Pauly_Dents (Huddersfield, United Kingdom) 10/30/2019

Stayed here for 4 nights nice location in that its 5-10 minutes walk from beach and busy area and 2 mins from bus and amenities. Hotel is nice clean with open plan reception with seating area. Staff on arrival helpful and nice. Rooms were clean but a little dated but bed was comfy and aircon was included. Also get in room was coffee maker and fridge large tele and safe. We overlooked the road but it is relatively quiet so wasnt an issue. Also building work is taking place next door and across the road which starts early but no more noisy that normal delivery lorries and bin wagons, but not an issue to us as we are early risers. Breakfast good but plenty of variety of warm food but very basic cereals hoola hoops or bran flakes also only thing to put on toast was maple syrup no jam or marmalade when the stern asian front of house no was the answer which i find strange when offering breakfast. but could have had spicey cabbage noodles egg fried rise items more suitable for dinner. All in all enjoyed our stay.

christine154976 (Halifax, Canada) 10/24/2019

Stayed here 10 days very good location! Close walk to the beach only 2 blocks please don’t rent the beach chairs at the beach ..hotel front desk offered beach towels and chair free of charge just sign out for the day ...desk people are very helpful and friendly...breakfast ok mostly had pancakes sauges eggs ham ..you can find something is included in price of hotel not many offer this only 2 hours thou 7 to 9..had a great stay not fancy but clean and professional..pool small but works to take a dip not many people never down there and abc stores on every corner have lots of things to buy and snacks and alcohol Christine Nova Scotia Canada 🇨🇦

paul m (Chigwell, United Kingdom) 10/21/2019

this hotel is a good location and access to the restaurant one i can recommend is called chucks which is in easy access walking and the best steak we have had and the price was right if you want good time there is also a house band and the staff are top notch

PieterB205 (Kalmthout, Belgium) 10/13/2019

We stayed in a queensized guestroom, without balcony. Although the room was outdated, it was clean. Very basic bathroom, without a closet. But then again, we only need our room to sleep. The hotel is perfect located to make trips around the island. Breakfast is good, but there’s no variety.

Jeffrey H (Tampa, Florida) 10/09/2019

We were visiting Waikiki for the first time, and wanted to have a room under $200 per night and walking distance from the beach. We first found out about the hotel through an Airbnb listing, and then checked out the hotel on its on site. The hotel is a mixture of rooms owned and managed by the hotel, and rooms/condos owned by private owners. The hotel has remodeled many, but not all of its rooms, and the rooms by the owners can be remodeled or very old and in disrepair. We found that the room that we rented through Airbnb was in the old and disrepair category. The owner was friendly and responsive, and fixed the toilet and the lights. We saw a room belonging to the hotle, and it looked fresh and modern. Good things about the hotel are that it is about a 10 minute walk to the beach; relatively low price; it has a good WiFi signal; and there is a good breakfast for hotel guests (or for purchase for Airbnb guests), and that the elevator worked well. Bad things are that it has no view of either beach or city due to being surrounded by higher buildings, and that we did not enjoy the Airbnb room.

dawntop (Parksville, Canada) 10/23/2019

I looked at the posted photos read most of the reviews and still thought I'd give this place a try. I should have realized this hotel was not up to par when, upon arriving at 11 pm, several locals were working on a car right out front. Then we enter the lobby and hear an employee asking the front desk man what the various room charges are! Huh?! This was probably once a very nice place to stay. Unfortunately, the lack of upkeep shows. The only reason I gave it two stars was because the employees were very nice. Pros: nice employees; centrally located; safe in closet; large room; lemon water in lobby; big fridge and stove in kitchen area of our room. Cons: very loud a/c; bathroom window slats couldn't close so it got very warm in there; no "continental" breakfast; coffee machine out of order with only black coffee being free (cream was $1.00); three other entry doors to our room with cheap push in door locks-did not feel safe and told desk clerk; flimsy sliding door locks; kitchen drain plug broken; pool tiles were slimy and I slipped twice upon entry. The entire place needs upgrading. SEE PHOTOS

Cliff K 10/17/2019

We recently stayed at the Aqua Bamboo in Waikiki from Oct 5-13, 2019 in room 807. Family of 2 adults and 2 children (ages 4 and 13). The room was a one bedroom suite with a queen bed in the bedroom and a queen pullout in the living area. Perfect sleeping arrangements for me and my family. We had a kitchen and were able to take full advantage of this during our stay. Coming from Canada, the CDN dollar doesn't fair well in the USA so this was very welcomed to save us a little $$$ and we took full advantage of this amenity. The hotel staff were extremely accommodating to any and all of our requests. The swimming pool is an incredible little oasis right in the middle of busy Waikiki! You'd never know you were in the middle of a city. We enjoyed the pool daily as there was always nice shaded areas to give the kids a break from the sun. Once the pool-side bar construction is complete, this will only add to the value of this area of the hotel. Pleasant surprise amenities: - Espresso machine in the lobby. Free cafe americano which we had every day and only $1.00 for specialty coffees like latte and $1.00 hot chocolate. - Complimentary beach chairs, float devices, body boards available to guests to take down to the beach. - Complimentary beach towel service - Movie rental machine in lobby, free of charge and included video games as there was a PlayStation in the room. This came in handy on the one and only day we had rain pretty much all day. Movies were nice to have at night when our day had wrapped up. - Washer/Dryers located on floors 4, 8 and 12 (from memory). The biggest PLUS with this hotel is the location. 1.5 blocks to the beach!! we were there in about 4 mins every day and it is so central we weren't far from whatever amenities we needed. We had rented a car for the week to explore the island but aside from that there was no need for a car. Next time we will skip that expense now that we know the hotel is so close to all we need. We would not hesitate to recommend this hotel to anyone, it suits all types of travelers.

