A-List Extended Stay

OutdoorAdventures_70 (Christchurch, New Zealand) 03/08/2020

Dated basic hotel in need of a facelift. Expensive as well for a moderate room, everything is relatively close in Waikiki so location was ok. Staff were very helpful with all my requests. It was booked through a travel agent and was staying solo so I also had to pay a single supplement which made the price expensive considering the facilities. Breakfast was included i tried it one didn't bother the other three mornings you can read into that.

debbie5131 (Edmonton, Canada) 03/02/2020

We enjoyed our 3 night stay. The breakfast that was included was enjoyable. I actually enjoyed eating noodles for breakfast 🙂The pancakes were very good as well. Parking is expensive but we found free parking on the street by the canal . The hotel is close to the beach, the international market and many restaurants. Our room was clean and the bed was comfortable. We didn’t use the pool, it is very small.

MDTyKe (Island of Hawaii, Hawaii) 02/29/2020

Check in staff (and check-out) were very, very rude and unwelcoming. You'd expect when welcoming fellow Kama'aina there'd be a bit more Aloha, but nothing. They didn't want to be there. They also tried to tell me my rate wasn't Kama'aina and wouldn't remove the Resort Fee despite my confirmation stating it was. It really was a terrible first impression, and as they say, first impressions last. Also, their website states they offer Kama'aina a free upgrade if available - no mention of this either. Secondly, elevators were very slow - there are only 2, and one was broken. You need to plan a LOT of time; sometimes as much as 10 minutes, to get up and down. Carpet in the room was dirty. Rooms were NOT serviced (no towels replaced, no cleaning) as my stay was only 2 nights (3 days). When I inquired at reception I was told "... We only do that for stays over 3 nights". This was NOT clear anywhere, nor was I told this at check-in. If I was, I would have been OK, and would have realized I could have just asked for new towels.. but the lack of communication was poor. Also, CONSTRUCTION. Lots of drilling beginning at 7am. I was not informed of this during check-in either. Go back to your room at 4pm for a rest? Forget about it - DRILLING. Loud. In reality, I think they give Kama'aina the *worst* rooms. Admittedly, hotels in HNL are only for you to sleep in. They are cheap, good location, but that is it. I would rather spend more $ to get some Aloha. Will NOT recommend, or stay here again, sorry.

LVardy (Grand Falls Windsor, Canada) 02/20/2020

If you want to be in the busy city, then the location of this hotel is decent; near the beach, many restaurants and shops. There is a parking garage where you pay I think $30 USD per night, however it was full when we arrived so we had to find another parking garage, about a 5 minute walk from the hotel. The room was large and the bed was comfortable but everything else was sub par. The couch had large stains and the room looked old. There is also construction next to the hotel, which we could hear in the morning. The free breakfast buffet was just OK. They had toast, scrambled eggs, fruit, pancakes, noodles, some meat and coffee and warm water to drink. I would not stay here again.

PKMano 01/07/2020

Located within walking distance from the beach. This hotel provides breakfast and it is good. I booked through booking.com and got a small room. Rooms are clean. Hotel staff members are very good and cooperative.

Travel769546 03/03/2020

Read on the home site that Aqua Bamboo were renovating so almost didn't book. They need to take that off their site because I didn't hear a sound! Wasn't feeling well the last day and had a late departure and Aqua Bamboo offered to let me check out at 6 pm for a small fee. I wanted to get some sun so I turned down their offer. About 2 hours later I came back because still not feeling well and they had already cleaned my room but STILL let me stay until my flight. Great location. Will definitely be back! A HUI Hou!

101brittaj 02/21/2020

We booked three nights at this hotel and arrived to find a room with a bed so old that it was actually concave. The room itself is quite small with what appear to be very old and dingy decorations. I knew the bed was going to be bad, but was even more surprised to find that the walls were so thin you could hear the elevator every time it dinged on the floor as well as any time someone was speaking in the hallway or closing their door. The construction two blocks away began very early in the morning and continued until late at night adding more noise to an already impossible to sleep situation. The cherry on top were the drapes that were entirely too thin to block out the sunrise. We got about 2 hours of poor sleep and checked out in the morning. However, the hotel refused to refund us for the two nights we didn't even stay on the property. Worst hotel experience I have had in twenty years.

J5754WScharliec 02/21/2020

For the price this place was great. Wonderful staff, beautiful pool area and a great location. Short walk to everything. I found this hotel on-line and it turned out to be much more than I expected. I will be back for sure.

JjaJjaSebastopol_CA (Sebastopol, CA) 02/17/2020

Booked this hotel 7 months in advance rooms facing courtyard. While the courtyard is lovely and features teak furniture and red cushions, the hot tub was hugely dissapointing as was rarely hot. The staff was unable to figure out how to turn it on. Out of seven days only two days was actually hot. bar does not serve alcohol, friendly staff there though and small menu tasty. The hotel is regrettably much more ghetto than I had expected in reading reviews. I thought would be a little tarnished but not prepared for the trashed hallways and elevator. HUGE disparity in rooms, so beware. renovations not nearly done. 7 th floors up are renovated. learned the hard way that you do not want courtyard views, massive construction going on around hotel and on upper floor, courtyard side you will be exposed to loud earthmovers, not a Hawaiin view. Also we were inconvenienced by having water turned off one day, and workers coming in rooms. No coffee cups to use the coffee machine, no cream etc. the thursday reception was a joke, not poolside and the lei making was limited to two persons allowed to do at a time. VEry disappointing and NOT festive.Also the lower floor courtyard sanctuary view rooms are not refurbished and in bad repair. opt for mountain view room if possible. Disappointed in the luxury suite on 9th floor, There is orange construction webbing and green rope holding tiki hut together, trash dump site at back entrance. Embarrased that this is where I brought my family for vacay.

Brian8 (Winnipeg) 02/13/2020

Gets better every year beautiful upgrades around the Pool area and new restaurant with really good food.Staff is very friendly and helpful.I want to thank all the staff and manager Kimari for the wonderful time we had there.Also its about a three minute walk to the beach.Until next year we will be back.

335Bob (Tweed Heads, Australia) 03/29/2020

Maria is the lady at reception, who made us feel very welcome for our 2 night stay, before we cruised the Ovation back to Sydney via Tahiti and New Zealand. The hotel is situated in a convenient position close to shops, restaurants and beach. The apartments are kept clean and there is a pool and wi-fi is complementary. Breakfast was included for us, and we felt at home staying here.

Raia777 03/25/2020

Thank you Olivia for your Aloha. Just ask to extend stay 1 more night as room was very nice & since they were consolidating room inventory she ask if I don't mind moving for an upgrade. Took 10 minutes & upgrade was wonderful. Mahalo Olivia 🤗🤙 will stay again

dvlachos (Melbourne, Australia) 03/21/2020

Great service at a wonderful property - the staff are amazing and very helpful. Great location close to everything you need with restaurants, shops and beach at your doorstep. Would recommend this property to all my friends & family.

Mns9184 (Casalnuovo di Napoli, Italy) 03/20/2020

An additional $28 is added when checking in, then when laying in bed the AC constantly leaks water on your head. I decided since I was only there one night, since they already told me I could not switch rooms because I was in a handicap room so I stayed. I then hung off the bed to avoid the water dripping on my face.

Peter V (Greater Melbourne, Australia) 03/16/2020

Whole Aqua Oasis team a friendly (esp Rachel at reception), whole resort is sparkling clean and step outside amongst all the shops. The building is a little dated and needs a "hug" but with a free continental breakfast for free it is great value.

shogun200 03/30/2020

Fabulous place to stay and the price is very reasonable for being in the heart of Waikiki The rooms are super clean and the breeze that you get while on the balcony unreal The general manager Kathy is outstanding ! for making my stay a very memorial one and her staff is always smiling and very helpful . FYI this is very rare to see the general manager present and working along with the staff awesome job !! very impressed I will definitely be back and stay here thank you again ...

T8560DQchristopherc 03/27/2020

I love staying here at Ohia!! They have a great hospitality and Kathy special services have been great! I would recommend staying here at Ohia at any time!! We are here for over 30 days and love staying here!

carlosmG1088CP 03/27/2020

Kathy is the great manager at Ohia! She is always accommodating and enjoys her job here to service all the guest In house! She gets 100% of this review because she’s always helping!!! We had a great stay here! And I love the rooms!!

kimoo2016 (Wahiawa, Hawaii) 03/26/2020

Needed an emergency place to stay and called the hotel and when I arrived I felt like family. This is a perfect place to stay and always willing to help people! The staff here is outstanding!! Thank you to Kathy the General Manager for always accommodating me!!

534misis 03/26/2020

We stayed at the hotel for 30 days for business needs and just want to say the General Manager Kathy was fabulous! She accommodated our needs and always was willing to assist us in every where! I recommend everyone to come and stay here if you want a great location and great staff!!

Flora B 03/23/2020

The hotel is being remodelled, we got a good room, however the bathroom smelled like rotten eggs. The elevator was really slow, we took the stairs most of the time (10th floor). The hotel is at a very good location, near Waikiki and there are many restaurants and shops around. Staff is kind and helpful. We felt scammed with our bill because it didn't match the price stated in our booking... They charge you one extra night, but don't worry it's just 160 dollars! We were not told we had to pay to use the parking either. However, we did know we had to pay a daily ammenity fee, I still wonder what ammenities we paid for... I hope it wasn't for the use of the swimming pool which was really small and we didn't use. We had other options to stay at and if we had known all these aspects we wouldn't have chosen Aqua Palms.

Adrienne M (New York City, New York) 03/22/2020

I had a non-refundable booking with this hotel for April 2020 and unfortunately will not get to stay due to the quarantine. I just want to give them high praise for relaxing that policy to allow a cancellation with no penalty and no hassle. Considering the financial hit they are about to take, they could have adhered to their policy or simply provided a future travel credit. When I am able to visit, I will definitely book with them again. If they are this accommodating towards someone canceling, imagine how they must treat their guests.

DavidBerthaL L (Yass, Australia) 03/17/2020

Good place to stay in Waikiki and while it is a little removed from the hustle and bustle of the beach area, it has a good location on or near important bus routes, with nearby restaurants and minutes from all the action.

griffin2879 03/10/2020

The stay was nice, the elevators were very slow. Probably my only complaint, is amount of time wasted waiting for them every day. There are 3 elevators and would think they would be quicker. The staff was very helpful and friendly.

