Kaanapali

m4rcusAura 11/24/2021

Garden views everywhere. Who builds a property on the beach in a "v" shape so most of the rooms see trees instead of water. The rooms are 1980's chic, peeling paint on the ceilings, tired bathtubs with scratches, old calking and just not nice. New paint on the walls covers about 200 other coats of paint from over the years. 1980's rail lighting to match the old style tile counter tops. The elevators were scary to get into with nasty dirty doors with some type of white liquid everywhere. We paid $6,000 for 9 days. Won't fall for that again!!

Loreen H 11/18/2021

My room on the PH Floor was so beautiful with a great view. The facility is clean and well kept. The staff their is so accommodating and nice. The General Manager - Mark Mrantz is awesome. I loved my stay at Kaanapali Shores. It made my business trip successful and fun.

770esam 11/18/2021

A wonderful get-away right off the shores of Kaanapali beach. Hotel is clean, fresh look and great amenities. Coffee bar, movie kiosk, shops, spa, pools, garden retreats, amazing sunset views. Well manicured landscape and friendly staff that really makes you feel welcomed and to top it all off, the hotel has a wonderful on-site Clubhouse dinning and bar with amazing menu choices and fun flavorful drinks. My team and I had a late night dinner and the staff was still full of energy and the food came out fresh. I look forward to my next visit.

Hawaii2112 11/18/2021

This was an excellent place to stay while in Maui. Everything was well kept and the staff were extremely helpful and friendly. The only thing I would say is that the rooms are a bit outdated but were very clean!!

kathleen959 (Ogden, Utah) 11/16/2021

We rented a 2 bedroom 2 bath suite for 4 people. There were only 3 chairs on our deck. When asked for a 4th chair were told it's not possible to get another one. Not much of a beach area. Very hard pillows, After 4 days still have a stiff neck.

DEBDELVEC5678 11/22/2021

I am a long time visitor to Kaanapali and have been renting there every winter since 1993. Throughout this time, I have never had any serious problems until now. In March of 2021, I arranged to rent Unit 364 through the owners of this condo, for my January/ February 2022 trip. I secured this rental with a $2,000 deposit at that time. All of our flight arrangements were made as well. On November 10, 2020, I reached out to the owners to inquire about when they wished to have the balance owing paid, only to be told that they had double-booked and the condo was no longer available to us. After having my deposit for over 7 months, they did not have the decency to inform me of their decision to double-book. At this late date, it is next to impossible to find another accommodation, as Maui is extremely busy during the high season. The owners were extremely rude and simply said they had put a refund check in the mail ‘a while back’ ! To date, I have not received this check. I would highly recommend that you not consider dealing with these owners.

jillbudnik 11/19/2021

We loved staying at The Whaler. Spacious condominium. Convenient location. Service and cleanliness were great. It was important to us to have a kitchen in which to store and re-heat carryout food and to also be able to make toast in the morning. We hope to return to The Whaler very soon.

12345450 (Los Angeles, California) 11/15/2021

Amazing hotel, very clean, very friendly and accommodating staff! The hotel is a two minute walk from great restaurants and shops, and sits oceanfront on a beautiful white sand beach! We will definitely be back!

bubblegurl83 (Redding, California) 11/11/2021

Check in/out was a breeze, friendly staff, beautiful views and walking distance to whalers village for shopping and restaurants! Resort was clean, saw staff cleaning bbq’s and pool areas every morning. Will definitely stay here again! Mahalo!

