CEOHotelReviewer (Philadelphia, Pennsylvania) 09/29/2020

The palm trees fit the look of the hotel. But the inside could be better. I would maybe recommend staying here again but based on other reviews it would be less likely. And one more thing. I saw blood stains behind the hotel. What's going on back there??

OutdoorAdventures_70 (Christchurch, New Zealand) 03/08/2020

Dated basic hotel in need of a facelift. Expensive as well for a moderate room, everything is relatively close in Waikiki so location was ok. Staff were very helpful with all my requests. It was booked through a travel agent and was staying solo so I also had to pay a single supplement which made the price expensive considering the facilities. Breakfast was included i tried it one didn't bother the other three mornings you can read into that.

debbie5131 (Edmonton, Canada) 03/02/2020

We enjoyed our 3 night stay. The breakfast that was included was enjoyable. I actually enjoyed eating noodles for breakfast 🙂The pancakes were very good as well. Parking is expensive but we found free parking on the street by the canal . The hotel is close to the beach, the international market and many restaurants. Our room was clean and the bed was comfortable. We didn’t use the pool, it is very small.

MDTyKe (Island of Hawaii, Hawaii) 02/29/2020

Check in staff (and check-out) were very, very rude and unwelcoming. You'd expect when welcoming fellow Kama'aina there'd be a bit more Aloha, but nothing. They didn't want to be there. They also tried to tell me my rate wasn't Kama'aina and wouldn't remove the Resort Fee despite my confirmation stating it was. It really was a terrible first impression, and as they say, first impressions last. Also, their website states they offer Kama'aina a free upgrade if available - no mention of this either. Secondly, elevators were very slow - there are only 2, and one was broken. You need to plan a LOT of time; sometimes as much as 10 minutes, to get up and down. Carpet in the room was dirty. Rooms were NOT serviced (no towels replaced, no cleaning) as my stay was only 2 nights (3 days). When I inquired at reception I was told "... We only do that for stays over 3 nights". This was NOT clear anywhere, nor was I told this at check-in. If I was, I would have been OK, and would have realized I could have just asked for new towels.. but the lack of communication was poor. Also, CONSTRUCTION. Lots of drilling beginning at 7am. I was not informed of this during check-in either. Go back to your room at 4pm for a rest? Forget about it - DRILLING. Loud. In reality, I think they give Kama'aina the *worst* rooms. Admittedly, hotels in HNL are only for you to sleep in. They are cheap, good location, but that is it. I would rather spend more $ to get some Aloha. Will NOT recommend, or stay here again, sorry.

LVardy (Grand Falls Windsor, Canada) 02/20/2020

If you want to be in the busy city, then the location of this hotel is decent; near the beach, many restaurants and shops. There is a parking garage where you pay I think $30 USD per night, however it was full when we arrived so we had to find another parking garage, about a 5 minute walk from the hotel. The room was large and the bed was comfortable but everything else was sub par. The couch had large stains and the room looked old. There is also construction next to the hotel, which we could hear in the morning. The free breakfast buffet was just OK. They had toast, scrambled eggs, fruit, pancakes, noodles, some meat and coffee and warm water to drink. I would not stay here again.

SayahaAida0513 10/05/2020

My daughter and I stayed at Aqua Oasis in July 2020 to enjoy our 1st staycation of this year. Due to The global pandemic, I couldn’t take my daughter to Japan during summer so we decided to get away from our ordinary life in Kailua, Oahu for 2 nights and 3 days. As my daughter loves taking a bath, I specially looked for a hotel with a big tub and this hotel really delivered! My daughter was so excited that she took a bath 3 times on the 1st day, twice on the 2nd day, and once at the last day! The hotel interior may not be the most modern, but for the price we paid, it was so spacious that it gave us ample room to do yoga and my daughter to play on the floor spreading all her toys we brought. The hotel location is also perfect that it was close enough to all the shops we wanted to go such as the International Market Place and Sephora. Lastly, the staffs we encountered were so helpful and thoughtful that they let us “super early check-in” at 9:30am or so that we could fully enjoy the hotel amenities! We’ll definitely stay here again in the future!

