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I had a nice 2 night stay in a studio type room. Didn't realize the bathroom would have a shower stall instead of a tub, but otherwise it was great. The wet bar was an unexpected but lovely amenity, as was the dinnerware and the energy saving features of the room.
unhelpful staff
sethcraven
didnt believe i had made a proper reservation through the airport. showed them a negative covid test and travel qr. where Lance my front desk attendant then went and spoke with his manager for a long time.
Not like the pictures
keshamcmillon77
(Raleigh, North Carolina)
Buyer beware hotel is really old, rooms are outdated and paint is peeling. Staff was decent but really didn’t help with things to do. The hotel restaurant is closed due to Covid-19 The pool also has weird “COVID” hours it closes at 3 which is the hottest point of the day.
Not the best
CEOHotelReviewer
(Philadelphia, Pennsylvania)
The palm trees fit the look of the hotel. But the inside could be better. I would maybe recommend staying here again but based on other reviews it would be less likely. And one more thing. I saw blood stains behind the hotel. What's going on back there??
Four nights here was enough
OutdoorAdventures_70
(Christchurch, New Zealand)
Dated basic hotel in need of a facelift. Expensive as well for a moderate room, everything is relatively close in Waikiki so location was ok. Staff were very helpful with all my requests. It was booked through a travel agent and was staying solo so I also had to pay a single supplement which made the price expensive considering the facilities. Breakfast was included i tried it one didn't bother the other three mornings you can read into that.
The location of this hotel is amazing. It is a 10 minute walk from Waikiki Beach and a 2 minute walk to the Royal Hawaiian Center. Although it may not be the most luxurious place to stay, it was a very comfortable place to stay. The staff was great. Only thing that wasn't so great was the parking. They have a limited amount of spots but did offer parking at the garage across the street but that garage is just too small. Ended up scratching our rental from how tight the garage is, thankfully we did get insurance.
Great place to stsy
suehT1642GP
(Temple, Texas)
We just spent 3 days at Aqua Oasis and had a great stay. It was centrally located and only 1 block from bus stop. The breakfast was good and the service was great. Clifton Gunderson the guest services manager was great and so helpful. Would highly recommend this hotel.
Sue Hamby,PhD
Travel Writer
Another great visit
mikster808
This has been another great visit for me. Never fails. Always the best service and a friendly staff. I’m a frequent visitor and the service is so consistent. I’d like to thank Eveline Shiroma and her staff as well as the valet staff for doing a great job during these very trying times. See you guys again in May. Aloha
Worst experience of my life. Negative 5 stars.
anthonybE6840ZI
The manager is the single worst person I have ever met in my life. Every person on the staff act like lifeless robots. They are the most awful people I have ever met.
They called police and had me arrested for violating quarantine because I parked where they told me because their valet wouldn't park my car. The entire staff knew I had a negative COVID test and I was leaving in a day. They could’ve given me a warning but sent me to jail instead. You people are disgusting.
If you want the worst vacation of your entire life stay here.
And to respond to you, staff didn’t answer the front desk phone. I had to leave my room just to talk to the front desk. You are lucky I don’t sue.
Any decent human being would have given me a warning before having me arrested. However the staff at this hotel are not normal. They do not have emotion. They send guests to jail when they are innocent.
I would not come back if you paid me don’t make me laugh.
Friendly/excellent customer service
kellybokin128
(Aiea)
Excellent service. You will be treated like family, very convenient and close to almost everything, shopping center, 5 mins walk to the beach. Valet parking and restaurant in property and right across the hotel.
The rooms were lovely and quite spacious and the view was worth every penny. not to mention the location was great I was within walking distance of so much. I’ll definitely be back again and again, it was a really great hotel.
Hawaii 2021
Ashontae97
I’m a pretty simple person, we just wanted to make sure my son had a good birthday, the room was located in a tourist area, so great if you plan on shopping around! Beaches within walking distance, restaurants as well. Very accommodating staff, any and all issues were resolved in a timely manner!
11th Anniversary on Oahu
pattig55
Pros: Comfortable bed, clean room, nice and helpful employees, IHOP attached, discount with room key. Walk to beach, shopping etc. Again, the employees were very helpful.
Cons: Pool closed for maintenance and no options offered until I complained, they offered us to move to another hotel. since pool was closed, grill was unavailable, deck was closed. Slow elevators. Traffic noise and outside noise loud, but when tired it is easy to ignore. if booking a balcony, make sure you say a sitting balcony so you can sit outside if desired. other balcony too small to sit on.
Great location and prices
fancistatravels
Stayed here recently for a few weeks and enjoyed my stay. The location is centrally located to many restaurants and shops and only blocks away from the beach. The staff was also super helpful during my stay. And overall you can't beat the great pricing! I recommend checking them out!
Great customer service, great prices, great room, cleanliness and perfect location.
Irinabeba
We had an amazing time and experience. The ladies and the guy at the front desk were so helpful, great customer service and very nice. Thank you for everything. Hawaii Aloha!!!! We will go back
Mahalo
The property needs some upgrading work. The A/C in our room 2319 was cranking so loud at night that we cannot sleep. We requested to be moved to another room, and we were given room 4318. This room's A/C is not as loud as the one in room 2319, but it is leaking water from the condenser in the patio that I almost slipped. The water also sipped through the carpet, but I found out about it when we are about to check-out already. The bathroom exhaust fan in this room is cranking loud like a steam boat and can really be a nuisance. Thankfully, it is turned off when not in use - unlike the A/C that has to be turned on all day long. Staff are friendly.
I’d go there again
shiritandeliu
(East Brunswick, New Jersey)
Visited in march 2021 with my husband and 2 kids.
Pros:
- Walk in distance to Waikiki beach
- Price
- Has a small refrigerator, coffee machine and stove.
- Lobby personal were always helpful and kind. We switched towels with ease, asked to get something printed and it was no issue, got advice on surrounding areas.
- There is a laundry room! Not that I want to do laundry on my vaca, but I used it and was very happy to go on the next island with a suitcase full of clean clothes.
- Pool and hot tub was nice, didnt expect to use it, but we did.
Cons:
-Parking cost (35 a day) and the person there always seemed annoyed.
- There were only 3 chairs total in the room. One inside, and two on the porch. So the 4 of us we couldn’t sit together on the porch as we thought we will after a long flight.
- Washing dishes is done in the bathroom small sink. They give dish soap but no sponge.
-No cleaning service is fine by me with COVID restrictions, but they should at least provide a broom given people are likely to bring in sand.
-bed wasn’t so comfy, but I didn’t expect much either.
Good for the price!
901debram
(Pilot Point, Texas)
It’s in need of some updates and not as clean as it could’ve been but for the price it was pretty good. The security is better than most and the pool area has been updated with nice grills to cook out on. There is also a laundry room so you can bring less clothes with you. Lots of amenities for the price and a friendly staff.
$35 for parking everyday
Ann-Marie W
(Honolulu)
This was Horrible. $35 for parking everyday, I found roaches in my room and security was also rude. Me personally I wouldn’t stay here again. I would’ve gotten a much better deal somewhere else. Such a shame.
Great experience in Waikiki
neverclutch
This was a great one bedroom place, with plenty of amenities. Enjoyed it being so close to all the stores and restaurants. The pool and hot tub were also a great place to take a break. Overall great stay, and welcome to the island.
We stayed here April 22nd - April 30th and had a wonderful stay. We rented our condo through the owner directly through Airbnb and this seems to be the best way for this resort. This way you know which unit you will have for your stay. The condo was very clean and had everything we needed. We especially enjoyed our oceanfront patio. The grounds were kept up beautifully and the pool areas were all nice. The only thing I wish is that there were umbrellas by the pool. We could not sit out long due to the direct sunlight. The resort is next door to an ABC store for snacks and anything you forgot to pack. Our favorite is the food truck park just a block away. Perfect place to get dinner and take back to the condo and watch the sunset. The staff was very friendly and check in was quick. Make sure to have all of the vaccine cards or COVID tests for every member of your group on hand when you check in. They will ask to see them to make sure everyone is free from having to quarantine.