DougH8832 (Saskatoon, Canada) 03/06/2020

We spent 7 nights there. We highly recommend Aqua Palms and will definitely return. Very reasonably priced. Everything was top notched and we were treated first class. Staff was very friendly, helpful, efficient, and accommodating, we travelled with my parents and asked for rooms close to each other and they accommodated us by putting us just down the hall from them.The location is perfect, great view from our room, about a block and 1/2 to the beach and very close to dining and shopping. Also a free shuttle to Walmart and other shopping centers. They also have a beautiful pool with a great view. Thanks for the most excellent experience!!!

eugenemt (Ba Ria, Vietnam) 03/27/2020

Have stayed here several times and find it a great combination location and reasonable price. Parking is available, too, which is a luxury in Waikiki. The hotel is within walking distance to the best beach area, the nicest restaurants, and other amenities. It is reasonably quiet with great laundry facilities, a gym, a sauna, and a very spacious swimming pool area. Also, many bbq units for private use.

dotty_588576 03/25/2020

Clean room and just a few blocks from the International Market and beach. Salt water pool and jacuzzi were really nice. My complaint is the loud pool noise. The pool closes at 10:00 p.m. and people were making a lot of noise until well after midnight. I called the front desk to complain and the manager said they would take care of it but that didn't happen. Also, 1 load of laundry at their facility cost $15.00!! You had to pay $5.00 for the laundry card and put a minimum of $10.00 on it. Biggest ripoff!

sebaaussie73 (Thirroul, Australia) 03/15/2020

I just wanted to thank you very much to Jaime for giving us room upgrade upon morning arrival , on the 42nd floor with an amazing Waikiki view. It’s a great place , very good location. Good kitchenette and very big balconies. There’s is car rental which is very handy. Every Tuesday 5-6 pm they have free cocktails and nibbles on the roof with amazing view. Thank you very much on behalf of myself and my partner Albert. We will definitely come back and stay again soon. Sebastian

KrishnaB28 03/11/2020

I could say that our stay in the hotel was perfect, we had a beautiful room with a city view from the 40th floor, every sunrise and sunset were a beautiful gift. Additionally a wide and comfortable bed to rest after visiting tourist places in the city. The hotel has an excellent location in Waikiki, a few minutes walk you can find various restaurants, nearby beaches and a boulevard that borders a beautiful water channel, ideal for sports or cycling. The good service of their team was first class, especially Michael at the front desk, he always was friendly, kind person helped us with all our requirements and even advised us to see many beautiful places on the island. They always made us feel very special with their hospitality

900lazarol (Oahu, Hawaii) 03/11/2020

This hotel is well located with a great view of Waikiki !!! our stay was great Thanks to Michael who kindly attended to us and gave us information about tourist things we could do! I definitely recommend it

ericrG7045AW 03/27/2020

Dear Management Upon checking into the room we were told that they gave us a different room then requested. When we entered the room we found a dirty room with writing on the walls , air conditioner wasn’t working, broken fans , moldy shower floor, bedroom had no air and closet had dirty things inside. This room was in much need of cleaning and repairing. We could not stay in there due to these conditions. I contacted your office and told the person in there about these problems and they said they couldn’t do anything. I asked to speak to a manger and they said nobody was there. I told them I was checking out and they should refund my money due to not giving me a livable place to stay. They said they could not do that . I told them that I was checking out please refund my money. I then went to the front desk where they checked me out and refunded me their fee. They also never called me back or refunded my money.

DBB1996 03/25/2020

The room we got was newly renovated and was very clean & beautiful. This resort had 10 BBQs and 2 swimming pools and never had trouble getting a lounge chair for my whole family to sit at ocean front view. Staff were always helpful and friendly and would stay at this resort again.

946cathiem (Calgary, Canada) 03/13/2020

The grounds are beautiful. Parking is terrible. There are no assigned parking stalls for each unit. They sell extra parking. So you might be out of luck if you arrive late at night. Getting amenities ie. toilet paper to your unit may take awhile. All in all it was a nice holiday.

perenchi (Renton, Washington) 03/11/2020

Papakea is lovely! Book a unit thru anyone EXCEPT Aston! When you book thru Aston, you have no choice in which unit you get to stay in, and it is (at this point in time, anyway) a big crap shoot! There are many, many beautiful units that have been remodeled, but at least a few that have not! IF you book thru the hotel, you may get a "dumpy" place or get lucky and get a fabulous one - and the price will be the same!! Until Aston fixes this policy - BEWARE!

Feze15 (Staten Island, New York) 02/25/2020

We were trying to keep our second Hawaii trip a little more affordable this time and avoided the big and expensive hotels. We found this place a few minutes north of Kaanapali Beach and it was small but had everything we needed. First time ever experiencing a Murphy bed and it saved a lot of room. Each condo is different but we had to purchase a few beach essentials (cooler, chairs) since the ones provided didn’t work. The cooler had a hole in it and the chairs were very small. The location is right on the water but there is no actual beach front at this resort. Two Small pools and putting greens are on the grounds and you can definitely see a great sunset. Kitchen had everything you need to cook inside and there where multiple grills outside if you wanted to BBQ. The location is good with several stores minutes away and right off the highway. Also parking was included. I would probably try somewhere new if we make it back to Maui, but this place fit the bill for what we we paid.

Nonya123456 02/17/2020

Stayed in 511, dirty, outdated, and smelly. Upon arrival, kitchen counters were dirty, appliances sticky, hair all over bathroom as if not even swept, much less cleaned. Wondering if the “cleaning fee “ is simply an extra a pocketed fee. The font clerk was less than welcoming, and I was Charged another $290 at check in after “pre-paying”.... the total ended up being more expensive than our previous 4 nights at Aulani on Oahu (beautiful, clean beach front resort with amazing beach, wonderful service, and did I say clean??). Everything was outdated & dirty; not to mention the nasty sheets. I was itching to get home literally - as this was the last leg of our trip. Not the ending relaxation I had in mind. Eek!!

S4084BWsteved (Federal Way, Washington) 01/20/2020

We stayed at the Aston Poipu Kai and had a few challenges, rental car hit in parking lot and other things, the first 3 days of our 11 day vacation. My wife was ready to buy a ticket home. We told Takara Carreira about the issues we were having and she took care of everything. It was amazing. She made our vacation! The extra effort that she put in for us made this an amazing worry free trip. We will return because of the customer service we received and the accommodations. Thank you Takara!

Janell L 01/19/2020

My husband and I stayed Jan 9-16 2020. Overall, the place was nice, but could use a few updates. First of all, we were in room 112. We were promised an ocean view, but no such luck, couldnt even hear it. We were right by the pool and hot tub, but really wanted the ocean. The one thing inside our room that needs some help was the bath tub. It was disgusting! The water was almost knee high after being in the shower for about 3 minutes. Plus, it was dirty looking, for sure not something you would want to take a bath in, or put an infant in to bathe!! The other parts of the place were nice, clean and had everything you would need. The kitchen was well equipped with everything you would need, very good condition, including dishes, pots/pans, utensils, coffee pot, toaster, microwave ect. Fridge does not have an ice maker, but that didnt bother us. The other extremely frustrating thing was the hot tub. We had a few days of cooler weather so thought we would enjoy the hot tub. When we stuck our toes in, it was freezing cold!! Then we see a sign that said "we are not getting a new propane tank until the person who stole ours returns it." Now anyone with any common sense knows that thief has no intent of returning the propane tank so just get a new one! I felt it totally ridiculous that we as guests, had to pay the price of a freezing "hot" tub! So we couldn't see/hear the ocean, we could not use the hot tub, was soooooo not impressed with that!! It was located 1/2 block away from a fun restaurant/bar called Joe's something? They had super food and great service! We went there for breakfast, lunch and dinner over the time we were there. All the other places we ate at during our stay were fantastic as well! Food at the grocery store was super expensive, other than seafood. Shopped at Safeway to get some basics for our condo. The best part was the seafood! King crab, cooked and cleaned, was only $7 per pound! The size of the meat was equivalent to the size of a piece of string cheese! It was melt in your mouth excellent!! Shopping was great! After we bought a few things from local stores/shops, we had to make a Wal-mart run for a few forgotton items. We found the exact same things we had just bought, but for half the price, even the same company! They have a little tourist section that has all kinds of wooden bowls/plates/trays, lotions, soaps, chap stick, bags, jams and lots more. Flights were perfect, (Delta) long way from Wisconsin! Had a great time, and would recommend, but make sure to ask lots of questions about the rooms. Also, keep in mind, there is no daily maid service, but the washer and dryer were great! There was a small patio that we used daily, since we were on the first floor, our patio was covered by the second floor one. Our bedroom did have an AC unit that we did use a few times, but not every day. ALOHA!!

traveldudeTexas (texas) 11/20/2019

Condo was clean and comfortable; only real problem is that there is no A/C for any area except bedroom; there are times when my wife and I wanted to just relax with the TV in living area, but could not because by 5PM the room is too hot. 2. pool is not heated, we went for a swim at 8M and could not get in as it was cold.

Preparedteacher 09/21/2019

Ok, so even though it was hot and some cleaning needed to take place in the units (dirt on the picture frames, dirty ac unit filters, dirty door jams) and there were only portable AC units (if you rrquested ahead of visit) that didnt really work well I can totally forgive it all!! First off we were only in room in the evenings so the AC in master room is where we stayed once in the room. Here is where my stars improved THIS IS THE MOST AMAZING THING- They went way ABOVE AND BEYOND... my 5 year old left her precious and well loved stuffed lamb named Baa... she had to fly without him back to Califronia and she did well THANKFULLY but was still all teared up with having to leave him, we called immediately when we dropped off rental car and noticed him missing. The staff went immediatly to look for him and found him. I exspected to hopefully get him in the mail, and told them I didn't care what the cost was and to charge my card (they didn't charge me a thing) but what we got was AMAZING. The staff did a whole colored copy of his adventures with pictures, they even send little gifts along with Baa home..My child is beyond exstatic and so happy, she is playing with her Baa and new friends. THANKYOU STAFF AT ASTON POIPU KAI!!!

