KyleeSunshineCoast (Sunshine Coast, Australia) 07/30/2019

The Hotel was good and close to everything awesome little coffee shop in the lobby which we loved! But the staff in the hotel (There was one nice lady) were so grumpy especially the older man in the restaurant he was terrible, it was so unbelievably we nearly laughed, it’s ashame the staff bring down this place

Ben N 07/29/2019

Sometimes something is so bad that it makes it comically good, thats almost the case here and then you realise that you did actually pay money to stay here so its not that funny. On the positives - it is relatively cheap for the area, it is located close to the beach and the room did have a bed in it. Thats about when the good parts of the experience end - I cant speak for all the check in staff (so there might be some good ones), the one we had was just particularly surly (always a top trait for someone that works in hospitality), there is the $25 a day resort /amentie fee which is of course a joke as you have no option to pay it (just include it in the room price ffs) but this is a standard gouging across Hawaii so I wont blame this hotel specifically for that, however where it does get amazing is when you do look at the amenities - the gym aka "Exercise Area" which is a single broken wieder multi gym sitting outside the lobby, Im not sure if you could legally describe it as something safe to exercise on, Ive added a photo as I found it particularly amusing - note the fact that if you did roll the dice and actualy use that machine it is located almost in the lobby and next to the vending machines adding to the special ambiance they have created. The rooms have a bed, TV and bathroom in them, we were concerned the bathroom door was going to fall to pieces in our hands every time we touched it but it did manage to survive our stay (win!), the use of PS3s as inroom DVD players is an interesting one I guess you could look at that as a positive. The air conditioner definitely worked you had a choice of either OFF or MEAT LOCKER COLD, we chose to dance between the two settings throughout the evening to keep things interesting. A few reviews have mentioned the breakfast and they are reasonably spot on, the angry greeting by the woman cooking pancakes is a bit of a low light but then the pancakes themselves are somewhat of a highlight of the whole hotel experience so its a real roller coaster of emotions throughout breakfast. It is served in an Asian buffet restaurant complete with large fishtank and ornate oval tables which does make for an interesting touch. If you are looking for a cheap hotel close to the beach and can overlook getting any sort of pleasure out of the hotel you are staying at on holiday then this is a fabulous choice, if not perhaps spend a few more dollars and keep hunting around

Chale14197 (Menifee) 05/07/2019

We stayed here through VRBO and the Ali'i beach rentals. The property is a bit dated, but pretty nice overall. The staff, however, is what I'd call apathetic and unfriendly. They are often also unavailable. They have a hotel where they have regular guests, Airbnb, and VRBO all staying under one roof. They freely admit they treat their guests differently than the VRBO or Airbnb. Understand you only need staff for onsite issues like parking and use of facilities. Seems easy right? These guys sold our parking space while we were still parked in it! They couldn't tell my wife where the swap meet is? You live here, right? They refused us pool towels causing a trip all the way back to the 16th floor? Like we wouldn't bring them back. Worse than all of that, they are flat out rude. Their apathy is obvious and they are unapologetic about it saying we are here staying with their competitors? Just wow. If they had treated us equal they may have gotten good reviews. Heck, I may have considered them as an option next time I come here, but after this experience I never would. Ali'I beach rentals are thoughtful and listen to their guests. I'd use them again just never to stay here!

LTibbs3 (Auburn, Washington) 05/06/2019

We stayed at the Aqua Aloha Surf Waikiki on our recent vacation in Honolulu. It wasn’t a pleasant experience. During our first night our air conditioner put out a horrible moldy smell all night. We complained and were moved to another room. All the rooms are very cramped and old looking. The breakfast buffet provided isn’t very good. The person running the buffet each morning is grouchy with guests and rude. My wife complained to the hotel of the way she was treated by this person. She was told that it was t run “officially” by the hotel, but was contracted. No excuse! I wouldn’t recommend this hotel.

159charlottem (Reading, United Kingdom) 05/05/2019

The hotel was clean with free breakfast buffet every day. Good laundry facilities and we loved the hire towel system. Spa on site but pricey, mind you, so is everywhere in Waikiki. This hotel was in a fantastic location- which did mean we could hear a lot of traffic from our room. There was a car park in the basement (very tight considering everyone has enormous trucks here) which is expensive at $30 a day. Remember they chuck a resort fee at you too- $25 a day to include everything you could ever want... NOT (free water in lobby, a newspaper, tea and coffee in room- ours didn’t have any) The staff weren’t quite up to scratch. Seeing as I work in hospitality, I do always expect a nice welcome- ours was far from it. I detest when they take your credit card as a ‘bond’ and automatically charge it when you check out, despite making it clear that I actually wanted to use another card. This caused big and unnecessary issues for us!! They also don’t explain anything about resort fees or parking when you arrive. I did hear a colleague say to the woman who checked us in ‘Don’t be so down about it, you can always try again’ so she was clearly having a bad day- which turned into a bad week for the whole time we were there. I did feel bad for her, however ...her bad attitude shouldn’t have been put onto me & her customer service.

patoot69 (Sidney, Canada) 08/06/2019

We recently stayed at the Aqua Bamboo for 4 nights in suite 807. We loved the fact that there was a kitchen (eat in if you like) a beautiful pool and the location can't be beat. It is about 1 1/2 blocks from the beach, near Honolulu Zoo, the bus route and lots of great restaurants. The hotel also offers beach towels and chairs. I would definitely recommend this hotel.

Extraordinary827904 07/20/2019

We stayed for 8 days. The rooms were neat. Our first room was good size but opened up to the broncs neighbours. Moved up to high floor on opposite side of building which was smaller room but heaps better view and less racket. Rooms are quite when doors closed but the air conditioner was old and very noisy. Noisy with street traffic if doors open. Location was okay.

premkala16 (Medford, Oregon) 07/13/2019

We booked this hotel through an Air BnB because the pictures of the pool were so inviting and the location to Waikiki Beach. Unfortunately the pool was closed for refurbishing when we went but we did sneak a peek and it is a beautiful setting. The rooms and the hotel interior is very dated, like many of the hotels in Waikiki. The rooms, elevator and lobby are small. Many of the rooms look out onto the busy street or an alley with a brick wall. Ask for a pool view. Location is fantastic for quick and easy access to the bus ( right outside the door) or the beach ( a very easy 5 minute walk). You are about a block and 1/2 from the international market which is pricey but a nice place to walk around. There is a car rental agency within a 3 minute walk of the hotel but no parking on site. We realized that parking for rental cars is almost more than the daily rental. Often 20 to 30 dollars for over night. close Restaurants are mostly local Hawaiian plate or asian food. Burger King and McDonalds are a few minutes walk away for those who want a quick cheap meal. This hotel is for the budget minded who want a nice pool retreat when not at the beach.

C3495ZTmarias 07/09/2019

Priced well, great location. The parking filled up and we had to park next door. Not super inconvenient but a bit of a drag with luggage. Stayed for 4 nights and only had room cleaned once. They didnt give us fresh towels or replenish toiletries. Just made the bed and took out trash. No breakfast, the pool was under construction while I was there, not enough washers and dryers, also the washers and dryers are old and coin operated ones and I'm not sure how "clean" they really made my clothes. All in all it's a great spot for the price in the center of Waikiki/Honolulu. I was comfortable in my room and enjoyed my stay. Staff was very friendly and helpful. Keeping in mind this is by no means a 5 star hotel I would still recommend it as a place to stay if you want to be close to Waikiki beach. A few suggestions I have are updating the air conditioning to central air or something, the overall smell of the building was musty and they try off setting it with ALOT of what smells like off brand fabreez but that's just in the lobby area and elevators not I the actual rooms.

anul644 (Kangasala, Finland) 07/02/2019

Place is nice, but the staff never smiled. Few times I got smile from younger boy. The man who took care of the yard was very nice and polite. Even if you did not need any cleaning in your room, they make sure that you pay anyway the cleaning.

Samir L (Sydney, Australia) 08/13/2019

I stayed at this cozy hotel in the heart of Waikiki from 6 August to 13 August 2019 with my wife and two daughters. Upon our arrival we were greeted by Olivia who ensured our holiday began in good spirit. Being in great location everything is at footsteps. The free shuttle to and from Ala Mouna through out the day is an extra bonus. They have a nice little pool, concierge, breakfast area by the pool where the continental breakfast is served everyday. All the staff members including house keeping, reception specially Olivia and Rachel were really amazing. Wouldn't mind staying here again if I happen to visit Hawaii again in the future.

Lloyd G 08/08/2019

I stayed at the Aqua Oasis for 42 days while I looked for a house. Not only are the military friendly...they are friendly in general. For anyone moving to the island on TLA take advantage of this gem. The location is great, continental breakfast is free every am and parking is free. If you get a room with burners you still receive full per diem. I want to give a S/O to Maria, Olivia, Mike, Mark, Stephen, Josh, Yuta, Rachael and anyone else that I missed. You guys helped make my stay in Waikiki a memorable one. Room 801

hayleyep (Sydney, Australia) 08/05/2019

While there seem to be some other negative reviews on this place, I have to say having stayed there for a week, this place was excellent for a stay in Waikiki. Not only is it loacted in the perfect place for city transport, shopping, restaurants plus walking distance to the beach, the service here was outstanding! Maria (?), Rachel and front door man Mike were genuinely lovely, and helped us with any issues we had. They had free breakfast, a concierge service with Diana (who was fantastic) and the rooms were spacious and comfortable. The only one suggestion I would have is to provide a kettle instead of a drip coffee machine and tea for those Australians who like tea as an alternative to drip coffee. I would recommend and would stay here again on a trip to Waikiki. Thanks!

ErikandSandya (Colombo, Sri Lanka) 08/02/2019

Location is decent, 10 mins walk from Waikiki beach and in the midst of malls and food courts. Building is dated, but bathrooms etc. are renovated just enough to make it manageable. Cannot judge about the normal rooms. Can judge about the facilities downstairs, really dismal for this price. A stamp size pool surrounded by concrete walls hence hardly sunlight. And a 'continental' breakfast where even a motel would feel ashamed of: cereals, milk, bread/bagel, some fruits and juices. Nothing for the bread except butter and jelly (no meats/cheese etc), no yoghurt. Only served 7-9 AM, and apparently one of the reasons why they dare to charge a Resort Fee of USD 25/room/night on top of the room prices! However for us the price/value of the junior suite was good enough to book, and an on the spot free upgrade to a full suite of 700 square feet made it a lot better. All praise for the room and huge balcony, floor 11 is called the Penthouse floor for a reason. But might not have done even this had we known better about the pool and breakfast...

Maps583125 07/25/2019

My family and I stayed here for 10 days while moving. This was one of the only hotels in Waikiki that would allow our family of 5 to stay in one room. It was comfortable and clean. Having access to a full sized refrigerator was extremely helpful. It was centrally located and easily accessible. All staff we came in contact with were courteous, professional, and helpful. Olivia at the front desk was especially amazing. From talking with her over the phone while making the reservation to the day we checked out she made me feel at ease and answered every question I had. I would definitely stay here again, especially for an extended stay.

quisanorheyann (Ewa Beach, Hawaii) 08/13/2019

I’m disappointed in this hotel. I’ve stayed at multiple aquas and this one is the most embarrassing hotel ever. I was given attitude and constant eye rolling from the front desk. The manager hid in her office and didn’t even explain the situation to me. I was irritated and frustrated since I just got off of work. Not worth it! I informed the hotel 3 days before my stay that I couldn’t get off work early. The pictures are misrepresenting. Some Outlets didn’t work. Oh and the curtain rod in the shower fell on my head. I would suggest you stay at another hotel rather than this one. THIS IS AN EMBARRASSMENT!

Carrie S 08/12/2019

I selected this hotel primarily because it fit my budget and was in my desired location - downtown, close to the beach. Overall, it was decent. Not fancy, but it served its purpose. The AC was a major letdown (didn't work at all), and there were some minor maintenance issues in our room (squeaky doors, wear & tear, stains, etc.). Also, there were no blackout curtains, and the walls were super thin, so it was pretty noisy. However, we didn't spend a lot of time in the room other than to sleep, so it was ok for what we needed. I liked that it was so central to all the shopping/restaurants, and that it was a short walk to the beach. Don't go expecting something super swanky, because that's not this hotel. If you just want a place to sleep, shower, etc., this is a decent option for the price. Bring a sleep mask to shut out the light (I ended up buying one on the second day we were there), and earplugs if you can't sleep through noise.

Pale1983 08/12/2019

Great Property. Reservations very helpful. We had a great time. The property was just perfect for what we needed. The whole trip didn't start off so great but it ended up being good after we got to stay in this property and close to everything.

MA GRACIA F 08/12/2019

We did have a great time staying at the hotel. Location is perfect, everything is within your reach. Love the beverages too while waiting to check in. Having a lunch at the pool side is cool while waiting for our check in, the smiles of the employees every time we meet makes it a plus, very convenient location. We love it.

jilltompsett (Katikati, New Zealand) 08/11/2019

Aqua Ohia Waikiki has super friendly and helpful staff, it's location is great, walking distance to most places. The free shuttle to Ala Moana is great too. Although not flash & fancy it is great value for money and very comfortable

637nancyc 08/16/2019

This place is fantastic everything you need at a reasonable price and close to everything from buses, shops, restaurants and beach. The service and help from amazing staff at the desk is outstanding especially from Cherly and Keiko. They always greet you with a smile and go over and beyond to help in whatever you need. Definitely recommend

Charles S (Canberra, Australia) 08/10/2019

This hotel met our budget requirements when staying on Honolulu for 10 days. We spent most of our time touring around the sites of Hawaii and a basic clean room was all we needed. It is only a block or two back from the beach and walking around was a breeze. If you're coming in on a red-eye flight from Australia, pay for the extra night's accommodation, give them a call and let them know you'll be checking in mid morning when your flight lands. They had baggage check in but no real lounge area where you could spend a few hours waiting for check in time. There is parking on site at about $30USD per day. I would stay here again when visiting Honolulu. It is about a 15 min taxi ride from the airport and about $50USD in fare. You can walk to Alamo for rental cars in Honolulu easily if you wanted to get a car locally instead of jumping behind the wheel at the airport after a red-eye flight.

fiziorach 08/08/2019

Excellent value for money if you’re travelling with younger school age kids. Friendly, helpful staff. Awesome location, so central, we got away without hiring a car for our entire two week stay. The kitchen has a large refrigerator and oven and a good supply of cooking utensils. Very clean. We will definitely stay again next trip!!! Thank you for having us. PS there is currently a lot of road work outside the hotel. It didn’t bother us at all because we were out all day, but if you’re a complainer, stay elsewhere.

Suzanne G (lafayette, United States) 08/06/2019

This hotel is in a great location, easily walkable to Waikiki Beach. The condo was quite small for 4 people but fine for 2. It was well equipped with beautiful views and very little noise. We enjoyed the rooftop pool as well. The lobby is minimal but the staff was quite helpful.

