KyleeSunshineCoast (Sunshine Coast, Australia) 07/30/2019

The Hotel was good and close to everything awesome little coffee shop in the lobby which we loved! But the staff in the hotel (There was one nice lady) were so grumpy especially the older man in the restaurant he was terrible, it was so unbelievably we nearly laughed, it’s ashame the staff bring down this place

Ben N 07/29/2019

Sometimes something is so bad that it makes it comically good, thats almost the case here and then you realise that you did actually pay money to stay here so its not that funny. On the positives - it is relatively cheap for the area, it is located close to the beach and the room did have a bed in it. Thats about when the good parts of the experience end - I cant speak for all the check in staff (so there might be some good ones), the one we had was just particularly surly (always a top trait for someone that works in hospitality), there is the $25 a day resort /amentie fee which is of course a joke as you have no option to pay it (just include it in the room price ffs) but this is a standard gouging across Hawaii so I wont blame this hotel specifically for that, however where it does get amazing is when you do look at the amenities - the gym aka "Exercise Area" which is a single broken wieder multi gym sitting outside the lobby, Im not sure if you could legally describe it as something safe to exercise on, Ive added a photo as I found it particularly amusing - note the fact that if you did roll the dice and actualy use that machine it is located almost in the lobby and next to the vending machines adding to the special ambiance they have created. The rooms have a bed, TV and bathroom in them, we were concerned the bathroom door was going to fall to pieces in our hands every time we touched it but it did manage to survive our stay (win!), the use of PS3s as inroom DVD players is an interesting one I guess you could look at that as a positive. The air conditioner definitely worked you had a choice of either OFF or MEAT LOCKER COLD, we chose to dance between the two settings throughout the evening to keep things interesting. A few reviews have mentioned the breakfast and they are reasonably spot on, the angry greeting by the woman cooking pancakes is a bit of a low light but then the pancakes themselves are somewhat of a highlight of the whole hotel experience so its a real roller coaster of emotions throughout breakfast. It is served in an Asian buffet restaurant complete with large fishtank and ornate oval tables which does make for an interesting touch. If you are looking for a cheap hotel close to the beach and can overlook getting any sort of pleasure out of the hotel you are staying at on holiday then this is a fabulous choice, if not perhaps spend a few more dollars and keep hunting around

Chale14197 (Menifee) 05/07/2019

We stayed here through VRBO and the Ali'i beach rentals. The property is a bit dated, but pretty nice overall. The staff, however, is what I'd call apathetic and unfriendly. They are often also unavailable. They have a hotel where they have regular guests, Airbnb, and VRBO all staying under one roof. They freely admit they treat their guests differently than the VRBO or Airbnb. Understand you only need staff for onsite issues like parking and use of facilities. Seems easy right? These guys sold our parking space while we were still parked in it! They couldn't tell my wife where the swap meet is? You live here, right? They refused us pool towels causing a trip all the way back to the 16th floor? Like we wouldn't bring them back. Worse than all of that, they are flat out rude. Their apathy is obvious and they are unapologetic about it saying we are here staying with their competitors? Just wow. If they had treated us equal they may have gotten good reviews. Heck, I may have considered them as an option next time I come here, but after this experience I never would. Ali'I beach rentals are thoughtful and listen to their guests. I'd use them again just never to stay here!

LTibbs3 (Auburn, Washington) 05/06/2019

We stayed at the Aqua Aloha Surf Waikiki on our recent vacation in Honolulu. It wasn’t a pleasant experience. During our first night our air conditioner put out a horrible moldy smell all night. We complained and were moved to another room. All the rooms are very cramped and old looking. The breakfast buffet provided isn’t very good. The person running the buffet each morning is grouchy with guests and rude. My wife complained to the hotel of the way she was treated by this person. She was told that it was t run “officially” by the hotel, but was contracted. No excuse! I wouldn’t recommend this hotel.

159charlottem (Reading, United Kingdom) 05/05/2019

The hotel was clean with free breakfast buffet every day. Good laundry facilities and we loved the hire towel system. Spa on site but pricey, mind you, so is everywhere in Waikiki. This hotel was in a fantastic location- which did mean we could hear a lot of traffic from our room. There was a car park in the basement (very tight considering everyone has enormous trucks here) which is expensive at $30 a day. Remember they chuck a resort fee at you too- $25 a day to include everything you could ever want... NOT (free water in lobby, a newspaper, tea and coffee in room- ours didn’t have any) The staff weren’t quite up to scratch. Seeing as I work in hospitality, I do always expect a nice welcome- ours was far from it. I detest when they take your credit card as a ‘bond’ and automatically charge it when you check out, despite making it clear that I actually wanted to use another card. This caused big and unnecessary issues for us!! They also don’t explain anything about resort fees or parking when you arrive. I did hear a colleague say to the woman who checked us in ‘Don’t be so down about it, you can always try again’ so she was clearly having a bad day- which turned into a bad week for the whole time we were there. I did feel bad for her, however ...her bad attitude shouldn’t have been put onto me & her customer service.

patoot69 (Sidney, Canada) 08/06/2019

We recently stayed at the Aqua Bamboo for 4 nights in suite 807. We loved the fact that there was a kitchen (eat in if you like) a beautiful pool and the location can't be beat. It is about 1 1/2 blocks from the beach, near Honolulu Zoo, the bus route and lots of great restaurants. The hotel also offers beach towels and chairs. I would definitely recommend this hotel.

Extraordinary827904 07/20/2019

We stayed for 8 days. The rooms were neat. Our first room was good size but opened up to the broncs neighbours. Moved up to high floor on opposite side of building which was smaller room but heaps better view and less racket. Rooms are quite when doors closed but the air conditioner was old and very noisy. Noisy with street traffic if doors open. Location was okay.

premkala16 (Medford, Oregon) 07/13/2019

We booked this hotel through an Air BnB because the pictures of the pool were so inviting and the location to Waikiki Beach. Unfortunately the pool was closed for refurbishing when we went but we did sneak a peek and it is a beautiful setting. The rooms and the hotel interior is very dated, like many of the hotels in Waikiki. The rooms, elevator and lobby are small. Many of the rooms look out onto the busy street or an alley with a brick wall. Ask for a pool view. Location is fantastic for quick and easy access to the bus ( right outside the door) or the beach ( a very easy 5 minute walk). You are about a block and 1/2 from the international market which is pricey but a nice place to walk around. There is a car rental agency within a 3 minute walk of the hotel but no parking on site. We realized that parking for rental cars is almost more than the daily rental. Often 20 to 30 dollars for over night. close Restaurants are mostly local Hawaiian plate or asian food. Burger King and McDonalds are a few minutes walk away for those who want a quick cheap meal. This hotel is for the budget minded who want a nice pool retreat when not at the beach.

