PKMano 01/07/2020

Located within walking distance from the beach. This hotel provides breakfast and it is good. I booked through booking.com and got a small room. Rooms are clean. Hotel staff members are very good and cooperative.

nicoledominiquec (Luzon, Philippines) 01/07/2020

Everything was perfect except for the free buffet breakfast. Its the same everyday. The juice tasted like water. But everything else was good. The room was nice and near the beach and markets. The room was spacious and the people are very nice.

soloflier (North Island) 01/02/2020

Great location, within walking distances of Waikiki Strip, International Market, Hawaiian Royal Centre, central to Honolulu CBD/Waikiki. We got great service from staff at reception and maintenance, whenever needed e.g. I couldn't work out how to work my room card. We also used the car parking facility, you will have a car space allotted. The room was very basic, the photos don't show how dated the rooms are. But we were happy with them because they were spotlessly clean and were serviced every day. We had the best night's sleeps on their beds and pillows each night, air conditioning wasn't noisy for me. And there is a room next to the bathroom for make up etc. It was the best value for money at Christmas time in Waikiki. Would definitely stay here again. If you come here expecting 4 star or to look exactly as the pictures suggest e.g. brand spanking new, this isn't likely to meet your expectations if you are after fancy hotel. But if you're after value for money in Waikiki, a clean room to stay and a budget to stick to, and a laidback chill atmosphere that feels like you are at the beach, this is a great choice. We regretted that we weren't able to stay in this hotel for our entire stay in Honolulu. The one we went to after we left Aqua (Pacific Marina Inn) made us wish we had been able to stay at Aqua.

loktay (Playa del Carmen, Mexico) 01/01/2020

We booked a last minute trip to Oahu over Xmas week and then realized that everything was full and expensive. We were able to get a room at Aqua Aloha Surf. It is a good hotel- they have a hearty breakfast with Asian lunch food as well as good pancakes (we got tired of it after a few days). It is a great location and the service was mostly very good. They have laundry facilities in the basement, cold water in the lobby, and free movie rentals. The deluxe room was big enough for a family of four if you don’t mind a double size bed. We got the deluxe room that has a double, twin, and sofa bed. We didn’t try pulling out the sofa but it worked as a single bed. One issue was the noise outside of the hotel. For the first couple of nights we left the glass door open (prefer no a/c) but it was terribly noisy with a bar across the street as well as construction. For the rest of the time we slept with the glass door closed, and a/c on and the noise was no longer an issue. There is a nice place to walk on a canal right next to the hotel, and plenty of rental bikes nearby. Excellent, cheap food everywhere. Overall, a great stay! Room has a microwave and mini fridge.

Oldtimer970 (Port Moody, Canada) 12/24/2019

The first morning I was there I was awoken by heavy construction noise on the 'beach' side of the hotel (203). I would not rent this room to a deaf person! Maybe if you're an early riser it would be fine. Room 313 was bigger and quiet!

simonmT639RF 12/28/2019

Stayed 4 nights at Aqua Bamboo in Studio 508. Checked in on Christmas night. Thank you Lisa . Studio is very well equipped, clean, functional and comfortable but a little dated. Ate 2 breakfasts and one dinner at Ok Tiki Terrace. Excellent food and service from Mike, Chef Eddie, Sam, Amber and the team.

Beckysbeenthere (Newcastle, Australia) 12/13/2019

Hotel is a bit old but there were works going on when we were there that suggest renovations may be happening, not noisy at all though. Room was a nice size and clean , house keeping attended everyday. Staff were lovely always willing to help and very much assisted us with getting from A-B and booking tours. Lobby was nice and cosy. The pool was gorgeous and a lovely escape from the hustle and bustle. TV was a bit dated but came with a play station and free access to a dvd rental machine. Location was great very close to the main areas of Waikiki. Room was definitely great for the price and the face it had a kitchen was a bonus. Free wifi was also a great touch. Thank you for the great time Aqua Bamboo

dawntop (Parksville, Canada) 10/23/2019

I looked at the posted photos read most of the reviews and still thought I'd give this place a try. I should have realized this hotel was not up to par when, upon arriving at 11 pm, several locals were working on a car right out front. Then we enter the lobby and hear an employee asking the front desk man what the various room charges are! Huh?! This was probably once a very nice place to stay. Unfortunately, the lack of upkeep shows. The only reason I gave it two stars was because the employees were very nice. Pros: nice employees; centrally located; safe in closet; large room; lemon water in lobby; big fridge and stove in kitchen area of our room. Cons: very loud a/c; bathroom window slats couldn't close so it got very warm in there; no "continental" breakfast; coffee machine out of order with only black coffee being free (cream was $1.00); three other entry doors to our room with cheap push in door locks-did not feel safe and told desk clerk; flimsy sliding door locks; kitchen drain plug broken; pool tiles were slimy and I slipped twice upon entry. The entire place needs upgrading. SEE PHOTOS

Cliff K 10/17/2019

We recently stayed at the Aqua Bamboo in Waikiki from Oct 5-13, 2019 in room 807. Family of 2 adults and 2 children (ages 4 and 13). The room was a one bedroom suite with a queen bed in the bedroom and a queen pullout in the living area. Perfect sleeping arrangements for me and my family. We had a kitchen and were able to take full advantage of this during our stay. Coming from Canada, the CDN dollar doesn't fair well in the USA so this was very welcomed to save us a little $$$ and we took full advantage of this amenity. The hotel staff were extremely accommodating to any and all of our requests. The swimming pool is an incredible little oasis right in the middle of busy Waikiki! You'd never know you were in the middle of a city. We enjoyed the pool daily as there was always nice shaded areas to give the kids a break from the sun. Once the pool-side bar construction is complete, this will only add to the value of this area of the hotel. Pleasant surprise amenities: - Espresso machine in the lobby. Free cafe americano which we had every day and only $1.00 for specialty coffees like latte and $1.00 hot chocolate. - Complimentary beach chairs, float devices, body boards available to guests to take down to the beach. - Complimentary beach towel service - Movie rental machine in lobby, free of charge and included video games as there was a PlayStation in the room. This came in handy on the one and only day we had rain pretty much all day. Movies were nice to have at night when our day had wrapped up. - Washer/Dryers located on floors 4, 8 and 12 (from memory). The biggest PLUS with this hotel is the location. 1.5 blocks to the beach!! we were there in about 4 mins every day and it is so central we weren't far from whatever amenities we needed. We had rented a car for the week to explore the island but aside from that there was no need for a car. Next time we will skip that expense now that we know the hotel is so close to all we need. We would not hesitate to recommend this hotel to anyone, it suits all types of travelers.

BLMerce (Kensington, Maryland) 10/12/2019

Booked through Hotels.com. They moved us from our original booking to this room. It was terrible. Run down and needs lots of updating The one cup offered for us to use was dirty. Luckily we booked only one night before our cruise. I’m sure the hotel rooms are much nicer. I would book directly. The lobby and outside area are lovely and I’m sure their hotel rooms are much better than what we had. Front desk was very helpful in getting us to our cruise

871marians (Coral Springs, Florida) 01/28/2020

We stayed here overnight only....from the airport on the start of our vacation. It was great. Check in and check out was very easy with friendly staff. Room was very nice and clean. Did not use the shower because we were only there for probably 12 hours. Breakfast was great as well. So glad it was included. Previous reviews stated that it was limited options. But I found it plentiful ( from coffee, assorted juices, cereals, bagels, toast, fruit, pastries). Definitely recommend this hotel. Loved the Hawaiian Tropic toiletries as well!

IronWillreal (Round Rock, Texas) 01/26/2020

This is probably the most reasonable hotel accommodations that offers fantastic location, convenience, comfort and an amazing customer staff. The CON: PARKING Price is insane but is almost normal in the surrounding community walking distance to Waikiki beach and all the amenities. You might want to figure out another place to overnight park and not to pay for hotel's parking. Also, I am against the resort fees that hotels charge especially when I will not use any of the amenities. It is a sneaky way to hide the room cost and make the room cost look like great value. It is still reasonable value in comparison.

Bluesacred 01/23/2020

Due to an early morning flight arrival we got to the hotel about 8.30am and due to a long tiring flight we just needed a room to shower and rest. The receptionist wasnt very helpful she just says checkin time at 3 and I cant promise anything early although a NOTE was stated on our accomodation booking due to an early arrival the hotel will try for an early checkin. We waited around the lobby area very exhausted. We went for a walk around the city and kept coming back and forth to the reception if by any luck we can get checked in like 11 or midday. The receptionist (I forgot her name) she did not acknowledge us at all during the numerous times we popped about around the reception area. She didnt have the decency to at least offer us a snack or water from the lobby as we were very tired after a long flight. Cases like these the front office or especially the receptionist shouldve prioritised our room. Hotel has to make guests happy and go out of their way to attend guests needs in every possible way. She could see we were exhausted and kept going out and coming back again and sitting around the lobby waiting. Never did she come to update us on our room and ask how we are etc. Im thinking of our elderly folks what if this was the case with them. Will she neglect them the same as she did to us. Finally we got checked in after 3 when we came back from lunch. Room was ok but an old musty smell lingered throughout our stay. Housekeeping staff were awesome and cleaning standards superb. The other downfall to our stay was the breakfast. No real hot food for breakfast. Like eggs and spaghetti or eggs and bacon. The dusted donuts they had couldve been replaced with cream donuts or savouries on other days. Also the breakfast was always full and not enough space to accommodate the guests. Guests had to sit round the pool area or near the reception area due to lack of tables and chairs. This is the first hotel I have stayed at that breakfast is only 2 hours. Very shocking!!! At least 6 to 10am or 7 to 10am. Guests want to sleep in but have to attend breakfast as their aware its only for 2 hours and want to make their moneys worth. The breakfast staff need re training again in all areas. There must be a staff waiting on the guests and clearing dirty plates. Most of the time dirty plates are not cleared for 10minutes or more on a table. Very poor service. A tremendous mahalo to the housekeeping staff and also to the pm shift receptionist the small short european female and the asian guy who were always helpful and politeful.

JohnnyAywah (Guildford, Australia) 01/08/2020

Excellent location in the heart of Waikiki. We had a junior suite with two double beds and a pull-out, perfect for the five of us. Great complimentary WiFi and you even get a free breakfast at no cost (toast, cereal etc but good enough) Olivia at the front desk is a Goddess and Carolyn is the most amazing concierge you will ever find Thanks for a great holiday guys, we will definitely be back!!!

MA2177 (London, United Kingdom) 12/29/2020

1013号室に滞在しました。Lewers streetは繁華街でどこへ行くのも便利、カラカウア通りとクヒオ通りの間という抜群のロケーション。それでこのお値段なのですから、文句を言うのは野暮というものです。スタッフはフレンドリーで、The Busのためやチップのために両替を頼んでも快く引き受けてくれました。 その上で、いくつかケアしておくべき点を挙げます。朝食は無料ですが、シンプルなパンとペストリー、フルーツとジュース、コーヒー紅茶のみです。ハムやチーズはありません。また、日本名の男性スタッフさんがいらっしゃいますが、二世の方なので日本語はお勉強中とのことです。斜め向かいのパブは3:30amまでライブをしていますので普通に騒がしいです。プールは小ぶり。バスタブはあり。アメニティにボディクリームがついているのはGood。唯一困ったのは、どうやらテレビ台に虫の巣がありまして、コーヒーメーカー周りと台で毎回小さなシロアリのようなものを見かけたことでしょうか。累計50匹は潰しましたが、きりがありませんでした。駆除してほしいなとは思いますが、まあ、このお値段ですから、異常に高いオーシャンビューのホテルに泊まるより賢明だと思っています。Amenity Feeは1日25ドルかかりますから、予算に織り込み済みで滞在してください。 Hi, please could you expel the aunts in Room 1013. I have killed more than 50 but there are still many.

NHOP2014 (Tokyo, Japan) 01/28/2020

Stayed for three nights. The location is very convenient. Very close to the center of Waikiki. Marugame Noole is just on the next blck.The staffs were good. The room was OK. But,The elevator was out of order during my whole stay, and I saw many people were left on thier floor even though the elevator stopped.

Travel70352 01/26/2020

Location is good. Housekeeping sucks. They left my door open all day after servicing the room. Unsafe and unimpressed. Front desk apologized but did nothing really. If you want someplace really crappy, this is your hotel.

hartandrea1988 (Yakima, Washington) 01/24/2020

The rooms have never been renovated, simply gross. The roll aways were disgusting and in the worst condition. We slept in our clothes and did not shower because it was so awful. They charged an additional Amenity Fee upon check in! Lol - what a joke.

k20202020 01/24/2020

I never write reviews but being there was such mixed reviews and we were staying so long the price was ok and so I decided to book. Room was tight. The bathroom didn’t even have a real door it was a folding thing. The shower had cracks and mold inside. My parents room was the same but they kept finding cockroaches. We asked them to spray but I’m sure it wasn’t done as they kept finding them every time they walked in. My friend said the pent house is probably the only room in there that’s modern and up to date with no problems. Rooms looked nothing like the website.

