Chale14197 (Menifee) 05/07/2019

We stayed here through VRBO and the Ali'i beach rentals. The property is a bit dated, but pretty nice overall. The staff, however, is what I'd call apathetic and unfriendly. They are often also unavailable. They have a hotel where they have regular guests, Airbnb, and VRBO all staying under one roof. They freely admit they treat their guests differently than the VRBO or Airbnb. Understand you only need staff for onsite issues like parking and use of facilities. Seems easy right? These guys sold our parking space while we were still parked in it! They couldn't tell my wife where the swap meet is? You live here, right? They refused us pool towels causing a trip all the way back to the 16th floor? Like we wouldn't bring them back. Worse than all of that, they are flat out rude. Their apathy is obvious and they are unapologetic about it saying we are here staying with their competitors? Just wow. If they had treated us equal they may have gotten good reviews. Heck, I may have considered them as an option next time I come here, but after this experience I never would. Ali'I beach rentals are thoughtful and listen to their guests. I'd use them again just never to stay here!

LTibbs3 (Auburn, Washington) 05/06/2019

We stayed at the Aqua Aloha Surf Waikiki on our recent vacation in Honolulu. It wasn’t a pleasant experience. During our first night our air conditioner put out a horrible moldy smell all night. We complained and were moved to another room. All the rooms are very cramped and old looking. The breakfast buffet provided isn’t very good. The person running the buffet each morning is grouchy with guests and rude. My wife complained to the hotel of the way she was treated by this person. She was told that it was t run “officially” by the hotel, but was contracted. No excuse! I wouldn’t recommend this hotel.

159charlottem (Reading, United Kingdom) 05/05/2019

The hotel was clean with free breakfast buffet every day. Good laundry facilities and we loved the hire towel system. Spa on site but pricey, mind you, so is everywhere in Waikiki. This hotel was in a fantastic location- which did mean we could hear a lot of traffic from our room. There was a car park in the basement (very tight considering everyone has enormous trucks here) which is expensive at $30 a day. Remember they chuck a resort fee at you too- $25 a day to include everything you could ever want... NOT (free water in lobby, a newspaper, tea and coffee in room- ours didn’t have any) The staff weren’t quite up to scratch. Seeing as I work in hospitality, I do always expect a nice welcome- ours was far from it. I detest when they take your credit card as a ‘bond’ and automatically charge it when you check out, despite making it clear that I actually wanted to use another card. This caused big and unnecessary issues for us!! They also don’t explain anything about resort fees or parking when you arrive. I did hear a colleague say to the woman who checked us in ‘Don’t be so down about it, you can always try again’ so she was clearly having a bad day- which turned into a bad week for the whole time we were there. I did feel bad for her, however ...her bad attitude shouldn’t have been put onto me & her customer service.

lindap51270 (Canyon Lake, California) 04/23/2019

My 18 year old son and I stayed here for five nights. The hotel staff were so courteous and helpful. Our room had two twin beds that were really comfortable. This hotel is not fancy so if your looking for luxury don’t stay here. But if you’re looking for great value in an excellent location that has absolutely EVERYTHING you need to be comfortable then I highly recommend this place. The room had absolutely everything we could need. The cleaning staff kept it clean and stocked with plenty of towels and toiletries. We had a refrigerator an iron with full sized ironing board a microwave a coffee maker and a big flat screen tv and a safe. Even though we were in Hawaii and come on let’s face it with so much to see and do we weren’t in the room that much but when we were we had everything we needed. We did have the free breakfast option as well. Again not fancy but you could get full on the delicious fluffy pancakes scrambled eggs and toast every day. They also had cakes coffee water and juice daily. There was also an assortment of Chinese options which my son really liked. The location was great too. So close to shopping Main Street to the beach and the bus stop. You do not need more than this for the price we paid it was a fantastic value! Thank you Aqua Aloha Surf! We will be back!!!!!

Lisaag58 (Redcliffe, Australia) 04/13/2019

I stayed here for a shopping holiday with my daughter and we loved the convenience of being centrally located close to the main tourist areas the beach, restaurants and shopping. The hotel is very Hawaii with suf decor. The staff were very friendly and helpful and as two ladies travelling we always felt safe. The amenities at this hotel are not what I call resort like, as the pool area is small and restaurant is limited but it is a very comfortable, clean and practical hotel. I usually go at least four or five star but would happily return as my holiday base for Waikiki.

Marie M (Pakenham, Australia) 06/16/2019

Location of this Hotel is quite good .... but sadly I cannot say the same about the staff behind the reception desk (Brandon being the only exception - he at least had a conversation with us!) Surely it is not too much to expect some sort of acknowledgement of customers in the hotel - especially as we were staying there for six nights! Long enough to recognise faces each day!! Hotel itself is badly in need of renovations, which I understand is going to happen .... and quite necessary! Wish we had chosen somewhere else to spend our last few days / nights .... could not recommend to anyone if you want friendly recognition and a reasonable standard of accommodation.

