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Aqua-Aston Hospitality Launches Its First 24-Hour Call Center in Hawaii

by PR Team,pr@aqua-aston.com

Aqua-Aston Hospitality, one of Hawaii’s leading hotel and resort management groups, announced the launch of its 24-hour call center, becoming the only hospitality company in the state to have a dedicated call center staff entirely based in the islands. Open 24-hours every day, Aqua-Aston’s team of local experts provide around-the-clock service to better assist guests and travel agents in all time zones with their reservation requests and travel inquiries.


To handle the increased hours, Aqua-Aston has grown its team of call center agents by nearly 40 percent to help create an even more seamless experience for customers. The new staff received comprehensive sales and customer service training, as well as tours of each of the Aqua-Aston properties to ensure they are properly prepared to assist in meeting guest needs. Because all agents live in Hawaii, they can apply their first-hand knowledge of the islands to provide in depth answers to questions posed by callers.


Travellers and agents who call the newly launched central reservations office will not only receive personalized recommendations for activities and the hotel that will best suit their needs, but they will also have exclusive access to lesser-known penthouse accommodations at select hotels in Waikiki – including Lotus Honolulu at Diamond Head, Aston Waikiki Beach Tower, Aston Waikiki Beachside Hotel, Aqua Bamboo Waikiki and Ewa Hotel Waikiki – that are only available through the call center.


Travel agents and guests can reach the call center by dialing (855) 945-4092.For more information about Aqua-Aston Hospitality, visit www.aqua-aston.com.


Media Contacts

Sara Mayko
PR Assistant Manager
(808) 687-7101
sara.mayko@aqua-aston.com

Theresa van Greunen
PR Director
(808) 202-5756
pr@aqua-aston.com

About Aqua-Aston Hospitality


With a 70-year legacy and a track record overseeing a robust portfolio ranging from boutique hotels to global brands, Aqua-Aston Hospitality is a leading destination expert in Hawaii. The Honolulu-based company provides management and marketing services to nearly 50 hotels and resorts in Hawaii and the continental United States. Aqua-Aston Hospitality prides itself in the expertise of its teammates and its locally staffed 24-hour call center, the only one in Hawaii, to best serve the needs of travelers from across the globe. Aqua-Aston Hospitality partners with independent ownership groups and manages contracts with international hotel brands including Hilton Inc., InterContinental Hotels Group and Preferred Hotels & Resorts. For more information, visit www.Aqua-Aston.com or call (855) 945-4092. Aqua-Aston Hospitality is an operating business of ILG, Inc. (Nasdaq: ILG), a leading global provider of professionally delivered vacation experiences.

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