Maree P (Auckland Central, New Zealand) 11/10/2019

The view was fantastic as we were on a high floor and overlooked the harbour and sea. The room was very spacious however it was tired and the bed was hard. The cleaning was substandard. After the cleaner had been the shower smelled of a dirty cloth. They did not wash the dishes. Our family were staying somewhere else so we used their pool as we did not like the pool at the llikai. There was no complimentary water. The receptionist who checked us in and out, same person, was very efficient and pleasant. Great location and great views but would not stay there again.

HL11111 (San Jose, California) 11/10/2019

The front desk guy "Ron" trying to trick me with the city view room. I clearly said I paid for a partial ocean view room. What's more, he told me since you only stay here for one night and I guess you don't have time to go to the beach, so I don't need to give you a beach towel card. YOU DON'T TELL YOUR GUEST WHAT THEY SHOULD DO. You just offer whatever the guest paid for which all the service included in the resort fee. The furniture and carpet have been worn out and everything is so outdated. Avoid this place by all your means

Meg R (NSW, Australia) 11/05/2019

We had a week to fill in between the Rugby World Cup / visit to family in Japan and a tour of Cuba. Hawaii looked like a good place to do this. Recommended to us by a friend the Ilikai has been that perfect stop-off. Starting with early checkin (for a price) after getting off a long (crossing the dateline) flight...we stayed in a Luxury Sunset Junior Suite with Ocean View and Kitchen. The room is super spacious (luxury after Japan) with all mod cons. Very comfortable bed and beautiful view with verandah overlooking the marina and wonderful sunsets. The kitchen well appointed with very large fridge and good cooking facilities.The small shop on the ground floor has all the essentials and friendly, helpful staff, with super markets in walking distance for anything more substantial. The daily amenities fee covers a free DVD hire. We had trouble with the DVD player which also works as a playstation...but a friendly engineer (actually 3 engineers! one after the other) finally taught us how to use... A day tour of the the island starting with a visit to Pearl Harbour is a MUST. The tour bus picked us up at 7am from outside our hotel and delivered us back at 5.30. We booked the tour through Tripadvisor...Aircon in the room worked really well and is a must if you don't want to experience 30 degrees and high humidity. We didn't use the swimming pool which looked small and a bit murky!

Grantman66 (Portland, Oregon) 11/03/2019

I stayed at the Ilikai Hotel & Luxury Suites for one night in May. While I'm not a huge fan of Honolulu I found the location to be good and the hotel to be clean and well staffed. We had a suite on a high floor. Great view, spacious lanai. The hotel lobby and grounds feel a bit dated but the rooms are nice. We had a kitchenette and there are plenty of stores close by as is the Ala Moana Beach Park. If an urban beach vacation is on your list then the Ilikai Hotel is worth checking out.

marilynmonrobot (Buena Park, California) 11/01/2019

Honestly what can I say to this wonderful hotel and it’s hospitality besides thank you! Thank you a million times. A little backstory we booked our entire 6 day trip in Oahu at a different hotel and two hours after getting there we ran for hills, it was a total dump. With bed bugs, dirty weird stained carpets and all. That hotel had decent reviews so I was in complete shock when we checked in and saw it’s dismal state. I was panicking about what we’re going to do because I knew we couldn’t stay at that place. My husband and I were on the brink of changing our flights to just go back home. I remembered the Ilikai because I stayed there for a week back in 2016 and had all pleasant memories. We decided to drive to the hotel and ask about pricing instead of going through Expedia and just talk to someone in person to try to salvage our honeymoon. I figured I had stayed here before and it was great so something familiar was very comforting. Mark at the front desk was that guy and boy did he deliver. He first heard our story as I inquired about a room there and he was very genuinely upset for us as well with our whole fiasco. He let us know about a last minute deal on an oceanfront room and we jumped at the chance. He was phenomenal, we got a beautiful room on the 23rd floor and he even had a bottle of champagne sent up to us to celebrate our honeymoon. Mark saved my night and my trip, no more frustrated tears just mimosas! That is literally the reason that from now on every time I’m in Oahu I will only stay at the Ilikai. P.s Also the coffee house downstairs and ice cream shop are delicious!

foreda (Chamonix, France) 11/09/2019

This condo hotel is wonderful. It was just made for us. It is not crowded, not noisy, mostly couples, in a good location, with easy parking. We booked just before we fly there and we had a wonderful condo. Reception has Aloha sprit staff with smiley faces. We enjoyed the peace and wonderful views from the condo, we even watch the whales many times which was wonderful. The condo was very clean, we had everything we need in the kitchen, housekeepers was cleaning well everyday. Just next the hotel, there is a shopping center and restaurant. You won’t even need a car. Mahalo from Italy Whalers :-) Aloha!

sstark7937 (Arlington Heights, Illinois) 11/04/2019

Spent five nights in Oceanfront unit 402 North and everything was wonderful. Gigantic balcony gives sweeping views to Lanai and Molokai/Black Rock with fabulous sunsets. Underground parking below building was tight but super convenient. All staff was helpful and friendly with our special needs as my 85 yr old mother needed help with scooter, washroom aids, etc. Beds were comfy and furniture good, TV controls a bit finicky and hard to work though. Overall a great and memorable experience, easy stroll to Whalers Village shops and restaurants. Pricey but worth it.

