gaterfl (Clearwater, Florida) 01/02/2019

After reading the reviews and not having a lot of options booking a hotel in Waikiki mid Dec for Christmas time. we didn't know what to expect. Arriving at the hotel we found the staff very helpful our room was spacious and clean. Everything worked. Yes they are a little dated but clean. Our room had a queen size bed a balcony a small fridge and a stove top. The hotel is close to everything. The internet worked fine for what we needed it for. You can get beach towels from the front desk. All in all for the price it's a quaint little hotel. If your expecting grand views of the Pacific and room service this is not for you. If you want practical and a 2 min walk to the beach and inexpensive this Hotel fits the bill.

Nastykjn (Anchorage, Alaska) 01/02/2019

Paid about $30 less a night than adjacent hotels were charging and the price showed in the condition of the hotel's amenities. It could definitely use some updating. But that's partly a "get what you pay for" thing and that is on me, not them. I have to say that the staff there is phenomenal (super nice and helpful) and the location can't be beat. It's about two blocks to the beach with lots of retail and dining around. Overall, not a bad experience given the price point, but if you're looking for something a little more than just a place to rest your head after a day in the ocean, you may choose to spend a bit more elsewhere.

KingSalmon777 (Anchorage, Alaska) 12/18/2018

So if you’ve ever wanted to stay in a 3rd-world hotel without having to travel to Haiti or Nicaragua, this is the hotel for you. Cracks in the walls. Peeling paint. Rusty shower curtain poles. No pool. No ice machines. And don’t even get me started on the towels!!! When I checked in around 10pm after an exhausting day, I wanted a hot shower before bed. All that awaited me in the bathroom was the cloth floor mat. I just wanted to go to bed so I used that. The next day, I lodged my complaints and the front desk “person” apologized. But throughout the remainder of the week, this continued. One day, no washcloths. The next day, no hand towels. Most days, no washcloths, hand towels or floor mat. And they failed to clean the shower/bathtub the entire week until I finally raised hell.

h3nrycho (Vancouver, Canada) 12/13/2018

I stayed at Ewa for five nights by myself, and I got a twin-bed room for the entire stay (yes, I requested king bed before my visit but the staff insisted I did not). By the way, this hotel made my stay pretty comfortable even though the price is quite high compared to the quality of the room. This hotel offers a great location (close to the bus stations, Waikiki Beach, and Diamond Head Crater). The staff were pleasant and helpful; the housekeeping was excellent!

Glorysira (Ordino, Andorra) 12/05/2018

We reserved a room at the Hotel for the 18 th September 2018. The room seemed satisfactory, so we were shocked after an outing to see several cockroaches of different sizes when we returned. The girl on reception was sympathetic, but said the hotel was full so we couldn't be moved. She ordered that the room be cleaned which consisted of a man with a disinfectant spray who asked us to vacate the room for about 30 minutes. shortly after we returned-the insects re-appeared-The whole saga was then repeated. We demanded that the man leave the spray with us. Our last day in Hawaii was ruined. We feel that the entire fee of $118.99 should have been cancelled.We did not feel cared for as a guest should be. You did acknowledge how unsatisfactory things were by waiving the amenities fee of $15.77. I remain shocked very disappointed and dissatisfied.

wasbac01 01/02/2019

When we initially arrived to hotel they did not have the room available that we had paid/reserved, after moving a couple people around eventually they placed my wife and I into a room with one small double bed. There was two occasions during our stay that members of the staff (not even housekeeping) walked into our room without knocking thinking it was empty. The AC didn't work, cable didn't work, and internet didn't work. Also, there was a strange leaking sound coming from the ceiling. Be aware there is construction currently taking place on the property. Also, saw a couple cockroaches near the lobby and pool area. Stay away from this place.

RoyalAloha (Honolulu, Hawaii) 12/17/2018

We are Waikiki short term rental owners and we booked this hotel when our property was occupied. This was our first stay at this hotel. Location is great, personnel is accommodating and renovated rooms are very nice. Surprisingly location is very quiet during the night, which is rare for Waikiki. Currently the building is under renovations, but it did not bother us as it was only weekdays and during regular work hours, when we were away anyways. Excellent value. Definitely will go back there again. Thanks for the great stay Douglas & Marianne

Jimjoyce2014 (Anchorage, Alaska) 11/10/2018

If you book a room here make sure you pack a hard hat, ear plugs and orange safety vest. This hotel is under a major renovation and is filled with construction materials. The front reservation entrance is boarded up and no guest parking available on site. Booked 8 months ago for a seven night stay at a set price and guaranteed a newly remodeled room. Instead we were given same room as last year for 2 nights only as demolition was scheduled. Our view included an empty koi pond, gaping hole with plumbing for unfinished jacuzzi, and orange backhoe and rubble. Received an email 5 days before our stay with no mention of the construction. No communication from management and biggest insult was paying a resort fee for this mess! Left after one night. Welcome to Paradise.