Eileen S 01/17/2020

This place needs to be torn down and rebuilt. Nice location but nothing works and everything is old and dirty. Lobby was done nicely. Rooms were getto. Carpet is old and filthy, don't walk on it. Nothing worked. AC was minimum and maintenance was asked to check. Offered fan but outlets didn't work. Phone didn't work, TV controls didn't work. Ice machine was in the parking garage. Parking was overpriced.

shine1978 (Silver Spring, Maryland) 01/19/2020

Stayed in room listed as "luxury suite w/living room sofabed separate bedroom". NOTE- The hotel is a bit "tired" and in need of an update. This was not a luxury suite as was advertised. I knew from reviews to expect it may be "tired" but not to this degree. The furniture in room is old and scratched. The carpet worn. The 2nd floor is actually slanted. You can see and feel that by just walking to our room-Rm 205. The floor in room walking from sliding door to kitchen area is also on a slant, more felt than seen. When I turned on shower 1st morning the faucet vibrated and was very loud. The noise and vibration ceased after 1st use but nonetheless was a bit of a concern the 1st use. The bedroom carpet was worn. The furniture throughout has lost luster years ago. The Fitness Center should really not be called a Center; Fitness ROOM more concise. 2 Treadmills, a cycle and weights. Treadmills did not start but staff able to help quickly and fix problem. Wonderful staff who were all friendly and attentive! If we needed more blankets, pillows, towels or help with treadmills in workout room, they were always quick to respond and helpful. They were all gracious and accommodating. The location is great, however. Across from Hilton Hawaiian Village and walking distance to Ala Moana Park. The IHOP is attached though we never ate there. I do hope the hotel can get upgraded in future.

Jason G (Edmonton Alberta) 01/18/2020

Perfect Location. Clean, there's an IHOP down below. It's about a 25 min walk from the zoo. The closest beach is about a 10 min or less stroll. The room was cleaned on a daily basis. Housekeeping does a very good job in my opinion. It seems like an older property, and it's not as fancy or modern as some of the other properties in the area, but it's still an excellent choice.We chose it because we are a very active couple, and didn't really spend much time in the room besides to sleep at night. I'd have no problem staying here again, or recomending it to my family and friends. The staff was also very friendly and helpful. We travelled from Edmonton, AB. Canada.

shezada2020 01/14/2020

We just got back from a dream trip to Hawaii that became a nightmare because of British airways Avios. Its absolutely the worst airline points system. We converted from rbc avion to avios because we thought we were getting more points. We didnt realize the points expire. Anyway we were stuck and had to use them or loose them. We booked the Aqua palms in Waikiki. It was a the worst rathole i have seen. cockroaches, urine stains on the carpets,broken thermostat so the ac would work sometimes,chewing gum on blankets,stained curtains,hot water tap broken,marijuana smell,very outdated,ants. we had to check out and pay almost $2000 for 5 days at the doubletree just to be able to sleep. I don"t know how they pass inspection to operate. We asked Patty the manager if we could get another room. She was absolutely useless. She said because it was booked through a private owner she couldn't do anything to help. Come on what kind of manager cant help fix the situation. Guy at the front was the only reasonable person that listened to our concerns but couldn't help. this was suite 1110 .STAY AWAY FROM AQUA PALMS AND NEVER USE BRITISH AIRWAYS AVIOS.

VTD30344 01/04/2020

I have stayed at this Hotel for about 75 nights this year. Best value in the area. This used to be my go to hotel until I found bed bugs. I notice that the room smelled liked pesticides for a couple of days. I found them 3 days later. My main issue was that they knew they were there and didn't tell me. That's why I can't stay.

evelynpadil (Miami Shores, Florida) 12/12/2019

My third visit to Hawaii but my first stay in Waikiki. The reception desk staff are always available and friendly. Their was a Marathon the next day we arrived but everyone was excited and again friendly. Big change from Miami. (Sorry) the cost and location was good for the long stay.

103jerryk (Oahu, Hawaii) 01/28/2020

If we were forced at gunpoint to return to Waikiki we might stay here again. We had no complaints with our room 4304. The view was good. One elevator was out of order when we arrived, they would need more if they had twice as many. The little restaurant look like it was permanently closed. The hot tub was wrapped with yellow crime scene tape and a stupid sign that said under construction, it looked like a just needed cleaned. The parking garage is practically empty for good reason, I have stayed in cheaper motels, the ceiling is so low our pick up antenna scraped the entire time. It cost more a day to park our vehicle than it did to rent it. Overall, if you must vacation in Waikiki this is not a bad choice, everywhere has a resort fee and a parking problem. We are from Nebraska. After four days we left early and went to California and had a better time for half the money. We found out Hawaii is a lot more affordable in March.

versace_com (Las Vegas, Nevada) 01/27/2020

Marlon n the crew at Aston Island Colony were kind easy helpful accommodating with my stay. Place is relaxing quiet safe n island vibe feeling of a short vacay that i got. No pressure no gimmicks no hassle just peaceful stay n thats what u expect when anyone goes away. Loc is perfect block away from kuhio street n easy access to the ala wai road street to get on ur way to other parts of honolulu. I enjoyed my stay n the view amazing of diamond head n partial ocean viewing. I loved sleeping with the sliding door to my lanai bcuz the air is enjoyable. I used the air con at times but to breathe natural breeze air is way better. Hope u get to exp the easiness of this hotel n loc. I did. Mahalo Aqua Island Colony infinity. 5 stars for my stay n hope to b back again soon bcuz Hawaii is intoxicating 😊

guruavtark 01/20/2020

We booked through a third party and had to pay some hidden fees so our cheap rate wasn't so cheap, be careful with this. Otherwise the room was nice, the location was great, and the workers on site were all great. We had a blast and everything went well aside from a few things outside of their control. Pros: Nice pool and hot tub, great BBQ's, nice workers. Cons: Hidden fees, slow elevators during peak hours, and the parking structure not operated by the hotel was awful. They had no idea what they were doing and didn't keep track of anything so they continually tried to overcharge me. Be very careful as they seem like crooks trying to get extra money out of you and frustrating you until you give up.

James L 11/25/2019

We stayed in a suite with a view of diamond head. It had a lot of room and was comfortable and felt like being at home on vacation. It was close to all of the Waikiki attractions and had great views. What really made it remarkable for us was the staff. We went to the rooftop reception and the sunset views were spectacular. While we were there the staff was very helpful and gave us a lot of information regarding restaurants and tips about tours and getting around. The pool was nice and never crowded and the beach was nearby. You can get beach towels and chairs at the desk. It felt like staying with friends more than at a hotel.

highdeez (Melbourne, Australia) 11/21/2019

Picked this place solely for its affordability and the nice looking pool. Important for expensive and hot Waikiki. Hotel is well located for shopping with the beach a 10 minute walk. Rooms have been updated and a good size but missing a bedside lamp due to the bed being uncomfortably close to one wall. Was missing a TV remote and a HDMI cable for our free DVD rental but was fixed promptly. Air con was present but in a cheap and extremely noisy after market add on. Would benefit from a ceiling fan. My major bug bear however was paying the $200 "resort fee" which was non-refundable to then find out from a notice in the lift that the pool and spa would be out of order for our whole stay. No mention of this from the staff or even a reduction in the fees to compensate for this. Resort fee is a joke, considering their free shuttle seldom arrived and the route too complicated, so we took the public bus which was quicker. I realise that the pool needs maintaining but some compensation needs to be made to customers staying there as having a functioning pool is pretty important in a place like Hawaii. A good budget hotel but it might pay to call the hotel to make sure their pool is in working order if this is very important to you.

MicheleM279 (Vancouver, Canada) 01/19/2020

We reserved through Interval World 6 months in advance. We asked for a upper unit with a view, one bedroom. We arrived and received a one bedroom H101, first floor, no view unit. We were told units are assigned the day before, there is no flexibility and that Interval world only has ground floor units. This was not in the paperwork. The unit itself was nice and clean and renovated. It had no view and no privacy on the lanai and located next to the parking lot. No spices or even salt and pepper so stock up! We were also asked to pay and extra $250 per week "amenity fee" and now that we are home are still wondering what that was for. The property is nice, I would caution about how to book through Interval World to get a unit that makes for a nicer vacation.

marilynsB4418XV 01/14/2020

We stayed here for 9 nights in a somewhat over-furnished studio condo. It had a hideabed but if you folded it out the two beds would be toe to toe. The location was excellent-- 10 or 15 minutes from Lahaina or Napili or Kapalua. Walking distance to several nice restaurants and good local food including a great food truck park and a major grocery store. A moderately sized complex tucked in amongst the huge hotels. Very quiet. Very clean. Nice grounds, view and ammenities, Great for families if you rented a bigger unit.

pjgrad (Kent, Washington) 01/03/2020

The location is great. You can easily walk to restaurants and stores. The grounds are very nice and well maintained. Two pools and hot tubs, shuffleboard and koi ponds. Many units (including ours) had wonderful views of the ocean. You could hear the waves from the balcony. It was great. You cannot swim or beach walk as the water is too high here but a short walk provides some nice beach areas. Our unit came with beach chairs, fishing rods, boogie board, beach towels and some snorkel gear. I think our unit was B407. Netflix was included which was nice. There is a washer dryer for convenience. Again, the view was great. The kitchen was adequately stocked with plates, etc. We slept 5 adults but you have to be comfortable with open sleeping on a couch fold out. But it was very shabby and kind of dirty. Wires come out of walls and drape around the room. The shower and shower curtain were dirty. Not enough TP. The deck chair pad was dirty and ripped up. The bedroom curtains were dirty and ripped up. They looked like the very hungry caterpillar chewed through them. The window frame was rusted and the pain is all peeling. Hall light fixture had no cover, just a bare bulb. The upper bathroom has a window into the bedroom below so you hear everyone going to the bathroom while in the bedroom. It would take very little money to actually make this unit fresh. For $6k a week I think you could fix this. I would be ashamed of renting this unit until I had fixed the wires, light, paint, curtains, and chair pads. I would stay at this resort again but I would choose a different unit perhaps run by a different rental group?

Valerie S (New Jersey) 01/03/2020

My husband and I spent 1 week of our honeymoon at the Papakea resort booked through Costco Travel. After reading the reviews, I made sure to book an Oceanfront, not Oceanview, which is significantly different as you really look out over the ocean instead of the pool with the ocean in the background. We enjoyed breakfasts and dinners on our lanai watching the sunrise/sunsets and scanning for whales as the whale season had just begun during our week there. We saw a few, but we heard it’s nothing like if you were to go in Jan or Feb. Apparently they are all over during those months! Must be amazing and we’d love to go back to see this. Our 1 bedroom corner condo L208 was clean and nice, nothing brand new but everything in good working order with plenty of dishes/cups/utensils, a full fridge, stove, microwave, crock pots and a blender, to name a few things in the kitchen and brooms and a vacuum to clean up the sand and dirt that sticks to your bare feet after coming inside. The porch wrapped around the side so was quite large compared to the middle units. The only problem here was the winter wind whipping around the building could be intense, so the middle units may be quieter and more protected. The owner also provided 2 beach chairs, beach mats and a boogie board for our use as well as 5 beach towels. The only thing missing was a cooler which would have been primo, but we managed without it. The bathroom was very nice with plenty of clean towels and a double vanity and tiled shower stall with toiletries provided from Hawaiian Tropic that smelled great. The Aston provides several grills contained in the pool area which are well maintained and easy to cook on. They got hot and have a light attached if you are cooking in the dark which is super helpful! The 2 pool areas are nice and usually packed with kids and very large hot tubs which get crowded on the weekends. Quiet hours begin at 10pm, so get your fun in by then because they are strict with these rules. Be sure to attend your welcome breakfast to learn about the island and possibly win something. The single air conditioning unit was situated in the living room which is great if you planned to spend most of your time there, but when we were in these rooms, we preferred to have the slider open to hear the ocean. Unfortunately, the cool air pumping out did not make it into the bedroom to make it comfortable for sleeping (slider was closed at this point – but the AC doesn’t work with the door open anyway). We had to put a fan in the hallway to try to push cool air into the bedroom. The only TV is in the living and was the smallest flat screen we’ve seen in a while, but we didn’t spend much time watching TV, so wasn’t a big issue. As far as activities, I booked them myself because the concierge never returned my phone call even though I provided my cell # and was with guests when I stopped by the lobby. Ironically, our room phone stopped working at this point and I informed the hotel, but did not request it be fixed during our stay so do not know how quickly the maintenance team works. As many have written, there is no beach outside this resort, so if you don’t mind walking 15-20 minutes (not on a beach walk either – you must eventually make your way to the road/sidewalk to the main parking lots) and you can reach Honoapi’ilani Park for decent sand and beaches (about 8 resorts to the south). If you walk to the north on the sidewalk, you will reach a smaller beach good for little kids with a protected ocean pool called Honokowai Beach Park. The good thing about the Aston is parking is free so you can drive with all of your gear if you’d prefer. Unfortunately, most of Maui’s beaches are being eroded away and so beaches are limited, especially at high tide. The only thing I might prefer on a second trip to the island would be a beachfront hotel because getting the beach from the Papakea takes some effort. Overall, our stay at the Aston Papakea was still very nice and without major issue and we could consider coming back for the price, location and accommodations.

