Sweet Suite Sale

akoni001 (Honolulu, Hawaii) 01/21/2021

The hotel was decent And it’s definitely a “stayable” hotel, but it is an older hotel the lobby looks renovated but, you can really tell it’s old once u enter the elevator hallways and rooms. The amenities, carpet and kitchenette are old. The hotel is overpriced in my opinion but I guess because of its prime location they feel like they can charge resort prices & there is no pool. They ask for a $200 deposit Which I thought was excessive for the quality. The staff was the best thing about the hotel really friendly and super helpful. I checked into my room easily. Only had one hiccup after settling into the room I went to shower and open the curtain and the shower was leaking and the tub was clogged and full of water & backup debris after calling the front desk they moved me to a new room. I will mention that I got a kamaaina (hawaii resident) deal so it costed less for me and I didn’t have to pay amenities fee and that was great this and the staff is the reason for the 3rd star otherwise I’d give it 2 stars.

Kauilani9 (Kaneohe, Hawaii) 01/18/2021

Ok for the price, but they should really consider upgrading their rooms. To me, it looked like a really old casino hotel. I also had to move rooms because the shower head didn’t work properly and it flooded the bathroom

warren909 12/10/2020

For repeat customers traveling to Honolulu, this is a great location. Easy to get in and out. I would say not for a 1st time vacation traveler to Hawaii. Most want a "Resort" type hotel for first trip.

jorgeotavio (Rio de Janeiro, RJ) 03/07/2020

It is a hotel that you can find in a roadway in the middle of mainland. Absolutely overpriced, old furniture, old elevatpr, expansive parking, small TV, walls cracked, the bathroom is disgusting. Keep in your mind you probably paying more than 100USD here and not 40 bocks. If it costs 40 or 50 USD maybe it could be an option for someone. It is a rip off the 17USD named resort tax. Never but never more stay here again. Pay 50 USD and stay in a clean hotel but never here

prairiewind2015 03/04/2020

Always very happy to be at the Ewa. It's like home. I missed the nice picture that was hanging on the wall when I first walked into the lobby. Also, you used to have little paper glasses with the water for a quick refreshing drink.

CaliInspire (Davis, California) 02/24/2021

This hotel is an amazing deal! Loved having a balcony. Staff was great. Rooms are basic but clean. The location is very convenient to the beach—you can rent a surfboard from the place next door and walk down to the beginner surf spot. Definitely recommend this hotel.

jessicasamsal (Waianae, Hawaii) 02/16/2021

Service was great. Excellent value and exceptionally clean. Would definitely recommend. Beds were a little too firm, so keep that in mind if that is an issue for you. We would still stay again. There was also a fan in the room which, is awesome because I need one to sleep. It was nice not to have request one. We will definitely be back.

TiareTorres (Kailua-Kona, Hawaii) 02/10/2021

The rooms were affordable for kamaiana and were recently renovated. I liked that no key card was needed for the elevators; it made it easy for DoorDash to deliver food straight to your room. We had one issue with the bathroom which caused us to move rooms, but we didn’t mind. Nice to get a different view and the room we got did feel a little roomier. Staff were all friendly. I would stay there again!

Z702NRcarlosb 11/14/2020

James was a friendly, outgoing, funny, and charming employee that assisted us with our day trips to the east-side if the island. It was a pleasure working with him and was on point when it came to recommendations. Despite lots of areas being closed, James listened and went to work on finding what we needed. If you stay here or near by, please come visit James at the concierge service desk. He knows his business. Thanks James!!

pnai1989 (Kapolei, Hawaii) 09/03/2020

booked the partial ocean view which they said it was with pull out couch bed but they arrive they decided to upgrade us to the penthouse which I was excited however when we got to the room it wasn't much of an ungrade than I thought. Only on the bathroom was the upgrade since two since but no extra room and no pull out couch. smaller than I thought it would be. looked bigger in the pictures even in the penthouse suite. coffee pot was dirty so we requested for a new one. took us 30 mins to get a new one and I had to call twice since maybe they forgot. no numbers were provided to us to call for any service. not even a TV guide. the remote had no cover they used a tape just to cover it, clear tape may I add and can see the batteries. hardboard right? felt the dust in the air. elevator wasn't good the third one wasn't even cleared and kind of dirty. as I booked this they said it would be great and just went under new renovations but major disappointed the condition of the hotel. hotel bed was very comfortable thou. the bathroom door maybe had a whole or scratch but they just put paint over it which you can definitely tell but they didn't even try to match the paint with the same color just another color it. hallway was dirty when we went in our room. the location was great and parking was what I expected from Waikiki. Just expected it more to be better to be honest. Out of all the hotelsI ever stayed at to be honest this was the worse sad to say.

georgelL3088QB (Washington) 02/18/2021

Never go there any more time. The service lobby and cleaning is excellent, thats it. The advertising is not accurate and the managers blamed everythingon the pandemic. In the brochure they advertise the amenities but that's a lie. There is no restaurant inside, no open spa or whirlpool, no bar, no shows or karaoke. The pool is open short hours and only for one person or maximum 5 for some family and its only for 1 hour a day. The breakfast is a joke, everyday they served the something, stale and old food. When I mentioned this to the manager I was told to go somewhere else if I am not happy here. The service charge for stay there was over $400 for 14 days and the parking was $60 a NIGHT Grorge

P29M (Medford, Massachusetts) 02/09/2021

Wonderful Room at a great price. We got a Junior Suite for less than a standard room at any other hotel. The room was clean and spacious with our own balcony. The pool and hot tub were closed due to Covid. They are serious about keeping guests safe.

Trip757679 02/04/2021

The hotel certainly lives up to its name. When you walk in it really feels like an oasis with the flora and koi/turtle ponds. The staff was nice and friendly too. The room and dining area was clean and they abided by Hawaii's mandates for Covid. The only downside was that the area didn't feel safe. When looking for parking behind the hotel we saw these two crackheads fighting. Not a very charming way to arrive. So we just opted for valet instead of public parking.

Vacation35600277982 02/01/2021

Me and my girlfriend wanted to celebrate her birthday and play tourist in waikiki. We went out to a nice dinner at ruths chris and walked on the beach. Aqua oasis has always been nice and friendly to us. I love this hotel.

AnelaL55 01/23/2021

Love the deep soak tub. The front desk people were super helpful. Rooms were quiet. AC cold. My son liked the free breakfast because it had his favorite cereal and bagels. Valet service is kinda pricey per night ($39)

crystal702206 (Las Vegas, Nevada) 02/23/2021

This is an excellent, small, quaint hotel close to the heart of Waikiki. Nothing but good things to say about my stay here! The pool area has plenty of loungers and a BBQ area - plus laundry room - great if traveling with family. 5-10 walk to the beach or downtown Waikiki!

Malia N (Honolulu, Hawaii) 01/12/2021

We had a amazing stay, highly recommended for family! The rooms are clean and sanitized very well! Staff on property are friendly and welcoming! The swimming pool and cabanas are absolutely amazing for all family and friends to enjoy a beautiful vacation!

honoluakane (Berkeley, California) 01/06/2021

I thought the hotel was great from staffing, room size and amenities, physical distancing signage, and valet parking. The hotel's view of the park is awesome and it was great to be centrally located to nearly everything. I will definitely return.

Voter2020 (Ewa Beach, Hawaii) 10/26/2020

We appreciate the preventative measures implemented by Luana Waikiki Hotel & Suites. The room was clean and provided 75% ethanol wipes. The remote control was covered in plastic, and only one person in the elevator at a time, unless in the same household. The noon checkout was a boon. We had a wonderful stay.

briannkatie12 (Honolulu, Hawaii) 10/11/2020

Stayed here while waiting for a house after doing a PCS military move to Hawaii. Pros: great location in Waikiki, you can walk to the beach. Also a pretty good view from high up. The PS3 in the room and the assortment of free games and movies was awesome for my wife. Cons: tiny bathroom. I’m 6’4” and the shower was at my chest. Also you can’t open the door if someone is sitting on the toilet. Also the refrigerator is small and the freezer section wouldn’t get cold, so if you’re not wanting to eat out a lot I wouldn’t recommend getting anything frozen. Overall it was a pretty decent value.

Rollintwinz 02/16/2021

Great location, almost in the middle of Central Waikiki. Close proximity to all the major shopping centers. 15 minute walk to the beach. The bed was a little firm, and the pillows were flat. I don't like the fact that you have to wash your dishes in the bathroom sink, but that's the sacrifice for adding a kitchenette into a small space. All of the staff were very friendly and all of them were smiling.

763willisj (Raleigh, North Carolina) 02/05/2021

Stayed here during my birthday trip to Oahu. Staff was extremely nice and welcoming. I was on the 43 floor and had an AMAZING view. Hot-Tub and pool were relaxing and the store in the hotel was very convenient. However the daily parking fee is a little annoying but you do receive a $5 discount. 8/10 I would definitely stay again.