C3495ZTmarias 07/09/2019

Priced well, great location. The parking filled up and we had to park next door. Not super inconvenient but a bit of a drag with luggage. Stayed for 4 nights and only had room cleaned once. They didnt give us fresh towels or replenish toiletries. Just made the bed and took out trash. No breakfast, the pool was under construction while I was there, not enough washers and dryers, also the washers and dryers are old and coin operated ones and I'm not sure how "clean" they really made my clothes. All in all it's a great spot for the price in the center of Waikiki/Honolulu. I was comfortable in my room and enjoyed my stay. Staff was very friendly and helpful. Keeping in mind this is by no means a 5 star hotel I would still recommend it as a place to stay if you want to be close to Waikiki beach. A few suggestions I have are updating the air conditioning to central air or something, the overall smell of the building was musty and they try off setting it with ALOT of what smells like off brand fabreez but that's just in the lobby area and elevators not I the actual rooms.

anul644 (Kangasala, Finland) 07/02/2019

Place is nice, but the staff never smiled. Few times I got smile from younger boy. The man who took care of the yard was very nice and polite. Even if you did not need any cleaning in your room, they make sure that you pay anyway the cleaning.

Samir L (Sydney, Australia) 08/13/2019

I stayed at this cozy hotel in the heart of Waikiki from 6 August to 13 August 2019 with my wife and two daughters. Upon our arrival we were greeted by Olivia who ensured our holiday began in good spirit. Being in great location everything is at footsteps. The free shuttle to and from Ala Mouna through out the day is an extra bonus. They have a nice little pool, concierge, breakfast area by the pool where the continental breakfast is served everyday. All the staff members including house keeping, reception specially Olivia and Rachel were really amazing. Wouldn't mind staying here again if I happen to visit Hawaii again in the future.

Lloyd G 08/08/2019

I stayed at the Aqua Oasis for 42 days while I looked for a house. Not only are the military friendly...they are friendly in general. For anyone moving to the island on TLA take advantage of this gem. The location is great, continental breakfast is free every am and parking is free. If you get a room with burners you still receive full per diem. I want to give a S/O to Maria, Olivia, Mike, Mark, Stephen, Josh, Yuta, Rachael and anyone else that I missed. You guys helped make my stay in Waikiki a memorable one. Room 801

hayleyep (Sydney, Australia) 08/05/2019

While there seem to be some other negative reviews on this place, I have to say having stayed there for a week, this place was excellent for a stay in Waikiki. Not only is it loacted in the perfect place for city transport, shopping, restaurants plus walking distance to the beach, the service here was outstanding! Maria (?), Rachel and front door man Mike were genuinely lovely, and helped us with any issues we had. They had free breakfast, a concierge service with Diana (who was fantastic) and the rooms were spacious and comfortable. The only one suggestion I would have is to provide a kettle instead of a drip coffee machine and tea for those Australians who like tea as an alternative to drip coffee. I would recommend and would stay here again on a trip to Waikiki. Thanks!

ErikandSandya (Colombo, Sri Lanka) 08/02/2019

Location is decent, 10 mins walk from Waikiki beach and in the midst of malls and food courts. Building is dated, but bathrooms etc. are renovated just enough to make it manageable. Cannot judge about the normal rooms. Can judge about the facilities downstairs, really dismal for this price. A stamp size pool surrounded by concrete walls hence hardly sunlight. And a 'continental' breakfast where even a motel would feel ashamed of: cereals, milk, bread/bagel, some fruits and juices. Nothing for the bread except butter and jelly (no meats/cheese etc), no yoghurt. Only served 7-9 AM, and apparently one of the reasons why they dare to charge a Resort Fee of USD 25/room/night on top of the room prices! However for us the price/value of the junior suite was good enough to book, and an on the spot free upgrade to a full suite of 700 square feet made it a lot better. All praise for the room and huge balcony, floor 11 is called the Penthouse floor for a reason. But might not have done even this had we known better about the pool and breakfast...

Maps583125 07/25/2019

My family and I stayed here for 10 days while moving. This was one of the only hotels in Waikiki that would allow our family of 5 to stay in one room. It was comfortable and clean. Having access to a full sized refrigerator was extremely helpful. It was centrally located and easily accessible. All staff we came in contact with were courteous, professional, and helpful. Olivia at the front desk was especially amazing. From talking with her over the phone while making the reservation to the day we checked out she made me feel at ease and answered every question I had. I would definitely stay here again, especially for an extended stay.

RomaVoyager (Roma) 08/19/2019

The hotel is in a very good location and the staff is helpful and friendly. The rooms need to be upgraded and the cleanliness should be better. If you want to enjoy the island fully and do not need to spend much time in the room it is good value for money.

Britta J (Superior, Wisconsin) 08/19/2019

This is a great location in Waikiki as you can get to the beach and all shopping amenities, coffee, international market and other amenities very quickly. The staff is very friendly and greeted me upon arrival and departure as I went in and out of the building. Comfortable beds and a balcony to enjoy morning coffee on made my trip!

quisanorheyann (Ewa Beach, Hawaii) 08/13/2019

I’m disappointed in this hotel. I’ve stayed at multiple aquas and this one is the most embarrassing hotel ever. I was given attitude and constant eye rolling from the front desk. The manager hid in her office and didn’t even explain the situation to me. I was irritated and frustrated since I just got off of work. Not worth it! I informed the hotel 3 days before my stay that I couldn’t get off work early. The pictures are misrepresenting. Some Outlets didn’t work. Oh and the curtain rod in the shower fell on my head. I would suggest you stay at another hotel rather than this one. THIS IS AN EMBARRASSMENT!

