LVardy (Grand Falls Windsor, Canada) 02/20/2020

If you want to be in the busy city, then the location of this hotel is decent; near the beach, many restaurants and shops. There is a parking garage where you pay I think $30 USD per night, however it was full when we arrived so we had to find another parking garage, about a 5 minute walk from the hotel. The room was large and the bed was comfortable but everything else was sub par. The couch had large stains and the room looked old. There is also construction next to the hotel, which we could hear in the morning. The free breakfast buffet was just OK. They had toast, scrambled eggs, fruit, pancakes, noodles, some meat and coffee and warm water to drink. I would not stay here again.

PKMano 01/07/2020

Located within walking distance from the beach. This hotel provides breakfast and it is good. I booked through booking.com and got a small room. Rooms are clean. Hotel staff members are very good and cooperative.

nicoledominiquec (Luzon, Philippines) 01/07/2020

Everything was perfect except for the free buffet breakfast. Its the same everyday. The juice tasted like water. But everything else was good. The room was nice and near the beach and markets. The room was spacious and the people are very nice.

soloflier (Melbourne, Australia) 01/02/2020

Great location, within walking distances of Waikiki Strip, International Market, Hawaiian Royal Centre, central to Honolulu CBD/Waikiki. We got great service from staff at reception and maintenance, whenever needed e.g. I couldn't work out how to work my room card. We also used the car parking facility, you will have a car space allotted. The room was very basic, the photos don't show how dated the rooms are. But we were happy with them because they were spotlessly clean and were serviced every day. We had the best night's sleeps on their beds and pillows each night, air conditioning wasn't noisy for me. And there is a room next to the bathroom for make up etc. It was the best value for money at Christmas time in Waikiki. Would definitely stay here again. If you come here expecting 4 star or to look exactly as the pictures suggest e.g. brand spanking new, this isn't likely to meet your expectations if you are after fancy hotel. But if you're after value for money in Waikiki, a clean room to stay and a budget to stick to, and a laidback chill atmosphere that feels like you are at the beach, this is a great choice. We regretted that we weren't able to stay in this hotel for our entire stay in Honolulu. The one we went to after we left Aqua (Pacific Marina Inn) made us wish we had been able to stay at Aqua.

loktay (Playa del Carmen, Mexico) 01/01/2020

We booked a last minute trip to Oahu over Xmas week and then realized that everything was full and expensive. We were able to get a room at Aqua Aloha Surf. It is a good hotel- they have a hearty breakfast with Asian lunch food as well as good pancakes (we got tired of it after a few days). It is a great location and the service was mostly very good. They have laundry facilities in the basement, cold water in the lobby, and free movie rentals. The deluxe room was big enough for a family of four if you don’t mind a double size bed. We got the deluxe room that has a double, twin, and sofa bed. We didn’t try pulling out the sofa but it worked as a single bed. One issue was the noise outside of the hotel. For the first couple of nights we left the glass door open (prefer no a/c) but it was terribly noisy with a bar across the street as well as construction. For the rest of the time we slept with the glass door closed, and a/c on and the noise was no longer an issue. There is a nice place to walk on a canal right next to the hotel, and plenty of rental bikes nearby. Excellent, cheap food everywhere. Overall, a great stay! Room has a microwave and mini fridge.

101brittaj 02/21/2020

We booked three nights at this hotel and arrived to find a room with a bed so old that it was actually concave. The room itself is quite small with what appear to be very old and dingy decorations. I knew the bed was going to be bad, but was even more surprised to find that the walls were so thin you could hear the elevator every time it dinged on the floor as well as any time someone was speaking in the hallway or closing their door. The construction two blocks away began very early in the morning and continued until late at night adding more noise to an already impossible to sleep situation. The cherry on top were the drapes that were entirely too thin to block out the sunrise. We got about 2 hours of poor sleep and checked out in the morning. However, the hotel refused to refund us for the two nights we didn't even stay on the property. Worst hotel experience I have had in twenty years.

J5754WScharliec 02/21/2020

For the price this place was great. Wonderful staff, beautiful pool area and a great location. Short walk to everything. I found this hotel on-line and it turned out to be much more than I expected. I will be back for sure.