Eva M (vacaville, ca) 12/28/2019

Stayed 12/14-12/21/2019 Beautiful grounds here! However, the 1-bedroom unit we were given on the 2nd floor (C-201) was was older and in need of updating. When I saw the unit we were assigned to I asked if we could be moved to a higher floor unit, but Aston management explained that since I booked through Interval International and not through Aston, Interval International customers were assigned to a block of units similar to the lower level unit we were given (higher floors have much better views of the ocean). Well we spent a week here and I was on the phone with maintenance; first because the old tv in the bedroom wasn’t working (management said too bad, only the living room tv had to be in working order). Then the old tv in the living room stopped working and I was on the phone for a long time being guided step by step on how to fix the problem. Then the bathroom sink plug broke into the sink and the plug had to be replaced. Next the washing machine stopped with my clothes in it and the locked lid kept me from removing my items. Dealing with these issues took time away from our vacation and relaxation.In addition to that, when we arrived at Aston Papakea they surprised us with a $366 maintenance fee that had to be paid up front. Now I know why! My fee was probably used to update the old fixtures and appliances in that unit. Don’t know if I will be returning here since I usually book through Interval and don’t like staying on the lower floors in older units.

S4084BWsteved (Federal Way, Washington) 01/20/2020

We stayed at the Aston Poipu Kai and had a few challenges, rental car hit in parking lot and other things, the first 3 days of our 11 day vacation. My wife was ready to buy a ticket home. We told Takara Carreira about the issues we were having and she took care of everything. It was amazing. She made our vacation! The extra effort that she put in for us made this an amazing worry free trip. We will return because of the customer service we received and the accommodations. Thank you Takara!

Janell L 01/19/2020

My husband and I stayed Jan 9-16 2020. Overall, the place was nice, but could use a few updates. First of all, we were in room 112. We were promised an ocean view, but no such luck, couldnt even hear it. We were right by the pool and hot tub, but really wanted the ocean. The one thing inside our room that needs some help was the bath tub. It was disgusting! The water was almost knee high after being in the shower for about 3 minutes. Plus, it was dirty looking, for sure not something you would want to take a bath in, or put an infant in to bathe!! The other parts of the place were nice, clean and had everything you would need. The kitchen was well equipped with everything you would need, very good condition, including dishes, pots/pans, utensils, coffee pot, toaster, microwave ect. Fridge does not have an ice maker, but that didnt bother us. The other extremely frustrating thing was the hot tub. We had a few days of cooler weather so thought we would enjoy the hot tub. When we stuck our toes in, it was freezing cold!! Then we see a sign that said "we are not getting a new propane tank until the person who stole ours returns it." Now anyone with any common sense knows that thief has no intent of returning the propane tank so just get a new one! I felt it totally ridiculous that we as guests, had to pay the price of a freezing "hot" tub! So we couldn't see/hear the ocean, we could not use the hot tub, was soooooo not impressed with that!! It was located 1/2 block away from a fun restaurant/bar called Joe's something? They had super food and great service! We went there for breakfast, lunch and dinner over the time we were there. All the other places we ate at during our stay were fantastic as well! Food at the grocery store was super expensive, other than seafood. Shopped at Safeway to get some basics for our condo. The best part was the seafood! King crab, cooked and cleaned, was only $7 per pound! The size of the meat was equivalent to the size of a piece of string cheese! It was melt in your mouth excellent!! Shopping was great! After we bought a few things from local stores/shops, we had to make a Wal-mart run for a few forgotton items. We found the exact same things we had just bought, but for half the price, even the same company! They have a little tourist section that has all kinds of wooden bowls/plates/trays, lotions, soaps, chap stick, bags, jams and lots more. Flights were perfect, (Delta) long way from Wisconsin! Had a great time, and would recommend, but make sure to ask lots of questions about the rooms. Also, keep in mind, there is no daily maid service, but the washer and dryer were great! There was a small patio that we used daily, since we were on the first floor, our patio was covered by the second floor one. Our bedroom did have an AC unit that we did use a few times, but not every day. ALOHA!!

traveldudeTexas (texas) 11/20/2019

Condo was clean and comfortable; only real problem is that there is no A/C for any area except bedroom; there are times when my wife and I wanted to just relax with the TV in living area, but could not because by 5PM the room is too hot. 2. pool is not heated, we went for a swim at 8M and could not get in as it was cold.

Preparedteacher 09/21/2019

Ok, so even though it was hot and some cleaning needed to take place in the units (dirt on the picture frames, dirty ac unit filters, dirty door jams) and there were only portable AC units (if you rrquested ahead of visit) that didnt really work well I can totally forgive it all!! First off we were only in room in the evenings so the AC in master room is where we stayed once in the room. Here is where my stars improved THIS IS THE MOST AMAZING THING- They went way ABOVE AND BEYOND... my 5 year old left her precious and well loved stuffed lamb named Baa... she had to fly without him back to Califronia and she did well THANKFULLY but was still all teared up with having to leave him, we called immediately when we dropped off rental car and noticed him missing. The staff went immediatly to look for him and found him. I exspected to hopefully get him in the mail, and told them I didn't care what the cost was and to charge my card (they didn't charge me a thing) but what we got was AMAZING. The staff did a whole colored copy of his adventures with pictures, they even send little gifts along with Baa home..My child is beyond exstatic and so happy, she is playing with her Baa and new friends. THANKYOU STAFF AT ASTON POIPU KAI!!!

Bonnie D (Banning, United States) 08/06/2019

We traveled to Kauai for only five days to celebrate a friends birthday. Poipu Kai was almost next door to where they stayed. I called ahead of time when I realized it was 3 stories and no elevator as hubby is disabled. They assured me a ground floor unit. We were upgraded to a beautiful 2 bedroom house. Very Clean, staff was wonderful...would love to stay there again.

davidgQ339XP 01/08/2020

First of all, this hotel use to be dorm rooms that were then converted to a hotel. Narrow hallways, low ceilings, smelled, no quality to the rooms. The location was not good. The Waikiki Beach area is amazing, great shopping, restaurants, night life, landscape, etc. Stay anywhere near Waikiki Beach.

VillageGypsy (The Villages, Florida) 12/19/2019

We selected the Aston for the night after our Pride of America cruise based on convenience to airport and Pearl Harbor (15-20 minute drive), and the lap lanes in the pool. Obviously oriented toward business travelers, there was little activity on Saturday night. Our suite was on 31st floor with nice view of the mountains. Separate bedroom with TV had glass walls and sliding glass door to living room (possible safety hazard). Living room had no couch or TV. But did have dining table and full kitchen. The parking garage was tight, with 10 levels. We were charged $25.00 for the night - reasonable compared to Waikiki hotels. The ambiance around the pool (open air on 11th floor of connecting building) was excellent with 3 palm trees and other plantings, and rock mini-wall as outside shower. The quality of everything was very high, and we were glad to have chosen it rather than something less well maintained but slightly closer to the airport.

S2778BVmikep (Honolulu, Hawaii) 12/05/2019

The apartment was as advertised. I am very pleased with the amenities, the cleanliness and the views. Centrally located and within a walking distance to Ala Moana or Waikiki. Friendly and helpful staff. I strongly recommend it!

Dryside (Spokane, Washington) 11/23/2019

Our stay was driven by a need to go to Queen's hospital and for that purpose this location is excellent. Staff at the front desk were very friendly and helpful. The room was very clean, the bed excellent and the layout with a separate bedroom was also very nice. Some peeling paint on the bathroom cabinets and the kitchen could have been a little bit better stocked - - but it was workable for what we needed. Location, location, location- - if this location is what you need or want then this is the place to stay.

RobertoFeusi 11/14/2019

we chose this hotel because it was close to the Kulikani hospital and my wife was released at 05.00 am from emergency therapy. When she checked out 7 hours later the hotel wanted to charge 2 days. On the room there was no drinking water and also otherwise no service was attainable early in the morning (shower didn't work) . All this to 220$ per night. In emergencies like this never check into this hotel, rather into a hotel in Waikiki.

Bonnie A 01/25/2020

We had condo suite. Was equipped with kitchen, washer and dryer. Lovely king-size bed and free movie rentals. Had use of bbqs by the pool and hot tub. Staff was very courteous and helpful. Was our first time to Maui and would definitely stay at the Maui Banyan again.

Travelmaster23764788 01/03/2020

This hotels location is great. Also most of the staff was friendly. Our favorite where our room attendants. We also have many issues. The room was not ready on ready on time and it was dirty. Also we bought luau tickets from the hotel and were an hour late. We did not have hot water for 3 days and we still don't. The manager called and took 20 dollars off for the inconvenience. I paid over 1600 for this room and expected to get hot water etc. I am here now we will see if they do anything about my stay if not you will see comments of the other 9 peoples experiences as well.

katloveshorses (California) 12/13/2019

My only complaint was that the mattress needed to be replaced big time. The kitchen had everything you could need - plates, silverware, blender, full size fridge, etc. It was great having the washer and dryer, especially with our sandy towels. Location was perfect. But that mattress. I didn't get a good night's sleep once.

BdBrianS (Vancouver, British Columbia, Canada) 12/11/2019

I would recommend staying here, but maybe it's for the best to rent from the owner rather than booking a vacation package. Each unit is owned so no matter which review you read, if you don't book a specific unit you won't know what you'll get. Our Unit, a 1 bedroom condo, was in the F building (A, B and F are closest) and was a minute from the beach. It was spacious and had all the amenities you need: fully stocked kitchen with decent appliances, washer/dryer, pull out couch and love seat, big screen TV and PS3, shower (not bath), king size bed... The furniture was old and mattresses on the couch and bed were years since needing to be replaced. My back will need a few days to recover. There was a $20 resort fee added on at check-in, but at least that came with unlimited DVD rentals (lots of brand new movies available in the lobby Kiosk). Parking can be very difficult at night. I had to go to the Office and they had to get a staff member to move their car so I could park. The staff were pleasant and we really enjoyed our stay. The Pools are simple but nice and there are plenty of BBQ's available around the grounds. The location is great with lots of shops and restaurants within a 5min walk. Kamaole 2 is an outstanding beach!

teresa190 (Alexandria, United Kingdom) 11/05/2019

Spent our wedding anniversary in Maui, stayed for 3 nights there was a problem in the bathroom with the first apartment,so we were upgraded to a beautiful apartment in the main building. Staff were lovely the manager sent us wine/ chocolates to our apartment. We hired beach chairs so didn't use the pool but it did look nice surrounded by beautiful gardens . We enjoyed our trip to Kihei ,Maui and will never forget it thankyou for making it memorable.

T6XTjeffj 01/21/2020

Room/Hotel is well located in the Southern end of Waikiki. 1 block from zoo, beach, restaurants, coffee, etc... Room itself left a less impressive imprint with very dated kitchen, broken drawers (at least the ones you could open), Broken cable on TV so neither TV worked, mold in shower corners, broken slider on bedroom divider, and hotel hallways never cleaned by staff (ie, vaccumed) the entire 7 days we were there. (dirt, food debris, small pieces of glass, etc.. all on floor the entire time we were there without ever being cleaned up). Beds were hard and creaky - felt more like cheap Motel beds. Room basically needs a full update. Pool was busy, with only 1 out of the 2 hot tubs open for use without explanation. And if you are in a rush, even with 4 elevators, you will need to be very patient. Can be waiting more than 10 minutes at times mid-day. Still gave it a 3 out of 5 simply due to the location, and the minimal time spent in the unit.

Talzie (Wellington, New Zealand) 01/19/2020

We stayed here for 11 nights in January 2020. For the price of the room, location and amenities, it fit the bill for us. The room was large, had a full kitchen, and the bed very comfortable. The decor was tidy, if not a bit tired. The wall above bathroom rail looked as though the rail had been ripped off the wall and hastily re-patched. The pool and spa area was simple and appeared well used by all guests. Unfortunately for 3 days during our stay the pool/spa area was cordoned off without notice. Noise from the road was incredibly noisy in our room on the 21st floor. I think this is just a Honolulu thing - the streets were busy almost around the clock. The soundproofing between rooms was great, we didn't hear any guests during our stay. Location of the hotel is good - one block from the beach & Waikiki strip. Great restaurants nearby - check out Lulu's for dinner and happy hour.

nikolek2015 01/02/2020

Condo style accommodation very bright and spacious. Has a living room, full bedroom, kitchen with oven, dishwasher, full size fridge utensils, coffee maker and lots of storage space.  Washroom is a bit older in terms of features the water pressure was just ok. TV, wifi, safe, iron and ironing board all in the room. Location is very convenient only 2 blocks from Waikiki beach and 2 blocks to all types of shopping: Nordstrom’s Rack, Macys, Ross and even upscale shops such as LV & Omega within 10 minutes walking distance. Many good restaurants close by as well as ABC stores. There is a convenience store and coffee shop located right in the facility. There is a pool, tennis court and laundry facility right on site.

Bondies (Brisbane Region, Australia) 12/25/2019

We stayed as a family having booked the apartments many months in advance. Having seen mixed reviews we did have some concerns, but found the staff friendly, the location great and our apartment being very roomy, clean, good quality fittings with a great outlook. Housekeeping staff were always prompt, friendly. We opted for the King & sofa bed option. Sofa bed was good quality queen which was very comfortable. We were on the 23rd floor, overlooking the pool etc. Just a few minutes walk to the beach, also many food outlets in immediate vicinity by including Burger King, McDonalds, Denny's, Domino's and a very nice 24 hour restaurant across the road at the Hilton Waikiki. In house coffee shop and convenience store. Waikiki Trolley stop around the corner. Laundry located on each floor $2 per load. We loved our stay, would highly recommend and would stay here again.

