ellenleffingwell 11/23/2019

Dated hotel, needs some updating. A little less expensive than other hotels in the area. Coffee provided was Excellent. No frills but all we did was sleep there anyway so it was fine. Walking distance to a beach. Long but walkable distance to the shopping. Elevator was clunky but worked. Covered parking area a bit small but was nice to have. Did not like paying the $30 extra a day for parking. And was not expecting an additional $130 cleaning fee, but we had booked through a different site, not Ewa directly.

James L 11/03/2019

The Ewa Hotel reminds me of a cross between some places I've lived. I've lived in cinder-block military barracks, and I've lived in an old building in San Francisco. Like the SF apartment, it's close to natural beauty. One of the reasons I chose the Ewa between the lower-cost hotels is that instead of window air-conditioning units; noise right over the bed, the Ewa has quieter units, and they work well. The other reason is proximity to Waikiki Wall / Queen's Beach. The cleaning staff is excellent and pro-active about removing wet towels to keep humidity down. One disappointment - the roof deck is not handicap accessible - the elevator stops the floor below. During our stay, the other guests were friendly and the staff was excellent. Advice from another review - get a balcony unit! Even though the balcony is small, we were very glad to have it.

sfmattyb (Los Angeles, California) 10/24/2019

This is another of the old-and-tired Waikiki hotels in desperate need of renovation and TLC. The price was right but you basically get what you pay for. Good location, on the quiet side of Waikiki and close to the beach, but definitely no frills and no amenities. The room and property overall are tired. The front desk staff all seemed less than excited to be there.

Misheel C 08/30/2019

I booked this hotel last minute, 5 days prior to stay via Hotels.com, then tried to cancel 4 days prior because of an emergency. They were "happy to cancel" but no refunds were allowed. On hotels.com, I could cancel but Ewa hotel would charge a penalty that was the same amount as my stay. I think that's a great business model, to then make the room available to "other guests who may need a place" so they can sell the room again. But I am not ever going to stay here for the unsympathetic and inflexible approach they have to making money.

Wandererz808 (Honolulu, Hawaii) 07/25/2019

I checked in here as me and a friend were going out for a night of drinks and did the responsible thing and got a room to avoid a DUI. So we checked in and out the door in 5 minutes. This morning when we woke up I found BLOOD ON THE WALL and a chair has a dent on it!! Like someone had a party before I checked in. I better not be charged for this as I reported this things. I was told housekeeping will be up.. No housekeeping ever came. I felt disgusted looking at blood on the wall and no one coming I showered in case there are more blood in the area. With having the feeling that this isn’t important to them I checked out and reported to the gentleman in the front. His excuse was “maybe they were waiting for you to check out” so to tell me you rather wait for someone to have contact with blood that can contain viruses that can survive 1 week outside of the body. Didn’t have the feeling they cared enough with my complaint as I wasn’t yelling and remain calm and respectful. Side note. Hotel runs out of parking quickly so be aware and get parking early. Room was nice and good. Except the main complaint above. Hotel is a bit hidden but value was great. Great place for the price but customer service isn’t their strong ability.

centralcoastagal 12/02/2019

MOLD EXPOSURE VERY HIGH! We came to the Pagoda Hotel for a 2 day conference. It was suggested we stay at the Pagoda and were offered a special rate for our stay which added up to $179 per night. We were given a "deluxe" room. On the 12 th floor, we found our room and entered to immediately notice a moldy smell. The carpet at the end of the bed was in a small depression, and the carpet itself was wet and spongy. On the interior of the A/C window unit you could see it was covered with black mold, and there was actually a huge - 1/4 inch mold spore hanging on the edge of the window frame, just above the a/c unit. There was mold coming through the paint on the ceilings, walls, and in the shower the mat was circled with mold. It looked as if a recent paint job had been intended to cover the mold seeping through. Attending our conference in the room above the Koi pond was no better - mold smell blowing all day through the a/c, with many of the attendees complaining about trouble breathing, raspy throats, and hoarse voices by day 2. By the end of our stay I was so sick that I was unable to speak directly with the hotel staff, altho they did a great job of ignoring us as we checked out and waited for our ride to the airport. Now that I am home and beginning to feel better, I am following up so no one else has to experience this dangerous place. MY ADVICE IS DO NOT STAY HERE. MOLD EXPOSURE IS EXTREMELY HIGH. I have attempted to contact the health department, and have yet to speak with an actual person. I have today called corporate office for Aston Aqua, the owners of the Pagoda Property and await a return call.

sia g (Devonport, Australia) 11/20/2019

We flew in from Australia at 6:30am and even though our room would not be ready till 3pm, Carlos looked after us and we were able to get a room at 10am. After a 9 hour flight with 2 kids, this small gesture was AMAZING! He made the check in experience quick and easy. My daughter had a virus and vomited on the bed... the cleaning staff fixed our bedsheets straight away and we are so grateful! The staff are friendly and we come here all the time because of our experience. 100% recommend this place if you have small children!

