LaToya G 07/19/2018

We paid extra for the Mountain View and our “view” was extremely obstructed by tall buildings. Then they offered an ocean view. We turned it down because we didn’t think it was worth 30 bucks extra per night to have an obstructed ocean view too. We could have saved that extra money on the Mountain View as well. The hotel was clean but their was a huge hole in the carpet which I feel should’ve been replaced before renting that room to us for what we paid. The manager was nice enough to send a bottle of wine for our anniversary, but that’s all they offered and we aren’t big wine drinkers. The food at cinnamon’s was subpar. However, being next to the Hilton allowed us to have better food over there at their restaurant. The beach access was a little bit of a walk and we were unaware that we had access to a shaded outdoor pool on the second floor. We thought the fully exposed to the sun pool on the first floor was the only one. The refrigerator was not on when we arrived which meant we had to wait hours for our waters and soda to cool. The air also had not been turned on. Despite the flaws, overall we had a good stay here and would consider them again because the location was almost perfectly centered around all we wanted to do while there.

brngood (Los Angeles, California) 07/17/2018

Wonderful hotel, great location, extremely helpful staff. Richelle went out of her way to bring me my blouse that I left behind when I moved to another part of the island! Loved the room and the balcony to enjoy the sea view!

Dennis V 07/15/2018

Very good location and excellent location. Hotel extremely clean. Staff very helpful. Restaurant only fair. However, overall, I really enjoyed the stay and would stay at the hotel again when I return to Oahu.

Christina F (Vaxjo, Sweden) 07/12/2018

We spent 7 nights at this nice hotel and suites close to Waikiki beach, Honolulu Oahu. We got a studio at the 24 th floor with ocean view! Double bed and sofa as extra bed. Balcony for romantic evenings. Great kitchen fully equipped! Beach towels. Good connections with shuttle bus outside the hotel. Calm and quiet during the night. Concierge in the lobby. Washing machine in the hallway. Entertainment in the evening. Small pool as the only negative experience. Highly recommended for family’s and couples.

LEO554 (Mooloolaba, Australia) 07/10/2018

My husband and I booked a condo through Waikiki Rentals. This is a privately owned apartment in a large hotel apartment complex. There are also apartments available directly through the Ilikai Hotel website. We stayed in a room facing the lagoon on the 17th floor.1733. The view is beautiful and if you are staying in Waikiki you really do need to have a view of the sea. The apartment was not very well cleaned. The shower and bathroom were pretty gungy. There was broccoli and rice in the dish washer and some of the glassware, crockery and cutlery were dirty. I think this is a shame as I am sure the owners would not appreciate the fact that the cleaners are not doing their job efficiently. There were plenty of kitchen utensils, crockery, cutlery, glassware but I do feel that there should be a quantity of dishwasher powder and laundry detergent as having to buy these for a short stay is most frustrating and a waste of money. The bed was very comfortable and the room was relatively quiet. The bus stop is outside the door although we did struggle to work out which buses were available for the general public to ride as many of them are private tours only. We did not use the pool as it was always very crowded. For the size of the complex we considered the pool to be much too small. We went to the free hula show and even though it rained and the show had to be cut short I consider it to be the best hula show we saw in Hawaii. Don't miss it if you are there on the night it is on.

solney22 07/15/2018

Spend a little extra money and go somewhere else. This place is not worth the few bucks you’ll save in the long run. My husband and I needed a last-minute hotel, and we also didn’t want to spend a ton of money on an expensive resort-type hotel, so we landed on the Pagoda. The pictures online are deceiving. The place is an absolute dump. In addition, they required a $200 deposit that we’re still waiting to receive back.

Gerald Y (Paia, Hawaii) 07/10/2018

Pagoda is a long time local destination. Lynda at front desk was great for customer service. aloha g can't think of anymore details; location is great for all the restaurants in the area. jlakjds;lfkjsa;dlkjsd;alfkdjsa;lsdkjf;ds

jerry f (Hoolehua, Hawaii) 07/09/2018

Well from the Booking to the Checking in all was awesome, the website help a (1) night deposit however i was wanting to pay my reservation in full, they were friendly and fast. Upon checking in Carlos was awesome and they had one room available as the other was being cleaned and was able to precheck all rooms and guest at the same time. This was a wonderful weekend with the Ohana and will recommend for future visits.

lxqsit (Oakville, Canada) 06/20/2018

We flew in from Sydney and stayed here for one night before boarding the ship. Our room was not ready, but the lady at the front desk kept our luggage in a safe location. Our room was ready earlier than expected. It was clean, the shower worked well, the bed was also comfortable. We had a late dinner in the floating restaurant. The service was really fantastic at the front desk and in the restaurant. It's a close walk to Walmart, Sam's Club, and the famous Ala Moana Shopping Center, as well as all kinds of different restaurants. The free shuttle bus picked us up right at the hotel and took us to the waterfront where we could walk and explore Oahu and get on the Hop on Hop Off tram. We loved staying at this budget-friendly place.

warrenville111 (Warrenville, IL) 05/27/2018

We used this hotel as a place to stay for less than 24 hours - a place to shower, and sleep a bit before heading out on a 1:45 am flight. The hotel seemed clean, but a bit dated. That being said, our room was clean and the shower had good temperature and water pressure. Mattresses were a bit saggy. The elevators did have air fresheners - I am not a big fan of artificial smells...but the room was not bad. The air conditioner worked well. No view for us. We walked to the Walmart for some miscellaneous items and also walked for dinner. Many Asian-based restaurants in the area. There were a lot of homeless on the street which always is difficult to see. As we had a rental car, the meters on the street stopped at 6:00 pm, so we just paid the meter for 2 hours, and left for the airport at 11:00 pm avoiding the hotel parking fee (thought it was reasonable for Waikiki). The front desk allowed us to waive the resort fee as well because were were only there for 5 hours and did not use the public facilities or internet. Very kind an good customer service. Overall - a more budget based hotel on Oahu. If I were staying for more than a day or two - I would definitely look for something closer to the beach. But, the hotel worked perfectly for our purposes and budget. The laundry area was fairly large - easy to get a washer or dryer. The ice was located in the laundry room on the first floor.

