. 😵 Downstairs bathroom toilet occasionally runs - probably some slow leak internal (?) we saw nothing leaking external. Annoying but can deal with it. Upstairs bed hard as a rock. No mattress topper. Worst bed ever. Kids beds were fine. This condo only has AC that you cannot set below 74 and one fan in the main area so the bedrooms get very stuffy at night. I hope for future travelers they install ceiling fans or something in the bedrooms since you really can’t open the windows due to humidity and heat outside. No view to speak of just looking at other condos. No golf course view. We were in 1901 Parking sucks. Most spots are reserved and there was not a designated spot for our unit so we had to frequently park further away. No shuttle and most things are over a mile away or more so have to drive or taxi. Additional notes not good or bad just FYI - pool and bath towels and bedding were provided as was the daily coffee and newspaper on request. Plenty of dishes and and full kitchen. But no spices, condiments, etc. no day passes to the Hilton or other pools as other reviews had mentioned. No beach toys as other reviewers encountered. Not sure if we would return here. Kinda on the fence for us on that one

filalex17 (Boulogne-Billancourt, France) 07/15/2019

We really liked staying in this place for so many reasons : - great location: close to the beach, shopping centre, food court... & don’t miss the sunset at the lava lava beach club ! - nice, quiet (when we were there) and clean pools - spacious villa - excellent customer service : we had an issue with the AC in our first villa. I called the office, 20 minutes later an engineer was here. Unfortunately he wasn’t able to fix it, 15 minutes later the office called me back offering to relocate us in a bigger villa and they offer us a discount However small things made I don’t go with 5 stars: - cleaning : I am not the only complaining when I read the comments. The cleaning is really imperfect and must be improved : dirty towels, dirty floors (hairs, dust...). - equipment : understanding we are in a villa we can’t except to have everything but small thing like sponge, kitchen towel, salt & peppers... would be appreciated. - don’t forget it’s not a villa dedicated to be rent, this is someone’s house so you can have some pictures of them in the bedside table... quite strange sometimes... Hopefully they will improve these points, if they do this place would be a real nice place to stay !

Chautauquan (charlotte) 06/20/2019

This was a great area to visit. Our condo had a pool pass to the Hilton complete with a lagoon for snorkeling. The condo was well equipped and spacious. We frequent Hilton Head and it reminded us of a newer pacific version of HHI.

relouie (Tehachapi, California) 05/08/2019

We just got back from a week in Waikoloa and wished the unit was better. We booked our trip through Costco, hoping it would be a well maintained unit. We stayed in a 3 bedroom, Unit 605, and figured renting the larger one would mean it was a nicer one as well. I even called the office at Aston a couple times before we got there, to make sure we would have a cleaner unit, with one of my grand kids beginning to crawl. We checked in later in the day and within an hour of my granddaughter crawling on the living room carpet, her knees and feet were black from the dirty carpet. Based on many other reviews, we thought that beach gear, chairs and other items would be available for our use, but there was nothing in the unit like that. We went to sweep the tile floors and there was no broom. We decided to use the vacuum that was in a closet but the tank had been removed, so we couldn't use that either. There are also no dish towels or sponges, so make sure you bring your own.The garage, several kitchen cabinets and some of the closets were locked so we had to access to those. It appears the owners and property management company take very little care of this unit and Costco will be made aware of this. I hate writing bad reviews but I also want to protect others in the future. As far as the complex goes, it is very clean and the pools are well maintained. We did have to pay a cleaning fee, which is pretty ironic.

Misheel C 08/30/2019

I booked this hotel last minute, 5 days prior to stay via Hotels.com, then tried to cancel 4 days prior because of an emergency. They were "happy to cancel" but no refunds were allowed. On hotels.com, I could cancel but Ewa hotel would charge a penalty that was the same amount as my stay. I think that's a great business model, to then make the room available to "other guests who may need a place" so they can sell the room again. But I am not ever going to stay here for the unsympathetic and inflexible approach they have to making money.

Wandererz808 (Honolulu, Hawaii) 07/25/2019

I checked in here as me and a friend were going out for a night of drinks and did the responsible thing and got a room to avoid a DUI. So we checked in and out the door in 5 minutes. This morning when we woke up I found BLOOD ON THE WALL and a chair has a dent on it!! Like someone had a party before I checked in. I better not be charged for this as I reported this things. I was told housekeeping will be up.. No housekeeping ever came. I felt disgusted looking at blood on the wall and no one coming I showered in case there are more blood in the area. With having the feeling that this isn’t important to them I checked out and reported to the gentleman in the front. His excuse was “maybe they were waiting for you to check out” so to tell me you rather wait for someone to have contact with blood that can contain viruses that can survive 1 week outside of the body. Didn’t have the feeling they cared enough with my complaint as I wasn’t yelling and remain calm and respectful. Side note. Hotel runs out of parking quickly so be aware and get parking early. Room was nice and good. Except the main complaint above. Hotel is a bit hidden but value was great. Great place for the price but customer service isn’t their strong ability.