JjaJjaSebastopol_CA (Sebastopol, CA) 02/17/2020

Booked this hotel 7 months in advance rooms facing courtyard. While the courtyard is lovely and features teak furniture and red cushions, the hot tub was hugely dissapointing as was rarely hot. The staff was unable to figure out how to turn it on. Out of seven days only two days was actually hot. bar does not serve alcohol, friendly staff there though and small menu tasty. The hotel is regrettably much more ghetto than I had expected in reading reviews. I thought would be a little tarnished but not prepared for the trashed hallways and elevator. HUGE disparity in rooms, so beware. renovations not nearly done. 7 th floors up are renovated. learned the hard way that you do not want courtyard views, massive construction going on around hotel and on upper floor, courtyard side you will be exposed to loud earthmovers, not a Hawaiin view. Also we were inconvenienced by having water turned off one day, and workers coming in rooms. No coffee cups to use the coffee machine, no cream etc. the thursday reception was a joke, not poolside and the lei making was limited to two persons allowed to do at a time. VEry disappointing and NOT festive.Also the lower floor courtyard sanctuary view rooms are not refurbished and in bad repair. opt for mountain view room if possible. Disappointed in the luxury suite on 9th floor, There is orange construction webbing and green rope holding tiki hut together, trash dump site at back entrance. Embarrased that this is where I brought my family for vacay.

Brian8 (Winnipeg) 02/13/2020

Gets better every year beautiful upgrades around the Pool area and new restaurant with really good food.Staff is very friendly and helpful.I want to thank all the staff and manager Kimari for the wonderful time we had there.Also its about a three minute walk to the beach.Until next year we will be back.

simonmT639RF (Apollo Bay, Australia) 12/28/2019

Stayed 4 nights at Aqua Bamboo in Studio 508. Checked in on Christmas night. Thank you Lisa . Studio is very well equipped, clean, functional and comfortable but a little dated. Ate 2 breakfasts and one dinner at Ok Tiki Terrace. Excellent food and service from Mike, Chef Eddie, Sam, Amber and the team.

RM2012 (South Dakota) 02/20/2020

Hotel is conveniently located near Waikiki Beach. Not the Ritz but budget friendly hotel in the heart of Waikiki. Hotel is clean and the staff is friendly and helpful. Rooms are clean and roomy. We would stay here again.

TRIPcj (Portland, Oregon) 02/14/2020

The hotel was great for what my wife and I needed. It’s on a busy street, but sits in the back. It’s hard to explain, but in a good way. We arrived on 2/08/2020 to a warm welcome from the receptionist. The check in area is open air, really nice with a pool and cool pond area. Everything was super clean. We were in a king size suite room 701. The room was huge. It came with a full kitchen and silverware. We never used it, but the option was nice. The AC worked, tv worked, bed was comfortable, but the pillows were really hard. The only downside to the room was the outdoor noise at night. I was able to sleep through it for the most part, but I did wake up each night to some loud screaming. Our last night (2/12) someone was screaming at the top of their lungs around 1:30am for about 20min. I know these issues are not on the hotel, but if you’re a light sleeper, bring earplugs.

Craig L (leeds, United Kingdom) 02/14/2020

The hotel is very tired and needs to be refurbished, however you are in Hawaii, so if on a budget the positives are, location, good shower, clean, good bed, good air con and a free continental breakfast (bagels, toast, fruit, cereal, coffee and juices) there is fresh water available all day, the pool area is tiny and is shaded by the buildings later in the day but obviously the beach is the attraction in Hawaii.

871marians (Coral Springs, Florida) 01/28/2020

We stayed here overnight only....from the airport on the start of our vacation. It was great. Check in and check out was very easy with friendly staff. Room was very nice and clean. Did not use the shower because we were only there for probably 12 hours. Breakfast was great as well. So glad it was included. Previous reviews stated that it was limited options. But I found it plentiful ( from coffee, assorted juices, cereals, bagels, toast, fruit, pastries). Definitely recommend this hotel. Loved the Hawaiian Tropic toiletries as well!