240mindab (Melbourne, Australia) 10/29/2019

I researched various accommodation options and found The Whaler to be one of the better priced. Accommodation is expensive and this was at our 'middle of the road' price point. Knowing what we could be paying at the high end, meant my expectations were managed. I knew the quality of our condo such as the fit out and amenities were really at the mercy of the owner. I'd read that the pool area was small and it wouldn't be like one of the bigger resorts with restaurants, swim up bars etc. All that was true but turns out we didn't miss any of that. The grounds are well maintained. The pool area was busy but we always found two loungers. I noticed that staff would patrol and remove towels from unattended loungers so lounger hoggers were well managed. It was off season so not too many kids which is what we prefer not being parents. Our condo was in Tower 1 with an ocean view which was beautiful. The decor was more practical than luxurious but the bed was comfy and we had lots of space. Air con was good. Laundry facilities were very welcome although there isn't really anywhere for a clothes line and you aren't allowed to put clothing out on the balcony to dry in the sunshine. We managed by hanging items in the walk in wardrobe and shower curtain rail. I had done some online shopping prior to our visit and all items were there ready for me to collect. Staff were friendly although we didn't really need much help. Beautiful location right on the beach. Proximity to Whaler Village meant there were lots of food and drink options. We also drove to Times Supermarket so dined in a few times. We didn't cook as such but had salads and 'pre prepped' food from the supermarket. I'd recommend staying here. I'm sure it's kid friendly but there isn't much for kids although the beach is probably enough!

Frankredbeard (Gainesville, Texas) 10/09/2019

The Aston Whaler is a wonderful facility. Location, amenities, and the ocean. What else can you say. We have been there 9 times over the years and are never disappointed. We recommend this to anyone who is planning a trip to Maui.

Tom S 10/08/2019

What a wonderful place to stay. Fantastic value for being center stage in best part of the Utopic Islands. We booked a 2 bath one Bed condo, one back from the front on the outer Village side, 4 floors up. The place was extremely well set-up for all our needs.The decorations were dated, but the so was the nightly price, we felt it was by far the best "value" we've gotten on a vrbo in years. We love to cook local fare and the condo kitchen was perfect and well stocked, the facilities grills are next to the beach & were well cared for, clean and convenient. The Whaler staff was phenomenal. The Ocean views mesmerizing...Spectacular sunsets from our own deck, the roll of the surf was the perfect music to lull us to sleep each night and wake us each morning. We will be back.

Resort786110 11/06/2019

We booked our stay through AAA and Pleasant Holidays and upon arrival, were impressed with the beautiful lobby and grounds. Our name was even on the VIP list and they wished us a happy anniversary. That evening they delivered us a nice bottle of wine. We had a nice ocean view from our 4th floor room. The kitchen had updated appliances and granite countertops. The floors felt dirty and the carpet was totally nasty and dirty. The couch was worn and dated. We were told we’d have 2 bedrooms with king beds, however, one was upstairs with a small staircase and no bathroom upstairs. Not good for either couple as we are both over 65. No separate air conditioning and it was extremely hot upstairs. One bedroom was a master with ocean view and master bath, but that night, one of the occupants had severe cough and sneezing. In the other bedroom, it was very small with twin beds. The air conditioning blew directly on one bed, right at the head of the bed. The mattress were uncomfortable and moved over from the box springs when you got on the bed. We had to call for additional coffee. You would think they’d leave enough when they know 4 adults were sharing the room. They also didn’t leave dish towels the first night and the ones they left the next night were cheep and worn. The coffee pot also had a burned out on light, so to be sure it was off you had to unplug. Have the lights were out and maintenance couldn’t replace the main ceiling one in the bedroom and living area. The fan also didn’t work in the living area. It was nice to have a washer/dryer in the room. The deck could’ve had 4 chairs, it only had 3. I will say there was a grocery store across the street and we had dinner in the pool side restaurant and it was good. We all left sick, one with a cold, one with bronchitis and the other 2 with severe allergies. One nice thing was having beach chairs under a tree on the beach, if you were lucky to get one. The beach itself was not much of a swimming beach, too many rocks.