Has gone down hill over the years. Would not recommend
TrailBlazer35232
We were there from 4/27-5/6 with family. Upon arrival my Aunt checked in and went to her condo and when she went in the WHOLE place was under construction. She couldn't stay there. They did NOTHING. She ended up staying on the sofa bed with other family. Our room was dirty E202 out of date. We have been coming here the past 15 years and in the beginning it was awesome. Now owners are not taking care of their condos and charging outrageous prices. Next trip none of us will be going back every again.
amazing
303pandas
(Albany, Oregon)
I can not say enough good things about our stay. They have 2 pools but only 1 was open due to Covid. When we arrived it was only open from 11-6:30 but shortly after it went to 9-9. the staff were incredible at making sure lounge chairs were sanitized between each person using them. they were right on it. In fact they have to be the hardest working resort staff I have ever seen. they work together like a great team. to get the pool area ready everyday. WiFi covers the entire grounds. I worked out everyday by the seawall. my kids did there school work in our room. We rented directly from the owner. The unit was incredible. If you needed something they had it. Spent a lot of time sitting on the Lanai watching the view. speaking of the view. multiple times we were fortunate enough to see a pod of dolphins going by. Jumping and frolicking about. a couple turtle as well. All in all. this is a great place to stay.
Wonderful resort, perfect vacation
Escape56386434261
(Buckley, Washington)
We had the most amazing time at Papakea! After reading a couple of the other negative reviews, I admit I was worried, but I rented directly from an owner rather than thru a third party, and I was not disappointed. The unit was really pretty - nicely updated, fully equipped, and with beautiful views just 50 feet from the water. I spent soooo many hours just sitting on the lanai watching the waves, and enjoyed an ocean lullaby that sang me to sleep every night. The first few days I was there, Hawaii was still requiring people wear masks outside even when they could socially distance, but once the state changed its policy, the resort did too. I completely understand why they had to follow the rules set by the state - but I was really happy once those rules were changed to make more sense! (I have to disagree with Culture 12330543661, who apparently hadn't read the Governor's proclamation that spelled out the state requirements about masking - up until mid-November, the rules were REALLY specific about masks being required in all condominium complex common areas, except when people were swimming or exercising strenuously. No exception for being distanced. Papakea was clearly following the state rules, and if she experienced something different, then I guess the other resorts weren't concerned about breaking the law.) I have to say that all the staff were really pleasant and helpful. I didn't use the pool, so I can't comment on what that experience was like; I do know that when I was there, the south pool was open 9:00 to 9:00 (the north pool was still closed, I guess because of the lack of guests?), but had just expanded the hours. My host was careful to be sure I understood all the rules and requirements when I booked - I really appreciated the care taken so that there were no surprises. I am sad that Culture's host or vacation rental company didn't take the care our host did! Anyway, my experience was so wonderful, I can't wait to go back.
Not exactly a vacation + false advertising. Felt like a prison with a lovely view.
Culture12330543661
(Portland, Oregon)
We came from Oregon & rented a 4th-floor room. First of all, the website said the pool was open 9:00 - 10:00, in actuality, it was only open 11:30 - 6:30 which is the worst UV hours of the day and there is no shade. Also, they advertise two pools, which is false, only one is open. When asked why this change they claimed due to COVID, which is ridiculous because it just condenses the daily use instead of spreading it out over the hours and two pools, so more people during the limited hours and space. We walked down to several neighboring hotels and EVERY SINGLE one except Papakea had a full day at the pool open.
They also don't follow Hawaii State or Aston policies about COVID in the first place, but after visiting neighboring hotels, all the surrounding hotels DO. Papakea wants you wearing a mask on the outside grounds even if you are alone. An employee told a mother of a toddler to put a mask on the child. First of all, toddlers/babies shouldn't wear a mask, second, she was thirty feet away from any human! Plus she was walking ALONE, with her toddler. Papakea's policies are illogical & not even state or hotel guidelines, they are their own illogical, draconian, unscientific virtue-signaling that makes the place feel like a prison with a pretty view. The worst part is we were not informed of the prison cell policies until we got there. Oregon is a little far to turn around & go home. Also, there was a water fountain below us that was incredibly noisy. You'd think they'd turn it off during quiet hours, but no, it's on all night. When I asked an employee if they could please turn it off at night so we could sleep, they told me NO because of COVID. What? COVID is their excuse for everything that is miserable here, there is no way turning off a loud fountain at night is a COVID risk.
While our family was visiting other hotels along the same strip we saw people laughing, having fun, using the pool late at night, and felt so jealous. We made a hard choice and changed our flight to stay on 3 more days at another hotel so we could at least have a bit of a vacation. We stayed at Ka'anapali Beach Club, which was a very positive experience! They followed COVID rules, but the ones that can actually keep you safe, plus they had hand sanitizer everywhere, which is great! They were so friendly and people walking the grounds alone were not harassed for not having their mask up. Kids & babies were not harassed. Everyone was great about social distancing and super friendly. The pool was open and even its slide was open and running the full hours, which were even longer hours than the falsely advertised hours at the Papakea even if they had opened like the advertised! Plus, at the new hotel the only sound we heard at night was laughter and the ocean instead of a loud water machine.
The bottom line for us was our vacation at the Papakea felt very stressful, more like we survived it than enjoyed it, our second experience was beautiful and relaxing with the added benefit of feeling truly safer from COVID since the second hotel followed actual scientific rules and encouraged sanitation, social distancing instead of worthless authoritarian "virtue-signaling" which can not keep anyone safe from a virus. Glad we tagged on the extra three days so not a total waste of money, flight and vacation days
We actually visited in September of 2019. The hospitality was superb. Beautiful views. The manager Ronald has collected native artifacts and gives a “free of charge” history talk about the artifacts and the culture of Hawaii. History lovers will love learning about the local culture!
TERRIBLE!!
Nonya123456
Stayed in 511, dirty, outdated, and smelly. Upon arrival, kitchen counters were dirty, appliances sticky, hair all over bathroom as if not even swept, much less cleaned. Wondering if the “cleaning fee “ is simply an extra a pocketed fee. The font clerk was less than welcoming, and I was Charged another $290 at check in after “pre-paying”.... the total ended up being more expensive than our previous 4 nights at Aulani on Oahu (beautiful, clean beach front resort with amazing beach, wonderful service, and did I say clean??). Everything was outdated & dirty; not to mention the nasty sheets. I was itching to get home literally - as this was the last leg of our trip. Not the ending relaxation I had in mind. Eek!!
Saved our vacation
S4084BWsteved
(Federal Way, Washington)
We stayed at the Aston Poipu Kai and had a few challenges, rental car hit in parking lot and other things, the first 3 days of our 11 day vacation. My wife was ready to buy a ticket home. We told Takara Carreira about the issues we were having and she took care of everything. It was amazing. She made our vacation! The extra effort that she put in for us made this an amazing worry free trip. We will return because of the customer service we received and the accommodations. Thank you Takara!
