h3nrycho (Vancouver, Canada) 12/13/2018

I stayed at Ewa for five nights by myself, and I got a twin-bed room for the entire stay (yes, I requested king bed before my visit but the staff insisted I did not). By the way, this hotel made my stay pretty comfortable even though the price is quite high compared to the quality of the room. This hotel offers a great location (close to the bus stations, Waikiki Beach, and Diamond Head Crater). The staff were pleasant and helpful; the housekeeping was excellent!

Glorysira (Ordino, Andorra) 12/05/2018

We reserved a room at the Hotel for the 18 th September 2018. The room seemed satisfactory, so we were shocked after an outing to see several cockroaches of different sizes when we returned. The girl on reception was sympathetic, but said the hotel was full so we couldn't be moved. She ordered that the room be cleaned which consisted of a man with a disinfectant spray who asked us to vacate the room for about 30 minutes. shortly after we returned-the insects re-appeared-The whole saga was then repeated. We demanded that the man leave the spray with us. Our last day in Hawaii was ruined. We feel that the entire fee of $118.99 should have been cancelled.We did not feel cared for as a guest should be. You did acknowledge how unsatisfactory things were by waiving the amenities fee of $15.77. I remain shocked very disappointed and dissatisfied.

Greigk 11/28/2018

I stayed in what they call a moderate room. No desk, no balcony, noisy elevator shaft on one side of the room, thin adjoining door on the other. Room was fairly clean but no soap or shampoo on arrival plus the bath mat was filthy. The bed sheets had been changed though. Comfortable bed. Only 2 cockroaches in 5 nights. Upstairs patio was filthy and unorganized. Front desk staff was very attentive and helpful. It's a 2 star hotel so I was not disappointed.

jcs012 (San Francisco, California) 11/26/2018

Stayed over Thanksgiving holiday. Here are my comments: 1. Great location. Walking distance to the quiet side of Waikiki beach (2-3 minutes) and the main strip of dining and shopping along Kalakaua Avenue (10-15 minutes walk). Bus stop is nearby along Kuhio & Paoakalani (2 minutes). Trolley stop for tours in front of Aston Waikiki (2 minutes). ABC Store is nearby (2 minutes). Great restaurants nearby as well. 2. Excellent service. Staff was pleasant and friendly and went the extra mile to accommodate a special request. They made sure to keep rooms clean and fresh. 3. Reasonable rates. They claim to be a 2-star category hotel and rightly so. You’ll get one of the cheapest prices here. But I recommend not to expect much. 4. Needs a huge renovation. Everything about the hotel is dated and needs to be replaced. While everything was in working order, it is obvious that Father Time has taken its toll. They are aware of this and I was told that they are just waiting for their turn to be renovated as other hotels in the chain are listed ahead. 5. This hotel will really enable you to save. Apart from the great rates, there are kitchenettes where guests can prepare their own food. I found this useful for breakfast. I microwaved oatmeal daily and saved money on buying breakfast (please note that the hotel does not provide breakfast). A microwave, twin stove burner and sink are available as well as a refrigerator. Overall, while the amenities are poor due to age, the service made up for it. I would consider staying here again for my future trips. Tip: Manage expectations.

ChilenaRica (Brisbane, Australia) 11/18/2018

*WIFI non existent, even though they said they contacted supplier and was getting fixed, to no avail, read other comments and seems it just never gets fixed. Told to connect to the signal which showed the strongest. what a laugh.. *No hot water even after them "resetting the hot water system" *Room smelt really bad *Studio room with kitchette left a lot to be desired. looked terrible. Hotel really needs to be updated. *TV needs to be updated to a bigger one, way too small. *Room very small. *Air conditioner very loud. *location is ok *Lift very shaky, wouldn't open on my floor nearly freaked out so had to go back down to the lobby then try again.. Was very unsure about trying again. *House keeping very loud in the morning walking through the corridor, I guess my room being located near the lift didn't help much.

Jimjoyce2014 (Anchorage, Alaska) 11/10/2018

If you book a room here make sure you pack a hard hat, ear plugs and orange safety vest. This hotel is under a major renovation and is filled with construction materials. The front reservation entrance is boarded up and no guest parking available on site. Booked 8 months ago for a seven night stay at a set price and guaranteed a newly remodeled room. Instead we were given same room as last year for 2 nights only as demolition was scheduled. Our view included an empty koi pond, gaping hole with plumbing for unfinished jacuzzi, and orange backhoe and rubble. Received an email 5 days before our stay with no mention of the construction. No communication from management and biggest insult was paying a resort fee for this mess! Left after one night. Welcome to Paradise.