Carrie S 08/12/2019

I selected this hotel primarily because it fit my budget and was in my desired location - downtown, close to the beach. Overall, it was decent. Not fancy, but it served its purpose. The AC was a major letdown (didn't work at all), and there were some minor maintenance issues in our room (squeaky doors, wear & tear, stains, etc.). Also, there were no blackout curtains, and the walls were super thin, so it was pretty noisy. However, we didn't spend a lot of time in the room other than to sleep, so it was ok for what we needed. I liked that it was so central to all the shopping/restaurants, and that it was a short walk to the beach. Don't go expecting something super swanky, because that's not this hotel. If you just want a place to sleep, shower, etc., this is a decent option for the price. Bring a sleep mask to shut out the light (I ended up buying one on the second day we were there), and earplugs if you can't sleep through noise.

Pale1983 08/12/2019

Great Property. Reservations very helpful. We had a great time. The property was just perfect for what we needed. The whole trip didn't start off so great but it ended up being good after we got to stay in this property and close to everything.

AgnesB---NataliaB 08/17/2019

My daughter and I stay in a hotel 7 nights,the rooms was clean,the hotel staff tried very hard.Only inconvienience-early morning 7.30am constructions,the noise from the jard,I understand Waikiki geting new look,everything else perfect and worth the money.Best Regards from Vancouver,thank you Pacific Monarch,Agnes&Natalia

637nancyc 08/16/2019

This place is fantastic everything you need at a reasonable price and close to everything from buses, shops, restaurants and beach. The service and help from amazing staff at the desk is outstanding especially from Cherly and Keiko. They always greet you with a smile and go over and beyond to help in whatever you need. Definitely recommend

Charles S (Canberra, Australia) 08/10/2019

This hotel met our budget requirements when staying on Honolulu for 10 days. We spent most of our time touring around the sites of Hawaii and a basic clean room was all we needed. It is only a block or two back from the beach and walking around was a breeze. If you're coming in on a red-eye flight from Australia, pay for the extra night's accommodation, give them a call and let them know you'll be checking in mid morning when your flight lands. They had baggage check in but no real lounge area where you could spend a few hours waiting for check in time. There is parking on site at about $30USD per day. I would stay here again when visiting Honolulu. It is about a 15 min taxi ride from the airport and about $50USD in fare. You can walk to Alamo for rental cars in Honolulu easily if you wanted to get a car locally instead of jumping behind the wheel at the airport after a red-eye flight.

fiziorach 08/08/2019

Excellent value for money if you’re travelling with younger school age kids. Friendly, helpful staff. Awesome location, so central, we got away without hiring a car for our entire two week stay. The kitchen has a large refrigerator and oven and a good supply of cooking utensils. Very clean. We will definitely stay again next trip!!! Thank you for having us. PS there is currently a lot of road work outside the hotel. It didn’t bother us at all because we were out all day, but if you’re a complainer, stay elsewhere.

Suzanne G (lafayette, United States) 08/06/2019

This hotel is in a great location, easily walkable to Waikiki Beach. The condo was quite small for 4 people but fine for 2. It was well equipped with beautiful views and very little noise. We enjoyed the rooftop pool as well. The lobby is minimal but the staff was quite helpful.

Sharmila P (Wellington) 08/12/2019

Loved our stay in Hawaii. It was so central to big malls, beach, shops, eateries, cultural centre, activities. Hospitality comes to mind; like one big family. Fresh fruit available at reception, with water and hot drinks. We took a few trips in our short stay. The Chiefs Luau was spectacular. Buffet with island specialty in its true island style outdoors in the evening. This was held at Wet n Wild location. We were bused to this location; great way to see the rest of Oahu with commentaries all the way. On arrival, we received cocktail and got to try out making headbands from coconut frond, fresh coconut tasting and other activities.We were greeted with Hawaiian leis which we were able to take away as souvenirs. The performances followed the buffet. So amasing with all the different islands doing their traditional performances and relating their ancestral stories. The world champion fire dancers lining up the waterfall was truly spectacular. So memorable. We also took a sunset cruise. Another great evening with amasing buffet, cocktails and the amasing performances; truly hawaiian hula! Wow; unforgettable time in Hawaii......

toshijuki (Tokyo Prefecture, Japan) 07/26/2019

I stayed here 3 nights and liked front staffs and complimentary coffee. Moreover there is a famous restaurant IHOP next to Aqua Palms. I could go to Ala Moana Center on foot. Totally it’s a convenient hotel. If you can’t stay at Hilton Waikiki Beach, please choose here. You’ll get a comfortable stay:)

mechanic1987 (Anniston, Alabama) 07/18/2019

The property was very clean and the room was good size our had the Partial view of the ocean which was good for our first time to Hawaii. the shuttle service leaves alittle to be desired. we took and UBER and it was very reasonble compared to the Shuttle to Pearl Harbor. They charge per person for the shuttle. the free shutlle only goes to a few places. But the Hotel was great and the staff.

kaykaystar (Braintree, Massachusetts) 07/10/2019

We stayed a night after our cruise. Was cheaper compared to other places. The rooms were average. We found hair in our shower and a big stain on the floor near the bed. Smelled musty. The parking was reasonable. Not great but not horrible.

Getyamoneysworth 07/02/2019

Stayed here while vacationing on Oahu. Staff was super helpful and on site parking was a huge plus! Ryan at the front desk checked us in and was very informative and gave us great tips on the areas surrounding the hotel's location.