Niksa S 02/03/2021

Great location, really central with everything necessary around. Nice rooms, pretty spacious and clean. Friendly Front Desk team (Michael was the best)!! No complaints at all! I will for sure stay here again when I come back to Honolulu.

JafoobKong 01/21/2021

My wife and I were sent to Hawaii temporarily for business. Aqua Skyline did a great job making us feel welcome and the room service was always on point. The hotel is fairly priced and is within walking distance to Waikiki Beach, Honolulu Zoo, and plenty of places to eat. During Covid restrictions, we did have to quartine for two weeks before going out, but it was worth it. Out of quartine, the hotel staff was very serious about keeping themselves and their guest safe.

celestep471 01/21/2021

Jaime was the guest service agent who checked us in and checked us out. He had great customer service and just really made a person feel welcomed. Our room was beautiful with a panoramic view of the city and beaches with a very nice size balcony. We felt like the room was well sanitized and cleaned to perfection upon entry, Highly recommended for Hawaii locals and visitors who want that island feel.

leongs019 (Ewa Beach, Hawaii) 01/26/2021

My check in papers were mixed up with another guest. Pool, basketball court and bbq areas were closed due to COVID-19. Only two elevators were operational, therefore wait times were long. (more than 5 minutes). The tv did not work and neither did the disposal. No bellman. Limited hours for housekeeping so had to go to the front desk for towels. Front desk personnel were very helpful and friendly.

kandykurl07 (Honolulu, Hawaii) 01/22/2021

The staff here is amazing, the rooms on the other hand are not so pleasant. I wish they had stated on their website that they were renovating or at least mentioned it while at check in. I have severe allergies to dust and would have liked to be informed of this so that I could make changes to another hotel. I entered the elevators there were boards and plastic on the walls and floor, as I exited there were the same boards and plastic with a few holes in the walls and dust in the air. I was hoping the rooms would be different, but as I entered the first room it was extremely dusty and extremely hot! The ac wasn't working so I called the front desk to state this and the kind receptionist changed my room immediately. The second room was better than the first, but still dusty and the bathroom had a small hole in the roof above the toilet which looked like it was kind of falling apart cause there were some grains on the toilet. The bed was completely filthy because once I laid down I started to sneeze and have congestion and it didn't stop the entire night.

rath365 (Chicago, Illinois) 12/21/2020

I've stayed a few times here and each room is hit or miss. The constant seems to be the very hard beds in the rooms. I deal with it as when I'm traveling for work I like to have a kitchen so that I can cook for the longer stays that I'm there, however I think I may be looking for different places in the future. I would be willing to spend a little extra for a more comfortable mattress. The rooms could really use a remodel as most of them haven't been updated in a very long time.

DNASAM (Fremont, California) 12/16/2020

The studio was clean, but the furnishings and place looked really drab and old. I would stay again because of the location, but needs serious updating. The staff was extremely courteous and professional.

slandcprice (Seattle, Washington) 12/03/2020

Dated cabinetry and furniture but overshadowed by excellent location and helpfulness of the staff. Easy walking distance to the beach as well as easy driving access to the freeways, grocery stores,the rest of downtown, and most importantly Leonard’s! We will be back.

Kingsleeboy (Aiea) 01/19/2021

As always, such welcoming staff members during our stay here. We are locals here on Oahu, but we like to take a getaway, staycation trip every now and then. With COVID still going on, the staff members do a great job and going that extra mile to make you feel safe during your stay.

dcrick (Toronto, Canada) 11/24/2020

My husband and I stayed here for the winter last year, and really enjoyed the location, our view of Diamond Head, having two bedrooms, a kitchen and parking. We liked it so much we booked our return trip before we left to head home for the summer. We were aware some plumbing and air conditioning work was to begin in the spring, and last throughout the summer. The hotel/condo association decided not to do the work during covid, despite the hotel being shut down, and very few residents in the building. 10 days into our 6 month stay, November 10th, we get notice that there was a “catastrophic plumbing failure” and we would not have use of our kitchen sink. One week later and 2 additional days of no water at all (which also means no AC) we were informed that it wouldn’t be fixed until mid-January. We did place a call with the condo manager, Craig, to try to understand what was happening, and he was very rude and dismissive of our circumstances, and not willing to work with us to perhaps move to another condo in the building, etc. Note that this is only at one end of the building. BUT the whole building will need to be repaired at some point. Best to wait a few years for all the repairs to be completed and come back, otherwise you’ll have to put up with constant disruption due to repairs.

Amrit64 (Merritt, Canada) 04/10/2020

This is actually our second time staying at the Aston Waikki Sunset. The first time was great and the location is awesome so we thought we would book here again. We found the staff at the front desk to not be very friendly from the minute we checked in. We asked about the hospitality shuttle that the hotel provides and the staff member just acted like he knew nothing about it. There was another guest who overheard our conversation and she mentioned that she had been there for a few days and had been paying for cabs because no one told her about the shuttle service. Clients should be made aware of the services that they are paying for in the resort fee. Housekeeping was also not up to standard. The hotel as a whole needs a facelift starting with the Lobby. I definitely would not be staying at the Aston Sunset again nor would I recommend it. It's sad because the location is perfect.

Odyssey617496 02/22/2020

Black particles over everything floor, rugs, walls, drapes, toilet seat, walls. Would not recommend at all for the elderly or young children. Or a service animals.Building is aware of this situation slowly switching out air conditioners over the next years. Read other reviews. This is more a public service than anything else. The rugs in the halls are filthy. I WOULDNT The men this property or to people with children elderly. Definitely nobody with respiratory issues at all. Location is great. Front desk staff is great! Building management terrible they should be ashamed to expose the public to this!

Janelle T (Saskatchewan, Canada) 02/18/2020

We stayed here in January 2020. Our room was on the 19th floor with Diamond Head and ocean views. We picked this condo because of the kitchenette and its price. I loved having the ability to cook our meals in the condo, BBQ, or walk to a restaurant. I also like the fact that each floor had its own coin operated laundry. It is convenient that we can don't have to pack lots for our 10 day holiday. Our room was located right beside the elevators however there was no excess noise from them. I was pleasantly surprised. The front desk staff were cheerful and helpful when we had questions. A special shout out to Sandi,she loves her job and you can tell .

TiffnEd756 (Kinnelon, New Jersey) 11/29/2020

We stayed there about 4 years ago because it was close to the airport after inter island flights and it was fine. I was raised on the Big Island and come home every year. This time I booked again for the same reason, coming in from Kauai and leaving the next day for the mainland and had no early flights to Oahu. I booked through Expedia because we needed a car also. We ordered 6 Covid tests, arranged testing before we leave and flying direct flight front row of first class to keep as safe as possible. Well, They announced yesterday that Kauai was back on shut down. I just cancelled our entire 8 day trip, too many shut downs, of which I totally understand, I don't want to bring it to my beautiful home. They would not refund the nights stay, I understand hotel policy, however, I would expect some type of exceptions be made under these circumstances. Every other hotel, air, excursions, rental vehicles were able to be cancelled except this one hotel. Absolutely ridiculous especially given the need for tourism dollars in Hawaii. Sad.

TweedleDeee (Huntsville, Alabama) 03/17/2020

If you are working in the downtown area it is greatly located. The lobby area is nice along with nice views from the upper floors. There is also a good number of shopping and eating options in the area, and even within a very easy walk to McD's and Walmart. Parking is available but is a bit of a pain to access as you have to change elevators to access floors 3-9 which is the parking areas. It is also can get quite costly at about $20 a day. Now the bad, the Apt we stayed in was decently clean, had a decent bed, but the rest of the furniture and accommodations were cheap. Even the kitchen utensils, silverware, and cookware were pathetic. Since I have now found out these are condo units and owned by individuals, I guess it makes sense that some are better than others. This room wasn't terrible but it could definitely use some upgrades. This is downtown, so after about 6 pm all the business people are gone and all that is left is the homeless and they are EVERYWHERE. Not the fault of the hotel but Oahu has a serious homeless problem and it shows, in this area, at night.

mosesf2015 03/09/2020

I checked in on Friday 6 March around 2pm. My room wasn't ready but front desk found 3608 available so I assigned this one. When I walked in it smelled like cigarettes had been smoked in it but more importantly, I was amazed at the size of this room. I was greeted with a fully kitted out kitchen (except an oven) that could fit three people easily. After this was a huge lounge, great carpet, leather lounge suite, decent size HD 40" or more TV with cable, and seating for at least five people. Probably more given the space it commanded. A slide door separates it from the master bedroom (that's how I would describe it), including another TV screen, office desk and this room was also huge. It also has a washer and dryer and ample wardrobe space. I think the ensuite needs an upgrade especially the bathtub, the tv in the master room doesn't work, and the internet too. I called front desk and spoke with Niz. We both tried trouble shooting looking at the equipment but that wasn't the problem. Niz called the internet provider and they couldn't find what the problem was. I couldn't log in to internet and I had two university guest lectures to give in: 12-3pm and 6-8pm. It wasn't until 1am in the morning when Niz rescued me and put me in 3805 so I can get an internet connection. Wow! This room was awesome. It was certainly an upgrade. It was immaculate and a step up from 3608. Niz has been at the Aston for a decade or more and an able supervisor. She went all out to make sure my stay was comfortable so I would like to commend Niz.

