martinmZ449MN 08/25/2019

The two bed apartment we had was large and clean but had minimal equipment. A large oven but no trays so you couldn’t cook anything! Just about enough plates cups and cutlery for four people but only just enough. No corkscrews which was a disaster one night after a long hot day at Disney! Reception always said we’ll get that right away but never did. After a week we asked when the sheets and towels would be changed. We were told, “we don’t change them every day!” Next day still not changed. I believe each apartment has its own owner who supplies the equipment so maybe others are better supplied but sheets and towels? On the good side it’s a great location for Universal and pretty good for Disney. Very close to I4 (but too close as you can always hear the noise when outside). Grounds were clean and the pool looked ok but we didn’t get round to using it. Broadband was very good.

LMoy 08/17/2019

I just got back from Tuscana today. I have to say that I was dreading which apartment I would be given as it sounds a little like a lottery. I had an apartment in building 3, on the ground floor. I was pleasantly surprised to find that I had three bedrooms, two bathrooms and a little balcony/outside area. There was so much space and it meant both of my children could have their own double room- and at 10 and 8 years old this was invaluable. Overall, Tuscana isn’t a 5 star hotel, but a spacious base for you to use throughout your holiday in my opinion. As long as your expectations are for that, you’ll have no worries. The swimming pool is great, the condos are big, the staff are helpful (our washing machine stopped working and they got straight on this) and having the ability to wash your clothes and make breakfast before you head out for the day was something that we really loved. The cocktails and food at the pool (at the weekend only) were reasonable and we didn’t really use any other facilities so can’t really comment. I wouldn’t go back as we have now ‘done Florida’ but this is a good base from which you can enjoy your holiday. Top tips: Go to the reception to collect towels for swimming, daily. Travel to Target to buy a decent shop for the duration of your holiday. Millers restaurant there has some good hearty food. The pool is manned so watch your little ones- oh and if it’s storming they don’t stop you. Swimming in the rain is lovely. Look out for the local wildlife- we loved watching the raccoons and a crazy squirrel who are foraging for food! Made us smile!!! The pool seemed to be really quiet in the morning before 11 if you fancy a swim before you head out for the day.

Sarah34608 08/13/2019

I often make family trips to the Orlando area because of the water and them parks. Needless to stay I have stayed in many different hotels. By far this was the worst place I have ever stayed at. The room was not equipped with basic necessities such as towels, bathroom paper nor paper towels in the kitchen. We requested these things from the front desk and had to wait 24 hours before anyone delivered them although we were assured they would send someone right over with them. We ended up buying our own toilet paper towels and paper towels. The corridors steps and the rooms were dirty. On our first night there we were greeted by two water bugs. The bathroom in the master suit had black mold above the shower. The people at the front desk could not supply us with dish liquid nor garbage bags because they claimed that things were moved and they did not know where they had been put. Many of the other guest at this hotel seemed to have questionable characters. They is only one supermarket fairly close to the hotel and it closes early as many if the local restaurant. I could not in sound mind recommend this place to anyone. I would not even allow my dogs to stay in a place like this. I was super disappointed and disgusted by this place and the quality of customer care.

love_life90 08/03/2019

This place has become our to go spot anytime we travel to Orlando, FL. It all begins with their sales agents Leticia went above & beyond to find what we needed and explained in full detail of what to expect when we arrived. Arriving the resort is located in a area where you have ample places to go for eating or shopping personal items. The resort is located in a gated community very beautiful landscaping the rooms are very spacious. Couple of times we had dinner there where it felt just like when we have dinner at home!!! My kids ENJOYED there stay they loved the pool they loved all the rooms had flat screens, I mean this place makes you feel just like you’re at home!! I have been recommending this to coworkers, family, and friends. Best rates as well. Make sure to call and book with Leticia very sweet and efficient young lady!!! We’re returning for Christmas Break!!!!

Fernando A 07/08/2019

A beautiful place, surrounded by nature, quiet and staffed by very friendly people, is close to all the main attractions and tourist attractions of the area, the apartment is comfortable, clean and adequately equipped.