Bonesman (Honolulu, Hawaii) 11/08/2021

A great resort that is well maintained. The staff is friendly and very helpful. Enjoyed our time at this beautiful place. Checking in and out was very simple. The pool and spa are well maintained. The rooms especially the ocean view are great. You can walk from your accommodation right to the beach.

stp234 (Walnut Creek, California) 11/19/2021

We absolutely love the Maui Kaanapali Villas resort, and particularly unit 180. The resort sits north of black rock, away from all the crowds on the main part of Kaanapali Beach, while still an easy walk on the beach path to Whaler’s Village and other resort restaurants. The beach here is outstanding – calm waters, nice sand, and great snorkeling just a short walk up the beach. The resort provides lounge chairs (for free!) on the lawn in front of the beach, has a nice pool and hot tub, a great bar, okay restaurant, and activity rentals all right there on site. This condo unit #180 is right on the lawn facing the ocean, and it’s wonderful to be able to walk right out of your condo to the lounge chairs and beach, or lounge on the lanai looking out at the water and sunsets. The bed is very comfortable, the linens and towels are especially soft, the décor throughout the condo is lovely, the LR has a huge TV that you can watch from the lanai as well, the bathroom and kitchen are modern and spacious, and the condo has every amenity you might need. The owners even provide beach chairs, umbrellas and other beach items you might need which we really appreciated. They are also very responsive to communicate with and very accommodating. This was our second stay in this unit and we will definitely be returning. The only down-side – it’s extremely hard to leave!

cindyhottinger 11/19/2021

Staff was friendly and attentive from check in until check out. The property is clean, well maintained and located within walking distance of many attractions. Shout out to the great staff members who went over and above.

V3301BUkarenp 11/04/2021

Our family had another wonderful stay at MKV. Our room was clean, spacious and it felt like our home away from home! Enjoyed relaxing down at the pool and the beautiful beach. We also love that Castaways is right there on the property, we had friendly service and there's plenty of choices on the menu that even the picky eaters in the family had food they'd eat! We also loved being able to grab a cup of coffee or tea for our morning stroll along the beachfront walk. A special thank you to Michael for capturing a few beautiful sunset family photos. It's the little gestures like that that stand out and make MKV our top place to stay while visiting Maui!

gbergby2021 11/02/2021

Easy check in, castaway cafe was good, beach was fantastic and the rooms were clean. The pool and hot tub were well maintained and the activity shack was good. Spent most of our trip sitting in a cabana or swimming in the ocean.

Lharr01 (Brentwood, California) 11/01/2021

This was our first time at this hotel. Not fancy but great for the price. and location great. You can walk to the beach, Whaler's village (if you like walking), Duke's. Restaurant on site is Castaway Cafe. Great food, nice view, and wonderful Bloody Mary. They are going through renovations but it did not bother us. Our room had been updated inside and was very nice and very comfortable. However it did have a few issues. I strongly suggest if you get assigned room 182, refuse it and ask for any other room in that same building. The building it was in is in the best location, but that room is the worst because of position in the building and no freezer in the refrigerator.

Maps304457 11/14/2021

lStayed here many times and always are very happy. There is no better ocean front property! Prefer bedroom units to studios but all have fantastic ocean front views. Pandemic created a few less than normal housekeeping duties but it was still very good.

ibabcbqb2021 11/08/2021

The following morning after arrival, there were large live cockroaches in the entryway. I stopped at the front desk to inform staff, she stated they just sprayed the day before and offered to send up housekeeping. I asked to move rooms and she was unsure if any rooms were available. She stated she would call back. After retuning to the room, my husband said he saw cockroaches in the utensil drawer the night before; he opened it & found two live bugs, one in a bag of food & one crawling on the counter as we cut fruit. I called back down and stated we continue to find more live ones. Karen reiterated they just sprayed. I explained that I wanted to move rooms; she stated she didn't think they had any rooms but would check with manager between 9-10am. I asked to move to a larger unit; she stated I could and pay the difference; I explained I would not due to an infested room. I stated I would accept a refund to look for an alternate hotel if they could not accommodate. Shortly after, staff called back with an available room but we would need to leave our room to clean before new guests arrived. Our new room had no issues, however; the next day, I realized that our new room was not a premium room that we originally purchased. I stopped and spoke to staff & she stated it was a premium room. I explained the outdated fridge and countertops included in the description were not premium. She continued to reiterate it was premium; I asked to see a room list verifying it was a premium room and she refused to provide it. After arguing with staff for the last two days, I walked away. I was completely disappointed in the customer service, I understand things happen but work with pest control and hotels in my occupation on a daily basis so I am very familiar. If there were known issues take responsibility for them; close the room, offer to up-grade to a larger unit at not cost, offer to re-treat the room. I was glad they moved our family as I would not have stayed but felt bad for the next customer that was placed in the unit without any regard to them. It would have been well received and respected if they would have have refunded my money. I still hope they consider doing that.