Rae C (Reno, Nevada) 11/22/2019

First time staying here. I just picked it from the internet. There are great and very helpful! I had a problem with my bill at the end of our stay. The manager came out and let me know what had happened and adjusted it for me. (It was a typo.) Beautiful hotel!

Lorhs (Rapid City, South Dakota) 01/26/2020

We booked on very short notice and were very fortunate to find this apartment with a lanai wrapping on 2 sides. Sunrise over the mountains, view of the ocean, and we were lucky enough to see some whales in the distance. One bedroom, 2 bathrooms, 2 couches, one a pullout. Dining area & kitchen. Easy access to Whaler's Village and the restaurants and ABC store there. The waves in front of the hotel didn't allow for snorkeling, though very fun, but an easy walk to the Black Rock offered snorkeling. The pool & hot tub were also nice.

Kate P (Farmington, Utah) 01/23/2020

We loved our stay at the Aston at the Whaler. We loved the location on the beach as well as being close to the Whaler shopping center. Our kids loved the koi pond and pool area. Our room had great views, we could even see the ocean from our garden view room. Housekeeping and the front desk and pool concierge were all amazing. We loved the pineapple when we checked in! When we come again, we will definitely be staying here again as well as recommending this hotel to others.

Stellarviews (Great Falls, Montana) 01/19/2020

We booked through Expedia which was very simple and price competitive. After the reservation was made I called to request any room not facing South and was assured we’d got it. After check in we found our room to be south facing and they had nothing available for us. Frustrated I shrugged my shoulders and headed to the assigned room. Upon management finding this out, WOW, did they deliver. They found us a room that was much better situated for our needs, all while doing this with the utmost professionalism and Aloha. Our anniversary was saved. The staff, all the staff weather it’s Fred the Bellman or Mimi in customer service, they all delivered service that is most difficult to find today, worthy of 5 stars. We have been here many times and hope to return many times more. This is our FAVORITE place to come and vacation, there is not a better place to stay on Kaanapali beach. Thank you Whaler.

784hollyd (Owen Sound, Canada) 01/11/2020

Our family of 4 (my husband and my in laws) just completed a wonderful 6 night stay at the Whaler. We stayed in 2 premium studio units with ocean view on 4th and 6th floors booked via Aston. I was a little hesitant booking a condo over a resort property as I was unsure of the level of service and ambiance. However, my expectations were far exceeded starting at moment of arrival. We had a lovely greeting with a shell necklace - something that not all properties (even resorts) do. Both units were incredibly clean and I was surprised with the check in call from Aston the morning of our first whole day to make sure we didn’t have any issues. Even though our room was near the elevators on the 6th floor I found it incredibly quiet both day and night. The overall ambiance of the property was great, including the meticulously cared for grounds were impressive. Aston staff was consistently caring for the property and were always friendly and helpful. Given that we were there during Christmas season we didn’t use the pool as it was a little busy, but there was no need with the ocean directly in front. My in laws were in love with the location - they walked to Whaler’s Village daily (maybe 2x daily) and nothing beats a 2 minute walk to great restaurants such as Hula’s and Monkey Pod. Thank you to the Aston staff for making this a wonderful vacation right from the ease of booking and then throughout our stay. I know we will return again. Mahalo.

1Aliza727 01/07/2020

Prior to staying here we stayed at a Marriott vacation village on Kona. And we got spoiled there. We both miss hotel amenities, pool people who will put up umbrellas, etc. Our condo here is very dated. We don’t open doors due to allergies but we met person who was here right before us and he told us he changed condos since noise from bar next door went on all night long. Great location..... but....

LEHankins (Raleigh, North Carolina) 01/25/2020

Lovely location on the beach. Grounds are beautifully landscaped. Perfect location for exploring the island. Lots of food and shops a quick walk away. Stay includes free morning coffee or afternoon mango lemonade and free DVD rental. Staff very friendly and helpful. Room was comfortable. My only complaint was the sheets. The fabric was pilling and was not comfortable. They need to be replaced. We fixed it by turning them over! Everything else was great!

leather-n-lace (Surrey, Canada) 01/01/2020

Can only recommend this hotel! Perfect location on beach. Nice pool area. We came in the night of a storm ,so lots of drift wood on beach. But surprisingly not garbage. Shops and amenities in walking distance. Rooms a little dated but clean and comfortable. Even garden view rooms are great views. We also found it great that we could call and get the bus to stop just by the hotel. Good place to do the whole island from.

steve19511001 (Wilbur, Washington) 12/30/2020

We spent a week in Kauai at the Aston Islander on the Beach. We were celebrating our 50th wedding anniversary and our granddaughter’s 21st birthday. We attended a luau at Gaylords Kalamaku. Our trip was very special. We did experience a lot of rain but pleasant temperatures. This was our third time here and we still found plenty of new things to do and see.

Kingstoffel1 12/26/2019

Hotel right on the beach in Kapaa. All the rooms have a seaview from their balcony. Very close to airport but no disturbance from it. Shopping c very near, restaurant next door on the beach (pricy) but nice. In wintertime its impossible to use the beach because of the dangerous rip currents and high waves. There is a pool(small) and a bar next to it. If you are lucky you may see the endangered Hawaiian Monk Seal resting on the beach! Rooms are ok.

Cooki P 12/25/2019

The hotel was very nice and offered coupons for local businesses as well as for non alcoholic drinks at the poolside bar. I would stay here again. The staff was very amenable. There were dvds and games for guest use.

RobtheCanuck 01/28/2020

Staff at this hotel were fantastic! Always helpful and positive. Grounds are well kept always. We find this property provides great value with fully equipped kitchens as well as a good restaurant on site. Everyone was always so friendly and attentive. Have visited before and will definitely go again.

toddjW8981YF 01/26/2020

Getting remarried at this stage in life is no easy decision. We won't get any award for longest marriage, but we will be returning to Maui for future celebrations and vacations. Plenty to do and a lot more to see.

Greg W 01/26/2020

Our group of 9, 8 adults and 1 child, took a family vacation this year in January. We booked 2, 2 bedroom units. They were able to get our rooms right next to each other which was great. The in room washer and dryer is a nice bonus. The location of the property is fine. Just a few minutes drive from Lahaina Town, which is a lot of fun. Also a few minutes from Kapalua which has some nice beaches. The staff was very friendly and helpful. We were always met with friendly aloha smiles and greetings. The reason for a 3 rating is the Aston Kaanapali Shores is a dated property. The carpets in our bedrooms were very stained and needed to be replaced. The units needed paint, new trim and caulking. The grounds are well kept but older. Pools are ok but small for a place of this size. The lawn area is a waste. It would be good to expand the main pool and eliminate the grass area. The restaurant staff was very nice but the food not so much. There are no servers that make their way around the pool area to help you as in other higher end resorts. The shops are ok but an ABC store is right outside the gate and much cheaper. Food trucks next door were fun. There is no beach, it's rocks, but you can walk a few yards and get a small strip of sand. Better to drive to one of the other beaches nearby. Bottom line is the team does their very best to make your stay pleasant at a property that needs to be upgraded. You will want to sleep here but spend most of your time at other places and restaurants which kind of defeats the purpose for a resort experience.

mikemU1446LM 01/23/2020

First time staying at this property and will be returning! Hotel staff are friendly and helpful, rooms were well appointed with a nice kitchen and washer/dryer. The 2 pools and sun lawn are lovely and quiet places to kick back and relax, especially with happy hour!

angelatG5768AW 01/22/2020

We have returned to this wonderful spot a few times and always find the property to be well run with super friendly staff. The gardens are beautifully landscaped including the pool areas. We always feel comfortable and look forward to visiting again.

Mercfire (Yallingup, Australia) 01/27/2020

we stayed 5 nights, after a long trip from Perth Western Australia, we were pleasantly surprised with the accommodation. the condo was clean , comfortable and peaceful , with a great property and grounds we have thoroughly enjoyed our time here. the kitchen is suitably stocked with all cooking needs in mind , as we like to cook and enjoy a relaxing meal together . beds were comfortable, Pool was very good and access to all local sights great. would highly recommend

theelarsonfamily (Santa Cruz, California) 01/10/2020

We booked through Costco as they have been great. Location is right along water. We had amazing sunset views from our 3rd floor unit. Great space to hang out during the day, big open living room, balcony for our family. We enjoyed the pool, jacuzzi and short walk to shops in Kona. Management keeps everything in great condition. My teenage boys enjoyed the free movie kiosk on-site.

juvemeister (Port Orchard, Washington) 01/09/2020

This resort offers a nice oceanfront setting. The facility is clean, enjoyable, and comfortable in most respects. The commons areas around the beach and pool are nice, the grounds are very well maintained, and parking seems ample (no extra charge). Daily housekeeping was provided as part of the package and my wife & I liked that our 1 bedroom suite had 2 bathrooms, full kitchen plus washer/dryer. Checking in was unpleasant and the wait for a room was long, so we didn't get off to a good start. I would also say that the Air Conditioning system put only a slight dent in the heat we experienced. That said, we spent a pleasant and enjoyable week at a pretty nice facility that was convenient to some wonderful dining and sightseeing, Our only real disappointment was that we paid the extra for an Oceanfront room that seemed more like an Oceanview room when compared with most of the rooms in Building 1. That building runs almost parallel to the shore and faces the ocean fully and directly, most rooms enjoying 160 degree views without obstruction. In Building Two, rooms face more to the south and are divided into sections that are staggered behind one another. If you are in the westernmost section (rooms 123 through 324), you are pretty much on the water with a full oceanfront view. Nice. The section we stayed in was right behind it (rooms 121-422) and set back behind a concrete wall. Thus our room (221) had a deck with maybe a 120 degree ocean view. Our sunset was largely blocked by a concrete wall while most of the folks in Building 1 enjoyed a full sunset view without having to leave their deck. According to the desk manager who went over the facility map with me, 3 of the 5 sections that make up Building 2 are considered Oceanfront in terms of pricing. In my estimation, at this resort not all "Oceanfront" rooms are created equal. If I stayed here again, I would probably choose to pay a lesser amount for an Oceanview room unless I was guaranteed a room in the central sections of Building 1 or the first section of Building 2. Expensive lesson learned.

Via2r (Aarhus) 01/06/2020

Having had a perfect stay in a condo at "Aston Kona by the Sea" a few years ago, we simply had to book it again when we went on our fourth round-the-world tour. This place is simply perfect if you want be as close as possible to the sea, listening to the soothing sound of waves crashing ashore, and relaxing in a quiet and comfortable environment, without noisy and annoying wellness and entertainment activities. The condo we stayed had recently been refurbished and we certainly didn't find anything to complain about. It had every convenience we could wish for during our 9 day stay, and with the car securely parked in the underground parking space, we could spend the evenings on the balcony enjoying the fantastic colours of a beautiful evening sky. In our view "Aston Kona by the Sea" is a perfect place for exploring the Western part of Hawaii, but rather tedious for trekking tours in and around Volcanoes National Park on the other side of the island

LindaS3515 12/31/2020

This is a very nice place to stay. Beautiful views of the ocean from our lanai. The pool was great. Stayed for a week. Never got tired of the view from our condo. Very spacious condo. Everything we needed, including pool noodles for the kids. Would stay here again.

Traveller_World (california) 01/09/2020

Stayed here for 3 nights in december. Property is well located. Staff is friendly. However problem is units do not get hot water (very lukewarm). I filed multiple complaints. I was told issues are 2 fold - they use solar for hot water and aston maintenance cannot fix/adjust water temperature as unit on roof belongs to another entity. Bottom line at $500/day I expect hot water in the room.

cpfry (Sacramento, California) 01/03/2020

I booked my honeymoon stay at the Aston Mahana through Costco Travel and it is my BIGGEST regret. Apparently, the Aston Mahana takes no ownership or pride in ensuring the rooms they are providing to patrons are up to standard in terms of cleanliness and quality. My husband and I arrived to the Aston after a week stay in Kauai (also booked via Costco). We had a reservation at the Old Lahaina Luau (which is VERY hard to get into) that evening. We checked in, saw our room and I was DISGUSTED at what I saw. We immediately contacted the front desk and asked to be moved but due to it being the week after Xmas/NYE week they had no availability unless we paid an extra $500+/night for a two bedroom. We already were paying $450+/night for a crummy studio, seriously asking us for $950+ for a decent room is ridiculous. We called Costco Travel to ask for their assistance as we went to our luau. Our ask was to leave the hotel with a full refund and we would find somewhere else to stay on our own. While in the luau, Costco called me back to inform me that the manager on duty, Suzanne, said we had to leave the luau and leave the hotel that instant to not be charged a two night stay. What great empathy and customer service from the staff at the Aston Mahana! All problems or concerns you bring to management will be met with excuses that it's the private owners fault and they aren't responsible for the unit's cleanliness or quality. They moved us into another studio after the first night but it was just as disgusting as the first. NOT how I wanted to spend our honeymoon. When I went to the front desk again the next morning, the manager on duty, Brian, was dismissive and defensive when I kept appealing for him to find a responsible solution for us. I'll let the photos of studio units 403 and 402 speak for themselves but heed my warning: stay AWAY from the Aston. These particular units had dirty & stained carpets, dead bugs, water damage and mold, and stained bedding.