mcqueens6 (Volcano, Hawaii) 06/09/2019

We really wanted to love this hotel. We actually did until they tried to kick us out because their reservation system was awry and we had to prove we actually reserved for the fourth night -- and the desk guy said, "OK, you can stay." Um, WHAT? Better stuff first. We're kama'aina and their discount was very generous. The location is superb for the price. The hotel has charm, there's a nice little concierge desk, and the amenities are just right for a moderate hotel. Most interactions with the front desk were pleasant (especially Moana -- really nice guy). The hotel is clean, and I liked the decor and comfortable vibe. The pool is nicest of all. So. The reservation system is seriously messed up, and the customer service unforgiveable. The first day we were there, we were settling in and I got a cancellation notice on my email. "Your reservation has been cancelled." Obvs we didn't do that, and a call to the front desk straightened that out. So onward to our third day, and we were relaxing in the room when housekeeping let themselves in. "Are you extending your stay?" she asked, surprised to see us. "Uh, yes," we said. Meaning, yes, we reserved for a fourth night. (When I originally reserved, we reserved for three, and I called to add an additional night. My emails reflect it, and my last res email plainly stated four nights. Perhaps this is what wonked out the system. Why, I've no idea.) A few minutes later, I'm on the phone with a ghost tour agency trying to book us something to do that evening, and my husband answers the room phone. He hangs up in dismay, I hang up with the tour guy, my husband says, "We have to leave." Apparently the front desk has told us we have to get out. We start madly packing and I'm like, wait, let me find the ressie on my email. My husband calls the front deks back and says we have the email stating we're on for a fourth night. Front desk says he needs to see the email. (Here the onus is on us to prove our "right" to stay." The entire exchange with this guy went this way.) Meanwhile, I call and guy says we won't be charged for the fourth night if we're out in about 30 minutes. Apparently the hotel is full, there's no alternative. Someone else has booked our room. Finally I'm incensed and I go down with my husband, and the front desk guy (this is Saturday 6/8 around 1:30 p.m.) has reviewed the email and just keeps saying, "My notes had nothing about your staying a fourth night." OK, well, I'm sorry you had inadequate "notes," but this is your excuse and how you rep your hotel in a major snafu? He kept repeating why he was correct in thinking we'd no right to stay. THIS is what upsets customers. You can make even a major mistake, and if you own the problem and try to straighten it out, the guests are less likely to be angry. We're down there with all our bags, finally, not WANTING to stay (and expecting a chain of emails like the very first one on our first day saying we had to get out) and the guy just once again said, "I said you could stay." Yeah, right. I demand he print out the details of our stay so he doesn't overcharge us, quiz him on who he is and who is his manager (oh, and over and over he stated no one in the entire Aqua chain in management works weekends, so there's no one else we can call at the time.) No attempt to rebook us in another of the large number of Aqua hotels, which is what I'd have done. It was a big weekend at Waikiki, Pan Pacific fest, and Waikiki was largely booked. It wouldn't have been easy to waltz into another hotel and get a room. Believe me, I'd have headed straight for the Surfrider. We go outside, hail a cab, go to the airport, get on the next flight to Big Island where we live, pay $200 extra for the switch, and are really, REALLY glad to be home. So here is our experience with the Aqua Bamboo. We'll never stay there again. It's a shame, because I really felt we had a kama'aina home.

Mana T (Yachats, Oregon) 06/04/2019

Just right. Location is fabulous, We walked everywhere and jumped in the ocean. Waikiki at night is a delight. Aqua Bamboo is just right not posh but nice people nice location. nice rooms.I recommend this place because it is so local and easy to walk about from and quiet

ozlinda22 (Brisbane, Australia) 05/21/2019

We stayed in three hotels in Waikiki during our two week visit. All three were at the same price point. The other two were lovely. I booked Aqua Bamboo based on TripAdvisor reviews which was a disappointment as the hotel did not look like the pics. Yes the hotel is tired and being renovated but this is no excuse for providing beige, fraying, scratchy towels and thin, worn, stained sheets. The first night we were there it was too late to have the sheets changed after I discovered the stains and the state of the pillows. To avoid using the towels I wiped myself with a face washer. At least that was white. After a complaint to reception the linen and towels were changed but there was little improvement. I was asked how my stay was at checkout and mentioned the towels were disgusting. I was refunded one night’s resort fee. When I have mentioned the state of the room in other forums and facebook groups some have said there experience was ok. But why would you risk it? I should have read the one star reviews more closely and seen there was a theme of dirtiness before I booked. Lesson learned.

ianmclean (Sydney, Australia) 05/21/2019

We stayed 8 nights at the above hotel with all our family . The hotel looks tired and need of an overhaul but the rooms were clean and neat. The beds were except-able but the pillars were a bit hard. The biggest problem with America now is the resort fees you have to pay per day per room and the amount of tips you have to pay which is a minimum of 18% and the meals are expensive already. The outdoor pool area was excellent as we used to meet there every afternoon for drinks and relax it was excellent. The hotel had a free shuttle to and from the Alana Mona shopping centre but i must say the trip was painful due to the driver never shutting up. I was glad to get off the shuttle. You got free towels for the beach and beach chairs as required. Great position in relation to the beach and to the shops like the Food Pantry also there are bus stips just across the road from the hotel.

kcmule (Golden, Colorado) 06/19/2019

We enjoyed our stay at the Aqua Oasis. It is not a luxury resort but we did not expect it to be. Our rooms (3) were all spacious, well air-conditioned, and cleaned nicely every day. My shower smelled of mildew when I started the water each morning, but I think this might be a common issue in humid Hawaii? It was also VERY loud at night but this was mainly noise from adjacent establishments so not the hotel's fault. Regardless, take my advice to bring good ear plugs! The breakfast was sparse with only fruit, cereal, and toast/bagels but to be honest this was just fine because you probably don't need much more to tide you over when you have a busy day ahead of you. The pool was small, and a little uncomfortable when others were in there too, but still very refreshing after a long day in the sunshine. The reception desk and concierge were outstanding and gave us a lot of valuable tips and advice! So as long as you don't expect luxury, the Aqua is a very reasonable option in Waikiki. Mahalo!

GeronimoBp 06/15/2019

We spent a wonderful 6 nights in the hotel. We had a large room which was equipped with everything and had a wonderful view to the ocean on the 11th floor. Very kind and helpful staff, they helped us all. We would come back any time. We can only recommend it! Thank you:) a Hungarian couple.

Dianne M (Melbourne, Australia) 06/08/2019

The exceptional thing about this hotel was Olivia, the receptionist; friendly, helpful and effiecient. The next best thing was bed comfort and the only other positive was the location close to shopping, abundant cafes and retaurants and the glitz of Waikiki. However, it is in a seedy part of town with karaoke clubs, sleazy bars and shops as its neighbours. With no noise insulation, our room suffered from the karaoke below, the yelling of bar staff and their noisy cars as they departed and the 4am garbage collection in the side alleyway. The pool was an univiting oversized bath tub, the breakfast, suck as it was, was in an overcrowded converted lobby, and the bathroom showed its old age. Never again.

ruddster4 (San Francisco, California) 06/05/2019

We had a very pleasant week long stay here at Aqua Oasis. We arrived earlier than our check in time and Maria at front desk offered to hold our luggage for us and beach towels for us to hit the beach first thing as our room was getting prepared. The junior suite was smaller than expected, but comfortable. The bathroom is outdated, but very clean! A plus for us was the detachable shower head which made it helpful to shower our toddler. The bathroom/ shower area is very roomy. Housekeeping was excellent! Analyn was our housekeeper. We left notes to request change in bedsheets, shower gel, etc and housekeeping was very accommodating. On one occasion I accidentally left my daughter’s small, thin white blanket in the bedsheets so when housekeeping changed the bedsheets, they accidentally took our daughter’s blanket too. When we returned to our room and saw the bedsheets changed and I realized I had left the blanket with the sheets, I called front desk and spoke with Niko to explain the situation. I described the blanket to her and she said they’d be on the lookout for it. No more than 10 minutes passed and we received a knock on our door with housekeeping returning our daughter’s blanket! I was so pleasantly surprised as I thought we would have lost the blanket. Breakfast was adequate to start our day- selection of bagels, toast, muffin, donuts, fruits, cereal, coffee, tea, juice. We had an excellent stay as the entire staff were so friendly and welcoming. We will be back!

