sethcraven 11/23/2020

didnt believe i had made a proper reservation through the airport. showed them a negative covid test and travel qr. where Lance my front desk attendant then went and spoke with his manager for a long time.

keshamcmillon77 (Raleigh, North Carolina) 11/19/2020

Buyer beware hotel is really old, rooms are outdated and paint is peeling. Staff was decent but really didn’t help with things to do. The hotel restaurant is closed due to Covid-19 The pool also has weird “COVID” hours it closes at 3 which is the hottest point of the day.

CEOHotelReviewer (Philadelphia, Pennsylvania) 09/29/2020

The palm trees fit the look of the hotel. But the inside could be better. I would maybe recommend staying here again but based on other reviews it would be less likely. And one more thing. I saw blood stains behind the hotel. What's going on back there??

OutdoorAdventures_70 (Christchurch, New Zealand) 03/08/2020

Dated basic hotel in need of a facelift. Expensive as well for a moderate room, everything is relatively close in Waikiki so location was ok. Staff were very helpful with all my requests. It was booked through a travel agent and was staying solo so I also had to pay a single supplement which made the price expensive considering the facilities. Breakfast was included i tried it one didn't bother the other three mornings you can read into that.

debbie5131 (Edmonton, Canada) 03/02/2020

We enjoyed our 3 night stay. The breakfast that was included was enjoyable. I actually enjoyed eating noodles for breakfast 🙂The pancakes were very good as well. Parking is expensive but we found free parking on the street by the canal . The hotel is close to the beach, the international market and many restaurants. Our room was clean and the bed was comfortable. We didn’t use the pool, it is very small.

anthonybE6840ZI 02/26/2021

The manager is the single worst person I have ever met in my life. Every person on the staff are like lifeless robots. The rudest people I have ever met. They had me arrested for violating a quarantine because I parked my car across the street where they told me to park because their valet wouldn't park my car. The front desk wouldn't answer the phone so I had no way of getting supplies. The entire staff knew I had a negative COVID test and I was leaving within 18 hours. They could’ve just given me a warning but would rather have me taken to jail for no reason. You people are disgusting. If you want the worst vacation of your entire life stay here.

georgelL3088QB (Washington) 02/18/2021

Never go there any more time. The service lobby and cleaning is excellent, thats it. The advertising is not accurate and the managers blamed everythingon the pandemic. In the brochure they advertise the amenities but that's a lie. There is no restaurant inside, no open spa or whirlpool, no bar, no shows or karaoke. The pool is open short hours and only for one person or maximum 5 for some family and its only for 1 hour a day. The breakfast is a joke, everyday they served the something, stale and old food. When I mentioned this to the manager I was told to go somewhere else if I am not happy here. The service charge for stay there was over $400 for 14 days and the parking was $60 a NIGHT Grorge

P29M (Medford, Massachusetts) 02/09/2021

Wonderful Room at a great price. We got a Junior Suite for less than a standard room at any other hotel. The room was clean and spacious with our own balcony. The pool and hot tub were closed due to Covid. They are serious about keeping guests safe.

Trip757679 02/04/2021

The hotel certainly lives up to its name. When you walk in it really feels like an oasis with the flora and koi/turtle ponds. The staff was nice and friendly too. The room and dining area was clean and they abided by Hawaii's mandates for Covid. The only downside was that the area didn't feel safe. When looking for parking behind the hotel we saw these two crackheads fighting. Not a very charming way to arrive. So we just opted for valet instead of public parking.

Vacation35600277982 02/01/2021

Me and my girlfriend wanted to celebrate her birthday and play tourist in waikiki. We went out to a nice dinner at ruths chris and walked on the beach. Aqua oasis has always been nice and friendly to us. I love this hotel.

CaliInspire (Davis, California) 02/24/2021

This hotel is an amazing deal! Loved having a balcony. Staff was great. Rooms are basic but clean. The location is very convenient to the beach—you can rent a surfboard from the place next door and walk down to the beginner surf spot. Definitely recommend this hotel.

jessicasamsal (Waianae, Hawaii) 02/16/2021

Service was great. Excellent value and exceptionally clean. Would definitely recommend. Beds were a little too firm, so keep that in mind if that is an issue for you. We would still stay again. There was also a fan in the room which, is awesome because I need one to sleep. It was nice not to have request one. We will definitely be back.

