danatsuchitori (Honolulu, Hawaii) 06/07/2019

This may not be a high-end resort like the Hyatt Regency Waikiki Beach, but their staff, especially hotel manager, Maryknoll, made sure my requests were followed through. Upon my arrival, I had no complications whatsoever like I had at Hyatt Regency Waikiki Beach. My room with a king bed was ready on a high floor at the end off the hall, just as I requested with hotel manager, Maryknoll, day before my arrival. Upon my checkout at 12noon, hotel manager, Maryknoll, sincerely apologized for no late checkouts, because of a group arrival, and extended her arm with her business card and said if you need anything else, please don’t hesitate to call me. Overall, this hotel may not be a high-end resort like Hyatt Regency Waikiki Beach, but their staff and manager just know how accommodate their guests needs without complications.

Nomadgirl1946 (Batehaven, Australia) 05/31/2019

Staying here beginning and end of May to break the trip between Australia and the US and Canada and return to Australia we found the motel handy to the shops and Waikiki Beach and surrounds. First stay found us in a clean and comfortable room with lanai. Staff friendly. However, lift was broken for 1 day which meant carrying our bags up 4 flights of stairs. Return visit we were placed in a very small room adjacent to lift - part of an adjoining suite I assume as there was a locked door in room and we could hear the voices and TV of next room. Felt very uncomfortable with little walking space and one partner had to get out of bed by climbing to the end of bed as it was against the wall. Tap on bathroom basin faulty and we worried we might be held accountable if it completely failed. Not acceptable. We requested another room and the staff obliged. Our biggest problem was the $15.00 per day service fee which includes US Today (overseas visitors have no topical interest in this paper), water in the foyer (why would you bother sitting in a small foyer to drink water), replenish coffee in room daily (this is normally a part of motel service and the coffee sachets only allow for 2 cups a day), shuttle to Ala Moana shops which one would only use once in a short stay of 3 days and local phone calls which most US motels provide as a part of room costing. This fee also allows for Internet access and in room safe which most motels provide free of charge anyway and additional inclusions (whatever that means). One has to pay this fee but in my opinion it is a form of "made up greed" for more money. An old motel but clean and tidy overall.

m0anikeala 05/07/2019

Location is great, but don't think your getting the best of the best. Front desk desperately needs a new desk, roof, furniture, clean windows, etc. As for the room, I didnt even want to stay here after witnessing nothing but stains, nasty vents, shower was moldy, and room smelt of mold. Stove looked outdated MAJORLY, and the room just smelt out. From what I was told from an employee, they weren't able to get an update on the resorts, cause their sister resort needed to get done BEFORE this one. In my opinion, this resort should have been the TOP one on my list to get replenished and fixed! BEWARE!!

mraloha67 04/02/2019

Mold was growing on the inside of the bathroom door. This makes me wonder if the have cleaned their Air Conditioning system ever. The room had an unpleasant odor. They make you pay an additional fee to use their WiFi and facilities when you check in.

John W (Saskatoon) 03/28/2019

We enjoyed staying at the Ewa Hotel because of their rates and the distance to Waikiki Beach. We arrived before our room was ready, and had no problems leaving our bags there till our room was ready. The hotel is 2 blocks from the beach, which made it close enough to easily walk there, but far enough to avoid some of the noise. The hotel also offers a sun deck on the 8th floor, which is a great place to enjoy a cool drink and take in the rays.

470kristoffern 07/18/2019

We got a room last minute at this hotel after missing a connection. Upon arrival, we did have to use a secondary entry around the back due to renovations but, but the night porter made up for that quickly. We were offered a great room at a good rate. The bed was king size and very comfy. It had a good quiet air con and I slept like a clubbed baby seal. The next morning checkout was without fuzz and the bus to the airport is only minutes away by foot. Unfortunately we missed our flight as it was overbooked, but we returned to the hotel and we were greeted in a similar fashion. We even got our same room back! I’m an airline pilot so my hotel experience is great and varied, and I would 10/10 recommend this place for the budget conscious traveler with an affinity for proper rest!