Viper1actual (Fort Knox, Kentucky) 09/24/2020

We stayed 11 days at Aqua Oasis. This was an outbound PCS Military move. The staff was amazing. Mike, one of the valet members was amazing. He learned my kids names, treated my daughter like she was royalty whenever he would pull the van around and alway had great conversation with us. My kids after just two were calling him Uncle Mike. Olivia and Rachel, both with the front desk. Both of these individuals were amazing. Always smiling and talking to my kids. My little ones had millions of questions and they always took the time to answer them and just be all around amazing people. Again, cannot stress this enough that these folks become your family. Olivia and Rachel are by far some of the greatest folks we have ever worked with during a PCS or even hotel stay. They always checked on us and asked if there was anything we needed. By the second day they knew all our names and the kids names. Last but not least, Evelyn, the manager. When our hotel at another location didn’t reopen as planned due to Covid, I scrambled to find a new place to stay as I was about to be temporarily homeless. I spoke to about 15 locations and none of them wanted to work with the size of my family or were even friendly on the phone. When I got to Evelyn at the Aqua Oasis she could tell I was stressed by the tone in my voice. She asked what I needed and to if she could help. I explain our situation. She put me on a very brief hold and then told me she could fix it all. She gave us two amazing rooms at an amazing rate. If you are military in a PCS move, call her first. She will make miracles happen. She resolved all our lodging issues and basically let me dump all the stress on her. I have never had a team at a hotel or resort treat us in such an amazing way. I stay at hotels about 200 days a year in general for work. This is by far the best place and most accommodating place I have ever stayed at in 18 years. I would compare the service to the service you receive at Disney World. Everyone is happy you are there and they want you to relax. The maid service / rooming cleaning service needs a special shoutout. We had a kitchenette room and it comes stocked with everything you need from plates and silverware to pots, pans and a rice maker. We did our own dishes daily but one morning we ran out and left the sink full for later. The cleaning team washed and put away all the dishes. Not their job at all as we are all adults but it was such a nice surprise to come back to the hotel and find it all done. If you are traveling with a large family, ours was a party of six, this is the place to stay. The rooms are huge and plenty of space for the little kids to run around the room. 5 stars isn’t enough for this team, they definitely are the top of the spectrum when it comes to Hotel Staff. They are family.

Daltongs 09/24/2020

Great gem of a hotel, booked the 1 bedroom suite and had a full fridge/freezer, stove, microwave. Quiet cold air conditioning. Awesome bathtub and living room setup. Will come back again. Olivia at the front seat was professional courteous and the essence of Aloha.

FindingWaldo27 09/19/2020

We were looking for a place to stay for 10 days during the Pandemic as we prepared to move to from Texas to Hawaii. During our stay their were a plethora of dining options and the hotel practices were very safe. The highlight of our stay was the service. At no point did any of the staff say no to any of our requests, and they were very accommodating during what could have been a tumultuous period. While we were here Olivia the Hotel Manager took care of us going above and beyond all our expectations. Thank you so much for making my families health your number one priority.

kellybokin 09/13/2020

Everything was excellent from checking in until I checked out. Room was very nice and clean with good amenities,friendly front desk staff, valet, housekeeping even the people taking care of the continental breakfast in the morning. Will definitely come back again

pnai1989 (Kapolei, Hawaii) 09/03/2020

booked the partial ocean view which they said it was with pull out couch bed but they arrive they decided to upgrade us to the penthouse which I was excited however when we got to the room it wasn't much of an ungrade than I thought. Only on the bathroom was the upgrade since two since but no extra room and no pull out couch. smaller than I thought it would be. looked bigger in the pictures even in the penthouse suite. coffee pot was dirty so we requested for a new one. took us 30 mins to get a new one and I had to call twice since maybe they forgot. no numbers were provided to us to call for any service. not even a TV guide. the remote had no cover they used a tape just to cover it, clear tape may I add and can see the batteries. hardboard right? felt the dust in the air. elevator wasn't good the third one wasn't even cleared and kind of dirty. as I booked this they said it would be great and just went under new renovations but major disappointed the condition of the hotel. hotel bed was very comfortable thou. the bathroom door maybe had a whole or scratch but they just put paint over it which you can definitely tell but they didn't even try to match the paint with the same color just another color it. hallway was dirty when we went in our room. the location was great and parking was what I expected from Waikiki. Just expected it more to be better to be honest. Out of all the hotelsI ever stayed at to be honest this was the worse sad to say.

