PieterB205 (Kalmthout, Belgium) 10/13/2019

We stayed in a queensized guestroom, without balcony. Although the room was outdated, it was clean. Very basic bathroom, without a closet. But then again, we only need our room to sleep. The hotel is perfect located to make trips around the island. Breakfast is good, but there’s no variety.

Jeffrey H (Tampa, Florida) 10/09/2019

We were visiting Waikiki for the first time, and wanted to have a room under $200 per night and walking distance from the beach. We first found out about the hotel through an Airbnb listing, and then checked out the hotel on its on site. The hotel is a mixture of rooms owned and managed by the hotel, and rooms/condos owned by private owners. The hotel has remodeled many, but not all of its rooms, and the rooms by the owners can be remodeled or very old and in disrepair. We found that the room that we rented through Airbnb was in the old and disrepair category. The owner was friendly and responsive, and fixed the toilet and the lights. We saw a room belonging to the hotle, and it looked fresh and modern. Good things about the hotel are that it is about a 10 minute walk to the beach; relatively low price; it has a good WiFi signal; and there is a good breakfast for hotel guests (or for purchase for Airbnb guests), and that the elevator worked well. Bad things are that it has no view of either beach or city due to being surrounded by higher buildings, and that we did not enjoy the Airbnb room.

axprocky6 (Toronto, Canada) 10/03/2019

I'd rate no stars if I could. Limited selection, same everyday - scrambled and boiled eggs, rice, noodles, spam, mini wieners, cabbage, beans, apple and oranges, pancakes. No customer service...even by self-service buffet standards.

justdeo 09/30/2019

From the moment we got here to the moment we left it was terrible. They never gave any type of service in fact instead of a greeting we received a “did you need something” uh yeah I want to check in. We came early had to wait forever to check in and once checked it it was terrible the beds were kids beds for a double room. The walls are popcorn ceilings with cracks where the AC is, the use a key to turn on power in sorry that is not new actually motels use that type of service and it’s not eco friendly it’s terrible use of electricity management. The safe was old and rusted I definitely didn’t want anything to do with it. They have a PS2 games not included and not taken care of either. Two of the buildings are in construction next to them until March 2020or later, so the fees should have been waived. Because there is no “resort” nor is quiet because they have loovers for windows not insulated windows. The pool is literally the size of a king bed from 3ft to 8ft. It was hard because asking for anything wasn’t just asking we had to call down several times for one item. Just extra conditioner. Example! The very next day we checked into a larger well managed hotel on Waikiki strip. We got our luggage taken in, ideas of places to go while we waited in for our rooms and our numbers were taken down to text us when room was ready now that’s a check in service. We were checked in before 11am I’ll never forget that me and my travel partner decided we were definitely coming back to that hotel! This place is a hostel but I’ve actually been to nice ones so even that’s not accurate. The manager T.C. likes to comment back on ratings like these and on google. Suggestion: stop commenting and make it better. The room rates from now til 2020 should not be that high and for not being renovated. Also huge red flag when it literally does not say hotel in the name it literally means it does not need to act like one. Which clearly they didn’t feel like. definitely not family friendly or any friendly. Its like their entire staff avoids tourist but they work in tourism and in a “hotel” bizarre behaviors to say the least. Just spend more and go somewhere else. We definitely learned our lesson we won’t ever come back. Horrible. Period.

neilleann (Livermore, California) 09/23/2019

So we traveled with another couple, and she wanted to go cheap but close to beach. So we went cheap - and not so close to the beach. The area looks like a warzone because of renovation and building. The room was tiny which was not much of an issue because thank goodness we were only there for one night. The windows in the room are apparently pretty non existent because on the 2 floor we could hear everything going on outside - thank goodness the AC was so loud and noisy it drowned out a lot of the noise. The place was relatively clean - except for the stains on the skimpy curtains, the carpeting, the chipped paint, even the pad of notepaper was all wrinkled from something wet and sticky having been set on it. And there were things left in the refrigerator. The bathroom was old - even the handle for the sink stopper was all bent, and the pocket door did not shut completely. The front desk - the only information the woman gave us was 'here is your parking permit - put it on the dash'. We had to call down later to find out where the ice machine was, and when the breakfast started. The breakfast of course caters to Asians - along with watery eggs, mini hot dogs trying to disguise themselves as sausages, the only juice was what appeared to be Hawaiian punch. The pastries included some sort of cake, and the mini donuts you get at the grocery store. And oh - dont even bother looking for jelly for the toast - they dont have it! They do not offer any assistance with unloading your car - if you use one of their carts be careful, they wheels dont work right and the ramp up from the driveway is a killer. We have stayed in other Aqua hotels but this was the worst ever.

BLMerce (Kensington, Maryland) 10/12/2019

Booked through Hotels.com. They moved us from our original booking to this room. It was terrible. Run down and needs lots of updating The one cup offered for us to use was dirty. Luckily we booked only one night before our cruise. I’m sure the hotel rooms are much nicer. I would book directly. The lobby and outside area are lovely and I’m sure their hotel rooms are much better than what we had. Front desk was very helpful in getting us to our cruise

evanora22 (Brisbane, Australia) 10/06/2019

This hotel is currently undergoing renovation works, so from water shut down's to construction workers all over the place. The hotel is ok but not very clean there was a weird smell in the lobby and the customer service is simply non-existent. I don't recall ever getting a hi or hello or any introduction to tourist activities or what's in the area or anyone who spoke English what a missed opportunity! Rooms were cleaned everyday but needs some maintenance. The pool was slippery and no promotion of Manager's reception etc. No drinking water either! On the plus side there are restaurants and the beach nearby and walking around and visiting other hotels we would return to Hawaii but definitely not to this hotel. This place is ok if you could deal with poor customer service and noise. Don't stay here if you are travelling with kids, there are better hotels. I won't return even if it was offered for free

DONNA063 (Botany, Australia) 10/04/2019

I stayed at this hotel for sux nights and my room was large comfortable and had two balconies one over looking views of Waikiki beach the other the mountains. The first two days I was here there was no concierge, then on the Tuesday Heather appeared and assisted me with some activity bookings. Brandon on reception wss great everyday he would greet me with a hello, ask how everything was. There was some general maintenance and renovating going on in the hotel but it was all done as quietly and without disturbing you as much as possible. On day five of my stay I had "plumbing issues" in the bathroom with water still in the bath from the shower and the toilet doing it's own thing, I spoke to the girl on reception who called maintenance straight away when I returned to the hotel about an hour later I was told that they would be moving me into a suite due to the plumbing issue and apologized. I felt this was very good customer service and solved the issue of being in a room and uncomfortable. I moved my luggage to my new room which was on the opposite side so both balconies now looked at the mountains. The daily resort fee I feel is high especially if you do not use the dvd/games. Free WiFi is part of this along with towels and beach chairs. Although not of big importance a restaurant or bar on site would be very beneficial especially after a long day instead of needing to go out again. I would probably stay here again.

Andie P 09/26/2019

While the room was a little dated, the outdoor area more than made up for it. Sitting in the shade by the pool was wonderful and the new bar area that was under construction will be a great addition. The rooms certainly need a facelift but this is underway and the staff are all very helpful and friendly.

patoot69 (Sidney, Canada) 08/06/2019

We recently stayed at the Aqua Bamboo for 4 nights in suite 807. We loved the fact that there was a kitchen (eat in if you like) a beautiful pool and the location can't be beat. It is about 1 1/2 blocks from the beach, near Honolulu Zoo, the bus route and lots of great restaurants. The hotel also offers beach towels and chairs. I would definitely recommend this hotel.

Bev H (Stratford New Zealand) 10/08/2019

We arrived at hotel early so we checked in and our bags were put in safe place as room was not ready. Had breakfast there then went down to town which was not very far from hotel,had alook around then went back to hotel just to rest up. Room was available earlier, room was very clean and bed comfortable all what you wanted.

Luffers10 (Christchurch, New Zealand) 10/07/2019

We stayed 5 nights. Olivia was the person who checked us in. She was friendly , efficient and very helpful during our stay. Always there with a friendly smile. Our room was large, clean and very comfortable. Breakfast was plentiful and fresh each day. We found all the staff to be happy and friendly. Good free wifi always a bonus. Easy walking to beach and shopping areas. Would stay again.

PTG6 (Flower Mound, Texas) 10/03/2019

This hotel is very strategically located near downtown and very close to Waikiki beach. The people were very helpful especially Olivia that made sure we were taken care of. The room has a little kitchenette so you can microwave and has a refrigerator. Glad we stayed here.

veryfreqsolotravel (Toronto, Canada) 10/01/2019

Hotel is in the heart of Waikiki and all good things are walkable. Room was big and very comfortable and really clean. Front desk staff friendly. Comes with continental breakfast. I would stay here again.

MaggieC40 (Greytown, New Zealand) 09/23/2019

We stayed here for one night before boarding a cruise. Arriving early from an overnight long-haul flight, we were very tired but too early for checking in, however Maria gave us tokens for the pink trolley bus which took us to the Ala Moana Centre, and when we returned early afternoon, she told us that she had upgraded us to a corner suite. We had a very comfortable stay, the hotel is handy for Honolulu’s great shopping and local restaurants. Thank you, Maria for making our stay so relaxing at the Aqua Oasis.

blncase 10/13/2019

Overall Ariel was so busy and I wanted to do was just relax. So I had a good time knowing that it was in a good location. Parking was available. The only thing the elevators wasn’t working the walk to the parking was weird and a hassle

bugrupp 10/10/2019

hotel need a complete remodel appears to have been built in the 1950's there is very little parking available one of the 2 elevators was not working we were staying on the 14th floor which was scary because the one elevator that was working shook and gave the feeling that it was going to quit working happy to get out of the hotel and very glad that we only stayed only 1 night after having been downgraded and relocated from their sister hotel due to an emergence maintenance problem. I would have never booked a reservation at his hotel and i would recommended that no one ever stays there and they would not compensate for the downgrade !!!

Sightsee241036 10/09/2019

Best location at an affordable price. Kuhio Avenue properties have been upgraded considerably during the past ten years and three new mega projects are in the works. The two shuttered properties next door are on the market for $19.5 million! A new building with a height limit of 350 ft is in the near future. That will bring the gut remodeling of this Aqua hotel and higher prices like The Laylow across the street! If you just want a place to sleep while you enjoy Hawai'i, spend your savings on all the new farm to table restaurants in Chinatown and Kaimuki.

funandfriends (brisbane) 10/09/2019

Had to negotiate for hours to get 2 rooms with 2 beds on same floor.  Had requested this 3 times prior to arrival and was not told this was impossible.  On arrival were told not possible and that when we book we book room size not bed configuration??  Also 'couldnt downgrade us to a room with 2 beds as our travel agent wouldnt like it' .  Many excuses until finally we noticed cleaning staff cleaning a room with 2 beds on our floor so we knew there was another.  Again we had to push to get this room.  Not a pleasant start to our holiday.  Condition of room 1.5 star.  Old  shabby condition and couldnt walk on carpet in bare feet and balcony floor stcky from spills.  It was grubby.  Pool area was grubby too.    Pluses:  towels fluffy, bed comfy, location good, free water fountain, room service were quick to supply a kettle and fan as air con was too hot.

SP100102 (Zionsville, Indiana) 10/09/2019

Booked a room at Aqua Oasis but bumped to Ohia due to “unexpected” maintenance. Not compensated for change from 3 to 2 star hotel. Ohia very old hotel and not clean. Mosquitos bit us in the night and had to escalate to hotel staff but no resolution offered. Personally had to pay for $15 mosquito repellent at nearby Longs pharmacy. Nightmare one night stay.

Orchid51 10/13/2019

There’s a water cooler with ice in reception. It was needing refilled. My husband asked if it was getting refilled because water in room was warm no matter how long we ran it from the tap. He wanted to fill our water bottle. She suggested going to local supermarket to buy cold water!! I think customer care needs looked at.

Shanti P 10/05/2019

This place needs to be demolished the aircon that really doesn't work well is very old..the washroom was disgusting I didn't even want to shower but did with my sandals on..take a look at the pictures it will tell the story.. save your money go to a different hotel...plus they charge 25 dollars a day resort..I would not give this hotel a star rating..we stayed out most of the day and night..spend about 8 hours to sleep..the door you could see outside from the inside no dead lock only a latch..

Rebecca O (Ridgewood, New York) 10/03/2019

We enjoyed our stay. The unit had a stove and mini fridge. It had a rice cooker, toaster, coffee maker, cutting board, a plug in water pitcher, knives, utensils....(fully equipped). It was like a large studio apartment. We also had a great view on floor 32 (penthouse) of both the mountains and the ocean. The soaps, conditioners, etc were a Hawaiian Tropic which was so fitting. The lobby offers water. The hotel also offers a free local shuttle that goes all the way to Ala Moana shopping center. There is a shuttle to the airport for $14. The hotel offers free use of beach towels and beach chairs (you receive a card per person that must be returned upon checkout-lost cards cost $30). The pool, hot-tub, and sunbathing area are on the roof. The floor below has a community area that has a large fridge and sink. This would be a great place to congregate for a large group on vacation together. This area also has a Redbox. The laundry facility was where the parking garage was. I believe the cost for wash was $2.75 and the Dryer $3.00. The location was two blocks from the beach that is by the Duke statue. Easy access to bus. Nice fish tank by elevators. They also gave us coupon book. There are ABC stores on the two blocks toward the beach. Staff was friendly and helpful. Doors locked accessible via keycard after a certain time of day for security purposes. Unfortunately, we were not there on a Wednesday when they have a cocktail hour that has refreshments and finger foods. Can’t wait to go back.