Mandy T (Anglesea, Australia) 07/14/2019

This is a fantastic hotel. They are undergoing renovations at the moment, but most of the rooms are renovated and are beautiful. We were not affected by the renovation at all, and reception has been relocated, but it didn’t make any difference to our stay. Very good rates for a lovely hotel in the centre of Waikiki. Stay here for sure. Thanks to lovely Christianne (spelling?) who was wonderful and helpful during our stay.

Allywoodf 07/10/2019

Stayed here for 5 nights and the location was by far the best asset. Room was nicely decorated and the beds were very comfy! However the room was lacking minor luxury’s like a kettle and phone... as well as the shower was tiny and barely functional, took around 10 minutes for the water to heat up and even then the water pressure was very weak, got wetter outside from the humidity.. as well as the air conditioner caused the room to have a funny smell... the staff were lovely and more than happy to accommodate and assist us in anyway they could. This hotel was renovating during our stay so everything was a bit of a mess with construction everywhere, however it was very well managed, everything was still clean and there was no noise! Worthwhile staying for a cheaper alternative close to all the action.

nirmitha_AU (Melbourne, Australia) 06/30/2019

As per title. Communication seems to go through their ‘sister (parent?) hotel’ Aqua Sands (which is a short walk away). Pretty unprofessional. I was promised the deposit will be returned in 2 weeks. Since I live outside of the US, my means of chasing them to get this done is also limited. STAY AWAY. I would highly discourage going here. On top of all that, the hotel was a construction site while we were there.

Gregor010 (Perth, Australia) 06/24/2019

We stayed here for a few nights before heading to north shore. So happy with the experience and customer service. Within walking distance to everything in wakikiki which was great. We went to north shore for a few nights and came back to the same hotel and the lovely lady at check in upgraded our room which rounded off our Aloha experience! Thank you a white sands hotel !!!

DanaLosAngeles (Los Angeles, California) 07/17/2019

Locals do favor this budget hotel as the prices are low and the location is central. The rooms and service leave much to be desired. Deferred maintenance can be seen in the rooms and bathroom, and the front desk service was perhaps the worst I have experienced in a long time, Friendly, but one person for many people resulted in an hour long wait for a key.

RJandjt 05/12/2019

We stayed three weeks and it was a real home away from home. The staff were very friendly and helpful. the whole experience made us feel very comfortable. Combined with great food and excellent service at the restaurant made for a perfect holiday.

Highadventurer (Singapore, Singapore) 05/09/2019

No complaints about staff and reception, helpful indeed. However the hotel rooms are in need retrofitting starting with carpets. Carpets are not suitable for asian pacific weather. Having tiles or faux timber is easier to maintain. If you are catering for tourists from temperate countries n need to have carpet then at least refurbish. next you have obsolete box aircon with thermostat which keep switching on and off when a certain temp is achieved. Well the periodic auto re start is a nuisance Next you have a basin in the room on the dresser table, and a basin in the washroom .. care to explain why? Above said , many positives such as the convenience store, free dvd rentals (no body has time to watch), lots of eateries nearby, short walk to Moana Loa(also in need of retrofitting as with airport!) If the major retrofittings were done, obviously we have to pay a much higher room rate

BarbarasSilva (Leesburg, Virginia) 05/08/2019

The local is very clean and I felt safe in the neighborhood, close to an Walmart and McDonalds. My room had a microwave and refrigerator, what was really helpful for a long trip (7 nights) but I'm not sure if this is available in all the rooms. Pool has a good size and it was pretty clean, just like the bathroons, the pool area in general was really enjoyable. I was just disappointed about not having breakfast included.