IronWillreal (Round Rock, Texas) 01/26/2020

This is probably the most reasonable hotel accommodations that offers fantastic location, convenience, comfort and an amazing customer staff. The CON: PARKING Price is insane but is almost normal in the surrounding community walking distance to Waikiki beach and all the amenities. You might want to figure out another place to overnight park and not to pay for hotel's parking. Also, I am against the resort fees that hotels charge especially when I will not use any of the amenities. It is a sneaky way to hide the room cost and make the room cost look like great value. It is still reasonable value in comparison.

rfire2020 (Oakton, Virginia) 02/25/2020

Cost conscious travelers stay here. It's been spruced up since 2019 but not luxurious. Clean modest rooms. Convenient location for Waikiki beach, shopping, restaurants, etc., but that means some noise, even early in the day.

kathykuhnau (Port Orchard, Washington) 02/19/2020

Only thing good about this hotel was the location. Website photos very deceiving. Very old hotel, paint and tile peeling. Musty moldy smell from the AC combined with the the street noise 8 floors up made sleeping difficult. And with only 1 working elevator we spent a lot of time waiting for the elevator.

josephm353 02/19/2020

The hotel is stuck in the 1980s and could really use the help of an interior designer. The king size bed is not that big. The kitchen appliances, doors and other features of the hotel are outdated. The location of the hotel is excellent. Some of the best restaurants in Waikiki are practically located across the street. Unless you absolutely have to, do not rent a car. The price of a rental car, parking at the hotel, and parking other locations far exceeds to cost of taking a taxi or calling an uber. There is a bus stop less than a block away along with a bike rental stand. The beach is also a short walk away.

Perri1157 02/19/2020

The hotel is in a great location, close to trolley car stop, restaurants and convenience stores. The staff are very friendly. The rooms are desperately in need of an upgrade. The kitchen equipment need to be replaced. Staff are friendly and helpful.

missjackyo (Los Angeles, California) 02/19/2020

I visited with my grandmother. She had stayed previously in this hotel. this visit we had a room with 2 fridge, but no microwave. there were only 2 lamps in the room so there wasnt enough light at nighttime. There was no second curtain so the sun was beaming in the room very early in the morning. the bathrooms should be updated as there were moldy areas throughout. the carpeting needs to be replaced ASAP. the beds were great, we were exhausted with the tours and shopping so we slept comfortably.

happyman0969 (West Valley City, Utah) 02/19/2020

Upon checking into the aqua palms Waikiki we were told the elevator was being used for construction for upgrades and it would be back in use within 20 minutes of our check-in we were there for three nights the elevators it was actually faster to take the stairs up and down before the elevator even got there they never put the third elevator back into service the refrigerator wasn't working properly the carpet and they was cockroaches TV was hung on the wall crooked and there resolution to our complaints was just too give us discounts on are parts of our stay at one point we called down to ask for another roll of toilet paper and after about 45 minutes I actually went down and asked them why they never brought up the toilet paper they didn't have any kind of response or was unable answer my question probably will never stay at this location againas well as they have a free DVD machine in their lobby and their solution to a Blu-ray or DVD player is a PlayStation game sitting on the counter that did not work properly the movies kept stopping if I can get them to work PlayStation games are not intended to be a Blu-ray or DVD players on a continuous basis like that especially in some kind of resort or resort hotel all in all it was not a good experience and for the price that we paid was not a very good value. Respectfully,

yaselw (North Las Vegas, Nevada) 02/18/2020

It’s hard to say that this hotel were not what my family and myself were expecting . I don’t like to write negative reviews when things were not that bad but at the same time I have to bring this to management attention . I stayed here for 5 nights and everyday my room was cleaned , but the day before leaving I left a note to the guest room attendant with tip asking her ( please ) to have all my linen changed cause it was stained with coffee that accidentally I spilled on my bed . At night after taking a shower I went to bed and noticed that my sheets were not changed ! I’m disappointed because I was expecting to find fresh and clean Cheets that’s what I’m paying for !! I understand that begin a maid is not an easy job but they need to be on guest shoes all the time knowing that we pay a high rate per night plus resort fee Dayli . Elevators always late ! Waiting more than 5 minutes all the time . Would I recommend this place ? I don’t know to be honest.

AlexWitt88 (San Leandro, California) 02/18/2020

Overall, not a bad place to stay when on business. The staff was friendly and very welcoming. The location is great and the rates are very inexpensive, especially for Hawaii. The rooms were clean, although they were a bit outdated. Also, if you have a room facing Ala Moana street (Like I did), be prepared to experience a lot of noise.

ilovesaopaulo (San Francisco, California) 02/16/2020

I travel to Honolulu on business almost every week. The hotel location is excellent. The refurbished rooms are a real treat and I hope that I continue to get one and that the the refurb is completed of all rooms asap. One of the elevators wasn't working so let's hope that gets fixed asap. Excellent staff, they are very kind and genuine. I used to stay at a hotel close by and paid almost 80% more, not any more. I've found my new home in Honolulu.