416gerryh (Palmerston North, New Zealand) 07/29/2019

We spent a week here looking out onto Waikiki beach a truely spectacular view. Our room was clean and comfortable. It had all the amenities we required including air conditioning. We had access to a free shuttle to a major shopping centre and it was only a two minute walk to the beach. Alamo car rentals was a two minute walk and we were right in the hub of shopping bars and restaurants. We loved our stay and recommend this as a good Place to hangout in Waikiki.

Sharmila P (Wellington) 08/12/2019

Loved our stay in Hawaii. It was so central to big malls, beach, shops, eateries, cultural centre, activities. Hospitality comes to mind; like one big family. Fresh fruit available at reception, with water and hot drinks. We took a few trips in our short stay. The Chiefs Luau was spectacular. Buffet with island specialty in its true island style outdoors in the evening. This was held at Wet n Wild location. We were bused to this location; great way to see the rest of Oahu with commentaries all the way. On arrival, we received cocktail and got to try out making headbands from coconut frond, fresh coconut tasting and other activities.We were greeted with Hawaiian leis which we were able to take away as souvenirs. The performances followed the buffet. So amasing with all the different islands doing their traditional performances and relating their ancestral stories. The world champion fire dancers lining up the waterfall was truly spectacular. So memorable. We also took a sunset cruise. Another great evening with amasing buffet, cocktails and the amasing performances; truly hawaiian hula! Wow; unforgettable time in Hawaii......

toshijuki (Tokyo Prefecture, Japan) 07/26/2019

I stayed here 3 nights and liked front staffs and complimentary coffee. Moreover there is a famous restaurant IHOP next to Aqua Palms. I could go to Ala Moana Center on foot. Totally it’s a convenient hotel. If you can’t stay at Hilton Waikiki Beach, please choose here. You’ll get a comfortable stay:)

mechanic1987 (Anniston, Alabama) 07/18/2019

The property was very clean and the room was good size our had the Partial view of the ocean which was good for our first time to Hawaii. the shuttle service leaves alittle to be desired. we took and UBER and it was very reasonble compared to the Shuttle to Pearl Harbor. They charge per person for the shuttle. the free shutlle only goes to a few places. But the Hotel was great and the staff.

kaykaystar (Braintree, Massachusetts) 07/10/2019

We stayed a night after our cruise. Was cheaper compared to other places. The rooms were average. We found hair in our shower and a big stain on the floor near the bed. Smelled musty. The parking was reasonable. Not great but not horrible.

Getyamoneysworth 07/02/2019

Stayed here while vacationing on Oahu. Staff was super helpful and on site parking was a huge plus! Ryan at the front desk checked us in and was very informative and gave us great tips on the areas surrounding the hotel's location.

Glennjacirach 08/11/2019

Had the pleasure of staying at the Aqua Skyline Hotel during a recent conference in Waikiki. Great amenities such as the pool, jacuzzi, and store on the 6th floor. Such great facility staff! Highly recommend if you need a great place to stay!

zachary k 08/04/2019

Mahalo to the staff and management of Aqua Skyline at Island Colony. Took my family for the last weekend of summer. Upon check in, the front desk was very pleasant and helpful, providing us helpful tips and towel service for the use at the pool. We immediately got settled and headed to the pool. How relaxing in the hot tub and how much fun my girls had in the spacious sized pool. We swam till dark. More swimming in the morning and returned to a nice clean room with fresh towels and a tidy room. What a wonderful weekend. We look forward to our next staycation at the Aqua Skyline at Island Colony. Mahalo, Ohana Kaai

K-town74 07/30/2019

Located in the heart of Waikiki. Three minute walk to the International Market Place, ten minute walk to the beach, shopping and food galore, and a great place to stay. Friendly, knowledgeable staff that treat you like family. 5 Stars!!

famvacMontreal (Lachine, Canada) 07/26/2019

Nice 2 queen beds room. Good service. Nice pool, chairs and day beds. Provide beach towels and beach chairs. Near the canal. Close to bus, stores and restaurants. Can walk to go to Waikiki Beach or Honolulu Zoo

traceyw20152015 (Greater Melbourne, Australia) 07/14/2019

We rented a private condo here for 9 days through Kaina Hale Hawaii Realty in June &July 2019. We were very pleased with the location, only 1 block back from Kalakaua Ave. Very quiet and clean. Everything we needed was supplied in this condo. Plenty of room for a family of 4. A Mini-mart on the 6th floor was so handy for everyday purchases such as milk and water, along with bread, laundry detergent and alcohol. Kaina Hale Realty were very good to deal with, so quick and efficient with their communication. Highly recommend renting through them.

497eliseb 08/15/2019

We rented our unit through VRBO. The unit was updated and clean and had a great view. It appeared that most units would have a pretty nice view based on the layout. The resort was immaculate. We watched workers clean and scrub the pool, jacuzzi, and grills every morning. The landscaping is beautiful and they pay attention to every detail. There is a food truck park open at night, a supermarket, and a few cafes right across the street. Good snorkeling beaches and the town of Lahaina are a close drive. For people that like to have pool and grill time some nights, this place is quiet and family oriented.

708lanaf (Redding, United States) 08/13/2019

An older but well kept resort. The lobby was undergoing renovations so we didn’t get to see it. The staff is friendly and the grounds are gorgeous. Our room had been updated and had an ocean view. It was just a few steps from the beach. Our daughters two bedroom needed a bit more updating. You can wade out in the water area but not great for swimming. There is s beach right next door that you can use for swimming. Papakea has tennis courts, shuffleboard and nice barbecue areas. The teen kids really had a great time. We would definitely stay there again. The only reason I didn’t give it 5 stars was due to a bit of updating some rooms needed. Photos below were taken from our room.

saraheI1988TK (Maui, Hawaii) 08/08/2019

Pick any other hotel then this one!!! It was horrible. First off, our kids could not wait to go to the pool. Well the fun lasted about 1 minute. No floaters, no jumping, no “Marco polo”, no carrying anyone, no one on your shoulders= BORING!! There are no shades by the pool so you are in direct sunlight. We booked a “two bedroom/2 bath” Oceanview suite. Disappointed again. Our room was actually one room and a loft. There was only one air conditioning unit in the living room. Our room had a ceiling fan only. We had to sleep on top of the covers with the door open to get any relief from the heat. We were responsible for washing our pool towels but we given 1 detergent for 7 days. When I called for me pool towels, not bath towels, I was told they had to call Aston to see if that is okay. Seriously, every other hotel nearby gives you day use towels no questions asked. There is no restaurant or bar either on the property. They make you walk next door to their other property to eat/drink. Plus, the front desk staff is not helpful at all because they don’t “own” the property, just “manage” it. So any issue you have requires them to call Aston. Every single time!! I am sad that we wasted our money on this crappy establishment. Beware.

burney-jones (Nashville, Tennessee) 07/28/2019

The sunset every night was spectacular. From our deck on the third floor we had views of the mountains and the crystal clear water. The sound of the ocean at night was amazing. The location of our condo was near the ABC store and across the street from the grocery store as well as various restaurants. The pool and grounds were well-maintained. The grills Located in the pool area was very convenient and we used them several times. I would definitely consider this property again.

casunlover1 (Escondido,CA) 07/26/2019

We stayed at Papakea for a week for my brothers wedding. The resort was clean and we loved our condo (K304) but what I didn't love about the resort itself was how strict they were. I rented a paddle board for the week and I thought it would be ok to put it out on the lanai but with in minutes we got a call saying we could not put it out there. We had to keep it in the condo which took up a lot of space. Then on our last night we were outside on the lanai and at exactly 10:00 PM (quiet hours) we were asked to be quiet. We were not loud we were just outside talking and in fact our neighbors next to us were much louder playing a game which didn't bother us at all! Also, there are two pools on the property but they were too crowded too enjoy. They need bigger pools for a resort this size. There is really no beach at this resort which we knew when we rented but at least we thought we would have the pool as a back up. We ended up leaving the property every day to find a beach. I have to say the location near the grocery store and one of our favorite places to eat The Fish Market was great! I really loved our fully equipped condo but I won't be coming back to this resort. I think next time we will book Honua Kai which is still in the area with all the amenities we are accustomed to having and still near Times Market and The Fish Market.

Bonnie D (Banning, United States) 08/06/2019

We traveled to Kauai for only five days to celebrate a friends birthday. Poipu Kai was almost next door to where they stayed. I called ahead of time when I realized it was 3 stories and no elevator as hubby is disabled. They assured me a ground floor unit. We were upgraded to a beautiful 2 bedroom house. Very Clean, staff was wonderful...would love to stay there again.

SipeSipeTeam (Glendale, California) 07/04/2019

The pools were small but there were several scattered around the property. Very close to beach and a few good restaurants. Beaches were very crowded however, but a quick hike down past the Grand Hyatt and you were on a seclude beach all to your self.

TracyDunson (Colorado Springs, Colorado) 06/29/2019

This was the third Aston property that we stayed at in our island hoping adventure. When rented two rooms. Property isn’t maintained like most of the resorts in Hawaii. They do not have typical air conditioning units in the room. They have portable units that they want turned off when you are not in the room. One room had a great kitchen and flooring. The other not so much. The carpet was old and crunchy and stained. The rooms really smelled bad..

CandiM37 05/09/2019

We loved our time at Poipu Kai. Our one-bedroom condo unit was immaculate and equipped with everything we needed and then some! A well-equipped kitchen, large bedroom with plenty of closet room and dressers, a roomy bathroom and a well furnished living room/dining room. And then there was beach towels, beach chairs, snorkel masks, beach reading and even a guidebook that helped us explore. The office staff was friendly and the grounds were always being "buffed up". The pool overlooks the beach (for those of you that don't love sand!) and never had more than 5 people there. Great location to walk to the beach, 2 great casual restaurants or over to the Grand Hyatt. I can't recommend this spot enough and we are already planning our next trip.

Peter W (Ajax, Ontario, Canada) 04/21/2019

We had a one bedroom booked for a 4 day stay. When we arrived we were told a one bedroom wasn't available and they gave us a 3 bedroom unit. (Unit 420) As it was just the two of us the larger unit wasn't a concern. The photos you see on the web site are not what you get. As this is a VRBO managed by Aston; the rooms will vary widely. The poor quality is a result of the property management not enforcing room standards that are made available for rental. There is no air-conditioning and it is far from the beach. What was a concern was the quality of the refrigerator which was rusting and bubbling paint. (See photo) The unit is not air-conditioned and was hot. The bathroom shower cleanliness wasn't very good. Overall this was condo complex built in the 80s and it really shows. The bed mattresses were the soft squeaky kind you get in a cheap sleazy motel. They let kids with diapers swim in the pool so there were feces in the pool. Disgusting. The customer service in the office was just appalling. Not to mention they charge a $150 US cleaning fee upon checkout. This vacation condo rental is not recommended at all.

andrew_branham (Boise, Idaho) 08/15/2019

This place has a lot of potential. It’s in a decent location and the building has common areas that show its former class. But the hotel needs a complete remodel. When I saw the bathroom tub - I immediately thought of the Brady Bunch. The place is clean and comfortable. The beds and linens are nice and the views are great. But a small investment in updating this place would make a world of difference. It feels like a 1980s hotel inside and its 2019. Time for a much needed remodel for the price. I won’t return without a remodel.

kdooka (Wailuku, Hawaii) 08/09/2019

After staying here numerous times, i am so happy to say this was my best stay. I requested a room with double beds and happily the request was fulfilled. Upon arrival i was greeted with the reception knowing my name.. that was impressive. The room was beautifully decorated and updated to the nines! I hope i can get that room again! Thank you Aston Executive Center!

MV-Luv (Marion, CT) 07/13/2019

We stayed here due to its proximity to NCL Cruise pier. It is an urban hotel that is really a set of condos. Arriving at 9 pm there were already numerous homeless people on the street in close proximity to front entrance, which is an escalator. Our Uber driver told us not to walk around after dark. The woman at the front desk told us, yes, there were numerous homeless out there, but “if you leave them alone, they won’t bother you.” Not the Aloha welcome we were expecting. So the location, other than being close to pier, is really bad and should be avoided. To make bad matters even worse, the hotel is just a set of condos managed by a management company and is not managed well. I agree with other reviews that their employees don’t care because it’s not their property, a common issue with like properties. They know nothing of the rooms. We upgraded to a water view and I posted a photo of the view. Hardly any water and lots of industrial equipment. The rooms are suites, but there is no curtain on the French doors dividing the bedroom from the living space. So it cannot be used as a suite, as someone cannot sleep while your partner is watching TV or even reading in the living area. The room was sparse with nothing to sit on except a low quality pull out couch that slid when you sat on it. No rugs or carpet, our room looked more like a dressing room in Macy’s than a hotel room. The air travel above hotel is very loud and disturbing, and our room had a steady set of loud thumps that came on a regular basis, also very disturbing. As a added bonus, if you stay on the weekend, the restaurant is closed. Not even a coffee bar in the lobby with muffins. Nothing! Instead they give you a map to venture among the homeless outside to find a nearby Seven Eleven or Starbucks. The TV operation is also incomprehensible to operate with a explanatory card providing numerous sets of codes to just turn it on. It didn’t work the first five times we tried to turn it on. The simple on/off switch on the remote does not work normally. In short, I would avoid this “hotel” as it is not a hotel at all and is not safe at night. Need to take Uber to dock anyway do I would recommend staying at a real hotel in a safe area that has basic amenities that this place lacks.

guy d (Hamilton, NZ) 07/08/2019

We stayed here as it is closer to the airport than most hotels in Honolulu. Unfortunately we found that the rooms are run down. The walls in the rooms are in poor condition and the bathrooms are extremely dated. Our suite was very clean and the carpet had been shampoo'ed recently. A large bed as advertised. There are some good restaurants in the neighborhood (10 minute walk). The pool is very basic.

T4127SMjohnc (Sydney, Australia) 06/17/2019

Paid for a corner suite with a king bed, get in the room, has two singles. When we raised it with the staff we were told not there fault, they don’t know what are in the rooms.... got moved to a room which was half the size with half the features and no compensation... told we would be called if a room matching our reservation came up (we were staying 4 nights) guess what no calls... I would of let it go if the staff could of admitted the fault and apologized, instead all I got was it’s not their fault and they don’t know what’s in the room... clearly not true! Would not recommend booking here... no guarantees you will get what you paid for! At least our friends on the same booking did... half right!

grossi1Vigevano (Vigevano) 08/05/2019

My wife, my teenager and me arrived one Friday night a few minutes past eleven. Sadly reception closes at that hour. Even if two guys were inside, nobody looked at us. Nobody gave us any direction and stayed outside to call our tour operator... In a metter of 10 minutes a security man on charge told us to take the phone outside to talk at a call center. And we did, the lady made us open a safe and found inside an envelope. Inside direction to go to our suite. “Well done” I said, but then he keys didn’t work... So I went back to the phone. Another lady answered, controlled and told me the room was not 203 but 205. Back again to my family hoping this time is the right one: no, the 205 room doesn’t exist. Now I’m upset. I called the call center once again, explained to another girl what happened. She said she would check what happened and call me back. It was 1 am. I called again and again. Nothing happened. I told my family to prepare to sleep in the car. But when our hope was about to vanish, something came true. The security man finally had his boss’ ok to let us enter the room 203. At 2 am!!! The room was comfortable but old fashioned. Bathroom little but the suite was large. Noisy air conditioning directly from the ‘70 (conditioning was on all day long and turned off at night but we used fan to sleep). At this moment you probably asked yourself what was ok... well directly in front of the resort you find Kamaole beach II, one of the best in Kihei. Let’s think about this. Nevertheless Maui was a great holiday. We didn’t let Aston ruin our vacation. Please consider to arrive before 11pm if you choose Aston Maui Banyan.

