sethcraven 11/23/2020

didnt believe i had made a proper reservation through the airport. showed them a negative covid test and travel qr. where Lance my front desk attendant then went and spoke with his manager for a long time.

keshamcmillon77 (Raleigh, North Carolina) 11/19/2020

Buyer beware hotel is really old, rooms are outdated and paint is peeling. Staff was decent but really didn’t help with things to do. The hotel restaurant is closed due to Covid-19 The pool also has weird “COVID” hours it closes at 3 which is the hottest point of the day.

CEOHotelReviewer (Philadelphia, Pennsylvania) 09/29/2020

The palm trees fit the look of the hotel. But the inside could be better. I would maybe recommend staying here again but based on other reviews it would be less likely. And one more thing. I saw blood stains behind the hotel. What's going on back there??

OutdoorAdventures_70 (Christchurch, New Zealand) 03/08/2020

Dated basic hotel in need of a facelift. Expensive as well for a moderate room, everything is relatively close in Waikiki so location was ok. Staff were very helpful with all my requests. It was booked through a travel agent and was staying solo so I also had to pay a single supplement which made the price expensive considering the facilities. Breakfast was included i tried it one didn't bother the other three mornings you can read into that.

debbie5131 (Edmonton, Canada) 03/02/2020

We enjoyed our 3 night stay. The breakfast that was included was enjoyable. I actually enjoyed eating noodles for breakfast 🙂The pancakes were very good as well. Parking is expensive but we found free parking on the street by the canal . The hotel is close to the beach, the international market and many restaurants. Our room was clean and the bed was comfortable. We didn’t use the pool, it is very small.

anthonybE6840ZI 04/15/2021

The manager is the single worst person I have ever met in my life. Every person on the staff act like lifeless robots. They are the most awful people I have ever met. They called police and had me arrested for violating quarantine because I parked where they told me because their valet wouldn't park my car. The entire staff knew I had a negative COVID test and I was leaving in a day. They could’ve given me a warning but sent me to jail instead. You people are disgusting. If you want the worst vacation of your entire life stay here. And to respond to you, staff didn’t answer the front desk phone. I had to leave my room just to talk to the front desk. You are lucky I don’t sue. Any decent human being would have given me a warning before having me arrested. However the staff at this hotel are not normal. They do not have emotion. They send guests to jail when they are innocent. I would not come back if you paid me don’t make me laugh.

kellybokin128 (Aiea) 04/10/2021

Excellent service. You will be treated like family, very convenient and close to almost everything, shopping center, 5 mins walk to the beach. Valet parking and restaurant in property and right across the hotel.

ReadySetGo12345678 04/10/2021

First, I booked this hotel with credit card points. I arrived at about 9:20 PM Hawaii Time (12:30 AM my time) and was tired. I paid in advance with points and when I arrived they charged me an additional $25+ fee per night which they claimed was for amenities (really to pay for breakfast); something they didn't tell me when I called ahead. Sauna and lobby bathrooms closed. I felt that they should have been more upfront about this fee as I was never told on the booking site or when I called the hotel in advance. It was either pay the additional fee or go somewhere else. They have ~12 spaces for parking which they charge $40+/night (you leave, you loose). This caused me to have to spend 40 min. per night trying to find streetside parking. Anyone going to stay at this hotel be prepared to find parking along Ala Wai Blvd. They failed to partner with neighboring hotels to provide better accommodations for parking. There is another small lot behind the hotel, but it looks shady, low traffic, and is unattended; this small lot has about 14 stalls. Even if you wanted to stay in either the hotel lot or the lot behind the hotel, they were full most of the time due to limited parking availability. They also did not disclose in advance about this parking problem on their website. The breakfast is outside under an awning; birds come and peck at the breakfast food and are present on the tables. I didn't mind the birds in the eating areas, but did mind the birds getting on the food serving table. While they did have free breakfast, it had muffins, oranges and pineapple, coffee, cereal, milk, and toast--better than a donut and Tang, but not a great breakfast as there was nothing hot (excluding coffee and toast), and definitely not worth an extra $25+/night. The cereal tasted stale and the oranges were hybrids between grapefruits/oranges and tasted bitter and bland. The rooms are older and worn out and reflective of 1960's/1970's construction. The carpet is old and dated, the bathroom was kind of yellowish tub and walls. The rooms were small. I stayed on the 5th floor. It appears from reading the comments that the rooms with kitchenettes are newer and better serviced. I am mostly mad about the parking and $25+/night fee not disclosed in advance. I called in advance and was not told about this. I tried to resolve this with the manager after the trip, but did not receive a call back. Highly recommend that you get a COVID test before arriving in Hawaii (we did) AND upload it to the Hawaii state site to show a negative test. The hotel will check you upon arrival. If you don't upload the test, you MUST quarantine. This is not the hotel's fault, but it does make extra steps. The good thing that I liked is that they took points and commend them for this.