Darren C 07/20/2018

Came back after 20 years and the place is still great, staff very helpful, everywhere clean and lots to do. Location is close to airport, but you do not notice the planes, well placed for travelling all around the Island.

Jeanne B 07/19/2018

A wonderful place. The room was great, the service superb, the food was delicious. This was everything we wanted on our visit to Kauai. We moved from another property. They found us a great room. When we left, they kept our things until our tour was over. This couldn't have been a more wonderful experience. Wish we have been here all week.

Laurie S 07/15/2018

We stayed here for our anniversary and it was great! Beautiful Lobby with great restaurants. The staff was super helpful and super accommodating when they heard it was our anniversary! We felt very special! 😍 There’s a lounge called Shutters that we went to pretty much every night! We really loved the live music and the furikake fries were delicious! Our room was very clean and omg the pool here was amazing! If you have a chance to visit this hotel it’s situated centrally to the entire island and I highly recommend it!

LeeAnn325 (Brownwood, Texas) 07/15/2018

This hotel is located very close to the airport. We liked the central location to tour different regions of the island. You will need a rental car if you want to leave the grounds to eat. Tours will pick you up otherwise. There is a per day resort fee. But with that you get free WiFi and parking. The pool area is awesome especially if you have kids. There is a very large main pool that encircles a little island with a waterfall. There is another pool next to that one that is shallow with a slide and is connected to a sand pool. There is a bar for the adults and shop that sells ice cream and shaved ice treats. Lots of seating in the pool area. The rooms are ok but not super nice. Our ocean view room was on the back side of the front area and was a decent view. Plenty of feral roosters crowing early in the morning. Everyone working here was very nice and helpful.

Maureen F (Los Angeles, California, United States) 07/14/2018

This was our “plan b” when our first place was canceled due to the heavy rains and flooding in December 2017. A good location to drive anywhere on the island within an hour. The beach at the hotel is beautiful but not for swimming or snorkeling - too rough. We took day trips to find other beaches on the south side of the island. Loved the 1 hour hula show & mai tais they have on Tuesdays!!

tsmithx2 (Kingman, Arizona) 07/13/2018

Decent hotel for the price. It was a few blocks from the ocean and in a good area. We slept comfortable and the rooms were clean. The coffee shops was great. It was close to shopping and good. We enjoyed our time in Oahu.

Wal W (Palmerston North, New Zealand) 07/02/2018

Showing its age but staff friendly and very helpful. clean, No double glazing, louver windows every room so noisy, stayed in a bigger room on arrival to Hawaii for 1 night, and several weeks later was in a smaller room for 2 nights prior to departing. It is showing its age but Was ok for the price. and only a couple of blocks to the beach. The restaurant however is another world. Evening meals it is a feeding trough for bus after bus of Asian tourists, you find a table and sit to eat and a bus load arrives, seems like is on a time limit to eat then out before the next bus arrives. Breakfast ! well, the lady needs to go on a course for host responsibility. The "free" continental breakfast does not come anywhere near a continental breakfast as far as I have seen in many hotels around the globe. Normally a choice of cereals, Toast, butter, spreads for toast, fruits cheeses yoghurts etc etc BUT here there were only 1 cereal, milk watered down so much it looked more like dirty water, toast and butter only, and pancakes. And her attitude to patrons when asked about the breakfast, got a to the point rebuttal ! So if you want cheaper accommodation close to the beach and don't mind a bit of noise, then spot on. but find somewhere else to eat.

pally1070 (Sydney, Australia) 06/28/2018

Ok I just got off the plane and arrived back in Australia. This place is a short walk to everything good, so location is ticked for those that have not been there. This is my third stay at the Aqua Aloha Surf. I like the place. It's older and has a comfortable feel about it. The check in staff are happy to see you, but don't jump the counter. When I checked out, the lady was pretty cold, but I wasn't after a hug. It's not the five star joint where they pretend we are family. I have some complaints on this trip that I'm not happy about. I did the 15th floor for three nights. Construction drilling at 8.30am on two of the mornings removed my relaxation and I was annoyed by it. Very loud drilling. I did call the counter to be informed by an indifferent male that construction would be from 8am to 4pm. I personally think they should do the loud stuff after 10am. The first day my shower water pressure didn't work and I couldn't shower. Annoying. I liked the cagey house keeper. She asks you if you want your room turned over. This is in the hope you decline. Not normal for hotels. She does it in a nice way. But read between the lines on that work ethic. And made the room up to an outstanding standard when asked to do it. So this trip Aqua Aloha Surf you only get a three star from me. In my two priors it would have been a five if I had rated. Don't be discouraged by my comments. Plus don;'t dare reply with something generic.

OliverAloha (Oslo, Norway) 06/25/2018

Great location in the heart of Waikiki. Perfect for a short-term stay. However, the breakfast was sub-par especially considering that you can get a healthy and delicious Acai bowl somewhere else for about the same price. My room on the 2nd floor was infested with cockroaches and I could only change to a higher floor room after paying the difference in room price per night for the better room...

Globalvoyagergirl 06/05/2018

We really enjoyed staying at Aqua Aloha. From the moment we walked we were welcomed by Hawaiian hospitality. The hotel is in a great location. The room was comfortable & had a great view. The breakfast was delicious.

Sheryl R (San Antonio, Texas) 06/18/2018

Aqua Bamboo is a nice little hotel. The rooms do need remodeling and we did have some troubles with our bath tub stopping up while there. However, the staff were VERY ACCOMODATING. The front desk sent maintenance up to our room right away and when he could not fix the problem they moved us upstairs to a suite. It was a "bumpy" start, but the customer service went above and beyond. The free movies, water, and coffee in the lobby are a plus as well! We would recommend this hotel to our friends and family anytime.

Thetravellersbug (Sydney, Australia) 06/18/2018

We stayed at Aqua Bamboo twice over the last few weeks after my parents recommend this hotel. Friendly staff & best location in Waikiki for the price. Would recommend to anyone looking to stay on a budget. Special mention to Aja at the Front Desk, great personality and enthusiastic approach to her work.