Goldrichie (Melbourne, Australia) 07/22/2019

We do not like Condos, but in Maui, in Kihei they are about your only real option unless you stay in a splurge hotel. The room we had (310a) was small, but tastefully decorated in an albeit bland way. We were a little surprised because we thought we had a room with a kitchenette, but that is locked away in the rest of room 310. Check that if you are counting on such. Car parking is onsite (but you only get to use unreserved spots on a first come first served basis), as are good swimming pools. Wifi worked well, but a noisy through the wall old style AC unit was obnoxious to the point we turned it off - but without a ceiling fan it got a bit clammy overnight. The beach is right over the road as there are good restaurants a short walk or drive away. This part of Kihei has lots of life (unlike nearby walled off Wailea), and that is Kihei's saving grace - despite the bland condos...

Cassandra T (Toronto, Canada) 07/07/2019

We stayed here for 10 days in the middle of June. We had a one bedroom condo with two bathrooms. The room was spacious and clean. We had a kitchenette which was a great way to save money and take a break from eating out. The grounds were maintained and the location was amazing. You are walking distance to many restaurants and beaches. The staff were friendly. I recommend booking excursions with the Expedia rep in the lobby, he was super nice and helpful. I would definitely recommend staying here if you are planning to visit Maui.

Beajoy19 (South Kingstown, Rhode Island) 07/02/2019

We stayed in a Deluxe, 2 bedroom with partial ocean view for 6 nights. The property grounds were attractive & well maintained. The staff was pleasant & although we didn’t have but one request for a clean blanket to replace the stained one in our room, provided us with good & friendly service. The request for the blanket was NOT met in a timely manner. However, with a fresh coat of paint & better insect/ pest control in the rooms, the rooms would be much, much more pleasant to stay in. The bathroom & kitchen had very tiny crawling insects even though they came in and sprayed at our request one day while we were out. We also had a very large spider in our bedroom that we couldn’t catch on the last night of our 6 night stay. Although the rooms overall seemed clean, the glass sliding doors & other vertical surfaces & mirrors had fingerprints, indicating to me that the rooms aren’t thoroughly cleaned. No attention to detail when it came to cleaning these things. They could rate 4 stars if they took care of the above. However, I’d rate them between a 2.5-3 at best.

X172FEdonnab (Stanley, Kansas) 06/21/2019

Pros: We booked a one bedroom for one night here while waiting to get onto our timeshare resort. They upgraded us to a deluxe 1-bedroom with a kitchen. The double shower was nice, but it was in the extra bathroom, not the master bedroom (thAt had a tub and shower.). All the utensils, dishes, soaps, shampoos, detergents and towels we needed were supplied. Coffee, sugar and creamer was also in the unit. Even plastic storage containers. The unit was nice and clean, and the air conditioner worked well. They even gave us a complementary box of macadamia nut chocolates. The desk personnel were very accommodating and friendly and check in was streamlined. We also got a card for unlimited DVD movies. They had a small but not crowded pool, but we didn’t have time to use it. It is in nice location with lots of shops and a grocery store within a mile or two. Foodland, the local grocery store, had fairly reasonable prices considering it is Hawaii. We just took advantage of their sales. Just be sure to sign up for their rewards card, A very simple process. Also I learned that on Thursday’s they give senior citizens a 5% discount. Make sure to bring your own grocery bags or you get charged. However you get 5 cents back for using your own. Now the cons: We had issues converting from Cable TV to the DVD source. They use a game boy device and since we are senior citizens, it was difficult to figure out. A maintenance worker had to come up and show us, but his English wasn’t too good and we still had a hard time with it. The outlets in the bedroom were minimal. Only on one side of the bed, and there were no USB ports for phones and other devices. We also had an issue with ants, so I kept all food and supplements in plastic ware and ziplock bags. This seems to be a universal problem in Hawaii as we had ants in our Big Island condo as well. Just make sure you bring lots of ziplock bags for food. Even for your medications. Overall, it was a very nice place

voyagers51 (Ballarat, Australia) 08/12/2019

We were booked into this accommodation for 10 days by a very reputable travel company only to discover upon our arrival that there wasn’t any condominiums available! We weren’t given any explanation for this other than the front desk person telling us that they had “lost” some inventory. Asking why they didn’t contact me the reply was that they didn’t have our details. Why wouldn’t they have contacted the travel company to inform them of the conundrum? Very unsettling and disappointing to find out that you have to scramble to find accommodation elsewhere even though you have paid for it months in advance! After several phone calls to our travel consultant in Australia to inform her of our situation, we were eventually directed to a property for our stay some 3 hours later. No real concern was shown by the Manager but we were thankful that we had a great consultant back home that came to our aid.

329rebekahr (Sydney, Australia) 08/06/2019

I recently stayed at the Banyan in May 2019, we had a 1 bedroom condo with an ocean view on the 7th floor, the room was clean and comfortable with all the amenities including a washer dryer on each floor. Cant wait to get back in November 2019. Its close to everything Waikiki has to offer.

Michael K (Brisbane, Australia) 08/04/2019

We showed up at 9PM after a long day of travel with a small child, with a reservation that had been in place for months and a deposit paid, and were told there was no room for us! Due to an 'overbooking' our reservation had been switched, without any notice or consultation, to another hotel on the far other side of Waikiki. We had been in touch with the hotel as recently as five days before our arrival, and there had been no mention any problems. The staff people had no information about the alternate hotel or what kind of room we had. With no time to research alternatives, we had to schlep our stuff back outside and wait for another cab. The Banyan said they would pay for the cab (how generous!), but they underpaid the route, leaving us with an ugly situation with the driver on the other end. Now we're spending our vacation in a hotel we had no input in selecting, on the end of Waikiki we didn't want. (We had chosen the Banyan in part for its location near the zoo and its tennis court.) We've stayed at Aston properties literally a dozen or more times. Never again.

Freedom816789 (Idaho Falls, Idaho) 07/26/2019

Our room was old, outdated and uncomfortable! Nothing like the photos show. The only things they have going for them is location, price and the pool deck. We arrived at 2:56 and were told we had to wait until 3 to check in because our room wasn't ready, it took more than 4 minutes for the actual check in but whatever. Upon check out they tried to charge me for a roll away bed and when I said we didn't use one they made me wait for someone to physically check my room like I was lying! No ice machine but there is a bucket, the rental kiosk wouldn't let return my movies so here's hoping they don't charge me for those later because I had to return them at the desk and so far they proved to be pretty incompetent!

collo75 (Brisbane, Australia) 07/24/2019

We stayed here 4 years ago in an ocean view room and decided to change it up to a Diamond Head view ( which still gets ocean views anyway) It meant the afternoon sun wasn't belting in on the room and you could enjoy a drink on the balcony later in the day. We were on the 34th floor and traffic noise was minimal, besides the never ending emergency vehicles that frequent Waikiki. Theres a coffee shop and a convenience store on site, and all other shops are within walking distance. The lifts can be damn slow though in Tower 1, often waiting well over 5 minutes to get a lift up or down.Not sure why, there are 4 lifts in operation. Our kids loved the beach being so close, and they are already looking forward to our next stay. Car park on site which helps.

jsrmck (Delray Beach, Florida) 08/16/2019

My husband and I have been vacationing at The Whaler since 1993. We considered it our Maui home away from home. Unfortunately, things at home have gone downhill. Our recent stay was in unit 518. There are some maintenance issues that need to be addressed. I am not talking about the decor, but the upkeep. In no particular order, the issues are, worn and stained draperies. Suspicious stain on the upholstery of the easy chair (we did not want to use the chair). Faded cushions on the dining room chairs, stained and worn marble on the bathroom sink vanity, a tub in serious need of reglazing and worn marble in the tub surround. Also, due to a really sloppy paint job, there were flecks of paint all over the floor in the kitchen, bath, and hall area. I kept thinking it was sand which needed to be swept up. The bathroom sink was clogged with an enormous amount of hair when we arrived at the unit. That was taken care of promptly. But that seemed to be the only thing that was easily solve able. And now you are probably all asking why I didn't ask to be moved. We did not ask to be moved due to an interaction with the desk clerk during check in. The desk clerk mentioned an upgrade. Silly me, I thought we were being upgraded because we were repeat customers. No, he was offering to let us pay $345.00 per night for an upgrade to ocean front, effectively doubling the cost of our stay. After that little conversation, my feeling was that no one would be willing to assist us unless we paid extra for it. We have never paid for a premium room, and have always found the units in which we stayed to be in very good shape. This was the exception to the rule, and a very bad one it was. Plus, Spectrum cable was upgrading the modems the week we were there and we got kicked off the wifi in our unit and had to wait for service to be restored. And don't get me started about the pool and the chaise lounges. The rules are clearly stated about reserving chaise lounges, yet we were never able to find chairs after 9 am, due to the fact that many guests came at 7 am, dumped their towels on the chairs and hogged them all day. I did complain to the front desk about the lack of available lounges at the pool, and I was told that they could do nothing about it. If I had an issue, I was told to speak to the pool concessions and pool security and point out who it was that was hogging the beach chairs. Absolutely not! It should not be up to the guests to police the use of the chaise lounges. The only reason I am rating it average and not poor is because of our great sentimental attachment to the Whaler. Add to all this, the erosion of the beach directly fronting the Whaler, and I think it is time to say Aloha and Mahalo... Sigh.

jeff722016 (Camas, Washington) 08/07/2019

If your thinking about traveling to Maui and wanting to know where to stay the Whaler is your place. It is nice because it is more affordable than the resorts that surround it and offers spacious units, large lanai’s, wonderful views in the best location on The island. We stayed in unit 869 and rented on VRBO. The owner is great to work with and the unit met all of our needs. Kaanapali beach is one of the best in the world with great snorkeling, swimming, and a safe fun beach walk that is conveniently located next to awesome shopping and restaurants. We have come here for years and will definitely be back for some more memorable times.

Marshall P 08/06/2019

We book through VRBO and a private owner. Best place on Kaanapali beach, close to shops and restaurants and the best view of Black Rock. The place is very clean and has a great pool, friendly staff and you can walk in both directions to other hotels along the path.

J W (Georgetown, Texas) 08/04/2019

This condo was exactly what I would expect from an excellent facility. It is a condo complex in a resort location. It is not a resort in itself, i.e. no restaurants on the property, only a small pool, etc. What you do get is very large rooms, comfortable beds with quality sheets and towels, very clean with daily service, an excellent kitchen with all the required extras to make the kitchen complete, a very large outside patio which was ideal to see the ocean at a 90 degree angle, beautiful birds which would visit us (my wife was even able to hand feed a few of them), an excellent outside area with cooking grills, private underground parking, and a very good concierge service in the lobby for booking various activities. The staff was extremely friendly and always kept hot coffee and fruit flavored tea available from early morning to late afternoon. This is what we wanted. We felt like this was our home for 6 nights. A mall was only a five minute walk away, convienent for incidentals and shopping if that is your thing. A wonderful Safeway was only a short drive away. So if a condo is what you want and not a disney type resort, then I highly recommend the Whaler. We had no concerns, but I feel the staff would address any problems that might surface.

samramtx (Lubbock, Texas) 08/02/2019

This is a condo complex in a great location. It’s right on Kaanapali Beach next door to the Whaler’s Village shopping center. We stayed in a one bedroom two bath ocean view unit for two weeks. The entire complex is great but our unit (1057) had a few minor issues. First, we had to run the shower for 10 minutes, and that’s not an exaggeration, to get hot water in either bathroom. Second was the WiFi. It was fine as long as we were in the living room with the router. But once we went into another room or on the lanai the signal pretty well went away. Third, the living room furniture, a sofa and love seat, were broken down and uncomfortable. The daily maid service was excellent. We would definitely stay here again. Oh, if your package includes a welcome amenity, don’t count on getting it. Ours included a “senior” amenity which we never saw, in spite of my repeated requests of the staff.

sandiegolady75 (San Diego, California) 08/17/2019

We stayed in unit #161, which is ground floor and has an ocean view (building is diagonal to the beach. We are a family of four, with two 12 year olds. Next year we probably would have to rent two units, but the pull out couch worked for the kids this year. The room has a king sized bed, a pull out sofa, table with two chairs, patio table with two chairs, mini fridge, microwave, and basic silverware, plates,ironing board, two boogie boards, two beach chairs, two beach towels, coffee maker, two coolers. The ice machine is nearby in the building front and to the left. Bring extra t.p. and paper towels or buy them at foodland. There is no laundry service at the condo but there is one about a mile away next to foodland. The machines are huge so you can do a weeks worth of laundry for four people for like 8 bucks in one machine. Foodland is cheaper than the other stores nearby and if you register with your phone number you get the discounts. We saved 30 dollars just buying a few things. The condo is a perfect location to do the backcountry adventure tubing, rainbow kayak adventures, sleeping giant cafe (fantastic food), lava lounge, and smith family luau. The kayaking actually shared the parking lot. Use my itinerary for a great trip, stay here, then book the tubing, the kayaking, the luau, see ke'e' beach and snorkel there and poi poi beach, and take the island helicopters tour of the napali coast. If you plan to drive to the napali coast and see Ke'e' beach it takes about an hour to get there. Don't forget to make reservations on line 2 weeks in advance of the day you visit if you want parking. Coconut grove shopping center is within easy walking distance and has free shows twice a week in their pavilion area. There is an ABC store, clothing stores, and shave ice right there as well. Groceries were expensive, drive to foodland. The beach is beautiful, it's on the east side of the island so it's not recommended for swimming due to rip currents. It is very close to lydgate beach which has a lava rock protected area to swim and snorkel, I recommend this for kid learning to snorkel. The pool is nice, has a bar and a hot tub. It also has three grills. Hit up costco and grill everynight. Keep the AC on dry setting for a more comfortable stay. THere is one blanket for the bed and one for the pullout as well as sheets and 4 pillows.

Jills56 (Sydney, Australia) 08/08/2019

The moment we arrived at the hotel we could tell it wasn’t going to be a good experience. Susan on reception was so incredibly rude. She must have been having a bad day because the next day she was trying hard but that was too little too late from the way she behaved when we arrived.

FrogsAndNewts (East Meadow, New York) 07/24/2019

Kapaa is an excellent location on Kauai for excursions -- going east or west is a breeze and you can find yourself in the canyon or at the beaches within only a short drive. The hotel is right on the beach -- my ocean view room was mere steps from the water, though I wouldn't necessarily swim at this rocky location. The front desk staff were entirely helpful and lovely. A situation occurred with my room and they solved it before I even arrived. No restaurant on site, but there is a shopping center across the parking lot with choices. The pool is tiny, but it was lovely to sit next to sipping a cold drink listening to the local musician at evening. I'm used to swank resorts and this is not one, but it is well kept, well priced, well located, and entirely lives up to what it needs to do.