Clive B (Auckland, New Zealand) 09/13/2019

My wife and I recently stayed for 8 x nights at the Aqua Pacific Monarch. We are both retirees and so the location for us was perfect. 2 x minutes walk from Waikiki beach. Close walking distance to shops and restaurants. Good feature is the free use of beach towels and also beach chairs. Lovely roof top pool with great panoramic views. Great cleaning room service and friendly helpful desk staff. Only slight criticism is that the decor is a little "tired", but that does not detract to the overall good experience of staying here. Would recommend to potential travelers.

beachbunnypei (Charlottetown, Canada) 09/11/2019

I checked alot of reviews and was particular about where we were going to stay, Pacific Monarch had great review and it didnt disapoint. We were on 31st floor with great views of ocean and city. layout was great, bed in one end and dining in middle with living one on other end and a galley kitchen. I was wanting a balcony to sit on but our patio doors opened to a small skinny balcony with was even better as the doors opened about 10 feet bringing the outside in! Staff were great! Beach 4 minute walk, and the hotel has beach chairs, towels and mats, perfect! Location was the best (I am in the hotel busienss so I checked out other properties and can honestly say this was best for value - clean, location, excellent staff, I would stay again!

NTMcBroom (Oklahoma City, Oklahoma) 10/10/2019

My wife and I very much enjoyed our vacation to Oahu and we found the Aqua Palms hotel to be a great option for where to stay. Overall the facility is well maintained and we were very comfortable whether in the lobby, our hotel room or traversing the hallways. This hotel is clearly "old Hawaii" but nothing felt broken, overly worn out or so outdated that it was distracting. In fact I was very please with the look and feel of the spaces we were in during our stay. The location is great! No, it's not right on the beach but you get a great value and you're just across the street from the Hilton Hawaiian Village with all the touristy shops, eats and beach. One of the highlights was the friendly and helpful staff. We were well taken care of and always had quick answers to questions. They have beach towels and chairs that you can checkout with no charge so it makes a day at the beach simple and care free. The one thing that keeps this from being a 5 star review is that in some places around the edges you could see some significant damage from usage. An example of this is all the elevator door frames and even the wall in the lobby elevator hallways had many scuff marks and even gouges. The interior of the elevators themselves were updated but really ugly. This however is a small thing and for the savings in cost we would absolutely stay at this hotel again!

Aliamariah (Seattle, Washington) 09/28/2019

I just moved to Hawaii and needed a place to land. This hotel is great! Lovely helpful staff, great amenities and laundry too! Highly recommended! IHOP is attached and they give a 15% discount. ABC stores in walking distance

J7597FPangelap (Brisbane, Australia) 09/11/2019

Nice hotel. It is in a good location. Walk to beach. Opposite the Hilton so can walk over the road to all their shops. They have a free shuttle bus to the shops and town. The rooms are ok nothing flash but has everything you need. Fridge is cold. Staff were good and helpful. Would stay here again.

MichaelShainsky (12345) 08/25/2019

This hotel has a great value for Waikiki and for being right accross the street from Hilton Hawaiian Village and its wonderful beach. Erik Scruton, reservations supervisor was really outstanding in making my stay comfortable and inexpensive! Thank you, Erik, VERY MUCH!!!

NYCBnB 08/22/2019

I booked a room here with my husband and our 8.5 month old daughter, for a romantic getaway. My husband got drunk and couldn't find our room. The woman at reservations, Melony [-], who even took the information for our room, instead offered him a place to sleep on her couch. Really, Melony could’ve given my now ex-husband a key to our room or told him where his room was; but, I guess this hotel does not have a professional standard for not fraternizing with guests, particularly those whose spouses and children are upstairs. I guess if you're looking for free service in Honolulu, this hotel’s staff provides.

Mariana A 10/13/2019

Ok first of all, our check in was amazing, MICHAEL was the first person we met, he is so nice, wonderful person, he took the time to make us feel incredible, gave us advices and tips for all around. was a pleasure to us stayed there, the location amazing, the views breathtaking, on Thursday we had a cocktail hour on the terrace WOW we felt the aloha!!!!! Thank you Michael and all the team AQUA SKYLINE at island colony, We definitely recommend this place!!

tracymnho (Edinburgh, United Kingdom) 09/30/2019

We stayed in Aqua Skyline hotel as part of our honeymoon as we knew this hotel is a good location, has quite good amenities nearby and only 7-8 min walk to the beach. The hotel overall is a tiny bit dated but didn' mind too much as we weren't planning to stay in the room too much but would have been helpful to have a restaurant. We arrived early so room wasn't ready but the receptionist Steven was really helpful and friendly whom requested for us and upgrade us to a room with a view. The room has 2 Queen beds with a kitchenette and balcony. The view was stunning, we have the river/lake on left, diamond straight ahead and the beach on our right. The most disappointing part of the room is the bathroom, was absolutely tiny and you would be squished if there was two people. The water pressure was awful for the shower as well, it was dribbling like a leaky tap. The other thing I did not like was the aircon, was soo loud like an airplane landing and wasn't really powerful either. I managed to ignore it as I was so jetlagged and tired but in general it wasn't as subtle as a more modern AC. The areas I did like about the hotel is that it has a self service laundry area, takes about 45 mins to wash and to dry clothes .You can buy the detergents from the machines (1usd) and costs less than 10usd to use the machines, we did the laundry twice. I also love the mini mart located in the hotel, really useful if you do not want to venture out and needed snacks or snacks. Overall I enjoy my stay, convience and views is the biggest tick for me, definitely needs a good deep clean and lick of paint though.

John M (Tweed Heads, Australia) 09/29/2019

We stayed here for four nights in September 2019. Firstly, the location is great. Only a couple of streets from the beach, shopping and eateries. All public and private transport know the place. You can access everything from this place. We liked the kitchenette facilities in our unit. Plus there is a convenience store on the 6th floor - and it is a sensible store to look after breakfast needs as well as nicely priced wines. The staff were great and even fixed up my television. The pool area (also on the 6th floor) is fantastic. The views are wonderful and the price is easily competitive with anything else. I will stay here again on my next visit.

Connie2864 (Guam, Mariana Islands) 09/25/2019

Located in the middle of Waikiki with restaurants and shops within walking distance. Only problem is the hotel parking lot is run by another vendor and do not allow SUV's to park so it was a struggle trying to find parking.

mayrar16 (Miami, Florida) 09/21/2019

My family and I had the best staying in Waikiki at Aqua Skyline not only for the best location, but also for the welcoming and outstanding service of Mike in the lobby. Mike was always supportive with all the recommendations, welcoming with every request and gave us the best tips to visit Oahu. He speaks Spanish also, so we felt like home in Hawaii. Love him and all the team. The best thing of this hotel was the great location, steps to the beach and Duke’s Lane , international market place and of course Diamond Head. We walked from the hotel to there and was a beautiful experience. We are counting the dates to come back to the hotel and say Aloha to Mike and the friendly there. MAHALO!

FabShabbyTraveler (Los Angeles) 10/04/2019

This condo was absolutely perfect. Renovated, well maintained with breath taking views.The condo is on the water and in the only building on the property that still has a beach to swim in. Great location too, across the street from a grocery store on the north side of Ka'anapali.

Merlin282 (Carrara, Australia) 09/28/2019

We arranged to have our first few nights in Maui instead of getting right into the really touristy things in Oahu. This Resort was chosen off the various web sites we had trawled in order to find accommodation that was affordable and looked like a nice view and location. This Resort did not fail our expectations and as you can see by the photos we have taken. What a great room with a fantastic view. The staff were all very friendly and helpful. The Concierge, Andrea puts on a breakfast and short talk about all of the great things to do in and around Maui. As she is the local Expedia Expert you can also book the trips through her, making it super convenient and easy to organize all of what you want to do in your available time there. These rooms were self contained and also featured washing machine and dryer. Shops were also close by enabling you to have your own dinner or have dinner at a nice restaurant . We stopped there from Monday 23 September to Friday 27 September 2019. It’s about an hour from the airport and its a good idea to hire a car like we did. This allowed us to go to harbour to catch the boat tours for snorkeling and the sunset cruise (These will be reviewed separately). If you are travelling to Maui then definitely consider this great resort. If the following fit your needs then give it a go - Value for money - Comfortable self contained apartment - Excellent westerly view for the sunset over the sea - Helpful and friendly staff - Easy tour bookings - Quiet and well maintained location

Ab42187 (West Carrollton, Ohio) 09/23/2019

We rented a condo here in March of 2018 and really enjoyed our stay. It was one of the more affordable options we found in Maui and worked for us as a family of seven traveling together. The loft area our condo had was a great addition for another bedroom. We had a nice view of the ocean, which made the lanai a favorite place to be. We really enjoyed that they had multiple pools and spas. The property was beautiful with all the ponds and plants/flowers. It was well-maintained and a beautiful property our family enjoyed staying at.

Oretravelers 09/19/2019

Great location close to all the best beaches in the Kaanapali area! Short walk to grocery’s, beach rental equipment, and places to eat right across the street. Well kept beautiful grounds, Koi ponds, pool area complete with Weber gas grills for barbecue, putting greens, tennis and pickle ball too. Awesome sunsets from the property with plenty of room to get your photos or we could view them from our patio balcony. Stayed in room B203 and had wonderful views of the ocean and the sunsets every evening. Have seen reviews that the resort is “dated” but we found the room to be updated with a well equipped kitchen, comfy bed, nice furnishings, and enough household supplies to last the week we stayed..even enough towels and wash cloths. Room also had a washer and dryer. Have also read reviews that there was a bug problem. You are in the tropics people, take the trash out and don’t leave food laying around and you won’t have bugs. Have stayed at other places in this area on Maui and will look forward to staying here on our next visit. Thank you for a great stay Aston at Papakea!

mirriya1 (Glendale, Arizona) 09/19/2019

I just got home after spending a week here I miss it already. We booked a trip through Costco. I really like the idea of staying in an entire apartment. They were kitchen and laundry facilities and we used them. I washed my clothes several times and it was really nice not coming home with the suitcase full of laundry. The room was clean and there was plenty of furniture to sit around on. They had plenty of towels! The view from the balcony was really nice and are used it every day! Very conveniently located close to beach is restaurants and shopping. The concierge Misha was awesome. She really helped us have an activity packed vacation. She gives an orientation every morning and has a raffle and we won a road to Hana tour which was really nice. If you come here and don’t really have plans definitely go and see her and she will help you figure out the most fun things to do. I am a fast budget and the reasons I did not give us a five star review were: The ac unit vented onto the balcony which caused hotspot s. The fan in the bathroom was really noisy. I like a really hot shower and they had the water heater turn down low so the water did not get hot enough for me. Otherwise it was a great value for what we paid and I would definitely go back if I could!

Preparedteacher 09/21/2019

Ok, so even though it was hot and some cleaning needed to take place in the units (dirt on the picture frames, dirty ac unit filters, dirty door jams) and there were only portable AC units (if you rrquested ahead of visit) that didnt really work well I can totally forgive it all!! First off we were only in room in the evenings so the AC in master room is where we stayed once in the room. Here is where my stars improved THIS IS THE MOST AMAZING THING- They went way ABOVE AND BEYOND... my 5 year old left her precious and well loved stuffed lamb named Baa... she had to fly without him back to Califronia and she did well THANKFULLY but was still all teared up with having to leave him, we called immediately when we dropped off rental car and noticed him missing. The staff went immediatly to look for him and found him. I exspected to hopefully get him in the mail, and told them I didn't care what the cost was and to charge my card (they didn't charge me a thing) but what we got was AMAZING. The staff did a whole colored copy of his adventures with pictures, they even send little gifts along with Baa home..My child is beyond exstatic and so happy, she is playing with her Baa and new friends. THANKYOU STAFF AT ASTON POIPU KAI!!!

Bonnie D (Banning, United States) 08/06/2019

We traveled to Kauai for only five days to celebrate a friends birthday. Poipu Kai was almost next door to where they stayed. I called ahead of time when I realized it was 3 stories and no elevator as hubby is disabled. They assured me a ground floor unit. We were upgraded to a beautiful 2 bedroom house. Very Clean, staff was wonderful...would love to stay there again.

SipeSipeTeam (Glendale, California) 07/04/2019

The pools were small but there were several scattered around the property. Very close to beach and a few good restaurants. Beaches were very crowded however, but a quick hike down past the Grand Hyatt and you were on a seclude beach all to your self.

TracyDunson (Colorado Springs, Colorado) 06/29/2019

This was the third Aston property that we stayed at in our island hoping adventure. When rented two rooms. Property isn’t maintained like most of the resorts in Hawaii. They do not have typical air conditioning units in the room. They have portable units that they want turned off when you are not in the room. One room had a great kitchen and flooring. The other not so much. The carpet was old and crunchy and stained. The rooms really smelled bad..

CandiM37 05/09/2019

We loved our time at Poipu Kai. Our one-bedroom condo unit was immaculate and equipped with everything we needed and then some! A well-equipped kitchen, large bedroom with plenty of closet room and dressers, a roomy bathroom and a well furnished living room/dining room. And then there was beach towels, beach chairs, snorkel masks, beach reading and even a guidebook that helped us explore. The office staff was friendly and the grounds were always being "buffed up". The pool overlooks the beach (for those of you that don't love sand!) and never had more than 5 people there. Great location to walk to the beach, 2 great casual restaurants or over to the Grand Hyatt. I can't recommend this spot enough and we are already planning our next trip.

steverk1 (Houston, TX) 10/13/2019

We flew in the day before a cruise leaving from Honolulu and chose this hotel based on location and reasonable (for Honolulu) price. Took a cab from the airport for $30 including tip. Hotel was a little hard to find from the street, but once we discovered the escalator down to the lobby below street level, it was fine. The room was huge and clean. It included a kitchen with 2 burner stove, microwave, small refrigerator and all the pots, pans, dishes, etc. that you would need. I'm not sure if the hotel has a pool or not. We were too beat with jet lag and last minute purchases for our cruise to need it. The hotel is located at an urban shopping area. I hesitate to call it a mall, but that's the best description I can give. Ross Dress for Less and Walmart were especially convenient. China Town was 2 blocks away and made an interesting walk. We ate at "Topped" Korean BBQ. Outstanding! You should go! The State Capitol and the Palace were all easy walks. The cruise port is a long, but easy walk. Took us no more than about 15 minutes to walk it with luggage.