Mitchhawaii (Kealakekua, Hawaii) 07/25/2019

This is one of the better budget hotels. It is also an older property but the amenities, especially for Kamaaina's makes It a great deal. The staff is extremely helpful and friendly, and you bet I'll be staying here again, versus Pagoda or Ambassador Hotel. I stayed her for 6 nights for work, so needed parking. The day I checked in, parking was sold out, so they recommended the zoo which is close by. My room had a comfortable bed, and room was clean. Shower was clean, and water hot. AC cool, no problems at all. My only complaint is one elevator, but it is an older hotel. Kamaaina use their website for specials because it is an Aston Hotel property. The person I interacted with the most is Justin at the front desk, who was very friendly and helpful. I read all of the reviews on another review site, and it's like people pay cheap and expect high class. In this hotels case, you get way more then you pay for.

danatsuchitori (Honolulu, Hawaii) 06/07/2019

This may not be a high-end resort like the Hyatt Regency Waikiki Beach, but their staff, especially hotel manager, Maryknoll, made sure my requests were followed through. Upon my arrival, I had no complications whatsoever like I had at Hyatt Regency Waikiki Beach. My room with a king bed was ready on a high floor at the end off the hall, just as I requested with hotel manager, Maryknoll, day before my arrival. Upon my checkout at 12noon, hotel manager, Maryknoll, sincerely apologized for no late checkouts, because of a group arrival, and extended her arm with her business card and said if you need anything else, please don’t hesitate to call me. Overall, this hotel may not be a high-end resort like Hyatt Regency Waikiki Beach, but their staff and manager just know how accommodate their guests needs without complications.

Nomadgirl1946 (Batehaven, Australia) 05/31/2019

Staying here beginning and end of May to break the trip between Australia and the US and Canada and return to Australia we found the motel handy to the shops and Waikiki Beach and surrounds. First stay found us in a clean and comfortable room with lanai. Staff friendly. However, lift was broken for 1 day which meant carrying our bags up 4 flights of stairs. Return visit we were placed in a very small room adjacent to lift - part of an adjoining suite I assume as there was a locked door in room and we could hear the voices and TV of next room. Felt very uncomfortable with little walking space and one partner had to get out of bed by climbing to the end of bed as it was against the wall. Tap on bathroom basin faulty and we worried we might be held accountable if it completely failed. Not acceptable. We requested another room and the staff obliged. Our biggest problem was the $15.00 per day service fee which includes US Today (overseas visitors have no topical interest in this paper), water in the foyer (why would you bother sitting in a small foyer to drink water), replenish coffee in room daily (this is normally a part of motel service and the coffee sachets only allow for 2 cups a day), shuttle to Ala Moana shops which one would only use once in a short stay of 3 days and local phone calls which most US motels provide as a part of room costing. This fee also allows for Internet access and in room safe which most motels provide free of charge anyway and additional inclusions (whatever that means). One has to pay this fee but in my opinion it is a form of "made up greed" for more money. An old motel but clean and tidy overall.

SusanPerth (Perth, Australia) 10/21/2019

This hotel has been renovated since our last stay. Maintenance could be an issue as carpets are already grubby and the wooden furniture is chipped. Rooms are spacious and all have a large balcony. Be sure to take a room with an ocean view, above the 7th floor. Rooms have a kitchen with full fridge, microwave, large oven and hot plates and a lounge area. The hotel is very popular with family groups. Breakfast isn’t included, however there is a restaurant, cafe and small store with gifts and basic grocery items site. The Hilton Hotel next door offers other options. The hotel charges an additional resort fee of $25/day. It doesn’t include anything that you wouldn’t expect from a hotel other than free hire of dvds. There is a coin operated laundry on each floor. A bus stop outside the hotel appears to service a number of local tourist operators.

AlbatrossGolf 10/20/2019

Beautiful hotel, great location, amazing "studio-apartment" type rooms, and a friendly staff...no place better than the Ilikai for an Oahu trip. Near the Hawaiian Village therefore has agreat view of the Fireworks on Friday. Cinnamon's has the best pancakes too! Try and eat a 4 stack, I dare you!

FellowTraveler231208 10/19/2019

As a Disabled guest I was harassed in pool by a resident. This resident is well known for harassing guests, including children on vacation who should be making wonderful memories, “enforcing” rules regarding where people should or should not be that simply do not exist. This resident clearly needs a private pool with no other users. This couples behavior is well known to everyone at the pool yet somehow is tolerated by management. After a particularly upsetting exchange and being physically run into in the water by her husband who “does not look up while doing laps”. I was rudely told to move from a space where I had been peacefully floating near the wheelchair lift that was not designated for lap swimming at that time of day. I brought the matter to management who seemed to care sincerely. Sadly, his effort to speak to these residents regarding their behavior in the pool, which is shared by visitors and residents, only heightened the harassment. I was assured a safe last visit to the pool on the final day of my stay. Instead, this resident was allowed back. She spent her time staring at me with daggers in her eyes, spoke with other residents in multiple sessions causing groups of people to stare at me at a time, and created a hostile environment for myself and my traveling companion. It was an egregious and painful experience as even physically getting to the pool was a struggle. Further,I was physically harassed and my personal space violated while in my wheelchair outside the pool. As well meaning the manager was he teed up a targeted attack and allowed an unsafe and despicable targeting of a person who is disabled. May God have mercy on this woman should she lose her mobility one day. After many years of visiting this property I do not expect to return. Visitors: be aware that some residents are unkind and do not share common facilities with courtesy or aloha.

gro05 (Sydney, Australia) 10/13/2019

12 nights booked here.... not by any means first time to Waikiki, first to Ilikai. We fortunately able to book early checkin, apt 1336 .. which was great considering 0600 arrival at HNL. First impression... a bit dated! Kitchen was well equipped and bathroom was adequate. Locale great. Our view was over lagoon, so we had a great view of fireworks. I will admit I found the bright lights from the Hilton a night, a bit much.. closing blinds minimal effect. I think I would prefer marina view next time. Our bedroom (twin) and lounge area a different matter. I found the covering sheet on my bed had been stained/marked, which wasn’t immediately noticed as covered by decorative cloth. Our fake timber flooring had been repaired however it was very obvious and our lounge (was sofa lounge) was rather disgusting. It was badly marked and stained, it truly needed a good clean. We simply didn’t like to sit on it. Probably worse was the aircon. There were instructions not to go below 72f. Sorry, but that is a bit too warm to sleep thru! It was one of those noisy old style, at floor level. Totally ineffective and most definitely needs replacing. We noticed during the period other apartments better appointed, so this experience wouldn’t put us off staying here again. We just need to find out when renovated, hopefully we will pick better next time. I couldn’t recommend 1336 in its present state.

walters970 (Sydney, Australia) 10/09/2019

The staff our helpful, the suites clean and tastefully decorated. I had a kitchenette it was very niat and decked out with all dishes and utensils.Te view was spectacular and the walk to the lagoon for a swim was only 400 metres. I was very happy with my stay as it was 10 years ago that I first stayed at the illikai hotel.