BLMerce (Kensington, Maryland) 10/12/2019

Booked through Hotels.com. They moved us from our original booking to this room. It was terrible. Run down and needs lots of updating The one cup offered for us to use was dirty. Luckily we booked only one night before our cruise. I’m sure the hotel rooms are much nicer. I would book directly. The lobby and outside area are lovely and I’m sure their hotel rooms are much better than what we had. Front desk was very helpful in getting us to our cruise

evanora22 (Brisbane, Australia) 10/06/2019

This hotel is currently undergoing renovation works, so from water shut down's to construction workers all over the place. The hotel is ok but not very clean there was a weird smell in the lobby and the customer service is simply non-existent. I don't recall ever getting a hi or hello or any introduction to tourist activities or what's in the area or anyone who spoke English what a missed opportunity! Rooms were cleaned everyday but needs some maintenance. The pool was slippery and no promotion of Manager's reception etc. No drinking water either! On the plus side there are restaurants and the beach nearby and walking around and visiting other hotels we would return to Hawaii but definitely not to this hotel. This place is ok if you could deal with poor customer service and noise. Don't stay here if you are travelling with kids, there are better hotels. I won't return even if it was offered for free

DONNA063 (Botany, Australia) 10/04/2019

I stayed at this hotel for sux nights and my room was large comfortable and had two balconies one over looking views of Waikiki beach the other the mountains. The first two days I was here there was no concierge, then on the Tuesday Heather appeared and assisted me with some activity bookings. Brandon on reception wss great everyday he would greet me with a hello, ask how everything was. There was some general maintenance and renovating going on in the hotel but it was all done as quietly and without disturbing you as much as possible. On day five of my stay I had "plumbing issues" in the bathroom with water still in the bath from the shower and the toilet doing it's own thing, I spoke to the girl on reception who called maintenance straight away when I returned to the hotel about an hour later I was told that they would be moving me into a suite due to the plumbing issue and apologized. I felt this was very good customer service and solved the issue of being in a room and uncomfortable. I moved my luggage to my new room which was on the opposite side so both balconies now looked at the mountains. The daily resort fee I feel is high especially if you do not use the dvd/games. Free WiFi is part of this along with towels and beach chairs. Although not of big importance a restaurant or bar on site would be very beneficial especially after a long day instead of needing to go out again. I would probably stay here again.

SMyers19 11/06/2019

This is an older property but well maintained and is in a great location. The staff is wonderful, especially Olivia at the front desk. I had messed up my reservation and she was able to reaccommodate us and when we needed to be moved due to noise she offered to move us (I didn't have to ask) and then went the extra step and upgraded us all done with a smile and positive attitude. Everyone we had interactions with was friendly, helpful and good at their job. I was in the travel industry for 30 years and have stayed a lot of hotels and this is the first one I gave a rating to. We would stay here again!

657marilyne (Birmingham, Alabama) 11/05/2019

Lovely, older hotel right in the middle of Waikiki. The people were friendly. Service was great Breakfast was continental with fresh fruit, bagels, toast and cereal. When we checked out, they gave us each a Hawaiian cookie. We booked the junior suite which was a huge room with a bid balcony, fridge, sink and microwave.

321jannam (Brisbane, Australia) 11/05/2019

We had a nice stay at Aqua Oasis for 1 week. Clean, helpful staff and great location near the shopping strip, close walk to the beach. The same breakfast every morning was a bit monotonous but all in all good for the price. The photos are the view from our 10th floor balcony.

T1295MZrichard 11/05/2019

I was very impressed with their great customer services, the team was cordial and very helpful. Olivia radiant smile and good attitude made the experience ! I will reserve this hotel on my next trip for sure. A Big Mahalo, Rich

Q1865HGkarenf 11/03/2019

Check in was quick and we were offered bag storage as we were very early. We were given free breakfast, which was a surprise and most welcome. Nice clean, good sized room with a comfortable bed and a bath, which was nice. Great location near lovely restaurants and 10 minutes walk to the beach. Right in amongst some great shopping. Just a very simple continental breakfast offered and a small pool, which was enough to cool off in. Friendly, helpful staff, desk manned 24 hours. Great fast checkout. Definitely coming back! Thanks.

elletee0520 11/12/2019

I have stayed at this hotel before and i chose to stay here again because it is a great location. Conveniently close to many restaurants and shopping. A block away from the Royal Hawaiian Shopping Centre and very close to the Waikiki beach. There is an awesome alley way of souvenirs thats across from the hotel. I like that there were complimentary beverages in the lobby. 1 elevator was broken which made the wait a bit longer, but i could take the stairs.