Connector452395 10/03/2019

This property gets mixed reviews for various reasons, this is people being people. We (travel agents) chose due to close proximity to cruise terminal and a change in scenery from the usual Waikiki. BUT cannot say enough about the staff and management esp because of unfortunate circumstances upon our late nigh arrival afrter a long delayed flight from SFO. Taxi from HNL dropped off, bags into lobby, only to discover my husband's carry on with camera, wallet, credit cards, our Passports left in cab. Panic. What to do next, where to begin. Hotel Security suggest filing police report and mentioned one of desk staff also worked TSA at airport, may have some ideas/contacts. She Did !! Promptly telephoned HNL Airport taxi dispactch to ask re guests recently transported to this hotel and Thank God, had the record and able to contact Driver who immediately returned with our bag, all intact..added cab fate but so what? Unbelieveable this huge International City and we are Blessed. Thanks to Desk Staff Niz abd Dibin and to HNL Police Officer D. Ngwen who arrived promptly to alltake all information and wait with us to assure all accounted for and we were alright. We enjoyed our walk about down to the seawall, a few of the shops and fun Oktoberfest Dinner in the hotel restaurant. Aloha

dwkoch (Long Beach, California) 09/21/2019

This hotel, located in the core central office area, has all of the amenities you might expect from a Walmart adjacent facility - no gym, grim pool and no room service. On the positive side, the rooms are good size with a little kitchenette and it is close to the State Capital.

andrew_branham (Boise, Idaho) 08/15/2019

This place has a lot of potential. It’s in a decent location and the building has common areas that show its former class. But the hotel needs a complete remodel. When I saw the bathroom tub - I immediately thought of the Brady Bunch. The place is clean and comfortable. The beds and linens are nice and the views are great. But a small investment in updating this place would make a world of difference. It feels like a 1980s hotel inside and its 2019. Time for a much needed remodel for the price. I won’t return without a remodel.

kdooka (Wailuku, Hawaii) 08/09/2019

After staying here numerous times, i am so happy to say this was my best stay. I requested a room with double beds and happily the request was fulfilled. Upon arrival i was greeted with the reception knowing my name.. that was impressive. The room was beautifully decorated and updated to the nines! I hope i can get that room again! Thank you Aston Executive Center!

maryjS2315JX (Gilbert, Arizona) 10/09/2019

We won’t be coming back here. We booked this through Costco, and only booked because it was the least expensive, and we are in the midst of building a home. We knew it wasn’t going to be a great, but didn’t expect it to be as bad as it is. These condos are all privately owned and rented through Aston. So it’s hit or miss on how well stocked and maintained your condo is. We must have gotten a bad one. We were in the last building which had a lot of road noise at night. We had a HUGE ant problem both in the kitchen (before food was even present) and on the patio. We hung a bath towel out there and it became infested with ants. The patio is filthy and the table/chairs are clearly not cleaned. It’s walking distance to a beach, but the waves crash hard at this beach so it’s not great for family swimming. The cleaning service doesn’t clean well. We rarely had clean towels and they definitely don’t sweep like they say they do. Also, we though we lucked out with the washer/dryer, but unfortunately they are so old that the dryer didn’t dry at all. We ended up hanging clothes everywhere to dry on their own. We will not be coming back, I wish we had just spent a little bit more for a nicer place.

triptravel6009 (Indianapolis, Indiana) 10/09/2019

The place was ok The smell was old smell Had to get somentypenofncleaning products to consume a better smell about the place The owner/ contact came while not present which was rude NEED UPDATED Doesnt look like the ones actually owned by aston maui banyan so you dont get any cleaning service at all Just wish it was explained before I arrived Thank you for allowing me to stay ASK QUESTIONS IF NEED

Ajay K (Irvine, California) 10/02/2019

This is a well located condominium community in Kihei. The rooms are well equipped with electric stoves, washer/dryer, microwave and refrigerator and the necessary utensils including pans and bowls. So if you choose to eat-in, you just need the ingredients - the equipment is available. The rooms are cleaned everyday. And you may even have the luxury of 2 baths/toilet (ours did). Parking is free too. Overall, we loved our stay for the comfort, flexibility and proximity to nearby shopping centers/restaurants. Recommended

mcnahaiowski (Edmonton, Canada) 09/26/2019

Close to beach. Clean rooms. Very friendly helpful staff. Property is well kept and groomed. Staff helped out with every request.Other guests were impressed with the place and some have been coming back to stay for 15 years. Close to restaurants and other attractions. Family oriented. Enjoyed my stay there.

Cindy P 09/13/2019

There were cockroaches in the room. At first, we saw one, then two, then three, then so many, around the refrigerator, on the wall, on the table, and even over the bed headboard. I was so afraid that we might brought the cockroaches home that I have to keep our suitcases zipped at all times and pack my stuff very carefully. Same problems are mentioned in the other reviews. So believe me, AVOID this hotel! You can find a better one at a similar price.

Leigh P (York) 10/13/2019

We are staying for two weeks. We had two different reservations but the staff did some things and kept us in the same place for two weeks which is much appreciated.. Our mountain view was nice. the pool is heated and too warm but the beach is close by. Overall looking forward to our second week.

DDAS_Familia (Auckland, New Zealand) 10/12/2019

At arrival front of house staff were pleasant, luggage storage available if you arrive early as we did, lots of seating in the lobby. Very close to the Pink Trolley bus stop, Starbucks and the beach only a few minutes walk also an on-site shop for last minute essentials. Rooms were spacious, we weren’t able to get rooms next to each other, 1 room had 2 double beds which was perfect for the 4 of us and the other room had 1 king bed which did not suit the other 3 members of our group, however each room did have a foldout couch, not so comfy! The rooms had a full kitchen with utensils etc which was great and a balcony and the Aircon worked a treat. Swimming pool was great, however you need to hire the bball court/tennis to use. amenity fee is additional. Overall stay was pleasant not super flash but suffice for our group.

karen o (Sittingbourne, United Kingdom) 08/22/2019

We are here at the moment in the middle of a 12 night stay. Our daughter us just beginning her study at University of Hawaii so have made this our holiday. Fantastically located in Waikiki, we are on 32nd floor with great views of the ocean and the mountains. The staff have been extremely friendly and helpful. The rooms are clean, functional and the beds comfy. Great pool area on the 6th floor with loads of loungers. It was a long journey from the UK but glad we are staying here as it is so close to everything. Beach is literally 2 minutes away. Definitely recommend.

voyagers51 (Ballarat, Australia) 08/12/2019

We were booked into this accommodation for 10 days by a very reputable travel company only to discover upon our arrival that there wasn’t any condominiums available! We weren’t given any explanation for this other than the front desk person telling us that they had “lost” some inventory. Asking why they didn’t contact me the reply was that they didn’t have our details. Why wouldn’t they have contacted the travel company to inform them of the conundrum? Very unsettling and disappointing to find out that you have to scramble to find accommodation elsewhere even though you have paid for it months in advance! After several phone calls to our travel consultant in Australia to inform her of our situation, we were eventually directed to a property for our stay some 3 hours later. No real concern was shown by the Manager but we were thankful that we had a great consultant back home that came to our aid.

329rebekahr (Sydney, Australia) 08/06/2019

I recently stayed at the Banyan in May 2019, we had a 1 bedroom condo with an ocean view on the 7th floor, the room was clean and comfortable with all the amenities including a washer dryer on each floor. Cant wait to get back in November 2019. Its close to everything Waikiki has to offer.

Frankredbeard (Gainesville, Texas) 10/09/2019

The Aston Whaler is a wonderful facility. Location, amenities, and the ocean. What else can you say. We have been there 9 times over the years and are never disappointed. We recommend this to anyone who is planning a trip to Maui.

Tom S 10/08/2019

What a wonderful place to stay. Fantastic value for being center stage in best part of the Utopic Islands. We booked a 2 bath one Bed condo, one back from the front on the outer Village side, 4 floors up. The place was extremely well set-up for all our needs.The decorations were dated, but the so was the nightly price, we felt it was by far the best "value" we've gotten on a vrbo in years. We love to cook local fare and the condo kitchen was perfect and well stocked, the facilities grills are next to the beach & were well cared for, clean and convenient. The Whaler staff was phenomenal. The Ocean views mesmerizing...Spectacular sunsets from our own deck, the roll of the surf was the perfect music to lull us to sleep each night and wake us each morning. We will be back.

623barb (Wangaratta, Australia) 10/06/2019

Loved the Whaler, Beautiful room, we stayed in 2 bedroom ocean from premium. It was huge and we had a lovely view of the beach up too blackrock. Lani was huge and wrapped around, rooms very clean bedding great, bathrooms great, nothing negative to say at all, can't wait to go back.

Shyam R 09/23/2019

Having vegetarians in my group, we found the full kitchen included in this Aston indispensable. Accessing the Kaananapali beach was as simple as taking the elevator downstairs, crossing the lawn in between the 2 towers in the property, and stepping onto the beach sand. The shops at the nearby Whaler Village is 5 mins away on foot, which came in handy when we realized at 9:00 PM that we had run out of milk for breakfast next day. There is no restaurant on the property and the pool is just fair compared to the fancy ones in nearby hotels. In our original booking thru the Costco vacation package, we found our allotted room in Tower one (facing north) not to our liking because the HVAC noise from the roof of a neighboring property to the north was just too loud to enjoy sitting in the balcony. Because the view and experience in the balcony was important to use we ended up upgrading to another room Tower 2 (south) with the balcony facing the grass lawns in between the towers, having a pretty good view of the ocean on the west and with Black Rock further north in sight. Another thing kids enjoyed over the first couple of days was feeding the Koi fish in the small pond in the yard. The concierge at the property is helpful with local information about the activities and tours, though we ended up using 'Expedia' who happens to have an office in the Hyatt nearby.

Nikkilovesanimals (Somerville, New Jersey) 09/12/2019

What a wonderful place! We had a studio and spent 8 nights here. So much room and the full kitchen was nice so we could make breakfast each morning. The location is ideal and the views from our room were of the ocean and mountain. The grounds were soo pretty. The room was fully stocked with all kitchen supplies, broom and pan, dishwasher ext. Every floor has FREE laundry which was amazing. The gym was big and they had wipes for machines and towels. The pool was being renovated so we could either go to beach (no charge to take a chair or two on the beach) or use the pool at the Kaanapali. This place is geared towards the older adult. The age was about 60ish up. The pool was mostly an older crowd (Im assuming they were Kaanapali and Whaler patrons mixed in). The plus was there was only one or two screaming kids. The minus is that a younger person might find it TOO quiet here. We loved it. We are in our late forties and welcomed the more mature crowd. I could read a book in peace. We loved being so close to the Kaanapali (the most Hawaiian hotel) and enjoyed their free music and hula. And...so close to black rock and Whalers Village to eat and mill around. Pros-ideal location free laundry nice gym quiet. Cant hear a peep from the next room! most comfy bed ever Cons- -if you are in your 20s and 30s you might find it too boring/quiet. -washer machine smelled horrible of mildew (I left a note telling them about Affresh to keep machine running and smelling great) -dishwasher needed Affresh also because it looked dingy inside and didnt run well. At check-out the kind gentleman gave us a discount to apologize for the dish washer not working. Such Aloha! We loved this place and it has become the only place we will stay when we come back to Maui. It had everything I needeed to make my stay amazing. Thank you Whaler!

mhaurlkl (Cambridge, Canada) 10/06/2019

This was our second hotel on a three island tour taking almost three weeks. We arrived early but were greeted and pre-checked in with luggage stroage and suggestions of placves to see while we waited. With no rush we broused the local area right behind the hotel. many shops and services and restaurants very close by. it was a nice time to familiarize ourselves with the immediate area. This is a nicely laid out hotel with many amentities and options. A nice pool and bar area. lage well manicured lawns and gardens. Definitely kjept as an island paradise. itw was the beginning of the shoulder season and some renovations and upgrades were already underway. The room was large and romy with a good fridge, ,icrowave and coffeemaker as well as a small cook top. A large baclony gave us a view of the oceian. The hotel was quiet and well monitored by security at akll times of the day and night. We recieved two free movie rtentals and two free coffee voucheres for each day for a fantastic littl coffee shop immediatly outside the front gate. Everything was as we expected in this hotel. Very nice.

Donald A (Palatine, Illinois) 09/29/2019

We paid for an open view and it was truly an ocean view. We had a 3rd floor room and each room has a balcony. No elevators however. We looked out at the pool and ocean. Pool was nice with a hot tub and a bar. Beach looked a bit rocky for swimming, but there are nice sandy public beaches minutes away. There is no restaurant but they give you coupons for free coffee and a coffee shop next to the property. There are quite a food options available adjacent to the hotel so you do not have to drive great distances for meals. Property seemed well maintained and staff was friendly. We liked this place.