Aileen D (Morinville) 06/01/2018

Filthy noisy room. Very dated and worn out. Curtains were torn and dirty, bathtub was stained with dirt and filthy behind the toilet. The room smelled old and stale. One of two elevators was not running and hadn't been in a while. We cut our stay short and got a new hotel. The only nice thing about the hotel was the pool area. Do not stay here.

AustraliaEinstein (Australia) 05/21/2018

We had a really lovely holiday here ! The room was clean, beds comfortable, fluffy towels and endless hot water, friendly, personable staff, close to our favourite swimming spot and restaurants, spa and pool easy to access (great spa after a flight from Sydney!)and , because we were celebrating a special birthday, we were presented with bubbly and chocolates !! Happy to reccommend and will definately return. Thank you !

Jill S (Melbourne, Australia) 05/21/2018

Fantastic location very central. Staff excellent. Rooms somewhat outdated & in need of some work. Court yard & pool area very nice to relax in. Close to beach & all shopping. Otherwise overall good. Had a lovely holiday.

AliceHeaslip 07/17/2018

Rooms and bathrooms are quite large although very old and outdated, no ceiling lights which I found odd. Staff were friendly. Breakfast is only served till 9am so I didn’t experience that. Pool is very small. They offer a free area shuttle which comes past every 20-30mins or so. In a good location although I’ve stayed at better hotels closer to the main shops for the same price. Probably would not stay again.

Rosa11 (Melbourne, Australia) 07/16/2018

Our family stay at this hotel was very enjoyable - especially the friendly and helpful staff (especially Nicole who is at reception - she was always happy to help with any queries). Also, the customer service from the rest of the staff who clean the rooms and do the daily breakfast was EXCELLENT.. I would definitely go back there as it was also in a central location regarding access to shops and only a short walk to the beach. Additionally, the free shuttle service to the Ala Moana shopping mall was very convenient. Thanks again to Nicole and all the staff for making our trip FABULOUS.....

magpie2111 (Sydney, Australia) 07/13/2018

Stayed 2 nights here at the end of our stay in Hawaii. This hotel has some good points - it is well located, some of the staff are excellent and the room was spacious. Our negative was that we arrived to find a blocked toilet. We reported this in the evening and were informed that there was no maintenance available until 8am the next day. The hotel seemed initially very casual in their response - rather than finding us another room they gave us access to the public toilet on the ground floor (5 floors down) and seemed to think this would suffice! We reminded them that we had paid for an en suite and so we should expect this. On checkout however, the management waived our resort fee as a gesture for the inconvenience. Breakfast was provided - very basic and lots of room for improvement but better than nothing (only available until 9am though!) Concierge not particularly knowledgeable on the attractions in Waikiki. Positives to the hotel are location and the nice outside courtyard area with good WiFi access. Apart from the approach to the maintenance issue , the staff were friendly and attentive.

madielise 06/18/2018

A friend and I stayed here and the room size was massive compared to what you normally get. The location was perfect and the breakfast whilst not extensive was delicious and you don't really need much more - fresh fruit and bakery items, perfect! The staff at Aqua Oasis are so wonderful, friendly and helpful. They always have a smile on their faces and are happy to help out with anything! Would 1000% stay here again :) Thanks so much Aqua Oasis!

jessicamcewan (Honolulu, Hawaii) 06/15/2018

We stayed here with our 3 young kids for 2 weeks before an international military PCS & from the moment we arrived the wonderful staff looked after us in every way possible!!! We had a tight schedule with all the last minute move stuff & had 2 vehicles to valet at one point. Mike, Mark & Steven made everything smooth & seamless with respect to our huge number of bags, taxis, rentals, timings etc & did so with a grin & a kind word- all the while keeping everything & everyone else on time too. The rooms were beautifully presented & well taken care of each day & the kiddos loved the couple of opportunities they got to enjoy the pool. We would absolutely stay here again in a second & fully recommend it to anyone for business, vacation or prior to a move from Hawaii. Thank you Niki, Mike, Mark, Steven & Analyn for everything you did & do!!! We’ll be back!!! The Dunn’s.

AriaMae2013 (Armstrong Creek, Australia) 07/06/2018

We had a great stay at this hotel for a week in a 1 bedroom apartment. It was clean, the kitchen was well equipped, all the staff were very helpful, nice balcony with table and chairs, bed and sofa bed were comfortable. Basically it has everything we needed for our stay. It has a wonderful location too, only a couple of small blocks back from the beach and an ABC store very close by. We’d definitely stay here again. I do have one negative comment and that is the noisy aircon.

brysc01 (sydney) 06/25/2018

Felt like walking through an old episode of 5-0 (with Jack Lord!) but in a cool way. Looks like Aqua are trading on this classic feel with their hotels and it fits the Waikiki vibe for us tourists. We were grateful for being upgraded to the one bed with a huge lanai. It was on a lower floor (8) so there was noise from Kuhio Ave, but the days we were there windy and reckon the higher floors would mean it too breezy to leave a door open let alone step outside for any time. Surrounded by load of places to eat - one block from the beach, and the full kitchen with coffee maker, full sized fridge and even a full stove - was just like your own apartment.

Sopranocorry (Melbourne, Australia) 06/19/2018

We enjoyed our stay at Aqua Pacific Monarch and the service from reception staff in particular was excellent. The rooms are nicely appointed, and we enjoyed the view of the city and partial view of the ocean. The hotel is in a very central location. Hawaii is a very big city, with lots and lots of highrise buildings within a very small city area. Everything in the city is super expensive, and having the ability to make some quick/simple breakfast snack items for yourself was very welcome, as our room had both a microwave, coffee dripfilter as well as a cooktop and dining area in the room. I particularly enjoyed opening the balcony door, but watch out for the seagulls flying in! The pool area on rooftop was quite small however, extremely windy. You were unable to sit outside without glasses, towel, book etc blowing away even though there is fencing around the area. If there are children (or noisy adults) around, it is not a relaxing area. The hotel provided a happy hour with some snacks and drinks available in an upstairs room, which was quite nice and friendly, but was not well attended as there are some 500 rooms in this building. We enjoyed our stay.

shortyholiday (Sydney, Australia) 06/18/2018

Very helpful staff, rooms were excellent, clean, so close to Waikiki beach. Free shuttle service to shops and other points of interest. Near bus stops. Great views, great swimming pool. Have no hesitation in recommending this hotel.