Curiosity719733 11/11/2019

this hotel needs major painting and touchup - There should be matching, coordinated furniture instead of 2 different kinds of chairs at table - But it is a nice size and it is not crowded - It would be nice if lighting was more convenient - mattress and pillow very good

166100steve (Maitland, Australia) 11/10/2019

The worst hotel we have ever stayed in. Old,Small, smelly, dirty, tv not working.Guests complaining.The foyer is tiny and always overcrowded with guest and their luggage filling the space making it hard to get in and out. Don't stay here. Cheap and horrible, gives Waikiki a bad name.

tbosto977162 11/08/2019

not very helpfull at all when dealing with my freind who was hurt while staying at your motel. No offer of acknowlegement of her well being after the insident . You would think that someone would check but no very dissapointed in the staff

972staceyd (Key West, Florida) 11/05/2019

This hotel was in a great location, very walkable to everything in Waikiki, also right on the bus and trolley lines so very convenient to take public transportation. The rooms are very outdated, old patio furniture on the balconies and by the pool. Very much felt like what it might be to live n the 70s with the decor. However, staff were very helpful and friendly.

valerie x (Sydney, Australia) 11/04/2019

The hotel had an amazing location, 5mins to the beach and we got a partial ocean view / mountain view room. The room was super clean and comfortable with ample space. The kitchen facilities was enough for a short stay and coffee was replenished daily. The only down side was the loud construction outside and the super loud air conditioner, but luckily there was a fan in the room. The hospitality was great as management put on a cocktail party each week so you can mingle with other guests. The staff were super friendly and helpful. You can also rent DVDs for free which was a huge plus. I thought the bed was comfortable but my partner disagrees. The rooftop pool deck was also a plus with amazing ocean front views and mountain views on the other side.

getlost333 (Adelaide, Australia) 10/31/2019

Great location close to the beach and main shopping district Older style hotel with rooftop pool and viewing area Rented a privately owned apartment on 31st floor clean and quite modern decor aircon was poor and noisy... cooktop was annoying and kept flashing errors and after reading reviews seems the property managers Ali’s beach rentals are still putting the wrong cookware in the apartment... and everyone is still complaining... Very slim balcony is something to think about if you like sitting outside... very narrow and intimidating with only 2 old plastic chairs to use if you’re game...

Craig J (Warragul, Australia) 10/21/2019

Stayed at the Pacific Monarch on our latest trip to Hawaii and were very pleased during our stay. Last time in Hawaii Four years ago, we opted for a more expensive hotel but in hindsight we realised that it was money wasted considering how much time we spent in our room. The Pacific Monarch is a middle-of-the-road place to stay; not the flashiest in Waikiki, nor is it a budget motel. We found the rooms comfortable and clean and, depending on what floor and options you pay for, had a good view of our surroundings including the beach. The service from the friendly staff was fantastic and we were made to feel very welcome during our stay. The rooftop pool and spa was nice in case you wanted a quick dip instead of heading for the beach, and the panoramic views from the roof was a bonus too. Nothing is perfect and our only gripe was the noisy window mounted Air Conditioner next to the bed, but other than that, I could not fault the place. We will most likely stay here again on our next trip!

Orchid51 10/13/2019

There’s a water cooler with ice in reception. It was needing refilled. My husband asked if it was getting refilled because water in room was warm no matter how long we ran it from the tap. He wanted to fill our water bottle. She suggested going to local supermarket to buy cold water!! I think customer care needs looked at.

Shanti P 10/05/2019

This place needs to be demolished the aircon that really doesn't work well is very old..the washroom was disgusting I didn't even want to shower but did with my sandals on..take a look at the pictures it will tell the story.. save your money go to a different hotel...plus they charge 25 dollars a day resort..I would not give this hotel a star rating..we stayed out most of the day and night..spend about 8 hours to sleep..the door you could see outside from the inside no dead lock only a latch..

CityGirl1000 11/08/2019

If you want a reasonable priced hotel a block from the beach, Aqua Palms in Waikiki is the place for you. It’s close to restaurants, shopping and the convention center. The room was small, but clean with a microwave and a refrigerator. Don’t expect a Continental breakfast. Workout lovers, you’re going to be disappointed with the gym. It only had two treadmills and a couple barbells. Hold your breath, the gym had a musty smell. City Girl1000

Kaleo808 11/04/2019

Being a person who is disabled and uses a wheelchair to move. This Hotel was a perfect chose for my needs. When I book the hotel I asked for an ADA room and was granted such a room. The room had 1 big bed and a rollout sofa. Microwave, Refrigerator. Plenty of room to move around with a wheelchair. Room located near the Elevator. Great Staff to help you as well always have a Bell Staff person in the lobby. Free Apples and drink in the lobby. Parking was expensive at $25 per day. but they have a Disability parking area for your use near the elevators. Laundry on sight as well. They use a credit card to use the machines.

Andrissa T 10/26/2019

I stayed 10/22-25/19It is a really good hotel for the price. Very budget friendly. They offer a shuttle, it’s close to the beach and wonderful restaurants. Staff is great! The pool is small but cozy and fun. ( open until 10pm too) Only problem I had Was the bed is a bit firm. The furniture is kind of old but not a problem. ( when you’re in Hawaii you’re not going to be spending much time in your hotel) I highly recommend the Aqua Palms hotel and look forward to staying there again. Thanks! Andrissa

kanakeaina (Maui, Hawaii) 10/26/2019

Love the 2 queen beds, microwave and fridge. Its located right outside of Waikiki which works for me because I don't like driving in and out of there...too much traffic. Close to ala moana, I'm a kaaimaina so they waived the resort fee or thy call it amentiy fee and $5 off my parking which was only $10. If I'm not mistaken parking at hotels in Waikiki could he over $25 a day.

kjkpatriots (Toronto, Canada) 10/25/2019

We stayed here in October and had a great stay, the hotel room and lobby were clean, the hotel is close to the main shops and restaurants, and close to the beach. The staff were great, there was iced water available in the lobby during the day and beach towels and chairs were available to borrow from the concierge desk. The room was clean and the bed was comfortable, very quiet from outside noise and had everything we needed. The only minor negative was that the bathroom looked a little dated and was missing small details such as somewhere to hang towels or clothes - the only area was a shelf above the toilet. But we enjoyed our stay here and would consider it again.