Nice enough, but could use some updates
Janell L
My husband and I stayed Jan 9-16 2020. Overall, the place was nice, but could use a few updates. First of all, we were in room 112. We were promised an ocean view, but no such luck, couldnt even hear it. We were right by the pool and hot tub, but really wanted the ocean. The one thing inside our room that needs some help was the bath tub. It was disgusting! The water was almost knee high after being in the shower for about 3 minutes. Plus, it was dirty looking, for sure not something you would want to take a bath in, or put an infant in to bathe!! The other parts of the place were nice, clean and had everything you would need. The kitchen was well equipped with everything you would need, very good condition, including dishes, pots/pans, utensils, coffee pot, toaster, microwave ect. Fridge does not have an ice maker, but that didnt bother us. The other extremely frustrating thing was the hot tub. We had a few days of cooler weather so thought we would enjoy the hot tub. When we stuck our toes in, it was freezing cold!! Then we see a sign that said "we are not getting a new propane tank until the person who stole ours returns it." Now anyone with any common sense knows that thief has no intent of returning the propane tank so just get a new one! I felt it totally ridiculous that we as guests, had to pay the price of a freezing "hot" tub! So we couldn't see/hear the ocean, we could not use the hot tub, was soooooo not impressed with that!! It was located 1/2 block away from a fun restaurant/bar called Joe's something? They had super food and great service! We went there for breakfast, lunch and dinner over the time we were there. All the other places we ate at during our stay were fantastic as well! Food at the grocery store was super expensive, other than seafood. Shopped at Safeway to get some basics for our condo. The best part was the seafood! King crab, cooked and cleaned, was only $7 per pound! The size of the meat was equivalent to the size of a piece of string cheese! It was melt in your mouth excellent!! Shopping was great! After we bought a few things from local stores/shops, we had to make a Wal-mart run for a few forgotton items. We found the exact same things we had just bought, but for half the price, even the same company! They have a little tourist section that has all kinds of wooden bowls/plates/trays, lotions, soaps, chap stick, bags, jams and lots more. Flights were perfect, (Delta) long way from Wisconsin! Had a great time, and would recommend, but make sure to ask lots of questions about the rooms. Also, keep in mind, there is no daily maid service, but the washer and dryer were great! There was a small patio that we used daily, since we were on the first floor, our patio was covered by the second floor one. Our bedroom did have an AC unit that we did use a few times, but not every day. ALOHA!!
quality has slipped
traveldudeTexas
(texas)
Condo was clean and comfortable; only real problem is that there is no A/C for any area except bedroom; there are times when my wife and I wanted to just relax with the TV in living area, but could not because by 5PM the room is too hot. 2. pool is not heated, we went for a swim at 8M and could not get in as it was cold.
The room was a little dated but spacious and had an amazing view. Close to restaurants and food places. Great location but the homeless people yelling at night was a little annoying but that’s not the fault of Aston.
24 Nights at Aston at the Executive Center
Warren A
If you're like me, and are not looking for the typical Waikiki hustle and bustle of tourists, this is a great option. Located in downtown Honolulu it's a short walk to several shops for essentials, with a full size drugstore at the base of the building (Longs). On site parking is reasonably priced for Oahu, and typical rooms come with a kitchenette, basic dishes, half fridge, etc.
DO NOT RESERVE A STAY UNTIL AFTER COVID ZERO CANCELLATION POLICY!
TiffnEd756
(Kinnelon, New Jersey)
We stayed there about 4 years ago because it was close to the airport after inter island flights and it was fine. I was raised on the Big Island and come home every year. This time I booked again for the same reason, coming in from Kauai and leaving the next day for the mainland and had no early flights to Oahu. I booked through Expedia because we needed a car also. We ordered 6 Covid tests, arranged testing before we leave and flying direct flight front row of first class to keep as safe as possible. Well, They announced yesterday that Kauai was back on shut down. I just cancelled our entire 8 day trip, too many shut downs, of which I totally understand, I don't want to bring it to my beautiful home.
They would not refund the nights stay, I understand hotel policy, however, I would expect some type of exceptions be made under these circumstances. Every other hotel, air, excursions, rental vehicles were able to be cancelled except this one hotel. Absolutely ridiculous especially given the need for tourism dollars in Hawaii. Sad.
Great Location for Downtown
TweedleDeee
(Huntsville, Alabama)
If you are working in the downtown area it is greatly located. The lobby area is nice along with nice views from the upper floors. There is also a good number of shopping and eating options in the area, and even within a very easy walk to McD's and Walmart.
Parking is available but is a bit of a pain to access as you have to change elevators to access floors 3-9 which is the parking areas. It is also can get quite costly at about $20 a day.
Now the bad, the Apt we stayed in was decently clean, had a decent bed, but the rest of the furniture and accommodations were cheap. Even the kitchen utensils, silverware, and cookware were pathetic. Since I have now found out these are condo units and owned by individuals, I guess it makes sense that some are better than others. This room wasn't terrible but it could definitely use some upgrades.
This is downtown, so after about 6 pm all the business people are gone and all that is left is the homeless and they are EVERYWHERE. Not the fault of the hotel but Oahu has a serious homeless problem and it shows, in this area, at night.
Staff member NIZ is awesome
mosesf2015
I checked in on Friday 6 March around 2pm. My room wasn't ready but front desk found 3608 available so I assigned this one. When I walked in it smelled like cigarettes had been smoked in it but more importantly, I was amazed at the size of this room. I was greeted with a fully kitted out kitchen (except an oven) that could fit three people easily. After this was a huge lounge, great carpet, leather lounge suite, decent size HD 40" or more TV with cable, and seating for at least five people. Probably more given the space it commanded. A slide door separates it from the master bedroom (that's how I would describe it), including another TV screen, office desk and this room was also huge. It also has a washer and dryer and ample wardrobe space. I think the ensuite needs an upgrade especially the bathtub, the tv in the master room doesn't work, and the internet too.
I called front desk and spoke with Niz. We both tried trouble shooting looking at the equipment but that wasn't the problem. Niz called the internet provider and they couldn't find what the problem was. I couldn't log in to internet and I had two university guest lectures to give in: 12-3pm and 6-8pm. It wasn't until 1am in the morning when Niz rescued me and put me in 3805 so I can get an internet connection. Wow! This room was awesome. It was certainly an upgrade. It was immaculate and a step up from 3608.
Niz has been at the Aston for a decade or more and an able supervisor. She went all out to make sure my stay was comfortable so I would like to commend Niz.
Beware Hidden fees ! Booked online 3 nights for $203/ night then got hot with $229 in fees at check in.
149RobM
(Charlotte, North Carolina)
No daily cleaning service but a $125 cleaning fee will be charged, $39 damage waiver, reservation fee 29 plus taxes on all these fees totaled $229! No lobby, no restaurant, no bar, no ice machines, no room service, no beach chairs, charge for beach towels, window A/C will not break 75 degrees if run 24/7, tiny pool, room looks like a cheap Daytona Beach Motel from the 80’s.. wore out wicker furniture with pastel colors. Very musty smelling, wore out carpet. This property is barely a 2-star Motel...not a Hotel. Was a little worried when there were 2 exterminator trucks parked in the loading zone.
Not very clean
Katrina C
The room and bathroom were not clean. You could tell that frequently touched surfaces, like the sliding glass door, hadn't been cleaned. This was surprising considering they were promoting their "next level clean" during the pandemic. I wished we had stayed at one of the resorts where we probably would have gotten more value for our money.
My Maui Trip
AOAJ007
(Howell, New Jersey)
Maui was amazing, my room was ok, I didn’t like the set up personally. However the grounds were beautiful and I spent most of my time outside enjoying the beautiful weather. The parking lot was hard to maneuver and very close together. I wished I had rented a smaller car. I would have liked a sitting area in the room besides the one chair at the desk. That being said I was encouraged to spend all or most of my time outside the room which was amazing. I would visit again with all that being said.
Ugh!
samM5815ZU
(Koloa, Hawaii)
Couldn't find my reservation. Mainland answering service was awful. Finally got help from local security and into my room after an hour wait, only to spend the next three days arguing about room charges. Was a mess. Local staff finally got it worked out. Will never stay again.
Room G504
Judy S
(Napa Valley, California)
Best trip ever. Room assignment was great (g504). Fresh air wonderful (open the sliders). Walked to beach every day. Kihei is great. No high rise hotels, mostly condos. Great location to walk to breakfast and dinner.
