Preparedteacher 09/21/2019

Ok, so even though it was hot and some cleaning needed to take place in the units (dirt on the picture frames, dirty ac unit filters, dirty door jams) and there were only portable AC units (if you rrquested ahead of visit) that didnt really work well I can totally forgive it all!! First off we were only in room in the evenings so the AC in master room is where we stayed once in the room. Here is where my stars improved THIS IS THE MOST AMAZING THING- They went way ABOVE AND BEYOND... my 5 year old left her precious and well loved stuffed lamb named Baa... she had to fly without him back to Califronia and she did well THANKFULLY but was still all teared up with having to leave him, we called immediately when we dropped off rental car and noticed him missing. The staff went immediatly to look for him and found him. I exspected to hopefully get him in the mail, and told them I didn't care what the cost was and to charge my card (they didn't charge me a thing) but what we got was AMAZING. The staff did a whole colored copy of his adventures with pictures, they even send little gifts along with Baa home..My child is beyond exstatic and so happy, she is playing with her Baa and new friends. THANKYOU STAFF AT ASTON POIPU KAI!!!

Bonnie D (Banning, United States) 08/06/2019

We traveled to Kauai for only five days to celebrate a friends birthday. Poipu Kai was almost next door to where they stayed. I called ahead of time when I realized it was 3 stories and no elevator as hubby is disabled. They assured me a ground floor unit. We were upgraded to a beautiful 2 bedroom house. Very Clean, staff was wonderful...would love to stay there again.

SipeSipeTeam (Glendale, California) 07/04/2019

The pools were small but there were several scattered around the property. Very close to beach and a few good restaurants. Beaches were very crowded however, but a quick hike down past the Grand Hyatt and you were on a seclude beach all to your self.

TracyDunson (Colorado Springs, Colorado) 06/29/2019

This was the third Aston property that we stayed at in our island hoping adventure. When rented two rooms. Property isn’t maintained like most of the resorts in Hawaii. They do not have typical air conditioning units in the room. They have portable units that they want turned off when you are not in the room. One room had a great kitchen and flooring. The other not so much. The carpet was old and crunchy and stained. The rooms really smelled bad..

CandiM37 05/09/2019

We loved our time at Poipu Kai. Our one-bedroom condo unit was immaculate and equipped with everything we needed and then some! A well-equipped kitchen, large bedroom with plenty of closet room and dressers, a roomy bathroom and a well furnished living room/dining room. And then there was beach towels, beach chairs, snorkel masks, beach reading and even a guidebook that helped us explore. The office staff was friendly and the grounds were always being "buffed up". The pool overlooks the beach (for those of you that don't love sand!) and never had more than 5 people there. Great location to walk to the beach, 2 great casual restaurants or over to the Grand Hyatt. I can't recommend this spot enough and we are already planning our next trip.

patoot69 (Sidney, Canada) 08/06/2019

We recently stayed at the Aqua Bamboo for 4 nights in suite 807. We loved the fact that there was a kitchen (eat in if you like) a beautiful pool and the location can't be beat. It is about 1 1/2 blocks from the beach, near Honolulu Zoo, the bus route and lots of great restaurants. The hotel also offers beach towels and chairs. I would definitely recommend this hotel.

Extraordinary827904 07/20/2019

We stayed for 8 days. The rooms were neat. Our first room was good size but opened up to the broncs neighbours. Moved up to high floor on opposite side of building which was smaller room but heaps better view and less racket. Rooms are quite when doors closed but the air conditioner was old and very noisy. Noisy with street traffic if doors open. Location was okay.

premkala16 (Medford, Oregon) 07/13/2019

We booked this hotel through an Air BnB because the pictures of the pool were so inviting and the location to Waikiki Beach. Unfortunately the pool was closed for refurbishing when we went but we did sneak a peek and it is a beautiful setting. The rooms and the hotel interior is very dated, like many of the hotels in Waikiki. The rooms, elevator and lobby are small. Many of the rooms look out onto the busy street or an alley with a brick wall. Ask for a pool view. Location is fantastic for quick and easy access to the bus ( right outside the door) or the beach ( a very easy 5 minute walk). You are about a block and 1/2 from the international market which is pricey but a nice place to walk around. There is a car rental agency within a 3 minute walk of the hotel but no parking on site. We realized that parking for rental cars is almost more than the daily rental. Often 20 to 30 dollars for over night. close Restaurants are mostly local Hawaiian plate or asian food. Burger King and McDonalds are a few minutes walk away for those who want a quick cheap meal. This hotel is for the budget minded who want a nice pool retreat when not at the beach.

C3495ZTmarias 07/09/2019

Priced well, great location. The parking filled up and we had to park next door. Not super inconvenient but a bit of a drag with luggage. Stayed for 4 nights and only had room cleaned once. They didnt give us fresh towels or replenish toiletries. Just made the bed and took out trash. No breakfast, the pool was under construction while I was there, not enough washers and dryers, also the washers and dryers are old and coin operated ones and I'm not sure how "clean" they really made my clothes. All in all it's a great spot for the price in the center of Waikiki/Honolulu. I was comfortable in my room and enjoyed my stay. Staff was very friendly and helpful. Keeping in mind this is by no means a 5 star hotel I would still recommend it as a place to stay if you want to be close to Waikiki beach. A few suggestions I have are updating the air conditioning to central air or something, the overall smell of the building was musty and they try off setting it with ALOT of what smells like off brand fabreez but that's just in the lobby area and elevators not I the actual rooms.

anul644 (Kangasala, Finland) 07/02/2019

Place is nice, but the staff never smiled. Few times I got smile from younger boy. The man who took care of the yard was very nice and polite. Even if you did not need any cleaning in your room, they make sure that you pay anyway the cleaning.

Josie999999 (Vallejo, California) 09/21/2019

Excellent. Love the garden entertainment at night, music & hula dancers and some free fresh leis and I am one of the lucky ladies that got one. Room is very excellent. What we had is a condo room and has all we need including kitchen electrical stuffs for preparing our food & coffee. Love the Veranda where I can meditate over looking the blue waters of Hawaii. Love ❤️

ProblemPage (Fordingbridge, United Kingdom) 09/13/2019

We stayed at apt #2023. The block has maybe 1000+ units (huge!) and as fifty years old this year, I am assuming not every apartment is the same level of refurbishment nor appoitment. The reference to building amenities will be common. Recommended for long or short stay. Very comfortable, excellent base. Nicely appointed apartment in huge apartment block. Pretty well everything you need is at this apartment which has been refurbished since the block itself is 50 years old. Despite this there is no signs of its antiquity! Plenty of coffee and cleaning materials etc. Beers in fridge. Decent wi-fi. Aircon works well. Lots of elevators. Shops within complex open late. Self check in works very well but you must follow email instruction as the resort itself will cannot help if you are not prepared (if arranged via the owner rather than resort). Attractive pool(s) ith towels provided. Friendly pool staff. Easy to get to the apartment from airport - we used ride hailing app. Very little not to like. The apartment, unlike some in the block, looks out to the street not to the ocean but I don't think it was stated otherwise in the blurb via agency we used

Natalie S 09/06/2019

What can I say about the Ilakai... we loved it! the staff was wonderful, we enjoyed Cinnamon's for breakfast every morning. The room was lovely, the bed... it was not comfortable, but honestly most hotel beds are not for me (bad back). We would definitely come back. The beaches are within walking distance. We especially loved the Ala Moana beach/park it was not crowded. The buses and shuttles are super close by.

Vanessa H 09/06/2019

Thoroughly enjoyed our time at the Ilikai in Apt 1923. A beautiful condo with a city view and all of the things we needed. Good standard accomodation if you’re just needing a place to lay your head at night.

Heidifunk (Danville, California) 09/03/2019

Beware of staying at this property. I experienced bed bugs here. I captured a live bed bug in a solo cup and took it to the front desk. There was no manager on site so they brought down the housekeeping manager to speak with me. She confirmed it was a bed bug but did nothing about it. She questioned why I was bringing it to her attention on my check out date. I explained that was the first time I saw one. She basically accused me of “planting” the bed bug. As if I have the resources or desire to do something like that. I was treated with total disrespect. I had to catch my flight home so I didn’t have time to inspect my luggage or belongings before packing. It was a total inconvenience for me upon returning home to have to leave my luggage and content in my backyard until I had time to thoroughly inspect every item for bed bugs. Bringing these critters home could be disaster. They can live up to a year without feeding and it takes 122 degrees to kill them. I will NEVER stay at this hotel again. The property is 50 years old, dirty, and in need of a total face lift. The only positive was the valet staff were all very friendly, fast and efficient with my car every day.

Inspire595531 09/18/2019

The friendliness of the staff was top notch, front desk was very welcoming, housekeeping was super lenient and nice. The rooms were definitely a 2 star hotel. Very basic, stained walls, stained carpet, wall paper coming off. When we walked through the halls, I would see cockroaches scurrying up the walls. Bathroom was an standing shower that was poorly maintained. But I figured, who needs a nice hotel when it’s super cheap, as long as there’s a bed and AC we’ll be okay. Wrong. They’re AC unit is old and poorly maintained. Even on High, it did not cool down the room. The vent was dusty and rusted. Like my title says, you’re definitely getting what you’re paying for. Cheap price, cheap hotel. Other than the cleanliness, staff was on point and always willing to help us out or answer our questions.

PeachieDV 09/17/2019

1) Their "Going Green" incentive should be either $5 off the total bill and not just $5 discount at the Lava Restaurant. I am a very green traveler and it just irked me that because I am vegan, I was not able to really experience the green incentive the hotel was trying to provide. There was not even one Vegan option in the resto. 2) My problem the whole time was the aircon. Hawaii was very hot for me during my trip there, and when the electrician came in, he apologized because he said it's not a localized thing, the whole centralized thing is faulty. He said that they have been getting a lot of complaints and it turns out there is no improvement nor even cleaning made on the AC system, still!. I think I believe him! I took pictures of the vents of my room's AC and it was super filthy. It's a risk esp. to those with respiratory problems and I have bronchial asthma. The electrician was courteous enough and he offered me an electric fan. He said he will advise the front desk but alas, no one called me. I did not make an effort anymore because first, it was centralized; so no matter what room I switch into it's futile. Also, I already settled in and having a bad case of jetlag/cabin fever I did not want to go to the motions already. The 3 days, 2 nights I was there I felt like being broiled slowly into my death. 3) The exhaust in the bathroom, I do not know if it's working, but like the water sprinkler in the room, it's rotting. There was a lime green scale thing growing out of the fixtures. I took a picture of them too for my reviews. I feel they just renovated the lobby and pool but with the other essentials in the rooms, they have forgotten about it. Perhaps it was just a facade. On some good points I commended on their survey 3 awesome staff members. Also laud their 7 layer filtration system fountain since I get to refill my tumbler all the time. Plus, it is mindful of travelers' water needs. This is an eco-conscious move for them.

Esmeralda M (San Diego, California, USA) 09/11/2019

Great location a few blocks from beach & central to Waikiki. Reasonable price for quality of room. Could use upgrades in bathroom and flooring in room. Pool was small but refreshing. Enjoyed cocktails and meals next door at Lava Tube.

Companion21681552250 09/10/2019

Great affordable property. Rooms are compact but good enough for 2 people comfortably. Loved the kitchenette. Parking just too small for even a mid size car, steep awkward driveway that wasn’t to safe to come out of.

csuda39 09/09/2019

We had coffee the first day but we drank it and she never left us another bag of coffee the next day and all she did was fold the blankets and she never emptied our trash cans and she never left us any shampoo and soap so we had to go and buy some.

marinexbiologist (Port Charlotte, Florida) 08/31/2019

The Aqua Aloha Surf Waikiki Hotel is perfectly located near the Royal Hawaiian Center and Waikiki Beach. I recommend asking for a high-up room that overlooks the canal because it is a gorgeous view. The hotel has a pool and underground parking available for guests. The rooms are in good condition and we greatly enjoyed our patio with chairs to sit in. I would definitely stay here if I were in Waikiki again.

