Glorysira (Ordino, Andorra) 12/05/2018

We reserved a room at the Hotel for the 18 th September 2018. The room seemed satisfactory, so we were shocked after an outing to see several cockroaches of different sizes when we returned. The girl on reception was sympathetic, but said the hotel was full so we couldn't be moved. She ordered that the room be cleaned which consisted of a man with a disinfectant spray who asked us to vacate the room for about 30 minutes. shortly after we returned-the insects re-appeared-The whole saga was then repeated. We demanded that the man leave the spray with us. Our last day in Hawaii was ruined. We feel that the entire fee of $118.99 should have been cancelled.We did not feel cared for as a guest should be. You did acknowledge how unsatisfactory things were by waiving the amenities fee of $15.77. I remain shocked very disappointed and dissatisfied.

Greigk 11/28/2018

I stayed in what they call a moderate room. No desk, no balcony, noisy elevator shaft on one side of the room, thin adjoining door on the other. Room was fairly clean but no soap or shampoo on arrival plus the bath mat was filthy. The bed sheets had been changed though. Comfortable bed. Only 2 cockroaches in 5 nights. Upstairs patio was filthy and unorganized. Front desk staff was very attentive and helpful. It's a 2 star hotel so I was not disappointed.

jcs012 (San Francisco, California) 11/26/2018

Stayed over Thanksgiving holiday. Here are my comments: 1. Great location. Walking distance to the quiet side of Waikiki beach (2-3 minutes) and the main strip of dining and shopping along Kalakaua Avenue (10-15 minutes walk). Bus stop is nearby along Kuhio & Paoakalani (2 minutes). Trolley stop for tours in front of Aston Waikiki (2 minutes). ABC Store is nearby (2 minutes). Great restaurants nearby as well. 2. Excellent service. Staff was pleasant and friendly and went the extra mile to accommodate a special request. They made sure to keep rooms clean and fresh. 3. Reasonable rates. They claim to be a 2-star category hotel and rightly so. You’ll get one of the cheapest prices here. But I recommend not to expect much. 4. Needs a huge renovation. Everything about the hotel is dated and needs to be replaced. While everything was in working order, it is obvious that Father Time has taken its toll. They are aware of this and I was told that they are just waiting for their turn to be renovated as other hotels in the chain are listed ahead. 5. This hotel will really enable you to save. Apart from the great rates, there are kitchenettes where guests can prepare their own food. I found this useful for breakfast. I microwaved oatmeal daily and saved money on buying breakfast (please note that the hotel does not provide breakfast). A microwave, twin stove burner and sink are available as well as a refrigerator. Overall, while the amenities are poor due to age, the service made up for it. I would consider staying here again for my future trips. Tip: Manage expectations.

ChilenaRica (Brisbane, Australia) 11/18/2018

*WIFI non existent, even though they said they contacted supplier and was getting fixed, to no avail, read other comments and seems it just never gets fixed. Told to connect to the signal which showed the strongest. what a laugh.. *No hot water even after them "resetting the hot water system" *Room smelt really bad *Studio room with kitchette left a lot to be desired. looked terrible. Hotel really needs to be updated. *TV needs to be updated to a bigger one, way too small. *Room very small. *Air conditioner very loud. *location is ok *Lift very shaky, wouldn't open on my floor nearly freaked out so had to go back down to the lobby then try again.. Was very unsure about trying again. *House keeping very loud in the morning walking through the corridor, I guess my room being located near the lift didn't help much.

Mike C 11/17/2018

Absolutely no WiFi that connected. We were told it worked, but it never did. We didn’t have hot water for a day. The place is a dump, but it is close to the strip. I do not recommend this hotel at all. Pay the extra money and stay elsewhere.