CaliKlines (Yorba Linda, California) 07/22/2019

We booked the Aston Islander thru Costco, and it was inexpensive and a decent value. Rooms were clean and cold.We were in the Maui building...not a great location on the property, but we were mere steps away from the beach. We enjoyed the proximity to the Island Market (ABC Store) and to the Lava Lava Beach Club in the Kaua'i Shores hotel next door. It was a great place to eat right on the sand. We also ended up using their pool and hot tub, as the water felt less chlorinated. To hit a good beach, you really have to drive. Not far, but not right out your door either.

Luciano S (Harlingen, Texas) 06/19/2019

The resort is conveniently located near the Lihue airport and is indeed on the beach. After that, it's kind of what the title says. The place is dated and in need of a face lift. The rooms are kept clean and have the bear necessities amenities. However, the bathrooms are small. I can, however, see this place blossom with adequate renovations. The beach is narrow and very rough. I'd recommend water footwear if tempted to dive in the ocean. The best part of it are the grounds that are kept pristine clean and cosmetically attractive. The pool, hot tub and pool bar are cute in their own way. As far as I'm concerned, it fit the bill for a short, one night stay.

Mimsi007 (Vienna, Austria) 08/15/2019

The image on the website looks better than the reality. But altogether the hotel is really nice. We would come again. It is a big ugly and old-fashioned building, but you find anything you need. The kitchen is fully equipped. The sofa bed for the kids not comfy. The restaurant has a small but authentic menu and food quality is great. The beach is just a small strip, often flooded. Don't buy the beach chair combos they are trying to sell you. Those can be flooded easily. Towel exchange is easy. Housekeeping is depending on the person in charge sometimes with room to improve. But everything is clean. Staff is very attentive and friendly. Parking is limited.

Safari682942 (Los Gatos, California) 08/14/2019

I’ll be honest, after reading all the reviews I was nervous that my family vacation in Lahaina would not be as great as I had hoped but it was so wonderful. The staff is amazing, my view was fantastic and the beach was perfectly fine. We are a family of 4 with two boys ages 6 and 15. A 1 bedroom ocean view suite was just perfect for our 10 night stay. The boys crashed on the couch bed and my husband and I took the bedroom. We had a great view of the ocean from the bedroom and the balcony. For the parents.... the walls are concrete ;) Check in and the stay went smoothly and so I have no complaints. There are 2 pools both are fun for different reasons and the kids really enjoyed them. We would go from swimming in the ocean to swimming in the pool every day. The pools are clean and weren’t over packed with people. We were able to play volley ball with the beach ball given to kids at check in without bumping into people. The beach has sand, however, I was told if a strong storm comes in it can wash the sand away. We didn’t experience that though. There are rocks in the water but it’s the ocean. There were a couple says we had some fun waves too. Mostly, it was pretty calm. Snorkeling was fun here too and you don’t have to go very far. We saw so many fish big and small. Also, my brother in law saw a sea turtle. You’ll want to explore all the near by beaches because they are all good for different reasons. The best snorkeling we found was at Kapalua Bay Beach just a few minutes up the road. Go to Boss Frog’s on the way to rent snorkeling equip and underwater cameras. They had great prices and were super cool about us keeping the equipment until we left. We also rented a life jacket from the resort. They were just as cool about us keeping for our entire stay. Just a few minutes in the other direction is Kaanapali beach and Black Rock beach (large rock to jump off of). The waves here were so fun to play in for the grown ups. I do think the best beach for the younger kids (my sister who also stayed here has a 4 year old and a 5 year old) the one right outside of the hotel. Really, it was calm and shallow most day’s. Thank you Kaanapali Shores for an amazing stay. My family will remember our trip forever. The Kollross Family (we were room 911)

jbborks (Arlington Heights, Illinois) 08/12/2019

The only reason this gets 4 starts is the lack of its own beach. It has a small area you can get into the ocean from for snorkeling or swimming but little to no room for towels for laying out. However, the property itself was beautiful, the rooms clean, large, big kitchen with a large grocery store across the street to stock up. It had two pools, one more kid friendly, a large yard for games like bag-o,etc. There were water filling stations, easy towel exchange, a good restaurant on the property. Beach access to all other beaches and restaurants were easy via the beach walk nearby. The concierge was very helpful with excursions and there was plenty of parking. There were hours for the pool so it was not too loud too early or too late.

Dipak B (Newark) 08/11/2019

Excellent value for the money. Very kid friendly. Even though it was big hotel, the rooms were quiet. With a Aloha suite we had an uninterrupted 270 degree view of Molokai, ocean and mountain. Staff were very helpful. We were with five grand kids (11 to 14) who loved the pool and beach. We cooked a lot and the kitchen was well supplied with amenities. Cannot coment on food quality.

MyBella8 (San Jose, California) 08/10/2019

When I booked my vacation package with Costco travel, I was aware that the hotel was going to be a little out dated And the beach was not going to be as nice as Kaanapali beach. I booked this hotel because Costco travel gave me a really great deal for a two bedroom condo. This is a nice hotel if you are in a budget and do not need the glitz or the glamour. I really enjoyed having a full kitchen and having my own personal space and then nice balcony. The coffee maker that was in my condo was terrible and I ended up buying espressos and lattes on there on site. I was truly disappointed with the current status of beach. The beach is a very rocky and my daughter cut her toe pretty bad On her first day of our vacation. One quick vacation to that may save you some money, is once you arrive from the airport stop by the Walmart grocery store instead of Costco. I found out that Walmart had better prices than Costco on certain food items. If you’re only vacationing for one week, there’s no need to buy in bulk. Walmarts prices were 15% less than Costco, Milk, eggs, orange juice, and certain vegetables for $1.50 less than Costco.

calikat2 08/09/2019

I love to travel and my two important requirements in a place is cleanliness and a comfortable bed. This time we Decided to spend a bit more money since it was the first time at the Big Island. We got condo 210 a two bedroom Two bath oceanfront condo. The king size room had the ocean view and the twin size bedroom had the view to the Open air hallway and mountains.There was a shower next to the king size bedroom and a shower tub combo in the twin size room. The Lanai off of the living room area and the king size bed area were amazing. The kitchen had a large refrigerator, microwave, electric stove/ oven, Electric can-opener, dishwasher, full set of dishes and bowls, paper towels were provided, everything you would think you would need even salt and pepper. The condo had a stackable washer and dryer that worked well located off the kitchen area. Tips: buy your own laundry detergent. We got a small bag of the tide pods. If you want to use the dishwasher get some dishwashing pods as well. There is no restaurant on site you have to drive north for like 5 mins. There is a liquor store two doors north of the condo. Walkable. I would recommend getting a car for the Big Island. It is huge compare to the others and not much of any mass transit. Know were your food shopping stores are the local farmers markets close around 5 ish. Go to the beaches early because they get full quickly and parking is hard. Much of the local restaurants weren’t that good but the Kona brewery was awesome!!! Pro: The view!!!! No resort fee for us (booked with Costco travel). Or any crazy cleaning fee’s. We did pay a daily housekeeping fee but it was under $13 a day. The condo was clean and plenty of room for our two kids. Felt like a home instead of a hotel room. We loved that the bedrooms were divided by the living area. Housekeeping made our beds and gave us fresh towels everyday. Took the trash out. Even gave us 6 beach towels that were clean and thick. Free parking in a covered parking garage under the condo. They had a luggage cart available to use. Security was good you could only use the elevator with your key card. They provided free movie rentals and or video games two a day like a redbox rental. Playstation in the living room area. The staff was always friendly. The grounds were immaculate. Had a wonderful salt water pool right next to the shore. Had some beach toys like boogie board left in the twin size bedroom closet. Looked like it was left by previous guests. Cons: The king size bed was very uncomfortable. It was very hard and seems like it was an old mattress. The bed frame would make A creaking noise every time you would go into or out of the bed. We asked for a mattress pad or something from the front desk and they got us some foam yellow mattress topper. It made it a little bit more comfortable. The king size room only had a partition to separated from the living space. The furniture was a bit outdated like the sofas but they were very comfortable.

janelizpin (Auckland, New Zealand) 08/08/2019

Gorgeous views of the sea and the pool. It is not a big hotel so the pool was never crowded. Rooms very comfortable. Very effective dryer and washing machine for use. Dishwasher. Snorkels supplied in the room (and even golf clubs, if you wanted to play golf) plus coffee and a coffee machine. Large kitchen. A very short drive to town. Room regularly serviced. Really nice apartments. Pool towels and room towels supplied

cmhall123 08/06/2019

We came to the Big Island after a fantastic week on Waikiki. While the views were spectacular, we were expecting a resort, not a condo. The property is older, although the unit itself is quite large. Having a bathroom and a half is also nice. The biggest drawback is that the entire condo is carpeted - shag! There is no ceiling fan in the bedroom and they all face the street, thus air circulation is poor. The carpet was filthy - more a product of being old as opposed to not being clean. The "beach" is sand bordering the real beach. You can not swim in the ocean due to rocks. Again, beautiful to look at and listen to. When we arrived, the women at the "desk" took our name, looked it up, handed us some paperwork and sent us on our way. We were supposed to be upgraded, given gifts etc based on an online package - nothing. When we entered the room there were all manner of rules about how the "residents" were to behave. Again, clearly not a resort. We also encountered a few "pests"... If you are looking for a condo to spend a week in that is quiet with fantastic views and a place to relax in - this is it. This is no frills - you are on your own. The furniture in our unit was not comfortable and the carpeting was a problem with Asthma. The kitchen was nice -- again minimum appliances, and the washer was nice. You can also park your car with no fee. Parking anywhere to go eat in Kona, however, is a royal pain.

Vam56006 (Huffman, Texas) 07/19/2019

This was the best place we stayed on our trip to Hawaii. They provided pool towels in your room so you did not have to stand in line to get one. They had bbq grills by the beach. It is an oceanfront property. You can hear the waves from your room. There are a lot of lounge chairs by the ocean. The pool was a nice size. The rooms were very large and had a nice kitchen. Everything was very clean. The staff were very friendly. Would definitely come back here to stay. It was also convenient to a lot of shops and restaurants and convenient for sightseeing.

Philip S 06/28/2019

Stayed here for a week with the family. While the building is a bit dated, and shows it's age here and there, it was a great experience. My kids loved the fact that the master bedroom had a bed that was a little too firm for my liking. I ended up in a twin bed in the other bedroom. The view is amazing and with the ocean front room.

RFK I (Los Angeles, California) 08/17/2019

Oceanfront room on 10th floor. Large studio with full kitchen and living room area, private balcony, very quiet except for the beautiful sound of ocean waves... Vai and Karen at the front desk were WONDERFUL. Very sweet and accommodating. Truly felt like my home away from home for nine glorious days. I will absolutely return and highly recommend for anyone who's looking for a serene, tropical escape. No restaurants or bars in hotel, which keeps it peaceful, but plenty within a very short walking distance into town or down ocean boardwalk to several other resorts. This property appears to be closer to the ocean than any of the other hotels which make the floor to ceiling views of the water, sky and sunsets truly breathtaking. Every room has an oceanfront view. This was my first visit to Maui and so thrilled I found such a gem. Mahalo Aston Mahana :) Stayed 9 nights in Aug 2019

LizVilchock (Sparta, New Jersey) 08/13/2019

We had a great time in Maui and loved our stay at the Aston Mahana. The condo style rooms were great for buying food and storing in the fridge for meals you want to have on hand as well as doing laundry and hanging out in more space than just a room.

Horses79 (California) 08/12/2019

Aston Mahana is a condominium complex. We have always stayed at a Resort before, but this time we decided to stay at a Condo. This place is RIGHT on the beach. Every room has a view and what a view! They have studios, 1 bedroom, and 2 bedrooms. We had a Studio ocean view room with King-size bed. The room had a full kitchen, a washer and dryer, and daily maid service. We were able to stay 6 nights with only carry-on luggage, since we had our own washer and dryer. The room was decorated very nicely and we had coffee everyday in our room. The one thing I found out is that each condo is owned by a different person, so each room can be decorated differently and have different amenities. My only complaint was the bed in room 812. It was kind of lumpy. I think the owners need to purchase a more comfortable bed. The pool was gorgeous and right next to the beach. The Aston Mahana was definitely a great place to stay with awesome service! We would definitely stay there again when in Maui!

Tom and Della E (Fontana, California) 08/10/2019

Wish I could give it more that 5 stars! My husband and I stayed in Unit 406. It was beautiful. The view walking in through the door is breath taking. It was a perfect place to spend or 50th Anniversary. Furnishings are great, and bed is very comfortable. It is a privately owned condo, you can rent through Virbo. Highly recommended this condo.

richellec332 (Langley, Canada) 08/07/2019

Stayed in unit 202 for a week, booked as part of a package through Costco. Chose this particular hotel as every unit has a full ocean view, condo-style with cooking and laundry, and balance of quiet location not too far from beaches, activities, and restaurants. Felt safe and comfortable at all times. We chose a premium studio unit which meant upgraded furnishings, linens, etc. While there were a few paint chips and some older fixtures, I would say in general it lived up to the definition of upgraded. There could have been more in the way of bowls, etc for cooking and could have used more basics (such as salt & pepper shakers). The kitchen is galley style and a bit of a tight fit but worked just fine for two people. Newer appliances and all in great working order. The AC worked great which was important !! Others have mentioned amenities such as snorkel equipment, beach chairs, etc. We didn’t have these but I guess it varies based on owner and/or what previous guests leave behind. Lots of places nearby where you can buy or rent. Loved the idea of an included DVD rental system but couldn’t get it to work despite following the provided instructions. Lots of tv channels and easy to relax in the unit after a day of fun and sun. Front desk staff ranged from apparent disinterest and moving in slow motion to very friendly and efficient. The pool and grounds were very well kept. Housekeeping, landscapers, and maintenance staff did a great job. Well-maintained grills and nearby seating available. Absolutely loved the view though if I stay again will ask for a higher floor. It was so nice having breakfast on the lanai with one of the best views in the world before our eyes. Free parking right out front, and lots of it. The hotel makes it clear in advance that they don’t have a restaurant on-site and that the beach directly in front of the hotel has been eroded. These things are very minor issues in my mind as a quick walk or drive will provide many excellent options for both. Full range grocery store and a lot with food trucks a block away. We didn’t partake but they invite you to a breakfast hosted by their concierge to introduce you to the island and provide ideas for activities. They make it clear that it’s not a timeshare sales pitch and are not pushy at all. The pictures and online description were very accurate with respect to the unit we stayed in.

