Rabin always knew he wanted to work in the hospitality industry. It stems from his love for adventure, people and discovering new places. After earning a degree in Hotel Management from the School of Hotel Administration at Cornell University, he started his career as a front desk manager and worked his way up to general manager at various resorts in the Caribbean. Despite never having visited the resort, he jumped at the opportunity to become the new general manager.
I feel really lucky that my life has been so exciting, filled with many new experiences and opportunities to learn from the interesting people I meet.
Q: Tell us about your resort and what features guests like the most.
A: Crocodile Bay is a 4-star eco-adventure resort located on the remote Osa Peninsula, in Costa Rica. We offer 28-guestrooms, three casitas and three residences. We have an on-site restaurant and spa, our own fleet of boats and a dock with direct access to the Golfo Dulce. In addition to world-class sport fishing, we are known for our rainforest expeditions, expertly crafted ecotours and deluxe accommodations.
Our extensive roster of custom eco-itineraries features guided trips throughout the Osa Peninsula, including Corcovado National Park. The park is home to 2.5 percent of the world’s biodiversity, including Costa Rica’s only remaining primary rainforest.
We also offer a sea turtle rescue tour, a chocolate farm tour (my personal favorite!), kayaking through mangroves and cross-country biking. Other activities include boating, swimming, snorkeling, seasonal humpback whale watching and surfing at a famous spot called, “Pavones,” one of the longest lefts in the world (I’ll leave the surfing to the experts!).
Whether our guests decide to venture near or far, it’s possible to see an incredible array of exotic wildlife, from anteaters, sloths and various types of monkeys, to the rare Baird’s tapir, red-eyed tree frogs, exotic insects, caimans, or even pumas and jaguars! But, perhaps the thing our guests like the most is our hospitality. We make a point of knowing and greeting our guests by name and getting to know one another. When the day for check out comes, our guests normally say they wish they could stay longer.
Q: What is the most interesting request you’ve ever had from a guest?
A: Once, during Costa Rica’s rainy season, I received a request to stop the rain and improve the weather! I’ll never forget it. While I was unable to satisfy my guest’s request, I recommended bird-watching experience, which is incredible during that time of year. If you look closely, it’s possible to spot more than 33 different types of indigenous birds within a one-mile radius of the resort.
Q: What is your best career moment?
A: I consider every moment to be my “best” career moment. My mantra is to live in the moment because the past is history and future is unpredictable!
Q: What’s your biggest professional accomplishment?
A: I’m proud of having successfully opened four hotels, especially “Monsieur” Cuisinart Golf Resort & Spa in Anguilla, British Virgin Islands. I’m also pleased to have a wonderful record of happy guests and provide mentorship to the talented professionals in our industry.
Q: What is the best career advice you received?
A: Hendrick Santos, my former general manager in Puerto Rico (who is also my friend and mentor), taught me the importance of looking at the big picture, continuing to think out of the box, keeping my property in the best condition possible and caring for my staff as much as I care for the guests.
Q: What is the most challenging experience you’ve ever handled at your resort?
A: During a severe rainstorm, one of our fishing boats got loose from the dock. It was a bit challenging to save the boat – suffice it to say there was a lot of teamwork, perhaps even some skilled work with the rope! After much huffing and puffing, there was no damage to the boat or dock.
Q: What do you love most about your job?
A: I love inspiring positive change by creating memorable experiences for each guest that stays with us. The highlight of my day is hearing them say, “I don’t want to leave!” because that tells me our team provided them with a great experience. I also have fun working in an industry that is constantly evolving, allowing me to continually expand my passion for service.