KyleeSunshineCoast (Sunshine Coast, Australia) 07/30/2019

The Hotel was good and close to everything awesome little coffee shop in the lobby which we loved! But the staff in the hotel (There was one nice lady) were so grumpy especially the older man in the restaurant he was terrible, it was so unbelievably we nearly laughed, it’s ashame the staff bring down this place

Ben N 07/29/2019

Sometimes something is so bad that it makes it comically good, thats almost the case here and then you realise that you did actually pay money to stay here so its not that funny. On the positives - it is relatively cheap for the area, it is located close to the beach and the room did have a bed in it. Thats about when the good parts of the experience end - I cant speak for all the check in staff (so there might be some good ones), the one we had was just particularly surly (always a top trait for someone that works in hospitality), there is the $25 a day resort /amentie fee which is of course a joke as you have no option to pay it (just include it in the room price ffs) but this is a standard gouging across Hawaii so I wont blame this hotel specifically for that, however where it does get amazing is when you do look at the amenities - the gym aka "Exercise Area" which is a single broken wieder multi gym sitting outside the lobby, Im not sure if you could legally describe it as something safe to exercise on, Ive added a photo as I found it particularly amusing - note the fact that if you did roll the dice and actualy use that machine it is located almost in the lobby and next to the vending machines adding to the special ambiance they have created. The rooms have a bed, TV and bathroom in them, we were concerned the bathroom door was going to fall to pieces in our hands every time we touched it but it did manage to survive our stay (win!), the use of PS3s as inroom DVD players is an interesting one I guess you could look at that as a positive. The air conditioner definitely worked you had a choice of either OFF or MEAT LOCKER COLD, we chose to dance between the two settings throughout the evening to keep things interesting. A few reviews have mentioned the breakfast and they are reasonably spot on, the angry greeting by the woman cooking pancakes is a bit of a low light but then the pancakes themselves are somewhat of a highlight of the whole hotel experience so its a real roller coaster of emotions throughout breakfast. It is served in an Asian buffet restaurant complete with large fishtank and ornate oval tables which does make for an interesting touch. If you are looking for a cheap hotel close to the beach and can overlook getting any sort of pleasure out of the hotel you are staying at on holiday then this is a fabulous choice, if not perhaps spend a few more dollars and keep hunting around

Chale14197 (Menifee) 05/07/2019

We stayed here through VRBO and the Ali'i beach rentals. The property is a bit dated, but pretty nice overall. The staff, however, is what I'd call apathetic and unfriendly. They are often also unavailable. They have a hotel where they have regular guests, Airbnb, and VRBO all staying under one roof. They freely admit they treat their guests differently than the VRBO or Airbnb. Understand you only need staff for onsite issues like parking and use of facilities. Seems easy right? These guys sold our parking space while we were still parked in it! They couldn't tell my wife where the swap meet is? You live here, right? They refused us pool towels causing a trip all the way back to the 16th floor? Like we wouldn't bring them back. Worse than all of that, they are flat out rude. Their apathy is obvious and they are unapologetic about it saying we are here staying with their competitors? Just wow. If they had treated us equal they may have gotten good reviews. Heck, I may have considered them as an option next time I come here, but after this experience I never would. Ali'I beach rentals are thoughtful and listen to their guests. I'd use them again just never to stay here!

LTibbs3 (Auburn, Washington) 05/06/2019

We stayed at the Aqua Aloha Surf Waikiki on our recent vacation in Honolulu. It wasn’t a pleasant experience. During our first night our air conditioner put out a horrible moldy smell all night. We complained and were moved to another room. All the rooms are very cramped and old looking. The breakfast buffet provided isn’t very good. The person running the buffet each morning is grouchy with guests and rude. My wife complained to the hotel of the way she was treated by this person. She was told that it was t run “officially” by the hotel, but was contracted. No excuse! I wouldn’t recommend this hotel.

Meg M (Auckland, New Zealand) 09/05/2019

We only had one night here, a friday night, and wish we had stayed longer. We arrived early after an overnight flight, and they were so accommodating. Allowed us an early check in (9am), upgraded us to a penthouse suite, and breakfast was included. The penthouse suite was huge. Worked perfectly for a family of 4 with a fully equipped kitchen. The pool is small, but warm and easy to access. The breakfast included was great, cereal, bagels, coffee, all the basics. Perfect for feeding hungry kids first thing in the morning. Location is great, short walk to the beach, about 15 minutes to the zoo. The local bus stops really close to the hotel.

Lucky23Herschel 08/29/2019

We super loved our time at this Waikiki Hotel! 🏖Every amenity that we wanted, was met - Complimentary Breakfast, Location, Pool, next door Steakhouse & delightful Pub just a few doors down ... and the STAFF 🍍Rachel specifically at the Front Desk was top notch! A delight to talk with, and so helpful and courteous! Highly recommended place - would love to travel there again! 🏄🏻‍♀️

Samir L (Sydney, Australia) 08/13/2019

I stayed at this cozy hotel in the heart of Waikiki from 6 August to 13 August 2019 with my wife and two daughters. Upon our arrival we were greeted by Olivia who ensured our holiday began in good spirit. Being in great location everything is at footsteps. The free shuttle to and from Ala Mouna through out the day is an extra bonus. They have a nice little pool, concierge, breakfast area by the pool where the continental breakfast is served everyday. All the staff members including house keeping, reception specially Olivia and Rachel were really amazing. Wouldn't mind staying here again if I happen to visit Hawaii again in the future.

Lloyd G 08/08/2019

I stayed at the Aqua Oasis for 42 days while I looked for a house. Not only are the military friendly...they are friendly in general. For anyone moving to the island on TLA take advantage of this gem. The location is great, continental breakfast is free every am and parking is free. If you get a room with burners you still receive full per diem. I want to give a S/O to Maria, Olivia, Mike, Mark, Stephen, Josh, Yuta, Rachael and anyone else that I missed. You guys helped make my stay in Waikiki a memorable one. Room 801

hayleyep (Sydney, Australia) 08/05/2019

While there seem to be some other negative reviews on this place, I have to say having stayed there for a week, this place was excellent for a stay in Waikiki. Not only is it loacted in the perfect place for city transport, shopping, restaurants plus walking distance to the beach, the service here was outstanding! Maria (?), Rachel and front door man Mike were genuinely lovely, and helped us with any issues we had. They had free breakfast, a concierge service with Diana (who was fantastic) and the rooms were spacious and comfortable. The only one suggestion I would have is to provide a kettle instead of a drip coffee machine and tea for those Australians who like tea as an alternative to drip coffee. I would recommend and would stay here again on a trip to Waikiki. Thanks!

Clive B (Auckland, New Zealand) 09/13/2019

My wife and I recently stayed for 8 x nights at the Aqua Pacific Monarch. We are both retirees and so the location for us was perfect. 2 x minutes walk from Waikiki beach. Close walking distance to shops and restaurants. Good feature is the free use of beach towels and also beach chairs. Lovely roof top pool with great panoramic views. Great cleaning room service and friendly helpful desk staff. Only slight criticism is that the decor is a little "tired", but that does not detract to the overall good experience of staying here. Would recommend to potential travelers.

beachbunnypei (Charlottetown, Canada) 09/11/2019

I checked alot of reviews and was particular about where we were going to stay, Pacific Monarch had great review and it didnt disapoint. We were on 31st floor with great views of ocean and city. layout was great, bed in one end and dining in middle with living one on other end and a galley kitchen. I was wanting a balcony to sit on but our patio doors opened to a small skinny balcony with was even better as the doors opened about 10 feet bringing the outside in! Staff were great! Beach 4 minute walk, and the hotel has beach chairs, towels and mats, perfect! Location was the best (I am in the hotel busienss so I checked out other properties and can honestly say this was best for value - clean, location, excellent staff, I would stay again!

geeswayne (Mount Maunganui, New Zealand) 09/10/2019

We were on 22nd floor with great views all over Waikiki from our two balconys. Separate bedroom was nice and comfortable with lots of storage for clothes in drawers and a safe. There was a fully equipped kitchen with oven and microwave and a dining table and comfy couch as well as good outdoor furniture on the balcony. This was great for drying our wet swimming gear and towels. Not too far to walk to the beach and loved the little restaurants close by which were inexpensive.

Docelibra (Shanghai, China) 09/01/2019

The location is excellent - 4 minutes walk to Waikiki beach and surronded by numerous ABCS Stores, overall, not noisy but close enough to everything. Fabulous room view, we like the balcony a lot as we enjoy the wind from the ocean, but there is always a BBQ smoky smell coming from some restaurant nearby. Also the hotel provides beach towels which is quite good. It's a pity, however, that the hotel doesn't keep luggages overnight. So for those customers who will re-check in after travelling to other Hawaiian islands, they have to take all the luggages with them...

Chris66emma (Raymond Terrace, Australia) 08/28/2019

Love this place and staff so much (especially Danny) that we have returned 9 times in 9 years. Great location. All the staff are sensational from front desk staff, maintenance and cleaning staff. Treat you like family. Wouldn’t stay anywhere else. Just a few blocks from Waikiki beach and central to everything. Rooms are good and the kitchen facilities save you heaps on eating out all the time. Really recommend!

J7597FPangelap (Brisbane, Australia) 09/11/2019

Nice hotel. It is in a good location. Walk to beach. Opposite the Hilton so can walk over the road to all their shops. They have a free shuttle bus to the shops and town. The rooms are ok nothing flash but has everything you need. Fridge is cold. Staff were good and helpful. Would stay here again.

MichaelShainsky (12345) 08/25/2019

This hotel has a great value for Waikiki and for being right accross the street from Hilton Hawaiian Village and its wonderful beach. Erik Scruton, reservations supervisor was really outstanding in making my stay comfortable and inexpensive! Thank you, Erik, VERY MUCH!!!

NYCBnB 08/22/2019

I booked a room here with my husband and our 8.5 month old daughter, for a romantic getaway. My husband got drunk and couldn't find our room. The woman at reservations, Melony [-], who even took the information for our room, instead offered him a place to sleep on her couch. Really, Melony could’ve given my now ex-husband a key to our room or told him where his room was; but, I guess this hotel does not have a professional standard for not fraternizing with guests, particularly those whose spouses and children are upstairs. I guess if you're looking for free service in Honolulu, this hotel’s staff provides.

Global727586 08/21/2019

It’s my second visit at the hotel. I find it to be pleasant near shopping,restaurants and a short beach walk. Rooms clean The parking is kinda of cramp The pool is small,for us anyway 4-5 people and that’s it full But honestly for For a family with a budget it’s ok Can’t go wrong

Sharmila P (Wellington) 08/12/2019

Loved our stay in Hawaii. It was so central to big malls, beach, shops, eateries, cultural centre, activities. Hospitality comes to mind; like one big family. Fresh fruit available at reception, with water and hot drinks. We took a few trips in our short stay. The Chiefs Luau was spectacular. Buffet with island specialty in its true island style outdoors in the evening. This was held at Wet n Wild location. We were bused to this location; great way to see the rest of Oahu with commentaries all the way. On arrival, we received cocktail and got to try out making headbands from coconut frond, fresh coconut tasting and other activities.We were greeted with Hawaiian leis which we were able to take away as souvenirs. The performances followed the buffet. So amasing with all the different islands doing their traditional performances and relating their ancestral stories. The world champion fire dancers lining up the waterfall was truly spectacular. So memorable. We also took a sunset cruise. Another great evening with amasing buffet, cocktails and the amasing performances; truly hawaiian hula! Wow; unforgettable time in Hawaii......

mayrar16 (Miami, Florida) 09/21/2019

My family and I had the best staying in Waikiki at Aqua Skyline not only for the best location, but also for the welcoming and outstanding service of Mike in the lobby. Mike was always supportive with all the recommendations, welcoming with every request and gave us the best tips to visit Oahu. He speaks Spanish also, so we felt like home in Hawaii. Love him and all the team. The best thing of this hotel was the great location, steps to the beach and Duke’s Lane , international market place and of course Diamond Head. We walked from the hotel to there and was a beautiful experience. We are counting the dates to come back to the hotel and say Aloha to Mike and the friendly there. MAHALO!

AbelardoAlvarez (Miami, Florida) 09/15/2019

Perfect location, affordable price, confortable rooms, nice amenities.. As this were not enough, Mike, one of the staff member, helped us a lot recommending us all the must-go places, tours, beaches and restaurants, not only in Oahu, but also in some other islands!!! Thanks Mike, thanks for making our vacation the most complete first visit to Hawaii... We’ll definitely see you soon!! MAHALO 🤙🏾

chongies808 09/13/2019

My family and I are locals living on the west side. Because of the absolutely ridiculous prices in Waikiki, we usually only stay there when absolutely necessary. Memorial weekend was not one of those times, but our family was in absolute need of some “alone” time and needed a stress free place to recharge. That is what we found at the Aqua Skyline. From the friendly smile at check-in to the 4 walls & 2 beds, our 2 nights of peace and quiet is exactly what we needed to recharge. Thank you Aqua!!

Bonez179 (Waianae, Hawaii) 09/03/2019

Friendly staff, rooms were a little small but very clean. My room had no kitchen sink, which I found strange. I had to do the dishes in the bathroom sink. The stove worked ok, refrigerator didn’t keep my drinks as cold as it should, but hey that’s what they make ice for.