The only complaint I have is the room itself, the room was very old, run down & had a bad smell coming from the bedroom, but I’ve stayed here before & had a much nicer room. Location is perfect for the price, with just a few blocks from the beach can’t beat it!
Great location, terrible space
pl21585
(Livermore, California)
The only advantage this hotel has is the location. The rooms and building are very outdated. The beds were very uncomfortable and old. The elevators consistently had issues. The interior hallways were in very poor shape. The door lock would stick. It wasn't worth the money saved. Skip it if you can.
Affordable condo close to Waikiki beach
Stephanie M
(Maple Valley, United States)
This condo was only a 3-5 minute walk from the beach and 1/2 the cost of beachfront hotels. Was easily walkable to International Marketplace and restaurants too. All staff encountered were friendly. The building and the rooms are old and outdated but that is not a big deal to me. Everything worked and was clean. The lanai was small but worked for two people (would not have worked well for more than that). There was a small view of the ocean and the mountains. The walls are thin but there weren't many people on my floor due to Covid so wasn't a big deal. Traffic noise got louder as the week went on too. Occupancy definitely picked up by the time we left (close to Spring Break). Parking garage was fine. Lowest prices of any hotel around too! Most of the recreation deck was closed (I think for remodeling or repairs?) The grills are "pay to use" and you aren't supposed to bring down glass but everything in your unit is glass so not sure how that was supposed to work. Don't know if there are grill tools there or not. The pool was a decent size and the water felt good, not too cold. The hot tub was a little small but there are two so it worked out ok. Each tub fit 4 adults well with distancing but could hold 8 in normal times. No pool towels are provided so you have to take bath towels. Complementary movies and PlayStation games are available but we did not use either. The bed was comfortable but wobbled whenever anyone rolled over. AC unit is in the living area so if you close the bedroom door it got stuffy in there. Bathroom was small but again, with only two of us, was doable. Have to go through the bedroom to get to the bathroom. We have stayed at Aston properties before and have not been disappointed. I will take an older couch and carpet and a short walk to the beach to save on expenses. Everything worked, was clean and staff was friendly. I felt safe in the area walking by myself. That is what matters to me.
Vacation
babynala2002
(Honolulu)
It was a nice relaxing hotel!!! However the elevators took to long and there service wasn’t the greatest had to go down stairs to get my own shampoo and stuff and the security at the pool was very rude.
Misleading! Heavy construction until April 30, 2021
LumC99
My stay is from March 29 - April 4, 2021. Hence, I have just arrived, still here, and contemplating on going to another hotel. First, they do not tell you that their property is under construction until end of April, 2021. First day I arrived, there was no water for a few hours... not good when you just really wanna shower after a long plane ride. Next morning at 8am I was awaken by construction work, LOUD drilling on the walls that lasted for hours!!! Their room floors are soo dirty. Their hallways are filled with construction dust and dirt. For $200 per night, I can definitely find a better place. The one thing that upsets me most is, they don’t disclose that this property is under construction. Very misleading!
I love this location. While they did not offer room cleaning due the pandemic it was easy to get daily supplies. I would suggest that kitchens and bathrooms have some kind of cleaners though. I don’t mind taking windex to a mirror or glass table. When you stay 2 weeks it does get dusty.
Amazing Stay
ASchuss
(Troy, Ohio)
Beautiful property and amazing location on Kaanapali Beach. We rented a one bedroom and a a two bedroom and couldn't have been more happy. The view from the balcony was a beautiful mountains to ocean.
Really enjoyed our stay
brooks3201
Most everything was great. Would definitely come back. The welcome packet we received had coupons that expired a year ago in them that the restaurants wouldn’t accept, one of the elevators was out of service and it took a long time to get to our rooms sometimes and there was no housekeeping due to COVID, but none of those were too much of a hassle for us. The room and location were great.
Loved it! Small bed
WyesowlJulie
We loved our stay here. The room and kitchen were small in a studio but the bathroom was nice, walk in closet and lanai were lovely. It did have a couch and a dining table and desk. It was more than enough and we were babymooning so it was nice to be cozy. We had the top floor ocean view and it was just EPIC. The underground parking is limited at night but when we could get a spot, it was so convenient to just ride the elevator to the car and not have to walk. The property is also reasonably sized so the beach was a 3 minute walk from our room. It was much more like staying in someone’s apartment than a hotel. My only real complaint about the room was the queen sized Murphy bed. Squeaky and too small. One of us slept on the couch all three nights. Would definitely stay again but see if we could request a larger bed.
Greg & Bella’s Awesome Review of the Whaler.
gregkw17
(Fontana, California)
My GF and I stayed at this resort from 4/10/21 to 4/17/21. This resort is condominiums. We had a “ Premium Ocean View Suite” this room was fully equipped, complete kitchen, all utensils, pots, pans, cookware...etc. we had 1 bedroom 2 bathrooms, one had an awesome shower.
The view from the lani was great.
Parking is underground if available, we lucked out and were able to find a spot every time we came back from town. There is also an outdoor overflow parking area.
This resort is right next to Whalers Village, it has its own private pass through gate if you need to make a quick trip to an ABC store.
They have several different room types, prices vary.
We booked the entire stay through Costco Travel, we ended up with a much lower price than booking Flight, Hotel and Car rental on our own.
The Staff is friendly and they go out of their way to help if you have any issues or questions.
We will definitely be back.
Greg & Bella. Fontana, CA
I don’t know how to rate my experience because I have come here before and had a good one. The rooms were clean until the 3rd night where I had flying termites and wings all on my bed. I was switched to another room which had one on the wall and then the 3rd room that had one on the ceiling. This hotel was one of my fave on the island. I had to leave in the middle of the night and find somewhere to sleep. The manager was very apologetic and helpful refunding the two nights I didn’t stay and the resort fees... but it was such a traumatic experience with the bugs all over my bed I don’t know if I can return. I’m so sad.
Excellent Location
Patrick K
(Acworth, Georgia)
Excellent location from ocean view room... The place is a little old, but well kept and run by very nice people. You won't find a better view and for such a great value. Also, the Coconut Market across the street is very convenient for restaurants, shops, and groceries.
Perfect Location, Beautiful Grounds
Tracey N
(Morro Bay, California)
We stayed in an oceanfront room, but all of the rooms have beautiful views. The staff is kind and Sean, the night watchman is very diligent. There is a path right along the shore for morning walks. Restaurants and stores are right behind the hotel and the rooms have mini kitchens for breakfast and happy hour right on your patio/balcony. Overall a lovely atmosphere.
Kauai Islander on the Beach
mandefrith
(Green Cove Springs)
Great accommodations with easy access to the beach, perfectly located within walking distance to shops and restaurants.Central location for trips to north and south shores. Pricing and amenities were great, will come again !
Excellent place to stay
tmb7772018
(San Francisco, California)
Great hotel on the beach. Get a room with an ocean view. Very friendly and accommodating staff. Nice pool and hot tub. Right next to shops and restaurants. Great coffee at the market. Super yummy sushi spot, Bushido. Will definitely stay here again :)
Kitchen spotless, staff friendly, pools small but clean. Filthy ceiling fans and dirty floor in bedroom. Gym hours weak, and then would close earlier than posted. No blender for kitchen which was disappointing
Vacation
dmy418
This was our second time staying here. They were welcoming when checking in. Rey clean rooms with amenities. The only issue was with the female concierge She was friendly unfriendly and not helpful at all. The location was amazing
Room is nothing like pictures. Very outdated.
jennab70
(Redding, California)
The room looked nothing as advertised. The rooms were outdated and dirty. The dryer vent went through the bathroom ceiling and would fall to the ground. Because we booked through VRBO the resort did not help us al all. We also got food poisoning from the resort restaurant.
