Do Not Book Through Costco
This Lahaina resort was lovely as the grounds were well kept and the pool was clean with many attractive areas for outdoor dinners, avail bbqs, evening strolls and the like. There is no restaurant and no beach but you can pull up your lounger on the spongy soft grass (if you are taking a break from sight-seeing!) and enjoy the *incredible* ocean view. There is much whale activity in February as it's mating season. This Aston at Papakea is next to the ever popular "food truck" extravaganza. It also connects to the picturesque Boardwalk, there is a grocery store, bar, fast food takeout, souvenir store in the mini mall and a Slappy Jacks within short walking distance. Spectacular beaches to the south and ones for snorkelling a short drive to the north (do your research on the safest times!) Minutes away from the amazing Honoapiilani Highway with a few fruit/banana bread stands if you need a break from the breathtaking views! PS do not irritate the locals on this HWY pull over if they're driving faster than you! The front desk staff at the resort is incredibly kind and towel service is swift (not free after 1 set with Costco.) I will warn you not to book through Costco because they bought 5 of these units and do not maintain them. Many units are privately owned (lucky them!) The carpeting was disgusting, the walls were dirty, you wrestle sliding doors, the sink had a horrendous garbage smell emanating from it and the rusty fridge needed replacing. A little goes a long way had Costco just invested a little of their annual 21 billion income. Why not make guests feel they're sleeping in clean quarters? We were taken to another unit that was less desirable than the first. Thankfully being in Hawaii we were not room-fixated but for the upgrade COST for an oceanfront room I would have expected much better. 1 clean service 1 towel service for 2 weeks. Like I say, I'm sure the Resort has better care with direct customer reservations but Costco fails *for what they charge you.* Don't waste your money on Costco. Book your own accommodations.
Dear Management Upon checking into the room we were told that they gave us a different room then requested. When we entered the room we found a dirty room with writing on the walls , air conditioner wasn’t working, broken fans , moldy shower floor, bedroom had no air and closet had dirty things inside. This room was in much need of cleaning and repairing. We could not stay in there due to these conditions. I contacted your office and told the person in there about these problems and they said they couldn’t do anything. I asked to speak to a manger and they said nobody was there. I told them I was checking out and they should refund my money due to not giving me a livable place to stay. They said they could not do that . I told them that I was checking out please refund my money. I then went to the front desk where they checked me out and refunded me their fee. They also never called me back or refunded my money.
The room we got was newly renovated and was very clean & beautiful. This resort had 10 BBQs and 2 swimming pools and never had trouble getting a lounge chair for my whole family to sit at ocean front view. Staff were always helpful and friendly and would stay at this resort again.
946cathiem (Calgary, Canada)
The grounds are beautiful. Parking is terrible. There are no assigned parking stalls for each unit. They sell extra parking. So you might be out of luck if you arrive late at night. Getting amenities ie. toilet paper to your unit may take awhile. All in all it was a nice holiday.
Papakea is awesome - booking thru Aston is not!
perenchi (Renton, Washington)
Papakea is lovely! Book a unit thru anyone EXCEPT Aston! When you book thru Aston, you have no choice in which unit you get to stay in, and it is (at this point in time, anyway) a big crap shoot! There are many, many beautiful units that have been remodeled, but at least a few that have not! IF you book thru the hotel, you may get a "dumpy" place or get lucky and get a fabulous one - and the price will be the same!! Until Aston fixes this policy - BEWARE!