FarAway227937 12/18/2018

Great location, 15 minutes to Disney! Can walk to numerous restaurants (Chilis, Red Robin, Miller's Ale House, 4 Corners Tavern just to name a few), grocery store, pharmacy, bank. Well kept pool area with jacuzzi and kiddie area. Clean, nice sized condos. Better view and cell reception with the higher level units. Staff is outstanding! Had a minor maintenance problem, called the front desk and the maintenance guy was at our room within 10 minutes! Hector, the manager went above and beyond to accommodate us! Hector, Andre and Carly at the Front Desk have absolutely exceeded our expectations! Would definitely recommend the Tuscana Resort :)

alejodp7 12/11/2018

I was very pleased with my stay last week at this hotel. From the moment I arrived the Front Desk Team made everything so easy and provided great customer service. Big shoutout to the Manager Hector, who was always on top of things making sure our every need was taken care of. I'll definitely come back!

vondam164 12/07/2018

The time share we stayed in was a two bedroom, two bath unit. The carpet was in bad shape—very dirty. We contacted the front desk who had it shampooed that same day. That is great customer service !!! The outside bottom of the microwave was cracked, but worked fine. The appliances that we used worked good. The kitchen was short on utensils. Our thermostat stopped working one evening, but it was a cool night and we opened the window. Once again we contacted the front desk who took care of it almost immediate that morning. It met our needs very nicely. And all the staff we met were friendly, efficient, and so helpful.

Rovernole (South Florida) 12/02/2018

Very disappointed in this resort. The unit was somewhat updated but the carpet was in pretty bad shape. The refrigerator and freezer were useless. Our items were colder when left in our coolers so we used those instead. The ice maker made one round of ice the entire weekend and it was so warm in the freezer that it melted almost immediately. We tried to call the front desk but the phones in the unit were not in service (there was no dial tone, just a busy signal). We were in building 9, which is the furthest from the front office, and did not feel like getting in our car late at night to complain. We tried to stop by the office the next morning but there was a line a mile long and we had a tournament to get to. Also, the sheets were scratchy and felt like cardboard. Be warned.....it is very dark when driving to this building and there is a big pothole in the middle of the road which they simply marked with an orange cone. Additionally, there was a ton of old furniture and gross looking mattresses for all to see stacked up near and around the dumpsters by building 9. It was a real eyesore and fairly unsanitary looking. We will not stay here again and do not recommend this resort to anyone.

Classy8661 (Rochester, New York) 11/28/2018

Can I just tell you how very sceptical I was about staying here. Although we had a little hiccup our first night. However, our host immediately sprang into action, and took care of us-No excellent care. We have been treated wonderfully since our first night. We are dreading leaving this Saturday. And Letty at the front desk goes way over and beyond to make sure that whatever you need, you have. Letty was cordial, professional, and paidclose attention to detail. We are Marriott users; but we will be returning here again. Great staff, condos, and peaceful and serene environment.