My_name_is_Paesan (Austin, Texas) 11/06/2019

I booked this through Costco because it had the most liberal cancellation policy and removed the annoying resort fee from my rate. We stayed here for 6 nights in June of 2019. The condo was easily spacious for 5 of us aged 13-76 to fit comfortably. We were in a higher unit in the building furthest from the beach but could see the ocean and enjoy the blowing palm trees in the courtyard. Our 2 bedroom 2 bath unit was clean and spacious and I'd give the furniture an 8 out of 10. The kitchen was well equipped and we only had to request a blender which they let us keep all week. The staff was very nice. Parking was easy, we got a spot closest to our elevator 5 of the 6 nights we were there. We only dined poolside and had typical fair, fish tacos, burgers, etc. It was priced about right. The pool side island show was small and simple but better than I expected. A very experienced troop gave us a great taste of the island dance and music culture without having to go to a giant luau. The two pool areas are really well maintained with a simple rectangular one basically beachfront and a fancier more interesting lagoon with waterfalls, tunnels and hot tub behind it. The grounds were meticulous and the pool hours were generous. The pools are way nicer than the photos show. Tennis courts had lights and we played pickle ball whenever we wanted to, no waiting for a space. There is small shopping center across the street with everything you need: live music bar/restaurant, desserts, fast food, groceries, souvenir shops. There is also a food truck lot next to the hotel parking lot but their hours were so short we never were able to buy anything from there. The property is in an excellent location. The beach was very eroded when we were there but there was more sand than I expected. You can walk north a bit for a better beach but you'll need to drive 10 minutes to get to the real treasures. See my other reviews about that. The resort offers interesting lessons/seminars during the week ukulele lessons, lei stringing, etc. But they only offer these things once per week, so if you want to do one, check the schedule and don't miss it. They also offer a orientation breakfast on your first arrival day. DO go to this. It is NOT a sales pitch. The hostess we had was a Maui native and had tons of great insight and information even in this internet era. They serve complimentary breakfast items, coffee and give a way a lot of freebies like gym passes, sightseeing tours, etc. some worth up to $500. Almost everyone walks away with something!

cmickelsen (Alpine, Utah) 11/06/2019

This is a great location on the beach with two pools. We had a single room you could see the ocean and it was beautiful. The room was clean and large with plenty of space. The kitchen was good size and had all the amenities we needed. The pools were great with lots of area for kids to play in the pool and around it. The beach was beautiful and not crowded when we were there in October. Location is great you are close to Lahaina and across from some restaurants and grocery store. I'm sure we will be back to Kaanapali Shores!

mixmasterg (new york) 11/06/2019

Stayed here late October 2019. Great condo. Well appointed and beautiful. Ocean view room was gorgeous. Near by all things to do in Lahaina. Great beach right at the condo awesome snorkeling and swimming. Restaurant with good drinks right on premises. Great stay!

jentrtek (Portland, Oregon, United States) 11/05/2019

First, you should know that this is not a resort. They are condos that are owned individually. We booked this through Costco travel. I feel as though the photos online were not comparable to our suite. Each suite is different, since they all have different owners. Our condo (room 341) was old, dark, and seriously needed upgrades. The bathroom had a drop ceiling with acoustic tiling and fluorescent lighting, it was like taking a shower in the middle of Office Depot. The kitchen had been some what updated but all of the appliances where old “Hotpoint” brand. The carpet was old and scratchy. The positives were the washer/dryer in unit, which was key with a baby. And the kitchen was stocked with plenty of dishes/utensils etc. and it was clean(ish). I would not recommend staying here and wouldn’t ever return. Be aware there there is a $20 per day resort fee and $9 per day parking fee.

Giustipad 11/06/2019

had a great 4 night stay here. clean room a bit dated but very comfortable. Do not stay though if you want amenities. No food or drink on the property. but decent kitchen to prepare your own. pretty close to all action in Kona. Super near by Coffee farms etc. We loved the staff and loved our stay! Thank You!

sleepRN (Michigan) 10/09/2019

This was a nice place but we didn't like that there wasn't a regular wall between the living area and the masterbedroom. We just stayed 1 night so it wasn't terribly bad but if we had stayed longer, that feature would have been a problem for sleep with a family of 4.

Jean B (East Lyme, Connecticut) 09/21/2019

When we drove toward the hotel, and saw the lobby sign, we had no idea we would end up rating this 5 stars. However, the condo was fabulous, got upgraded to 2 bedroom and bath. The view was very special. We were over the pool and the beautiful crashing waves against the rocks was right next to pool. One night I turned off AC, closed the screen, and fell asleep to the waves. The Unit was spotless, bstocked with new, varied, and the best appliances. The staff went above and beyond. In our 4 island vacation, this was the third. What we experienced exceeded other much more costly hotels. Thanks to all.