Djterry40 08/30/2019

Such a cool vibe when you walk into the open air lobby! The staff was very accommodating and provided beach towels when we needed - everyday. :) Shout out to Michael who was especially helpful in recommending local favorites including restaurants, beaches and other activities. Our room was clean, nothing fancy but just for sleeping and showering anyway. Even though we didn’t pay for a “beach view”, we could still see the ocean from our balcony. That combined with the city and mountain views were breathtaking! Awesome location with just a quick walk to tons of local & chain shopping, restaurants and of course - the BEACH! I was impressed with level of security which required scanning your room card for access to elevators/rooms as well as a security guard manning that area 24/7. There’s also a little shop on the 6th floor in case you forget something like your razor or sunscreen, which I did :) Great experience overall and highly recommend!

Oretravelers 09/19/2019

Great location close to all the best beaches in the Kaanapali area! Short walk to grocery’s, beach rental equipment, and places to eat right across the street. Well kept beautiful grounds, Koi ponds, pool area complete with Weber gas grills for barbecue, putting greens, tennis and pickle ball too. Awesome sunsets from the property with plenty of room to get your photos or we could view them from our patio balcony. Stayed in room B203 and had wonderful views of the ocean and the sunsets every evening. Have seen reviews that the resort is “dated” but we found the room to be updated with a well equipped kitchen, comfy bed, nice furnishings, and enough household supplies to last the week we stayed..even enough towels and wash cloths. Room also had a washer and dryer. Have also read reviews that there was a bug problem. You are in the tropics people, take the trash out and don’t leave food laying around and you won’t have bugs. Have stayed at other places in this area on Maui and will look forward to staying here on our next visit. Thank you for a great stay Aston at Papakea!

mirriya1 (Glendale, Arizona) 09/19/2019

I just got home after spending a week here I miss it already. We booked a trip through Costco. I really like the idea of staying in an entire apartment. They were kitchen and laundry facilities and we used them. I washed my clothes several times and it was really nice not coming home with the suitcase full of laundry. The room was clean and there was plenty of furniture to sit around on. They had plenty of towels! The view from the balcony was really nice and are used it every day! Very conveniently located close to beach is restaurants and shopping. The concierge Misha was awesome. She really helped us have an activity packed vacation. She gives an orientation every morning and has a raffle and we won a road to Hana tour which was really nice. If you come here and don’t really have plans definitely go and see her and she will help you figure out the most fun things to do. I am a fast budget and the reasons I did not give us a five star review were: The ac unit vented onto the balcony which caused hotspot s. The fan in the bathroom was really noisy. I like a really hot shower and they had the water heater turn down low so the water did not get hot enough for me. Otherwise it was a great value for what we paid and I would definitely go back if I could!

Barbar S (Red Bank, NJ) 09/18/2019

In response to other reviews for this property - yes they are individually owned. I booked unit 301E on Int. Intl. as a get away since my time share showed no availability. My unit was update very nicely. AC in living room but not in bedroom (fine for me) Seems like all units do have a view of the ocean where you can experience an amazing sunset almost every night. Loved the lanai to sit out & see the ocean & watch the amazing sunsets! Snorkel from the immediate area not available due to sea wall BUT adjacent beaches were awesome to snorkel & I got to see some amazing sea turtles. The Expedia Expert who does an activity talk on Sunday mornings with free coffee & juice & muffins -was amazing her name was MEESHA. Booked a great sunset cruise with her. Ask her about the nearby boardwalk for a great walk!

Lorraine M (Falkirk, United Kingdom) 09/14/2019

We stayed here for a week in June this year and thoroughly enjoyed our stay. Our balcony looked onto the beach and was close enough that we could hear the waves crashing in the evenings. Barbecues available around the pool.The condo was clean, spacious and modern. Staff were friendly and helpful.Plenty car parking spaces.Would highly recommend. The complex is suitable for ages.

2travelersasof2001 (Santee, California) 09/11/2019

I believe this was my 4th stay at the same resort. Every time I’ve gone to Maui I’ve always stayed here. Our condo has always been nice and comfy and we really enjoy the ocean front room and being able to hear the waves anytime we are in the condo. I’ve always before stayed in the A building. This time got the F building. When we first walked in I was a bit disappointed at this unit not being updated. It was right out of late 80’s or early 90’s. All other units I’ve stayed in have been renovated. I quickly decided though that I didn’t really care because this unit had the best A/C I had ever had there and it was extremely hot and humid outside. It stayed blessedly cool inside. Now to the bad. Our last full day there we had been snorkeling in the morning and wanted to go back to our room for a nap before heading out again. We immediately noticed this loud racket coming from one of the neighboring units. We just assumed something was getting fixed and it would stop soon. IT CONTINUED!! The noise was unbelievable. My husband finally went out to see if we could tell what unit it was but didn’t see anything. He finally had to go to the front desk because we were dying. They said it was the unit above us and we should be glad that it hadn’t started the day before like it was suppose to. I called and complained to company that owns the property but then had to get out of there. My head was already killing me. Wish I could post a video here so you could here the noise. It was deafening. After we had already left someone calls and says they are willing to switch our room for the night. It was a hassle but really didn’t want to listen to that again. We made the switch but the damage was already done. I ended up with a migraine that night and spent all night and all our last morning laying down hoping I wouldn’t throw up. My frustration is that they never even mentioned a renovation would be going on. NO guest should ever have to stay next to that. We paid a lot of money to stay in a “peaceful oceanfront” unit. If no other rooms were available at check in we should have been told they would be switching us as soon as one opened because of renovations. We were having such a good trip but it ended on a sour note. I will be thinking long and hard before booking there again. 😢

dwkoch (Long Beach, California) 09/21/2019

This hotel, located in the core central office area, has all of the amenities you might expect from a Walmart adjacent facility - no gym, grim pool and no room service. On the positive side, the rooms are good size with a little kitchenette and it is close to the State Capital.

andrew_branham (Boise, Idaho) 08/15/2019

This place has a lot of potential. It’s in a decent location and the building has common areas that show its former class. But the hotel needs a complete remodel. When I saw the bathroom tub - I immediately thought of the Brady Bunch. The place is clean and comfortable. The beds and linens are nice and the views are great. But a small investment in updating this place would make a world of difference. It feels like a 1980s hotel inside and its 2019. Time for a much needed remodel for the price. I won’t return without a remodel.

kdooka (Wailuku, Hawaii) 08/09/2019

After staying here numerous times, i am so happy to say this was my best stay. I requested a room with double beds and happily the request was fulfilled. Upon arrival i was greeted with the reception knowing my name.. that was impressive. The room was beautifully decorated and updated to the nines! I hope i can get that room again! Thank you Aston Executive Center!

MV-Luv (Marion, CT) 07/13/2019

We stayed here due to its proximity to NCL Cruise pier. It is an urban hotel that is really a set of condos. Arriving at 9 pm there were already numerous homeless people on the street in close proximity to front entrance, which is an escalator. Our Uber driver told us not to walk around after dark. The woman at the front desk told us, yes, there were numerous homeless out there, but “if you leave them alone, they won’t bother you.” Not the Aloha welcome we were expecting. So the location, other than being close to pier, is really bad and should be avoided. To make bad matters even worse, the hotel is just a set of condos managed by a management company and is not managed well. I agree with other reviews that their employees don’t care because it’s not their property, a common issue with like properties. They know nothing of the rooms. We upgraded to a water view and I posted a photo of the view. Hardly any water and lots of industrial equipment. The rooms are suites, but there is no curtain on the French doors dividing the bedroom from the living space. So it cannot be used as a suite, as someone cannot sleep while your partner is watching TV or even reading in the living area. The room was sparse with nothing to sit on except a low quality pull out couch that slid when you sat on it. No rugs or carpet, our room looked more like a dressing room in Macy’s than a hotel room. The air travel above hotel is very loud and disturbing, and our room had a steady set of loud thumps that came on a regular basis, also very disturbing. As a added bonus, if you stay on the weekend, the restaurant is closed. Not even a coffee bar in the lobby with muffins. Nothing! Instead they give you a map to venture among the homeless outside to find a nearby Seven Eleven or Starbucks. The TV operation is also incomprehensible to operate with a explanatory card providing numerous sets of codes to just turn it on. It didn’t work the first five times we tried to turn it on. The simple on/off switch on the remote does not work normally. In short, I would avoid this “hotel” as it is not a hotel at all and is not safe at night. Need to take Uber to dock anyway do I would recommend staying at a real hotel in a safe area that has basic amenities that this place lacks.

guy d (Hamilton, NZ) 07/08/2019

We stayed here as it is closer to the airport than most hotels in Honolulu. Unfortunately we found that the rooms are run down. The walls in the rooms are in poor condition and the bathrooms are extremely dated. Our suite was very clean and the carpet had been shampoo'ed recently. A large bed as advertised. There are some good restaurants in the neighborhood (10 minute walk). The pool is very basic.

Cindy P 09/13/2019

There were cockroaches in the room. At first, we saw one, then two, then three, then so many, around the refrigerator, on the wall, on the table, and even over the bed headboard. I was so afraid that we might brought the cockroaches home that I have to keep our suitcases zipped at all times and pack my stuff very carefully. Same problems are mentioned in the other reviews. So believe me, AVOID this hotel! You can find a better one at a similar price.

Michael L 09/01/2019

Stayed here a few nights with the family (including kids 8 and 12). We had a positive experience with our stay. --Free parking, whatever's available. The chances of snagging a covered spot on the first two floors of the structure are quite low, as most of the spaces on those levels are marked "Reserved by Owner'. If you need to park quickly, drive straight up to the topmost level. --Nice amenities in the room/apartment. The in-room washer/dryer come with one load's worth of Tide (laundry soap powder). Additional supplies available from front desk for a $1 per box. --The dishwasher comes with one (or was it two?) loads' worth of dishwasher soap. --Kitchen is fully equipped. Microwave, range/oven, full sized refrigerator, double sink, kitchen island, stone (?) countertops, coffee maker with supplies, toaster (two slots), dish soap, various drawers and cupboards stocked with dishware, flatware, pots/pans/cooking and baking equipment, paper towels, cloth towels, oven mitts/pot holders. TIP: there was no hand soap for the sink, nor aluminum foil, nor napkins, nor salt/pepper shakers. --used towels and bathroom supplies, and kitchen supplies such as coffee for the coffee maker, are replenished daily with housekeeping service. --swimming pool is nice (there are two, actually). The one we used was not huge, but clean and with restroom. There's a hot tub as well. Get your pool towels from front desk. You have to sign in for it, in the binder on the counter near the used towel depository. Tip: there is a number combination key pad to enter. Get the combination from front desk. --beach chairs and umbrellas are available for rent from the Expedia representative's desk in the office adjoining the front desk lobby. --Kam II beach park is in walking distance (close enough to walk in flip-flops), directly across the street, --Came with a hotel-style safe, in the bedroom closet. It worked smoothly. --DVDs and console games available for rent from a computerized vending kiosk in the front desk lobby. (I didn't check the selection). --newspaper dropped off outside the door each morning. --On the other hand, this is not a resort. There was nothing beyond things mentioned above, except I think there's a tennis court. There was no on-premises restaurant or eatery, gift shop/amenities shop, game room / common room, and I didn't notice any kind of room-service for food. --There were some mosquitoes in the room when we arrived. 2 or 3. With some effort, we managed to take care of them, eventually, before anybody got stung. All in all, my stay with the family was comfortable (other than having to hunt down the mosquitoes, I suppose, which was minor). Everything functioned smoothly as needed. I don't recall there being any needs that weren't promptly met. We asked for a couple of extra pillows and they were provided in reasonable time. Front desk staff and house keeping personnel were all nice. I would consider staying there again upon another Maui visit.

Juliette Q 08/22/2019

Decent stay. The location was awesome. Probably the best part of staying here all together. We were able to walk to most places to eat and drive about 5-10 minutes to other places. The beach was right across. I love that they have a covered parking area, we didn’t have to put the top of our Jeep on until we got there late one night and had to park on the top floor of the garage. That only happened once though. Housekeeping was okay. They barely made it to our room, they came at such odd hours. Would show up at 2/3 when normally we would be back at the room to rest. Front desk was very helpful and welcoming. It was a nice place, great location.

