Kamaaina Offer

georgelL3088QB (Washington) 02/18/2021

Never go there any more time. The service lobby and cleaning is excellent, thats it. The advertising is not accurate and the managers blamed everythingon the pandemic. In the brochure they advertise the amenities but that's a lie. There is no restaurant inside, no open spa or whirlpool, no bar, no shows or karaoke. The pool is open short hours and only for one person or maximum 5 for some family and its only for 1 hour a day. The breakfast is a joke, everyday they served the something, stale and old food. When I mentioned this to the manager I was told to go somewhere else if I am not happy here. The service charge for stay there was over $400 for 14 days and the parking was $60 a NIGHT Grorge

P29M (Medford, Massachusetts) 02/09/2021

Wonderful Room at a great price. We got a Junior Suite for less than a standard room at any other hotel. The room was clean and spacious with our own balcony. The pool and hot tub were closed due to Covid. They are serious about keeping guests safe.

Trip757679 02/04/2021

The hotel certainly lives up to its name. When you walk in it really feels like an oasis with the flora and koi/turtle ponds. The staff was nice and friendly too. The room and dining area was clean and they abided by Hawaii's mandates for Covid. The only downside was that the area didn't feel safe. When looking for parking behind the hotel we saw these two crackheads fighting. Not a very charming way to arrive. So we just opted for valet instead of public parking.

Vacation35600277982 02/01/2021

Me and my girlfriend wanted to celebrate her birthday and play tourist in waikiki. We went out to a nice dinner at ruths chris and walked on the beach. Aqua oasis has always been nice and friendly to us. I love this hotel.

AnelaL55 01/23/2021

Love the deep soak tub. The front desk people were super helpful. Rooms were quiet. AC cold. My son liked the free breakfast because it had his favorite cereal and bagels. Valet service is kinda pricey per night ($39)

tashalei808 (Kailua Kona) 02/14/2021

When I arrived at 9pm there was what looked like shady drug dealing at the front door of lobby. I felt completely unsafe as a woman traveling alone with weirdo men staring at me in the lobby. There was no security in sight. I was actually scared to go to my room alone and felt scared all night. My room smelled of old cigarette smoke. Beds did not even have a top blanket or comforter... only sheets. The mattress was literally lopsided and completely uncomfortable. The room was grungy and totally disgusting. Bathroom had German cockroaches on the walls. The room next door had loud fighting with the F-word being yelled out thru-out the night. I did not bother to complain to the front desk as I was so tired and scared that I could not possibly be moved to anything better. I got up as early as I could and got the heck out of there as fast as I could when it was light outside. This was the worst hotel experience I had ever had in my life. I would never ever recommend this place to anyone!!! As a matter of fact for the next night, I spent only $40 more and had such an amazing and opposite experience at a 3.5 star Hilton hotel. I can’t believe the Pagoda is still in business!

lbourassa1 (Hilo) 02/12/2021

Very expensive one night stay and due to Covid all amenities closed but still had to pay the up charge for them. Will not stay there again nor would I recommend it. I was in town only for a medical procedure

shideo48 (Honolulu) 02/12/2021

I want my refund to go thru like was said over the phone with a representative they told me I had to do it thru hotels.com from when i went to pagoda since I couldn’t pay for the cover pay of 200 in cash

aundrea2010p 01/31/2021

Pagoda is most convenient and accessible to guest necessities, Walking distance to several Malls and Restaurants. Clean as we speak, complies sanitation. Hotel has NO welcome bottle of water for guests.

0912jyu (Kailua-Kona, Hawaii) 01/29/2021

I did laser hair removal so I have no hair except my hair and eyebrows In the bathroom I see pubic hairs and other short hairs. The bed wasn’t changed, I could smell cheap perfume smell not from the detergent. The room was disgusting