Speedracer61 (Huntsville, Alabama) 03/17/2020

If you are working in the downtown area it is greatly located. The lobby area is nice along with nice views from the upper floors. There is also a good number of shopping and eating options in the area, and even within a very easy walk to McD's and Walmart. Parking is available but is a bit of a pain to access as you have to change elevators to access floors 3-9 which is the parking areas. It is also can get quite costly at about $20 a day. Now the bad, the Apt we stayed in was decently clean, had a decent bed, but the rest of the furniture and accommodations were cheap. Even the kitchen utensils, silverware, and cookware were pathetic. Since I have now found out these are condo units and owned by individuals, I guess it makes sense that some are better than others. This room wasn't terrible but it could definitely use some upgrades. This is downtown, so after about 6 pm all the business people are gone and all that is left is the homeless and they are EVERYWHERE. Not the fault of the hotel but Oahu has a serious homeless problem and it shows, in this area, at night.

mosesf2015 03/09/2020

I checked in on Friday 6 March around 2pm. My room wasn't ready but front desk found 3608 available so I assigned this one. When I walked in it smelled like cigarettes had been smoked in it but more importantly, I was amazed at the size of this room. I was greeted with a fully kitted out kitchen (except an oven) that could fit three people easily. After this was a huge lounge, great carpet, leather lounge suite, decent size HD 40" or more TV with cable, and seating for at least five people. Probably more given the space it commanded. A slide door separates it from the master bedroom (that's how I would describe it), including another TV screen, office desk and this room was also huge. It also has a washer and dryer and ample wardrobe space. I think the ensuite needs an upgrade especially the bathtub, the tv in the master room doesn't work, and the internet too. I called front desk and spoke with Niz. We both tried trouble shooting looking at the equipment but that wasn't the problem. Niz called the internet provider and they couldn't find what the problem was. I couldn't log in to internet and I had two university guest lectures to give in: 12-3pm and 6-8pm. It wasn't until 1am in the morning when Niz rescued me and put me in 3805 so I can get an internet connection. Wow! This room was awesome. It was certainly an upgrade. It was immaculate and a step up from 3608. Niz has been at the Aston for a decade or more and an able supervisor. She went all out to make sure my stay was comfortable so I would like to commend Niz.

I3109UAjoem 02/19/2020

Very very dissapointed with the hotel, it is not as advertised! The room smelled and the furniture was outdated and old. Turns out it is a Time-share room which I was not informed of at any stage, thus the lived in smell!! We were moved the following day to another room,better view but still SMELLED! Bed(s) were old and uncormfortable. All in all, a very poor start to our vacation. The restaurnat in the lobby doesnt even belong to the hotel either. Overall, not as advertised, expensive for what is on offer, and no contact with management either during or subsequent to the fiasco. The front staff were very nice and tied to help in a situation that obvioulsy they have no control over.

DBKuper (Green Cove Springs, Florida) 02/14/2020

We need to stay in Chinatown for business. This was a very good option as it was centrally located and the price was right and we knew people who had stayed here and the reviews were pretty good. Edit appears to be a bunch of condos or such that are rented out nightly as hotel rooms. So I think that the furnishings might be a little different. The rooms are outside and in some respects but our room on the 31st floor facing east toward the mountains was very very spacious with a mini kitchen dining table and chairs and a desk and a large fridge The bathroom was adequate and the bedroom side was quite large. My only complaint about the bedroom side was no chair or sofa or any place to sit. Service was very good and the best thing about the place is the pool the pool is a little oasis in the concrete jungle on the 11th floor and just perfect

davidgQ339XP 01/08/2020

First of all, this hotel use to be dorm rooms that were then converted to a hotel. Narrow hallways, low ceilings, smelled, no quality to the rooms. The location was not good. The Waikiki Beach area is amazing, great shopping, restaurants, night life, landscape, etc. Stay anywhere near Waikiki Beach.

Didi L (maryland) 02/14/2020

The staff here go out of there way to ensure customers are comfortable and happy. The rooms are clean and have everything you need for a fantastic stay. We had a two bedroom with washer/dryer, TV sets in every room, and ice maker in full size refrigerator. Customer service is definitely 5 star, the front desk personnel should be commended

wpfeifer (Baar, Switzerland) 02/13/2020

I‘ve been there for 4 nights. The appartement (507) was very open, well structured and had enough space. The balcony was a little bit too snall for me. The kitchen was very good equipped, so I was able to prepare any kind of food. It was really clean, but you could see, that the appartement has come into it‘s years. One point that really was uncomfortable - was that this building was a no smoking area. I had to walk really far to go to the smoking area. That was really bad!

Judyvan (Greeley, CO) 02/11/2020

I was shocked to be paying $284 a night, but the Maui Banyan was nice enough. The room had new bathroom and tile. The TV was good as was the air conditioner and the beds were comfortable. We were given a room in a building with an elevator and 2 beds as requested, but it took a change of room before we accepted the room. It was a little too far for us to walk to most restaurants so we mostly drove. Nice room. Would stay again

Kathy S 02/11/2020

Loved this place. One bedroom, 2 bathroom condo. Walking distance to anything we needed, great beach across the street. Most beautiful sunsets. The grounds are gorgeous. Parking space included. Got a diving trip arranged right in the office.

Mauifarm456 (Calgary, Canada) 02/05/2020

Stayed at the Maui Banyan on a recent Maui vacation. The location is great, but the condo accomodation is really hit and miss. We were in a one bedroom deluxe, and although renovated did not live up to the over $300/night cost. The bed was poor quality with no duvet, just a couple of old school blankets in the closet. The lanai is extremely narrow and you risk tripping off the 6 inch ledge as we were on the ground floor. The condo could have been a little cleaner as the floor seemed dirty, and the housekeeping service was minimal. You have to pay a resort fee which includes stuff no one really uses, like dvd rentals. We are not living in the nineties! The pool was nice, location to beach is great, but not necessarily worth the price they are charging.

tomwR6873ZB (Melfort, Canada) 03/15/2020

0880611 They are advertising staycations, but the pool is closed due to the Coronavirus , how dumb are they, chlorine is the only thing that will kill the virus. They should make everyone go in the pool I think we are going to far as to cancel everything, yes you have to take precaution, wash you hands and don’t touch your face, but to close down the one place where there is no virus is just plain stupid

Jimmcfadyen (Hamilton, Canada) 02/26/2020

We spent 24 nights at this condo some of the great things about this condo front desk is amazing whatever you need they will look into it and you end up getting it before I got there I asked for a higher room and we ended up getting the 27th floor overlooking the ocean the condo is about one block away from Waikiki Beach it's a good 4 to 7 minute walk depending on how fast you go it's in the centre of all the locations and eating areas that you'd like to do my wife and I like walking a lot so we could actually walk from there to 90% of the places that we ate a lot of food trucks probably have a block away Diamond Head the aquarium the zoo shopping and some of the famous restaurants that are in that location and when we did go to Waikiki Beach we stayed where the wall was in the ocean to prevent the wave so it was a lot calmer and also the saint was a lot better it wasn't on a slope it was flat highly recommend going in that area you're right the fish to snorkel to see in that area and cross the street tons of places for a family to eat we did rent a convertible Mustang for 3 days highly recommend doing this the vehicle was great on gas which we only filled up half a tank in 3 days getting back to the condo Big Daddy's on the 5th floor have a pool hot tub BBQs cook food if you want been with the family there before family of 6 at the time and it still felt okay huge fridge stove eating area we hit Costco for a bunch of food that worked for us if you have any questions just send them to me I'll try to answer them for you

karik258 (Saskatchewan, Canada) 02/26/2020

I am completely happy with my recent stay at the Aston! Not only were the rooms great, but the customer service was exceptional. Both the front desk agent and bellman went above and beyond to make us feel welcome. The rooms were great (we needed two for the six of us) and the pool area was really nice. The kids also liked the little play structure by the pool too. To add to it, the location was great and we were able to walk everywhere we wanted. Can’t say enough great things! Would definitely recommend.

Anglez15 (Charmhaven, Australia) 02/24/2020

The Aston banyan has been our go to place every time we have been to Hawaii, the units are very clean and comfortable with great amenities. The location to everything is great and local transportation is just around the corner. We have stayed 4 times and each tome they look after us due to loyalty. The staff are awesome and happy to accommodate your needs if possible.

gurajiorasu (Kyoto, Japan) 02/20/2020

Location is very easy to access for the beach. They have bbq place, swimming pool but not big and Jacuzzi in outside. They have some DVD rental service but I didn’t use it. When I check in they give free small bottle of water and some beach bag sets. Because they under construction for jacuzzis so I couldn’t use it. At the ground floor has small shops and small cate. Food and drinks were not bad and at cafe staff are friendly. My room was sea side and also mountain side. Honestly, I liked mountain side. Can see some rainbow and beautiful sky so I like it. Sea side was can see tiny ocean from between high buildings so mountain side is better view. スタッフに日本語は通じません。私は海側より山側の景色がいいと思いました。アクセスが良くて食材を持ち込んで外でBBQもありと思いました。値段を見ると満足でした。

Winger63 (Meridian, ID) 03/27/2020

My wife and I have stayed at the whaler previously with a group that were in three different units (not unit 824). We all enjoyed our stay so we decided to go back and booked #824. The unit itself is updated and nice but when you open the door and see roaches it takes away from everything else. We contacted the owner ans he was able to schedule an exterminator but it was on our fourth day there. Every morning we would kill s few more but I could see gaps in the wall behind the fridge. I advised the owner of this and he admitted the they crawl from floor to floor on pipes. SEAL THE PIPES! We like the Whaler but will stay in a different unit next time. On our previous trip we stayed in unit #312 and it was excellent.

jhatch101 (Herculaneum, Missouri) 03/26/2020

One problem was we were on the 10th floor and getting hot water was always a several minute wait. Other than that I wouldn't change a thing. A great place to stay, right on the beach and Whalers Village is just a short walk.