KiwiTraveller04 (Auckland, New Zealand) 06/14/2018

We stayed in a partial ocean-view room from May 30-June 4. We thought the room was nice. Hey its nothing fancy but its comfortable. Full kitchen was great, really handy to have. Couch was big and the pull out sofa bed wasn't too bad. The bed was nice and comfy. Great view and so close to the beach (approx 2 blocks back) At the end of the street you come out at the beach by the Duke statue so a great location. Worth the upgrade to the partial oceanview due to the view (otherwise you are looking at other buildings/ the road!) and the balcony which is a great size. The lead in rooms have tiny balconies. The air con is noisy but we only used it when we went out to make the room cold. The pool is nice. They have a spa too. View from the pool deck is lovely. Bathroom is an ok size. We were only on the 9th floor but didnt find road noise too excessive. Sure theres a bit as you are in the city so its to be expected. Pretty much its not 5 star fancy but you wouldnt expect it for the price. I think its the pick of the bunch in that price range. Front desk were helpful for us.

soliteyah (Philadelphia, Pennsylvania) 07/15/2018

As a budget traveler, I'm used to dated rooms, but this one really was in bad shape. It had multiple dark stains in the shape of an iron on the carpet, the bathroom vanity was missing doors on the bottom, the bathroom smelled of bleach, the room itself smelled musty, and the shower looked iffy enough that I wore flip-flops into it. To top things off, there was Wi-Fi only in common areas. Seriously? In 2018, no Wi-Fi in the room? Ugh. Normally I'd say you get what you pay for, but with tax we paid a good $200 for this place! The location was okay -- walking distance from Waikiki Beach and the Ala Wai Canal, with plenty of restaurants and shops nearby. And we appreciated the hotel's flexibility when we needed a late check-out. Budget spots in Waikiki seem hard to come by, but there must be better options.

M Hanifah N 07/10/2018

I needed a place to stay while waiting on an apartment. This was the least expensive. The staff were friendly and helpful. It's located in Waikiki and a quick walk to the beach. The hotel is worn and could use some updates! I killed three roaches over the few days that I was there. There is no parking at the hotel, but you can unload. They will give you parking options.

cbkrays (pune) 06/24/2018

We stayed here for three nights from 23 to 26 May 2018. Very Good location. No breakfast or restaurant in the hotel. Plenty of small / big eateries, grocery shops, malls & beach very close by. It’s a three storied building surrounded by skyscrapers all around. It has a small swimming pool with trees around. When one sits in the balcony (Our room was facing pool), one has a feeling of being in oasis in a desert. Rooms are slightly on the smaller side. Toiletries generally ok. Micro, cooking range etc available. Cutlery & crockery not of good standard. One day’s rent is deducted on booking as a deposit. Hotel does not have a lift (not given in the website). However, luggage were taken up to our second floor room by the staff. The corridor was stinking. Most of the gadgets in our room were dysfunctional. It took more than 24 hrs for all to come in line. However, I was given a financial compensation for the same (I asked for it). Hotel was planned to go for renovation. But that doesn’t mean that there should be stink or the gadgets would not work. Two of the front desk staff (both male) were impolite & also not helpful. In fact one did not intimate me an important message (about discount) for about 24 hrs. When asked, he started giving lame excuses. Also he totally forgot to intimate the staff that I would pay the bills in cash & not by credit card. This caused a little confusion at check out time, but resolved. The ladies in the front desk were helpful. Being a part of the Aqua group, this hotel had many free / concessions from many shops around. This was not told to guests. They just kept a small notice on the front desk. Accordingly we missed many such facilities. It is in the hotel’s interest & for their publicity that they should intimate the guests. All airport shuttle service providers touch this hotel for pick up & drop. WiFi is just in the lobby & not inside the room. Hotel has a luggage room where they keep luggage. Besides all these problems which I am sure are getting looked into during renovation, we shall stay here if we again visit Honolulu just for two reasons… great location and the joy one gets just being in an oasis amongst the skyscrapers

jjrkeenan (Boulder, Colorado) 06/07/2018

This hotel was perfect for me, non-glitzy, reasonably priced, very clean, a bit dated but well maintained, good shower stall with a line to dry things on, convenient location in Waikiki, quiet. Staff all friendly and helpful, both the front desk and housekeeping. Bedding was good, a bit firm for me personally (sleep # 30). It's basically a U-shape with a courtyard in the middle with a pool, hot tub, koi pond, and beautiful landscaping. Surrounded by a solid wall so the only entry is the walkway by the front desk. 3 floors, no elevator, but multiple times, staff members offered to carry stuff up the stairs for me. Parking on site at standard Waikiki rates. (Spaces, also like many Waikiki places, are tiny!) Room 302 had a lanai looking onto the courtyard - I loved it!. I was even with tops of some trees which provided partial privacy from other lanais. Looking up, I saw high rises partly blocked by higher trees. Rooms on the outside of the U seem to face the privacy wall or, on upper floors, a parking garage. This room had a kitchenette with small fridge, microwave, coffee maker, and electric range. It was basically but decently stocked with dishes, flatware, a good knife, corkscrew, can opener, dish soap and drainer, and a few other basic utensils - everything I needed. I had to move the coffee maker to find a plug (or unplug the microwave) - not a problem for me. Coffee and fixings replenished every day. This room had a connecting door to the next with absolutely no soundproofing. When I mentioned that at the desk, they immediately offered to move me to a non-connecting room. I found that keeping my air conditioner running (set it to fan) was enough white noise to drown out most of the noise from the connecting room.

