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Harrod123 (Kansas City, Missouri) 03/19/2020

We stayed here after a week in myrtle beach and oh my goodness! This place is amazing! Jessica at the front desk was smiling and welcoming as soon as we walked in. We had a beautiful room with so much to do on property! i wish we would have stayed here the full 2 weeks!

111Glennl (Woonsocket, Rhode Island) 03/19/2020

Recent stay at Fountains was enjoyable. Check In was easy. Good location, nice property with a heated pool and hot tub. $21.57 a day for a resort fee is very steep considering the pool area is all they offer on site. Large 4 bedroom townhouse was very nice. Cleanliness of dining and living room carpets were the biggest negative for us. No way it was vacuumed prior to our arrival. Leftover food and long blonde hairs all over the carpets. Exterior of stainless steel appliances should have been cleaned. Bathrooms and bedrooms were all cleaned satisfactory. My wife vacuumed the dining and living room carpets. We could not find the remote for the provided DVD player. We requested a replacement at the front desk, but one was never delivered. Outside of the initial dirtiness of the carpets, our stay was very enjoyable. We would probably return next year

Chris H (Litchfield, Connecticut) 03/01/2020

We made plans to go to Orlando for a golf getaway. Great location within minutes to champions gate. Easy to make plans and head down from Connecticut. We arrived early to see where we were staying. Front desk clerk had our cell phone and would call us when room ready. A 4 PM check-in turned out to be 8:30 PM due to a very dirty condo left by previous renters. The kitchen floor and entry way were filthy along with the carpet to the upstairs. The handle was torn off a kitchen cabinet door. There was a nail tak in the bedroom closet sticking out. There were only six towels for 4 adults for 4 nights. There were no plastic trash bags to put your garbage out. We still enjoyed our stay. This unit could use some attention in the near future.

Trip767675 12/11/2019

I rented this townhouse because my daughters cheer team picked this location. I arrived at 1:30am for check in, super quick check in. I get to my unit, immediately 2 roaches walking on the kitchen floor, the rugs are beyond dirty and stained, the patio slider is missing about 10 blinds, upstairs one of the bedrooms smells like corn chips, stains all over the carpets and walls, floors are all slippery with my sneakers on mind you, hallway and bathroom lights do not work at all, I had to use the flash light on my phone to go to the bathroom. Absolutely not worth the money they charge, I’ve seen better at local hotels. Not sure why they charge such a big cleaning fee, they definitely are not cleaning well at all. Highly disappointed and will be seeking a refund in the morning when they open.

sharonsU5899US 10/30/2019

This was an interesting find, for sure. Once we were checked in, we went to the unit and went upstairs to check out the bedrooms. The master bedroom bed looked like someone had been sitting on it, one of the pillows was not in place with the others, and my first thought was that someone else had been sleeping in the unit. It made me very uncomfortable. We immediately flagged down a maintenance person who said that the entire unit was indeed ours and that no one else was renting it with us. The unit has a great kitchen but some of the floors looked like they were not cleaned properly. Also, the entire place was extremely sparsely appointed. No lamps in the living room, rug under coffee table looked unclean, no windows in this unit, except for a window in the bedrooms, felt like a cave. It served our purpose but I would not rent here again.

Jill L (LOUISVILLE, United States) 03/15/2020

Wonderfull place. Relaxing, picturesque. Convenient. Lots of open space. Plenty of parking. Feel safe. Accommodates large groups easily. Have enjoyed staying here with a softball team for 2 years. I haven't heard of any complaints from the whole group!

GusK1404 (Buenos Aires, Argentina) 03/04/2020

Love to return to Tuscana every year with my family. This is our 8th time at the resort. We re always satisfied when we start there. Great apartments, fully equipped, washing and drying machines, dishwasher and many details for making your stay comfortable. You don't have cleaning service nor breakfast, because they are apartments. The resort is placed some miles from Disney Parks and a bit far from Universal. This is very convenient because it is a quiet place. The place where this resort is exactly located is called is Champions Gate in Davenport. Some years ago there was nothing there save a Publix, Mc Donalds, a Walgreens and a 7 Eleven, but now you have lot of shops. The resort has a very nice swimming pool and a nice bar for ordering any kind of meals. My family and I love Tuscana, it is a great place, it won't disappoint to anybody who chooses this place. We have been doing this since 2012, even before this resort belongs to Aston. If you chose it, be confident that you will not make a mistake. You are going to love it.

curtip55 (Fredericton, Canada) 03/04/2020

We recently stayed at this resort with another couple the second week in Feb. I had found the resort on line and after looking at pictures and reading reviews decided to book for a week . The location is great - a 10 minute walk to several restaurants ( ate at the Miler Ale House - so good ) and to a grocery store . The pool is very nice with lots of chairs available and a very nice setting ( heated pool ) We were in building # 9 a bit off from the other buildings but only a 4-5 minute walk to the pool. . There was coffee in the lobby all day which was great , The unit was beautiful with lots of room, a good size balcony , great dining room table and full kitchen amenities. Good size bedrooms and large bathrooms with lots of hot water There is propane on site to use for barbecuing . I walk every morning and they have a great country road for me to follow as wall as the walk out to the restaurants The only issue I had was trying to get supplies which to me would be simple - Just have a checklist and make sure all units have adequate supplies of everything including dish detergent , dishtowels , Landry soap, toilet paper etc etc . The front desk was hit or miss for customer service - some friendly some staff not so much. - very surprised the Marriott would not be on top of this . We ran out of toilet paper and when I asked at the front desk they did not have any - it was always still waiting for our supplies to come in . Also the restaurant on site is close with no date to reopen . They also have a book exchange program. There was a mix up with the barbecue time but not a big deal. I would definitely stay there again and would recommend - perhaps bring some of your own supplies until this issue is resolved Overall very nice resort .

DonS1735 01/16/2020

We stayed for a week in unit 5208 and the only negative thing I can say is that the floors are thin. We heard every step the people made in the unit above us. Luckily we were so tired from our days of adventure (Disney, Universal, NASA) that we hardly noticed. The unit was clean and the staff were excellent. Could use a chin up bar in the gym though. The pool is top notch and location was perfect. No tolls required going to and from the parks. We would stay again.

Fedora738 01/15/2020

Stayed here with my family the week of December 27 to January 3 2020. So many things wrong here I will just list them. Room not ready even after check in time. Broken furniture in our room, never repaired Phone not working and was never repaired No bath towels till end of second day there. No pillow cases for the week, was told there was a shortage Dirty room from previous guest, No daily cleaning although they charge you a cleaning fee on your credit card without our knowledge. No towels available when we went to the pool, was told there were no more. Only one role of toilet paper, had to buy our own. No paper towel, had to buy our own No garbage bags provided other than the one bag in the container. Had to bring your own garbage out to the back bins that were overflowing. Property was littered and employees would just walk by. Staff did not appear to be happy to be working here. Was charged a daily resort fee to our card that we were not told about. Even with the cleaning fee and resort fee our card was charged an additional $79. U.S. that could not be explained and we were told before check out that it would be removed and our receipt showed it as a credit, but when we got home we checked with Visa and we were charged the full amount. Now waiting 15 working days to start complaint with Visa.. So many other guest were at reception making complaints so I knew it wasn't just us being unlucky but the problems here are wide spread. Now reading the negative reviews and see the same complaints. This was a package deal through Sunwing but they have not yet responded to our complaint.