SusanPerth (Perth, Australia) 10/21/2019

This hotel has been renovated since our last stay. Maintenance could be an issue as carpets are already grubby and the wooden furniture is chipped. Rooms are spacious and all have a large balcony. Be sure to take a room with an ocean view, above the 7th floor. Rooms have a kitchen with full fridge, microwave, large oven and hot plates and a lounge area. The hotel is very popular with family groups. Breakfast isn’t included, however there is a restaurant, cafe and small store with gifts and basic grocery items site. The Hilton Hotel next door offers other options. The hotel charges an additional resort fee of $25/day. It doesn’t include anything that you wouldn’t expect from a hotel other than free hire of dvds. There is a coin operated laundry on each floor. A bus stop outside the hotel appears to service a number of local tourist operators.

AlbatrossGolf 10/20/2019

Beautiful hotel, great location, amazing "studio-apartment" type rooms, and a friendly staff...no place better than the Ilikai for an Oahu trip. Near the Hawaiian Village therefore has agreat view of the Fireworks on Friday. Cinnamon's has the best pancakes too! Try and eat a 4 stack, I dare you!

FellowTraveler231208 10/19/2019

As a Disabled guest I was harassed in pool by a resident. This resident is well known for harassing guests, including children on vacation who should be making wonderful memories, “enforcing” rules regarding where people should or should not be that simply do not exist. This resident clearly needs a private pool with no other users. This couples behavior is well known to everyone at the pool yet somehow is tolerated by management. After a particularly upsetting exchange and being physically run into in the water by her husband who “does not look up while doing laps”. I was rudely told to move from a space where I had been peacefully floating near the wheelchair lift that was not designated for lap swimming at that time of day. I brought the matter to management who seemed to care sincerely. Sadly, his effort to speak to these residents regarding their behavior in the pool, which is shared by visitors and residents, only heightened the harassment. I was assured a safe last visit to the pool on the final day of my stay. Instead, this resident was allowed back. She spent her time staring at me with daggers in her eyes, spoke with other residents in multiple sessions causing groups of people to stare at me at a time, and created a hostile environment for myself and my traveling companion. It was an egregious and painful experience as even physically getting to the pool was a struggle. Further,I was physically harassed and my personal space violated while in my wheelchair outside the pool. As well meaning the manager was he teed up a targeted attack and allowed an unsafe and despicable targeting of a person who is disabled. May God have mercy on this woman should she lose her mobility one day. After many years of visiting this property I do not expect to return. Visitors: be aware that some residents are unkind and do not share common facilities with courtesy or aloha.

gro05 (Sydney, Australia) 10/13/2019

12 nights booked here.... not by any means first time to Waikiki, first to Ilikai. We fortunately able to book early checkin, apt 1336 .. which was great considering 0600 arrival at HNL. First impression... a bit dated! Kitchen was well equipped and bathroom was adequate. Locale great. Our view was over lagoon, so we had a great view of fireworks. I will admit I found the bright lights from the Hilton a night, a bit much.. closing blinds minimal effect. I think I would prefer marina view next time. Our bedroom (twin) and lounge area a different matter. I found the covering sheet on my bed had been stained/marked, which wasn’t immediately noticed as covered by decorative cloth. Our fake timber flooring had been repaired however it was very obvious and our lounge (was sofa lounge) was rather disgusting. It was badly marked and stained, it truly needed a good clean. We simply didn’t like to sit on it. Probably worse was the aircon. There were instructions not to go below 72f. Sorry, but that is a bit too warm to sleep thru! It was one of those noisy old style, at floor level. Totally ineffective and most definitely needs replacing. We noticed during the period other apartments better appointed, so this experience wouldn’t put us off staying here again. We just need to find out when renovated, hopefully we will pick better next time. I couldn’t recommend 1336 in its present state.

walters970 (Sydney, Australia) 10/09/2019

The staff our helpful, the suites clean and tastefully decorated. I had a kitchenette it was very niat and decked out with all dishes and utensils.Te view was spectacular and the walk to the lagoon for a swim was only 400 metres. I was very happy with my stay as it was 10 years ago that I first stayed at the illikai hotel.

