Pauly_Dents (Huddersfield, United Kingdom) 10/30/2019

Stayed here for 4 nights nice location in that its 5-10 minutes walk from beach and busy area and 2 mins from bus and amenities. Hotel is nice clean with open plan reception with seating area. Staff on arrival helpful and nice. Rooms were clean but a little dated but bed was comfy and aircon was included. Also get in room was coffee maker and fridge large tele and safe. We overlooked the road but it is relatively quiet so wasnt an issue. Also building work is taking place next door and across the road which starts early but no more noisy that normal delivery lorries and bin wagons, but not an issue to us as we are early risers. Breakfast good but plenty of variety of warm food but very basic cereals hoola hoops or bran flakes also only thing to put on toast was maple syrup no jam or marmalade when the stern asian front of house no was the answer which i find strange when offering breakfast. but could have had spicey cabbage noodles egg fried rise items more suitable for dinner. All in all enjoyed our stay.

christine154976 (Halifax, Canada) 10/24/2019

Stayed here 10 days very good location! Close walk to the beach only 2 blocks please don’t rent the beach chairs at the beach ..hotel front desk offered beach towels and chair free of charge just sign out for the day ...desk people are very helpful and friendly...breakfast ok mostly had pancakes sauges eggs ham ..you can find something is included in price of hotel not many offer this only 2 hours thou 7 to 9..had a great stay not fancy but clean and professional..pool small but works to take a dip not many people never down there and abc stores on every corner have lots of things to buy and snacks and alcohol Christine Nova Scotia Canada 🇨🇦

paul m (Chigwell, United Kingdom) 10/21/2019

this hotel is a good location and access to the restaurant one i can recommend is called chucks which is in easy access walking and the best steak we have had and the price was right if you want good time there is also a house band and the staff are top notch

PieterB205 (Kalmthout, Belgium) 10/13/2019

We stayed in a queensized guestroom, without balcony. Although the room was outdated, it was clean. Very basic bathroom, without a closet. But then again, we only need our room to sleep. The hotel is perfect located to make trips around the island. Breakfast is good, but there’s no variety.

Jeffrey H (Tampa, Florida) 10/09/2019

We were visiting Waikiki for the first time, and wanted to have a room under $200 per night and walking distance from the beach. We first found out about the hotel through an Airbnb listing, and then checked out the hotel on its on site. The hotel is a mixture of rooms owned and managed by the hotel, and rooms/condos owned by private owners. The hotel has remodeled many, but not all of its rooms, and the rooms by the owners can be remodeled or very old and in disrepair. We found that the room that we rented through Airbnb was in the old and disrepair category. The owner was friendly and responsive, and fixed the toilet and the lights. We saw a room belonging to the hotle, and it looked fresh and modern. Good things about the hotel are that it is about a 10 minute walk to the beach; relatively low price; it has a good WiFi signal; and there is a good breakfast for hotel guests (or for purchase for Airbnb guests), and that the elevator worked well. Bad things are that it has no view of either beach or city due to being surrounded by higher buildings, and that we did not enjoy the Airbnb room.

dawntop (Parksville, Canada) 10/23/2019

I looked at the posted photos read most of the reviews and still thought I'd give this place a try. I should have realized this hotel was not up to par when, upon arriving at 11 pm, several locals were working on a car right out front. Then we enter the lobby and hear an employee asking the front desk man what the various room charges are! Huh?! This was probably once a very nice place to stay. Unfortunately, the lack of upkeep shows. The only reason I gave it two stars was because the employees were very nice. Pros: nice employees; centrally located; safe in closet; large room; lemon water in lobby; big fridge and stove in kitchen area of our room. Cons: very loud a/c; bathroom window slats couldn't close so it got very warm in there; no "continental" breakfast; coffee machine out of order with only black coffee being free (cream was $1.00); three other entry doors to our room with cheap push in door locks-did not feel safe and told desk clerk; flimsy sliding door locks; kitchen drain plug broken; pool tiles were slimy and I slipped twice upon entry. The entire place needs upgrading. SEE PHOTOS

Cliff K 10/17/2019

We recently stayed at the Aqua Bamboo in Waikiki from Oct 5-13, 2019 in room 807. Family of 2 adults and 2 children (ages 4 and 13). The room was a one bedroom suite with a queen bed in the bedroom and a queen pullout in the living area. Perfect sleeping arrangements for me and my family. We had a kitchen and were able to take full advantage of this during our stay. Coming from Canada, the CDN dollar doesn't fair well in the USA so this was very welcomed to save us a little $$$ and we took full advantage of this amenity. The hotel staff were extremely accommodating to any and all of our requests. The swimming pool is an incredible little oasis right in the middle of busy Waikiki! You'd never know you were in the middle of a city. We enjoyed the pool daily as there was always nice shaded areas to give the kids a break from the sun. Once the pool-side bar construction is complete, this will only add to the value of this area of the hotel. Pleasant surprise amenities: - Espresso machine in the lobby. Free cafe americano which we had every day and only $1.00 for specialty coffees like latte and $1.00 hot chocolate. - Complimentary beach chairs, float devices, body boards available to guests to take down to the beach. - Complimentary beach towel service - Movie rental machine in lobby, free of charge and included video games as there was a PlayStation in the room. This came in handy on the one and only day we had rain pretty much all day. Movies were nice to have at night when our day had wrapped up. - Washer/Dryers located on floors 4, 8 and 12 (from memory). The biggest PLUS with this hotel is the location. 1.5 blocks to the beach!! we were there in about 4 mins every day and it is so central we weren't far from whatever amenities we needed. We had rented a car for the week to explore the island but aside from that there was no need for a car. Next time we will skip that expense now that we know the hotel is so close to all we need. We would not hesitate to recommend this hotel to anyone, it suits all types of travelers.

BLMerce (Kensington, Maryland) 10/12/2019

Booked through Hotels.com. They moved us from our original booking to this room. It was terrible. Run down and needs lots of updating The one cup offered for us to use was dirty. Luckily we booked only one night before our cruise. I’m sure the hotel rooms are much nicer. I would book directly. The lobby and outside area are lovely and I’m sure their hotel rooms are much better than what we had. Front desk was very helpful in getting us to our cruise

evanora22 (Brisbane, Australia) 10/06/2019

This hotel is currently undergoing renovation works, so from water shut down's to construction workers all over the place. The hotel is ok but not very clean there was a weird smell in the lobby and the customer service is simply non-existent. I don't recall ever getting a hi or hello or any introduction to tourist activities or what's in the area or anyone who spoke English what a missed opportunity! Rooms were cleaned everyday but needs some maintenance. The pool was slippery and no promotion of Manager's reception etc. No drinking water either! On the plus side there are restaurants and the beach nearby and walking around and visiting other hotels we would return to Hawaii but definitely not to this hotel. This place is ok if you could deal with poor customer service and noise. Don't stay here if you are travelling with kids, there are better hotels. I won't return even if it was offered for free

DONNA063 (Botany, Australia) 10/04/2019

I stayed at this hotel for sux nights and my room was large comfortable and had two balconies one over looking views of Waikiki beach the other the mountains. The first two days I was here there was no concierge, then on the Tuesday Heather appeared and assisted me with some activity bookings. Brandon on reception wss great everyday he would greet me with a hello, ask how everything was. There was some general maintenance and renovating going on in the hotel but it was all done as quietly and without disturbing you as much as possible. On day five of my stay I had "plumbing issues" in the bathroom with water still in the bath from the shower and the toilet doing it's own thing, I spoke to the girl on reception who called maintenance straight away when I returned to the hotel about an hour later I was told that they would be moving me into a suite due to the plumbing issue and apologized. I felt this was very good customer service and solved the issue of being in a room and uncomfortable. I moved my luggage to my new room which was on the opposite side so both balconies now looked at the mountains. The daily resort fee I feel is high especially if you do not use the dvd/games. Free WiFi is part of this along with towels and beach chairs. Although not of big importance a restaurant or bar on site would be very beneficial especially after a long day instead of needing to go out again. I would probably stay here again.

SMyers19 11/06/2019

This is an older property but well maintained and is in a great location. The staff is wonderful, especially Olivia at the front desk. I had messed up my reservation and she was able to reaccommodate us and when we needed to be moved due to noise she offered to move us (I didn't have to ask) and then went the extra step and upgraded us all done with a smile and positive attitude. Everyone we had interactions with was friendly, helpful and good at their job. I was in the travel industry for 30 years and have stayed a lot of hotels and this is the first one I gave a rating to. We would stay here again!

657marilyne (Birmingham, Alabama) 11/05/2019

Lovely, older hotel right in the middle of Waikiki. The people were friendly. Service was great Breakfast was continental with fresh fruit, bagels, toast and cereal. When we checked out, they gave us each a Hawaiian cookie. We booked the junior suite which was a huge room with a bid balcony, fridge, sink and microwave.

321jannam (Brisbane, Australia) 11/05/2019

We had a nice stay at Aqua Oasis for 1 week. Clean, helpful staff and great location near the shopping strip, close walk to the beach. The same breakfast every morning was a bit monotonous but all in all good for the price. The photos are the view from our 10th floor balcony.

T1295MZrichard 11/05/2019

I was very impressed with their great customer services, the team was cordial and very helpful. Olivia radiant smile and good attitude made the experience ! I will reserve this hotel on my next trip for sure. A Big Mahalo, Rich

Q1865HGkarenf 11/03/2019

Check in was quick and we were offered bag storage as we were very early. We were given free breakfast, which was a surprise and most welcome. Nice clean, good sized room with a comfortable bed and a bath, which was nice. Great location near lovely restaurants and 10 minutes walk to the beach. Right in amongst some great shopping. Just a very simple continental breakfast offered and a small pool, which was enough to cool off in. Friendly, helpful staff, desk manned 24 hours. Great fast checkout. Definitely coming back! Thanks.

elletee0520 11/12/2019

I have stayed at this hotel before and i chose to stay here again because it is a great location. Conveniently close to many restaurants and shopping. A block away from the Royal Hawaiian Shopping Centre and very close to the Waikiki beach. There is an awesome alley way of souvenirs thats across from the hotel. I like that there were complimentary beverages in the lobby. 1 elevator was broken which made the wait a bit longer, but i could take the stairs.

Curiosity719733 11/11/2019

this hotel needs major painting and touchup - There should be matching, coordinated furniture instead of 2 different kinds of chairs at table - But it is a nice size and it is not crowded - It would be nice if lighting was more convenient - mattress and pillow very good

166100steve (Maitland, Australia) 11/10/2019

The worst hotel we have ever stayed in. Old,Small, smelly, dirty, tv not working.Guests complaining.The foyer is tiny and always overcrowded with guest and their luggage filling the space making it hard to get in and out. Don't stay here. Cheap and horrible, gives Waikiki a bad name.

tbosto977162 11/08/2019

not very helpfull at all when dealing with my freind who was hurt while staying at your motel. No offer of acknowlegement of her well being after the insident . You would think that someone would check but no very dissapointed in the staff

972staceyd (Key West, Florida) 11/05/2019

This hotel was in a great location, very walkable to everything in Waikiki, also right on the bus and trolley lines so very convenient to take public transportation. The rooms are very outdated, old patio furniture on the balconies and by the pool. Very much felt like what it might be to live n the 70s with the decor. However, staff were very helpful and friendly.

valerie x (Sydney, Australia) 11/04/2019

The hotel had an amazing location, 5mins to the beach and we got a partial ocean view / mountain view room. The room was super clean and comfortable with ample space. The kitchen facilities was enough for a short stay and coffee was replenished daily. The only down side was the loud construction outside and the super loud air conditioner, but luckily there was a fan in the room. The hospitality was great as management put on a cocktail party each week so you can mingle with other guests. The staff were super friendly and helpful. You can also rent DVDs for free which was a huge plus. I thought the bed was comfortable but my partner disagrees. The rooftop pool deck was also a plus with amazing ocean front views and mountain views on the other side.

getlost333 (Adelaide, Australia) 10/31/2019

Great location close to the beach and main shopping district Older style hotel with rooftop pool and viewing area Rented a privately owned apartment on 31st floor clean and quite modern decor aircon was poor and noisy... cooktop was annoying and kept flashing errors and after reading reviews seems the property managers Ali’s beach rentals are still putting the wrong cookware in the apartment... and everyone is still complaining... Very slim balcony is something to think about if you like sitting outside... very narrow and intimidating with only 2 old plastic chairs to use if you’re game...

Craig J (Warragul, Australia) 10/21/2019

Stayed at the Pacific Monarch on our latest trip to Hawaii and were very pleased during our stay. Last time in Hawaii Four years ago, we opted for a more expensive hotel but in hindsight we realised that it was money wasted considering how much time we spent in our room. The Pacific Monarch is a middle-of-the-road place to stay; not the flashiest in Waikiki, nor is it a budget motel. We found the rooms comfortable and clean and, depending on what floor and options you pay for, had a good view of our surroundings including the beach. The service from the friendly staff was fantastic and we were made to feel very welcome during our stay. The rooftop pool and spa was nice in case you wanted a quick dip instead of heading for the beach, and the panoramic views from the roof was a bonus too. Nothing is perfect and our only gripe was the noisy window mounted Air Conditioner next to the bed, but other than that, I could not fault the place. We will most likely stay here again on our next trip!