elinn112018 (Brisbane, Australia) 05/27/2019

We really enjoyed our stay at Aqua Oasis. The staff were very friendly and helpful. Our room was large and functional. The beds are super comfortable! I loved that there is a continental breakfast included. Wifi worked well, had no issues whatsoever. Also very thankful for the free shuttle service to the Ala Moana shops. Thanks for a great 4 night stay 😊

Traveler12887028081 (Stockton, California) 06/18/2019

The whole building needs to improve! Bathroom doors are coming off the hinges, TVs barley word, the showers are ridiculous small like you’re in jail or something! The elevators smells HORRIBLE, AND you have bugs!!! Have the nerve to charge $25 A DAY for things I NEVER received! This was probably the worst hotel I’ve ever stayed at!

Marilyn R (Thousand Oaks, California) 06/18/2019

Staff was friendly, but room needed paint and update. Beds were comfortable. Would have liked a tub in the room instead of just a shower. Size of room was good. Cost was fair, but asking an additional $35 per day "Resort Fee" was ridiculous! This is not what I consider a resort. Noisy street even though we were on the 14th floor the balcony sliding door was old and thin so it did not offer sound proofing.

GrandTour49242172982 (Oahu, Hawaii) 06/17/2019

Great location but rooms are severely lacking. Who uses a kitchen on vacation. They should really look into redoing the room and expanding the bathroom, putting in better lighting, better beds, modern air conditioner, and newer tv.

Lehuasharon (Kailua-Kona, Hawaii) 06/16/2019

The Ohia is an older property on Kuhio, across from the new International Marketplace. It is nice that there is parking available, the elevators work well, and that there is a small kitchenette in the room. It is one step up from Aqua's lowest priced option, the Ewa, but it is definitely in need of an upgrade.

Meander02245082401 06/14/2019

Great stay overall awesome, employee named Paris was very warm and helpful during our arrival. Check In was great and went smoothly, didn’t have to wait too long and overall it was a chill spot and great location next to the shops and restaurants. Great find.

CFFSydney (Sydney) 06/05/2019

This hotel is great value. It's a 1-2 minute stroll to the beach. The room was very clean with nice but not luxurious fittings. We were at the back of the building but had great views of the Honolulu skyline, the hills behinds, and from the balcony we could see a big piece of ocean. The full kitchen was really helpful for cooking for family with food allergies. The Food Pantry supermarket is only a couple of blocks away. It's also very convenient to the Alamo Car Hire lot which is in the same city block. Bedding was really comfortable, and we appreciated the daily servicing. Staff were very helpful and courteous. The airconditioning was an 'in wall' evaporative air conditioner in the sitting room. It struggled to cool the whole apartment, but the ceiling fan in the bedroom was great. We opened the windows and balcony doors when we were in the apartment, letting in beautiful breezes.

SophiaXu2015 (Princeton, New Jersey) 05/30/2019

hotel lobby is nice and beautiful, great location 1-2 blocks from Waikiki beach. close to the mall and many restaurants. also close to grocery store. Condo has kitchen, we ate breakfast in the room. save us lot of money.

suzanne p (Los Angeles, California) 05/27/2019

I am extremely happy with my stay at this hotel. It is only one block from the beach. The ocean views are real ocean views. The one-bedroom apartment we were in had a full kitchen, all modern and very clean. Painted newly. It has a Huge Lanai overlooking the sea. Just gorgeous views . The hotel room service is the best To None.! They are extremely responsive, within five minutes, fixing any problem or bringing extra supplies to the room. The staff are outstanding and extremely friendly and helpful. I will definitely be back.

Naveen K (Chandigarh, India) 05/26/2019

This hotel is very close to the beach. In case you are travelling with family or you want access to your kind of food, go for the rooms with the kitchenette. Also, opt for the rooms with the ocean view. The bathrooms are small, a bit untidy and have old fittings. There is no restaurant which belongs exclusively to the hotel. However, all eatries are very close by. The shuttle service to the shopping mall is a bit erratic. The staff at the front desk are helpful. I think this hotel is actually value for money.

bfmcfancy 05/26/2019

This place is great, we stayed for 9 days in room 2201 and the view and the staff was great, room was perfect for us , we had a couch , dining room table and a comfy bed, the kitchen had a 2 burner stove, fridge, and all the dishes you need to cook anything you want, they do have a shuttle to take you to Ala-Moana which is a huge mall and I suggest you get a map for it cause you can get lost in it, it’s that big. Or you can get on a bus and purchase a day pass for $5:50 a person on (the bus) and it will take you anywhere you want to go, well worth it. There is a place called Hawaii tour and travel we used to book our tours that is a block down the street for this hotel they are very reasonably priced and pick up location for the tours are just a block down the street, so this was very convenient. We look forward to coming back in a couple years and will definitely stay here again. Thank you so much Aqua Pacific Monarch. These are just a couple photos from our lanai balcony. Beautiful view!

Roni W (Kyneton, Australia) 05/26/2019

Quaint hotel. Clean and right opposite the Hilton Hawaiian Village. Tropics Bar and Restaurant is nearby and right on the beach. We enjoyed sharing a Pu Pu plate and a cocktail while watching the sunsets. Thursday or Friday nights, the Hilton puts on fireworks on the beach. So........inexpensive hotel (comparably) with all the advantages of the Hilton Hawaiian Village. Parking was limited. No room service but rooms had microwave ovens and tea and coffee making facilities. Some rooms have water views. Small balconies. No smoking hotel. Free shuttle service to Ala Moana shopping centre and it is huge and worth a visit. You can walk to it in 15 mins or so. All in all, a good find! 👍

JMcIver77 (Kailua, Hawaii) 05/19/2019

Just an average stay. -Know going into this experience that there is no valet parking, and the structure itself is not for the faint of heart. -Staff was pleasant enough, checked in without hassles. Free WiFi, DVD rentals, etc included, nothing too spectacular or noteworthy. -We did not use the pool, but the area looked clean and the pool was pleasant to look at. -Rooms are small, even by Waikiki standards. The best feature of the room was the floor stand fan that allowed us to sleep with the AC off and still feel comfortable. (We live on Oahu without AC, so we freeze when staying in hotels where it is "always on." -The bathroom was clean but tiny. The shower was poorly lit. -One of the most disappointing aspects was the shower floor... it was incredibly slick, to the point of feeling unsafe on your feet. Overall, we rated this hotel as Average. If there was a 2.5 star rating this would be it. The property was dated but clean, nothing special or "wow-worthy." Would not stay again as there are other properties in this price range that we prefer in other areas of Waikiki.

sabrinateays (Portland, Oregon) 05/08/2019

This place is past “out dated” or fallen on hard times. Honolulu is filled with hotel rooms, and this hotel should not be considered. The hotel is located on an incredibly loud street and the property is dirty, and uncomfortable. Staff persistently knocked on my door today to examine the bath tub, which I did not request and refused to provide a badge or ID. Lobby is not secure and elevators to rooms are fully accessible from a parking garage by-passing he front desk. Mold, stained carpet, torn mattress, worn pillows sheets, stained furniture and curtains are just the short list of issues.

