ktc055 (Jacksonville, Florida) 04/19/2018

I offered management the opportunity to reach out to me following an email and review of their property but nobody responded. My daughter has special needs so I rely on hotels with full kitchens to prepare her meals. The kitchen was ill equipped (no knives, only two small pots). Check in was difficult. I had to return the next day between 8-11, which was hard because we had early morning Disney reservations at the Botique and I had to leave the park to complete check in, then return to the park after. It was time consuming and expensive to make the trip. We were given a complimentary upgrade to a 4 bedroom townhouse, but I was asked to then pay a cleaning fee of $120. I’d rather have had the 2 bedroom I booked.. my daughter and I were the only guests and I was not asked if the upgrade was okay. I would have declined. Additionally, I had to sleep upstairs in a smaller bed to be on the same floor as my daughter- the king size bed was downstairs, and two full size and two twin beds were upstairs. I went back to the office after check in because I wanted the room I had booked and was unaware I would be staying in a 4 bedroom townhouse, but they were closed. The hidden fees are the worst part, I booked online and it said fees may change but jumping $30 in the HOUR between when I booked and when I arrived? Sort of uncalled for, just be transparent and offer integrity pricing where you are honest with customers. Night one, our smoke detectors beeped nonstop. I don’t like to disable smoke detectors but the front desk did not answer my calls. Nobody provided WiFi information. Paths are poorly lit at nighttime and it was very difficult and unsafe getting from the car to the door.

Sousa F (Ontario, Canada) 03/21/2018

Great for families to share! The amenities were beautiful and well kept. Our family's townhouse rental had a very small backyard but we were doing the theme parks this trip so it didn't matter much. We still prefer to have a private pool and hot tub of our own and that's why we didn't rate it higher. Otherwise it was a beautiful place to stay.

Abdullaziz B 02/05/2018

This is the best place in Orlando , And i will stay for 1 month in this villa ! I realy feel like iam at home , so clean , every thing is new , and the pool area is fantastic , safe , and spacious, and very quite area , and there is a super markets and a gas station and restaurants in the area , championsgate is the best place to stay if u like to stay in a comfy and quite area

Steven I 11/12/2017

A family holiday staying in a 4 bed townhouse in the Fountains at Champions Gate. Check in was short and sweet and a little short on customer care skills from the guy that dealt with us at the Tuscana resort next door and another encounter with a lady on reception was poor as i was greeted with not a hello as you would expect but card, she wanted my credit card as she thought i had come to check in when infact i had come to collect a parcel. Home was a spacious modern home with all the amenities with nice out look onto lake but on closer inspection once we had spent a number of days in the house we noticed it had some issues. Sliding patio door did not lock, blind to same door jammed and slat broken, furniture tops marked from wear, walls and paint work in need of repair. For a property that is not that old, it was showing its age in places. Did report issues at reception but blind and door still needed fixing when we left. On a more positive note, pools both at the Fountains and Tuscana are lovely with towels available free at poolside. Grounds are well kept and nice setting. Close to I4 and decent choice of fast food, restaurants and food stores etc just at the end of the road. In summary, nice place but i found myself a little disappointed, was expecting quality of home and attitude of reception staff to be better as i have stayed in Tuscana before and had better experience s.

Julia O (Northampton, United Kingdom) 11/06/2017

We stayed here in April 2017 and I forgot to write a review. We had a 3 bedroom villa and it was lovely. Great amenities at the clubhouse, gym and pool. Staff were friendly and the location was perfect for getting to parks. There was shops and restaurants nearby for takeaway and eating out. The bedrooms in the villa were spacious and kept well and the villa had all the mod cons needed. We wouldn’t hesitate to stay here again should we visit the area. Recommend going into Celebration and doing the bike ride if you want a break from Mickey!