MrsPotapow (Ocala, Florida) 06/12/2019

This was (what we thought) going to be a super fun moms relaxing getaway from home... As we pulled up to check in everything looks nice. You use the key to get into the gate (that about 2-3 cars can come in behind you). I requested to be close to the pool, in which they put us there. We unloaded our items into the room and started looking around. The carpets were all stained bad, there was mold in the master shower, and there was no comforter on the bed. Out on the a towel rack laying on the ground broke to pieces as well as well as a lamp that had big gloves on it with the main light broke off and hanging, and there was trash all in the bushes. After assuming we wouldn’t be spending much time in the room it was other than listed nice and clean. The following day we woke up and the plumbing was not working in the master bathroom. The toilet was not flushing and the sink had hardly any water coming out. We called to the front desk, they sent a maintenance person. He couldn’t get it fixed, said it was the units plumbing, they said we could switch rooms. He took us to see another room in the building on the 3rd floor - we got to the elevator and it was broke so we had to take the stairs (Which was ok but as we were already settled into our room we did not take the offer). 2 nights later, we were sitting on the couch (10:00pm) and next thing our door opened and shut. About 20 min later our door was getting beat down, someone yelling “they were the cops” when clearly through the peep hole it was 3 men (the one banging was over 6’2 wearing a white undershirt and had headphones around his head, no uniform (we started freakin out) we had the cops on the phone, as I was trying to get front desk on the phone) LONG story short with lack of communication from the employees they (in the computer system) put us in the room they showed us that we declined. They could have handled the situation so much better by calling my cell or the room or knocked politely. We didn’t know what was happening, we were 4 women in a unknown place staying the weekend away, little did we know we were not going to have a good time. We never got a “sorry” or “messed up our job” or “we apologize for the inconvenience” “is there anything we can do”... they left and never saw anyone again! Pool Pros. The pool was nice, well kept. There’s a restaurant there (it is not open, they are in the process of remodeling) we met the owners of the restaurant and they were super friendly and happy for our business!!! Pool Cons. •The “pool towels” they offer are bath towels from the room that you get out of the front office. They are super thin and small. You need 3 to cover a chair! • Their maintenance shed is located right next to the pool, so they keep all the golf carts lined up next to the sidewalk that you have to step over all the extension cords to get to the pool! (Not that I care but it’s such a nice looking resort on the outside that seeing all of that as soon as you pull through the gate is not aesthetically pleasing. For the time we spent at the pool, was the best 45 min of the whole 3 days that we were checked in for. They need to get there management under control, it’s like no one has any communication links between employees. Sad because it’s got so much potential ‘

kristine t 06/01/2019

The Tuscana resort was great it had large comfortable rooms with both bedrooms en-suite the reception staff were lovely and polite and the apartment we stayed in was nice and clean when we arrived I was put off a bit before I went due to the negative reviews but once I arrived it was a pleasant surprise the pool area was nice and clean with the added bonus of the pool being warm thumbs up for the tuscana resort 👍

Journey35243 05/28/2019

Had a wonderful stay at the resort. It had great accomodations. I highly recommend it, location is great, close to everything, very large rooms. Maybe can be a bit cleaner, maybe refreshing the condo with fresh paint and updated decor.

Leerandle 05/20/2019

My husband and I booked at the Tuscana Resort in Orlando through Reservations.com fully aware that it was non refundable. Upon arrival we found the room to have a strong musty smell. Sitting on our balcony smoke was drifting up from the floor below us. My husband went down and talked to the manager and explained the situation. He also was fully aware that we booked through Reservations.com and that it was non refundable. But he said he would take care of it. He called reservations.com while we were standing there and said everything was was cancelled for the following 2 nights. We stayed the first night. We have yet to see our refund. I’ve called so many times and have never gotten through to the manager. I have left several messages also. Finally a customer service rep called 1 month ago and assured me she would look into it. I haven’t heard anything. I just want our money refunded. I would not recommend this resort.

cityhullfan (england) 05/11/2019

We stayed at Tuscana for two weeks over Easter 2019. This was our base to do the Parks and Explore Orlando and we weren’t disappointed. Reading some of the reviews before our trip I was a little apprehensive but thankfully on arrival we were pleasantly surprised. After about an hour drive from Orlando International (traffic is bad!) we arrived at a well kept Mediterranean looking Tuscana resort. Check in was easy and we were greeted by a friendly and helpful young lady who told us a bit about the hotel as well as the local area and eateries. We got our keys and went to block 4. The resort is split in to separate accommodation blocks and the apartments are part holiday lets, part residential. Our 2 bedroom apartment was clean, ample space with two walk in closets and our balcony was on the side of the I4 road. The road noise isn’t really an issue although you can hear it when stood on the balcony. When the sliding door is shut it’s soundproof. The decor and furniture is a little dated but is clean and well kept and caused no issues just the look and feel is sort of 80’s / early 90’s. Security seemed fine on the apartment and complex and we never had any issues other than our safe battery was dead (we never asked for a replacement). The pool is lovely, a good size and has plenty of loungers and around the edge has covered pagodas for guest use. The pool was always very quiet and we had it to ourselves most of the time due to people visiting the parks and the fact some of the apartments are residential and the locals were working. Pool towels were provided each time. A baby pool is nice and is segregated from the main larger pool. The one downside was the restaurant and bar was closed but you were free to bring your own beers, drinks and food in to the area (no glass). Nearby there are great amenities, a number of 24 hour stores (7 eleven and Walgreens) as well as a large Publix which is really good but a tad expensive. Also loads of restaurants although booking is advised as these got very busy early evening. Fast food outlets were fine the usual Mcdonalds, Wendy’s and dunkin etc a few minutes drive away. You will need a car as the resort don’t lay on any transport. The parks are about 40 mins away in the traffic and believe me the traffic is bad. Each hour of the day in the Disney corridor the I4 is frustratingly busy. A tip from me is to use the old Wilson road to avoid the I4, it’s longer in miles but faster in time. We had no issues checking out and we’ve been back almost a month and no credit card charges other than the resort fee we expected. I’ll definitely return for our next Florida holiday