Misheel C 08/30/2019

I booked this hotel last minute, 5 days prior to stay via Hotels.com, then tried to cancel 4 days prior because of an emergency. They were "happy to cancel" but no refunds were allowed. On hotels.com, I could cancel but Ewa hotel would charge a penalty that was the same amount as my stay. I think that's a great business model, to then make the room available to "other guests who may need a place" so they can sell the room again. But I am not ever going to stay here for the unsympathetic and inflexible approach they have to making money.

Wandererz808 (Honolulu, Hawaii) 07/25/2019

I checked in here as me and a friend were going out for a night of drinks and did the responsible thing and got a room to avoid a DUI. So we checked in and out the door in 5 minutes. This morning when we woke up I found BLOOD ON THE WALL and a chair has a dent on it!! Like someone had a party before I checked in. I better not be charged for this as I reported this things. I was told housekeeping will be up.. No housekeeping ever came. I felt disgusted looking at blood on the wall and no one coming I showered in case there are more blood in the area. With having the feeling that this isn’t important to them I checked out and reported to the gentleman in the front. His excuse was “maybe they were waiting for you to check out” so to tell me you rather wait for someone to have contact with blood that can contain viruses that can survive 1 week outside of the body. Didn’t have the feeling they cared enough with my complaint as I wasn’t yelling and remain calm and respectful. Side note. Hotel runs out of parking quickly so be aware and get parking early. Room was nice and good. Except the main complaint above. Hotel is a bit hidden but value was great. Great place for the price but customer service isn’t their strong ability.

Mitchhawaii (Kealakekua, Hawaii) 07/25/2019

This is one of the better budget hotels. It is also an older property but the amenities, especially for Kamaaina's makes It a great deal. The staff is extremely helpful and friendly, and you bet I'll be staying here again, versus Pagoda or Ambassador Hotel. I stayed her for 6 nights for work, so needed parking. The day I checked in, parking was sold out, so they recommended the zoo which is close by. My room had a comfortable bed, and room was clean. Shower was clean, and water hot. AC cool, no problems at all. My only complaint is one elevator, but it is an older hotel. Kamaaina use their website for specials because it is an Aston Hotel property. The person I interacted with the most is Justin at the front desk, who was very friendly and helpful. I read all of the reviews on another review site, and it's like people pay cheap and expect high class. In this hotels case, you get way more then you pay for.

danatsuchitori (Honolulu, Hawaii) 06/07/2019

This may not be a high-end resort like the Hyatt Regency Waikiki Beach, but their staff, especially hotel manager, Maryknoll, made sure my requests were followed through. Upon my arrival, I had no complications whatsoever like I had at Hyatt Regency Waikiki Beach. My room with a king bed was ready on a high floor at the end off the hall, just as I requested with hotel manager, Maryknoll, day before my arrival. Upon my checkout at 12noon, hotel manager, Maryknoll, sincerely apologized for no late checkouts, because of a group arrival, and extended her arm with her business card and said if you need anything else, please don’t hesitate to call me. Overall, this hotel may not be a high-end resort like Hyatt Regency Waikiki Beach, but their staff and manager just know how accommodate their guests needs without complications.

Nomadgirl1946 (Batehaven, Australia) 05/31/2019

Staying here beginning and end of May to break the trip between Australia and the US and Canada and return to Australia we found the motel handy to the shops and Waikiki Beach and surrounds. First stay found us in a clean and comfortable room with lanai. Staff friendly. However, lift was broken for 1 day which meant carrying our bags up 4 flights of stairs. Return visit we were placed in a very small room adjacent to lift - part of an adjoining suite I assume as there was a locked door in room and we could hear the voices and TV of next room. Felt very uncomfortable with little walking space and one partner had to get out of bed by climbing to the end of bed as it was against the wall. Tap on bathroom basin faulty and we worried we might be held accountable if it completely failed. Not acceptable. We requested another room and the staff obliged. Our biggest problem was the $15.00 per day service fee which includes US Today (overseas visitors have no topical interest in this paper), water in the foyer (why would you bother sitting in a small foyer to drink water), replenish coffee in room daily (this is normally a part of motel service and the coffee sachets only allow for 2 cups a day), shuttle to Ala Moana shops which one would only use once in a short stay of 3 days and local phone calls which most US motels provide as a part of room costing. This fee also allows for Internet access and in room safe which most motels provide free of charge anyway and additional inclusions (whatever that means). One has to pay this fee but in my opinion it is a form of "made up greed" for more money. An old motel but clean and tidy overall.

kyongmi (Holyoke, Massachusetts) 09/12/2019

This is a great location with in walking distance to the beach and main spots on Waikiki beach. I was in Honolulu for 4 days 3 night and need something that was close to everything as I wanted to maximize my time there. the bus stop is very close to the hotel so getting to and from the airport was easy. I had a queen size room, it was clean and it was very specious, had a fridge, a microwave and a sink. They are currently going through the remodel so they didn't have a main lobby but that's not an issue. The staff was great, friendly and helpful. The pool area is nice and clean. I would definitely stay there again

949hardys (Sankt Margrethen, Sankt Gallen, Switzerland) 08/18/2019

The staff was very friendly and the room was clean. Good location - just a few minutes to the main spots at Waikiki beach. The pool was under renovation but the pool of the nearby sister hotel could be used.