Glennjacirach 08/11/2019

Had the pleasure of staying at the Aqua Skyline Hotel during a recent conference in Waikiki. Great amenities such as the pool, jacuzzi, and store on the 6th floor. Such great facility staff! Highly recommend if you need a great place to stay!

zachary k 08/04/2019

Mahalo to the staff and management of Aqua Skyline at Island Colony. Took my family for the last weekend of summer. Upon check in, the front desk was very pleasant and helpful, providing us helpful tips and towel service for the use at the pool. We immediately got settled and headed to the pool. How relaxing in the hot tub and how much fun my girls had in the spacious sized pool. We swam till dark. More swimming in the morning and returned to a nice clean room with fresh towels and a tidy room. What a wonderful weekend. We look forward to our next staycation at the Aqua Skyline at Island Colony. Mahalo, Ohana Kaai

K-town74 07/30/2019

Located in the heart of Waikiki. Three minute walk to the International Market Place, ten minute walk to the beach, shopping and food galore, and a great place to stay. Friendly, knowledgeable staff that treat you like family. 5 Stars!!

famvacMontreal (Lachine, Canada) 07/26/2019

Nice 2 queen beds room. Good service. Nice pool, chairs and day beds. Provide beach towels and beach chairs. Near the canal. Close to bus, stores and restaurants. Can walk to go to Waikiki Beach or Honolulu Zoo

traceyw20152015 (Greater Melbourne, Australia) 07/14/2019

We rented a private condo here for 9 days through Kaina Hale Hawaii Realty in June &July 2019. We were very pleased with the location, only 1 block back from Kalakaua Ave. Very quiet and clean. Everything we needed was supplied in this condo. Plenty of room for a family of 4. A Mini-mart on the 6th floor was so handy for everyday purchases such as milk and water, along with bread, laundry detergent and alcohol. Kaina Hale Realty were very good to deal with, so quick and efficient with their communication. Highly recommend renting through them.

Wandererz808 (Honolulu, Hawaii) 07/25/2019

I checked in here as me and a friend were going out for a night of drinks and did the responsible thing and got a room to avoid a DUI. So we checked in and out the door in 5 minutes. This morning when we woke up I found BLOOD ON THE WALL and a chair has a dent on it!! Like someone had a party before I checked in. I better not be charged for this as I reported this things. I was told housekeeping will be up.. No housekeeping ever came. I felt disgusted looking at blood on the wall and no one coming I showered in case there are more blood in the area. With having the feeling that this isn’t important to them I checked out and reported to the gentleman in the front. His excuse was “maybe they were waiting for you to check out” so to tell me you rather wait for someone to have contact with blood that can contain viruses that can survive 1 week outside of the body. Didn’t have the feeling they cared enough with my complaint as I wasn’t yelling and remain calm and respectful. Side note. Hotel runs out of parking quickly so be aware and get parking early. Room was nice and good. Except the main complaint above. Hotel is a bit hidden but value was great. Great place for the price but customer service isn’t their strong ability.

Mitchhawaii (Kealakekua, Hawaii) 07/25/2019

This is one of the better budget hotels. It is also an older property but the amenities, especially for Kamaaina's makes It a great deal. The staff is extremely helpful and friendly, and you bet I'll be staying here again, versus Pagoda or Ambassador Hotel. I stayed her for 6 nights for work, so needed parking. The day I checked in, parking was sold out, so they recommended the zoo which is close by. My room had a comfortable bed, and room was clean. Shower was clean, and water hot. AC cool, no problems at all. My only complaint is one elevator, but it is an older hotel. Kamaaina use their website for specials because it is an Aston Hotel property. The person I interacted with the most is Justin at the front desk, who was very friendly and helpful. I read all of the reviews on another review site, and it's like people pay cheap and expect high class. In this hotels case, you get way more then you pay for.

danatsuchitori (Honolulu, Hawaii) 06/07/2019

This may not be a high-end resort like the Hyatt Regency Waikiki Beach, but their staff, especially hotel manager, Maryknoll, made sure my requests were followed through. Upon my arrival, I had no complications whatsoever like I had at Hyatt Regency Waikiki Beach. My room with a king bed was ready on a high floor at the end off the hall, just as I requested with hotel manager, Maryknoll, day before my arrival. Upon my checkout at 12noon, hotel manager, Maryknoll, sincerely apologized for no late checkouts, because of a group arrival, and extended her arm with her business card and said if you need anything else, please don’t hesitate to call me. Overall, this hotel may not be a high-end resort like Hyatt Regency Waikiki Beach, but their staff and manager just know how accommodate their guests needs without complications.

Nomadgirl1946 (Batehaven, Australia) 05/31/2019

Staying here beginning and end of May to break the trip between Australia and the US and Canada and return to Australia we found the motel handy to the shops and Waikiki Beach and surrounds. First stay found us in a clean and comfortable room with lanai. Staff friendly. However, lift was broken for 1 day which meant carrying our bags up 4 flights of stairs. Return visit we were placed in a very small room adjacent to lift - part of an adjoining suite I assume as there was a locked door in room and we could hear the voices and TV of next room. Felt very uncomfortable with little walking space and one partner had to get out of bed by climbing to the end of bed as it was against the wall. Tap on bathroom basin faulty and we worried we might be held accountable if it completely failed. Not acceptable. We requested another room and the staff obliged. Our biggest problem was the $15.00 per day service fee which includes US Today (overseas visitors have no topical interest in this paper), water in the foyer (why would you bother sitting in a small foyer to drink water), replenish coffee in room daily (this is normally a part of motel service and the coffee sachets only allow for 2 cups a day), shuttle to Ala Moana shops which one would only use once in a short stay of 3 days and local phone calls which most US motels provide as a part of room costing. This fee also allows for Internet access and in room safe which most motels provide free of charge anyway and additional inclusions (whatever that means). One has to pay this fee but in my opinion it is a form of "made up greed" for more money. An old motel but clean and tidy overall.

m0anikeala (Kihei, Hawaii) 05/07/2019

Location is great, but don't think your getting the best of the best. Front desk desperately needs a new desk, roof, furniture, clean windows, etc. As for the room, I didnt even want to stay here after witnessing nothing but stains, nasty vents, shower was moldy, and room smelt of mold. Stove looked outdated MAJORLY, and the room just smelt out. From what I was told from an employee, they weren't able to get an update on the resorts, cause their sister resort needed to get done BEFORE this one. In my opinion, this resort should have been the TOP one on my list to get replenished and fixed! BEWARE!!

shazza_lc (Salisbury, Australia) 08/16/2019

We stayed at the Ilikai for 10 nights and booked direct. We arrived early and dropped our bags off while we walked down to Ala Moana Shopping Centre. We got back around 1.00 pm and had access to our apartment. The apartment was spacious and had views of the marina. It was a great location and we used the complimentary shuttle a couple of times. Staff could have been friendlier. We went to Cinnamons for dinner and didn’t rate it. It was easy getting the shuttle to the outlets from the guy out the front of the hotel under the umbrella. Definitely would stay here again

USASUN (Zurich, Switzerland) 08/15/2019

We rented this Unit through Waikiki Beach Rental. Booking process was easy. Ilikai 1942 - Great location, really central, comfortable, clean and just like the pictures, the check-in was easy. Loved the view, beach access and the amenities of the Ilikai building. For 4 people the bathroom was a bit small, there were not enough towels and towel holder for drying. We had a perfect stay in this appartment. We would definitely stay here again!