I3109UAjoem 02/19/2020

Very very dissapointed with the hotel, it is not as advertised! The room smelled and the furniture was outdated and old. Turns out it is a Time-share room which I was not informed of at any stage, thus the lived in smell!! We were moved the following day to another room,better view but still SMELLED! Bed(s) were old and uncormfortable. All in all, a very poor start to our vacation. The restaurnat in the lobby doesnt even belong to the hotel either. Overall, not as advertised, expensive for what is on offer, and no contact with management either during or subsequent to the fiasco. The front staff were very nice and tied to help in a situation that obvioulsy they have no control over.

Ron R (Green Cove Springs, Florida) 02/14/2020

We need to stay in Chinatown for business. This was a very good option as it was centrally located and the price was right and we knew people who had stayed here and the reviews were pretty good. Edit appears to be a bunch of condos or such that are rented out nightly as hotel rooms. So I think that the furnishings might be a little different. The rooms are outside and in some respects but our room on the 31st floor facing east toward the mountains was very very spacious with a mini kitchen dining table and chairs and a desk and a large fridge The bathroom was adequate and the bedroom side was quite large. My only complaint about the bedroom side was no chair or sofa or any place to sit. Service was very good and the best thing about the place is the pool the pool is a little oasis in the concrete jungle on the 11th floor and just perfect

merri555 (Wausau, Wisconsin) 02/21/2021

Staff and grounds were exceptional, very friendly, valet parking was great, the room met our families needs along with a great view, pool and grill area while on the small side were very nice. We will be back again.

Rawkhan123 01/26/2021

Great place to say ! We did an AirB&B here. It’s a perfect location easy access to the beach. They have fresh towels for you ever time you go to the beach. Free valet parking. Easy walk to shopping and restaurants. Checkout the view !

LA-to-Hawaii (Irvine, Pennsylvania) 01/18/2021

We stayed at this hotel recently during our 1 week vacation in Oahu. This was our second stay and the experience was even better 1. the location is great - beach is right across the street and the entrance to the hotel is tucked away in a side street -- the area is not the busiest or noisiest part of waikiki 2. the hotel is not as intimidating as some of other larger resorts - it truly feels like a home away from home. front desk staff are very courteous and helpful, valet crew is A+ and housekeeping is top notch. I have spent more $$ on fancy hotels in LA and San Diego and came away disappointed compared to what I saw here 3. the rooms are huge and only a few per floor - so it never feels super crowded at any point in time. The balconies are big, kitchen and bathrooms are nicely upgraded and everything works as it should 4. If you are looking for a 2BR type accommodation, do check them out before signing up for any of the other larger resorts. It is great value for the $$

Eileen D (San Francisco, California) 12/26/2020

This property is located mid-beach in Waikiki and has terrific views of the ocean from well appointed and spacious rooms. Ours was a 2 bedroom/2 bath with a sleeper sofa. It fit our group of 6 (2 adults and 4 teens/20's) well since we could escape to the beautiful big balcony if needed. Having a full kitchen made it easy to be COVID conscious and eat meals in. There are many tasty and authentic take-out/delivery options nearby as well. The staff are super friendly and relaxed. The parking is free and though you currently have to reserve time at the pool and BBQ, it is well managed and the areas are thoroughly cleaned regularly. We really enjoyed our time there and hope to return on a future trip to Oahu.

codester14 (Provo, Utah) 12/17/2020

This hotel has a great view and is super close to the beach front at Waikiki which you can’t beat. The service we received here was outstanding. Everyone is super friendly and very willing to help make your stay better. Would definitely stay here again!

waikiki_sunset (kirkland, wa) 12/23/2020

I visited this hotel in 2012. I came back to this hotel again during the pademic. Really enjoyed my stay. Hotel staff is very friendly as usual. Check in is smooth. They want to review your covid 19 testing result from the state of Hawaii website. The hotel is very quiet. There are guests staying but I don't feel it is crowded, which is a good thing. They have hand sanitizer at the lobby near elevator. They also advise to only ride the elevator for 2 persons at a time. House keeping service is stopped. If you need to get a new towel, you have to book an appointment, which is totally fine with me. The room is equipped with full kitchen set. There is an entrance at the back of the hotel where you can access the Hilton Waikiki village and walk on the beach. The best part is the public parking behind the hotel is currently free, which saved me quite a bit money. Mcdonald is across the street and Ala Moana shopping center is a short distance. The hotel is maintained very well. I only was there for 5 nights. I observed crew cleaning the ground floor etc. Overall, a very good place to stay while visiting Oahu.

Norm C (Penticton, Canada) 09/20/2020

We used Waikiki Beach Rentals to book a suite at the Ilikai to attend my nephews wedding in May 2020. Then COVID19 landed and even if we wanted to go to Hawaii, all flights from Canada to the US were grounded. When we contacted Waikiki Beach Rentals we were told there would be no refund of our $400 USD deposit ($700 Cdn), but we would receive a credit. The wedding date was pushed back twice, and with no end in sight for COVID19, they have decided on a Canadian wedding. We advised Waikiki Beach Rentals, and expressed our frustration given the world pandemic situation, and they advised us the owners have incurred many costs and fees for our reservation (we hadn't spent one minute in the suite) and were also told no refund, and we'd only receive a credit for 12 months from the original booking, therefore we'd have to use this credit by May 2021, which is most certain unlikely given the ongoing presence of COVID19. BEWARE ..... DO NOT use Waikiki Beach Rentals to book any accommodation in Hawaii. They are so unreasonable, and represent owners that are also unreasonable. All other venues associated with this trip offered partial or full refunds, except Waikiki Beach Rentals and the Ilikai condo owners. Stay Away!!!

shaunab90 09/19/2020

We stayed here for 8 days in October 2019 via a HomeAway (now VRBO) rental. The grounds were nice and lobby area was clean. We didn't have to check-in at the front desk, so we just went up to our room and used the lock pad provided. The view from our room on the 16th floor was nothing below stunning. We could see the ocean and lagoon. We also felt we had front row seats to the fireworks display put on by the Hilton Hawaiian. We didn't get a chance to use the facilities offered by the Ilikai, but we wouldn't mind staying here again in future.

HatesIlikai123 09/16/2020

Terrible experience so far. The hotel is super old and run down in parts from being built in the 60’s. There is an odd smell in the hallways, and a toxic chemical smell in the stairwells. You also have to deal with jerks and hot-heads like Rob for management. I suffer from PTSD and travel with my service dog for the last 10 years. I have all the proper paperwork, and I submitted it to the state of Hawaii and everything before my arrival. An old man complained about my dog, and I got a call from management (Rob), who yelled at me saying my service dog is not allowed in the building unless I am blind or he opens doors for me. This is quite the claim! We have literally seen 3 other dogs here, one of which being a 5 pound little fluffy white dog. It definitey doesn’t open doors! For him to decide which level of service he think qualifies is unethical, and against the law. Rob also told me he had his attorneys looking into the situation as if to scare me. Rob came pounding on my door and asked for my driver’s license to “put me in the system”. 15 minutes later the cops came to my room! One of the most bizarre, frustrating, angering situations I have been apart of in a hotel. We are paying $3200/month to be here! Do yourself a favor and find a different location where you don’t have to deal with nasty people like Rob

nicenurse (melbourne) 08/03/2020

We were booked to stay at Ilikai Hotel and luxury suites in early May but then coronavirus hit. Suddenly international travel was stopped and we could no longer travel from Australia to Hawaii. We were able to get refunds for our cruise, tours, and flights but sadly Ilikai Resort has repeatedly refused to refund our substantial full payment for 2 rooms, only offering a credit for future use, even though experts are saying that international travel won’t be likely until 2024. Of course my credits will have expired by then. Lesson learned - never pay up front for accommodation. You got me this time Ilikai, but you won’t get me again.

megandG2842GF 03/16/2020

Having stayed in a Four Seasons property the night before I checked in to ESPACIO, my standards were high – and ESPACIO far surpassed them. From the moment I arrived to the time I departed, the entire staff provided a seamless experience that left me impressed over and over again. The hotel’s butler, Wesley, was more thoughtful than I could have imagined, arranging an incredible in-room breakfast that delivered on even the smallest of my preferences. Then there are the rooms – expansive suites that cover an entire floor complete with a roomy private balcony and outdoor Jacuzzi. I woke up to the most incredible view of Waikiki Beach. It’s amazing how you can feel so relaxed and at peace while situated in the middle an incredible, cosmopolitan city. Don’t miss the rooftop infinity pool (there is a spa on the same level) and onsite dining at Mugen – all very worthy of a visit. , I’ve never been to a hotel with more thoughtful, personalized service and amenities. Considering there are only 9 rooms, I feel very lucky to have secured a reservation and can’t wait to come back.

brent434 03/07/2020

Service above and beyond for every guest. They really do care about every person, and their experience to be special and every detail cared for. We were able to enjoy the private luxury that every discerning traveler deserves.