PickyNONsmokingMom (Lees Summit Missouri) 08/21/2019

Good: covered parking is an option; Studio condo apartment was clean; Had a mini-fridge with mini freezer, microwave, dishes. Lots of channels on tv. Good views. Short walk to restaurants, beach. It is set back from the road so its quiet at night. Not so good: Water pressure in shower was DISMAL--as was the temperature (we had to run the shower for about 5 minutes to get it to be something other than icewater). The AC unit was on its last legs as it took a good 40 min to get where we wanted the temperature at our first arrival. WE booked this through VRBO and dealt directly with the owner, so no problems checking in. However, when we went to the front desk, the personnel were extremely unhelpful, so I was glad our owner gave us all the check-in information ahead.of time. Overall, it was a good centrally-located place to stay without the expense of Lahaina.

grossi1Vigevano (Vigevano) 08/05/2019

My wife, my teenager and me arrived one Friday night a few minutes past eleven. Sadly reception closes at that hour. Even if two guys were inside, nobody looked at us. Nobody gave us any direction and stayed outside to call our tour operator... In a metter of 10 minutes a security man on charge told us to take the phone outside to talk at a call center. And we did, the lady made us open a safe and found inside an envelope. Inside direction to go to our suite. “Well done” I said, but then he keys didn’t work... So I went back to the phone. Another lady answered, controlled and told me the room was not 203 but 205. Back again to my family hoping this time is the right one: no, the 205 room doesn’t exist. Now I’m upset. I called the call center once again, explained to another girl what happened. She said she would check what happened and call me back. It was 1 am. I called again and again. Nothing happened. I told my family to prepare to sleep in the car. But when our hope was about to vanish, something came true. The security man finally had his boss’ ok to let us enter the room 203. At 2 am!!! The room was comfortable but old fashioned. Bathroom little but the suite was large. Noisy air conditioning directly from the ‘70 (conditioning was on all day long and turned off at night but we used fan to sleep). At this moment you probably asked yourself what was ok... well directly in front of the resort you find Kamaole beach II, one of the best in Kihei. Let’s think about this. Nevertheless Maui was a great holiday. We didn’t let Aston ruin our vacation. Please consider to arrive before 11pm if you choose Aston Maui Banyan.

karen o (Sittingbourne, United Kingdom) 08/22/2019

We are here at the moment in the middle of a 12 night stay. Our daughter us just beginning her study at University of Hawaii so have made this our holiday. Fantastically located in Waikiki, we are on 32nd floor with great views of the ocean and the mountains. The staff have been extremely friendly and helpful. The rooms are clean, functional and the beds comfy. Great pool area on the 6th floor with loads of loungers. It was a long journey from the UK but glad we are staying here as it is so close to everything. Beach is literally 2 minutes away. Definitely recommend.

voyagers51 (Ballarat, Australia) 08/12/2019

We were booked into this accommodation for 10 days by a very reputable travel company only to discover upon our arrival that there wasn’t any condominiums available! We weren’t given any explanation for this other than the front desk person telling us that they had “lost” some inventory. Asking why they didn’t contact me the reply was that they didn’t have our details. Why wouldn’t they have contacted the travel company to inform them of the conundrum? Very unsettling and disappointing to find out that you have to scramble to find accommodation elsewhere even though you have paid for it months in advance! After several phone calls to our travel consultant in Australia to inform her of our situation, we were eventually directed to a property for our stay some 3 hours later. No real concern was shown by the Manager but we were thankful that we had a great consultant back home that came to our aid.

329rebekahr (Sydney, Australia) 08/06/2019

I recently stayed at the Banyan in May 2019, we had a 1 bedroom condo with an ocean view on the 7th floor, the room was clean and comfortable with all the amenities including a washer dryer on each floor. Cant wait to get back in November 2019. Its close to everything Waikiki has to offer.

Michael K (Brisbane, Australia) 08/04/2019

We showed up at 9PM after a long day of travel with a small child, with a reservation that had been in place for months and a deposit paid, and were told there was no room for us! Due to an 'overbooking' our reservation had been switched, without any notice or consultation, to another hotel on the far other side of Waikiki. We had been in touch with the hotel as recently as five days before our arrival, and there had been no mention any problems. The staff people had no information about the alternate hotel or what kind of room we had. With no time to research alternatives, we had to schlep our stuff back outside and wait for another cab. The Banyan said they would pay for the cab (how generous!), but they underpaid the route, leaving us with an ugly situation with the driver on the other end. Now we're spending our vacation in a hotel we had no input in selecting, on the end of Waikiki we didn't want. (We had chosen the Banyan in part for its location near the zoo and its tennis court.) We've stayed at Aston properties literally a dozen or more times. Never again.

Freedom816789 (Idaho Falls, Idaho) 07/26/2019

Our room was old, outdated and uncomfortable! Nothing like the photos show. The only things they have going for them is location, price and the pool deck. We arrived at 2:56 and were told we had to wait until 3 to check in because our room wasn't ready, it took more than 4 minutes for the actual check in but whatever. Upon check out they tried to charge me for a roll away bed and when I said we didn't use one they made me wait for someone to physically check my room like I was lying! No ice machine but there is a bucket, the rental kiosk wouldn't let return my movies so here's hoping they don't charge me for those later because I had to return them at the desk and so far they proved to be pretty incompetent!

Nikkilovesanimals (Somerville, New Jersey) 09/12/2019

What a wonderful place! We had a studio and spent 8 nights here. So much room and the full kitchen was nice so we could make breakfast each morning. The location is ideal and the views from our room were of the ocean and mountain. The grounds were soo pretty. The room was fully stocked with all kitchen supplies, broom and pan, dishwasher ext. Every floor has FREE laundry which was amazing. The gym was big and they had wipes for machines and towels. The pool was being renovated so we could either go to beach (no charge to take a chair or two on the beach) or use the pool at the Kaanapali. This place is geared towards the older adult. The age was about 60ish up. The pool was mostly an older crowd (Im assuming they were Kaanapali and Whaler patrons mixed in). The plus was there was only one or two screaming kids. The minus is that a younger person might find it TOO quiet here. We loved it. We are in our late forties and welcomed the more mature crowd. I could read a book in peace. We loved being so close to the Kaanapali (the most Hawaiian hotel) and enjoyed their free music and hula. And...so close to black rock and Whalers Village to eat and mill around. Pros-ideal location free laundry nice gym quiet. Cant hear a peep from the next room! most comfy bed ever Cons- -if you are in your 20s and 30s you might find it too boring/quiet. -washer machine smelled horrible of mildew (I left a note telling them about Affresh to keep machine running and smelling great) -dishwasher needed Affresh also because it looked dingy inside and didnt run well. At check-out the kind gentleman gave us a discount to apologize for the dish washer not working. Such Aloha! We loved this place and it has become the only place we will stay when we come back to Maui. It had everything I needeed to make my stay amazing. Thank you Whaler!

TravelKid6 (Phoenix, Arizona) 08/30/2019

The Whaler is not the nicest property on this beach, but for the price it is definitely the BEST VALUE. Clean property - clean rooms - much nice remodeling done in last few years. BEST LOCATION IN MAUI - NO QUESTION !! Stay here as this is the best beach with everything you could possibly need within walking distance or a very short drive to Lahaina.

Szazula (Chandler, Arizona) 08/27/2019

My family and I loved this location and rooms. However, the main bedroom had very little space to walk from the side of the bed with the sliding doors to the door. I hit my leg on the corner of the bed. It hurt sooooo bad. It immediately swelled and bruised. I advised the staff of the injury the day after. I only asked that they fix the problem so someone else doesn’t get hurt. I completed an incident report and provided pictures. I didn’t ask for anything. They told me to let them know if I needed anything, to contact them. I had to go to physical therapy because of scar tissue and bruising. I called, texted and emailed and asked if they would pay my co-pay. It was $15.00. Money was not the issue. I thought it was their responsibility. I am so disappointed that they ignored my request. As of today, I am still working on the scar tissue. Like I said, great hotel, great spot. Caring about guests who had no intention of suing, only asked for less than $100.00 in copays and asked that they the pad the corners or fix the issue so someone else isn’t hurt is non existent. So, I remain disappointed.

Buttonwoodwriter (London) 08/26/2019

This is a wonderful location, right on the beach, with many apartments having a view of the location. Our family flat had two bathrooms and a good kitchen. The grounds are lovely and there is a nice swimming pool. All these factors deserve 5 stars. But I should mention a few caveats. First, the showers were temperamental, taking time to warm up. Second, we had to agree to a bunch of rules on arrival. One of these was not to hog the chairs by the pool. But this was completely ignored by other guests, some of whom came down early to grab the shaded slots, and then left the chairs unoccupied for hours. With shade limited, we had to abandon the pool at lunchtime. The final caveat is that everything around this location is insanely expensive. Thank goodness for the ABC supermarket and the food court.

Sonja E (Arkansas) 08/24/2019

NICE!!!! This place is awesome. Right on the beach, walking distance to shopping and eating. Beautiful property, well kept. Staff is amazing. Beach chairs and umbrella for your convenience.Worth every penny.

Baward2 (Orlando, Florida) 09/13/2019

After much research and deliberation of where to stay on our 1st trip to Hawaii. We decided to spend our 25th anniversary at the Aston Islander on the Beach. There is no doubt we made a great pick with this place. In our opinion a great location to get anywhere on the island within a short period of time. Shopping, grocery, restaurants a short walk away. But a car is recommended. From check in to check out. A very friendly & helpful staff. They were even able to accommodate a late checkout request for us when we decided to stick around (preferred not to leave at all) for a half day. We stayed in an oceanfront room, 1st floor. Walked right out from the lanai after having morning coffee to see the unbelievable sunrise. The property is in pristine condition with tropical flora all over. Room was clean and met all of our needs on the trip. Enjoyed the Tiki bar on several occasions by the pool. No doubt that when we return to Kauai this will be the only place we consider for our stay. Thanks to all at the Aston Islander for making this an unforgettable anniversary getaway.

clmurphy20 (Walnut Creek, California) 08/30/2019

My sister and I really enjoyed our stay at Aston Islander on the Beach. It's a modestly decorated hotel very conveniently located a short drive from the airport. We were able to drive anywhere on the island in less than an hour. Our room had a beautiful ocean view with a small balcony where we enjoyed morning Kauai coffee (provided in the room). There is a small, very clean pool and hot tub, and a pool bar with friendly bartenders and local patrons who are all happy to give you tips on seeing the island. The front desk staff always greeted you with a smile and asked about your day's adventures. The room was very comfortable with mini fridge, Keurig coffee maker, and microwave. There was even kitchenware to cook small meals in the microwave or at the pool's gas grills. The hotel is located very conveniently next to a small shopping center within walking distance but still felt very tucked away next to the ocean--not like a strip mall hotel. I plan to stay here again and would highly recommend the Aston!

rcallahan (El Toro, California) 08/25/2019

We normally stay at the Grand Hyatt but we wanted to break up the stay and try something else in between Poipu and Hanalei. We read the reviews and selected an oceanfront room. We called after making the reservation and requested a room on the side away from the Lava Lava beach club so we wouldn’t be bothered with noise. We got a room, as requested, on the third floor. You are extremely close to the water so if you like hearing the surf this is right for you. The beach is right there but I wouldn’t consider it a nice swimming beach. The property is smaller which I liked. We didn’t like the older rooms, reminded us of the 60s. Clean but old. Considering what it cost compared to the hi-end resorts I felt it was worth the price. You are also closer to Hanalei. Next trip we’ll do the Islander again and another high end resort.

sjdamigella (Irvine, California) 08/25/2019

We recently stayed at the Aston Islander on the Beach at the beginning of August, 2019. Check-in was easy, however the one piece of information that we were not informed of was where the over-flow parking was located in the event that the parking lot filled up. Not a huge issue but would have nice to know ahead of time. We stayed in the Kauai building facing the ocean which provided great views. There a no elevators and each building is 3 stories. didn't affect us but could potentially be an issue for guests with mobility issues. The pool and spa were well maintained, towels were provided at the front desk. They also had a grill for guest use right by the pool. Great location near the Coconut Marketplace and the Lava Lava Beach Club (restaurant at the adjacent hotel) and also a quick drive to the north and south shores. Even driving to Waimea was a nice scenic drive. Tip: The traffic on Highway 56 when turning left out of the hotel property sometimes looks like rushhour on a downtown LA freeway. Don't stress, it lasts for less then 1/2 a mile and is caused by a poorly planned merger of roads. Would definitly consider this hotel again for future trips to Kauai.

sandiegolady75 (San Diego, California) 08/17/2019

We stayed in unit #161, which is ground floor and has an ocean view (building is diagonal to the beach. We are a family of four, with two 12 year olds. Next year we probably would have to rent two units, but the pull out couch worked for the kids this year. The room has a king sized bed, a pull out sofa, table with two chairs, patio table with two chairs, mini fridge, microwave, and basic silverware, plates,ironing board, two boogie boards, two beach chairs, two beach towels, coffee maker, two coolers. The ice machine is nearby in the building front and to the left. Bring extra t.p. and paper towels or buy them at foodland. There is no laundry service at the condo but there is one about a mile away next to foodland. The machines are huge so you can do a weeks worth of laundry for four people for like 8 bucks in one machine. Foodland is cheaper than the other stores nearby and if you register with your phone number you get the discounts. We saved 30 dollars just buying a few things. The condo is a perfect location to do the backcountry adventure tubing, rainbow kayak adventures, sleeping giant cafe (fantastic food), lava lounge, and smith family luau. The kayaking actually shared the parking lot. Use my itinerary for a great trip, stay here, then book the tubing, the kayaking, the luau, see ke'e' beach and snorkel there and poi poi beach, and take the island helicopters tour of the napali coast. If you plan to drive to the napali coast and see Ke'e' beach it takes about an hour to get there. Don't forget to make reservations on line 2 weeks in advance of the day you visit if you want parking. Coconut grove shopping center is within easy walking distance and has free shows twice a week in their pavilion area. There is an ABC store, clothing stores, and shave ice right there as well. Groceries were expensive, drive to foodland. The beach is beautiful, it's on the east side of the island so it's not recommended for swimming due to rip currents. It is very close to lydgate beach which has a lava rock protected area to swim and snorkel, I recommend this for kid learning to snorkel. The pool is nice, has a bar and a hot tub. It also has three grills. Hit up costco and grill everynight. Keep the AC on dry setting for a more comfortable stay. THere is one blanket for the bed and one for the pullout as well as sheets and 4 pillows.