luckydcr (New York City, New York) 04/11/2020

lovely stylish hotel. have been coming here since 2012. The exercise room needs an update. Everything, other than that is fine. friendly staff and within walking distance to the shopping center, hilton hawaiian village and many restaurants. great stay.

Flora B 03/23/2020

The hotel is being remodelled, we got a good room, however the bathroom smelled like rotten eggs. The elevator was really slow, we took the stairs most of the time (10th floor). The hotel is at a very good location, near Waikiki and there are many restaurants and shops around. Staff is kind and helpful. We felt scammed with our bill because it didn't match the price stated in our booking... They charge you one extra night, but don't worry it's just 160 dollars! We were not told we had to pay to use the parking either. However, we did know we had to pay a daily ammenity fee, I still wonder what ammenities we paid for... I hope it wasn't for the use of the swimming pool which was really small and we didn't use. We had other options to stay at and if we had known all these aspects we wouldn't have chosen Aqua Palms.

Adrienne M (New York City, New York) 03/22/2020

I had a non-refundable booking with this hotel for April 2020 and unfortunately will not get to stay due to the quarantine. I just want to give them high praise for relaxing that policy to allow a cancellation with no penalty and no hassle. Considering the financial hit they are about to take, they could have adhered to their policy or simply provided a future travel credit. When I am able to visit, I will definitely book with them again. If they are this accommodating towards someone canceling, imagine how they must treat their guests.

DavidBerthaL L (Yass, Australia) 03/17/2020

Good place to stay in Waikiki and while it is a little removed from the hustle and bustle of the beach area, it has a good location on or near important bus routes, with nearby restaurants and minutes from all the action.

TPTravelerHI 08/15/2020

I love the Hospitality this hotel always brings. The staff is amazing and the views are spectacular. With the updated pool and luxury amenities this is a hotel to check out. Definitely a 5-star rating

jonnytupua 08/14/2020

We ended checking in quite late and Jaime unexpectedly gave me a courtesy call which was super nice of him. Check in/out is always quick and the staff always professional and super friendly. Our room was clean,comfy, and private with spectacular views from the private lanai.

travism36 08/12/2020

This has been a season of challenges for our family. We relocated from Germany to Hawaii during the COVID-19 pandemic. We were forced to quarantine in our room for 14 days and nights. This was difficult for our children, which made it tough for us. We've stayed in many hotels around the world over the past years, so sometimes a room is just a room, and coming to Hawaii, we didn't want to sit in a room. The staff has made all the difference for our stay. They have always been helpful and informative. They have been courteous with every request we've made while making suggestions that helped us make informed decisions. You can stay at a hotel anywhere, but the service makes all the difference and the service is provided by the staff.

Zienna006 (Los Angeles, California) 08/07/2020

Our stay was pleasant and relaxing. Wanted some time out with the family. Our rooms were great. We had a small kitchenette that included a hot plate, sink, rice cooker, microwave, a pot, pan, cups and utensils. The view of the city was beautiful on our huge lanai. The cost to use the gym for my entire stay was only $5 per person. The pool and jacuzzi was open for a few hours and closed for an hour to thoroughly be cleaned. The use of the BBQ grills was awesome. Thank you Derek in Security for your help and keeping us safe. Front desk team were very friendly, professional and helpful. Cani, Dan anf Jaime were fantastic. Helped us throughout our entire stay. Huge SUV’s will not fit in the parking. Parking is $30 a day unless you can find parking in the surrounding area. We had a blast and will definitely stay here again.