Y1001OUgregc 02/27/2020

Outstanding service - personalised and attentive without being intrusive. Hugely spacious accommodation - complete relaxation in the heart of the buzz of Waikiki. Complete win, as I get to chill while my wife and kids get the action they're seeking. Love this place - will absolutely be back!!

Derek D (Lihue, Hawaii) 02/19/2020

There is no place like the espacio. The rooms are amazing...from the ocean view to the detail of the pillows, everything is exquisite. The ohana at the espacio is above and beyond. We celebrated our birthday, and the staff took care of everything. We made a special request for afternoon tea and it was delightful. We are looking forward to our next stay!

James K (Auckland Central, New Zealand) 01/17/2020

After reading reviews tried to check in here today from Halekulani as have had 10 days there. Really odd set up. Basic apartment building entrance. Lots of people downstairs but nobody could show lobby. Then lobby not open. Pretty sure all the positive reviews are PR bluff. Definitely not high end service so flagged and back to Halekulani, which is ok but not amazing rooms. Note Espacio also has one of those Israeli? moisturiser brand salesmen hawking outside. All together seems a bit low rent.

I8229SDgregoryd 10/10/2020

We actually visited in September of 2019. The hospitality was superb. Beautiful views. The manager Ronald has collected native artifacts and gives a “free of charge” history talk about the artifacts and the culture of Hawaii. History lovers will love learning about the local culture!

Nonya123456 02/17/2020

Stayed in 511, dirty, outdated, and smelly. Upon arrival, kitchen counters were dirty, appliances sticky, hair all over bathroom as if not even swept, much less cleaned. Wondering if the “cleaning fee “ is simply an extra a pocketed fee. The font clerk was less than welcoming, and I was Charged another $290 at check in after “pre-paying”.... the total ended up being more expensive than our previous 4 nights at Aulani on Oahu (beautiful, clean beach front resort with amazing beach, wonderful service, and did I say clean??). Everything was outdated & dirty; not to mention the nasty sheets. I was itching to get home literally - as this was the last leg of our trip. Not the ending relaxation I had in mind. Eek!!

S4084BWsteved (Federal Way, Washington) 01/20/2020

We stayed at the Aston Poipu Kai and had a few challenges, rental car hit in parking lot and other things, the first 3 days of our 11 day vacation. My wife was ready to buy a ticket home. We told Takara Carreira about the issues we were having and she took care of everything. It was amazing. She made our vacation! The extra effort that she put in for us made this an amazing worry free trip. We will return because of the customer service we received and the accommodations. Thank you Takara!

Janell L 01/19/2020

My husband and I stayed Jan 9-16 2020. Overall, the place was nice, but could use a few updates. First of all, we were in room 112. We were promised an ocean view, but no such luck, couldnt even hear it. We were right by the pool and hot tub, but really wanted the ocean. The one thing inside our room that needs some help was the bath tub. It was disgusting! The water was almost knee high after being in the shower for about 3 minutes. Plus, it was dirty looking, for sure not something you would want to take a bath in, or put an infant in to bathe!! The other parts of the place were nice, clean and had everything you would need. The kitchen was well equipped with everything you would need, very good condition, including dishes, pots/pans, utensils, coffee pot, toaster, microwave ect. Fridge does not have an ice maker, but that didnt bother us. The other extremely frustrating thing was the hot tub. We had a few days of cooler weather so thought we would enjoy the hot tub. When we stuck our toes in, it was freezing cold!! Then we see a sign that said "we are not getting a new propane tank until the person who stole ours returns it." Now anyone with any common sense knows that thief has no intent of returning the propane tank so just get a new one! I felt it totally ridiculous that we as guests, had to pay the price of a freezing "hot" tub! So we couldn't see/hear the ocean, we could not use the hot tub, was soooooo not impressed with that!! It was located 1/2 block away from a fun restaurant/bar called Joe's something? They had super food and great service! We went there for breakfast, lunch and dinner over the time we were there. All the other places we ate at during our stay were fantastic as well! Food at the grocery store was super expensive, other than seafood. Shopped at Safeway to get some basics for our condo. The best part was the seafood! King crab, cooked and cleaned, was only $7 per pound! The size of the meat was equivalent to the size of a piece of string cheese! It was melt in your mouth excellent!! Shopping was great! After we bought a few things from local stores/shops, we had to make a Wal-mart run for a few forgotton items. We found the exact same things we had just bought, but for half the price, even the same company! They have a little tourist section that has all kinds of wooden bowls/plates/trays, lotions, soaps, chap stick, bags, jams and lots more. Flights were perfect, (Delta) long way from Wisconsin! Had a great time, and would recommend, but make sure to ask lots of questions about the rooms. Also, keep in mind, there is no daily maid service, but the washer and dryer were great! There was a small patio that we used daily, since we were on the first floor, our patio was covered by the second floor one. Our bedroom did have an AC unit that we did use a few times, but not every day. ALOHA!!

traveldudeTexas (texas) 11/20/2019

Condo was clean and comfortable; only real problem is that there is no A/C for any area except bedroom; there are times when my wife and I wanted to just relax with the TV in living area, but could not because by 5PM the room is too hot. 2. pool is not heated, we went for a swim at 8M and could not get in as it was cold.

968darcid (Missoula, Montana) 02/02/2020

First of all...this is not a resort nor hotel. Huge disappointment. Our 3 bedroom 802 villa was fithy...Gross and disgusting. The kitchen sink has some kind of gross mold growing around the edges. So out dated, the coffe maker was straight out of the 80s. The glass dining room table had finger prints covering it, like it wasn't even cleaned for our arrival. The out door furniture was so old and weather you couldnt sit in the chairs without getting a splinter. All the baseboards have a thick layer of dust. Windows, glass doors dirty. Our upstairs shower was leaking down a vent into the half bath downstairs. The beds in each room were the most uncomfortable and wrapped in some kind a plastic coving the matress. The grounds are beautiful, but of course it's Hawaii. I can't understand after staying here why it's a 4 star..

Rob7039 01/05/2020

I’m not 100% sure the staff assigned us to the correct Room. There was a baby crib in the room when we checked in . The next day the staff called to see if they could go in the room to get it to which I said use, They them called three more times and emailed twice! This isn’t how I wanted to spend my first day of vacation. They were not very generous with supplies either- I think there was one extra roll of toilet paper and one extra garbage bag. The sofa bed was old and in pretty bad condition. We ended up purchasing an air mattress because there was no way anyone was going to get any sleep on that thing.And i was really unimpressed when we got locked a few days before we were due to check out. .The door code had got changed without notifying us. I wondered what would have happened if we had come back to the unit after office hours? Not impressed anyway- wouldn’t recommend.

maicoman1 (Waikoloa, Hawaii) 11/24/2019

I have been to the Big Island many many time and Colony Villas is the best place we have ever staye 2 pools and nice excersise facilities, and a very nice tennis court to boot. I would come here again without hesitation. Also felt very secure and safe

Lucretia L 11/16/2019

Property was beautiful as was the 3 bedroom villa we stayed in.....couldn't have asked for a better location. Home was well appointed and we did not lack for anything! Centrally located for all of our activities and with a pool and restaurant on property you really didn't need to leave if you didn't want too.

Hugemaniac1 (San Jose, CA) 11/04/2019

These are lovely Villa style units which have fallen upon disrepair. We stayed in Unit 801 which has a great floor plan and nicely furnished. The unit though is showing signs of aging which was apparent in broken blinds lading to the patio. The management company is doing a very poor job: on check in we were missing all sorts of items such as kitchen dish soap, no sponge, a single trah bag, no soap for the dishwasher, a single partial roll of toilet paper in the bathroom among other issues. The blender smelled as if something died inside of it. On the positive side, the sleep experience was good, quiet with good bedding. The fairway views are quite lovely and the grounds are well maintained. These units have great potential but are suffering as the result of management which seems a bit indifferent.

loritC5745UB 02/21/2020

We stayed there thing it would be a nice place . Our room was nice enough bu the pool and surrounding area were so hot, you could not walk on stones surrounding the pool . Forget about going in the pool it was like a hot bath . I felt like we were a Floating Petri dish . We went in for less than 1 minute . Not sure what you can do to cool down maybe some umbrellas ??