Orchid51 10/13/2019

There’s a water cooler with ice in reception. It was needing refilled. My husband asked if it was getting refilled because water in room was warm no matter how long we ran it from the tap. He wanted to fill our water bottle. She suggested going to local supermarket to buy cold water!! I think customer care needs looked at.

Shanti P 10/05/2019

This place needs to be demolished the aircon that really doesn't work well is very old..the washroom was disgusting I didn't even want to shower but did with my sandals on..take a look at the pictures it will tell the story.. save your money go to a different hotel...plus they charge 25 dollars a day resort..I would not give this hotel a star rating..we stayed out most of the day and night..spend about 8 hours to sleep..the door you could see outside from the inside no dead lock only a latch..

CityGirl1000 11/08/2019

If you want a reasonable priced hotel a block from the beach, Aqua Palms in Waikiki is the place for you. It’s close to restaurants, shopping and the convention center. The room was small, but clean with a microwave and a refrigerator. Don’t expect a Continental breakfast. Workout lovers, you’re going to be disappointed with the gym. It only had two treadmills and a couple barbells. Hold your breath, the gym had a musty smell. City Girl1000

Kaleo808 11/04/2019

Being a person who is disabled and uses a wheelchair to move. This Hotel was a perfect chose for my needs. When I book the hotel I asked for an ADA room and was granted such a room. The room had 1 big bed and a rollout sofa. Microwave, Refrigerator. Plenty of room to move around with a wheelchair. Room located near the Elevator. Great Staff to help you as well always have a Bell Staff person in the lobby. Free Apples and drink in the lobby. Parking was expensive at $25 per day. but they have a Disability parking area for your use near the elevators. Laundry on sight as well. They use a credit card to use the machines.

Andrissa T 10/26/2019

I stayed 10/22-25/19It is a really good hotel for the price. Very budget friendly. They offer a shuttle, it’s close to the beach and wonderful restaurants. Staff is great! The pool is small but cozy and fun. ( open until 10pm too) Only problem I had Was the bed is a bit firm. The furniture is kind of old but not a problem. ( when you’re in Hawaii you’re not going to be spending much time in your hotel) I highly recommend the Aqua Palms hotel and look forward to staying there again. Thanks! Andrissa

kanakeaina (Maui, Hawaii) 10/26/2019

Love the 2 queen beds, microwave and fridge. Its located right outside of Waikiki which works for me because I don't like driving in and out of there...too much traffic. Close to ala moana, I'm a kaaimaina so they waived the resort fee or thy call it amentiy fee and $5 off my parking which was only $10. If I'm not mistaken parking at hotels in Waikiki could he over $25 a day.

kjkpatriots (Toronto, Canada) 10/25/2019

We stayed here in October and had a great stay, the hotel room and lobby were clean, the hotel is close to the main shops and restaurants, and close to the beach. The staff were great, there was iced water available in the lobby during the day and beach towels and chairs were available to borrow from the concierge desk. The room was clean and the bed was comfortable, very quiet from outside noise and had everything we needed. The only minor negative was that the bathroom looked a little dated and was missing small details such as somewhere to hang towels or clothes - the only area was a shelf above the toilet. But we enjoyed our stay here and would consider it again.

Jackjasa 11/06/2019

Fantastic views of Ala Wai Canal, the sea and the skyline. Great pool and BBQ facilities and the staff and activity booking desk was helpful and knowledgeable. A very short walk to the beach and major shopping and T Galleria where the Trolley buses depart, so very central to get around easily.

SlapMeandCallMeSilly 11/02/2019

Located to all that is Waikiki. Short walk to the beach and shopping. 6th Floor outdoor pool with multiple cabana with full morning to afternoon sun. C-store and laundry on same floor as pool and car rental agency on main floor. My room was on the north side and had wonderful views of the Canal and the golf course.

Debi-Mike28 (County Durham, United Kingdom) 11/01/2019

Stayed at this hotel for 10 days. Staff were very pleasant and accommodating and helpful especially at time of check in when we requested a change of room to meet our requirements. This was not a problem or issue when we asked. Loved our room, which was very clean and had amazing views. We enjoyed spending time at the pool and the comfy pool pod beds were fab. The hotel is situated in a great location, near to the canal for walks and close to shops and restaurants. Beach was not too far away. Thank you to all the staff at Aqua Skyline for making this a special and unforgettable holiday.

rjfreemanii 10/25/2019

Excellent staff. Brian and his team are amazing! Great rooms. Close to the beach and restaurants. Beautiful views. I highly recommend the hotel. I’ve stayed here over a dozen times and I’ve never been disappointed.

ng_ryan (Sydney) 10/25/2019

I stayed at this hotel for 2 nights prior to boarding the cruises ship. Given the high price of hotels at the time, this hotel suited me perfectly in terms of costs. Location was good in that it was only a couple of minute's walk to the beach and shopping district in Waikiki. There was also car rental office at the hotel, which made exploring Oahu very easy. Check in was a breeze. The staff was kind and very helpful. The room I was allocated was definitely showing its age. While it was partially facing the ocean, the room was quite dark and smelt of mould. The air conditioning was extremely loud, so loud that I had to wear ear plugs to sleep. The television also did not work at all (since I rarely stayed in the room, I did not report this to the staff). The bathroom was also very small, even smaller that that one I had on the cruise ship!!! Thankfully, internet in the room was fast. Would I stay at the hotel again? Probably, as long as improvements have been made to it.

jagdishy (Juneau, Alaska) 11/05/2019

Resort complex has multiple one and two bedroom units in 4-storey buildings. Two large swimming pools and on the waterfront. Parking seems plentiful and resort is easily accessible to the highway to the rest of the island. Stores and groceries are very near. There are no restaurant or bars on the property but surrounded by resorts with such facilities.

753wesleya (Mililani, Hawaii) 11/05/2019

Beautiful views of Lanai and Kahoolawe right off you Lanai. Quiet, Relaxing. *if you have a kitchen in your unit. watch out for cockroaches. Other than that we enjoyed our stay. Hugs Wes n Wanda Anzai

2309mg 10/27/2019

Grounds well maintained and view fantastic. Unit was outdated and needed upgrades. Staff wonderful. Property is in a location were shops, grocery store, restaurants and beaches are near by. Also this resort has a concierge desk.

W B (Sydney, Australia) 10/16/2019

PAPAKEA RESORT CONDO F109 Check in was chaotic, the “foyer” looked like a backyard shed, disorganised, mess everywhere, they could not have created a less “resort-style” atmosphere if they tried. After a fair walk from available car parking facilities I found the condo, and the view was spectacular as promised. What wasn’t spectacular or exciting was the amount of people directly outside this condo on the grass-front strip, (3metres/ 10 feet away) or the constant foot traffic passing by the described “lanai” (I would call it a tiny, tiled verandah with cheap removable furniture) From there my disappointment continued. The entire condo was very, very hot so I was very relieved to finally find the aircon remote. I turned it on and the noise level was quite unacceptable. (See pic). I couldn’t hold a normal conversation, and adding to this was an open louvred window directly above it which I could not close. The fly screen over that window was falling off, adding to the concerns I had regarding noise, bugs, and overall security. The bedroom was stiflingly hot and it took over two hours of running the aircon (and enduring the noise) to cool it down just a little. Close the door for privacy from the front and a comfy bedroom temperature is out of the question. From there the disappointment continued. The main TV would only show Netflix and it was impossible to work out how to receive normal TV channels. Engineering was eventually able to show me the somewhat complicated procedure (after a call to the owner directly). My overall and base concern which was definitely never addressed in the listing was safety and security. Had I not addressed these issues with the owner directly -*open window -*complete lack of privacy -*random people pulling furniture from lanai and other properties close by and camping out with kids/friends/ personal trainers just feet from your door -*broken fly screen I definitely do not feel safe in this unit. The view is wonderful, yes, however there is no guarantee who is walking past or looking into your living room at any time. I have never had that concern with other places I have stayed in Maui. Other things which really let this unit down -for the price and comparable properties-are: *dirty, old, worn, stained carpet in the bedroom (the owner stated that the condo had just recently undergone a complete and costly renovation) *stained, old window covering in the living area, (see pic) and as a side-note, sheer curtains in that space would improve the privacy in that unit immensely *half a scoop of old coffee left in the cupboard (all other VRBOs or Airbnb’s in this price range provide the basics for at least a one night stay) *no ice in the freezer, no dustpan and brush, no tissues, (again, at least the basics for the first night) *there wasn’t a “House Book” ie basic info for guests on how to use appliances, where to find local supermarkets etc. The owners have relied way too much on this so-called “Resort” or Expedia to convey information to guests. *a security chain but no latch! (See pic) *Melamine plates and bowls ... really?? I spoke to the owner directly on the evening I checked in and discussed my concerns and disappointment. Whilst she was sympathetic she also responded by saying that the condo had just undergone a complete and “high-end” renovation and that no one else had ever mentioned anything. I can certainly appreciate her take on this however at this price - $AUD433.00 per night - this is definitely not a good choice. The listing does not represent what Maui has to offer, the only saving grace is the view. I would highly recommend Kapalua Golf Villas as a much better alternative. It’s a little farther from town but just a world away from here. I wish I had spent $2600 there instead. This is not a resort, it’s a bunch of dated, old, overpriced condos with no nice restaurants or dining options close by. Choose elsewhere.

FabShabbyTraveler (Los Angeles) 10/04/2019

This condo was absolutely perfect. Renovated, well maintained with breath taking views.The condo is on the water and in the only building on the property that still has a beach to swim in. Great location too, across the street from a grocery store on the north side of Ka'anapali.

Preparedteacher 09/21/2019

Ok, so even though it was hot and some cleaning needed to take place in the units (dirt on the picture frames, dirty ac unit filters, dirty door jams) and there were only portable AC units (if you rrquested ahead of visit) that didnt really work well I can totally forgive it all!! First off we were only in room in the evenings so the AC in master room is where we stayed once in the room. Here is where my stars improved THIS IS THE MOST AMAZING THING- They went way ABOVE AND BEYOND... my 5 year old left her precious and well loved stuffed lamb named Baa... she had to fly without him back to Califronia and she did well THANKFULLY but was still all teared up with having to leave him, we called immediately when we dropped off rental car and noticed him missing. The staff went immediatly to look for him and found him. I exspected to hopefully get him in the mail, and told them I didn't care what the cost was and to charge my card (they didn't charge me a thing) but what we got was AMAZING. The staff did a whole colored copy of his adventures with pictures, they even send little gifts along with Baa home..My child is beyond exstatic and so happy, she is playing with her Baa and new friends. THANKYOU STAFF AT ASTON POIPU KAI!!!

Bonnie D (Banning, United States) 08/06/2019

We traveled to Kauai for only five days to celebrate a friends birthday. Poipu Kai was almost next door to where they stayed. I called ahead of time when I realized it was 3 stories and no elevator as hubby is disabled. They assured me a ground floor unit. We were upgraded to a beautiful 2 bedroom house. Very Clean, staff was wonderful...would love to stay there again.

SipeSipeTeam (Glendale, California) 07/04/2019

The pools were small but there were several scattered around the property. Very close to beach and a few good restaurants. Beaches were very crowded however, but a quick hike down past the Grand Hyatt and you were on a seclude beach all to your self.

TracyDunson (Colorado Springs, Colorado) 06/29/2019

This was the third Aston property that we stayed at in our island hoping adventure. When rented two rooms. Property isn’t maintained like most of the resorts in Hawaii. They do not have typical air conditioning units in the room. They have portable units that they want turned off when you are not in the room. One room had a great kitchen and flooring. The other not so much. The carpet was old and crunchy and stained. The rooms really smelled bad..

CandiM37 05/09/2019

We loved our time at Poipu Kai. Our one-bedroom condo unit was immaculate and equipped with everything we needed and then some! A well-equipped kitchen, large bedroom with plenty of closet room and dressers, a roomy bathroom and a well furnished living room/dining room. And then there was beach towels, beach chairs, snorkel masks, beach reading and even a guidebook that helped us explore. The office staff was friendly and the grounds were always being "buffed up". The pool overlooks the beach (for those of you that don't love sand!) and never had more than 5 people there. Great location to walk to the beach, 2 great casual restaurants or over to the Grand Hyatt. I can't recommend this spot enough and we are already planning our next trip.

Mark T (Hillsboro, Oregon) 10/24/2019

the Ashton is a great option as a pre-cruise hotel,,Close to port terminal. Nice suites with great views and full kitchenettes. Elevators are small and don't open on the street level with out assistance of the lobby. Dining options outside those at Alamo Tower marketplace are limited. Walmart , Ross and Long drugs are within walking distance

steverk1 (Houston, TX) 10/13/2019

We flew in the day before a cruise leaving from Honolulu and chose this hotel based on location and reasonable (for Honolulu) price. Took a cab from the airport for $30 including tip. Hotel was a little hard to find from the street, but once we discovered the escalator down to the lobby below street level, it was fine. The room was huge and clean. It included a kitchen with 2 burner stove, microwave, small refrigerator and all the pots, pans, dishes, etc. that you would need. I'm not sure if the hotel has a pool or not. We were too beat with jet lag and last minute purchases for our cruise to need it. The hotel is located at an urban shopping area. I hesitate to call it a mall, but that's the best description I can give. Ross Dress for Less and Walmart were especially convenient. China Town was 2 blocks away and made an interesting walk. We ate at "Topped" Korean BBQ. Outstanding! You should go! The State Capitol and the Palace were all easy walks. The cruise port is a long, but easy walk. Took us no more than about 15 minutes to walk it with luggage.

