DonandDodie (Vancouver Island, Canada) 03/23/2019

The KBR, its location, the ambiance, it`s people and the food services cannot be beaten. If you are going to Kauai and want to experience Aloha you will want to stay in the KBR. An older resort with an unbeatable setting, some of the rooms need remodelling but a lot have been done ( ask about your room location.)

vagabondo59 (Portland, Oregon) 03/23/2019

Our ocean front room was nice, a little bit of wear, but the view couldn't be beat. Close to Lihue airport. Also, the girl at the cabana place that signs people up for resort activities was not friendly, so unhelpful, like I was bothering her. On Thursday, 3/14, I went to sign up early for the lei making class the next Tuesday. She was very curt, possibly on her way somewhere, and told me I couldn't. I had to come back the morning of the event, an hour before, to sign up. Like I should have known. She gave me a look that said more questions were unwelcome. When I did go back to sign up on the appointed day, she was in no better of a mood. I sign up, put the pen down and start to walk away, she curtly tells me that I have to sign a wavier. I say ok. I wait for her to give it to me and then she curtly states that it's underneath the sign up sheet, like I'm supposed to know that. I sign it and give it to her and she again curtly states to just put it back under the sign up sheet. She ticked me off. She needs to get out of the customer service business, she is not into it and it irked me longer than it should have. On the upside, the lei making and ukulele classes were fun. Aloha was fun, too.

Alberta-Hotrodder (Alberta) 03/19/2019

Decent resort, easy to get to Lihue airport and access the island. A bit older but clean and well kept overall. Typical overpriced resort meals. Asked for a late check out prior to our last day, got the run-around for days, kicked us out at noon, told us we could hang around the resort but it was raining. Payed cash for our charges to avoid card fees, only to get a credit card resort charge on card later. Customer service is not their strenght, wouldn't likely stay there again.

Crystal G 03/15/2019

We stayed at 3 different resorts while in Kauai- to compare and determine which we liked best for future reference. This was my husband and my least favorite, by far. It was the most expensive- least accommodating, had way too many rules, didn’t feel it to be personal. The housekeeping lady was nice. The pools and water slide (which was what we looked forward to using) were closed earlier at night than they had said it to be. They do have a lot of swimming pools with a nice lay out- but we didn’t get a chance to actually use them. The parking was far away and really hard to find spots every night. The koi fish looked nice, that was a positive thing.. and they had a calendar of activities- just he sure you sign up in advance. they didn’t offer any of the other amenities or fun things (like bikes, GoPro, beach chairs, etc) that the other resorts offered. There was rust and chipped paint, sludge in the corners in bathrooms and in the rooms- looked like they needed a good cleaning and repainting. For what we paid- I would expect more. I wouldn’t stay again or recommend a stay. Some might really enjoy it! It wasn’t my taste.

joyousfam_27 03/14/2019

We had a wonderful stay, the rooms were spotless. Housekeeping does a great job! The view was spectacular, we stayed in the ocean/pool view room on the 3rd floor. The staff was very friendly, welcoming and helpful. Location is perfect and breathtaking, not far from Lihue and Wailua. They do have three restaurants that are opened different times of the day. So there is always a place to eat on the premises or room service after 5pm. The service in the main restaurant was excellent and the food was flavorful. They offer activities, spa and workout room is also available. The only thing that I was disappointed with that there was not Hawaiian music playing through the complex. It would have been the perfect compliment to the resort and location.

LabMD13 (Seattle, Washington) 03/22/2019

This was our first stay at this property, so only have experience with one unit. We stayed for 6 days at one of the 2 bedroom vacation homes managed by Aston at Poipu Kai. The home was perfectly clean and stocked with a pretty complete kitchen which made making some local fish dinners a breeze. There was a beautiful side garden for coffee in the morning, and we didn't have any mosquito trouble. It's a brief walk to great local beaches like Shipwreck, Brenneckie's, and Poipu. The walk to Brenneckie's and Poipu is even a pedestrian greenway that avoids road traffic. It's also relatively close to one of the main roads around the island (5-10 minute drive), so it's convenient for leaving the Poipu area and exploring the western part of Kauai as well. Checking in was easy and the staff very friendly. We didn't have a lot of interaction with staff, it's a pretty independent style of place to stay.

jorgenhaa (Orebro, Sweden) 03/01/2019

First of all every apartment is different. We had 411 and that was a really nice apartment, close to one of the pools with a hot tub. There is no AC in apartment 411. Alot of barbecue grills in the area. They have a expensive cleaning fee that's not included in the price.