Don M (Aurora, Colorado) 02/10/2020

Just returned from a weeks stay at the Aqua Palms in Honolulu, HI. The hotel is nice. Rooms are a nice size. They offer free water/coffee in the lobby and there is a coffee maker in your room with a refrigerator also. Free hotel shuttle to the mall, Wal-Mart/Sams Club and dinners. Only down side during the week was construction to the 9th floor and one elevator broken. They locked down a second elevator for construction, so there was only one elevator in use during the day making for long wait times, going to the lobby or heading back to your room. There are places to eat within walking distance and in the Hilton Hawaii Village across the street. Not a bad place to stay.

168LaTashaj 02/22/2020

Amazing! We enjoyed our stay here at Island Colony, the staff was nice and helpful, not to mention professional. If there was anything that we needed they jumped on it right away, whether it was getting extra towels, picking up mail, or assisting us with extending our stay which was a breeze. Jaime was the best! As soon as we met him he had this warm and humbleness to him. He helped us get a feel to the neighborhood, letting us know what to do, and where to shop that was family oriented for my husband, kids and I. Of course we were new to the island so we didn’t have a clue on what to to do and where to go. He took a major burden off us, and helped us to adapt a lot faster, he even gave us discounted tickets to the upcoming Circus! I could never Thank him enough. 🙏🏽 Overall the hotel was a plus in our book. If you were looking to stay somewhere in Waikiki, try the Island Colony. Highly recommend this place especially since they are a military friendly hotel, and accepts TLA.

H346CLdavidb (Oahu, Hawaii) 02/13/2020

Aqua Skyline was a great place to stay close to everything....great food, entertainment the beach and plenty of activities. Room had a kitchenette, nice pool. I would definitely stay here again! Store on the 6th floor was a lifesaver. Staff was helpful and very polite.

ColinAsh (Vancouver, Canada) 02/02/2020

We did not get the room we paid for. Listening that they have kitchenettes is miss leading, there is a hot plate but no pots, or frying pan, just a bar fridge and microwave is usable. The floor we are on does not look like it’s been renovated in 30 years. And forget about getting a large SUV in the parkade, and parking in the area is almost nonexistent. I booked this through WestJet Vacations and will never use them again.

103jerryk (Oahu, Hawaii) 01/28/2020

If we were forced at gunpoint to return to Waikiki we might stay here again. We had no complaints with our room 4304. The view was good. One elevator was out of order when we arrived, they would need more if they had twice as many. The little restaurant look like it was permanently closed. The hot tub was wrapped with yellow crime scene tape and a stupid sign that said under construction, it looked like a just needed cleaned. The parking garage is practically empty for good reason, I have stayed in cheaper motels, the ceiling is so low our pick up antenna scraped the entire time. It cost more a day to park our vehicle than it did to rent it. Overall, if you must vacation in Waikiki this is not a bad choice, everywhere has a resort fee and a parking problem. We are from Nebraska. After four days we left early and went to California and had a better time for half the money. We found out Hawaii is a lot more affordable in March.

versace_com (Las Vegas, Nevada) 01/27/2020

Marlon n the crew at Aston Island Colony were kind easy helpful accommodating with my stay. Place is relaxing quiet safe n island vibe feeling of a short vacay that i got. No pressure no gimmicks no hassle just peaceful stay n thats what u expect when anyone goes away. Loc is perfect block away from kuhio street n easy access to the ala wai road street to get on ur way to other parts of honolulu. I enjoyed my stay n the view amazing of diamond head n partial ocean viewing. I loved sleeping with the sliding door to my lanai bcuz the air is enjoyable. I used the air con at times but to breathe natural breeze air is way better. Hope u get to exp the easiness of this hotel n loc. I did. Mahalo Aqua Island Colony infinity. 5 stars for my stay n hope to b back again soon bcuz Hawaii is intoxicating 😊

onbalance (Northern California) 02/05/2020

For its location and price, the Ewa Hotel is a solid choice in the Waikiki area. Sure, the physical condition of the rooms and hallways are not the newest or cleanest. But we got a room for three people that included three single beds, a TV, a two-burner stove, fridge, and microwave at a reasonable rate. Breakfast is not included, but the in-room wi-fi is stable and relatively fast. If you need a parking space (extra charge), be sure to check-in as early as you can, because there's a limited number of spaces available. The biggest annoyances were the added fees that are not included in the advertised room rate. That practice is so common among hotels now that it's confusing and almost impossible to compare total price, which is, unfortunately, exactly what hotels want to do.

