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didnt believe i had made a proper reservation through the airport. showed them a negative covid test and travel qr. where Lance my front desk attendant then went and spoke with his manager for a long time.
Not like the pictures
keshamcmillon77
(Raleigh, North Carolina)
Buyer beware hotel is really old, rooms are outdated and paint is peeling. Staff was decent but really didn’t help with things to do. The hotel restaurant is closed due to Covid-19 The pool also has weird “COVID” hours it closes at 3 which is the hottest point of the day.
Not the best
CEOHotelReviewer
(Philadelphia, Pennsylvania)
The palm trees fit the look of the hotel. But the inside could be better. I would maybe recommend staying here again but based on other reviews it would be less likely. And one more thing. I saw blood stains behind the hotel. What's going on back there??
Four nights here was enough
OutdoorAdventures_70
(Christchurch, New Zealand)
Dated basic hotel in need of a facelift. Expensive as well for a moderate room, everything is relatively close in Waikiki so location was ok. Staff were very helpful with all my requests. It was booked through a travel agent and was staying solo so I also had to pay a single supplement which made the price expensive considering the facilities. Breakfast was included i tried it one didn't bother the other three mornings you can read into that.
Great location
debbie5131
(Edmonton, Canada)
We enjoyed our 3 night stay. The breakfast that was included was enjoyable. I actually enjoyed eating noodles for breakfast 🙂The pancakes were very good as well. Parking is expensive but we found free parking on the street by the canal . The hotel is close to the beach, the international market and many restaurants. Our room was clean and the bed was comfortable. We didn’t use the pool, it is very small.
Upon arriving we were greeted by Mr. Mike who diligently brought all 5 big suitcases and 4 big tote boxes up to the 8th floor. I was completely satisfied with the level of leadership by Evelyn the manager and her zero tolerance for patrons who lack common courtesy for the staff and other patrons. The cleaning staff where on point as well, trash, restock of coffee and the bathroom always had fresh towels.
While staying there for 2 months we took a mini stay-cation to AULANI Disney resort, needless to say I was glad to have chosen Aqua Oasis as my hotel while waiting for a home, thanks Aqua oasis!
Amazing time and money well spent
pmoikeha
(Pearl City)
Celebrating my birthday just got loads better. The staff you encounter when staying at this hotel are all very friendly and will help with whatever you need from the minute you check in to the minute you check out.
100% Satisfied
anayamaguchi
(Hilo)
Or stay was exactly what we needed. A clean hotel with friendly staff. We didn’t expect to be fussed over but we definitely felt welcomed by all who work there from the valet, to the front desk personnel, and any other employees we came across during our stay. Our room was nice and clean and the continental breakfast was very satisfying. Will definitely stay there again
Outstanding service and hospitality
Capiz C
(San Francisco, California)
Evelyn the GM, and her staff Olivia and Rachel were amazing. I stayed for 9 days arriving the first day the quarantine was lifted for a negative COVID test result. Check in with Evelyn and Rachel was pleasant, warm and efficient given the new practices being implemented. Evelyn made certain I was satisfied with my room. Olivia helped me with my daily questions with lovely aloha spirit and knowledge.
The view from the top floor was amazing! The decor and bathroom was OK, quite outdated, but very spacious. The price and location make up for the less-than-modern room ambiance. Staff followed COVID practices, however other guests did not, often trying to enter the elevator when signs clearly say only one person/household at a time (very small elevator!) AND--guests would not consistently wear masks. There were a plethora of hand sanitizer dispensers located around the lobby and elevator areas which I really appreciated.
The best selling points about AO hands-down are: the service provided by amazing staff, central location to beach and many restaurants, and price.
wonderful experience in paradise
amandadeleon
(Los Angeles, California)
We had such a wonderful experience at the Aqua oasis. We were there for nine days and had the best time! All of the staff were kind and accommodating. They were respectful of Covid practices and friendly. They were helpful and understanding and I appreciate everybody making us feel comfortable and welcome. It was a great place to stay and we will definitely be back. Thank you so much everybody! Aloha!
James was a friendly, outgoing, funny, and charming employee that assisted us with our day trips to the east-side if the island. It was a pleasure working with him and was on point when it came to recommendations. Despite lots of areas being closed, James listened and went to work on finding what we needed. If you stay here or near by, please come visit James at the concierge service desk. He knows his business. Thanks James!!
Disappointed
pnai1989
(Kapolei, Hawaii)
booked the partial ocean view which they said it was with pull out couch bed but they arrive they decided to upgrade us to the penthouse which I was excited however when we got to the room it wasn't much of an ungrade than I thought. Only on the bathroom was the upgrade since two since but no extra room and no pull out couch. smaller than I thought it would be. looked bigger in the pictures even in the penthouse suite. coffee pot was dirty so we requested for a new one. took us 30 mins to get a new one and I had to call twice since maybe they forgot. no numbers were provided to us to call for any service. not even a TV guide. the remote had no cover they used a tape just to cover it, clear tape may I add and can see the batteries. hardboard right? felt the dust in the air. elevator wasn't good the third one wasn't even cleared and kind of dirty. as I booked this they said it would be great and just went under new renovations but major disappointed the condition of the hotel. hotel bed was very comfortable thou. the bathroom door maybe had a whole or scratch but they just put paint over it which you can definitely tell but they didn't even try to match the paint with the same color just another color it. hallway was dirty when we went in our room. the location was great and parking was what I expected from Waikiki. Just expected it more to be better to be honest. Out of all the hotelsI ever stayed at to be honest this was the worse sad to say.
my review
luckydcr
(New York City, New York)
lovely stylish hotel. have been coming here since 2012. The exercise room needs an update. Everything, other than that is fine. friendly staff and within walking distance to the shopping center, hilton hawaiian village and many restaurants. great stay.
You pay too much for what you get...
Flora B
The hotel is being remodelled, we got a good room, however the bathroom smelled like rotten eggs. The elevator was really slow, we took the stairs most of the time (10th floor). The hotel is at a very good location, near Waikiki and there are many restaurants and shops around. Staff is kind and helpful. We felt scammed with our bill because it didn't match the price stated in our booking... They charge you one extra night, but don't worry it's just 160 dollars! We were not told we had to pay to use the parking either. However, we did know we had to pay a daily ammenity fee, I still wonder what ammenities we paid for... I hope it wasn't for the use of the swimming pool which was really small and we didn't use. We had other options to stay at and if we had known all these aspects we wouldn't have chosen Aqua Palms.
First Class Customer Service
Adrienne M
(New York City, New York)
I had a non-refundable booking with this hotel for April 2020 and unfortunately will not get to stay due to the quarantine.
I just want to give them high praise for relaxing that policy to allow a cancellation with no penalty and no hassle. Considering the financial hit they are about to take, they could have adhered to their policy or simply provided a future travel credit.
When I am able to visit, I will definitely book with them again. If they are this accommodating towards someone canceling, imagine how they must treat their guests.
Great customer service and friendly staff, everything was clean and sanitary, located within walking distance within Waikiki, there’s a pool, gym, and rec center, nice panoramic views of the mountains and ocean, with lots of parking. Recommended to all!
Great Jewel in Waikiki
TPTravelerHI
I love the Hospitality this hotel always brings. The staff is amazing and the views are spectacular. With the updated pool and luxury amenities this is a hotel to check out. Definitely a 5-star rating
Friendly staff and great value
jonnytupua
We ended checking in quite late and Jaime unexpectedly gave me a courtesy call which was super nice of him.
Check in/out is always quick and the staff always professional and super friendly.
Our room was clean,comfy, and private with spectacular views from the private lanai.
Staff Makes the Difference
travism36
This has been a season of challenges for our family. We relocated from Germany to Hawaii during the COVID-19 pandemic. We were forced to quarantine in our room for 14 days and nights. This was difficult for our children, which made it tough for us. We've stayed in many hotels around the world over the past years, so sometimes a room is just a room, and coming to Hawaii, we didn't want to sit in a room. The staff has made all the difference for our stay. They have always been helpful and informative. They have been courteous with every request we've made while making suggestions that helped us make informed decisions. You can stay at a hotel anywhere, but the service makes all the difference and the service is provided by the staff.
Ohana Time
Zienna006
(Los Angeles, California)
Our stay was pleasant and relaxing. Wanted some time out with the family. Our rooms were great. We had a small kitchenette that included a hot plate, sink, rice cooker, microwave, a pot, pan, cups and utensils. The view of the city was beautiful on our huge lanai. The cost to use the gym for my entire stay was only $5 per person. The pool and jacuzzi was open for a few hours and closed for an hour to thoroughly be cleaned. The use of the BBQ grills was awesome. Thank you Derek in Security for your help and keeping us safe.
Front desk team were very friendly, professional and helpful. Cani, Dan anf Jaime were fantastic. Helped us throughout our entire stay.
Huge SUV’s will not fit in the parking. Parking is $30 a day unless you can find parking in the surrounding area. We had a blast and will definitely stay here again.
