OutdoorAdventures_70 (Christchurch, New Zealand) 03/08/2020

Dated basic hotel in need of a facelift. Expensive as well for a moderate room, everything is relatively close in Waikiki so location was ok. Staff were very helpful with all my requests. It was booked through a travel agent and was staying solo so I also had to pay a single supplement which made the price expensive considering the facilities. Breakfast was included i tried it one didn't bother the other three mornings you can read into that.

debbie5131 (Edmonton, Canada) 03/02/2020

We enjoyed our 3 night stay. The breakfast that was included was enjoyable. I actually enjoyed eating noodles for breakfast 🙂The pancakes were very good as well. Parking is expensive but we found free parking on the street by the canal . The hotel is close to the beach, the international market and many restaurants. Our room was clean and the bed was comfortable. We didn’t use the pool, it is very small.

MDTyKe (Island of Hawaii, Hawaii) 02/29/2020

Check in staff (and check-out) were very, very rude and unwelcoming. You'd expect when welcoming fellow Kama'aina there'd be a bit more Aloha, but nothing. They didn't want to be there. They also tried to tell me my rate wasn't Kama'aina and wouldn't remove the Resort Fee despite my confirmation stating it was. It really was a terrible first impression, and as they say, first impressions last. Also, their website states they offer Kama'aina a free upgrade if available - no mention of this either. Secondly, elevators were very slow - there are only 2, and one was broken. You need to plan a LOT of time; sometimes as much as 10 minutes, to get up and down. Carpet in the room was dirty. Rooms were NOT serviced (no towels replaced, no cleaning) as my stay was only 2 nights (3 days). When I inquired at reception I was told "... We only do that for stays over 3 nights". This was NOT clear anywhere, nor was I told this at check-in. If I was, I would have been OK, and would have realized I could have just asked for new towels.. but the lack of communication was poor. Also, CONSTRUCTION. Lots of drilling beginning at 7am. I was not informed of this during check-in either. Go back to your room at 4pm for a rest? Forget about it - DRILLING. Loud. In reality, I think they give Kama'aina the *worst* rooms. Admittedly, hotels in HNL are only for you to sleep in. They are cheap, good location, but that is it. I would rather spend more $ to get some Aloha. Will NOT recommend, or stay here again, sorry.

LVardy (Grand Falls Windsor, Canada) 02/20/2020

If you want to be in the busy city, then the location of this hotel is decent; near the beach, many restaurants and shops. There is a parking garage where you pay I think $30 USD per night, however it was full when we arrived so we had to find another parking garage, about a 5 minute walk from the hotel. The room was large and the bed was comfortable but everything else was sub par. The couch had large stains and the room looked old. There is also construction next to the hotel, which we could hear in the morning. The free breakfast buffet was just OK. They had toast, scrambled eggs, fruit, pancakes, noodles, some meat and coffee and warm water to drink. I would not stay here again.

PKMano 01/07/2020

Located within walking distance from the beach. This hotel provides breakfast and it is good. I booked through booking.com and got a small room. Rooms are clean. Hotel staff members are very good and cooperative.

danmC9038FA 05/21/2020

Olivia did an amazing job making sure my stay was pleasant. I highly recommend this location solely based on my opinion of Olivia and her proffesionalism. The location was close enough to the beach that the walk was pleasant

348allisonk (Winnipeg, Canada) 05/13/2020

This was a perfect hotel for us: quiet, located a nice walk from the beach, close to restaurants and shops, delicious breakfast included, good size room with balcony to enjoy the outside, extremely helpful staff. The hotel has a wonderful, relaxing feel. It's on the smaller size which was great as it made us feel very much at home. After our trip we realized that we had forgotten something at the hotel. Thanks to the guest supervisor, Olivia Fields, we were able to have the item shipped to us. She was very professional, patient and understanding of the situation. We would definitely recommend this hotel!

melindaa923 (Pearl City, Hawaii) 05/04/2020

My and my husband had an amazing staycation! The staff and ambiance were absolutely fantastic. The breakfast was a nice touch in the morning. Unfortunately because of the pandemic we were not allowed to use the pool or sauna but that's all the more reason to come back!