Vi B (CODETTE) 11/04/2018

We were 3 couples who checked in late and given 3 rooms that were worn and outdated+++ and lack of detailed cleanness. All 3 rooms lacked adequate kitchenette items. We should have asked for alternate rooms or facility but were concerned that we could be sent packing. The room did have comfortable beds, hot shower, and working air conditioner.

Brett F (Auckland, New Zealand) 11/01/2018

This place is under construction! Booking .com stated construction would be finished by the time we would arrive,not so apparently January is the completion date,but by the look of things I would say months after that,so we get a newly renovated room it says kitchenette I’m sure kitchenette means different things in different countries but come on,this place had no kitchen sink,no glasses,no cutlery what so ever,no milk,no sugar,uncomfortable beds in my opinion,fitted sheets which did not fit!,something sharp in the carpet! Shower took 10 minutes to get hot,no exaggeration!,brand new paint on deck getting scraped by deck chairs,even after 40 years for a renovation it is done super budget,ok so the room did have a nice bathroom some small toiletries,small fridge,microwave,new carpet and wall coverings,pool was good among construction site! Staff were polite,location good very central in Waikiki,I recommend spend more stay else where :)

SaipanG (Saipan) 12/27/2018

The hotel has been there for a long time, so some rooms were being renovated, but it was still a nice place to stay with reasonable price. The most interesting part is over at the Floating Restauraunt's koi pool. There are hundreds, maybe even thousands of all sizes and all colors of koi fish. You can even get food to feed them. Beautiful sight.

SMLWORLD 12/11/2018

From the time we arrived at Pagoda Hotel front desk to checking out was an overall good feeling. Special Thanks to Lynda who answered my call at the very beginning of making accommodations. Lynda provided a Welcoming atmosphere while we waited to be taken care of for our room. Anyone that stays at a hotel knows that all you want to do is get checked in and rest from that long day. Location of Hotel is within walking distance from shopping, eating, etc. Trust you see the value of staying at Pagoda Hotel.

Julie G (Newman, Australia) 11/29/2018

Stayed here for 2 nights on return from Las Vegas to Perth. Stayed here because the reviews were good and the prices was what we were looking to pay. Hotel was a bit old, on check in we were given a room that had ants but they quickly moved us to another room higher up which was not problems. Lovely lady that checked us in, nothing was an issue. The complex is great with a pool and restaurant with a pond that has heaps of fish. The complex had a laundromat which was a bonus. Great location to the shopping mall. Walmart and Ross's across the road, both great for shopping. Walmart had a great Haiwaiin BBQ eatery that was good price and food. Would recommend if you dont mind the older style hotel. Staff great.

retiredorange (Florida) 11/11/2018

You have to accept this hotel for what it is and what it is not. It is not by the beach. It is in a business and residential area. We stayed here as we had family business to attend in Honolulu. It was perfect for that. The rooms were clean, quiet, and the air conditioning was a loud window unit. There is a very small pool and the hotel is attached to the Pagoda Floating Restaurant (a local all you can eat place). The location is good and you can walk to local restaurants and shopping. It is not a tourist hotel, but most of the hotel guests that I saw appeared to be tourists! They charge a resort fee (for what I don't know) but they also have good parking for a very reasonable rate (for Honolulu). I would stay again, but only if I had local business to attend. If I were a tourist, I would stay near the beach.

Camper59257944063 11/04/2018

Good location, and great customer service. Thanks Carlos Acob and Kelly :) The AC was nice to have if I needed it. I really enjoyed the breakfast buffet next door. I'd stay here again. Bring a cash deposit to avoid holds on your credit card.

Fayelu814 01/04/2019

That day, me and my grandma went in room 109, we found a piece of paper with a hand pointing it's middle finger up. then the bathtub and sink started to smell bad cause something is wrong with the drain under them. So we had to move rooms. it took us 1 hour. my grandma is 80 years old. at that time, it was 11o'clock. The beach outside was pretty rocky too. One of the girls in the front desk was very stupid, so it took us almost a hour to just check in. But the beds are fine. The trip is not really good. probably won't come again.