CaligurlNAz 10/17/2019

The Luana Waikiki Hotel worked out great for our family of 4. I have older girls, so the couch was not the greatest, but the VIEW we had was worth it!! This hotel was our 2nd choice, but I am glad we ended up here! We did opt for the full kitchen suite. If we go again, I would say a kitchenette would suffice, as we only cooked breakfast one time. We were out exploring the island most of the days we were there. Even though we had to valet park each time, the valet attendants were all nice and helpful, shout out to Mr. James & Jesse! My daughter wanted me to mention alll of the employees and staff were very courteous, saying hello to us, asking if we needed anything on our way out. The Fish Hook Cafe was okay for grabbing quick pastries or lunch, but pricey. The food we did order all was tasty! The credit vouchers we received from the resort fee along with the promo we had received during booking allotted us enough credit for the cafe to grab a few meals/snacks for our days out on the island. Biggest downside to the Cafe was the limited hours, only open from 7a-2pm. Amenities: their pool area is a little small, but we never used it since the beach was only a 10 minute walk through the park. They did have a nice gym, but again, our exercise was out on the island lol. We did take advantage of the beach chairs, beach towels, and umbrella use for one of our excursions which is included in their resort fee. Traffic in this area was heavy for the most, but we were in a great spot.

peppabunny (Orange County, California) 10/11/2019

It’s an old hotel but the suite we booked and was upgraded to was spacious for the party of 5. Huge kitchen, 2 bedrooms and a washer and dryer were so convenient. We booked an ocean view room and was upgraded to a bigger 2 bedrooms instead of 1 but t no ocean view. The only person who was complaining about it was my mom. She wanted an ocean view room. She also always prefers newer hotels so she wouldn’t stop complaining about how old it was. I mean old windows, old AC, old washer and dryer . Z everything was old. But again spacious. We had maintenance workers come in few times while we were in the room to gain an access to our lanai where there was a hanging gondola thing was at - we didn’t mind it but it would definitely be a disturbance to some people... and it might concern some parents because it’s just hanging right above your head in the lanai. I didn’t let my toddler go to lanai. Tiny pool but our toddler loved it. It’s about 15 min walk to pretty much every popular spots like shopping centers and beaches. We were with seniors and a toddler so we Ubered a lot. The best thing about this hotel is that Fish Hook cafe downstairs. We got four vouchers for $40 off to use at the restaurant and their food was a bomb. I repeat - for the space and price we paid I think it was good but definitely an old hotel that needs serious upgrade. One of the hair dryers made a really loud sound I hesitated using it at night. You can’t tell the temperature on the old display panel. One window didn’t shut all the way.

MatthewNHFX (Halifax, Nova Scotia, Canada) 09/23/2019

I am thoroughly happy and enjoyed my stay at Luana! The staff was amazing and was very helpful in getting us whatever we needed! Although the room was a little antiquated, the beds were very comfortable and the rooms was spacious and the restaurant below the hotel was very affordable! We were given a $10 voucher for each day we stayed! The towel service in addition to a free DVD rental was another perk! I highly recommend this location for its excellent price, location, and service from the staff at Luana!

Kiwiintheus (Levin, New Zealand) 09/15/2019

I stayed for a week and appreciated the location, close to the beach and shopping. The room itself was average, the tile floors didn’t appear to get cleaned each day so were gritty underfoot, the shower was big but the shower hose was positioned so water went all over the floor and there wasn’t anywhere to put your products except balanced on the rails and no where for bar of soap.

kimevans69 (Beallsville, Ohio) 09/13/2019

We stayed 4 days at the Luana. Was going to give this hotel a solid 3 stars out of 5 but while waiting to be picked up by our transfer shuttle I decided I better use the restroom before getting on the shuttle. I was told that I must have a room key to use the restroom......this was 10 minutes after handing mine in. Due to poor customer service I can only give 2 stars. The pool closes at sunset!!! What hotel has these rules?? Had we known about this prior to booking we would have definitely passed. They also advertise that there is a bar, we never seen it open and the restaurant is only open for minimal hours in the morning. Very outdated. Not sure how they can charge a “Resort Fee”.....

dannygoya2012 (Honolulu, Hawaii) 10/12/2019

Convenient location in the heart of Maui about two miles from the airport and the central hub of any direction one would need to go to navigate Maui. It is across of it a shopping mall with food options and about three long blocks from Whole Foods. Check-in was easy, staff was helpful I got a room upgrade. The room was pretty basic, old but clean. There was a little mold on the shower head, but honestly rooms in Maui are incredibly expensive. You get your value here. So why the two-stars? I was not feeling well so I went to bed early. I get a call from the front desk at 10:30 asking if I was part of an insurance group that had a number of rooms at the hotel. I say no and go back to bed. That’s somewhat forgivable I guess. What is not is that I get a call five minutes later and asked the same question. I also want to add that I scheduled a wake up call and did not get it. Fortunately I woke up on my own and wasn’t late for my business appointment. You get what you pay for- but the hotel needs to address personnel issues.

TryingToKeepItReal 10/10/2019

This is one of our most liked hotels Not a lot of gleam and glitter, just a hotel that is open and welcoming. The front staff cheerful and ever so helpful! Rooms are clean and kept so by wonderfully attentive housekeepers. Sheryl Millano in particular became close friends with my wife and showed us the true meaning of Aloha by inviting us to join in her families activities. She has an open sincerity and positive spirit and a pleasure to meet her and her family. Seems like we will be friends for many years to come and if we hadn't purchased a condo we certainly would have booked all our stays at the Maui Beach Hotel. Oh, and there is nice clean pool on the second deck, street side! As pictured!