kateMinneapolisMN (Minneapolis MN) 03/22/2020

I’ll start by saying something positive. The hotel manager Jason is amazing which is a good thing because he has to makeup for the rude and unprofessional staff whether it’s the front desk clerks, guest services, or the towel guy’s. The room was disgusting it was old, and smelly, the odor was so bad we had to sleep with the screen door open. The furniture is horrible I wouldn’t even sit on it without putting a towel down. The pull-out bed was nasty we weren’t even sure if the sheets were clean. It was like sleeping on a concrete! If you have 3 adults staying in this room keep this in mind. If pyou need to get up in the middle of the night you will need to crawl over one another to get to the bathroom because there isn’t any room to walk between the beds!!! I could go on and on about how repulsive the room was. Housekeeping didn’t even supply toilet paper or Kleenex we had to call 3 different time in our 14 days there to get supplies. 3 times our room never got cleaned. The bathroom was never cleaned in 14 days true story! The sheets were changed 3 times if that! The pictures on the internet show nice updated rooms that’s not what you get the rooms are old AF!!! The pool is small. The only reason the hotel gets good ratings is because of it’s location and the great beach. Do yourself a favor stay anywhere but here!

timthe1 (Fremont, California) 03/18/2020

Pros: Great location. right on the beach. close to shopping, food. beautiful grounds, good housekeeping staff. Cons: Snooty reception staff, requests not fulfilled , condition of your unit depends on the owner. Strike one: requested upper floor unit when I made the reservation. Received email from resort stating that our request can be honored. We were assigned a fourth floor unit (out of 12 floors). When we brought this up to the receptionist at check in the response was, "that is what we assigned you". Basically, go away. Strike two: We arrived around noon, knowing this was early. we then asked if an early check in was possible. the response was that "check in time is a four", but we will try to expedite your room. We will call you. Cool. So, we stuck around, had lunch went shopping, etc. no call. Came back around 2:30. room ready? "check in time is a four" (they should all be wearing t-shirts that say check in time is at four, because this is their mantra). Once again, they say we can try to expedite your room. Really? Its a little more than an hour from four clock now. we then went for a walk on the beach. 3:30, 4:00, no call. finally we came back around 4:10. Your room is ready! Of course luggage was not there yet. If we had known it would be four hours to get our room ready, we would have drove around, or went someplace. Receptionists really don't care. Funny thing is, that for the week we were there, our room was always cleaned by lunch time, as well as adjacent rooms that had occupants checked out, were also ready by noon. Again, reception does not care. Mimi will give you an attitude, especially if it is at he end of her shift. Our (fourth floor) room was dingy at best. Lanai furniture was rusty and old. Strike three: On our final night there, a HUGE cockroach crawled into the bathroom while my wife was using the restroom. This was room 415, so beware. We wont be back.

Karen W (Carlsbad, California) 03/08/2020

Good news and bad news on this particular unit - the good news: The Whaler is a lovely property that is well situated along Kaanapali Beach, near shopping and restaurants, close to snorkeling at Black Rock, the condo/timeshare/hotel set up offers a free washer/dryer on each floor. I am sure most of the units are very nice. The bad news: Unit 714 is a dump! The best part is the patio with a partial ocean view and a pretty good bed. Otherwise, this owner has deferred maintenance for decades and the rental company that handles the property obviously does not inspect it. The entire place needs a deep clean and refurbishment. The carpet was buckled and stained, both bedside lamps had broken liners, the kitchen appliances were rusted, the drapes were musty and the black out liner was shredding, the wallpaper seams were pulling apart and curling, the drop ceiling above the shower was filled with decades of dust and debris right above where you are trying to get clean. The door to the patio was difficult to operate and after four days into our seven day stay one side froze in place altogether. Luckily it was in the closed position. I contacted the rental company after our first day. Maui Beachfront Rentals handles this property and sends many pages of rules and requirements for this rental but does not tell you it is in disrepair. When I asked about it after arrival, they said that it is constantly rented so it is hard to get in to do maintenance. They also said the owner was aware of the patio door issue but they couldn't get her to buy a new one yet. Part of the rental fee includes a significant cleaning for this size of space but it was not clean. Old food splatter covered the side of the frig next to the stove. So they wanted to send a cleaning company over while we were there but we would have to be out for several hours. I suggested they should take it out of service long enough to get these things done rather than disrupt our vacation. They did give us a small refund on our payment but I would never go back to this unit. There are many other units available in this building through other sources like VRBO, etc. so we will use another source when we go back. And we certainly will not stay in #714 again. All in we paid over $300/night for a crappy hotel room in a very good location.

AliG1625 03/24/2020

This was not the easiest time to be in a hotel. ALL of our plans were cancelled either due to weather or the pandemic, but the staff of the hotel went above and beyond to make us feel comfortable and welcomed. Lovely hotel (no elevators though) with the kindest staff. The front desk ladies were wonderful to work with changing our reservations and the housekeeping staff were helpful and attentive. Just a lovely quiet little resort.

dwbrock52 03/22/2020

The staff were friendly and professional. The cleaning crew was wonderful and helpful. The views of the ocean and beach are amazing from this hotel. Wonderful pool and the room was great for the three in the family. Management work with us for a late check out because of late flight and rain, she was wonderful. Highly recommend!

justin43210 (Toronto, Canada) 03/21/2020

When my husband suggested we spend our week in Kauai at Aston Islander on the beach, I pushed back and said I wanted to stay at a 4* hotel. We compromised and spent half the week at the Aston, and the other half at a 4* hotel (which will remain nameless). I hate having to say "you were right" to my husband, but that is just what I had to do. I FAR preferred the Aston to the 4* hotel we stayed at. Staff were excellent, room was comfortable, beach was relaxing and not crowded (it was too rough for swimming, but we were OK with that), and being able to walk to so many restaurants/stores was a huge bonus. A final shout out to the staff - I accidentally left all of my favourite sundresses in the room when I left. They called us while we were at the airport to let us know, but we didn't have enough time to go back and get them. So they shipped them all back to us in Canada. I am so grateful to the cleaning staff (for their honesty) and the front desk staff (for taking the time to send them back to me).

Bill M (Saanichton, BC) 03/14/2020

Right on the water, across the street from Coconut Marketplace, next door to Lava Lava Beach Club...sensing a theme? It is darn near perfect. They have a concierge right in the lobby who can organize all your trip requirements, beach towels immediately available, beautifully maintained grounds, pool with little poolside bar-wine is horrible, but who orders wine at poolside? To watch: ocean view definitely does not mean Oceanside. The picture is an ocean view so still pretty nice. The front desk is not open after 9PM so need to make arrangements to pick up key if arriving late. That being said, they have great security who will be waiting with keys.

Poppyeyebright79 (Sydney, Australia) 03/13/2020

I first visited Kauai & stayed here in 2019 & enjoyed it so much I came back with my parents and sister! Perfect location, very laid back & relaxed & a great place to stay on Kauai. We were lucky enough to have one of the locals come ashore each day too which was extra special! I’ll be back in 2021 😊😊😊

lilmel459 (California) 03/30/2020

We go to Maui once, sometimes twice a year and always stay at Kaanapali Shores, we are always treated with Aloha from the time we check in until the time we check out. The resort is quite at night, except for an hour when the birds get settled :) The 2 pools are always clean and the surrounding area is cleaned every morning. Our room was cleaned daily. You can tell the employees take pride in their resort. Yes, the room could use an update, but they are clean and have everything you need in them. We feel like we are home here.

Voyage572584 03/23/2020

Nice spacious room. But there are a lot of bugs in it. There are birds that love to talk at 6am-7am and again at 5pm-6pm. It was a pleasant surprise at first. But it got old real quick. We could hear them even with the sliding doors shut. These rooms need to be sound proofed.

Leilanig808 03/18/2020

We did not get what we were promised as far as our reservation and the front desk staff was not helpful in resolving issues. He was obstinate and confusing and rude. If we had known the rooms we were going to get (which was different from what was promised) we would have gone with a different hotel.

youngl_s (Detroit, Michigan) 03/16/2020

Our Maui trip was amazing, partly due to this Aston hotel. There are two pools, one with a waterfall! There is no beach directly in front of the hotel, it's all rocks, but just next door you can use the Sandy Beach. We snorkled there and saw lots of fish!

PirateSanDiego (San Diego) 03/13/2020

There are good things and bad things about this place, as with everything. It's not a very welcoming resort. In fact, they didn't welcome us. And no welcome leis, papaya, or anything... The front desk staff was, in fact, cold towards us. Maybe they don't like tourists, so maybe they should be in a different industry? The view from our oceanview balcony was awesome - we could see whales. And our unit was the farthest back from the ocean, so great views all around if you are on a higher floor. The luau -- it's ok. It is free. There isn't any food or drinks. If you have kids, definitely go. Otherwise, I don't recommend it. The 2 bedroom 2 bath unit - well, the master bedroom is awesome, but the second bedroom is small, dark, at the back of the unit, and without any windows. So win the coin flip for the master! The full kitchen is missing a lot of items - there is no salt, pepper, hot sauce, decaf coffee, or coffee filters. Not a well-appointed kitchen. The pools - 2 of them. The one closest to the ocean is boring. The one farther away is much more interesting with a bridge, stone seats in the pool, and even an area you can put your lawn chair in the water. The sauna - they have a dry sauna for use. It's free. It's in between the Ladies room and the gym, so you can get there either way (for the ladies; I assume it's the same for the guys). This is nice, however, the sauna area needs upgrading. It's pretty nasty actually - the showers (2 of them) are pretty gross, and the wall is actually puffing out. That, of course, means there is water in the wall behind the paint. And that, almost always, means mold. How long has that been there? Why have they not fixed it? Would I go back here? No, there are plenty other of better options to explore. This is my birthday trip. I picked Maui because I have never been here. My friend's boyfriend also has a birthday. So 2 of the 4 of us have birthdays, and we are here for 7 nights. We made this very clear, hoping for an upgrade. Especially in light of all the current travel cancellations. We did not get an upgrade, which was disappointing. Maybe a bottle of champagne to celebrate our birthdays would be nice. I do have to give a shout out to the bellboys, though. They were friendly, quick, patient, and everything you want in a bellboy.

jarosenberg7 (Ashland, Virginia) 03/10/2020

The tv in our room stopped working three days before we left. The promised they would fix it immediately but they never did. The room is nice and the grounds are well maintained but I don’t think there is an urgency surrounding customer issues. Also we were very neat and clean and getting the room ready for someone else would have taken only 30 mins and yet they refused a late check out of 12. Maybe we should have been slobs to justify their unwillingness to give us one more hour to pack up. Not sure I would be back. I think a vrbo would be better and cheaper for the service we received.

