Luana Waikiki Hotel & Suites

HoldenAfart (Tucson, Arizona) 10/19/2021

Great Location. (5 min walk to Ft DeRussy beach & only a 15min walk to Waikiki Beach) Great service and friendly staff. Super clean. Best smelling hotel I've ever been in. 24/7 valet. What else can you ask for? I'm so glad we chose the Luana for our family trip to Hawaii. Mahalo from our ohana.

Craftsmom (Sacramento, California) 10/16/2021

Stained smelly liquid trails from leaking garbage bags on hallway carpets, severely understaffed, no air conditioning in elevator or fan also no a/c or ventilation in hallways. Covid and hawaii hot weather requires plenty of comfortable ventilation. Lobby air conditioner “broken indefinitely” in the middle of hot Hawaii summer, the manager or whoever is at the top of this hotel should make this a priority. Filed 2 complaints with front desk, this hotel manager never reached out nothing. Older staff ladies that clean the rooms are very nice but overworked. It’s odd that all staff, everyone that works here looks unhappy or afraid to lend assistance. People come to hawaii to have a happy experience.... lack of air conditioning, useless $35/day so-called amenities, and unhappy staff says alot about this place. Like all the other critical reviews, Mr Executive: don’t bother saying, “if you had kindly notified the front desk about your concern... “ this is a place you stay once because you think you’re getting value but then never return.

lopezruizindira 10/11/2021

We must all know you know who you are, no thanks. Security deposit is to be stolen and criminals are the invited guests. False advertising as the hotel is rather smoking and has such to section for picking manifested violence.

newbee72021 (Camp Verde, Arizona) 09/18/2021

Simply AMAZING...in such trying times the staff was always happy and more than helpful, my stay was flawless, the exact rejuvenating and revitalizing vacation I dreamed of, highly recommend and more importantly I will return for future stays!

leslye241 09/09/2021

The location is excellent and the 1-bedroom suite where I was with my family of 5 is spacious. All the employees I interacted with in housekeeping, valet parking, the Fish Hook Restaurant, and front desk, responded quickly to my request for help. They were all friendly and courteous. As for the Manager, Gina Reeves, she was also quick to accommodate me when I needed her assistance. My family and I had such a great experience that we will not hesitate to choose this hotel again if we return to Hawaii.