TrendSetterNM (Rio Rancho, New Mexico) 09/06/2019

Our family of five visited Hawaii for the first time last month, and booked a week-long stay at Aston Kona by the Sea via Costco Travel. So glad that we picked this location! It has everything that you need for a family on vacation - a full kitchen, spacious rooms, and best of all, oceanfront views to die for! We had a couple of housekeeping issues, but the front desk was on top of things and resolved the issues quickly and satisfactorily. Dawn from the front desk deserves special recognition for her hospitality and fantastic local suggestions. We hated to leave, but when we did, all of us agreed that when we visit Kona again, we wouldn't hesitate to stay at Aston Kona by the Sea.

calikat2 08/09/2019

I love to travel and my two important requirements in a place is cleanliness and a comfortable bed. This time we Decided to spend a bit more money since it was the first time at the Big Island. We got condo 210 a two bedroom Two bath oceanfront condo. The king size room had the ocean view and the twin size bedroom had the view to the Open air hallway and mountains.There was a shower next to the king size bedroom and a shower tub combo in the twin size room. The Lanai off of the living room area and the king size bed area were amazing. The kitchen had a large refrigerator, microwave, electric stove/ oven, Electric can-opener, dishwasher, full set of dishes and bowls, paper towels were provided, everything you would think you would need even salt and pepper. The condo had a stackable washer and dryer that worked well located off the kitchen area. Tips: buy your own laundry detergent. We got a small bag of the tide pods. If you want to use the dishwasher get some dishwashing pods as well. There is no restaurant on site you have to drive north for like 5 mins. There is a liquor store two doors north of the condo. Walkable. I would recommend getting a car for the Big Island. It is huge compare to the others and not much of any mass transit. Know were your food shopping stores are the local farmers markets close around 5 ish. Go to the beaches early because they get full quickly and parking is hard. Much of the local restaurants weren’t that good but the Kona brewery was awesome!!! Pro: The view!!!! No resort fee for us (booked with Costco travel). Or any crazy cleaning fee’s. We did pay a daily housekeeping fee but it was under $13 a day. The condo was clean and plenty of room for our two kids. Felt like a home instead of a hotel room. We loved that the bedrooms were divided by the living area. Housekeeping made our beds and gave us fresh towels everyday. Took the trash out. Even gave us 6 beach towels that were clean and thick. Free parking in a covered parking garage under the condo. They had a luggage cart available to use. Security was good you could only use the elevator with your key card. They provided free movie rentals and or video games two a day like a redbox rental. Playstation in the living room area. The staff was always friendly. The grounds were immaculate. Had a wonderful salt water pool right next to the shore. Had some beach toys like boogie board left in the twin size bedroom closet. Looked like it was left by previous guests. Cons: The king size bed was very uncomfortable. It was very hard and seems like it was an old mattress. The bed frame would make A creaking noise every time you would go into or out of the bed. We asked for a mattress pad or something from the front desk and they got us some foam yellow mattress topper. It made it a little bit more comfortable. The king size room only had a partition to separated from the living space. The furniture was a bit outdated like the sofas but they were very comfortable.

kathleenP1956 (Tacoma, Washington) 11/10/2019

We rented condo #718 and loved it! Outstanding and amazing views every day all day long! Right at the beginning of the beautiful beach walk that goes all the way to Black Rock! The condo was so nice! Comfortable bed, kitchen well stocked, comfortable furniture, great outdoor veranda overlooking the water. Barbecue grills very nice. The pool is a bit limited and small but always clean and neat. It was an easy drive to Napili and Lahaina and to many lovely beaches! A perfect location to enjoy all of Maui.

MCinKC (Kansas City, Missouri) 11/04/2019

We liked the smaller, quieter location of the Aston Mahana, while still on Kaanapali Beach. We didn't have the large resort-type hassles of trying to find chairs by the pool, etc. and the beach was very close by.

rickrSeattle (Seattle) 11/02/2019

I come to the Mahana once a year, each time I regret not staying longer. The views from the balcony are un-believable., with whales jumping and breaching just off shore. sunsets are a must see right on the property. Walk to Dukes next door for happy hours and music, food pretty good too.

DONALD Z (Westlake Village, California) 10/30/2019

We just finished a last minute "get away" to Maui and found the Aston Mahana. While lacking resort amenities, the property features all ocean front rooms. We booked a one bedroom and were not disappointed. The room was spacious with a full kitchen, air conditioning, washer and dryer, a walk in closet and comfortable bed. Unlike other condo rentals, this one did have daily maid service. We were on the 10th floor which was actually higher than we would have liked as you did not get views of the greenery and sand. Saying that the views of the ocean were wonderful. We were even treated to a spectacular rainbow one morning. Since this is primarily a condo project, there are few resort amenities. The pool and spa were adequate. While there is a beach, you cannot access the ocean from the property. That was the one downside to our visit as we enjoy snorkeling and being in the surf. The staff was very helpful and their morning orientation of sites on Maui is actually worth going to. We have been to Maui numerous times and still learned of some areas we had never visited. There is strip mall in walking distance with a full super market and fantastic breakfast place called "Slappy Cakes" where you can make your own pancakes at your table. Great for families. One piece of advice, if you plan to walk over to the supermarket, bring you own shopping bag with a handle. The market's bags don't have handles which make carrying your purchases the several blocks back to the hotel a bit of a challenge.