A9225LGthomasb (New Castle, Pennsylvania) 09/18/2019

I recently took a scuba class at the Aston Kaanapali shores resort with Jim Brown and had an amazing time. I’m not the strongest swimmer and was a wee bit nervous. Jim was very hands on and patient. We had about an hour class then got in the pool for another hour. Jim went through the class material in the pool, everything we needed to know for our first dive. You can go out in ocean right after class but I chose to dive next because I had something to do that day. I would recommend you do everything in one day so class is fresh in your mind.It was awesome experience and would do it again in a heartbeat. Took me out to a reef offshore. I saw many of the reefs inhabitants including a sea turtle. Best time ever thanks to Jim Brown

Mikhail K (Houston, Texas) 09/16/2019

Not a 5 star for same reason as many others have stated here. Rooms vary depending on the owner, a bit dated, but that doesn't bother me usually. Location is nice, food truck park right behind hotel which is fun for dinner(s). Lots of stores next to it as well. The pools are nice but nothing special. The beach there is essentially washed out, but the views are great. Again the price makes you think you will be getting a little more, but the central location to everything is why I chose this place, so in general no complaints.

MstrViolinist (Seattle, Washington) 09/01/2019

Stayed in an oceanview 2-bedroom. Furnishings were a bit dated but kitchen and bath were recently renovated. I understand these are owner-furnished so they may vary by room. The first night our air conditioning stopped working but someone came by to fix it very quickly. There is one restaurant on property. The food was okay, but service was good. Bar drinks were very watered down. The location is very central with grocery and lots of hotels and restaurants nearby. Two pools and beach on property and the whole area was very tropical, clean and well-kept. We only went to the oceanview pool but I really wish they reserved one of the pools for adults only as there were are a lot of kids in summer in both.

Oded L 08/29/2019

We received a studio with kitchen that was very spacious with all the right utilities. The kitchen is fully equipped. The rooms are clean, however the cleaning crew could run late. The pools area and the beach access is just perfect.

Emily D (Grand Rapids, Michigan) 08/27/2019

We traveled with our 3 adult children in August for a family getaway. The property grounds were very well maintained and beautiful. The “yard” games, tennis court and shuffle board area were nice to have and we did play. Both pools were clean and beautiful especially at night when they were lit up. The ocean was a bit rocky in the water, recommend wearing water shoes. However the water was nice and you could snorkel and see fish. The beach is self was nice soft sand. We also rented boogie boards from the onsite vendor which was reasonable and easy and fun. There is no shade at the ocean side pool which was disappointing, however the main pool had shaded areas. Towels were always available. We had a 2 bed/2 bath suite with a partial view of the ocean and main view of the ocean side pool. The room is self was large and spacious although it could have been a little cleaner (we did see 2 roaches (to be expected when in a tropical climate). The decor and furniture was dated. Staff at the property were friendly and helpful. Check in and out was easy and smooth. It did cost $9 a day to park. The restaurant on site was a bit pricey, but had very good food and service. We had dinner there our first night and the calamari was excellent. We did Oceanside massages which were nice and the staff friendly, but I’d recommend just getting them done in the spa as the Oceanside tent left something to be desired.

Jean B (East Lyme, Connecticut) 09/21/2019

When we drove toward the hotel, and saw the lobby sign, we had no idea we would end up rating this 5 stars. However, the condo was fabulous, got upgraded to 2 bedroom and bath. The view was very special. We were over the pool and the beautiful crashing waves against the rocks was right next to pool. One night I turned off AC, closed the screen, and fell asleep to the waves. The Unit was spotless, bstocked with new, varied, and the best appliances. The staff went above and beyond. In our 4 island vacation, this was the third. What we experienced exceeded other much more costly hotels. Thanks to all.

TrendSetterNM (Rio Rancho, New Mexico) 09/06/2019

Our family of five visited Hawaii for the first time last month, and booked a week-long stay at Aston Kona by the Sea via Costco Travel. So glad that we picked this location! It has everything that you need for a family on vacation - a full kitchen, spacious rooms, and best of all, oceanfront views to die for! We had a couple of housekeeping issues, but the front desk was on top of things and resolved the issues quickly and satisfactorily. Dawn from the front desk deserves special recognition for her hospitality and fantastic local suggestions. We hated to leave, but when we did, all of us agreed that when we visit Kona again, we wouldn't hesitate to stay at Aston Kona by the Sea.

calikat2 08/09/2019

I love to travel and my two important requirements in a place is cleanliness and a comfortable bed. This time we Decided to spend a bit more money since it was the first time at the Big Island. We got condo 210 a two bedroom Two bath oceanfront condo. The king size room had the ocean view and the twin size bedroom had the view to the Open air hallway and mountains.There was a shower next to the king size bedroom and a shower tub combo in the twin size room. The Lanai off of the living room area and the king size bed area were amazing. The kitchen had a large refrigerator, microwave, electric stove/ oven, Electric can-opener, dishwasher, full set of dishes and bowls, paper towels were provided, everything you would think you would need even salt and pepper. The condo had a stackable washer and dryer that worked well located off the kitchen area. Tips: buy your own laundry detergent. We got a small bag of the tide pods. If you want to use the dishwasher get some dishwashing pods as well. There is no restaurant on site you have to drive north for like 5 mins. There is a liquor store two doors north of the condo. Walkable. I would recommend getting a car for the Big Island. It is huge compare to the others and not much of any mass transit. Know were your food shopping stores are the local farmers markets close around 5 ish. Go to the beaches early because they get full quickly and parking is hard. Much of the local restaurants weren’t that good but the Kona brewery was awesome!!! Pro: The view!!!! No resort fee for us (booked with Costco travel). Or any crazy cleaning fee’s. We did pay a daily housekeeping fee but it was under $13 a day. The condo was clean and plenty of room for our two kids. Felt like a home instead of a hotel room. We loved that the bedrooms were divided by the living area. Housekeeping made our beds and gave us fresh towels everyday. Took the trash out. Even gave us 6 beach towels that were clean and thick. Free parking in a covered parking garage under the condo. They had a luggage cart available to use. Security was good you could only use the elevator with your key card. They provided free movie rentals and or video games two a day like a redbox rental. Playstation in the living room area. The staff was always friendly. The grounds were immaculate. Had a wonderful salt water pool right next to the shore. Had some beach toys like boogie board left in the twin size bedroom closet. Looked like it was left by previous guests. Cons: The king size bed was very uncomfortable. It was very hard and seems like it was an old mattress. The bed frame would make A creaking noise every time you would go into or out of the bed. We asked for a mattress pad or something from the front desk and they got us some foam yellow mattress topper. It made it a little bit more comfortable. The king size room only had a partition to separated from the living space. The furniture was a bit outdated like the sofas but they were very comfortable.

janelizpin (Auckland, New Zealand) 08/08/2019

Gorgeous views of the sea and the pool. It is not a big hotel so the pool was never crowded. Rooms very comfortable. Very effective dryer and washing machine for use. Dishwasher. Snorkels supplied in the room (and even golf clubs, if you wanted to play golf) plus coffee and a coffee machine. Large kitchen. A very short drive to town. Room regularly serviced. Really nice apartments. Pool towels and room towels supplied

cmhall123 08/06/2019

We came to the Big Island after a fantastic week on Waikiki. While the views were spectacular, we were expecting a resort, not a condo. The property is older, although the unit itself is quite large. Having a bathroom and a half is also nice. The biggest drawback is that the entire condo is carpeted - shag! There is no ceiling fan in the bedroom and they all face the street, thus air circulation is poor. The carpet was filthy - more a product of being old as opposed to not being clean. The "beach" is sand bordering the real beach. You can not swim in the ocean due to rocks. Again, beautiful to look at and listen to. When we arrived, the women at the "desk" took our name, looked it up, handed us some paperwork and sent us on our way. We were supposed to be upgraded, given gifts etc based on an online package - nothing. When we entered the room there were all manner of rules about how the "residents" were to behave. Again, clearly not a resort. We also encountered a few "pests"... If you are looking for a condo to spend a week in that is quiet with fantastic views and a place to relax in - this is it. This is no frills - you are on your own. The furniture in our unit was not comfortable and the carpeting was a problem with Asthma. The kitchen was nice -- again minimum appliances, and the washer was nice. You can also park your car with no fee. Parking anywhere to go eat in Kona, however, is a royal pain.

microbioman91 (Redlands, California) 09/21/2019

This is the closest resort to the ocean. Closer than the Ritz Carlton, Westin and the Hilton.The views are spectacular, hospitality is great. Karen greeted us upon arrival, it was a smooth check in. Reading the reviews I was concerned that the rooms would not get cleaned daily, But day 3 here and they have not only cleaned, but loaded our dishwasher for us as well. We booked the 1bedroom premium oceanfront and could not be happier that we did. It’s a one bedroom apartment with a 60 inch tv with spectrum and WiFi included. It is a 1 bedroom apartment right on the ocean. I could not be happier with this location for our vacation. I will be back.

Mauithegreat (La Mirada California) 09/12/2019

For the last 12 summers I have made The Mahana my second home because to me it has the best ocean front on the whole island. I visited Maui and The Mahana on 8/2 to 8/14 and I was not disappointed. I hope I once again can go to my second home next summer. God bless The Mahana for bringing me inner peace!!!

KibaChow (Northern California) 09/11/2019

More like a 4.5. You are as oceanfront as you can get. It looks like you are on a cruise from your window. There really isn’t any good beach in front though until you walk further down. But it isn’t far away. Really close to Time Market. Unit can get a bit too bright when the sun shines in during the afternoon but you get excellent sunsets too. I already booked a second stay during whale soup, when the whales migrate.

945nirmalaa 09/10/2019

Lovely and clean apartment with beautiful views of the sea, close to everything ! enjoyed the visit . Everything was provided for the stay. Clean dishes, washing machine. The best part is the ocean so close , you walk down and you are on the beach.

Travelingduck541 (Eugene, Oregon) 09/08/2019

We stayed at the Aston Manama for five nights in July, as part of a Costco Vacation package. We were very pleased with this stay. Our room was on the third floor. The decoration was a bit outdated, but that was easily lost in the incredible view from the balcony. You could literally drop a rock from the balcony into the ocean. Our first night we slept with the sliding glass door open so that we could hear the waves. The room was clean and the front desk staff were very friendly. I liked this hotel because it didn’t feel like one of those mega resorts with a giant pool and restaurant. Why pay for a fancy pool when you are mere feet away from the ocean. One major bonus was the free parking for our rental car. There isn’t much of a beach in front of the hotel, but you can walk a few hundred feet from the hotel to find a nice beach. The hotel was within walking distance of many fine restaurants. We highly recommend checking out the foot carts near the main road.

Matthew M (Eastvale, California) 09/06/2019

We had exchanged our timeshare week through RCI for this resort four months in advance to our vacation in Maui. After reading all the reviews, our expectations were high. Sadly, the reality was so much more different. The check-in process was relatively quick and efficient. Our room didn't have any view except just the parking lot or a driveway in the back lanai. No views of the ocean. The resort is very old and very outdated. No digital room keys that you would expect at these types of vacation resorts. The air conditioner is very loud and we had a hard time sleeping. We found a dead roach in a pan, none of the dishes were washed, and the lanai furniture had a thick amount of dust like it wasn't cleaned for several months. We also had issues with the refrigerator where one panel had completely collapsed. We contacted the main office and they sent a maintenance guy very quickly. However, this guy was very rude and irritable. I don't know if he was having a bad day or not, but he was definitely annoyed about having to fix it. The room layout is very strange with four large doors leading to the backyard lanai and the bedroom ceiling is too low with a fan over the bed. I do not recommend this resort for anyone traveling with children. There are too many steps both leading too and inside the rooms that can be dangerous. There is a narrow opening with steps between the dining area and the living room with a metal bar that we bumped into several times causing several bruises. The location of the resort is not close to the beach and you will have to walk or drive at least 1/2 mile to the nearest beach park. The pool area is nice, but access is through the main office. However, the refreshments stand had to be fumigated one day during our stay. There is no gym on-site for this resort. Only a pool, hot tub, tennis court and shuffle board. We've felt that this resort is nickel-and-diming you for any convenience. They have a daily fee for using the in-room safe and charged us $40 fee for utilities for a one week stay. Not including the daily timeshare tax fee, which is the norm these days, this resort has excessive fees if you check-out late. So make sure you check out by 11:00 am!

gringoron (Vista, CA) 09/03/2019

There may be newer, more elegant resorts. There are no doubt ones with closer ocean views. But, for truly personalized and caring service that stands out, we haven't seen anyone do it better than Dennis Costa, GM, of Aston Maui Hill. When you arrive, Dennis and the staff separately, not on cue, greet you with "welcome home." Amazingly, the actions following those words are what you really feel welcome. Hats off to the GM and the staff for the great job that they do. This is our second trip there.