Will be back!!! Mahalo!
alicet541
(Sacramento )
Mattress is ready for a replacement and bathrooms are ready for an update. Paint, wall paper, caulking, etc. Room was not clean when we arrived. Food and crumbs were all over the place. But overall, everything was great!
Maui Aston kaanapali shores
sherrycU1295UD
(Long Beach, California)
Stayed here with my family may6-may12 very family oriented absolutely beautiful our room with very large two bedroom two bath kitchen beautiful across the street food places next store food trucks abc store I’m not sure why people write bad reviews but we had no problems it was absolutely beautiful a room with 256 on the second floor I love the place certainly will go back
We were assigned Unit 208 at Kona by the Sea. The unit was dilapidated and unkempt. The carpet was stained and needs replacement. The walls had peeling and stained paint. The door to washer/dryer was falling off. The sliding screen door is rusted and does not stay on the rails. The property itself is well kept and lovely but this unit is not. The location is ocean front and it is relaxing to listen to the waves on the lanai. Since the units are individually owned, the quality of the units can vary greatly it seems. I guess we were unlucky this time. I do not think this unit should be rented out until it meets a higher standard. I suggest that the units be inspected annually by the management team.
Amazing location unit 106 was awesome!
Patricia R
(Seattle, Washington)
It was a wonderful unit and the location is great. Unit 106 was perfect. Listening to the sound of the ocean and watching the sunsets from the lanai were great. This unit had all of the beach extras which was really great.the picture was taken from the unit. Thanks again for a great stay.
Location, Comfort, Well-Equipped, Nicely Furnished, a Trifle Dated, and a View
doctorbobster
(Gainesville, Florida)
In Kona for business for a couple of nights, the Aston Kona was was perfect. Read on for details.
With a coastal location, the AKbtS has a lot to offer if you are looking for a condo. My one bedroom/two bathroom had everything I needed. The kitchen was one of the best equipped kitchens I have ever seen in a condo. The balcony offered a solid ocean view. The furniture and fixtures were a mix of dated and updated. The stacked washer/dryer was a nice touch, as was the dishwasher. The parking is free and the WiFi solid.
You bet I'd return.
Good for families
Paige U
(Kailua, Hawaii)
We stayed in one of the 2 bedroom suites and overall it was pretty good. It definitely feels dated with dark brown shag carpet and the cabinets are worn where they have taken lots of use. It was a well furnished kitchen with a full sized fridge, microwave, toaster, and coffee pot. We didn’t cook so I didn’t notice if it had a stove/oven. The views out of the ocean view condos were stunning, and we kept our sliding doors open almost the entire time to take advantage of them!
The pool was nice with plenty of chairs and tables. The hot tub wasn’t working during our stay. The beach is not kid friendly as it is a very rocky shore break. There is a protected area where some people were swimming but we didn’t venture down to it.
The downside: the master bedroom and the living room are separated by sliding panels with slats in them. It allowed for no sound barrier between the 2 rooms, and with kids that get up early, it was literally like having the kitchen in your bedroom. We could clearly hear the coffee brewing from bed.
Overall, we would stay here again if the price is right.
Outstanding Service
tomhU1878AI
I would highly recommend this property. I had a challenge with my dates and the property was very accommodating and willing to help. I will definitely book with them again on my next visit to the island!
Mahalo!
Tom Herrmann
(Booked Thru AirBnB)
Aston Mahana lies directly on the beach. Many rooms will look as if you could leap from the lanai and into the ocean. We didn't utilize the pool, but it seemed a bit small in comparison to the other resorts. That being said, the views from the space really can't be beat.
Mahana stay
David D
(Denver, United States)
Nice condo at a reasonable price. Good views, ocean front, close to restaurants and stores. The beach was just a short walk to nice sand. It's was rocky in the water next to the condo but did have a. sand beach.
Construction non stop
SerenaLarson
(Riverside, California)
Awful loud jackhammering our entire stay at the front and back of the hotel room the entire duration of our stay. Nothing was disclosed/ they did not seem busy and yet they placed us right in the middle of construction.
Best Condos in Maui
mikemem2021
My wife and I travel throughout the years and have been retired since July 2013. Our favorite places to travel is Maui, staying at the Mahana and Cruising (in that order for sure). The people are so friendly and the units are so clean and well appointed. If there is anything we find we need they are always ready to help. We have told so many friends and family about your condos and many of them have booked stays there themselves. We will continue to visit the Mahana as long as our health allows us to travel. Thanks for allowing us to share our experience.
Anniversary
wilsonindtown
(Durango, Colorado)
Great place to stay with a absolutely amazing view of the ocean. Friendly staff and great location. Nice choices of food and groceries near by. The beach is great as well as the pool and hot tub. The one thing that could be improved is the bed which is way to firm. All in all highly recommended.
Great location, large rooms, beautiful views, would definitely stay there again. Children loved the pool. They loved the lanai. Grounds were well kept. Great staff. Washer and dryer in room made things easy.
Slice of Paradise
Tammyperk
(Seattle, Washington)
Maui Hill is Kihei’s best family-friendly and couples-friendly condos. We’ve stayed at this resort now 7 times since 2013 and keep coming back. The property is wonderful, relaxing, and comfortable – there is no place like it. The staff is customer-focused and welcoming to guests. The check-in and check-out process is easy.
I’ve also stayed in Wailea at Outrigger Palms at Wailea, Mana Kai Resort, and Days Inn and do not recommend those locations. There is no comparison to the tranquil vibe you get at Maui Hill. You won’t find the comfort, valued service anywhere else. There are no hidden fees such as cleanout, parking, resort fees like with other resorts. You can ask for additional beds, cribs, they don’t charge.
The atmosphere is warm and inviting. The landscaping is immaculate. There are gas BBQs all over the property. My husband loves to BBQ, and we enjoyed this feature. The lanai had plenty of room to relax and enjoy the beautiful views. The units are spacious and fully equipped. You receive grocery discounts with check-in (10% discount).
Each unit is different. Many are updated and different from the photos online. The kitchens are fully equipped. There was plenty of room. The master bedroom was huge and had its entrance to the lanai.
There was a patio/lanai (one for each bedroom and living room) which is very spacious in the units we’ve stayed in. We spent a lot on the lanai relaxing and enjoying the beautiful views. That’s my favorite part of the day is spending the morning looking at the gorgeous views and listening to the birds and ocean.
The master bedroom had high ceilings and a separate entrance to the lanai. The bed was very comfortable. In addition to a nice, fully equipped kitchen, gas BBQs are all over the property.
The pool is relaxing. The units have a washer and dryer unlike many condos in Maui. You can pack lighter and not worry about it, because the units are like home if you lived in a beautiful paradise.
There is easy access to nearby shops and restaurants, Kamaole Beach Parks, and golf courses. You are minutes from high-end shopping at Shops at Wailea, grocery stores, local shops.
The on-site amenities include a quiet swimming pool, golf putting green, tennis court, shuffleboard, and barbecue grills. It is near the beach, and you have a gorgeous beach walk to experience. It’s my favorite morning ritual after coffee and breakfast from the lanai.
The staff did an excellent job during COVID when we visited last month. The property is clean and safe. They checked our covid results upon check-in, and the cleaning staff comes in every day and does an excellent job with towels and cleaning. (This is something to consider when looking at other condo properties such as Outrigger, which does not clean every day and charges a clean-out fee.).
In addition to vacation, I would recommend this location for people who work remotely. The rooms are spacious, and the wifi is reliable.
Dennis Costa is the General Manager. He is like family now. He always welcomes us home! Dennis and the staff exceeded our expectations! The staff was so friendly, professional, customer-focused, and accommodating.