Lucinda B (Norton Shores, Michigan) 02/20/2020

We enjoyed this property. We have stayed at other Ashton's and we're impressed by the grounds of this one as well. This one does not have the office on property so influenced the score a bit. The condo itself was nice but a little more dated then others I have stayed at. The bathtub/ shower has a huge step in and out with no grab bars. There is no cleaning service included in the stay without an additional cleaning fee. Towels are in abundance and cheerfully delivered. The dishwasher had something awful in the bottom that we reported. The Lanai was beautiful and beds clean and comfortable. It seemed like this unit hadn't been used for awhile as the plants and end tables were dusty and there were a few bugs (this is the tropics). The beds were comfortable. Over all the stay was great and I would stay at an Ashton again. All three of us enjoyed our stay here. We especially enjoyed our evening visits to the pool and hot tub. Very convenient location. Quiet property which suited our needs. Grills scattered throughout property for use. Gated community with a code for entry. A different code for pool and fitness center. I would stay again.

aarstadj (Seattle, Washington) 01/01/2020

When we arrived it was clear the unit had not been cleaned. My daughter ended up getting lice from the bed, and was bit multiple times by something overnight. The floors were dirty and clearly not vacuumed. Showers weren’t cleaned. Hawaii was beautiful, but will definitely stay somewhere else next time.

Road370849 11/21/2019

Waikoloa Shores located in an ideallic setting, swimming pool, hot tub, tennis court, work out room, close to shops, and A-Bay that is great for kayaking, sailing, and snorkeling. Property is immaculate and family friendly. Home away from home.

lexijbella (Chino, California) 06/30/2019

I booked this trip through Costco, so I expected a nice resort. What I got instead was a completely outdated run down resort. The first night I turned on the lights on the restroom only to find cockroaches crawling around. I wasn't able to use the bathtub because the paint was peeling off. I found other people's trash inside the kitchen cabinet. There was old fake floral arrangements that were placed throughout the room, that were very dusty and dirty. The patio outside was dirty and dusty, with bird poop all over the patio furniture. On top of what you pay to stay there, the day you check in they charge you $150 cleaning fee along with 10% gratuity added on each day, and yet no one came to clean the entire time we were there. I ended up leaving early and booking a room at the Hilton across the street. Payed more than expected on this trip, never again will I stay at this resort, big mistake on my part for not doing my research and trusting Costco.

Paige U (Kailua, Hawaii) 02/15/2021

We stayed in one of the 2 bedroom suites and overall it was pretty good. It definitely feels dated with dark brown shag carpet and the cabinets are worn where they have taken lots of use. It was a well furnished kitchen with a full sized fridge, microwave, toaster, and coffee pot. We didn’t cook so I didn’t notice if it had a stove/oven. The views out of the ocean view condos were stunning, and we kept our sliding doors open almost the entire time to take advantage of them! The pool was nice with plenty of chairs and tables. The hot tub wasn’t working during our stay. The beach is not kid friendly as it is a very rocky shore break. There is a protected area where some people were swimming but we didn’t venture down to it. The downside: the master bedroom and the living room are separated by sliding panels with slats in them. It allowed for no sound barrier between the 2 rooms, and with kids that get up early, it was literally like having the kitchen in your bedroom. We could clearly hear the coffee brewing from bed. Overall, we would stay here again if the price is right.

tomhU1878AI 02/11/2021

I would highly recommend this property. I had a challenge with my dates and the property was very accommodating and willing to help. I will definitely book with them again on my next visit to the island! Mahalo! Tom Herrmann

jmebelle (Boulder, Colorado) 11/15/2020

We stayed for two weeks and couldn’t have asked for a better property or location. Easy parking and the property was well kept. The orientation of the buildings is to be noted. The building runs almost parallel to the ocean, allowing all units with partial to full ocean views. The pool and sand area were updated with new furniture and we used the barbecues to prepare evening meals.

jarosenberg7 (Ashland, Virginia) 03/10/2020

The tv in our room stopped working three days before we left. The promised they would fix it immediately but they never did. The room is nice and the grounds are well maintained but I don’t think there is an urgency surrounding customer issues. Also we were very neat and clean and getting the room ready for someone else would have taken only 30 mins and yet they refused a late check out of 12. Maybe we should have been slobs to justify their unwillingness to give us one more hour to pack up. Not sure I would be back. I think a vrbo would be better and cheaper for the service we received.

Poppyeyebright79 (Sydney, Australia) 03/10/2020

I’d visited the Big Island for a day tour a couple of years ago & was determined to come back & stay & so in 2020, I came back with my parents & sister for 3 nights. My one bedroom ocean front apartment magically turned into a two bedroom ( thank you so much for the amazing upgrade) & my sister stayed with me rather than with my parents, which I think was best for everyone 😂. Unfortunately due to Coronavirus wreaking havoc on global stock markets, I needed to be available for my clients back home in Australia but being able to work on my laptop from a quiet, spacious apartment with spectacular views & sea breeze helped to alleviate some of my disappointment about missing out on family & holiday time. I loved my stay at Aston Kona by the Sea & so did my family

303pandas (Albany, Oregon) 12/03/2020

I can not say enough good things about our stay. They have 2 pools but only 1 was open due to Covid. When we arrived it was only open from 11-6:30 but shortly after it went to 9-9. the staff were incredible at making sure lounge chairs were sanitized between each person using them. they were right on it. In fact they have to be the hardest working resort staff I have ever seen. they work together like a great team. to get the pool area ready everyday. WiFi covers the entire grounds. I worked out everyday by the seawall. my kids did there school work in our room. We rented directly from the owner. The unit was incredible. If you needed something they had it. Spent a lot of time sitting on the Lanai watching the view. speaking of the view. multiple times we were fortunate enough to see a pod of dolphins going by. Jumping and frolicking about. a couple turtle as well. All in all. this is a great place to stay.

Escape56386434261 (Buckley, Washington) 11/24/2020

We had the most amazing time at Papakea! After reading a couple of the other negative reviews, I admit I was worried, but I rented directly from an owner rather than thru a third party, and I was not disappointed. The unit was really pretty - nicely updated, fully equipped, and with beautiful views just 50 feet from the water. I spent soooo many hours just sitting on the lanai watching the waves, and enjoyed an ocean lullaby that sang me to sleep every night. The first few days I was there, Hawaii was still requiring people wear masks outside even when they could socially distance, but once the state changed its policy, the resort did too. I completely understand why they had to follow the rules set by the state - but I was really happy once those rules were changed to make more sense! (I have to disagree with Culture 12330543661, who apparently hadn't read the Governor's proclamation that spelled out the state requirements about masking - up until mid-November, the rules were REALLY specific about masks being required in all condominium complex common areas, except when people were swimming or exercising strenuously. No exception for being distanced. Papakea was clearly following the state rules, and if she experienced something different, then I guess the other resorts weren't concerned about breaking the law.) I have to say that all the staff were really pleasant and helpful. I didn't use the pool, so I can't comment on what that experience was like; I do know that when I was there, the south pool was open 9:00 to 9:00 (the north pool was still closed, I guess because of the lack of guests?), but had just expanded the hours. My host was careful to be sure I understood all the rules and requirements when I booked - I really appreciated the care taken so that there were no surprises. I am sad that Culture's host or vacation rental company didn't take the care our host did! Anyway, my experience was so wonderful, I can't wait to go back.