Janine45 (Wellington) 08/12/2019

This is our third stay at the Illikai. We love everything about it. the location and its proximity to restaurants and Ala Moana Shopping Mall and the beach and the public lagoon, and the views from the balconies..The list could go on. It is a bit dated and an old establishment but many of the rooms are uodated and its clean. We will always choose this hotel/condominium establishment.

kruuza (Auckland, New Zealand) 08/11/2019

Our accommodation was cancelled last minute due to the new private home letting rules. We wanted a full kitchen and view This was a great find on the 25 floor nice big rooms bigger than most with a small kitchen and good views. It was quiet and clean Yes this on old hotel struggling but we no problem with any of the staff and the service was great It was also great to be away from the downtown Waikiki

GeorgeD622 (Maroochydore, Queensland, Australia) 08/09/2019

We had a family of 7 and trying to find hotels without hiring 2 rooms was impossible until I came across this gem. The hotel rooms are dated but sufficient and room 1543 was a double apartment with ocean views and so spacious, we couldnt have asked for more. It was clean, modernised and while the nothing special of the facilities, the pool was adequate, even though one of the pool attendants took her job too seriously, it was good. Close to everything except the hustle and bustle of waikiki tourist strip. We loved it being at the start of the tourist strip and felt very comfortable. Staff were mostly good and courteous. Room was great as we were self sufficient. Really no bad points other than it being a dated hotel but that did not worry us at all.

shazza_lc (Salisbury, Australia) 08/16/2019

We stayed at the Ilikai for 10 nights and booked direct. We arrived early and dropped our bags off while we walked down to Ala Moana Shopping Centre. We got back around 1.00 pm and had access to our apartment. The apartment was spacious and had views of the marina. It was a great location and we used the complimentary shuttle a couple of times. Staff could have been friendlier. We went to Cinnamons for dinner and didn’t rate it. It was easy getting the shuttle to the outlets from the guy out the front of the hotel under the umbrella. Definitely would stay here again

USASUN (Zurich, Switzerland) 08/15/2019

We rented this Unit through Waikiki Beach Rental. Booking process was easy. Ilikai 1942 - Great location, really central, comfortable, clean and just like the pictures, the check-in was easy. Loved the view, beach access and the amenities of the Ilikai building. For 4 people the bathroom was a bit small, there were not enough towels and towel holder for drying. We had a perfect stay in this appartment. We would definitely stay here again!

Janine45 (Wellington) 08/12/2019

This is our third stay at the Illikai. We love everything about it. the location and its proximity to restaurants and Ala Moana Shopping Mall and the beach and the public lagoon, and the views from the balconies..The list could go on. It is a bit dated and an old establishment but many of the rooms are uodated and its clean. We will always choose this hotel/condominium establishment.

kruuza (Auckland, New Zealand) 08/11/2019

Our accommodation was cancelled last minute due to the new private home letting rules. We wanted a full kitchen and view This was a great find on the 25 floor nice big rooms bigger than most with a small kitchen and good views. It was quiet and clean Yes this on old hotel struggling but we no problem with any of the staff and the service was great It was also great to be away from the downtown Waikiki

GeorgeD622 (Maroochydore, Queensland, Australia) 08/09/2019

We had a family of 7 and trying to find hotels without hiring 2 rooms was impossible until I came across this gem. The hotel rooms are dated but sufficient and room 1543 was a double apartment with ocean views and so spacious, we couldnt have asked for more. It was clean, modernised and while the nothing special of the facilities, the pool was adequate, even though one of the pool attendants took her job too seriously, it was good. Close to everything except the hustle and bustle of waikiki tourist strip. We loved it being at the start of the tourist strip and felt very comfortable. Staff were mostly good and courteous. Room was great as we were self sufficient. Really no bad points other than it being a dated hotel but that did not worry us at all.

Arawatbuwan (Los Angeles, California) 08/04/2019

Good location. Short walk to the beach. ABC store across the hotel. Free beach towels just use your towel card. Free cold water at the lobby. Plus is the fish hook cafe which is located right down at the hotel. Booked thru costco travels. Got $100 dining credit plus $10 each person credit from Luana which totalled $150 which we used for Fish Hook Cafe. Stayed in a studio with kitchenette. Basic things needed are there. You may cook simple foods if you want to. Features are old though, faucet in the kitchen is leaking, bathroom handle wobbly, but otherwise everything else worked good. We had one bed and one pull out bed. Would have been better if we had 2 double beds but they said they only have pull out beds. Room was cleaned daily which is really great, new towels everyday, clean room everyday. Kudos to the housekeeping staff who work hard everyday. There is a shuttle going to Ala Moana mall fr the hotel too. Walking distance to the beach, international market, marukame udon, abc stores. We had the street view but still a good view bec we were at the 10th floor. They said you can see the Hilton fireworks fr the pool area but do not watch fr there bec you will only see half of the fireworks, not a good place to see the fireworks if you want to enjoy it. Go somewhere else. Lobby people are friendly. This place is recommended as a good place to be while in Waikiki.

JDondunay 07/29/2019

Check in was quick and easy. Love coming back to my room clean and spotless from an exhausted day at work. The staff are extremely friendly and helpful especially Martha at the front desk, James the bell and valet Jesse, Chet and Jawaiian. They have that Aloha spirit you hear before coming to the islands. My days are coming to an end and I’m glad I chose to stay at the Luana.