470kristoffern 07/18/2019

We got a room last minute at this hotel after missing a connection. Upon arrival, we did have to use a secondary entry around the back due to renovations but, but the night porter made up for that quickly. We were offered a great room at a good rate. The bed was king size and very comfy. It had a good quiet air con and I slept like a clubbed baby seal. The next morning checkout was without fuzz and the bus to the airport is only minutes away by foot. Unfortunately we missed our flight as it was overbooked, but we returned to the hotel and we were greeted in a similar fashion. We even got our same room back! I’m an airline pilot so my hotel experience is great and varied, and I would 10/10 recommend this place for the budget conscious traveler with an affinity for proper rest!

Mandy T (Anglesea, Australia) 07/14/2019

This is a fantastic hotel. They are undergoing renovations at the moment, but most of the rooms are renovated and are beautiful. We were not affected by the renovation at all, and reception has been relocated, but it didn’t make any difference to our stay. Very good rates for a lovely hotel in the centre of Waikiki. Stay here for sure. Thanks to lovely Christianne (spelling?) who was wonderful and helpful during our stay.

Allywoodf 07/10/2019

Stayed here for 5 nights and the location was by far the best asset. Room was nicely decorated and the beds were very comfy! However the room was lacking minor luxury’s like a kettle and phone... as well as the shower was tiny and barely functional, took around 10 minutes for the water to heat up and even then the water pressure was very weak, got wetter outside from the humidity.. as well as the air conditioner caused the room to have a funny smell... the staff were lovely and more than happy to accommodate and assist us in anyway they could. This hotel was renovating during our stay so everything was a bit of a mess with construction everywhere, however it was very well managed, everything was still clean and there was no noise! Worthwhile staying for a cheaper alternative close to all the action.

Amy R 09/15/2019

The place doesn't look like the pictures and it should be listed as a motel. Parking is $47 which is outrageous. I was unwell and needed a bed ASAP, so I was willing to pay. I'd say if you're not driving and it's four to a room (there are two beds) this might be ok. The women at the front are very nice. I guess it's a 'know before you go' type of thing.

NateaBar (Honolulu, Hawaii) 09/12/2019

Stayed one week in this hotel because it was centrally located, away from the crowds of Waikiki, close to Ala Moana Shopping Center, Walmart and Ross. Not disappointed with the location - easy to find restaurants and places to eat and to shop at. However, the hotel needs renovating and is showing its age. Room air conditioner was loud and there were black stains on the ceiling above it! We might have been breathing that soot or mold everyday. Minimum of toiletries in bathroom: small soap bar for sink use and for taking a bath. Hotel staff friendly and helpful. We were given a video card to see free movies in the room, but after getting a disc, could not figure out how to use video machine. Minimum of on-site parking stalls. Most are located in the parking shared with the Ross store across the street and this entails an addiitional cost, paid at the hotel. Beds are comfortable. Maid service is adequate.

e M 09/02/2019

They charge a deposit of $165 and they don't tell you about it. It's like a surprise and it's too late when you notice it. I'm a local guy here and I feel that's a huge amount for just a overnight stay.

michaelmD744RU (Lihue) 08/14/2019

The Pagoda hotel, ball room, restaurant and "carp", is a part of our island history. For many locals, it represented a special night when staying there or attending a family or social event. Today, it still draws many neighbor islanders and travelers who are looking for a reasonable priced not "Waikiki" hotel without high material expectations. What wins you over is the staff who goes out of their way to greet, assist, make you feel appreciated and a part of their family. Debbie Arakaki is one of those special down to earth and positive people who always greets you with a smile and acts in your best interest. The Pagoda Hotel should be very proud to have Debbie on their team!

DanaLosAngeles (Los Angeles, California) 07/17/2019

Locals do favor this budget hotel as the prices are low and the location is central. The rooms and service leave much to be desired. Deferred maintenance can be seen in the rooms and bathroom, and the front desk service was perhaps the worst I have experienced in a long time, Friendly, but one person for many people resulted in an hour long wait for a key.