Poppyeyebright79 (Sydney, Australia) 03/10/2020

I’d visited the Big Island for a day tour a couple of years ago & was determined to come back & stay & so in 2020, I came back with my parents & sister for 3 nights. My one bedroom ocean front apartment magically turned into a two bedroom ( thank you so much for the amazing upgrade) & my sister stayed with me rather than with my parents, which I think was best for everyone 😂. Unfortunately due to Coronavirus wreaking havoc on global stock markets, I needed to be available for my clients back home in Australia but being able to work on my laptop from a quiet, spacious apartment with spectacular views & sea breeze helped to alleviate some of my disappointment about missing out on family & holiday time. I loved my stay at Aston Kona by the Sea & so did my family

RPaulL_13 (Coalinga, California) 03/07/2020

View was great!!! Floors were dirty. No onsite dining or store. Nearest is a long walk. The “beach” is imported sand behind a sea wall, over a lava break. Not swimmable, at all. Pretty to look at, but very dangerous to go in.

KnitterBarb (Wisconsin Rapids, Wisconsin) 03/06/2020

Beautiful property right on the ocean. Listening to the waves from the lanai is so relaxing. We especially enjoy grilling down by the ocean every night while the sun sets. The condo was well equipped and everything was very clean, beautifully decorated, and very comfortable.

10fermina (Boise, Idaho) 02/12/2020

We spent 7 nights here and had a great time. The location is perfect to access all of Kona's sites, the complex is super clean and quiet with the bonus of experiencing the salt water pool right outside the complex. The units are fully furnished with daily room service.

neborr357 (Pasadena, California) 03/27/2020

The grounds are well maintained. A few steps and you can have a swim and snorkel. The staff are very attentive to our needs and very friendly. The view from the lanai is more than enough if you want to see the sunset. The smell of the sea and the sound of the waves is something that we missed when we came back home. Supplies for the kitchen and dining is ample. Cooked a few meals when we were there. We were there when the lockdown and stay home mandate took effect. But the place makes you feel like you’re in a different place. Sun and sea a few steps away. There’s a spa next to the pool and you can just relax and watch the sunset. The pool is quite small but who really needs it when your close to the beach. A second visit to Maui and staying again in this place is a plan in the making already. Thank you to all that made our stay memorable.

Minn_sky 03/15/2020

My husband and I just spent a wonderful 10 days in luxurious condo unit 914 on the 9th floor of the Mahana. Higher is better during whale season; load up with plenty of food, beverages and snacks and you can spend an entire day watching the whales if you so choose. We stayed in the unit a couple of our days, but every day we saw many spouts while eating breakfast! From the first moment you walk into the Mahana you feel welcomed by the gracious front desk staff. Unit 914 is outfitted with everything you need. You can hunker down, or take off for the day with the cooler and ice provided for your use. If you want to do some of your own cooking, the kitchen has top of the line GE Prestige appliances as well as a rice cooker, blender, coffee maker, etc. Waking up to 100% Kona coffee purchased from the Times Market is bliss; carrying it onto the lanai to watch whales is even better. The living room is large and beautifully furnished, and the king size bed is softly firm with comfy pillows. The bedroom and living room have floor to ceiling windows so you can wake up and watch whales from your bed if you wish. Having a washer and dryer in the unit makes it easy to pack just a few clothes leaving room to take home all your shopping treasures that remind you of your memorable Mahana stay. Access to the Kaanapali boardwalk right next to the parking lot made the few hundred foot walk to Dukes for Happy Hour so easy. We also were able to take morning walks directly onto the beach from the pool area. Sometimes we headed back to the condo on the boardwalk as there are many access points from the beach. Also it is easy to walk down the driveway and across the street to the Times Market shopping Center for restaurants, urgent care, shops and the market. The Mahana is in a great location!! I can’t imagine a better place to stay while in Maui than unit 914 at the Aston Mahana! Aloha!

mikedena 03/15/2020

Excellent place to stay for viewing ocean and whales! All rooms have ocean front views. We come every winter and always enjoy our stay here at the Aston Mahana. They have always take good care of us!!

caz95421 03/13/2020

I stay at the Mahana every time I come to Maui. Every room is ocean-front, and the views are incredible (Lanai and Molokai in the distance, whales and turtles swimming just off the beach, and beautiful sunsets every evening). The property is located at the end of a private lane so there is no traffic noise. It is an intimate property; not a big, busy resort. A nice grocery store and other businesses are within walking distance. 808 Mopeds is just down the street also- a great place to rent scooters and mopeds. The staff at the Mahana are very friendly and efficient. The rooms are either studios, one-bedroom units, or two-bedroom units. On my visit last month, I reserved two studios for our adults kids and spouses, and my husband and I stayed in a one-bedroom unit. That worked out perfect because our unit included a living room for entertaining. Every unit includes a full kitchen so we didn't have to eat every meal out. In fact, our meals on the lanai where some of our favorites.

GetaMove123 03/09/2020

We've stayed in this property several times. It is right on the beach, each unit has floor to ceiling windows, and they have very nice furnishings. It's comfortable and quiet. The location is excellent for watching whales from inside or from the lanai. The location is within walking distance of several restaurants and a grocery store. It's convenient to several towns and a short drive to Lahaina. The staff is friendly and very responsive to requests. We'll continue to stay here in the future.

sarahwV3400SS (Olympia, Washington) 03/26/2020

The staff is great! We love staying here!!!! Great balconies in all rooms! The living areas are large and have plenty of space for kids to play and relax. Thanks for another enjoyable trip! We hope to come again soon.

LuanneM826 (Santa Fe, NM) 03/14/2020

We are owners at Maui Hill but at times will rent a unit from them for an extra week. The service, the friendliness of the staff, the units, the resort itself, all are great. We've been coming here since 1986 and the resort has been kept up extremely well.

hjr0bins0n (Lindsay, Canada) 03/06/2020

Maui Hill is close to amenities. Dinner at Sarento's was wonderful. Sunsets on the beach across the road . Close to boat dock for snorkelling tour. Ample parking near condo. Grounds staff were friendly. Able to give me names of the different tropical flowers in bloom. See previous page

Dreamplanting23 (New York City, New York) 02/27/2020

My teenage daughter and I were extremely lucky to find a two bedroom unit at Aston Maui Hill, after leaving a disastrous Airbnb rental, during a mid winter break week of extremely limited rentals. (Feb 19-20). The Aston Maui Hill space was spacious, immaculate, impeccably clean and very comfortable, The front porch had lovely views of the mountains and the ocean, and the back porch overlooked a lawn and tennis courts. The kitchen was impeccably clean kitchen with dishes, pots and pans and utensils, and a washer and dryer. We did not use the pool or tennis courts, yet observed other guests and their families happily using them. The team at Aston Maui Hill are extremely courteous, welcoming, kind and considerate. It’s a lovely place, in a lovely setting and located out of the main tourist area of South Kihei. Driving in and out is much easier due to location, and parking spaces are directly in front of the unit.

GSantiago808 (Wailuku, Hawaii) 02/26/2020

The 2 bedroom unit was bigger than my house, lol! Perfect size for a large family. The living room was open & spacious. Beautifiul grounds, nice pool. Kitchen was well stocked with basic necessities. Looking forward to staying there again and again. Totally loved this place!!

Ian S 03/05/2020

We were three couples in three rooms with Garden View. One couple's room was very shabby, ours was okay and the third was good. The couple with the shabby room upgraded to Ocean View for only $40 / night (~$200 instead of $160). If you are not trying to save money, it is a great deal. The room and views of their new unit were much much better. However, this is a condo unit and each place is independent of any other. The management staff were very nice and took care of some minor problems but had no control over the state of the rooms. We don't know if the other ocean view rooms are as nice as the one our friends got. But overall, good value for money.

kmsellis (Layton, Utah) 02/18/2020

I have been to Maui 15+ times and this is by far the worst place i have ever stayed. The only thing nice i can say is that it waa clean. The bed in the room was awful aa waa the sofa bed. The door to the bedeoom waa a sliding door and it didnt shut tight and waa banging against the wall all night long. I got a parking permit from the front desk which is run by Castle Resorts and they were beyond rude. Luckily our stay was only 2 nigjts, I couldn’t have handled not getting any sleep for more than that!

RobertB981112 (seattle) 02/15/2020

We had a pleasant 3 night stay in January and enjoyed our beachfront view. No issues while we were there. Unit was a bit worn in terms of maintenance but nothing that impacted our stay. We had some ants one day, but otherwise generally clean. Would have rated as 4 stars, except for experience after our stay. I had declined the "damage waiver fee" when we booked. It was my wife, myself, and our adult son. I thought likelihood of any damage from our 3 night stay was low and we had no incidents while we were there. When I reviewed my credit card statement I saw we were subsequently charged $68 dollars after our stay. We were never notified or advised of any damage, our card was just charged. When I called, the front desk person told me it was for damage to a coffee table. When I said we we had no incidents or noticed anything, I was advised the manager would call me back. No response. I called a second time and spoke with front desk person, again advised manager would follow up and no response. The apartment has a lot of deferred maintenance, again nothing that impacted our stay, but seems like this is a scam if you don't pay for the optional damage waiver you are going to pay for whatever random "damage" they will attribute to you. Either don't stay here or just bite the bullet and pay their "damage waiver fee" upfront.

margishumbletrips 02/08/2020

The condo we stayed in was Oceanfront location where we woke up with the beautiful view of the ocean and the sound of the Waves were so soothing. Most of the resort had Ocean Front views and the service was great and the courtesy desk where informative.

chrisQ7733NO (Modesto, California) 01/15/2020

Paki Maui is nicely located. We stayed in #102. Owner offered on VRBO. Great view! Easy access from parking lot. Easy walk to pool and ocean. Well stocked, close to everything. I would stay again! Had a great time!

loritC5745UB 02/21/2020

We stayed there thing it would be a nice place . Our room was nice enough bu the pool and surrounding area were so hot, you could not walk on stones surrounding the pool . Forget about going in the pool it was like a hot bath . I felt like we were a Floating Petri dish . We went in for less than 1 minute . Not sure what you can do to cool down maybe some umbrellas ??