Y5494OHheidik (Santa Clarita, California) 07/22/2019

If you want to be in Waikiki, but away from the central hustle & bustle, this is the hotel for you. The lobby and mezzanine have been recently renovated and they are starting on the floors with guest rooms now. There is a lovely wine and cheese reception on the mazzanine floor on certain evenings, free yoga classes, and free beach towels/chairs/boogie boards. The hotel is close to bus stops, is a short to moderate walk to shopping, restaurants and my favorite...the beach. They even have pet Betta fish that you can adopt for the day! The hotel gives you $10 vouchers to use at the Fish Hook Cafe on the 1st floor of the hotel, fantastic! There are comfortable cushioned rocking chairs and benches curbside for you to wait for your excursion shuttle pickup. All the hotel staff are very friendly and helpful. My only 2 complaints are 1) I was in a non-smoking room but the person in the room next door was smoking on their patio. This smoke was being drawn in through our room air conditioner at 2:30 a.m. I complained later that morning and was told that management would place a letter under the smoker's door. I don't know if they ever received it, because the next morning the guest was smoking in the patio again. When I mentioned this to the front desk, I was given an e-mail to correspond to. I submitted an e-mail including photos of the offending cigarette packs. Nobody ever responded to my e-mail or offered to move us to a different room. 2) Although we had a room refrigerator and coffee maker, it would have been nice to have a small, simple microwave.

kryst252 07/20/2019

I booked a studio with kitchenette for a multiple-month business trip. Easy reservation and check in process. The staff here makes it one of the better experiences I've had in an extended-stay situation. I had a rental car shared between my coworkers, and they never gave us a hard time for leaving a key at the front desk in case one of us wasn't in the hotel and needed the car for later. We used the valet for the first two days and then switched to the Hale Koa parking for the long term rates. The workers at the front desk even recommended it, which shows that they care more about folks having a great experience than charging for their valet. They're never too busy to listen to concerns or make recommendations. Most of my interactions have been with the afternoon staff. Martha and Alexis have been particularly excited to hear about what adventures I have planned for the few days off I get. When my trip got extended, the thought of going to a condo crossed my mind, but this workforce has been so great and accomodating, it wasn't worth the risk to have more space, but less service. They really have made this hotel feel like a home away from home. The studio kitchenette had an ocean view facing Diamond Head. You can also see the main road the hotel is on. On the weekends you can get a great view of all the catamarans. It doesn't have a direct view of Friday night fireworks, but I could see them from the stairs on the ocean side of the hotel just fine. July 4th was great! Didn't have to leave the hotel and fight the tourists. I had a two-stove burger and a mini-fridge that made it easy to store leftovers and small frozen desserts (think pint-sized ice cream carton). I asked for a queen sized bed and sofa pull-out. The mattress is definitely on the firmer side of a box spring, but I'm usually exhausted by the end of the day. Some of my coworkers have found them uncomfortable . I remedied any discomfort by bringing my own body pillow and standard pillow. I don't expect everyone to want to do this on their vacation, but since I was staying long-term, it was the easiest for me to just drive to walmart and spend a few dollars. Never had a problem with housekeeping. Even if I didn't want my room cleaned, I could always count on my Auntie to ask if I'd like fresh towels, coffee or tea when she'd spot me in the hallway, even at the end of her shift. Any cleaniless issues were solved within 12 hours. I chose a hotel rate without amenities, but can comment on what my coworkers who were paying for amenities had too. Without amenities, you're still able to get free beach towels that you can return when you're done at the front desk. There's also dvd rental and a PS3 in the room (I didn't use these as I brought my own gaming system with streaming services). Ice machine was on the first floor. The laundry room is on the first floor (coin-operated, but I think it has a drop-off service that I haven't used), along with a gym and pool. As most of the shorter-staying folks are also roomed on that floor, it can get a little crowded, so it's best to try and do laundry when most families are out of the hotel. With the amenities fee, my coworkers received a $10/day coupon for the Fish Hook Cafe, with I opted not to. The hours are from 7a-2p, but I could really only go on Sundays due to my schedule. The hotel also has a shuttle that goes to the other hotels in Aqua Aston chain and to the mall, which is great for those trying to grab food or shop without a vehicle. As mentioned before, if you're bringing a car, the Hale Koa parking garage is the closest public parking to the hotel. You get a better rate if you're a government / DOD employee. Access to the beach is great and walkable in about five minutes or less. The lagoon behind the Hilton and the part of Waikiki Beach are very tourist-friendly. If you're into military history, there's a lot of statues at Fort DeRussey park and also an Army Museum nearby. Since I've been here, the hotel has been promoting that our room key can be used for free admission to the Bishop Museum and discounts at other local attractions. There's also an Expedia agent on site for those who don't want to hassle with the vendors on the street selling excursions. I booked round trip transportation with my one-day adventure tour at Kualoa, and the pickup point was within a 10-minute walk from this hotel. The Waikiki Trolley, The Bus, Biki bikes, and Hui car shares are close by. Uber and UberEats have been great transportation and food delivery options. The Ala Moana mall is about a 20-30 minute walk depending on your pace. The area is very pedestrian friendly. The greatest hazard are tourists with biki bikes riding on the sidewalks and trying to weave in and out of walkers.

trixie1957 (Barrie, Canada) 07/18/2019

What a great trip. We had a kitchenette in our hotel room. We had the choice to make a meal or eat out. Waikiki is a gorgeous place to visit. Beautiful an extremely clean. Nice restaurants. Beaches we clean and well maintained. I give this a 5 stars.

joshkT3578PZ 08/11/2019

Good trip Started by picking up the rent a car. Next we went to costco to load up Weather was perfect, this was a rest and relaxing trip, we still worked out and ran along the beach Hotel Was great , with 8 bbq to do the fixings. Room had full kitchen with a stacked washer dryer Resort was close to town, with buses running hourly into town Safeway’s outlet mall, and food of choice was down town

loveseeingelmundo (Seattle, Washington) 08/10/2019

Minutes from the airport and across the street from a mall where you can find anything for much less price than touristic places. It is ok for the price, run-down definitely but clean, rooms are clean and have everything you need, the restaurant only good food is breakfast (overpriced tough for the food...) Staff is friendly but don't expect much, you can save $$ staying here, most tours will pick you from here and the location is actually quite convenient to visit from here any of the major places to see in Maui. Nice rooftop pool.