LocalGirl76 04/09/2021

We had an awesome experience and made the best of a family emergency. We were able to get reservations on short notice when our mother was admitted to the hospital in Honolulu. We had everything from Tsunami Watch, hotel evac, flood warnings and COVID quarantine. Every evening when we returned to the hotel from a long arduous day we were greeted like family or OHANA. The staff was fantastic, and friendly. From Olivia and Rachel at the front desk, to our Valets Michael and Marcus. Our car was always ready for us in the morning, after a nice continental breakfast. Especially loved the fresh pineapple every morning. The room with kitchenette was perfect and we had a nice view of the ocean. Especially loved the Japanese toilet. We will stay again when we come back this summer and look forward to enjoying the city and walking to the beach which is a nice walk. Mahalo!

RobF1685 04/09/2021

Free breakfast + coffee every morning, and excellent service. Olivia gives excellent customer service and it's very helpful when it comes to booking multiple rooms. She's also very accommodating with any special requests. Mike at valet was great and always saved us a spot in the garage, and would have the car available nearly instantly every time we needed it. A great location and place to stay, great bang for your buck in Oahu! The hotel is also right in the middle of everything, but one block removed so it's not noisy at all.

fancistatravels 04/12/2021

Stayed here recently for a few weeks and enjoyed my stay. The location is centrally located to many restaurants and shops and only blocks away from the beach. The staff was also super helpful during my stay. And overall you can't beat the great pricing! I recommend checking them out!

Irinabeba 03/31/2021

We had an amazing time and experience. The ladies and the guy at the front desk were so helpful, great customer service and very nice. Thank you for everything. Hawaii Aloha!!!! We will go back Mahalo

bananamaster2021 (Hanapepe, Hawaii) 03/30/2021

All the staff at the front desk were so helpful and professional. Great location, clean rooms. Nice balcony facing the street for a view. Would definitely stay here again. The bathroom was clean with great hot water and good pressure. The beds were comfortable and clean. A few restaurants nearby to choose from and many more just a short walk away. We used to stay at a different aqua on the other side of Waikiki, but now I think we will stay at this one when we come to Honolulu.

Yvette Y (Hauula) 03/29/2021

Decided to book a night through my union’s benefit program. Despite the wait time to check in, the late check out offered was worth it. The reception agents were helpful and courteous and patient. If the price is right I would stay there again.

kimberlyfrost49 (Wahiawa) 03/28/2021

I had an awesome time there next time I come I will bring friends all girls no boys allowed and this time I will stay two days ... I might even try to get in the pool this time... I am so looking forward to coming back to Aqua Palms

SM B (Orange County, California) 04/08/2021

The property needs some upgrading work. The A/C in our room 2319 was cranking so loud at night that we cannot sleep. We requested to be moved to another room, and we were given room 4318. This room's A/C is not as loud as the one in room 2319, but it is leaking water from the condenser in the patio that I almost slipped. The water also sipped through the carpet, but I found out about it when we are about to check-out already. The bathroom exhaust fan in this room is cranking loud like a steam boat and can really be a nuisance. Thankfully, it is turned off when not in use - unlike the A/C that has to be turned on all day long. Staff are friendly.

shiritandeliu (East Brunswick, New Jersey) 04/07/2021

Visited in march 2021 with my husband and 2 kids. Pros: - Walk in distance to Waikiki beach - Price - Has a small refrigerator, coffee machine and stove. - Lobby personal were always helpful and kind. We switched towels with ease, asked to get something printed and it was no issue, got advice on surrounding areas. - There is a laundry room! Not that I want to do laundry on my vaca, but I used it and was very happy to go on the next island with a suitcase full of clean clothes. - Pool and hot tub was nice, didnt expect to use it, but we did. Cons: -Parking cost (35 a day) and the person there always seemed annoyed. - There were only 3 chairs total in the room. One inside, and two on the porch. So the 4 of us we couldn’t sit together on the porch as we thought we will after a long flight. - Washing dishes is done in the bathroom small sink. They give dish soap but no sponge. -No cleaning service is fine by me with COVID restrictions, but they should at least provide a broom given people are likely to bring in sand. -bed wasn’t so comfy, but I didn’t expect much either.