M1354WRchrisc 08/03/2020

Jaime always handles my room accommodations and is always the best. Always gives me a room with a million dollar view. Definitely ask for him when making reservations over the phone. Ask to be higher up and get the diamond head view it’s so beautiful in the day and even much more beautiful at night.

jorgeotavio (Rio de Janeiro, RJ) 03/07/2020

It is a hotel that you can find in a roadway in the middle of mainland. Absolutely overpriced, old furniture, old elevatpr, expansive parking, small TV, walls cracked, the bathroom is disgusting. Keep in your mind you probably paying more than 100USD here and not 40 bocks. If it costs 40 or 50 USD maybe it could be an option for someone. It is a rip off the 17USD named resort tax. Never but never more stay here again. Pay 50 USD and stay in a clean hotel but never here

prairiewind2015 03/04/2020

Always very happy to be at the Ewa. It's like home. I missed the nice picture that was hanging on the wall when I first walked into the lobby. Also, you used to have little paper glasses with the water for a quick refreshing drink.

onbalance (Northern California) 02/05/2020

For its location and price, the Ewa Hotel is a solid choice in the Waikiki area. Sure, the physical condition of the rooms and hallways are not the newest or cleanest. But we got a room for three people that included three single beds, a TV, a two-burner stove, fridge, and microwave at a reasonable rate. Breakfast is not included, but the in-room wi-fi is stable and relatively fast. If you need a parking space (extra charge), be sure to check-in as early as you can, because there's a limited number of spaces available. The biggest annoyances were the added fees that are not included in the advertised room rate. That practice is so common among hotels now that it's confusing and almost impossible to compare total price, which is, unfortunately, exactly what hotels want to do.

871cruzr 01/07/2020

Don't be deceived by the pictures posted online!!! Definitely on the contrary and were taken probably 30 years ago. It needs a complete renovation. Because of the scary condition of their one and only elevator, we used the stairs all the time. The only thing nice about this place is its location.

Z2025TEmichaelt (Honolulu, Hawaii) 12/23/2019

This place is horrible. Filthy. You just feel dirty staying here. Male front desk agent at night was very rude. No deadbolt on door. Toilet made noise all night. NO CLOSET OR HANGERS EVEN!!! No outside guests after 10pm. Very limited parking. Will never stay here again and suggest you don’t either.

Norm C (Penticton, Canada) 09/20/2020

We used Waikiki Beach Rentals to book a suite at the Ilikai to attend my nephews wedding in May 2020. Then COVID19 landed and even if we wanted to go to Hawaii, all flights from Canada to the US were grounded. When we contacted Waikiki Beach Rentals we were told there would be no refund of our $400 USD deposit ($700 Cdn), but we would receive a credit. The wedding date was pushed back twice, and with no end in sight for COVID19, they have decided on a Canadian wedding. We advised Waikiki Beach Rentals, and expressed our frustration given the world pandemic situation, and they advised us the owners have incurred many costs and fees for our reservation (we hadn't spent one minute in the suite) and were also told no refund, and we'd only receive a credit for 12 months from the original booking, therefore we'd have to use this credit by May 2021, which is most certain unlikely given the ongoing presence of COVID19. BEWARE ..... DO NOT use Waikiki Beach Rentals to book any accommodation in Hawaii. They are so unreasonable, and represent owners that are also unreasonable. All other venues associated with this trip offered partial or full refunds, except Waikiki Beach Rentals and the Ilikai condo owners. Stay Away!!!

shaunab90 09/19/2020

We stayed here for 8 days in October 2019 via a HomeAway (now VRBO) rental. The grounds were nice and lobby area was clean. We didn't have to check-in at the front desk, so we just went up to our room and used the lock pad provided. The view from our room on the 16th floor was nothing below stunning. We could see the ocean and lagoon. We also felt we had front row seats to the fireworks display put on by the Hilton Hawaiian. We didn't get a chance to use the facilities offered by the Ilikai, but we wouldn't mind staying here again in future.