Vi B (CODETTE) 11/04/2018

We were 3 couples who checked in late and given 3 rooms that were worn and outdated+++ and lack of detailed cleanness. All 3 rooms lacked adequate kitchenette items. We should have asked for alternate rooms or facility but were concerned that we could be sent packing. The room did have comfortable beds, hot shower, and working air conditioner.

bfly51 (Auckland, New Zealand) 11/01/2018

This place is under construction! Booking .com stated construction would be finished by the time we would arrive,not so apparently January is the completion date,but by the look of things I would say months after that,so we get a newly renovated room it says kitchenette I’m sure kitchenette means different things in different countries but come on,this place had no kitchen sink,no glasses,no cutlery what so ever,no milk,no sugar,uncomfortable beds in my opinion,fitted sheets which did not fit!,something sharp in the carpet! Shower took 10 minutes to get hot,no exaggeration!,brand new paint on deck getting scraped by deck chairs,even after 40 years for a renovation it is done super budget,ok so the room did have a nice bathroom some small toiletries,small fridge,microwave,new carpet and wall coverings,pool was good among construction site! Staff were polite,location good very central in Waikiki,I recommend spend more stay else where :)

Angela h (Fort Worth, Texas) 10/29/2018

This hotel is in the perfect location! It's walking distance from several tourist attractions and 2 blocks from Waikiki beach. The staff is amazing and very accommodating.I will definitely stay here again.

Duley62 (Perth) 09/23/2018

Do not be fooled by the ads on the booking website. There are major renovations being done on the hotel at the moment which I understand would cause some disruption however this is not mentioned in the ads or in the confirmation email. We arrived at the main entrance only to find out you had to walk around the block to get in via the rear entrance, Wifi is only available in the reception area, no tea, coffee or milk in the room, had to go down stairs to get more towels as not enough in the room, no lift and to top it off cockroaches in the reception area. Luckily we were only there one night,

SMLWORLD 12/11/2018

From the time we arrived at Pagoda Hotel front desk to checking out was an overall good feeling. Special Thanks to Lynda who answered my call at the very beginning of making accommodations. Lynda provided a Welcoming atmosphere while we waited to be taken care of for our room. Anyone that stays at a hotel knows that all you want to do is get checked in and rest from that long day. Location of Hotel is within walking distance from shopping, eating, etc. Trust you see the value of staying at Pagoda Hotel.

Julie G (Newman, Australia) 11/29/2018

Stayed here for 2 nights on return from Las Vegas to Perth. Stayed here because the reviews were good and the prices was what we were looking to pay. Hotel was a bit old, on check in we were given a room that had ants but they quickly moved us to another room higher up which was not problems. Lovely lady that checked us in, nothing was an issue. The complex is great with a pool and restaurant with a pond that has heaps of fish. The complex had a laundromat which was a bonus. Great location to the shopping mall. Walmart and Ross's across the road, both great for shopping. Walmart had a great Haiwaiin BBQ eatery that was good price and food. Would recommend if you dont mind the older style hotel. Staff great.

retiredorange (Florida) 11/11/2018

You have to accept this hotel for what it is and what it is not. It is not by the beach. It is in a business and residential area. We stayed here as we had family business to attend in Honolulu. It was perfect for that. The rooms were clean, quiet, and the air conditioning was a loud window unit. There is a very small pool and the hotel is attached to the Pagoda Floating Restaurant (a local all you can eat place). The location is good and you can walk to local restaurants and shopping. It is not a tourist hotel, but most of the hotel guests that I saw appeared to be tourists! They charge a resort fee (for what I don't know) but they also have good parking for a very reasonable rate (for Honolulu). I would stay again, but only if I had local business to attend. If I were a tourist, I would stay near the beach.

Camper59257944063 11/04/2018

Good location, and great customer service. Thanks Carlos Acob and Kelly :) The AC was nice to have if I needed it. I really enjoyed the breakfast buffet next door. I'd stay here again. Bring a cash deposit to avoid holds on your credit card.

Domingo-Nicodemus (Majuro, Marshall Islands) 10/27/2018

I was there for 2-weeks work attachment, and even brought my family along so it was a work-cation. Let me tell you why Pagoda Hotel has been my only preference: it has the best location - Walmart, Sams Club, Ross, and Ala Moana Mall, which theres a shuttle every 30-35mins; Of course, there are eateries in close proximity so you really have all your shopping needs; and Not far from the Waikiki area if you want to try the beach. Just take the shuttle to Park Shore. I personally love that my daughter enjoys swimming in the pool, and is super fond of the Koi fish pond! So I can also add that it really is a family oriented hotel. Dont forget to try Pagoda's Dinner Buffet - it is to die for - all you can eat seafood, sushi, and assorted desserts! Let them know youre staying at the hotel and you get 10% discount. Great deal! From my experience, Pagoda Hotel has always been my go-to for short stays or transits. And over the years, I have maintained good communication and eventual longterm friendship with Mr Kelly Bokin, Customer Service Supervisor. I 200% recommend him for all your booking needs because he always, always, delivers with the Aloha spirit! Thank you again Pagoda Hotel for yet another great experience! Mahalo and Kommol tata!

madcity3189 12/13/2018

I was visiting maui for the first time an I booked this hotel for our last minute trip to maui. I needed a reasonably priced hotel with a clean and safe room. The room I got was updated and was descent enough to stay. I was scared after reading some of the other reviews but I enjoyed my stay here. This is not a high end hotel . I had to pay $125 per night as it was thanksgiving season. They charge you an additional fee for parking on daily basis. you can enjoy the beach view from the hotel.