Lucinda B (Norton Shores, Michigan) 02/20/2020

We enjoyed this property. We have stayed at other Ashton's and we're impressed by the grounds of this one as well. This one does not have the office on property so influenced the score a bit. The condo itself was nice but a little more dated then others I have stayed at. The bathtub/ shower has a huge step in and out with no grab bars. There is no cleaning service included in the stay without an additional cleaning fee. Towels are in abundance and cheerfully delivered. The dishwasher had something awful in the bottom that we reported. The Lanai was beautiful and beds clean and comfortable. It seemed like this unit hadn't been used for awhile as the plants and end tables were dusty and there were a few bugs (this is the tropics). The beds were comfortable. Over all the stay was great and I would stay at an Ashton again. All three of us enjoyed our stay here. We especially enjoyed our evening visits to the pool and hot tub. Very convenient location. Quiet property which suited our needs. Grills scattered throughout property for use. Gated community with a code for entry. A different code for pool and fitness center. I would stay again.

aarstadj (Seattle, Washington) 01/01/2020

When we arrived it was clear the unit had not been cleaned. My daughter ended up getting lice from the bed, and was bit multiple times by something overnight. The floors were dirty and clearly not vacuumed. Showers weren’t cleaned. Hawaii was beautiful, but will definitely stay somewhere else next time.

Road370849 11/21/2019

Waikoloa Shores located in an ideallic setting, swimming pool, hot tub, tennis court, work out room, close to shops, and A-Bay that is great for kayaking, sailing, and snorkeling. Property is immaculate and family friendly. Home away from home.

lexijbella (Chino, California) 06/30/2019

I booked this trip through Costco, so I expected a nice resort. What I got instead was a completely outdated run down resort. The first night I turned on the lights on the restroom only to find cockroaches crawling around. I wasn't able to use the bathtub because the paint was peeling off. I found other people's trash inside the kitchen cabinet. There was old fake floral arrangements that were placed throughout the room, that were very dusty and dirty. The patio outside was dirty and dusty, with bird poop all over the patio furniture. On top of what you pay to stay there, the day you check in they charge you $150 cleaning fee along with 10% gratuity added on each day, and yet no one came to clean the entire time we were there. I ended up leaving early and booking a room at the Hilton across the street. Payed more than expected on this trip, never again will I stay at this resort, big mistake on my part for not doing my research and trusting Costco.

jodiep769 (Mudgee, Australia) 03/24/2020

This hotel has everything needed. We are from Australia and we loved our stay. Room was simple clean and we choose the partial ocean view room it was a great view. And pool was great. Free filtered water whenever you want and great location. Shops on the same street, park across the road and beach across the road. Tour buses stop out front. Sounds to good to be true. Staff were lovely. Can’t say this about many hotels but this was a great stay for us. Our room view.

DaveMacNFam (La Verne, California) 03/22/2020

This is an amazing property, very clean, spacious and with many amenities for guests who desire a one stop easy relaxing venue and the views are spectacular as is the proximity to Waikiki beach and other activities.

johnnyeh2017 (Calgary, Canada) 03/18/2020

We have stayed at the Beach Tower about 25 times in the last 19 years. Looking forward to our 20th anniversary. It's not inexpensive, but it's a great value. 140 ocean facing suites (my estimate) in a 40 story building with 4 elevators, steps from the beach, makes for a great boutique, condo experience. The staff is the best.

972ariky 03/17/2020

Clean and big rooms within a short walking distance to the beach. Great outdoor pool. Hospitable staff who always have a kind word and a good advice on places to eat and shows to see. Highly recommended.

MTUGRAD01 (Clinton Township, Michigan) 03/02/2020

I rarely write online reviews but it would be unfair for me to not do so in this case. I have stayed at many similarly priced hotels in other cities and never experienced this level of customer support. The staff (front lobby and valet) treated us like family and anticipated every need. They noticed when I ran out of laundry detergent so gave me extra packets for the following day! We loved the personal touch of water bottles and sunscreen along with beach towels that can be checked out for day trips. The suites are large with well stocked kitchens and the housekeeping is flawless. They have set the bar for all future trips!

324marilynn (Perranporth) 03/18/2020

There's no place like the OCEANFRONT rooms (1404 & 1305) of this awesome hotel! The panoramic view of the Kuhio and Waikiki beaches combined is a picture so perfect! This is the main reason why we kept on coming back to this hotel. It's like a home away from home. Thanks to all the staffs, you all made our vacation complete. Keep up the good work God bless you all. Aloha!

staceykrueger (Ripon) 03/16/2020

nice place to stay very well located and easy to get to. parking was a lil iffy if not onsite but not that bad. rooms were nice and clean. balcony had very nice view of beach and nice place to stay. I would stay here again.

tiffany000 (San Francisco, California) 03/06/2020

This is a basic, no frills budget hotel. I usually stay at the larger resorts when in HNL, but since this was a short 3 night trip we decided to stay here to save some money. I probably wouldn’t stay here again because it lacked amenities, but overall it was a nice stay for the price. What I liked: - Great location (right across the street from the Duke’s statue). - Staff was very friendly and accommodating when we asked for a late checkout. - Beds were comfortable - Balcony with ocean front view was amazing! - Concierge service (although they didn’t help very much) What I didn’t like: - Bathroom and shower were REALLY small! - lots of outside noise - garbage trucks, leaf blowers in the morning (sliding glass door is old and not double paned). We were in the 5th floor - No real lobby area

tinav3_travels (Edmonton, Canada) 03/01/2020

We booked an ocean view room for three nights - we had a great view, and our room was quieter than the room we stayed in last time (which was close to the service elevator) but it is still noisy, from the traffic outside to the air conditioner in the room (which did affect my sleep, even with ear plugs). Rooms are small but that is okay. Very clean, especially considering all the sand that must get tracked in to every room, very friendly staff, great location. For some reason, there is always a huge line up at Eggs 'n Things, so even though being a guest at the hotel entitles you to a 10% discount, we just never took advantage of it because we didn't want to spend all that time in line. Beds were very comfortable, shower was small but adequate. It was nice to have a newspaper every morning. The location is phenomenal - right across the street from the beach! I would stay here again, I think it is the best value in Waikiki.

Big_n_Beautiful (Sydney, NSW) 02/28/2020

Stayed at this accommodation for 3 nights, regretted that I didnt stay longer. Very basic but very clean rooms. The staff are excellent and pleasant...ALL OF THEM, special mention to Shawn at reception who is very helpful and great to deal with. We stayed at 1205 which had a fantastic view of Waikiki. We arrived early (8am) and Shawn did his very best to get us a room so we can rest - we were in our room by 9am! The bed was clean and comfy, and though room was outdated, it was very clean and had everything you need. Bathroom was small, but expected given the size of the bldg. The also offer a free shuttle and their driver, Earl, was wonderful! Would definitely stay here again!

Odyssey617496 02/22/2020

Black particles over everything floor, rugs, walls, drapes, toilet seat, walls. Would not recommend at all for the elderly or young children. Or a service animals.Building is aware of this situation slowly switching out air conditioners over the next years. Read other reviews. This is more a public service than anything else. The rugs in the halls are filthy. I WOULDNT The men this property or to people with children elderly. Definitely nobody with respiratory issues at all. Location is great. Front desk staff is great! Building management terrible they should be ashamed to expose the public to this!

Janelle T (Saskatchewan, Canada) 02/18/2020

We stayed here in January 2020. Our room was on the 19th floor with Diamond Head and ocean views. We picked this condo because of the kitchenette and its price. I loved having the ability to cook our meals in the condo, BBQ, or walk to a restaurant. I also like the fact that each floor had its own coin operated laundry. It is convenient that we can don't have to pack lots for our 10 day holiday. Our room was located right beside the elevators however there was no excess noise from them. I was pleasantly surprised. The front desk staff were cheerful and helpful when we had questions. A special shout out to Sandi,she loves her job and you can tell .

glennhJ9125OA 02/13/2020

Carpeting was not very clean. Sheets on Bed had holes in them. Housekeeping forgot to clean on scheduled day. Very outdated furnishings. Don't trust the pictures. No where near what You actually receive. Very disappointed in property. Property at Aston Banyan is in great shape. Use the VRBO for that property. Stay away from this 1980's place and no one seems to care . Also heard is was 40 % occupied at the time we were there. Wonder Why ????? We stayed here for 2 weeks and I couldn't wait to leave this place.

pleado1969 (Ballarat, Australia) 01/30/2020

Really happy with the room and location. Great convenience to the beach and shops without being right on top of them. Staff a little icey at times and could be more friendly. Probably lacks a decent restaurant but is central enough that you can go to the many that surround the place. All up, we would stay there again.

jetsetter369 (Chandler, Arizona) 01/13/2020

The accommodations were actually better than I thought and I'm glad I changed my reservation to this property. They were reasonably priced and offered a nice military discount. The room was quite sizeable for 3 people. It was clean and that's something I'm very particular about. They have an excursion desk, in addition to luggage storage and a waiting area once you check out. They allow you to use the showers and accommodations as well but need more ventilation in the changing room. We almost suffocated because there was no air, no windows open or anything and when I asked maintenance to provide, he shunned me off with a bad attitude. That was my only negative experience. The front desk girl was extremely nice and helpful but I can't remember her name. We looked for her everyday because we knew she would be helpful...she was the only African American I saw on the property. We enjoyed our Christmas vacation.

968darcid (Missoula, Montana) 02/02/2020

First of all...this is not a resort nor hotel. Huge disappointment. Our 3 bedroom 802 villa was fithy...Gross and disgusting. The kitchen sink has some kind of gross mold growing around the edges. So out dated, the coffe maker was straight out of the 80s. The glass dining room table had finger prints covering it, like it wasn't even cleaned for our arrival. The out door furniture was so old and weather you couldnt sit in the chairs without getting a splinter. All the baseboards have a thick layer of dust. Windows, glass doors dirty. Our upstairs shower was leaking down a vent into the half bath downstairs. The beds in each room were the most uncomfortable and wrapped in some kind a plastic coving the matress. The grounds are beautiful, but of course it's Hawaii. I can't understand after staying here why it's a 4 star..