Marion W (Seattle, Washington) 10/20/2019

we had stayed here before quite a few years ago and liked it because of free and shaded parking, terrific and private lanai's, outstanding unobstructed views of Molokai and Lanai. You couldn't be closer to the edge of the water if you tried. This time we had brought a friend and rented a 2 bedroom, 2 bath unit on the top floor with an immense lanai. The interior wasn't 5 stars, however, it had everything we needed and we enjoyed excellent service. The hairdryer went kaput, we needed a kettle, etc. and they came right up to get us what we asked for. Can't say that I liked the carpet in the living room and bedroom but it was a spacious unit that included a washer/dryer and even a bidet in the bathroom. The kitchen was relatively well equipped although the toaster needed to be replaced, especially since it had only 2 slots and was very slow. Whenever they renovate they should raise the bathroom sink counters and consider having a large sink with 2 faucets. The crashing of the waves drowns out most people noises which is pretty awesome. While we were there for 10 days it was very hot and not possible to enjoy the lanai except early in the morning and during sunset. There is no light on the lanai. The foyer has really no air conditioning and it gets hot. You get a variety of coupons and a code to get you through a gate that allows you to enter the tremendous board walk that you can enjoy all the way to the Sheraton and beyond. There a mostly mangroves between the walk way and beach with the occasional opening to the beach. Take your pick where you prefer to be. This walk allows you access to all the hotel restaurants along Kaanapali Beach, etc. - Dukes happened to be the closest one to our condo. A little walk takes you across the street to a small shopping mall where you can buy your groceries, etc. Don't bother shopping around for lower prices. All charge about the same and the prices are high - probably much higher than what you're used to. The 2nd bedroom faced east and did not have a water view and was notoriously too hot even with the A/C and fan running. We discovered that the windows could not be opened because the crank handles were removed (how can that be legal?) to allow room for the sliding shutters. Beyond that we were surprised that towels (very good quality) and the bedding were being exchanged daily. Even most hotels don't do that and as an environmentalist I would have preferred to have a choice. The pool area is kind of small but since I don't go into the water anyway it didn't matter to me .. or us. However, all in all we are in agreement that we would stay here again.

MeowingKitty (Victoria, Canada) 10/19/2019

Customer service was top notch, and better than we've had in some 5 diamond properties. Girl on bell desk was at the car instantly when we arrived to help. Mary on the desk was the consummate host, and as mentioned - some 5 diamond places could take a lesson from their team. Had a 30th floor with 2 bedrooms. Lots of room for the family. Fantastic to have the kitchen with 3 toddlers. Air conditioners work well, but temperatures fluctuated.

Guide819006 (Vancouver, Canada) 10/14/2019

We love staying here for so many reasons: the super friendly and welcoming team, a great location - while it's busy at ground level there's a great escape upstairs to a wonderful and ever-changing view; excellent amenities.

vsnip (Aloha, Oregon) 10/14/2019

Great location for more than 2 adults. Convenient location with great views. Full kitchen a great asset. Kick back and relax watching surfers and keep track of Atlantis submarine's coming and going. Just like home only much less clutter and noise.

pipdouglas (New Zealand) 10/12/2019

Highly recommend, will return again, great service & location. Awesome staff. We were a family of six and heard good things prior to checking & we weren’t disappointed at all. We will tell out travel agent how great our accommodation was.

MaureenH_11 (Sechelt, Canada) 10/11/2019

We were met by the valet (free valet parking) and he helped us with our luggage and helped get the mobility scooter out of the rental car. We were shown to our beautiful room and the luggage arrived shortly after. What an amazing room with an incredible view! We had won the two nights' stay here but sure wish we could afford to stay for a month! The lanai is huge - we ate two breakfasts out there. The room is beautiful and the bed was comfortable. The kitchen has everything you need. The ice maker didn't work properly but they were helpful in trying to fix it.

akikoe606 (San Jose, California) 11/05/2019

This hotel is great for groups and families to stay. Close to Safeway and have parking. Also have mini mart on 5th floor. Great view for Diamond head. Hotel is bit tired but have kitchen and laundry. 家族や女子会等の滞在に最適。ふた部屋ある部屋に4人で泊まりましたがキッチンもあるから朝ごはんは部屋で快適に食べれました。スタッフは日本語は話せませんが日本語で説明書もあるし、炊飯器があるのは助かりました。ランドリーもあります。近くにSafewayと言うス-パ-もあります(タクシーかUberでも10分位です。)バス停も近いしワイキキリピーターさんにオススメです。ABC storeも2分位の所にあるのでかなり便利です。

debkeveret 11/05/2019

We stayed several days and the hotel was clean and the staff were super friendly. Very helpful with anything we needed. Thank you so much. I hope I am able to come back some day. Aloha! Debbie Everett

GregD841 (Melbourne, Australia) 11/04/2019

I chose this hotel because it has a hospitality room which meant I could check out at noon, store my bags and come back after a day at the beach to shower before taking a late night flight. I arrived on an early flight from New Zealand and I was able to get a room at noon rather than have to wait til 3pm. This was greatly appreciated. The room was in pretty good condition with a full kitchen. The hotel is old but the staff work hard to maintain it. It’s not far from the beach and perfect if you like a few drinks at nearby Hula’s!