We had the most amazing time at Papakea! After reading a couple of the other negative reviews, I admit I was worried, but I rented directly from an owner rather than thru a third party, and I was not disappointed. The unit was really pretty - nicely updated, fully equipped, and with beautiful views just 50 feet from the water. I spent soooo many hours just sitting on the lanai watching the waves, and enjoyed an ocean lullaby that sang me to sleep every night. The first few days I was there, Hawaii was still requiring people wear masks outside even when they could socially distance, but once the state changed its policy, the resort did too. I completely understand why they had to follow the rules set by the state - but I was really happy once those rules were changed to make more sense! (I have to disagree with Culture 12330543661, who apparently hadn't read the Governor's proclamation that spelled out the state requirements about masking - up until mid-November, the rules were REALLY specific about masks being required in all condominium complex common areas, except when people were swimming or exercising strenuously. No exception for being distanced. Papakea was clearly following the state rules, and if she experienced something different, then I guess the other resorts weren't concerned about breaking the law.) I have to say that all the staff were really pleasant and helpful. I didn't use the pool, so I can't comment on what that experience was like; I do know that when I was there, the south pool was open 9:00 to 9:00 (the north pool was still closed, I guess because of the lack of guests?), but had just expanded the hours. My host was careful to be sure I understood all the rules and requirements when I booked - I really appreciated the care taken so that there were no surprises. I am sad that Culture's host or vacation rental company didn't take the care our host did! Anyway, my experience was so wonderful, I can't wait to go back.
Not exactly a vacation + false advertising. Felt like a prison with a lovely view.
Culture12330543661
(Portland, Oregon)
We came from Oregon & rented a 4th-floor room. First of all, the website said the pool was open 9:00 - 10:00, in actuality, it was only open 11:30 - 6:30 which is the worst UV hours of the day and there is no shade. Also, they advertise two pools, which is false, only one is open. When asked why this change they claimed due to COVID, which is ridiculous because it just condenses the daily use instead of spreading it out over the hours and two pools, so more people during the limited hours and space. We walked down to several neighboring hotels and EVERY SINGLE one except Papakea had a full day at the pool open.
They also don't follow Hawaii State or Aston policies about COVID in the first place, but after visiting neighboring hotels, all the surrounding hotels DO. Papakea wants you wearing a mask on the outside grounds even if you are alone. An employee told a mother of a toddler to put a mask on the child. First of all, toddlers/babies shouldn't wear a mask, second, she was thirty feet away from any human! Plus she was walking ALONE, with her toddler. Papakea's policies are illogical & not even state or hotel guidelines, they are their own illogical, draconian, unscientific virtue-signaling that makes the place feel like a prison with a pretty view. The worst part is we were not informed of the prison cell policies until we got there. Oregon is a little far to turn around & go home. Also, there was a water fountain below us that was incredibly noisy. You'd think they'd turn it off during quiet hours, but no, it's on all night. When I asked an employee if they could please turn it off at night so we could sleep, they told me NO because of COVID. What? COVID is their excuse for everything that is miserable here, there is no way turning off a loud fountain at night is a COVID risk.
While our family was visiting other hotels along the same strip we saw people laughing, having fun, using the pool late at night, and felt so jealous. We made a hard choice and changed our flight to stay on 3 more days at another hotel so we could at least have a bit of a vacation. We stayed at Ka'anapali Beach Club, which was a very positive experience! They followed COVID rules, but the ones that can actually keep you safe, plus they had hand sanitizer everywhere, which is great! They were so friendly and people walking the grounds alone were not harassed for not having their mask up. Kids & babies were not harassed. Everyone was great about social distancing and super friendly. The pool was open and even its slide was open and running the full hours, which were even longer hours than the falsely advertised hours at the Papakea even if they had opened like the advertised! Plus, at the new hotel the only sound we heard at night was laughter and the ocean instead of a loud water machine.
The bottom line for us was our vacation at the Papakea felt very stressful, more like we survived it than enjoyed it, our second experience was beautiful and relaxing with the added benefit of feeling truly safer from COVID since the second hotel followed actual scientific rules and encouraged sanitation, social distancing instead of worthless authoritarian "virtue-signaling" which can not keep anyone safe from a virus. Glad we tagged on the extra three days so not a total waste of money, flight and vacation days
Do Not Book Through Costco
GingercookieS88
This Lahaina resort was lovely as the grounds were well kept and the pool was clean with many attractive areas for outdoor dinners, avail bbqs, evening strolls and the like. There is no restaurant and no beach but you can pull up your lounger on the spongy soft grass (if you are taking a break from sight-seeing!) and enjoy the *incredible* ocean view. There is much whale activity in February as it's mating season.
This Aston at Papakea is next to the ever popular "food truck" extravaganza. It also connects to the picturesque Boardwalk, there is a grocery store, bar, fast food takeout, souvenir store in the mini mall and a Slappy Jacks within short walking distance.
Spectacular beaches to the south and ones for snorkelling a short drive to the north (do your research on the safest times!) Minutes away from the amazing Honoapiilani Highway with a few fruit/banana bread stands if you need a break from the breathtaking views! PS do not irritate the locals on this HWY pull over if they're driving faster than you! The front desk staff at the resort is incredibly kind and towel service is swift (not free after 1 set with Costco.)
I will warn you not to book through Costco because they bought 5 of these units and do not maintain them. Many units are privately owned (lucky them!) The carpeting was disgusting, the walls were dirty, you wrestle sliding doors, the sink had a horrendous garbage smell emanating from it and the rusty fridge needed replacing. A little goes a long way had Costco just invested a little of their annual 21 billion income. Why not make guests feel they're sleeping in clean quarters? We were taken to another unit that was less desirable than the first. Thankfully being in Hawaii we were not room-fixated but for the upgrade COST for an oceanfront room I would have expected much better. 1 clean service 1 towel service for 2 weeks. Like I say, I'm sure the Resort has better care with direct customer reservations but Costco fails *for what they charge you.* Don't waste your money on Costco. Book your own accommodations.
False advertising
ericrG7045AW
Dear Management
Upon checking into the room we were told that they gave us a different room then requested. When we entered the room we found a dirty room with writing on the walls , air conditioner wasn’t working, broken fans , moldy shower floor, bedroom had no air and closet had dirty things inside. This room was in much need of cleaning and repairing. We could not stay in there due to these conditions. I contacted your office and told the person in there about these problems and they said they couldn’t do anything. I asked to speak to a manger and they said nobody was there. I told them I was checking out and they should refund my money due to not giving me a livable place to stay. They said they could not do that . I told them that I was checking out please refund my money. I then went to the front desk where they checked me out and refunded me their fee. They also never called me back or refunded my money.
Great Experience!!
DBB1996
The room we got was newly renovated and was very clean & beautiful. This resort had 10 BBQs and 2 swimming pools and never had trouble getting a lounge chair for my whole family to sit at ocean front view. Staff were always helpful and friendly and would stay at this resort again.
We actually visited in September of 2019. The hospitality was superb. Beautiful views. The manager Ronald has collected native artifacts and gives a “free of charge” history talk about the artifacts and the culture of Hawaii. History lovers will love learning about the local culture!
TERRIBLE!!
Nonya123456
Stayed in 511, dirty, outdated, and smelly. Upon arrival, kitchen counters were dirty, appliances sticky, hair all over bathroom as if not even swept, much less cleaned. Wondering if the “cleaning fee “ is simply an extra a pocketed fee. The font clerk was less than welcoming, and I was Charged another $290 at check in after “pre-paying”.... the total ended up being more expensive than our previous 4 nights at Aulani on Oahu (beautiful, clean beach front resort with amazing beach, wonderful service, and did I say clean??). Everything was outdated & dirty; not to mention the nasty sheets. I was itching to get home literally - as this was the last leg of our trip. Not the ending relaxation I had in mind. Eek!!
Saved our vacation
S4084BWsteved
(Federal Way, Washington)
We stayed at the Aston Poipu Kai and had a few challenges, rental car hit in parking lot and other things, the first 3 days of our 11 day vacation. My wife was ready to buy a ticket home. We told Takara Carreira about the issues we were having and she took care of everything. It was amazing. She made our vacation! The extra effort that she put in for us made this an amazing worry free trip. We will return because of the customer service we received and the accommodations. Thank you Takara!
Nice enough, but could use some updates
Janell L
My husband and I stayed Jan 9-16 2020. Overall, the place was nice, but could use a few updates. First of all, we were in room 112. We were promised an ocean view, but no such luck, couldnt even hear it. We were right by the pool and hot tub, but really wanted the ocean. The one thing inside our room that needs some help was the bath tub. It was disgusting! The water was almost knee high after being in the shower for about 3 minutes. Plus, it was dirty looking, for sure not something you would want to take a bath in, or put an infant in to bathe!! The other parts of the place were nice, clean and had everything you would need. The kitchen was well equipped with everything you would need, very good condition, including dishes, pots/pans, utensils, coffee pot, toaster, microwave ect. Fridge does not have an ice maker, but that didnt bother us. The other extremely frustrating thing was the hot tub. We had a few days of cooler weather so thought we would enjoy the hot tub. When we stuck our toes in, it was freezing cold!! Then we see a sign that said "we are not getting a new propane tank until the person who stole ours returns it." Now anyone with any common sense knows that thief has no intent of returning the propane tank so just get a new one! I felt it totally ridiculous that we as guests, had to pay the price of a freezing "hot" tub! So we couldn't see/hear the ocean, we could not use the hot tub, was soooooo not impressed with that!! It was located 1/2 block away from a fun restaurant/bar called Joe's something? They had super food and great service! We went there for breakfast, lunch and dinner over the time we were there. All the other places we ate at during our stay were fantastic as well! Food at the grocery store was super expensive, other than seafood. Shopped at Safeway to get some basics for our condo. The best part was the seafood! King crab, cooked and cleaned, was only $7 per pound! The size of the meat was equivalent to the size of a piece of string cheese! It was melt in your mouth excellent!! Shopping was great! After we bought a few things from local stores/shops, we had to make a Wal-mart run for a few forgotton items. We found the exact same things we had just bought, but for half the price, even the same company! They have a little tourist section that has all kinds of wooden bowls/plates/trays, lotions, soaps, chap stick, bags, jams and lots more. Flights were perfect, (Delta) long way from Wisconsin! Had a great time, and would recommend, but make sure to ask lots of questions about the rooms. Also, keep in mind, there is no daily maid service, but the washer and dryer were great! There was a small patio that we used daily, since we were on the first floor, our patio was covered by the second floor one. Our bedroom did have an AC unit that we did use a few times, but not every day. ALOHA!!
quality has slipped
traveldudeTexas
(texas)
Condo was clean and comfortable; only real problem is that there is no A/C for any area except bedroom; there are times when my wife and I wanted to just relax with the TV in living area, but could not because by 5PM the room is too hot. 2. pool is not heated, we went for a swim at 8M and could not get in as it was cold.