Mary H (WJ) 04/28/2020

The Aqua Oasis is an exceptional place to stay.... including the people ... those that work there are so friendly, kind, and always smiling.... This makes my 3rd time staying there and I'll be there again when I go back.... Really great location too.

chandlerformhals (Bakersfield, California) 04/12/2020

I unfortunately do not remember the name of the employees, but whoever was working as a bellhop on April 9th between the times of 4pm-6pm did an amazing job at helping me move my luggage up to my room and was very helpful with telling me about calling the front desk at anytime I needed help. Also the woman working the front desk the morning and afternoon of April 10th, 2020 was amazing and so kind. We had a very heart to heart conversation about what is happening right now with the Covid-19 and she made me feel at home, as if I was speaking with family. I unfortunately had to move back to California after living in Hawaii only a short time and this hotel helped me during this move back home. I appreciate all of the staff and thank you for being open during these times.

jmorgan146382 05/29/2020

The rooms need updating or at least the basic upkeep. Room had only 1 night stand with lamp and a stand up lamp on the other. Room had 2 refrigerators but no microwave. Some issues with electronical outlets and the toilet.

jahnicejulio93 (Honolulu, Hawaii) 05/05/2020

Cheap rates during this COVid-19.Could have improve with better guest service agents in helping me with what I needed in providing customer service.Ground floor was loud people slamming doors and dogs barking.

Kate0000016 04/23/2020

Overall the hotel was okay although it has some flaws. The walls are very thin we heard the people next to us all night and the cleanliness was very poor. Our room also didn’t have a microwave sadly..

mpbarone822 (Oahu, Hawaii) 04/11/2020

They knock even with th "Do Not Disturb" sign out and wad awakened multiple times. Once, I stated that I was in the shower and male housekeeper was still at door, so had to stop and open. Worn clothing found at base of bed headboard, and no one cleaned bathroom for 3 weeks. I did. Otherwise, great location, and rooms have balconies. Room price was lowered because of virus lockdown, but tiny parking was still 35+ nightly.

shogun200 03/30/2020

Fabulous place to stay and the price is very reasonable for being in the heart of Waikiki The rooms are super clean and the breeze that you get while on the balcony unreal The general manager Kathy is outstanding ! for making my stay a very memorial one and her staff is always smiling and very helpful . FYI this is very rare to see the general manager present and working along with the staff awesome job !! very impressed I will definitely be back and stay here thank you again ...

luckydcr (New York City, New York) 04/11/2020

lovely stylish hotel. have been coming here since 2012. The exercise room needs an update. Everything, other than that is fine. friendly staff and within walking distance to the shopping center, hilton hawaiian village and many restaurants. great stay.

Flora B 03/23/2020

The hotel is being remodelled, we got a good room, however the bathroom smelled like rotten eggs. The elevator was really slow, we took the stairs most of the time (10th floor). The hotel is at a very good location, near Waikiki and there are many restaurants and shops around. Staff is kind and helpful. We felt scammed with our bill because it didn't match the price stated in our booking... They charge you one extra night, but don't worry it's just 160 dollars! We were not told we had to pay to use the parking either. However, we did know we had to pay a daily ammenity fee, I still wonder what ammenities we paid for... I hope it wasn't for the use of the swimming pool which was really small and we didn't use. We had other options to stay at and if we had known all these aspects we wouldn't have chosen Aqua Palms.

Adrienne M (New York City, New York) 03/22/2020

I had a non-refundable booking with this hotel for April 2020 and unfortunately will not get to stay due to the quarantine. I just want to give them high praise for relaxing that policy to allow a cancellation with no penalty and no hassle. Considering the financial hit they are about to take, they could have adhered to their policy or simply provided a future travel credit. When I am able to visit, I will definitely book with them again. If they are this accommodating towards someone canceling, imagine how they must treat their guests.

DavidBerthaL L (Yass, Australia) 03/17/2020

Good place to stay in Waikiki and while it is a little removed from the hustle and bustle of the beach area, it has a good location on or near important bus routes, with nearby restaurants and minutes from all the action.

griffin2879 03/10/2020

The stay was nice, the elevators were very slow. Probably my only complaint, is amount of time wasted waiting for them every day. There are 3 elevators and would think they would be quicker. The staff was very helpful and friendly.

wbcofer (Oahu, Hawaii) 05/09/2020

We had a great visitation the Skyline Island Colony Resort! Jaime was so elequint and welcoming he makes you feel the real meaning of Aloha in Hawaii. He has been very useful during this quatrain time.

ponoedrado 05/06/2020

Some kine of compensation for the rust in the tub and the cleanness of the room that we was in which was 3110 and if you guys can double check the room to make sure that I am not lie about the rust in tub

