akoni001 (Honolulu, Hawaii) 01/21/2021

The hotel was decent And it’s definitely a “stayable” hotel, but it is an older hotel the lobby looks renovated but, you can really tell it’s old once u enter the elevator hallways and rooms. The amenities, carpet and kitchenette are old. The hotel is overpriced in my opinion but I guess because of its prime location they feel like they can charge resort prices & there is no pool. They ask for a $200 deposit Which I thought was excessive for the quality. The staff was the best thing about the hotel really friendly and super helpful. I checked into my room easily. Only had one hiccup after settling into the room I went to shower and open the curtain and the shower was leaking and the tub was clogged and full of water & backup debris after calling the front desk they moved me to a new room. I will mention that I got a kamaaina (hawaii resident) deal so it costed less for me and I didn’t have to pay amenities fee and that was great this and the staff is the reason for the 3rd star otherwise I’d give it 2 stars.

Kauilani9 (Kaneohe, Hawaii) 01/18/2021

Ok for the price, but they should really consider upgrading their rooms. To me, it looked like a really old casino hotel. I also had to move rooms because the shower head didn’t work properly and it flooded the bathroom

warren909 12/10/2020

For repeat customers traveling to Honolulu, this is a great location. Easy to get in and out. I would say not for a 1st time vacation traveler to Hawaii. Most want a "Resort" type hotel for first trip.

jorgeotavio (Rio de Janeiro, RJ) 03/07/2020

It is a hotel that you can find in a roadway in the middle of mainland. Absolutely overpriced, old furniture, old elevatpr, expansive parking, small TV, walls cracked, the bathroom is disgusting. Keep in your mind you probably paying more than 100USD here and not 40 bocks. If it costs 40 or 50 USD maybe it could be an option for someone. It is a rip off the 17USD named resort tax. Never but never more stay here again. Pay 50 USD and stay in a clean hotel but never here

prairiewind2015 03/04/2020

Always very happy to be at the Ewa. It's like home. I missed the nice picture that was hanging on the wall when I first walked into the lobby. Also, you used to have little paper glasses with the water for a quick refreshing drink.

tashalei808 (Kailua Kona) 02/14/2021

When I arrived at 9pm there was what looked like shady drug dealing at the front door of lobby. I felt completely unsafe as a woman traveling alone with weirdo men staring at me in the lobby. There was no security in sight. I was actually scared to go to my room alone and felt scared all night. My room smelled of old cigarette smoke. Beds did not even have a top blanket or comforter... only sheets. The mattress was literally lopsided and completely uncomfortable. The room was grungy and totally disgusting. Bathroom had German cockroaches on the walls. The room next door had loud fighting with the F-word being yelled out thru-out the night. I did not bother to complain to the front desk as I was so tired and scared that I could not possibly be moved to anything better. I got up as early as I could and got the heck out of there as fast as I could when it was light outside. This was the worst hotel experience I had ever had in my life. I would never ever recommend this place to anyone!!! As a matter of fact for the next night, I spent only $40 more and had such an amazing and opposite experience at a 3.5 star Hilton hotel. I can’t believe the Pagoda is still in business!

lbourassa1 (Hilo) 02/12/2021

Very expensive one night stay and due to Covid all amenities closed but still had to pay the up charge for them. Will not stay there again nor would I recommend it. I was in town only for a medical procedure

shideo48 (Honolulu) 02/12/2021

I want my refund to go thru like was said over the phone with a representative they told me I had to do it thru hotels.com from when i went to pagoda since I couldn’t pay for the cover pay of 200 in cash

aundrea2010p 01/31/2021

Pagoda is most convenient and accessible to guest necessities, Walking distance to several Malls and Restaurants. Clean as we speak, complies sanitation. Hotel has NO welcome bottle of water for guests.