Jimjoyce2014 (Anchorage, Alaska) 11/10/2018

If you book a room here make sure you pack a hard hat, ear plugs and orange safety vest. This hotel is under a major renovation and is filled with construction materials. The front reservation entrance is boarded up and no guest parking available on site. Booked 8 months ago for a seven night stay at a set price and guaranteed a newly remodeled room. Instead we were given same room as last year for 2 nights only as demolition was scheduled. Our view included an empty koi pond, gaping hole with plumbing for unfinished jacuzzi, and orange backhoe and rubble. Received an email 5 days before our stay with no mention of the construction. No communication from management and biggest insult was paying a resort fee for this mess! Left after one night. Welcome to Paradise.

Vi B (CODETTE) 11/04/2018

We were 3 couples who checked in late and given 3 rooms that were worn and outdated+++ and lack of detailed cleanness. All 3 rooms lacked adequate kitchenette items. We should have asked for alternate rooms or facility but were concerned that we could be sent packing. The room did have comfortable beds, hot shower, and working air conditioner.

bfl51 (Auckland, New Zealand) 11/01/2018

This place is under construction! Booking .com stated construction would be finished by the time we would arrive,not so apparently January is the completion date,but by the look of things I would say months after that,so we get a newly renovated room it says kitchenette I’m sure kitchenette means different things in different countries but come on,this place had no kitchen sink,no glasses,no cutlery what so ever,no milk,no sugar,uncomfortable beds in my opinion,fitted sheets which did not fit!,something sharp in the carpet! Shower took 10 minutes to get hot,no exaggeration!,brand new paint on deck getting scraped by deck chairs,even after 40 years for a renovation it is done super budget,ok so the room did have a nice bathroom some small toiletries,small fridge,microwave,new carpet and wall coverings,pool was good among construction site! Staff were polite,location good very central in Waikiki,I recommend spend more stay else where :)

Angela h (Fort Worth, Texas) 10/29/2018

This hotel is in the perfect location! It's walking distance from several tourist attractions and 2 blocks from Waikiki beach. The staff is amazing and very accommodating.I will definitely stay here again.

Duley62 (Perth) 09/23/2018

Do not be fooled by the ads on the booking website. There are major renovations being done on the hotel at the moment which I understand would cause some disruption however this is not mentioned in the ads or in the confirmation email. We arrived at the main entrance only to find out you had to walk around the block to get in via the rear entrance, Wifi is only available in the reception area, no tea, coffee or milk in the room, had to go down stairs to get more towels as not enough in the room, no lift and to top it off cockroaches in the reception area. Luckily we were only there one night,

Julie G (Newman, Australia) 11/29/2018

Stayed here for 2 nights on return from Las Vegas to Perth. Stayed here because the reviews were good and the prices was what we were looking to pay. Hotel was a bit old, on check in we were given a room that had ants but they quickly moved us to another room higher up which was not problems. Lovely lady that checked us in, nothing was an issue. The complex is great with a pool and restaurant with a pond that has heaps of fish. The complex had a laundromat which was a bonus. Great location to the shopping mall. Walmart and Ross's across the road, both great for shopping. Walmart had a great Haiwaiin BBQ eatery that was good price and food. Would recommend if you dont mind the older style hotel. Staff great.

Travel19827410435 11/19/2018

We had a lovely stay in a 2 bedroom apartment. My son flew in from Melbourne and ww were driving up from Bunbury to meet him to attend our nieces wedding. The staff were amazing. My son flew in early and he was accommodated with use of shower and then given a room as soon as one available. It was appreciated greatly. The rooms, clean, spacious and we had spectacular views of the Swan River. We will be back.

retiredorange (Florida) 11/11/2018

You have to accept this hotel for what it is and what it is not. It is not by the beach. It is in a business and residential area. We stayed here as we had family business to attend in Honolulu. It was perfect for that. The rooms were clean, quiet, and the air conditioning was a loud window unit. There is a very small pool and the hotel is attached to the Pagoda Floating Restaurant (a local all you can eat place). The location is good and you can walk to local restaurants and shopping. It is not a tourist hotel, but most of the hotel guests that I saw appeared to be tourists! They charge a resort fee (for what I don't know) but they also have good parking for a very reasonable rate (for Honolulu). I would stay again, but only if I had local business to attend. If I were a tourist, I would stay near the beach.