Culture12330543661 (Portland, Oregon) 10/23/2020

We came from Oregon & rented a 4th-floor room. First of all, the website said the pool was open 9:00 - 10:00, in actuality, it was only open 11:30 - 6:30 which is the worst UV hours of the day and there is no shade. Also, they advertise two pools, which is false, only one is open. When asked why this change they claimed due to COVID, which is ridiculous because it just condenses the daily use instead of spreading it out over the hours and two pools, so more people during the limited hours and space. We walked down to several neighboring hotels and EVERY SINGLE one except Papakea had a full day at the pool open. They also don't follow Hawaii State or Aston policies about COVID in the first place, but after visiting neighboring hotels, all the surrounding hotels DO. Papakea wants you wearing a mask on the outside grounds even if you are alone. An employee told a mother of a toddler to put a mask on the child. First of all, toddlers/babies shouldn't wear a mask, second, she was thirty feet away from any human! Plus she was walking ALONE, with her toddler. Papakea's policies are illogical & not even state or hotel guidelines, they are their own illogical, draconian, unscientific virtue-signaling that makes the place feel like a prison with a pretty view. The worst part is we were not informed of the prison cell policies until we got there. Oregon is a little far to turn around & go home. Also, there was a water fountain below us that was incredibly noisy. You'd think they'd turn it off during quiet hours, but no, it's on all night. When I asked an employee if they could please turn it off at night so we could sleep, they told me NO because of COVID. What? COVID is their excuse for everything that is miserable here, there is no way turning off a loud fountain at night is a COVID risk. While our family was visiting other hotels along the same strip we saw people laughing, having fun, using the pool late at night, and felt so jealous. We made a hard choice and changed our flight to stay on 3 more days at another hotel so we could at least have a bit of a vacation. We stayed at Ka'anapali Beach Club, which was a very positive experience! They followed COVID rules, but the ones that can actually keep you safe, plus they had hand sanitizer everywhere, which is great! They were so friendly and people walking the grounds alone were not harassed for not having their mask up. Kids & babies were not harassed. Everyone was great about social distancing and super friendly. The pool was open and even its slide was open and running the full hours, which were even longer hours than the falsely advertised hours at the Papakea even if they had opened like the advertised! Plus, at the new hotel the only sound we heard at night was laughter and the ocean instead of a loud water machine. The bottom line for us was our vacation at the Papakea felt very stressful, more like we survived it than enjoyed it, our second experience was beautiful and relaxing with the added benefit of feeling truly safer from COVID since the second hotel followed actual scientific rules and encouraged sanitation, social distancing instead of worthless authoritarian "virtue-signaling" which can not keep anyone safe from a virus. Glad we tagged on the extra three days so not a total waste of money, flight and vacation days

GingercookieS88 08/02/2020

This Lahaina resort was lovely as the grounds were well kept and the pool was clean with many attractive areas for outdoor dinners, avail bbqs, evening strolls and the like. There is no restaurant and no beach but you can pull up your lounger on the spongy soft grass (if you are taking a break from sight-seeing!) and enjoy the *incredible* ocean view. There is much whale activity in February as it's mating season. This Aston at Papakea is next to the ever popular "food truck" extravaganza. It also connects to the picturesque Boardwalk, there is a grocery store, bar, fast food takeout, souvenir store in the mini mall and a Slappy Jacks within short walking distance. Spectacular beaches to the south and ones for snorkelling a short drive to the north (do your research on the safest times!) Minutes away from the amazing Honoapiilani Highway with a few fruit/banana bread stands if you need a break from the breathtaking views! PS do not irritate the locals on this HWY pull over if they're driving faster than you! The front desk staff at the resort is incredibly kind and towel service is swift (not free after 1 set with Costco.) I will warn you not to book through Costco because they bought 5 of these units and do not maintain them. Many units are privately owned (lucky them!) The carpeting was disgusting, the walls were dirty, you wrestle sliding doors, the sink had a horrendous garbage smell emanating from it and the rusty fridge needed replacing. A little goes a long way had Costco just invested a little of their annual 21 billion income. Why not make guests feel they're sleeping in clean quarters? We were taken to another unit that was less desirable than the first. Thankfully being in Hawaii we were not room-fixated but for the upgrade COST for an oceanfront room I would have expected much better. 1 clean service 1 towel service for 2 weeks. Like I say, I'm sure the Resort has better care with direct customer reservations but Costco fails *for what they charge you.* Don't waste your money on Costco. Book your own accommodations.

ericrG7045AW 03/27/2020

Dear Management Upon checking into the room we were told that they gave us a different room then requested. When we entered the room we found a dirty room with writing on the walls , air conditioner wasn’t working, broken fans , moldy shower floor, bedroom had no air and closet had dirty things inside. This room was in much need of cleaning and repairing. We could not stay in there due to these conditions. I contacted your office and told the person in there about these problems and they said they couldn’t do anything. I asked to speak to a manger and they said nobody was there. I told them I was checking out and they should refund my money due to not giving me a livable place to stay. They said they could not do that . I told them that I was checking out please refund my money. I then went to the front desk where they checked me out and refunded me their fee. They also never called me back or refunded my money.

Judy S (Napa Valley, California) 02/24/2021

Best trip ever. Room assignment was great (g504). Fresh air wonderful (open the sliders). Walked to beach every day. Kihei is great. No high rise hotels, mostly condos. Great location to walk to breakfast and dinner.

gcotant (San Diego, California) 02/11/2021

Location in south Kihei was perfect for us. Refrigerator in room was not working, so we got upgraded to room G401, with spectacular views of the ocean and whales! Kitchen was nice to stay in and cook. Received first responder discount.

1969mel (San Francisco, California) 11/29/2020

Love this place. Guys, you should know that each condo is privately owned and so if you read a review complaining of a bad bed, dingy carpet, etc, then maybe you got an older unit. We stayed at Q109 and. It was gorgeous, just recently remodeled with wonderful beds and super clean. (I downloaded pictures but they were right before we left and the beds are not made, etc)... VRBO has lots of individual listings so you can get exactly the condo you chose online. Maui Banyan is super conveninent to all the restaurants and beaches, and has lots of parking. We love condos over pricy hotels because it is so much easier to go out and explore.. We loved Maui Banyan (especially Q109)!!

Didi L (maryland) 02/14/2020

The staff here go out of there way to ensure customers are comfortable and happy. The rooms are clean and have everything you need for a fantastic stay. We had a two bedroom with washer/dryer, TV sets in every room, and ice maker in full size refrigerator. Customer service is definitely 5 star, the front desk personnel should be commended

wpfeifer (Baar, Switzerland) 02/13/2020

I‘ve been there for 4 nights. The appartement (507) was very open, well structured and had enough space. The balcony was a little bit too snall for me. The kitchen was very good equipped, so I was able to prepare any kind of food. It was really clean, but you could see, that the appartement has come into it‘s years. One point that really was uncomfortable - was that this building was a no smoking area. I had to walk really far to go to the smoking area. That was really bad!

happytobeback2021 02/17/2021

Timing is everything. Just a few weeks ago I was told Mexico is where to go to have a normal beach getaway. Well Maul is feeling pretty normal, as normal can be with the pandemic and The Whaler did a great job of making my getaway feel pre-COVID!

kirk950 01/30/2021

Be warned that not all rooms are alike. I would make certain to verify the room prior to check in. Some rooms can be exceptional, others sub par and they all can fall in the same room type. Also with COVID, there is no housekeeping. Unfortunately the staff acts put out when you make requests for more towels, etc.

thefoothills (Boise, Idaho) 01/11/2021

First trip to Maui and We think we found the best beach on Maui and possibly in the US. We’ve been to NC, CA, AL, FL, and MA and Kaanapali beach beats them all. Our 10th floor studio suite was perfect. The free use of washer and dryer was a great perk for sweaty clothes after hikes or runs. The staff was super friendly and helpful.

Laura H (Utica, MI) 01/10/2021

I would rate the hotel at a 95%. The rooms were great. Property was beautiful. The scenery between the 2 towers of the mountain was breathtaking. The staff was friendly. My only 2 complaints were 1) I called to ask about beach chairs and the information provided was not helpful. I was told first come first serve (which was true), but they made it sound as if there were not a lot of chairs. Not one of the 7 days we were there were the beach chairs fully occupied. We did not need to purchase the chairs we did. Better information/communication on that would have been nice. 2) our safe locked up (batteries died) with all of our valuables in it. We were not leaving so it was not urgent, but we didn’t have a maintenance person out for almost 12 hours. Perhaps there was someone on call if it was urgent, but it was a bit concerning that if we were on our way out, that no one was available to help. Neither of these things would stop us from staying there again. Just sharing the information as sometimes people do expect perfection and it’s better to be aware there may be hiccups.

Spaek68 (Torrance, California) 01/06/2021

We love Aston at The Whaler. It’s a beautiful property with well-maintained grounds. The landscaping and views are photo-worthy at every angle. Check-in was a breeze with the friendly staff that took the time to answer our questions. We stayed on a ground level 1br 2ba suite that was spacious with comfortable furnishings. The one exception to our otherwise perfect stay was the dated bathrooms in the suite. The sink faucet was loose, the wood trim and marble counters were damaged/cracked, and the toilet would keep running after flushing if we didn’t finesse the handle a specific way. 1st world problems, I know! :) Still, love this resort. The intimate size and its location to the beach, the shopping/dining, and snorkeling at Black Rock make it perfect for us.

dmontr706068 02/25/2021

James was a wonderful ambassador at the front desk. Ruben made menu suggestions that were good. The chicken Marsala is outstanding as was the fish dishes. The room was a little dated, but clean. I highly rate this experience.

ckomiss (Kihei, Hawaii) 02/18/2021

It was an amazing staycation, staff was friendly, food was amazing. Room was spectacular. Will be coming back 100% Thank you everyone there... you guys keep that place in amazing shape. Worth every penny.