Todd S 12/27/2018

I had a couple of flight changes and ended up in Maui for one night. This was the least expensive option and it was about what I expected. Not the nicest place I’ve ever stayed, a little dated, but it did the trick. Free airport shuttle and there’s a decent amount of food options in walking distance if you don’t have a car. Shower was nice but small and they provided toiletries as well. Room was pretty small and didn’t have an easily accessible outlet near the bed to charge phone at night.

madcity3189 (Cherry Hill, New Jersey) 12/13/2018

I was visiting maui for the first time an I booked this hotel for our last minute trip to maui. I needed a reasonably priced hotel with a clean and safe room. The room I got was updated and was descent enough to stay. I was scared after reading some of the other reviews but I enjoyed my stay here. This is not a high end hotel . I had to pay $125 per night as it was thanksgiving season. They charge you an additional fee for parking on daily basis. you can enjoy the beach view from the hotel.

LinKEH (Sitka, AK) 11/30/2018

The photos that are online are very deceiving. Rooms are musty and dusty. Tons of dead bugs and dust behind the bed in our first room. The second room smelled better but we were checking the sheets and found live bugs. We did not stay the night here.

NewYorkStories (New York) 11/20/2018

The room was cramped, the beds uncomfortable, and the bathroom dingy. It smelled of must everywhere, probably because the window leaked so bad during the night that the carpet was soaked through. Said window doesn't open (it is epoxied shut) so we had to leave the crummy air conditioner on. It rattled and clanked all through the night. The only plus is that it is super close to the airport in the event you arrive late or have to leave early.

KCiniglio (Mangere, New Zealand) 01/05/2019

We are a family of 4 and we stayed in a 2 bedroom suite on the 'diamond head view' side of the hotel. Our suite was perfect for a 2 week stay with our 2 kids as it gave us the space and privacy we needed. The 2 bedrooms are huge with lots of storage. We also had 2 bathrooms, both with baths. The kitchen a s dining were great, we even cooked dinner for 6 extra family members one night. Also provided us with a cot for our 2 year old, no extra charge. The facilities at the Ilikai are good, the pool on level 2 is great for young kids as it's very shallow. There is an ABC store, ice cream parlour and coffee shop in the lobby which we went to regularly. Ilikai is a 10 min walk to Ala Mona mall and less than 5 min walk to the Hilton lagoon and Waikiki beach. Staff were very friendly and helpful, even arranging a measuring tape so we could check our son met height restrictions for the Atlantis submarine ride. Lovely cleaning staff too. Really recommend this place and a 2 bed suite for a family holiday.

Deidra M (Hot Springs, Arkansas) 01/05/2019

I have noticed that a lot of buildings in Honolulu are dated, like a throwback to the 70s. So it isn’t unusual that the Ilikai is, too. I stayed in a room here via VRBO. I realize that the room and how it is represented is dependent on the owner of that room. So in all fairness, I am going to review the property as a whole. The Ilikai isn’t hard to miss. It’s pretty monumental. The drive to the front is right off a busy street. They have valet parking at $28 a day. That being said, it offers in/out privileges. We took advantage of this because parking is a headache. The valet service was very quick, and we got to see the same faces quite often. At times the drive was congested, but not at the fault of the Ilikai or their valet parking service. The entrance is very pretty and well taken care of. The lower floors, where the shops are is clean and tastefully decorated. One of our favorite places to try was Cinnamon’s during happy hour. The main hallways where the actual hotel/condo rooms were are clean, somewhat dimly lit, but well taken care of. The walkway toward the marina, Duke’s Lagoon, and other areas is nice to have. Very well taken care of and managed. We didn’t use the fitness facility or pool, but noticed many took advantage of them. The walk to Duke’s Lagoon, the Marina, and Hilton is super short! Really loved the proximity to so many things. We walked to the lagoon to watch a sunset, eat Gilligan’s (shrimp truck), and watch the Hilton fireworks show on a Friday night. Are there other places that appear updated in comparison? Sure. But you’ll also pay for that. Would I stay at the Ilikai again? Absolutely.