901debram (Pilot Point, Texas) 03/24/2021

It’s in need of some updates and not as clean as it could’ve been but for the price it was pretty good. The security is better than most and the pool area has been updated with nice grills to cook out on. There is also a laundry room so you can bring less clothes with you. Lots of amenities for the price and a friendly staff.

Ann-Marie W (Honolulu) 03/23/2021

This was Horrible. $35 for parking everyday, I found roaches in my room and security was also rude. Me personally I wouldn’t stay here again. I would’ve gotten a much better deal somewhere else. Such a shame.

neverclutch 03/03/2021

This was a great one bedroom place, with plenty of amenities. Enjoyed it being so close to all the stores and restaurants. The pool and hot tub were also a great place to take a break. Overall great stay, and welcome to the island.

j0g0nza (San Diego, California) 04/08/2021

Even if this hotel is not 5 star, is good for a short stay, with a good location, just a few steps from the beach, and friendly attention from employees. The service on the rooms is good and friendly. Average hotel.

mabzm4vic (Honolulu) 04/06/2021

The room and service was excellent! The location was perfect for our staycation. There are many eateries nearby. The coin laundry was convenient. The staff were courteous and friendly. Thank you very much!

boyboybabybun 04/04/2021

The staff was friendly and accommodating. The price is absolutely right. The upgrades are good, too. I'm not sure when the hotel was last refurbished, but I love what the hotel looks like now ! I came for a peaceful and rejuvenating stay, and that is exactly what I got at Ewa Hotel this year. Thank you Ewa Hotel !

rcbuenavista2021 (Kapolei, Hawaii) 03/16/2021

Good for quanatee. Due the virus was a lot of restriction so, couldn't rate the ammity. Overall stay for the 10 days was good. We're able to delivery food and personal items to family member. Evan and the front desk clerks was very helpful and patient.

akoni001 (Honolulu, Hawaii) 01/21/2021

The hotel was decent And it’s definitely a “stayable” hotel, but it is an older hotel the lobby looks renovated but, you can really tell it’s old once u enter the elevator hallways and rooms. The amenities, carpet and kitchenette are old. The hotel is overpriced in my opinion but I guess because of its prime location they feel like they can charge resort prices & there is no pool. They ask for a $200 deposit Which I thought was excessive for the quality. The staff was the best thing about the hotel really friendly and super helpful. I checked into my room easily. Only had one hiccup after settling into the room I went to shower and open the curtain and the shower was leaking and the tub was clogged and full of water & backup debris after calling the front desk they moved me to a new room. I will mention that I got a kamaaina (hawaii resident) deal so it costed less for me and I didn’t have to pay amenities fee and that was great this and the staff is the reason for the 3rd star otherwise I’d give it 2 stars.

teritrethewey 04/16/2021

This hotel is situated at the very edge of the Waikiki beach. It was still within a good walk, or a short bus ride to the center of the chaos. I much prefer to be somewhere that is not so chaotic. The view is amazing, the room was so comfortable, and I will put it on my list as a place to return to.

Gwen H (Portland, Oregon) 04/16/2021

We had the very best experience at the Ilikai and would very likely stay here again on a future visit! It had been 11 years since we went to Oahu, and we arrived one week after the hotel reopened (closed for a year during Covid). We didn't know what to expect, but everything worked out very well. The hotel lobby is very inviting, clean, open air. We liked the ice cream parlor and Duke's Lagoon surf shop. The elevators are limited to four people per car, which we greatly appreciated and were glad when guests mostly adhered to it. The front desk will loan beach towels and beach chairs---just ask. You can take them over to Waikiki Beach or to Magic Island, which is next door to the marina and is a great spot to swim, especially with kids. The bellman, valet staff, security staff, housekeeping staff, Ilikai shop keepers, and most of the front desk staff and pool attendants, were friendly and helpful. They were working hard to make everyone feel safe and welcome. It could not have been easy for them after being in quarantine lockdown for so long and then just newly reopening. It seemed that we had better service when we made the effort to be friendly and kind to the ones who were not as outgoing. Our room was 2504, and it had the best full ocean view of any hotel room we have ever had! We ate every meal on the lanai and cooked our breakfasts and dinners in the well-supplied and super-clean kitchen. The bathroom and kitchen looked newly redone and were immaculate. Anytime we needed something like towels, it was a quick call to the front desk and they were delivered to the room. They did not provide daily housekeeping due to Covid, but we liked it that way because we could be in the room and not worry about holding up the housekeepers. Assembling the sofa bed was quick and easy, and everything we needed to do that was provided. The sofa bed was not very comfortable due to a thin mattress, but the king bed was great. There was a safe for valuables. Linens were very nice! Valet parking was $28 per night, but it was worth it, and the valets were very efficient and friendly. We also received a daily Honolulu Star-Advertiser newspaper delivered to our door each morning, and it was nice to read the local news and the comics/crossword/horoscope on the lanai with a cup of Hawaiian coffee. The fitness center on the lobby level was closed, but the two pools were both open. Occasionally, the main pool was full (15 person limit), and we had to wait to use it, but we appreciated them limiting it unlike at the next door Hilton Hawaiian Village were the pools were loaded with swimmers. We booked our vacation package for hotel and Avis rental car through Costco Travel, and I highly recommend it. There are six floors, I think, that are managed by the hotel (top five floors and I think floor 2). Otherwise, they are all condos that are owned/rented through a separate management group that has received many unflattering Tripadvisor reviews. I can assure you that the hotel room we had was updated and clean as you would expect a hotel room to be. A grocery tip: The Foodland Farms on the ground floor level of the Ala Moana Center a block away from the Ilikai is a great place to stock up on prepared food items. It is a feast for the senses! .

