CTDC 12/02/2019

Me and my family recently stayed here for Thanksgiving week. Great customer service! Located at the end of a very dark road. Publix, Miller's Ale house, Red Robin 7'Eleven and a few other eateries are within a 5 minute drive. Beautiful pool and pool area. However, my cousins' book bag went missing and was found in totally different location and we were advised that its people that "LIVE" there and it could have been one of them. The condo to look at was nice but uncomfortable due to old furniture in both my 3 bedroom and my parents 2 bedroom condo. The toilet in the master bedroom continued to run unless you jiggles the handle a million times. Beds were VERY uncomfortable. This resort just fell way below our expectations. I won't be back... we always stay at the Liki which is ALWAYS A+ decided to try something different and was highly disappointed...

Evylynn C 11/15/2019

We arrived in Orlando early morning on Nov. 4th. We thought we would take a chance and find out if we could get early check-in. When we arrived at the resort around noon, they had a room ready for us (so they said). We had booked a one-bedroom suite. They put us in a two-bedroom, which wasn't so bad, but the room was not ready. Beds were unmade, there was garbage everywhere and towels on the floor. We went back to the front desk and were given an apology and told that they would send housekeeping immediately. They also told us that there were no 1 bedrooms available so they upgraded us. They also charged us a one-time housekeeping fee that was only supposed to for 2 bedrooms and up. We didn't think that we should be charged because we booked 1 bedroom and they upgraded us. We were told that they would have to talk to the manager about that. Anyway, went out for a couple hours to let them clean the room, but when we came back it still wasn't clean. I called again and was told that housekeeping said that they had cleaned the room. Really?!? I was sitting in the dirty room and they were telling me this!! (Not impressed) Housekeeping showed up while we were there but at that point we were offered a different room. This ended up being a 3 bedroom for 2 people. Too much space for 2 people, but they did end up waiving the housekeeping fee. The room was very nice and we ended up enjoying the week there, but we were disappointed that we didn't get follow up call confirming that the room was okay and that we were comfortable. Although it was very clean and the pool area was very nice, we weren't impressed with the Customer Service.

Anthony B (Carvoeiro, Portugal) 11/03/2019

Like a number of others have posted we Checked out and came home 27th August then on 3rd October we had a charge for $1073 which is over £800 - I called the resort directly, they fobbed me off (Lena - disgusting attitude) put me through to the corporate office which she knew full well was closed, so I called her back and she hung up on me claiming "I didn't make the charge". Avoid these guys they're crooks - if you've ever stayed here cancel your credit cards immediately if they've not already scammed you.

sommer4_2020 10/22/2019

My family & I would like to thank Tuscana resorts for an amazing Staycation trip. I personally would like to thank staff member Ms. Stephanie for her professionalism and outstanding customer service skills. She took care of our Reservations and got us the best rate in town! Special thanks to Ms. Abby. She made the check in process very fast and smooth. Also, Ms. Nicole made sure we had the items we needed in our room w/o a long wait time. This vacation was truly home away from home. I would absolutely recommend this resort everything about it was perfect! Thanks again Tuscana!! Harris

USJAX 10/12/2019

If I could give this resort a zero I absolutely would. I've vacationed to the Tuscana 2 times before but I guess 3rd time is the charm. Sheets and couches were stained, fridge and freezer were broken, overhead lights were out, no on call maintenance at night, toilets barely flushed, and to put the cherry on top - our key card reader on our door was taped on with electrical tape and we were locked out at midnight after visiting the parks and the "security" guard gave attitude while he had to break into our unit. His response to us asking what the protocol is if he is unable to get in and was no answer. I'm a bit shocked at our experience and the lack of professionalism.