442robc (Canberra, Australia) 10/27/2019

Not sure how old the hotel is but needs a renovation. Looking a bit old but is an ok place. It’s clean and not too far from Waikiki beach and a number of cafe and restaurants. Pool is a bit of a let down as not much sun and gets quite windy. Has a mini mart on premed is which is good for those things you forgot. Overall not too bad.

mm0ns (Indianapolis, Indiana) 10/16/2019

I have to say the place is clean. We stayed here for the preference of having a kitchen. But My adult daughter had to sleep in the sofa bed and it was very uncomfortable. They charge extra for parking. It is operated more as an apartment complex than a hotel, so if you are looking for any level of service this is not the place to stay.

James L 11/03/2019

The Ewa Hotel reminds me of a cross between some places I've lived. I've lived in cinder-block military barracks, and I've lived in an old building in San Francisco. Like the SF apartment, it's close to natural beauty. One of the reasons I chose the Ewa between the lower-cost hotels is that instead of window air-conditioning units; noise right over the bed, the Ewa has quieter units, and they work well. The other reason is proximity to Waikiki Wall / Queen's Beach. The cleaning staff is excellent and pro-active about removing wet towels to keep humidity down. One disappointment - the roof deck is not handicap accessible - the elevator stops the floor below. During our stay, the other guests were friendly and the staff was excellent. Advice from another review - get a balcony unit! Even though the balcony is small, we were very glad to have it.

sfmattyb (Los Angeles, California) 10/24/2019

This is another of the old-and-tired Waikiki hotels in desperate need of renovation and TLC. The price was right but you basically get what you pay for. Good location, on the quiet side of Waikiki and close to the beach, but definitely no frills and no amenities. The room and property overall are tired. The front desk staff all seemed less than excited to be there.

Misheel C 08/30/2019

I booked this hotel last minute, 5 days prior to stay via Hotels.com, then tried to cancel 4 days prior because of an emergency. They were "happy to cancel" but no refunds were allowed. On hotels.com, I could cancel but Ewa hotel would charge a penalty that was the same amount as my stay. I think that's a great business model, to then make the room available to "other guests who may need a place" so they can sell the room again. But I am not ever going to stay here for the unsympathetic and inflexible approach they have to making money.

Wandererz808 (Honolulu, Hawaii) 07/25/2019

I checked in here as me and a friend were going out for a night of drinks and did the responsible thing and got a room to avoid a DUI. So we checked in and out the door in 5 minutes. This morning when we woke up I found BLOOD ON THE WALL and a chair has a dent on it!! Like someone had a party before I checked in. I better not be charged for this as I reported this things. I was told housekeeping will be up.. No housekeeping ever came. I felt disgusted looking at blood on the wall and no one coming I showered in case there are more blood in the area. With having the feeling that this isn’t important to them I checked out and reported to the gentleman in the front. His excuse was “maybe they were waiting for you to check out” so to tell me you rather wait for someone to have contact with blood that can contain viruses that can survive 1 week outside of the body. Didn’t have the feeling they cared enough with my complaint as I wasn’t yelling and remain calm and respectful. Side note. Hotel runs out of parking quickly so be aware and get parking early. Room was nice and good. Except the main complaint above. Hotel is a bit hidden but value was great. Great place for the price but customer service isn’t their strong ability.

Mitchhawaii (Kealakekua, Hawaii) 07/25/2019

This is one of the better budget hotels. It is also an older property but the amenities, especially for Kamaaina's makes It a great deal. The staff is extremely helpful and friendly, and you bet I'll be staying here again, versus Pagoda or Ambassador Hotel. I stayed her for 6 nights for work, so needed parking. The day I checked in, parking was sold out, so they recommended the zoo which is close by. My room had a comfortable bed, and room was clean. Shower was clean, and water hot. AC cool, no problems at all. My only complaint is one elevator, but it is an older hotel. Kamaaina use their website for specials because it is an Aston Hotel property. The person I interacted with the most is Justin at the front desk, who was very friendly and helpful. I read all of the reviews on another review site, and it's like people pay cheap and expect high class. In this hotels case, you get way more then you pay for.

mydogconan (Phoenix, Arizona) 11/07/2019

We loved everything about this resort. The rooms, the location, beach, pool, etc. It is difficult to find hotels with 2 King or Queen sized beds and a sleeper sofa. We chose renting a private condo at MKV because it had 2 Queens and a sleeper, plus a kitchen and washer/dryer. It was incredibly large and comfortable. The MVK resort is just north of Black rock on Kaanapali beach. We steered clear of the condo sales & activities desk and “free drinks” and were never bothered with any sales pitches.

Jaysen L (Princeton, New Jersey) 11/06/2019

We stayed for 15 days at the end of August with my wife and son. As aways the room was perfect and the grounds were always very neatly kept. The pool was very nice as well. We rented a cabana for the time we were there, which I highly recommend. The location was great, with the Luau next door and along the nice beach path that goes all the way to the Whalers Village.

