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robertthomas2021 (Auburndale, Florida) 07/18/2021

I have been staying here 3 weeks a month since the end of February. The condos and houses are always clean, the staff is great and more than helpful. I have never had 1 complaint and will continue to stay here whenever I come to town.

Acengic 06/24/2021

Our vacation with family was very nice however we did have some hiccups. 30 minutes before our check in time we received a message saying that we were downgraded which was a big deal because we were traveling with 14 people. They try to accommodate us into town houses versus the one original and we made it work but that’s definitely not what we signed up for. We had to check-in In a completely separate subdivision from where our townhouse was. Then when I receive the paperwork it didn’t show the address to where the townhouse was so we were driving around aimlessly. Once we got into the townhouse there was barely enough dishes. No remote controls in two of the rooms. All in all we had a good time with our family but there was definitely room for improvement

Dean M 06/18/2021

I had a last-minute cancellation and Letty at the front desk at Tuscana was so helpful I wish there was more Personnel like her highly recommend staying here very conveniently located reasonably priced very spacious rooms pets permitted we'll stay here again

jadakaysmith19 (Philadelphia, Pennsylvania) 05/28/2021

I won’t be ever staying here again for multiple reasons. When we showered, the water would leak out of the ceiling lights downstairs in the living room, preventing us from turning on the light or using any electrical equipment within that area out of fear of being electrocuted. The bathroom cabinets had stuff on them, the vents were covered in dust, the toilets flooded. We were left with 1 giant trash bag and 1 toilet tissue per bathroom and some of the tissue rolls were USED! I use the bathroom a lot and have a sinus problem so tissue is very much needed. The front desk never answered their phone when I tried calling about the electrical issue and I called 4 times. The toilets flooded everyday, we found straight brown hair on the bed and both me and my partner are African American with curly hair. The front desk employees had a bad attitude and vibe. They never smiled.

FrankVal2021 05/17/2021

Very disappointed in cleanliness of unit, availability of towels at pool, and quality of pool furniture. Carpet, blinds, and screens in unit not cleaned in years apparently. Mattresses old and tired. Incredible how far down hill this property has gone in 2 years. Vanessa at check in was great!!

nicholewebb (Myrtle Beach, South Carolina) 10/21/2021

After driving 10 hours, when we got there we couldn’t check in. There is no one at the desk. You have to wait for some sketchy “security” person to bring u a key. Then u have to go back the next morning between 7 and 11 am to check in. Well we were going to Disney. A HUGE inconvenience.

r0bertgi0rdan0 09/10/2021

Location is Awesome. room could have been better. i have stayed there several times and this was the least impressive room that I have stayed in there. I would definitely give them another chance since I have stayed there previously with success.

Damarys R 08/19/2021

Our first time there my family and i loved it pool was awesome will definitely recommend family and friends very clean comfortable very friendly staff will be visiting again awesome place!!! Thank you!

msharpe2021 08/18/2021

I was very disappointed to find that the "Resort" that you refer to is really not a resort but rather a property manager for individually owned condo's. The room we had was fine, however, the room above us which was an Airbnb and the guest were partying until the we hours of the morning. I brought this up to the staff however nothing was done as "you" don't manage that property. There was no ice machine on premise which I found very inconvenient and there were no ice trays in the room. The common areas were acceptable. I thought the girls at the desk did a fine job however, I would not recommend this to anyone simply because you have no control as to who your neighbors are.

Alazaro0901 08/01/2021

We spent only 1 hour at the property. After check in we when to dropped off the luggage at the apartment and the front door was gross ( dog food everywhere in the hallway) A man smoking weed in the hallway. The inside was worse, bad smell, dirty couches, greasy fingerprints on the coffee table. We ended up cancel everything ( can you imagine after 3 hour drive 8:00pm and 2 small kids) We find a great place for the same price. 👍