Happiness38263 08/16/2019

Unit had everything needed for a comfortable stay. A fully stocked kitchen with everything needed to cook a homemade meal, the one bedroom unit has two full sized bathrooms, huge living room with plenty of room even when the sofa bed was in use, air conditioning in the living room & bedroom was much appreciated.

lynnharris1 (Derby, United Kingdom) 08/01/2019

We stayed at the Aston for 5 nights in a 2 bedroom condo and were pleasantly surprised. Our condo was on the second floor and yes there are a few steps to take your luggage up but this didn't pose a problem. The Condo was spacious and beautifully furnished with 2 balcony's, one off each bedroom. The staff are incredibly helpful and the General Manager was able to offer us a room to shower and change in due to a late evening flight. The location was excellent, we took a daily walk along the beach to the shops and restaurants. The BBQ area by each block were very clean and well maintained.

runorb 07/26/2019

We stayed at the Aston Maui Hill for a week using our Hilton Grand Vacation points. It's a beautifully maintained resort in a perfect location. It's an easy walk down to the beach ( 5 minutes) and the beach has great snorkeling, tidepools, and the water is crystal clear. Sure, the furnishings are a little dated, but it was clean, the staff was great and we had no problems. The pool is beautiful and so are the grounds. I would recommend.

RyanSamosir1 07/18/2019

At first reading the reviews the resort seemed like it was a love or hate. Complaints about noises from upstairs, old furniture, no ocean view, etc. On the other hand my experience was excellent. I got the check in early for free! I got room 88. At first I was worried that room 88 would be a downstairs unit but actually it was an upstairs unit, so no need to worry about noises. Once I walked in, I was impressed. Full kitchen (microwave, stove, dishwasher, etc) there was even silverware! (Plates, forks, spoons, etc, even pots and pans to cook. So the unit I booked was a 2 bed 2 bath. And indeed I got that.. I think they were queen size beds. With clean sheets and pillows. Bathrooms were clean, one tub and one shower. The unit had all the amenities you needed. Lotion, shampoo, cable, free high speed Internet (Spectrum). All rooms had TVs and some were smart TVs. In a closet next to the entrance there was boogie boards, surf boards, and a donut to use in the pool. And since were talking about a pool. The resort has the one of the nicest pools I’ve ever seen. A whale made of tiles at the pool floor. Absolutely beautiful. There is room service everyday. A dining table, a nice and big couch. Tons of puzzles for and books in the storage cabinet below the tv. There was even two balconies with seats and a table. There was also many more amenities that I didn’t get to try. But overall such a great place to stay. The resort is near many beaches and restaurants and shops. Such a great place to stay. Definitely recommend this resort. But one thing is that the room service always opens the door before saying they’re there, at least have the decency to knock on the door, before opening. But I do recommend this place but good luck if you get a downstairs unit. Oh and should I mention that we’re also a laundry combo washer and dryer in the unit!

JCandNC830 (Peoria, Illinois) 07/15/2019

We book at 2 bedroom condo. We asked the manager ahead of time for ground level due to traveler medical issue. The staff was wonderful and help at every turn with anything we brought attention to. Very nice pool. This is not a 5 star condo. It was clean and had a/c ( though not central air). We would stay again. My only real issue was the terrible t.v remotes.... but if that's my only quip....they did I good job...if you want a good location and nice people. Its definitely a good place to stay.

Teresa C (Nampa, Idaho) 08/10/2019

No airconditioning but as humid and hot as it was during this stay it was totally fine in the evening when we were back in the room and opened the doors. It was very convienent to lots of places to eat and visit. Absolutely oceanfront ! The room was clean and well stocked with dishes and supplies for cooking in. Very easy free resort parking and Promise and Leonard were great hosts. Definately would book again as price was great for ocean front ! Saw turtles right off the balcony.

Janice L (Sacramento) 08/10/2019

We stayed in rm.#306.The view was wonderful but needed updating. The area rug was frayed badly as were the curtains. Couldn't change the fan speed in the 2nd bedroom. Won't go back to this place again. No AC which was miserable in August. The tubs in both bathroom drains were rusted. No Paki Maui ever again. This visit was our third and last.

Rebecca S 07/20/2019

Except for the location, this hotel was terrible and I would not stay there again. I thought my room was already paid for but when I checked in I was informed I had to pay a $150 cleaning fee. This was not disclosed to me when I booked the room. When we complained about the sketchy ethical practices the person at the desk made no attempt to look into the matter. When we got to the room we discovered there was no air conditioning! Because of the temperature of the room, falling asleep was not possible until well after midnight. Plus there were tiny little bugs in the kitchen...not sure what they were. Do yourself a favor...if you want to stay in a place with an amazing view, find a different hotel

desmondc714 (Hayward, United States) 06/20/2019

....there is NO air conditioning BUT there are offsetting gains: 1) Kitchen facilities 2) Safe reef protected beach away, in the morning, it is low tide. Reefs prevent sharks from coming in (shattacks have occurred in Kaanapali Bay). Bottom is sandy with no coral. Can explore tide pools which have small fish. Outdoor shower off facility on hotel property. Not a lot of tourists or locals. Sandy beach is minimal but the hotel has outdoor grills and chairs if you just want to sit around. 3) There is a Times supermarket within a 3 block walk. Across the street is a take out fish taco shop and a local plate lunch shop. About 2 blocks away towards the Times Supermarket is another plate lunch takeout by an local ABC store (it has a gas station) for various sundries Coin operated laundry facilities. A clean restroom in the lower "basement". Parking is free. The front desk closes at 9 pm with NO security or housekeeping staff on site. There were a couple of "drunks" arguing on the first floor and another guest has to "request that they quiet down". Check in is at 4 pm. Old style keys to the room and safe. If you have an ocean view (I was fortunate to get one), you hear the surf at night if you open the glass doors to the lanai...I found that very soothing Property is about 10 minutes south to Lahaina and other major shopping centers. Costco (gas is the cheapest here if you are a Costco member), Target and WalMart are in Kahalui and that is about 25 minutes across the island.

scuffaz (Mason, Ohio) 06/18/2019

This Aqua Aston property is right on the ocean with just steps to a nice reef with lots of wildlife. We spent 10 days here and snorkeled all but one day. It is walking distance to some very good restaurants and shopping. Stop in to Java Jazz for some great food, drinks and music. Try the Fish Market across the street for fresh seafood. The property had a nice pool and jacuzzi with bbq’s for grilling. The only reason we didn’t rate it a 5 is none of the units have AC. That said, its easy to manage keeping cool by closing drapes to the lanai when the sun is about to hit the unit. Ceiling fans help as well. Overall, we were very happy with Paki Maui!! Aloha

lexijbella (Chino, California) 06/30/2019

I booked this trip through Costco, so I expected a nice resort. What I got instead was a completely outdated run down resort. The first night I turned on the lights on the restroom only to find cockroaches crawling around. I wasn't able to use the bathtub because the paint was peeling off. I found other people's trash inside the kitchen cabinet. There was old fake floral arrangements that were placed throughout the room, that were very dusty and dirty. The patio outside was dirty and dusty, with bird poop all over the patio furniture. On top of what you pay to stay there, the day you check in they charge you $150 cleaning fee along with 10% gratuity added on each day, and yet no one came to clean the entire time we were there. I ended up leaving early and booking a room at the Hilton across the street. Payed more than expected on this trip, never again will I stay at this resort, big mistake on my part for not doing my research and trusting Costco.

glendq (Kelowna, Canada) 06/04/2019

we enjoyed a very nice week here and liked the beaches nearby. the room was large enough for 6 of us in this condo. there was plenty to do nearby. the surrounding grouds were beautiful. the pool was clean and not too busy. really enjoyed it.

yes2travel (Atlanta, Georgia) 11/26/2018

I must begin by giving high marks to the Aston desk staff. Jenny Tolentino knows her business and how to make customers happy. I spoke with her before and during my stay and she went over the top to make things wonderful. If you stay here through an Aston booking don't hesitate to ask for her assistance if needed. You will not be disappointed. Our unit was a 2BR Garden View. The unit size was terrific and the balcony out of this world wonderful. The unit itself is privately owned and was very dated. There were patch marks on the walls, worn out cabinets and a general "1970's" type furnishings, sinks etc. The kitchen appliances and furnishings definitely need replacing and from something more upscale than Wal-Mart. Regardless of the shabby room disappointment we had a lovely time and will definitely return to the resort in the future. (Albeit requesting a different room.) The pool and grounds are fantastic. The tennis courts very well maintained. It is lushly landscaped and very quiet. Access to Waikoloa restaurants is easy and the nearby hiking trails wonderful. Wish I was there right now!!

Janie4359 (Round Rock, Texas) 09/26/2018

This is a lovely, gated community and the Aston management property employees were extremely friendly and helpful. Hailey was very nice and helpful with our check-in process. There's even a free movie rental box in their office to take some movies to your unit. We got lucky and were placed in a Villa (#18). Villas are grouped 4 together; 2 upstairs units and 2 main level. We scored an upstairs villa that had nice furnishings. Since these are privately owned properties, each unit will be different. The villas have a carport for one car for each villa. 2 separate carports for the building of 4 villas. If you can be lucky enough to get placed in a villa, you will have an ocean view overlooking the golf course. The lanai was very large with a table for 6, a couch and even had access from the Master bedroom as well as the 2nd bedroom. Each night we were treated to a beautiful sunset. This was a 2 bedroom, 2 1/2 bath condo. The extra 1/2 bath came in real handy with 4 of us getting ready. Both bathrooms were large with the master having a large, 2 headed shower and the other bathroom having a garden tub and lovely shower. Both bathrooms were double vanities. There's a safe in the master closet. You are close the the Kings Shops and Queens Marketplace as well as the Blue Hawaiian Helicopters. The only minor issue was some pesky sugar ants which the management company were quick to come and spray. Central air so it was very comfortable. We will definitely return here on our next visit.

Redoak1977 (Jamestown, Pennsylvania) 09/16/2018

We spent a week at the Shores. It was clean, roomy, and comfortable. A wonderful condo with beautiful grounds. The staff was very helpfull and friendly. If you are going to be on the Big Island, I highly recommend staying at the Shores.

vmartinez_sf (san francisco) 08/09/2019

This is a wonderful location and selection for families. They provide everything to enjoy your stay. I would stay here again. The staff is warm and friendly. Free valet parking. Free towels for beach across the street (of course you must return) Excellent location on the Waikiki part of the Beach. It is totally worth staying here. if you are on the lower floors and on the beach view side, you will hear some noise, but overall it's not bad.

kkdeacon (Copenhagen, Denmark) 07/30/2019

Nice spacious flat with great views. Nice gym but small pool and not a very cost atmosphere around it. The room wasn’t ready when we were there for check-in but the staff was very apologetic wasn’t really a problem. However, when we eventually got into the room the cleaning had obviously not been down very well - there were very clearly Cheerios on the floor next in one of the bedrooms. Wouldn’t call it a 5 star hotel but a good solid 4 star.

tlc2312 (Kew East, Australia) 07/20/2019

· Location is perfect. 2 Bedroom apartment was very spacious and it was great to have a very well stocked kitchen with all appliances you could need and washing machine and dryer. Housekeeping staff were fantastic. View from the 29th floor over the beach was super, definitely worth the extra for an oven front apartment. Beach right across the road was easy to access and have a supply of free towels at the hotel was a bonus · We arrived early from a long overnight flight from Australia. We had requested an early check in prior to our arrival. Although I was aware that it is never guaranteed I have always found most hotels are accommodating and do there utmost to get you into your room earlier than normal checkin. On arrival at Aston Waikiki we were greeted by a man call Kuhlani was very unsympathetic at the fact we had been up for 24hrs and our 3 children were extremely tired. He told us that checkin time was 3pm and we would have to wait unless we wanted to upgrade to another room. Having already paid $10,000 AU we weren't happy to do that. We went off for a few hours and had some lunch and came back at about 1pm as we were hopefully he may have found us a room. Again we were greeted with a 'check in time is 3pm '. So through exhaustion we sat in the hotel foyer to wait for our room. At approximately 2pm this same man asked my husband 'by the way are you over 50 years old". When he said yes we were told that we were eligible for a room upgrade and therefore a room actually was available. We were then taken to our room which was on a higher floor than we had booked which was great. Unfortunately at this point we were thinking our stay at the hotel was going to be disappointing. Thankfully the rest of the staff at the hotel were lovely always greeting you when you went out or returned. Even the men and ladies at the car parking desk were extremely welcoming. Again the only person that never engaged with you was the same man that had checked us in. We were lucky that we didn't have to have much interaction with this person again, but he definitely didn't seem to follow the same philosophy of the rest of the hotel staff.

Ann L (Santa Barbara, California) 07/14/2019

We were so pleasantly surprised by this stay. Our expectations were pretty low because we stayed in a budget Aston in Maui during our honeymoon 18 years ago. BUT... Everything about our apartment here was amazing - the design, furniture, views!!! But especially the service. Everyone was so nice. And the location is 100% perfect - the best part of the beach is right there, can walk everywhere - beach path is awesome, fabulous shopping and restaurants. I would move in permanently!

Daydream49897086751 07/12/2019

The view is absolutely stunning. The location is right in the heart of Waikiki. The beach is right across the street and there is plenty of restaurants and entertainment nearby. The room is unbelievably spacious with a full kitchen and nicely sized bedrooms. The staff was fantastic. You won't regret spending a few extra bucks for this amazing location.

HunterN24 08/16/2019

Being one of the first hotels on Waikiki Beach it is showing its age, but still a nice place to stay, you are only in there for a short time, to sleep. Very handy , right on Waikiki Beach, walk across the street and there is the famous beach.

Kandles (Gawler, Australia) 08/06/2019

Pleasantly surprised with this resort. The location is literally just opposite the beach. It’s not a huge resort. It has no pool but you don’t need one with the ocean being so close. Beach toys and mats are help yourself. The rooms are compact but well positioned, may be a bit squishy for a family of four. Had a nice modern feel. We arrived at 10.30 in the morning and was given a room straight away. Which was really nice of them considering check in was at 3pm. Very, very clean and the staff were extremely friendly and helpful. Restaurants and abc stores are abundant. Eggs n things is right at the bottom of the resort. We didn’t eat here but the lines for it were constantly long. Very popular. Lovely place to stay.

