Flexible Reservations Policy
If you need assistance, our central reservations team is available 24-hours a day, seven days a week toll-free by calling 1-855-945-4092 from the U.S. and Canada, or Worldwide Direct at +1-808-564-7618. In response to changing marketplace conditions, Aqua-Aston Hospitality is committed to ensuring our customers enjoy the most flexibility we can offer during these challenging times.
For all Aqua-Aston managed hotels and resorts, we are extending our flexible reservation policies as follows:
- In general, for guests with existing reservations for any future arrival date, the policies that were in place at the time of reservation, or as previously communicated, will continue to be honored.
- For guests with reservations made on or after July 6, 2020 for arrival dates through March 31, 2021, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before the scheduled arrival date.
- Reservations with pre-paid rates and other limited exclusions will be subject to the rate offer rules communicated at the time of reservation.
- Cancellation of reservations with pre-paid rates are non-refundable.
- We will allow changes to reservations with pre-paid rates up to 72-hours before the scheduled arrival date. Changes to the reservation will be subject to availability and any rate differences..
- For guests making new reservations for arrival dates on or after April 1, 2021, the individual hotel cancellation policies in place at the time of reservation will apply.
Some exclusions may apply. This policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g. for meetings, events, or conferences), please review the booking rate rules and contract the group organizer for more information.
- Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies. Reservations made with third parties (including online travel agencies like Expedia, Booking, TripAdvisor and others) can only be modified by contacting the third party directly. Reservations made directly with hotels and resorts can be modified by the Front Desk team at those hotels and resorts.
- Reservations made on AquaAston.com can be modified on AquaAston.com here.