Maui Hill is situated on lush tropical landscaping in Kihei on Maui, just minutes from Wailea. Kihei is a delightful town with restaurant options, grocery stores, and beach parks. There is an excellent restaurant across the street from Maui Hill 5 Palms Restaurant in Mana Kai Resort (don’t stay there – you can enjoy the beach and restaurant and have a better resort, more room, and better customer service at the Maui Hill). You can walk over and catch the beautiful sunsets. The sunsets are also stunning from your lanai at Maui Hill if you get an Ocean View, which I strongly recommend!
This is the best secret on Maui. I almost don’t want to share how good it is, because it is my happy place!
A special place and a home away from home
Dreamplanting23
(New York City, New York)
This is our second stay at Aston Maui Hills and it was as comfortable, special and amazing as the first visit. The units are beautiful, spotless and staff are so welcoming. Wonderful amenities. There are such Beautiful views from every unit.
Superb
Mikeika68
(Sandy, Utah)
Great experience. Will definitely return. We arrived later in the evening and the staff were very welcoming. We had a large group and the Room we were given was close to the pool and the office as well as having a great view of the ocean.
Great Location
leechdj
(Placentia, California)
Great location. Rooms are a little outdated but still very nice and have all needed for your stay. No fitness center but has a pool, shuffle board, tennis and putting green. Staff is very friendly and helpful. Overall great stay and will be back for sure.
The condo itself was really nice- large open space with high ceilings, big kitchen, nice big patio/lanai. The kitchen has good utensils and new countertops. There were lots of towels. But the furniture was really worn out and old. The linen was scratchy and there was only one thin ugly blanket. I brought a beach blanket that I ended up using on the bed because the one provided was so poor.
Not what we expected
loritC5745UB
We stayed there thing it would be a nice place . Our room was nice enough bu the pool and surrounding area were so hot, you could not walk on stones surrounding the pool . Forget about going in the pool it was like a hot bath . I felt like we were a Floating Petri dish . We went in for less than 1 minute . Not sure what you can do to cool down maybe some umbrellas ??
Lovely property
Lucinda B
(Norton Shores, Michigan)
We enjoyed this property. We have stayed at other Ashton's and we're impressed by the grounds of this one as well. This one does not have the office on property so influenced the score a bit. The condo itself was nice but a little more dated then others I have stayed at. The bathtub/ shower has a huge step in and out with no grab bars. There is no cleaning service included in the stay without an additional cleaning fee. Towels are in abundance and cheerfully delivered. The dishwasher had something awful in the bottom that we reported. The Lanai was beautiful and beds clean and comfortable. It seemed like this unit hadn't been used for awhile as the plants and end tables were dusty and there were a few bugs (this is the tropics). The beds were comfortable. Over all the stay was great and I would stay at an Ashton again. All three of us enjoyed our stay here. We especially enjoyed our evening visits to the pool and hot tub. Very convenient location. Quiet property which suited our needs. Grills scattered throughout property for use. Gated community with a code for entry. A different code for pool and fitness center. I would stay again.
Stay away
aarstadj
(Seattle, Washington)
When we arrived it was clear the unit had not been cleaned. My daughter ended up getting lice from the bed, and was bit multiple times by something overnight. The floors were dirty and clearly not vacuumed. Showers weren’t cleaned. Hawaii was beautiful, but will definitely stay somewhere else next time.
Hawaii Vacation
Road370849
Waikoloa Shores located in an ideallic setting, swimming pool, hot tub, tennis court, work out room, close to shops, and A-Bay that is great for kayaking, sailing, and snorkeling. Property is immaculate and family friendly. Home away from home.
I highly recommend Aston Waikiki Beach Tower. During our 1 week stay, all the staff were so accommodating, friendly, helpful and welcoming. Mary at the front desk were so nice to upgrade our room with the ocean view, she made sure our stay is nice and comfortable. Our room was nice and clean, great place to stay with kids. They have everything we need with 2 bedroom, 2 baths, kitchen, dining table, living room and a beautiful ocean view. Great location, few steps to the beach and lots of restaurants near. Overall, our stay was great and stress free. We can’t wait to come back in July. Mahalo for the great service! My husband said he don’t think he can stay in a different hotel again.
😍😍😍😍
israelsambo3232
Thank you for ur service ilove your hotel, front desk to housekeeping to pool attendant, excellent service, i will bring my family again, mybe this comming december , also the view in our room so amazing
Waikiki beachfront condo
ldinh633
(Orange, California)
Overall good beachfront 2 br condo within walking distance to shops and restaurants. Fully equipped unit with great staff. Only negative is only half of oceanfront was viewable due to large wall from another unit blocking view to the left.. Only view of ocean to the right of the unit.. Paid for an Oceanfront full view.. Also,, the sofa bed unsleepable with wires. Slept on the floor. Need new pillows. Stiff necks after waking. Otherwise convenient location and large unit.
Best Stay in Waikiki!
ccyu916
(Sacramento, California)
My family and I stayed 6 nights in a quiet, two-bedroom condo with a gorgeous oceanfront view and a large balcony. The condo was very clean and spacious, and we loved having a full kitchen and a washer/dryer. It felt like home! Service was exemplary by all staff; front desk was friendly and attentive, valet was always quick, and housekeeping was provided daily. We will definitely stay here again! Highly recommend!
Amazing hotel
Catrn148
The moment we checked in, the management was very efficient, friendly and even let us check-in early. We got upgraded to a penthouse since I am a nurse and they had frontline promotion the time I was looking for a hotel. Our room was not only clean but it was spectacular view from the 40th floor. Hotel had valet parking service throughout the day. Location is super along Kalakaua Ave-middle of the action. Property is in front of Kuhio Beach, next to Waikiki Beach. Lots of shopping all walking distance. Elevators very secure with room key card for access to hotel floors. I will never forget my stay here. Great management! Thanks for great memories.
This review is based on my recent multi-week stay at the Waikiki Circle Hotel. First, you can be sure of COVID safety at the hotel. They meticulously sanitize each room after it is vacated and keep it empty for at least a full day. Second, the balcony and its door are enhanced such that it seems the room is fully open to the beautiful view yet at the same time sliding shutters can be closed for privacy. Third, the staff (Chip, John, Kevin,...) are even more helpful than usual in finding alternate activities for venues closed due to virus restrictions.
As always, the Pacific Ocean is just across the street, available for swimming, surfing, catamaran, out-rigger canoe and other activities ( hotel towels supplied ). Restaurants, museums, the Royal Hawaiian Shopping Center and International Market Place are all within easy walking distance.
Having stayed there more than 40 times, I look forward to my next visit to home away from home. The Waikiki Circle Hotel has my strongest possible recommendation as a fantastic place to stay in Waikiki.
LEFT ME STRANDED!
TravellingGirl55
(Winston Salem, NC)
DO NOT BOOK!!
I booked this hotel March 3 for this week and prepaid for my stay!! I showed up on April 15th after flying for 13 hours at 9pm for them to tell me my reservation was for April 1-7. I pulled up my email to show them this was not true and I never would have booked that since I’ve had these flights since beginning of 2021.
They would not work with me directly and would only talk to my agent (3am at home) and said to book a new reservation. After back and forth we went to do it since I had no choice and they said they were sold out and I couldn’t stay there!!
I suspect they cancelled my reservation since the price was now triple!
Luckily the doubletree by Hilton saved the day but I had to shell out $600 more this week and now have to fight to get the money back from this hotel since I was “a no show” that was THEIR ERROR!