TiareTorres (Kailua-Kona, Hawaii) 02/10/2021

The rooms were affordable for kamaiana and were recently renovated. I liked that no key card was needed for the elevators; it made it easy for DoorDash to deliver food straight to your room. We had one issue with the bathroom which caused us to move rooms, but we didn’t mind. Nice to get a different view and the room we got did feel a little roomier. Staff were all friendly. I would stay there again!

Z702NRcarlosb 11/14/2020

James was a friendly, outgoing, funny, and charming employee that assisted us with our day trips to the east-side if the island. It was a pleasure working with him and was on point when it came to recommendations. Despite lots of areas being closed, James listened and went to work on finding what we needed. If you stay here or near by, please come visit James at the concierge service desk. He knows his business. Thanks James!!

pnai1989 (Kapolei, Hawaii) 09/03/2020

booked the partial ocean view which they said it was with pull out couch bed but they arrive they decided to upgrade us to the penthouse which I was excited however when we got to the room it wasn't much of an ungrade than I thought. Only on the bathroom was the upgrade since two since but no extra room and no pull out couch. smaller than I thought it would be. looked bigger in the pictures even in the penthouse suite. coffee pot was dirty so we requested for a new one. took us 30 mins to get a new one and I had to call twice since maybe they forgot. no numbers were provided to us to call for any service. not even a TV guide. the remote had no cover they used a tape just to cover it, clear tape may I add and can see the batteries. hardboard right? felt the dust in the air. elevator wasn't good the third one wasn't even cleared and kind of dirty. as I booked this they said it would be great and just went under new renovations but major disappointed the condition of the hotel. hotel bed was very comfortable thou. the bathroom door maybe had a whole or scratch but they just put paint over it which you can definitely tell but they didn't even try to match the paint with the same color just another color it. hallway was dirty when we went in our room. the location was great and parking was what I expected from Waikiki. Just expected it more to be better to be honest. Out of all the hotelsI ever stayed at to be honest this was the worse sad to say.

Rollintwinz 02/16/2021

Great location, almost in the middle of Central Waikiki. Close proximity to all the major shopping centers. 15 minute walk to the beach. The bed was a little firm, and the pillows were flat. I don't like the fact that you have to wash your dishes in the bathroom sink, but that's the sacrifice for adding a kitchenette into a small space. All of the staff were very friendly and all of them were smiling.

763willisj (Raleigh, North Carolina) 02/05/2021

Stayed here during my birthday trip to Oahu. Staff was extremely nice and welcoming. I was on the 43 floor and had an AMAZING view. Hot-Tub and pool were relaxing and the store in the hotel was very convenient. However the daily parking fee is a little annoying but you do receive a $5 discount. 8/10 I would definitely stay again.

Niksa S 02/03/2021

Great location, really central with everything necessary around. Nice rooms, pretty spacious and clean. Friendly Front Desk team (Michael was the best)!! No complaints at all! I will for sure stay here again when I come back to Honolulu.

JafoobKong 01/21/2021

My wife and I were sent to Hawaii temporarily for business. Aqua Skyline did a great job making us feel welcome and the room service was always on point. The hotel is fairly priced and is within walking distance to Waikiki Beach, Honolulu Zoo, and plenty of places to eat. During Covid restrictions, we did have to quartine for two weeks before going out, but it was worth it. Out of quartine, the hotel staff was very serious about keeping themselves and their guest safe.

celestep471 01/21/2021

Jaime was the guest service agent who checked us in and checked us out. He had great customer service and just really made a person feel welcomed. Our room was beautiful with a panoramic view of the city and beaches with a very nice size balcony. We felt like the room was well sanitized and cleaned to perfection upon entry, Highly recommended for Hawaii locals and visitors who want that island feel.

akoni001 (Honolulu, Hawaii) 01/21/2021

The hotel was decent And it’s definitely a “stayable” hotel, but it is an older hotel the lobby looks renovated but, you can really tell it’s old once u enter the elevator hallways and rooms. The amenities, carpet and kitchenette are old. The hotel is overpriced in my opinion but I guess because of its prime location they feel like they can charge resort prices & there is no pool. They ask for a $200 deposit Which I thought was excessive for the quality. The staff was the best thing about the hotel really friendly and super helpful. I checked into my room easily. Only had one hiccup after settling into the room I went to shower and open the curtain and the shower was leaking and the tub was clogged and full of water & backup debris after calling the front desk they moved me to a new room. I will mention that I got a kamaaina (hawaii resident) deal so it costed less for me and I didn’t have to pay amenities fee and that was great this and the staff is the reason for the 3rd star otherwise I’d give it 2 stars.