WeHeartHawaii (Honolulu, Hawaii) 08/05/2019

I had the room at the top on the 14th floor. The view was mesmerizing. My girlfriend and I sat on the lanai for what seemed like hours enjoying the view. For what you pay and the value you get at this beachfront hotel, it was well worth it. The rooms were clean with a cool beach boutique vibe. There's no pool or fitness center but who needs it when you have the beach across the street. There's also Eggs N Things downstairs if you get hungry. The location of this property is a winner.

traveller262 (Australia) 08/01/2019

Stayed for a few days here on a journey to the US. Clean, convenient to the beach. Shops nearby. Staff are helpful. Easy to walk from the room to the beach, which was lovely to swim in. There are airport coaches who pick up from the hotel.

allenslama (Toronto, Canada) 07/22/2019

Great location, across from the beautiful beach. And there is a balcony where I spent a great deal of my time just looking at the ocean and the sunrise, enjoying my morning coffee. Friendly, helpful staff, and price is reasonable. Give them a prize!

chee2s (Los Angeles, California) 08/02/2019

This place is located near the beach. Walking distance from the city bus. It has 4 elevators some reviews said that elevators were always packed and took a long time, but I didn’t have no problem with that. The AC worked fine The kitchenette is fully stocked if you plan to cook. The pullout bed on the living room was a bit to squeaky the bed was comfy I was at the 11th floor

fred1140 07/28/2019

We stayed at the Aston Waikiki Sunset twice, the latest in April 2019, the first in September 2016. Both stays were pleasant, rooms were clean and quiet. The location for us was convenient, as I have family in Upper Manoa Valley. We stayed in the upper floor rooms, which all have great views. The 2016 room gave us an ocean view, and the 2019 stay a mountain view. I enjoyed the mountain/valley view as much as the ocean view. We learned from a maintenance worker that the entire facility was condos, with quite a few occupied with permanent residents. The only downside was the surprise "amenity" fee of $25 plus $1.18 tax per day. We reserved through Costco Travel, and I failed to read the fine print about additional fees. Parking of $25 a day was expected. If you drive, the traffic in Honolulu has gotten a lot worse. All in all, a nice experience at the Aston Waikiki Sunset, especially if you like to have a kitchen in your room.

tonywV5794YR 07/27/2019

We stayed for 6 nights just been with our 2 year old. We stayed in a deluxe ocean view room which had an amazing view and were on the 36th floor. Positives: -Location close to the family part of the beach as well as the zoo -Kitchen was great to use -Staff were very lovely and really helpful -Mini Mart on site was super handy Negatives: -Only a few lifts so during the busy periods it can take a good wee while to get to the top - A bit dated - Loud air conditioning unit All in all it was a great pleasant stay. We knew it was going to be a bit dated so were prepared. Great location with only a 3 min walk to the beach and the Waikiki trolley stop just down the road. Also we used Aloha sitters for baby sitting and they were amazing, great for us to head out as parents and leave the boy with the sitters.

614barryf (Tauranga, New Zealand) 07/27/2019

Positives are location, good sized room, excellent kitchen, comfortable bed, nice pool, DVD player, minimart and helpful staff. Negatives are loud air condition Unit, poor internet and the property is a bit dated. The resort fee was annoying. If it isn't optional, just put it in the price. Overall we had a good stay.

waltonmar (Hamilton, New Zealand) 07/12/2019

We booked here for a week as a family of 6 adults and a wee baby. As a family of 3 we had a nice room on the 31st floor, dated but appeared to have all we needed. We realised the air conditioning was broken, a maintenance person was sent to clear the build up of water. It then malfunctioned again and it was realised it needed a new part. We asked for a new room and was given one on the same floor. All seemed well again until the 5th night of our stay when there was a fire alarm early in the morning. However we only knew there was a fire alarm after my father climbed the fire stairs up to our floor to get us out of bed and get us downstairs. The fire alarm on our floor didn’t work! The rest of the family was downstairs and said there was very little instruction from staff on what was going on or what to do - why was there no specified fire warden ensuring everyone was out and safe and giving instructions to guests? I then got a message from mum to stay put as they said there’s no fire. Eventually (40mins after the alarm went off) a staff member came up to our floor to tell us to get out but by then my family downstairs had been told all was clear - very confusing! It was noticed that the other end of our floor was flooded from sprinklers (in our old room with broken air con) and the power was now off. We had no hot water, no way to heat the baby bottles or charge our phones so went out to find food and hot water for the baby bottle. We returned later on to still no power. Still no power at 4pm in the afternoon. We felt unsafe by the broken fire alarm, lack of support from staff and poor communication. We found accommodation elsewhere and packed our bags. On check out staff expected us to pay for that night we weren’t staying and didn’t want to refund the two nights including amenity fees we had now booked elsewhere. In the end they agreed but it was a battle to get to that agreement. Staff were still checking in other guests and they were being given flashlights!!! All guests should have been moved to another hotel at no cost to them, there was no power and fire alarms on some floors weren’t working! The hotel is in a great location, close to walk to the beach and international marketplace. A bus stop to Ala Moana is right around the corner too. The rooms are dated but roomy with a kitchen to cook at home. Unfortunately we felt unsafe there and until proper fire safety improvements are made, I wouldn’t recommend anyone stay there.

MargaretK576 (Bassano, Canada) 08/11/2019

My daughter and stayed at the Colony Villas in August. This is not a hotel but indivudual condos. There is no restaurants or bars on the property but it is a great place to stay. We had a large, well appointed 2 story, 2 bedroom, 2 bath condo. The master bedroom is upstairs and well appointed with a walkin closet. The bed was comfortable. The downstairs had a well appointed kitchen with a dining and sitting area. The second bedroom had 2 single beds and a cot in it. We were situated very close to the family pool. It is peaceful. The resort is gated. The grounds are wonderful. The only challenge is that you have to drive if you want to eat out. My experience being in a large group on this resort, is to go to Costco and get your food and drinks. By the time you get done with the day, you are ready to slow down for the evening. This place does have BBQ in the pool area and you need a key to get into the pool/BBQ area and a key to get out. All in all, I would recommend this resort to couplees with children or to anyone looking for peace and quiet.

joysclind (Wrightwood, California) 08/07/2019

My family stayed here for a week booked through AAA. Nice place but had some issues Pros - great location convenient access via rental car to area. Staff pleasant upon check in and phone calls were answered promptly. We had booked a one bedroom with sofa bed and since the condo didn’t have a sofa bed were given a second bedroom with two twins that worked great for my kids. My kids loved the pool. And hot tub. A lot ! 🏊‍♀️ Very close to our unit. Coffee and tea was provided daily with phone call requests as advertised. Cons - ANTS 🐜 in the upstairs bathroom. Called staff the next morning nothing was done that I am aware of as there were still ants the next night. Since our family was staying the following night at volcanos national park overnight I asked for the bugs to be treated. So came back on day 4 to an upstairs that smells of insecticide but not more ants. Cont open a window to ventilate due to heat outside and no upstairs fans. Turns out on day 6 the ants reappeared in the downstairs bathroom. 😵 Downstairs bathroom toilet occasionally runs - probably some slow leak internal (?) we saw nothing leaking external. Annoying but can deal with it. Upstairs bed hard as a rock. No mattress topper. Worst bed ever. Kids beds were fine. This condo only has AC that you cannot set below 74 and one fan in the main area so the bedrooms get very stuffy at night. I hope for future travelers they install ceiling fans or something in the bedrooms since you really can’t open the windows due to humidity and heat outside. No view to speak of just looking at other condos. No golf course view. We were in 1901 Parking sucks. Most spots are reserved and there was not a designated spot for our unit so we had to frequently park further away. No shuttle and most things are over a mile away or more so have to drive or taxi. Additional notes not good or bad just FYI - pool and bath towels and bedding were provided as was the daily coffee and newspaper on request. Plenty of dishes and and full kitchen. But no spices, condiments, etc. no day passes to the Hilton or other pools as other reviews had mentioned. No beach toys as other reviewers encountered. Not sure if we would return here. Kinda on the fence for us on that one

filalex17 (London, United Kingdom) 07/15/2019

We really liked staying in this place for so many reasons : - great location: close to the beach, shopping centre, food court... & don’t miss the sunset at the lava lava beach club ! - nice, quiet (when we were there) and clean pools - spacious villa - excellent customer service : we had an issue with the AC in our first villa. I called the office, 20 minutes later an engineer was here. Unfortunately he wasn’t able to fix it, 15 minutes later the office called me back offering to relocate us in a bigger villa and they offer us a discount However small things made I don’t go with 5 stars: - cleaning : I am not the only complaining when I read the comments. The cleaning is really imperfect and must be improved : dirty towels, dirty floors (hairs, dust...). - equipment : understanding we are in a villa we can’t except to have everything but small thing like sponge, kitchen towel, salt & peppers... would be appreciated. - don’t forget it’s not a villa dedicated to be rent, this is someone’s house so you can have some pictures of them in the bedside table... quite strange sometimes... Hopefully they will improve these points, if they do this place would be a real nice place to stay !

Chautauquan (charlotte) 06/20/2019

This was a great area to visit. Our condo had a pool pass to the Hilton complete with a lagoon for snorkeling. The condo was well equipped and spacious. We frequent Hilton Head and it reminded us of a newer pacific version of HHI.

relouie (Tehachapi, California) 05/08/2019

We just got back from a week in Waikoloa and wished the unit was better. We booked our trip through Costco, hoping it would be a well maintained unit. We stayed in a 3 bedroom, Unit 605, and figured renting the larger one would mean it was a nicer one as well. I even called the office at Aston a couple times before we got there, to make sure we would have a cleaner unit, with one of my grand kids beginning to crawl. We checked in later in the day and within an hour of my granddaughter crawling on the living room carpet, her knees and feet were black from the dirty carpet. Based on many other reviews, we thought that beach gear, chairs and other items would be available for our use, but there was nothing in the unit like that. We went to sweep the tile floors and there was no broom. We decided to use the vacuum that was in a closet but the tank had been removed, so we couldn't use that either. There are also no dish towels or sponges, so make sure you bring your own.The garage, several kitchen cabinets and some of the closets were locked so we had to access to those. It appears the owners and property management company take very little care of this unit and Costco will be made aware of this. I hate writing bad reviews but I also want to protect others in the future. As far as the complex goes, it is very clean and the pools are well maintained. We did have to pay a cleaning fee, which is pretty ironic.

Wandererz808 (Honolulu, Hawaii) 07/25/2019

I checked in here as me and a friend were going out for a night of drinks and did the responsible thing and got a room to avoid a DUI. So we checked in and out the door in 5 minutes. This morning when we woke up I found BLOOD ON THE WALL and a chair has a dent on it!! Like someone had a party before I checked in. I better not be charged for this as I reported this things. I was told housekeeping will be up.. No housekeeping ever came. I felt disgusted looking at blood on the wall and no one coming I showered in case there are more blood in the area. With having the feeling that this isn’t important to them I checked out and reported to the gentleman in the front. His excuse was “maybe they were waiting for you to check out” so to tell me you rather wait for someone to have contact with blood that can contain viruses that can survive 1 week outside of the body. Didn’t have the feeling they cared enough with my complaint as I wasn’t yelling and remain calm and respectful. Side note. Hotel runs out of parking quickly so be aware and get parking early. Room was nice and good. Except the main complaint above. Hotel is a bit hidden but value was great. Great place for the price but customer service isn’t their strong ability.

Mitchhawaii (Kealakekua, Hawaii) 07/25/2019

This is one of the better budget hotels. It is also an older property but the amenities, especially for Kamaaina's makes It a great deal. The staff is extremely helpful and friendly, and you bet I'll be staying here again, versus Pagoda or Ambassador Hotel. I stayed her for 6 nights for work, so needed parking. The day I checked in, parking was sold out, so they recommended the zoo which is close by. My room had a comfortable bed, and room was clean. Shower was clean, and water hot. AC cool, no problems at all. My only complaint is one elevator, but it is an older hotel. Kamaaina use their website for specials because it is an Aston Hotel property. The person I interacted with the most is Justin at the front desk, who was very friendly and helpful. I read all of the reviews on another review site, and it's like people pay cheap and expect high class. In this hotels case, you get way more then you pay for.

danatsuchitori (Honolulu, Hawaii) 06/07/2019

This may not be a high-end resort like the Hyatt Regency Waikiki Beach, but their staff, especially hotel manager, Maryknoll, made sure my requests were followed through. Upon my arrival, I had no complications whatsoever like I had at Hyatt Regency Waikiki Beach. My room with a king bed was ready on a high floor at the end off the hall, just as I requested with hotel manager, Maryknoll, day before my arrival. Upon my checkout at 12noon, hotel manager, Maryknoll, sincerely apologized for no late checkouts, because of a group arrival, and extended her arm with her business card and said if you need anything else, please don’t hesitate to call me. Overall, this hotel may not be a high-end resort like Hyatt Regency Waikiki Beach, but their staff and manager just know how accommodate their guests needs without complications.

Nomadgirl1946 (Batehaven, Australia) 05/31/2019

Staying here beginning and end of May to break the trip between Australia and the US and Canada and return to Australia we found the motel handy to the shops and Waikiki Beach and surrounds. First stay found us in a clean and comfortable room with lanai. Staff friendly. However, lift was broken for 1 day which meant carrying our bags up 4 flights of stairs. Return visit we were placed in a very small room adjacent to lift - part of an adjoining suite I assume as there was a locked door in room and we could hear the voices and TV of next room. Felt very uncomfortable with little walking space and one partner had to get out of bed by climbing to the end of bed as it was against the wall. Tap on bathroom basin faulty and we worried we might be held accountable if it completely failed. Not acceptable. We requested another room and the staff obliged. Our biggest problem was the $15.00 per day service fee which includes US Today (overseas visitors have no topical interest in this paper), water in the foyer (why would you bother sitting in a small foyer to drink water), replenish coffee in room daily (this is normally a part of motel service and the coffee sachets only allow for 2 cups a day), shuttle to Ala Moana shops which one would only use once in a short stay of 3 days and local phone calls which most US motels provide as a part of room costing. This fee also allows for Internet access and in room safe which most motels provide free of charge anyway and additional inclusions (whatever that means). One has to pay this fee but in my opinion it is a form of "made up greed" for more money. An old motel but clean and tidy overall.

m0anikeala (Kihei, Hawaii) 05/07/2019

Location is great, but don't think your getting the best of the best. Front desk desperately needs a new desk, roof, furniture, clean windows, etc. As for the room, I didnt even want to stay here after witnessing nothing but stains, nasty vents, shower was moldy, and room smelt of mold. Stove looked outdated MAJORLY, and the room just smelt out. From what I was told from an employee, they weren't able to get an update on the resorts, cause their sister resort needed to get done BEFORE this one. In my opinion, this resort should have been the TOP one on my list to get replenished and fixed! BEWARE!!

shazza_lc (Salisbury, Australia) 08/16/2019

We stayed at the Ilikai for 10 nights and booked direct. We arrived early and dropped our bags off while we walked down to Ala Moana Shopping Centre. We got back around 1.00 pm and had access to our apartment. The apartment was spacious and had views of the marina. It was a great location and we used the complimentary shuttle a couple of times. Staff could have been friendlier. We went to Cinnamons for dinner and didn’t rate it. It was easy getting the shuttle to the outlets from the guy out the front of the hotel under the umbrella. Definitely would stay here again

USASUN (Zurich, Switzerland) 08/15/2019

We rented this Unit through Waikiki Beach Rental. Booking process was easy. Ilikai 1942 - Great location, really central, comfortable, clean and just like the pictures, the check-in was easy. Loved the view, beach access and the amenities of the Ilikai building. For 4 people the bathroom was a bit small, there were not enough towels and towel holder for drying. We had a perfect stay in this appartment. We would definitely stay here again!