871cruzr 01/07/2020

Don't be deceived by the pictures posted online!!! Definitely on the contrary and were taken probably 30 years ago. It needs a complete renovation. Because of the scary condition of their one and only elevator, we used the stairs all the time. The only thing nice about this place is its location.

Z2025TEmichaelt (Honolulu, Hawaii) 12/23/2019

This place is horrible. Filthy. You just feel dirty staying here. Male front desk agent at night was very rude. No deadbolt on door. Toilet made noise all night. NO CLOSET OR HANGERS EVEN!!! No outside guests after 10pm. Very limited parking. Will never stay here again and suggest you don’t either.

ellenleffingwell 11/23/2019

Dated hotel, needs some updating. A little less expensive than other hotels in the area. Coffee provided was Excellent. No frills but all we did was sleep there anyway so it was fine. Walking distance to a beach. Long but walkable distance to the shopping. Elevator was clunky but worked. Covered parking area a bit small but was nice to have. Did not like paying the $30 extra a day for parking. And was not expecting an additional $130 cleaning fee, but we had booked through a different site, not Ewa directly.

James L 11/03/2019

The Ewa Hotel reminds me of a cross between some places I've lived. I've lived in cinder-block military barracks, and I've lived in an old building in San Francisco. Like the SF apartment, it's close to natural beauty. One of the reasons I chose the Ewa between the lower-cost hotels is that instead of window air-conditioning units; noise right over the bed, the Ewa has quieter units, and they work well. The other reason is proximity to Waikiki Wall / Queen's Beach. The cleaning staff is excellent and pro-active about removing wet towels to keep humidity down. One disappointment - the roof deck is not handicap accessible - the elevator stops the floor below. During our stay, the other guests were friendly and the staff was excellent. Advice from another review - get a balcony unit! Even though the balcony is small, we were very glad to have it.

chimayred (New Durham, New Hampshire) 02/23/2020

I had a lot of anxiety about this based ono the reviews. But it was the least expensive of all the hotels we checked. Downside? Well, there’s a $28 daily resort fee no matter whether you use the amenities. Oh well...Valet parking is also $28 a day. But the valet service is fantastic. Never seen one as friendly and efficient. These folks hustle. Tip well. Tip often. Now, the hotel - historically, this was one of the first on the Waikiki beach, and was initially a bit of a white elephant. Ultimately they creatively carved it into 4 options, condos you could buy and live in, condos you could own but rent to “hotel” guests, straightforward hotel rooms, and hotel rooms you could own and ‘rent” to guests via the hotel. Now, reading some of the negative comments made it clear that some of the wanting experiences were in the condos, which apparently the hotel has little control over. So heating/AC issues, hot water, cleanliness, etc were less predictable. Somehow, we got a basic regular old hotel room, second floor, water view, balcony. The room was huge, clean, pretty modern, hot water and AC worked perfectly, quiet, good sleep. Absolutely no complaints, completely exceeded our expectations. Good shopping in the lobby - ice cream, souvenirs, wood art, coffee place, several hotel eateries.

rusty2010 (rusty007) 02/18/2020

So we went through a rental company with this place. Facilities were good and location being smack bang in the middle between the mall and Waikiki was a bonus. The room was spacious and beds comfortable that was pretty much about it. For the wee bit of tv we wanted to watch it was difficult to figure out. Kitchen wasn’t very well equipped. Could have had a few more towels, beach towels, laundry basket and a simple broom to clean up during our long stay. The room and balcony could have been a bit cleaner too. Would I stay again? Definitely but in the hopes of a cleaner well equipped room for next time would be nice?

