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TripAdvisor Traveler Rating
Fantastic holiday but requires complete rest when you get home !!!
whaurnoo (fae Fife)
This was a family vacation with our son, daughter in law and our 4 year old grandson. Everyday was hectic - of course we knew this before our visit -- but this beat anything that we thought we were prepared for !!! The Fountains resort was only a short distance from the Disney and Universal resorts but it still took us about 30 minutes to drive to any of the resorts. Don't think GRID LOCK is far away !! The Fountains was our escape from the hustle and bustle every day and it is only a short distance from a supermarket and restaurants. The townhouses at the Fountains resort were excellent and the outdoor pool was just what we needed. We were glad that we chose March to visit Orlando as each day, except one, was in the 80s. Quite warm for a Scot !!!! The reception staff were very helpful and directed us to our Townhouse. The resort itself was very tidy and the small lochan on the site had the necessary sign to make us aware that there may be alligators in the water. Luckily nothing showed up during our visit !!
Nice resort but check your bill
Timothy K (Isanti, Minnesota)
First of all check in girl was too busy on phone to even talk to me for over 5 minutes, check in was supposed to be at 4 and they didn't finish cleaning our unit until 5:30. Was a nice unit and it was nice that it was in a gated community. I believed that my entire bill was paid for when I booked through Delta airlines only to find that they billed me an additional $188.43. I wonder if Delta vacations is aware they are doing this. Don't know if I would use this facility again knowing this.
They are listening to your reviews!
Stayed many many times at the fountains. I understood people’s reviews regarding carpets etc. They are listening. Checked into lovely house. Clean carpets. Good quality beds. New bedding. Was instantly comfortable. I get what people are saying and was giving it one last go because they really did / do need maintaining so it has / is happening. It really is a good place to stay and the area is excellent. These kind of sites must be so hard to keep on top of but it’s whats expected when you’ve paid a lot of money to come to Florida. You want comfort and cleanliness full stop. No complaints this side. Thanks guys! Enjoyed it as ever xx
No housekeeping and undisclosed fees
Called toll-free number to book. They never disclosed that they don't provide housekeeping. I'm paying 200+ per night to make my bed and live with used towels. Plus there is an undisclosed gratuity 20 per day and cleaning fee of 90 when I leave. This place is dishonest. Stay elsewhere! I won't be back and will spread the word among other baseball parents.
Hidden Fees are ridiculous
I was shocked to find an undisclosed "Amenities fee" of $21+ per day, coupled with a $43/day "Cleaning fee". The reasonable room suddenly turned in to a rip off. My biggest gripe is this was not disclosed anywhere on Cancelon.com when I booked. Beware of these scam artists!