Janine45 (Wellington) 08/12/2019

This is our third stay at the Illikai. We love everything about it. the location and its proximity to restaurants and Ala Moana Shopping Mall and the beach and the public lagoon, and the views from the balconies..The list could go on. It is a bit dated and an old establishment but many of the rooms are uodated and its clean. We will always choose this hotel/condominium establishment.

kruuza (Auckland, New Zealand) 08/11/2019

Our accommodation was cancelled last minute due to the new private home letting rules. We wanted a full kitchen and view This was a great find on the 25 floor nice big rooms bigger than most with a small kitchen and good views. It was quiet and clean Yes this on old hotel struggling but we no problem with any of the staff and the service was great It was also great to be away from the downtown Waikiki

GeorgeD622 (Maroochydore, Queensland, Australia) 08/09/2019

We had a family of 7 and trying to find hotels without hiring 2 rooms was impossible until I came across this gem. The hotel rooms are dated but sufficient and room 1543 was a double apartment with ocean views and so spacious, we couldnt have asked for more. It was clean, modernised and while the nothing special of the facilities, the pool was adequate, even though one of the pool attendants took her job too seriously, it was good. Close to everything except the hustle and bustle of waikiki tourist strip. We loved it being at the start of the tourist strip and felt very comfortable. Staff were mostly good and courteous. Room was great as we were self sufficient. Really no bad points other than it being a dated hotel but that did not worry us at all.

Arawatbuwan (Los Angeles, California) 08/04/2019

Good location. Short walk to the beach. ABC store across the hotel. Free beach towels just use your towel card. Free cold water at the lobby. Plus is the fish hook cafe which is located right down at the hotel. Booked thru costco travels. Got $100 dining credit plus $10 each person credit from Luana which totalled $150 which we used for Fish Hook Cafe. Stayed in a studio with kitchenette. Basic things needed are there. You may cook simple foods if you want to. Features are old though, faucet in the kitchen is leaking, bathroom handle wobbly, but otherwise everything else worked good. We had one bed and one pull out bed. Would have been better if we had 2 double beds but they said they only have pull out beds. Room was cleaned daily which is really great, new towels everyday, clean room everyday. Kudos to the housekeeping staff who work hard everyday. There is a shuttle going to Ala Moana mall fr the hotel too. Walking distance to the beach, international market, marukame udon, abc stores. We had the street view but still a good view bec we were at the 10th floor. They said you can see the Hilton fireworks fr the pool area but do not watch fr there bec you will only see half of the fireworks, not a good place to see the fireworks if you want to enjoy it. Go somewhere else. Lobby people are friendly. This place is recommended as a good place to be while in Waikiki.

JDondunay 07/29/2019

Check in was quick and easy. Love coming back to my room clean and spotless from an exhausted day at work. The staff are extremely friendly and helpful especially Martha at the front desk, James the bell and valet Jesse, Chet and Jawaiian. They have that Aloha spirit you hear before coming to the islands. My days are coming to an end and I’m glad I chose to stay at the Luana.

Y5494OHheidik (Santa Clarita, California) 07/22/2019

If you want to be in Waikiki, but away from the central hustle & bustle, this is the hotel for you. The lobby and mezzanine have been recently renovated and they are starting on the floors with guest rooms now. There is a lovely wine and cheese reception on the mazzanine floor on certain evenings, free yoga classes, and free beach towels/chairs/boogie boards. The hotel is close to bus stops, is a short to moderate walk to shopping, restaurants and my favorite...the beach. They even have pet Betta fish that you can adopt for the day! The hotel gives you $10 vouchers to use at the Fish Hook Cafe on the 1st floor of the hotel, fantastic! There are comfortable cushioned rocking chairs and benches curbside for you to wait for your excursion shuttle pickup. All the hotel staff are very friendly and helpful. My only 2 complaints are 1) I was in a non-smoking room but the person in the room next door was smoking on their patio. This smoke was being drawn in through our room air conditioner at 2:30 a.m. I complained later that morning and was told that management would place a letter under the smoker's door. I don't know if they ever received it, because the next morning the guest was smoking in the patio again. When I mentioned this to the front desk, I was given an e-mail to correspond to. I submitted an e-mail including photos of the offending cigarette packs. Nobody ever responded to my e-mail or offered to move us to a different room. 2) Although we had a room refrigerator and coffee maker, it would have been nice to have a small, simple microwave.

kryst252 07/20/2019

I booked a studio with kitchenette for a multiple-month business trip. Easy reservation and check in process. The staff here makes it one of the better experiences I've had in an extended-stay situation. I had a rental car shared between my coworkers, and they never gave us a hard time for leaving a key at the front desk in case one of us wasn't in the hotel and needed the car for later. We used the valet for the first two days and then switched to the Hale Koa parking for the long term rates. The workers at the front desk even recommended it, which shows that they care more about folks having a great experience than charging for their valet. They're never too busy to listen to concerns or make recommendations. Most of my interactions have been with the afternoon staff. Martha and Alexis have been particularly excited to hear about what adventures I have planned for the few days off I get. When my trip got extended, the thought of going to a condo crossed my mind, but this workforce has been so great and accomodating, it wasn't worth the risk to have more space, but less service. They really have made this hotel feel like a home away from home. The studio kitchenette had an ocean view facing Diamond Head. You can also see the main road the hotel is on. On the weekends you can get a great view of all the catamarans. It doesn't have a direct view of Friday night fireworks, but I could see them from the stairs on the ocean side of the hotel just fine. July 4th was great! Didn't have to leave the hotel and fight the tourists. I had a two-stove burger and a mini-fridge that made it easy to store leftovers and small frozen desserts (think pint-sized ice cream carton). I asked for a queen sized bed and sofa pull-out. The mattress is definitely on the firmer side of a box spring, but I'm usually exhausted by the end of the day. Some of my coworkers have found them uncomfortable . I remedied any discomfort by bringing my own body pillow and standard pillow. I don't expect everyone to want to do this on their vacation, but since I was staying long-term, it was the easiest for me to just drive to walmart and spend a few dollars. Never had a problem with housekeeping. Even if I didn't want my room cleaned, I could always count on my Auntie to ask if I'd like fresh towels, coffee or tea when she'd spot me in the hallway, even at the end of her shift. Any cleaniless issues were solved within 12 hours. I chose a hotel rate without amenities, but can comment on what my coworkers who were paying for amenities had too. Without amenities, you're still able to get free beach towels that you can return when you're done at the front desk. There's also dvd rental and a PS3 in the room (I didn't use these as I brought my own gaming system with streaming services). Ice machine was on the first floor. The laundry room is on the first floor (coin-operated, but I think it has a drop-off service that I haven't used), along with a gym and pool. As most of the shorter-staying folks are also roomed on that floor, it can get a little crowded, so it's best to try and do laundry when most families are out of the hotel. With the amenities fee, my coworkers received a $10/day coupon for the Fish Hook Cafe, with I opted not to. The hours are from 7a-2p, but I could really only go on Sundays due to my schedule. The hotel also has a shuttle that goes to the other hotels in Aqua Aston chain and to the mall, which is great for those trying to grab food or shop without a vehicle. As mentioned before, if you're bringing a car, the Hale Koa parking garage is the closest public parking to the hotel. You get a better rate if you're a government / DOD employee. Access to the beach is great and walkable in about five minutes or less. The lagoon behind the Hilton and the part of Waikiki Beach are very tourist-friendly. If you're into military history, there's a lot of statues at Fort DeRussey park and also an Army Museum nearby. Since I've been here, the hotel has been promoting that our room key can be used for free admission to the Bishop Museum and discounts at other local attractions. There's also an Expedia agent on site for those who don't want to hassle with the vendors on the street selling excursions. I booked round trip transportation with my one-day adventure tour at Kualoa, and the pickup point was within a 10-minute walk from this hotel. The Waikiki Trolley, The Bus, Biki bikes, and Hui car shares are close by. Uber and UberEats have been great transportation and food delivery options. The Ala Moana mall is about a 20-30 minute walk depending on your pace. The area is very pedestrian friendly. The greatest hazard are tourists with biki bikes riding on the sidewalks and trying to weave in and out of walkers.

trixie1957 (Barrie, Canada) 07/18/2019

What a great trip. We had a kitchenette in our hotel room. We had the choice to make a meal or eat out. Waikiki is a gorgeous place to visit. Beautiful an extremely clean. Nice restaurants. Beaches we clean and well maintained. I give this a 5 stars.

joshkT3578PZ 08/11/2019

Good trip Started by picking up the rent a car. Next we went to costco to load up Weather was perfect, this was a rest and relaxing trip, we still worked out and ran along the beach Hotel Was great , with 8 bbq to do the fixings. Room had full kitchen with a stacked washer dryer Resort was close to town, with buses running hourly into town Safeway’s outlet mall, and food of choice was down town

loveseeingelmundo (Seattle, Washington) 08/10/2019

Minutes from the airport and across the street from a mall where you can find anything for much less price than touristic places. It is ok for the price, run-down definitely but clean, rooms are clean and have everything you need, the restaurant only good food is breakfast (overpriced tough for the food...) Staff is friendly but don't expect much, you can save $$ staying here, most tours will pick you from here and the location is actually quite convenient to visit from here any of the major places to see in Maui. Nice rooftop pool.

davidedwardscafc (Rochester, United Kingdom) 08/08/2019

Our agent booked this hotel and they will be informed to do their homework on our return. By the way the agent was 'Trailfinders" voted one of the best in the UK. (not impressed} The hotel was dated, grubby, and the room smelt musty. One night was too long. We then pay a $15 resort fee for what? It was apparently already included in the negotiated room rate. We would have left but arrival from airport was very late. There is no beach although the location is attractive. Do not stay here if you have any standards. It does Maui a disservice.

Jeannine B 08/07/2019

Very nice staff eager to make your stay memorable. The beachfront view from out room was spectacular. Nice shopping mall within walking distance. Sea turtles were right in the water swimming with you. If the ocean was rough the pool was just right.Can't wait to go back!

RN80850 08/02/2019

Reserved a standard room with 2 beds a couple of months ago through a third party website. When we arrived, front desk clerk said they only had rooms with 1 king bed available. That was a problem because there were 4 of us. It took awhile but she was eventually able to shuffle some rooms around and gave us a room with 2 beds.   We went to the room and opened the door only to be greeted by hot air and a musty smell. The room was dated and worn. The window AC unit was off so we turned it on and dropped our bags and left to enjoy the rest of the afternoon in Maui.   After enjoying a bit of Maui, we returned, showered, and got ready to rest for the next days activities. As we lay in bed, watching TV, my son jumps out of the bed and says he saw a bug. I told him to smash it. I was thinking I was just going to see a tiny cockaroach which ate common in Hawaii. But I saw a tiny bug and upon closer inspection, I discovered one of my worst nightmares. It was a BED BUG.   I yelled at everyone to get out of the bed and grab all the bags and get ready to leave. I took a few pictures and went to the lobby to complain. As I was walking downstairs my son found more bugs and texted more pictures.   I got to the front desk an alerted the front desk clerk and showed her the pictures. She didnt seem alarmed at all, but she went to get her supervisor. The supervisor apologized and offered another room but the hotel was sold out. He then offered me another room on another property in Kihei about 30 min away. I declined because I didnt want to drive that far. He kept looking and after about 15 min he was able to find us a room in the Hotel next door, Maui Seaside.   We left the hotel and in the parking lot we shook the crap out of our bags and clothes hoping none of those nasty BED BUGS followed us to the next room. We get to our room in the hotel next door (which was much more well maintained and cleane) and we tore apart the room to make sure there were no bugs there too. By the time we were done, it was midnight. Finally, we got to lay down only to not be able to sleep because of paranoia. I felt as if something was crawling on me all night.   We stayed a couple of more days only to have our vacation dampered by paranoia and inconvenience. We finally get home and drop all the bags and clothes in the garage and disinfect everything. Washed everything we could and dryed in High heat. Whatever we could not clean we threw away.   I contacted the third party website later for a refund. They in turn called the hotel. After waiting a few weeks, we get word from the third party website that the hotel declined our request for a refund.   So much for customer service. We will never return to the Maui Beach Hotel and I will tell all my friends and family not to go there either. If you are reading this, I would advise you the same and stay away from this hotel."

Mahalkita7878 08/11/2019

Our room 155 looked dated with 1980s decor and is garden view, but we were lucky enough to have a patio view of the ocean because there is a vacant lot there for sale. The lobby is quite nice and security good. We saw the security guy giving lots of parking tickets to cars in no parking zones or in handicapped space without tag. The landscaping is superb and the walk is maybe 5 min to the public beach. I don't like beaches here, even this one. They are very steep with quick drop so no shallow waters here at the resort or most of the beaches here. I did not feel safe with son here and he can swim. No lifeguards. The room was dated, waters not shallow, orange sand so waters not crystal clear turquoise waters, need car and we came from East coast so party of 3 with rental car $4800. Gorgeous drives on 30 to resort. Staff good. Pools not modern or pretty, but landscaping very nice. Pools and rooms should be updated by owners. Laundry room ok. We had 3 loads for 6 days'worth So $2.50 a load. $15 in quarters. Bring pods. Hawaii is pricey with having to pay for parking,$20 tips to tour hosts/waiters, tours, $20 a day resort fee, etc. Probably spent $7000, including luau, helicopter tour, dinner cruise, aquarium on this trip, but not likely to return. Would have been nice if room was updated for price we paid.

AmandaMQueen (San Diego, California) 08/08/2019

This property has a great location with super easy beach access and minimal crowds. Go for the condo properties that are closer to the water. The staff here is friendly and the grounds are very well maintained.

KentCandy01 (East Peckham, United Kingdom) 07/23/2019

We had a lovely stay at this hotel, the room had everything we needed, although the air conditioning was very noisy when trying to sleep, the pool was nice the beach and amenities were all nice , I used the gym which is Nicely equipped .

Cheryl1412 (Market Harborough, United Kingdom) 07/21/2019

After reading some of the reviews I became concerned about my booking but should not have worried. Booked 2 premium rooms one king size and one twin for teenage children. We were in the coconut building which backed onto the road but never heard traffic at all - benefit of this location was being near the quiet pool. The rooms and grounds are immaculate and never once did we have any problem getting a sunbed, beach was lovely. Ate at castaways a couple of times and food and service very good. Walk to whalers was 20 minutes on beach path and very nice. Also used free shuttle a couple of times. If you want a relaxing holiday this is ideal - much preferable to those high rise hotels with pools in view of everyone.

chucktodd75 (West Sacramento, California) 07/21/2019

Our studio room had been recentlyrenovated and was pretty close to top-drawer. Our view was of "The Pool" across a lawn and garden. Easy walk to the ocean, the big pools, and a restaurant. Very responsive staff. Grocery store close by as well as Lahaina, etc. Would stay here again.

michaelmD744RU (Lihue) 08/14/2019

The Pagoda hotel, ball room, restaurant and "carp", is a part of our island history. For many locals, it represented a special night when staying there or attending a family or social event. Today, it still draws many neighbor islanders and travelers who are looking for a reasonable priced not "Waikiki" hotel without high material expectations. What wins you over is the staff who goes out of their way to greet, assist, make you feel appreciated and a part of their family. Debbie Arakaki is one of those special down to earth and positive people who always greets you with a smile and acts in your best interest. The Pagoda Hotel should be very proud to have Debbie on their team!