SueK167 (Laguna Woods, California) 02/16/2020

Nicely located property at Ala Moana end of Waikiki. Convenient bus stop just out lobby. Recommend diamond head wing facing the ocean, 6th floor or higher. Tons of shops and restaurants to walk to. Walking distance to two sandy beaches. The building is dated but has ac and is a terrific value. Recommend you book thru vrbo or other service whereby you can select the exact unit you want before you arrive

sirine_au (Brisbane, Australia) 02/07/2020

Nice hotel which is a combination of hotel and privately rented condos. Has everything we need including restaraunt and convenience store located in the lobby. Bus and trolley stop on the doorstep, walk to the worlds biggest outdoor shopping centre. Close to the beach and friday night fireworks

tissie63 (Ryde, Australia) 02/06/2020

Stayed in the apartment section of the hotel. The rooms are a bit dated but some of the hotel is under renovations. The pool area is ok. Great location. There is an abc shop across the road so you can pick up your food essentials close by. The downstairs foyer has a great coffee shop and sell great coffee that Australian travellers will appreciate. The ice cream shop has $2.00 ice cream on Tuesday. Would stay here again. Close to the big shopping centre. Can walk to it. Same road.

chimayred (New Durham, New Hampshire) 02/23/2020

I had a lot of anxiety about this based ono the reviews. But it was the least expensive of all the hotels we checked. Downside? Well, there’s a $28 daily resort fee no matter whether you use the amenities. Oh well...Valet parking is also $28 a day. But the valet service is fantastic. Never seen one as friendly and efficient. These folks hustle. Tip well. Tip often. Now, the hotel - historically, this was one of the first on the Waikiki beach, and was initially a bit of a white elephant. Ultimately they creatively carved it into 4 options, condos you could buy and live in, condos you could own but rent to “hotel” guests, straightforward hotel rooms, and hotel rooms you could own and ‘rent” to guests via the hotel. Now, reading some of the negative comments made it clear that some of the wanting experiences were in the condos, which apparently the hotel has little control over. So heating/AC issues, hot water, cleanliness, etc were less predictable. Somehow, we got a basic regular old hotel room, second floor, water view, balcony. The room was huge, clean, pretty modern, hot water and AC worked perfectly, quiet, good sleep. Absolutely no complaints, completely exceeded our expectations. Good shopping in the lobby - ice cream, souvenirs, wood art, coffee place, several hotel eateries.

rusty2010 (rusty007) 02/18/2020

So we went through a rental company with this place. Facilities were good and location being smack bang in the middle between the mall and Waikiki was a bonus. The room was spacious and beds comfortable that was pretty much about it. For the wee bit of tv we wanted to watch it was difficult to figure out. Kitchen wasn’t very well equipped. Could have had a few more towels, beach towels, laundry basket and a simple broom to clean up during our long stay. The room and balcony could have been a bit cleaner too. Would I stay again? Definitely but in the hopes of a cleaner well equipped room for next time would be nice?

SueK167 (Laguna Woods, California) 02/16/2020

Nicely located property at Ala Moana end of Waikiki. Convenient bus stop just out lobby. Recommend diamond head wing facing the ocean, 6th floor or higher. Tons of shops and restaurants to walk to. Walking distance to two sandy beaches. The building is dated but has ac and is a terrific value. Recommend you book thru vrbo or other service whereby you can select the exact unit you want before you arrive

sirine_au (Brisbane, Australia) 02/07/2020

Nice hotel which is a combination of hotel and privately rented condos. Has everything we need including restaraunt and convenience store located in the lobby. Bus and trolley stop on the doorstep, walk to the worlds biggest outdoor shopping centre. Close to the beach and friday night fireworks

tissie63 (Ryde, Australia) 02/06/2020

Stayed in the apartment section of the hotel. The rooms are a bit dated but some of the hotel is under renovations. The pool area is ok. Great location. There is an abc shop across the road so you can pick up your food essentials close by. The downstairs foyer has a great coffee shop and sell great coffee that Australian travellers will appreciate. The ice cream shop has $2.00 ice cream on Tuesday. Would stay here again. Close to the big shopping centre. Can walk to it. Same road.