Connector452395 10/03/2019

This property gets mixed reviews for various reasons, this is people being people. We (travel agents) chose due to close proximity to cruise terminal and a change in scenery from the usual Waikiki. BUT cannot say enough about the staff and management esp because of unfortunate circumstances upon our late nigh arrival afrter a long delayed flight from SFO. Taxi from HNL dropped off, bags into lobby, only to discover my husband's carry on with camera, wallet, credit cards, our Passports left in cab. Panic. What to do next, where to begin. Hotel Security suggest filing police report and mentioned one of desk staff also worked TSA at airport, may have some ideas/contacts. She Did !! Promptly telephoned HNL Airport taxi dispactch to ask re guests recently transported to this hotel and Thank God, had the record and able to contact Driver who immediately returned with our bag, all intact..added cab fate but so what? Unbelieveable this huge International City and we are Blessed. Thanks to Desk Staff Niz abd Dibin and to HNL Police Officer D. Ngwen who arrived promptly to alltake all information and wait with us to assure all accounted for and we were alright. We enjoyed our walk about down to the seawall, a few of the shops and fun Oktoberfest Dinner in the hotel restaurant. Aloha

dwkoch (Long Beach, California) 09/21/2019

This hotel, located in the core central office area, has all of the amenities you might expect from a Walmart adjacent facility - no gym, grim pool and no room service. On the positive side, the rooms are good size with a little kitchenette and it is close to the State Capital.

andrew_branham (Boise, Idaho) 08/15/2019

This place has a lot of potential. It’s in a decent location and the building has common areas that show its former class. But the hotel needs a complete remodel. When I saw the bathroom tub - I immediately thought of the Brady Bunch. The place is clean and comfortable. The beds and linens are nice and the views are great. But a small investment in updating this place would make a world of difference. It feels like a 1980s hotel inside and its 2019. Time for a much needed remodel for the price. I won’t return without a remodel.

teresa190 (Alexandria, United Kingdom) 11/05/2019

Spent our wedding anniversary in Maui, stayed for 3 nights there was a problem in the bathroom with the first apartment,so we were upgraded to a beautiful apartment in the main building. Staff were lovely the manager sent us wine/ chocolates to our apartment. We hired beach chairs so didn't use the pool but it did look nice surrounded by beautiful gardens . We enjoyed our trip to Kihei ,Maui and will never forget it thankyou for making it memorable.

Grant K (Honolulu, Hawaii) 11/04/2019

This hotel is comprised of individually owned condo units centrally managed by Aston. There is a separate hotel, the Maui Banyan, in the front, closest to the street/beach, then a separately managed condo structure, followed by the four Aston managed condo structures at the rear, furthest from the street/beach. The furthest condo, latest in the alpha, would be 400 meters from the street. Massive parking structure, lower levels are reserved for permanent residents, thus usually need to go to the rooftop. Each condo unit comes equipped with a full kitchen. The unit, sofa, carpet, and blankets had a stale smell. Being aligned vertically toward the ocean, ocean views were partial. Otherwise, it was functional and close enough to a nice wide white sand beach. Service was nonchalant. Front desk was rigid with a 4PM check-in and 11AM check-out. Rules stated to empty trash upon check-out, a bit away being next to the parking structure. We were miffed when searching for the trash bin, asked a custodian in a cart, who verbalized the directions, then ended up seeing him there ... why didn't he offer to take our one bag of rubbish in his nearly empty cart??? Many similar choices along the Kihei/Wailea coastline. Would only stay here again if the price is right.

Patricia S (Victoria) 10/21/2019

We just returned from a 10 day visit to Maui and were extremely happy with this property and the front office staff. This was our first stay at the Aston Maui Banyan. We stayed in a gorgeous one bedroom unit with a partial ocean view overlooking S. Kihei Road with views of Molokini in the distance. Our unit had been updated and we were very pleased with the kitchen and bathroom with its walk-in shower. The gardens are beautifully kept and landscaped. The unit we stayed in was quiet and peaceful. What impressed us the most however was the professionalism of the front office staff particularly Cat in the front office who was so kind and helpful throughout our stay. We would most definitely recommend this property. It is clean, quiet and you can't beat the location in Kihei. We visited Kamaole Beach II for our morning swim, sunset viewing and also walked across and plunked our beach chairs down at night for a third time to enjoy listening to the ocean and viewing the stars before bedtime. We more than got our money's worth at the Aston Maui Banyan. We also enjoyed the convenience of being able to walk two short blocks to Coconut's Fish Cafe and other shopping. We would definitely book this property again.

FamilieHotello (Hoofddorp, The Netherlands) 10/21/2019

The rooms are spotless and well maintained although some of the furnature and amenities are not very modern any more. Individual decorations as rooms are private owned and managed by Aston company. Nice view, but very small balcony to realy sit on it. We had a standardroom (decent size and very clean) which came with a microwave, coffee maker fridge and toaster. Free coffee as part of the resort fee every day. Hoever no utensils to use the toaster or microwave. Plenty of free parking on the property. Checkin friendly at 15:50 but they realy let us wait till the 16:00 to be allowed in the room which does note make sense to me. Beach park accros the street for nice sunsets, recommended.

maryjS2315JX (Gilbert, Arizona) 10/09/2019

We won’t be coming back here. We booked this through Costco, and only booked because it was the least expensive, and we are in the midst of building a home. We knew it wasn’t going to be a great, but didn’t expect it to be as bad as it is. These condos are all privately owned and rented through Aston. So it’s hit or miss on how well stocked and maintained your condo is. We must have gotten a bad one. We were in the last building which had a lot of road noise at night. We had a HUGE ant problem both in the kitchen (before food was even present) and on the patio. We hung a bath towel out there and it became infested with ants. The patio is filthy and the table/chairs are clearly not cleaned. It’s walking distance to a beach, but the waves crash hard at this beach so it’s not great for family swimming. The cleaning service doesn’t clean well. We rarely had clean towels and they definitely don’t sweep like they say they do. Also, we though we lucked out with the washer/dryer, but unfortunately they are so old that the dryer didn’t dry at all. We ended up hanging clothes everywhere to dry on their own. We will not be coming back, I wish we had just spent a little bit more for a nicer place.

marilynmonrobot (Buena Park, California) 10/26/2019

My husband and I are celebrating our honeymoon as we just got married a few days ago in Kona and decided to come to Honolulu for the rest of our honeymoon and it was the worst mistake we have ever made. I did thorough research online and thought that this hotel had decent reviews and the pictures looked nice enough. However after checking in and coming to our room (1-2411) we realized we were essentially catfished by this hotel IT LOOKS NOTHING LIKE THE PICTURES!!! The room looks like something out of the 70’s and the furniture is completely falling apart, the bed is hard as a rock and has springs popping out and the shower looks like it is literally under construction and leaks. There’s bugs crawling around the floor I don’t even want to open my suitcase in fear they will enter it. We tried to talk to the front desk about possibly upgrading room or getting a refund and they refused and said they sell the room “for the view” what a complete RIP OFF. Besides that they also said the resort fee can’t be refunded and neither can the parking. This place is literally the worst hotel I’ve ever stayed at and I’ve only been here for 2 hours. I expect a refund for the rest of my stay so I can go to a decent hotel and a refund on the resort fee and the rest of the parking days I have not used. The amount of time we have wasted trying to figure this out and stress from it merits this. I called Expedia to see if they can assist me (since I booked through them) in possibly getting a refund and they attempted to contact the hotel multiple times to no answer. This is my worst nightmare and I’m literally spending the first night of my honeymoon in Honolulu crying instead of celebrating. DO NOT STAY HERE!!!!!

ajasiaa 10/24/2019

This review is specifically written for Saudi. She was the front desk receptionist when we arrived. From the very first impression, she was rotten. No warm greeting, only a miserable "I hate my job" kind of attitude. I think the both the hotel and herself would benefit from her switching to a position that doesn't require a professional and warm personality. The hotel room was so far from pictures provided, we went right back down to just check out as soon as we could and get a new hotel. Saudi was the most unhelpful "customer service representative" we've ever encountered. She insisted on dismissing us to just "come back in the morning" because apparently, according to her, all of the managers were off duty and there was no way to contact anyone higher up than herself to resolve our issue. Saudi didn't even offer to take our hotel keys or make note of our early check out. I had to tell her to make note that we returned our keys only hours after checking in and were not going to be using the room, so the management had record of our check out activity. As an employee in the customer service industry, her attitude and unprofessionalism completely threw me off and disappointed me.

RayleneW2 (Brisbane, Australia) 10/17/2019

Hubby and I took our 4 kids then aged 18, 16,13,12 to Hawaii for 2 weeks. Upon arrival we could not check in as the check on company for us was not in the main reception but down a corridor by the janitors room. We then got to our room and the pin to the door was not working, so had to get that sorted. I booked the room for 6 of us. It was tiny. 2 double beds that were so hard it hurt our backs first night. The other bed was a fold out couch where you could feel every bit of metal and wire it hurt my son. We ended up buying blow up beds from Walmart and setting those up. 2 weeks of that. The bathroom. Was so tiny you could not breathe and it constantly had a weird smell. The hotel itself was OK. Great balcony view, pool and spa. And cafe by pool. Location is good to buses beach etc Other than that. Would not go back

Leigh P (York) 10/13/2019

We are staying for two weeks. We had two different reservations but the staff did some things and kept us in the same place for two weeks which is much appreciated.. Our mountain view was nice. the pool is heated and too warm but the beach is close by. Overall looking forward to our second week.

DDAS_Familia (Auckland, New Zealand) 10/12/2019

At arrival front of house staff were pleasant, luggage storage available if you arrive early as we did, lots of seating in the lobby. Very close to the Pink Trolley bus stop, Starbucks and the beach only a few minutes walk also an on-site shop for last minute essentials. Rooms were spacious, we weren’t able to get rooms next to each other, 1 room had 2 double beds which was perfect for the 4 of us and the other room had 1 king bed which did not suit the other 3 members of our group, however each room did have a foldout couch, not so comfy! The rooms had a full kitchen with utensils etc which was great and a balcony and the Aircon worked a treat. Swimming pool was great, however you need to hire the bball court/tennis to use. amenity fee is additional. Overall stay was pleasant not super flash but suffice for our group.

foreda (Chamonix, France) 11/09/2019

This condo hotel is wonderful. It was just made for us. It is not crowded, not noisy, mostly couples, in a good location, with easy parking. We booked just before we fly there and we had a wonderful condo. Reception has Aloha sprit staff with smiley faces. We enjoyed the peace and wonderful views from the condo, we even watch the whales many times which was wonderful. The condo was very clean, we had everything we need in the kitchen, housekeepers was cleaning well everyday. Just next the hotel, there is a shopping center and restaurant. You won’t even need a car. Mahalo from Italy Whalers :-) Aloha!

sstark7937 (Arlington Heights, Illinois) 11/04/2019

Spent five nights in Oceanfront unit 402 North and everything was wonderful. Gigantic balcony gives sweeping views to Lanai and Molokai/Black Rock with fabulous sunsets. Underground parking below building was tight but super convenient. All staff was helpful and friendly with our special needs as my 85 yr old mother needed help with scooter, washroom aids, etc. Beds were comfy and furniture good, TV controls a bit finicky and hard to work though. Overall a great and memorable experience, easy stroll to Whalers Village shops and restaurants. Pricey but worth it.

240mindab (Melbourne, Australia) 10/29/2019

I researched various accommodation options and found The Whaler to be one of the better priced. Accommodation is expensive and this was at our 'middle of the road' price point. Knowing what we could be paying at the high end, meant my expectations were managed. I knew the quality of our condo such as the fit out and amenities were really at the mercy of the owner. I'd read that the pool area was small and it wouldn't be like one of the bigger resorts with restaurants, swim up bars etc. All that was true but turns out we didn't miss any of that. The grounds are well maintained. The pool area was busy but we always found two loungers. I noticed that staff would patrol and remove towels from unattended loungers so lounger hoggers were well managed. It was off season so not too many kids which is what we prefer not being parents. Our condo was in Tower 1 with an ocean view which was beautiful. The decor was more practical than luxurious but the bed was comfy and we had lots of space. Air con was good. Laundry facilities were very welcome although there isn't really anywhere for a clothes line and you aren't allowed to put clothing out on the balcony to dry in the sunshine. We managed by hanging items in the walk in wardrobe and shower curtain rail. I had done some online shopping prior to our visit and all items were there ready for me to collect. Staff were friendly although we didn't really need much help. Beautiful location right on the beach. Proximity to Whaler Village meant there were lots of food and drink options. We also drove to Times Supermarket so dined in a few times. We didn't cook as such but had salads and 'pre prepped' food from the supermarket. I'd recommend staying here. I'm sure it's kid friendly but there isn't much for kids although the beach is probably enough!

Frankredbeard (Gainesville, Texas) 10/09/2019

The Aston Whaler is a wonderful facility. Location, amenities, and the ocean. What else can you say. We have been there 9 times over the years and are never disappointed. We recommend this to anyone who is planning a trip to Maui.