808_KellyMc (Honolulu, Hawaii) 10/10/2019

Room was clean. The double bed in the room was cramped but comfortable. The rooms were small but staff was polite. Easy location from the OGG airport. The hotel had a lot of youth sports staying there and the kids were a bit loud late and in the week hours of the morning. There are king bed units in the property apparently. Just make sure to ask. I did not eat at the restaurant so i cannot advise. Go to the Food trucks by the airport that are open for lunch and dinner - some really great values and excellent food there.Just google "Thai Mee Up" and it direct you to where the trucks are set up - really good food - i took the recommendation from a hotel guest to try the above named Thai place and $10 Veggie pad thai was an enormous portion!

nmalolo (Auckland, New Zealand) 10/01/2019

We stayed on the first floor and I don't know if all the rooms are the same. Walking in to the hallway to the room was so discussing, the musty smell was so outrageous. Fridge, coffee maker inoperable, we quickly left the room to go visit families, when we came back, we couldn't get into the room, both our keys wouldn't work, we had to go to the front desk every single time we step out of the room. I find it rude that they speak Phillipine in front of me, not knowing what they're saying everytime I come to activate my key, sorry. AC is so loud and outdated. I can't imagine this hotel still running, the location is great, close to places I needed to go. I just think that they need to renovate this place and I won't stay here again. I only spend 2 nights and left to stay at a real hotel, Courtyard by the airport.

AlohaHonolulu (Honolulu) 09/30/2019

We stayed two nights and we found the rooms average but CLEAN. The grounds are fine, the "ocean view" is really looking into the parking lot. The location is just fine for airport access and they have a bar and restaurant (of sorts) on site. No pool, no beach to speak of but you can walk along the water's edge behind the hotel. Again, clean rooms, A/C, small frig and easy parking and access to shopping center and restaurants.

Proteeus3 (Des Moines) 10/20/2019

For the first 3 days, we had no A/C because the batteries were low in the sliding door transmitters. This fooled the A/C into thinking that the sliding doors were open when they were closed. The maintenance man brought us a fan that he said was from the front desk. The older maintenance man replaced the batteries in the sliding door that did not have a cover on it. He left thinking that he had fixed it. We still had no A/C so I again called down to the desk to ask for maintenance. They never showed up when they had all day to fix it. The third night I called down for maintenance when we got in for the evening. They sent up a kid that started changing the same batteries in the sliding door transmitter that the other guy changed 2 nights before. He started arguing with me about how to fix it. He then changed the batteries in the transmitter on the hallway door. Even though the thermostat said Sliding Door Open when it wasn't. I asked why are you arguing with me just put new batteries in the other sliding door transmitter on the door that could be opened. He finally put a new set in it and it fixed the problem. The front desk then called up for the upright fan saying it was the front desks. When I went down there they had another fan running and was just lying to get the fan back. I was sitting on the bed when a mouse ran from the kitchen to behind the dresser. I called down to the front desk but he said they had no maintenance at night. The kid came up and dropped off an electric mouse trap. I ended up opening the outside door and taking the paddle off the wall. When I walked into the kitchen and he charged me up the paddle I gave him a Lacrosse shot across the kitchen and out the open door into the hall. The mousetrap was left with us but it caught no mice. The next night another mouse came running across the bedroom floor. I again opened the door to the hall and grabbed the paddle off the wall. I went after Mickey and he came running up the paddle as I power-moused him out in left-field out in the hallway. The maid leaves the door open in the daytime while she cleans and the mice just run in the rooms to their heart's content. We should have canceled our reservations when we came there and the first thing I saw was a rat running across the sidewalk by the rat trap when my wife walked down to see the beach. We had just come over from a comped 5-day shop at the Hyatt Regency. We then went onto the Ritz-Carton for a comped 2-day stay. When we went to check out they tried to charge us a price higher then what we were quoted when I made the reservation. When we checked in we were quoted an even lower price than the other one. The check-in girl wrote the quote on an adding machine print out. The manager working that day would not honor that price because it did not have the name of the girl working. I said well just look up who was working that day and check with her. She said she couldn't do that. She ended up going with the higher price that I had an email for. Even though I was quoted another price by their reservation desk when I shortened the stay to go over to the Ritz-Carlton. All of my phone calls are recorded so I had proof of them saying the price. She ended up charging me more than I was quoted after I shortened the stay by 2 days. We have been back to Maui twice and we no longer stay here instead we stay at a VRBO over in Kehei that is cheaper and so much newer. We walk out the sliding door to the pool 10' away. It comes with a washer and dryer in the room and no rodents.

kittensmeowmix 10/20/2019

Great beach front location. The room was very clean and large. The staff at The Castaway Restaurant were lovely as were those assisting us to check in and out. About at 10-15minute uber to Lahaina but lots of other restaurants within about a 20 minute walk.

Michael C (Bowie, Maryland) 10/19/2019

I am still not completely clear on the relationship of all of the units at this place with the property management firm. Many or most units don't get daily housekeeping service and you can't charge things at the restaurant, general store, or beach rental place to your room. I booked it through an online booking agent and my wife and I lucked out and ended up with a unit where we could. The first time I asked if we could charge a meal to our room, the server pulled out a list and there were not a whole lot of units on the list. The only thing I specified when I made the booking was that I wanted a unit with a king bed and an ocean view. We were also able to charge purchases made at the general store and beach equipment we rented to the room. Our unit was on the top (6th) floor of the Aloha Tower and had a pretty good view of the ocean. The unit has a dining table and a full kitchen with upgraded appliances, and upgraded countertops and faucets in the kitchen and bathroom. The only problem we had was with very tiny ants on the kitchen countertop. I had never seen ants this small. They looked like little tiny black dots running on the countertop. We did tell the front desk staff about it. They said they don't like to spray for them but would rather set traps. The problem didn't get bad enough that we felt the need to do so. However, this must be an island thing because we had the same problem in a condo we stayed at the following week in Kauai. Our unit was only a couple minute walk to the beach, which had very nice sand and was never crowded when we were there. A free trolley service comes by this resort and nearby resorts and stops at a small shopping center called Whaler's Village that has several restaurants and specialty shops. The encounters we had with the front desk staff was always very pleasant and they were very helpful.