Chris W 05/07/2019

It was a nice place very convenient lots of shuttles to take you to the beach! Very expensive to eat at surrounded restaurants, the hotel had a great breakfast deal. Loved that. Apparently they have an issue with ants. But they sprayed right away!

Orchid Z (Vancouver, Canada) 05/05/2019

We stayed here two nights before our cruise and found the hotel to be very convenient to restaurants, transportation and the beach. Our room was clean and comfortable. On Wednesday evenings, 5:00, there is an "appie" party in the lobby for an hour with drinks and music which was lovely.

Sameblood 06/05/2019

Everyone that we came into contact with, from the front desk to the housekeeping were very friendly & helpful. Rooms were clean and comfy. The view was amazing. We will Definitely be back from Cali...

ItsFrankR (Inglewood, California) 05/29/2019

I've stayed at the Aqua Skyline many times and it's a nice, clean hotel with friendly staff and breathtaking views from the rooftop! You can check it out when they have their cocktail mixers up there. I'll keep booking Aqua Skyline every time I come back 👍

Mandy B 05/14/2019

We booked this hotel for a family vacation - two separate rooms, as my parents were also traveling with us. The price was right and the pictures on the website looked nice. We were wrong - when we arrived I thought we were at the wrong hotel. The hotel hallways were dated and the rooms were even worse. They were filthy, the curtains had holes in them and mould was growing along the edge of the tub. We could have moved hotels but we would had to pay an arm and a leg as we booked though a 3rd party - so we tried to not be in our rooms as much as possible. The only good thing about this hotel was the pool, fast elevators and friendly staff. My parents room had cockroaches and we overheard another couple complain about what likely was bedbugs. We will never stay at this location again.

SusieGG7 (Hermosa Beach, California) 05/02/2019

Found this hotel/residence tower thru my timeshare travel agency who gave it good reviews . Great price For an efficiency room with a small kitchenette and great views from the lanai. The facility had a weight room, laundry facility, hot tub and pool with grilling facility and a small convenience store. It was off the beaten path and very quiet. We will stay there again as it’s easy walking distance from the main strip. The hotel in cleaning staff were extremely nice and accommodating.

dm_everitt (Malaga, Spain) 04/19/2019

My husband and I stayed here from 16/4 - 19/4 prior to catching our Carnival Cruise. Our room number was 3110 on the 31sr floor. Amazing views from the balcony. You can see the mountains to the left of you and the sea to the right. When booking ask for a room as high up as you can get. We arrived late after a delay at Los Angeles airport. The check in was very smooth and easy, the guy on reception was very friendly and helpful, even though it was 1 am. First impressions was, the room was a little tired from wear and tear, so could do with a little refurb. However it was very clean, we had everything we needed and the beds were very comfortable. The towels were really white and fluffy which is always a plus. Main lounge was very comfortable. The hotel is in a excellent location, 5 mins walk to Waikiki Beach, has ample shops, cheap and high end stores. Plenty of ABC stores where your can get all your souvenirs and practically anything you need. We visited the Cheesecake Factory which is a few mins walk from Waikiki beach. The meals were amazing, huge portions so we actually didn’t have enough room to have a cheesecake as a desert.😂😂 I would definitely recommend this hotel. It is a fair 3 stars rating which is reflected in the price. We hope to return some day.

danatsuchitori (Honolulu, Hawaii) 06/07/2019

This may not be a high-end resort like the Hyatt Regency Waikiki Beach, but their staff, especially hotel manager, Maryknoll, made sure my requests were followed through. Upon my arrival, I had no complications whatsoever like I had at Hyatt Regency Waikiki Beach. My room with a king bed was ready on a high floor at the end off the hall, just as I requested with hotel manager, Maryknoll, day before my arrival. Upon my checkout at 12noon, hotel manager, Maryknoll, sincerely apologized for no late checkouts, because of a group arrival, and extended her arm with her business card and said if you need anything else, please don’t hesitate to call me. Overall, this hotel may not be a high-end resort like Hyatt Regency Waikiki Beach, but their staff and manager just know how accommodate their guests needs without complications.

Nomadgirl1946 (Batehaven, Australia) 05/31/2019

Staying here beginning and end of May to break the trip between Australia and the US and Canada and return to Australia we found the motel handy to the shops and Waikiki Beach and surrounds. First stay found us in a clean and comfortable room with lanai. Staff friendly. However, lift was broken for 1 day which meant carrying our bags up 4 flights of stairs. Return visit we were placed in a very small room adjacent to lift - part of an adjoining suite I assume as there was a locked door in room and we could hear the voices and TV of next room. Felt very uncomfortable with little walking space and one partner had to get out of bed by climbing to the end of bed as it was against the wall. Tap on bathroom basin faulty and we worried we might be held accountable if it completely failed. Not acceptable. We requested another room and the staff obliged. Our biggest problem was the $15.00 per day service fee which includes US Today (overseas visitors have no topical interest in this paper), water in the foyer (why would you bother sitting in a small foyer to drink water), replenish coffee in room daily (this is normally a part of motel service and the coffee sachets only allow for 2 cups a day), shuttle to Ala Moana shops which one would only use once in a short stay of 3 days and local phone calls which most US motels provide as a part of room costing. This fee also allows for Internet access and in room safe which most motels provide free of charge anyway and additional inclusions (whatever that means). One has to pay this fee but in my opinion it is a form of "made up greed" for more money. An old motel but clean and tidy overall.

m0anikeala 05/07/2019

Location is great, but don't think your getting the best of the best. Front desk desperately needs a new desk, roof, furniture, clean windows, etc. As for the room, I didnt even want to stay here after witnessing nothing but stains, nasty vents, shower was moldy, and room smelt of mold. Stove looked outdated MAJORLY, and the room just smelt out. From what I was told from an employee, they weren't able to get an update on the resorts, cause their sister resort needed to get done BEFORE this one. In my opinion, this resort should have been the TOP one on my list to get replenished and fixed! BEWARE!!

mraloha67 04/02/2019

Mold was growing on the inside of the bathroom door. This makes me wonder if the have cleaned their Air Conditioning system ever. The room had an unpleasant odor. They make you pay an additional fee to use their WiFi and facilities when you check in.