Preethi B (Fremont, California) 09/03/2019

The location was superb. Very close walk to the beach and also restaurants. The room was very very spacious and clean. The patio had view of the ocean. The kitchenette had all the essentials so it was easy for us to cook bfast for our lil one.

Debbie B 08/27/2019

This is our 5th trip to Maui. We usually splurge on older, smaller condos with a view. When I fly all day and spend this much money for airline tickets, I want to be able to see and smell the ocean. We elected to save money this time and selected Maui Hill based on reviews. We just checked in and we are waaay in the back as far away from the ocean as you can get in this community. We are on the ground floor with views of the parking lot and the trash room. We get to watch the staff run back and forth in their golf carts. Do yourself a favor and spend the extra money and find a condo directly on the water. I know we won’t make this mistake again.

Happiness38263 08/16/2019

Unit had everything needed for a comfortable stay. A fully stocked kitchen with everything needed to cook a homemade meal, the one bedroom unit has two full sized bathrooms, huge living room with plenty of room even when the sofa bed was in use, air conditioning in the living room & bedroom was much appreciated.

BrazilNut59 (Oakdale, California) 08/28/2019

We have been to the Paki several times , as we really like this building even if it is older and the location. Love the ocean right out the back door....and other amenities. What you must know is... **The Manager Promise and staff Eseta, are wonderful, caring people, who’s hands are sometimes tied —because when you book you will find that there are.... Multiple owners and all owners are Not created equal. Room #104 owner should be ashamed of the pathetic king bed they provide. We have several Airbnb’s and would never think of having such an awful old mattress for our guests! This unit is hot beyond belief in August. Decent insulated curtains would be the least they could do? the mini kitchen is updated and cute BUT like an after-thought, closet-like in size. There were NO pictures of this unit -#104 in any of the online sites. Super small living room BUT a gigantic closet in the master. We booked a 1227 sf unit and IF this unit is that size, much of it is wasted in the master closet! The *tiny living room is Crowded with 4 people. 5? 6? Impossible. The ocean view was very nice. Sadly, the above issues overshadowed this. We love the staff and enjoy many of the other rooms/condos. Different units had a breeze or shade so you really can be ok during the hottest times with fans. Advise to book online and click: select individual unit.

betty m 08/20/2019

This hotel has no air conditioning. They charge you a cleaning fee that is not refundable. The room was not clean when I arrived. do not supply you clean towels . You have to pay a fee or wash them yourself. No complimentary breakfast. No coffee . The only plus's was I had ocean view.

Teresa C (Nampa, Idaho) 08/10/2019

No airconditioning but as humid and hot as it was during this stay it was totally fine in the evening when we were back in the room and opened the doors. It was very convienent to lots of places to eat and visit. Absolutely oceanfront ! The room was clean and well stocked with dishes and supplies for cooking in. Very easy free resort parking and Promise and Leonard were great hosts. Definately would book again as price was great for ocean front ! Saw turtles right off the balcony.

Janice L (Sacramento) 08/10/2019

We stayed in rm.#306.The view was wonderful but needed updating. The area rug was frayed badly as were the curtains. Couldn't change the fan speed in the 2nd bedroom. Won't go back to this place again. No AC which was miserable in August. The tubs in both bathroom drains were rusted. No Paki Maui ever again. This visit was our third and last.

Rebecca S 07/20/2019

Except for the location, this hotel was terrible and I would not stay there again. I thought my room was already paid for but when I checked in I was informed I had to pay a $150 cleaning fee. This was not disclosed to me when I booked the room. When we complained about the sketchy ethical practices the person at the desk made no attempt to look into the matter. When we got to the room we discovered there was no air conditioning! Because of the temperature of the room, falling asleep was not possible until well after midnight. Plus there were tiny little bugs in the kitchen...not sure what they were. Do yourself a favor...if you want to stay in a place with an amazing view, find a different hotel

lexijbella (Chino, California) 06/30/2019

I booked this trip through Costco, so I expected a nice resort. What I got instead was a completely outdated run down resort. The first night I turned on the lights on the restroom only to find cockroaches crawling around. I wasn't able to use the bathtub because the paint was peeling off. I found other people's trash inside the kitchen cabinet. There was old fake floral arrangements that were placed throughout the room, that were very dusty and dirty. The patio outside was dirty and dusty, with bird poop all over the patio furniture. On top of what you pay to stay there, the day you check in they charge you $150 cleaning fee along with 10% gratuity added on each day, and yet no one came to clean the entire time we were there. I ended up leaving early and booking a room at the Hilton across the street. Payed more than expected on this trip, never again will I stay at this resort, big mistake on my part for not doing my research and trusting Costco.

glendq (Kelowna, Canada) 06/04/2019

we enjoyed a very nice week here and liked the beaches nearby. the room was large enough for 6 of us in this condo. there was plenty to do nearby. the surrounding grouds were beautiful. the pool was clean and not too busy. really enjoyed it.

yes2travel (Atlanta, Georgia) 11/26/2018

I must begin by giving high marks to the Aston desk staff. Jenny Tolentino knows her business and how to make customers happy. I spoke with her before and during my stay and she went over the top to make things wonderful. If you stay here through an Aston booking don't hesitate to ask for her assistance if needed. You will not be disappointed. Our unit was a 2BR Garden View. The unit size was terrific and the balcony out of this world wonderful. The unit itself is privately owned and was very dated. There were patch marks on the walls, worn out cabinets and a general "1970's" type furnishings, sinks etc. The kitchen appliances and furnishings definitely need replacing and from something more upscale than Wal-Mart. Regardless of the shabby room disappointment we had a lovely time and will definitely return to the resort in the future. (Albeit requesting a different room.) The pool and grounds are fantastic. The tennis courts very well maintained. It is lushly landscaped and very quiet. Access to Waikoloa restaurants is easy and the nearby hiking trails wonderful. Wish I was there right now!!

Janie4359 (Round Rock, Texas) 09/26/2018

This is a lovely, gated community and the Aston management property employees were extremely friendly and helpful. Hailey was very nice and helpful with our check-in process. There's even a free movie rental box in their office to take some movies to your unit. We got lucky and were placed in a Villa (#18). Villas are grouped 4 together; 2 upstairs units and 2 main level. We scored an upstairs villa that had nice furnishings. Since these are privately owned properties, each unit will be different. The villas have a carport for one car for each villa. 2 separate carports for the building of 4 villas. If you can be lucky enough to get placed in a villa, you will have an ocean view overlooking the golf course. The lanai was very large with a table for 6, a couch and even had access from the Master bedroom as well as the 2nd bedroom. Each night we were treated to a beautiful sunset. This was a 2 bedroom, 2 1/2 bath condo. The extra 1/2 bath came in real handy with 4 of us getting ready. Both bathrooms were large with the master having a large, 2 headed shower and the other bathroom having a garden tub and lovely shower. Both bathrooms were double vanities. There's a safe in the master closet. You are close the the Kings Shops and Queens Marketplace as well as the Blue Hawaiian Helicopters. The only minor issue was some pesky sugar ants which the management company were quick to come and spray. Central air so it was very comfortable. We will definitely return here on our next visit.

Redoak1977 (Jamestown, Pennsylvania) 09/16/2018

We spent a week at the Shores. It was clean, roomy, and comfortable. A wonderful condo with beautiful grounds. The staff was very helpfull and friendly. If you are going to be on the Big Island, I highly recommend staying at the Shores.

happyruke 09/19/2019

The hotel was clean and the room was spacious and comfortable. The pool and jacuzzi were also pleasant. The bus and trolley platform was close and convenient. I want to use it again when traveling with my family.

bkl58 (Cumming, Georgia) 09/10/2019

I had been scouting hotels on Oahu for several months before we booked. Places like the Hilton which I’m a loyalty member we’re just massive. Found the Tower with lots of great reviews and decided on it. The place is not inexpensive paying over $800 a night for a 2 bedroom on the 33rd floor. But was traveling with family and there are not many options for two bedrooms on or near the waterfront. Technically the Tower is not on the water but you are just steps to the beach across the road that is in front of the hotel. The staff was incredibly friendly from the front desk to the maintenance staff. Spent one week there and it was truly a great place to stay. Lots restaurants and shops within walking distance. The area is quite busy kind of like the Vegas strip without casinos. We had a full kitchen nicely equipped and actually had a good set of chefs knives. Our unit had a great soaking tub that was enjoyed each night after walks. Only disappointment was the number of homeless in the area that would cause some havoc from time to time. Last day there a couple of homeless got into a fight and one had to go to the hospital all occurred right in front of hundreds of tourists. Overall a great experience and would recommend if you can afford it.

masahikomurakami 09/07/2019

I was able to spend it comfortably.Thank you for upgrading and for arranging your rental car. The location was good and very satisfying.Just one point,Housekeeping is coming too early. I'll definitely come back next year.

llhaynes 09/03/2019

Great place to stay! Very clean and the staff was extremely courteous and helpful! Great location, excellent service and very good ammenities. I would definitely stay here again! Oh, we had an oceanview room, but it was beyond my expections! The view was awesome!

Elizabeth L (South Wales, United Kingdom) 09/03/2019

Stayed a full week with my mom, grandmother, and aunt the beginning of August 2019. WOW!!!! We had a lovely, spacious 2 bedroom suite with fully equipped kitchen, 2 full bathrooms, laundry facilities, living room/dining room, and a a beautiful patio/lanai area looking out onto the beach. The location cannot be beat! We were directly across the street from Waikiki beach; and we were within easy distance to many shops and restaurants. All of the staff members here were phenomenal! Any request or question we had was handled professionally and efficiently. The customer service was amazing! Everyone on site was so kind and helpful. The valet service was always very quick and friendly. And they offer nightly turn down service! I would highly recommend this hotel...waking up to the sound of the waves and beautiful sunrise each morning was refreshing for my soul!

Mary718718 (Blandon, Pennsylvania) 09/18/2019

The one bedroom unit on the 36th that we had was a little rundown, but clean enough. Faced the windward side of the island making for some gorgeous sunrises. Comfortable bed. Spent a lot of time on the lanai. Figuring out parking is a bit challenging and some of the staff couldn’t be less helpful. Two VERY long blocks from the beach.

jdcampbell30 09/16/2019

If I could give a minus for this hotel I would! From the moment we arrived it was terrible! We called in the morning to ask about checking in a little early as we had a tour at 4pm - we arrived at 2.30pm, finally at 3.30pm we were given a key to use the pool showers - key didn’t work! When we did get to our floor we realised we had been booked into a floor with extensive water damage to the point that the drying equipment was still there, there were no skirting boards, we had mould in our room, the bathroom floor was gurgling with water, the sheets had holes & marks on them & it was generally dirty! Staff were not helpful but after quite a discussion we were “upgraded” to a high less wet slightly less dirty room! The smoke alarms had no batteries in them & the elevators made terrible banging noises! The smell of the place was mould scent! I would never stay here again!

Teachingmom1 09/11/2019

The place is fine. Old and holes in most of the furniture. But, watch out for the staff! They barely tolerate you there. From not being allowed to stop on a floor because a staff member won't let you to hearing the parking attendant scream at people who don't speak English. Also, the power went out twice and they finally changed our room.

Yvonne393 (Geraldine, New Zealand) 09/03/2019

Fire alarms went off and they had no idea what the problem was. Nobody checked even tho they said they thought they could smell smoke but couldn't find anything. We were on the top floor which was 37th. When I went down the stairs it was a joke. If it had been a real emergency it would of been disasterous. Cords etc running down the stairs and across to the rooms. They did not seem to have any plans in place for any emergency and were more concerned with checking people in and out. Would definitely not stay here again

echo1064 (Sydney, Australia) 08/30/2019

3 of us are staying at the Aston Waikiki sunset and even though its 2 short blocks from the beach the hotel itself is tired and could do with a refurb. For the cost of AUD $2,000 for 4 nights for 3 people in a holiday destination I suppose that's the going rate for a 2 bedroom room. The rooms are clean but dated. The furniture could do with replacing but the view is pretty nice. The travel agent recommended it so I can't complain too much.