HatesIlikai123 09/16/2020

Terrible experience so far. The hotel is super old and run down in parts from being built in the 60’s. There is an odd smell in the hallways, and a toxic chemical smell in the stairwells. You also have to deal with jerks and hot-heads like Rob for management. I suffer from PTSD and travel with my service dog for the last 10 years. I have all the proper paperwork, and I submitted it to the state of Hawaii and everything before my arrival. An old man complained about my dog, and I got a call from management (Rob), who yelled at me saying my service dog is not allowed in the building unless I am blind or he opens doors for me. This is quite the claim! We have literally seen 3 other dogs here, one of which being a 5 pound little fluffy white dog. It definitey doesn’t open doors! For him to decide which level of service he think qualifies is unethical, and against the law. Rob also told me he had his attorneys looking into the situation as if to scare me. Rob came pounding on my door and asked for my driver’s license to “put me in the system”. 15 minutes later the cops came to my room! One of the most bizarre, frustrating, angering situations I have been apart of in a hotel. We are paying $3200/month to be here! Do yourself a favor and find a different location where you don’t have to deal with nasty people like Rob

nicenurse (melbourne) 08/03/2020

We were booked to stay at Ilikai Hotel and luxury suites in early May but then coronavirus hit. Suddenly international travel was stopped and we could no longer travel from Australia to Hawaii. We were able to get refunds for our cruise, tours, and flights but sadly Ilikai Resort has repeatedly refused to refund our substantial full payment for 2 rooms, only offering a credit for future use, even though experts are saying that international travel won’t be likely until 2024. Of course my credits will have expired by then. Lesson learned - never pay up front for accommodation. You got me this time Ilikai, but you won’t get me again.

CurlySue800 (Vancouver Island, Canada) 07/14/2020

Stayed here in February, absolutely loved it! Our rooms were great, restaurants had good food, lots of shops to choose from and very close to all the benefits of Waikiki. The courtyards and gardens are gorgeous. Be careful with booking though, there are multiple management styles in the property. Some are regular hotel (what we did), there are private condos, apart-hotel and travel club levels. I can say the hotel side is wonderful!

Norm C (Penticton, Canada) 09/20/2020

We used Waikiki Beach Rentals to book a suite at the Ilikai to attend my nephews wedding in May 2020. Then COVID19 landed and even if we wanted to go to Hawaii, all flights from Canada to the US were grounded. When we contacted Waikiki Beach Rentals we were told there would be no refund of our $400 USD deposit ($700 Cdn), but we would receive a credit. The wedding date was pushed back twice, and with no end in sight for COVID19, they have decided on a Canadian wedding. We advised Waikiki Beach Rentals, and expressed our frustration given the world pandemic situation, and they advised us the owners have incurred many costs and fees for our reservation (we hadn't spent one minute in the suite) and were also told no refund, and we'd only receive a credit for 12 months from the original booking, therefore we'd have to use this credit by May 2021, which is most certain unlikely given the ongoing presence of COVID19. BEWARE ..... DO NOT use Waikiki Beach Rentals to book any accommodation in Hawaii. They are so unreasonable, and represent owners that are also unreasonable. All other venues associated with this trip offered partial or full refunds, except Waikiki Beach Rentals and the Ilikai condo owners. Stay Away!!!

shaunab90 09/19/2020

We stayed here for 8 days in October 2019 via a HomeAway (now VRBO) rental. The grounds were nice and lobby area was clean. We didn't have to check-in at the front desk, so we just went up to our room and used the lock pad provided. The view from our room on the 16th floor was nothing below stunning. We could see the ocean and lagoon. We also felt we had front row seats to the fireworks display put on by the Hilton Hawaiian. We didn't get a chance to use the facilities offered by the Ilikai, but we wouldn't mind staying here again in future.