Baward2 (Orlando, Florida) 09/13/2019

After much research and deliberation of where to stay on our 1st trip to Hawaii. We decided to spend our 25th anniversary at the Aston Islander on the Beach. There is no doubt we made a great pick with this place. In our opinion a great location to get anywhere on the island within a short period of time. Shopping, grocery, restaurants a short walk away. But a car is recommended. From check in to check out. A very friendly & helpful staff. They were even able to accommodate a late checkout request for us when we decided to stick around (preferred not to leave at all) for a half day. We stayed in an oceanfront room, 1st floor. Walked right out from the lanai after having morning coffee to see the unbelievable sunrise. The property is in pristine condition with tropical flora all over. Room was clean and met all of our needs on the trip. Enjoyed the Tiki bar on several occasions by the pool. No doubt that when we return to Kauai this will be the only place we consider for our stay. Thanks to all at the Aston Islander for making this an unforgettable anniversary getaway.

clmurphy20 (Walnut Creek, California) 08/30/2019

My sister and I really enjoyed our stay at Aston Islander on the Beach. It's a modestly decorated hotel very conveniently located a short drive from the airport. We were able to drive anywhere on the island in less than an hour. Our room had a beautiful ocean view with a small balcony where we enjoyed morning Kauai coffee (provided in the room). There is a small, very clean pool and hot tub, and a pool bar with friendly bartenders and local patrons who are all happy to give you tips on seeing the island. The front desk staff always greeted you with a smile and asked about your day's adventures. The room was very comfortable with mini fridge, Keurig coffee maker, and microwave. There was even kitchenware to cook small meals in the microwave or at the pool's gas grills. The hotel is located very conveniently next to a small shopping center within walking distance but still felt very tucked away next to the ocean--not like a strip mall hotel. I plan to stay here again and would highly recommend the Aston!

rcallahan (El Toro, California) 08/25/2019

We normally stay at the Grand Hyatt but we wanted to break up the stay and try something else in between Poipu and Hanalei. We read the reviews and selected an oceanfront room. We called after making the reservation and requested a room on the side away from the Lava Lava beach club so we wouldn’t be bothered with noise. We got a room, as requested, on the third floor. You are extremely close to the water so if you like hearing the surf this is right for you. The beach is right there but I wouldn’t consider it a nice swimming beach. The property is smaller which I liked. We didn’t like the older rooms, reminded us of the 60s. Clean but old. Considering what it cost compared to the hi-end resorts I felt it was worth the price. You are also closer to Hanalei. Next trip we’ll do the Islander again and another high end resort.

WeHeartHawaii (Honolulu, Hawaii) 10/15/2019

Wow, what can I say about the location of Aston Kaanapali Shores! First off, it's a beachfront property in the beautiful Kaanapali area of Maui. The sunsets here are gorgeous. The property itself has an on-site restaurant, spa, fitness center and retail shops. The rooms have full kitchens and bedrooms so it's like you're staying in a beautiful luxury condo property. The service here is so full of Aloha, from the front desk employees to the maintenance and housekeeping staff. They're friendly and very hospitable. The rooms are clean and have everything you need to make your stay in Maui comfortable and self serving. You can go across the street to Times Supermarket and make your own meals or, you can grab a bite at one of the many nearby eateries including the on-site restaurant. It's worth staying here again and again. Make sure to catch that sunset at the end of the day!

Laurie S (Spokane Valley, Washington) 10/09/2019

We stayed in a studio on the 7th floor with a side ocean view. Love the large balcony to sit and listen to the ocean waves. The room was clean and the hotel is well maintained. It is also great to have a full kitchen in the room. With the grocery store right across the street we were able to eat in some. The staff was very helpful and we enjoyed the pool with Happy Hour drinks. The restaurant was handy and the food is good. They also have some shops providing amenities that you may need. Very fun time.

Canadianexploreradam (Calgary, Canada) 10/08/2019

Overall, it was a good trip. The property is well taken cared of and maintained. Our room was clean and inviting. My partner and I felt comfortable and right at home in our room. Aston Kaanapali Shores did a great job with suggesting what to do on Maui, where to eat, and sights to see. My partner and I had a great experience, however there are improvements that can be made. There was a bellman that seemed to be easily distracted. He was a well groomed and always had his hair styled in that popular combover. During the times we had seen him when leaving or arriving to the property, he seemed to be flirting with a new female guest and my partner and I had even seen him get passed notes by these female guests; which I’m assuming are possibly cellphone numbers. There was also an incident that my partner had felt uncomfortable with his overly flirtatious interaction with her. It made me upset that we were on vacation and my partner was left uncomfortable because of this interaction. My biggest regret on this trip was not bringing this problem up to management the moment it had happened due to not wanting to ruin my vacation with my partner. Regardless if it may be slow or because you’re working at a hotel and you’re given the opportunity to meet new people from all around the world, it is not an excuse to have these unprofessional, inappropriate interactions with guests of the hotel. I hope that management improves training employees with this type of attitude as this is a huge training opportunity. Despite the bellman who was unprofessional, the other hotel staff we dealt and interacted with did a great job with keeping it professional and being helpful. In the end, we still made the most out of our anniversary vacation and tried our best to explore the beauty Maui has to offer.

Courtney80 (Sydney, Australia) 10/06/2019

We recently stayed here for our family of 5 holiday in Sept 2019. Spent 4 nights in a One bedroom Garden View apartment. Great location! Staff were super friendly! Hotel is a little dated but still has that wonderful island feeling! Grounds were beautifully maintained and our room was clean and fresh daily! We loved the choice of 2 pools and resort towels were always fresh and abundant! Found parking easy with our hire car. Were very lucky to have an awesome beach out front! Plenty of sand.I know this is seasonal but we must have picked the right time!! All round really impressed and would love to come back to Maui to explore more!

Andrew A (Denver, Colorado) 10/05/2019

This hotel is just north of the main resort area of Ka'anapali but the location is excellent, within easy walking distance to Times supermarket, shops, and restaurants including fish market Maui. We booked a one bedroom condo for Friday and Saturday night and were upgraded to a two bedroom two bath even though it was just the two of us. It was comfortable and spacious and the air conditioning was great to have. On the downside the walls seemed paper thin and the windows hardly blocked any sound, though it was very quiet at night. The mattress in the bed was worn and sagged in the middle. The central area of the hotel was great, and it was nice to have two pools. The beach was very nice but got a bit rocky away from shore. After checkout the hotel offered to let us use the facilities (beach, pool, etc) until we had to head for our flight. Overall it was a great experience, excellent hospitality, and definitely recommended.

vinobarolo (San Jose, California) 10/14/2019

This condo complex is right on the water. Every unit offers amazing views of the ocean and islands. It was wonderful to be able to hear the waves crashing while we slept. There was a full kitchen stocked with everything we needed to make breakfast and dinner. Several times during our stay we walked down a couple hundred feet to Duke's for happy hour and listened to live music and watched the sunset. The complex is very well maintained. I love that it is quiet especially compared to other resorts that appeal mostly to families with small children. Front staff is friendly and very helpful. We were able to book activities directly with the concierge which saved us both time and money. The Mahana is now our favorite place to stay when in Maui!

145shawna (Agoura Hills, California) 10/13/2019

This place deserves every-bit of a 4 star rating. The only reason I cannot give it a 5 is because the bed in our studio was a bit noisy, let’s say comfortable, but on the less expensive side! The rooms are as advertised, facing the beautiful and aqua color water and nightly unobstructed sunsets. This was by far the best reason to be at this resort. The staff were all nice and always present to assist. We had daily room service and access to the small but very refreshing swimming pool. The best part was also to walk out and be able to immediately swim or snorkel at the ocean. Or just sit at your shaded balcony and watch others do the same. Very little traffic ships, paddlers, or generally speaking anyone in your view. The excursions were also well supported here and you really didn’t have to work hard or venture far to get the deals that suits your plans. We also saw a number of guest grill out by the pool or in front near the parking lot. As there are no restaurants at the resort. But you can literally walk 5 minutes to Duke’s for dinner, breakfast, or happy hour. Or tot he food truck center nearby with dozens of variety all served next to one another. Or shop Times grocery. This was an excellent week long vacation at this location and makes us feel we want to come back. I can go on and on but we were very pleased with out choice and money for the value received.

Adventure08691636296 10/01/2019

We were delighted by how beautifully decorated and well-stocked this lovely condo was. From the granite kitchen counters to the Oriental rug and realistic sea turtle sculpture in the living room to the master bath with the huge stone shower and all the supplies---hair dryer, curling iron, make-up mirror. The sound of the waves beneath the lanai that you can reach from both the master bedroom and living room soothed, and you can watch the sun sink below the waves between Molokai and Lanai as you eat dinner. There were two TV flat screen TVs, and a wonderful collection of books, including everything from the history of the island to identifying the flora and fauna to one of my all-time favorites books, Montgomery’s Soul of an Octopus. The AC worked great to cool the place down while we were away snorkeling at Black Rock or Napilli Bay during the day, and the blackout curtains were great for sleeping in. The kitchen had everything—spices, different types of wine glasses, sharp cutting knives, paper towels, aluminum foil—you name it. There were also plenty of fluffy white bath towels and beach towels---all of which could be easily washed in the washer and dryer in the unit. The tropical floral arrangements looked real, and added just that extra touch. It was romantic perfection, and I don’t get the people who complain about the palm tree outside the living room window. The tree provided a stunning tropical foreground to the sea, waves and islands behind it. We plan to come back!

cheridiann (Auburn, California) 09/24/2019

Just returned from 14 beautiful nights in Mahana #814 with amazing views and sunsets. The oceanfront view looking towards the other islands was gorgeous. You look out your floor to ceiling windows directly at the islands of Molokai and Lanai, which provide some amazing sunsets each night. You are walking distance to a small strip mall with a full-size Times supermarket. About seven food trucks were parked in a lot across from the mall. The hotel is at the northwest end of the Ka'anapali Beach Walk. Several nice restaurants (Duke’s is right next door) are a ten to twenty-minute walk down this popular path. We found some of the best snorkel spots just in front of Duke’s. Single pane windows in the unit get very warm from 1 pm to 6 pm. You must close shades (nice to have see-thru shades) to keep out some heat. Can’t hear ocean waves with doors shut and A/C cuts off if you open doors. Need fans when doors are open. The bedroom has no ceiling fan. We purchased a standing oscillating fan at Ace Hardware for $30. WiFi has been great. A smart TV with Netflix / Amazon Prime would have been nice. TV programs were minimal. DVD/BluRay/VHS player in the room. There is a RED BOX DVD machine in the lobby. Also nice library in the lobby with lots of books as well as a selection of books in room. The clothes dryer only works on one setting which they were unable to fix during our visit but it was still usable. The bed is not attached to the frame, beware to not sit on end or you will flip the mattress over on yourself. No lightning on Lanai, can’t eat outside after dark. Also, drapes in bedroom ARE NOT blackout. Bedding & bed in the bedroom was ok not great. Sofa bed in living room pretty hard. The pool and hot tub were nice. Lighting around the pool was not good. Great binder in the unit for locations of beaches. Our 2 weeks in this unit was great. You can’t beat the view and location.

drewstuckey 09/23/2019

This place was amazing all around. The ocean front view looking towards the other islands was gorgeous. And the rooms were great. Thank you for such a wonderful home away from home. This was definitely the best vacation I've had.

Derbalmcdillett 10/05/2019

We booked a garden view room and when we checked we were very disappointed in the room. The room was very tired and the mattress was needing replacement yet clean. We went to the front desk and spoke with Dennis the manager about finding us another room. Dennis told us there was nothing available that night but he would work on it for us and to come back tomorrow. We returned the next morning and were told they have a newly renovated room and upgraded us to an ocean view! They offered to move all of our food and luggage and the room was beautiful. Based on the desire of Dennis and his team to make our stay enjoyable, we would stay again and appreciate the great service we received. Thanks Dennis!

MarilynTravelBug (San Diego, California) 10/04/2019

The resort itself has large (but out-dated rooms) and a nice mid-week Happy Hour. It is located in South Kihei, not far from good snorkeling areas in Wailea and Makena. I had called a week before check-in and asked for a room with a partial ocean view, and even when we checked in I was told I might get to change rooms the next day - but it never happened. I don't think RCI guests get the "good" rooms with a partial view of the ocean even if there are rooms available for owners or Aston renters. I was also surprised to pay a $90 fee for utilities and taxes upon check-out.

Verna L 09/29/2019

Maui Hill is very clean. The grounds are beautiful and very well manicured. We had a 2 bedroom unit and it was very spacious. We stayed a week and on the 4th. day they came in and made our beds and gave us clean towels. Thank you to all the staff at Maui Hill. We had a great time in Maui.

dtauer (Prior Lake, MN) 09/27/2019

We split half our stay on Kauai and the second half was on Maui. After a not fully satisfactory stay in Kauai, we were hoping for an improvement for the rest of our trip. The Maui Hill not only met our expectations, but far succeeded them. The room we were assigned was fabulous and everyone we dealt with was very friendly and helpful. While we were there we saw trimming and maintenance activities nearly every day which I think shows the care and pride in maintaining this resort. We had a couple of questions, and think we were working with an employee with less experience. However, she listened to our questions, and when she didn't know the answer she was polite and double-checked with someone else. I would much prefer this to other experiences at resorts when if they don't know the answer they make it up. We all know how frustrating it can be when basing your vacation plans on wrong information. When we arrived we had a couple of gifts on the table with a card from the General Manager. I sent him an email thanking him and his staff for a great room and the gifts, and before I ever got up the next morning he had returned the email thanking us for our business and spending time there. Dennis and his team really show pride in this location. I hate to say anything negative because we are so completely satisfied, but some of the units are up a couple of flights of stairs. Keep this in mind if bringing your luggage up stairs will be an issue for you. We have now visited all 4 of the major Hawaiian islands and think Maui is our favorite. Much of that is based on our recent stay at the Maui Hill.