John W (Saskatoon) 03/28/2019

We enjoyed staying at the Ewa Hotel because of their rates and the distance to Waikiki Beach. We arrived before our room was ready, and had no problems leaving our bags there till our room was ready. The hotel is 2 blocks from the beach, which made it close enough to easily walk there, but far enough to avoid some of the noise. The hotel also offers a sun deck on the 8th floor, which is a great place to enjoy a cool drink and take in the rays.

margieogawa206 (Seattle, Washington) 06/18/2019

In December 2018, I booked a two-bedroom suite at the Illikai for a friend and I. I ended up changing the dates of my stay. I tried to make the date change online but had difficulty with the site. I used the hotel website's "chat" function to get instruction on how to revise my dates and rebooked. After staying at the hotel during the revised dates, the Ilikai charged me more than $400 for the room they said I did not cancel. I explained about changing the date online. I had a 45 minute phone call with a manager from the hotel about the charge. He did not care that I had a history with the hotel nor that he risked losing a customer nor that I had stayed there later that week. He showed me no "aloha" spirit. It is unlikely I will stay there again especially given the abundance of other wonderful hotels in Waikiki.

B1843AEscotts (Grants Pass, Oregon) 06/14/2019

We rented a private 1 bedroom condo at the Ilikai hotel and it was surprisingly beautiful and modern. We booked it from Expedia for $750 for a week. There is no daily maid service but you can get maid service for a fee. The view was excellent from the balcony on the 9th floor. It’s an older hotel and it’s very busy, but very quiet at night.

Laughitup007 06/09/2019

One reason it did not get 5 stars. No air conditioning in elevators or hallways. Other than this it was a fabulous place to stay. We had the 2 bedroom suite that fit our budget and family needs. Can’t express how wonderful it made our first time in Hawaii feel like we lived here. Each room had its own air conditioner, and bathroom. The living spaces were nice to enjoy breakfast or late night snacks to reminisce over the days events. If you are more than a couple, I would highly recommend this hotel.

NJG1966 (Auckland Central, New Zealand) 06/07/2019

The location was great, hotel staff lovely. However we booked with Waikiki Beach Rentals and stayed in room 1412, no problem with booking or checking in, was really easy. On first walking into the room it was lovely, but on closer inspection the room was not very clean and was very disappointing. We also had problems with the hotel lifts, my mother was on a mobility scooter and more then once the lift doors closed on her when entering on the scooter, causing not only damage to the scooter but also leaving her with a bruised knee. We did complain about this but it appeared nothing to was done. This was watch by the security guard on duty at the time of the incidents, which was at least 4 times and they did nothing to help, thankfully the general public was of help in holding the doors open when she entered as I was not always with her. The fireworks on Friday night were fantastic and we really enjoyed them. We did enjoy our stay over all , and would consider staying here again, as the cleanness of the room might have been a one off, would like to hear from other people that have stayed using Waikiki Beach Rentals.

Louandtweet (Auckland, New Zealand) 06/06/2019

We stayed in one of their "Luxury, King Bed, Sunset Ocean- View with Full Kitchen" rooms on the 24th floor. It was a beautifully presented, immaculate and comfortable room with a magnificent view over the marina and beyond to the sunset. The accommodation was perfect for us to relax and catch our breath after travelling around the USA for 3 weeks. The staff are considerate and helpful and attend quickly to any requests. The Ilikai is just North of Waikiki, away from the hustle and bustle, but there is excellent public transport outside the front entrance to take you wherever you wish to go. The Ala Moana shopping complex of around 350 shops/restaurant etc is an easy 10 minute stroll to the North. The Ilikai is not your typical hotel. It is primarily a tower of apartments and offers more laid back accommodation than you get in the city centre, perfect for holiday living. The aircon was great and appreciated. There are plenty of restaurant choices within easy walking distance. We would be happy to stay again.

margieogawa206 (Seattle, Washington) 06/18/2019

In December 2018, I booked a two-bedroom suite at the Illikai for a friend and I. I ended up changing the dates of my stay. I tried to make the date change online but had difficulty with the site. I used the hotel website's "chat" function to get instruction on how to revise my dates and rebooked. After staying at the hotel during the revised dates, the Ilikai charged me more than $400 for the room they said I did not cancel. I explained about changing the date online. I had a 45 minute phone call with a manager from the hotel about the charge. He did not care that I had a history with the hotel nor that he risked losing a customer nor that I had stayed there later that week. He showed me no "aloha" spirit. It is unlikely I will stay there again especially given the abundance of other wonderful hotels in Waikiki.

B1843AEscotts (Grants Pass, Oregon) 06/14/2019

We rented a private 1 bedroom condo at the Ilikai hotel and it was surprisingly beautiful and modern. We booked it from Expedia for $750 for a week. There is no daily maid service but you can get maid service for a fee. The view was excellent from the balcony on the 9th floor. It’s an older hotel and it’s very busy, but very quiet at night.

Laughitup007 06/09/2019

One reason it did not get 5 stars. No air conditioning in elevators or hallways. Other than this it was a fabulous place to stay. We had the 2 bedroom suite that fit our budget and family needs. Can’t express how wonderful it made our first time in Hawaii feel like we lived here. Each room had its own air conditioner, and bathroom. The living spaces were nice to enjoy breakfast or late night snacks to reminisce over the days events. If you are more than a couple, I would highly recommend this hotel.

NJG1966 (Auckland Central, New Zealand) 06/07/2019

The location was great, hotel staff lovely. However we booked with Waikiki Beach Rentals and stayed in room 1412, no problem with booking or checking in, was really easy. On first walking into the room it was lovely, but on closer inspection the room was not very clean and was very disappointing. We also had problems with the hotel lifts, my mother was on a mobility scooter and more then once the lift doors closed on her when entering on the scooter, causing not only damage to the scooter but also leaving her with a bruised knee. We did complain about this but it appeared nothing to was done. This was watch by the security guard on duty at the time of the incidents, which was at least 4 times and they did nothing to help, thankfully the general public was of help in holding the doors open when she entered as I was not always with her. The fireworks on Friday night were fantastic and we really enjoyed them. We did enjoy our stay over all , and would consider staying here again, as the cleanness of the room might have been a one off, would like to hear from other people that have stayed using Waikiki Beach Rentals.