HatesIlikai123 09/16/2020

Terrible experience so far. The hotel is super old and run down in parts from being built in the 60’s. There is an odd smell in the hallways, and a toxic chemical smell in the stairwells. You also have to deal with jerks and hot-heads like Rob for management. I suffer from PTSD and travel with my service dog for the last 10 years. I have all the proper paperwork, and I submitted it to the state of Hawaii and everything before my arrival. An old man complained about my dog, and I got a call from management (Rob), who yelled at me saying my service dog is not allowed in the building unless I am blind or he opens doors for me. This is quite the claim! We have literally seen 3 other dogs here, one of which being a 5 pound little fluffy white dog. It definitey doesn’t open doors! For him to decide which level of service he think qualifies is unethical, and against the law. Rob also told me he had his attorneys looking into the situation as if to scare me. Rob came pounding on my door and asked for my driver’s license to “put me in the system”. 15 minutes later the cops came to my room! One of the most bizarre, frustrating, angering situations I have been apart of in a hotel. We are paying $3200/month to be here! Do yourself a favor and find a different location where you don’t have to deal with nasty people like Rob

nicenurse (melbourne) 08/03/2020

We were booked to stay at Ilikai Hotel and luxury suites in early May but then coronavirus hit. Suddenly international travel was stopped and we could no longer travel from Australia to Hawaii. We were able to get refunds for our cruise, tours, and flights but sadly Ilikai Resort has repeatedly refused to refund our substantial full payment for 2 rooms, only offering a credit for future use, even though experts are saying that international travel won’t be likely until 2024. Of course my credits will have expired by then. Lesson learned - never pay up front for accommodation. You got me this time Ilikai, but you won’t get me again.

CurlySue800 (Vancouver Island, Canada) 07/14/2020

Stayed here in February, absolutely loved it! Our rooms were great, restaurants had good food, lots of shops to choose from and very close to all the benefits of Waikiki. The courtyards and gardens are gorgeous. Be careful with booking though, there are multiple management styles in the property. Some are regular hotel (what we did), there are private condos, apart-hotel and travel club levels. I can say the hotel side is wonderful!

briannkatie12 (Honolulu, Hawaii) 10/11/2020

Stayed here while waiting for a house after doing a PCS military move to Hawaii. Pros: great location in Waikiki, you can walk to the beach. Also a pretty good view from high up. The PS3 in the room and the assortment of free games and movies was awesome for my wife. Cons: tiny bathroom. I’m 6’4” and the shower was at my chest. Also you can’t open the door if someone is sitting on the toilet. Also the refrigerator is small and the freezer section wouldn’t get cold, so if you’re not wanting to eat out a lot I wouldn’t recommend getting anything frozen. Overall it was a pretty decent value.

BeachDreamR (OKLAHOMA) 06/22/2020

We spent 3 days in Waikiki just after they lifted the inter-island quarantine and the Luana Waikiki was AMAZING. From the moment we arrived to the time we checked out, the staff was super healpful and freindly. The location is the best with only a short walk across the park to the beach. Easy walking distance to great shopping and eats at Ala Moana Mall. Ten - twenty minute stroll to great dinner spots and other beaches. Our Partial Ocean View room was clean and spacious with a wide open view of the park and ocean (not just a sliver of blue between buildings). That's one of the best things about the Luana's location-being on the edge of the park means there are no other high rises right next door blocking your view or looking right into your room. We could tell our room had been recently updated, but it still maintianed that traditional Hawaiian charm. There was a fridge for our snacks and leftovers and an abundance of storage and countertop space. We spent most of our time at the beach, but the POOL sure looked inviting. Can't say enough about how much we loved our stay at Luana. A big shout out to all the staff-especially Kanani- for making our stay soooo enjoyable. CAN'T WAIT TO COME BACK, David and Malialani Big Island, Hawaii

GlobalBizStrategy (Honolulu, Hawaii) 05/22/2020

I had stayed here on a stop back through in August (staycation) between an Australia trip and San Diego to Canada. So, when it came time to share it with the man in my life, he too said he found it to have an authentic Hawaiian feel. He also liked the view of the park from our lanai. It was his first time on Oahu, and it made the right impression (thank you). We were glad to get this in right before the shutdowns began!

marybravard (Pasco, Washington) 03/25/2020

I revisited Hawaii after many years and found the island to be as friendly and welcoming as before. The staff treated me as a friend. All of my questions were answered. I received excellent tips on sights to see and treated royally.