Kona K (Kailua-Kona, Hawaii) 04/18/2020

We needed a place to stay during the pandemic so my husband could have surgery. Fortunately the Skyline was open. Thank you for being there. Everyone was pleasant and the room was what we needed for our stay.

eugenemt (Ba Ria, Vietnam) 03/27/2020

Have stayed here several times and find it a great combination location and reasonable price. Parking is available, too, which is a luxury in Waikiki. The hotel is within walking distance to the best beach area, the nicest restaurants, and other amenities. It is reasonably quiet with great laundry facilities, a gym, a sauna, and a very spacious swimming pool area. Also, many bbq units for private use.

dotty_588576 03/25/2020

Clean room and just a few blocks from the International Market and beach. Salt water pool and jacuzzi were really nice. My complaint is the loud pool noise. The pool closes at 10:00 p.m. and people were making a lot of noise until well after midnight. I called the front desk to complain and the manager said they would take care of it but that didn't happen. Also, 1 load of laundry at their facility cost $15.00!! You had to pay $5.00 for the laundry card and put a minimum of $10.00 on it. Biggest ripoff!

jorgeotavio (Rio de Janeiro, RJ) 03/07/2020

It is a hotel that you can find in a roadway in the middle of mainland. Absolutely overpriced, old furniture, old elevatpr, expansive parking, small TV, walls cracked, the bathroom is disgusting. Keep in your mind you probably paying more than 100USD here and not 40 bocks. If it costs 40 or 50 USD maybe it could be an option for someone. It is a rip off the 17USD named resort tax. Never but never more stay here again. Pay 50 USD and stay in a clean hotel but never here

prairiewind2015 03/04/2020

Always very happy to be at the Ewa. It's like home. I missed the nice picture that was hanging on the wall when I first walked into the lobby. Also, you used to have little paper glasses with the water for a quick refreshing drink.

onbalance (Northern California) 02/05/2020

For its location and price, the Ewa Hotel is a solid choice in the Waikiki area. Sure, the physical condition of the rooms and hallways are not the newest or cleanest. But we got a room for three people that included three single beds, a TV, a two-burner stove, fridge, and microwave at a reasonable rate. Breakfast is not included, but the in-room wi-fi is stable and relatively fast. If you need a parking space (extra charge), be sure to check-in as early as you can, because there's a limited number of spaces available. The biggest annoyances were the added fees that are not included in the advertised room rate. That practice is so common among hotels now that it's confusing and almost impossible to compare total price, which is, unfortunately, exactly what hotels want to do.

871cruzr 01/07/2020

Don't be deceived by the pictures posted online!!! Definitely on the contrary and were taken probably 30 years ago. It needs a complete renovation. Because of the scary condition of their one and only elevator, we used the stairs all the time. The only thing nice about this place is its location.

Z2025TEmichaelt (Honolulu, Hawaii) 12/23/2019

This place is horrible. Filthy. You just feel dirty staying here. Male front desk agent at night was very rude. No deadbolt on door. Toilet made noise all night. NO CLOSET OR HANGERS EVEN!!! No outside guests after 10pm. Very limited parking. Will never stay here again and suggest you don’t either.

sumerdeijz (Cozumel, Mexico) 04/26/2020

Ilikai Room 339 - Very clean, great views of marina , nightly calling of sailors on conch shell Great wifi Slept 4 adults ( put pull out mattress on floor for better sleep Condo is great location for all things.

Christina H (West Vancouver, Canada) 03/22/2020

Older, well maintained building. There are privately owner units which are less expensive but may or may not be up to hotel standards. We stayed in a hotel run unit overlooking the boat harbour. Our unit 2539 was an immaculately clean studio with a full kitchen and full size fridge with freezer. No dishwasher. It had reasonable square footage for two, there was a sofa bed and a good size balcony for two. All in all it was perfect and if you open the drapes wide had a wonderful view. I’d stay there again if I wanted to go to Honolulu again. Honolulu is crowded and noisy. Bed was awesome.

Worldforfree 03/20/2020

Fantastic Apartment with stunning views! Very well kitted out to make it feel like home away from home. If I could make one suggestion it would be to put in a bigger bed, with a more ornate bed cover and pillows.