MattLovesVacations (Simi Valley, California) 02/16/2021

This condo resort is fantastic. It has the top quality resort fell while still being a condo. Groceries are across the street, food trucks are nearby and the onsite restaurant is perfect. Not much of a beach, but a million dollar view!

DebraEsclito3212 02/16/2021

We had a short getaway at the Aston Kaanapali Shores and loved it. Our room was on the ground floor and convenient to the pools. It was easy to get around from the easy parking, easy access to the pool and restaurant amenities. It was a great relaxing stay where the kids were safe and had tons of fun. The kitchen was fully stocked and the room was modern and freshly renovated with all the comforts of home. I would definitely stay again and recommend the property to others.

mtomo1 (Olympia, Washington) 02/15/2021

This was my 6th visit and it just keeps getting better and better. The entire facility was clean and beautiful. Compliance with covid was well done. The restaurant was absolutely fantastic. House keeping was responsive and prompt. Wonderful staff. I thank you for making my visit perfect.

lukeala808 (Kahului, Hawaii) 02/25/2021

The stay was awesome. Beautiful view could see Whales and dolphins. Hotel staff was all awesome even the maintenance guy. Made us feel comfortable and safe and easier to relax. I suggest Aston Mahana to anybody looking for a good place to relax and just enjoy.

Karen D (Royalton, Minnesota) 02/24/2021

Amazing views. All rooms oceanfront. Close to many restaurant options. Friendly staff. Quiet for a relaxed stay. If you go in February you can sit on lanai for a private whale watch. Don’t pass up this amazing location.

lelandben (Lahaina, Hawaii) 01/11/2021

We have stayed here many times. We rent from a private renter and always stay in the Lanai building, which is where their units are. We have the opportunity to relax on the 8th floor or the ground floor. No matter where you are in each of the buildings, you are literally 50 feet from the ocean in these all ocean facing units. Views are spectacular, amazing sunsets and watching the whales out front and turtles too. We could not be happier when our time to visit comes twice a year. Alicia with maui beach condos is awesome to work with

Nicole W (New York) 01/03/2021

Stayed in the one-bedroom premium oceanfront room. The pictures online are accurate, we arrived to dramatic and peaceful floor-to-ceiling ocean views! The room was clean and had everything we needed (stove is electric so it’s not for serious cooking but there are shared propane grills). WiFi worked well but was not secured for our room (416). Noise from other guests was not a problem. After sunrise we often saw whales in the distance from our terrace! The beach in front is very rocky and not good for swimming, but you can walk to wider beaches to the south, or drive to Black Rock beach which is spacious and sandy, and perfect for snorkeling and swimming. I’m really glad we didn’t stay near Black Rock because it was crowded and chaotic down there. Beaches to the north in Kapolei were beautiful and secluded (a short drive). Really feel like we got the best of both worlds staying here and I think we will be back! I recommend renting a car, and getting water shoes for the rocky beaches in this area.

reneegH6352QJ 01/02/2021

My husband and I stayed in unit 315 with another couple. 1BR/2bath with Murphy pull down queen bed - nice new mattresses on both! This condo was well decorated, very clean and appointed. A fully equipped kitchen made meal prep easy! It also had the most AMAZING views of the ocean in any place I’ve ever vacationed before! The ocean waves slap against the sand seemingly right outside of the floor to ceiling windows! We saw whales breaching and sea turtles frolicking in the sand right from the lanai! You must stay here, in unit 315, at least once in your lifetime - you will not regret it! Mahalo! Photos: the floor to ceiling window and view from the lanai

Dav808 02/23/2021

I have been staying her for a few months now and all I need to say is every stay here was very easy going and very very accommodating. The front desk girls and also the manager I think his name was Dennis? We’re very very helpful I applaud them for their hard work and communication during this pandemic.

kolbasik (McGaheysville, Virginia) 02/01/2021

Maybe the point of reference is wrong, because we came right from Hilton Vacation properties @ Big Island, and I am comparing Maui Hill to Waikoloa Village. Or maybe I have just been lucky recently with the quality of RCI accommodations elsewhere. But the units struck me as severely outdated, almost beyond the point of salvation. Furniture appears to come from an 80s movie. The bed is uncomfortable. Sound insulation is non-existent, you can hear people walking upstairs if you are below. We couldn't get an upstairs unit (despite being promised one on the phone a month before checking in). Thanks to Dennis (the resort manager), we were transferred to a better unit, which was still downstairs, but at least not under what sounded to be a hippodrome above the original unit. Pros: Dennis Costa, who is in charge. A nice, reasonable man who will accommodate you. Thank you Dennis for moving us and thanks for the gift! Property (outside) is beautifully maintained. Sitting outside on the lanai facing the courtyard is like having your own piece of paradise. If you are lucky to get an ocean-facing room, it is majestic.

johnsiddall2021 01/18/2021

The Manager Dennis and his committed staff provided us a clean and friendly environment throughout our stay. The Service Team is amazing and accomplishes Service Excellence. The location is close to many excellent local beaches that provide adequate parking, showers and washroom facilities. The resort is kept immaculate and the gardeners continue to beautiful the established tropical vegetation. The view and vistas from the room or the pool & courtyard are breathtaking. We enjoyed playing tennis and shuffleboard and the seating in the pool and surrounding the pool is generous and offers both shade and sun. The units are large, very clean and suitably themed Hawaiian. Bedding including the pullout couch was comfortable and provided a good night sleep. I would highly recommend this property to anyone wanting to visit this part of Maui. We hope to return soon!!!! It will be our 4 visit in 5 years.

hawaiibill41 (Kihei, Hawaii) 01/14/2021

Going to Maui Hill is like returning home. Everyone greets us with Aloha Spirit! The Aloha Spirit and excellent Service continues throughout the trip, starting with the General Manager Dennis Costa all the way down to each and every employee.

Keith H (Dublin) 01/10/2021

It is hard to know where to begin. The facilities, the beauty, the service- all was just phenomenal! My family of four had ample space in a great accommodations that was as pleasant as pleasant can be. The pool is lovely (and heated) and the jacuzzi was nice and warm. The staff was great and very friendly. In addition, the resort provided bogey boards, umbrellas, and beach chairs for us to use as a bonus. Our view from unit three was breath taking- especially at sunset. Just unbelievably beautiful. I cannot recommend this place enough! Mahalo Nui Loa for all you do MAUI HILL!!

twannop (Calgary, Canada) 02/23/2021

Our first time to Maui and we have just returned from a 3 week stay at the resort. Excellent location right on the beach and our room was perfect. During Covid, there is no in-room housekeeping services but they will bring clean towels and linens immediately upon request. I was very happy that we were the only ones that were ever in our room. It was not our experience to have any issues with our stay. Everything and anything was handled with 100% staff and guest safety, politely, efficiently and courteously. All staff adhered to masks and social distancing. For the most part, guests did as well. Pools and grounds beautifully maintained and the BBQ's must have had rotating grills as every time we used one, it appeared to be new. Access to the gym facilities by appointment only which allowed only one room to use at a time. I would definitely recommend this resort to couples or families and hope to return again one day.

Dondiego18 (San Ramon, California) 01/27/2021

The villas were wonderful. The location was in walking distance to everything. Would highly recommend this to families or individuals. We will be back! Felt comfortable even with Covid restrictions. Resort was the perfect size.

christinamaria56 (Irvine, California) 01/16/2021

I am absolutely appalled at the “customer service” we received at this hotel, I would never stay here again or recommend this place to anybody. If I could give zero stars I would. I have traveled extensively throughout my lifetime and have NEVER experienced such horrible customer service. The front desk receptionist was extremely rude from the first time we called for help and was not able to answer our questions, so we called again and she was still rude and offered no helpful answers to our questions. She then CALLED US back with a horrible attitude, stating that if we kept calling the front desk they would not be giving us any information (they never gave us helpful information to begin with during the first two phone calls we made) and then hung up on us, not even giving us a chance to speak. I have never been treated so horribly as a paying customer. We are leaving and going to stay somewhere else.

ufathom (Calgary, Alberta, Canada) 01/14/2021

The place is a dated hotel, poorly managed and disorganized messaging around COVID rules. The first unit we stayed in had heavy construction and piping work going on because of a roof leak. After the first night, they said that construction was only going to be for one night. Day 2-3 it was still happening and I was told there was nothing they could do about the noise. I had to argue with font end staff to get moved to another room that wasn’t a downgraded unit. They eventually found another room with IKEA-quality furnishing, and a dishwasher would flood water after every load. The very next morning in the new unit, the construction moved to directly above this changed room at 7:45am. After a couple more days of enduring the noise, they finally moved us to a room in a different building after speaking with the manager. The manager was a really nice guy and wish the other people at the resort were as helpful. Unfortunately, the new unit had an amateur trombone player that decided to practice his scales daily throughout the rest of the stay. The final straw for this 1-star rating was the exceedingly rude front desk woman during the evening shift. At initial checkin we were told that we could workout after hours and security would just let us in. It sounded great to workout after 10:00 PM and not have a bunch of potential COVID-carriers breathing on us during the pandemic. Unfortunately, the night lady took it upon herself to lay down the law and say that after hours was not an option for us to work out. This obviously was because of the “rule book,” which she was kind enough to wave in our faces after making an exception on one of the nights. She said the new security guard wasn’t “comfortable” with “breaking the rules” and presumably he had something better to do. The resort is hardly in the middle of a seedy neighborhood. Who knows, maybe he had to police geckos or eating doughnuts. A big reason we picked this resort was because of the gym, so it’s super lame not to have access. Definitely look at the other Maui options, this place wasn’t a great overall experience.

