Dear Management Upon checking into the room we were told that they gave us a different room then requested. When we entered the room we found a dirty room with writing on the walls , air conditioner wasn’t working, broken fans , moldy shower floor, bedroom had no air and closet had dirty things inside. This room was in much need of cleaning and repairing. We could not stay in there due to these conditions. I contacted your office and told the person in there about these problems and they said they couldn’t do anything. I asked to speak to a manger and they said nobody was there. I told them I was checking out and they should refund my money due to not giving me a livable place to stay. They said they could not do that . I told them that I was checking out please refund my money. I then went to the front desk where they checked me out and refunded me their fee. They also never called me back or refunded my money.
The room we got was newly renovated and was very clean & beautiful. This resort had 10 BBQs and 2 swimming pools and never had trouble getting a lounge chair for my whole family to sit at ocean front view. Staff were always helpful and friendly and would stay at this resort again.
946cathiem (Calgary, Canada)
The grounds are beautiful. Parking is terrible. There are no assigned parking stalls for each unit. They sell extra parking. So you might be out of luck if you arrive late at night. Getting amenities ie. toilet paper to your unit may take awhile. All in all it was a nice holiday.
Papakea is awesome - booking thru Aston is not!
perenchi (Renton, Washington)
Papakea is lovely! Book a unit thru anyone EXCEPT Aston! When you book thru Aston, you have no choice in which unit you get to stay in, and it is (at this point in time, anyway) a big crap shoot! There are many, many beautiful units that have been remodeled, but at least a few that have not! IF you book thru the hotel, you may get a "dumpy" place or get lucky and get a fabulous one - and the price will be the same!! Until Aston fixes this policy - BEWARE!
Small but nice condo in West Maui
Feze15 (Staten Island, New York)
We were trying to keep our second Hawaii trip a little more affordable this time and avoided the big and expensive hotels. We found this place a few minutes north of Kaanapali Beach and it was small but had everything we needed. First time ever experiencing a Murphy bed and it saved a lot of room. Each condo is different but we had to purchase a few beach essentials (cooler, chairs) since the ones provided didn’t work. The cooler had a hole in it and the chairs were very small. The location is right on the water but there is no actual beach front at this resort. Two Small pools and putting greens are on the grounds and you can definitely see a great sunset. Kitchen had everything you need to cook inside and there where multiple grills outside if you wanted to BBQ. The location is good with several stores minutes away and right off the highway. Also parking was included. I would probably try somewhere new if we make it back to Maui, but this place fit the bill for what we we paid.