Wpgtravellers12 12/29/2020

We stayed for 8 days at the Mahana. It has absolutely spectacular views, a nice pool area with BBQ’s that you are free to use and a lovely beach area. We saw dolphins at around 9:30am every day and whales at around 7:30am right from our lanai. Beautiful sunsets. The staff at the front desk were very friendly and always said hello. I appreciated the “borrow a book” area. The beach area is smaller- you need to go down a little further if you want to set up on the beach for the day- but it is awesome for just taking daily walks. We would highly recommend this condo and will be returning soon!

geoffolicious (Denver, Colorado) 12/21/2019

We stayed a week in December here and loved the property. Right on the water with the sound of crashing waves all the time. The view is amazing. You can spend hours just sitting on the Lanai. The beach isn't swimmable but you can walk to one that is. We went with the "premium" unit and would recommend doing the same. I wouldn't call the premium luxury, just remodeled recently.

taylorbrown011 (Seattle, Washington) 12/14/2019

bhv3559 We made a reservation at Aston Mahana at Ka’anapali for a short trip for my 30th birthday. We had plans that mostly involved exploring and being out for most of the day so we were intentional in booking a condo versus a resort or hotel. We just wanted somewhere relaxing, on the beachfront, where we could warm up leftovers, grab a beer out of the fridge, and relax in between adventures. However, I was super disappointed. Let’s start with the pros: All units are truly oceanfront. If you do your research, you’ll know that there isn’t a swimmable beach directly out front. The pool and the hot tub are decent. Parking is also free. The cons: Our unit (302) was absolutely filthy. There were layers of dust bunnies in the pocket door to the bathroom. The closets were full of sand and dirt and old appliances. The wicker entertainment center had an interesting faux floral arrangement, all of which was covered in a thick layer of dust and grime. The deck had cheap pool chairs and table that were worn and dirty. The paper towel holder had mold all over the handle. The bed was thin and uncomfortable. The detergent drawer on the washer was covered in black scum. All in all just gross. We washed all of our dishes prior to using, and did our best to wash things that we could, and avoid things that we could not. Because it was such a short trip, I didn’t have time to make a fuss to switch rooms. What really sucks is I’m sure the property has some lovely units. We initially planned to book directly through an owner on AirBnB, but our nights were quickly booked. We booked directly through the property and ended up with the dirtiest room I have ever stayed in. Also, the neighborhood is not ideal if you plan on exploring the whole island. Ka’anapali and Lahaina are decent, but there is only one main road to the central or eastside - everything outside of west maui will take you at least an hour to get to. I would not recommend this property. Especially not through the property reservation service itself. It was a very disappointing stay for my 30th birthday.

Olympia_Deb (Olympia, Washington) 01/25/2020

We stayed here on an RCI timeshare swap. We were upgraded from a two bedroom to a three bedroom unit - we didn't need the third bedroom (two couples) but appreciated the spaciousness. Very well stocked kitchen with lots of pool toys, etc. in a closet. The pool area was nice and there are tennis courts, etc. on grounds. It's a short walk to the beach with lifeguard on duty, and about a mile walk or drive to downtown Kihei with many dining options.

Wainman23 01/23/2020

This place is so beautiful and clean. Excellent customer service, quiet and serene. Off of the main crowded road but within a comfortable walking distance to a few good beaches. Very reasonably priced. There are some amazing restaurants nearby that you will be very happy with. This is a very family friendly facility. I would recommend this place to anyone.

leogem (Regina) 01/16/2020

unit is large (2 bedroom) but kitchen small and furniture dated. Cleanliness leaves much to be desired- build up of dust on ceiling fans disgusting(afraid to turn on as didn't want that debris on our bed, table, etc). Speaking of the fans...you are told you must turn off A/C when not in unit but they still charge extra $45/week for power usage so don't sweat and keep your unit cool if you want- you pay for it. Extra charge for safe, rent key from front desk. Mai Tai Monday is nice social time. Storage space is large and contained beach stuff such as chairs and umbrellas and boogie boards which was nice. Short walk to beach, but stairs going down or must walk down driveway so only if able. Foodland expensive, but similar price to Safeway. Lots of eating out options nearby.

howardsiddall 01/14/2020

a perfect 10/10! It was our second visit in two years and the staff, facilities, amenities are very wonderful. It is hard to believe the age of the property based on the upgrades and care the staff take to maintain it. thanks

Joanne S (Columbia, Missouri) 01/08/2020

My family rented two second floor 2-bdr units, with galley kitchen and living room. Kids slept comfortably on the pull-out couch in the living room. Parking is right in front of the building. A/C unit in the living room ran constantly and could not remove enough humidity to get the main living space to a comfortable temp for Mid-Westerners during the day, but my bdr was comfortable at night. I turned nosy A/C unit off at night. Pool is not heated. The resort (even pool area) was decorated very festively for Christmas, and Santa arrived by helicopter on Christmas eve on the lawn to see the kids! Impressive! Daily maid visit to empty trash and supply fresh towels was much appreciated. Units could use some updating, but were clean; kitchen was well-stocked. Closet held all kinds of useful beach equipment that we could not have brought ourselves. Clean grills available outside the building for grilling. Beach towels (one per person) available in the main office. I would stay here again. One family from Canada said they had been coming for 10 years.

chrisQ7733NO (Modesto, California) 01/15/2020

Paki Maui is nicely located. We stayed in #102. Owner offered on VRBO. Great view! Easy access from parking lot. Easy walk to pool and ocean. Well stocked, close to everything. I would stay again! Had a great time!

corvettekaren (Golden, Colorado) 12/31/2020

we had 3 nites total at paki maui. 1st nite arrive at 9pm, no one to check us in. have to use the phone around the back of the office- guess what, the phone didn't work! luckily one of their staff came by and asked us what we needed, told him, he said use the phone-told him it didn't work, he tried and it didn't work. so he took the phone into the office and got us our keys. had to check in the next morning. the last nite there- the worst ever at any hotel!! a car hit a power pole about noon. after waiting many hours, we still couldn't get back to the hotel after going out and getting something for breakfast. we asked the fire dept and police dept- they told us to go walk in the ocean to get back because it wasn't opening up until morning- we had a flight at 11am. we had to walk back in the ocean- approx. 3-4 blocks in high tide! luckily a nicer younger couple helped us. got back to the room, very little daylite left. found a flashlite- no batteries in it! went to the office, which had a generator- for the office only. asked if they had any batteries for the flashlite- she actually had the nerve to tell me "you need to contact the unit owner if you want batteries" !! I had no idea who the unit owner was!! asked if I could charge my phone in the office for a few minutes, as it only had 5% left. she told me "this is for me, not you to use!" we went back to the unit, no a/c, no power, pitch black except for the flood lites of the power company trying to take out old poles and put in new ones. we had food in the refr for lunch and dinner that day- all of it went bad. when we got home, tried to get a refund for the last nite- they refused! per management, the power never went out!! I sent them the pics showing all of the poles down on the ground in front of it, they told me "that was after you left". I had the names of the office people I talked to, everything, sent them copies of the pane tickets and car rental showing we were there. their reply was "if we gave everyone their money back for that nite, we would be in the hole- so no refund for you". I contacted the company we made the resverations thru, sent them everything I sent the paki maui- we got a refund immediately. don't recommend them in the least bit- they didn't care about anyone.

juliebP4259LS (Sydney, Australia) 12/29/2020

We stayed in 304. Ocean front but very expensive $3240AUS for 4 nights. 2 bedroom unit has what you need but no extras. Shower in main bedroom didn’t drain properly ( reported day one no one looked at it). Lift in main bedroom not working (also reported no action). One power outlet in main bedroom faulty (also reported no action). No plug for kitchen sink ( also reported no action). Main beef sliding door has major issues licking and unlocking (also reported also no response). Over all service very poor actually non existent. Staff not attentive I stood waiting at the front seat while the man behind the rest continued to text on his phone. It took him a few minutes to complete his text then asked what I wanted. Beds are very soft and the head board is very loose ( barley attracted and kept dislodging power cord). Don’t look behind bed dust dust and more dust. Mould in the bathroom.

P1935AEsusans (adkins, United States) 12/20/2019

Wonderful accommodations, lots withing walking distance, well stocked condo, secure, and restful. Public beach one block away. The Farmers market donw the street had wonderful selection. ABC store ready made meals were yummy. Reserved the condo on VRBO no problems, highly recomend.

ATravellingJimmy 11/05/2019

Our stay at Paki Maui was well worth the price. This condo style accommodation provided great views, an uncrowded beach area, with an easy to find location. We found Paki Maui to be a great place to rest up after our daily adventures.

aarstadj (Seattle, Washington) 01/01/2020

When we arrived it was clear the unit had not been cleaned. My daughter ended up getting lice from the bed, and was bit multiple times by something overnight. The floors were dirty and clearly not vacuumed. Showers weren’t cleaned. Hawaii was beautiful, but will definitely stay somewhere else next time.

Road370849 11/21/2019

Waikoloa Shores located in an ideallic setting, swimming pool, hot tub, tennis court, work out room, close to shops, and A-Bay that is great for kayaking, sailing, and snorkeling. Property is immaculate and family friendly. Home away from home.

lexijbella (Chino, California) 06/30/2019

I booked this trip through Costco, so I expected a nice resort. What I got instead was a completely outdated run down resort. The first night I turned on the lights on the restroom only to find cockroaches crawling around. I wasn't able to use the bathtub because the paint was peeling off. I found other people's trash inside the kitchen cabinet. There was old fake floral arrangements that were placed throughout the room, that were very dusty and dirty. The patio outside was dirty and dusty, with bird poop all over the patio furniture. On top of what you pay to stay there, the day you check in they charge you $150 cleaning fee along with 10% gratuity added on each day, and yet no one came to clean the entire time we were there. I ended up leaving early and booking a room at the Hilton across the street. Payed more than expected on this trip, never again will I stay at this resort, big mistake on my part for not doing my research and trusting Costco.

glendq (Kelowna, Canada) 06/04/2019

we enjoyed a very nice week here and liked the beaches nearby. the room was large enough for 6 of us in this condo. there was plenty to do nearby. the surrounding grouds were beautiful. the pool was clean and not too busy. really enjoyed it.

yes2travel (Atlanta, Georgia) 11/26/2018

I must begin by giving high marks to the Aston desk staff. Jenny Tolentino knows her business and how to make customers happy. I spoke with her before and during my stay and she went over the top to make things wonderful. If you stay here through an Aston booking don't hesitate to ask for her assistance if needed. You will not be disappointed. Our unit was a 2BR Garden View. The unit size was terrific and the balcony out of this world wonderful. The unit itself is privately owned and was very dated. There were patch marks on the walls, worn out cabinets and a general "1970's" type furnishings, sinks etc. The kitchen appliances and furnishings definitely need replacing and from something more upscale than Wal-Mart. Regardless of the shabby room disappointment we had a lovely time and will definitely return to the resort in the future. (Albeit requesting a different room.) The pool and grounds are fantastic. The tennis courts very well maintained. It is lushly landscaped and very quiet. Access to Waikoloa restaurants is easy and the nearby hiking trails wonderful. Wish I was there right now!!

Sherry C (Spokane, Washington) 01/24/2020

Lovely, roomy apartments. Fully equipped kitchen, including accessories like whisk, measuring spoons, pasta drainer. Fantastic view of beach from lanai. All the staff are very friendly, welcoming and helpful. Good location with convenient access to beach. Nice bathroom amenities.

eightfc 01/23/2020

Could not recommend this hotel any more highly. It met our very high standard of expectation. We will book this hotel again for our next trip without even comparing the alternatives. Location was also superb

carmelicab (Lakewood) 01/21/2020

Family vacation My family and I had a wonderful time on our vacation with the help of having an amazing hotel to stay at. Everyone was so nice and welcoming into the hotel. Anna was very nice the first day we met her. She welcomed my family and I with open arms, cool towels and a smile. We were all so appreciative of her. If we called for any assistance the front desk or house keeping was amazing and helpful. The valet parking employees were also amazing. They do everything; park the car, bring bags up, load the cars, etc. My family and I were so amazed everyday and we just could not get enough. We can not wait to go back. We know the hotel we will be at.

Kerry553 (Christchurch, New Zealand) 01/16/2020

This place has an excellent location. We upgraded to a penthouse on checkin and didmt regret it. Great views. Its very clean and well equipped kitchen so was easy to have breakfast there..but you could easily cook as well. Staff very friendly and helpful. Highly recommended.

hongsookim 01/15/2020

nice view, friendly staff, room upgrades and everything was good~ the best thing i want to recommend is cleaned room and brand new interior. also ocean view scenery was beautiful. everything was good!!

amandar692 (Melbourne, Australia) 01/08/2020

Over 20 years we have been visiting Hawai’i and try to stay at The Circle for part of our holiday. All about position position right on the beach , easy walking distance to all main parts of town. Friendly staff, clean , safe, affordable, we love the little circle on the beach .

minyonbo (Seabrook, TX) 12/30/2020

Small, but clean hotel right across the street from Waikiki beach. It has no pool, but who needs a pool when you’re that close to the beach! Be sure to get an ocean front room, it is worth it! The location is within walking distance of many shops and sites.