funinsunfun 10/12/2019

A few positives about this property: nice and quiet ocean front, quiet pool, and a decent restaurant. Besides that, I would not recommend this location. It appears that several of the ‘rooms’ are actually independently owned and the hotel has ‘no control’ over these rooms. I recently booked a room in the hotel tower but after seeing the tiny room and the non-private balcony, I asked if there was any other rooms available. They told me there was a room in the dolphin building which was steps from the pool and beach, but the room itself was an outdated, dirty, and bare bones version of what the online photos look like. I did take the upgrade, but with an added $40/night charge. For that rate, there are far better resorts on West Maui. In addition, the front desk staff did not have the Aloha spirit. They were very rude during the whole check in process and seemed bothered when you would try to exchange towels. The complete opposite of what you receive anywhere else in Hawaii. The best example of their rudeness: I asked the front desk if I can rent snorkeling gear, she said ‘NO! like we explained at check in and like it says on this card, you need to go to the beachfront hut’. The thing, it was not explained at check-in, I never got the card, and the answer is yes, I can rent snorkeling gear. Finally, there is an activity desk that they push on you like a timeshare presentation. While it’s optional, they will call your room to remind you about the free breakfast if you just sit at a presentation at 8am. While an activities desk seems great, this one was not. They claimed to give discounts to their offerings, but a quick online search gives you the same rates and even cheaper at times. I asked about an activity and they quickly dismissed my inquiry and try to upsell me on a more expensive activity. I even witnessed an old man have two sales associates use predatory sales tactics to lock him into an activity. This is stuff you do not want to see or be a part of on vacation.

mhaurlkl (Cambridge, Canada) 10/09/2019

This was our last stay of three island for a week each. This was out chance to relax and take it all in. The resort is right on the beach with towles and chairs and fins and goggles and boards to rent beashside. the beach goes on forever with a nice roll to eht sirf and gentle winds daily. The hotel seemd like a combination of Time Share and Hotel. Only the Hotel guests get the whole treatment. a warm large pool with chairs and a bar. Very comfortable and welcoming. A large reasonable restaurant open all day with both local and international foods. Service there was always exemplary. It is on a beach walk that covers miles of resorts you can walk through on a signed path or stop and have a drink at another resort. The room we had was large and had a full size fridge, microwave and cook top. Maui is the island you realy need a car on. services and stores are close by but better to be driven. All the staff were welcoming and friendly. A helpful front counter staff topped things off.

Eduardod4099 10/08/2019

My house had to be fumigated so we looked for a hotel that allows dogs (she is a family member too!). I was told the Pagoda allows dogs (25 lbs and under). The Pagoda was a nice surprise. The staff were pure ALOHA. The price was great. The hotel is a bit dated, but our room with a kitchenette was very clean. Walmart is half a block away which was a good thing. For those who want a cheap room in Honolulu, this is the place.

K5823FBkathyb 10/02/2019

Staff were amazing. Room was great, a little old but good place to stay. Had a great swimming pool and the restaurant had all these Koi swimming in it. Clean friendly and comfortable. We were near the lift but you couldn't hear it opening and closing.

Amy R 09/15/2019

The place doesn't look like the pictures and it should be listed as a motel. Parking is $47 which is outrageous. I was unwell and needed a bed ASAP, so I was willing to pay. I'd say if you're not driving and it's four to a room (there are two beds) this might be ok. The women at the front are very nice. I guess it's a 'know before you go' type of thing.

NateaBar (Honolulu, Hawaii) 09/12/2019

Stayed one week in this hotel because it was centrally located, away from the crowds of Waikiki, close to Ala Moana Shopping Center, Walmart and Ross. Not disappointed with the location - easy to find restaurants and places to eat and to shop at. However, the hotel needs renovating and is showing its age. Room air conditioner was loud and there were black stains on the ceiling above it! We might have been breathing that soot or mold everyday. Minimum of toiletries in bathroom: small soap bar for sink use and for taking a bath. Hotel staff friendly and helpful. We were given a video card to see free movies in the room, but after getting a disc, could not figure out how to use video machine. Minimum of on-site parking stalls. Most are located in the parking shared with the Ross store across the street and this entails an addiitional cost, paid at the hotel. Beds are comfortable. Maid service is adequate.

e M 09/02/2019

They charge a deposit of $165 and they don't tell you about it. It's like a surprise and it's too late when you notice it. I'm a local guy here and I feel that's a huge amount for just a overnight stay.

11Cab11 (Brisbane) 10/23/2019

We stayed here for 2 nights before, and 1 night after, an NCL cruise from Waikiki. The rooms are very generous size, and we got lucky with upgrades to larger apartments. The pool is awesome, loved that it's child free zoned after 6 pm. The morning coffee and juice was nice and the cold iced/fruit water was always welcome. Also loved the complimentary zinc sunscreen, great to pop on the shoulders before heading into town. The staff were particularly helpful and friendly, special shout out to Kai who went out of his way to look after us. The location was an easy walk to local cafes and gift shops and the beach. We ate at the restaurant on our last night - very friendly staff here too and the silent disco made for an entertaining evening!