Rob7039 01/05/2020

I’m not 100% sure the staff assigned us to the correct Room. There was a baby crib in the room when we checked in . The next day the staff called to see if they could go in the room to get it to which I said use, They them called three more times and emailed twice! This isn’t how I wanted to spend my first day of vacation. They were not very generous with supplies either- I think there was one extra roll of toilet paper and one extra garbage bag. The sofa bed was old and in pretty bad condition. We ended up purchasing an air mattress because there was no way anyone was going to get any sleep on that thing.And i was really unimpressed when we got locked a few days before we were due to check out. .The door code had got changed without notifying us. I wondered what would have happened if we had come back to the unit after office hours? Not impressed anyway- wouldn’t recommend.

maicoman1 (Waikoloa, Hawaii) 11/24/2019

I have been to the Big Island many many time and Colony Villas is the best place we have ever staye 2 pools and nice excersise facilities, and a very nice tennis court to boot. I would come here again without hesitation. Also felt very secure and safe

Lucretia L 11/16/2019

Property was beautiful as was the 3 bedroom villa we stayed in.....couldn't have asked for a better location. Home was well appointed and we did not lack for anything! Centrally located for all of our activities and with a pool and restaurant on property you really didn't need to leave if you didn't want too.

Hugemaniac1 (San Jose, CA) 11/04/2019

These are lovely Villa style units which have fallen upon disrepair. We stayed in Unit 801 which has a great floor plan and nicely furnished. The unit though is showing signs of aging which was apparent in broken blinds lading to the patio. The management company is doing a very poor job: on check in we were missing all sorts of items such as kitchen dish soap, no sponge, a single trah bag, no soap for the dishwasher, a single partial roll of toilet paper in the bathroom among other issues. The blender smelled as if something died inside of it. On the positive side, the sleep experience was good, quiet with good bedding. The fairway views are quite lovely and the grounds are well maintained. These units have great potential but are suffering as the result of management which seems a bit indifferent.

jorgeotavio (Rio de Janeiro, RJ) 03/07/2020

It is a hotel that you can find in a roadway in the middle of mainland. Absolutely overpriced, old furniture, old elevatpr, expansive parking, small TV, walls cracked, the bathroom is disgusting. Keep in your mind you probably paying more than 100USD here and not 40 bocks. If it costs 40 or 50 USD maybe it could be an option for someone. It is a rip off the 17USD named resort tax. Never but never more stay here again. Pay 50 USD and stay in a clean hotel but never here

prairiewind2015 03/04/2020

Always very happy to be at the Ewa. It's like home. I missed the nice picture that was hanging on the wall when I first walked into the lobby. Also, you used to have little paper glasses with the water for a quick refreshing drink.

onbalance (Northern California) 02/05/2020

For its location and price, the Ewa Hotel is a solid choice in the Waikiki area. Sure, the physical condition of the rooms and hallways are not the newest or cleanest. But we got a room for three people that included three single beds, a TV, a two-burner stove, fridge, and microwave at a reasonable rate. Breakfast is not included, but the in-room wi-fi is stable and relatively fast. If you need a parking space (extra charge), be sure to check-in as early as you can, because there's a limited number of spaces available. The biggest annoyances were the added fees that are not included in the advertised room rate. That practice is so common among hotels now that it's confusing and almost impossible to compare total price, which is, unfortunately, exactly what hotels want to do.

871cruzr 01/07/2020

Don't be deceived by the pictures posted online!!! Definitely on the contrary and were taken probably 30 years ago. It needs a complete renovation. Because of the scary condition of their one and only elevator, we used the stairs all the time. The only thing nice about this place is its location.

Z2025TEmichaelt (Honolulu, Hawaii) 12/23/2019

This place is horrible. Filthy. You just feel dirty staying here. Male front desk agent at night was very rude. No deadbolt on door. Toilet made noise all night. NO CLOSET OR HANGERS EVEN!!! No outside guests after 10pm. Very limited parking. Will never stay here again and suggest you don’t either.

Christina H (West Vancouver, Canada) 03/22/2020

Older, well maintained building. There are privately owner units which are less expensive but may or may not be up to hotel standards. We stayed in a hotel run unit overlooking the boat harbour. Our unit 2539 was an immaculately clean studio with a full kitchen and full size fridge with freezer. No dishwasher. It had reasonable square footage for two, there was a sofa bed and a good size balcony for two. All in all it was perfect and if you open the drapes wide had a wonderful view. I’d stay there again if I wanted to go to Honolulu again. Honolulu is crowded and noisy. Bed was awesome.

Worldforfree 03/20/2020

Fantastic Apartment with stunning views! Very well kitted out to make it feel like home away from home. If I could make one suggestion it would be to put in a bigger bed, with a more ornate bed cover and pillows.

643retiredguy (Mississauga, Ontario) 03/19/2020

While one of the older places in Honolulu the Ilikai is a great place to stay. The beach is a short walk from the patio and the rooms are fine. We had a higher room and it had a great view of the water.

kaminishj001 03/18/2020

City view was nice. Kitchen was clean and stocked with coffee. Overall ambience of room was great. Cinnamon restaurant was excellent choice for both breakfast and dinner. Hawaiian musicians, Kaawa Entertainment was excellent while we had our dinner. They sang our party a special song and made us feel very special. Valet service workers were accommodating and very welcoming. Reception desk was very helpful and had lots of aloha. Lobby area was always clean and clear for patrons to come and go comfortably. Loved the little shops around the hotel. We definitely will have another staycation in the future.

GVBTMOM (New York) 03/05/2020

Centrally located in Honolulu, this hotel was more "grown up" which was PERFECT . It is the first "High rise" building in Honolulu. There are 2 really nice quiet pools and shops, a restaurant an ice cream parlor, and a SPA! I had the BEST massage I have EVER had here. I cannot wait to go back! The room was a really nice studio with a balcony that overlooked the Harbor, which was used for the opening shot for the TV show Gilligans Isalnd! . I would definately stay here again! The price was right and it is near Waikiki if you want to go there. There are really nice beaches just outside the hotel that were great and "grown up" . Shopping and restaurants are within walking distance. there is also bus or Uber service right outside the door! If you have a car, you have to pay for parking everyday it is Valet, that was the ONLY drawback to our stay and if you are into high end fashion the mall is just a few blocks away again I walked there, the shops in the mall were outstanding! Every high end designer has a store here. The food court is not like any mall food court anywhere, it has really amazing restaurants or just quick FRESH Sushi places . So many choices so little time!! there are laundry facilities on each floor. So to sum up Yes, I would definately stay here again!!

marybravard (Pasco, Washington) 03/25/2020

I revisited Hawaii after many years and found the island to be as friendly and welcoming as before. The staff treated me as a friend. All of my questions were answered. I received excellent tips on sights to see and treated royally.

Petlov3r514 (Vancouver, Canada) 03/22/2020

Luana used to be a decent hotel but the cracks turned to creators. Terrible crisis response from hotel upper management. Historically unexpected virus crisis, yes... but do not coldly strip away guest amenities without replacing it with kindness and aloha. This is not “sharing our concern.” Zero communication to guests. We calmly reported all matters to professional front desk staff and Aqua Aston reservations phone number yet no response or notice from on-site Luana manager. In time of need, hotels should step up hospitality not coldly rip it away from guests. Hand sanitizer (as mentioned by other review) not visible at lobby water station or anywhere near any elevators. One bottle behind front desk and 1 wet wipe can. Water stations missing from pool and lobby; at least put out free bottled water, the hotel is 90% vacant, it’s a crisis and guests are in need of supplies, support & resources. Cleaning staff drastically reduced, at least keep the cleaning staff onboard during a virus pandemic. No updates on the many local Waikiki closures or shelter-in-place declarations. Free shuttle hours 10:30am posted by management erroneously it’s still 8:30am. And no guest help from the hotel manager to get to supplies or food during this crisis. Free wine and cheese event can be substituted with room delivery to those that enjoy the hospitality. Just a nice Luana care package with practical emergency supplies would have been awesome. Basically if something goes down, you’re on your own folks. Glad to be home in the mainland, felt like a contestant on Survivor. Luana in the early 2000’s was top notch hospitality, I’ve stayed 3 times previous, but since new manager stepped in it hasn’t stepped up.

golfE1226EY 03/10/2020

We somewhat enjoyed our stay but is it so difficult to have hand sanitizer stations on every floor and near the elevator? There is a call for it during the coronavirus outbreak. Please don’t be clueless. It’s become the new standard for public places and businesses.

tgainer42 03/04/2020

All around great staff, the front desk folks are so helpful and peasant. The bellmen are great guys, friendly, fun and go out of their way to please. Have been returning to the Luana for years and the staff play a huge part in my decision to return.

Doug B (Walkerton, Canada) 02/27/2020

Nice hotel - average room with Kitchenette. Well stocked - staff were very friendly. Room was always cleaned. Had a small problem with our safe and it was fixed about 10 minutes after we had talked to the people at the front desk. Fish Hook Cafe - part of the hotel very good food. Only thing would have been if it had stayed open past 2pm. No restaurant in the hotel for dinner. We were close to other good restaurants.

tonystariha (Port Moody, Canada) 03/20/2020

Staff was very helpful and friendly. Enjoyed having the restaurant on the premises. The grounds were well maintained and tidy. The rooms and bathrooms however could use updating. Having only one elevator in operation resulted in long waits.

ChuckDallas (Dallas, Texas) 03/20/2020

Nice maintained property on the Kannapali Beach. Rooms have fully equipped kitchens and the property is certrally located for the Kannapali area. The staff is very personable and professional; we are repeat vacationers at the property.

Julie B 03/17/2020

Aston Maui Kaanapali Villas is like visiting old Maui, low key and laid back. There are many resorts around it that are much more amped, up like visiting Vegas, not for me. We’ve stay there twice and are already planning our next visit. Alhoa

VancouverLAMI (Vancouver, Canada) 03/15/2020

Every staff person we’ve come into contact with has been wonderful, friendly and helpful. This resort is tucked away a bit and the beach walk doesn’t go along the beach so it feels more private and secluded than some of the big resorts on Ka’anapali Beach. Clean and careful through the COVID-19 event. Would recommend highly.