MargaretK576 (Bassano, Canada) 08/11/2019

My daughter and stayed at the Colony Villas in August. This is not a hotel but indivudual condos. There is no restaurants or bars on the property but it is a great place to stay. We had a large, well appointed 2 story, 2 bedroom, 2 bath condo. The master bedroom is upstairs and well appointed with a walkin closet. The bed was comfortable. The downstairs had a well appointed kitchen with a dining and sitting area. The second bedroom had 2 single beds and a cot in it. We were situated very close to the family pool. It is peaceful. The resort is gated. The grounds are wonderful. The only challenge is that you have to drive if you want to eat out. My experience being in a large group on this resort, is to go to Costco and get your food and drinks. By the time you get done with the day, you are ready to slow down for the evening. This place does have BBQ in the pool area and you need a key to get into the pool/BBQ area and a key to get out. All in all, I would recommend this resort to couplees with children or to anyone looking for peace and quiet.

joysclind (Wrightwood, California) 08/07/2019

My family stayed here for a week booked through AAA. Nice place but had some issues Pros - great location convenient access via rental car to area. Staff pleasant upon check in and phone calls were answered promptly. We had booked a one bedroom with sofa bed and since the condo didn’t have a sofa bed were given a second bedroom with two twins that worked great for my kids. My kids loved the pool. And hot tub. A lot ! 🏊‍♀️ Very close to our unit. Coffee and tea was provided daily with phone call requests as advertised. Cons - ANTS 🐜 in the upstairs bathroom. Called staff the next morning nothing was done that I am aware of as there were still ants the next night. Since our family was staying the following night at volcanos national park overnight I asked for the bugs to be treated. So came back on day 4 to an upstairs that smells of insecticide but not more ants. Cont open a window to ventilate due to heat outside and no upstairs fans. Turns out on day 6 the ants reappeared in the downstairs bathroom. 😵 Downstairs bathroom toilet occasionally runs - probably some slow leak internal (?) we saw nothing leaking external. Annoying but can deal with it. Upstairs bed hard as a rock. No mattress topper. Worst bed ever. Kids beds were fine. This condo only has AC that you cannot set below 74 and one fan in the main area so the bedrooms get very stuffy at night. I hope for future travelers they install ceiling fans or something in the bedrooms since you really can’t open the windows due to humidity and heat outside. No view to speak of just looking at other condos. No golf course view. We were in 1901 Parking sucks. Most spots are reserved and there was not a designated spot for our unit so we had to frequently park further away. No shuttle and most things are over a mile away or more so have to drive or taxi. Additional notes not good or bad just FYI - pool and bath towels and bedding were provided as was the daily coffee and newspaper on request. Plenty of dishes and and full kitchen. But no spices, condiments, etc. no day passes to the Hilton or other pools as other reviews had mentioned. No beach toys as other reviewers encountered. Not sure if we would return here. Kinda on the fence for us on that one

filalex17 (Boulogne-Billancourt, France) 07/15/2019

We really liked staying in this place for so many reasons : - great location: close to the beach, shopping centre, food court... & don’t miss the sunset at the lava lava beach club ! - nice, quiet (when we were there) and clean pools - spacious villa - excellent customer service : we had an issue with the AC in our first villa. I called the office, 20 minutes later an engineer was here. Unfortunately he wasn’t able to fix it, 15 minutes later the office called me back offering to relocate us in a bigger villa and they offer us a discount However small things made I don’t go with 5 stars: - cleaning : I am not the only complaining when I read the comments. The cleaning is really imperfect and must be improved : dirty towels, dirty floors (hairs, dust...). - equipment : understanding we are in a villa we can’t except to have everything but small thing like sponge, kitchen towel, salt & peppers... would be appreciated. - don’t forget it’s not a villa dedicated to be rent, this is someone’s house so you can have some pictures of them in the bedside table... quite strange sometimes... Hopefully they will improve these points, if they do this place would be a real nice place to stay !

Chautauquan (charlotte) 06/20/2019

This was a great area to visit. Our condo had a pool pass to the Hilton complete with a lagoon for snorkeling. The condo was well equipped and spacious. We frequent Hilton Head and it reminded us of a newer pacific version of HHI.

relouie (Tehachapi, California) 05/08/2019

We just got back from a week in Waikoloa and wished the unit was better. We booked our trip through Costco, hoping it would be a well maintained unit. We stayed in a 3 bedroom, Unit 605, and figured renting the larger one would mean it was a nicer one as well. I even called the office at Aston a couple times before we got there, to make sure we would have a cleaner unit, with one of my grand kids beginning to crawl. We checked in later in the day and within an hour of my granddaughter crawling on the living room carpet, her knees and feet were black from the dirty carpet. Based on many other reviews, we thought that beach gear, chairs and other items would be available for our use, but there was nothing in the unit like that. We went to sweep the tile floors and there was no broom. We decided to use the vacuum that was in a closet but the tank had been removed, so we couldn't use that either. There are also no dish towels or sponges, so make sure you bring your own.The garage, several kitchen cabinets and some of the closets were locked so we had to access to those. It appears the owners and property management company take very little care of this unit and Costco will be made aware of this. I hate writing bad reviews but I also want to protect others in the future. As far as the complex goes, it is very clean and the pools are well maintained. We did have to pay a cleaning fee, which is pretty ironic.

Misheel C 08/30/2019

I booked this hotel last minute, 5 days prior to stay via Hotels.com, then tried to cancel 4 days prior because of an emergency. They were "happy to cancel" but no refunds were allowed. On hotels.com, I could cancel but Ewa hotel would charge a penalty that was the same amount as my stay. I think that's a great business model, to then make the room available to "other guests who may need a place" so they can sell the room again. But I am not ever going to stay here for the unsympathetic and inflexible approach they have to making money.

Wandererz808 (Honolulu, Hawaii) 07/25/2019

I checked in here as me and a friend were going out for a night of drinks and did the responsible thing and got a room to avoid a DUI. So we checked in and out the door in 5 minutes. This morning when we woke up I found BLOOD ON THE WALL and a chair has a dent on it!! Like someone had a party before I checked in. I better not be charged for this as I reported this things. I was told housekeeping will be up.. No housekeeping ever came. I felt disgusted looking at blood on the wall and no one coming I showered in case there are more blood in the area. With having the feeling that this isn’t important to them I checked out and reported to the gentleman in the front. His excuse was “maybe they were waiting for you to check out” so to tell me you rather wait for someone to have contact with blood that can contain viruses that can survive 1 week outside of the body. Didn’t have the feeling they cared enough with my complaint as I wasn’t yelling and remain calm and respectful. Side note. Hotel runs out of parking quickly so be aware and get parking early. Room was nice and good. Except the main complaint above. Hotel is a bit hidden but value was great. Great place for the price but customer service isn’t their strong ability.

Mitchhawaii (Kealakekua, Hawaii) 07/25/2019

This is one of the better budget hotels. It is also an older property but the amenities, especially for Kamaaina's makes It a great deal. The staff is extremely helpful and friendly, and you bet I'll be staying here again, versus Pagoda or Ambassador Hotel. I stayed her for 6 nights for work, so needed parking. The day I checked in, parking was sold out, so they recommended the zoo which is close by. My room had a comfortable bed, and room was clean. Shower was clean, and water hot. AC cool, no problems at all. My only complaint is one elevator, but it is an older hotel. Kamaaina use their website for specials because it is an Aston Hotel property. The person I interacted with the most is Justin at the front desk, who was very friendly and helpful. I read all of the reviews on another review site, and it's like people pay cheap and expect high class. In this hotels case, you get way more then you pay for.

danatsuchitori (Honolulu, Hawaii) 06/07/2019

This may not be a high-end resort like the Hyatt Regency Waikiki Beach, but their staff, especially hotel manager, Maryknoll, made sure my requests were followed through. Upon my arrival, I had no complications whatsoever like I had at Hyatt Regency Waikiki Beach. My room with a king bed was ready on a high floor at the end off the hall, just as I requested with hotel manager, Maryknoll, day before my arrival. Upon my checkout at 12noon, hotel manager, Maryknoll, sincerely apologized for no late checkouts, because of a group arrival, and extended her arm with her business card and said if you need anything else, please don’t hesitate to call me. Overall, this hotel may not be a high-end resort like Hyatt Regency Waikiki Beach, but their staff and manager just know how accommodate their guests needs without complications.

Nomadgirl1946 (Batehaven, Australia) 05/31/2019

Staying here beginning and end of May to break the trip between Australia and the US and Canada and return to Australia we found the motel handy to the shops and Waikiki Beach and surrounds. First stay found us in a clean and comfortable room with lanai. Staff friendly. However, lift was broken for 1 day which meant carrying our bags up 4 flights of stairs. Return visit we were placed in a very small room adjacent to lift - part of an adjoining suite I assume as there was a locked door in room and we could hear the voices and TV of next room. Felt very uncomfortable with little walking space and one partner had to get out of bed by climbing to the end of bed as it was against the wall. Tap on bathroom basin faulty and we worried we might be held accountable if it completely failed. Not acceptable. We requested another room and the staff obliged. Our biggest problem was the $15.00 per day service fee which includes US Today (overseas visitors have no topical interest in this paper), water in the foyer (why would you bother sitting in a small foyer to drink water), replenish coffee in room daily (this is normally a part of motel service and the coffee sachets only allow for 2 cups a day), shuttle to Ala Moana shops which one would only use once in a short stay of 3 days and local phone calls which most US motels provide as a part of room costing. This fee also allows for Internet access and in room safe which most motels provide free of charge anyway and additional inclusions (whatever that means). One has to pay this fee but in my opinion it is a form of "made up greed" for more money. An old motel but clean and tidy overall.

Kiwiintheus (Levin, New Zealand) 09/15/2019

I stayed for a week and appreciated the location, close to the beach and shopping. The room itself was average, the tile floors didn’t appear to get cleaned each day so were gritty underfoot, the shower was big but the shower hose was positioned so water went all over the floor and there wasn’t anywhere to put your products except balanced on the rails and no where for bar of soap.

kimevans69 (Beallsville, Ohio) 09/13/2019

We stayed 4 days at the Luana. Was going to give this hotel a solid 3 stars out of 5 but while waiting to be picked up by our transfer shuttle I decided I better use the restroom before getting on the shuttle. I was told that I must have a room key to use the restroom......this was 10 minutes after handing mine in. Due to poor customer service I can only give 2 stars. The pool closes at sunset!!! What hotel has these rules?? Had we known about this prior to booking we would have definitely passed. They also advertise that there is a bar, we never seen it open and the restaurant is only open for minimal hours in the morning. Very outdated. Not sure how they can charge a “Resort Fee”.....

Naimah_ham 09/09/2019

I had a great stay at the luana hotel. I had an issue with the first room I was in and Kim and Jessica at the front desk worked hard to solve my problem with an upgrade to allow me to cook during my long stay there. Besides that, all of the staff was amazing, from the valet to the housekeepers to the pool staff. The hotel is always clean, the pool area was great, and the location is perfect. Would definitely recommend this hotel to anyone!

I3841TUkimberlyb (Las Vegas, Nevada) 09/04/2019

The hotel was in a convenient location. It is just a short walk to the beach and local shops. The staff was also very friendly and welcoming. The room was clean and had the usual amenities. My only complaint is the bed and bedding. The bed was not very comfortable and the bedding was something you would expect from a one star motel. It was cheap and there was only a single sheet on the bottom that did not stay tucked in and made for a very restless night.

familytime77 (Christiansburg, Virginia) 09/03/2019

A real feeling of belonging here. Everyone was so friendly and helpful, the real Aloha spirit! The room was a suite with small kitchen, 2 burners for cooking, and all of the utensils needed. We cooked daily, which saved our budget for special eating out occasions. I enjoyed their Fish Hook restaurant for breakfast. The cooks and servers made us feel so at home. Very good bacon! Generous portions. The hotel is kept so clean, and smells so good when you enter. Peaceful Hawaiian music is piped into the lobby and open Mezzanine levels, as well as the workout room. Complimentary pool towels and beach towels, as well as beach equipment, at no cost. Swimming pool is small but nice. Barbecue grills available for cooking out by the pool. Gardens to explore on both sides of the hotel with mant exotic plants and birds. Walking distance to many stores and restaurants. Valet parking for everyone. Balcony with great view.We just loved our time here.

Mitzi C (Provo, Utah) 09/06/2019

Hotel is as little worn and tired. Rooms small compared to other Marriott Villa properties. And they need more two-bedroom units. So hard to get one. The property is so big you feel like you're just in a vacation village more than Hawaii. The beachfront is great and we had good walks along the shore.

