Kamaaina Offer

salotel485 06/03/2020

My husband and I had a staycation here for one night. I booked the room through a travel site and not with the hotel directly. I arrived alone before my husband because he was still working. When I walked in there were two men standing at the front desk talking, none of them greeted me, no “hello” or “welcome” nothing. As I was checking in the man at the front informed me that I would be charged $50. When I asked what it was for, he said it was a refundable security deposit and that “this information was given to you when you booked the room” however, I went back to the website and checked, it did not show that information. The room was great for the price. Very comfortable and clean. The bath tub is pretty large and is very relaxing. Our mini fridge didn’t work, it was defrosted and filled with water, and there was an empty beer bottle on our balcony. The next morning we went to get breakfast, which wasn’t much. Cereal, juice, bagels, toast, oranges, muffins, and coffee were all that they had. We checked to see if the pool and sauna were open, they were not due to the pandemic. While checking out, the woman at the front desk was way more helpful and kind. However, she informed me that I had to pay another fee of $28 before checking out. I asked what this fee was for now because I had no idea I’d be charged again. She said it was the amenity fee. I thought it was kind of odd because of the fact that all the amenities they usually offer were unavailable due to corona virus. Overall my stay was enjoyable. I just wish they’d be more up front about all the fees you’ll be charged and when exactly they will charge you.

danmC9038FA 05/21/2020

Olivia did an amazing job making sure my stay was pleasant. I highly recommend this location solely based on my opinion of Olivia and her proffesionalism. The location was close enough to the beach that the walk was pleasant

348allisonk (Winnipeg, Canada) 05/13/2020

This was a perfect hotel for us: quiet, located a nice walk from the beach, close to restaurants and shops, delicious breakfast included, good size room with balcony to enjoy the outside, extremely helpful staff. The hotel has a wonderful, relaxing feel. It's on the smaller size which was great as it made us feel very much at home. After our trip we realized that we had forgotten something at the hotel. Thanks to the guest supervisor, Olivia Fields, we were able to have the item shipped to us. She was very professional, patient and understanding of the situation. We would definitely recommend this hotel!

melindaa923 (Pearl City, Hawaii) 05/04/2020

My and my husband had an amazing staycation! The staff and ambiance were absolutely fantastic. The breakfast was a nice touch in the morning. Unfortunately because of the pandemic we were not allowed to use the pool or sauna but that's all the more reason to come back!

Mary H (WJ) 04/28/2020

The Aqua Oasis is an exceptional place to stay.... including the people ... those that work there are so friendly, kind, and always smiling.... This makes my 3rd time staying there and I'll be there again when I go back.... Really great location too.

sansanpeace (Honolulu, Hawaii) 04/08/2020

Everything very very good, except couldn't do work requires internet. Great staff, very friendly, patient, helpful front desk staff. Room is clean, bright, bathroom is clean, everything is stocked well and nicely. Except I needed to do urgent work, sending some video through internet, it was very very slow.

delvon2020 (Honolulu, Hawaii) 03/30/2020

Room was selected online although there wasn't an online tour that could of assured what the room looked like before reserving . The room smelled like corn chips and some funky tangy spoiled dip. Had to freshen it up with some febreze and Giovanni Versace cologne oh yes yes! The playstation was an nice upgrade it needs an new controller left an good movie in there hopefully someone will enjoy it. The room and the entire hotel is overdue for renovations all over as well as updated amenities. Almost slipped and fell out of the tub, there is no made in rough surface mat that is needed to assure guests won't injure themselves trying to clean them selves up. The was alot of dust and debree everywhere as well as broken or disabled hangers that can cause major health problems and insurable risks to guests and employees. The windows where needing cleaning and didn't provide an good outlook or view to the ocean or city area. The carpet smelled very musty and a few stains where in there and it seemed contagious as well as an few insects flying around mating on anything they wanted to mate on. The bed was comfy although the sheets and covers smelled like tobacco products felt like I was dumped into an astray next to an filthy trash can. The microwave worked although it was handicapped in remembering how many seconds to heat up my eatable items and it smelled like melting plastic so I threw away my hot food and was forced to buy an tuna sandwich from the convenience store right under my room. The convenience store looked okay from the outside although inside it smelled like there was an power outage, the floors need sweeping and mopping and products properly placed on the shelves instead of the floor that was kinda unsanitary to the fullest degree. Some of the products was out of date and warm when they should of been cold dripping wet. The elevator seemed okay although it was faulty and felt like an amusement park ride with out the seat belt. The roof needs pro sealing.!

sdchickie (USA) 03/26/2020

Stayed at the Pagoda hotel last night, this place should be ashamed charging $100 a night. It is more like a $50 a night hotel.The website pictures must have been taken with a Snapchat filter because the hotel looks kinda like the pictures, only worse. Hallway and rooms smell musty. Not sure what was going on with the smoke detector, but there was a washcloth over it. The bathroom door was so dirty on both sides. There isn't a chain lock on the front door, and I just didn't feel very safe here. The area isn't the best area either, but it is close to the Walmart. The only reason I gave it 2 stars is because they offer free movie rentals at the vending machine and have a PlayStation 3 in the room. They are also next door to a cool restaurant that has tons of Koi fish. The lady at the front desk gave us food for the fish. There is a mini fridge, microwave, and toaster in the room. We won't be coming back here.

makafrogfreddy (Kauai, Hawaii) 03/15/2020

From head to toe this property is terrific. Great Pagoda experience... "Reviews must be 200 characters (minimum)" are you all kidding"? If I used that many characters it would be in a derogatory review...

Wayne M (Pago Pago, American Samoa) 03/05/2020

My wife & I arrived for a week's stay but am now required to stay a month after a pending operation next week....my wife leaves today without me. Debbie cheerfully confirmed my room via phone and Carlos' beaming smile awaited us and check-in was a breeze. We had breakfast & was welcomed by Tori's & Esa's aloha & Anna's great coffee! We had a problem with our phone and Leilani (our new friend) cheerfully got it replaced. We invited friend's for the Seafood Buffet & we all thoroughly gorged and enjoyed the fantastic food....unbeatable deal and well worth it! Shopping is handy we strolled to Walmart a couple times to buy necessities but there is also a small fully-stocked shop in Pagoda's lobby for drinks, sandwiches, snacks, soap, etc.. I end here after a week and will review the rest of my stay after my operation next week.