Diana H 11/17/2019

Older hotel. Elevator service could be better but kitchenette servicable and building is clean and quiet. Staff is very accomodating. Good location for shopping and long term stay. Not close to the beach but travel is easy.

Amy E. F 11/12/2019

The Pagoda holds a sweet memory for me, but it needs renovation. The staff was wonderful! The rooms need new towels...they were a bit stained. The koi are beautiful!!! I enjoyed spending time sitting and watching

Slick_ADR 11/03/2019

From the start, staff was very friendly, especially Mr. Carlos Acob! Shout out to this front deskman! 👏👏 The room was kept tidy and clean by housekeeping and we didn’t find anything like hair left in the sink from previous guests as some of the locals commented when i told them where i was staying. Locking myself out of my room was not intimidating or anything since the security was willing to help and understanding. The movie rental kiosk is pretty good since it has some recent movies and even a very sparse selection of video games. It was definitely a pleasant stay and a good cheap place to have if you’re just looking for a place to sleep and stay. Only thing is the towels weren’t always replaced for everyone since it was a 3 person rental. But everything else was great!

bio791 (Heraklion, Greece) 12/09/2019

The first day I arrived I was so happy being at Hawaii. It was a. Uso esa trip for me and I had 5 days at Maui but only one working day! So there was plenty of time to explore around. Everyplace I visit, I like asking locals what’s places I should visit. And so I did with this hotel. I went to reception again after my check in and ask the lady there. Her answer was very astonishing: she said GOOGLE it with an attitude meaning leave me alone, being very rude. Next day I wanted some assistance about luau local dances. The lady at the reception (different one) was more cooperative but still the final answer was look online for everything. The management of this property AND the ladies at the reception need to understand that they have a job and they are busy because of the tourism and being let of the tourism industry they need to happily serve the client. If you can’t do that ladies, please go and wash dishes at local tavernas or restaurant. Since this is your business choice you need to support it. Yes of course I knew I can google everything online, but it was not the answer I expected. Highly disappointed and I do not recommend this property to anyone because of the attitude of the reception team members (not all of them of course!). The manager should have a word with them to be friendlier to the client OR get rid of them!!! 👎👎👎

596petem (Calgary, Canada) 12/07/2019

We spend 1 night at Maui beach as we had an extra night in Maui after leaving our condo. We location was great as it was close to the airport. And most importantly, the frond desk were fantastic and very accommodating as they let us have a 3 pm check out which was important as our flight left at midnight. Concierge allowed us to store our bags before and after check-in and check-out so we didn't have to lug our bags all over the place. It was very affordable and was close to shopping to keep us busy. Good job guys!

Carol G 11/12/2019

I spent 5 nights in Maui beach hotel. Very poor standards I hi E it a two star. there is nothing to do in this hotel .they have a pool ..that's it. The beach is rocky and unsuitable for swimming. The food is not that good either No lunch available. Bar is open at 5.30pm..unacceptable for tourists. I find the staff rather slack at times and unprofessional There is no tourist desk for any assistance . There is a courtesy car only takes you two klms. Don't bother staying here . There is nothing to do on this side of maui Best staying near lahania

markbG8615GK (Colorado Springs, Colorado) 10/30/2019

Not much positive to say about this hotel apart from its central position on the island meaning you are at a good starting point for daily adventures. We arrived believing we had booked a room with a balcony (based on information on the hotel group, Aqua-Aston, website) however this was not so and we were fairly disappointed because our plan had been to sit out in the evening while our daughter slept inside. I raised this with reception and they could not help and didn’t even know the name of the group who owns the hotel. I contacted the group directly and am still awaiting a response (10 days and counting). So the actual room was large however not the cleanest I have seen, carpets needed a good vacuum for sure. This lack of cleaning was especially disappointing as it was sold as an ‘ocean view’, tricky to view when the windows are dirty inside and out. And to be honest I wouldn’t say it was an ocean view, more like a bay that had cruise liners and cargo ships coming in and out. The small beach at the end of the gardens is dirty and needs some attention to clean it up. Housekeeping was hit and miss, they seemed to clean and replace some items but miss others randomly, just little things like the coffee one day and the soaps another, but it added to our overall impression. The staff weren’t friendly, when we went out each day we would always say good morning but were ignored. When I checked out there was no asking if I had enjoyed my stay or wishing us safe travels. Customer service was poor. Oh and breakfast was available but I wouldn’t bother, over priced for what you get. Try Tante’s next door or head down to Paia and go to Charley’s. I will not be going back and I would not recommend this hotel.