Matthew M (Eastvale, California) 09/06/2019

We had exchanged our timeshare week through RCI for this resort four months in advance to our vacation in Maui. After reading all the reviews, our expectations were high. Sadly, the reality was so much more different. The check-in process was relatively quick and efficient. Our room didn't have any view except just the parking lot or a driveway in the back lanai. No views of the ocean. The resort is very old and very outdated. No digital room keys that you would expect at these types of vacation resorts. The air conditioner is very loud and we had a hard time sleeping. We found a dead roach in a pan, none of the dishes were washed, and the lanai furniture had a thick amount of dust like it wasn't cleaned for several months. We also had issues with the refrigerator where one panel had completely collapsed. We contacted the main office and they sent a maintenance guy very quickly. However, this guy was very rude and irritable. I don't know if he was having a bad day or not, but he was definitely annoyed about having to fix it. The room layout is very strange with four large doors leading to the backyard lanai and the bedroom ceiling is too low with a fan over the bed. I do not recommend this resort for anyone traveling with children. There are too many steps both leading too and inside the rooms that can be dangerous. There is a narrow opening with steps between the dining area and the living room with a metal bar that we bumped into several times causing several bruises. The location of the resort is not close to the beach and you will have to walk or drive at least 1/2 mile to the nearest beach park. The pool area is nice, but access is through the main office. However, the refreshments stand had to be fumigated one day during our stay. There is no gym on-site for this resort. Only a pool, hot tub, tennis court and shuffle board. We've felt that this resort is nickel-and-diming you for any convenience. They have a daily fee for using the in-room safe and charged us $40 fee for utilities for a one week stay. Not including the daily timeshare tax fee, which is the norm these days, this resort has excessive fees if you check-out late. So make sure you check out by 11:00 am!

Bruce K 10/10/2019

Great price.Close to eateries and awesome farmers market . Room was average , clean ,no air conditioning,kitchen fan hits cabinet door when open. Close to island activities, beach, snorkeling etc. Would probably stay here again. It meet our needs.

Storyteller737311 10/08/2019

Great place. Condo 424 has been upgrade with nice finishes. Entire complex could use some upgrading such as a deeper pool, nicer corridors and elevators. Pool restrooms looked like something from an elementary school. Staff at front desk not so friendly and not very knowledgable about bus routes. Close to the ocean and some shops. Corridor had ligtlhts that shown into the bedroom, made for disturbed sleeping. Would stay here again if we could get the same type if upgraded room that faced more of the ocean and less of the large magnolia tree that blocked part of our ocean view. All in all it was relaxing. Jeff, the manager of the unit we stayed in was AWESOME.

Footprints547909 09/25/2019

We’ve stayed here 4 times. The first 3 were great. Last one not so much. Our room was booked with castle resorts and was the crappiest room we’ve ever seen. Stained carpet, ceiling fans that had no speed and the bed was horrible! In the past with private condos you get beach chairs, umbrella and an ice chest. This unit had none. Not even salt and pepper in the kitchen. We love this location, the grounds are immaculate, pool is great and the ocean is right there but we will not be booking with castle resorts ever again the private condos are so much nicer

BrazilNut59 (Oakdale, California) 08/28/2019

We have been to the Paki several times , as we really like this building even if it is older and the location. Love the ocean right out the back door....and other amenities. What you must know is... **The Manager Promise and staff Eseta, are wonderful, caring people, who’s hands are sometimes tied —because when you book you will find that there are.... Multiple owners and all owners are Not created equal. Room #104 owner should be ashamed of the pathetic king bed they provide. We have several Airbnb’s and would never think of having such an awful old mattress for our guests! This unit is hot beyond belief in August. Decent insulated curtains would be the least they could do? the mini kitchen is updated and cute BUT like an after-thought, closet-like in size. There were NO pictures of this unit -#104 in any of the online sites. Super small living room BUT a gigantic closet in the master. We booked a 1227 sf unit and IF this unit is that size, much of it is wasted in the master closet! The *tiny living room is Crowded with 4 people. 5? 6? Impossible. The ocean view was very nice. Sadly, the above issues overshadowed this. We love the staff and enjoy many of the other rooms/condos. Different units had a breeze or shade so you really can be ok during the hottest times with fans. Advise to book online and click: select individual unit.

betty m 08/20/2019

This hotel has no air conditioning. They charge you a cleaning fee that is not refundable. The room was not clean when I arrived. do not supply you clean towels . You have to pay a fee or wash them yourself. No complimentary breakfast. No coffee . The only plus's was I had ocean view.

lexijbella (Chino, California) 06/30/2019

I booked this trip through Costco, so I expected a nice resort. What I got instead was a completely outdated run down resort. The first night I turned on the lights on the restroom only to find cockroaches crawling around. I wasn't able to use the bathtub because the paint was peeling off. I found other people's trash inside the kitchen cabinet. There was old fake floral arrangements that were placed throughout the room, that were very dusty and dirty. The patio outside was dirty and dusty, with bird poop all over the patio furniture. On top of what you pay to stay there, the day you check in they charge you $150 cleaning fee along with 10% gratuity added on each day, and yet no one came to clean the entire time we were there. I ended up leaving early and booking a room at the Hilton across the street. Payed more than expected on this trip, never again will I stay at this resort, big mistake on my part for not doing my research and trusting Costco.

glendq (Kelowna, Canada) 06/04/2019

we enjoyed a very nice week here and liked the beaches nearby. the room was large enough for 6 of us in this condo. there was plenty to do nearby. the surrounding grouds were beautiful. the pool was clean and not too busy. really enjoyed it.

yes2travel (Atlanta, Georgia) 11/26/2018

I must begin by giving high marks to the Aston desk staff. Jenny Tolentino knows her business and how to make customers happy. I spoke with her before and during my stay and she went over the top to make things wonderful. If you stay here through an Aston booking don't hesitate to ask for her assistance if needed. You will not be disappointed. Our unit was a 2BR Garden View. The unit size was terrific and the balcony out of this world wonderful. The unit itself is privately owned and was very dated. There were patch marks on the walls, worn out cabinets and a general "1970's" type furnishings, sinks etc. The kitchen appliances and furnishings definitely need replacing and from something more upscale than Wal-Mart. Regardless of the shabby room disappointment we had a lovely time and will definitely return to the resort in the future. (Albeit requesting a different room.) The pool and grounds are fantastic. The tennis courts very well maintained. It is lushly landscaped and very quiet. Access to Waikoloa restaurants is easy and the nearby hiking trails wonderful. Wish I was there right now!!

Janie4359 (Round Rock, Texas) 09/26/2018

This is a lovely, gated community and the Aston management property employees were extremely friendly and helpful. Hailey was very nice and helpful with our check-in process. There's even a free movie rental box in their office to take some movies to your unit. We got lucky and were placed in a Villa (#18). Villas are grouped 4 together; 2 upstairs units and 2 main level. We scored an upstairs villa that had nice furnishings. Since these are privately owned properties, each unit will be different. The villas have a carport for one car for each villa. 2 separate carports for the building of 4 villas. If you can be lucky enough to get placed in a villa, you will have an ocean view overlooking the golf course. The lanai was very large with a table for 6, a couch and even had access from the Master bedroom as well as the 2nd bedroom. Each night we were treated to a beautiful sunset. This was a 2 bedroom, 2 1/2 bath condo. The extra 1/2 bath came in real handy with 4 of us getting ready. Both bathrooms were large with the master having a large, 2 headed shower and the other bathroom having a garden tub and lovely shower. Both bathrooms were double vanities. There's a safe in the master closet. You are close the the Kings Shops and Queens Marketplace as well as the Blue Hawaiian Helicopters. The only minor issue was some pesky sugar ants which the management company were quick to come and spray. Central air so it was very comfortable. We will definitely return here on our next visit.

Redoak1977 (Jamestown, Pennsylvania) 09/16/2018

We spent a week at the Shores. It was clean, roomy, and comfortable. A wonderful condo with beautiful grounds. The staff was very helpfull and friendly. If you are going to be on the Big Island, I highly recommend staying at the Shores.

Guide819006 (Vancouver, Canada) 10/14/2019

We love staying here for so many reasons: the super friendly and welcoming team, a great location - while it's busy at ground level there's a great escape upstairs to a wonderful and ever-changing view; excellent amenities.

vsnip (Aloha, Oregon) 10/14/2019

Great location for more than 2 adults. Convenient location with great views. Full kitchen a great asset. Kick back and relax watching surfers and keep track of Atlantis submarine's coming and going. Just like home only much less clutter and noise.

pipdouglas (New Zealand) 10/12/2019

Highly recommend, will return again, great service & location. Awesome staff. We were a family of six and heard good things prior to checking & we weren’t disappointed at all. We will tell out travel agent how great our accommodation was.

MaureenH_11 (Sechelt, Canada) 10/11/2019

We were met by the valet (free valet parking) and he helped us with our luggage and helped get the mobility scooter out of the rental car. We were shown to our beautiful room and the luggage arrived shortly after. What an amazing room with an incredible view! We had won the two nights' stay here but sure wish we could afford to stay for a month! The lanai is huge - we ate two breakfasts out there. The room is beautiful and the bed was comfortable. The kitchen has everything you need. The ice maker didn't work properly but they were helpful in trying to fix it.

168rona 10/09/2019

Unfortunately we stayed at this hotel for only one night. The lady in the front desk was very welcoming and helped us with everything, she came with usall the way to the room. We stayed in a room for 6 persons that included 2 bedrooms and one sofa bed. The room was beautiful and well equipped. We had a great view to the ocean which was 100 m walk from the lobby.

NickfromOz (Sydney Australia) 10/05/2019

It is a completely circular building with a balcony to each room , offering views of the city or Waikiki Beach priced accordingly. A word of warning if you want a specific view it should be clearly identified or you will end up with only half the view you want or none at all. The rooms are well maintained and comfortable. It's a little pricey, as is the resort fee for probably the oldest hotel on the beach front. It has a restaurant onsite but be prepared for a long queues/wait for service. There are other restaurants nearby but a little difficult to locate as there is some major renovations, revamping and town planning going on in the area. There is parking at the hotel however its an extra charge, extremely limited and very tight parking spots especially for large cars. .

AlfredoO682 (Monterrey) 09/27/2019

We stayed in Aston Waikiki Circle Hotel for 8 nights. The hotel provides a small safe. We were careful to put our valuables such as smartphones, laptops and headphones in there. Since we rented a car and we had a chance to buy our groceries from the groceries stores such as Walmart and we kept the food, beers in the fridge and the other stuff such as bread and sweets on the desk at plain sight. One day we bought two six pack of beers, bread and ham to make some sandwiches. That same night we drank 10 beers. Next day, September 18th, we all went to hang out and travel around Oahu, when we got back we noticed that the two remaining beers, a bottle of water and a bread were missing. We didn't want to report because we were afraid that if the same person knew that we had reported her she would steal us even more. Then next day, September 19th, more things were stolen. For example, one women underwear which was a surprising for us, we never imagined someone would want to steal something like that also since we brought first aid box with some medicines one box of medicine for flu was also stolen. This bad experience had never happened to us before. We weren't expecting this to happen in a place that is considered safe as Oahu. People like this shouldn't be working as a room service because people cannot store all their belongings in a small safe. We don't put food and drinks in the fridge so that room service can get whatever they want. This needs to be investigated because there is a thief in there that has key to access all the rooms.

Dee2469 (South Australia) 09/27/2019

We recently stayed here for our second trip to Waikiki and sought out a beachfront hotel with a balcony. As far as room prices go this would have to be just about the best value for money you will find for that combination. We had an ocean front room and the view from the balcony was amazing. So relaxing every day just watching the sunset, before going to dinner at one of the many eating places nearby. The room was small but not tiny and certainly manageable for two people. I think they all have two double beds and perhaps one queen size might be better but it didn't bother us. The staff were extremely friendly and helpful when we arrived and were very accomodating in getting us to our room as soon as they could, which was much earlier than the check in time of 3pm. The hotel is on the street, not on the beach, so there is quite a lot of noise and if you are a light sleeper this might be a problem for you. We were on the 10th floor and it was still quite noticeable, however the air. conditioner was a good 'white noise' provider and we didn't have any issues. We loved our stay here and would be very happy to stay here again.

Jon R (Hollywood, Florida) 09/27/2019

My wife and I arrived very early (12:30) to our checkin which was supposed to be at 3:00. Luckily Kamaki at the front desk was able to get us in the room and upgraded us for an extra $40 from standard 2nd floor no view to ocean view 9th floor. It was SO worth it! We didn’t even realize when we reserved initially that this hotel was right on the beach, arguably the best location on the island! The room was nice, modern, and clean, with our own private balcony. We absolutely loved it and we highly recommend trying to get an ocean view a few floors above ground level! Thank you Kamaki for your service!

Chadbfl (Worcester, Massachusetts) 09/19/2019

Very unique metro hotel experience literally 500 feet from Waikiki Beach. Gorgeous views, great location within walking distance of some of the best restaurants and shopping in Honolulu/Waikiki. Room was comfy, a bit small and very slightly worn, but all in all a very good value.

Sightseer68187529369 10/09/2019

I'll be definately going back, we found it handy with the buses travelling past the front door, Waikiki is also at your front door. Diamond head is just near by and our room over looked it. All the restuarants are close with our favourite Lulu's underneath our own building.

Mary718718 (Blandon, Pennsylvania) 09/18/2019

The one bedroom unit on the 36th that we had was a little rundown, but clean enough. Faced the windward side of the island making for some gorgeous sunrises. Comfortable bed. Spent a lot of time on the lanai. Figuring out parking is a bit challenging and some of the staff couldn’t be less helpful. Two VERY long blocks from the beach.

jdcampbell30 09/16/2019

If I could give a minus for this hotel I would! From the moment we arrived it was terrible! We called in the morning to ask about checking in a little early as we had a tour at 4pm - we arrived at 2.30pm, finally at 3.30pm we were given a key to use the pool showers - key didn’t work! When we did get to our floor we realised we had been booked into a floor with extensive water damage to the point that the drying equipment was still there, there were no skirting boards, we had mould in our room, the bathroom floor was gurgling with water, the sheets had holes & marks on them & it was generally dirty! Staff were not helpful but after quite a discussion we were “upgraded” to a high less wet slightly less dirty room! The smoke alarms had no batteries in them & the elevators made terrible banging noises! The smell of the place was mould scent! I would never stay here again!

