blueSheffield_Uk (sheffield, uk) 06/18/2019

This has been a very difficult review to write as past experiences have been excellent and reviewed in that way. I will outline below the issues i have had, i stayed from 9th-16th June 1, This was a last minute trip and booked only 5 days before departure, i called them direct to check availability and price to be informed they had space and could do a room for a special rate of $75 + tax. I then asked do i pay anything more than this and the answer was no. On check out the total for the room was $86 + tax as well as also being charged $19 per night for something else which i can only assume is resort fee. This was argued at check out as well as over the phone later to just be told this had to be discussed with reservations. 2, My dad was out in the area and called at the resort the day before i booked it to check everything was in full working order as i had read on a hotel website that there was some construction going on around the pool area on the bar and restaurant. He was told no all was fully up and running now everything was finished. I therefore booked and when i arrived i found no bar or restaurant was open and they said it would open Thursday to Sunday, Thursday then came and still no bar or restaurant, i was out all day Friday so can not comment but on Saturday they did open the bar but had hardly any drinks available and the restaurant menu was a joke. 3, The hotel has security gates to enter and leave, i had noticed that on many occasions the gates were just open and because of that local people living in the area were just coming in and using the pool. This made it very crowded and noisy not to mention the language and conduct of these people was appalling. I have 2 young children and decided just to leave the poolside early which disappointing for both my children who love swimming. The only good thing about the stay was the condo was as good as usual, a little run down but still decent. It is a bit of an "end of an era" for us as we've had 4 or 5 good stays over the past 8 years which is why i chose this again. We will NEVER stay again and would advise anyone who is due to travel soon to look at getting out of their booking and go somewhere else. If you decide to go ahead i would prepare for bringing your own food and drink to the pool side and find a way of keeping it cool. Unfortunately we didn't have a cool bag.

MrsPotapow (Ocala, Florida) 06/12/2019

This was (what we thought) going to be a super fun moms relaxing getaway from home... As we pulled up to check in everything looks nice. You use the key to get into the gate (that about 2-3 cars can come in behind you). I requested to be close to the pool, in which they put us there. We unloaded our items into the room and started looking around. The carpets were all stained bad, there was mold in the master shower, and there was no comforter on the bed. Out on the a towel rack laying on the ground broke to pieces as well as well as a lamp that had big gloves on it with the main light broke off and hanging, and there was trash all in the bushes. After assuming we wouldn’t be spending much time in the room it was other than listed nice and clean. The following day we woke up and the plumbing was not working in the master bathroom. The toilet was not flushing and the sink had hardly any water coming out. We called to the front desk, they sent a maintenance person. He couldn’t get it fixed, said it was the units plumbing, they said we could switch rooms. He took us to see another room in the building on the 3rd floor - we got to the elevator and it was broke so we had to take the stairs (Which was ok but as we were already settled into our room we did not take the offer). 2 nights later, we were sitting on the couch (10:00pm) and next thing our door opened and shut. About 20 min later our door was getting beat down, someone yelling “they were the cops” when clearly through the peep hole it was 3 men (the one banging was over 6’2 wearing a white undershirt and had headphones around his head, no uniform (we started freakin out) we had the cops on the phone, as I was trying to get front desk on the phone) LONG story short with lack of communication from the employees they (in the computer system) put us in the room they showed us that we declined. They could have handled the situation so much better by calling my cell or the room or knocked politely. We didn’t know what was happening, we were 4 women in a unknown place staying the weekend away, little did we know we were not going to have a good time. We never got a “sorry” or “messed up our job” or “we apologize for the inconvenience” “is there anything we can do”... they left and never saw anyone again! Pool Pros. The pool was nice, well kept. There’s a restaurant there (it is not open, they are in the process of remodeling) we met the owners of the restaurant and they were super friendly and happy for our business!!! Pool Cons. •The “pool towels” they offer are bath towels from the room that you get out of the front office. They are super thin and small. You need 3 to cover a chair! • Their maintenance shed is located right next to the pool, so they keep all the golf carts lined up next to the sidewalk that you have to step over all the extension cords to get to the pool! (Not that I care but it’s such a nice looking resort on the outside that seeing all of that as soon as you pull through the gate is not aesthetically pleasing. For the time we spent at the pool, was the best 45 min of the whole 3 days that we were checked in for. They need to get there management under control, it’s like no one has any communication links between employees. Sad because it’s got so much potential ‘

kristine t 06/01/2019

The Tuscana resort was great it had large comfortable rooms with both bedrooms en-suite the reception staff were lovely and polite and the apartment we stayed in was nice and clean when we arrived I was put off a bit before I went due to the negative reviews but once I arrived it was a pleasant surprise the pool area was nice and clean with the added bonus of the pool being warm thumbs up for the tuscana resort 👍

Journey35243 05/28/2019

Had a wonderful stay at the resort. It had great accomodations. I highly recommend it, location is great, close to everything, very large rooms. Maybe can be a bit cleaner, maybe refreshing the condo with fresh paint and updated decor.

Leerandle 05/20/2019

My husband and I booked at the Tuscana Resort in Orlando through Reservations.com fully aware that it was non refundable. Upon arrival we found the room to have a strong musty smell. Sitting on our balcony smoke was drifting up from the floor below us. My husband went down and talked to the manager and explained the situation. He also was fully aware that we booked through Reservations.com and that it was non refundable. But he said he would take care of it. He called reservations.com while we were standing there and said everything was was cancelled for the following 2 nights. We stayed the first night. We have yet to see our refund. I’ve called so many times and have never gotten through to the manager. I have left several messages also. Finally a customer service rep called 1 month ago and assured me she would look into it. I haven’t heard anything. I just want our money refunded. I would not recommend this resort.