- good value
Great place to stsy
suehT1642GP (Temple, Texas)
We just spent 3 days at Aqua Oasis and had a great stay. It was centrally located and only 1 block from bus stop. The breakfast was good and the service was great. Clifton Gunderson the guest services manager was great and so helpful. Would highly recommend this hotel. Sue Hamby,PhD Travel Writer
Another great visit
This has been another great visit for me. Never fails. Always the best service and a friendly staff. I’m a frequent visitor and the service is so consistent. I’d like to thank Eveline Shiroma and her staff as well as the valet staff for doing a great job during these very trying times. See you guys again in May. Aloha
Worst experience of my life. Negative 5 stars.
The manager is the single worst person I have ever met in my life. Every person on the staff act like lifeless robots. They are the most awful people I have ever met. They called police and had me arrested for violating quarantine because I parked where they told me because their valet wouldn't park my car. The entire staff knew I had a negative COVID test and I was leaving in a day. They could’ve given me a warning but sent me to jail instead. You people are disgusting. If you want the worst vacation of your entire life stay here. And to respond to you, staff didn’t answer the front desk phone. I had to leave my room just to talk to the front desk. You are lucky I don’t sue. Any decent human being would have given me a warning before having me arrested. However the staff at this hotel are not normal. They do not have emotion. They send guests to jail when they are innocent. I would not come back if you paid me don’t make me laugh.
Friendly/excellent customer service
Excellent service. You will be treated like family, very convenient and close to almost everything, shopping center, 5 mins walk to the beach. Valet parking and restaurant in property and right across the hotel.
~12 Parking Stalls Maximum ($40+/night each). Extra $25/night + Hotel Rate/Fee. Small Rooms. Worn out place.
First, I booked this hotel with credit card points. I arrived at about 9:20 PM Hawaii Time (12:30 AM my time) and was tired. I paid in advance with points and when I arrived they charged me an additional $25+ fee per night which they claimed was for amenities (really to pay for breakfast); something they didn't tell me when I called ahead. Sauna and lobby bathrooms closed. I felt that they should have been more upfront about this fee as I was never told on the booking site or when I called the hotel in advance. It was either pay the additional fee or go somewhere else. They have ~12 spaces for parking which they charge $40+/night (you leave, you loose). This caused me to have to spend 40 min. per night trying to find streetside parking. Anyone going to stay at this hotel be prepared to find parking along Ala Wai Blvd. They failed to partner with neighboring hotels to provide better accommodations for parking. There is another small lot behind the hotel, but it looks shady, low traffic, and is unattended; this small lot has about 14 stalls. Even if you wanted to stay in either the hotel lot or the lot behind the hotel, they were full most of the time due to limited parking availability. They also did not disclose in advance about this parking problem on their website. The breakfast is outside under an awning; birds come and peck at the breakfast food and are present on the tables. I didn't mind the birds in the eating areas, but did mind the birds getting on the food serving table. While they did have free breakfast, it had muffins, oranges and pineapple, coffee, cereal, milk, and toast--better than a donut and Tang, but not a great breakfast as there was nothing hot (excluding coffee and toast), and definitely not worth an extra $25+/night. The cereal tasted stale and the oranges were hybrids between grapefruits/oranges and tasted bitter and bland. The rooms are older and worn out and reflective of 1960's/1970's construction. The carpet is old and dated, the bathroom was kind of yellowish tub and walls. The rooms were small. I stayed on the 5th floor. It appears from reading the comments that the rooms with kitchenettes are newer and better serviced. I am mostly mad about the parking and $25+/night fee not disclosed in advance. I called in advance and was not told about this. I tried to resolve this with the manager after the trip, but did not receive a call back. Highly recommend that you get a COVID test before arriving in Hawaii (we did) AND upload it to the Hawaii state site to show a negative test. The hotel will check you upon arrival. If you don't upload the test, you MUST quarantine. This is not the hotel's fault, but it does make extra steps. The good thing that I liked is that they took points and commend them for this.