Teachingmom1 09/11/2019

The place is fine. Old and holes in most of the furniture. But, watch out for the staff! They barely tolerate you there. From not being allowed to stop on a floor because a staff member won't let you to hearing the parking attendant scream at people who don't speak English. Also, the power went out twice and they finally changed our room.

Yvonne393 (Geraldine, New Zealand) 09/03/2019

Fire alarms went off and they had no idea what the problem was. Nobody checked even tho they said they thought they could smell smoke but couldn't find anything. We were on the top floor which was 37th. When I went down the stairs it was a joke. If it had been a real emergency it would of been disasterous. Cords etc running down the stairs and across to the rooms. They did not seem to have any plans in place for any emergency and were more concerned with checking people in and out. Would definitely not stay here again

MargaretK576 (Bassano, Canada) 08/11/2019

My daughter and stayed at the Colony Villas in August. This is not a hotel but indivudual condos. There is no restaurants or bars on the property but it is a great place to stay. We had a large, well appointed 2 story, 2 bedroom, 2 bath condo. The master bedroom is upstairs and well appointed with a walkin closet. The bed was comfortable. The downstairs had a well appointed kitchen with a dining and sitting area. The second bedroom had 2 single beds and a cot in it. We were situated very close to the family pool. It is peaceful. The resort is gated. The grounds are wonderful. The only challenge is that you have to drive if you want to eat out. My experience being in a large group on this resort, is to go to Costco and get your food and drinks. By the time you get done with the day, you are ready to slow down for the evening. This place does have BBQ in the pool area and you need a key to get into the pool/BBQ area and a key to get out. All in all, I would recommend this resort to couplees with children or to anyone looking for peace and quiet.

joysclind (Wrightwood, California) 08/07/2019

My family stayed here for a week booked through AAA. Nice place but had some issues Pros - great location convenient access via rental car to area. Staff pleasant upon check in and phone calls were answered promptly. We had booked a one bedroom with sofa bed and since the condo didn’t have a sofa bed were given a second bedroom with two twins that worked great for my kids. My kids loved the pool. And hot tub. A lot ! 🏊‍♀️ Very close to our unit. Coffee and tea was provided daily with phone call requests as advertised. Cons - ANTS 🐜 in the upstairs bathroom. Called staff the next morning nothing was done that I am aware of as there were still ants the next night. Since our family was staying the following night at volcanos national park overnight I asked for the bugs to be treated. So came back on day 4 to an upstairs that smells of insecticide but not more ants. Cont open a window to ventilate due to heat outside and no upstairs fans. Turns out on day 6 the ants reappeared in the downstairs bathroom. 😵 Downstairs bathroom toilet occasionally runs - probably some slow leak internal (?) we saw nothing leaking external. Annoying but can deal with it. Upstairs bed hard as a rock. No mattress topper. Worst bed ever. Kids beds were fine. This condo only has AC that you cannot set below 74 and one fan in the main area so the bedrooms get very stuffy at night. I hope for future travelers they install ceiling fans or something in the bedrooms since you really can’t open the windows due to humidity and heat outside. No view to speak of just looking at other condos. No golf course view. We were in 1901 Parking sucks. Most spots are reserved and there was not a designated spot for our unit so we had to frequently park further away. No shuttle and most things are over a mile away or more so have to drive or taxi. Additional notes not good or bad just FYI - pool and bath towels and bedding were provided as was the daily coffee and newspaper on request. Plenty of dishes and and full kitchen. But no spices, condiments, etc. no day passes to the Hilton or other pools as other reviews had mentioned. No beach toys as other reviewers encountered. Not sure if we would return here. Kinda on the fence for us on that one

filalex17 (Boulogne-Billancourt, France) 07/15/2019

We really liked staying in this place for so many reasons : - great location: close to the beach, shopping centre, food court... & don’t miss the sunset at the lava lava beach club ! - nice, quiet (when we were there) and clean pools - spacious villa - excellent customer service : we had an issue with the AC in our first villa. I called the office, 20 minutes later an engineer was here. Unfortunately he wasn’t able to fix it, 15 minutes later the office called me back offering to relocate us in a bigger villa and they offer us a discount However small things made I don’t go with 5 stars: - cleaning : I am not the only complaining when I read the comments. The cleaning is really imperfect and must be improved : dirty towels, dirty floors (hairs, dust...). - equipment : understanding we are in a villa we can’t except to have everything but small thing like sponge, kitchen towel, salt & peppers... would be appreciated. - don’t forget it’s not a villa dedicated to be rent, this is someone’s house so you can have some pictures of them in the bedside table... quite strange sometimes... Hopefully they will improve these points, if they do this place would be a real nice place to stay !

Chautauquan (charlotte) 06/20/2019

This was a great area to visit. Our condo had a pool pass to the Hilton complete with a lagoon for snorkeling. The condo was well equipped and spacious. We frequent Hilton Head and it reminded us of a newer pacific version of HHI.

relouie (Tehachapi, California) 05/08/2019

We just got back from a week in Waikoloa and wished the unit was better. We booked our trip through Costco, hoping it would be a well maintained unit. We stayed in a 3 bedroom, Unit 605, and figured renting the larger one would mean it was a nicer one as well. I even called the office at Aston a couple times before we got there, to make sure we would have a cleaner unit, with one of my grand kids beginning to crawl. We checked in later in the day and within an hour of my granddaughter crawling on the living room carpet, her knees and feet were black from the dirty carpet. Based on many other reviews, we thought that beach gear, chairs and other items would be available for our use, but there was nothing in the unit like that. We went to sweep the tile floors and there was no broom. We decided to use the vacuum that was in a closet but the tank had been removed, so we couldn't use that either. There are also no dish towels or sponges, so make sure you bring your own.The garage, several kitchen cabinets and some of the closets were locked so we had to access to those. It appears the owners and property management company take very little care of this unit and Costco will be made aware of this. I hate writing bad reviews but I also want to protect others in the future. As far as the complex goes, it is very clean and the pools are well maintained. We did have to pay a cleaning fee, which is pretty ironic.

Misheel C 08/30/2019

I booked this hotel last minute, 5 days prior to stay via Hotels.com, then tried to cancel 4 days prior because of an emergency. They were "happy to cancel" but no refunds were allowed. On hotels.com, I could cancel but Ewa hotel would charge a penalty that was the same amount as my stay. I think that's a great business model, to then make the room available to "other guests who may need a place" so they can sell the room again. But I am not ever going to stay here for the unsympathetic and inflexible approach they have to making money.

Wandererz808 (Honolulu, Hawaii) 07/25/2019

I checked in here as me and a friend were going out for a night of drinks and did the responsible thing and got a room to avoid a DUI. So we checked in and out the door in 5 minutes. This morning when we woke up I found BLOOD ON THE WALL and a chair has a dent on it!! Like someone had a party before I checked in. I better not be charged for this as I reported this things. I was told housekeeping will be up.. No housekeeping ever came. I felt disgusted looking at blood on the wall and no one coming I showered in case there are more blood in the area. With having the feeling that this isn’t important to them I checked out and reported to the gentleman in the front. His excuse was “maybe they were waiting for you to check out” so to tell me you rather wait for someone to have contact with blood that can contain viruses that can survive 1 week outside of the body. Didn’t have the feeling they cared enough with my complaint as I wasn’t yelling and remain calm and respectful. Side note. Hotel runs out of parking quickly so be aware and get parking early. Room was nice and good. Except the main complaint above. Hotel is a bit hidden but value was great. Great place for the price but customer service isn’t their strong ability.

Mitchhawaii (Kealakekua, Hawaii) 07/25/2019

This is one of the better budget hotels. It is also an older property but the amenities, especially for Kamaaina's makes It a great deal. The staff is extremely helpful and friendly, and you bet I'll be staying here again, versus Pagoda or Ambassador Hotel. I stayed her for 6 nights for work, so needed parking. The day I checked in, parking was sold out, so they recommended the zoo which is close by. My room had a comfortable bed, and room was clean. Shower was clean, and water hot. AC cool, no problems at all. My only complaint is one elevator, but it is an older hotel. Kamaaina use their website for specials because it is an Aston Hotel property. The person I interacted with the most is Justin at the front desk, who was very friendly and helpful. I read all of the reviews on another review site, and it's like people pay cheap and expect high class. In this hotels case, you get way more then you pay for.

danatsuchitori (Honolulu, Hawaii) 06/07/2019

This may not be a high-end resort like the Hyatt Regency Waikiki Beach, but their staff, especially hotel manager, Maryknoll, made sure my requests were followed through. Upon my arrival, I had no complications whatsoever like I had at Hyatt Regency Waikiki Beach. My room with a king bed was ready on a high floor at the end off the hall, just as I requested with hotel manager, Maryknoll, day before my arrival. Upon my checkout at 12noon, hotel manager, Maryknoll, sincerely apologized for no late checkouts, because of a group arrival, and extended her arm with her business card and said if you need anything else, please don’t hesitate to call me. Overall, this hotel may not be a high-end resort like Hyatt Regency Waikiki Beach, but their staff and manager just know how accommodate their guests needs without complications.

Nomadgirl1946 (Batehaven, Australia) 05/31/2019

Staying here beginning and end of May to break the trip between Australia and the US and Canada and return to Australia we found the motel handy to the shops and Waikiki Beach and surrounds. First stay found us in a clean and comfortable room with lanai. Staff friendly. However, lift was broken for 1 day which meant carrying our bags up 4 flights of stairs. Return visit we were placed in a very small room adjacent to lift - part of an adjoining suite I assume as there was a locked door in room and we could hear the voices and TV of next room. Felt very uncomfortable with little walking space and one partner had to get out of bed by climbing to the end of bed as it was against the wall. Tap on bathroom basin faulty and we worried we might be held accountable if it completely failed. Not acceptable. We requested another room and the staff obliged. Our biggest problem was the $15.00 per day service fee which includes US Today (overseas visitors have no topical interest in this paper), water in the foyer (why would you bother sitting in a small foyer to drink water), replenish coffee in room daily (this is normally a part of motel service and the coffee sachets only allow for 2 cups a day), shuttle to Ala Moana shops which one would only use once in a short stay of 3 days and local phone calls which most US motels provide as a part of room costing. This fee also allows for Internet access and in room safe which most motels provide free of charge anyway and additional inclusions (whatever that means). One has to pay this fee but in my opinion it is a form of "made up greed" for more money. An old motel but clean and tidy overall.

gro05 (Sydney, Australia) 10/13/2019

12 nights booked here.... not by any means first time to Waikiki, first to Ilikai. We fortunately able to book early checkin, apt 1336 .. which was great considering 0600 arrival at HNL. First impression... a bit dated! Kitchen was well equipped and bathroom was adequate. Locale great. Our view was over lagoon, so we had a great view of fireworks. I will admit I found the bright lights from the Hilton a night, a bit much.. closing blinds minimal effect. I think I would prefer marina view next time. Our bedroom (twin) and lounge area a different matter. I found the covering sheet on my bed had been stained/marked, which wasn’t immediately noticed as covered by decorative cloth. Our fake timber flooring had been repaired however it was very obvious and our lounge (was sofa lounge) was rather disgusting. It was badly marked and stained, it truly needed a good clean. We simply didn’t like to sit on it. Probably worse was the aircon. There were instructions not to go below 72f. Sorry, but that is a bit too warm to sleep thru! It was one of those noisy old style, at floor level. Totally ineffective and most definitely needs replacing. We noticed during the period other apartments better appointed, so this experience wouldn’t put us off staying here again. We just need to find out when renovated, hopefully we will pick better next time. I couldn’t recommend 1336 in its present state.

walters970 (Sydney, Australia) 10/09/2019

The staff our helpful, the suites clean and tastefully decorated. I had a kitchenette it was very niat and decked out with all dishes and utensils.Te view was spectacular and the walk to the lagoon for a swim was only 400 metres. I was very happy with my stay as it was 10 years ago that I first stayed at the illikai hotel.

yoshs114 (Brentwood, California) 10/08/2019

Located in the back corner of the twelfth floor (1243), this two bedroom two bath unit offered great value for money--especially if you don't need to park. I came in a large group so we split up and left the car with the other half of our tribe. The unit was well appointed with granite counters and floors throughout. Coffee maker, toaster, microwave, and all the other amenities that you could want. Go downstairs and get some beer for the fridge or some ground coffee for breakfast. This place is truly your home away from home. Two walls offered panoramic views of the Honolulu shoreline and the lagoon at the HHV. On Fridays I bet the fireworks show would be fabulous!

C4912PAangelaw (Port Stephens, Australia) 10/07/2019

We stayed in apartment 816 which had a king bed, small sitting area, kitchenette and bathroom. We travelled with a baby so arranged a hire cot through the cleaners, cost was $79USD for 8 nights. We booked the accommodation through Waikiki Beach Rentals which were great to deal with. This hotel is located approx 10-15minute walk out of Waikiki, next door to Hilton Village, 5min walk to Ala Moana Shopping Cente and within a 2min walk to 2 ABC stores. This is the second time we have stayed here. We love the location and style of accommodation, would high.y recommend to anyone travelling to Wakiki. Rates are really reasonable compared to other hotels in the area.

