Alan T 11/10/2018

Our second visit to Tuscana and what a disappointment. The apartment was the most shabby, run down,non to clean, place we have ever stayed. The defects did not appear at first but below is alist of problems. Apartment Problems Chest of drawers missing from one bedroom No hairdryer in family bathroom No remote for TV in master bedroom Two lights out in en suite bathroom Electric kettle not working the tea kettle on the stove leaked after 2 requests it was replaced Mattress inmaster bedroom was badly stain and had NO mattress cover? The sheets did not fit any of the beds properly and there were no spares Only 3 coathangers in master bedroom closet No mirrors in the bedrooms or lounge ! No clock/radio in any bedroom Kitchen sink was dirty the plug hole was full of waste food and the smell was not good En suite shower did not appear clean so cleaned it ourselves Smoke alarm in the master bedroom started to beep and had to be disconnected Kitchen waste bin had no bag not even one to get us started No cleaning equipment ie a vacuum or mop with a bucket ! The top complaint was the land line telephone did not work, it took 3 requests and a full week before an engineer came to the apartment to repair it The public area were good the swimming pool area especially but one cannot be outside all the.

OliviasNan (Bexley, United Kingdom) 11/09/2018

Our second visit to Tuscana and what a disappointment. Whilst the 2 bedroom apartment was spacious for 2 adults and a teenager, the overall impression was tired and in need of attention. Most seriously, we found 2 needles on the floor in the bedroom/bathroom, looked like from an epi pen type. We alerted staff to this immediately and asked for the apartment to be vacuumed thoroughly. This wasn’t done. Bedroom carpet was heavily soiled ( we were offered to have it cleaned or to change rooms but didn’t want to have a wet carpet or have the upheavel of repacking. There was thick cooking fat in the microwave so clearly hadn’t been cleaned. Neither toilet flushed properly and one was leaking and bath/shower water supply was merely a dribble. Usual problems re key cards. Visited reception numerous times for these issues over our 2 week stay and politely raised the issues but to be honest, reception staff didn’t seem bothered and we just wanted to enjoy our holiday and had better things to be doing. Such a shame, don’t know what has happened in the 3 years since we last stayed.

niclouc80 (Newcastle upon Tyne, United Kingdom) 11/08/2018

We chose this resort as it seemed value for money and the professional photos good. We wanted a pool, bar and the ability to cook ‘at home’ sometimes so we could avoid paying through the nose for fast food and the like in the theme parks and to be able to relax and suit ourselves. We chose the right place. The 3 bedroom apartment (we were on the top floor of block 8) was clean, well maintained and very spacious for our family of 5. The location was around 10-15 minutes to the Animal Kingdom and a bit longer to get to the other Disney Parks. We drove around 25-30 minutes to the nearest shopping outlets too. The main road to the parks is a busy road and you may sit in traffic at peak times. We didn’t mind this as we didn’t have any appointments or set times we wanted to be at the parks for. It also can’t be helped. The bar was great and offered reasonably priced drinks and great cocktails (Mudslide was delightful). Marissa was lovely and we chatted to her about her life in Florida. The staff were very helpful when our cards kept cancelling out because of me keeping them next to my mobile phone or other cards (my fault). I requested extra towels but these didn’t materialise so I took some clean ones from the pool instead. I did get some help printing a voucher from email for park tickets too. WiFi is fantastic. The pool was great for the kids and they loved the hot tub too. We were happy with the price we paid and the amenities provided. We enjoyed our night at the karaoke although we didn’t get up and sing! We’ll be back next year. :-)

snakebhoy (Bathgate, United Kingdom) 11/05/2018

The resort is clean, tidy and well maintained and the family villa is huge with loads of space for luggage etc..the only thing I was a bit disappointed with was the size of the pool and the condition of the furniture in the villa. The pool is small and easily becomes crowded, even though it wasn’t that busy when we were there. The furniture really does need an upgrade as it’s old, warn and in some bits pretty uncomfortable. Didn’t bother us too much cause I’d suggest if your going on holiday to look at sofas, then save yourself a lot of cash and book 2 weeks at your local DFS rather than going to Florida but, after a long day at the parks, not having a spring poking your bottom would have been nice...staff were really helpful, there’s all the shops / restaurants within a mile of the resort and it’s a 20 minute drive to the parks...would definitely use this resort again..

GusK1404 (Buenos Aires, Argentina) 11/05/2018

No doubt, as I always say, my home away home in the USA. This is the seventh time I go to Tuscana with my family (not always an Aston Resort). As time goes by we see improvements in the facilities and other things that have to be improved, but I can say this last thing because I know the place very well. Apartments are great, very comfortable and roomy. Bed & Bath cloths are ok, but they need to take care of cutlery, they are not enough and, in some cases, you may have to eat with dessert forks. But, honestly, this is not something that disturb in our stay. Internet is great, TVs perfect, washing and drying machines ok, kitchen, microwave oven good too. One very good thing is Davenport is at the West of Orlando, so when you go to or return from the parks you always go against the hard traffic. Davenport is very well located, has all kind of restaurants and supermarkets (Publix, Wallgreens, 7Eleven) for your convenience. But it does not have a shopping mall or a Premium Outlet, which is ok, since no traffic at all!. Go tu the parks, go to the shoppings and take a good rest at Tuscana.