No urgency to resolve my issue
jarosenberg7 (Ashland, Virginia)
The tv in our room stopped working three days before we left. The promised they would fix it immediately but they never did. The room is nice and the grounds are well maintained but I don’t think there is an urgency surrounding customer issues. Also we were very neat and clean and getting the room ready for someone else would have taken only 30 mins and yet they refused a late check out of 12. Maybe we should have been slobs to justify their unwillingness to give us one more hour to pack up. Not sure I would be back. I think a vrbo would be better and cheaper for the service we received.
Wonderful place to stay
Poppyeyebright79 (Sydney, Australia)
I’d visited the Big Island for a day tour a couple of years ago & was determined to come back & stay & so in 2020, I came back with my parents & sister for 3 nights. My one bedroom ocean front apartment magically turned into a two bedroom ( thank you so much for the amazing upgrade) & my sister stayed with me rather than with my parents, which I think was best for everyone 😂. Unfortunately due to Coronavirus wreaking havoc on global stock markets, I needed to be available for my clients back home in Australia but being able to work on my laptop from a quiet, spacious apartment with spectacular views & sea breeze helped to alleviate some of my disappointment about missing out on family & holiday time. I loved my stay at Aston Kona by the Sea & so did my family
Looong way from anything...
RPaulL_13 (Coalinga, California)
View was great!!! Floors were dirty. No onsite dining or store. Nearest is a long walk. The “beach” is imported sand behind a sea wall, over a lava break. Not swimmable, at all. Pretty to look at, but very dangerous to go in.
KnitterBarb (Wisconsin Rapids, Wisconsin)
Beautiful property right on the ocean. Listening to the waves from the lanai is so relaxing. We especially enjoy grilling down by the ocean every night while the sun sets. The condo was well equipped and everything was very clean, beautifully decorated, and very comfortable.
Clean. quiet and great location
10fermina (Boise, Idaho)
We spent 7 nights here and had a great time. The location is perfect to access all of Kona's sites, the complex is super clean and quiet with the bonus of experiencing the salt water pool right outside the complex. The units are fully furnished with daily room service.