- good value
TripAdvisor Traveler Rating
We stayed for a week in unit 5208 and the only negative thing I can say is that the floors are thin. We heard every step the people made in the unit above us. Luckily we were so tired from our days of adventure (Disney, Universal, NASA) that we hardly noticed. The unit was clean and the staff were excellent. Could use a chin up bar in the gym though. The pool is top notch and location was perfect. No tolls required going to and from the parks. We would stay again.
Stayed here with my family the week of December 27 to January 3 2020. So many things wrong here I will just list them. Room not ready even after check in time. Broken furniture in our room, never repaired Phone not working and was never repaired No bath towels till end of second day there. No pillow cases for the week, was told there was a shortage Dirty room from previous guest, No daily cleaning although they charge you a cleaning fee on your credit card without our knowledge. No towels available when we went to the pool, was told there were no more. Only one role of toilet paper, had to buy our own. No paper towel, had to buy our own No garbage bags provided other than the one bag in the container. Had to bring your own garbage out to the back bins that were overflowing. Property was littered and employees would just walk by. Staff did not appear to be happy to be working here. Was charged a daily resort fee to our card that we were not told about. Even with the cleaning fee and resort fee our card was charged an additional $79. U.S. that could not be explained and we were told before check out that it would be removed and our receipt showed it as a credit, but when we got home we checked with Visa and we were charged the full amount. Now waiting 15 working days to start complaint with Visa.. So many other guest were at reception making complaints so I knew it wasn't just us being unlucky but the problems here are wide spread. Now reading the negative reviews and see the same complaints. This was a package deal through Sunwing but they have not yet responded to our complaint.
Very, very, very disappointing
corriefan47 (Toronto, Canada)
First of all this was our third stay here, so we did enjoy in the past. The unit we were assigned to this time needed a lot of work. The coffee table was broken and was in the dining room and the stuffing was coming out of the couch. We also had an issue with an overcharge and no one before we left to go home could resolve it. Finally we received a phone call from the General Manager who promised to call back but that was a month and a half ago and not a word. Visitors beware, make sure you ask for a copy of the forms you sign when you register. We were promised that certain fee was waived and the forms we signed reflected that, hence the overcharge. Never again!!
Best Accomodations Ever
FlyingEagle86 (Eagle Pass, Texas)
We rented a condo on Airbnb at Tuscana Resort and this has been our best Accomodations ever. We stayed here one full week and enjoyed our three bedroom and two bathroom luxury condo. We are definitely coming back to this place. The Disney parks are within 10 minutes from here. Many restaurants and shops near this place as well. All of my family loved this place.
TravelMom055 (Mississauga, Canada)
We have stayed here 3 times in 4 years and have seen a decline in the condition of the rooms. This time (Nov 2019) we stayed in a 2 bedroom and found the tiles popping up from the shower floor - we had to wear flip flops to take showers. The soap holder in the shower doesn't hold anything as it now tilts forward (so soap slides off!). Other shower tub kept clogging. Bed sheets very worn. Mold in both bathrooms. Water pressure not great (was better in previous visits). TV streaming service is horrible - had to reset with password every time we used the TV and s-l-o-w. Maybe consider using the resort fees to up date the rooms. We told the front desk upon our departure of the issues so the next guest doesn't have the same loose tiles.