Louandtweet (Auckland, New Zealand) 06/06/2019

We stayed in one of their "Luxury, King Bed, Sunset Ocean- View with Full Kitchen" rooms on the 24th floor. It was a beautifully presented, immaculate and comfortable room with a magnificent view over the marina and beyond to the sunset. The accommodation was perfect for us to relax and catch our breath after travelling around the USA for 3 weeks. The staff are considerate and helpful and attend quickly to any requests. The Ilikai is just North of Waikiki, away from the hustle and bustle, but there is excellent public transport outside the front entrance to take you wherever you wish to go. The Ala Moana shopping complex of around 350 shops/restaurant etc is an easy 10 minute stroll to the North. The Ilikai is not your typical hotel. It is primarily a tower of apartments and offers more laid back accommodation than you get in the city centre, perfect for holiday living. The aircon was great and appreciated. There are plenty of restaurant choices within easy walking distance. We would be happy to stay again.

Dominic F 06/19/2019

My work sent me to Hawaii short notice. Luana came highly recommended. We stayed 10 days and even though I had to work the last 5 we had an excellent family vacation. Rooms are clean, Staff is family friendly and professional. I would definitely stay here again if my job is mean enough to send me to work in Hawaii again (humor for you). What a beautiful place.

79juden (Newport, Australia) 06/16/2019

We spent a week here. Loved the room, great ocean view, easy walk to the beach and Hale Koa beach bar. Easy walk to down town Waikiki and 5 mins on the trolley to Ala Moana shopping. Guest laundry facilities were very handy. Happy hour free drinks and nibbles Mon, Wed and Fri for guests to mingle. If I was to add a negative it would be the pool closes at sundown, far to early. For the price, you can’t go past the Luana hotel and suites.

Extraordinary710652 06/16/2019

We love this place! The location is great, you can walk to all the shops and restaurants with ease. The hotel is super clean and the staff is friendly and very helpful. The Luana is our go to spot when staying in Waikiki, Martha at the front desk always remembers us and greets us like old friends.

Ecokeenkiwi (London, United Kingdom) 05/23/2019

This was always my mums favourite place to stay before she passed away this time last year, she would come every year without fail! It has great views, the perfect location, fabulous amenities and the staff are super nice - especially Jessica who went above and beyond for us... she was a total legend!

8wonderlust8 (Anaheim, California) 05/22/2019

Luana Waikiki staff members made my 1st visit to Hawaii an very memorable experience, from the 1st day to the last the staffs made me feel welcome and taken care of. I wanted to personally thank a few of them in particular that made my stay here so wonderful. Alexis was so friendly and patient, since I never been to Oahu before i had a lot of questions and she gave me lots of recommendations around town and really took her time to answer all my questions without making me feel rushed. the hotel is very centered around Waikiki and walking distant to the beach and with lots of great restaurants. Melissa and Martha was quick to check me in and made sure I was enjoying my stay every day, if i had any issues with my room they were quick to solve them as well. These ladies really made my vacation so much more enjoyable and smooth. On the 2nd to last day of my vacation I sprained my ankle while hiking and when I was limping my way up the stairs Robert (always had a smile on his face) who was working as the valet that day was so kind to run up to get me a bag of ice for my ankle! That to me is going above and beyond and an exceptional way of looking out for their guests. Also wanted to extend my thanks to housekeeping for that always had a clean room and made bed when i came back from a long day of exploring the island. The hotel was also kept very clean and neat, my room was clean and had a nice balcony with view of the ocean, they even offer free wine and cheese on certain days with live music. Absolutely the best experience and for the price it's a great value, i would 100% recommend this hotel to all my friends and family. Thanks again for a great stay.

Chris W 06/06/2019

For what you pay compare to other places it's awesome. Rooms are large with old, but functional air con. Staff and service levels are good. Only had food at the hotel one evening, it was average at best. Some Hawaiian dishes some Chinese??? Beach on your door step and walking distance to grocery stores and other large shops. A good place to set up base on the north of the island.

dkata94598 (Walnut Creek, California) 06/04/2019

We stayed here for one night as we arrived in Kahului late and wanted to get an early start to Hana the next day, so the hotel was convenient. But one night was enough. I wouldn't want to stay here for several days when the beaches and hotels on Maui's west side are so much better. Don't expect a luxury resort. It's a basic, average hotel with small, dark rooms. Wouldn't recommend it if you are looking for a beach resort. go to the West side of maui for that. This place was expensive for what was provided and the "Resort Fee" on top of that didn't provide the amenities that you would expect for a nice resort location. Can't recommend this place.

sylvainl771 (Versailles, France) 05/24/2019

This hotel is located near the Kahuilui OGG airport with a view of the harbor. Common areas are dirty & outdated and carpets corridors are completely worn out! Standard rooms are small, noisy, dusty & gloomy and cost the exorbitant price of $ 178 with no included breakfast! According to Front desk, just pay $ 20 extra and get a suposedely "superior room" located on on the garden side. The "all you can eat buffet" dinner costs $ 23 but neither looks nor tastes good and remains deserted by most guests at evenings!. The outdoor unguarded car park costs $ 5. This place is dreadful and has very poor value for money. Run away or just stay for 1 night! Maui is a wonderful place with so many other accommodations of better quality in the price range of $ 150 to 200.

jmjbrtw (Williamstown NJ) 05/17/2019

Don't listen to bad reviews- Have realistic expectations Solid 3 star plus hotel, don't expect 5 star Our flight got changed, so we needed a room for 2 couples to stay for one night to make our connecting flight the next day to Molokai - Maui Beach Hotel exceeded our expectations. The room was large- 2 queen beds with large bathroom. Rooms were clean, beds comfy and customer service excellent for less then $200 night. So less then $100 a couple We took advantage of free shuttle service that was excellent. It was a 5-10 min ride.When we arrived at airport we were picked up less then 15 mins after calling. The swap meet was on Saturday morning and they took us there. afterwards after check-out to airport. Well worth the $15 service fee. The pool and restaurant were both very good. We ate diner and breakfast there. The beach there is more for enjoying the view rather then swimming, but we did see people swimming. We read reviews the area was in bad area. We walked around with no issues, including walking home from swap meet. We would recommend this hotel for a jump location for exploring Maui, especially your 1st or last night for airport . Don't expect a tropical paradise on a perfect beach

Departure262361 05/13/2019

Stayed here overnight with the family for island getaway. We choose this hotel for it’s convenient from airport and malls nearby. Staffs are friendly. My only concern is that hotel needs a facelift. Rooms are outdated, shower heads are bit rusty and about to fall off. Ample parking for guest with fee. We booked three rooms and pre-checked in early morning so that we can leave and start our activities. Upon return at the hotel, one of the room wasn’t ready until almost 4p. It was disappointing for my family.