Tom S 10/08/2019

What a wonderful place to stay. Fantastic value for being center stage in best part of the Utopic Islands. We booked a 2 bath one Bed condo, one back from the front on the outer Village side, 4 floors up. The place was extremely well set-up for all our needs.The decorations were dated, but the so was the nightly price, we felt it was by far the best "value" we've gotten on a vrbo in years. We love to cook local fare and the condo kitchen was perfect and well stocked, the facilities grills are next to the beach & were well cared for, clean and convenient. The Whaler staff was phenomenal. The Ocean views mesmerizing...Spectacular sunsets from our own deck, the roll of the surf was the perfect music to lull us to sleep each night and wake us each morning. We will be back.

Lisbeth B (Farum, Denmark) 11/03/2019

Great location in a calm area right at the beach. The area consist of several 3 floors bungalows in a green area which makes it nice and open. The rooms was nice and clean with a small fridge and a nice coffee machine. We had a sofa bed for the kids, which was a bit hard. The balcony is good for 2 people - but there is nowhere to hang the wet swimwear and you will be told off by a policeman if you use the railing (we know...). The pool was nice but the jacuzzi was not too clean (probably because guests forget to shower before getting in...). There is a great restaurant next to the hotel "Lava Lava" where you sit in the sand on the beach. The parking is free - but you pay $20 in resort fee.

tallpaulmuller 10/24/2019

Nice place, beautiful grounds and shore. Lumpy mattress with no box spring , joke pillow. Woody Allen described whistle shrieking water pipes as sounding like a small animal being tortured between the walls. Well ok. Management has to know, they aren’t going to fix these things. Then, and you can’t make this up. Last day of the stay a bug as big as your tallest finger , on the bedroom floor at mid day, doing a convincing impression of a cockroach. Really? At an Aston property? I presented it to the manager. A very brief, quit apology . That’s it. Checked out next morning. You have to have some minimum standards.

bthorp (Imperial, California) 10/17/2019

We really enjoyed our stay at the Aston. The beds were comfortable. The staff was very friendly. The view was quite nice, not the best, but nice. The same with the beach. The only real complaint that I have about the place was the resort fee. Resort fees always bother me, but when they exceed $20, it's an excessive expense that some may not have counted on.

mhaurlkl (Cambridge, Canada) 10/06/2019

This was our second hotel on a three island tour taking almost three weeks. We arrived early but were greeted and pre-checked in with luggage stroage and suggestions of placves to see while we waited. With no rush we broused the local area right behind the hotel. many shops and services and restaurants very close by. it was a nice time to familiarize ourselves with the immediate area. This is a nicely laid out hotel with many amentities and options. A nice pool and bar area. lage well manicured lawns and gardens. Definitely kjept as an island paradise. itw was the beginning of the shoulder season and some renovations and upgrades were already underway. The room was large and romy with a good fridge, ,icrowave and coffeemaker as well as a small cook top. A large baclony gave us a view of the oceian. The hotel was quiet and well monitored by security at akll times of the day and night. We recieved two free movie rtentals and two free coffee voucheres for each day for a fantastic littl coffee shop immediatly outside the front gate. Everything was as we expected in this hotel. Very nice.

Donald A (Palatine, Illinois) 09/29/2019

We paid for an open view and it was truly an ocean view. We had a 3rd floor room and each room has a balcony. No elevators however. We looked out at the pool and ocean. Pool was nice with a hot tub and a bar. Beach looked a bit rocky for swimming, but there are nice sandy public beaches minutes away. There is no restaurant but they give you coupons for free coffee and a coffee shop next to the property. There are quite a food options available adjacent to the hotel so you do not have to drive great distances for meals. Property seemed well maintained and staff was friendly. We liked this place.

Kellytravel12 11/12/2019

Very outdated room and a musty smell throughoutthe condo. Our first room had some bugs in the bathroom. The staff were friendly and we got a new room. However, the room was outdated but comfortable with a kitchen and washing machine. The hotel is right on a non lifeguarded beach. At big Beach the waves are huge and they ripped off my suit and i fell several times trying to get out. If your a swimmer then there are better beaches...south kanapali and Baldwin. The condo building is right on the beach and weat sandals as it is very rocky. Twin falls first stop on hanna road, the hike is not worth the stop as the waterfall barely reflects a stream. 6 dollars for a tiny cup of pineapple juice. Save your energy for the more worthwhile hikes along hana road.

Resort786110 11/06/2019

We booked our stay through AAA and Pleasant Holidays and upon arrival, were impressed with the beautiful lobby and grounds. Our name was even on the VIP list and they wished us a happy anniversary. That evening they delivered us a nice bottle of wine. We had a nice ocean view from our 4th floor room. The kitchen had updated appliances and granite countertops. The floors felt dirty and the carpet was totally nasty and dirty. The couch was worn and dated. We were told we’d have 2 bedrooms with king beds, however, one was upstairs with a small staircase and no bathroom upstairs. Not good for either couple as we are both over 65. No separate air conditioning and it was extremely hot upstairs. One bedroom was a master with ocean view and master bath, but that night, one of the occupants had severe cough and sneezing. In the other bedroom, it was very small with twin beds. The air conditioning blew directly on one bed, right at the head of the bed. The mattress were uncomfortable and moved over from the box springs when you got on the bed. We had to call for additional coffee. You would think they’d leave enough when they know 4 adults were sharing the room. They also didn’t leave dish towels the first night and the ones they left the next night were cheep and worn. The coffee pot also had a burned out on light, so to be sure it was off you had to unplug. Have the lights were out and maintenance couldn’t replace the main ceiling one in the bedroom and living area. The fan also didn’t work in the living area. It was nice to have a washer/dryer in the room. The deck could’ve had 4 chairs, it only had 3. I will say there was a grocery store across the street and we had dinner in the pool side restaurant and it was good. We all left sick, one with a cold, one with bronchitis and the other 2 with severe allergies. One nice thing was having beach chairs under a tree on the beach, if you were lucky to get one. The beach itself was not much of a swimming beach, too many rocks.

My_name_is_Paesan (Austin, Texas) 11/06/2019

I booked this through Costco because it had the most liberal cancellation policy and removed the annoying resort fee from my rate. We stayed here for 6 nights in June of 2019. The condo was easily spacious for 5 of us aged 13-76 to fit comfortably. We were in a higher unit in the building furthest from the beach but could see the ocean and enjoy the blowing palm trees in the courtyard. Our 2 bedroom 2 bath unit was clean and spacious and I'd give the furniture an 8 out of 10. The kitchen was well equipped and we only had to request a blender which they let us keep all week. The staff was very nice. Parking was easy, we got a spot closest to our elevator 5 of the 6 nights we were there. We only dined poolside and had typical fair, fish tacos, burgers, etc. It was priced about right. The pool side island show was small and simple but better than I expected. A very experienced troop gave us a great taste of the island dance and music culture without having to go to a giant luau. The two pool areas are really well maintained with a simple rectangular one basically beachfront and a fancier more interesting lagoon with waterfalls, tunnels and hot tub behind it. The grounds were meticulous and the pool hours were generous. The pools are way nicer than the photos show. Tennis courts had lights and we played pickle ball whenever we wanted to, no waiting for a space. There is small shopping center across the street with everything you need: live music bar/restaurant, desserts, fast food, groceries, souvenir shops. There is also a food truck lot next to the hotel parking lot but their hours were so short we never were able to buy anything from there. The property is in an excellent location. The beach was very eroded when we were there but there was more sand than I expected. You can walk north a bit for a better beach but you'll need to drive 10 minutes to get to the real treasures. See my other reviews about that. The resort offers interesting lessons/seminars during the week ukulele lessons, lei stringing, etc. But they only offer these things once per week, so if you want to do one, check the schedule and don't miss it. They also offer a orientation breakfast on your first arrival day. DO go to this. It is NOT a sales pitch. The hostess we had was a Maui native and had tons of great insight and information even in this internet era. They serve complimentary breakfast items, coffee and give a way a lot of freebies like gym passes, sightseeing tours, etc. some worth up to $500. Almost everyone walks away with something!

cmickelsen (Alpine, Utah) 11/06/2019

This is a great location on the beach with two pools. We had a single room you could see the ocean and it was beautiful. The room was clean and large with plenty of space. The kitchen was good size and had all the amenities we needed. The pools were great with lots of area for kids to play in the pool and around it. The beach was beautiful and not crowded when we were there in October. Location is great you are close to Lahaina and across from some restaurants and grocery store. I'm sure we will be back to Kaanapali Shores!

mixmasterg (new york) 11/06/2019

Stayed here late October 2019. Great condo. Well appointed and beautiful. Ocean view room was gorgeous. Near by all things to do in Lahaina. Great beach right at the condo awesome snorkeling and swimming. Restaurant with good drinks right on premises. Great stay!

Giustipad 11/06/2019

had a great 4 night stay here. clean room a bit dated but very comfortable. Do not stay though if you want amenities. No food or drink on the property. but decent kitchen to prepare your own. pretty close to all action in Kona. Super near by Coffee farms etc. We loved the staff and loved our stay! Thank You!

sleepRN (Michigan) 10/09/2019

This was a nice place but we didn't like that there wasn't a regular wall between the living area and the masterbedroom. We just stayed 1 night so it wasn't terribly bad but if we had stayed longer, that feature would have been a problem for sleep with a family of 4.

Jean B (East Lyme, Connecticut) 09/21/2019

When we drove toward the hotel, and saw the lobby sign, we had no idea we would end up rating this 5 stars. However, the condo was fabulous, got upgraded to 2 bedroom and bath. The view was very special. We were over the pool and the beautiful crashing waves against the rocks was right next to pool. One night I turned off AC, closed the screen, and fell asleep to the waves. The Unit was spotless, bstocked with new, varied, and the best appliances. The staff went above and beyond. In our 4 island vacation, this was the third. What we experienced exceeded other much more costly hotels. Thanks to all.

TrendSetterNM (Rio Rancho, New Mexico) 09/06/2019

Our family of five visited Hawaii for the first time last month, and booked a week-long stay at Aston Kona by the Sea via Costco Travel. So glad that we picked this location! It has everything that you need for a family on vacation - a full kitchen, spacious rooms, and best of all, oceanfront views to die for! We had a couple of housekeeping issues, but the front desk was on top of things and resolved the issues quickly and satisfactorily. Dawn from the front desk deserves special recognition for her hospitality and fantastic local suggestions. We hated to leave, but when we did, all of us agreed that when we visit Kona again, we wouldn't hesitate to stay at Aston Kona by the Sea.

calikat2 08/09/2019

I love to travel and my two important requirements in a place is cleanliness and a comfortable bed. This time we Decided to spend a bit more money since it was the first time at the Big Island. We got condo 210 a two bedroom Two bath oceanfront condo. The king size room had the ocean view and the twin size bedroom had the view to the Open air hallway and mountains.There was a shower next to the king size bedroom and a shower tub combo in the twin size room. The Lanai off of the living room area and the king size bed area were amazing. The kitchen had a large refrigerator, microwave, electric stove/ oven, Electric can-opener, dishwasher, full set of dishes and bowls, paper towels were provided, everything you would think you would need even salt and pepper. The condo had a stackable washer and dryer that worked well located off the kitchen area. Tips: buy your own laundry detergent. We got a small bag of the tide pods. If you want to use the dishwasher get some dishwashing pods as well. There is no restaurant on site you have to drive north for like 5 mins. There is a liquor store two doors north of the condo. Walkable. I would recommend getting a car for the Big Island. It is huge compare to the others and not much of any mass transit. Know were your food shopping stores are the local farmers markets close around 5 ish. Go to the beaches early because they get full quickly and parking is hard. Much of the local restaurants weren’t that good but the Kona brewery was awesome!!! Pro: The view!!!! No resort fee for us (booked with Costco travel). Or any crazy cleaning fee’s. We did pay a daily housekeeping fee but it was under $13 a day. The condo was clean and plenty of room for our two kids. Felt like a home instead of a hotel room. We loved that the bedrooms were divided by the living area. Housekeeping made our beds and gave us fresh towels everyday. Took the trash out. Even gave us 6 beach towels that were clean and thick. Free parking in a covered parking garage under the condo. They had a luggage cart available to use. Security was good you could only use the elevator with your key card. They provided free movie rentals and or video games two a day like a redbox rental. Playstation in the living room area. The staff was always friendly. The grounds were immaculate. Had a wonderful salt water pool right next to the shore. Had some beach toys like boogie board left in the twin size bedroom closet. Looked like it was left by previous guests. Cons: The king size bed was very uncomfortable. It was very hard and seems like it was an old mattress. The bed frame would make A creaking noise every time you would go into or out of the bed. We asked for a mattress pad or something from the front desk and they got us some foam yellow mattress topper. It made it a little bit more comfortable. The king size room only had a partition to separated from the living space. The furniture was a bit outdated like the sofas but they were very comfortable.

kathleenP1956 (Tacoma, Washington) 11/10/2019

We rented condo #718 and loved it! Outstanding and amazing views every day all day long! Right at the beginning of the beautiful beach walk that goes all the way to Black Rock! The condo was so nice! Comfortable bed, kitchen well stocked, comfortable furniture, great outdoor veranda overlooking the water. Barbecue grills very nice. The pool is a bit limited and small but always clean and neat. It was an easy drive to Napili and Lahaina and to many lovely beaches! A perfect location to enjoy all of Maui.