Jackjasa 11/06/2019

Fantastic views of Ala Wai Canal, the sea and the skyline. Great pool and BBQ facilities and the staff and activity booking desk was helpful and knowledgeable. A very short walk to the beach and major shopping and T Galleria where the Trolley buses depart, so very central to get around easily.

SlapMeandCallMeSilly 11/02/2019

Located to all that is Waikiki. Short walk to the beach and shopping. 6th Floor outdoor pool with multiple cabana with full morning to afternoon sun. C-store and laundry on same floor as pool and car rental agency on main floor. My room was on the north side and had wonderful views of the Canal and the golf course.

Debi-Mike28 (County Durham, United Kingdom) 11/01/2019

Stayed at this hotel for 10 days. Staff were very pleasant and accommodating and helpful especially at time of check in when we requested a change of room to meet our requirements. This was not a problem or issue when we asked. Loved our room, which was very clean and had amazing views. We enjoyed spending time at the pool and the comfy pool pod beds were fab. The hotel is situated in a great location, near to the canal for walks and close to shops and restaurants. Beach was not too far away. Thank you to all the staff at Aqua Skyline for making this a special and unforgettable holiday.

rjfreemanii 10/25/2019

Excellent staff. Brian and his team are amazing! Great rooms. Close to the beach and restaurants. Beautiful views. I highly recommend the hotel. I’ve stayed here over a dozen times and I’ve never been disappointed.

ng_ryan (Sydney) 10/25/2019

I stayed at this hotel for 2 nights prior to boarding the cruises ship. Given the high price of hotels at the time, this hotel suited me perfectly in terms of costs. Location was good in that it was only a couple of minute's walk to the beach and shopping district in Waikiki. There was also car rental office at the hotel, which made exploring Oahu very easy. Check in was a breeze. The staff was kind and very helpful. The room I was allocated was definitely showing its age. While it was partially facing the ocean, the room was quite dark and smelt of mould. The air conditioning was extremely loud, so loud that I had to wear ear plugs to sleep. The television also did not work at all (since I rarely stayed in the room, I did not report this to the staff). The bathroom was also very small, even smaller that that one I had on the cruise ship!!! Thankfully, internet in the room was fast. Would I stay at the hotel again? Probably, as long as improvements have been made to it.

James L 11/03/2019

The Ewa Hotel reminds me of a cross between some places I've lived. I've lived in cinder-block military barracks, and I've lived in an old building in San Francisco. Like the SF apartment, it's close to natural beauty. One of the reasons I chose the Ewa between the lower-cost hotels is that instead of window air-conditioning units; noise right over the bed, the Ewa has quieter units, and they work well. The other reason is proximity to Waikiki Wall / Queen's Beach. The cleaning staff is excellent and pro-active about removing wet towels to keep humidity down. One disappointment - the roof deck is not handicap accessible - the elevator stops the floor below. During our stay, the other guests were friendly and the staff was excellent. Advice from another review - get a balcony unit! Even though the balcony is small, we were very glad to have it.

sfmattyb (Los Angeles, California) 10/24/2019

This is another of the old-and-tired Waikiki hotels in desperate need of renovation and TLC. The price was right but you basically get what you pay for. Good location, on the quiet side of Waikiki and close to the beach, but definitely no frills and no amenities. The room and property overall are tired. The front desk staff all seemed less than excited to be there.

Misheel C 08/30/2019

I booked this hotel last minute, 5 days prior to stay via Hotels.com, then tried to cancel 4 days prior because of an emergency. They were "happy to cancel" but no refunds were allowed. On hotels.com, I could cancel but Ewa hotel would charge a penalty that was the same amount as my stay. I think that's a great business model, to then make the room available to "other guests who may need a place" so they can sell the room again. But I am not ever going to stay here for the unsympathetic and inflexible approach they have to making money.

Wandererz808 (Honolulu, Hawaii) 07/25/2019

I checked in here as me and a friend were going out for a night of drinks and did the responsible thing and got a room to avoid a DUI. So we checked in and out the door in 5 minutes. This morning when we woke up I found BLOOD ON THE WALL and a chair has a dent on it!! Like someone had a party before I checked in. I better not be charged for this as I reported this things. I was told housekeeping will be up.. No housekeeping ever came. I felt disgusted looking at blood on the wall and no one coming I showered in case there are more blood in the area. With having the feeling that this isn’t important to them I checked out and reported to the gentleman in the front. His excuse was “maybe they were waiting for you to check out” so to tell me you rather wait for someone to have contact with blood that can contain viruses that can survive 1 week outside of the body. Didn’t have the feeling they cared enough with my complaint as I wasn’t yelling and remain calm and respectful. Side note. Hotel runs out of parking quickly so be aware and get parking early. Room was nice and good. Except the main complaint above. Hotel is a bit hidden but value was great. Great place for the price but customer service isn’t their strong ability.

