Tuscana Resort Orlando by Aston

Dsma20 05/16/2021

I guess you get what you pay for. The price point was decent, however the stay was less than average. Fri-Sun stay went like this... Friday check-in ~8:30pm and the air was broken. Hoped it would adjust after a couple of hours but no and after 11pm theres no way to contact anyone for maintenance or security. Terribly loud noise from the upstairs occupants running in the room and up and down the stairs outside deep into the night/early morning hours. By 2am, someone had threw up near the elevator which hadn’t been cleaned up/washed off by check-out. Saturday: air was fixed, but power went out about 2 hours. Continued loud noise from other guests and about 20 gunshots were heard ~5am! Sunday: check-out staff didn’t care to ask how the stay was or thank me for choosing them, was not very inviting to encourage another stay. If wanting to come in and out of the gate late night but forgot your key, there wasn’t a security guard on duty and the office was closed. Not sure if there was a language barrier but the staff I attempted to talk to upon leaving to ask a question did not respond. Not impressed & probably would not stay again.

amitx57 05/15/2021

This is not a hotel or resort. This is some extra apartments in an apartment building that are rented out. It is loud at night on the weekends and there are not the usual amenities you would expect. We will not be returning. With so much competition in the area this is not a place to choose.

sherrirai (Mulberry, Florida) 05/10/2021

I stayed in room 1204 on Friday May 7th checked out May 8th at 10:30ish. Every dish we used had to be hand washed before using. Please inspect this. Also, the carpet needs to be cleaned or replaced. The couches are dirty as well, so much we had to ask for additional sheets to cover them just so we could sit on them. It is embarrassing to expect $116.91 for a cleaning fee, when we had to clean our own showers, cups, plates to use them. I have called and left you a message this morning. I am expecting a return call. Also, in the 3rd bedroom the curtains either had blood on them or stained in some manner, disgusting. I did tell the housekeeper, but I could tell, she could care less. As she came with a mop/bucket and a couple of rags to clean with. We had to wipe down all the countertops because we did not feel that the whole room was never cleaned. With Covid I would think that would be your top priority. It is embarrassing because the property if properly kept, could be a nice place. Fool me once and charge me for cleaning, never fool me again.

jamesrB134LI 05/08/2021

Booked thru interval as a platinum member drive down get to check in and filled out a semi blank resort document which as per the reviews already got me saying here we go. And yes already done locked the card reported my dissatisfaction to my credit card company and to interval . get assigned room 9405 in building 9 and yes it's on the ass end of the complex maybe that's to keep the noise down from the main side where it's like a damm highway in the parking lot ,get to room and the shenanigans begin looked as if this was the employee hangout room there's no possible way that this room was inspected cleaned or anything else ,screens on balcony are torn and ripped up , ice still in refrigerator , thick dirt on the floor and baseboards ,phones not working carpet as if it was not cleaned since installed back in the 90 ,bugs everywhere now I know it's just about summer and if they do or did clean maybe the door was open and yes there will be some bugs but come on, and to top it off the nasty cloth light blue fabric couch with dark leather looking booty impressions in it that was still warm from someone just getting up took the cake definitely not what you think it is. This place is not a resort it is a condo rental with a pool good for large families looks as if there are people living here, and that would be fine if it were know before booking a resort . cars with boots on them some cars with covers as if it's just been parked here for sometime. We head back to front desk/checkin area and now my wife goes in and speaks with the staff and room is changed funny thing is the young lady at the front desk although extremely pleasant asked my wife what were the issues with the room I wanted to say the same issues that were in a previous review of this same damm room either way it's switched and we get to the new room and wow it's updated leather furniture looked as if someone at least took care in this room a little bit and a fake plant on the kitchen table but still not what you would expect I guess you get what you pay for new room isn't so bad but again not what I expected from a resort Now I'm not saying don't come here but if your coming and your expecting 3,4,5 stars go elsewhere not the place for you Definitely disappointed with interval and amazed that this resort/condo rental still operates in this manner And this just 30 mins into our stay

573karaa (Oshkosh, Wisconsin) 04/18/2021

We checked in today at 4pm to find out they gave our whirlpool room away for some unknown reason (the lady had a bunch excuses that made no sense). Then after seeing the place we find out the rooms were not properly cleaned. The dishes in the cabinets were dirty and all had to be washed before we used them. The table had to be rewashed since there were dirty finger prints all over it. There is a thick layer of dust on the lamps, along the mop boards, and on other decor including fake plants. We paid for 2 adults and 5 children and got literally 4 towels for all of us and each of the two bathroom had only one roll of TP. One more thing is the vanity in the so called master bedroom is falling off the wall and broken. This is probably one of the worst “resorts” I have ever been too. I was trying to justify that maybe the standard is higher in WI. Are all the Resorts in FL this bad? I will post pictures later.