0912jyu (Kailua-Kona, Hawaii) 01/29/2021

I did laser hair removal so I have no hair except my hair and eyebrows In the bathroom I see pubic hairs and other short hairs. The bed wasn’t changed, I could smell cheap perfume smell not from the detergent. The room was disgusting

waikiki_sunset (kirkland, wa) 12/23/2020

I visited this hotel in 2012. I came back to this hotel again during the pademic. Really enjoyed my stay. Hotel staff is very friendly as usual. Check in is smooth. They want to review your covid 19 testing result from the state of Hawaii website. The hotel is very quiet. There are guests staying but I don't feel it is crowded, which is a good thing. They have hand sanitizer at the lobby near elevator. They also advise to only ride the elevator for 2 persons at a time. House keeping service is stopped. If you need to get a new towel, you have to book an appointment, which is totally fine with me. The room is equipped with full kitchen set. There is an entrance at the back of the hotel where you can access the Hilton Waikiki village and walk on the beach. The best part is the public parking behind the hotel is currently free, which saved me quite a bit money. Mcdonald is across the street and Ala Moana shopping center is a short distance. The hotel is maintained very well. I only was there for 5 nights. I observed crew cleaning the ground floor etc. Overall, a very good place to stay while visiting Oahu.

Norm C (Penticton, Canada) 09/20/2020

We used Waikiki Beach Rentals to book a suite at the Ilikai to attend my nephews wedding in May 2020. Then COVID19 landed and even if we wanted to go to Hawaii, all flights from Canada to the US were grounded. When we contacted Waikiki Beach Rentals we were told there would be no refund of our $400 USD deposit ($700 Cdn), but we would receive a credit. The wedding date was pushed back twice, and with no end in sight for COVID19, they have decided on a Canadian wedding. We advised Waikiki Beach Rentals, and expressed our frustration given the world pandemic situation, and they advised us the owners have incurred many costs and fees for our reservation (we hadn't spent one minute in the suite) and were also told no refund, and we'd only receive a credit for 12 months from the original booking, therefore we'd have to use this credit by May 2021, which is most certain unlikely given the ongoing presence of COVID19. BEWARE ..... DO NOT use Waikiki Beach Rentals to book any accommodation in Hawaii. They are so unreasonable, and represent owners that are also unreasonable. All other venues associated with this trip offered partial or full refunds, except Waikiki Beach Rentals and the Ilikai condo owners. Stay Away!!!

shaunab90 09/19/2020

We stayed here for 8 days in October 2019 via a HomeAway (now VRBO) rental. The grounds were nice and lobby area was clean. We didn't have to check-in at the front desk, so we just went up to our room and used the lock pad provided. The view from our room on the 16th floor was nothing below stunning. We could see the ocean and lagoon. We also felt we had front row seats to the fireworks display put on by the Hilton Hawaiian. We didn't get a chance to use the facilities offered by the Ilikai, but we wouldn't mind staying here again in future.

HatesIlikai123 09/16/2020

Terrible experience so far. The hotel is super old and run down in parts from being built in the 60’s. There is an odd smell in the hallways, and a toxic chemical smell in the stairwells. You also have to deal with jerks and hot-heads like Rob for management. I suffer from PTSD and travel with my service dog for the last 10 years. I have all the proper paperwork, and I submitted it to the state of Hawaii and everything before my arrival. An old man complained about my dog, and I got a call from management (Rob), who yelled at me saying my service dog is not allowed in the building unless I am blind or he opens doors for me. This is quite the claim! We have literally seen 3 other dogs here, one of which being a 5 pound little fluffy white dog. It definitey doesn’t open doors! For him to decide which level of service he think qualifies is unethical, and against the law. Rob also told me he had his attorneys looking into the situation as if to scare me. Rob came pounding on my door and asked for my driver’s license to “put me in the system”. 15 minutes later the cops came to my room! One of the most bizarre, frustrating, angering situations I have been apart of in a hotel. We are paying $3200/month to be here! Do yourself a favor and find a different location where you don’t have to deal with nasty people like Rob

nicenurse (melbourne) 08/03/2020

We were booked to stay at Ilikai Hotel and luxury suites in early May but then coronavirus hit. Suddenly international travel was stopped and we could no longer travel from Australia to Hawaii. We were able to get refunds for our cruise, tours, and flights but sadly Ilikai Resort has repeatedly refused to refund our substantial full payment for 2 rooms, only offering a credit for future use, even though experts are saying that international travel won’t be likely until 2024. Of course my credits will have expired by then. Lesson learned - never pay up front for accommodation. You got me this time Ilikai, but you won’t get me again.