MCinKC (Kansas City, Missouri) 11/04/2019

We liked the smaller, quieter location of the Aston Mahana, while still on Kaanapali Beach. We didn't have the large resort-type hassles of trying to find chairs by the pool, etc. and the beach was very close by.

rickrSeattle (Seattle) 11/02/2019

I come to the Mahana once a year, each time I regret not staying longer. The views from the balcony are un-believable., with whales jumping and breaching just off shore. sunsets are a must see right on the property. Walk to Dukes next door for happy hours and music, food pretty good too.

DONALD Z (Westlake Village, California) 10/30/2019

We just finished a last minute "get away" to Maui and found the Aston Mahana. While lacking resort amenities, the property features all ocean front rooms. We booked a one bedroom and were not disappointed. The room was spacious with a full kitchen, air conditioning, washer and dryer, a walk in closet and comfortable bed. Unlike other condo rentals, this one did have daily maid service. We were on the 10th floor which was actually higher than we would have liked as you did not get views of the greenery and sand. Saying that the views of the ocean were wonderful. We were even treated to a spectacular rainbow one morning. Since this is primarily a condo project, there are few resort amenities. The pool and spa were adequate. While there is a beach, you cannot access the ocean from the property. That was the one downside to our visit as we enjoy snorkeling and being in the surf. The staff was very helpful and their morning orientation of sites on Maui is actually worth going to. We have been to Maui numerous times and still learned of some areas we had never visited. There is strip mall in walking distance with a full super market and fantastic breakfast place called "Slappy Cakes" where you can make your own pancakes at your table. Great for families. One piece of advice, if you plan to walk over to the supermarket, bring you own shopping bag with a handle. The market's bags don't have handles which make carrying your purchases the several blocks back to the hotel a bit of a challenge.

Marion W (Seattle, Washington) 10/20/2019

we had stayed here before quite a few years ago and liked it because of free and shaded parking, terrific and private lanai's, outstanding unobstructed views of Molokai and Lanai. You couldn't be closer to the edge of the water if you tried. This time we had brought a friend and rented a 2 bedroom, 2 bath unit on the top floor with an immense lanai. The interior wasn't 5 stars, however, it had everything we needed and we enjoyed excellent service. The hairdryer went kaput, we needed a kettle, etc. and they came right up to get us what we asked for. Can't say that I liked the carpet in the living room and bedroom but it was a spacious unit that included a washer/dryer and even a bidet in the bathroom. The kitchen was relatively well equipped although the toaster needed to be replaced, especially since it had only 2 slots and was very slow. Whenever they renovate they should raise the bathroom sink counters and consider having a large sink with 2 faucets. The crashing of the waves drowns out most people noises which is pretty awesome. While we were there for 10 days it was very hot and not possible to enjoy the lanai except early in the morning and during sunset. There is no light on the lanai. The foyer has really no air conditioning and it gets hot. You get a variety of coupons and a code to get you through a gate that allows you to enter the tremendous board walk that you can enjoy all the way to the Sheraton and beyond. There a mostly mangroves between the walk way and beach with the occasional opening to the beach. Take your pick where you prefer to be. This walk allows you access to all the hotel restaurants along Kaanapali Beach, etc. - Dukes happened to be the closest one to our condo. A little walk takes you across the street to a small shopping mall where you can buy your groceries, etc. Don't bother shopping around for lower prices. All charge about the same and the prices are high - probably much higher than what you're used to. The 2nd bedroom faced east and did not have a water view and was notoriously too hot even with the A/C and fan running. We discovered that the windows could not be opened because the crank handles were removed (how can that be legal?) to allow room for the sliding shutters. Beyond that we were surprised that towels (very good quality) and the bedding were being exchanged daily. Even most hotels don't do that and as an environmentalist I would have preferred to have a choice. The pool area is kind of small but since I don't go into the water anyway it didn't matter to me .. or us. However, all in all we are in agreement that we would stay here again.

Mauitraveler1188 11/11/2019

We have been going to Maui every year for over 20 years and always stay at the Maui Hill. One main reason is their General Manager, Dennis Costa, who always makes us feel like we are coming home. Every condo we stayed at (1 bedroom, 2 bedrooms 3 bedrooms) had a beautiful ocean view, where we could watch the sunset, as well as had dinner on the lanai. If you are looking for a comfortable, relaxing and quiet home away from home place to stay with friendly staff, this is the place.

Angelah3r 11/10/2019

We had a 3 bedroom at the Aston Maui Hill and the sunsets were absolutely stunning from the lanai every single day of our trip. The location is perfect, close to all the beaches in Kihei, restaurants, etc. Dennis is amazing and always made sure we had everything we needed and that our stay was more than perfect.

Pricilla C 11/05/2019

We have 2 bedrooms unit. The place is very spacious and nice and quite. We owned 1 week timeshare duing October. We had a great time staying there. The staffs were very friendly. The only downside is that we used to able to see sunset from our balcony. Now it is blocked by the trees. The beach is nearby and it is walking distance to many restaurants.

Ehjayscan (Greater Sydney, Australia) 11/05/2019

We had ten delightful days at this place. Six of us and a baby in a self-contained three bedroom condo. Older but well loved and maintained. Close to beach, restaurants and short drive to all things Maui. Highly recommend.

Derbalmcdillett 10/05/2019

We booked a garden view room and when we checked we were very disappointed in the room. The room was very tired and the mattress was needing replacement yet clean. We went to the front desk and spoke with Dennis the manager about finding us another room. Dennis told us there was nothing available that night but he would work on it for us and to come back tomorrow. We returned the next morning and were told they have a newly renovated room and upgraded us to an ocean view! They offered to move all of our food and luggage and the room was beautiful. Based on the desire of Dennis and his team to make our stay enjoyable, we would stay again and appreciate the great service we received. Thanks Dennis!

ATravellingJimmy 11/05/2019

Our stay at Paki Maui was well worth the price. This condo style accommodation provided great views, an uncrowded beach area, with an easy to find location. We found Paki Maui to be a great place to rest up after our daily adventures.

Niferx187 11/05/2019

This place had the most beautiful view to wake up to every morning! Beach access, and it's not over crowded like a lot of other beaches. Great pool/hot tub. The staff was helpful and the condo was clean and full of everything you need to make your vacation memorable!! I can't wait to go back!!!

Tarcek 11/04/2019

Great price! Great location! Beautiful views and welll maintained grounds. Great staff that was very accommodating for us.Pool as well as the beach were never over crowded and always had available chairs, will come back for sure.

angsears (Maui, Hawaii) 11/03/2019

There is no better value for the price in Maui. The views are absolutely stunning, the pool area has grills and a hot tub and the location is central. You can even snorkel right outside your room and if you don’t have equipment, you can rent from Boss Frogs a half block down. In addition, the customer service is excellent. I was a little worried reading the reviews that there’s no air but it wasn’t an issue if you’re not living in the room. In the evening there’s a wonderful cool breeze so keep the windows open for the sounds of waves and ocean breeze. Couldn’t have had a better vacation! Thank you Paki Maui!

Bruce K 10/10/2019

Great price.Close to eateries and awesome farmers market . Room was average , clean ,no air conditioning,kitchen fan hits cabinet door when open. Close to island activities, beach, snorkeling etc. Would probably stay here again. It meet our needs.

lexijbella (Chino, California) 06/30/2019

I booked this trip through Costco, so I expected a nice resort. What I got instead was a completely outdated run down resort. The first night I turned on the lights on the restroom only to find cockroaches crawling around. I wasn't able to use the bathtub because the paint was peeling off. I found other people's trash inside the kitchen cabinet. There was old fake floral arrangements that were placed throughout the room, that were very dusty and dirty. The patio outside was dirty and dusty, with bird poop all over the patio furniture. On top of what you pay to stay there, the day you check in they charge you $150 cleaning fee along with 10% gratuity added on each day, and yet no one came to clean the entire time we were there. I ended up leaving early and booking a room at the Hilton across the street. Payed more than expected on this trip, never again will I stay at this resort, big mistake on my part for not doing my research and trusting Costco.

glendq (Kelowna, Canada) 06/04/2019

we enjoyed a very nice week here and liked the beaches nearby. the room was large enough for 6 of us in this condo. there was plenty to do nearby. the surrounding grouds were beautiful. the pool was clean and not too busy. really enjoyed it.

yes2travel (Atlanta, Georgia) 11/26/2018

I must begin by giving high marks to the Aston desk staff. Jenny Tolentino knows her business and how to make customers happy. I spoke with her before and during my stay and she went over the top to make things wonderful. If you stay here through an Aston booking don't hesitate to ask for her assistance if needed. You will not be disappointed. Our unit was a 2BR Garden View. The unit size was terrific and the balcony out of this world wonderful. The unit itself is privately owned and was very dated. There were patch marks on the walls, worn out cabinets and a general "1970's" type furnishings, sinks etc. The kitchen appliances and furnishings definitely need replacing and from something more upscale than Wal-Mart. Regardless of the shabby room disappointment we had a lovely time and will definitely return to the resort in the future. (Albeit requesting a different room.) The pool and grounds are fantastic. The tennis courts very well maintained. It is lushly landscaped and very quiet. Access to Waikoloa restaurants is easy and the nearby hiking trails wonderful. Wish I was there right now!!

Janie4359 (Round Rock, Texas) 09/26/2018

This is a lovely, gated community and the Aston management property employees were extremely friendly and helpful. Hailey was very nice and helpful with our check-in process. There's even a free movie rental box in their office to take some movies to your unit. We got lucky and were placed in a Villa (#18). Villas are grouped 4 together; 2 upstairs units and 2 main level. We scored an upstairs villa that had nice furnishings. Since these are privately owned properties, each unit will be different. The villas have a carport for one car for each villa. 2 separate carports for the building of 4 villas. If you can be lucky enough to get placed in a villa, you will have an ocean view overlooking the golf course. The lanai was very large with a table for 6, a couch and even had access from the Master bedroom as well as the 2nd bedroom. Each night we were treated to a beautiful sunset. This was a 2 bedroom, 2 1/2 bath condo. The extra 1/2 bath came in real handy with 4 of us getting ready. Both bathrooms were large with the master having a large, 2 headed shower and the other bathroom having a garden tub and lovely shower. Both bathrooms were double vanities. There's a safe in the master closet. You are close the the Kings Shops and Queens Marketplace as well as the Blue Hawaiian Helicopters. The only minor issue was some pesky sugar ants which the management company were quick to come and spray. Central air so it was very comfortable. We will definitely return here on our next visit.

Redoak1977 (Jamestown, Pennsylvania) 09/16/2018

We spent a week at the Shores. It was clean, roomy, and comfortable. A wonderful condo with beautiful grounds. The staff was very helpfull and friendly. If you are going to be on the Big Island, I highly recommend staying at the Shores.

MeowingKitty (Victoria, Canada) 10/19/2019

Customer service was top notch, and better than we've had in some 5 diamond properties. Girl on bell desk was at the car instantly when we arrived to help. Mary on the desk was the consummate host, and as mentioned - some 5 diamond places could take a lesson from their team. Had a 30th floor with 2 bedrooms. Lots of room for the family. Fantastic to have the kitchen with 3 toddlers. Air conditioners work well, but temperatures fluctuated.

Guide819006 (Vancouver, Canada) 10/14/2019

We love staying here for so many reasons: the super friendly and welcoming team, a great location - while it's busy at ground level there's a great escape upstairs to a wonderful and ever-changing view; excellent amenities.

vsnip (Aloha, Oregon) 10/14/2019

Great location for more than 2 adults. Convenient location with great views. Full kitchen a great asset. Kick back and relax watching surfers and keep track of Atlantis submarine's coming and going. Just like home only much less clutter and noise.

pipdouglas (New Zealand) 10/12/2019

Highly recommend, will return again, great service & location. Awesome staff. We were a family of six and heard good things prior to checking & we weren’t disappointed at all. We will tell out travel agent how great our accommodation was.

MaureenH_11 (Sechelt, Canada) 10/11/2019

We were met by the valet (free valet parking) and he helped us with our luggage and helped get the mobility scooter out of the rental car. We were shown to our beautiful room and the luggage arrived shortly after. What an amazing room with an incredible view! We had won the two nights' stay here but sure wish we could afford to stay for a month! The lanai is huge - we ate two breakfasts out there. The room is beautiful and the bed was comfortable. The kitchen has everything you need. The ice maker didn't work properly but they were helpful in trying to fix it.

zania22 (Amityville, New York) 11/03/2019

This is a small hotel located in the best part of Waikiki, just across the beach ,Torch Lighting and Duke Kahanamoku Statue. Location is its biggest adventure. There are lots of shops and restaurants around and a bus stop is across the street. The hotel staff is very friendly and helpful. Rooms are clean and ok, but they need some upgrade. I recommend to book ocean view or partial ocean view room. You can watch a beautiful sunsets and surfers at the morning. This hotel is really worth money you pay for it. And sorry, but I took one orange fish from the bathroom. Now she decorate my bathroom reminds me of my vacation.