75amlb 02/25/2020

OH MY GOODNESS! CAN I START OFF BY SAYING MAHALO TO ALL STAFF OF THIS HOTEL!! My husband & I just got married & we are celebrating our honeymoon here in Hawaii before moving to Japan. I am from the Philippines & so this is my first ever time here in the United States. What a great idea was it to not only come to Hawaii for our honeymoon. But staying in this hotel by far has been absolutely amazing! Everything from cleanliness, professionalism & customer service. I wish we never left!!!! I felt guilty because there was a guest behind me waiting to be served by your wonderful front desk staff. But their customer service was so great that they actually listened to my husband’s terrible dad jokes..... which I think they laughed a little too hard about because he’s really not that funny. But thank you Alexis, Kim & Martha for taking one for me and listening to him talk up a storm. The restaurant they have on property on the lobby level was as locals say “broke da mouth laddat” which I think means very delicious. So delicious in fact that I nearly had a “kanak attack” - I think means food coma because even if I was already so full, it was so good I ate it all. I could go on & on about how great my stay was but then I’ll really be my husband’s wife. Haha!! Mahalo again Luana ohana, especially again to Alexis, Kim & Martha!!

chastityd87 02/25/2020

This was my first time staying at the Luana. My friends and I had a wedding to attend and because of the out of town guests, we decided to spend some time together in Waikiki. We chose the Luana because of the Location and also the affordable rates they had to offer. From the time we booked our reservations, to the day of check-in, and check-out, our expectations of their customer service were definitely exceeded! A special thank you to the Front Desk agents- Kim, Alexis, and Martha who helped us with our reservations from day one. They went above and beyond to help accommodate our large group and made sure we were taken cared of upon our arrival. We had two rooms, which were spacious and clean. They even accommodated an early check in and check out that we had requested, which we were informed was not guaranteed but based upon availability of the day of. Also, James and Chet were more than helpful on the day of check in assisting us with our cars and luggage! Kim, Alexis, Martha, James, and Chet exuded the true meaning of "ALOHA" and made us feel at home!!

LeviTheGlobetrotter 02/15/2020

This review is way overdue but as a frequent traveler who constantly relies on reviews to book my hotels, I'm compelled to write this review. I moved to Oahu last Fall and stayed at Luana Waikiki over 2 months before I moved to my new house. I had plenty of hotel options in Waikiki and around the island but Luana won me. It is conveniently located in Waikiki and close to the beach, Ala Moana, and lots of restaurants. And most importantly the rates were reasonable and affordable. The rooms are individually owned but they do a great job maintaining them. There's Hook Cafe that offers some quality food...if you go there you must try the egg shooter..so yummy! The front desk staff was friendly and always willing to help. Martha at the reception always had a smile while greeting guests, and made you feel welcomed and acknowledged. If I had a hospitality or customer service business, I'd want people like Martha to be the face of my business. Very professional, gives one full attention, and always took the time to make sure my questions were answered. The hotel does a wine Wednesday where hotel guests get to drink wine and socialize. They have bbq grills and they offer fresh lime/cucumber water every morning. Overall I enjoyed my stay here and I've already recommended a few people to the hotel. I'd stay here again.

who_we_talkin_about (Topeka) 02/08/2020

We spent 4 nights at the Luana at Christmas and could not have been more impressed. The location is perfect, about a five minute walk to Waikiki Beach but without the crushing prices of staying on the beach. The room was quiet and beautiful. We will definitely stay here in the future.

Frank M (Morrisville, North Carolina) 02/03/2020

Decent location... Ten minute walk to the beach also the shopping district in Waikiki. Very friendly staff. Responded right away to room issues. Small pool but very nice. The units are actually individually owned condos. Stayed in two different rooms, one nice and one that smelled old and moldy. Overall it was ok. I probably would look elsewhere next time in Waikiki but would stay here again if convenient.

shaunl693 (Lihue, Hawaii) 02/25/2020

I really enjoyed my stay at the Pagoda - it is a little bit of an older hotel, but the lobby and rooms are renovated and modern. The room was clean and comfy, the beds very comfortable and koi pond and restaurant/bar are very charming and comfortable to eat in and have drinks. The views are good and shower was great and nice and hot! I didn't have the dinner buffet, but the breakfast buffet is delicious and priced right. All of the staff were very friendly. I only had two issues while there: A minor cleanliness issue in my first room, which when I told the front desk agent (didn't get her name) she immediately moved me to another room with a smile. Also, I could not get the tv off of anything but the menu screen - none of the remote buttons did anything - but did not bother to mention it as I decided to just go to bed. The neighborhood was decent, with several good restaurants nearby as well as some fast food and WalMart for supplies and the hotel also has a shop for supplies and gifts. I will choose this hotel again, since it is much better than other hotels in the affordable price range. I would be great to stay here as a couple.

