- all suites
Love his place
robertthomas2021 (Auburndale, Florida)
I have been staying here 3 weeks a month since the end of February. The condos and houses are always clean, the staff is great and more than helpful. I have never had 1 complaint and will continue to stay here whenever I come to town.
It was okay, could use some improvements
Our vacation with family was very nice however we did have some hiccups. 30 minutes before our check in time we received a message saying that we were downgraded which was a big deal because we were traveling with 14 people. They try to accommodate us into town houses versus the one original and we made it work but that’s definitely not what we signed up for. We had to check-in In a completely separate subdivision from where our townhouse was. Then when I receive the paperwork it didn’t show the address to where the townhouse was so we were driving around aimlessly. Once we got into the townhouse there was barely enough dishes. No remote controls in two of the rooms. All in all we had a good time with our family but there was definitely room for improvement
Great place too stay!
I had a last-minute cancellation and Letty at the front desk at Tuscana was so helpful I wish there was more Personnel like her highly recommend staying here very conveniently located reasonably priced very spacious rooms pets permitted we'll stay here again
Will never stay here again
jadakaysmith19 (Philadelphia, Pennsylvania)
I won’t be ever staying here again for multiple reasons. When we showered, the water would leak out of the ceiling lights downstairs in the living room, preventing us from turning on the light or using any electrical equipment within that area out of fear of being electrocuted. The bathroom cabinets had stuff on them, the vents were covered in dust, the toilets flooded. We were left with 1 giant trash bag and 1 toilet tissue per bathroom and some of the tissue rolls were USED! I use the bathroom a lot and have a sinus problem so tissue is very much needed. The front desk never answered their phone when I tried calling about the electrical issue and I called 4 times. The toilets flooded everyday, we found straight brown hair on the bed and both me and my partner are African American with curly hair. The front desk employees had a bad attitude and vibe. They never smiled.
Very disappointed in cleanliness of unit, availability of towels at pool, and quality of pool furniture. Carpet, blinds, and screens in unit not cleaned in years apparently. Mattresses old and tired. Incredible how far down hill this property has gone in 2 years. Vanessa at check in was great!!