davidedwardscafc (Rochester, United Kingdom) 08/08/2019

Our agent booked this hotel and they will be informed to do their homework on our return. By the way the agent was 'Trailfinders" voted one of the best in the UK. (not impressed} The hotel was dated, grubby, and the room smelt musty. One night was too long. We then pay a $15 resort fee for what? It was apparently already included in the negotiated room rate. We would have left but arrival from airport was very late. There is no beach although the location is attractive. Do not stay here if you have any standards. It does Maui a disservice.

Jeannine B 08/07/2019

Very nice staff eager to make your stay memorable. The beachfront view from out room was spectacular. Nice shopping mall within walking distance. Sea turtles were right in the water swimming with you. If the ocean was rough the pool was just right.Can't wait to go back!

RN80850 08/02/2019

Reserved a standard room with 2 beds a couple of months ago through a third party website. When we arrived, front desk clerk said they only had rooms with 1 king bed available. That was a problem because there were 4 of us. It took awhile but she was eventually able to shuffle some rooms around and gave us a room with 2 beds.   We went to the room and opened the door only to be greeted by hot air and a musty smell. The room was dated and worn. The window AC unit was off so we turned it on and dropped our bags and left to enjoy the rest of the afternoon in Maui.   After enjoying a bit of Maui, we returned, showered, and got ready to rest for the next days activities. As we lay in bed, watching TV, my son jumps out of the bed and says he saw a bug. I told him to smash it. I was thinking I was just going to see a tiny cockaroach which ate common in Hawaii. But I saw a tiny bug and upon closer inspection, I discovered one of my worst nightmares. It was a BED BUG.   I yelled at everyone to get out of the bed and grab all the bags and get ready to leave. I took a few pictures and went to the lobby to complain. As I was walking downstairs my son found more bugs and texted more pictures.   I got to the front desk an alerted the front desk clerk and showed her the pictures. She didnt seem alarmed at all, but she went to get her supervisor. The supervisor apologized and offered another room but the hotel was sold out. He then offered me another room on another property in Kihei about 30 min away. I declined because I didnt want to drive that far. He kept looking and after about 15 min he was able to find us a room in the Hotel next door, Maui Seaside.   We left the hotel and in the parking lot we shook the crap out of our bags and clothes hoping none of those nasty BED BUGS followed us to the next room. We get to our room in the hotel next door (which was much more well maintained and cleane) and we tore apart the room to make sure there were no bugs there too. By the time we were done, it was midnight. Finally, we got to lay down only to not be able to sleep because of paranoia. I felt as if something was crawling on me all night.   We stayed a couple of more days only to have our vacation dampered by paranoia and inconvenience. We finally get home and drop all the bags and clothes in the garage and disinfect everything. Washed everything we could and dryed in High heat. Whatever we could not clean we threw away.   I contacted the third party website later for a refund. They in turn called the hotel. After waiting a few weeks, we get word from the third party website that the hotel declined our request for a refund.   So much for customer service. We will never return to the Maui Beach Hotel and I will tell all my friends and family not to go there either. If you are reading this, I would advise you the same and stay away from this hotel."

michaelmD744RU (Lihue) 08/14/2019

The Pagoda hotel, ball room, restaurant and "carp", is a part of our island history. For many locals, it represented a special night when staying there or attending a family or social event. Today, it still draws many neighbor islanders and travelers who are looking for a reasonable priced not "Waikiki" hotel without high material expectations. What wins you over is the staff who goes out of their way to greet, assist, make you feel appreciated and a part of their family. Debbie Arakaki is one of those special down to earth and positive people who always greets you with a smile and acts in your best interest. The Pagoda Hotel should be very proud to have Debbie on their team!

DanaLosAngeles (Los Angeles, California) 07/17/2019

Locals do favor this budget hotel as the prices are low and the location is central. The rooms and service leave much to be desired. Deferred maintenance can be seen in the rooms and bathroom, and the front desk service was perhaps the worst I have experienced in a long time, Friendly, but one person for many people resulted in an hour long wait for a key.

RJandjt 05/12/2019

We stayed three weeks and it was a real home away from home. The staff were very friendly and helpful. the whole experience made us feel very comfortable. Combined with great food and excellent service at the restaurant made for a perfect holiday.

Highadventurer (Singapore, Singapore) 05/09/2019

No complaints about staff and reception, helpful indeed. However the hotel rooms are in need retrofitting starting with carpets. Carpets are not suitable for asian pacific weather. Having tiles or faux timber is easier to maintain. If you are catering for tourists from temperate countries n need to have carpet then at least refurbish. next you have obsolete box aircon with thermostat which keep switching on and off when a certain temp is achieved. Well the periodic auto re start is a nuisance Next you have a basin in the room on the dresser table, and a basin in the washroom .. care to explain why? Above said , many positives such as the convenience store, free dvd rentals (no body has time to watch), lots of eateries nearby, short walk to Moana Loa(also in need of retrofitting as with airport!) If the major retrofittings were done, obviously we have to pay a much higher room rate

BarbarasSilva (Leesburg, Virginia) 05/08/2019

The local is very clean and I felt safe in the neighborhood, close to an Walmart and McDonalds. My room had a microwave and refrigerator, what was really helpful for a long trip (7 nights) but I'm not sure if this is available in all the rooms. Pool has a good size and it was pretty clean, just like the bathroons, the pool area in general was really enjoyable. I was just disappointed about not having breakfast included.