Menchie8 (Los Angeles, California) 11/03/2019

We stayed here for a week. The first room we got the first night was super old and smells moldy so we requested to move to another room. They didn’t have another 1 bedroom with ocean view but they said there’s one opening up the next day but it’s an ocean front. We checked it and the view was amazing so we paid $600 more but I have to say... if you want to see the sunset everyday get the ocean front room, it’s worth it. The staff were super nice and helpful. The concierge was very helpful booking our tours and suggested good ones too. They had a kids pool and the beach was really nice. They have a team that goes to other hotels and the mall. We will definitely stay here again.

Proteeus3 (Des Moines) 10/20/2019

For the first 3 days, we had no A/C because the batteries were low in the sliding door transmitters. This fooled the A/C into thinking that the sliding doors were open when they were closed. The maintenance man brought us a fan that he said was from the front desk. The older maintenance man replaced the batteries in the sliding door that did not have a cover on it. He left thinking that he had fixed it. We still had no A/C so I again called down to the desk to ask for maintenance. They never showed up when they had all day to fix it. The third night I called down for maintenance when we got in for the evening. They sent up a kid that started changing the same batteries in the sliding door transmitter that the other guy changed 2 nights before. He started arguing with me about how to fix it. He then changed the batteries in the transmitter on the hallway door. Even though the thermostat said Sliding Door Open when it wasn't. I asked why are you arguing with me just put new batteries in the other sliding door transmitter on the door that could be opened. He finally put a new set in it and it fixed the problem. The front desk then called up for the upright fan saying it was the front desks. When I went down there they had another fan running and was just lying to get the fan back. I was sitting on the bed when a mouse ran from the kitchen to behind the dresser. I called down to the front desk but he said they had no maintenance at night. The kid came up and dropped off an electric mouse trap. I ended up opening the outside door and taking the paddle off the wall. When I walked into the kitchen and he charged me up the paddle I gave him a Lacrosse shot across the kitchen and out the open door into the hall. The mousetrap was left with us but it caught no mice. The next night another mouse came running across the bedroom floor. I again opened the door to the hall and grabbed the paddle off the wall. I went after Mickey and he came running up the paddle as I power-moused him out in left-field out in the hallway. The maid leaves the door open in the daytime while she cleans and the mice just run in the rooms to their heart's content. We should have canceled our reservations when we came there and the first thing I saw was a rat running across the sidewalk by the rat trap when my wife walked down to see the beach. We had just come over from a comped 5-day shop at the Hyatt Regency. We then went onto the Ritz-Carton for a comped 2-day stay. When we went to check out they tried to charge us a price higher then what we were quoted when I made the reservation. When we checked in we were quoted an even lower price than the other one. The check-in girl wrote the quote on an adding machine print out. The manager working that day would not honor that price because it did not have the name of the girl working. I said well just look up who was working that day and check with her. She said she couldn't do that. She ended up going with the higher price that I had an email for. Even though I was quoted another price by their reservation desk when I shortened the stay to go over to the Ritz-Carlton. All of my phone calls are recorded so I had proof of them saying the price. She ended up charging me more than I was quoted after I shortened the stay by 2 days. We have been back to Maui twice and we no longer stay here instead we stay at a VRBO over in Kehei that is cheaper and so much newer. We walk out the sliding door to the pool 10' away. It comes with a washer and dryer in the room and no rodents.

kittensmeowmix 10/20/2019

Great beach front location. The room was very clean and large. The staff at The Castaway Restaurant were lovely as were those assisting us to check in and out. About at 10-15minute uber to Lahaina but lots of other restaurants within about a 20 minute walk.

sharonsU5899US 10/30/2019

This was an interesting find, for sure. Once we were checked in, we went to the unit and went upstairs to check out the bedrooms. The master bedroom bed looked like someone had been sitting on it, one of the pillows was not in place with the others, and my first thought was that someone else had been sleeping in the unit. It made me very uncomfortable. We immediately flagged down a maintenance person who said that the entire unit was indeed ours and that no one else was renting it with us. The unit has a great kitchen but some of the floors looked like they were not cleaned properly. Also, the entire place was extremely sparsely appointed. No lamps in the living room, rug under coffee table looked unclean, no windows in this unit, except for a window in the bedrooms, felt like a cave. It served our purpose but I would not rent here again.

Lorraine B (Little Rock, Arkansas) 09/11/2019

When we arrived, we were pleasantly surprised by the spaciousness of the townhouse. We each had our own room and bathroom. The kitchen was spacious and comfortable. We really enjoyed our stay!! We’ll definitely be back to visit in the future!!