Kauilani9 (Kaneohe, Hawaii) 01/18/2021

Ok for the price, but they should really consider upgrading their rooms. To me, it looked like a really old casino hotel. I also had to move rooms because the shower head didn’t work properly and it flooded the bathroom

warren909 12/10/2020

For repeat customers traveling to Honolulu, this is a great location. Easy to get in and out. I would say not for a 1st time vacation traveler to Hawaii. Most want a "Resort" type hotel for first trip.

jorgeotavio (Rio de Janeiro, RJ) 03/07/2020

It is a hotel that you can find in a roadway in the middle of mainland. Absolutely overpriced, old furniture, old elevatpr, expansive parking, small TV, walls cracked, the bathroom is disgusting. Keep in your mind you probably paying more than 100USD here and not 40 bocks. If it costs 40 or 50 USD maybe it could be an option for someone. It is a rip off the 17USD named resort tax. Never but never more stay here again. Pay 50 USD and stay in a clean hotel but never here

prairiewind2015 03/04/2020

Always very happy to be at the Ewa. It's like home. I missed the nice picture that was hanging on the wall when I first walked into the lobby. Also, you used to have little paper glasses with the water for a quick refreshing drink.

waikiki_sunset (kirkland, wa) 12/23/2020

I visited this hotel in 2012. I came back to this hotel again during the pademic. Really enjoyed my stay. Hotel staff is very friendly as usual. Check in is smooth. They want to review your covid 19 testing result from the state of Hawaii website. The hotel is very quiet. There are guests staying but I don't feel it is crowded, which is a good thing. They have hand sanitizer at the lobby near elevator. They also advise to only ride the elevator for 2 persons at a time. House keeping service is stopped. If you need to get a new towel, you have to book an appointment, which is totally fine with me. The room is equipped with full kitchen set. There is an entrance at the back of the hotel where you can access the Hilton Waikiki village and walk on the beach. The best part is the public parking behind the hotel is currently free, which saved me quite a bit money. Mcdonald is across the street and Ala Moana shopping center is a short distance. The hotel is maintained very well. I only was there for 5 nights. I observed crew cleaning the ground floor etc. Overall, a very good place to stay while visiting Oahu.

Norm C (Penticton, Canada) 09/20/2020

We used Waikiki Beach Rentals to book a suite at the Ilikai to attend my nephews wedding in May 2020. Then COVID19 landed and even if we wanted to go to Hawaii, all flights from Canada to the US were grounded. When we contacted Waikiki Beach Rentals we were told there would be no refund of our $400 USD deposit ($700 Cdn), but we would receive a credit. The wedding date was pushed back twice, and with no end in sight for COVID19, they have decided on a Canadian wedding. We advised Waikiki Beach Rentals, and expressed our frustration given the world pandemic situation, and they advised us the owners have incurred many costs and fees for our reservation (we hadn't spent one minute in the suite) and were also told no refund, and we'd only receive a credit for 12 months from the original booking, therefore we'd have to use this credit by May 2021, which is most certain unlikely given the ongoing presence of COVID19. BEWARE ..... DO NOT use Waikiki Beach Rentals to book any accommodation in Hawaii. They are so unreasonable, and represent owners that are also unreasonable. All other venues associated with this trip offered partial or full refunds, except Waikiki Beach Rentals and the Ilikai condo owners. Stay Away!!!

shaunab90 09/19/2020

We stayed here for 8 days in October 2019 via a HomeAway (now VRBO) rental. The grounds were nice and lobby area was clean. We didn't have to check-in at the front desk, so we just went up to our room and used the lock pad provided. The view from our room on the 16th floor was nothing below stunning. We could see the ocean and lagoon. We also felt we had front row seats to the fireworks display put on by the Hilton Hawaiian. We didn't get a chance to use the facilities offered by the Ilikai, but we wouldn't mind staying here again in future.

HatesIlikai123 09/16/2020

Terrible experience so far. The hotel is super old and run down in parts from being built in the 60’s. There is an odd smell in the hallways, and a toxic chemical smell in the stairwells. You also have to deal with jerks and hot-heads like Rob for management. I suffer from PTSD and travel with my service dog for the last 10 years. I have all the proper paperwork, and I submitted it to the state of Hawaii and everything before my arrival. An old man complained about my dog, and I got a call from management (Rob), who yelled at me saying my service dog is not allowed in the building unless I am blind or he opens doors for me. This is quite the claim! We have literally seen 3 other dogs here, one of which being a 5 pound little fluffy white dog. It definitey doesn’t open doors! For him to decide which level of service he think qualifies is unethical, and against the law. Rob also told me he had his attorneys looking into the situation as if to scare me. Rob came pounding on my door and asked for my driver’s license to “put me in the system”. 15 minutes later the cops came to my room! One of the most bizarre, frustrating, angering situations I have been apart of in a hotel. We are paying $3200/month to be here! Do yourself a favor and find a different location where you don’t have to deal with nasty people like Rob