LivDaley (Brooklyn, New York) 09/07/2019

It’s a $11 ride by taxi without tip from the airport. They offer a free shuttle as part of the resort fee but it only runs certain hours. It’s about 3 blocks down from the Maui Mall which has a Whole Foods and a Regal Cinema as well as several fast food places. However, being on a main strip means lots of traffic and lots of noise. The property is on the beach and it’s balmy in the evening. It’s an tired old place; a $250 a night budget hotel at best. As hoped the Road to Hana tour starts and end there. So I saved $80 a night my first two nights by staying there when I flew in and returning there after my day tour, before traveling to Lahaina for two more nights in Maui. Not sure if it was worth it. It was clean and I did not have any personal security issues. But it didn’t have a good feeling about staying there. It would have helped to have a room with a balcony where I could sit rather than being in the dreary room. I assume one has to pay more for that. Also, areas like the little gym where lacking even basics; for example the smallest weights where 15 pounds.

joshkT3578PZ 08/11/2019

Good trip Started by picking up the rent a car. Next we went to costco to load up Weather was perfect, this was a rest and relaxing trip, we still worked out and ran along the beach Hotel Was great , with 8 bbq to do the fixings. Room had full kitchen with a stacked washer dryer Resort was close to town, with buses running hourly into town Safeway’s outlet mall, and food of choice was down town

loveseeingelmundo (Seattle, Washington) 08/10/2019

Minutes from the airport and across the street from a mall where you can find anything for much less price than touristic places. It is ok for the price, run-down definitely but clean, rooms are clean and have everything you need, the restaurant only good food is breakfast (overpriced tough for the food...) Staff is friendly but don't expect much, you can save $$ staying here, most tours will pick you from here and the location is actually quite convenient to visit from here any of the major places to see in Maui. Nice rooftop pool.

davidedwardscafc (Rochester, United Kingdom) 08/08/2019

Our agent booked this hotel and they will be informed to do their homework on our return. By the way the agent was 'Trailfinders" voted one of the best in the UK. (not impressed} The hotel was dated, grubby, and the room smelt musty. One night was too long. We then pay a $15 resort fee for what? It was apparently already included in the negotiated room rate. We would have left but arrival from airport was very late. There is no beach although the location is attractive. Do not stay here if you have any standards. It does Maui a disservice.

Jeannine B 08/07/2019

Very nice staff eager to make your stay memorable. The beachfront view from out room was spectacular. Nice shopping mall within walking distance. Sea turtles were right in the water swimming with you. If the ocean was rough the pool was just right.Can't wait to go back!

Josie999999 (Vallejo, California) 09/21/2019

Excellent. Love the garden entertainment at night, music & hula dancers and some free fresh leis and I am one of the lucky ladies that got one. Room is very excellent. What we had is a condo room and has all we need including kitchen electrical stuffs for preparing our food & coffee. Love the Veranda where I can meditate over looking the blue waters of Hawaii. Love ❤️

ProblemPage (Fordingbridge, United Kingdom) 09/13/2019

We stayed at apt #2023. The block has maybe 1000+ units (huge!) and as fifty years old this year, I am assuming not every apartment is the same level of refurbishment nor appoitment. The reference to building amenities will be common. Recommended for long or short stay. Very comfortable, excellent base. Nicely appointed apartment in huge apartment block. Pretty well everything you need is at this apartment which has been refurbished since the block itself is 50 years old. Despite this there is no signs of its antiquity! Plenty of coffee and cleaning materials etc. Beers in fridge. Decent wi-fi. Aircon works well. Lots of elevators. Shops within complex open late. Self check in works very well but you must follow email instruction as the resort itself will cannot help if you are not prepared (if arranged via the owner rather than resort). Attractive pool(s) ith towels provided. Friendly pool staff. Easy to get to the apartment from airport - we used ride hailing app. Very little not to like. The apartment, unlike some in the block, looks out to the street not to the ocean but I don't think it was stated otherwise in the blurb via agency we used

Natalie S 09/06/2019

What can I say about the Ilakai... we loved it! the staff was wonderful, we enjoyed Cinnamon's for breakfast every morning. The room was lovely, the bed... it was not comfortable, but honestly most hotel beds are not for me (bad back). We would definitely come back. The beaches are within walking distance. We especially loved the Ala Moana beach/park it was not crowded. The buses and shuttles are super close by.

Vanessa H 09/06/2019

Thoroughly enjoyed our time at the Ilikai in Apt 1923. A beautiful condo with a city view and all of the things we needed. Good standard accomodation if you’re just needing a place to lay your head at night.

Heidifunk (Danville, California) 09/03/2019

Beware of staying at this property. I experienced bed bugs here. I captured a live bed bug in a solo cup and took it to the front desk. There was no manager on site so they brought down the housekeeping manager to speak with me. She confirmed it was a bed bug but did nothing about it. She questioned why I was bringing it to her attention on my check out date. I explained that was the first time I saw one. She basically accused me of “planting” the bed bug. As if I have the resources or desire to do something like that. I was treated with total disrespect. I had to catch my flight home so I didn’t have time to inspect my luggage or belongings before packing. It was a total inconvenience for me upon returning home to have to leave my luggage and content in my backyard until I had time to thoroughly inspect every item for bed bugs. Bringing these critters home could be disaster. They can live up to a year without feeding and it takes 122 degrees to kill them. I will NEVER stay at this hotel again. The property is 50 years old, dirty, and in need of a total face lift. The only positive was the valet staff were all very friendly, fast and efficient with my car every day.