Mitchhawaii (Kealakekua, Hawaii) 07/25/2019

This is one of the better budget hotels. It is also an older property but the amenities, especially for Kamaaina's makes It a great deal. The staff is extremely helpful and friendly, and you bet I'll be staying here again, versus Pagoda or Ambassador Hotel. I stayed her for 6 nights for work, so needed parking. The day I checked in, parking was sold out, so they recommended the zoo which is close by. My room had a comfortable bed, and room was clean. Shower was clean, and water hot. AC cool, no problems at all. My only complaint is one elevator, but it is an older hotel. Kamaaina use their website for specials because it is an Aston Hotel property. The person I interacted with the most is Justin at the front desk, who was very friendly and helpful. I read all of the reviews on another review site, and it's like people pay cheap and expect high class. In this hotels case, you get way more then you pay for.

Maree P (Auckland Central, New Zealand) 11/10/2019

The view was fantastic as we were on a high floor and overlooked the harbour and sea. The room was very spacious however it was tired and the bed was hard. The cleaning was substandard. After the cleaner had been the shower smelled of a dirty cloth. They did not wash the dishes. Our family were staying somewhere else so we used their pool as we did not like the pool at the llikai. There was no complimentary water. The receptionist who checked us in and out, same person, was very efficient and pleasant. Great location and great views but would not stay there again.

HL11111 (San Jose, California) 11/10/2019

The front desk guy "Ron" trying to trick me with the city view room. I clearly said I paid for a partial ocean view room. What's more, he told me since you only stay here for one night and I guess you don't have time to go to the beach, so I don't need to give you a beach towel card. YOU DON'T TELL YOUR GUEST WHAT THEY SHOULD DO. You just offer whatever the guest paid for which all the service included in the resort fee. The furniture and carpet have been worn out and everything is so outdated. Avoid this place by all your means

Meg R (NSW, Australia) 11/05/2019

We had a week to fill in between the Rugby World Cup / visit to family in Japan and a tour of Cuba. Hawaii looked like a good place to do this. Recommended to us by a friend the Ilikai has been that perfect stop-off. Starting with early checkin (for a price) after getting off a long (crossing the dateline) flight...we stayed in a Luxury Sunset Junior Suite with Ocean View and Kitchen. The room is super spacious (luxury after Japan) with all mod cons. Very comfortable bed and beautiful view with verandah overlooking the marina and wonderful sunsets. The kitchen well appointed with very large fridge and good cooking facilities.The small shop on the ground floor has all the essentials and friendly, helpful staff, with super markets in walking distance for anything more substantial. The daily amenities fee covers a free DVD hire. We had trouble with the DVD player which also works as a playstation...but a friendly engineer (actually 3 engineers! one after the other) finally taught us how to use... A day tour of the the island starting with a visit to Pearl Harbour is a MUST. The tour bus picked us up at 7am from outside our hotel and delivered us back at 5.30. We booked the tour through Tripadvisor...Aircon in the room worked really well and is a must if you don't want to experience 30 degrees and high humidity. We didn't use the swimming pool which looked small and a bit murky!

Grantman66 (Portland, Oregon) 11/03/2019

I stayed at the Ilikai Hotel & Luxury Suites for one night in May. While I'm not a huge fan of Honolulu I found the location to be good and the hotel to be clean and well staffed. We had a suite on a high floor. Great view, spacious lanai. The hotel lobby and grounds feel a bit dated but the rooms are nice. We had a kitchenette and there are plenty of stores close by as is the Ala Moana Beach Park. If an urban beach vacation is on your list then the Ilikai Hotel is worth checking out.

marilynmonrobot (Buena Park, California) 11/01/2019

Honestly what can I say to this wonderful hotel and it’s hospitality besides thank you! Thank you a million times. A little backstory we booked our entire 6 day trip in Oahu at a different hotel and two hours after getting there we ran for hills, it was a total dump. With bed bugs, dirty weird stained carpets and all. That hotel had decent reviews so I was in complete shock when we checked in and saw it’s dismal state. I was panicking about what we’re going to do because I knew we couldn’t stay at that place. My husband and I were on the brink of changing our flights to just go back home. I remembered the Ilikai because I stayed there for a week back in 2016 and had all pleasant memories. We decided to drive to the hotel and ask about pricing instead of going through Expedia and just talk to someone in person to try to salvage our honeymoon. I figured I had stayed here before and it was great so something familiar was very comforting. Mark at the front desk was that guy and boy did he deliver. He first heard our story as I inquired about a room there and he was very genuinely upset for us as well with our whole fiasco. He let us know about a last minute deal on an oceanfront room and we jumped at the chance. He was phenomenal, we got a beautiful room on the 23rd floor and he even had a bottle of champagne sent up to us to celebrate our honeymoon. Mark saved my night and my trip, no more frustrated tears just mimosas! That is literally the reason that from now on every time I’m in Oahu I will only stay at the Ilikai. P.s Also the coffee house downstairs and ice cream shop are delicious!

Maree P (Auckland Central, New Zealand) 11/10/2019

The view was fantastic as we were on a high floor and overlooked the harbour and sea. The room was very spacious however it was tired and the bed was hard. The cleaning was substandard. After the cleaner had been the shower smelled of a dirty cloth. They did not wash the dishes. Our family were staying somewhere else so we used their pool as we did not like the pool at the llikai. There was no complimentary water. The receptionist who checked us in and out, same person, was very efficient and pleasant. Great location and great views but would not stay there again.