643retiredguy (Mississauga, Ontario) 03/19/2020

While one of the older places in Honolulu the Ilikai is a great place to stay. The beach is a short walk from the patio and the rooms are fine. We had a higher room and it had a great view of the water.

kaminishj001 03/18/2020

City view was nice. Kitchen was clean and stocked with coffee. Overall ambience of room was great. Cinnamon restaurant was excellent choice for both breakfast and dinner. Hawaiian musicians, Kaawa Entertainment was excellent while we had our dinner. They sang our party a special song and made us feel very special. Valet service workers were accommodating and very welcoming. Reception desk was very helpful and had lots of aloha. Lobby area was always clean and clear for patrons to come and go comfortably. Loved the little shops around the hotel. We definitely will have another staycation in the future.

sumerdeijz (Cozumel, Mexico) 04/26/2020

Ilikai Room 339 - Very clean, great views of marina , nightly calling of sailors on conch shell Great wifi Slept 4 adults ( put pull out mattress on floor for better sleep Condo is great location for all things.

Christina H (West Vancouver, Canada) 03/22/2020

Older, well maintained building. There are privately owner units which are less expensive but may or may not be up to hotel standards. We stayed in a hotel run unit overlooking the boat harbour. Our unit 2539 was an immaculately clean studio with a full kitchen and full size fridge with freezer. No dishwasher. It had reasonable square footage for two, there was a sofa bed and a good size balcony for two. All in all it was perfect and if you open the drapes wide had a wonderful view. I’d stay there again if I wanted to go to Honolulu again. Honolulu is crowded and noisy. Bed was awesome.

Worldforfree 03/20/2020

Fantastic Apartment with stunning views! Very well kitted out to make it feel like home away from home. If I could make one suggestion it would be to put in a bigger bed, with a more ornate bed cover and pillows.

643retiredguy (Mississauga, Ontario) 03/19/2020

While one of the older places in Honolulu the Ilikai is a great place to stay. The beach is a short walk from the patio and the rooms are fine. We had a higher room and it had a great view of the water.

kaminishj001 03/18/2020

City view was nice. Kitchen was clean and stocked with coffee. Overall ambience of room was great. Cinnamon restaurant was excellent choice for both breakfast and dinner. Hawaiian musicians, Kaawa Entertainment was excellent while we had our dinner. They sang our party a special song and made us feel very special. Valet service workers were accommodating and very welcoming. Reception desk was very helpful and had lots of aloha. Lobby area was always clean and clear for patrons to come and go comfortably. Loved the little shops around the hotel. We definitely will have another staycation in the future.

GlobalBizStrategy (Honolulu, Hawaii) 05/22/2020

I had stayed here on a stop back through in August (staycation) between an Australia trip and San Diego to Canada. So, when it came time to share it with the man in my life, he too said he found it to have an authentic Hawaiian feel. He also liked the view of the park from our lanai. It was his first time on Oahu, and it made the right impression (thank you). We were glad to get this in right before the shutdowns began!

marybravard (Pasco, Washington) 03/25/2020

I revisited Hawaii after many years and found the island to be as friendly and welcoming as before. The staff treated me as a friend. All of my questions were answered. I received excellent tips on sights to see and treated royally.

Petlov3r514 (Vancouver, Canada) 03/22/2020

Luana used to be a decent hotel but the cracks turned to creators. Terrible crisis response from hotel upper management. Historically unexpected virus crisis, yes... but do not coldly strip away guest amenities without replacing it with kindness and aloha. This is not “sharing our concern.” Zero communication to guests. We calmly reported all matters to professional front desk staff and Aqua Aston reservations phone number yet no response or notice from on-site Luana manager. In time of need, hotels should step up hospitality not coldly rip it away from guests. Hand sanitizer (as mentioned by other review) not visible at lobby water station or anywhere near any elevators. One bottle behind front desk and 1 wet wipe can. Water stations missing from pool and lobby; at least put out free bottled water, the hotel is 90% vacant, it’s a crisis and guests are in need of supplies, support & resources. Cleaning staff drastically reduced, at least keep the cleaning staff onboard during a virus pandemic. No updates on the many local Waikiki closures or shelter-in-place declarations. Free shuttle hours 10:30am posted by management erroneously it’s still 8:30am. And no guest help from the hotel manager to get to supplies or food during this crisis. Free wine and cheese event can be substituted with room delivery to those that enjoy the hospitality. Just a nice Luana care package with practical emergency supplies would have been awesome. Basically if something goes down, you’re on your own folks. Glad to be home in the mainland, felt like a contestant on Survivor. Luana in the early 2000’s was top notch hospitality, I’ve stayed 3 times previous, but since new manager stepped in it hasn’t stepped up.