Jonn T (Kirkland, Washington) 04/15/2021

This was such a great stay. It looks just like the pictures, not at all distorted. The view is amazing, the staff were funny and so nice, the 'lobby' is comfortable to just rest, the little store has all forgotten items available.

Fearless89291 04/14/2021

In town for a wedding, rented 3 rooms, one on the 2nd floor, one on the 8th floor and a suite on the 13th floor. All rooms need updating. The 13th floor suite was horrible, worn out couches were partially covered with an industrial cover, needed to call housekeeping for bed sheets to cover them. My room was on the 2nd floor. Grey rug needs to be professionally cleaned or replaced. Never entered the 8th floor room. Fortunately we did not spend a lot of time in the rooms. Great location.

J2021S 04/08/2021

If I had to give and constructive criticism it would only be that the pullout be wasn't very comfy, the internet could be faster, and that the wind made the sliding door whistle on the 25th floor. Great place.

teritrethewey 04/16/2021

This hotel is situated at the very edge of the Waikiki beach. It was still within a good walk, or a short bus ride to the center of the chaos. I much prefer to be somewhere that is not so chaotic. The view is amazing, the room was so comfortable, and I will put it on my list as a place to return to.

Gwen H (Portland, Oregon) 04/16/2021

We had the very best experience at the Ilikai and would very likely stay here again on a future visit! It had been 11 years since we went to Oahu, and we arrived one week after the hotel reopened (closed for a year during Covid). We didn't know what to expect, but everything worked out very well. The hotel lobby is very inviting, clean, open air. We liked the ice cream parlor and Duke's Lagoon surf shop. The elevators are limited to four people per car, which we greatly appreciated and were glad when guests mostly adhered to it. The front desk will loan beach towels and beach chairs---just ask. You can take them over to Waikiki Beach or to Magic Island, which is next door to the marina and is a great spot to swim, especially with kids. The bellman, valet staff, security staff, housekeeping staff, Ilikai shop keepers, and most of the front desk staff and pool attendants, were friendly and helpful. They were working hard to make everyone feel safe and welcome. It could not have been easy for them after being in quarantine lockdown for so long and then just newly reopening. It seemed that we had better service when we made the effort to be friendly and kind to the ones who were not as outgoing. Our room was 2504, and it had the best full ocean view of any hotel room we have ever had! We ate every meal on the lanai and cooked our breakfasts and dinners in the well-supplied and super-clean kitchen. The bathroom and kitchen looked newly redone and were immaculate. Anytime we needed something like towels, it was a quick call to the front desk and they were delivered to the room. They did not provide daily housekeeping due to Covid, but we liked it that way because we could be in the room and not worry about holding up the housekeepers. Assembling the sofa bed was quick and easy, and everything we needed to do that was provided. The sofa bed was not very comfortable due to a thin mattress, but the king bed was great. There was a safe for valuables. Linens were very nice! Valet parking was $28 per night, but it was worth it, and the valets were very efficient and friendly. We also received a daily Honolulu Star-Advertiser newspaper delivered to our door each morning, and it was nice to read the local news and the comics/crossword/horoscope on the lanai with a cup of Hawaiian coffee. The fitness center on the lobby level was closed, but the two pools were both open. Occasionally, the main pool was full (15 person limit), and we had to wait to use it, but we appreciated them limiting it unlike at the next door Hilton Hawaiian Village were the pools were loaded with swimmers. We booked our vacation package for hotel and Avis rental car through Costco Travel, and I highly recommend it. There are six floors, I think, that are managed by the hotel (top five floors and I think floor 2). Otherwise, they are all condos that are owned/rented through a separate management group that has received many unflattering Tripadvisor reviews. I can assure you that the hotel room we had was updated and clean as you would expect a hotel room to be. A grocery tip: The Foodland Farms on the ground floor level of the Ala Moana Center a block away from the Ilikai is a great place to stock up on prepared food items. It is a feast for the senses! .