FiveStarPA (Brisbane, Australia) 12/11/2019

Our family of 4 stayed in this hotel and have loved it. We upgraded to a full beach view and it was worth it. Its an older hotel with no pool or bar etc but has been great. Amazing views and is perfect location. . It's a small hotel with car park underneath. The rooms are small however very clean and tidy. The beds are fantastic all 4 of us have slept very well. TV is only basic chanels but you can hure movies or playstation.. We love that you just walk across the road and swim in the most beautiful water. No noise comes from the street despite the fact you are on the main drag.Definitely value for money. We would stay again.

Stay478995 12/06/2019

Arrived in Waikiki around 10am and thought I'd just drop my bags off until 2pm check in - Jay at reception offered me an upgrade to Oceanfront for $25 per night - of course I took it! Very fast check in, very friendly AND I got to check into my room straight away! The views are to die for, one of the best value for money hotels on Kalakaua Ave (imo). Kamaki is just awesome too! The room was clean, beds super comfy and the bathroom supplies were Hawaiian Tropic so I'm happy as! Lifts run better than other hotels I've stayed in, Eggs n Things is directly downstairs, you can order your food and they'll deliver to your room (rather than waiting ages in line as it's so popular). Beach towels are provided, beach is right across the road. McDonalds is a one minute walk away as is an ABC store. The noise from the streets aren't too bad (I was on the 13th floor) and the aircon is great too. All in all, I had a great experience at Aston Circle Waikiki and would recommend it to anyone!

MagKH 11/29/2019

Even the word Terrible can’t fully describe my experience with this hotel. It was a nightmare. I stayed at this hotel for one night and I woke with red spots of my legs, obviously they were bug bites. I complained and here are some highlights on what the GM said to me: “Flea is everywhere.”( He said it more than twice.) “Those marks (bug bites) on your legs don’t seem serious, they all should be gone by the end of today.” He asked a few times if I had been to the beach and I answered him a few times “NO!” More important, He had never said sorry to me, no apology at all!!!! May be Flea is everywhere to him as a general manager in this hotel. I have been to many hotels and this is the first time I had bug bites from a hotel. I only stayed in this hotel for one night and all those bug bites scars leave on my leg forever!!. Flea is everywhere? Probably it is true to this hotel. Furthermore, He said my one night stay cost will be covered by the hotel, but until now ( almost two weeks already) I am still charged for the cost!!! I am so upset and angry !!

jetsetter369 (Chandler, Arizona) 01/13/2020

The accommodations were actually better than I thought and I'm glad I changed my reservation to this property. They were reasonably priced and offered a nice military discount. The room was quite sizeable for 3 people. It was clean and that's something I'm very particular about. They have an excursion desk, in addition to luggage storage and a waiting area once you check out. They allow you to use the showers and accommodations as well but need more ventilation in the changing room. We almost suffocated because there was no air, no windows open or anything and when I asked maintenance to provide, he shunned me off with a bad attitude. That was my only negative experience. The front desk girl was extremely nice and helpful but I can't remember her name. We looked for her everyday because we knew she would be helpful...she was the only African American I saw on the property. We enjoyed our Christmas vacation.

BrownShaddow (Temecula, California) 01/10/2020

The rooms we stayed in were dirty and very outdated. We found hair in bath tubs, sofa bed and bedroom bed sheets from previous guests! Holes in sheets and crumbs under sofa cushions. My daughter woke up 1 morning with bed bug bites and we had to re pack all our luggage and Our groceries that we filled up the kitchen with to move to another room and we ended up finding another bed bug in the new room! 😫 We will never go back to this place again! P.S. thanks to Costco travel for offering this wonderful vacation package to their members!

Quynh D (San Jose, California) 12/17/2019

Kitchen cabinets seems to be new but rest of space is outdated! Cons: -When the water is on in the bathroom, it is very loud! Water pressure is ok -AC is also very loud when running -Parking system not super convenient as you have to pay per day and remember not to lose the parking ticket. It’s not attached to your room key. Pros: Friendly staff Decent location and walkable

522glennt 12/15/2019

Very very disappointing. Rooms very outdated. Bathroom so small can't move our main bedroom has no room to put our suitcases. Will never come back. Pool area is very average. If you want to use the hotel gym a $75 deposit is required. Hall ways and lifts are dirty and stained.

Realhys 12/09/2019

Great place to stay, super clean and friendly helpful staff. Short walk to the beach and restaurants. Great pool with awesome views of Diamond Head. Huge pool deck with BBQs. Thanks for the awesome stay, and thanks for the 37th floor views!

Rob7039 01/05/2020

I’m not 100% sure the staff assigned us to the correct Room. There was a baby crib in the room when we checked in . The next day the staff called to see if they could go in the room to get it to which I said use, They them called three more times and emailed twice! This isn’t how I wanted to spend my first day of vacation. They were not very generous with supplies either- I think there was one extra roll of toilet paper and one extra garbage bag. The sofa bed was old and in pretty bad condition. We ended up purchasing an air mattress because there was no way anyone was going to get any sleep on that thing.And i was really unimpressed when we got locked a few days before we were due to check out. .The door code had got changed without notifying us. I wondered what would have happened if we had come back to the unit after office hours? Not impressed anyway- wouldn’t recommend.

maicoman1 (Waikoloa, Hawaii) 11/24/2019

I have been to the Big Island many many time and Colony Villas is the best place we have ever staye 2 pools and nice excersise facilities, and a very nice tennis court to boot. I would come here again without hesitation. Also felt very secure and safe

Lucretia L 11/16/2019

Property was beautiful as was the 3 bedroom villa we stayed in.....couldn't have asked for a better location. Home was well appointed and we did not lack for anything! Centrally located for all of our activities and with a pool and restaurant on property you really didn't need to leave if you didn't want too.

Hugemaniac1 (San Jose, CA) 11/04/2019

These are lovely Villa style units which have fallen upon disrepair. We stayed in Unit 801 which has a great floor plan and nicely furnished. The unit though is showing signs of aging which was apparent in broken blinds lading to the patio. The management company is doing a very poor job: on check in we were missing all sorts of items such as kitchen dish soap, no sponge, a single trah bag, no soap for the dishwasher, a single partial roll of toilet paper in the bathroom among other issues. The blender smelled as if something died inside of it. On the positive side, the sleep experience was good, quiet with good bedding. The fairway views are quite lovely and the grounds are well maintained. These units have great potential but are suffering as the result of management which seems a bit indifferent.

MargaretK576 (Bassano, Canada) 08/11/2019

My daughter and stayed at the Colony Villas in August. This is not a hotel but indivudual condos. There is no restaurants or bars on the property but it is a great place to stay. We had a large, well appointed 2 story, 2 bedroom, 2 bath condo. The master bedroom is upstairs and well appointed with a walkin closet. The bed was comfortable. The downstairs had a well appointed kitchen with a dining and sitting area. The second bedroom had 2 single beds and a cot in it. We were situated very close to the family pool. It is peaceful. The resort is gated. The grounds are wonderful. The only challenge is that you have to drive if you want to eat out. My experience being in a large group on this resort, is to go to Costco and get your food and drinks. By the time you get done with the day, you are ready to slow down for the evening. This place does have BBQ in the pool area and you need a key to get into the pool/BBQ area and a key to get out. All in all, I would recommend this resort to couplees with children or to anyone looking for peace and quiet.

Happy-Fisherman99 01/23/2020

My wife and I came to fish for three days. It was fantastic. It was the first time we caught dorado and sailfish. Manuel, our captain and the first mate Kevin were great. Hope to return next season to fish with these guys again. The lodging was very nice. Not having any TV helps you unwind and relax. The food was wonderful. All of the staff are top notch. Next time we will add a couple more days to enjoy some of the eco tours.

Z2934RFsteveng (Stanwood, United States) 01/22/2020

I've taken a number of fishing trips in Alaska and Vancouver Island, but this stay at Crocodile Bay Resort has them all beat. The staff is incredibly friendly, rooms spacious and clean, and the resort grounds beautiful. The food was exceptional with an extensive menu selection that is unusual for a fishing destination resort. We had two days of inshore fishing and one day of offshore. We took a rainforest tour and a half day snorkeling tour. We also took advantage of the spa for a massage - I highly recommend the "Angler's Massage" (fabulous). Pool and hot tub was very nice.

Chris C 01/16/2020

I recently had the opportunity to spend time at Crocodile Bay Resort. The resort itself is beautiful and very clean while embracing the stunning natural surroundings of the Osa Peninsula. The resort is incredibly located, next to the airport and walking distance to everything in town. The staff is absolutely fantastic… top notch hospitality skills and they genuinely make you feel welcome. For those that do not speak Spanish, the staff speaks great English! I decided to explore the Golfo Dulce by taking one of Crocodile Bay’s many tours. They offer such a variety of activities, but I decided to do the snorkeling tour. I am fortunate to say that I have had the opportunity to snorkel in many locations around the world. However, I can honestly say that this snorkeling tour completely exceeded any expectations. The guide, Diego, has been taking groups on snorkeling tours in the area for over 8 years. He definitely knows his stuff! He is passionate about nature and wildlife, which I found utterly contagious! He was able to point out many different types of fish, rays and even moray eels! At one point we heard the calls of dolphins under the water. Our boat’s captain, Walter, called us aboard and he whisked us off to find a giant pod of dolphins. It was a blended pod consisting of bottlenose and spotted dolphins. They said there could have been at least 100 dolphins! They were everywhere! It was a truly magical experience! After the tour, I went to the spa where I had a 50-minute Swedish massage. The masseuse, Monica, was superb! I often like to get massages when traveling... Monica really raised the bar. She was very aware and made sure she was applying the perfect amount of pressure. I have never had 50 minutes pass so quickly! I could have easily stayed there for another hour! They offer a large menu of spa services – different massages, facials, etc. Highly recommended! At the end of my time at Crocodile Bay, I was given a ride by one of their drivers, Jorge. He was incredibly helpful and professional. We had the chance to have a great conversation about conservation and nature! His English was impeccable. Keep up the great job! I can’t wait to return to Crocodile Bay! Thanks for everything!

JenniferBlaschak (State College, Pennsylvania) 01/04/2020

I traveled with my husband to Costa Rica for a fishing vacation for him and some relaxation for me. I saw they had a spa but really expected a small room with a table. I was wrong! This place is legit and could rival my high-end spa in the USA. We booked a couples massage and the therapists were accommodating in pressure strength. It was so good I went back for a chocolate wrap and facial and another Swedish massage! Gloriana was courteous and professional. I think I melted into the table- it was so relaxing! So, while your husband heads to the water, head to the spa. Better yet, go fishing with him, then book a massage to relieve those aching muscles from all the fish you catch!!

Z6752KGmeghanm 01/03/2020

I should begin this review by stating at the outset that my husband, kids, and i are NOT a fishing family in the least. We visited crocodile bay with my sister and her extended family, who are avid fishermen, and figured that even without being there just to fish, we would have a chance to get out of the NYC cold over the holidays and spend some time with our family. Never in my wildest dreams could I have imagined the trip we would have. We visited for Christmas and New Years with our three year old boy (who is nuts) and six year old girl. My sister had her 5 and 9 year old boys with her, and the other family who joined us had 8 and 11 year old girls. Six kids in all- ranting in age from 3 to 11- only one of whom had ever been fishing before or really had an interest in it at all- and not one kid or adult spent even one second bored or unhappy. My husband did decide to go out fishing one day and caught a beautiful mahi, which the kitchen prepared to perfection. He also caught a tuna and enjoyed the sashimi on the boat. Incredible experience for a first time out! The next day they caught 16 rooster fish and several others, which my brother in law (an experienced deep sea fisherman) describes aa the best fishing day of his life. The only problem we had with the excursions was that we didn’t have enough time to do them all! We- even with the little 3 year old in tow- were able to do the monkey tour, the zip line (he went with a guide and then with me), the Christmas Day cruise with swimming in the bay, the chocolate farm tour, horseback riding through the jungle up to a secluded waterfall, two days at the beach, fishing off the pier (our little guy caught a snapper big enough to feed us all for dinner!), and the most amazing fireworks display/bonfire/resort party on the beach you could ever imagine. They also drive us 1.5 hours away to go to scuba dive at drakes bay, another highly recommended experience. Honestly, I was super nervous before this trip. We and our kids had no idea what to expect and being in the rainforest with small children made us a bit anxious. But the staff was absolutely incredible- every single person, despite how nuts or kids were, how loud our group of 14 was, what specific requests we had- they all treated us with nothing but patience and kindness. And accommodated every need. The rooms are clean and comfortable. The grounds are beautifully maintained. We saw dozens of monkeys, a sloth, a crocodile, a sea turtle, macaws, iguanas, and countless birds that were nothing short of stunning. The spa is calming and the massages hit the spot. Before we even arrived I asked some rather odd questions that I figured would go unanswered but beau wrote incredibly thorough and thoughtful responses to put our minds at ease about traveling with little ones. We knew the whole staff by name by the time we left. never could i have imagined the experience we would have Our kids cried the whole way back to nyc. It was the trip of a lifetime. The day before we left they took us out for more swimming and fun on the boat, and we were joined by a pod of dolphins who followed us along, while a double rainbow appeared across the bay. Couldn’t have imagined a more perfect way to end a most perfect trip.

871cruzr 01/07/2020

Don't be deceived by the pictures posted online!!! Definitely on the contrary and were taken probably 30 years ago. It needs a complete renovation. Because of the scary condition of their one and only elevator, we used the stairs all the time. The only thing nice about this place is its location.