Petlov3r514 (Vancouver, Canada) 03/22/2020

Luana used to be a decent hotel but the cracks turned to creators. Terrible crisis response from hotel upper management. Historically unexpected virus crisis, yes... but do not coldly strip away guest amenities without replacing it with kindness and aloha. This is not “sharing our concern.” Zero communication to guests. We calmly reported all matters to professional front desk staff and Aqua Aston reservations phone number yet no response or notice from on-site Luana manager. In time of need, hotels should step up hospitality not coldly rip it away from guests. Hand sanitizer (as mentioned by other review) not visible at lobby water station or anywhere near any elevators. One bottle behind front desk and 1 wet wipe can. Water stations missing from pool and lobby; at least put out free bottled water, the hotel is 90% vacant, it’s a crisis and guests are in need of supplies, support & resources. Cleaning staff drastically reduced, at least keep the cleaning staff onboard during a virus pandemic. No updates on the many local Waikiki closures or shelter-in-place declarations. Free shuttle hours 10:30am posted by management erroneously it’s still 8:30am. And no guest help from the hotel manager to get to supplies or food during this crisis. Free wine and cheese event can be substituted with room delivery to those that enjoy the hospitality. Just a nice Luana care package with practical emergency supplies would have been awesome. Basically if something goes down, you’re on your own folks. Glad to be home in the mainland, felt like a contestant on Survivor. Luana in the early 2000’s was top notch hospitality, I’ve stayed 3 times previous, but since new manager stepped in it hasn’t stepped up.

tevesg (Molokai, Hawaii) 09/20/2020

Good location close to everything. Can get noisy when full and also noise in the morning with garbage trucks and traffic. One of the more affordable places for locals outside of Waikiki. Restaurant was closed due to COVID but they have a good buffet.

Gudel38 09/03/2020

Staffs are unprofessional. The rooms infested with cockroaches. They're racist and ignorant. I was to be there for 7days but I had to leave in 2 because they threatened me. Unsafe environment! Don't recommend

salfapada 08/02/2020

To tune everything that was going on did a great job I personal distancing! I definitely will be staying again! The workers were friending! And there's plenty of parking! We wish we could have had dinner there though!

sansanpeace (Honolulu, Hawaii) 04/08/2020

Everything very very good, except couldn't do work requires internet. Great staff, very friendly, patient, helpful front desk staff. Room is clean, bright, bathroom is clean, everything is stocked well and nicely. Except I needed to do urgent work, sending some video through internet, it was very very slow.

delvon2020 (Honolulu, Hawaii) 03/30/2020

Room was selected online although there wasn't an online tour that could of assured what the room looked like before reserving . The room smelled like corn chips and some funky tangy spoiled dip. Had to freshen it up with some febreze and Giovanni Versace cologne oh yes yes! The playstation was an nice upgrade it needs an new controller left an good movie in there hopefully someone will enjoy it. The room and the entire hotel is overdue for renovations all over as well as updated amenities. Almost slipped and fell out of the tub, there is no made in rough surface mat that is needed to assure guests won't injure themselves trying to clean them selves up. The was alot of dust and debree everywhere as well as broken or disabled hangers that can cause major health problems and insurable risks to guests and employees. The windows where needing cleaning and didn't provide an good outlook or view to the ocean or city area. The carpet smelled very musty and a few stains where in there and it seemed contagious as well as an few insects flying around mating on anything they wanted to mate on. The bed was comfy although the sheets and covers smelled like tobacco products felt like I was dumped into an astray next to an filthy trash can. The microwave worked although it was handicapped in remembering how many seconds to heat up my eatable items and it smelled like melting plastic so I threw away my hot food and was forced to buy an tuna sandwich from the convenience store right under my room. The convenience store looked okay from the outside although inside it smelled like there was an power outage, the floors need sweeping and mopping and products properly placed on the shelves instead of the floor that was kinda unsanitary to the fullest degree. Some of the products was out of date and warm when they should of been cold dripping wet. The elevator seemed okay although it was faulty and felt like an amusement park ride with out the seat belt. The roof needs pro sealing.!