HL11111 (San Jose, California) 11/10/2019

The front desk guy "Ron" trying to trick me with the city view room. I clearly said I paid for a partial ocean view room. What's more, he told me since you only stay here for one night and I guess you don't have time to go to the beach, so I don't need to give you a beach towel card. YOU DON'T TELL YOUR GUEST WHAT THEY SHOULD DO. You just offer whatever the guest paid for which all the service included in the resort fee. The furniture and carpet have been worn out and everything is so outdated. Avoid this place by all your means

Meg R (NSW, Australia) 11/05/2019

We had a week to fill in between the Rugby World Cup / visit to family in Japan and a tour of Cuba. Hawaii looked like a good place to do this. Recommended to us by a friend the Ilikai has been that perfect stop-off. Starting with early checkin (for a price) after getting off a long (crossing the dateline) flight...we stayed in a Luxury Sunset Junior Suite with Ocean View and Kitchen. The room is super spacious (luxury after Japan) with all mod cons. Very comfortable bed and beautiful view with verandah overlooking the marina and wonderful sunsets. The kitchen well appointed with very large fridge and good cooking facilities.The small shop on the ground floor has all the essentials and friendly, helpful staff, with super markets in walking distance for anything more substantial. The daily amenities fee covers a free DVD hire. We had trouble with the DVD player which also works as a playstation...but a friendly engineer (actually 3 engineers! one after the other) finally taught us how to use... A day tour of the the island starting with a visit to Pearl Harbour is a MUST. The tour bus picked us up at 7am from outside our hotel and delivered us back at 5.30. We booked the tour through Tripadvisor...Aircon in the room worked really well and is a must if you don't want to experience 30 degrees and high humidity. We didn't use the swimming pool which looked small and a bit murky!

Grantman66 (Portland, Oregon) 11/03/2019

I stayed at the Ilikai Hotel & Luxury Suites for one night in May. While I'm not a huge fan of Honolulu I found the location to be good and the hotel to be clean and well staffed. We had a suite on a high floor. Great view, spacious lanai. The hotel lobby and grounds feel a bit dated but the rooms are nice. We had a kitchenette and there are plenty of stores close by as is the Ala Moana Beach Park. If an urban beach vacation is on your list then the Ilikai Hotel is worth checking out.

marilynmonrobot (Buena Park, California) 11/01/2019

Honestly what can I say to this wonderful hotel and it’s hospitality besides thank you! Thank you a million times. A little backstory we booked our entire 6 day trip in Oahu at a different hotel and two hours after getting there we ran for hills, it was a total dump. With bed bugs, dirty weird stained carpets and all. That hotel had decent reviews so I was in complete shock when we checked in and saw it’s dismal state. I was panicking about what we’re going to do because I knew we couldn’t stay at that place. My husband and I were on the brink of changing our flights to just go back home. I remembered the Ilikai because I stayed there for a week back in 2016 and had all pleasant memories. We decided to drive to the hotel and ask about pricing instead of going through Expedia and just talk to someone in person to try to salvage our honeymoon. I figured I had stayed here before and it was great so something familiar was very comforting. Mark at the front desk was that guy and boy did he deliver. He first heard our story as I inquired about a room there and he was very genuinely upset for us as well with our whole fiasco. He let us know about a last minute deal on an oceanfront room and we jumped at the chance. He was phenomenal, we got a beautiful room on the 23rd floor and he even had a bottle of champagne sent up to us to celebrate our honeymoon. Mark saved my night and my trip, no more frustrated tears just mimosas! That is literally the reason that from now on every time I’m in Oahu I will only stay at the Ilikai. P.s Also the coffee house downstairs and ice cream shop are delicious!

austinsmyers (Tamworth, Australia) 10/28/2019

First time in Hawaii but we really enjoyed our stay at Luana. It was far enough away to be quite but close enough to go out and about. We had 2 kids 4 & 7 and they found the walk fine and very safe. We walked back late most nights and always felt safe and we didn’t see any homeless around the motel. The park is lovely and green and great to wake up to every morning. The walk to duke statue was a bit long if that’s where you wanted to swim but to go straight through the park wasn’t long to the beach. Plenty of shops to look at while walking to your destination and there is plenty of walking to be done if not in central Waikiki. Also being positioned where it is was great for the Waikiki Trolley. And it was also easy to walk down around Discovery bay which is a bit slower than The main area of Waikiki. I took a bike one morning which was great to get out and see the town a different way. Staff were all nice when we were coming and going. They have chairs and umbrellas which is part of the ammenities fee. The room was nice. It was very clean and comfortable, loved the bed. We had a 1 bedroom and we had 3 adults and 2 children and found it to have plenty of room. Asked for a few things during the stay and they were brought up really fast. Remember most of Hawaii keeps the traditional feel so things seem old but they aren’t and if they are old they are well looked after. We would stay here again for the price as it was cheaper than central Waikiki places but it definitely lived up to our high expectations.