Z2025TEmichaelt (Honolulu, Hawaii) 12/23/2019

This place is horrible. Filthy. You just feel dirty staying here. Male front desk agent at night was very rude. No deadbolt on door. Toilet made noise all night. NO CLOSET OR HANGERS EVEN!!! No outside guests after 10pm. Very limited parking. Will never stay here again and suggest you don’t either.

ellenleffingwell 11/23/2019

Dated hotel, needs some updating. A little less expensive than other hotels in the area. Coffee provided was Excellent. No frills but all we did was sleep there anyway so it was fine. Walking distance to a beach. Long but walkable distance to the shopping. Elevator was clunky but worked. Covered parking area a bit small but was nice to have. Did not like paying the $30 extra a day for parking. And was not expecting an additional $130 cleaning fee, but we had booked through a different site, not Ewa directly.

James L 11/03/2019

The Ewa Hotel reminds me of a cross between some places I've lived. I've lived in cinder-block military barracks, and I've lived in an old building in San Francisco. Like the SF apartment, it's close to natural beauty. One of the reasons I chose the Ewa between the lower-cost hotels is that instead of window air-conditioning units; noise right over the bed, the Ewa has quieter units, and they work well. The other reason is proximity to Waikiki Wall / Queen's Beach. The cleaning staff is excellent and pro-active about removing wet towels to keep humidity down. One disappointment - the roof deck is not handicap accessible - the elevator stops the floor below. During our stay, the other guests were friendly and the staff was excellent. Advice from another review - get a balcony unit! Even though the balcony is small, we were very glad to have it.

sfmattyb (Los Angeles, California) 10/24/2019

This is another of the old-and-tired Waikiki hotels in desperate need of renovation and TLC. The price was right but you basically get what you pay for. Good location, on the quiet side of Waikiki and close to the beach, but definitely no frills and no amenities. The room and property overall are tired. The front desk staff all seemed less than excited to be there.

MichelleM50 (Melbourne, Australia) 01/26/2020

We stayed here for one night due to its convenient location. We had a suite on level 22 facing the main road. The suite was spacious and clean. The beds were comfortable. The only complaint I had was that the rooms are not sound proof and you could hear car horns and sirens from the road. There is laundry on this floor but it's a $2.50 fee for each wash and dry. There are 2 pools, one is a tanning pool. The other is a larger pool with warm water. My son was told he wasn't allowed to jump in the pool but it is 8 foot on one end so that means the only way in is to use the ladder which people tend to hover around. I found the staff and reception to be efficient but not very informative. We had no idea where the pools were and had to ask other guests as there is no signs in the lift. The luggage desk was never attended. There is a phone that you call to ask for luggage to be stored but we had to call twice before anyone came. When we wanted to pick up our luggage they were so slow that we decided to wheel our own luggage to our room. On Friday night there is free entertainment at the hotel courtyard area. The reception staff didn't inform us about this but there was a flyer in the lift. We had ice cream at Dave's Ice cream and the lady who works there was so friendly! Lovely lady and delicious ice cream. The convenience store is also very big and has a lot of variety. The best thing about this hotel is the location and our room was also impressive and well equipped. Maybe next time I would request a room facing the marina, might be quieter.

kjh259 (McMahons Point, Australia) 01/11/2020

This "old lady" was the first high rise in Waikiki and the hotel featured in the original Hawaii 5-0. Situated on the boat Harbour next door to Hilton Hawaiian Village, its location works well for airport drop off, proximity to Ala Moana Mall and Lagoon in front of the Hilton. Though dated, rooms well equipped with full kitchen, small bathroom, beds firm, lack sound proofing with rowdy neighbours. Also we've been advised that we cannot use our NAB Traveller card to settle bill, which is preloaded with USD, which we always use when travelling as it avoids multiple exchange fees back to AUD. Other hotels we have stayed in, in Hawaii do accept this card. Will most likely go back to Hilton Village next time. This is our 5th trip to Hawaii.

saltone (Tasmania, Australia) 01/09/2020

Not impressed - stayed October 2019 and while the view was great and had everything we needed, the floor (including balcony) was filthy, the air con drip tray kept overflowing on to the balcony below and we got a violation, even when we thought it had been taken care of, got another one with a not so nice message. The air con itself was mouldy (I don't know if that is the correct word, but definitely unhealthy), the shower head had a calcium build up, the shower had cracks in the side tiles, the light switches were dirty, as were the curtains and sliding doors. Bugs did appear but there was bug spray available. My recommendation would be to stay elsewhere unless renovations had been done, or it had a really good clean.

JER154984 (St. Catharines, Canada) 01/06/2020

Very happy with accommodations. We had a room with a king bed and pull out sofa and small kitchen area. Laundry facilities on the same floor. City view room. Didn’t mind the constant home of traffic below, don’t even notice it after awhile. We have had drinks and dinner in Cinnamons, the outdoor patio if comfortable and a nice evening gathering space. Live entertainment is offered some nights. We have taken a couple of Roberts Hawaii tours that pick up right out front the hotel. We also used the Waikiki trolley lines for sightseeing. No need for a car at this location. Easy walking distance to many things. I would stay here again.

418tonij 01/05/2020

Sadly there is not one pleasant thing I can say about this Studio Condo. This was my experience. 1. On walking in the condo and there was a very stale smell, as if the room had not been cleaned. 2. On retiring, the bed was disgusting. A very strong male odour which permeated in the pillows including in the sheets and duvet, as if they had not been washed. Day 3 I found the time to wash the lot as I could not tolerate the unclean bedding , 3. The Air conditioner was unable to be left on at night whilst sleeping due to the loud noise, a square box inserted in the fixed glass on the floor to the outside on the balcony. 4. Unfortunately the balcony door was not able to be left open during sleep time due to the street noise of cars and people, and the studio was on Floor 14. 5. Day 4, the toilet overflowed, with use of the toilet appropriately and only using the toilet paper provided. Fortunately, I had many of my family also in the hotel and had respite when required. I was very disappointed with this studio condo and paying $2400.00AUD for the week, I do expect clean and up to date bedding and a toilet that functions. All in all, in my view, the owner needs to pay attention to detail and check on cleaning quality. Also, please toss the fake plastic flowers!

MichelleM50 (Melbourne, Australia) 01/26/2020

We stayed here for one night due to its convenient location. We had a suite on level 22 facing the main road. The suite was spacious and clean. The beds were comfortable. The only complaint I had was that the rooms are not sound proof and you could hear car horns and sirens from the road. There is laundry on this floor but it's a $2.50 fee for each wash and dry. There are 2 pools, one is a tanning pool. The other is a larger pool with warm water. My son was told he wasn't allowed to jump in the pool but it is 8 foot on one end so that means the only way in is to use the ladder which people tend to hover around. I found the staff and reception to be efficient but not very informative. We had no idea where the pools were and had to ask other guests as there is no signs in the lift. The luggage desk was never attended. There is a phone that you call to ask for luggage to be stored but we had to call twice before anyone came. When we wanted to pick up our luggage they were so slow that we decided to wheel our own luggage to our room. On Friday night there is free entertainment at the hotel courtyard area. The reception staff didn't inform us about this but there was a flyer in the lift. We had ice cream at Dave's Ice cream and the lady who works there was so friendly! Lovely lady and delicious ice cream. The convenience store is also very big and has a lot of variety. The best thing about this hotel is the location and our room was also impressive and well equipped. Maybe next time I would request a room facing the marina, might be quieter.

kjh259 (McMahons Point, Australia) 01/11/2020

This "old lady" was the first high rise in Waikiki and the hotel featured in the original Hawaii 5-0. Situated on the boat Harbour next door to Hilton Hawaiian Village, its location works well for airport drop off, proximity to Ala Moana Mall and Lagoon in front of the Hilton. Though dated, rooms well equipped with full kitchen, small bathroom, beds firm, lack sound proofing with rowdy neighbours. Also we've been advised that we cannot use our NAB Traveller card to settle bill, which is preloaded with USD, which we always use when travelling as it avoids multiple exchange fees back to AUD. Other hotels we have stayed in, in Hawaii do accept this card. Will most likely go back to Hilton Village next time. This is our 5th trip to Hawaii.

saltone (Tasmania, Australia) 01/09/2020

Not impressed - stayed October 2019 and while the view was great and had everything we needed, the floor (including balcony) was filthy, the air con drip tray kept overflowing on to the balcony below and we got a violation, even when we thought it had been taken care of, got another one with a not so nice message. The air con itself was mouldy (I don't know if that is the correct word, but definitely unhealthy), the shower head had a calcium build up, the shower had cracks in the side tiles, the light switches were dirty, as were the curtains and sliding doors. Bugs did appear but there was bug spray available. My recommendation would be to stay elsewhere unless renovations had been done, or it had a really good clean.

JER154984 (St. Catharines, Canada) 01/06/2020

Very happy with accommodations. We had a room with a king bed and pull out sofa and small kitchen area. Laundry facilities on the same floor. City view room. Didn’t mind the constant home of traffic below, don’t even notice it after awhile. We have had drinks and dinner in Cinnamons, the outdoor patio if comfortable and a nice evening gathering space. Live entertainment is offered some nights. We have taken a couple of Roberts Hawaii tours that pick up right out front the hotel. We also used the Waikiki trolley lines for sightseeing. No need for a car at this location. Easy walking distance to many things. I would stay here again.

418tonij 01/05/2020

Sadly there is not one pleasant thing I can say about this Studio Condo. This was my experience. 1. On walking in the condo and there was a very stale smell, as if the room had not been cleaned. 2. On retiring, the bed was disgusting. A very strong male odour which permeated in the pillows including in the sheets and duvet, as if they had not been washed. Day 3 I found the time to wash the lot as I could not tolerate the unclean bedding , 3. The Air conditioner was unable to be left on at night whilst sleeping due to the loud noise, a square box inserted in the fixed glass on the floor to the outside on the balcony. 4. Unfortunately the balcony door was not able to be left open during sleep time due to the street noise of cars and people, and the studio was on Floor 14. 5. Day 4, the toilet overflowed, with use of the toilet appropriately and only using the toilet paper provided. Fortunately, I had many of my family also in the hotel and had respite when required. I was very disappointed with this studio condo and paying $2400.00AUD for the week, I do expect clean and up to date bedding and a toilet that functions. All in all, in my view, the owner needs to pay attention to detail and check on cleaning quality. Also, please toss the fake plastic flowers!

jackieggrafe (Pickering, Canada) 01/24/2020

Hotel had a good reception area. No problems checking in. The room was clean and had a kitchenette so we were able to make a meal in the room. This saves a little on cost. The concierge was amazing and so helpful. We were able to get to a few tourist attractions. Only problem was that we didn't realize it was a no smoking building. But they had a designated area outside. The pool was small and not a lot of chairs available.

W7902DEcarolb (Long Island, New York) 12/11/2019

Great experience here! Extremely clean spacious rooms, friendly staff and possible upgrades! A walk to the beach and Luana supplies the beach towels! Very convenient for shuttles right outside the hotel. A walk to shops too....already booked again for next year!

Tim B (Jakarta, Indonesia) 12/10/2019

I strongly recommend the Luana Waikiki hotel. The hotel has been there a while and is very comfortable. The room I had included a kitchenette which was great to have. It is next to Fort Derussy Park which is a large green space in Waikiki. This is a good option for people who don't mind not being right on the beach and would like to stay in a bit of a calmer option.

5travellersGatineau (Gatineau, Quebec) 12/08/2019

Located right at one end of the "strip", so much less hectic, but still close enough to the activity. The hotel is clean, and comfortable; some renovations while we were there, but nothing bothersome (seems the hotel made sure of this). The staff is very helpful, very friendly and knowledgeable. Housekeeping was good. Rooms have been renovated, but a microwave in each room would be a definite plus. Pool is great and clean. BBQ area is clean and functional. There is a "meet and greet" three nights a week (wine, beer, cheese and crackers & entertainment) what a nice touch. Vouchers for the restaurant attached to the hotel is a great perk. Beach is a less than 10 minute walk. Stayed there for 9 nights, would certainly do it again.

Sayyes3 11/16/2019

The Staff treated me Like Family Or A like a Good Neighbor, It was easy to talk with them every day while my stay which was for more than 45 Days...They offer Free bike and Dvd movie use..Weight room and pool...etc. Gas station and stores Next door and the Beach and Shopping Only I Mean ONLY a Few blocks a way Like 5min In a Car!!! You can See the Ocean From my balcony.... I would like to Thank All of the STAFF Here I MEAN ALL and these are some // Martha,KIM,James.W,Jessica,Joan,BETH,JACE,REbecca,TONY,JESSE,JOHN,AL JOHN,ALEXIS..etc Whole staff Made Me Welcome and Safe and I look forward planning my next time Here.. WKMoody Rm 1014 oct 8 - nov 22 2019

hnurocb 01/23/2020

It was a very nice experience in Maui. The weather was very unpredictable. Most of the time we were there it just suddenly rain. The condotel we stayed was okay. A little bit dated and definitely needed some upgrades especially the bathroom. We booked for a garden view but there was no view of a garden. It was more of a street view. Overall, I would say Maui is a very place to visit. It's so easy to drive around, there's not much traffic. There were a lot of activities to choose from and the shops were just as interesting. We did not swim near our hotel because the water was so deep. We had to drive about 2 miles away to find a nice public beach.