Pistolpete401 10/06/2019

Chester was the man. Took exceptional care of my wife and I on our honeymoon! I’m on no sleep just flew back from Cali in bed writing this review because this hotel was the bomb. Fireworks right outside, suite like rooms completely renovated. Private balcony... off the super touristy strip in Waikiki but centrally located to skip out the city or go downtown. The customer service though was dope and Chester went above and beyond to help my wife and I with all our endeavors and checking in and out! He deserves a raise. Genuinely caring for all his guests it truly does make the difference. Only negative was the hotel doesn’t have AC in lobby area because it’s outside which is fine, sorry I’m used to casinos with full blown AC but the elevators didn’t have it either and cramming 10 people in an elevator after everybody just went to the beach was rather gross... take note management. I’m still giving you 5 star because my man Chester at the front desk was phenomenal! Cheers!

gro05 (Sydney, Australia) 10/13/2019

12 nights booked here.... not by any means first time to Waikiki, first to Ilikai. We fortunately able to book early checkin, apt 1336 .. which was great considering 0600 arrival at HNL. First impression... a bit dated! Kitchen was well equipped and bathroom was adequate. Locale great. Our view was over lagoon, so we had a great view of fireworks. I will admit I found the bright lights from the Hilton a night, a bit much.. closing blinds minimal effect. I think I would prefer marina view next time. Our bedroom (twin) and lounge area a different matter. I found the covering sheet on my bed had been stained/marked, which wasn’t immediately noticed as covered by decorative cloth. Our fake timber flooring had been repaired however it was very obvious and our lounge (was sofa lounge) was rather disgusting. It was badly marked and stained, it truly needed a good clean. We simply didn’t like to sit on it. Probably worse was the aircon. There were instructions not to go below 72f. Sorry, but that is a bit too warm to sleep thru! It was one of those noisy old style, at floor level. Totally ineffective and most definitely needs replacing. We noticed during the period other apartments better appointed, so this experience wouldn’t put us off staying here again. We just need to find out when renovated, hopefully we will pick better next time. I couldn’t recommend 1336 in its present state.

walters970 (Sydney, Australia) 10/09/2019

The staff our helpful, the suites clean and tastefully decorated. I had a kitchenette it was very niat and decked out with all dishes and utensils.Te view was spectacular and the walk to the lagoon for a swim was only 400 metres. I was very happy with my stay as it was 10 years ago that I first stayed at the illikai hotel.

yoshs114 (Brentwood, California) 10/08/2019

Located in the back corner of the twelfth floor (1243), this two bedroom two bath unit offered great value for money--especially if you don't need to park. I came in a large group so we split up and left the car with the other half of our tribe. The unit was well appointed with granite counters and floors throughout. Coffee maker, toaster, microwave, and all the other amenities that you could want. Go downstairs and get some beer for the fridge or some ground coffee for breakfast. This place is truly your home away from home. Two walls offered panoramic views of the Honolulu shoreline and the lagoon at the HHV. On Fridays I bet the fireworks show would be fabulous!

C4912PAangelaw (Port Stephens, Australia) 10/07/2019

We stayed in apartment 816 which had a king bed, small sitting area, kitchenette and bathroom. We travelled with a baby so arranged a hire cot through the cleaners, cost was $79USD for 8 nights. We booked the accommodation through Waikiki Beach Rentals which were great to deal with. This hotel is located approx 10-15minute walk out of Waikiki, next door to Hilton Village, 5min walk to Ala Moana Shopping Cente and within a 2min walk to 2 ABC stores. This is the second time we have stayed here. We love the location and style of accommodation, would high.y recommend to anyone travelling to Wakiki. Rates are really reasonable compared to other hotels in the area.

Pistolpete401 10/06/2019

Chester was the man. Took exceptional care of my wife and I on our honeymoon! I’m on no sleep just flew back from Cali in bed writing this review because this hotel was the bomb. Fireworks right outside, suite like rooms completely renovated. Private balcony... off the super touristy strip in Waikiki but centrally located to skip out the city or go downtown. The customer service though was dope and Chester went above and beyond to help my wife and I with all our endeavors and checking in and out! He deserves a raise. Genuinely caring for all his guests it truly does make the difference. Only negative was the hotel doesn’t have AC in lobby area because it’s outside which is fine, sorry I’m used to casinos with full blown AC but the elevators didn’t have it either and cramming 10 people in an elevator after everybody just went to the beach was rather gross... take note management. I’m still giving you 5 star because my man Chester at the front desk was phenomenal! Cheers!

peppabunny (Orange County, California) 10/11/2019

It’s an old hotel but the suite we booked and was upgraded to was spacious for the party of 5. Huge kitchen, 2 bedrooms and a washer and dryer were so convenient. We booked an ocean view room and was upgraded to a bigger 2 bedrooms instead of 1 but t no ocean view. The only person who was complaining about it was my mom. She wanted an ocean view room. She also always prefers newer hotels so she wouldn’t stop complaining about how old it was. I mean old windows, old AC, old washer and dryer . Z everything was old. But again spacious. We had maintenance workers come in few times while we were in the room to gain an access to our lanai where there was a hanging gondola thing was at - we didn’t mind it but it would definitely be a disturbance to some people... and it might concern some parents because it’s just hanging right above your head in the lanai. I didn’t let my toddler go to lanai. Tiny pool but our toddler loved it. It’s about 15 min walk to pretty much every popular spots like shopping centers and beaches. We were with seniors and a toddler so we Ubered a lot. The best thing about this hotel is that Fish Hook cafe downstairs. We got four vouchers for $40 off to use at the restaurant and their food was a bomb. I repeat - for the space and price we paid I think it was good but definitely an old hotel that needs serious upgrade. One of the hair dryers made a really loud sound I hesitated using it at night. You can’t tell the temperature on the old display panel. One window didn’t shut all the way.

MatthewNHFX (Halifax, Nova Scotia, Canada) 09/23/2019

I am thoroughly happy and enjoyed my stay at Luana! The staff was amazing and was very helpful in getting us whatever we needed! Although the room was a little antiquated, the beds were very comfortable and the rooms was spacious and the restaurant below the hotel was very affordable! We were given a $10 voucher for each day we stayed! The towel service in addition to a free DVD rental was another perk! I highly recommend this location for its excellent price, location, and service from the staff at Luana!

Kiwiintheus (Levin, New Zealand) 09/15/2019

I stayed for a week and appreciated the location, close to the beach and shopping. The room itself was average, the tile floors didn’t appear to get cleaned each day so were gritty underfoot, the shower was big but the shower hose was positioned so water went all over the floor and there wasn’t anywhere to put your products except balanced on the rails and no where for bar of soap.

kimevans69 (Beallsville, Ohio) 09/13/2019

We stayed 4 days at the Luana. Was going to give this hotel a solid 3 stars out of 5 but while waiting to be picked up by our transfer shuttle I decided I better use the restroom before getting on the shuttle. I was told that I must have a room key to use the restroom......this was 10 minutes after handing mine in. Due to poor customer service I can only give 2 stars. The pool closes at sunset!!! What hotel has these rules?? Had we known about this prior to booking we would have definitely passed. They also advertise that there is a bar, we never seen it open and the restaurant is only open for minimal hours in the morning. Very outdated. Not sure how they can charge a “Resort Fee”.....

Naimah_ham 09/09/2019

I had a great stay at the luana hotel. I had an issue with the first room I was in and Kim and Jessica at the front desk worked hard to solve my problem with an upgrade to allow me to cook during my long stay there. Besides that, all of the staff was amazing, from the valet to the housekeepers to the pool staff. The hotel is always clean, the pool area was great, and the location is perfect. Would definitely recommend this hotel to anyone!

dannygoya2012 (Honolulu, Hawaii) 10/12/2019

Convenient location in the heart of Maui about two miles from the airport and the central hub of any direction one would need to go to navigate Maui. It is across of it a shopping mall with food options and about three long blocks from Whole Foods. Check-in was easy, staff was helpful I got a room upgrade. The room was pretty basic, old but clean. There was a little mold on the shower head, but honestly rooms in Maui are incredibly expensive. You get your value here. So why the two-stars? I was not feeling well so I went to bed early. I get a call from the front desk at 10:30 asking if I was part of an insurance group that had a number of rooms at the hotel. I say no and go back to bed. That’s somewhat forgivable I guess. What is not is that I get a call five minutes later and asked the same question. I also want to add that I scheduled a wake up call and did not get it. Fortunately I woke up on my own and wasn’t late for my business appointment. You get what you pay for- but the hotel needs to address personnel issues.

TryingToKeepItReal 10/10/2019

This is one of our most liked hotels Not a lot of gleam and glitter, just a hotel that is open and welcoming. The front staff cheerful and ever so helpful! Rooms are clean and kept so by wonderfully attentive housekeepers. Sheryl Millano in particular became close friends with my wife and showed us the true meaning of Aloha by inviting us to join in her families activities. She has an open sincerity and positive spirit and a pleasure to meet her and her family. Seems like we will be friends for many years to come and if we hadn't purchased a condo we certainly would have booked all our stays at the Maui Beach Hotel. Oh, and there is nice clean pool on the second deck, street side! As pictured!

808_KellyMc (Honolulu, Hawaii) 10/10/2019

Room was clean. The double bed in the room was cramped but comfortable. The rooms were small but staff was polite. Easy location from the OGG airport. The hotel had a lot of youth sports staying there and the kids were a bit loud late and in the week hours of the morning. There are king bed units in the property apparently. Just make sure to ask. I did not eat at the restaurant so i cannot advise. Go to the Food trucks by the airport that are open for lunch and dinner - some really great values and excellent food there.Just google "Thai Mee Up" and it direct you to where the trucks are set up - really good food - i took the recommendation from a hotel guest to try the above named Thai place and $10 Veggie pad thai was an enormous portion!

nmalolo (Auckland, New Zealand) 10/01/2019

We stayed on the first floor and I don't know if all the rooms are the same. Walking in to the hallway to the room was so discussing, the musty smell was so outrageous. Fridge, coffee maker inoperable, we quickly left the room to go visit families, when we came back, we couldn't get into the room, both our keys wouldn't work, we had to go to the front desk every single time we step out of the room. I find it rude that they speak Phillipine in front of me, not knowing what they're saying everytime I come to activate my key, sorry. AC is so loud and outdated. I can't imagine this hotel still running, the location is great, close to places I needed to go. I just think that they need to renovate this place and I won't stay here again. I only spend 2 nights and left to stay at a real hotel, Courtyard by the airport.

AlohaHonolulu (Honolulu) 09/30/2019

We stayed two nights and we found the rooms average but CLEAN. The grounds are fine, the "ocean view" is really looking into the parking lot. The location is just fine for airport access and they have a bar and restaurant (of sorts) on site. No pool, no beach to speak of but you can walk along the water's edge behind the hotel. Again, clean rooms, A/C, small frig and easy parking and access to shopping center and restaurants.

funinsunfun 10/12/2019

A few positives about this property: nice and quiet ocean front, quiet pool, and a decent restaurant. Besides that, I would not recommend this location. It appears that several of the ‘rooms’ are actually independently owned and the hotel has ‘no control’ over these rooms. I recently booked a room in the hotel tower but after seeing the tiny room and the non-private balcony, I asked if there was any other rooms available. They told me there was a room in the dolphin building which was steps from the pool and beach, but the room itself was an outdated, dirty, and bare bones version of what the online photos look like. I did take the upgrade, but with an added $40/night charge. For that rate, there are far better resorts on West Maui. In addition, the front desk staff did not have the Aloha spirit. They were very rude during the whole check in process and seemed bothered when you would try to exchange towels. The complete opposite of what you receive anywhere else in Hawaii. The best example of their rudeness: I asked the front desk if I can rent snorkeling gear, she said ‘NO! like we explained at check in and like it says on this card, you need to go to the beachfront hut’. The thing, it was not explained at check-in, I never got the card, and the answer is yes, I can rent snorkeling gear. Finally, there is an activity desk that they push on you like a timeshare presentation. While it’s optional, they will call your room to remind you about the free breakfast if you just sit at a presentation at 8am. While an activities desk seems great, this one was not. They claimed to give discounts to their offerings, but a quick online search gives you the same rates and even cheaper at times. I asked about an activity and they quickly dismissed my inquiry and try to upsell me on a more expensive activity. I even witnessed an old man have two sales associates use predatory sales tactics to lock him into an activity. This is stuff you do not want to see or be a part of on vacation.

mhaurlkl (Cambridge, Canada) 10/09/2019

This was our last stay of three island for a week each. This was out chance to relax and take it all in. The resort is right on the beach with towles and chairs and fins and goggles and boards to rent beashside. the beach goes on forever with a nice roll to eht sirf and gentle winds daily. The hotel seemd like a combination of Time Share and Hotel. Only the Hotel guests get the whole treatment. a warm large pool with chairs and a bar. Very comfortable and welcoming. A large reasonable restaurant open all day with both local and international foods. Service there was always exemplary. It is on a beach walk that covers miles of resorts you can walk through on a signed path or stop and have a drink at another resort. The room we had was large and had a full size fridge, microwave and cook top. Maui is the island you realy need a car on. services and stores are close by but better to be driven. All the staff were welcoming and friendly. A helpful front counter staff topped things off.