63oliverb 06/03/2018

It was ok value and an ok ambiance cause we are a young hip family but I wouldn’t recommend for older couples looking for tranquillity.... no internet in the rooms so forced to sit in the lobby on your device when needed.... social experiment possibly?? Has a pool and rooms ok.

angelbaby67 (Hawaii) 07/18/2018

Stayed a night at this property. The first room we were given smelled bad, a/c wasn’t blowing cold and there were stains on the bed sheets and carpet. Contacted the front desk and given an “upgraded” room. The “upgraded” room had stains on the carpet, curtains, & bedsheets. The lamp shade was torn and furniture worn. The bathtub was extremely horrible too! I’m a local resident and I will say I will never go back to this property!

Debbie P (Honolulu, Hawaii) 07/10/2018

What a lovely experience here at this hotel. It is attached to the world famous Wailana Restaurant that is still up and running since I was a little girl. The staff here is amazingly friendly and helpful. Coffee, lemon water, apples available in the lobby area. Great for the hot summer days getting back from the beach and the cool evenings. The lotion, shampoo, conditioner is Hawaiian coconut scent. I just think the bed pillow is too bulky but for 3 nights, I can live with it. The room is spacious and the sleeper sofa is perfect for additional guests. Also, a DVD station in lobby. Fun past time to choose your own movie to watch after you get back to relax.

Charlotte H (Derby, United Kingdom) 06/25/2018

We booked a package holiday and our weeks stay in Hawaii had us staying at this hotel. The hotel is basic and quite dated however it was fine for what we needed - a bed to sleep after our busy days exploring the island. The hotel doesn’t have a restaurant on site, just an iHop attached next door which we enjoyed. Our stay wasn’t bad but we’d probably choose somewhere different next time.

AmieC747 (Auckland Central, New Zealand) 06/24/2018

I booked our stay at the Aqua via Trip advisor. Specified 2 adults & 1 toddler. Paid just under $3k for 7 nights and the room was barely big enough for 1 adult let alone 3 people. No water was given, we had to drink from plastic cups in the lobby area. I travel a lot and stay in many hotels but never in my life have i stayed at a hotel that didnt give complimentary water in the room.. our linen was never changed in 7 days, i know because my daughter spilled some of her milk on the bed and it was still crusty on day 7. Even after asking housekeeping to change the linen nothing happened. Yes the hotel does offer beach chairs, towels to take to the beach plus the complimentary shuttle to the local malls etc, however that does not compensate for their short comings. There is no eatery in the hotel you have to eat at the ihop, or other places around meaning no room service. Lucky they do provide microwaves, so you can buy from other places and heat it up later. The draw for us was the proximity to the Hilton village, the shopping at the ala moana centre is about 5 mins drive, loads of shopping on kalukalau blvd too. The views of the other hotels look good from this one. Would i come back no- not in a million years!! Would i recomend - only to people who are desparate for somewhere to stay or want to flush money down the drain..

Trollatc (Kwajalein Island, Marshall Islands) 06/18/2018

I have stayed here many times before. Always Clean and the front desk is always great. I have had a few problems with the showers in the rooms before, low pressure or not draining. But never anything that will cause major problems with my trip. Each room has a small refrigerator and bathroom come with toiletries you need other that a razor. Parking was $25 day the last time I stayed there (about the same as every other hotel in the area). They clean everyday, and the cleaning ladies do a great job.

rpflaumer (Magnolia, Delaware) 07/20/2018

Comfortable rooms with nice views in a great location. The staff is very friendly and helpful. The hotel could use more amenities you would expect to find in a hotel in a vacation location. Having a gym, laundry facility, and coffee bar and grill would be a big improvement on the overall facility.

Squirmin (Vancouver) 07/18/2018

Stayed four nights in Waikiki, and as per my rating, it is an average hotel. I certainly can't rate it as "very good" or "excellent". Our room on the 10th floor was quiet, and so we had good quality sleeps. Overall the room is basic, and our view was of the neighbouring hotel. If you went out on the small lanai, and looked left, you could see the ocean between the two buildings. I really don't like the daily $25 resort fee, as I'm not sure what you get with that. We didn't use the pool, and other than a beach towel service, I think it's a bit of a scam done by a number of Waikiki hotels. Coffee maker as part of the resort fee - please give me a break. So average rating, the staff were pleasant enough, and we slept well, but this is a basic hotel overall.

Maryanne N 07/18/2018

Don't stay here, the furnishings in the foyer are old and and stained, as the carpet was. Unhelpful staff,had hoped the room would be better. It was so smelly, old and unclean. I was shocked when I walked in. No bench in the bathroom. Again, stains all over the carpet.Not even a spoon ! Bedding all old, not fresh at all.Curtains didn't close properly, very poor lighting. One lamp was broken. It was so neglected. Tried to change rooms. I was just told, we are full. Staff didn't care. Nightclub downstairs at night. Very hard to sleep. Then on check out you are hit with an obscene amenities fee. Stay anywhere but here.

ewr2phx (Chandler, Arizona) 07/15/2018

This is a top notch hotel, from the staff to the room and location. A bit overpriced, but it is Waikiki. Clean rooms with breathtaking views of the oceans Diamond Head. I can’t say enough of how much our whole family loved the Park Shore Waikiki. We can’t wait to go back next year.

Elaine M (North Hollywood) 07/15/2018

This hotel is located at the Diamond Head end of Waikiki, with a fantastic view from the room. The hotel staff were very helpful and the room was extremely comfortable. We enjoyed being near the beach and away from the hectic Waikiki area. Will definitely stay here again.