If you are working in the downtown area it is greatly located. The lobby area is nice along with nice views from the upper floors. There is also a good number of shopping and eating options in the area, and even within a very easy walk to McD's and Walmart.
Parking is available but is a bit of a pain to access as you have to change elevators to access floors 3-9 which is the parking areas. It is also can get quite costly at about $20 a day.
Now the bad, the Apt we stayed in was decently clean, had a decent bed, but the rest of the furniture and accommodations were cheap. Even the kitchen utensils, silverware, and cookware were pathetic. Since I have now found out these are condo units and owned by individuals, I guess it makes sense that some are better than others. This room wasn't terrible but it could definitely use some upgrades.
This is downtown, so after about 6 pm all the business people are gone and all that is left is the homeless and they are EVERYWHERE. Not the fault of the hotel but Oahu has a serious homeless problem and it shows, in this area, at night.
Staff member NIZ is awesome
mosesf2015
I checked in on Friday 6 March around 2pm. My room wasn't ready but front desk found 3608 available so I assigned this one. When I walked in it smelled like cigarettes had been smoked in it but more importantly, I was amazed at the size of this room. I was greeted with a fully kitted out kitchen (except an oven) that could fit three people easily. After this was a huge lounge, great carpet, leather lounge suite, decent size HD 40" or more TV with cable, and seating for at least five people. Probably more given the space it commanded. A slide door separates it from the master bedroom (that's how I would describe it), including another TV screen, office desk and this room was also huge. It also has a washer and dryer and ample wardrobe space. I think the ensuite needs an upgrade especially the bathtub, the tv in the master room doesn't work, and the internet too.
I called front desk and spoke with Niz. We both tried trouble shooting looking at the equipment but that wasn't the problem. Niz called the internet provider and they couldn't find what the problem was. I couldn't log in to internet and I had two university guest lectures to give in: 12-3pm and 6-8pm. It wasn't until 1am in the morning when Niz rescued me and put me in 3805 so I can get an internet connection. Wow! This room was awesome. It was certainly an upgrade. It was immaculate and a step up from 3608.
Niz has been at the Aston for a decade or more and an able supervisor. She went all out to make sure my stay was comfortable so I would like to commend Niz.
Couple vacation
I3109UAjoem
Very very dissapointed with the hotel, it is not as advertised! The room smelled and the furniture was outdated and old. Turns out it is a Time-share room which I was not informed of at any stage, thus the lived in smell!! We were moved the following day to another room,better view but still SMELLED! Bed(s) were old and uncormfortable. All in all, a very poor start to our vacation. The restaurnat in the lobby doesnt even belong to the hotel either. Overall, not as advertised, expensive for what is on offer, and no contact with management either during or subsequent to the fiasco. The front staff were very nice and tied to help in a situation that obvioulsy they have no control over.
Location is everything
DBKuper
(Green Cove Springs, Florida)
We need to stay in Chinatown for business. This was a very good option as it was centrally located and the price was right and we knew people who had stayed here and the reviews were pretty good. Edit appears to be a bunch of condos or such that are rented out nightly as hotel rooms. So I think that the furnishings might be a little different. The rooms are outside and in some respects but our room on the 31st floor facing east toward the mountains was very very spacious with a mini kitchen dining table and chairs and a desk and a large fridge The bathroom was adequate and the bedroom side was quite large. My only complaint about the bedroom side was no chair or sofa or any place to sit. Service was very good and the best thing about the place is the pool the pool is a little oasis in the concrete jungle on the 11th floor and just perfect
Do not stay at this Hotel, Stay on Waikiki Beach or nearby
davidgQ339XP
First of all, this hotel use to be dorm rooms that were then converted to a hotel. Narrow hallways, low ceilings, smelled, no quality to the rooms. The location was not good. The Waikiki Beach area is amazing, great shopping, restaurants, night life, landscape, etc. Stay anywhere near Waikiki Beach.
The staff here go out of there way to ensure customers are comfortable and happy. The rooms are clean and have everything you need for a fantastic stay. We had a two bedroom with washer/dryer, TV sets in every room, and ice maker in full size refrigerator. Customer service is definitely 5 star, the front desk personnel should be commended
Comfortable and good equipped Appartement
wpfeifer
(Baar, Switzerland)
I‘ve been there for 4 nights. The appartement (507) was very open, well structured and had enough space. The balcony was a little bit too snall for me. The kitchen was very good equipped, so I was able to prepare any kind of food. It was really clean, but you could see, that the appartement has come into it‘s years. One point that really was uncomfortable - was that this building was a no smoking area. I had to walk really far to go to the smoking area. That was really bad!
Nice enough place to stay.
Judyvan
(Greeley, CO)
I was shocked to be paying $284 a night, but the Maui Banyan was nice enough. The room had new bathroom and tile. The TV was good as was the air conditioner and the beds were comfortable. We were given a room in a building with an elevator and 2 beds as requested, but it took a change of room before we accepted the room. It was a little too far for us to walk to most restaurants so we mostly drove. Nice room. Would stay again
Excellent place to stay
Kathy S
Loved this place. One bedroom, 2 bathroom condo. Walking distance to anything we needed, great beach across the street. Most beautiful sunsets. The grounds are gorgeous. Parking space included. Got a diving trip arranged right in the office.
Great location, average property
Mauifarm456
(Calgary, Canada)
Stayed at the Maui Banyan on a recent Maui vacation. The location is great, but the condo accomodation is really hit and miss. We were in a one bedroom deluxe, and although renovated did not live up to the over $300/night cost. The bed was poor quality with no duvet, just a couple of old school blankets in the closet. The lanai is extremely narrow and you risk tripping off the 6 inch ledge as we were on the ground floor. The condo could have been a little cleaner as the floor seemed dirty, and the housekeeping service was minimal. You have to pay a resort fee which includes stuff no one really uses, like dvd rentals. We are not living in the nineties! The pool was nice, location to beach is great, but not necessarily worth the price they are charging.
use door dash and instacart for food and groceries. Safeway's direct service does not work. whole foods version does seem to work though.
the trash chute is at the end of the corridor, and so is laundry. no detergent, but the machines can be run with an app - no quarters needed.
pool closure
tomwR6873ZB
(Melfort, Canada)
0880611
They are advertising staycations, but the pool is closed due to the Coronavirus , how dumb are they, chlorine is the only thing that will kill the virus. They should make everyone go in the pool
I think we are going to far as to cancel everything, yes you have to take precaution, wash you hands and don’t touch your face, but to close down the one place where there is no virus is just plain stupid
24 days at this condo
Jimmcfadyen
(Hamilton, Canada)
We spent 24 nights at this condo some of the great things about this condo front desk is amazing whatever you need they will look into it and you end up getting it before I got there I asked for a higher room and we ended up getting the 27th floor overlooking the ocean the condo is about one block away from Waikiki Beach it's a good 4 to 7 minute walk depending on how fast you go it's in the centre of all the locations and eating areas that you'd like to do my wife and I like walking a lot so we could actually walk from there to 90% of the places that we ate a lot of food trucks probably have a block away Diamond Head the aquarium the zoo shopping and some of the famous restaurants that are in that location and when we did go to Waikiki Beach we stayed where the wall was in the ocean to prevent the wave so it was a lot calmer and also the saint was a lot better it wasn't on a slope it was flat highly recommend going in that area you're right the fish to snorkel to see in that area and cross the street tons of places for a family to eat we did rent a convertible Mustang for 3 days highly recommend doing this the vehicle was great on gas which we only filled up half a tank in 3 days getting back to the condo Big Daddy's on the 5th floor have a pool hot tub BBQs cook food if you want been with the family there before family of 6 at the time and it still felt okay huge fridge stove eating area we hit Costco for a bunch of food that worked for us if you have any questions just send them to me I'll try to answer them for you
Excellent!
karik258
(Saskatchewan, Canada)
I am completely happy with my recent stay at the Aston! Not only were the rooms great, but the customer service was exceptional. Both the front desk agent and bellman went above and beyond to make us feel welcome. The rooms were great (we needed two for the six of us) and the pool area was really nice. The kids also liked the little play structure by the pool too. To add to it, the location was great and we were able to walk everywhere we wanted. Can’t say enough great things! Would definitely recommend.
Great location
Anglez15
(Charmhaven, Australia)
The Aston banyan has been our go to place every time we have been to Hawaii, the units are very clean and comfortable with great amenities.
The location to everything is great and local transportation is just around the corner.
We have stayed 4 times and each tome they look after us due to loyalty.
The staff are awesome and happy to accommodate your needs if possible.