44tripashkar88 (Dearborn Heights, Michigan) 09/04/2019

The space is great, the location is great but the service is bad below my expectation. We have to was our own towels, every day we have to ask for coffee and shampoo, we have to throw the garbage , no towels at the swimming pool They don't clean the condo, they don't even come inside. We were not happy, we knew it is a condo but i was expecting some type of service , yet they charge us $90 cleaning fees

193MandyR (Prague, Czech Republic) 07/28/2019

We just arrived home after 10 fabulous nights in this 3 bed town house, we all loved it. We stayed here two years ago and liked it so much we returned and it didn’t disappoint. Check in was super quick and easy, on arrival at the house the carpets were still a little damp as the whole upstairs carpets had just been cleaned so the house smelt clean and fresh and they dried in no time so not a problem. The only downside was the fully equipped kitchen was actually barely equipped, there was a kettle, toaster, microwave, coffee machine, super large oven / grill but no utensils, not even a baking sheet or spatula/ wooden spoon. So couldn’t cook a home made meal, had to use a carving knife to take a pizza out of the oven! On the plus side it’s great having a large washing machine and drier. It’s a lovely little gated community, there is not much outside space just a tiny paved area at the back but no garden furniture, it was too hot on our visit so we were happy indoors with the aircon. Great pub/ restaurant 5 mins walk away Millers also a Chillis, Publix 10 mins walk and a pharmacy. The traffic was a major problem during our stay, Disney is 20 mins drive but took 90 mins!!! The I4 is super congested at this junction for no obvious reason. We took lots of different routes to try to avoid. Overall loved it and would stay here again.

Jennifer B 07/21/2019

We stayed for a dance competition/convention and the unit was exactly as described and pictures were accurate. I must say some of the reviews concerned me a little but we arrived and were pleasantly surprised at how nice it was. We stayed in unit 8125, which was very close to the pool, clean, and had everything we could have needed for our stay! Arrival and access was easy, communication was perfect! Thank you for the beautiful property to help ease the stress as we created family memories!

Anthony B (Carvoeiro, Portugal) 11/03/2019

Like a number of others have posted we Checked out and came home 27th August then on 3rd October we had a charge for $1073 which is over £800 - I called the resort directly, they fobbed me off (Lena - disgusting attitude) put me through to the corporate office which she knew full well was closed, so I called her back and she hung up on me claiming "I didn't make the charge". Avoid these guys they're crooks - if you've ever stayed here cancel your credit cards immediately if they've not already scammed you.

sommer4_2020 10/22/2019

My family & I would like to thank Tuscana resorts for an amazing Staycation trip. I personally would like to thank staff member Ms. Stephanie for her professionalism and outstanding customer service skills. She took care of our Reservations and got us the best rate in town! Special thanks to Ms. Abby. She made the check in process very fast and smooth. Also, Ms. Nicole made sure we had the items we needed in our room w/o a long wait time. This vacation was truly home away from home. I would absolutely recommend this resort everything about it was perfect! Thanks again Tuscana!! Harris

USJAX 10/12/2019

If I could give this resort a zero I absolutely would. I've vacationed to the Tuscana 2 times before but I guess 3rd time is the charm. Sheets and couches were stained, fridge and freezer were broken, overhead lights were out, no on call maintenance at night, toilets barely flushed, and to put the cherry on top - our key card reader on our door was taped on with electrical tape and we were locked out at midnight after visiting the parks and the "security" guard gave attitude while he had to break into our unit. His response to us asking what the protocol is if he is unable to get in and was no answer. I'm a bit shocked at our experience and the lack of professionalism.

debyluann (Wolverhampton, United Kingdom) 10/02/2019

Well to cut a long story short, we thought the place was 'okay' the pool was nice and it is relatively quiet and there is only a bar service the weekend... Quite close to Disney but that is about the best... Unfortunately after arriving home in the U.K from a 14 night stay in September, we have since found out this complex has tried to take £811 off my husband's registered card, (you have to give them a credit card when you arrive where they put an amount on and refund back to you after you leave which was about £200). We have had the fraud squad on the phone and have had all payments reversed and they are putting in a fraud complaint about this hotel. The best of it is we are not even at the hotel and the holiday alone did not even cost that much - absolutely shocking - be aware that this hotel keeps your card details and even with you not being there, takes money off your account (or tries too) - thankfully capital one fraud squad are on the ball. Please note the condo was left as it was when we arrived no breakages at all.

bacup10 10/02/2019

We were 2 days into our weeks holiday,when we heard of the Thomas Cook collapse.I rang the c.a.a.4 times to get answers ,when Tuscana presented us with a bill for the weeks stay .Armed with our Atol Certificate,we had a chat with the manager,who advised us it was his companies policy to send us the bill . I said we were in the middle of this argument as the c.a.a.was telling us not to pay .We gave the manager a copy of our Atol Certificate,and after a phone call everything was ok .I can understand the previous persons post,they left earlier than us,before things got sorted.It's not every day a firm as big as Thomas Cook goes bust .We can only speak for ourselves when we say Tuscana Resort is a lovely place to stay,the apartment we were in ,first class,the pool and jacuzzi,lovely and warm.The staff especially Rich, and manager Duane are a credit to the company.