Camper59257944063 11/04/2018

Good location, and great customer service. Thanks Carlos Acob and Kelly :) The AC was nice to have if I needed it. I really enjoyed the breakfast buffet next door. I'd stay here again. Bring a cash deposit to avoid holds on your credit card.

Domingo-Nicodemus (Majuro, Marshall Islands) 10/27/2018

I was there for 2-weeks work attachment, and even brought my family along so it was a work-cation. Let me tell you why Pagoda Hotel has been my only preference: it has the best location - Walmart, Sams Club, Ross, and Ala Moana Mall, which theres a shuttle every 30-35mins; Of course, there are eateries in close proximity so you really have all your shopping needs; and Not far from the Waikiki area if you want to try the beach. Just take the shuttle to Park Shore. I personally love that my daughter enjoys swimming in the pool, and is super fond of the Koi fish pond! So I can also add that it really is a family oriented hotel. Dont forget to try Pagoda's Dinner Buffet - it is to die for - all you can eat seafood, sushi, and assorted desserts! Let them know youre staying at the hotel and you get 10% discount. Great deal! From my experience, Pagoda Hotel has always been my go-to for short stays or transits. And over the years, I have maintained good communication and eventual longterm friendship with Mr Kelly Bokin, Customer Service Supervisor. I 200% recommend him for all your booking needs because he always, always, delivers with the Aloha spirit! Thank you again Pagoda Hotel for yet another great experience! Mahalo and Kommol tata!

LinKEH (Sitka, AK) 11/30/2018

The photos that are online are very deceiving. Rooms are musty and dusty. Tons of dead bugs and dust behind the bed in our first room. The second room smelled better but we were checking the sheets and found live bugs. We did not stay the night here.

NewYorkStories (New York) 11/20/2018

The room was cramped, the beds uncomfortable, and the bathroom dingy. It smelled of must everywhere, probably because the window leaked so bad during the night that the carpet was soaked through. Said window doesn't open (it is epoxied shut) so we had to leave the crummy air conditioner on. It rattled and clanked all through the night. The only plus is that it is super close to the airport in the event you arrive late or have to leave early.

Michele N 11/19/2018

Were in Maui for funeral, but felt like family at Maui Beach Hotel. Got there early, so they stored our bags while we went to get Guri Guri frozen treat. Quick and easy check in. Liz was very friendly and helpful. Got us 2 rooms next to each other. She offered Grandma complimentary juice ( grandma is diabetic) We all laughed when grandma asked if it was still free if she had more than 1 cup! Housekeeping, bell desk, restaurant staff all cheerful!. Thank you for making our short stay pleasant! Much Mahalo from the Nakagawa Ohana!

ChiangMai4Retire (Irvine, California) 11/17/2018

We’re staying 5 nights at this hotel. The shuttle picked us up at the airport was nice and easy. The driver, Kailee was very friendly and helpful. The check in with Nancy and LoryAnn was quick & easy. Hotel fees was $15/nite that included: shuttle Services, WiFi (unsecured but strong Wifi), daily newspaper, etc. At first, we thought that $15/nite was quite overcharged since we would use nothing else but WiFi. But later, we realized that the shuttle service was very worthy and helpful. We used shuttle to Bus station almost every day. The trips to grocery store and parks within 3 miles radius were free of charges. 👍 The location was good. It’s close to big mall: Queen Ka’Ahumanu and Restaurants. The Bus Station was in walking distance, but we used the convenient Shuttle dropped off and pick up service. Thanks to friendly drivers that we can remember names: Kailee, Ernesto and Rexie. Our special thanks to Rexie who was very thoughtful and always asked to make sure that we’re happy with the shuttle services. The front desk staff was very nice and friendly too. We can name some of them: Nancy, LoryAnn, Liz, Lei, Suzuko, Abraham... The cleaning staff was friendly and helpful too. We’re very pleased with everyone who made us feel we are at home, away from home. 🌺 We definitely recommend this hotel to our friends and family. We shall return! Mahalo 🌺