It took an hour to check in and I was the only person in the lobby, the guy at the front desk was taking calls and ignoring me instead of putting in person customers first, I felt completely invisible. I went to hang out by the pool, there was not one other guest in sight and I was told off by the security guard that I couldn’t use a floaty in the completely vacant pool. This accommodation clearly does not put customers first. There are much better options along the water in Kaanapali. Stay at the Westin instead, I was there last week and they treated me great, floaty and all. Very disappointed
Best resort on Maui!
gkg434
(Kihei, Hawaii)
Absolutely beautiful resort! After 10 years visiting the Whaler I finally got to stay there myself this weekend. This place does not disappoint! The resort is world class, and as classy as it gets. The staff is full of aloha and quick to help. The amenities are in top shape, and include everything need. The location is second to none. And the rooms are breathtaking. For the nightly rate we were paying we expected a mid-tier quality room in a mediocre location (we're on a budget). But we felt like royalty staying in this beautifully renovated unit with incredible views. The layout of the Whaler is set to provide stunning views from almost every single condo. Oh and the Whaler also combines the best of both worlds, taking the term condotel to a whole new level. You get the convenience of having a full condo with kitchen, bedrooms, ours even had laundry machines; but you also get all of the service and treatment of staying in a high end hotel. Highly recommend staying at the Whaler!
PS - All of the staff here sets the standard in resort living, but the GM of the Whaler, Mila Salvador is an absolute gem! Thank you for all of your hospitality Mila!
Normally my favorite
terluvsgolf
(White Lake, Michigan)
This is the best location on Kannapali. I was very disappointed with the check in and check out experience. We rented a two bedroom for 10 days and then a studio PREMIUM for two weeks. We were told the process of moving units would be easy - it was anything but easy! I spent most of the day trying to get us into a unit that was considered PREMIUM, only to be "upgraded" to a one bedroom - not PREMIUM because there was not another studio PREMIUM available. Be sure to get what you are paying a PREMIUM price for!
Peaceful and beautiful
Irish4052
(Indianapolis, Indiana)
Beautiful area with a view of Lanai. So gorgeous and we watched the whales from our balcony. Very nice condo and free laundry. You do have to rent beach chairs to be directly on the beach. Short walk to black rock and great snorkeling. Whalers village is right there for some great dining experiences. Great views of west Maui mountains. Loved our stay here..
Whaler 1063
Carmen S
First of all we decided to travel before all the Covid-19 Pandemic happened so a couple of days into our trip they started to close down all restaurants, tours, activities, pools etc.
But despite all the closures we would not change anything as Mr Rudolphs condo was one of best places we have stayed. The view every morning and night was alone was worth it as we saw whales and beautiful sunsets. The condo itself was in the best location right in the middle of Kaanapali Beach with all amenities around it including restaurants and shopping. The condo was well stocked with all you would need and the chairs, coolers, flippers and boogie boards were very appreciated as we had a blast on the beach with the waves. Black rock was great for snorkelling and we saw many fish and turtles.
Like i said, without the pandemic getting in the way of our holiday it would of been perfect, but we spent time on the beach, BBQing food we got from Lahania Safeway which was a $2.00 , 5 minute bus ride, easy peasy.
Location location location they say and you cant get better than Mr Rudolphs condo, he was so pleasant to deal with even calling us to check up on us as i kept updating him on the closures and policies that were in place due to Covid-19 and he always answered the emails quickly.
The condo was full of kitchen, bathroom , cleaning and laundry supplies that left us wanting or needing nothing.
Thank you Mr Rudolph, your place is amazing and we do hope to come back again so we can experience all that Kaanapali Beach has to offer. Highly recommend this condo....highly recommend.
Great hotel on the beach. Get a room with an ocean view. Very friendly and accommodating staff. Nice pool and hot tub. Right next to shops and restaurants. Great coffee at the market. Super yummy sushi spot, Bushido. Will definitely stay here again :)
Kauai Re-Opening Experience Lovely
M2876FEkarenb
(San Jose, California, United States)
We decided to take a trip for a birthday and chose the Islander on the Beach for the Aston name reputation and the location. Since the property had very low occupancy due to 3 days after Kauai re-opened (Covid19) amenities were closed ie...bar, shops etc. That was to be expected but Lori was so kind!! She greeted us at check in, provided information , a birthday welcome gift, some coffee vouchers and her phone number so that if we had questions or needed anything we could reach her. We did have a few questions and Lori was super quick to respond! Thank you Lori!!! Not having the resort full and the pool to yourself will spoil you :) The room is decorated Tiki terrific, clean and has everything we needed. We had an Oean Front room and it is wonderful to wake up to the sound of the crashing waves. The size of the resort is small/medium and perfect for our taste. The grounds are manicured and lovely. The location is central and could not be better for everything we wanted to do. Many great restaurants close by and the best of all is the Coconut Marketplace is walking distance. The Marketplace has the best ABC store with food & snacks to keep in your frig in room. Also a deli and hot food meals if you prefer. Since many shops around Kauai in the towns are still closed the ABC store saved us on our shopping. The marketplace has great shop choices and other eateries we took advantage of and most were open. This is a special resort and what I prefer over the huge ones that seem to lose their personalized touch. I highly recommend The Aston Islander on the Beach and look for Lori, she is the kindest person you can meet.
Enjoyable Experience
EvanBoy
(Kapaa, Hawaii)
We stayed here for two nights and our experience was great despite the whole covid thing. Hotel occupancy was very minimal and so we got to experience this place as if we were the only people here. The tourists aren't back yet so BOOK here before it ends! The staff are very helpful and pleasant, so remember to tip good! Also remember to be respectful during your stay. Thank you.
Awesome Staycation!
ryanbC4392VP
(Honolulu, Hawaii)
My girl and I wanted to get off Oahu for the weekend and shoot over to Kauai for some fun. Was looking at a bunch of hotels and landed on this gem oceanfront and in a very convenient location. The rooms had a vintage feel and were cozy and the property was gorgeous. Definitely a great price for locals who want to go outer island or for visitors coming to Hawaii. We will definitely be staying here again.
Pre Covid Paradise
mc2900
(Beaverton, Oregon)
We have been to the Islander 5 times, now, over the years, the last time was October 2017, before covid-19, 2017 wasn't one of my selections when writing this.
Over the years, our first visit was in 2002, this property has steadily been updated, remodeled, and has gone from a 3 star to 5 star rating.
We always stay in the Kaua'i building, which is truly oceanfront!
The smallish rooms are very tastefully decorated and furnished, comfortable, but clean, with a small kitchenette,not lavish.
Go to Poi'pu and spend twice the amount if you want lavish.
The colonial feel of the Islander is that of a quaint Kaua'i plantation, and the common areas and grounds are perfectly groomed and taken care of, very tropical.
All the staff is friendly, helpful and truly making it Aloha!
There is a "Sand Bar" next to the pool, serving killer Mai-Tai's, maybe the best on Island.
It's very convenient, in Kapa'a, at the Coconut Marketplace, about a 15 min drive from LIH airport.
Every morning, I would get up, walk to Imua Coffee, next door,walk a few more steps, grab a lounge chair on the beach, and at 0632 HST, was treated to a wonderful Kaua'i sunrise.It just doesn't get any better.
I can feel the warm trades, and the Pacific Ocean, and, lol, hear the constant roosters, which are all over Kaua'i, thanks to Hurricane Ini'ki in 1993 (Sept 11th!).
I can't wait to go back, when it all opens up again.
Much Aloha to be had here!
Nice size rooms, comfortable furnishings and full kitchen with washer dryer in our unit. Sat on the sand and watched a monk seal rest on the beach fronting the resort. Perfect location with restaurant on property and grocery store in walking distance. Even though services were altered due to Covid, the staff are really friendly. It was like our home away from home. Perfect place for families to relax and enjoy paradise.
Excellent customer service. Beautiful View!
Tourist760940
Great view. Clean room. Very peaceful. Bryan at front desk was very friendly. In fact everyone was very friendly. We all were very happy and didn’t want to go home. Thank you for a wonderful stay! We can’t wait to come back!
Nothing much open yet.
burgart2020
I think they should re-open the Garden Pool, as what I saw was mostly families. Why put families at the beachside pool with no Beach Club dining, no pool service, no music? The Garden Pool would have been way more entertaining.
Wow!!
CallmeCoco808
(Washington DC, District of Columbia)
I love it here!! We always stay here when we go to Maui. It’s close to a lovely beach, and we loved our suite with an oversized balcony and direct ocean views! My grand parents are from the islands and when we visit them we always stay at this lovely, aloha filled place.
Wonderful Stay at Aston Kaanapali Shores AGAIN!
dsahi
Thoroughly enjoyed another stay at our favorite Maui hotel in Kaanapali! The staff is representative of the Aloha State and the hotel is so beautiful and well-kept. Kudos to the staff and management at Kaanapali Shores. It's wonderful to be in a hotel that everyone greets you with aloha and is so friendly. We will return very soon! Thank you for another great stay in paradise!
Lovely Setting and Great for a Relaxing Hawaii Get - Away
jmebelle
(Boulder, Colorado)
We stayed for two weeks and couldn’t have asked for a better property or location. Easy parking and the property was well kept. The orientation of the buildings is to be noted. The building runs almost parallel to the ocean, allowing all units with partial to full ocean views. The pool and sand area were updated with new furniture and we used the barbecues to prepare evening meals.
No urgency to resolve my issue
jarosenberg7
(Ashland, Virginia)
The tv in our room stopped working three days before we left. The promised they would fix it immediately but they never did. The room is nice and the grounds are well maintained but I don’t think there is an urgency surrounding customer issues. Also we were very neat and clean and getting the room ready for someone else would have taken only 30 mins and yet they refused a late check out of 12. Maybe we should have been slobs to justify their unwillingness to give us one more hour to pack up. Not sure I would be back. I think a vrbo would be better and cheaper for the service we received.