RJandjt 05/12/2019

We stayed three weeks and it was a real home away from home. The staff were very friendly and helpful. the whole experience made us feel very comfortable. Combined with great food and excellent service at the restaurant made for a perfect holiday.

Highadventurer (Singapore, Singapore) 05/09/2019

No complaints about staff and reception, helpful indeed. However the hotel rooms are in need retrofitting starting with carpets. Carpets are not suitable for asian pacific weather. Having tiles or faux timber is easier to maintain. If you are catering for tourists from temperate countries n need to have carpet then at least refurbish. next you have obsolete box aircon with thermostat which keep switching on and off when a certain temp is achieved. Well the periodic auto re start is a nuisance Next you have a basin in the room on the dresser table, and a basin in the washroom .. care to explain why? Above said , many positives such as the convenience store, free dvd rentals (no body has time to watch), lots of eateries nearby, short walk to Moana Loa(also in need of retrofitting as with airport!) If the major retrofittings were done, obviously we have to pay a much higher room rate

BarbarasSilva (Leesburg, Virginia) 05/08/2019

The local is very clean and I felt safe in the neighborhood, close to an Walmart and McDonalds. My room had a microwave and refrigerator, what was really helpful for a long trip (7 nights) but I'm not sure if this is available in all the rooms. Pool has a good size and it was pretty clean, just like the bathroons, the pool area in general was really enjoyable. I was just disappointed about not having breakfast included.

D Y (Honolulu, Hawaii) 05/07/2019

They had a good buffet. Not too many around now. The atmosphere was nice, and the staff treated us well. I like that they had a big variety of food, and everything I ate tasted good! I will definitely come again!

Wayne M (Pago Pago, American Samoa) 05/06/2019

My wife and I arrived @ the lobby around 0730, an inconvenient time far from check-in @ 3:00pm.. Luckily Bill was kind enough to give us a temporary room till our 11th floor room was available....beats sitting around the lobby & it gave us a "home base" to stash necessities/toiletries from nearby Walmart till check-in. Debbie arrived by the time we arrived back and assisted in getting our room early.....much appreciated! We always find it convenient to have breakfast @ the Pagoda & you can either enjoy the ample buffet or order from their menu. Keith/John/Austin were always helpful and cheerfully accommodating which made our stay more enjoyable. Alice and Carlos were helpful as always with any problems/questions we had or assisting with getting a cab. We enjoyed the weekend seafood buffets & the ample offerings are quite tasty & a good deal....my mouth salivates as I write this! We shopped nearby Ala Moana, Walmart and Don Quijote & all are within walking distance from the hotel. There are numerous eateries close by but we ate mostly @ Pagoda.....more convenient as well. Our room was clean, beds comfy, aircon worked fine and we always enjoyed quality sleep throughout our one week stay. I love the ambiance here but it wouldn't be without the great people working there and why we've considered it "home" year after year! Looking forward to another stay in a few months!

Annie_Trip1 (London, United Kingdom) 06/18/2019

Wouldn’t want to stay elsewhere in Waikiki. True paradise in between all those big chain hotels. Laid-back atmosphere, contemporary & funky decor and great location (a couple of blocks from the beach). Very friendly and helpful staff. There was free coffee available in the pool area which we enjoyed every morning. The only thing that was a bit pricey is the parking with $35/night (you can’t just park your car on the road, there are meters everywhere) and be aware that a $25/room amenity fee will be added to your daily room rate. Would 100% recommend staying here and hope to return one day.

Jill S 06/18/2019

myself and 3 friends stayed for 6 days at this very funky hotel..very chilled atmosphere.The rooms were of a decent size with a ok size balcony.Very comfy beds nice towls high quality amenities lovely gesture of the macadamia cookies also the beach bag.The lication ideal if you dont mind a ten minute walk too the beach.Overall a very pleasent stay and would recommand to anyone wishing to experience something funky cool and different.big shout out too all the friendly staff and sai what a nice guy he is...

Daniel_M_Bird (Adelaide, Australia) 06/17/2019

This is a fresh review, checked out of the hotel in mid June. Had high hopes for this hotel as we stumbled on it during a trip to Waikiki last year and thought we would give it a go, we booked for three nights and wanted to leave the following morning, however we toughed it out. We booked a Bungalow and it was tiny, we aren’t large people by any stretch however the bed would be fit for a child under 10 not two adults, so if you’re keen on this place scale up. Items of note, very little storage for luggage, tiny bathroom, the hallway to the sleeping area would be less than a metre wide so it’s challenging to ingress and egress with any grace. The pool looks great and is very pleasant although it is also tiny, during our stay the hotel was full of families with small children which basically overran the area during the day, it does become an adults only pool after 6PM which makes for a nice pre dinner swim although it’s also fully shaded by then. On the 16th (fathers day) we decided to have breakfast within the hotel at Mahina & Suns, we didn’t book, as house guests we thought it wouldn’t be an issue.... wrong, the hostess paused, looked around an empty restaurant and said she could squeeze us in.. while we ate and drank not one other patron entered the restaurant. My main gripe is the noise, the hotel is old like many hotels within Waikiki but this place is full of hard surfaces so every knock, every time someone closes a door you hear it all, LNC. The Surfjack is also trying to be too many things in my opinion, just be a hotel or become a swim club. My positive for this place is the crew out the front that assist with car-parking/valet, these guys are accomodating and pleasant to deal with, hats off to these guys. Location is central, a little sketchy at night with a lot of people that appear to be homeless roaming around, very sad and it appears that’s it’s becoming a bigger issue issue each time we are in Honolulu. An ABC Store on the corner is also a positive. The highlight is the attached espresso bar Olive & Oliver, i’ll review this business separately as it’s a Waikiki highlight I’ll continue to frequent it in the future.

charityreyes215 (Oahu, Hawaii) 06/15/2019

Absolutely LOVE this hotel! We stay here every time we come to Oahu! Room are spacious, amenities are amazing and the staff is PHENOMENAL!! From the housekeeping with Flora to the front desk with Whitney aka Whizzay all the way to the top of Management with Tasi ♥️ this place is HANDS DOWN the best spot to stay in Waikiki! ⭐️⭐️⭐️⭐️⭐️ thank you again to Sai for always having that ALOHA spirit 🌺🤙🏽

622applesl (Melbourne, Australia) 06/15/2019

My family and I stayed at this Hotel for nine nights. Lovely and chill atmosphere. Clean, decent size rooms with a balcony and view of the pool. The pool and pool area aren’t very big or very private. Not enough sun lounges. Free sunscreen and water. Also free coffee in the morning. Late one night we decided to go downstairs and chill in the couch area and drink our soft drinks , only to be told by a staff member that outside drinks are not allowed. The bar and restaurant were closed and we weren’t sitting near them either. This was disappointing.