excessbaggage808 (Island of Hawaii, Hawaii) 01/18/2020

Pagoda Hotel is located on the island of O’ahu. Check-in was very fast. All employees at the Pagoda are very nice and accommodating. Especially Ron. Look out for him at the front desk. There is a $200 security deposit. You have an option of paying cash or charging it to your credit/ debit card. Cash security deposits are returned to you upon checkout after the staff checks to make sure that the room is not trashed. It takes several days for security deposits placed on your card to be returned. WiFi is free. There is a small pool, a laundry room and a mini convenience store located on the ground floor. There is also a free DVD dispenser on the ground floor. DVDs are loaned out one at a time. Free daily local newspapers are located right next to the DVD dispenser. Free sunscreen is also available from the front desk. There is also a free, air conditioned shuttle that stops at all other Aqua properties. The drivers are very nice and are more than happy to give you advice on what to do and where to eat. Since there are numerous Aqua hotels, the stops will vary. You can check the shuttle’s route progression on the screen that is in the hotel’s lobby. The shuttle usually stops at the Pagoda every 15-20 minutes. Consider using the shuttle if you want to check out Waikīkī and other areas of Honolulu. There is also a Pagoda restaurant that “floats” on a koi pond. Buffet and ala carte is available. Prices are reasonable and be sure to ask for the restaurant coupons upon check-in. Parking is located across the street right next to Ross Dress For Less. Our room was located next to the elevator and there was no problem with noise. Our room was clean and included a microwave and mini fridge. Housekeeping and maintenance is very quick and friendly. The Pagoda is in walking distance of numerous restaurants, stores, nail salons, Don Quixote, Wal-Mart, Ala Moana shopping center, Walgreens, and Target. Choose the Pagoda if you would like affordable accommodations and a very welcoming staff.

John J (Hilo) 01/10/2020

Hotel is old but nice. They wrap blankets in sheets, but carpet looked dirty. In room microwave oven and frige. Free parking and great location. If you're kamaaina, they have special rates usu. lower than anything on internet. each room has 2nd sink and small counter OUTSIDE the bathroom. Makes getting ready to go out quicker for families. Microwave oven and frige make eating leftovers easy. Grocery store 5 minute walk away. Walmart, Samsclub, Ross all across the street. Not as nice as big name hotels.

BernieMat (Cohasset, Minnesota) 01/06/2020

This is a 12 story hotel within walking distance of the Ala Moana mall and Waikiki beaches. This is not a new and modern resort, but the rooms are comfortable and the price is nice. Each room is cooled by a through the wall AC unit. Service from the staff is great. For added security, you need to use your room key to operate the elevators in the late afternoon and evening. You pay for parking which is in a convenient garage across the street. The only thing keeping this from a 5 star rating is the age of the facility. I would gladly stay here again.

centralcoastagal 12/02/2019

MOLD EXPOSURE VERY HIGH! We came to the Pagoda Hotel for a 2 day conference. It was suggested we stay at the Pagoda and were offered a special rate for our stay which added up to $179 per night. We were given a "deluxe" room. On the 12 th floor, we found our room and entered to immediately notice a moldy smell. The carpet at the end of the bed was in a small depression, and the carpet itself was wet and spongy. On the interior of the A/C window unit you could see it was covered with black mold, and there was actually a huge - 1/4 inch mold spore hanging on the edge of the window frame, just above the a/c unit. There was mold coming through the paint on the ceilings, walls, and in the shower the mat was circled with mold. It looked as if a recent paint job had been intended to cover the mold seeping through. Attending our conference in the room above the Koi pond was no better - mold smell blowing all day through the a/c, with many of the attendees complaining about trouble breathing, raspy throats, and hoarse voices by day 2. By the end of our stay I was so sick that I was unable to speak directly with the hotel staff, altho they did a great job of ignoring us as we checked out and waited for our ride to the airport. Now that I am home and beginning to feel better, I am following up so no one else has to experience this dangerous place. MY ADVICE IS DO NOT STAY HERE. MOLD EXPOSURE IS EXTREMELY HIGH. I have attempted to contact the health department, and have yet to speak with an actual person. I have today called corporate office for Aston Aqua, the owners of the Pagoda Property and await a return call.