nicenurse (melbourne) 08/03/2020

We were booked to stay at Ilikai Hotel and luxury suites in early May but then coronavirus hit. Suddenly international travel was stopped and we could no longer travel from Australia to Hawaii. We were able to get refunds for our cruise, tours, and flights but sadly Ilikai Resort has repeatedly refused to refund our substantial full payment for 2 rooms, only offering a credit for future use, even though experts are saying that international travel won’t be likely until 2024. Of course my credits will have expired by then. Lesson learned - never pay up front for accommodation. You got me this time Ilikai, but you won’t get me again.

waikiki_sunset (kirkland, wa) 12/23/2020

I visited this hotel in 2012. I came back to this hotel again during the pademic. Really enjoyed my stay. Hotel staff is very friendly as usual. Check in is smooth. They want to review your covid 19 testing result from the state of Hawaii website. The hotel is very quiet. There are guests staying but I don't feel it is crowded, which is a good thing. They have hand sanitizer at the lobby near elevator. They also advise to only ride the elevator for 2 persons at a time. House keeping service is stopped. If you need to get a new towel, you have to book an appointment, which is totally fine with me. The room is equipped with full kitchen set. There is an entrance at the back of the hotel where you can access the Hilton Waikiki village and walk on the beach. The best part is the public parking behind the hotel is currently free, which saved me quite a bit money. Mcdonald is across the street and Ala Moana shopping center is a short distance. The hotel is maintained very well. I only was there for 5 nights. I observed crew cleaning the ground floor etc. Overall, a very good place to stay while visiting Oahu.

Norm C (Penticton, Canada) 09/20/2020

We used Waikiki Beach Rentals to book a suite at the Ilikai to attend my nephews wedding in May 2020. Then COVID19 landed and even if we wanted to go to Hawaii, all flights from Canada to the US were grounded. When we contacted Waikiki Beach Rentals we were told there would be no refund of our $400 USD deposit ($700 Cdn), but we would receive a credit. The wedding date was pushed back twice, and with no end in sight for COVID19, they have decided on a Canadian wedding. We advised Waikiki Beach Rentals, and expressed our frustration given the world pandemic situation, and they advised us the owners have incurred many costs and fees for our reservation (we hadn't spent one minute in the suite) and were also told no refund, and we'd only receive a credit for 12 months from the original booking, therefore we'd have to use this credit by May 2021, which is most certain unlikely given the ongoing presence of COVID19. BEWARE ..... DO NOT use Waikiki Beach Rentals to book any accommodation in Hawaii. They are so unreasonable, and represent owners that are also unreasonable. All other venues associated with this trip offered partial or full refunds, except Waikiki Beach Rentals and the Ilikai condo owners. Stay Away!!!

shaunab90 09/19/2020

We stayed here for 8 days in October 2019 via a HomeAway (now VRBO) rental. The grounds were nice and lobby area was clean. We didn't have to check-in at the front desk, so we just went up to our room and used the lock pad provided. The view from our room on the 16th floor was nothing below stunning. We could see the ocean and lagoon. We also felt we had front row seats to the fireworks display put on by the Hilton Hawaiian. We didn't get a chance to use the facilities offered by the Ilikai, but we wouldn't mind staying here again in future.

HatesIlikai123 09/16/2020

Terrible experience so far. The hotel is super old and run down in parts from being built in the 60’s. There is an odd smell in the hallways, and a toxic chemical smell in the stairwells. You also have to deal with jerks and hot-heads like Rob for management. I suffer from PTSD and travel with my service dog for the last 10 years. I have all the proper paperwork, and I submitted it to the state of Hawaii and everything before my arrival. An old man complained about my dog, and I got a call from management (Rob), who yelled at me saying my service dog is not allowed in the building unless I am blind or he opens doors for me. This is quite the claim! We have literally seen 3 other dogs here, one of which being a 5 pound little fluffy white dog. It definitey doesn’t open doors! For him to decide which level of service he think qualifies is unethical, and against the law. Rob also told me he had his attorneys looking into the situation as if to scare me. Rob came pounding on my door and asked for my driver’s license to “put me in the system”. 15 minutes later the cops came to my room! One of the most bizarre, frustrating, angering situations I have been apart of in a hotel. We are paying $3200/month to be here! Do yourself a favor and find a different location where you don’t have to deal with nasty people like Rob