Jamd1 10/19/2019

As a couple this was the perfect place to stay. Away from the hustle and bustle of beach front life our lovely room was quiet, clean and modern. There is a relaxed home away from home vibe which we really loved. The bed was so big and comfortable. Personally we would not choose The Surfjack if I we were staying with children - it has more of an adults only vibe. Loved the AC and ceiling fans, lots of power outlets including built in USB ports. The bathroom was very spacious with a huge shower. We requested a kettle and found this to be fantastic as we were able to enjoy a cuppa in our PJs. If you are a coffee or hot chocolate person then Olive and Oliver is the place to go. We were not fans of Mahina and Sun's - wait staff didn't really impress and a bit too high end for our liking. You do get a daily $10 dinner only credit for Mahina and Sun's. We saved ours up until the last night and had dinner for two at no charge. Laundry was a challenge. We used the iDo Laundry on Kaʻiulani Ave. A small drying rack in the room would have been so helpful. The hotel staff were lovely and housekeeping looked after us so well. We always left a tip if we had our room made up and in return got a lovely handwritten note of thanks. We would have found an envelope marked "For Housekeeping" helpful to leave a tip in as we had to write a note telling them the money was for them. The Surfjack was the icing on the cake as far as we were concerned and would not hesitate to recommend it to others.

borntotravelsmiles 10/16/2019

Friendly welcoming staff, clean well presented rooms and awesome pool facilities. Morning coffee in the foyer gave a community feel. Great AC in the rooms. would highly recommend to anyone wanting to stay in Honolulu. Walking distance to Waikiki and many great eateries.

GoodmansGin (The Hague, The Netherlands) 10/16/2019

In our search for smaller boutique hotels, we made our choice for the Surfjack Hotel! Located about 1km from Waikiki beach, the hotel is situated in a quiet area in Honolulu. Although it has 9 floors, the hotel feels very small and the service of the staff makes the hotel Big! What else makes the Surfjack is a Big hotel? The service of the staff, very friendly and helpful. The room was very quiet, clean and had a good bed to rest our lazy bodies on. We also loved the 50's, relaxed atmosphere, although in a fully renovated setting. Rooms are very nice decorated! The breakfast served us well and put a solid layer for strolling around. If you are looking for an "old style hotel" with great atmosphere, fully renovated and with great rooms and friendly staff, this is the place!

fferra181348 10/14/2019

I loved my stay at surfjack. I love the human dimension of the hotel made it cozy welcoming. It is extremely clean. Most of the staff extremely nice and efficient. the only thing they do not provide laundry service, otherwise a fantastic little jewel. I loved their shampoo, conditioner etc, SPA quality, including also the sun screen to protect reef It s a great hotel concept, using art from local artists, organic food at the restaurant, I felt aloha aini

Lorraine B (Little Rock, Arkansas) 09/11/2019

When we arrived, we were pleasantly surprised by the spaciousness of the townhouse. We each had our own room and bathroom. The kitchen was spacious and comfortable. We really enjoyed our stay!! We’ll definitely be back to visit in the future!!

44tripashkar88 (Dearborn Heights, Michigan) 09/04/2019

The space is great, the location is great but the service is bad below my expectation. We have to was our own towels, every day we have to ask for coffee and shampoo, we have to throw the garbage , no towels at the swimming pool They don't clean the condo, they don't even come inside. We were not happy, we knew it is a condo but i was expecting some type of service , yet they charge us $90 cleaning fees

193MandyR (Prague, Czech Republic) 07/28/2019

We just arrived home after 10 fabulous nights in this 3 bed town house, we all loved it. We stayed here two years ago and liked it so much we returned and it didn’t disappoint. Check in was super quick and easy, on arrival at the house the carpets were still a little damp as the whole upstairs carpets had just been cleaned so the house smelt clean and fresh and they dried in no time so not a problem. The only downside was the fully equipped kitchen was actually barely equipped, there was a kettle, toaster, microwave, coffee machine, super large oven / grill but no utensils, not even a baking sheet or spatula/ wooden spoon. So couldn’t cook a home made meal, had to use a carving knife to take a pizza out of the oven! On the plus side it’s great having a large washing machine and drier. It’s a lovely little gated community, there is not much outside space just a tiny paved area at the back but no garden furniture, it was too hot on our visit so we were happy indoors with the aircon. Great pub/ restaurant 5 mins walk away Millers also a Chillis, Publix 10 mins walk and a pharmacy. The traffic was a major problem during our stay, Disney is 20 mins drive but took 90 mins!!! The I4 is super congested at this junction for no obvious reason. We took lots of different routes to try to avoid. Overall loved it and would stay here again.

Jennifer B 07/21/2019

We stayed for a dance competition/convention and the unit was exactly as described and pictures were accurate. I must say some of the reviews concerned me a little but we arrived and were pleasantly surprised at how nice it was. We stayed in unit 8125, which was very close to the pool, clean, and had everything we could have needed for our stay! Arrival and access was easy, communication was perfect! Thank you for the beautiful property to help ease the stress as we created family memories!

ASHW31 (Fort Worth, Texas) 05/31/2019

This was our second stay at Fountains at ChampionsGate, first stay was June 2018, and Nicole and Stephanie at the front desk made sure that I would return next year! Upon arrival I was not happy with my unit I was given as the initial smell of it was not appealing and the carpet with the regular wear look was just not getting it for me, then on the next try I wasn’t happy with the appearance of the couches, on the third try it was a beautiful unit 8205 butttt it was a three bedroom and I needed 4 on my 4th try yes I’m picky and yes they did everything in their power to accommodate me and my family I was given my very first unit I had on my first trip 8112. I love the property and everything about it I definitely feel like it is beautiful and with a little touch up paint on some areas where the wall was a bit dirty from people rubbing against it and buffing of the carpets this could easily be a 5 star experience.

sommer4_2020 10/22/2019

My family & I would like to thank Tuscana resorts for an amazing Staycation trip. I personally would like to thank staff member Ms. Stephanie for her professionalism and outstanding customer service skills. She took care of our Reservations and got us the best rate in town! Special thanks to Ms. Abby. She made the check in process very fast and smooth. Also, Ms. Nicole made sure we had the items we needed in our room w/o a long wait time. This vacation was truly home away from home. I would absolutely recommend this resort everything about it was perfect! Thanks again Tuscana!! Harris