Bronwyn M (Brisbane, Australia) 10/28/2019

We have just stayed for 5 nights in a Partial Ocean view room on the 12th floor. The view was amazing from 1202. The room is small but has everything you need and the beds are super comfy. Rooms have bathroom, balcony, coffee maker, small fridge and in room safe. Check is was very easy and staff are very friendly. Located right in the heart of Waikiki, the Aston Waikiki Circle is straight across the road from the beach, super close to the Hop on Hop off bus (use the public buses at $5.50 US for a full day pass and easy walk to the bus stop) and Duke Paoa Kahanamoku Statue. Eggs N Things downstairs and ABC store for bits and pieces right next door. Nothing is too far away and you have an easy walk to most restaurants, including Cheesecake Factory, Teddy's, Denny's, and Kirin for great Chinese food (plus many more). If we ever return to Waikiki again, we will stay here again.

CC_VancouverUSA (Vancouver, Washington) 10/17/2019

13 night Hawaii vacation with only 1 night in Waikiki. I wanted an oceanfront room but didn’t want to pay the price. I “settled” on the best room in this little gem among the giants! We loved it! Walking distance to everything, a great view, and swimming directly in front. Yes, the bathroom is very small, as well as the room, but if you are spending your vacation in your room, you are doing it wrong.

NickfromOz (Sydney Australia) 10/05/2019

It is a completely circular building with a balcony to each room , offering views of the city or Waikiki Beach priced accordingly. A word of warning if you want a specific view it should be clearly identified or you will end up with only half the view you want or none at all. The rooms are well maintained and comfortable. It's a little pricey, as is the resort fee for probably the oldest hotel on the beach front. It has a restaurant onsite but be prepared for a long queues/wait for service. There are other restaurants nearby but a little difficult to locate as there is some major renovations, revamping and town planning going on in the area. There is parking at the hotel however its an extra charge, extremely limited and very tight parking spots especially for large cars. .

AlfredoO682 (Monterrey) 09/27/2019

We stayed in Aston Waikiki Circle Hotel for 8 nights. The hotel provides a small safe. We were careful to put our valuables such as smartphones, laptops and headphones in there. Since we rented a car and we had a chance to buy our groceries from the groceries stores such as Walmart and we kept the food, beers in the fridge and the other stuff such as bread and sweets on the desk at plain sight. One day we bought two six pack of beers, bread and ham to make some sandwiches. That same night we drank 10 beers. Next day, September 18th, we all went to hang out and travel around Oahu, when we got back we noticed that the two remaining beers, a bottle of water and a bread were missing. We didn't want to report because we were afraid that if the same person knew that we had reported her she would steal us even more. Then next day, September 19th, more things were stolen. For example, one women underwear which was a surprising for us, we never imagined someone would want to steal something like that also since we brought first aid box with some medicines one box of medicine for flu was also stolen. This bad experience had never happened to us before. We weren't expecting this to happen in a place that is considered safe as Oahu. People like this shouldn't be working as a room service because people cannot store all their belongings in a small safe. We don't put food and drinks in the fridge so that room service can get whatever they want. This needs to be investigated because there is a thief in there that has key to access all the rooms.

akikoe606 (San Jose, California) 11/05/2019

This hotel is great for groups and families to stay. Close to Safeway and have parking. Also have mini mart on 5th floor. Great view for Diamond head. Hotel is bit tired but have kitchen and laundry. 家族や女子会等の滞在に最適。ふた部屋ある部屋に4人で泊まりましたがキッチンもあるから朝ごはんは部屋で快適に食べれました。スタッフは日本語は話せませんが日本語で説明書もあるし、炊飯器があるのは助かりました。ランドリーもあります。近くにSafewayと言うス-パ-もあります(タクシーかUberでも10分位です。)バス停も近いしワイキキリピーターさんにオススメです。ABC storeも2分位の所にあるのでかなり便利です。

debkeveret 11/05/2019

We stayed several days and the hotel was clean and the staff were super friendly. Very helpful with anything we needed. Thank you so much. I hope I am able to come back some day. Aloha! Debbie Everett

GregD841 (Melbourne, Australia) 11/04/2019

I chose this hotel because it has a hospitality room which meant I could check out at noon, store my bags and come back after a day at the beach to shower before taking a late night flight. I arrived on an early flight from New Zealand and I was able to get a room at noon rather than have to wait til 3pm. This was greatly appreciated. The room was in pretty good condition with a full kitchen. The hotel is old but the staff work hard to maintain it. It’s not far from the beach and perfect if you like a few drinks at nearby Hula’s!

442robc (Canberra, Australia) 10/27/2019

Not sure how old the hotel is but needs a renovation. Looking a bit old but is an ok place. It’s clean and not too far from Waikiki beach and a number of cafe and restaurants. Pool is a bit of a let down as not much sun and gets quite windy. Has a mini mart on premed is which is good for those things you forgot. Overall not too bad.

mm0ns (Indianapolis, Indiana) 10/16/2019

I have to say the place is clean. We stayed here for the preference of having a kitchen. But My adult daughter had to sleep in the sofa bed and it was very uncomfortable. They charge extra for parking. It is operated more as an apartment complex than a hotel, so if you are looking for any level of service this is not the place to stay.

Hugemaniac1 (San Jose, CA) 11/04/2019

These are lovely Villa style units which have fallen upon disrepair. We stayed in Unit 801 which has a great floor plan and nicely furnished. The unit though is showing signs of aging which was apparent in broken blinds lading to the patio. The management company is doing a very poor job: on check in we were missing all sorts of items such as kitchen dish soap, no sponge, a single trah bag, no soap for the dishwasher, a single partial roll of toilet paper in the bathroom among other issues. The blender smelled as if something died inside of it. On the positive side, the sleep experience was good, quiet with good bedding. The fairway views are quite lovely and the grounds are well maintained. These units have great potential but are suffering as the result of management which seems a bit indifferent.

MargaretK576 (Bassano, Canada) 08/11/2019

My daughter and stayed at the Colony Villas in August. This is not a hotel but indivudual condos. There is no restaurants or bars on the property but it is a great place to stay. We had a large, well appointed 2 story, 2 bedroom, 2 bath condo. The master bedroom is upstairs and well appointed with a walkin closet. The bed was comfortable. The downstairs had a well appointed kitchen with a dining and sitting area. The second bedroom had 2 single beds and a cot in it. We were situated very close to the family pool. It is peaceful. The resort is gated. The grounds are wonderful. The only challenge is that you have to drive if you want to eat out. My experience being in a large group on this resort, is to go to Costco and get your food and drinks. By the time you get done with the day, you are ready to slow down for the evening. This place does have BBQ in the pool area and you need a key to get into the pool/BBQ area and a key to get out. All in all, I would recommend this resort to couplees with children or to anyone looking for peace and quiet.

joysclind (Wrightwood, California) 08/07/2019

My family stayed here for a week booked through AAA. Nice place but had some issues Pros - great location convenient access via rental car to area. Staff pleasant upon check in and phone calls were answered promptly. We had booked a one bedroom with sofa bed and since the condo didn’t have a sofa bed were given a second bedroom with two twins that worked great for my kids. My kids loved the pool. And hot tub. A lot ! 🏊‍♀️ Very close to our unit. Coffee and tea was provided daily with phone call requests as advertised. Cons - ANTS 🐜 in the upstairs bathroom. Called staff the next morning nothing was done that I am aware of as there were still ants the next night. Since our family was staying the following night at volcanos national park overnight I asked for the bugs to be treated. So came back on day 4 to an upstairs that smells of insecticide but not more ants. Cont open a window to ventilate due to heat outside and no upstairs fans. Turns out on day 6 the ants reappeared in the downstairs bathroom. 😵 Downstairs bathroom toilet occasionally runs - probably some slow leak internal (?) we saw nothing leaking external. Annoying but can deal with it. Upstairs bed hard as a rock. No mattress topper. Worst bed ever. Kids beds were fine. This condo only has AC that you cannot set below 74 and one fan in the main area so the bedrooms get very stuffy at night. I hope for future travelers they install ceiling fans or something in the bedrooms since you really can’t open the windows due to humidity and heat outside. No view to speak of just looking at other condos. No golf course view. We were in 1901 Parking sucks. Most spots are reserved and there was not a designated spot for our unit so we had to frequently park further away. No shuttle and most things are over a mile away or more so have to drive or taxi. Additional notes not good or bad just FYI - pool and bath towels and bedding were provided as was the daily coffee and newspaper on request. Plenty of dishes and and full kitchen. But no spices, condiments, etc. no day passes to the Hilton or other pools as other reviews had mentioned. No beach toys as other reviewers encountered. Not sure if we would return here. Kinda on the fence for us on that one

filalex17 (Boulogne-Billancourt, France) 07/15/2019

We really liked staying in this place for so many reasons : - great location: close to the beach, shopping centre, food court... & don’t miss the sunset at the lava lava beach club ! - nice, quiet (when we were there) and clean pools - spacious villa - excellent customer service : we had an issue with the AC in our first villa. I called the office, 20 minutes later an engineer was here. Unfortunately he wasn’t able to fix it, 15 minutes later the office called me back offering to relocate us in a bigger villa and they offer us a discount However small things made I don’t go with 5 stars: - cleaning : I am not the only complaining when I read the comments. The cleaning is really imperfect and must be improved : dirty towels, dirty floors (hairs, dust...). - equipment : understanding we are in a villa we can’t except to have everything but small thing like sponge, kitchen towel, salt & peppers... would be appreciated. - don’t forget it’s not a villa dedicated to be rent, this is someone’s house so you can have some pictures of them in the bedside table... quite strange sometimes... Hopefully they will improve these points, if they do this place would be a real nice place to stay !

Chautauquan (charlotte) 06/20/2019

This was a great area to visit. Our condo had a pool pass to the Hilton complete with a lagoon for snorkeling. The condo was well equipped and spacious. We frequent Hilton Head and it reminded us of a newer pacific version of HHI.

James L 11/03/2019

The Ewa Hotel reminds me of a cross between some places I've lived. I've lived in cinder-block military barracks, and I've lived in an old building in San Francisco. Like the SF apartment, it's close to natural beauty. One of the reasons I chose the Ewa between the lower-cost hotels is that instead of window air-conditioning units; noise right over the bed, the Ewa has quieter units, and they work well. The other reason is proximity to Waikiki Wall / Queen's Beach. The cleaning staff is excellent and pro-active about removing wet towels to keep humidity down. One disappointment - the roof deck is not handicap accessible - the elevator stops the floor below. During our stay, the other guests were friendly and the staff was excellent. Advice from another review - get a balcony unit! Even though the balcony is small, we were very glad to have it.

sfmattyb (Los Angeles, California) 10/24/2019

This is another of the old-and-tired Waikiki hotels in desperate need of renovation and TLC. The price was right but you basically get what you pay for. Good location, on the quiet side of Waikiki and close to the beach, but definitely no frills and no amenities. The room and property overall are tired. The front desk staff all seemed less than excited to be there.

Misheel C 08/30/2019

I booked this hotel last minute, 5 days prior to stay via Hotels.com, then tried to cancel 4 days prior because of an emergency. They were "happy to cancel" but no refunds were allowed. On hotels.com, I could cancel but Ewa hotel would charge a penalty that was the same amount as my stay. I think that's a great business model, to then make the room available to "other guests who may need a place" so they can sell the room again. But I am not ever going to stay here for the unsympathetic and inflexible approach they have to making money.

Wandererz808 (Honolulu, Hawaii) 07/25/2019

I checked in here as me and a friend were going out for a night of drinks and did the responsible thing and got a room to avoid a DUI. So we checked in and out the door in 5 minutes. This morning when we woke up I found BLOOD ON THE WALL and a chair has a dent on it!! Like someone had a party before I checked in. I better not be charged for this as I reported this things. I was told housekeeping will be up.. No housekeeping ever came. I felt disgusted looking at blood on the wall and no one coming I showered in case there are more blood in the area. With having the feeling that this isn’t important to them I checked out and reported to the gentleman in the front. His excuse was “maybe they were waiting for you to check out” so to tell me you rather wait for someone to have contact with blood that can contain viruses that can survive 1 week outside of the body. Didn’t have the feeling they cared enough with my complaint as I wasn’t yelling and remain calm and respectful. Side note. Hotel runs out of parking quickly so be aware and get parking early. Room was nice and good. Except the main complaint above. Hotel is a bit hidden but value was great. Great place for the price but customer service isn’t their strong ability.

Mitchhawaii (Kealakekua, Hawaii) 07/25/2019

This is one of the better budget hotels. It is also an older property but the amenities, especially for Kamaaina's makes It a great deal. The staff is extremely helpful and friendly, and you bet I'll be staying here again, versus Pagoda or Ambassador Hotel. I stayed her for 6 nights for work, so needed parking. The day I checked in, parking was sold out, so they recommended the zoo which is close by. My room had a comfortable bed, and room was clean. Shower was clean, and water hot. AC cool, no problems at all. My only complaint is one elevator, but it is an older hotel. Kamaaina use their website for specials because it is an Aston Hotel property. The person I interacted with the most is Justin at the front desk, who was very friendly and helpful. I read all of the reviews on another review site, and it's like people pay cheap and expect high class. In this hotels case, you get way more then you pay for.

