Kamaaina Offer

DevilDawg0231 11/28/2020

Well, when I first arrived, I was pretty upset that Priceline had not been fully transparent with pricing. Well, in quick order Rachel, at the front desk, calmly and patiently explained everything to me. I was ready to cancel through Priceline and go elsewhere but it was late and I figured I'll just stay that night. After several more visits downstairs and Rachel's exceptional professionalism, courtesy, friendliness and exceptional understanding, I, based on her attitude towards me even after being mean spirited, decided to commit to staying for my original agreement of time as I do not see finding a more friendly person working in other hotel here. Well, the next morning, the exceptionalism continued when I met Olivia. Again, the exceptional professionalism, courtesy, friendliness and exceptional understanding continued. These two ladies, ladies in the truest sense of the word, are the whole reason this hotel is the must stay place here. Without having met, Rachel and Olivia, I would not have continued my stay here. Rachel and Olivia are Aqua Oasis and if you do not get the pleasure of meeting these ladies it is your lose.

C3812LLalanb 11/20/2020

Upon arriving we were greeted by Mr. Mike who diligently brought all 5 big suitcases and 4 big tote boxes up to the 8th floor. I was completely satisfied with the level of leadership by Evelyn the manager and her zero tolerance for patrons who lack common courtesy for the staff and other patrons. The cleaning staff where on point as well, trash, restock of coffee and the bathroom always had fresh towels. While staying there for 2 months we took a mini stay-cation to AULANI Disney resort, needless to say I was glad to have chosen Aqua Oasis as my hotel while waiting for a home, thanks Aqua oasis!

pmoikeha (Pearl City) 11/12/2020

Celebrating my birthday just got loads better. The staff you encounter when staying at this hotel are all very friendly and will help with whatever you need from the minute you check in to the minute you check out.

anayamaguchi (Hilo) 11/08/2020

Or stay was exactly what we needed. A clean hotel with friendly staff. We didn’t expect to be fussed over but we definitely felt welcomed by all who work there from the valet, to the front desk personnel, and any other employees we came across during our stay. Our room was nice and clean and the continental breakfast was very satisfying. Will definitely stay there again

Capiz C (San Francisco, California) 11/03/2020

Evelyn the GM, and her staff Olivia and Rachel were amazing. I stayed for 9 days arriving the first day the quarantine was lifted for a negative COVID test result. Check in with Evelyn and Rachel was pleasant, warm and efficient given the new practices being implemented. Evelyn made certain I was satisfied with my room. Olivia helped me with my daily questions with lovely aloha spirit and knowledge. The view from the top floor was amazing! The decor and bathroom was OK, quite outdated, but very spacious. The price and location make up for the less-than-modern room ambiance. Staff followed COVID practices, however other guests did not, often trying to enter the elevator when signs clearly say only one person/household at a time (very small elevator!) AND--guests would not consistently wear masks. There were a plethora of hand sanitizer dispensers located around the lobby and elevator areas which I really appreciated. The best selling points about AO hands-down are: the service provided by amazing staff, central location to beach and many restaurants, and price.

HeatherY264 (Henderson, Nevada) 11/25/2020

I loved my stay. It was a great choice for my first time I. Honolulu. Friendly staff, beautiful pool, close to walmart and beach. I like the movie service, someone helped us with the movie machine. Good wifi.

randalltennis49 11/23/2020

Everything was good from the rooms to the service except the elevators were frustrating to use. The room cards are supposed to permit the use of the elevators, but they did not always work. The air conditioner was loud during the night when were sleeping. It would help patrons if the hotel could replace the existing ones with quieter air conditioners.

leialohakeliikoa (Waianae) 11/05/2020

The stay was fast and friendly service, rooms was clean due to Covid it was sanitary to my liking, the staff tried to make sure you feel at home. I was very happy they had a 24hr washing Facility and the price was not too highly too. Overall I enjoyed my stay.

Eleanor S (Hilo, Hawaii) 10/29/2020

I live in Hilo, and often come over to Honolulu, staying at our favorite hotel, Pagoda. This time was very disappointing! The restaurant was closed, the pool was closed, and no daily housekeeping for the guest rooms. And there was an old problems: “free” DVDs that has to be played in antique Play Stations — without any instructions! (I spent an extremely half hour trying to guess how to make the machine/tv work; in the end I gave up.) And yet the prices were not discounted because of the lower standards.

tevesg (Molokai, Hawaii) 09/20/2020

Good location close to everything. Can get noisy when full and also noise in the morning with garbage trucks and traffic. One of the more affordable places for locals outside of Waikiki. Restaurant was closed due to COVID but they have a good buffet.