Wonderful place to stay
Poppyeyebright79
(Sydney, Australia)
I’d visited the Big Island for a day tour a couple of years ago & was determined to come back & stay & so in 2020, I came back with my parents & sister for 3 nights. My one bedroom ocean front apartment magically turned into a two bedroom ( thank you so much for the amazing upgrade) & my sister stayed with me rather than with my parents, which I think was best for everyone 😂. Unfortunately due to Coronavirus wreaking havoc on global stock markets, I needed to be available for my clients back home in Australia but being able to work on my laptop from a quiet, spacious apartment with spectacular views & sea breeze helped to alleviate some of my disappointment about missing out on family & holiday time. I loved my stay at Aston Kona by the Sea & so did my family
Looong way from anything...
RPaulL_13
(Coalinga, California)
View was great!!!
Floors were dirty.
No onsite dining or store. Nearest is a long walk.
The “beach” is imported sand behind a sea wall, over a lava break. Not swimmable, at all. Pretty to look at, but very dangerous to go in.
Beautiful condo
KnitterBarb
(Wisconsin Rapids, Wisconsin)
Beautiful property right on the ocean. Listening to the waves from the lanai is so relaxing. We especially enjoy grilling down by the ocean every night while the sun sets. The condo was well equipped and everything was very clean, beautifully decorated, and very comfortable.
View from our 8th floor 1 BR unit was magnificent. The unit was spacious, recently recarpeted and well equipped. Front desk staff was friendly and helpful. Kitchen was adequately equipped but coffee maker needed filters not provided; otherwise fine and very workable
Worth the price but they missed one big thing
DriverBruce
(Auburn, Washington)
Our usual place to stay on Maui at Lahaina remained closed due to Covid-19 on 11/5/2020. The Aston Mahana at Kaanapali seemed like a close match so we decided to give it a try. For the most part it had what we expected and needed...right on the beach, quiet and clean. We like to dine, shop, tour and fish right in Lahaina so it required a car trip to do so, as opposed to staying right in town.
Here is our one problem with the stay: No Housekeeping! For a six night stay nobody even came to our room to make a bed or give clean towels. We went to the front desk for laundry soap, clean towels and shampoo. Not once did they ask why. We assumed it was Covid-19 related and we were on our own. At checkout my wife asked about it and the front desk person accused us of having the "Do Not Disturb" sign out. No way! Stayed in few places and it always seemed like there was a housekeeper on each floor with a clipboard making sure every room was made up.
Okay. It was an oversight. Let's not tell the guest it was probably our fault. We know better. And do not take my phone number and say the manger will give us call. Lot's of places in Kaanapali, let alone all of Maui to stay at.
Give it a try but make sure they clean you room.
My "go-to" resort on Maui
Janie S
(Lodi, California)
We have stayed here numerous times, and plan to return many times in the future. The condos are spacious, well-maintained, and all are beachfront. I love the fact that the master bedroom faces the beach, so I can sleep with the sliding glass door open, hearing and feeling the soft ocean breezes all night. The pool is just right -- not very large, with only a jacuzzi adjacent. (There are no children's pools or play areas, which is wonderful for folks like me. My kids are grown and I enjoy a quiet, peaceful place to relax, unwind, read good books, and savor a glass of wine on my lanai each evening without the ambient noise children inevitably bring.) The staff at the Mahana is friendly and accommodating. I am always welcomed back with recognition that is genuine, not feigned. Can't wait for the pandemic to end so that I can return.
Peaceful and secluded
neborr357
(Pasadena, California)
The grounds are well maintained. A few steps and you can have a swim and snorkel. The staff are very attentive to our needs and very friendly. The view from the lanai is more than enough if you want to see the sunset. The smell of the sea and the sound of the waves is something that we missed when we came back home. Supplies for the kitchen and dining is ample. Cooked a few meals when we were there. We were there when the lockdown and stay home mandate took effect. But the place makes you feel like you’re in a different place. Sun and sea a few steps away. There’s a spa next to the pool and you can just relax and watch the sunset. The pool is quite small but who really needs it when your close to the beach. A second visit to Maui and staying again in this place is a plan in the making already. Thank you to all that made our stay memorable.
Whale watching in Paradise
Minn_sky
My husband and I just spent a wonderful 10 days in luxurious condo unit 914 on the 9th floor of the Mahana. Higher is better during whale season; load up with plenty of food, beverages and snacks and you can spend an entire day watching the whales if you so choose. We stayed in the unit a couple of our days, but every day we saw many spouts while eating breakfast!
From the first moment you walk into the Mahana you feel welcomed by the gracious front desk staff. Unit 914 is outfitted with everything you need. You can hunker down, or take off for the day with the cooler and ice provided for your use. If you want to do some of your own cooking, the kitchen has top of the line GE Prestige appliances as well as a rice cooker, blender, coffee maker, etc. Waking up to 100% Kona coffee purchased from the Times Market is bliss; carrying it onto the lanai to watch whales is even better. The living room is large and beautifully furnished, and the king size bed is softly firm with comfy pillows. The bedroom and living room have floor to ceiling windows so you can wake up and watch whales from your bed if you wish. Having a washer and dryer in the unit makes it easy to pack just a few clothes leaving room to take home all your shopping treasures that remind you of your memorable Mahana stay.
Access to the Kaanapali boardwalk right next to the parking lot made the few hundred foot walk to Dukes for Happy Hour so easy. We also were able to take morning walks directly onto the beach from the pool area. Sometimes we headed back to the condo on the boardwalk as there are many access points from the beach. Also it is easy to walk down the driveway and across the street to the Times Market shopping Center for restaurants, urgent care, shops and the market. The Mahana is in a great location!!
I can’t imagine a better place to stay while in Maui than unit 914 at the Aston Mahana! Aloha!
We have stayed here multiple times and the resort is very well run and maintained. The units are large (we were in a 2 Br), and in this particular unit had a very nice water view. Spotlessly clean and easy checkin, albeit with extra Covid precautions and paperwork needed.
Our home away from home
Greg L
(Here)
My wife and I had a chance to take a relatively last minute trip to Maui in November 2020 after having to cancel the trip in April with the whole family due to the shutdown issues associated with Covid 19. While that was very disappointing, as soon as the state of Hawaii made it possible to visit with the appropriate precautions taken before heading over from the mainland we decided to book a trip. The process to have a covid test done within 3 days of travel went smoothly, and passing through the airport with our validated information caused little delay and was well worth it to be able to take this trip.
We have been coming to the Maui Hill with our family since 2002, and every time we have been here the location, staff, and our experience has been truly fantastic. We enjoy coming to a quiet, well-maintained location, and love the quiet and family friendly feel to the town of Kihei. The location of the Maui Hill just to the north of Wailea offers close access to a number of beaches, most notably Kamaole III just to the north and Keawakapu just to the south.
On this trip we had a condo that directly overlooked the ocean, and we spent a couple of hours every morning out on the lanai reading. 8 of the 10 nights we also sat on the lanai taking in the amazing Maui sunsets. One of our family's favorite memories no matter which condo we were in each year was taking time in the evening to catch the sunsets from one of the many vantage points found around the property.
Visiting during the Covid 19 era was a little bit different from a service standpoint, as the usual daily room cleaning service was put on hold. This had no effect on the enjoyment of our stay during this time, as with the washer and dryer that we have in our room it was easy enough to take care of our own linens, and we even pulled out the vacuum once to get rid of the inevitable bits of sand that get tracked into the place from being at the beach every day.
We have left a review of Maui Hill at some point a few years ago, but it is such a wonderful place for our visits that we really do feel that, as the amazing general manager Dennis Costa likes to say, it is our home away from home. Our family has made it a point to come to Maui for the past 20 years, and once we found ourselves here for the first time we were hooked. I doubt we would ever want to stay anywhere else. So many great vacations and family memories, all because of how much the staff and management here care.
We love Maui hill!
sarahwV3400SS
(Olympia, Washington)
The staff is great! We love staying here!!!!
Great balconies in all rooms! The living areas are large and have plenty of space for kids to play and relax.
Thanks for another enjoyable trip! We hope to come again soon.
Love Maui Hill!
LuanneM826
(Santa Fe, NM)
We are owners at Maui Hill but at times will rent a unit from them for an extra week. The service, the friendliness of the staff, the units, the resort itself, all are great. We've been coming here since 1986 and the resort has been kept up extremely well.
Family wedding
hjr0bins0n
(Lindsay, Canada)
Maui Hill is close to amenities. Dinner at Sarento's was wonderful. Sunsets on the beach across the road . Close to boat dock for snorkelling tour. Ample parking near condo. Grounds staff were friendly. Able to give me names of the different tropical flowers in bloom.
See previous page
We were three couples in three rooms with Garden View. One couple's room was very shabby, ours was okay and the third was good. The couple with the shabby room upgraded to Ocean View for only $40 / night (~$200 instead of $160). If you are not trying to save money, it is a great deal. The room and views of their new unit were much much better. However, this is a condo unit and each place is independent of any other. The management staff were very nice and took care of some minor problems but had no control over the state of the rooms. We don't know if the other ocean view rooms are as nice as the one our friends got. But overall, good value for money.
So not worth the money, Unit 412
kmsellis
(Deadwood, South Dakota)
I have been to Maui 15+ times and this is by far the worst place i have ever stayed. The only thing nice i can say is that it waa clean. The bed in the room was awful aa waa the sofa bed. The door to the bedeoom waa a sliding door and it didnt shut tight and waa banging against the wall all night long. I got a parking permit from the front desk which is run by Castle Resorts and they were beyond rude. Luckily our stay was only 2 nigjts, I couldn’t have handled not getting any sleep for more than that!
