TripAdvisor Traveler Rating
Great location but poor practice for add on charges
Close to everything. Beautiful resort but rooms could use some updates. Great pool and lawn areas. Convenient parking. Reason for 2 stars is that I reserved a condo for 5 people. My reservation says 5 guests. I expect bedding for 5 guests as noted on the reservation. When we got there, there was a king bed and a pullout couch for 2. Enough for 4. When we called the front desk, we were told that it was up to us how we configured sleeping?? What country is this?? I thought this was the US? Had them bring a cot and they charged another $30 a night. Okay, I get it. Opportunity to rip off a guest for $300 for the use of a $50 Walmart cot.
Great location but not a great beach
My family went to Maui during the Christmas Holiday season and stayed at the Aston Kaanapali Shores. The overall experience was good, I don't have too many complaints. The location was great. Outside the resort, there are local farmers markets near, shopping, and places to eat. However, if you are looking to have a great Hawaiian "beach" outside your doorstep, this resort doesn't really have that. Here are my pros/cons about the resort. Pros: 1. Location, location, location. You can't ask for a better area to stay on the island of Maui. 2. Spacious Rooms- We stayed in a one bedroom suite, it was great, we had plenty of space for a family of 4. The rooms have a nice kitchen if you want to cook, and also a washer and dryer if you don't want to pack too many clothes. 3. Kid Friendly - The staff accommodated our request for a crib for our baby, and my little girl loved the pools and outside activities. 4. Movie Rental system- The resort gives you a card that allows you to go to machines that are like a "red box" but it doesn't cost you anything. The machine has a ton of movies to choose from and even has the newest releases. Each room comes with a playstation to play blu rays and dvds. 5. Onsite excursion expert to help book activities throughout the island. Cons 1. The beach, even when the tide is low it doesn't appear that you have much of a beach on site. 2. Not a huge deal to me, but the rooms did seem a little dated. 3. We requested an ocean view, which we got, but it wasn't quite what we hoped it would be. Make sure to be specific in your requests. Overall, the resort had much more positive than negative. If you want something super luxurious, this isn't probably your resort. However, it is a great place to stay and offers many amenities that will help you enjoy your vacation.
Needs updating, beds are terribly uncomfortable.
The rooms are in need of updating and cleaning. The main king bed in both rooms were terrible, not to mention the hide-a-beds. Pillows are also terrible. The restaurant and bar have poor service. We liked that the pools are not crowded and plenty of chairs for everyone.
WE HAD A GREAT ROOM!
Tricia H (Arroyo Grande, California)
Our room was a nice two bedroom unit, ground floor by the Ocean side pool. Quite spacious and well equipped. Appreciated that we had the washer and dryer! Had difficulty with the DVD system, but finally figured it out. We liked both pools and jacuzzi's- the children's pool( more shallow) was fun with the waterfall. We did not find the pools crowded, but the decks were. Lots of extra activities like the corn hole game on the lawn. Beautiful walkways. Very nice gift shops/store. There is also a nice shopping center across the street with a grocery store and a couple of good restaurants. Best to drive to nearby beaches for snorkeling as access to adjacent beach is difficult. Cons: -very small parking spaces and access to rooms from parking is difficult. You can park in front of your room, but have to walk a ways to reach sidewalk. -housekeeping is inadequate- they clean hit and miss, you have to ask for towels and you never know when they are going to come. - Why cannot the parking fee and Resort fee be included in the total paid? And on top of that there is a fee to use the gym? All the little extra fees are irritating.
Needs a Makeover
The units are in need of a renovation. Air conditioner is loud and can’t cool after the afternoon sun. The pool is small and the inadequate number of poolside chairs are rusty and missing straps. We are spending a lot more money than planned so that we can spend as little time at the resort as possible. Also, the beach in front of the resort is fully eroded away. The resort did not notify us of this issue ahead of booking or arrival. 4 days in our kids are very bored of the pool.