D Y (Honolulu, Hawaii) 05/07/2019

They had a good buffet. Not too many around now. The atmosphere was nice, and the staff treated us well. I like that they had a big variety of food, and everything I ate tasted good! I will definitely come again!

swissguest (switzerland) 07/22/2019

Our travel agent booked this hotel as we had a super long trip behind us. I will tell her to look for other hotels. Service was friendly but always super busy answering phone calls. There is a free shuttle to the airport (so if you arrive late rent your car the next day). The premise must have looked nice 50 years ago when it opened but really needs a refresh. I asked for a quiet room and got one giving on the Main Street...great choice! Now I didn’t hear the road as the aircon was super loud! Never had a machine like this in my room. Room size was on the smaller size and no design at all. Pool is on the second floor facing town. We did not eat breakfast there (not included) Conclusion: look for an alternative if you can

Joseph J (Pearl City, United States) 07/01/2019

Room was small. Shower is a stall. Parking is not covered. No meals included. You find out the real price when you check in. The real resorts are in Kihei. The hotel did meet our needs, so if it was calling itself a hotel in Maui I would give it an average, but being they claim to be a resort and jack the cost at the door, it gets a poor.

Christy S 06/28/2019

Overnight stay when arriving late into airport. It was close for taxi transport and back to get rental car with great coffee shops within walking distance. Beautiful view when we walked grounds in morning too.

Chris W 06/06/2019

For what you pay compare to other places it's awesome. Rooms are large with old, but functional air con. Staff and service levels are good. Only had food at the hotel one evening, it was average at best. Some Hawaiian dishes some Chinese??? Beach on your door step and walking distance to grocery stores and other large shops. A good place to set up base on the north of the island.

dkata94598 (Walnut Creek, California) 06/04/2019

We stayed here for one night as we arrived in Kahului late and wanted to get an early start to Hana the next day, so the hotel was convenient. But one night was enough. I wouldn't want to stay here for several days when the beaches and hotels on Maui's west side are so much better. Don't expect a luxury resort. It's a basic, average hotel with small, dark rooms. Wouldn't recommend it if you are looking for a beach resort. go to the West side of maui for that. This place was expensive for what was provided and the "Resort Fee" on top of that didn't provide the amenities that you would expect for a nice resort location. Can't recommend this place.

Belinda K (Camden, Australia) 07/19/2019

I saved for years for this holiday and the Ac was terrible. Turned up one day to find a technician in the room fixing it. Apparently they have the right at any time to send people into yr room (as advised by very abrupt real estate agent Scott). Wasnt any better so we spent our whole trip boiling to death. Great place if everything works; if not yr on yr own. From now on I stay at hotels who care about customer service and keeping their good name.

Samantha G 07/12/2019

I was looking for a one night stay for my family and I because of our flight being cancelled. The customer service is okay but the hotel overall needs a remodel/upgrade. The hallways are very old and dirty, the carpets are dirty and have stains. I asked for a two queen beds and I got a king and a pull out sofa. I was willing to stay and tough it out because it was just one night. Although as I was pulling the pull out sofa into a bed I accidentally pulled a sheet and I saw a BED BUG crawling in between the sheets! I immediately grabbed my kids and our stuff and ran out. When I told the front desk they just said sorry and gave me my money back. Although in the end I was stuck scrambling to find a hotel room last minute. PLEASE DO NOT STAY HERE UNLESS YOU WANT BED BUGS!

free0ne (Seattle, Washington) 07/09/2019

Clean room and very convenient location for traveling around the Island. Lots of resturants within walking distance choose from. Nice pool and fitness room. This was my third stay at this hotel. I will stay here again.

Dumpasoar (Calgary, Canada) 06/21/2019

Rented a suite, very nice place the only thing was dirty pots and pans in the kitchenett. that was kinda gross. They play the theme from Hawii 5-0 on all the hotel tv screens, kind of amusing, as it was used in the opening credits of the TV show.

22happytravels (North Sydney, Australia) 06/20/2019

Have tried numerous hotels in Waikiki as we pass through, and keep coming back to the Ilikai, we stayed in an ocean view room on the 23rd floor, it was large, well appointed with a good kitchen, and sitting area,bathroom and balcony with stunning views, easy walking to the Ala Moana.centre, they do offer complimentary shuttle which we used and the driver was a font of information, giving details of where shops and supermarkets were located on his route. Staff are friendly, they offer complimentary beach chairs and towels, There is a convenience store in the lobby that has all the essentials including hot coffee and danishes for breakfast, and wifi was good. No complaints here we will be back