nicenurse (melbourne) 08/03/2020

We were booked to stay at Ilikai Hotel and luxury suites in early May but then coronavirus hit. Suddenly international travel was stopped and we could no longer travel from Australia to Hawaii. We were able to get refunds for our cruise, tours, and flights but sadly Ilikai Resort has repeatedly refused to refund our substantial full payment for 2 rooms, only offering a credit for future use, even though experts are saying that international travel won’t be likely until 2024. Of course my credits will have expired by then. Lesson learned - never pay up front for accommodation. You got me this time Ilikai, but you won’t get me again.

crystal702206 (Las Vegas, Nevada) 02/23/2021

This is an excellent, small, quaint hotel close to the heart of Waikiki. Nothing but good things to say about my stay here! The pool area has plenty of loungers and a BBQ area - plus laundry room - great if traveling with family. 5-10 walk to the beach or downtown Waikiki!

Malia N (Honolulu, Hawaii) 01/12/2021

We had a amazing stay, highly recommended for family! The rooms are clean and sanitized very well! Staff on property are friendly and welcoming! The swimming pool and cabanas are absolutely amazing for all family and friends to enjoy a beautiful vacation!

honoluakane (Berkeley, California) 01/06/2021

I thought the hotel was great from staffing, room size and amenities, physical distancing signage, and valet parking. The hotel's view of the park is awesome and it was great to be centrally located to nearly everything. I will definitely return.

Voter2020 (Ewa Beach, Hawaii) 10/26/2020

We appreciate the preventative measures implemented by Luana Waikiki Hotel & Suites. The room was clean and provided 75% ethanol wipes. The remote control was covered in plastic, and only one person in the elevator at a time, unless in the same household. The noon checkout was a boon. We had a wonderful stay.

briannkatie12 (Honolulu, Hawaii) 10/11/2020

Stayed here while waiting for a house after doing a PCS military move to Hawaii. Pros: great location in Waikiki, you can walk to the beach. Also a pretty good view from high up. The PS3 in the room and the assortment of free games and movies was awesome for my wife. Cons: tiny bathroom. I’m 6’4” and the shower was at my chest. Also you can’t open the door if someone is sitting on the toilet. Also the refrigerator is small and the freezer section wouldn’t get cold, so if you’re not wanting to eat out a lot I wouldn’t recommend getting anything frozen. Overall it was a pretty decent value.

tashalei808 (Kailua Kona) 02/14/2021

When I arrived at 9pm there was what looked like shady drug dealing at the front door of lobby. I felt completely unsafe as a woman traveling alone with weirdo men staring at me in the lobby. There was no security in sight. I was actually scared to go to my room alone and felt scared all night. My room smelled of old cigarette smoke. Beds did not even have a top blanket or comforter... only sheets. The mattress was literally lopsided and completely uncomfortable. The room was grungy and totally disgusting. Bathroom had German cockroaches on the walls. The room next door had loud fighting with the F-word being yelled out thru-out the night. I did not bother to complain to the front desk as I was so tired and scared that I could not possibly be moved to anything better. I got up as early as I could and got the heck out of there as fast as I could when it was light outside. This was the worst hotel experience I had ever had in my life. I would never ever recommend this place to anyone!!! As a matter of fact for the next night, I spent only $40 more and had such an amazing and opposite experience at a 3.5 star Hilton hotel. I can’t believe the Pagoda is still in business!

lbourassa1 (Hilo) 02/12/2021

Very expensive one night stay and due to Covid all amenities closed but still had to pay the up charge for them. Will not stay there again nor would I recommend it. I was in town only for a medical procedure

shideo48 (Honolulu) 02/12/2021

I want my refund to go thru like was said over the phone with a representative they told me I had to do it thru hotels.com from when i went to pagoda since I couldn’t pay for the cover pay of 200 in cash

aundrea2010p 01/31/2021

Pagoda is most convenient and accessible to guest necessities, Walking distance to several Malls and Restaurants. Clean as we speak, complies sanitation. Hotel has NO welcome bottle of water for guests.

0912jyu (Kailua-Kona, Hawaii) 01/29/2021

I did laser hair removal so I have no hair except my hair and eyebrows In the bathroom I see pubic hairs and other short hairs. The bed wasn’t changed, I could smell cheap perfume smell not from the detergent. The room was disgusting