j0g0nza (San Diego, California) 04/08/2021

Even if this hotel is not 5 star, is good for a short stay, with a good location, just a few steps from the beach, and friendly attention from employees. The service on the rooms is good and friendly. Average hotel.

mabzm4vic (Honolulu) 04/06/2021

The room and service was excellent! The location was perfect for our staycation. There are many eateries nearby. The coin laundry was convenient. The staff were courteous and friendly. Thank you very much!

boyboybabybun 04/04/2021

The staff was friendly and accommodating. The price is absolutely right. The upgrades are good, too. I'm not sure when the hotel was last refurbished, but I love what the hotel looks like now ! I came for a peaceful and rejuvenating stay, and that is exactly what I got at Ewa Hotel this year. Thank you Ewa Hotel !

rcbuenavista2021 (Kapolei, Hawaii) 03/16/2021

Good for quanatee. Due the virus was a lot of restriction so, couldn't rate the ammity. Overall stay for the 10 days was good. We're able to delivery food and personal items to family member. Evan and the front desk clerks was very helpful and patient.

akoni001 (Honolulu, Hawaii) 01/21/2021

The hotel was decent And it’s definitely a “stayable” hotel, but it is an older hotel the lobby looks renovated but, you can really tell it’s old once u enter the elevator hallways and rooms. The amenities, carpet and kitchenette are old. The hotel is overpriced in my opinion but I guess because of its prime location they feel like they can charge resort prices & there is no pool. They ask for a $200 deposit Which I thought was excessive for the quality. The staff was the best thing about the hotel really friendly and super helpful. I checked into my room easily. Only had one hiccup after settling into the room I went to shower and open the curtain and the shower was leaking and the tub was clogged and full of water & backup debris after calling the front desk they moved me to a new room. I will mention that I got a kamaaina (hawaii resident) deal so it costed less for me and I didn’t have to pay amenities fee and that was great this and the staff is the reason for the 3rd star otherwise I’d give it 2 stars.

rhome85 05/12/2021

My family and I enjoyed the pagoda that’s why my kids wants to come back over and over again we are coming back in two months from now and my kids wants to live there full time but we don’t have the money for it we living with my mother in-law for temporary in a one bedroom and have six people sharing a one bedroom at Hawaii public housing but see you guy’s in two months for the fourth time Aloha!!!

436jaysonm 04/29/2021

Very approachable and accommodating. Front desk personnel named Janice has a pleasant attitude, approachable and she helped us booked our room with no hassle. 10 is my rate thought out the whole experienced.

jaysedillo 04/12/2021

I had a horrible experience with this hotel. Very dirty. Did not look like the pictures. Not near the beach. Very seedy area. Dark and did not seem safe, especially for families. It is not worth saving the extra few dollars to stay here.

boyboybabybun 04/04/2021

Pre Covid, this hotel was a 10 star hotel ! When the pool closed and the restaurant as well, this hotel sadly lost its beset qualities. When the restaurant and pool reopens, this hotel will once again become the best and most loved and unique hotel in Honolulu. No hotel for the price will be able to compete with this hotel when the pool and restaurant reopen. Thank You for reading my review

ny80873 (Pearl City) 03/27/2021

The homeless and drug addicts and deals going on around this area made our stay fearful and unpleasant. Wouldn’t dare leave my teenage girls alone in the room. Loud music all night long!! It was hard to get any rest. The staff was great and very friendly.

bfdrob (Boise, Idaho) 05/13/2021

When we checked into the room we noticed the floors were dirty and a sticky substance of sorts was all over the bathroom floor. I had to hand clean the floors myself as during Covid they did not allow housekeeping in the room. The bathroom smelled like piss. The furniture looked beat up, the couch was ripped in a couple places. Stayed at the same hotel two years ago and the room was much better. For the price I recommend checking something else out.

francine12fw 05/11/2021

The service was good and people were friendly. The room was bit so clean. Under the couch was old food and trash. The bathroom shower vent was gross. Other then that it was a good place to staycation for my husband and I.