MCA2803 10/08/2019

After a stressful year of being a caretaker to my mom and then sadly losing her a month ago, we decided to come together as a family and take a vacation to help clear our thoughts. Check-in was smooth

track37 (New York City, New York) 10/03/2019

I would give the Maui Kaanapali Villas 6 Stars if I could. This was our second trip to Maui, and we searched every website for a hotel that wasn’t overly pricey and was affordable. This hotel got some of the best reviews on Maui. The location is perfect for travel anywhere on the island. We were upgraded to a premium one bedroom suite on the fifth floor. The suite was huge with a partial view of the ocean. It was super clean with everything you needed (I.e. glassware, silverware, plates, etc.) The king sized bed was extremely comfortable. The grounds were very well maintained; the pool was huge; the waterfront beach was close to the main hotel, and the water was not rocky or full of shells. We do a lot of traveling, and I can honestly say that the Maui Kaanapali Villas rates as one of the best hotels for the value that we have stayed in. One final comment: the staff was extremely friendly and helpful, especially Joe Keanini at the front desk.

ebeachy921 09/30/2019

Nice place to stay short walk to the beach and you have a pool and a jacuzzi right out your back door. Cleaners come through daily they even washed our dishes. Best feature for us was they have a grill outside so we bought groceries and grilled alot it saved us from having to eat out all the time. Pretty clean room small but had dishes and utensils we could use would definitely stay here again.

Eduardod4099 10/08/2019

My house had to be fumigated so we looked for a hotel that allows dogs (she is a family member too!). I was told the Pagoda allows dogs (25 lbs and under). The Pagoda was a nice surprise. The staff were pure ALOHA. The price was great. The hotel is a bit dated, but our room with a kitchenette was very clean. Walmart is half a block away which was a good thing. For those who want a cheap room in Honolulu, this is the place.

K5823FBkathyb 10/02/2019

Staff were amazing. Room was great, a little old but good place to stay. Had a great swimming pool and the restaurant had all these Koi swimming in it. Clean friendly and comfortable. We were near the lift but you couldn't hear it opening and closing.

Amy R 09/15/2019

The place doesn't look like the pictures and it should be listed as a motel. Parking is $47 which is outrageous. I was unwell and needed a bed ASAP, so I was willing to pay. I'd say if you're not driving and it's four to a room (there are two beds) this might be ok. The women at the front are very nice. I guess it's a 'know before you go' type of thing.

NateaBar (Honolulu, Hawaii) 09/12/2019

Stayed one week in this hotel because it was centrally located, away from the crowds of Waikiki, close to Ala Moana Shopping Center, Walmart and Ross. Not disappointed with the location - easy to find restaurants and places to eat and to shop at. However, the hotel needs renovating and is showing its age. Room air conditioner was loud and there were black stains on the ceiling above it! We might have been breathing that soot or mold everyday. Minimum of toiletries in bathroom: small soap bar for sink use and for taking a bath. Hotel staff friendly and helpful. We were given a video card to see free movies in the room, but after getting a disc, could not figure out how to use video machine. Minimum of on-site parking stalls. Most are located in the parking shared with the Ross store across the street and this entails an addiitional cost, paid at the hotel. Beds are comfortable. Maid service is adequate.

e M 09/02/2019

They charge a deposit of $165 and they don't tell you about it. It's like a surprise and it's too late when you notice it. I'm a local guy here and I feel that's a huge amount for just a overnight stay.

fferra181348 10/14/2019

I loved my stay at surfjack. I love the human dimension of the hotel made it cozy welcoming. It is extremely clean. Most of the staff extremely nice and efficient. the only thing they do not provide laundry service, otherwise a fantastic little jewel. I loved their shampoo, conditioner etc, SPA quality, including also the sun screen to protect reef It s a great hotel concept, using art from local artists, organic food at the restaurant, I felt aloha aini

Denis S (Ottawa, Canada) 10/14/2019

Love this hotel, we saw Chris coming in and was so friendly and upgraded us to a suite, thanks Chris. Only there for a few days so did not appreciate all of they're extras. I will certainly see you next time : )

lululotsie (Auckland Central, New Zealand) 10/13/2019

We had the best time here. We arrived mid morning, jet-lagged but the staff made sure we were comfortable and pampered while we waited for our room to become available which was earlier than expected.

glorianaw2017 (Monterey, California) 10/11/2019

We have stayed at the Surfjack multiple times as we are locals from the Big Island. We find the location of the hotel to be ideal right in town but further away from the craziness of Waikiki Beach. The price of the hotel is quite reasonable. The only issue I have with the hotel is that the housekeeping staff is SO loud. They are literally shouting at each other from across the halls. It’s just irritating if you want to rest quietly in your room. The one other downside is the waitress at the restaurant who needs a lesson on hospitality and service. We happen to get her as our waitress all the time and she is always without a snails, non friendly and is apparently that she rather be else where.

Kitttyhawk (France) 10/08/2019

Not your standard hotel. Excellent staff and atmosphere. Pool in centre of reception area, live music in same area every night too. Great location, short walk to Waikiki beaches. We found all the staff helpful, friendly and knowledgeable. Liked the towels/coffee etc available for customers. Felt like an old fashioned character hotel that in fact is very modern and well run. Don’t let the laid back vibes fool you, this is a great place that was recommended to us- we’ll pass the recommendation on.

Lorraine B (Little Rock, Arkansas) 09/11/2019

When we arrived, we were pleasantly surprised by the spaciousness of the townhouse. We each had our own room and bathroom. The kitchen was spacious and comfortable. We really enjoyed our stay!! We’ll definitely be back to visit in the future!!

44tripashkar88 (Dearborn Heights, Michigan) 09/04/2019

The space is great, the location is great but the service is bad below my expectation. We have to was our own towels, every day we have to ask for coffee and shampoo, we have to throw the garbage , no towels at the swimming pool They don't clean the condo, they don't even come inside. We were not happy, we knew it is a condo but i was expecting some type of service , yet they charge us $90 cleaning fees

193MandyR (Prague, Czech Republic) 07/28/2019

We just arrived home after 10 fabulous nights in this 3 bed town house, we all loved it. We stayed here two years ago and liked it so much we returned and it didn’t disappoint. Check in was super quick and easy, on arrival at the house the carpets were still a little damp as the whole upstairs carpets had just been cleaned so the house smelt clean and fresh and they dried in no time so not a problem. The only downside was the fully equipped kitchen was actually barely equipped, there was a kettle, toaster, microwave, coffee machine, super large oven / grill but no utensils, not even a baking sheet or spatula/ wooden spoon. So couldn’t cook a home made meal, had to use a carving knife to take a pizza out of the oven! On the plus side it’s great having a large washing machine and drier. It’s a lovely little gated community, there is not much outside space just a tiny paved area at the back but no garden furniture, it was too hot on our visit so we were happy indoors with the aircon. Great pub/ restaurant 5 mins walk away Millers also a Chillis, Publix 10 mins walk and a pharmacy. The traffic was a major problem during our stay, Disney is 20 mins drive but took 90 mins!!! The I4 is super congested at this junction for no obvious reason. We took lots of different routes to try to avoid. Overall loved it and would stay here again.

Jennifer B 07/21/2019

We stayed for a dance competition/convention and the unit was exactly as described and pictures were accurate. I must say some of the reviews concerned me a little but we arrived and were pleasantly surprised at how nice it was. We stayed in unit 8125, which was very close to the pool, clean, and had everything we could have needed for our stay! Arrival and access was easy, communication was perfect! Thank you for the beautiful property to help ease the stress as we created family memories!

ASHW31 (Fort Worth, Texas) 05/31/2019

This was our second stay at Fountains at ChampionsGate, first stay was June 2018, and Nicole and Stephanie at the front desk made sure that I would return next year! Upon arrival I was not happy with my unit I was given as the initial smell of it was not appealing and the carpet with the regular wear look was just not getting it for me, then on the next try I wasn’t happy with the appearance of the couches, on the third try it was a beautiful unit 8205 butttt it was a three bedroom and I needed 4 on my 4th try yes I’m picky and yes they did everything in their power to accommodate me and my family I was given my very first unit I had on my first trip 8112. I love the property and everything about it I definitely feel like it is beautiful and with a little touch up paint on some areas where the wall was a bit dirty from people rubbing against it and buffing of the carpets this could easily be a 5 star experience.

USJAX 10/12/2019

If I could give this resort a zero I absolutely would. I've vacationed to the Tuscana 2 times before but I guess 3rd time is the charm. Sheets and couches were stained, fridge and freezer were broken, overhead lights were out, no on call maintenance at night, toilets barely flushed, and to put the cherry on top - our key card reader on our door was taped on with electrical tape and we were locked out at midnight after visiting the parks and the "security" guard gave attitude while he had to break into our unit. His response to us asking what the protocol is if he is unable to get in and was no answer. I'm a bit shocked at our experience and the lack of professionalism.

debyluann (Wolverhampton, United Kingdom) 10/02/2019

Well to cut a long story short, we thought the place was 'okay' the pool was nice and it is relatively quiet and there is only a bar service the weekend... Quite close to Disney but that is about the best... Unfortunately after arriving home in the U.K from a 14 night stay in September, we have since found out this complex has tried to take £811 off my husband's registered card, (you have to give them a credit card when you arrive where they put an amount on and refund back to you after you leave which was about £200). We have had the fraud squad on the phone and have had all payments reversed and they are putting in a fraud complaint about this hotel. The best of it is we are not even at the hotel and the holiday alone did not even cost that much - absolutely shocking - be aware that this hotel keeps your card details and even with you not being there, takes money off your account (or tries too) - thankfully capital one fraud squad are on the ball. Please note the condo was left as it was when we arrived no breakages at all.

bacup10 10/02/2019

We were 2 days into our weeks holiday,when we heard of the Thomas Cook collapse.I rang the c.a.a.4 times to get answers ,when Tuscana presented us with a bill for the weeks stay .Armed with our Atol Certificate,we had a chat with the manager,who advised us it was his companies policy to send us the bill . I said we were in the middle of this argument as the c.a.a.was telling us not to pay .We gave the manager a copy of our Atol Certificate,and after a phone call everything was ok .I can understand the previous persons post,they left earlier than us,before things got sorted.It's not every day a firm as big as Thomas Cook goes bust .We can only speak for ourselves when we say Tuscana Resort is a lovely place to stay,the apartment we were in ,first class,the pool and jacuzzi,lovely and warm.The staff especially Rich, and manager Duane are a credit to the company.

PatriciaL1667 (Coventry, United Kingdom) 09/28/2019

We were having an amazing holiday when Thomas Cook went into administration & we were due to be .We were having an amazing holiday when Thomas Cook went into administration & we were due to be repatriated. Some British families received letters from the resort (although I didn’t) advising them they had to pay over 1300 US Dollars to ensure payment of the room even though the contract was between the resort and TC. One couple contacted the CAA who then started up a dialogue with the resort. I checked and as a precaution, with my credit card company I advised them not to make any payment to the resort, however it seems as soon as the notification came out about TC they requested payment from the CC companies on the Monday (we were due to leave on the Wednesday). On way to the airport to be repatriated I checked my CC statement and they had taken 1300 dollars from my CC - I contacted the resort and spoke to a lady to advise her that I hadn’t received notification they were going to take monies - I told her that I had spoken to the lady in reception the morning we were leaving, she told me she should have told me and that I’d received a letter I informed her that we hadn’t- I also told her that they had taken monies illegally as I hadn’t given consent- she cut me off not once but twice. This resort had no sympathy of our situation and resorted to dirty underhanded tricks to ensure they got their payment. Once back in the UK I amended my recommendation for the resort from good to not recommending them at all - they sent me an apology saying they were sympathetic to my needs and the management team were working with the CAA to rectify the issues, which was a load of rubbish,, I know even after I’d left the resort they were taking monies left right and centre from British holiday makers to ensure that they got their money. I would not recommend this resort particularly in a crisis, they are money grabbers. They committed fraud and I’m sure if I was an American citizen I would of been able to take them to court. We’ve had some amazing experiences in Florida it just saddens me that people can take advantage of situations and think only if their money and not the feelings of the individual/ families. I hope their backsides get screwed big time Some British families received letters from the resort (although I didn’t) advising them they had to pay over 1300 US Dollars to ensure payment of the room even though the contract was between the resort and TC. One couple contacted the CAA who then started up a dialogue with the resort. I checked and as a precaution, with my credit card company I advised them not to make any payment to the resort, however it seems as soon as the notification came out about TC they requested payment from the CC companies on the Monday (we were due to leave on the Wednesday). On way to the airport to be repatriated I checked my CC statement and they had taken 1300 dollars from my CC - I contacted the resort and spoke to a lady to advise her that I hadn’t received notification they were going to take monies - I told her that I had spoken to the lady in reception the morning we were leaving, she told me she should have told me and that I’d received a letter I informed her that we hadn’t- I also told her that they had taken monies illegally as I hadn’t given consent- she cut me off not once but twice. This resort had no sympathy of our situation and resorted to dirty underhanded tricks to ensure they got their payment. Once back in the UK I amended my recommendation for the resort from good to not recommending them at all - they sent me an apology saying they were sympathetic to my needs and the management team were working with the CAA to rectify the issues, which was a load of rubbish,, I know even after I’d left the resort they were taking monies left right and centre from British holiday makers to ensure that they got their money. I would not recommend this resort particularly in a crisis, they are money grabbers. They committed fraud and I’m sure if I was an American citizen I would of been able to take them to court. We’ve had some amazing experiences in Florida it just saddens me that people can take advantage of situations and think only if their money and not the feelings of the individual/ families. I hope their backsides get screwed big time

martinmZ449MN 08/25/2019

The two bed apartment we had was large and clean but had minimal equipment. A large oven but no trays so you couldn’t cook anything! Just about enough plates cups and cutlery for four people but only just enough. No corkscrews which was a disaster one night after a long hot day at Disney! Reception always said we’ll get that right away but never did. After a week we asked when the sheets and towels would be changed. We were told, “we don’t change them every day!” Next day still not changed. I believe each apartment has its own owner who supplies the equipment so maybe others are better supplied but sheets and towels? On the good side it’s a great location for Universal and pretty good for Disney. Very close to I4 (but too close as you can always hear the noise when outside). Grounds were clean and the pool looked ok but we didn’t get round to using it. Broadband was very good.