Jonn T (Kirkland, Washington) 04/15/2021

This was such a great stay. It looks just like the pictures, not at all distorted. The view is amazing, the staff were funny and so nice, the 'lobby' is comfortable to just rest, the little store has all forgotten items available.

Fearless89291 04/14/2021

In town for a wedding, rented 3 rooms, one on the 2nd floor, one on the 8th floor and a suite on the 13th floor. All rooms need updating. The 13th floor suite was horrible, worn out couches were partially covered with an industrial cover, needed to call housekeeping for bed sheets to cover them. My room was on the 2nd floor. Grey rug needs to be professionally cleaned or replaced. Never entered the 8th floor room. Fortunately we did not spend a lot of time in the rooms. Great location.

J2021S 04/08/2021

If I had to give and constructive criticism it would only be that the pullout be wasn't very comfy, the internet could be faster, and that the wind made the sliding door whistle on the 25th floor. Great place.

OmidA120 04/10/2021

Great hotel for family and kids as they offer one bedroom suits with full kitchen. Great location and friendly staff. Very close to the beach and walking distance to lots of restaurants and grocery stores.

hibci 04/05/2021

Had to get my keiki out of our zip code and chose to stay here for our little stay-cation. The entrance to the lobby smelled especially clean, which kept me at ease in the midst of this pandemic. Staff was very nice and helpful when needed. Elevators was limited to only one person/family at a time. The panoramic city view was beautiful from our fifteenth floor rooms. We had two rooms, right next to each other. They don’t have any adjoining rooms. They have valet parking with in and out privileges. My kids enjoyed themselves so much, they didn’t want to leave, even right up to check out time. They enjoyed the pool the most, especially at night, since it was heated! We enjoyed multiple walks to different restaurants nearby. Overall, an enjoyable stay!!

lavalles450 03/20/2021

We were very pleased with our room Great location not to far from the beach, the staff was super friendly and accommodating. I would definitely stay here and recommend this place to friends and family.

313accounting 03/18/2021

We enjoyed our stay at Luana Waikiki and found it had a quaint charm that the big hotels lack. There are plenty of options to eat and shop within walking distance. Our room looked out over a beautiful park and had a great view of sunrise over the city.

clayton_anguluan (Oahu, Hawaii) 03/16/2021

Staff was friendly and accommodating. Great place to just get away and chill. Had some special request and they accommodated without problems. Rooms were simple and bed was comfortable. Plus the location is great.

jaysedillo 04/12/2021

I had a horrible experience with this hotel. Very dirty. Did not look like the pictures. Not near the beach. Very seedy area. Dark and did not seem safe, especially for families. It is not worth saving the extra few dollars to stay here.

boyboybabybun 04/04/2021

Pre Covid, this hotel was a 10 star hotel ! When the pool closed and the restaurant as well, this hotel sadly lost its beset qualities. When the restaurant and pool reopens, this hotel will once again become the best and most loved and unique hotel in Honolulu. No hotel for the price will be able to compete with this hotel when the pool and restaurant reopen. Thank You for reading my review

ny80873 (Pearl City) 03/27/2021

The homeless and drug addicts and deals going on around this area made our stay fearful and unpleasant. Wouldn’t dare leave my teenage girls alone in the room. Loud music all night long!! It was hard to get any rest. The staff was great and very friendly.

mattlum66 03/22/2021

Good. Need to get your dining area back. More guidance on places to eat . Parking next to hotel should e only for Business, & Handicap stalls. All other parking should be across the street. Security should be checking guests who come in late hours and been very noisy.

candlett23 03/17/2021

Locals who want to stay in town and enjoy town - great place to rest and enjoy what Ala Moana Area has to offer. We wanted to enjoy the restaurants and shops but didn't want the long drive back to the country side - so we stayed in town and enjoyed our little mini staycation.