dabass06 (Milwaukee, Wisconsin) 01/01/2019

We were in Honolulu, Hawaii over the Christmas holiday to visit our son who is stationed at Pearl Harbor. We stayed at the Ilikai in the "Luxury Sunset-Ocean View" room. I'll start with the positives: The lobby and the various Ilikai shops were clean, modern and were decorated distinctively Hawaiian Christmasy. Rob, checked us in and he was pleasant and professional. Upon entering our 22nd floor room we noticed the kitchen and bathroom were newly updated. The bed was very firm. And probably the best thing about the room was the view. Although we expected an unobstructed view of the ocean, our balcony actually had a partial view of the ocean and a full view of the harbor. It turned out to be better than we expected. This hotel is on a main drag for shopping and is a few blocks away from the beach and right in front of the harbor. Now the negatives: This is not by any stretch a luxury suites hotel. This hotel is terribly old and it needs a thorough (and I mean THOROUGH) cleaning! The walls and carpet in the elevator lobby on our floor were filthy. It was hard seeing so many people walking around barefoot (as is custom here) on this nasty carpet. This room is not a suite. The bed, living area and kitchen are all in one room. It's more like a studio condo. When we walked in, the first thing we saw was the newly updated kitchen. But as we went in further, we saw a worn and absolutely filthy carpet with holes. The curtains and headboard were stained and filthy. The sofa and chair were stained and filthy. The sofa tables were scratched. The night tables were dusty and the lamps had cobwebs. It was like after they updated the kitchen and bathroom, they didn't notice there was another part to the room. It was really very disappointing for the money we paid. One other thing, they made an announcement to evacuate the bldg because a fire was reported. We were heading to the stairwell when another guest came out and said they were on the phone with the front desk who said it was a false alarm. My husband called down and was told the same thing so we stayed put. They NEVER made an announcement that it was a false alarm or gave the "all clear"! In fact they never made ANY announcement after that. There were people still coming out of the stairwell 20 minutes later. Misc. Issues: The door to the room does not pressure close all the way. We didn't hear it click when we entered and when we looked back, the door was just slightly cracked. You'll need to push/pull it close to make sure. When we left the room we noticed several other rooms' doors weren't completely closed either. They have Spectrum cable. Unfortunately you can't access most of the regular channels. They are "available for purchase". There are a lot of local programming channels. The rooms have Sony Playstations that they use for DVDs as well. At check-in they give you a DVD rental card but we never used it so I have no idea how it works. The Cafe they have onsite is old and needs a good soap & water scrubbing too, BUT, the food and service was good. It's more like a diner. The concierge is not really a traditional "concierge" for the hotel. They are really sales people for Shell Vacation (Wyndham) timeshare. They will offer you discounts on certain excursions by getting you to go to a 2-hr timeshare presentation. I would suggest you go directly to your chosen excursion's website and try to book it on your own. You will find that the prices are almost identical. Unless you want to attend a timeshare pitch, skip the concierge. We prefer having a full kitchen when we travel so we don't usually mind paying a little extra, but this wasn't worth it to me. If they give it a REALLY, REALLY good cleaning...I might reconsider.

JillianManley (Kenora, Canada) 12/20/2018

We loved our stay in the Hawaii 5-0 Penthouse suite! There was 6 adults and 3 kids and we never felt tight on space. Things that were ok but could use improvement: The finishes in the condo are nice but showing some wear and tear already and the condo was just renovated in 2017 I believe. I notice everything and the housekeeping company used could do a better job. I noticed certain areas that had been overlooked when it comes to cleaning. The kitchen was stocked ok for items you needed to cook yourself. The one thing it was missing was good pans. It had a few tiny pans only. We had to buy a pan set so we could cook. We left it so hopefully it’s still there for the next person. The other thing, there was a cleaning closet in the condo that was locked. I’m sure that is where there would be a broom and vaccine and cleaning products. We were there 10 nights and had to buy a cheap broom at Walmart and basic cleaning supplies. I’m sure the reason that stuff is not available is so you call and pay for the cleaning company to do a housekeeping while you are there. We did not do that. The lanai is huge but most days it was too hot to enjoy it. Some sort of shade would be nice. It was full sun all day and too hot. The floor burnt your feet. An awning or something would be perfect. But we thought the condo was probably not allowed to have anything like that up there. If you want a tan this lanai is the place to be! The Good!!!! The absolute best location in Waikiki!!!!! Stunning views of the ocean and diamond head. It’s very spacious and well payed out and nicely furnished. You are paying for the view and it is worth it! Lots of space for a large family. This condo had laundry right in the suite! This was amazing. The couch was super comfortable and room for everyone. The outdoor furniture was great. When it wasn’t too hot on the lanai it was the best place to sit and enjoy the views! This condo has the best views of the Friday night fireworks.

Astrid909 (Adelaide, Australia) 12/16/2018

We always stay here on our visits to Hawaii!! The luxury sunset view offers great accommodations overlooking the marina. Handy in suite kitchen is a bonus along with great amenities onsite. Make sure you visit Cinnamons restaurant for the best pancakes and guava mai tais. A Hui Hou or till we meet again. Mahalo!