Kyoko3009 (Kumamoto, Japan) 08/20/2019

We were really enjoyed to stay surfjack. We requested 'pool view and upper floor room' and we stay room 944, it was very nice. Morning coffee at pool side was very good. We hope we will visit again in near future.

dianehY1920EY 08/19/2019

We really enjoyed the casual and friendly feeling for our "stay-cation". The hotel is very trendy, recently updated for a classy mid-century feel. Many local artists contributed to the decor. There were always people having fun in the pool during the day. Mostly young families with children. Eating breakfast in the pool-side restaurant was lovely and convenient. Filtered lemon water dispensers in the cabana were convenient to fill our hydro-flasks every day. The room was quiet. Valet parking very convenient. Evening entertainment by the pool. Overall a great value.

tiffanybriggs1025 (Wahiawa, Hawaii) 08/16/2019

The Surfjack is extremely cute and we'll maintained. It is clean and all the staff is friendly and go over and beyond for the guests. It is within walking distance to the beach, several restaurants and the zoo/aquarium. Couldn't recommend this hotel enough.

Gardenio_NZ (Whangarei, New Zealand) 08/12/2019

We stayed at Surfjack for 2 nights. We were lucky enough to have our room upgraded which was fantastic. The social area on the ground floor is excellent - the restaurant is excellent for brunch and dinner and the pool is great. The staff were friendly and the valet parking was quick and easy. Would absolutely stay there again.

Blair G (Boyd, Texas) 08/12/2019

I have stayed at the Surfjack multiple times. I enjoy the location being within walking distance of everything in Waikiki. I just take a Roberts Transport shuttle from HNL airport, and then walk around Waiiki, or take Uber to Honolulu if desired. It is more of a boutique hotel, and the rooms are always clean, and the staff has always been so polite and helpful. I judge hotels based on bed comfort, and the Surfjack has very comfortable beds.

Lorraine R 08/14/2019

Only stayed 1 night which ends up fairly expensive by the time you add park fees but well worthwhile. Rooms very small but nicely decorated. Had an absolutely wonderful dinner in the restaurant. They looked after our whims and fancies and we really enjoyed trying a bit of everything. We finished the night with a bottle of wine in the lounge by the open fire Would recommend to anyone who likes to do something a bit different

Wanda C (Brooklyn, New York) 08/14/2019

While visiting Volcano National Park, we stopped to grab lunch. Volcano house had amazing food and the view was stellar. This restaurant is located inside a cute little inn. We had a nice meal there. They also have a nice little gift shop.

gary c (Carolina, Puerto Rico) 08/05/2019

We stopped in an walked through the Volcano House. It’s a restaurant/inn right on the edge of the Kilauea Caldera!!! The place inside was super with lots of breakfast food being served. The views from the restaurant and outside were to die for!!!! Beautiful building built in a beautiful spot in the Park. It’s right off the Chain of Craters Road and very easy to get to. Once inside and even outside, you will never forget this place!!!!

Christina S (Greenville) 08/05/2019

We enjoyed staying at the rim of the volcano for a few days. The location is great with expansive views of the volcano. You can walk right out of the hotel onto several great trails and visit the park headquarters right accross the street. We would get coffe in the lobby each morning and sit and watch the steam coming off the volcano and making clouds. I do suggest paying more for one of the upgraded rooms and ask to not be right next to the reception area. We booked a basic room way ahead of time and it was very small and right next to the parking lot and the reception area. I requested to be moved and the receptionist said they would get back to me then when we were leaving said they had had a room available but were waiting for me to get back to them (?!). Also, young guy working at the gift shop was rude and unhelpful when we asked a question. Still, I would stay there again but in a better room.

andym281 (Sydney, Australia) 08/02/2019

Wow. What a waste of a great location. Dirty, threadbare and in serious need of a makeover. With big tv's "showing" some kind of text jukebox you could easily have teleported back to the 80's - although I'd hope it would have been smarter back then. The hole in the ground toilets in the park are cleaner than than the restrooms here - avoid!

949hardys (Sankt Margrethen, Sankt Gallen, Switzerland) 08/18/2019

The staff was very friendly and the room was clean. Good location - just a few minutes to the main spots at Waikiki beach. The pool was under renovation but the pool of the nearby sister hotel could be used.

470kristoffern 07/18/2019

We got a room last minute at this hotel after missing a connection. Upon arrival, we did have to use a secondary entry around the back due to renovations but, but the night porter made up for that quickly. We were offered a great room at a good rate. The bed was king size and very comfy. It had a good quiet air con and I slept like a clubbed baby seal. The next morning checkout was without fuzz and the bus to the airport is only minutes away by foot. Unfortunately we missed our flight as it was overbooked, but we returned to the hotel and we were greeted in a similar fashion. We even got our same room back! I’m an airline pilot so my hotel experience is great and varied, and I would 10/10 recommend this place for the budget conscious traveler with an affinity for proper rest!

Mandy T (Anglesea, Australia) 07/14/2019

This is a fantastic hotel. They are undergoing renovations at the moment, but most of the rooms are renovated and are beautiful. We were not affected by the renovation at all, and reception has been relocated, but it didn’t make any difference to our stay. Very good rates for a lovely hotel in the centre of Waikiki. Stay here for sure. Thanks to lovely Christianne (spelling?) who was wonderful and helpful during our stay.

Allywoodf 07/10/2019

Stayed here for 5 nights and the location was by far the best asset. Room was nicely decorated and the beds were very comfy! However the room was lacking minor luxury’s like a kettle and phone... as well as the shower was tiny and barely functional, took around 10 minutes for the water to heat up and even then the water pressure was very weak, got wetter outside from the humidity.. as well as the air conditioner caused the room to have a funny smell... the staff were lovely and more than happy to accommodate and assist us in anyway they could. This hotel was renovating during our stay so everything was a bit of a mess with construction everywhere, however it was very well managed, everything was still clean and there was no noise! Worthwhile staying for a cheaper alternative close to all the action.

nirmitha_AU (Melbourne, Australia) 06/30/2019

As per title. Communication seems to go through their ‘sister (parent?) hotel’ Aqua Sands (which is a short walk away). Pretty unprofessional. I was promised the deposit will be returned in 2 weeks. Since I live outside of the US, my means of chasing them to get this done is also limited. STAY AWAY. I would highly discourage going here. On top of all that, the hotel was a construction site while we were there.