LinKEH (Sitka, AK) 11/30/2018

The photos that are online are very deceiving. Rooms are musty and dusty. Tons of dead bugs and dust behind the bed in our first room. The second room smelled better but we were checking the sheets and found live bugs. We did not stay the night here.

NewYorkStories (New York) 11/20/2018

The room was cramped, the beds uncomfortable, and the bathroom dingy. It smelled of must everywhere, probably because the window leaked so bad during the night that the carpet was soaked through. Said window doesn't open (it is epoxied shut) so we had to leave the crummy air conditioner on. It rattled and clanked all through the night. The only plus is that it is super close to the airport in the event you arrive late or have to leave early.

Michele N 11/19/2018

Were in Maui for funeral, but felt like family at Maui Beach Hotel. Got there early, so they stored our bags while we went to get Guri Guri frozen treat. Quick and easy check in. Liz was very friendly and helpful. Got us 2 rooms next to each other. She offered Grandma complimentary juice ( grandma is diabetic) We all laughed when grandma asked if it was still free if she had more than 1 cup! Housekeeping, bell desk, restaurant staff all cheerful!. Thank you for making our short stay pleasant! Much Mahalo from the Nakagawa Ohana!

ChiangMai4Retire (Irvine, California) 11/17/2018

We’re staying 5 nights at this hotel. The shuttle picked us up at the airport was nice and easy. The driver, Kailee was very friendly and helpful. The check in with Nancy and LoryAnn was quick & easy. Hotel fees was $15/nite that included: shuttle Services, WiFi (unsecured but strong Wifi), daily newspaper, etc. At first, we thought that $15/nite was quite overcharged since we would use nothing else but WiFi. But later, we realized that the shuttle service was very worthy and helpful. We used shuttle to Bus station almost every day. The trips to grocery store and parks within 3 miles radius were free of charges. 👍 The location was good. It’s close to big mall: Queen Ka’Ahumanu and Restaurants. The Bus Station was in walking distance, but we used the convenient Shuttle dropped off and pick up service. Thanks to friendly drivers that we can remember names: Kailee, Ernesto and Rexie. Our special thanks to Rexie who was very thoughtful and always asked to make sure that we’re happy with the shuttle services. The front desk staff was very nice and friendly too. We can name some of them: Nancy, LoryAnn, Liz, Lei, Suzuko, Abraham... The cleaning staff was friendly and helpful too. We’re very pleased with everyone who made us feel we are at home, away from home. 🌺 We definitely recommend this hotel to our friends and family. We shall return! Mahalo 🌺

Astrid909 (Adelaide, Australia) 12/16/2018

We always stay here on our visits to Hawaii!! The luxury sunset view offers great accommodations overlooking the marina. Handy in suite kitchen is a bonus along with great amenities onsite. Make sure you visit Cinnamons restaurant for the best pancakes and guava mai tais. A Hui Hou or till we meet again. Mahalo!

gailykins123 (Sydney, Australia) 12/13/2018

Fantastic 2bedroom apartment great amenities fantastic view we could see performer on top of Hilton Hawaiian village and Lagoon view !very good little shops in lobby for everything you need plus yummy ice cream shop!would definatley stay again!

JamesNoah (Melbourne, Australia) 12/11/2018

We're happy with earlier check in. Noone offered to help with our luggages. The reception area has a nice feel with open space, restaurant, convenience store and other boutique shops. The hotel is well located in a quiet area with easy access to Ala Moana beach and Lagoon located next to Sheraton. We were disappointed with our room. We paid for an ocean view room and our room look straight into sheraton and it only has partial view of the ocean on the right corner. It didn't have a bath tub as advertised. We complained with reception staffs, but they didn't really help because we didn't book directly with the hotel. We were offered a 2BR upgrade, but the price difference was too high. The bus shuttle didn't come around often enough. It's a fair walk to the shopping mall and Waikiki beach. Hertz car rental on the lobby is good. Swimming pools were small, but good for family. The hotel is a bit run down. There's no air cond in the lift or the corridor.

Departure469417 12/11/2018

Great location. Close to Ala Moana beach, one of the best. Friday fireworks infront of hotel. Safe lagoon for kids.Trolley stops outside for Waikiki. Travel desk very helpful. Car hire across the street with good daily rates.

KiwiR0byn (Auckland, New Zealand) 12/10/2018

We chose a room with a view over marina and ocean so we could view the beautiful sunsets from our balcony. It was fabulous. Unobstructed views! We could look down to the restaurant and bar downstairs. The bar had a great cocktail list but the food was so-so. I recommend the hotel next door for the best Maitai ever! Drinks by the pool were lovely there. I would recommend venturing out to try other restaurants. Great kitchen and bathroom facilities in our unit, and comfy bed and lounge area. The pool was lovely and welcoming after all that shopping. Very reasonably priced compared to elsewhere. Nice and close to everything, next to Hilton Hotel for fireworks viewing on Friday nights and choice of restaurants. Catch the bus from across the road to Ala Moana Centre, and the Waikele Premium outlet shops, recommend Black Friday shopping here. We were picked up from the lobby for our trip to Pearl Harbour. No problem. I recommend this accommodation and will definitely choose again for our next holiday to Hawaii.