Sean O (Seattle, Washington, United States) 03/14/2020

Gorgeous resort, great beach and nice pool. BUT, if you book a 1 bedroom suite, be prepared: it's not a one bedroom suite. The "bedroom" is an open loft above the living room. So if you have kids with you, you'll have no privacy.

delvon2020 (Honolulu, Hawaii) 03/30/2020

Room was selected online although there wasn't an online tour that could of assured what the room looked like before reserving . The room smelled like corn chips and some funky tangy spoiled dip. Had to freshen it up with some febreze and Giovanni Versace cologne oh yes yes! The playstation was an nice upgrade it needs an new controller left an good movie in there hopefully someone will enjoy it. The room and the entire hotel is overdue for renovations all over as well as updated amenities. Almost slipped and fell out of the tub, there is no made in rough surface mat that is needed to assure guests won't injure themselves trying to clean them selves up. The was alot of dust and debree everywhere as well as broken or disabled hangers that can cause major health problems and insurable risks to guests and employees. The windows where needing cleaning and didn't provide an good outlook or view to the ocean or city area. The carpet smelled very musty and a few stains where in there and it seemed contagious as well as an few insects flying around mating on anything they wanted to mate on. The bed was comfy although the sheets and covers smelled like tobacco products felt like I was dumped into an astray next to an filthy trash can. The microwave worked although it was handicapped in remembering how many seconds to heat up my eatable items and it smelled like melting plastic so I threw away my hot food and was forced to buy an tuna sandwich from the convenience store right under my room. The convenience store looked okay from the outside although inside it smelled like there was an power outage, the floors need sweeping and mopping and products properly placed on the shelves instead of the floor that was kinda unsanitary to the fullest degree. Some of the products was out of date and warm when they should of been cold dripping wet. The elevator seemed okay although it was faulty and felt like an amusement park ride with out the seat belt. The roof needs pro sealing.!

sdchickie (USA) 03/26/2020

Stayed at the Pagoda hotel last night, this place should be ashamed charging $100 a night. It is more like a $50 a night hotel.The website pictures must have been taken with a Snapchat filter because the hotel looks kinda like the pictures, only worse. Hallway and rooms smell musty. Not sure what was going on with the smoke detector, but there was a washcloth over it. The bathroom door was so dirty on both sides. There isn't a chain lock on the front door, and I just didn't feel very safe here. The area isn't the best area either, but it is close to the Walmart. The only reason I gave it 2 stars is because they offer free movie rentals at the vending machine and have a PlayStation 3 in the room. They are also next door to a cool restaurant that has tons of Koi fish. The lady at the front desk gave us food for the fish. There is a mini fridge, microwave, and toaster in the room. We won't be coming back here.

makafrogfreddy (Kauai, Hawaii) 03/15/2020

From head to toe this property is terrific. Great Pagoda experience... "Reviews must be 200 characters (minimum)" are you all kidding"? If I used that many characters it would be in a derogatory review...

Wayne M (Pago Pago, American Samoa) 03/05/2020

My wife & I arrived for a week's stay but am now required to stay a month after a pending operation next week....my wife leaves today without me. Debbie cheerfully confirmed my room via phone and Carlos' beaming smile awaited us and check-in was a breeze. We had breakfast & was welcomed by Tori's & Esa's aloha & Anna's great coffee! We had a problem with our phone and Leilani (our new friend) cheerfully got it replaced. We invited friend's for the Seafood Buffet & we all thoroughly gorged and enjoyed the fantastic food....unbeatable deal and well worth it! Shopping is handy we strolled to Walmart a couple times to buy necessities but there is also a small fully-stocked shop in Pagoda's lobby for drinks, sandwiches, snacks, soap, etc.. I end here after a week and will review the rest of my stay after my operation next week.

Gpbnyc 03/04/2020

Pagoda hotel location is fabulous. It’s walking distance to everything. Aka Moana center beach Waikiki Downtown. salt area. The rooms are rundown. The carpets and decades old and years of dust on the sprinklers and fire alarms. The ceiling looks like starting of mold. Ugh.

Harrod123 (Kansas City, Missouri) 03/19/2020

We stayed here after a week in myrtle beach and oh my goodness! This place is amazing! Jessica at the front desk was smiling and welcoming as soon as we walked in. We had a beautiful room with so much to do on property! i wish we would have stayed here the full 2 weeks!

111Glennl (Woonsocket, Rhode Island) 03/19/2020

Recent stay at Fountains was enjoyable. Check In was easy. Good location, nice property with a heated pool and hot tub. $21.57 a day for a resort fee is very steep considering the pool area is all they offer on site. Large 4 bedroom townhouse was very nice. Cleanliness of dining and living room carpets were the biggest negative for us. No way it was vacuumed prior to our arrival. Leftover food and long blonde hairs all over the carpets. Exterior of stainless steel appliances should have been cleaned. Bathrooms and bedrooms were all cleaned satisfactory. My wife vacuumed the dining and living room carpets. We could not find the remote for the provided DVD player. We requested a replacement at the front desk, but one was never delivered. Outside of the initial dirtiness of the carpets, our stay was very enjoyable. We would probably return next year

Chris H (Litchfield, Connecticut) 03/01/2020

We made plans to go to Orlando for a golf getaway. Great location within minutes to champions gate. Easy to make plans and head down from Connecticut. We arrived early to see where we were staying. Front desk clerk had our cell phone and would call us when room ready. A 4 PM check-in turned out to be 8:30 PM due to a very dirty condo left by previous renters. The kitchen floor and entry way were filthy along with the carpet to the upstairs. The handle was torn off a kitchen cabinet door. There was a nail tak in the bedroom closet sticking out. There were only six towels for 4 adults for 4 nights. There were no plastic trash bags to put your garbage out. We still enjoyed our stay. This unit could use some attention in the near future.

Trip767675 12/11/2019

I rented this townhouse because my daughters cheer team picked this location. I arrived at 1:30am for check in, super quick check in. I get to my unit, immediately 2 roaches walking on the kitchen floor, the rugs are beyond dirty and stained, the patio slider is missing about 10 blinds, upstairs one of the bedrooms smells like corn chips, stains all over the carpets and walls, floors are all slippery with my sneakers on mind you, hallway and bathroom lights do not work at all, I had to use the flash light on my phone to go to the bathroom. Absolutely not worth the money they charge, I’ve seen better at local hotels. Not sure why they charge such a big cleaning fee, they definitely are not cleaning well at all. Highly disappointed and will be seeking a refund in the morning when they open.

sharonsU5899US 10/30/2019

This was an interesting find, for sure. Once we were checked in, we went to the unit and went upstairs to check out the bedrooms. The master bedroom bed looked like someone had been sitting on it, one of the pillows was not in place with the others, and my first thought was that someone else had been sleeping in the unit. It made me very uncomfortable. We immediately flagged down a maintenance person who said that the entire unit was indeed ours and that no one else was renting it with us. The unit has a great kitchen but some of the floors looked like they were not cleaned properly. Also, the entire place was extremely sparsely appointed. No lamps in the living room, rug under coffee table looked unclean, no windows in this unit, except for a window in the bedrooms, felt like a cave. It served our purpose but I would not rent here again.

Peter G (Whitby, Canada) 03/30/2020

Be very carefull. Checked in for a 28 day through a tour operator and travel agency. Was told by both parties there were no additional charges. When checking in at front desk told me they needed a copy/swipe of a charge card as a security/damage deposit of around $250. This resort ended up charging me $676 US dollars as a resort fee. They will not return my money. Need it now that not working due to virus closures. The tour operator and the travel agency will not help. ..... and the place is not very clean. Door to suite wouldnt lock properly. The screen door to the patio wouldn't lock at all.

Jill L (LOUISVILLE, United States) 03/15/2020

Wonderfull place. Relaxing, picturesque. Convenient. Lots of open space. Plenty of parking. Feel safe. Accommodates large groups easily. Have enjoyed staying here with a softball team for 2 years. I haven't heard of any complaints from the whole group!

GusK1404 (Buenos Aires, Argentina) 03/04/2020

Love to return to Tuscana every year with my family. This is our 8th time at the resort. We re always satisfied when we start there. Great apartments, fully equipped, washing and drying machines, dishwasher and many details for making your stay comfortable. You don't have cleaning service nor breakfast, because they are apartments. The resort is placed some miles from Disney Parks and a bit far from Universal. This is very convenient because it is a quiet place. The place where this resort is exactly located is called is Champions Gate in Davenport. Some years ago there was nothing there save a Publix, Mc Donalds, a Walgreens and a 7 Eleven, but now you have lot of shops. The resort has a very nice swimming pool and a nice bar for ordering any kind of meals. My family and I love Tuscana, it is a great place, it won't disappoint to anybody who chooses this place. We have been doing this since 2012, even before this resort belongs to Aston. If you chose it, be confident that you will not make a mistake. You are going to love it.

curtip55 (Fredericton, Canada) 03/04/2020

We recently stayed at this resort with another couple the second week in Feb. I had found the resort on line and after looking at pictures and reading reviews decided to book for a week . The location is great - a 10 minute walk to several restaurants ( ate at the Miler Ale House - so good ) and to a grocery store . The pool is very nice with lots of chairs available and a very nice setting ( heated pool ) We were in building # 9 a bit off from the other buildings but only a 4-5 minute walk to the pool. . There was coffee in the lobby all day which was great , The unit was beautiful with lots of room, a good size balcony , great dining room table and full kitchen amenities. Good size bedrooms and large bathrooms with lots of hot water There is propane on site to use for barbecuing . I walk every morning and they have a great country road for me to follow as wall as the walk out to the restaurants The only issue I had was trying to get supplies which to me would be simple - Just have a checklist and make sure all units have adequate supplies of everything including dish detergent , dishtowels , Landry soap, toilet paper etc etc . The front desk was hit or miss for customer service - some friendly some staff not so much. - very surprised the Marriott would not be on top of this . We ran out of toilet paper and when I asked at the front desk they did not have any - it was always still waiting for our supplies to come in . Also the restaurant on site is close with no date to reopen . They also have a book exchange program. There was a mix up with the barbecue time but not a big deal. I would definitely stay there again and would recommend - perhaps bring some of your own supplies until this issue is resolved Overall very nice resort .

DonS1735 01/16/2020

We stayed for a week in unit 5208 and the only negative thing I can say is that the floors are thin. We heard every step the people made in the unit above us. Luckily we were so tired from our days of adventure (Disney, Universal, NASA) that we hardly noticed. The unit was clean and the staff were excellent. Could use a chin up bar in the gym though. The pool is top notch and location was perfect. No tolls required going to and from the parks. We would stay again.