Maree P (Auckland Central, New Zealand) 11/10/2019

The view was fantastic as we were on a high floor and overlooked the harbour and sea. The room was very spacious however it was tired and the bed was hard. The cleaning was substandard. After the cleaner had been the shower smelled of a dirty cloth. They did not wash the dishes. Our family were staying somewhere else so we used their pool as we did not like the pool at the llikai. There was no complimentary water. The receptionist who checked us in and out, same person, was very efficient and pleasant. Great location and great views but would not stay there again.

HL11111 (San Jose, California) 11/10/2019

The front desk guy "Ron" trying to trick me with the city view room. I clearly said I paid for a partial ocean view room. What's more, he told me since you only stay here for one night and I guess you don't have time to go to the beach, so I don't need to give you a beach towel card. YOU DON'T TELL YOUR GUEST WHAT THEY SHOULD DO. You just offer whatever the guest paid for which all the service included in the resort fee. The furniture and carpet have been worn out and everything is so outdated. Avoid this place by all your means

Meg R (NSW, Australia) 11/05/2019

We had a week to fill in between the Rugby World Cup / visit to family in Japan and a tour of Cuba. Hawaii looked like a good place to do this. Recommended to us by a friend the Ilikai has been that perfect stop-off. Starting with early checkin (for a price) after getting off a long (crossing the dateline) flight...we stayed in a Luxury Sunset Junior Suite with Ocean View and Kitchen. The room is super spacious (luxury after Japan) with all mod cons. Very comfortable bed and beautiful view with verandah overlooking the marina and wonderful sunsets. The kitchen well appointed with very large fridge and good cooking facilities.The small shop on the ground floor has all the essentials and friendly, helpful staff, with super markets in walking distance for anything more substantial. The daily amenities fee covers a free DVD hire. We had trouble with the DVD player which also works as a playstation...but a friendly engineer (actually 3 engineers! one after the other) finally taught us how to use... A day tour of the the island starting with a visit to Pearl Harbour is a MUST. The tour bus picked us up at 7am from outside our hotel and delivered us back at 5.30. We booked the tour through Tripadvisor...Aircon in the room worked really well and is a must if you don't want to experience 30 degrees and high humidity. We didn't use the swimming pool which looked small and a bit murky!

Grantman66 (Portland, Oregon) 11/03/2019

I stayed at the Ilikai Hotel & Luxury Suites for one night in May. While I'm not a huge fan of Honolulu I found the location to be good and the hotel to be clean and well staffed. We had a suite on a high floor. Great view, spacious lanai. The hotel lobby and grounds feel a bit dated but the rooms are nice. We had a kitchenette and there are plenty of stores close by as is the Ala Moana Beach Park. If an urban beach vacation is on your list then the Ilikai Hotel is worth checking out.

marilynmonrobot (Buena Park, California) 11/01/2019

Honestly what can I say to this wonderful hotel and it’s hospitality besides thank you! Thank you a million times. A little backstory we booked our entire 6 day trip in Oahu at a different hotel and two hours after getting there we ran for hills, it was a total dump. With bed bugs, dirty weird stained carpets and all. That hotel had decent reviews so I was in complete shock when we checked in and saw it’s dismal state. I was panicking about what we’re going to do because I knew we couldn’t stay at that place. My husband and I were on the brink of changing our flights to just go back home. I remembered the Ilikai because I stayed there for a week back in 2016 and had all pleasant memories. We decided to drive to the hotel and ask about pricing instead of going through Expedia and just talk to someone in person to try to salvage our honeymoon. I figured I had stayed here before and it was great so something familiar was very comforting. Mark at the front desk was that guy and boy did he deliver. He first heard our story as I inquired about a room there and he was very genuinely upset for us as well with our whole fiasco. He let us know about a last minute deal on an oceanfront room and we jumped at the chance. He was phenomenal, we got a beautiful room on the 23rd floor and he even had a bottle of champagne sent up to us to celebrate our honeymoon. Mark saved my night and my trip, no more frustrated tears just mimosas! That is literally the reason that from now on every time I’m in Oahu I will only stay at the Ilikai. P.s Also the coffee house downstairs and ice cream shop are delicious!

austinsmyers (Tamworth, Australia) 10/28/2019

First time in Hawaii but we really enjoyed our stay at Luana. It was far enough away to be quite but close enough to go out and about. We had 2 kids 4 & 7 and they found the walk fine and very safe. We walked back late most nights and always felt safe and we didn’t see any homeless around the motel. The park is lovely and green and great to wake up to every morning. The walk to duke statue was a bit long if that’s where you wanted to swim but to go straight through the park wasn’t long to the beach. Plenty of shops to look at while walking to your destination and there is plenty of walking to be done if not in central Waikiki. Also being positioned where it is was great for the Waikiki Trolley. And it was also easy to walk down around Discovery bay which is a bit slower than The main area of Waikiki. I took a bike one morning which was great to get out and see the town a different way. Staff were all nice when we were coming and going. They have chairs and umbrellas which is part of the ammenities fee. The room was nice. It was very clean and comfortable, loved the bed. We had a 1 bedroom and we had 3 adults and 2 children and found it to have plenty of room. Asked for a few things during the stay and they were brought up really fast. Remember most of Hawaii keeps the traditional feel so things seem old but they aren’t and if they are old they are well looked after. We would stay here again for the price as it was cheaper than central Waikiki places but it definitely lived up to our high expectations.

CaligurlNAz (Chandler, Arizona) 10/17/2019

The Luana Waikiki Hotel worked out great for our family of 4. I have older girls, so the couch was not the greatest, but the VIEW we had was worth it!! This hotel was our 2nd choice, but I am glad we ended up here! We did opt for the full kitchen suite. If we go again, I would say a kitchenette would suffice, as we only cooked breakfast one time. We were out exploring the island most of the days we were there. Even though we had to valet park each time, the valet attendants were all nice and helpful, shout out to Mr. James & Jesse! My daughter wanted me to mention alll of the employees and staff were very courteous, saying hello to us, asking if we needed anything on our way out. The Fish Hook Cafe was okay for grabbing quick pastries or lunch, but pricey. The food we did order all was tasty! The credit vouchers we received from the resort fee along with the promo we had received during booking allotted us enough credit for the cafe to grab a few meals/snacks for our days out on the island. Biggest downside to the Cafe was the limited hours, only open from 7a-2pm. Amenities: their pool area is a little small, but we never used it since the beach was only a 10 minute walk through the park. They did have a nice gym, but again, our exercise was out on the island lol. We did take advantage of the beach chairs, beach towels, and umbrella use for one of our excursions which is included in their resort fee. Traffic in this area was heavy for the most, but we were in a great spot.

peppabunny (Orange County, California) 10/11/2019

It’s an old hotel but the suite we booked and was upgraded to was spacious for the party of 5. Huge kitchen, 2 bedrooms and a washer and dryer were so convenient. We booked an ocean view room and was upgraded to a bigger 2 bedrooms instead of 1 but t no ocean view. The only person who was complaining about it was my mom. She wanted an ocean view room. She also always prefers newer hotels so she wouldn’t stop complaining about how old it was. I mean old windows, old AC, old washer and dryer . Z everything was old. But again spacious. We had maintenance workers come in few times while we were in the room to gain an access to our lanai where there was a hanging gondola thing was at - we didn’t mind it but it would definitely be a disturbance to some people... and it might concern some parents because it’s just hanging right above your head in the lanai. I didn’t let my toddler go to lanai. Tiny pool but our toddler loved it. It’s about 15 min walk to pretty much every popular spots like shopping centers and beaches. We were with seniors and a toddler so we Ubered a lot. The best thing about this hotel is that Fish Hook cafe downstairs. We got four vouchers for $40 off to use at the restaurant and their food was a bomb. I repeat - for the space and price we paid I think it was good but definitely an old hotel that needs serious upgrade. One of the hair dryers made a really loud sound I hesitated using it at night. You can’t tell the temperature on the old display panel. One window didn’t shut all the way.

MatthewNHFX (Halifax, Nova Scotia, Canada) 09/23/2019

I am thoroughly happy and enjoyed my stay at Luana! The staff was amazing and was very helpful in getting us whatever we needed! Although the room was a little antiquated, the beds were very comfortable and the rooms was spacious and the restaurant below the hotel was very affordable! We were given a $10 voucher for each day we stayed! The towel service in addition to a free DVD rental was another perk! I highly recommend this location for its excellent price, location, and service from the staff at Luana!

Kiwiintheus (Levin, New Zealand) 09/15/2019

I stayed for a week and appreciated the location, close to the beach and shopping. The room itself was average, the tile floors didn’t appear to get cleaned each day so were gritty underfoot, the shower was big but the shower hose was positioned so water went all over the floor and there wasn’t anywhere to put your products except balanced on the rails and no where for bar of soap.

Carol G 11/12/2019

I spent 5 nights in Maui beach hotel. Very poor standards I hi E it a two star. there is nothing to do in this hotel .they have a pool ..that's it. The beach is rocky and unsuitable for swimming. The food is not that good either No lunch available. Bar is open at 5.30pm..unacceptable for tourists. I find the staff rather slack at times and unprofessional There is no tourist desk for any assistance . There is a courtesy car only takes you two klms. Don't bother staying here . There is nothing to do on this side of maui Best staying near lahania

markbG8615GK (Colorado Springs, Colorado) 10/30/2019

Not much positive to say about this hotel apart from its central position on the island meaning you are at a good starting point for daily adventures. We arrived believing we had booked a room with a balcony (based on information on the hotel group, Aqua-Aston, website) however this was not so and we were fairly disappointed because our plan had been to sit out in the evening while our daughter slept inside. I raised this with reception and they could not help and didn’t even know the name of the group who owns the hotel. I contacted the group directly and am still awaiting a response (10 days and counting). So the actual room was large however not the cleanest I have seen, carpets needed a good vacuum for sure. This lack of cleaning was especially disappointing as it was sold as an ‘ocean view’, tricky to view when the windows are dirty inside and out. And to be honest I wouldn’t say it was an ocean view, more like a bay that had cruise liners and cargo ships coming in and out. The small beach at the end of the gardens is dirty and needs some attention to clean it up. Housekeeping was hit and miss, they seemed to clean and replace some items but miss others randomly, just little things like the coffee one day and the soaps another, but it added to our overall impression. The staff weren’t friendly, when we went out each day we would always say good morning but were ignored. When I checked out there was no asking if I had enjoyed my stay or wishing us safe travels. Customer service was poor. Oh and breakfast was available but I wouldn’t bother, over priced for what you get. Try Tante’s next door or head down to Paia and go to Charley’s. I will not be going back and I would not recommend this hotel.

dannygoya2012 (Honolulu, Hawaii) 10/12/2019

Convenient location in the heart of Maui about two miles from the airport and the central hub of any direction one would need to go to navigate Maui. It is across of it a shopping mall with food options and about three long blocks from Whole Foods. Check-in was easy, staff was helpful I got a room upgrade. The room was pretty basic, old but clean. There was a little mold on the shower head, but honestly rooms in Maui are incredibly expensive. You get your value here. So why the two-stars? I was not feeling well so I went to bed early. I get a call from the front desk at 10:30 asking if I was part of an insurance group that had a number of rooms at the hotel. I say no and go back to bed. That’s somewhat forgivable I guess. What is not is that I get a call five minutes later and asked the same question. I also want to add that I scheduled a wake up call and did not get it. Fortunately I woke up on my own and wasn’t late for my business appointment. You get what you pay for- but the hotel needs to address personnel issues.

TryingToKeepItReal 10/10/2019

This is one of our most liked hotels Not a lot of gleam and glitter, just a hotel that is open and welcoming. The front staff cheerful and ever so helpful! Rooms are clean and kept so by wonderfully attentive housekeepers. Sheryl Millano in particular became close friends with my wife and showed us the true meaning of Aloha by inviting us to join in her families activities. She has an open sincerity and positive spirit and a pleasure to meet her and her family. Seems like we will be friends for many years to come and if we hadn't purchased a condo we certainly would have booked all our stays at the Maui Beach Hotel. Oh, and there is nice clean pool on the second deck, street side! As pictured!

808_KellyMc (Honolulu, Hawaii) 10/10/2019

Room was clean. The double bed in the room was cramped but comfortable. The rooms were small but staff was polite. Easy location from the OGG airport. The hotel had a lot of youth sports staying there and the kids were a bit loud late and in the week hours of the morning. There are king bed units in the property apparently. Just make sure to ask. I did not eat at the restaurant so i cannot advise. Go to the Food trucks by the airport that are open for lunch and dinner - some really great values and excellent food there.Just google "Thai Mee Up" and it direct you to where the trucks are set up - really good food - i took the recommendation from a hotel guest to try the above named Thai place and $10 Veggie pad thai was an enormous portion!

mydogconan (Phoenix, Arizona) 11/07/2019

We loved everything about this resort. The rooms, the location, beach, pool, etc. It is difficult to find hotels with 2 King or Queen sized beds and a sleeper sofa. We chose renting a private condo at MKV because it had 2 Queens and a sleeper, plus a kitchen and washer/dryer. It was incredibly large and comfortable. The MVK resort is just north of Black rock on Kaanapali beach. We steered clear of the condo sales & activities desk and “free drinks” and were never bothered with any sales pitches.

Jaysen L (Princeton, New Jersey) 11/06/2019

We stayed for 15 days at the end of August with my wife and son. As aways the room was perfect and the grounds were always very neatly kept. The pool was very nice as well. We rented a cabana for the time we were there, which I highly recommend. The location was great, with the Luau next door and along the nice beach path that goes all the way to the Whalers Village.

