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Best Rate Guarantee

Book your reservation on AquaAston.com with confidence, knowing that you will get the best available rate online. Aqua-Aston Hospitality guarantees that every room-only resort reservation booked through AquaAston.com at least 72 hours prior to your arrival date will have the best rate bookable on the Internet.

There's more! Other benefits to booking on AquaAston.com include:

  • NO BOOKING FEES. Many online travel sites charge extra fees for online bookings. We don't.
  • NO FULL PREPAYMENT. When booking, we take only a two-night deposit to guarantee the room.
  • NO CHANGE OR CANCEL FEES UP TO 72 HOURS PRIOR TO ARRIVAL AT MOST PROPERTIES. Should you need to change or cancel your reservation, you can do so at no charge up to 72 hours prior to arrival at most properties. (See detailed cancellation policies on our Reservations Policies page.)
  • THE PROTECTION OF YOUR PERSONAL INFORMATION IS IMPORTANT TO US. We use encryption in the transmission of your sensitive personal information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your personal information.

In the unlikely event you find a publicly available and immediately bookable room-only rate on the Internet for the same Aqua-Aston Hospitality property ("Competing Rate") that is lower than the room rate for the same room that you confirmed on AquaAston.com, within 24 hours of booking the reservation on AquaAston.com, Aqua-Aston Hospitality will not only match that rate, we will also guarantee you late check-out privileges until 2 p.m. at no additional charge.

Terms & Conditions

You must submit your claim within 24 hours of booking your original reservation on the AquaAston.com, and at least 72 hours prior to your arrival date at the resort in question. One claim per stay may be submitted. Do not make a reservation on the competing website; Aqua-Aston Hospitality will not be liable for any resulting cancellation fees. View complete Terms & Conditions.

Submitting a Claim

If within 24 hours you have found an immediately bookable Competing Rate on the Internet lower than the rate you confirmed on AquaAston.com, complete the Best Rate Guarantee claim form to provide the required details. Submit a claim form.

Claim Verification

Aqua-Aston Hospitality will verify the online booking availability of the Competing Rate on the Internet. Rate comparison will be made net of any taxes, gratuities, or any other fees associated with the room rate, and the lower rate found must be available to book online at the time we validate the claim.

Once a claim has been verified, a new confirmation number will be provided for your reservation at the lower rate, and the reservation will include a notation of the guaranteed 2 p.m. late check-out. You will also receive a cancellation number for your original reservation. (Note: Bookings will be modified rather than cancelled and rebooked for holiday period reservations made within 30 days of arrival date.)

Thank you for making your reservation on AquaAston.com  -  We look forward to seeing you soon!

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