VIEW!!! Great Location, and Value
Mike F
(Peekskill, New York)
This is an older and small hotel in the greatest possible location. It is directly across the street from the wall enclosed swimming area at Waikiki beach. The location is what makes this hotel an unbelieveable value. It is at least 30% cheaper (at least in non-covid times) than any other hotel on the beach. That said, this hotel is older and very small. But if you know this going in, it is FANTASTIC. First, the rooms are tiny. The two double beds barely fit. But when yo get to the balcony (lanai) you realize it was all worth it. I paid for the top delux level, which is one of the three rooms directly facing the front of the hotel (it is a round building). My room looked directly athteh beach. I was on teh 13th floor, with a view to love. Every morning I woke to the birds in the incredible banyan tree across the street and surfers catching waves before their days start. Like all hotels in resort locations, they charge a resort fee so they do not have to share all their rate with hotel and travel sites. As long as you know this going in and factor it into the rate, you should be fine as it is still the best deal on the beach. Just be aware of it as it is clear as can be on their site and on hotels . com. You do not get any perks for the resort fee other than use of beach towels and dvd movie rentals for free. The location is right near everything. The breakfast joint in front, Eggs and things, is AMAZING and you get 10% off for being a hotel guest. People line up 30 minutes before it opens, so if you want to get in, be there at least 20 minutes early or you will not get in, its a small place. The staff was great to us, very friendly and helpful with recommendations. OVerall a trully great experience. Its small, a little bit old, but a great place with teh best value.
Best location, Great Service!
Daimelynn D
(Hilo, Hawaii)
You can't beat the location! In the heart of Waikiki directly across the big blue ocean and walking distance to everywhere in Waikiki. Great customer service. Only thing to be aware, there is VERY limited parking which is only available 1st come 1st serve, so that may be a challenge if it fills up. Outside of that, wonderful lil gem! We'll definitely be back again!
Juniors Stay
knownasvince
(Phoenix)
Whenever I visit Honolulu, I always make sure to book myself at this hotel. It’s in the heart of Waikiki, across the street from breathtaking ocean views, And I friendly staff that is very attentive. Great hotel to stay at!
Gym scheduling was limited and inconvenient.
The parking lot attendant for the adjacent parking structure was extremely rude. Overall experience was negative because of this attendant named Pua who was consistently rude and demanding parking tickets that I couldn’t provide because the machine was not working and taped over.
Aston Waikiki Sunset as Kama'aina
makakiani
Everything was excellent, ran into some issues with pool security, regardless stay was AMAZING. Front desk showed excellent customer service for my entire ohana and rooms were beyond our expectations!
They make you feel like OHAHA/FAMILY
dsalice2021
(San Diego, California)
This hotel was great! The staff was super friendly from the first time I called to the minute I checked out. They were very detailed about all the Covid restrictions but they made everything work. The pool is still open (with reservations), the elevators are able to occupy 4 people but there are 5 elevators so no need to ever wait for one....they give you plenty of towels and are always willing and able to give you new ones. Even though house keeping wasn't on a "normal" schedule they offered you whatever you needed in abundance, coffee, shampoo, soap...
The staff is EXTREMELY friendly. Anytime I asked them a question they took their time to answer me, as well as always asked me if I had any other question or needed directions. They were polite and spoke very clearly, which I appreciated.
The view from my room was amazing! Both sunrise and sunset were absolutely beautiful! The beach is literally ONE block away! I went swimming at the beach everyday, and swam in the pool 4 out of my 5 days there! The only reason I didn't swim was because I went to the other side of the island and swam at another beach!
Overall my stay was excellent! I appreciated the Hawaiian hospitality and the aloha spirit of the staff. Penny and Kim at the front desk are amazing and I appreciate the time they spent talking to me ;)
Mahalo for a great stay ...Alohaaaaaaa
Staycation away from home
Kingsleeboy
(Aiea)
As always, such welcoming staff members during our stay here. We are locals here on Oahu, but we like to take a getaway, staycation trip every now and then. With COVID still going on, the staff members do a great job and going that extra mile to make you feel safe during your stay.
Wait a few years for repairs
dcrick
(Toronto, Canada)
My husband and I stayed here for the winter last year, and really enjoyed the location, our view of Diamond Head, having two bedrooms, a kitchen and parking. We liked it so much we booked our return trip before we left to head home for the summer. We were aware some plumbing and air conditioning work was to begin in the spring, and last throughout the summer. The hotel/condo association decided not to do the work during covid, despite the hotel being shut down, and very few residents in the building. 10 days into our 6 month stay, November 10th, we get notice that there was a “catastrophic plumbing failure” and we would not have use of our kitchen sink. One week later and 2 additional days of no water at all (which also means no AC) we were informed that it wouldn’t be fixed until mid-January. We did place a call with the condo manager, Craig, to try to understand what was happening, and he was very rude and dismissive of our circumstances, and not willing to work with us to perhaps move to another condo in the building, etc. Note that this is only at one end of the building. BUT the whole building will need to be repaired at some point.
Best to wait a few years for all the repairs to be completed and come back, otherwise you’ll have to put up with constant disruption due to repairs.
First of all...this is not a resort nor hotel. Huge disappointment. Our 3 bedroom 802 villa was fithy...Gross and disgusting. The kitchen sink has some kind of gross mold growing around the edges. So out dated, the coffe maker was straight out of the 80s. The glass dining room table had finger prints covering it, like it wasn't even cleaned for our arrival. The out door furniture was so old and weather you couldnt sit in the chairs without getting a splinter. All the baseboards have a thick layer of dust. Windows, glass doors dirty. Our upstairs shower was leaking down a vent into the half bath downstairs. The beds in each room were the most uncomfortable and wrapped in some kind a plastic coving the matress. The grounds are beautiful, but of course it's Hawaii. I can't understand after staying here why it's a 4 star..
Not impressed
Rob7039
I’m not 100% sure the staff assigned us to the correct
Room. There was a baby crib in the room when we checked in . The next day the staff called to see if they could go in the room to get it to which I said use, They them called three more times and emailed twice! This isn’t how I wanted to spend my first day of vacation.
They were not very generous with supplies either- I think there was one extra roll of toilet paper and one extra
garbage bag. The sofa bed was old and in pretty bad condition. We ended up purchasing an air mattress because there was no way anyone was going to get any sleep on that thing.And i was really unimpressed when we got locked a few days before we were due to check out. .The door code had got changed without notifying us. I wondered what would have happened if we had come back to the unit after office hours?
Not impressed anyway- wouldn’t recommend.
Quiet and beautiful
maicoman1
(Waikoloa, Hawaii)
I have been to the Big Island many many time and Colony Villas is the best place we have ever staye 2 pools and nice excersise facilities, and a very nice tennis court to boot. I would come here again without hesitation. Also felt very secure and safe
The Big Island 2019
Lucretia L
Property was beautiful as was the 3 bedroom villa we stayed in.....couldn't have asked for a better location. Home was well appointed and we did not lack for anything! Centrally located for all of our activities and with a pool and restaurant on property you really didn't need to leave if you didn't want too.
Poorly Managed
Hugemaniac1
(San Jose, CA)
These are lovely Villa style units which have fallen upon disrepair. We stayed in Unit 801 which has a great floor plan and nicely furnished. The unit though is showing signs of aging which was apparent in broken blinds lading to the patio. The management company is doing a very poor job: on check in we were missing all sorts of items such as kitchen dish soap, no sponge, a single trah bag, no soap for the dishwasher, a single partial roll of toilet paper in the bathroom among other issues. The blender smelled as if something died inside of it. On the positive side, the sleep experience was good, quiet with good bedding. The fairway views are quite lovely and the grounds are well maintained. These units have great potential but are suffering as the result of management which seems a bit indifferent.
Even if this hotel is not 5 star, is good for a short stay, with a good location, just a few steps from the beach, and friendly attention from employees. The service on the rooms is good and friendly. Average hotel.
Excellent service!
mabzm4vic
(Honolulu)
The room and service was excellent! The location was perfect for our staycation. There are many eateries nearby. The coin laundry was convenient. The staff were courteous and friendly. Thank you very much!