Nauticow (Wilmington, North Carolina) 01/04/2020

Based on the reviews I was expecting a bit more. We had a 2 bedroom suite over Christmas. Each bedrooms had 1 queen bed. When I booked I was assured we would have 2 twins in one room which works for my 2 adult children who cannot share a bed. The sofa bed in the living room was inadequate so we had to rent a cot for an additional $30/night for my daughter to sleep in the kitchen. We had a "garden view" which wasn't much - do not expect any glimpse of ocean from the room. The laundry facilities were nice and gas grills were available. The kitchen in the suite was more than adequate for the bit of cooking we did. It was about a 2 minute walk to the beach from our unit and the hotel is convenient to stores and town and the hotel is on the beach walk. The beach is typical for west Maui and provided good swimming - not on a reef so not the best for snorkeling. All chairs etc... are an additional rental fee. It was less than I expected based on the website and other reviews, and therefore a little disappointing but was definitely adequate for our stay.

547dipenp 12/29/2020

I have to be honest, I was apprehensive about staying at the MKV. First time staying at a VRBO Condo. But I would recommend the MKV anytime. It was wonderful. It's not the Westin or the Grand Hyatt, but we were not looking for that. It's a little dated..but that's charm!. The staff are wonderful, the place is kept clear, Casteway Cafe was wonderful. The pools were right next to Kaanapali Beach. Stay here and enjoy yourself!

TarlynK (Langley, Canada) 12/24/2019

We stayed at the Aston Maui Kannapali Villas from Dec 1 to 8th 2019! Overall I would recommend this hotel to anyone visiting Maui! It was clean, the staff are extremely friendly and the grounds are beautiful! It's great that Castaway's is on the property too, that allows you to go down and eat if you do not feel like cooking! My only two not awesome points would be the following; 1) They charge you for ice! Come on, it's ice! Get an ice machine and stop making people paying $400 a night pay for ice too! 2) No food options after 9:30PM. Once Castaways is closed, there are no food options - landing at 9PM by the time we got to the hotel there was no options for food we had to wait until the next morning. Poor planning on our part, but not an awesome experience the first evening!

maudes (Brentwood, California) 12/10/2019

We had an ocean view room in updated tower. Our room was next to the elevator which I thought would be a problem, ended up I preferred the location and would ask for it in the future. The grounds were nice and will be incredible after the renovation. We had no problem with service while we were there. Location is directly next door to Whalers Village with many restaurants and entertainment.

excessbaggage808 (Island of Hawaii, Hawaii) 01/18/2020

Pagoda Hotel is located on the island of O’ahu. Check-in was very fast. All employees at the Pagoda are very nice and accommodating. Especially Ron. Look out for him at the front desk. There is a $200 security deposit. You have an option of paying cash or charging it to your credit/ debit card. Cash security deposits are returned to you upon checkout after the staff checks to make sure that the room is not trashed. It takes several days for security deposits placed on your card to be returned. WiFi is free. There is a small pool, a laundry room and a mini convenience store located on the ground floor. There is also a free DVD dispenser on the ground floor. DVDs are loaned out one at a time. Free daily local newspapers are located right next to the DVD dispenser. Free sunscreen is also available from the front desk. There is also a free, air conditioned shuttle that stops at all other Aqua properties. The drivers are very nice and are more than happy to give you advice on what to do and where to eat. Since there are numerous Aqua hotels, the stops will vary. You can check the shuttle’s route progression on the screen that is in the hotel’s lobby. The shuttle usually stops at the Pagoda every 15-20 minutes. Consider using the shuttle if you want to check out Waikīkī and other areas of Honolulu. There is also a Pagoda restaurant that “floats” on a koi pond. Buffet and ala carte is available. Prices are reasonable and be sure to ask for the restaurant coupons upon check-in. Parking is located across the street right next to Ross Dress For Less. Our room was located next to the elevator and there was no problem with noise. Our room was clean and included a microwave and mini fridge. Housekeeping and maintenance is very quick and friendly. The Pagoda is in walking distance of numerous restaurants, stores, nail salons, Don Quixote, Wal-Mart, Ala Moana shopping center, Walgreens, and Target. Choose the Pagoda if you would like affordable accommodations and a very welcoming staff.

John J (Hilo) 01/10/2020

Hotel is old but nice. They wrap blankets in sheets, but carpet looked dirty. In room microwave oven and frige. Free parking and great location. If you're kamaaina, they have special rates usu. lower than anything on internet. each room has 2nd sink and small counter OUTSIDE the bathroom. Makes getting ready to go out quicker for families. Microwave oven and frige make eating leftovers easy. Grocery store 5 minute walk away. Walmart, Samsclub, Ross all across the street. Not as nice as big name hotels.

BernieMat (Cohasset, Minnesota) 01/06/2020

This is a 12 story hotel within walking distance of the Ala Moana mall and Waikiki beaches. This is not a new and modern resort, but the rooms are comfortable and the price is nice. Each room is cooled by a through the wall AC unit. Service from the staff is great. For added security, you need to use your room key to operate the elevators in the late afternoon and evening. You pay for parking which is in a convenient garage across the street. The only thing keeping this from a 5 star rating is the age of the facility. I would gladly stay here again.

centralcoastagal 12/02/2019

MOLD EXPOSURE VERY HIGH! We came to the Pagoda Hotel for a 2 day conference. It was suggested we stay at the Pagoda and were offered a special rate for our stay which added up to $179 per night. We were given a "deluxe" room. On the 12 th floor, we found our room and entered to immediately notice a moldy smell. The carpet at the end of the bed was in a small depression, and the carpet itself was wet and spongy. On the interior of the A/C window unit you could see it was covered with black mold, and there was actually a huge - 1/4 inch mold spore hanging on the edge of the window frame, just above the a/c unit. There was mold coming through the paint on the ceilings, walls, and in the shower the mat was circled with mold. It looked as if a recent paint job had been intended to cover the mold seeping through. Attending our conference in the room above the Koi pond was no better - mold smell blowing all day through the a/c, with many of the attendees complaining about trouble breathing, raspy throats, and hoarse voices by day 2. By the end of our stay I was so sick that I was unable to speak directly with the hotel staff, altho they did a great job of ignoring us as we checked out and waited for our ride to the airport. Now that I am home and beginning to feel better, I am following up so no one else has to experience this dangerous place. MY ADVICE IS DO NOT STAY HERE. MOLD EXPOSURE IS EXTREMELY HIGH. I have attempted to contact the health department, and have yet to speak with an actual person. I have today called corporate office for Aston Aqua, the owners of the Pagoda Property and await a return call.

sia g (Devonport, Australia) 11/20/2019

We flew in from Australia at 6:30am and even though our room would not be ready till 3pm, Carlos looked after us and we were able to get a room at 10am. After a 9 hour flight with 2 kids, this small gesture was AMAZING! He made the check in experience quick and easy. My daughter had a virus and vomited on the bed... the cleaning staff fixed our bedsheets straight away and we are so grateful! The staff are friendly and we come here all the time because of our experience. 100% recommend this place if you have small children!

Trip767675 12/11/2019

I rented this townhouse because my daughters cheer team picked this location. I arrived at 1:30am for check in, super quick check in. I get to my unit, immediately 2 roaches walking on the kitchen floor, the rugs are beyond dirty and stained, the patio slider is missing about 10 blinds, upstairs one of the bedrooms smells like corn chips, stains all over the carpets and walls, floors are all slippery with my sneakers on mind you, hallway and bathroom lights do not work at all, I had to use the flash light on my phone to go to the bathroom. Absolutely not worth the money they charge, I’ve seen better at local hotels. Not sure why they charge such a big cleaning fee, they definitely are not cleaning well at all. Highly disappointed and will be seeking a refund in the morning when they open.

sharonsU5899US 10/30/2019

This was an interesting find, for sure. Once we were checked in, we went to the unit and went upstairs to check out the bedrooms. The master bedroom bed looked like someone had been sitting on it, one of the pillows was not in place with the others, and my first thought was that someone else had been sleeping in the unit. It made me very uncomfortable. We immediately flagged down a maintenance person who said that the entire unit was indeed ours and that no one else was renting it with us. The unit has a great kitchen but some of the floors looked like they were not cleaned properly. Also, the entire place was extremely sparsely appointed. No lamps in the living room, rug under coffee table looked unclean, no windows in this unit, except for a window in the bedrooms, felt like a cave. It served our purpose but I would not rent here again.

Lorraine B (Little Rock, Arkansas) 09/11/2019

When we arrived, we were pleasantly surprised by the spaciousness of the townhouse. We each had our own room and bathroom. The kitchen was spacious and comfortable. We really enjoyed our stay!! We’ll definitely be back to visit in the future!!

44tripashkar88 (Dearborn Heights, Michigan) 09/04/2019

The space is great, the location is great but the service is bad below my expectation. We have to was our own towels, every day we have to ask for coffee and shampoo, we have to throw the garbage , no towels at the swimming pool They don't clean the condo, they don't even come inside. We were not happy, we knew it is a condo but i was expecting some type of service , yet they charge us $90 cleaning fees

193MandyR (Prague, Czech Republic) 07/28/2019

We just arrived home after 10 fabulous nights in this 3 bed town house, we all loved it. We stayed here two years ago and liked it so much we returned and it didn’t disappoint. Check in was super quick and easy, on arrival at the house the carpets were still a little damp as the whole upstairs carpets had just been cleaned so the house smelt clean and fresh and they dried in no time so not a problem. The only downside was the fully equipped kitchen was actually barely equipped, there was a kettle, toaster, microwave, coffee machine, super large oven / grill but no utensils, not even a baking sheet or spatula/ wooden spoon. So couldn’t cook a home made meal, had to use a carving knife to take a pizza out of the oven! On the plus side it’s great having a large washing machine and drier. It’s a lovely little gated community, there is not much outside space just a tiny paved area at the back but no garden furniture, it was too hot on our visit so we were happy indoors with the aircon. Great pub/ restaurant 5 mins walk away Millers also a Chillis, Publix 10 mins walk and a pharmacy. The traffic was a major problem during our stay, Disney is 20 mins drive but took 90 mins!!! The I4 is super congested at this junction for no obvious reason. We took lots of different routes to try to avoid. Overall loved it and would stay here again.

DonS1735 01/16/2020

We stayed for a week in unit 5208 and the only negative thing I can say is that the floors are thin. We heard every step the people made in the unit above us. Luckily we were so tired from our days of adventure (Disney, Universal, NASA) that we hardly noticed. The unit was clean and the staff were excellent. Could use a chin up bar in the gym though. The pool is top notch and location was perfect. No tolls required going to and from the parks. We would stay again.

Fedora738 01/15/2020

Stayed here with my family the week of December 27 to January 3 2020. So many things wrong here I will just list them. Room not ready even after check in time. Broken furniture in our room, never repaired Phone not working and was never repaired No bath towels till end of second day there. No pillow cases for the week, was told there was a shortage Dirty room from previous guest, No daily cleaning although they charge you a cleaning fee on your credit card without our knowledge. No towels available when we went to the pool, was told there were no more. Only one role of toilet paper, had to buy our own. No paper towel, had to buy our own No garbage bags provided other than the one bag in the container. Had to bring your own garbage out to the back bins that were overflowing. Property was littered and employees would just walk by. Staff did not appear to be happy to be working here. Was charged a daily resort fee to our card that we were not told about. Even with the cleaning fee and resort fee our card was charged an additional $79. U.S. that could not be explained and we were told before check out that it would be removed and our receipt showed it as a credit, but when we got home we checked with Visa and we were charged the full amount. Now waiting 15 working days to start complaint with Visa.. So many other guest were at reception making complaints so I knew it wasn't just us being unlucky but the problems here are wide spread. Now reading the negative reviews and see the same complaints. This was a package deal through Sunwing but they have not yet responded to our complaint.

corriefan47 (Toronto, Canada) 01/10/2020

First of all this was our third stay here, so we did enjoy in the past. The unit we were assigned to this time needed a lot of work. The coffee table was broken and was in the dining room and the stuffing was coming out of the couch. We also had an issue with an overcharge and no one before we left to go home could resolve it. Finally we received a phone call from the General Manager who promised to call back but that was a month and a half ago and not a word. Visitors beware, make sure you ask for a copy of the forms you sign when you register. We were promised that certain fee was waived and the forms we signed reflected that, hence the overcharge. Never again!!

FlyingEagle86 (Eagle Pass, Texas) 12/31/2020

We rented a condo on Airbnb at Tuscana Resort and this has been our best Accomodations ever. We stayed here one full week and enjoyed our three bedroom and two bathroom luxury condo. We are definitely coming back to this place. The Disney parks are within 10 minutes from here. Many restaurants and shops near this place as well. All of my family loved this place.

TravelMom055 (Mississauga, Canada) 12/31/2020

We have stayed here 3 times in 4 years and have seen a decline in the condition of the rooms. This time (Nov 2019) we stayed in a 2 bedroom and found the tiles popping up from the shower floor - we had to wear flip flops to take showers. The soap holder in the shower doesn't hold anything as it now tilts forward (so soap slides off!). Other shower tub kept clogging. Bed sheets very worn. Mold in both bathrooms. Water pressure not great (was better in previous visits). TV streaming service is horrible - had to reset with password every time we used the TV and s-l-o-w. Maybe consider using the resort fees to up date the rooms. We told the front desk upon our departure of the issues so the next guest doesn't have the same loose tiles.