mrifool2021 10/31/2021

Truely the best view of any resort in kaanapali...from the room dolphins, turtles, rainbows and the milkway. Covid friendly resort. Located near shopping, restaurants and the beach couldnt be closer. The staff and management are the best...

Andy W (United States) 10/30/2021

Every room is directly on top of the ocean so you can hear the waves crash and have the most spectacular view of the sunsets. The rooms were a tad dated but the location alone made up for it. Also the staff were extremely friendly. We didn’t have any problems but anytime I asked for a recommendation for dinner or a place to hike they were more than happy to help!

Venture736319 10/27/2021

Stayed in room 1206. Hotel represented this room as a "premium one bedroom suite". Trust me, this room was not "premium". Old appliances (ice maker didn't work on arrival) and very dated décor and furniture. Amenities at this property are very limited (small pool and tennis court), you must go elsewhere for everything else, including beach chairs.

adisa230 11/22/2021

Honestly, the “resort” is the only negative critique I have of our entire Maui vacation. We were duped by the Aston at Papakea. First, this was our honeymoon so we didn’t wanna go cheap. We sprung for the upgrade to the “Ocean View Suite.” The picture on the site showed us looking right out at the ocean from our balcony. No, we got a pool-view room with a view of the ocean out in the distance. Yes, we could see the ocean, but our direct view from our balcony squarely faced the pool area, and we were only on the 2nd floor out of 5, this was no “ocean view.” I knew this was a price scam because there IS a quote for “pool view” but the loophole was that you can actually see the ocean, it’s just not in close view. Then there was the room itself. It was a suite kinda set up as a one bedroom apartment. It is DATED! The furniture was so sold and so uncomfortable like something out of the late 1970s, we didn’t even feel comfortable sitting on the clothed couch and chairs. It seriously needs an update, and you can tell they spring for some things because there was a brand new stackable washer/dryer in there. Shower is tiny and uncomfortable, toilet flush was weak, room was not attractive at all. All I can say is that it gave us a place to sleep, we spent most of our time out and about. Other than that, this “resort” is trash.

Resort779734 11/12/2021

I would not stay at this property again. We reserved a two bedroom, with minimum of 3 beds. We received a one bedroom with a loft and only two beds. This was not appropriate for our unrelated group of senior citizens. Staff was not friendly, to the point of rude. They said they would txt when room was ready, they did not They did not offer help, or luggage racks to get bags to the room. There is no swimming beach at this property. For sand beach entry to ocean you need to walk about two properties south.

RJWill (Yuba City, California) 10/25/2021

My husband and i have stayed here several times. We really love this hotel. They are very accommodating for me since I have an allergy to fragrances. We are already looking forward to coming back for another stay.

P2687EHlaurad (Watsonville, California) 09/21/2021

The resort was ok main bedroom had no air conditioner had to request a fan. The one bathroom is very outdated old furniture and a foul smell. You need to take out your own trash and clean up. Overall it has a pool and beach accessible and BBQ area.

mdigtravel (Redondo Beach, California) 09/15/2021

Although the property is well located and the oceanfront unit had a stellar view, the unit was not clean nor well maintained. The drapes were dirty, many fixtures were dusty, the dishwasher racks were rusted with sharp protruding pieces, the bathroom was not very clean, and the unit throughout had missing ounces of molding with rot. The unit was also advertised with a/c, but it was only in the living room the farthest from the bedroom, so it was difficult to get the bedroom properly cooled.