Jul D (Scottsdale, Arizona) 06/13/2019

This hotel offers a restaurant that can be good, but not necessarily. The breakfast buffet was ok but limited. The dinner menu is so so, the lamb and chicken dishes were great, but found beef and stir fry to be less appealing and left most of it. But a great view out the windows with the meals. Great gift shops, lobby area offers seating in front of 2 fireplaces. The room itself was clean, minimal, but adequate. This old hotel has a-lot of charm. I would stay again because if its access to hiking trails and being the only hotel in Volcano.

Wanderlust34212 (Sarasota, Florida) 06/11/2019

We have not stayed at the venue but ate there several times during our recent stay in the area. The view from the dining room into the crater is totally unique and we thoroughly enjoyed our meals there. Our favorite was the fish n chips which was perfectly done. The staff is warm and friendly and very appreciative of being back to work after last year's closure of the park. Would totally recommend staying there if you can - and if you cannot, definitely make plans to have a meal there. One of our favorites in the Volcano area!

MinM5030 06/11/2019

Years ago, I heard of this hotel which perches on the edge of the Halema’uma’u Crater of the Kilauea Volcano and I swore I would stay there someday. Well, someday came, and the hotel exceeded my expectations. It is NOT a polished, 5-star hotel if that’s what you’re looking for but it IS a fine, old-style facility with a wonderful, welcoming staff, a very comfortable and site-appropriate accommodation with absolutely amazing views, and great restaurants. We chose a crater view room and it was well worth the extra charge! We woke up the first morning in time to watch the sunrise slowly creep over the crater, highlighting the many active steam vents. The staff is incredible and personable, taking time to converse with visitors about their personal stories during the recent eruption which added even more to our visit. It is also less than a 2-minute walk to the Hawaii Volcanoes NP Visitors Center and the hiking trails associated with it. Be sure to have a Guava Flow at the bar or restaurant!

tcampbell210 (Allendale, New Jersey) 06/09/2019

Volcano House is a historic lodge in Hawaii Volcanoes National Park on the rim of Kilauea's Halemaumau crater. When our cruise ship docked in Hilo, we took an excursion with Robert's Hawaii to the National Park. Our fist stop was to the visitor center. After looking at the displays there, we walked across the street to Volcano House. From the veranda in back of the hotel, we had our first glimpse of the massive crater. With the closure of the Jaggar museum after the 2018 eruption, this is probably one of the best views of the crater. Don't expect to see molten lava, though...the lava lake drained to the ocean in the 2018 eruption. There is still lots of steam and a pretty dramatic landscape.

kjb0419 (Seattle, Washington) 06/06/2019

Right off the bat I want to let you know that you should not be expecting any sort of "modern" rooms. The rooms are older but my wife and I loved the charm! The rooms/bathrooms are pretty small but we don't spend much time in our rooms anyways, just needed somewhere to sleep. We originally had a 1st floor room but asked to be moved to the second floor because people were constantly walking past our windows and we didn't want to risk our room getting broken into. There is no air conditioning (it's pretty cool at night) so we just kept the windows open while we were there (hence wanting to be on the second floor). Overall a great place to stay if you want to spend a couple days exploring the national park!

702heidis (Clatskanie, Oregon) 06/14/2019

I added the "with potential" because they are in the middle of a massive remodel. It should be very nice once complete but for the time being it is kind of a mess. There isnt parking that I could find so we either had to find something on the street or pay to park in a garage. Parking on the street can be risky because of the neighborhood, however parking along Ala Wai Blvd. Wasnt bad as long as you could find a spot. There isnt a phone in the room but it was clean and well cared for. Beware...shower is tiny. There isnt a lot of room for any type of movement.

sydneyinhawaii50 (Honolulu, Hawaii) 06/09/2019

Still under construction not on Expedia site! Night Manager was great and helped for hours on phone move to New location. No security on entrance and not a good area. Do not know how they get ratings and pics definitely not the same!

JamesSPC (Vancouver, Canada) 05/29/2019

Man there was a lot of construction when we were there. BUT, the staff are very friendly, and the little pool is fun. The rooms are quite nice, with big balconies. First time in Hawaii, this was a great place to stay. Very happy with it.

Leng Leng T 05/26/2019

The hotel was still under renovation when I was there in third week of May, the surrounding was a bit messy but the room is newly refurbished, quite spacious and clean, and comes with a balcony. It is value for money especially when it is located within easy walking distance from the beach. There are plenty of eating places around and the international market place is right close by. The hotel also provides a complementary shuttle ticket for visits to Ala Moana Centre. The hotel reception staff has been cheerful and helpful, although she couldn’t find my booking done with agoda, she was able to help resolve it and got me check in early. The room has a small kitchenette with a microwave, but do note that there is no cutlery provided.

Shirley G 05/20/2019

I was really surprised at how lovely the rooms were decorated. I had a single room with a king size bed, small kitchenett and a desk. It was comfortable and roomy and all I needed. The hotel is close to everything, shops, the beach, great food places etc. I thought the free shuttle service to Alomoana Mall was a real bonus and a big plus for the hotel. The staff, particularly Bev and Christiana, were amazing and so helpful. In fact (and I hope she doesn't mind me saying this) but Bev really helped me out of a tough spot. On the morning I checked out I actually missed my transport to the airport by 2 mins and Bev, without hesitation, offered to take me in her own car as she could see how upset I was. She is an incredible women and such an asset to the company you guys are lucky to have her. And then she wouldn't even take any money from me for the ride I was so humbled and thankful to her for her kind generosity. I will definitely stay there again next time I'm visiting Honolulu. Thank you Bev, Christiana and all the staff at White Sands you guys made my trip very memorable 😁🤙🌺❤