GreenCombi (Melbourne, Australia) 07/19/2018

Very surprised to find any positive points about this hotel on other reviews. My "highlights" were...... 1. Very old decor everywhere 2. Rooms had a strange musty smell like they hadn't been properly cleaned for ages 3. The air-conditioners were unbelievably noisy. I'm a pretty deep sleeper though the old style air-cons kept waking me up 4. The balcony was useless as there was no privacy. From our balcony I could easily see partly onto at least onto 6 other balconies, with one literally ~ 3 m away with no screening at all 5. The beds were poor. For some bizarre reason the under-sheets were too small for the beds and so kept riding high during the night. As for house-keeping, one day I found they had simply pulled up the top sheets, as the under-sheet was still pulled up high from the night before...lazy housekeeping effort there 6. The "buffet breakfast" was a joke- easily the worst I have seen in 30 years of travelling. The "restaurant" was a tiny room with enough space for only 4 tables- for the whole hotel!. There was an extraordinarily small range of food offered and it was of very average quality. 7. The front desk staff seemed to not care about their customers. One was blatantly rude to us. On other days I saw two separate parties arguing with front-desk staff over some issue. One staff member did smile at us several times, though the others seemed happy to just stand around and ignore guests. 8. The Hotel location is at the wrong end of Waikiki and right next to a very noisy petrol station. Street noise was very noticeable. 9. The pool is tiny 10. Ridiculously expensive daily resort fee for the all the "services" offered (yes I know what they are- they're just really poor all-around). To call itself a "resort" is a joke. So if it was a youth hostel or was advertised as a 2 star hotel, then The Luana would be acceptable. However I found it to be extraordinarily over-priced for the very poor quality and services offered. Do yourself a favour- find somewhere else to stay; ANYWHERE else.

dapits2018 07/18/2018

Great place. Close to everything, but quiet. Nice coffe shop and beautiful inside. Great views, nice swimming pool and a private BBQ area for guests. Close to all the hot spots, ocean front with extremely short walk through the lush park to the best Waikiki beach.

Suzanne S (Mt Eliza, Australia) 07/11/2018

We booked this hotel literally the day we flew out from Australia, as our original flight to Bali was cancelled due to the volcanoe, so suddenly we found ourselves being flown to Honolulu instead. Would not stay here again. We arrived at 8.30am and were told there were rooms we could check into immediately, but not the type we needed (two twins - we had two teenage children with us and they could not provide interconnecting rooms, so we had to have one parent stay with each child ie two twin rooms). Alternatively if we waited to check in til 3pm, we would have the two twins, so we chose to do that. Walked around Waikiki for 7 hrs, with no opportunity to swim or change clothes (as we couldn't unpack) and then arrived back to be given two double rooms ie a queen bed in each, not even adjacent rooms. When we went to raise this with the staff, they had the attitude that "there's nothing we can do about it" and shrugged their shoulders. We asked for the Manager, and she was the same, and even got quite narky in the way she was speaking to us. We then were told we could speak to the General Manager, Clem, and while he was more empathetic, he would not believe our telling of the situation and took no responsibility for the clear error someone on his staff had made. We were then put into adjacent rooms with a queen bed and a pull-out sofa in each - better, but still not ideal as the sofa bed in both rooms had a dip in the middle and both my husband and my son had a sore back the next day from sleeping on these. We re finally moved to suitable rooms on Day two of our visit - only then could we actually unpack and access things to go to the beach etc, so properly start our holiday. The breakfast buffet room has barely enough seating for 10-12 people, and was a very minimal menu, so even if you could get a seat (which was difficult - we waited for 20 mins two days in a row, then decided to breakfast elsewhere in future), the food was poor. The resort fee is supposed to account for this - you get vouchers back to use for breakfast - but what is the point if you can't use them? A resort fee should be to pay for things the resort provides on top of the standard inclusions a hotel would normally give: I don't call towels or chairs for the beach "resort extra's" when you are staying at a beach hotel! So on check out we paid around US$600 resort fee for our 8 day stay for essentially nothing.

Nina G 07/09/2018

Hotel was ok. I was disappointed at first. Our flight got here at 8:30. Great welcome from rep at airport with flower lei and good ride to Hotel. Had called earlier and was told would honour waiving of resort fee for govt workers. At desk was told no because booked through Costco. Was given breakfast vouchers - no assistance with the bags at all and no additional information or recommendations from John. The room was small and just average. I thought with the comment from John I must have gotten an awesome deal with Costco. Apparently not. Nothing in the fridge. No microwave. Coffee burnt on the coffee maker. And tiny bathroom. Started off on the wrong foot but I have to say the rest of the staff are good. Breakfast was decent and it was convenient to have this available on site. Its not open all day so no lunch or dinner options on site. Open for Dinner only on Friday and Saturday. The parking fee is $35 per night. If Hawaii's primary industry is hospitality, this place falls short. We weren't even told the extra vouchers could be used to to get water for the fridge which would have been nice. I am disappointed with Costco and the Luana. They need to make better arrangements for late arrivers and some kind of info or orientation time regarding the amenities. Maybe I have just gotten used to A class service from Costco so expected similar from Costco travel and the Luana if they have partnered. Overall I did enjoy my time in Hawaii.

jmcyow (Ottawa) 07/05/2018

I have no idea why this place is not better rated on Trip Advisor. It has everything one can hope for. Classic Hawaiian style lobby and mezzanine. Rates are very competitive (probably some of the best you'll find in Waikiki). Location is very nice, right next to Fort Derussy and its beautiful beach (much wider than the central Waikiki beach). It's right at the edge of the Kalakaua strip, so not as busy as the other hotels right in the middle of it. Check-in was professionally handled by Chastity, who, at our request, arranged for a room with a better view for a nominal daily fee. We ended with a "partial ocean view" room on the 16th floor (the highest one). In reality, we had a very good view of the ocean along with a wonderful view of Waikiki and the Diamond head. Rooms are spacious and clean, with a balcony. Our room had a granite counter with a large sink and small fridge, but no microwave or hot plate (which are found only if you book a studio kitchenette). Granite counter also in the bathroom. Mattresses were firm and particularly comfortable. There is a safe in each room. AC worked well. The pool was only slightly heated and we found lots of hair in it (filtering issue?). Of note, there are two large, very nice natural gas Weber BBQs available; we used them on two occasions when we didn't feel like going out to restaurant. Laundry facilities were modern and functioning properly. Three times a week, there is a "manager's reception" on the mezzanine, where they offer wine, local beer, cheese and crackers at no cost. We found the wines to be actually quite decent. Bikes are also available for free (see the bell boy). Buses pass at the front door should you wish to go to places like the Diamond Head or Hanauma Bay (where parking is tricky). Staff were friendly and helpful at all times. All in all, I'm not sure what else someone could ask for. Having said this, I am knocking off one star in my overall rating because of the so-called "amenity fees" of $25 charged on daily basis. This is basically a surcharge for such things as pool towels and beach chairs which should be part of the basic accommodation charges. Nothing we saw justified that surcharge. Most Waikiki hotels charge it but that doesn't make it acceptable. It really comes across as a scam, a gimmick, a money-grab. Puts a damper on an otherwise very fine establishment.