CaligurlNAz (Chandler, Arizona) 10/17/2019

The Luana Waikiki Hotel worked out great for our family of 4. I have older girls, so the couch was not the greatest, but the VIEW we had was worth it!! This hotel was our 2nd choice, but I am glad we ended up here! We did opt for the full kitchen suite. If we go again, I would say a kitchenette would suffice, as we only cooked breakfast one time. We were out exploring the island most of the days we were there. Even though we had to valet park each time, the valet attendants were all nice and helpful, shout out to Mr. James & Jesse! My daughter wanted me to mention alll of the employees and staff were very courteous, saying hello to us, asking if we needed anything on our way out. The Fish Hook Cafe was okay for grabbing quick pastries or lunch, but pricey. The food we did order all was tasty! The credit vouchers we received from the resort fee along with the promo we had received during booking allotted us enough credit for the cafe to grab a few meals/snacks for our days out on the island. Biggest downside to the Cafe was the limited hours, only open from 7a-2pm. Amenities: their pool area is a little small, but we never used it since the beach was only a 10 minute walk through the park. They did have a nice gym, but again, our exercise was out on the island lol. We did take advantage of the beach chairs, beach towels, and umbrella use for one of our excursions which is included in their resort fee. Traffic in this area was heavy for the most, but we were in a great spot.

peppabunny (Orange County, California) 10/11/2019

It’s an old hotel but the suite we booked and was upgraded to was spacious for the party of 5. Huge kitchen, 2 bedrooms and a washer and dryer were so convenient. We booked an ocean view room and was upgraded to a bigger 2 bedrooms instead of 1 but t no ocean view. The only person who was complaining about it was my mom. She wanted an ocean view room. She also always prefers newer hotels so she wouldn’t stop complaining about how old it was. I mean old windows, old AC, old washer and dryer . Z everything was old. But again spacious. We had maintenance workers come in few times while we were in the room to gain an access to our lanai where there was a hanging gondola thing was at - we didn’t mind it but it would definitely be a disturbance to some people... and it might concern some parents because it’s just hanging right above your head in the lanai. I didn’t let my toddler go to lanai. Tiny pool but our toddler loved it. It’s about 15 min walk to pretty much every popular spots like shopping centers and beaches. We were with seniors and a toddler so we Ubered a lot. The best thing about this hotel is that Fish Hook cafe downstairs. We got four vouchers for $40 off to use at the restaurant and their food was a bomb. I repeat - for the space and price we paid I think it was good but definitely an old hotel that needs serious upgrade. One of the hair dryers made a really loud sound I hesitated using it at night. You can’t tell the temperature on the old display panel. One window didn’t shut all the way.

MatthewNHFX (Halifax, Nova Scotia, Canada) 09/23/2019

I am thoroughly happy and enjoyed my stay at Luana! The staff was amazing and was very helpful in getting us whatever we needed! Although the room was a little antiquated, the beds were very comfortable and the rooms was spacious and the restaurant below the hotel was very affordable! We were given a $10 voucher for each day we stayed! The towel service in addition to a free DVD rental was another perk! I highly recommend this location for its excellent price, location, and service from the staff at Luana!

Kiwiintheus (Levin, New Zealand) 09/15/2019

I stayed for a week and appreciated the location, close to the beach and shopping. The room itself was average, the tile floors didn’t appear to get cleaned each day so were gritty underfoot, the shower was big but the shower hose was positioned so water went all over the floor and there wasn’t anywhere to put your products except balanced on the rails and no where for bar of soap.

Carol G 11/12/2019

I spent 5 nights in Maui beach hotel. Very poor standards I hi E it a two star. there is nothing to do in this hotel .they have a pool ..that's it. The beach is rocky and unsuitable for swimming. The food is not that good either No lunch available. Bar is open at 5.30pm..unacceptable for tourists. I find the staff rather slack at times and unprofessional There is no tourist desk for any assistance . There is a courtesy car only takes you two klms. Don't bother staying here . There is nothing to do on this side of maui Best staying near lahania

markbG8615GK (Colorado Springs, Colorado) 10/30/2019

Not much positive to say about this hotel apart from its central position on the island meaning you are at a good starting point for daily adventures. We arrived believing we had booked a room with a balcony (based on information on the hotel group, Aqua-Aston, website) however this was not so and we were fairly disappointed because our plan had been to sit out in the evening while our daughter slept inside. I raised this with reception and they could not help and didn’t even know the name of the group who owns the hotel. I contacted the group directly and am still awaiting a response (10 days and counting). So the actual room was large however not the cleanest I have seen, carpets needed a good vacuum for sure. This lack of cleaning was especially disappointing as it was sold as an ‘ocean view’, tricky to view when the windows are dirty inside and out. And to be honest I wouldn’t say it was an ocean view, more like a bay that had cruise liners and cargo ships coming in and out. The small beach at the end of the gardens is dirty and needs some attention to clean it up. Housekeeping was hit and miss, they seemed to clean and replace some items but miss others randomly, just little things like the coffee one day and the soaps another, but it added to our overall impression. The staff weren’t friendly, when we went out each day we would always say good morning but were ignored. When I checked out there was no asking if I had enjoyed my stay or wishing us safe travels. Customer service was poor. Oh and breakfast was available but I wouldn’t bother, over priced for what you get. Try Tante’s next door or head down to Paia and go to Charley’s. I will not be going back and I would not recommend this hotel.

dannygoya2012 (Honolulu, Hawaii) 10/12/2019

Convenient location in the heart of Maui about two miles from the airport and the central hub of any direction one would need to go to navigate Maui. It is across of it a shopping mall with food options and about three long blocks from Whole Foods. Check-in was easy, staff was helpful I got a room upgrade. The room was pretty basic, old but clean. There was a little mold on the shower head, but honestly rooms in Maui are incredibly expensive. You get your value here. So why the two-stars? I was not feeling well so I went to bed early. I get a call from the front desk at 10:30 asking if I was part of an insurance group that had a number of rooms at the hotel. I say no and go back to bed. That’s somewhat forgivable I guess. What is not is that I get a call five minutes later and asked the same question. I also want to add that I scheduled a wake up call and did not get it. Fortunately I woke up on my own and wasn’t late for my business appointment. You get what you pay for- but the hotel needs to address personnel issues.