USJAX 10/12/2019

If I could give this resort a zero I absolutely would. I've vacationed to the Tuscana 2 times before but I guess 3rd time is the charm. Sheets and couches were stained, fridge and freezer were broken, overhead lights were out, no on call maintenance at night, toilets barely flushed, and to put the cherry on top - our key card reader on our door was taped on with electrical tape and we were locked out at midnight after visiting the parks and the "security" guard gave attitude while he had to break into our unit. His response to us asking what the protocol is if he is unable to get in and was no answer. I'm a bit shocked at our experience and the lack of professionalism.

debyluann (Wolverhampton, United Kingdom) 10/02/2019

Well to cut a long story short, we thought the place was 'okay' the pool was nice and it is relatively quiet and there is only a bar service the weekend... Quite close to Disney but that is about the best... Unfortunately after arriving home in the U.K from a 14 night stay in September, we have since found out this complex has tried to take £811 off my husband's registered card, (you have to give them a credit card when you arrive where they put an amount on and refund back to you after you leave which was about £200). We have had the fraud squad on the phone and have had all payments reversed and they are putting in a fraud complaint about this hotel. The best of it is we are not even at the hotel and the holiday alone did not even cost that much - absolutely shocking - be aware that this hotel keeps your card details and even with you not being there, takes money off your account (or tries too) - thankfully capital one fraud squad are on the ball. Please note the condo was left as it was when we arrived no breakages at all.

bacup10 10/02/2019

We were 2 days into our weeks holiday,when we heard of the Thomas Cook collapse.I rang the c.a.a.4 times to get answers ,when Tuscana presented us with a bill for the weeks stay .Armed with our Atol Certificate,we had a chat with the manager,who advised us it was his companies policy to send us the bill . I said we were in the middle of this argument as the c.a.a.was telling us not to pay .We gave the manager a copy of our Atol Certificate,and after a phone call everything was ok .I can understand the previous persons post,they left earlier than us,before things got sorted.It's not every day a firm as big as Thomas Cook goes bust .We can only speak for ourselves when we say Tuscana Resort is a lovely place to stay,the apartment we were in ,first class,the pool and jacuzzi,lovely and warm.The staff especially Rich, and manager Duane are a credit to the company.

PatriciaL1667 (Coventry, United Kingdom) 09/28/2019

We were having an amazing holiday when Thomas Cook went into administration & we were due to be .We were having an amazing holiday when Thomas Cook went into administration & we were due to be repatriated. Some British families received letters from the resort (although I didn’t) advising them they had to pay over 1300 US Dollars to ensure payment of the room even though the contract was between the resort and TC. One couple contacted the CAA who then started up a dialogue with the resort. I checked and as a precaution, with my credit card company I advised them not to make any payment to the resort, however it seems as soon as the notification came out about TC they requested payment from the CC companies on the Monday (we were due to leave on the Wednesday). On way to the airport to be repatriated I checked my CC statement and they had taken 1300 dollars from my CC - I contacted the resort and spoke to a lady to advise her that I hadn’t received notification they were going to take monies - I told her that I had spoken to the lady in reception the morning we were leaving, she told me she should have told me and that I’d received a letter I informed her that we hadn’t- I also told her that they had taken monies illegally as I hadn’t given consent- she cut me off not once but twice. This resort had no sympathy of our situation and resorted to dirty underhanded tricks to ensure they got their payment. Once back in the UK I amended my recommendation for the resort from good to not recommending them at all - they sent me an apology saying they were sympathetic to my needs and the management team were working with the CAA to rectify the issues, which was a load of rubbish,, I know even after I’d left the resort they were taking monies left right and centre from British holiday makers to ensure that they got their money. I would not recommend this resort particularly in a crisis, they are money grabbers. They committed fraud and I’m sure if I was an American citizen I would of been able to take them to court. We’ve had some amazing experiences in Florida it just saddens me that people can take advantage of situations and think only if their money and not the feelings of the individual/ families. I hope their backsides get screwed big time Some British families received letters from the resort (although I didn’t) advising them they had to pay over 1300 US Dollars to ensure payment of the room even though the contract was between the resort and TC. One couple contacted the CAA who then started up a dialogue with the resort. I checked and as a precaution, with my credit card company I advised them not to make any payment to the resort, however it seems as soon as the notification came out about TC they requested payment from the CC companies on the Monday (we were due to leave on the Wednesday). On way to the airport to be repatriated I checked my CC statement and they had taken 1300 dollars from my CC - I contacted the resort and spoke to a lady to advise her that I hadn’t received notification they were going to take monies - I told her that I had spoken to the lady in reception the morning we were leaving, she told me she should have told me and that I’d received a letter I informed her that we hadn’t- I also told her that they had taken monies illegally as I hadn’t given consent- she cut me off not once but twice. This resort had no sympathy of our situation and resorted to dirty underhanded tricks to ensure they got their payment. Once back in the UK I amended my recommendation for the resort from good to not recommending them at all - they sent me an apology saying they were sympathetic to my needs and the management team were working with the CAA to rectify the issues, which was a load of rubbish,, I know even after I’d left the resort they were taking monies left right and centre from British holiday makers to ensure that they got their money. I would not recommend this resort particularly in a crisis, they are money grabbers. They committed fraud and I’m sure if I was an American citizen I would of been able to take them to court. We’ve had some amazing experiences in Florida it just saddens me that people can take advantage of situations and think only if their money and not the feelings of the individual/ families. I hope their backsides get screwed big time