dannygoya2012 (Honolulu, Hawaii) 10/12/2019

Convenient location in the heart of Maui about two miles from the airport and the central hub of any direction one would need to go to navigate Maui. It is across of it a shopping mall with food options and about three long blocks from Whole Foods. Check-in was easy, staff was helpful I got a room upgrade. The room was pretty basic, old but clean. There was a little mold on the shower head, but honestly rooms in Maui are incredibly expensive. You get your value here. So why the two-stars? I was not feeling well so I went to bed early. I get a call from the front desk at 10:30 asking if I was part of an insurance group that had a number of rooms at the hotel. I say no and go back to bed. That’s somewhat forgivable I guess. What is not is that I get a call five minutes later and asked the same question. I also want to add that I scheduled a wake up call and did not get it. Fortunately I woke up on my own and wasn’t late for my business appointment. You get what you pay for- but the hotel needs to address personnel issues.

krashzmom (Columbia, South Carolina) 12/15/2019

We stayed here a few nights before going on the cruise in Hawaii and it was a great place to stay. We went through a vacation company and we had self check in and check out which was simple and easy. We called with a hairdryer problem and they delivered a new one the next am. It was very clean and well stocked with towels, etc. The Ala Moana center is nearby and a great shopping area. Just wished we'd had more time.

Bad_Seed4 (Canberra, Australia) 12/13/2019

The hotel really should be paying me to stay here not the other way around! Given this is not a hotel that gives you points for staying here or discounts or anything (and no, they're not paying me, just in case you were wondering!), but yet another great stay. I pick this place because I like the location, away from the hurly burly of the centre of town, walking distance to the Ala Moana Centre, on a bus route, close to restaurants, older building so its sound proof and a great price in an expensive city for a water view room. You can book via the hotel or via private rental, either way, its a great choice.

bigmumma60 (sydney) 12/09/2019

Booked a private rental. 712, room was excellent, fantastic views, especially for fireworks. Staff were all very nice.Only problem is owners at the pool should mind their own business,was told I should be wearing swimming attire! Excuse me I was wearing a swimming costume top and board shorts and told the busy body to mind her own business, at least I didn't have all my bits hanging out like some.

Faithereynolds 12/05/2019

I stayed at the Ilikai for around ten or eleven days. The moment we got there, my brother and I were confused on where to go. We got assistance on the location of the front desk and were immediately helped with our stay. I believe his name was Jon or something like that, but he was the one who helped us get through our contract and guided us on where to go and what to do. We stayed in a room on the twenty-fourth floor and had an amazing view. As this was my first time in Hawaii, I was astonished at the beauty and cleanliness of our balcony and room. We got a local newspaper each morning. The room we stayed in was basically like a small house with every necessary appliance. Microwave, silverware, bowls, cups, mugs, refrigerator, hygiene products (soap, shampoo, conditioner, lotion), and everything in between. Housekeeping came every day while we were exploring. We were able to wash our own clothes on our floor as well. It was a very nice experience. If you want to go to Hawaii, I would definitely recommend the Ilikai. Go the extra mile to make your experience worth it. You won’t regret it.

Natarshia S (Melbourne, Australia) 12/05/2019

Arrived via Jetstar and had to wait 4 hours to get into my full seaview room at 10am. They tried a partial seaview room on me first, (a peep from part of your balcony), then a sunset room,(same same) but as people that had booked before me apparently took all seaview rooms they still accepted my booking and my money so they tell me.. I couldn't stop crying & got asked by the HIDEOUS reception females if I needed a doctor!!!!! After 2 days of not being able to open my curtains with every other hotel looking in and despite the room they took my money for, I cut my losses and moved to the Hilton Hawaiian. 29th floor, a mansion of an apartment and views to die for. No refund of the 5 extra nights from these fakes at the Ilikea. Dont book here! When I get back to Australia, I will fight this to the end. Thank God for Law School!