Beware Damages Scam
RobertB981112
(seattle)
We had a pleasant 3 night stay in January and enjoyed our beachfront view. No issues while we were there. Unit was a bit worn in terms of maintenance but nothing that impacted our stay. We had some ants one day, but otherwise generally clean. Would have rated as 4 stars, except for experience after our stay. I had declined the "damage waiver fee" when we booked. It was my wife, myself, and our adult son. I thought likelihood of any damage from our 3 night stay was low and we had no incidents while we were there. When I reviewed my credit card statement I saw we were subsequently charged $68 dollars after our stay. We were never notified or advised of any damage, our card was just charged. When I called, the front desk person told me it was for damage to a coffee table. When I said we we had no incidents or noticed anything, I was advised the manager would call me back. No response. I called a second time and spoke with front desk person, again advised manager would follow up and no response. The apartment has a lot of deferred maintenance, again nothing that impacted our stay, but seems like this is a scam if you don't pay for the optional damage waiver you are going to pay for whatever random "damage" they will attribute to you. Either don't stay here or just bite the bullet and pay their "damage waiver fee" upfront.
Paki of fun
margishumbletrips
The condo we stayed in was Oceanfront location where we woke up with the beautiful view of the ocean and the sound of the Waves were so soothing. Most of the resort had Ocean Front views and the service was great and the courtesy desk where informative.
Excellent tview
chrisQ7733NO
(Modesto, California)
Paki Maui is nicely located. We stayed in #102. Owner offered on VRBO. Great view! Easy access from parking lot. Easy walk to pool and ocean. Well stocked, close to everything. I would stay again! Had a great time!
We stayed there thing it would be a nice place . Our room was nice enough bu the pool and surrounding area were so hot, you could not walk on stones surrounding the pool . Forget about going in the pool it was like a hot bath . I felt like we were a Floating Petri dish . We went in for less than 1 minute . Not sure what you can do to cool down maybe some umbrellas ??
Lovely property
Lucinda B
(Norton Shores, Michigan)
We enjoyed this property. We have stayed at other Ashton's and we're impressed by the grounds of this one as well. This one does not have the office on property so influenced the score a bit. The condo itself was nice but a little more dated then others I have stayed at. The bathtub/ shower has a huge step in and out with no grab bars. There is no cleaning service included in the stay without an additional cleaning fee. Towels are in abundance and cheerfully delivered. The dishwasher had something awful in the bottom that we reported. The Lanai was beautiful and beds clean and comfortable. It seemed like this unit hadn't been used for awhile as the plants and end tables were dusty and there were a few bugs (this is the tropics). The beds were comfortable. Over all the stay was great and I would stay at an Ashton again. All three of us enjoyed our stay here. We especially enjoyed our evening visits to the pool and hot tub. Very convenient location. Quiet property which suited our needs. Grills scattered throughout property for use. Gated community with a code for entry. A different code for pool and fitness center. I would stay again.
Stay away
aarstadj
(Seattle, Washington)
When we arrived it was clear the unit had not been cleaned. My daughter ended up getting lice from the bed, and was bit multiple times by something overnight. The floors were dirty and clearly not vacuumed. Showers weren’t cleaned. Hawaii was beautiful, but will definitely stay somewhere else next time.
Hawaii Vacation
Road370849
Waikoloa Shores located in an ideallic setting, swimming pool, hot tub, tennis court, work out room, close to shops, and A-Bay that is great for kayaking, sailing, and snorkeling. Property is immaculate and family friendly. Home away from home.
You will regret booking this hotel
lexijbella
(Chino, California)
I booked this trip through Costco, so I expected a nice resort. What I got instead was a completely outdated run down resort. The first night I turned on the lights on the restroom only to find cockroaches crawling around. I wasn't able to use the bathtub because the paint was peeling off. I found other people's trash inside the kitchen cabinet. There was old fake floral arrangements that were placed throughout the room, that were very dusty and dirty. The patio outside was dirty and dusty, with bird poop all over the patio furniture. On top of what you pay to stay there, the day you check in they charge you $150 cleaning fee along with 10% gratuity added on each day, and yet no one came to clean the entire time we were there. I ended up leaving early and booking a room at the Hilton across the street. Payed more than expected on this trip, never again will I stay at this resort, big mistake on my part for not doing my research and trusting Costco.
I highly recommend this hotel. They were incredibly accommodating for the 6 of us gals in the group. We will be back. Very clean. Beautiful Ocean views. Large kitchen. Walking distance to everything
They offered lists of restaurants and shops that were open during the pandemic. Everyone was so friendly
We were at the ASTON Waikiki Beach Tower during the Hurricane Douglas warning. The staff was great in helping!
teresajc2015
(Lahaina, Hawaii)
The location is ideal. Walk to the beach, restaurants, shopping and parks. Our Penthouse Suite was beautiful looking out the Diamond Head and up and down the beach walk.
We would definitely stay at the ASTON Waikiki Beach Tower again on our next trip to Honolulu.
We traveled for Business, but stayed longer to enjoy Waikiki. *(:O)
Great stay
jodiep769
(Mudgee, Australia)
This hotel has everything needed. We are from Australia and we loved our stay. Room was simple clean and we choose the partial ocean view room it was a great view. And pool was great. Free filtered water whenever you want and great location. Shops on the same street, park across the road and beach across the road. Tour buses stop out front.
Sounds to good to be true.
Staff were lovely.
Can’t say this about many hotels but this was a great stay for us. Our room view.
Waikiki Beach Tower 180 degree view
DaveMacNFam
(La Verne, California)
This is an amazing property, very clean, spacious and with many amenities for guests who desire a one stop easy relaxing venue and the views are spectacular as is the proximity to Waikiki beach and other activities.
Aloha, again
johnnyeh2017
(Calgary, Canada)
We have stayed at the Beach Tower about 25 times in the last 19 years. Looking forward to our 20th anniversary. It's not inexpensive, but it's a great value. 140 ocean facing suites (my estimate) in a 40 story building with 4 elevators, steps from the beach, makes for a great boutique, condo experience. The staff is the best.
Affordable, clean, and comfortable location. Easy to get to the beach, dining, shopping all at your doorstep. Quiet venue to relax and re-charge. Within walking distance to Ala Moana, Rainbow Drive-In- Leonard's, or take The Bus.
As always top notch
Cee1818
(Newark, New Jersey, United States)
Perfect location wonderful staff. The circle hotel is located centrally for easy access to everything in Waikiki. The view from the oceanfront room is absolutely spectacular. The staff is friendly and very accommodating.
Amazing Anniversary Hotel Stay Right before Covid19
UnicornMomLin
This was our first stop in Honolulu. We spent a week here at the circle. They even upgraded our room and we had the most beautiful view. Loved the kona kurig coffee in the room. The newspaper delivered daily. The location omgoodness you cannot beat it. We walk across the street and snorkle for hours. We had breakfast downstairs by the window and Eggs and Things. I cannot wait to come back one day. I absolutely fell in love with Honolulu right then and there. The staff were amazing and always cleaning and full of aloha.
Average
jwhaddock
(North Salt Lake, Utah)
Not a nice hotel but it was what we needed it to be for a few days. The parking situation is horrible and they charge a resort fee... I understand charging a resort fee for a resort that has an awesome pool and beautifully landscaped grounds but this has nothing and zero amenities and zero grounds. It’s honestly ridiculous that they charge for parking with what the parking situation is. There aren’t enough spots for cars and the lot is often blocked. If you are dead set on coming to Waikiki it isn’t a bad place to stay but if you’ve never been to Hawaii I’d recommend staying as far away from Waikiki as possible.
Exciting views of beach, ocean and peoples
ShinjiTota
(Tokyo, Japan)
Room is a small but makes up for that with amazing views. had partial ocean view , on the side of the building. Central location being directly across from the beach and grocery shop ABC next door. Friendlies staff, can arrange trips, taxis etc. Some street noise but gets quiter around 10pm ....Nice beach, surfing lessons and swim area is close across raod
My husband and I stayed here for the winter last year, and really enjoyed the location, our view of Diamond Head, having two bedrooms, a kitchen and parking. We liked it so much we booked our return trip before we left to head home for the summer. We were aware some plumbing and air conditioning work was to begin in the spring, and last throughout the summer. The hotel/condo association decided not to do the work during covid, despite the hotel being shut down, and very few residents in the building. 10 days into our 6 month stay, November 10th, we get notice that there was a “catastrophic plumbing failure” and we would not have use of our kitchen sink. One week later and 2 additional days of no water at all (which also means no AC) we were informed that it wouldn’t be fixed until mid-January. We did place a call with the condo manager, Craig, to try to understand what was happening, and he was very rude and dismissive of our circumstances, and not willing to work with us to perhaps move to another condo in the building, etc. Note that this is only at one end of the building. BUT the whole building will need to be repaired at some point.
Best to wait a few years for all the repairs to be completed and come back, otherwise you’ll have to put up with constant disruption due to repairs.
Great location ..... just disappointed
Amrit64
(Merritt, Canada)
This is actually our second time staying at the Aston Waikki Sunset. The first time was great and the location is awesome so we thought we would book here again. We found the staff at the front desk to not be very friendly from the minute we checked in. We asked about the hospitality shuttle that the hotel provides and the staff member just acted like he knew nothing about it. There was another guest who overheard our conversation and she mentioned that she had been there for a few days and had been paying for cabs because no one told her about the shuttle service. Clients should be made aware of the services that they are paying for in the resort fee. Housekeeping was also not up to standard. The hotel as a whole needs a facelift starting with the Lobby. I definitely would not be staying at the Aston Sunset again nor would I recommend it. It's sad because the location is perfect.