This hotel is very affordable !
boyboybabybun
The staff was friendly and accommodating. The price is absolutely right. The upgrades are good, too. I'm not sure when the hotel was last refurbished, but I love what the hotel looks like now ! I came for a peaceful and rejuvenating stay, and that is exactly what I got at Ewa Hotel this year. Thank you Ewa Hotel !
N/A
rcbuenavista2021
(Kapolei, Hawaii)
Good for quanatee. Due the virus was a lot of restriction so, couldn't rate the ammity. Overall stay for the 10 days was good. We're able to delivery food and personal items to family member. Evan and the front desk clerks was very helpful and patient.
Older hotel, over priced, amazing staff
akoni001
(Honolulu, Hawaii)
The hotel was decent And it’s definitely a “stayable” hotel, but it is an older hotel the lobby looks renovated but, you can really tell it’s old once u enter the elevator hallways and rooms. The amenities, carpet and kitchenette are old. The hotel is overpriced in my opinion but I guess because of its prime location they feel like they can charge resort prices & there is no pool. They ask for a $200 deposit Which I thought was excessive for the quality. The staff was the best thing about the hotel really friendly and super helpful. I checked into my room easily. Only had one hiccup after settling into the room I went to shower and open the curtain and the shower was leaking and the tub was clogged and full of water & backup debris after calling the front desk they moved me to a new room. I will mention that I got a kamaaina (hawaii resident) deal so it costed less for me and I didn’t have to pay amenities fee and that was great this and the staff is the reason for the 3rd star otherwise I’d give it 2 stars.
We changed rooms because of filthy carpet disrupting our trip...No housekeeping for a 2 bedroom 2 bath and we had a 1 bedroom...for 5 days. .no cleaning supplies provided until we asked for it. No ice machine...was told we had to purchase ice...I stayed in a hotel during the pandemic and at least ice was brought to our room when we asked...no bellman after 530pm to assist with luggage or groceries...But the price was still the same.
Hi
wpauline14
It was alright for the very pricey room. For the money we payed the experience was average! Room was nice and location was very good. Not the crowd like downtown Waikiki but close enough for all the good restaurants. But overall we had a good time walking around the area.
Llikai Hotel & Luxury Suites
trinitytruman
(Oceanside, California)
Our stay was amazing! Super beautiful hotel and amazing staff! Made our stay amazing during covid and I will be coming back! Rooms were super clean and very nice. The valet service was super fast and always very helpful!
Staycation
daynahiga08
(Pearl City, Hawaii)
All workers there were KIND and attentive. Service was impeccable! View was AMAZING. Beautiful full kitchen with pot, pans, cups, plates, bowls and utensils!
The few days we had there was such an amazing staycation for my Ohana and I!
Nasty floors & old ripped furniture
bfdrob
(Boise, Idaho)
When we checked into the room we noticed the floors were dirty and a sticky substance of sorts was all over the bathroom floor. I had to hand clean the floors myself as during Covid they did not allow housekeeping in the room. The bathroom smelled like piss. The furniture looked beat up, the couch was ripped in a couple places. Stayed at the same hotel two years ago and the room was much better. For the price I recommend checking something else out.
Good mid-range option near Waikiki (and not far from Ala Moana) with great service/friendly staff, delicious cafe for breakfast, nice amenities (pool, gym), and a beautiful view from the balcony. Beds could be more comfortable (especially avoid sofa bed).
Not what you pay for
lmoran74
(Out Islands)
The hotel is located in a decent area however the hallways smell musty and moldy, the front desk staff is not friendly and when a problem with your accommodations is brought to their attention they do not even attempt to rectify the situation.
Wonderful Stay
shannonsharkey
(Perkinston, Mississippi)
Very clean and comfortable room. Our suite with the kitchen had everything we needed. Beds were very comfortable. Perfect for our family of 5. Very Friendly staff. Fast and friendly valet staff. About a 10 minute walk to the beach. Walking distance to shops and restaurants. Definitely would recommend!
Clean and quiet
Mike W
(San Diego, California)
We stayed here for a few nights.
The room is a basic room but did have a mini kitchen area with a sink, toaster oven and some dishes and some cooking utensils.
The room was clean and everything was functional.
I never heard any other guests unless I was sitting on the balcony. So either there was no one in rooms above or either side or the walls we well insulated.
Front desk staff was very friendly and competent.
Didn't need to use the valet service, but the gentlemen handling that area would greet us each time we returned to the lobby/hotel.
The room was a city view room which overlooked the neighboring convenience / gas station which isn't the best thing to look at but it was not an issue for noise. It actually was a bit interesting to sit and watch while other family members were getting ready in the room. You can easily go to the stairwell and get a great view towards the ocean. The beach is a short walk through the Fort DeRussy area.
I would definitely stay here again.
Great hotel
OmidA120
Great hotel for family and kids as they offer one bedroom suits with full kitchen. Great location and friendly staff. Very close to the beach and walking distance to lots of restaurants and grocery stores.
The beds are amazingly comfortable, the location is phenomenal, it was a perfect stay. Walking distance to Whaler's village and the best beach on the island is 10 steps away. Renting a car is a must. I will be back soon.
Memorable Experience
JaysenL_NJ
(Princeton, New Jersey)
Always a memorable experience. We stayed for 13 nights over easter 2021. The place was busy and covid protocols were in place but we had a wonderful time. It was like a little pocket of perfection. Safe and clean. Room service was not going on because of covid but ever few days we would get clean towels and linens/bathroom soaps/etc. If we needed anything else it would be dropped off. Given the pandemic the stay was magical as always.
Good experience
cedlund2021
This was our first stay here. Our first room was very nice, but lacked the ocean view we were expecting. We were moved to a very nice view room. The compromise for that was that we were farther away from the ocean. The cabana service on the beach was awesome! The pool was never too crowded. Overall good experience.
Our room was run down, looked well used. Will not go back.
brianasimbe
We had a large group of us come for a wedding. We stayed in many different rooms. We paid the same amount as everyone else and was very disappointed in the condition of our room. It looked run down, old appliances, walls had dirt on them, shower water made a mess in the whole bathroom, rug was dirty. We tried to change rooms and they told us we had one of there best rooms and didn’t allow us to change. Very disappointed!
Best kept Secret on Maui!
swainwright2021
(McMinnville, Oregon)
Such a pleasant and welcoming place to stay. The staff is all so friendly and we loved that we could always find a spot by the pool any time of the day. The Castaway Cafe was perfect for meals and drinks. Never had to leave the place if you didn't want too!!
check in was quick; location is excellent as close to shopping; rooms were clean; has good laundry room; staff was very poliite; bathroom was clean; beds were comfortable; television and internet service was good
Feedback
rhome85
My family and I enjoyed the pagoda that’s why my kids wants to come back over and over again we are coming back in two months from now and my kids wants to live there full time but we don’t have the money for it we living with my mother in-law for temporary in a one bedroom and have six people sharing a one bedroom at Hawaii public housing but see you guy’s in two months for the fourth time Aloha!!!
Must experience
436jaysonm
Very approachable and accommodating.
Front desk personnel named Janice has a pleasant attitude, approachable and she helped us booked our room with no hassle. 10 is my rate thought out the whole experienced.
dont book with them
jaysedillo
I had a horrible experience with this hotel. Very dirty. Did not look like the pictures. Not near the beach. Very seedy area. Dark and did not seem safe, especially for families. It is not worth saving the extra few dollars to stay here.
This hotel is awesome
boyboybabybun
Pre Covid, this hotel was a 10 star hotel ! When the pool closed and the restaurant as well, this hotel sadly lost its beset qualities. When the restaurant and pool reopens, this hotel will once again become the best and most loved and unique hotel in Honolulu. No hotel for the price will be able to compete with this hotel when the pool and restaurant reopen. Thank You for reading my review