Hiro O (Sagamihara, Japan) 07/13/2018

I'm staying right now at one of the units in this hotel. I have come to Hawaii about 10 times and stayed for over 80 days in total (over 2 months in total). Front desk staffs are friendly and kind, but not perfect. [Roach story] I saw several roaches in this 2 nights. I have experienced to struggle with many roaches in a condo before, where I ordered to change room. So I am not surprised to see roaches in hotel rooms equipped with kitchen or kitchenette. This time, I bought yesterday a roach killers (not a pesticide) at a Long's Drugs to make our stay better, and set them around kitchen and bathroom because I don't like to see them. I hope they will work soon. I killed some roaches after that. Next to my room is a trash chute and so noisy until 10 at night, but it is closed since yesterday for an emergency repair, which makes us inconvenient but calm. I think the trash chute is one of the cause of roaches. Anyway, I come to be afraid to continue staying here because I don't want to take roaches back to my home packed in our baggages. How awful! [TV story] They have cableTV tuners in guest rooms, but it is so difficult and takes time to understand how to use. Moreover, I could not watch TV's because of a signal loss until the second morning. I reported it to the front desk and they sent a room keeper. The guy said that not just our room but many are the same. They don't seem to have solution to this problem, so we still cannot watch TV. OMG! I'm afraid I can't watch TV until we check out. Too silent! I'd like to request a room change if it won't get better tomorrow. They should refund part of the amenity fee because we can't use them. We pay twenty-five dollars for the amenity. [Kitchen] Small fridge cannot stock many foods, so we can't protect our foods away from roaches. I don't want to place foods on the kitchen board. The sink is located in washroom which we should use for both kitchen and washroom, which makes us inconvenient to cook. [Air Conditioning story] AC is fantastically! noisy as someone reported before. Water produced in AC is collected in a bucket placed at Lanai (balcony) and become full in a several days... so far, so good. Once it becomes full, the room keeper (I hope it is not guests) turns over the bucket at Lanai, and heavy rain fall down to the lower stories. Sudden heavy rain in a really sunny day! I can't understand what happened and looked over the sky, and found blue clear sky with no clouds. I remember the same story in another condo several years ago, It was, in fact, a condo of Aqua! It's better not to collect waters from AC's. [Overalls] Condos and Kitchenettes are convenient for long stayers, but many of them are old. You need to manage which hotels or condos to choose and what and how to cook ... like ... using hotel rooms with microwave ... etc. Maybe hotels WITHOUT kitchen have fewer bugs. My booking will last for another six nights, and I don't expect to fully enjoy hour time in this hotel. I will update info later. See ya later.

misspig52 (Port Macquarie, Australia) 07/12/2018

Stayed for 6 nights Nice clean facilities Two giant beds and a nice big shower The balcony overlooked the pool and we had sea breezes of a night~Staff were fabulous and helped with all our needs GAve us tips on where to eat as well

Natalimac (Pisa, Italy) 07/09/2018

Hotel is dated. More like efficiency dorm rooms. No ac except in bedroom; open windows was like a wind tunnel. Excellent view & convenient to downtown shopping and beaches. Parking expensive and small

Masami012 06/29/2018

I stay in unit 4218 and it was the worst stay I have encounter. 1) I was instructed to check in at the front desk and collect my keys to get through the doors and I get to the front desk the lady at the front desk said we had to contact the owner of the unit because I wasn't on the list. whatever list she was talking about. 2) I then was instructed to go to the security desk to check in. Getting already frustrated from a long flight and then to this. Security gaurd was very rude I believe his name is Todd.He was very RUDE!! how can you have someone like that work there? anyways he rudely almost like shouting at me to go back to the front desk to check in. I told him that I was told to come to see secruity he said "NO GO TO THE FRONT DESK TO CHECK IN NOT HERE WE DON"T DO CHEK INS HERE" now i'm pissed 3) I went back to the front desk and told the lady there in a very mad voice that someone better know something about my reesrvations because i'm getting sent here and there and no one wants to check me in , I paid for my stay and this is BS!! the lady at the font desk Teri was nice enought to ask me for my confirmation and help me check in. she called the numbe that was on my confirmation and she got someone to come downstairs and help me check in. Sy or Si came down and checked in me. Finally i'm checking in. 4) I get to my room and it's a nice room, nice view. Loving the the view that i'm getting. 5) middle of the night my AC stop working and my kids and I are buring in the room, I open the sliding door to let some air in the room but it doesn't seem to work. I call the agent about 10 times and leaves voicemails on every phone call that I made. it got to the point where I had my kids sleep on the chairs on the patio as I keep calling this people about the AC. The next morning still no one calls me back about my messages. I called and a guy name Zack answered and i'm already angry from the night before and I tell him about the ac and that we had to move the couch outside and in his defense he says that he doesn't work 24/7 so that's why he doesn't answers. I angrly tell him that when you have a business your phone should be on 24/7 regaurdless if your off or not. My kids had to sleep outside on the patio sitting up on the chairs because I couldn't get any help from them and he tells me "well ma'am what do you want me to do? by another ac unit because your unit's ac is broken? how do we know if you didn't break it and trying to pin this on us?" I was really surpised with what he told me I told him to refund me the rest of my 10 nights here i'm going to another hotel I don't tolereate this BS especially from someone that's getting paid a paycheck becaue of us. He tells me that he only can refund me for 8 nights because I used up 2 nights already. I demanded my refund and asked him to speak to manager because he needs to be fired to written up. He transfer's my call to a woman name chelsey and she's even worst then Zack. I packed up my things and went to their office on the 6th floor and demand my refund for 10 nights. I waited for them for about 1 and half in their office. Finally get my refund, my kids and I tells them that they are the worst and will not refere anyone to them, they just shrug their shoulders and laugh. VERY VERY VERY RUDE PEOPLE!!! I didn't stay in the room for more than a day and we get treated like this, thankfully we checked in to the Hilton hotel where there is more friendly and professional staff. I WOULD NOT RECCOMMEND ISLAND COLONY STUDIOS WITH ZACK AND CHELESY...VERY RUDE PEOPLE...