Menchie8 (Los Angeles, California) 11/03/2019

We stayed here for a week. The first room we got the first night was super old and smells moldy so we requested to move to another room. They didn’t have another 1 bedroom with ocean view but they said there’s one opening up the next day but it’s an ocean front. We checked it and the view was amazing so we paid $600 more but I have to say... if you want to see the sunset everyday get the ocean front room, it’s worth it. The staff were super nice and helpful. The concierge was very helpful booking our tours and suggested good ones too. They had a kids pool and the beach was really nice. They have a team that goes to other hotels and the mall. We will definitely stay here again.

Proteeus3 (Des Moines) 10/20/2019

For the first 3 days, we had no A/C because the batteries were low in the sliding door transmitters. This fooled the A/C into thinking that the sliding doors were open when they were closed. The maintenance man brought us a fan that he said was from the front desk. The older maintenance man replaced the batteries in the sliding door that did not have a cover on it. He left thinking that he had fixed it. We still had no A/C so I again called down to the desk to ask for maintenance. They never showed up when they had all day to fix it. The third night I called down for maintenance when we got in for the evening. They sent up a kid that started changing the same batteries in the sliding door transmitter that the other guy changed 2 nights before. He started arguing with me about how to fix it. He then changed the batteries in the transmitter on the hallway door. Even though the thermostat said Sliding Door Open when it wasn't. I asked why are you arguing with me just put new batteries in the other sliding door transmitter on the door that could be opened. He finally put a new set in it and it fixed the problem. The front desk then called up for the upright fan saying it was the front desks. When I went down there they had another fan running and was just lying to get the fan back. I was sitting on the bed when a mouse ran from the kitchen to behind the dresser. I called down to the front desk but he said they had no maintenance at night. The kid came up and dropped off an electric mouse trap. I ended up opening the outside door and taking the paddle off the wall. When I walked into the kitchen and he charged me up the paddle I gave him a Lacrosse shot across the kitchen and out the open door into the hall. The mousetrap was left with us but it caught no mice. The next night another mouse came running across the bedroom floor. I again opened the door to the hall and grabbed the paddle off the wall. I went after Mickey and he came running up the paddle as I power-moused him out in left-field out in the hallway. The maid leaves the door open in the daytime while she cleans and the mice just run in the rooms to their heart's content. We should have canceled our reservations when we came there and the first thing I saw was a rat running across the sidewalk by the rat trap when my wife walked down to see the beach. We had just come over from a comped 5-day shop at the Hyatt Regency. We then went onto the Ritz-Carton for a comped 2-day stay. When we went to check out they tried to charge us a price higher then what we were quoted when I made the reservation. When we checked in we were quoted an even lower price than the other one. The check-in girl wrote the quote on an adding machine print out. The manager working that day would not honor that price because it did not have the name of the girl working. I said well just look up who was working that day and check with her. She said she couldn't do that. She ended up going with the higher price that I had an email for. Even though I was quoted another price by their reservation desk when I shortened the stay to go over to the Ritz-Carlton. All of my phone calls are recorded so I had proof of them saying the price. She ended up charging me more than I was quoted after I shortened the stay by 2 days. We have been back to Maui twice and we no longer stay here instead we stay at a VRBO over in Kehei that is cheaper and so much newer. We walk out the sliding door to the pool 10' away. It comes with a washer and dryer in the room and no rodents.

kittensmeowmix 10/20/2019

Great beach front location. The room was very clean and large. The staff at The Castaway Restaurant were lovely as were those assisting us to check in and out. About at 10-15minute uber to Lahaina but lots of other restaurants within about a 20 minute walk.

Amy E. F 11/12/2019

The Pagoda holds a sweet memory for me, but it needs renovation. The staff was wonderful! The rooms need new towels...they were a bit stained. The koi are beautiful!!! I enjoyed spending time sitting and watching

Slick_ADR 11/03/2019

From the start, staff was very friendly, especially Mr. Carlos Acob! Shout out to this front deskman! 👏👏 The room was kept tidy and clean by housekeeping and we didn’t find anything like hair left in the sink from previous guests as some of the locals commented when i told them where i was staying. Locking myself out of my room was not intimidating or anything since the security was willing to help and understanding. The movie rental kiosk is pretty good since it has some recent movies and even a very sparse selection of video games. It was definitely a pleasant stay and a good cheap place to have if you’re just looking for a place to sleep and stay. Only thing is the towels weren’t always replaced for everyone since it was a 3 person rental. But everything else was great!

Excursion49800859473 10/27/2019

Pagoda is a good and clean hotel, with a an ideal location. It is within walking distance to WalMart, Don Quijote, Ross, and Ala Moana Center. Its restaurant is excellent. For a smoker, it is a real hassle.

Eduardod4099 10/08/2019

My house had to be fumigated so we looked for a hotel that allows dogs (she is a family member too!). I was told the Pagoda allows dogs (25 lbs and under). The Pagoda was a nice surprise. The staff were pure ALOHA. The price was great. The hotel is a bit dated, but our room with a kitchenette was very clean. Walmart is half a block away which was a good thing. For those who want a cheap room in Honolulu, this is the place.

K5823FBkathyb 10/02/2019

Staff were amazing. Room was great, a little old but good place to stay. Had a great swimming pool and the restaurant had all these Koi swimming in it. Clean friendly and comfortable. We were near the lift but you couldn't hear it opening and closing.

deontam2019 11/08/2019

Stayed here for 5 nights and it was an awesome experience. Conveniently located near plenty of shops, eateries, and of course Waikiki beach. The staff was very welcoming and showing true aloha spirit. I will be staying here next time; they have set the hotel staying bar Hawaii for the island of Oahu.

ritnib 11/07/2019

When coming to Hawaii this should be your only option! From check in to check out you will be in love with this place! Great food, great service, great rooms, great food, just a amazing great time. The place to be

Ralph M 11/07/2019

My beautiful wife, myself and a few friends was staying in a different hotel that was not to our standards. So we were directed to The Surfjack and we was not disappointed. From the moment we pulled up the energy was felt. The customer service was like no other. They really treat you like you are family. Also being in a prime location was a plus. We stayed in a two bedroom that felt like Hawaii!!!! I highly recommend staying at the surf jack in you find yourself In Waikiki.

jimesem530 11/07/2019

We booked a different hotel originally and when we arrived it was not what we expected. We reached out to Surfjack and they were able to accommodate our party at very short notice. The staff and very kind and helpful. The service exceeded our expectation and the rooms are a really nice size. Very clean and smells great! We are in a 2 bedroom suite. I definitely recommend this hotel.

Evelyn B (Sault Ste. Marie, Canada) 11/06/2019

Our ship arrived a day ahead of schedule in early morning . No problem and and got us into our room right away. So greatful to rest on high quality super comfortable queen beds. We loved our weeks'stay at The Surfjack. Local vibe with a retro style. Our large corner room at the back was peaceful. Two sliding doors and wrap around lanai. Amazing shower and lots of thick white fluffy towels. BYRD large size toilitries in shower were excellent All staff were so very nice and helpful. High recommend & would definitely return. Wished we could have extended our stay. Thank you all for making our first visit to Hawaii just perfec

sharonsU5899US 10/30/2019

This was an interesting find, for sure. Once we were checked in, we went to the unit and went upstairs to check out the bedrooms. The master bedroom bed looked like someone had been sitting on it, one of the pillows was not in place with the others, and my first thought was that someone else had been sleeping in the unit. It made me very uncomfortable. We immediately flagged down a maintenance person who said that the entire unit was indeed ours and that no one else was renting it with us. The unit has a great kitchen but some of the floors looked like they were not cleaned properly. Also, the entire place was extremely sparsely appointed. No lamps in the living room, rug under coffee table looked unclean, no windows in this unit, except for a window in the bedrooms, felt like a cave. It served our purpose but I would not rent here again.

Lorraine B (Little Rock, Arkansas) 09/11/2019

When we arrived, we were pleasantly surprised by the spaciousness of the townhouse. We each had our own room and bathroom. The kitchen was spacious and comfortable. We really enjoyed our stay!! We’ll definitely be back to visit in the future!!

44tripashkar88 (Dearborn Heights, Michigan) 09/04/2019

The space is great, the location is great but the service is bad below my expectation. We have to was our own towels, every day we have to ask for coffee and shampoo, we have to throw the garbage , no towels at the swimming pool They don't clean the condo, they don't even come inside. We were not happy, we knew it is a condo but i was expecting some type of service , yet they charge us $90 cleaning fees

193MandyR (Prague, Czech Republic) 07/28/2019

We just arrived home after 10 fabulous nights in this 3 bed town house, we all loved it. We stayed here two years ago and liked it so much we returned and it didn’t disappoint. Check in was super quick and easy, on arrival at the house the carpets were still a little damp as the whole upstairs carpets had just been cleaned so the house smelt clean and fresh and they dried in no time so not a problem. The only downside was the fully equipped kitchen was actually barely equipped, there was a kettle, toaster, microwave, coffee machine, super large oven / grill but no utensils, not even a baking sheet or spatula/ wooden spoon. So couldn’t cook a home made meal, had to use a carving knife to take a pizza out of the oven! On the plus side it’s great having a large washing machine and drier. It’s a lovely little gated community, there is not much outside space just a tiny paved area at the back but no garden furniture, it was too hot on our visit so we were happy indoors with the aircon. Great pub/ restaurant 5 mins walk away Millers also a Chillis, Publix 10 mins walk and a pharmacy. The traffic was a major problem during our stay, Disney is 20 mins drive but took 90 mins!!! The I4 is super congested at this junction for no obvious reason. We took lots of different routes to try to avoid. Overall loved it and would stay here again.

Jennifer B 07/21/2019

We stayed for a dance competition/convention and the unit was exactly as described and pictures were accurate. I must say some of the reviews concerned me a little but we arrived and were pleasantly surprised at how nice it was. We stayed in unit 8125, which was very close to the pool, clean, and had everything we could have needed for our stay! Arrival and access was easy, communication was perfect! Thank you for the beautiful property to help ease the stress as we created family memories!

Anthony B (Carvoeiro, Portugal) 11/03/2019

Like a number of others have posted we Checked out and came home 27th August then on 3rd October we had a charge for $1073 which is over £800 - I called the resort directly, they fobbed me off (Lena - disgusting attitude) put me through to the corporate office which she knew full well was closed, so I called her back and she hung up on me claiming "I didn't make the charge". Avoid these guys they're crooks - if you've ever stayed here cancel your credit cards immediately if they've not already scammed you.

sommer4_2020 10/22/2019

My family & I would like to thank Tuscana resorts for an amazing Staycation trip. I personally would like to thank staff member Ms. Stephanie for her professionalism and outstanding customer service skills. She took care of our Reservations and got us the best rate in town! Special thanks to Ms. Abby. She made the check in process very fast and smooth. Also, Ms. Nicole made sure we had the items we needed in our room w/o a long wait time. This vacation was truly home away from home. I would absolutely recommend this resort everything about it was perfect! Thanks again Tuscana!! Harris

USJAX 10/12/2019

If I could give this resort a zero I absolutely would. I've vacationed to the Tuscana 2 times before but I guess 3rd time is the charm. Sheets and couches were stained, fridge and freezer were broken, overhead lights were out, no on call maintenance at night, toilets barely flushed, and to put the cherry on top - our key card reader on our door was taped on with electrical tape and we were locked out at midnight after visiting the parks and the "security" guard gave attitude while he had to break into our unit. His response to us asking what the protocol is if he is unable to get in and was no answer. I'm a bit shocked at our experience and the lack of professionalism.

debyluann (Wolverhampton, United Kingdom) 10/02/2019

Well to cut a long story short, we thought the place was 'okay' the pool was nice and it is relatively quiet and there is only a bar service the weekend... Quite close to Disney but that is about the best... Unfortunately after arriving home in the U.K from a 14 night stay in September, we have since found out this complex has tried to take £811 off my husband's registered card, (you have to give them a credit card when you arrive where they put an amount on and refund back to you after you leave which was about £200). We have had the fraud squad on the phone and have had all payments reversed and they are putting in a fraud complaint about this hotel. The best of it is we are not even at the hotel and the holiday alone did not even cost that much - absolutely shocking - be aware that this hotel keeps your card details and even with you not being there, takes money off your account (or tries too) - thankfully capital one fraud squad are on the ball. Please note the condo was left as it was when we arrived no breakages at all.

bacup10 10/02/2019

We were 2 days into our weeks holiday,when we heard of the Thomas Cook collapse.I rang the c.a.a.4 times to get answers ,when Tuscana presented us with a bill for the weeks stay .Armed with our Atol Certificate,we had a chat with the manager,who advised us it was his companies policy to send us the bill . I said we were in the middle of this argument as the c.a.a.was telling us not to pay .We gave the manager a copy of our Atol Certificate,and after a phone call everything was ok .I can understand the previous persons post,they left earlier than us,before things got sorted.It's not every day a firm as big as Thomas Cook goes bust .We can only speak for ourselves when we say Tuscana Resort is a lovely place to stay,the apartment we were in ,first class,the pool and jacuzzi,lovely and warm.The staff especially Rich, and manager Duane are a credit to the company.