Explorer28867944276 11/08/2018

This is may 3rd time to stayed at Maui Beach Hotel . I made my reservation thru NANI she gave me a good rate .When we checked in the rate is not the same. so I called Nani which is base in Honolulu and She talked to This rude lady Nancy Magdayao while talking to her she asked me why I called Nani In a sarcastic voice .and she told me , She work at Maui Beach for 30 yrs even do she is sleeping she knows what to do. This lady should not be at the counter she should be in the back to talking to a customer coz while talking her face is very red. I worked for the bank also and I know what front desk should be doing to customer She should be very calm not in sarcastic voice.you should be demot her so she can stay in the back. Any my frustration solved when we checked out this Lei Kealoha is ver nice lady and also the driver i think his name is Ernesto.I wish ur employees are like them they treat us lijke a family.. Not that lady Magdayao.. Thank you very much Mahalo. Check in Oct. 30 check out Nove 6 2018

keepsmilingAdelaide (Honolulu, Hawaii) 12/07/2018

Recently we spent 10.nights in 2020, great condo with 1 king size bed, and amazing balcony were we spent time relaxing and enjoying the view. The condo had so much supplied, wine and champagne glasses, esky, umbrella. Fantastic. 2 negatives we had a fire alarm go off and after climbing 20 floors, there was no direction from staff. Eventually we were told it was safe to go back in but for the next few hours, we would get pa messages telling us to evacuate and then another one saying it is safe to stay. This did not instill confidence. As we booked thru Waikiki rentals the apartment was not cleaned mid stay, just felt at least sheets and towels and a quick clean would have been great. Would definitely look at staying again

Steven M (Daly City, California) 12/05/2018

The Ilikai is the perfect place to really enjoy Oahu, perfect location and a superior place to stay. You could anywhere and feel safe. Plenty of great restaurants close by and you could shop till you drop. What ever you want there is something for everyone. This is our second time here and we will be back for a third time.

Ke A 12/02/2018

I flew over for medical reasons , decided to stay overnite and chose Ilikai Lite . I did not expect my room to look as it did and was so overwhelmed with emotions after visiting my doctor, that I sat on the balcony crying and soaking in the beauty of Oahu, which I missed so much ! The room was clean with full kitchen on the 6th floor and loved the balcony! I experienced from other stays in the past, the front desk can be unfriendly if your a local residence, but this stay, Customer Service was awesome! I hope to stay at Ilikai again on my next visit. Thank you for making my stay so memorable!

DavidG897 (London, United Kingdom) 11/29/2018

Enjoyed our stay despite some issues. The bedroom was well appointed, beautifully cleaned and with responsive maintenance. On arrival, and later on, the bell staff were excellent. But some of the Front Desk staff were so morose and sullen, with hostile tendencies, that we checked in with real foreboding. Happily, the other front desk staff were better and even the worst ones improved. The most noticeable issue was the way that several staff in key positions were loathe to take responsibility and initiate actions or make decisions even when much needed such as an incident involving room and corridor smoke. Senior management were either absent or unengaged to the extent that this was like a ship in a storm with no captain, no rudder and a complete loss of direction. These deficiencies need attention to be rectified as does the need for some Front Desk staff to recognize their role in creating positive guest welcoming.

Grade23 (Richmond, Canada) 11/28/2018

Stayed for ten days at the end of a delightful cruise to Tahiti. Hotel is everything and more than you could ever ask. We stayed on the 25th floor and had an amazing view of sunsets every night. All hotel personnel friendly and absolutely delightful. Celebrating our 30th anniversary and a special birthday, and the hotel sent up a lovely bottle of Prosecco which was very much appreciated! Cleanliness of room each day was excellent and a special thanks to Eden who made sure our stay was wonderful. Love that this hotel is away from the busyness of the beach but easily walkable to everything you need. Restaurants, beach access and transit so easy.