WARNING :BLACK STUFF COMING OUT OF AC.
Odyssey617496
Black particles over everything floor, rugs, walls, drapes, toilet seat, walls. Would not recommend at all for the elderly or young children. Or a service animals.Building is aware of this situation slowly switching out air conditioners over the next years. Read other reviews. This is more a public service than anything else. The rugs in the halls are filthy. I WOULDNT The men this property or to people with children elderly. Definitely nobody with respiratory issues at all. Location is great. Front desk staff is great! Building management terrible they should be ashamed to expose the public to this!
Great condo in a great location
Janelle T
(Saskatchewan, Canada)
We stayed here in January 2020. Our room was on the 19th floor with Diamond Head and ocean views. We picked this condo because of the kitchenette and its price. I loved having the ability to cook our meals in the condo, BBQ, or walk to a restaurant. I also like the fact that each floor had its own coin operated laundry. It is convenient that we can don't have to pack lots for our 10 day holiday. Our room was located right beside the elevators however there was no excess noise from them. I was pleasantly surprised. The front desk staff were cheerful and helpful when we had questions. A special shout out to Sandi,she loves her job and you can tell .
Not Worth the $$$$
glennhJ9125OA
Carpeting was not very clean. Sheets on Bed had holes in them. Housekeeping forgot to clean on scheduled day. Very outdated furnishings. Don't trust the pictures. No where near what You actually receive. Very disappointed in property. Property at Aston Banyan is in great shape. Use the VRBO for that property. Stay away from this 1980's place and no one seems to care . Also heard is was 40 % occupied at the time we were there. Wonder Why ????? We stayed here for 2 weeks and I couldn't wait to leave this place.
First of all...this is not a resort nor hotel. Huge disappointment. Our 3 bedroom 802 villa was fithy...Gross and disgusting. The kitchen sink has some kind of gross mold growing around the edges. So out dated, the coffe maker was straight out of the 80s. The glass dining room table had finger prints covering it, like it wasn't even cleaned for our arrival. The out door furniture was so old and weather you couldnt sit in the chairs without getting a splinter. All the baseboards have a thick layer of dust. Windows, glass doors dirty. Our upstairs shower was leaking down a vent into the half bath downstairs. The beds in each room were the most uncomfortable and wrapped in some kind a plastic coving the matress. The grounds are beautiful, but of course it's Hawaii. I can't understand after staying here why it's a 4 star..
Not impressed
Rob7039
I’m not 100% sure the staff assigned us to the correct
Room. There was a baby crib in the room when we checked in . The next day the staff called to see if they could go in the room to get it to which I said use, They them called three more times and emailed twice! This isn’t how I wanted to spend my first day of vacation.
They were not very generous with supplies either- I think there was one extra roll of toilet paper and one extra
garbage bag. The sofa bed was old and in pretty bad condition. We ended up purchasing an air mattress because there was no way anyone was going to get any sleep on that thing.And i was really unimpressed when we got locked a few days before we were due to check out. .The door code had got changed without notifying us. I wondered what would have happened if we had come back to the unit after office hours?
Not impressed anyway- wouldn’t recommend.
Quiet and beautiful
maicoman1
(Waikoloa, Hawaii)
I have been to the Big Island many many time and Colony Villas is the best place we have ever staye 2 pools and nice excersise facilities, and a very nice tennis court to boot. I would come here again without hesitation. Also felt very secure and safe
The Big Island 2019
Lucretia L
Property was beautiful as was the 3 bedroom villa we stayed in.....couldn't have asked for a better location. Home was well appointed and we did not lack for anything! Centrally located for all of our activities and with a pool and restaurant on property you really didn't need to leave if you didn't want too.
Poorly Managed
Hugemaniac1
(San Jose, CA)
These are lovely Villa style units which have fallen upon disrepair. We stayed in Unit 801 which has a great floor plan and nicely furnished. The unit though is showing signs of aging which was apparent in broken blinds lading to the patio. The management company is doing a very poor job: on check in we were missing all sorts of items such as kitchen dish soap, no sponge, a single trah bag, no soap for the dishwasher, a single partial roll of toilet paper in the bathroom among other issues. The blender smelled as if something died inside of it. On the positive side, the sleep experience was good, quiet with good bedding. The fairway views are quite lovely and the grounds are well maintained. These units have great potential but are suffering as the result of management which seems a bit indifferent.
It is a hotel that you can find in a roadway in the middle of mainland.
Absolutely overpriced, old furniture, old elevatpr, expansive parking, small TV, walls cracked, the bathroom is disgusting. Keep in your mind you probably paying more than 100USD here and not 40 bocks.
If it costs 40 or 50 USD maybe it could be an option for someone.
It is a rip off the 17USD named resort tax.
Never but never more stay here again. Pay 50 USD and stay in a clean hotel but never here
I don't know what you mean for this line
prairiewind2015
Always very happy to be at the Ewa. It's like home. I missed the nice picture that was hanging on the wall when I first walked into the lobby. Also, you used to have little paper glasses with the water for a quick refreshing drink.
Solid pick at a reasonable price
onbalance
(Northern California)
For its location and price, the Ewa Hotel is a solid choice in the Waikiki area. Sure, the physical condition of the rooms and hallways are not the newest or cleanest. But we got a room for three people that included three single beds, a TV, a two-burner stove, fridge, and microwave at a reasonable rate. Breakfast is not included, but the in-room wi-fi is stable and relatively fast.
If you need a parking space (extra charge), be sure to check-in as early as you can, because there's a limited number of spaces available.
The biggest annoyances were the added fees that are not included in the advertised room rate. That practice is so common among hotels now that it's confusing and almost impossible to compare total price, which is, unfortunately, exactly what hotels want to do.
Scary Elevator Condition
871cruzr
Don't be deceived by the pictures posted online!!! Definitely on the contrary and were taken probably 30 years ago. It needs a complete renovation. Because of the scary condition of their one and only elevator, we used the stairs all the time. The only thing nice about this place is its location.
Total Dump
Z2025TEmichaelt
(Honolulu, Hawaii)
This place is horrible. Filthy. You just feel dirty staying here. Male front desk agent at night was very rude. No deadbolt on door. Toilet made noise all night. NO CLOSET OR HANGERS EVEN!!! No outside guests after 10pm. Very limited parking. Will never stay here again and suggest you don’t either.
Beware of Booking Ilikai Resort through Waikiki Beach Rentals
Norm C
(Penticton, Canada)
We used Waikiki Beach Rentals to book a suite at the Ilikai to attend my nephews wedding in May 2020. Then COVID19 landed and even if we wanted to go to Hawaii, all flights from Canada to the US were grounded. When we contacted Waikiki Beach Rentals we were told there would be no refund of our $400 USD deposit ($700 Cdn), but we would receive a credit. The wedding date was pushed back twice, and with no end in sight for COVID19, they have decided on a Canadian wedding. We advised Waikiki Beach Rentals, and expressed our frustration given the world pandemic situation, and they advised us the owners have incurred many costs and fees for our reservation (we hadn't spent one minute in the suite) and were also told no refund, and we'd only receive a credit for 12 months from the original booking, therefore we'd have to use this credit by May 2021, which is most certain unlikely given the ongoing presence of COVID19.
BEWARE ..... DO NOT use Waikiki Beach Rentals to book any accommodation in Hawaii. They are so unreasonable, and represent owners that are also unreasonable. All other venues associated with this trip offered partial or full refunds, except Waikiki Beach Rentals and the Ilikai condo owners.
Stay Away!!!
5 Year Anniversary Vacation
shaunab90
We stayed here for 8 days in October 2019 via a HomeAway (now VRBO) rental. The grounds were nice and lobby area was clean. We didn't have to check-in at the front desk, so we just went up to our room and used the lock pad provided. The view from our room on the 16th floor was nothing below stunning. We could see the ocean and lagoon. We also felt we had front row seats to the fireworks display put on by the Hilton Hawaiian. We didn't get a chance to use the facilities offered by the Ilikai, but we wouldn't mind staying here again in future.
Nightmare management. Old smelly building
HatesIlikai123
Terrible experience so far. The hotel is super old and run down in parts from being built in the 60’s. There is an odd smell in the hallways, and a toxic chemical smell in the stairwells. You also have to deal with jerks and hot-heads like Rob for management. I suffer from PTSD and travel with my service dog for the last 10 years. I have all the proper paperwork, and I submitted it to the state of Hawaii and everything before my arrival. An old man complained about my dog, and I got a call from management (Rob), who yelled at me saying my service dog is not allowed in the building unless I am blind or he opens doors for me. This is quite the claim! We have literally seen 3 other dogs here, one of which being a 5 pound little fluffy white dog. It definitey doesn’t open doors! For him to decide which level of service he think qualifies is unethical, and against the law. Rob also told me he had his attorneys looking into the situation as if to scare me.
Rob came pounding on my door and asked for my driver’s license to “put me in the system”. 15 minutes later the cops came to my room! One of the most bizarre, frustrating, angering situations I have been apart of in a hotel.
We are paying $3200/month to be here! Do yourself a favor and find a different location where you don’t have to deal with nasty people like Rob
Regret Booking Ilikai Resort with Waikiki Beach Rentals
nicenurse
(melbourne)
We were booked to stay at Ilikai Hotel and luxury suites in early May but then coronavirus hit. Suddenly international travel was stopped and we could no longer travel from Australia to Hawaii. We were able to get refunds for our cruise, tours, and flights but sadly Ilikai Resort has repeatedly refused to refund our substantial full payment for 2 rooms, only offering a credit for future use, even though experts are saying that international travel won’t be likely until 2024. Of course my credits will have expired by then.
