alejodp7 12/11/2018

I was very pleased with my stay last week at this hotel. From the moment I arrived the Front Desk Team made everything so easy and provided great customer service. Big shoutout to the Manager Hector, who was always on top of things making sure our every need was taken care of. I'll definitely come back!

vondam164 12/07/2018

The time share we stayed in was a two bedroom, two bath unit. The carpet was in bad shape—very dirty. We contacted the front desk who had it shampooed that same day. That is great customer service !!! The outside bottom of the microwave was cracked, but worked fine. The appliances that we used worked good. The kitchen was short on utensils. Our thermostat stopped working one evening, but it was a cool night and we opened the window. Once again we contacted the front desk who took care of it almost immediate that morning. It met our needs very nicely. And all the staff we met were friendly, efficient, and so helpful.

Rovernole (South Florida) 12/02/2018

Very disappointed in this resort. The unit was somewhat updated but the carpet was in pretty bad shape. The refrigerator and freezer were useless. Our items were colder when left in our coolers so we used those instead. The ice maker made one round of ice the entire weekend and it was so warm in the freezer that it melted almost immediately. We tried to call the front desk but the phones in the unit were not in service (there was no dial tone, just a busy signal). We were in building 9, which is the furthest from the front office, and did not feel like getting in our car late at night to complain. We tried to stop by the office the next morning but there was a line a mile long and we had a tournament to get to. Also, the sheets were scratchy and felt like cardboard. Be warned.....it is very dark when driving to this building and there is a big pothole in the middle of the road which they simply marked with an orange cone. Additionally, there was a ton of old furniture and gross looking mattresses for all to see stacked up near and around the dumpsters by building 9. It was a real eyesore and fairly unsanitary looking. We will not stay here again and do not recommend this resort to anyone.

Classy8661 11/28/2018

Can I just tell you how very sceptical I was about staying here. Although we had a little hiccup our first night. However, our host immediately sprang into action, and took care of us-No excellent care. We have been treated wonderfully since our first night. We are dreading leaving this Saturday. And Letty at the front desk goes way over and beyond to make sure that whatever you need, you have. Letty was cordial, professional, and paidclose attention to detail. We are Marriott users; but we will be returning here again. Great staff, condos, and peaceful and serene environment.

KyleS570 (Clayton, North Carolina) 11/23/2018

We heard such good things about this resort from friends and family in the area. We were very disappointed with our stay. The units are big and can fit up to 6 people comfortably. The unit was filthy. First day we checked in we had to spend hours just cleaning the unit. The floor was sticky and made your feet black. The sheets had hair and looked dirty. Dishes were put away dirty and the showers had hair and whatever else in them. You should not have to spend money on a dirty unit. The furniture in the unit was really bad. Couch is so small and really dirty, dining table chairs have stains and crusty food on them. No pot holders, soap, toilet paper, garbage bags, paper towel, etc. we had to go buy everything. We didn’t have enough towels for 4 people. We went and complained and they said they were sending a vip service (which never came). We went down to see why they never came and we just got excuses. We got our cleaning fee back but that didn’t even cover the stuff we bought to clean the unit. I will not stay here again. That’s sad because it’s in an awesome location to visit our family and friends. On a positive note the pool is nice and we liked having a washer and dryer in the unit so we didn’t have to pack as much. Plus we had enough space for us not to be on top of one another. Our kids are 6 and 9 for those of you families traveling with kids. In champions gate area the locals will tell you to go for a vacation rental home. There are tons in the area. The pictures for Tuscana are not right on their site. No barstools or fancy leather couches. The beds are very wore and make your body ache. No extra blankets, pillows or sheets. The people above our unit were awake 24/7 and pretty loud. Banging even at 3am. So little kids and babies would never be able to sleep. Sad to say we will not be back here on our future trips. So much more was wrong but these were the major things. We never ate on site so I can’t review on the restaurants at tuscana. The pool bar was ok but no one ever came out from behind the bar. Lazy workers for sure.