golfE1226EY 03/10/2020

We somewhat enjoyed our stay but is it so difficult to have hand sanitizer stations on every floor and near the elevator? There is a call for it during the coronavirus outbreak. Please don’t be clueless. It’s become the new standard for public places and businesses.

tgainer42 03/04/2020

All around great staff, the front desk folks are so helpful and peasant. The bellmen are great guys, friendly, fun and go out of their way to please. Have been returning to the Luana for years and the staff play a huge part in my decision to return.

sansanpeace (Honolulu, Hawaii) 04/08/2020

Everything very very good, except couldn't do work requires internet. Great staff, very friendly, patient, helpful front desk staff. Room is clean, bright, bathroom is clean, everything is stocked well and nicely. Except I needed to do urgent work, sending some video through internet, it was very very slow.

delvon2020 (Honolulu, Hawaii) 03/30/2020

Room was selected online although there wasn't an online tour that could of assured what the room looked like before reserving . The room smelled like corn chips and some funky tangy spoiled dip. Had to freshen it up with some febreze and Giovanni Versace cologne oh yes yes! The playstation was an nice upgrade it needs an new controller left an good movie in there hopefully someone will enjoy it. The room and the entire hotel is overdue for renovations all over as well as updated amenities. Almost slipped and fell out of the tub, there is no made in rough surface mat that is needed to assure guests won't injure themselves trying to clean them selves up. The was alot of dust and debree everywhere as well as broken or disabled hangers that can cause major health problems and insurable risks to guests and employees. The windows where needing cleaning and didn't provide an good outlook or view to the ocean or city area. The carpet smelled very musty and a few stains where in there and it seemed contagious as well as an few insects flying around mating on anything they wanted to mate on. The bed was comfy although the sheets and covers smelled like tobacco products felt like I was dumped into an astray next to an filthy trash can. The microwave worked although it was handicapped in remembering how many seconds to heat up my eatable items and it smelled like melting plastic so I threw away my hot food and was forced to buy an tuna sandwich from the convenience store right under my room. The convenience store looked okay from the outside although inside it smelled like there was an power outage, the floors need sweeping and mopping and products properly placed on the shelves instead of the floor that was kinda unsanitary to the fullest degree. Some of the products was out of date and warm when they should of been cold dripping wet. The elevator seemed okay although it was faulty and felt like an amusement park ride with out the seat belt. The roof needs pro sealing.!

sdchickie (USA) 03/26/2020

Stayed at the Pagoda hotel last night, this place should be ashamed charging $100 a night. It is more like a $50 a night hotel.The website pictures must have been taken with a Snapchat filter because the hotel looks kinda like the pictures, only worse. Hallway and rooms smell musty. Not sure what was going on with the smoke detector, but there was a washcloth over it. The bathroom door was so dirty on both sides. There isn't a chain lock on the front door, and I just didn't feel very safe here. The area isn't the best area either, but it is close to the Walmart. The only reason I gave it 2 stars is because they offer free movie rentals at the vending machine and have a PlayStation 3 in the room. They are also next door to a cool restaurant that has tons of Koi fish. The lady at the front desk gave us food for the fish. There is a mini fridge, microwave, and toaster in the room. We won't be coming back here.

makafrogfreddy (Kauai, Hawaii) 03/15/2020

From head to toe this property is terrific. Great Pagoda experience... "Reviews must be 200 characters (minimum)" are you all kidding"? If I used that many characters it would be in a derogatory review...

Wayne M (Pago Pago, American Samoa) 03/05/2020

My wife & I arrived for a week's stay but am now required to stay a month after a pending operation next week....my wife leaves today without me. Debbie cheerfully confirmed my room via phone and Carlos' beaming smile awaited us and check-in was a breeze. We had breakfast & was welcomed by Tori's & Esa's aloha & Anna's great coffee! We had a problem with our phone and Leilani (our new friend) cheerfully got it replaced. We invited friend's for the Seafood Buffet & we all thoroughly gorged and enjoyed the fantastic food....unbeatable deal and well worth it! Shopping is handy we strolled to Walmart a couple times to buy necessities but there is also a small fully-stocked shop in Pagoda's lobby for drinks, sandwiches, snacks, soap, etc.. I end here after a week and will review the rest of my stay after my operation next week.