Lesson learned - never pay up front for accommodation. You got me this time Ilikai, but you won’t get me again.
Beautiful!
CurlySue800
(Vancouver Island, Canada)
Stayed here in February, absolutely loved it! Our rooms were great, restaurants had good food, lots of shops to choose from and very close to all the benefits of Waikiki. The courtyards and gardens are gorgeous.
Be careful with booking though, there are multiple management styles in the property. Some are regular hotel (what we did), there are private condos, apart-hotel and travel club levels. I can say the hotel side is wonderful!
We appreciate the preventative measures implemented by Luana Waikiki Hotel & Suites. The room was clean and provided 75% ethanol wipes. The remote control was covered in plastic, and only one person in the elevator at a time, unless in the same household. The noon checkout was a boon. We had a wonderful stay.
Not too bad
briannkatie12
(Honolulu, Hawaii)
Stayed here while waiting for a house after doing a PCS military move to Hawaii. Pros: great location in Waikiki, you can walk to the beach. Also a pretty good view from high up. The PS3 in the room and the assortment of free games and movies was awesome for my wife. Cons: tiny bathroom. I’m 6’4” and the shower was at my chest. Also you can’t open the door if someone is sitting on the toilet. Also the refrigerator is small and the freezer section wouldn’t get cold, so if you’re not wanting to eat out a lot I wouldn’t recommend getting anything frozen. Overall it was a pretty decent value.
CAN'T WAIT TO COME BACK
BeachDreamR
(OKLAHOMA)
We spent 3 days in Waikiki just after they lifted the inter-island quarantine and the Luana Waikiki was AMAZING. From the moment we arrived to the time we checked out, the staff was super healpful and freindly. The location is the best with only a short walk across the park to the beach. Easy walking distance to great shopping and eats at Ala Moana Mall. Ten - twenty minute stroll to great dinner spots and other beaches.
Our Partial Ocean View room was clean and spacious with a wide open view of the park and ocean (not just a sliver of blue between buildings). That's one of the best things about the Luana's location-being on the edge of the park means there are no other high rises right next door blocking your view or looking right into your room. We could tell our room had been recently updated, but it still maintianed that traditional Hawaiian charm. There was a fridge for our snacks and leftovers and an abundance of storage and countertop space.
We spent most of our time at the beach, but the POOL sure looked inviting.
Can't say enough about how much we loved our stay at Luana. A big shout out to all the staff-especially Kanani- for making our stay soooo enjoyable.
CAN'T WAIT TO COME BACK,
David and Malialani
Big Island, Hawaii
Charming, Good Location
GlobalBizStrategy
(Honolulu, Hawaii)
I had stayed here on a stop back through in August (staycation) between an Australia trip and San Diego to Canada. So, when it came time to share it with the man in my life, he too said he found it to have an authentic Hawaiian feel. He also liked the view of the park from our lanai. It was his first time on Oahu, and it made the right impression (thank you). We were glad to get this in right before the shutdowns began!
Revisiting Hawaii and making new friends
marybravard
(Pasco, Washington)
I revisited Hawaii after many years and found the island to be as friendly and welcoming as before.
The staff treated me as a friend. All of my questions were answered. I received excellent tips on sights to see and treated royally.
This was our very first visit to the Hawaiian islands. I'm an RN from the east coast US and this property offered a generous First Responder discount for healthcare professionals who worked during the pandemic. The reviews were favorable, so I booked 10 nights in November
PROS:
- excellent customer service and flexible cancellation. Because Hawaii had moved their opening date out numerous times, this meant that we had to change our dates of travel accordingly. We had no trouble doing this - a simple phone or email was all it took.
- super friendly staff! We were greeted by Leann at the front desk upon our late evening arrival. She was SO friendly and thorough and was the perfect representative of Aloha! We had a few other contacts with the front desk during our stay and all were helpful and friendly
- good location right north of Black Rock on Ka'anapali Beach. Literally steps to the beautiful Pacific Ocean.
- free parking, easy access from lot
- if you have a vehicle, lots of shopping and beaches are only minutes away
- I think it depends on who owns the unit you end up with, but our unit (201) was stocked to the hilt and we didn't want for anything! We made most of our meals there which saved us a lot of money, which meant more money for exploring and excursions.
- Nice pool, you can hear the waves crashing from your lounge chair
- all of the permanent or semi-permanent residents that we met that lived here were extremely friendly and loved to give us suggestions as to where to visit
- very easy drive to the Nakelele Blowhole, which is also a terrific spot to view the sunrise!!
- the beach out front is a perfect place for sunsets
CONS:
- you can snorkel right from the beach immediately outside of the resort, but you'll have to either swim a ways or walk further down for REALLY great snorkeling. Snorkel around black rock for some of the most epic snorkeling anywhere!
- property is a little dated, but the grounds were so well kept that we didn't mind
- it you're doing the Road to Hana, tack on at least an hour to get to the start of the road. We did it, it was fine, but it's so much driving that that extra hour at the end of the day felt a little brutal
OVERALL: would definitely stay again!
Worst customer service
Dan T
(El Dorado Hills, California)
My family and I were supposed to travel to this hotel this spring and then the COVID-19 pandemic crisis happened. We live in California, and in March travel restrictions were being implemented to try and limit the spread of the disease. We called in the middle of March to try and cancel our trip and we were told if we cancelled our trip we would lose 50 percent of our money. The customer service representative (Zac) tried to tell us that Hawaii doesn’t have any restrictions on travel due to COVID-19 so we should try and reschedule our trip so we wouldn’t have to pay the 50 percent penalty. We hesitantly rescheduled our trip to July, but now in May of 2020 Hawaii still has a mandatory 14 day quarantine in place punishable by jail time if not followed precisely (and there is currently a couple from Sacramento that has been arrested while on their honeymoon). We tried to cancel our July trip which is now 60 days away, and this hotel still will only give us 50 percent of our money back which is ridiculous given the severity of the COVID-19 crisis......the manager (Ryan) even told us that the couple that was arrested is fake news; he said “you believe everything on the news? That is fake news”. This hotel is the most unprofessional and socially irresponsible company I have ever seen. Do yourself a favor and stay someplace else....this place doesn’t care about anything but themselves, and dealing with them is too much of a pain, when so many other places have been so accommodating during this crisis. During times of a crisis, the true colors of people and businesses is revealed, and this place is full of crooked people. Take my advice and STAY AWAY!!
Welcome home
Altmar1801
(Curacao)
Welcome home, Maui Kaanapali Villas.
This slogan is written on the key card each guest gets to open their unit.
I have to say that it does feel like home there.
My husband and I stayed there for 4 nights in February during our honeymoon and we had a wonderful time.
The studio we stayed in had a very comfortable size. The kitchen was well equipped, the bed was comfortable, the sofa was big enough to chill and doze off in and sitting on the balcony had that home backyard feel to it.
I truly recommend to relax and indulge in the pool and jacuzzi that’s near the restaurant. It is super relaxing out there and you can get amazing mountain views from the poolside.
Even though I would give the food made at the hotel restaurant a 5 out of 10, I really do recommend sitting at the beach side tables during the day to look at the beach. My husband and I were able to see some whales swimming there when we were having breakfast at that restaurant. It made the breakfast experience beyond amazing.
The Kaanapali beach itself is also delightful. The sand is sparkly and soft and the water is clear and had the perfect temperature at the time. I’m more of a pool person overall, but I’d choose this beach any day over any pool I’ve been to.
This is the perfect place to relax and enjoy each other’s company. It is indeed like a home away from home.
Pleasant Stay
tonystariha
(Port Moody, Canada)
Staff was very helpful and friendly. Enjoyed having the restaurant on the premises. The grounds were well maintained and tidy. The rooms and bathrooms however could use updating. Having only one elevator in operation resulted in long waits.
Very comfortable stay on Kaanapali Beach
ChuckDallas
(Dallas, Texas)
Nice maintained property on the Kannapali Beach. Rooms have fully equipped kitchens and the property is certrally located for the Kannapali area. The staff is very personable and professional; we are repeat vacationers at the property.
I loved my stay. It was a great choice for my first time I. Honolulu. Friendly staff, beautiful pool, close to walmart and beach. I like the movie service, someone helped us with the movie machine. Good wifi.
Staycation
randalltennis49
Everything was good from the rooms to the service except the elevators were frustrating to use. The room cards are supposed to permit the use of the elevators, but they did not always work. The air conditioner was loud during the night when were sleeping. It would help patrons if the hotel could replace the existing ones with quieter air conditioners.
My stay at the pagoda
leialohakeliikoa
(Waianae)
The stay was fast and friendly service, rooms was clean due to Covid it was sanitary to my liking, the staff tried to make sure you feel at home. I was very happy they had a 24hr washing Facility and the price was not too highly too. Overall I enjoyed my stay.
Disappointing stay in October
Eleanor S
(Hilo, Hawaii)
I live in Hilo, and often come over to Honolulu, staying at our favorite hotel, Pagoda. This time was very disappointing! The restaurant was closed, the pool was closed, and no daily housekeeping for the guest rooms. And there was an old problems: “free” DVDs that has to be played in antique Play Stations — without any instructions! (I spent an extremely half hour trying to guess how to make the machine/tv work; in the end I gave up.) And yet the prices were not discounted because of the lower standards.
Ok, but bedding wasn’t clean. Kind of noisy in the morning with garbage trucks and traffic.
tevesg
(Molokai, Hawaii)
Good location close to everything. Can get noisy when full and also noise in the morning with garbage trucks and traffic. One of the more affordable places for locals outside of Waikiki. Restaurant was closed due to COVID but they have a good buffet.
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