TryingToKeepItReal 10/10/2019

This is one of our most liked hotels Not a lot of gleam and glitter, just a hotel that is open and welcoming. The front staff cheerful and ever so helpful! Rooms are clean and kept so by wonderfully attentive housekeepers. Sheryl Millano in particular became close friends with my wife and showed us the true meaning of Aloha by inviting us to join in her families activities. She has an open sincerity and positive spirit and a pleasure to meet her and her family. Seems like we will be friends for many years to come and if we hadn't purchased a condo we certainly would have booked all our stays at the Maui Beach Hotel. Oh, and there is nice clean pool on the second deck, street side! As pictured!

808_KellyMc (Honolulu, Hawaii) 10/10/2019

Room was clean. The double bed in the room was cramped but comfortable. The rooms were small but staff was polite. Easy location from the OGG airport. The hotel had a lot of youth sports staying there and the kids were a bit loud late and in the week hours of the morning. There are king bed units in the property apparently. Just make sure to ask. I did not eat at the restaurant so i cannot advise. Go to the Food trucks by the airport that are open for lunch and dinner - some really great values and excellent food there.Just google "Thai Mee Up" and it direct you to where the trucks are set up - really good food - i took the recommendation from a hotel guest to try the above named Thai place and $10 Veggie pad thai was an enormous portion!

Amy E. F 11/12/2019

The Pagoda holds a sweet memory for me, but it needs renovation. The staff was wonderful! The rooms need new towels...they were a bit stained. The koi are beautiful!!! I enjoyed spending time sitting and watching

Slick_ADR 11/03/2019

From the start, staff was very friendly, especially Mr. Carlos Acob! Shout out to this front deskman! 👏👏 The room was kept tidy and clean by housekeeping and we didn’t find anything like hair left in the sink from previous guests as some of the locals commented when i told them where i was staying. Locking myself out of my room was not intimidating or anything since the security was willing to help and understanding. The movie rental kiosk is pretty good since it has some recent movies and even a very sparse selection of video games. It was definitely a pleasant stay and a good cheap place to have if you’re just looking for a place to sleep and stay. Only thing is the towels weren’t always replaced for everyone since it was a 3 person rental. But everything else was great!

Excursion49800859473 10/27/2019

Pagoda is a good and clean hotel, with a an ideal location. It is within walking distance to WalMart, Don Quijote, Ross, and Ala Moana Center. Its restaurant is excellent. For a smoker, it is a real hassle.

Eduardod4099 10/08/2019

My house had to be fumigated so we looked for a hotel that allows dogs (she is a family member too!). I was told the Pagoda allows dogs (25 lbs and under). The Pagoda was a nice surprise. The staff were pure ALOHA. The price was great. The hotel is a bit dated, but our room with a kitchenette was very clean. Walmart is half a block away which was a good thing. For those who want a cheap room in Honolulu, this is the place.

K5823FBkathyb 10/02/2019

Staff were amazing. Room was great, a little old but good place to stay. Had a great swimming pool and the restaurant had all these Koi swimming in it. Clean friendly and comfortable. We were near the lift but you couldn't hear it opening and closing.

deontam2019 11/08/2019

Stayed here for 5 nights and it was an awesome experience. Conveniently located near plenty of shops, eateries, and of course Waikiki beach. The staff was very welcoming and showing true aloha spirit. I will be staying here next time; they have set the hotel staying bar Hawaii for the island of Oahu.

ritnib 11/07/2019

When coming to Hawaii this should be your only option! From check in to check out you will be in love with this place! Great food, great service, great rooms, great food, just a amazing great time. The place to be

Ralph M 11/07/2019

My beautiful wife, myself and a few friends was staying in a different hotel that was not to our standards. So we were directed to The Surfjack and we was not disappointed. From the moment we pulled up the energy was felt. The customer service was like no other. They really treat you like you are family. Also being in a prime location was a plus. We stayed in a two bedroom that felt like Hawaii!!!! I highly recommend staying at the surf jack in you find yourself In Waikiki.

jimesem530 11/07/2019

We booked a different hotel originally and when we arrived it was not what we expected. We reached out to Surfjack and they were able to accommodate our party at very short notice. The staff and very kind and helpful. The service exceeded our expectation and the rooms are a really nice size. Very clean and smells great! We are in a 2 bedroom suite. I definitely recommend this hotel.

Evelyn B (Sault Ste. Marie, Canada) 11/06/2019

Our ship arrived a day ahead of schedule in early morning . No problem and and got us into our room right away. So greatful to rest on high quality super comfortable queen beds. We loved our weeks'stay at The Surfjack. Local vibe with a retro style. Our large corner room at the back was peaceful. Two sliding doors and wrap around lanai. Amazing shower and lots of thick white fluffy towels. BYRD large size toilitries in shower were excellent All staff were so very nice and helpful. High recommend & would definitely return. Wished we could have extended our stay. Thank you all for making our first visit to Hawaii just perfec