jorgeotavio (Rio de Janeiro, RJ) 03/07/2020

It is a hotel that you can find in a roadway in the middle of mainland. Absolutely overpriced, old furniture, old elevatpr, expansive parking, small TV, walls cracked, the bathroom is disgusting. Keep in your mind you probably paying more than 100USD here and not 40 bocks. If it costs 40 or 50 USD maybe it could be an option for someone. It is a rip off the 17USD named resort tax. Never but never more stay here again. Pay 50 USD and stay in a clean hotel but never here

prairiewind2015 03/04/2020

Always very happy to be at the Ewa. It's like home. I missed the nice picture that was hanging on the wall when I first walked into the lobby. Also, you used to have little paper glasses with the water for a quick refreshing drink.

onbalance (Northern California) 02/05/2020

For its location and price, the Ewa Hotel is a solid choice in the Waikiki area. Sure, the physical condition of the rooms and hallways are not the newest or cleanest. But we got a room for three people that included three single beds, a TV, a two-burner stove, fridge, and microwave at a reasonable rate. Breakfast is not included, but the in-room wi-fi is stable and relatively fast. If you need a parking space (extra charge), be sure to check-in as early as you can, because there's a limited number of spaces available. The biggest annoyances were the added fees that are not included in the advertised room rate. That practice is so common among hotels now that it's confusing and almost impossible to compare total price, which is, unfortunately, exactly what hotels want to do.

871cruzr 01/07/2020

Don't be deceived by the pictures posted online!!! Definitely on the contrary and were taken probably 30 years ago. It needs a complete renovation. Because of the scary condition of their one and only elevator, we used the stairs all the time. The only thing nice about this place is its location.

Z2025TEmichaelt (Honolulu, Hawaii) 12/23/2019

This place is horrible. Filthy. You just feel dirty staying here. Male front desk agent at night was very rude. No deadbolt on door. Toilet made noise all night. NO CLOSET OR HANGERS EVEN!!! No outside guests after 10pm. Very limited parking. Will never stay here again and suggest you don’t either.

randalltennis49 11/23/2020

Everything was good from the rooms to the service except the elevators were frustrating to use. The room cards are supposed to permit the use of the elevators, but they did not always work. The air conditioner was loud during the night when were sleeping. It would help patrons if the hotel could replace the existing ones with quieter air conditioners.

leialohakeliikoa (Waianae) 11/05/2020

The stay was fast and friendly service, rooms was clean due to Covid it was sanitary to my liking, the staff tried to make sure you feel at home. I was very happy they had a 24hr washing Facility and the price was not too highly too. Overall I enjoyed my stay.

Eleanor S (Hilo, Hawaii) 10/29/2020

I live in Hilo, and often come over to Honolulu, staying at our favorite hotel, Pagoda. This time was very disappointing! The restaurant was closed, the pool was closed, and no daily housekeeping for the guest rooms. And there was an old problems: “free” DVDs that has to be played in antique Play Stations — without any instructions! (I spent an extremely half hour trying to guess how to make the machine/tv work; in the end I gave up.) And yet the prices were not discounted because of the lower standards.

tevesg (Molokai, Hawaii) 09/20/2020

Good location close to everything. Can get noisy when full and also noise in the morning with garbage trucks and traffic. One of the more affordable places for locals outside of Waikiki. Restaurant was closed due to COVID but they have a good buffet.

Gudel38 09/03/2020

Staffs are unprofessional. The rooms infested with cockroaches. They're racist and ignorant. I was to be there for 7days but I had to leave in 2 because they threatened me. Unsafe environment! Don't recommend

Norm C (Penticton, Canada) 09/20/2020

We used Waikiki Beach Rentals to book a suite at the Ilikai to attend my nephews wedding in May 2020. Then COVID19 landed and even if we wanted to go to Hawaii, all flights from Canada to the US were grounded. When we contacted Waikiki Beach Rentals we were told there would be no refund of our $400 USD deposit ($700 Cdn), but we would receive a credit. The wedding date was pushed back twice, and with no end in sight for COVID19, they have decided on a Canadian wedding. We advised Waikiki Beach Rentals, and expressed our frustration given the world pandemic situation, and they advised us the owners have incurred many costs and fees for our reservation (we hadn't spent one minute in the suite) and were also told no refund, and we'd only receive a credit for 12 months from the original booking, therefore we'd have to use this credit by May 2021, which is most certain unlikely given the ongoing presence of COVID19. BEWARE ..... DO NOT use Waikiki Beach Rentals to book any accommodation in Hawaii. They are so unreasonable, and represent owners that are also unreasonable. All other venues associated with this trip offered partial or full refunds, except Waikiki Beach Rentals and the Ilikai condo owners. Stay Away!!!

shaunab90 09/19/2020

We stayed here for 8 days in October 2019 via a HomeAway (now VRBO) rental. The grounds were nice and lobby area was clean. We didn't have to check-in at the front desk, so we just went up to our room and used the lock pad provided. The view from our room on the 16th floor was nothing below stunning. We could see the ocean and lagoon. We also felt we had front row seats to the fireworks display put on by the Hilton Hawaiian. We didn't get a chance to use the facilities offered by the Ilikai, but we wouldn't mind staying here again in future.

HatesIlikai123 09/16/2020

Terrible experience so far. The hotel is super old and run down in parts from being built in the 60’s. There is an odd smell in the hallways, and a toxic chemical smell in the stairwells. You also have to deal with jerks and hot-heads like Rob for management. I suffer from PTSD and travel with my service dog for the last 10 years. I have all the proper paperwork, and I submitted it to the state of Hawaii and everything before my arrival. An old man complained about my dog, and I got a call from management (Rob), who yelled at me saying my service dog is not allowed in the building unless I am blind or he opens doors for me. This is quite the claim! We have literally seen 3 other dogs here, one of which being a 5 pound little fluffy white dog. It definitey doesn’t open doors! For him to decide which level of service he think qualifies is unethical, and against the law. Rob also told me he had his attorneys looking into the situation as if to scare me. Rob came pounding on my door and asked for my driver’s license to “put me in the system”. 15 minutes later the cops came to my room! One of the most bizarre, frustrating, angering situations I have been apart of in a hotel. We are paying $3200/month to be here! Do yourself a favor and find a different location where you don’t have to deal with nasty people like Rob

nicenurse (melbourne) 08/03/2020

We were booked to stay at Ilikai Hotel and luxury suites in early May but then coronavirus hit. Suddenly international travel was stopped and we could no longer travel from Australia to Hawaii. We were able to get refunds for our cruise, tours, and flights but sadly Ilikai Resort has repeatedly refused to refund our substantial full payment for 2 rooms, only offering a credit for future use, even though experts are saying that international travel won’t be likely until 2024. Of course my credits will have expired by then. Lesson learned - never pay up front for accommodation. You got me this time Ilikai, but you won’t get me again.

CurlySue800 (Vancouver Island, Canada) 07/14/2020

Stayed here in February, absolutely loved it! Our rooms were great, restaurants had good food, lots of shops to choose from and very close to all the benefits of Waikiki. The courtyards and gardens are gorgeous. Be careful with booking though, there are multiple management styles in the property. Some are regular hotel (what we did), there are private condos, apart-hotel and travel club levels. I can say the hotel side is wonderful!