Africa075 (Dakar, Senegal) 06/03/2018

Travelled for +20 hours. Staff not helpful with early check-in options. I'm in business attire (not like the other shirtless beach bums walking around), and closed my eyes in the chair in the lobby. Got woke up and asked to leave the lobby if I couldn't stay awake while waiting for my room. Looking for some other place to spend my money where I won't inconvenience the staff! Not impressed at all with this place ($25 per day parking also).

drkreitzer (Cedar Rapids, Iowa) 07/12/2018

Awesome location lovely staff but hidden charges the anemities cost you 17.00 a day extra on your bill. Not sure why everything can’t just b straight forward That charge was for newspaper which I never saw and shuttle service which I never used and internet we are in the middle of a medical emergency and really don’t need the surprises added to an already expensive scary time

travelocityknome (melbourne) 03/31/2018

The Ewa Hotel was just what I wanted. It's a budget conscious hotel near the beach, waikiki strip, the local bus and an awesome food truck (Mami's Empanadas). It is a good hotel (decor is of the 80's) with friendly staff. It's maybe not as fancy as those on the strip, however it is clean, friendly and recommended for its price point. The rooms have enough space for you to spread out, bathroom is good and beds are comfy and on site laundry at an affordable price. We opted for a kitchenette to save $$ on meals and opted to do breakfast ourselves most days using the facilities and getting supplies from ABC Store or Food Pantry. Good location at the Honolulu Zoo end of the strip.

MrThrill (Adelaide) 03/29/2018

Considering it's in Waikiki and only 5 minutes from the beach, this is a good choice for the budget conscious traveller. Yes, it's a bit dated but our room was huge and the beds comfy. The 3pm check-in time is a bit late, if like us, you had a long overnight flight.

Jacqueline D 03/13/2018

Run down budget hotel. Would be amazing if they put some repairs into it, and cleaned it up. I don't think I would stay here again. Our room was large, but unwelcoming.. We got one of the bigger suites on the roof and it had so much potential. Very quiet.. Almost too quiet...

Nicole1958 (Ottawa, Canada) 02/20/2018

Great location. Clean and quiet. One of the cheaper hotels in the area. A few minutes walk to the beach. Microwave and fridge in room. Coffee machine in room. No breakfast included. Slow and small elevator. Receptionist very friendly and answered all my questions about Diamond Head.

LaToya G 07/19/2018

We paid extra for the Mountain View and our “view” was extremely obstructed by tall buildings. Then they offered an ocean view. We turned it down because we didn’t think it was worth 30 bucks extra per night to have an obstructed ocean view too. We could have saved that extra money on the Mountain View as well. The hotel was clean but their was a huge hole in the carpet which I feel should’ve been replaced before renting that room to us for what we paid. The manager was nice enough to send a bottle of wine for our anniversary, but that’s all they offered and we aren’t big wine drinkers. The food at cinnamon’s was subpar. However, being next to the Hilton allowed us to have better food over there at their restaurant. The beach access was a little bit of a walk and we were unaware that we had access to a shaded outdoor pool on the second floor. We thought the fully exposed to the sun pool on the first floor was the only one. The refrigerator was not on when we arrived which meant we had to wait hours for our waters and soda to cool. The air also had not been turned on. Despite the flaws, overall we had a good stay here and would consider them again because the location was almost perfectly centered around all we wanted to do while there.

brngood (Los Angeles, California) 07/17/2018

Wonderful hotel, great location, extremely helpful staff. Richelle went out of her way to bring me my blouse that I left behind when I moved to another part of the island! Loved the room and the balcony to enjoy the sea view!

Dennis V 07/15/2018

Very good location and excellent location. Hotel extremely clean. Staff very helpful. Restaurant only fair. However, overall, I really enjoyed the stay and would stay at the hotel again when I return to Oahu.

Christina F (Vaxjo, Sweden) 07/12/2018

We spent 7 nights at this nice hotel and suites close to Waikiki beach, Honolulu Oahu. We got a studio at the 24 th floor with ocean view! Double bed and sofa as extra bed. Balcony for romantic evenings. Great kitchen fully equipped! Beach towels. Good connections with shuttle bus outside the hotel. Calm and quiet during the night. Concierge in the lobby. Washing machine in the hallway. Entertainment in the evening. Small pool as the only negative experience. Highly recommended for family’s and couples.

LEO554 (Mooloolaba, Australia) 07/10/2018

My husband and I booked a condo through Waikiki Rentals. This is a privately owned apartment in a large hotel apartment complex. There are also apartments available directly through the Ilikai Hotel website. We stayed in a room facing the lagoon on the 17th floor.1733. The view is beautiful and if you are staying in Waikiki you really do need to have a view of the sea. The apartment was not very well cleaned. The shower and bathroom were pretty gungy. There was broccoli and rice in the dish washer and some of the glassware, crockery and cutlery were dirty. I think this is a shame as I am sure the owners would not appreciate the fact that the cleaners are not doing their job efficiently. There were plenty of kitchen utensils, crockery, cutlery, glassware but I do feel that there should be a quantity of dishwasher powder and laundry detergent as having to buy these for a short stay is most frustrating and a waste of money. The bed was very comfortable and the room was relatively quiet. The bus stop is outside the door although we did struggle to work out which buses were available for the general public to ride as many of them are private tours only. We did not use the pool as it was always very crowded. For the size of the complex we considered the pool to be much too small. We went to the free hula show and even though it rained and the show had to be cut short I consider it to be the best hula show we saw in Hawaii. Don't miss it if you are there on the night it is on.