fabell760 (Apple Valley, California) 01/19/2019

This property is in a great central location on the South shore. The property was described (somewhere) as ocean front, which because of its sheer size is not inaccurate, however most the units are not ocean front and while many have an ocean view, many do not. Each unit is individually owned and therefor the quality of each unit and unit amenities range greatly. Our unit, K922 was next to a heavily traveled highway which proved to be very loud, and with no AC in the unit there’s no choice but to keep the windows open if you want any cool air. We asked Management for a different unit, but none were available so they had maintenance bring in a portable AC unit which was also loud, but helpful in the evenings. To their credit, Management tried to get us a better unit, but they were sold out the week we were there. 2 or 3 people discussed options amongst themselves, but in the end, having the AC brought in was the best they could do, and it was greatly appreciated. The unit was fully stocked with dishes and cookware, but the cookware could use updating. Nonstick pans were in fair to poor condition. We felt bad because all the utensils were metal which just damaged the nonstick pans more. The coffee filters were the wrong filters for the coffee maker, but they worked. We booked through Interval International so I’m not sure if this part is unique to Interval or not, but there is a $150 cleaning fee which gets you one maid visit during a 1 week stay. Additional services are $55 per request (additional towels etc). The linens, which we aren’t sure if they are the resort’s linens or the unit owner’s linens, are mid grade. Thin sheets and towels with ink initials on the corners to prevent theft. The fitted sheet on our bed was loose and slipped off every night. Each night before bed we had to re-make the bed or we’d be sleeping on the mattress pad. An easy 5 minute walk through the lush, tropical & well maintained grounds brought us to a nice park with a sandy beach that has an off shore reef that made ocean entry and exit very easy. There are several pools, one of the two we had access to was very small, but clean and a nice pool. Is surrounded with so many plants that it gets no sun. The other pool is at the west end of the property and was nice. Hard to rate a pool when the pacific is so close. There are great food and shopping options within 2 to 20 minutes that meet every budget.

Robyn H (Blenheim, New Zealand) 09/30/2018

The location of the unit was fantastic, just a couple of minutes walk to the awesome Poipu beach and Kalapaki Joe's restaurant. As advertised, it is not an air conditioned property, though we were fortunate to have a mobile AC unit in the bedroom which was FANTASTIC! I don't know how we would have slept without it. The unit itself (423) was lovely, very roomy and good kitchen and laundry equipment. It was on the third floor and no lift which didn't worry us but if you have issues with getting your bags up stairs you may want to request a ground floor unit. The pools were clean, we had access to two of them and they were both great. The reception staff were ungracious and the only downer of the whole experience. We had booked to stay 6 nights with a room service after 3 nights. The service didn't happen and when I followed up they said we had to pay if we wanted it done. The next morning I showed them our booking printouts showing that it was included and after photocopying it we were added to the schedule - but they were ungracious about their error. EVERYTHING else about the stay was fantastic.

Orin W 08/31/2018

This was in a good location, walkable to Poipu beach, Brennecke’s, and Kalapaki Joe’s. However, there was only one small AC in the place which made the hot humid nights less than bearable. We also came home one evening to find a leak in the ice maker line, which started to flood the living room. The security guard helped us shut it off, but the property manager was no help, and we had to mop up the mess ourselves, with beach/shower towels. There’s no emergency plan, as the property owner and management do not provide after hour contact information; beware!

Ray J (Orem, Utah) 03/23/2019

The property is in a great location near the airport and right on the water. The rooms are a little dated but clean and functional. The staff are friendly and helpful. We chose this location because of its prime location in the town of Kapaa. One minor recommendation: Do something about the chickens/roosters all over your property. I realize that is some of the flavor of Kauai however those roosters are so noisy every morning and throughout the day. The property right next door to yours seems to have the chicken infestation well in hand and does not have the problem your property has. Beyond that everything else was very nice and we enjoyed your property and would come back again.

magyar2010 (calgary) 03/19/2019

Stayed at the Islander September of 2018 and had a fantastic stay. Proximity to north and south beach's great. Room was very clean and view awesome. Proximity to restaurants of Kapaa a highlight as well. renting a car a good idea for better flexibility.

jameswalkington 03/14/2019

It looks like a run down apartment complex that happens to be by the beach. You cannot access the ocean from this resort due to volcanic rock. Insides are very dated. Cheap furniture. Haven’t seen a TV this small in a room since the 80’s. We had a PlayStation console in our room that the joystick didn’t work even when plugged in directly. Bathtub is small and shallow. Inadequate weatherstripping around the entry door. Some kind of fungus on the baseboards. Gutters hanging off the fascia. Can hear everything outside of our room! Just not at all a 4 out of 5 star that was listed.

JReichanadter (Indianapolis, Indiana) 03/11/2019

We really enjoyed our time at the Aston. The staff was fantastic, the room was clean and quiet. We even had free movie rentals, free coffee and juice, and a free bike rental. The only thing we didn't like was the lack of fitness center. We didn't realize there wasn't one on the property. It's walking distance to a basic grocery store, a few restaurants and shopping. We would recommend this place for sure!

wemblelw63 (Victoria, Canada) 03/05/2019

We really loved the grounds of this hotel, a beautiful setting indeed! The pool area with hot tub and outdoor bar was very nice too. Nice beach area to enjoy :-) Our unit was clean enough but could stand to be updated. It had a small kitchen area with microwave, mini fridge and keurig coffee maker. There was lots of drawers to keep our belongings out of the way. Our neighbor was quite noisy late at night which was quite annoying. We tried to contact security but couldn’t reach them as the front desk isn’t manned overnight. They did a good job of checking things out the second night! It’s close to a market, coffee shop, and bike rentals etc.