Sidney P (Lincoln, Nebraska) 01/11/2021

We were upgraded when we arrived and had a partial ocean view. Some things were not open because of Covid. This property is very clean and well maintained. The staff is very nice. The balconies area all connect so it wasn't private. The beach is beautiful here and its close to everything Kaanapali has to offer.

shaqieJ (Toronto, Canada) 05/15/2020

We stayed at Fountain's Resort in early march before the Covid-19 nightmare. The staff were kind an courteous and the place was well kept. 3 adults and 3 kids in a 3 bedroom townhouse. Cons: -The sofa in our unit looked like a kid was left alone with a knife, cant really blame that on the resort but it wasn't great to come into a damaged couch. -The prices for activities were actually more expensive at the resort than at the attraction itself. -There is no real playground for kids Pros: Amazing and responsive staff Updated dishwasher, washer, dryer, fridge and stove very close to retail and food great for walks and photo ops Kids loved the pools Summary: I would definitely go back, maybe request a house that is stationed around the waterfall. Good price for a family on a budget. House was clean and bright.

Harrod123 (Kansas City, Missouri) 03/19/2020

We stayed here after a week in myrtle beach and oh my goodness! This place is amazing! Jessica at the front desk was smiling and welcoming as soon as we walked in. We had a beautiful room with so much to do on property! i wish we would have stayed here the full 2 weeks!

111Glennl (Woonsocket, Rhode Island) 03/19/2020

Recent stay at Fountains was enjoyable. Check In was easy. Good location, nice property with a heated pool and hot tub. $21.57 a day for a resort fee is very steep considering the pool area is all they offer on site. Large 4 bedroom townhouse was very nice. Cleanliness of dining and living room carpets were the biggest negative for us. No way it was vacuumed prior to our arrival. Leftover food and long blonde hairs all over the carpets. Exterior of stainless steel appliances should have been cleaned. Bathrooms and bedrooms were all cleaned satisfactory. My wife vacuumed the dining and living room carpets. We could not find the remote for the provided DVD player. We requested a replacement at the front desk, but one was never delivered. Outside of the initial dirtiness of the carpets, our stay was very enjoyable. We would probably return next year

Chris H (Litchfield, Connecticut) 03/01/2020

We made plans to go to Orlando for a golf getaway. Great location within minutes to champions gate. Easy to make plans and head down from Connecticut. We arrived early to see where we were staying. Front desk clerk had our cell phone and would call us when room ready. A 4 PM check-in turned out to be 8:30 PM due to a very dirty condo left by previous renters. The kitchen floor and entry way were filthy along with the carpet to the upstairs. The handle was torn off a kitchen cabinet door. There was a nail tak in the bedroom closet sticking out. There were only six towels for 4 adults for 4 nights. There were no plastic trash bags to put your garbage out. We still enjoyed our stay. This unit could use some attention in the near future.

Trip767675 12/11/2019

I rented this townhouse because my daughters cheer team picked this location. I arrived at 1:30am for check in, super quick check in. I get to my unit, immediately 2 roaches walking on the kitchen floor, the rugs are beyond dirty and stained, the patio slider is missing about 10 blinds, upstairs one of the bedrooms smells like corn chips, stains all over the carpets and walls, floors are all slippery with my sneakers on mind you, hallway and bathroom lights do not work at all, I had to use the flash light on my phone to go to the bathroom. Absolutely not worth the money they charge, I’ve seen better at local hotels. Not sure why they charge such a big cleaning fee, they definitely are not cleaning well at all. Highly disappointed and will be seeking a refund in the morning when they open.

david04472 (Pompano Beach, Florida) 02/03/2021

The resort was dirty. The parking lot was full of acorns, leaves, and litter. The pool area was not taken care of as it should have been. They kept telling us the pool and hot tub were heated, but we only felt heat 2 or 3 days. I felt sorry for the staff. They tried to take care of us, but after a fashion, they would just say that "it was being worked on". Where the location is extremely nice, the facility was not. It is a 25+ year old facility that needs a lot of love.

Eddie122020 01/28/2021

Lalo , don't go to this place is horrible , this place does not deserve a star. NOT WORTH IT. I was there last December with my family and it was a horrible experience. room dirty with cockroaches , they told us twice that the were going to clean it , they never did , went over there and left us new set of towels and shampoo how about that ? I recommend you to not go there you can stay in a better place for the same price .

Experience694015 01/27/2021

Service was great; lots of space in the condos. My biggest issue was the floors where dirty. They didn’t look dirty. But my son had on brand new white socks; when he walked around condo they got very dirty in minutes.

947nataliel (Fort Lauderdale, Florida) 12/25/2020

Not as it looks on the pictures. The unit we got was old and lots of things that didn’t work. The a/c, the unit phone, insects in the kitchen. Overall dusty. The manager did come to make sure they fixed the a/c,which they did.

alexbarrientos54 (Fort Lauderdale) 12/22/2020

The hotel is close to the parks which was great, we also enjoyed having a kitchen but the knives provided were all rusted, plates and cups were dirty. The bathrooms were not cleaned at all and had mold. They also had a foul odor coming from the drain. The blankets and pillows also smelled bad. Had our room been properly cleaned and kitchen had proper utensils, I would have given it 5 stars

mandefrith (Green Cove Springs) 01/10/2021

Great accommodations with easy access to the beach, perfectly located within walking distance to shops and restaurants.Central location for trips to north and south shores. Pricing and amenities were great, will come again !

tmb7772018 (San Francisco, California) 11/19/2020

Great hotel on the beach. Get a room with an ocean view. Very friendly and accommodating staff. Nice pool and hot tub. Right next to shops and restaurants. Great coffee at the market. Super yummy sushi spot, Bushido. Will definitely stay here again :)

M2876FEkarenb (San Jose, California, United States) 10/30/2020

We decided to take a trip for a birthday and chose the Islander on the Beach for the Aston name reputation and the location. Since the property had very low occupancy due to 3 days after Kauai re-opened (Covid19) amenities were closed ie...bar, shops etc. That was to be expected but Lori was so kind!! She greeted us at check in, provided information , a birthday welcome gift, some coffee vouchers and her phone number so that if we had questions or needed anything we could reach her. We did have a few questions and Lori was super quick to respond! Thank you Lori!!! Not having the resort full and the pool to yourself will spoil you :) The room is decorated Tiki terrific, clean and has everything we needed. We had an Oean Front room and it is wonderful to wake up to the sound of the crashing waves. The size of the resort is small/medium and perfect for our taste. The grounds are manicured and lovely. The location is central and could not be better for everything we wanted to do. Many great restaurants close by and the best of all is the Coconut Marketplace is walking distance. The Marketplace has the best ABC store with food & snacks to keep in your frig in room. Also a deli and hot food meals if you prefer. Since many shops around Kauai in the towns are still closed the ABC store saved us on our shopping. The marketplace has great shop choices and other eateries we took advantage of and most were open. This is a special resort and what I prefer over the huge ones that seem to lose their personalized touch. I highly recommend The Aston Islander on the Beach and look for Lori, she is the kindest person you can meet.

EvanBoy (Kapaa, Hawaii) 08/18/2020

We stayed here for two nights and our experience was great despite the whole covid thing. Hotel occupancy was very minimal and so we got to experience this place as if we were the only people here. The tourists aren't back yet so BOOK here before it ends! The staff are very helpful and pleasant, so remember to tip good! Also remember to be respectful during your stay. Thank you.

ryanbC4392VP (Honolulu, Hawaii) 08/07/2020

My girl and I wanted to get off Oahu for the weekend and shoot over to Kauai for some fun. Was looking at a bunch of hotels and landed on this gem oceanfront and in a very convenient location. The rooms had a vintage feel and were cozy and the property was gorgeous. Definitely a great price for locals who want to go outer island or for visitors coming to Hawaii. We will definitely be staying here again.