John P (Los Osos, California) 09/05/2019

I would really give this facility 3 1/2 stars. Our room was a premium ocean view. The room was approximately 1000 sq. ft. and beautifully furnished. The ocean view was limited and less than what we expected. The property seems to be a condo or time share complex. It is a huge facility in an good location. The term Villas is really not appropriate, as this is simply a large timeshare condo type complex. There are very few amenities here, so for us this was a negative. They do have a concierge presentation the morning after you arrive which was well received and is a nice touch. They also had a Mai Tai Wednesday event with free Mai Tais and music for hotel quests. In summary, the room was outstanding, but how much time does one really spend in a room in Hawaii? 3 1/2 stars is a decent rating for this facility.

Kevin A 08/30/2019

Like staying in places with a full kitchen so we were drawn to this property. Had a great one bedroom villa on the ground floor looking towards the beach and the pool. The villa was not spectacular, but nice with stove, refrig, microwave and safe. Very quiet and relaxing. We were seconds from the pool and beach. Staff were very friendly especially the garden staff whom my wife had several conversations with about the fruit trees on the property. Price was reasonable. Access to shops was pretty good. Had a free shuttle to Whalers Village (local mall) and from Whalers Village a quick city bus ride takes you to Lahaina. Only thing I did not particularly like was the "concierge" for lack of a better term. Actually a salesman for a tour company. Already had our tours booked other places so was not particularly helpful when we asked questions. The actual front desk staff were much better.

lizzy309 (City of Greater Geelong, Australia) 08/26/2019

We were in villa 234 in the Banyan building. Nice little place, had a small kitchen & living area with our own private lanai overlooking the gardens. The reason I gave it one less point was due to the shower. It was probably the worst shower head we have ever used. It took 3 full minutes to get all shampoo out of my hair. Yes I timed it, & my hair isn't long! Being there 7 nights with a horrible shower head really can affect your stay. We didn't use the pools or the gym. The laundry was good with enough machines - $2.50 per load. There was always plenty of parking. Staff were all great! Short walk to the beach & the beachwalk was great! We walked to & from Whalers Village a few times when it cooled down. Not too long a walk, but tough in the Summer heat. Your other option to Whalers is the free trolley but be aware that even though there is a timetable, he isn't always on time. The timetable even says he can be late up to 30 minutes I think! Overall, it was a great stay. Just a shame about the shower head!

Steven F 08/26/2019

Stayed at the Aston villas. Had a Rolex stolen out of the room. No safe available to store valuables. The staff was very poor. Have me a one page form and said they would call if the found it... No security available.

Pkbayliss (Brisbane, Australia) 09/20/2019

My husband, sister-in-law & myself stayed at surfjack for 6 nights. The staff at the front desk were amazing so friendly & helpful. The bar staff were also lovely.The rooms were clean & the beds were comfortable. As our flight was a late one they gave us a complimentary room to use. Loved the pool area. I would recommend this hotel to all my friend.

Micki S (Miami Beach, Florida) 09/18/2019

Haven't stayed here for two years and once again, this place seriously ROCKS. Stayed three nights on the front and back end of a week trip I love this spot from the moment I get here, the front desk is one of the most friendly I've dealt with, the pool is front and center, Mahina & Sons is delicious, the free coffee is nice, the free bikes are great, got an upgrade to a 1 bedroom which I loved. The overall laidback surfer style and the great event programming seals the deal. It's not right on the beach, but who cares, it's a few blocks away! I mean, I loved my room so much the first trip they put me in the exact same room on my request for my second stay... that's customer service.

Sara S (Penryn, California) 09/18/2019

Didn’t stay here but ate dinner here twice. The food is very good. The service is very good too. Will definitely be back. Live daily music and such a cool vibe. The staff was very friendly and helpful.

carlcraft (Stockholm, Sweden) 09/16/2019

We stayed here for one week in September 18 and had a great stay. This is a modern place with great standard for the price in Waikiki (everything is expensive). Very nice staff and it feels very Hawaiian. Clean fun rooms with some elements of surfing. A smaller pool that we didn't use we always went to the beach that is just a short walk from the Hotel. Close to busses if you want to move around. Very close to shopping and restaurants. Remember that you will have to pay a tax when you check-out on all hotels around. This Hotel also had great live music almost every day, great food and drinks (also expensive) but again, everything is in Hawaii.

melrt 09/10/2019

The Surfjack Hotel & Swim Club was the perfect escape for a much needed vacation! If you want a more laid back vibe and friendly atmosphere, this is the place. The staff are some of the best I have seen in their business. They make you feel like family as soon as you check in to the time you regretfully have to check out. With added perks of free coffee, sunscreen, beach bags to use during your stay and wonderful music by the pool each night, we couldn't have asked for a better time. The bed was so comfortable and the rooms were kept very clean. The restaurant food was very good. In fact, we ate there a couple of nights during our stay to enjoy the wonderful musicians. We are already looking forward to going back! Mahalo to all of the Surfjack Staff!

GaryD1812 09/17/2019

Old but clean facilities with limited amenities. The facilities need to be updating / renovation but very friendly and helpful staff. Very good location. The grounds are well kept and beautiful. Food was good and plentiful.

crescentlake2013 09/17/2019

Friendly staff, good food, but need dark curtains in rooms because of security lighting. Wifi was out because of a storm, only available in restaurant and bar. Nice pool and hot tub. Gardens are beautiful to walk around. Lots of birds and wildlife right on the property.

sailfish5050 (Edgewater, Florida) 09/10/2019

Bring your muscles, you will need them.large rooster fish gaint sailfish and the best company of staff ever ,and to me 5 star food from breakfast to dinner with wine and laundry service 0h by the way lunches on the boat, just a fanatic time

Barbara F (Colorado Springs, Colorado) 09/10/2019

Excellent lodge with good food and service. Internet was not available for most of the stay. We were told it was due to lightning. Room was comfortable but loud with people below and next to us saying they heard our voices and movements.

432bobbyh (Carlsbad, California) 08/13/2019

From the booking with Lisa ANDERSON, to arriving and getting greeted by Allan Smith and Olympia, there was some confusion but staff including Owner Cory worked it out. The guides were great too , especially Micheal, Adrian, and Anthony kept it fun.

Lorraine B (Little Rock, Arkansas) 09/11/2019

When we arrived, we were pleasantly surprised by the spaciousness of the townhouse. We each had our own room and bathroom. The kitchen was spacious and comfortable. We really enjoyed our stay!! We’ll definitely be back to visit in the future!!

44tripashkar88 (Dearborn Heights, Michigan) 09/04/2019

The space is great, the location is great but the service is bad below my expectation. We have to was our own towels, every day we have to ask for coffee and shampoo, we have to throw the garbage , no towels at the swimming pool They don't clean the condo, they don't even come inside. We were not happy, we knew it is a condo but i was expecting some type of service , yet they charge us $90 cleaning fees

193MandyR (Prague, Czech Republic) 07/28/2019

We just arrived home after 10 fabulous nights in this 3 bed town house, we all loved it. We stayed here two years ago and liked it so much we returned and it didn’t disappoint. Check in was super quick and easy, on arrival at the house the carpets were still a little damp as the whole upstairs carpets had just been cleaned so the house smelt clean and fresh and they dried in no time so not a problem. The only downside was the fully equipped kitchen was actually barely equipped, there was a kettle, toaster, microwave, coffee machine, super large oven / grill but no utensils, not even a baking sheet or spatula/ wooden spoon. So couldn’t cook a home made meal, had to use a carving knife to take a pizza out of the oven! On the plus side it’s great having a large washing machine and drier. It’s a lovely little gated community, there is not much outside space just a tiny paved area at the back but no garden furniture, it was too hot on our visit so we were happy indoors with the aircon. Great pub/ restaurant 5 mins walk away Millers also a Chillis, Publix 10 mins walk and a pharmacy. The traffic was a major problem during our stay, Disney is 20 mins drive but took 90 mins!!! The I4 is super congested at this junction for no obvious reason. We took lots of different routes to try to avoid. Overall loved it and would stay here again.

Jennifer B 07/21/2019

We stayed for a dance competition/convention and the unit was exactly as described and pictures were accurate. I must say some of the reviews concerned me a little but we arrived and were pleasantly surprised at how nice it was. We stayed in unit 8125, which was very close to the pool, clean, and had everything we could have needed for our stay! Arrival and access was easy, communication was perfect! Thank you for the beautiful property to help ease the stress as we created family memories!

ASHW31 (Fort Worth, Texas) 05/31/2019

This was our second stay at Fountains at ChampionsGate, first stay was June 2018, and Nicole and Stephanie at the front desk made sure that I would return next year! Upon arrival I was not happy with my unit I was given as the initial smell of it was not appealing and the carpet with the regular wear look was just not getting it for me, then on the next try I wasn’t happy with the appearance of the couches, on the third try it was a beautiful unit 8205 butttt it was a three bedroom and I needed 4 on my 4th try yes I’m picky and yes they did everything in their power to accommodate me and my family I was given my very first unit I had on my first trip 8112. I love the property and everything about it I definitely feel like it is beautiful and with a little touch up paint on some areas where the wall was a bit dirty from people rubbing against it and buffing of the carpets this could easily be a 5 star experience.

martinmZ449MN 08/25/2019

The two bed apartment we had was large and clean but had minimal equipment. A large oven but no trays so you couldn’t cook anything! Just about enough plates cups and cutlery for four people but only just enough. No corkscrews which was a disaster one night after a long hot day at Disney! Reception always said we’ll get that right away but never did. After a week we asked when the sheets and towels would be changed. We were told, “we don’t change them every day!” Next day still not changed. I believe each apartment has its own owner who supplies the equipment so maybe others are better supplied but sheets and towels? On the good side it’s a great location for Universal and pretty good for Disney. Very close to I4 (but too close as you can always hear the noise when outside). Grounds were clean and the pool looked ok but we didn’t get round to using it. Broadband was very good.

LMoy 08/17/2019

I just got back from Tuscana today. I have to say that I was dreading which apartment I would be given as it sounds a little like a lottery. I had an apartment in building 3, on the ground floor. I was pleasantly surprised to find that I had three bedrooms, two bathrooms and a little balcony/outside area. There was so much space and it meant both of my children could have their own double room- and at 10 and 8 years old this was invaluable. Overall, Tuscana isn’t a 5 star hotel, but a spacious base for you to use throughout your holiday in my opinion. As long as your expectations are for that, you’ll have no worries. The swimming pool is great, the condos are big, the staff are helpful (our washing machine stopped working and they got straight on this) and having the ability to wash your clothes and make breakfast before you head out for the day was something that we really loved. The cocktails and food at the pool (at the weekend only) were reasonable and we didn’t really use any other facilities so can’t really comment. I wouldn’t go back as we have now ‘done Florida’ but this is a good base from which you can enjoy your holiday. Top tips: Go to the reception to collect towels for swimming, daily. Travel to Target to buy a decent shop for the duration of your holiday. Millers restaurant there has some good hearty food. The pool is manned so watch your little ones- oh and if it’s storming they don’t stop you. Swimming in the rain is lovely. Look out for the local wildlife- we loved watching the raccoons and a crazy squirrel who are foraging for food! Made us smile!!! The pool seemed to be really quiet in the morning before 11 if you fancy a swim before you head out for the day.

Sarah34608 08/13/2019

I often make family trips to the Orlando area because of the water and them parks. Needless to stay I have stayed in many different hotels. By far this was the worst place I have ever stayed at. The room was not equipped with basic necessities such as towels, bathroom paper nor paper towels in the kitchen. We requested these things from the front desk and had to wait 24 hours before anyone delivered them although we were assured they would send someone right over with them. We ended up buying our own toilet paper towels and paper towels. The corridors steps and the rooms were dirty. On our first night there we were greeted by two water bugs. The bathroom in the master suit had black mold above the shower. The people at the front desk could not supply us with dish liquid nor garbage bags because they claimed that things were moved and they did not know where they had been put. Many of the other guest at this hotel seemed to have questionable characters. They is only one supermarket fairly close to the hotel and it closes early as many if the local restaurant. I could not in sound mind recommend this place to anyone. I would not even allow my dogs to stay in a place like this. I was super disappointed and disgusted by this place and the quality of customer care.

love_life90 08/03/2019

This place has become our to go spot anytime we travel to Orlando, FL. It all begins with their sales agents Leticia went above & beyond to find what we needed and explained in full detail of what to expect when we arrived. Arriving the resort is located in a area where you have ample places to go for eating or shopping personal items. The resort is located in a gated community very beautiful landscaping the rooms are very spacious. Couple of times we had dinner there where it felt just like when we have dinner at home!!! My kids ENJOYED there stay they loved the pool they loved all the rooms had flat screens, I mean this place makes you feel just like you’re at home!! I have been recommending this to coworkers, family, and friends. Best rates as well. Make sure to call and book with Leticia very sweet and efficient young lady!!! We’re returning for Christmas Break!!!!

Fernando A 07/08/2019

A beautiful place, surrounded by nature, quiet and staffed by very friendly people, is close to all the main attractions and tourist attractions of the area, the apartment is comfortable, clean and adequately equipped.