DanaLosAngeles (Los Angeles, California) 07/17/2019

Locals do favor this budget hotel as the prices are low and the location is central. The rooms and service leave much to be desired. Deferred maintenance can be seen in the rooms and bathroom, and the front desk service was perhaps the worst I have experienced in a long time, Friendly, but one person for many people resulted in an hour long wait for a key.

RJandjt 05/12/2019

We stayed three weeks and it was a real home away from home. The staff were very friendly and helpful. the whole experience made us feel very comfortable. Combined with great food and excellent service at the restaurant made for a perfect holiday.

Highadventurer (Singapore, Singapore) 05/09/2019

No complaints about staff and reception, helpful indeed. However the hotel rooms are in need retrofitting starting with carpets. Carpets are not suitable for asian pacific weather. Having tiles or faux timber is easier to maintain. If you are catering for tourists from temperate countries n need to have carpet then at least refurbish. next you have obsolete box aircon with thermostat which keep switching on and off when a certain temp is achieved. Well the periodic auto re start is a nuisance Next you have a basin in the room on the dresser table, and a basin in the washroom .. care to explain why? Above said , many positives such as the convenience store, free dvd rentals (no body has time to watch), lots of eateries nearby, short walk to Moana Loa(also in need of retrofitting as with airport!) If the major retrofittings were done, obviously we have to pay a much higher room rate

BarbarasSilva (Leesburg, Virginia) 05/08/2019

The local is very clean and I felt safe in the neighborhood, close to an Walmart and McDonalds. My room had a microwave and refrigerator, what was really helpful for a long trip (7 nights) but I'm not sure if this is available in all the rooms. Pool has a good size and it was pretty clean, just like the bathroons, the pool area in general was really enjoyable. I was just disappointed about not having breakfast included.

tiffanybriggs1025 (Wahiawa, Hawaii) 08/16/2019

The Surfjack is extremely cute and we'll maintained. It is clean and all the staff is friendly and go over and beyond for the guests. It is within walking distance to the beach, several restaurants and the zoo/aquarium. Couldn't recommend this hotel enough.

Gardenio_NZ (Whangarei, New Zealand) 08/12/2019

We stayed at Surfjack for 2 nights. We were lucky enough to have our room upgraded which was fantastic. The social area on the ground floor is excellent - the restaurant is excellent for brunch and dinner and the pool is great. The staff were friendly and the valet parking was quick and easy. Would absolutely stay there again.

Blair G (Boyd, Texas) 08/12/2019

I have stayed at the Surfjack multiple times. I enjoy the location being within walking distance of everything in Waikiki. I just take a Roberts Transport shuttle from HNL airport, and then walk around Waiiki, or take Uber to Honolulu if desired. It is more of a boutique hotel, and the rooms are always clean, and the staff has always been so polite and helpful. I judge hotels based on bed comfort, and the Surfjack has very comfortable beds.

Drewskee808 (Kailua-Kona, Hawaii) 08/11/2019

If you don’t enjoy your stay, you’re probably too old. Staff is friendly helpful and happy. Accommodation and location are on point just of Waikiki away from the chaos, but within stumbling distance. Eco and ocean friendly, hut all the little details. If you don’t enjoy your stay; YOU are a bad person.

Mariette N (Tel Aviv, Israel) 08/10/2019

With our family we had an excellent at The Surfjack Hotel! Nice swimming pool and chill atmosphere. And also great service from the 3 brothers Tiki, Ken & Darian and their colleagues. Mahalo! See you next week 😉

193MandyR (Prague, Czech Republic) 07/28/2019

We just arrived home after 10 fabulous nights in this 3 bed town house, we all loved it. We stayed here two years ago and liked it so much we returned and it didn’t disappoint. Check in was super quick and easy, on arrival at the house the carpets were still a little damp as the whole upstairs carpets had just been cleaned so the house smelt clean and fresh and they dried in no time so not a problem. The only downside was the fully equipped kitchen was actually barely equipped, there was a kettle, toaster, microwave, coffee machine, super large oven / grill but no utensils, not even a baking sheet or spatula/ wooden spoon. So couldn’t cook a home made meal, had to use a carving knife to take a pizza out of the oven! On the plus side it’s great having a large washing machine and drier. It’s a lovely little gated community, there is not much outside space just a tiny paved area at the back but no garden furniture, it was too hot on our visit so we were happy indoors with the aircon. Great pub/ restaurant 5 mins walk away Millers also a Chillis, Publix 10 mins walk and a pharmacy. The traffic was a major problem during our stay, Disney is 20 mins drive but took 90 mins!!! The I4 is super congested at this junction for no obvious reason. We took lots of different routes to try to avoid. Overall loved it and would stay here again.

Jennifer B 07/21/2019

We stayed for a dance competition/convention and the unit was exactly as described and pictures were accurate. I must say some of the reviews concerned me a little but we arrived and were pleasantly surprised at how nice it was. We stayed in unit 8125, which was very close to the pool, clean, and had everything we could have needed for our stay! Arrival and access was easy, communication was perfect! Thank you for the beautiful property to help ease the stress as we created family memories!

ASHW31 (Fort Worth, Texas) 05/31/2019

This was our second stay at Fountains at ChampionsGate, first stay was June 2018, and Nicole and Stephanie at the front desk made sure that I would return next year! Upon arrival I was not happy with my unit I was given as the initial smell of it was not appealing and the carpet with the regular wear look was just not getting it for me, then on the next try I wasn’t happy with the appearance of the couches, on the third try it was a beautiful unit 8205 butttt it was a three bedroom and I needed 4 on my 4th try yes I’m picky and yes they did everything in their power to accommodate me and my family I was given my very first unit I had on my first trip 8112. I love the property and everything about it I definitely feel like it is beautiful and with a little touch up paint on some areas where the wall was a bit dirty from people rubbing against it and buffing of the carpets this could easily be a 5 star experience.

whaurnoo (fae Fife) 05/08/2019

This was a family vacation with our son, daughter in law and our 4 year old grandson. Everyday was hectic - of course we knew this before our visit -- but this beat anything that we thought we were prepared for !!! The Fountains resort was only a short distance from the Disney and Universal resorts but it still took us about 30 minutes to drive to any of the resorts. Don't think GRID LOCK is far away !! The Fountains was our escape from the hustle and bustle every day and it is only a short distance from a supermarket and restaurants. The townhouses at the Fountains resort were excellent and the outdoor pool was just what we needed. We were glad that we chose March to visit Orlando as each day, except one, was in the 80s. Quite warm for a Scot !!!! The reception staff were very helpful and directed us to our Townhouse. The resort itself was very tidy and the small lochan on the site had the necessary sign to make us aware that there may be alligators in the water. Luckily nothing showed up during our visit !!

Timothy K (Isanti, Minnesota) 04/28/2019

First of all check in girl was too busy on phone to even talk to me for over 5 minutes, check in was supposed to be at 4 and they didn't finish cleaning our unit until 5:30. Was a nice unit and it was nice that it was in a gated community. I believed that my entire bill was paid for when I booked through Delta airlines only to find that they billed me an additional $188.43. I wonder if Delta vacations is aware they are doing this. Don't know if I would use this facility again knowing this.

LMoy 08/17/2019

I just got back from Tuscana today. I have to say that I was dreading which apartment I would be given as it sounds a little like a lottery. I had an apartment in building 3, on the ground floor. I was pleasantly surprised to find that I had three bedrooms, two bathrooms and a little balcony/outside area. There was so much space and it meant both of my children could have their own double room- and at 10 and 8 years old this was invaluable. Overall, Tuscana isn’t a 5 star hotel, but a spacious base for you to use throughout your holiday in my opinion. As long as your expectations are for that, you’ll have no worries. The swimming pool is great, the condos are big, the staff are helpful (our washing machine stopped working and they got straight on this) and having the ability to wash your clothes and make breakfast before you head out for the day was something that we really loved. The cocktails and food at the pool (at the weekend only) were reasonable and we didn’t really use any other facilities so can’t really comment. I wouldn’t go back as we have now ‘done Florida’ but this is a good base from which you can enjoy your holiday. Top tips: Go to the reception to collect towels for swimming, daily. Travel to Target to buy a decent shop for the duration of your holiday. Millers restaurant there has some good hearty food. The pool is manned so watch your little ones- oh and if it’s storming they don’t stop you. Swimming in the rain is lovely. Look out for the local wildlife- we loved watching the raccoons and a crazy squirrel who are foraging for food! Made us smile!!! The pool seemed to be really quiet in the morning before 11 if you fancy a swim before you head out for the day.

Sarah34608 08/13/2019

I often make family trips to the Orlando area because of the water and them parks. Needless to stay I have stayed in many different hotels. By far this was the worst place I have ever stayed at. The room was not equipped with basic necessities such as towels, bathroom paper nor paper towels in the kitchen. We requested these things from the front desk and had to wait 24 hours before anyone delivered them although we were assured they would send someone right over with them. We ended up buying our own toilet paper towels and paper towels. The corridors steps and the rooms were dirty. On our first night there we were greeted by two water bugs. The bathroom in the master suit had black mold above the shower. The people at the front desk could not supply us with dish liquid nor garbage bags because they claimed that things were moved and they did not know where they had been put. Many of the other guest at this hotel seemed to have questionable characters. They is only one supermarket fairly close to the hotel and it closes early as many if the local restaurant. I could not in sound mind recommend this place to anyone. I would not even allow my dogs to stay in a place like this. I was super disappointed and disgusted by this place and the quality of customer care.

love_life90 08/03/2019

This place has become our to go spot anytime we travel to Orlando, FL. It all begins with their sales agents Leticia went above & beyond to find what we needed and explained in full detail of what to expect when we arrived. Arriving the resort is located in a area where you have ample places to go for eating or shopping personal items. The resort is located in a gated community very beautiful landscaping the rooms are very spacious. Couple of times we had dinner there where it felt just like when we have dinner at home!!! My kids ENJOYED there stay they loved the pool they loved all the rooms had flat screens, I mean this place makes you feel just like you’re at home!! I have been recommending this to coworkers, family, and friends. Best rates as well. Make sure to call and book with Leticia very sweet and efficient young lady!!! We’re returning for Christmas Break!!!!

Fernando A 07/08/2019

A beautiful place, surrounded by nature, quiet and staffed by very friendly people, is close to all the main attractions and tourist attractions of the area, the apartment is comfortable, clean and adequately equipped.

ArmstrongP-NI 07/06/2019

We had a fantastic 2 week stay and we all wish we didn’t have to leave. A cracking set up for a family and we had 2 en suite rooms with a great living area, kitchen and full laundry. A lovely pool and surrounding area coupled with staff who couldn’t be more helpful! Looking forward to our next trip

Lorraine R 08/14/2019

Only stayed 1 night which ends up fairly expensive by the time you add park fees but well worthwhile. Rooms very small but nicely decorated. Had an absolutely wonderful dinner in the restaurant. They looked after our whims and fancies and we really enjoyed trying a bit of everything. We finished the night with a bottle of wine in the lounge by the open fire Would recommend to anyone who likes to do something a bit different

Wanda C (Brooklyn, New York) 08/14/2019

While visiting Volcano National Park, we stopped to grab lunch. Volcano house had amazing food and the view was stellar. This restaurant is located inside a cute little inn. We had a nice meal there. They also have a nice little gift shop.

gary c (Carolina, Puerto Rico) 08/05/2019

We stopped in an walked through the Volcano House. It’s a restaurant/inn right on the edge of the Kilauea Caldera!!! The place inside was super with lots of breakfast food being served. The views from the restaurant and outside were to die for!!!! Beautiful building built in a beautiful spot in the Park. It’s right off the Chain of Craters Road and very easy to get to. Once inside and even outside, you will never forget this place!!!!

Christina S (Greenville) 08/05/2019

We enjoyed staying at the rim of the volcano for a few days. The location is great with expansive views of the volcano. You can walk right out of the hotel onto several great trails and visit the park headquarters right accross the street. We would get coffe in the lobby each morning and sit and watch the steam coming off the volcano and making clouds. I do suggest paying more for one of the upgraded rooms and ask to not be right next to the reception area. We booked a basic room way ahead of time and it was very small and right next to the parking lot and the reception area. I requested to be moved and the receptionist said they would get back to me then when we were leaving said they had had a room available but were waiting for me to get back to them (?!). Also, young guy working at the gift shop was rude and unhelpful when we asked a question. Still, I would stay there again but in a better room.

andym281 (Sydney, Australia) 08/02/2019

Wow. What a waste of a great location. Dirty, threadbare and in serious need of a makeover. With big tv's "showing" some kind of text jukebox you could easily have teleported back to the 80's - although I'd hope it would have been smarter back then. The hole in the ground toilets in the park are cleaner than than the restrooms here - avoid!

470kristoffern 07/18/2019

We got a room last minute at this hotel after missing a connection. Upon arrival, we did have to use a secondary entry around the back due to renovations but, but the night porter made up for that quickly. We were offered a great room at a good rate. The bed was king size and very comfy. It had a good quiet air con and I slept like a clubbed baby seal. The next morning checkout was without fuzz and the bus to the airport is only minutes away by foot. Unfortunately we missed our flight as it was overbooked, but we returned to the hotel and we were greeted in a similar fashion. We even got our same room back! I’m an airline pilot so my hotel experience is great and varied, and I would 10/10 recommend this place for the budget conscious traveler with an affinity for proper rest!

Mandy T (Anglesea, Australia) 07/14/2019

This is a fantastic hotel. They are undergoing renovations at the moment, but most of the rooms are renovated and are beautiful. We were not affected by the renovation at all, and reception has been relocated, but it didn’t make any difference to our stay. Very good rates for a lovely hotel in the centre of Waikiki. Stay here for sure. Thanks to lovely Christianne (spelling?) who was wonderful and helpful during our stay.

Allywoodf 07/10/2019

Stayed here for 5 nights and the location was by far the best asset. Room was nicely decorated and the beds were very comfy! However the room was lacking minor luxury’s like a kettle and phone... as well as the shower was tiny and barely functional, took around 10 minutes for the water to heat up and even then the water pressure was very weak, got wetter outside from the humidity.. as well as the air conditioner caused the room to have a funny smell... the staff were lovely and more than happy to accommodate and assist us in anyway they could. This hotel was renovating during our stay so everything was a bit of a mess with construction everywhere, however it was very well managed, everything was still clean and there was no noise! Worthwhile staying for a cheaper alternative close to all the action.

nirmitha_AU (Melbourne, Australia) 06/30/2019

As per title. Communication seems to go through their ‘sister (parent?) hotel’ Aqua Sands (which is a short walk away). Pretty unprofessional. I was promised the deposit will be returned in 2 weeks. Since I live outside of the US, my means of chasing them to get this done is also limited. STAY AWAY. I would highly discourage going here. On top of all that, the hotel was a construction site while we were there.

Gregor010 (Perth, Australia) 06/24/2019

We stayed here for a few nights before heading to north shore. So happy with the experience and customer service. Within walking distance to everything in wakikiki which was great. We went to north shore for a few nights and came back to the same hotel and the lovely lady at check in upgraded our room which rounded off our Aloha experience! Thank you a white sands hotel !!!