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Tavel Flexibility

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We encourage all guests with existing reservations through May 31, 2020 to reschedule their visit at this time.
Our reservations team will be reaching out to assist affected reservations. You may also reach our central reservations team 24-hours a day, seven days a week toll-free by calling 1-855-945-4092 from the U.S. and Canada, or Worldwide Direct at +1-808-564-7618. Note: call volumes may be heavier than usual at this time.

In addition, please note the following:

  • Reservations made with third parties (including online travel agencies like Expedia, Booking, TripAdvisor and others) can only be modified by contacting the third party directly.
  • Reservations made directly with hotels and resorts can be modified by the Front Desk team at those hotels and resorts.
  • Reservations made on AquaAston.com can be modified on AquaAston.com on the following link: https://gc.synxis.com/?chain=10365&start=searchres&template=aap_rbe&shell=aap_rbe&locale=en-US
     

Our Cancellation Policy

In response to changing marketplace conditions, Aqua-Aston Hospitality is committed to ensuring our customers enjoy the most flexibility we can offer during these challenging times. In places where there are existing government restrictions around travel, we will continue to provide waiver of change fees or offer full refunds.

In addition, for all Aqua-Aston Hospitality managed hotels and resorts, we are implementing the following policies:

For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. Please note that changes to the reservation will be subject to availability and any rate differences.
Please note that some exclusions may apply. This policy does not apply to travel associated with a Group booking. Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

 


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