ryanpC6922VI 05/06/2021

We had a situation today when we were being picked up for our tour outside of the Ilikai today. The Ilikai general manager Rob Johnson was yelling and threatening our tour driver. It was one of the most uncomfortable situations I’ve seen and was ashamed that the general manager of such a nice hotel was this rude to other companies when they’ll deal with tourists. Rob was very aggressive and had no idea that we were apart of his hotel, he was making life difficult for our guide when he was simply just doing his job. I know I won’t be staying at this hotel next time around if management is run by guys that have zero respect. He singled out our driver when there were multiple tour vans doing the same pickups for guests. How are we any different than the other clients? He stated were not supposed to get picked up from our own hotel? Makes absolutely no sense. So in the near future if you’re planning on a booking a tour the general manager might come down and yell at your guide for doing his job, watch out!

teritrethewey 04/16/2021

This hotel is situated at the very edge of the Waikiki beach. It was still within a good walk, or a short bus ride to the center of the chaos. I much prefer to be somewhere that is not so chaotic. The view is amazing, the room was so comfortable, and I will put it on my list as a place to return to.

Gwen H (Portland, Oregon) 04/16/2021

We had the very best experience at the Ilikai and would very likely stay here again on a future visit! It had been 11 years since we went to Oahu, and we arrived one week after the hotel reopened (closed for a year during Covid). We didn't know what to expect, but everything worked out very well. The hotel lobby is very inviting, clean, open air. We liked the ice cream parlor and Duke's Lagoon surf shop. The elevators are limited to four people per car, which we greatly appreciated and were glad when guests mostly adhered to it. The front desk will loan beach towels and beach chairs---just ask. You can take them over to Waikiki Beach or to Magic Island, which is next door to the marina and is a great spot to swim, especially with kids. The bellman, valet staff, security staff, housekeeping staff, Ilikai shop keepers, and most of the front desk staff and pool attendants, were friendly and helpful. They were working hard to make everyone feel safe and welcome. It could not have been easy for them after being in quarantine lockdown for so long and then just newly reopening. It seemed that we had better service when we made the effort to be friendly and kind to the ones who were not as outgoing. Our room was 2504, and it had the best full ocean view of any hotel room we have ever had! We ate every meal on the lanai and cooked our breakfasts and dinners in the well-supplied and super-clean kitchen. The bathroom and kitchen looked newly redone and were immaculate. Anytime we needed something like towels, it was a quick call to the front desk and they were delivered to the room. They did not provide daily housekeeping due to Covid, but we liked it that way because we could be in the room and not worry about holding up the housekeepers. Assembling the sofa bed was quick and easy, and everything we needed to do that was provided. The sofa bed was not very comfortable due to a thin mattress, but the king bed was great. There was a safe for valuables. Linens were very nice! Valet parking was $28 per night, but it was worth it, and the valets were very efficient and friendly. We also received a daily Honolulu Star-Advertiser newspaper delivered to our door each morning, and it was nice to read the local news and the comics/crossword/horoscope on the lanai with a cup of Hawaiian coffee. The fitness center on the lobby level was closed, but the two pools were both open. Occasionally, the main pool was full (15 person limit), and we had to wait to use it, but we appreciated them limiting it unlike at the next door Hilton Hawaiian Village were the pools were loaded with swimmers. We booked our vacation package for hotel and Avis rental car through Costco Travel, and I highly recommend it. There are six floors, I think, that are managed by the hotel (top five floors and I think floor 2). Otherwise, they are all condos that are owned/rented through a separate management group that has received many unflattering Tripadvisor reviews. I can assure you that the hotel room we had was updated and clean as you would expect a hotel room to be. A grocery tip: The Foodland Farms on the ground floor level of the Ala Moana Center a block away from the Ilikai is a great place to stock up on prepared food items. It is a feast for the senses! .